Remote Technical Support Jobs Open Startup
RSS
API
Remote HealthPost a job

find a remote job
work from anywhere

Browse 14+ Remote Technical Support Jobs in September 2020 at companies like Orcid, Buddyboss and Wildix working as a Technical Support Specialist / VOIP, WordPress Support Engineer or Member Support Technical Specialist. Last post

Browse 14+ Remote Technical Support Jobs in September 2020 at companies like Orcid, Buddyboss and Wildix working as a Technical Support Specialist / VOIP, WordPress Support Engineer or Member Support Technical Specialist. Last post

Remote HealthPost a job

Get a  email of all new remote Technical Support jobs

Subscribe
×

  Jobs

  People

👉 Hiring for a remote Technical Support position?

Post a job
on the 🏆 #1 remote jobs board

Today's Remote Jobs

The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

ORCID


Member Support Technical Specialist

verified
European Economic Area (EEA) or the Americas

Member Support Technical Specialist


ORCID

European Economic Area (EEA) or the Americas

technical support

member services

APIs

integrations

technical support

member services

APIs

integrations

ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. This role will support our members to help us scale our maturing operations. \n\nORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control. \n\n**To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.\n\n**Job Summary**\n\nThe Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. The Member Support Technical Specialist will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. \n\nThe position will be part of the Engagement team and reports to the Regional Engagement Manager. The successful candidate will have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\n* Providing first-in-class technical support to ORCID members and service providers\n* Increasing the percentage of members who are fully integrated into ORCID systems\n* Serving as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\n* Providing ORCID technical training to Consortia leads\n* Liaising with the ORCID technical team for effective handling of complex technical challenges\n* Coordinating issues with our partner organizations where needed \n* Maintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\n* Being proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n\n**Requirements and Qualifications**\n\n* Minimum of 3-5 years relevant professional experience \n* English required; strong preference for one of the following additional languages: Spanish, Portuguese, French, or Russian\n* Candidates should be based in the European Economic Area (EEA) or the Americas\n* Possess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\n* Basic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\n* Experience working with web APIs and troubleshooting issues related to APIs\n* Comfortable working in a team and facilitating cross-team collaboration\n* Willingness to commit to occasional international travel (\n\n#Location\nEuropean Economic Area (EEA) or the Americas


See more jobs at ORCID

# How do you apply?\n\n **To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.
Apply for this position

Previously's Remote Jobs

BuddyBoss

 

Wordpress Support Engineer

verified
🌏 Worldwide

Wordpress Support Engineer  


BuddyBoss

🌏 Worldwide

wordpress

php

development

developer

wordpress

php

development

developer

This job post is archived and the position is probably filled. Please do not apply.
**About the Company**\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses.\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n**Your Impact**\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n\n**A typical day will generally look like this**\n* Provide support via live chat, forums, tickets, and one-on-one screenshare sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n**Required Skills & Experience**\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 - 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important. \n\n\n**Bonus Skills & Experience**\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n#Location\n🌏 Worldwide


See more jobs at BuddyBoss

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Wildix


Technical Support Specialist VOIP

verified
France

Technical Support Specialist VOIP


Wildix

France

technical support

voip

pbx

linux

technical support

voip

pbx

linux

This job post is archived and the position is probably filled. Please do not apply.
Wildix est une société internationale de plus de 10 ans. Nous avons conçu une solution de Communications Unifiées browser-based et des produits VoIP que nous installons en Europe et aux Etats-Unis. Nous sommes présents dans huit pays dans le monde (Italie, Allemagne, France, Royaume-Uni, Pays-Bas, Espagne, Ukraine, USA) et nous continuons à nous étendre.\n\nNous sommes une équipe soudée et en forte croissance, et dans cette perspective nous recherchons un System Engineer VoIP – Support Specialist per pour le marché Français et francophone.\n\nPour ce poste nous offrons :\n\nun salaire compétitif\nEnvironnement de travail international et dynamique\nMacBook\nPossibilité de travail en home office\nType d'emploi : Temps plein, CDI\n\nLangue:\n\nanglais (Requis)\nfrançais (Requis)\n\n# Responsibilities\n Principales responsabilités :\n\nSupport technique (téléphone, email, chat, ticketing)\nConseil sur l’usage des produits Wildix\nIdentifier, analyser et résoudre les problèmes techniques pour fournir une assistance dans les temps\nCollaborer avec les autres membres de l’équipe et avec le centre de R&D\nActivité de formation des partenaires\nÊtre disponible pour des courts déplacements et interventions \n\n# Requirements\nPré-requis :\n\n3+ ans d’expérience dans le monde de la VOIP et les Communications Unifiées\n3+ ans d’expérience dans l’analyse et la résolution des problèmes VoIP\nExcellente connaissance des protocoles VoIP\nBonne connaissance Réseau et protocoles\nBonne connaissance des systèmes de virtualisation (HyperV, VMWare, VirtualBox)\nBonne connaissance de Linux et Microsoft Windows Server\nCapacité à communiquer\nDynamisme et forte aptitude à faire du troubleshooting\nRapidité à apprendre et volonté de connaitres des nouveaux produits et technologies\nForte prédisposition à travailler en équipe\nAnglais technique lu, parlé et écrit\nPréférences :\n\nCertification dans l’environnement VoIP et/ou Réseau (ex: CCNA)\nConnaissance Asterisk, Kamailio, webRTC\n\n#Location\nFrance


See more jobs at Wildix

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Baremetrics

 

Customer Advocate

verified
🌏 Worldwide

Customer Advocate  


Baremetrics

🌏 Worldwide

success

technical support

saas

business

success

technical support

saas

business

This job post is archived and the position is probably filled. Please do not apply.
We're hiring a Customer Advocate to join our support team. Your job will not only be to handle incoming technical support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses.\n\nBaremetrics provides analytics and tools that, for many business owners, can be overwhelming if they haven't had to interact with these metrics before, so your job will be to help them both understand and use the tools better, while answering questions along the way.\n\n**Some things you'll be responsible for**\n* Email, live chat and social support\n* Proactive outreach to existing customers\n* Synthesizing customer problems into bug tickets for the engineers\n* Building out our help docs\n * Creating how-to's and tutorials for using our product\n* Gaining insights into how businesses on Baremetrics use (and want to use) our service\n\n**Requirements**\n* Love interacting with people\n* Enjoy writing and are able to do it in a clear and concise manner\n* Enjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics work\n* Empathize with users and can see through their questions to quickly grasp the issues they’re facing\n* Enjoy solving open-ended problems\n* Love constantly learning and re-learning a changing technical product\n* Familiarity with SaaS metrics and small business in general\n\n**Benefits**\n* Work from anywhere (we're 100% remote)\n* Minimum vacation policy\n* Competitive salary\n* Bonus structure\n* Flexible work hours\n* Full health, vision & dental insurance for you and your family\n* Annual company meetups\n* Kindle Paperwhite + Unlimited Books\n* Monthly "remote stipend" that you can use for anything \n\n#Salary\n$$50,000\n\n\n#Location\n🌏 Worldwide


See more jobs at Baremetrics

# How do you apply?\n\n This job post has been archived by the poster, which means they probably have enough applicants now. Please do not apply.
Apply for this position
This job post is archived and the position is probably filled. Please do not apply.
## The short version ⏳\n\n**Mission:** Bring joy to teachers and students using Aula every day by building Community & Support at Aula from scratch.\n\n**Why:** Aula is only successful when our platform creates an engaging digital experience. To get there, we need a deep understanding of our partners that the product alone can't provide.\n\n**Who:** Humble, excellent communicator and builder-mentality. Displays interest in digital products, with ideally 1+ years of experience making users happy.\n\n**How:** You'll have the freedom to define what community & support is at Aula. Inform product decisions, ease user headaches, educate students and teachers on how to best use Aula.\n\n# Responsibilities\n Here’s a snapshot of what you’ll be working on:\n\n* Raise awareness around technical issues on the platform, prioritise bugs appropriately, and learn from what users are struggling with to make their experiences more engaging.\n* You are the voice of reason within Aula, working closely with Learning Intelligence team to give insight to the product team about current frustrations and recurring technical issues.\n* Author materials that will educate our users about features and how they can get more out of Aula. [Aula help](http://aula.help) is what we have now, but we'd really love it if you could reinvent support at Aula and take this to the next level!\n* Communicate directly with our teachers and students. Answer questions, collect feedback, provide guidance.\n* Help teachers and students have an enjoyable and productive experience on Aula while making sure their feedback shapes product decisions. \n\n# Requirements\n### We’d love to hear from you if… 🔍\n\nYou are the kind of person who\n\n- Is patient, warm, and organised in your thoughts and delivery. Empathy is key.\n- Thrives in caring and direct feedback environments, putting the product first.\n- Is not necessarily an engineer, but is definitely interested in how digital products work.\n- Is the go-to tech guru in your family. You help your parents understand that the cloud is not actually a cloud.\n- Loves digging in and understanding why/how something works. Or doesn't.\n- Thrives in uncertainty and is searching for the chance to shape your own role and career.\n- Is excited about the prospects of eventually managing a team.\n- Is eager to explore the world of remote working.\n- Considers yourself transparent, reliable and considerate.\n- Appreciates the value of diverse and inclusive teams.\n- Wants to join a 50-person startup journey with all the ups and downs.\n\nYou’ve done some of these things\n\n- Worked closely with product or customer-facing teams, and have seen product success at a user-focused company.\n- Not necessarily an engineer, but have a really good understanding and flair for where an issue can come from, how to replicate it, and what could have caused it.\n- Strong written skills, where you'd be confident in sending messages and creating product guidelines. You love getting creative in your style!\n- Excellent communication skills, where you'd be comfortable interacting with users 20 times a day.\n*  **Bonus:** Some practical digital skills such as making small tutorial videos, finding the best tools to track issues and creating a ticket system.\n\n#Location\n🌏 Worldwide


See more jobs at Aula Education

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position
This job post is archived and the position is probably filled. Please do not apply.
We are growing! And we’re looking for an amazing individual to join our Customer Success team. We’re seeking a real champion for this position: a well-rounded person to help onboard our customers and help them succeed. This is a technical role but requires constant stellar communication, proactively offering setup support and assistance to our customers.\n\nUscreen is an amazingly diverse, fast developing video monetization platform, and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our Customer Success champ to know every detail about our platform and how our customers can use it to maximize its value. Besides just owning all that sweet knowledge, you’ll need to be able to communicate it, and educate our customers with ease.\n\nOur team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy. \n\n**About the role:\n**This is a customer facing role: you will be one of the first points of contact for our customers in order to help them set up their account. From basic setup and video uploads, to answering a variety of questions generally asked when first signing up, it’ll be your responsibility to provide our customers with solid answers and guidelines.\n\nYour main goal is to become the go-to person for all onboarding questions and to create a rapport with our customers, making them feel they can reach out at any time.\n\nWe are looking for someone reliable and eager to work with us long-term. This is a full-time remote position, and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team. \n\n\nIn this role, you will wear a few different hats, including:\n\nProactively contacting new customers to help them get setup (by email & phone)\nHelping the tech support reps in the ticket queue\nAttending and (later) fully hosting webinars a few times per month\nGiving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)\n\n**Requirements:\n**Must have:\n2+ years in Customer Support or similar\nExperience in SaaS\nA fully functioning workstation and a quiet place to work (with their own laptop)\n\n\n**Must be:\n**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT\nQuick to learn and able to understand our platform as well as the video and OTT industry\nAble to work independently\nNative or near-native English speaker (North American accent is a plus but not a requirement)\nOverall a nice person :) \n\n**Our ideal candidate will also have:\n**Experience working with Zendesk or similar\nGood communication skills, both written and verbal\n\n\n**Benefits:\n**Full-time (40 hours per week) remote job with contract. We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors\nAmazing, young and motivated team\nWork from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.\n20 paid days off per year (eligible after the first 6 months with the company)\nBudget for personal development\n\n\n**About Uscreen:\n**Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online. Think of it as building your own "Netflix". We are a lean startup, but are fully independent, privately held and profitable.\n\nWe are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.\n\n\n**How to apply:\n**Apply using the link below\nWe review the applications and email candidates who qualify for the second round\nThe qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions\nAfter we review the submissions, we will organize a Skype interview with the successful candidates\n\nPlease note that due to the high volume of applications, we are only able to respond to successful candidates. \n\n\n**APPLY HERE:**  https://goo.gl/forms/zB6PxA73bC6gsjyB3 \n\n# Responsibilities\n In this role, you will wear a few different hats, including:\n\nProactively contacting new customers to help them get setup (by email & phone)\nHelping the tech support reps in the ticket queue\nAttending and (later) fully hosting webinars a few times per month\nGiving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)\n\n**Must be:\n**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT\nQuick to learn and able to understand our platform as well as the video and OTT industry\nAble to work independently\nNative or near-native English speaker (North American accent is a plus but not a requirement)\nOverall a nice person :) \n\n# Requirements\n**Requirements:\n**Must have:\n2+ years in Customer Support or similar\nExperience in SaaS\nA fully functioning workstation and a quiet place to work (with their own laptop)


See more jobs at Uscreen

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Crossover


L1 Customer Support Engineer Work

L1 Customer Support Engineer Work


Crossover


technical support

client service

l1

customer support

technical support

client service

l1

customer support

This job post is archived and the position is probably filled. Please do not apply.
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n\n\n**Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n\n# Responsibilities\n **On a daily basis you will:**\n\n* Provide a world-class customer experience\n* Be available when customers need you in a 24/7 model\n* Work one-on-one with customers in helping them succeed with their new software product\n* Get in front of problems and proactively help customers resolve potential issues\n* Resolve calls efficiently and effectively\n* Meet productivity and quality goals for all tickets solved\n* Learn multiple products at the same time\n* Learn how to master playbooks and implement best practices\n* Write knowledge base articles to fill knowledge gaps \n\n# Requirements\n**To excel in this position you will need to:**\n\n* Have strong English oral and written communication skills\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n* Have basic to intermediate technical knowledge in the following technologies/languages:\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n* Previous Telco experience is highly desirable


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Crossover


Customer Support Manager Work

Customer Support Manager Work


Crossover


customer support manager

team leader

technical support

management

customer support manager

team leader

technical support

management

This job post is archived and the position is probably filled. Please do not apply.
**Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time. Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.**\n\nCustomer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals. You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer. You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.\n\n# Responsibilities\n **Key Responsibilities include but are not limited to:**\n\n* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers\n* Conduct 1:1s to provide weekly updates to assess each team member’s performance\n* Manage the whole end to end process for incidents, requests, and escalations\n* Show week over week improvement \n* You will receive daily feedback from your VP on the team’s performance, and you will need to fix what is not working immediately \n* Utilize the data from the Worksmart productivity measurement tool to develop individual performance plans and achieve aggressive weekly goals\n* Collaborate with our Knowledge Base Team in the creation, management, and distribution of critical information\n* Participate in Crossover’s Global Hiring events\n* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts\n* Be able to manage and thrive in a global, fast-paced virtual environment \n\n# Requirements\n**To be a great candidate for the Customer Support Manager position, you must have the following skills/experience:**\n\n* Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* 7+ years of software support experience managing +15 L1/L2 software support agents\n* Experience with deep diving for >500 tickets per week\n* Experience writing technical knowledge base articles and playbooks\n* Strong leadership and presentation skills\n* Excellent soft skills, including critical thinking, decision making, and conflict resolution\n* Committed to self-development and the professional growth of others\n* A passion for creating work in a process-driven way and working with team members to continuously improve the process\n* Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Crossover


L2 Customer Support Architect Work

L2 Customer Support Architect Work


Crossover


l2

technical support

customer support

architecture

l2

technical support

customer support

architecture

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n# Responsibilities\n **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**\n* Deliver a world-class experience in each ticket interaction providing in-depth technical support\n* Continuously learn to support multiple products across multiple technologies.\n* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.\n* Meet and exceed weekly production and quality goals.\n* Participate in our very own ‘pair support program’ and share knowledge with colleagues.\n* Write knowledge base articles\n* Solve customer issues that L1 Customer Support Engineers could not solve \n\n# Requirements\n**To excel in this position you will need to:**\n* Have a Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Demonstrate an intermediate to advanced understanding of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* SQL Queries \n* SSH/Sudo Commands\n* Sharepoint - Intermediate\n* Active Directory/SSO/SAML/LDAP \n* Java / JavaScript / CSS / HTML\n* Asynchronous Transaction/Event Processes\n* Interpret/Understand Monitoring/Graphing Tools \n* Analysis of Log Files - Intermediate minimum\n* Be a master in troubleshooting, issue tracking, and ticket management\n* Be able to write specs/documentation/knowledge base articles\n* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Crossover

 

L1 Customer Support Engineer Work

verified

L1 Customer Support Engineer Work  


Crossover


l1

technical support

helpdesk

customer service

l1

technical support

helpdesk

customer service

This job post is archived and the position is probably filled. Please do not apply.
**At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.**\n\n# Responsibilities\n Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**To excel in this position you will need to:**\n* Have strong oral and written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Have basic to intermediate technical knowledge in the following technologies/languages:**\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n\nPrevious Telco experience is highly desirable\n


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Crossover


Customer Support Manager

Customer Support Manager


Crossover


helpdesk

technical support

customer support

exec

helpdesk

technical support

customer support

exec

This job post is archived and the position is probably filled. Please do not apply.
Customer Support Managers at Crossover are excited about their mission to deliver stellar service and develop people. Our Managers are experts in analyzing data from our Worksmart tool to drive performance. These elite coaches are the driving force behind Crossover’s success.\n\n# Responsibilities\n **Responsibilities include but are not limited to:**\n* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers\n* Conduct 1:1s and check-ins to drive quality, and provide weekly updates to team\n* Give visibility and manage the whole end to end process for incidents, requests, and escalations\n* Show week over week improvement:\n* You will be measured by the quality and productivity of your teams on a weekly basis\n* You have to be comfortable with receiving daily feedback on the team’s performance and fix what is not working at the speed of light\n* Foster a culture that embodies Crossover’s values of excellence and world-class service.\n* Utilize the data from the Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals\n* Collaborate with our Knowledge Base Team in the creation, management, and dissemination of information\n* Participate in Crossover’s Global Hiring Tournaments\n* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts.\n* Must be able to manage and thrive in a virtual, global, and fast-paced environment\n\n**Depending on the situation your day could start with:**\n\n* 1:1 meetings where the metrics are reviewed, feedback on calls and ticket analysis is given; and any blockers that agents have, discussed\n* Coaching sessions where agents need help/guidance on a specific topic, from soft-skills advice to technical product training\n* Weekly meetings: enforcing team updates, process changes, and/or improvements\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor’s degree or equivalent\n* Pristine spoken English\n* 7+ years of software support experience managing +15 L1/L2 software support agents\n* Experience with deep diving for >500 tickets volume per week\n* Experience writing technical knowledge base articles and playbooks\n* Strong leadership and presentation skills\n* Excellent soft skills, including critical thinking, decision making, and conflict resolution\n* Committed to self-development and the professional growth of others\n* A passion for creating work in a process-driven way and working with team members to continuously improve the process\n* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions\n


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Crossover


L2 Customer Support Architect

L2 Customer Support Architect


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n **Responsibilities:**\n\nYou will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.\n \n\n# Requirements\n**Mandatory requirements:**\n* Bachelor’s degree or equivalent\n* Pristine spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies\n\n**Can demonstrate an intermediate to advanced understanding of the following:**\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

Crossover


L1 Customer Support Engineer

L1 Customer Support Engineer


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

This job post is archived and the position is probably filled. Please do not apply.
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n# Responsibilities\n **Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Strong oral/written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to learn multiple products across multiple technologies\n* Ability to write knowledge base articles and step by step guides\n* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Basic to Intermediate technical knowledge in the following:**\n* Unix/Linux\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* AWS\n* Active Directory\n* Network and Web Servers\n* Sharepoint\n* Java / JavaScript / CSS / HTML\n


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position

IVPN


Customer Support Engineer

verified

Customer Support Engineer


IVPN


customer support

technical support

engineer

customer support

technical support

engineer

This job post is archived and the position is probably filled. Please do not apply.
IVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. We would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries and you will report directly to the head of customer support\n\n\n\n*The position is fully remote and you will be expected to choose an 8 hour shift anywhere from 2pm EST to 03:30am EST*\n\n\n\n### Key responsibilities\n\n\n\n* Helping customers understand their threat model to help them determine what products best suit their needs\n\n* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat\n\n* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us\n\n\n\n### Requirements\n\n\n\n* Min 2 years of technical support\n\n* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued\n\n* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management\n\n* Self-starter, able to work independently\n\n* Fluent English, both verbal and written\n\n* Ability to understand and write on technical topics related to computer networks and security\n\n* Knowledge of security concepts, VPN, encryption, firewalls etc\n\n* Desire to gain expertise in network security


See more jobs at IVPN

Visit IVPN's website

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position
FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! If you want to advertise, we do not do CPA/aff/perf ads ever.Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

Send feedback