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Browse 250+ Remote Customer Support Jobs in September 2020 at companies like Craft CMS, Picqer and Riverside.fm with salaries ranging from $40,000/year to $80,000/year working as a Customer Support Specialist, Technical Support Specialist or Technical Support Engineer. Last post

Browse 250+ Remote Customer Support Jobs in September 2020 at companies like Craft CMS, Picqer and Riverside.fm with salaries ranging from $40,000/year to $80,000/year working as a Customer Support Specialist, Technical Support Specialist or Technical Support Engineer. Last post

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Yesterday's Remote Jobs

The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

Craft CMS


Technical Support Engineer

verified
🌏 Worldwide

Technical Support Engineer


Craft CMS

🌏 Worldwide

php

craft cms

aws

devops

php

craft cms

aws

devops

Pixel & Tonic, the team behind Craft CMS, is looking for an experienced Technical Support Engineer. The ideal candidate enjoys diving into complex technical issues, is experienced with Craft CMS, is as comfortable on the front-end as the back-end of a site, and is ideally available working APAC or Eastern European hours. We take pride in providing exceptional customer support, so it's important that this candidate has excellent written and verbal communication skills, is friendly and has a good sense of humor. At Pixel & Tonic, we work hard to create software that developers love using, but we like to have fun while we do it!\n\nIn this role, you'll have the opportunity to:\n\n- Help shape the future of support at Pixel & Tonic across Craft CMS, Craft Commerce, and future products\n- Make a meaningful impact on thousands of customers and developers by helping them solve technical issues they're encountering with Craft CMS and first-party plugins\n- Find creative ways to help customers solve their problems\n- Travel internationally for conferences and team trips\n- Work remotely from anywhere in the world\n- Have access to all the tools and tech you need to work effectively\n- Earn a competitive salary with bonuses and benefits\n\nTo succeed in this role you should have the following skills and experience:\n\n- Experience with Craft CMS and Craft Commerce\n- Experience with modern PHP development using PhpStorm and Xdebug\n- Experience with DevOps a plus\n- Excellent written and verbal communication skills\n- Ability to communicate effectively with both technical and non-technical customers\n- Ability to analyze complex problems and present solutions\n- Are self-motivated and can work independently\n\nThis is a full-time salaried position. Salary DOE\n\n#Location\n🌏 Worldwide


See more jobs at Craft CMS

# How do you apply?\n\n If solving complex support tickets and helping shape the future of Craft CMS sounds like your kind of challenge, we want to hear from you! Instead of your standard resume and cover letter, please send a short write-up addressing your experience, how it pertains to the skills listed above, and why you want to work for Pixel & Tonic, to [email protected], with “Technical Support Engineer” in the subject line.
Apply for this position

Last Week's Remote Jobs

Picqer


Technical Support Specialist

verified
Netherlands

Technical Support Specialist


Picqer

Netherlands

dutch

nederlands

customer support

klantenservice

dutch

nederlands

customer support

klantenservice

Wij zijn ervan overtuigd dat naast een goed product, fanatieke support onze belangrijkste kracht is. Ons 3-koppige support team doet dat super goed. We zoeken nu een Technical Support Specialist voor het support team zodat we technische vragen nog sneller kunnen beantwoorden en we de developers minder hoeven storen.\n\nAls Technical Support Specialist draai je als volwaardig lid van het support team mee. Zo ben je het belangrijkste aanspreekpunt voor onze klanten bij vragen en voor advies. Bij technische vragen of bij mogelijke bugs ben jij de expert in het team die de klant direct helpt of ondersteuning biedt aan je directe collega's.\n\nWe zoeken ook een reguliere Support Specialist\n\n**Over Picqer**\n\nPicqer is magazijnsoftware voor webwinkels. Wij richten ons op het blij maken van klanten met goede software en uitstekende support. Dat is de motor van onze lange termijn groei. We hebben intensief contact met de gebruikers en proberen hun werk zo leuk en makkelijk mogelijk te maken.\n\nWe bestaan 8 jaar, groeien hard en verwerken op dit moment 5% van alle Nederlandse webshop-bestellingen. Dat doen we met een team van 12 mensen waarbij iedereen veel verantwoordelijkheid en vrijheid heeft. We hebben een prachtig kantoor in Arnhem vanaf waar we kunnen werken, maar we werken ook veel vanuit huis. Zowel tijdens het coronavirus, als daarna.\n\n**Onze support**\n\nWe hebben intensief contact met onze gebruikers. Niet omdat onze software zo moeilijk is, maar omdat we toegankelijk zijn en snel reageren. Zo gaat veel van het contact over een betere werkwijze in het magazijn en nemen we pro-actief contact op als we denken dat er verbeteringen mogelijk zijn.\n\nWe zijn hoofdzakelijk per e-mail bereikbaar, waarbij we bijna alle e-mail binnen 1-2 uur beantwoorden en 40% zelfs binnen 15 minuten. Maar bij complexe situaties of advies hebben we ook telefonisch contact met klanten. Daarnaast hebben we ook contact met andere partijen, zoals programmeurs van de klant of met partners waar we koppelingen mee hebben.\n\nHet support team is verantwoordelijk voor een zo goed mogelijke ondersteuning van onze gebruikers. We hebben geen belscripts, maximale tijd per ticket en we doen niet aan micromanagen. In het team heb je de vrijheid om je werk op je eigen manier te doen, zolang je dat doet vanuit de Picqer-filosofie: open, persoonlijk en behulpzaam.\n\nOp dit moment bestaat het team uit 3 support specialisten. De meeste technische vragen behandelen zij zelf, maar meerdere keren per week worden vragen doorgespeeld aan de developers. Bijvoorbeeld om te controleren of een storing bij één klant aan die klant zelf ligt of aan ons.\n\n**De rol**\n\nWe zoeken iemand die graag anderen helpt, duidelijk kan communiceren en kan programmeren in minstens 1 taal. Het zou mooi zijn als je support ervaring hebt, maar anders verwachten we ervaring in een andere rol waarin je intensief contact hebt met klanten of eindgebruikers, bijvoorbeeld in een sales of product owner rol.\n\nJij bent samen met het Support team het eerste aanspreekpunt voor klanten die mailen of een bericht sturen via social media. Je probeert de klant zo goed mogelijk te begrijpen, haar probleem te verhelpen en te adviseren. Dat kan zowel over onze software gaan als over processen en handigheidjes in het magazijn.\n\nAls er technische vragen zijn waar je support collega's niet uitkomen, komen ze eerst bij jou. Bijvoorbeeld in dit soort situaties:\n\n* Advies aan een klant over hoe ze de API het beste kunnen gebruiken om een bepaalde situatie te krijgen.\n* De klant krijgt een webshop niet gekoppeld vanwege een technische foutmelding, maar de klant zegt dat aan hun kant alles goed staat. Dan onderzoeken we of het aan ons ligt of toch aan de klant. En als het aan de klant ligt hoe we ze toch zo goed mogelijk kunnen helpen.\n* We vermoeden een bug in onze software op basis van een vreemde situatie bij de klant. Dan pluizen we eerst de situatie van de klant uit en controleren we onze code of dit een verwachte situatie is of niet.\n* De klant heeft per ongeluk 10.000 bestellingen geannuleerd maar weet niet meer welke. Misschien kunnen wij op basis van de API of de database aan de klant doorgeven om welke bestellingen het gaat. Soms maken we ook een scriptje om zulke situaties te herstellen als we de klant daarmee veel tijd kunnen besparen.\n\nWe zoeken iemand met voldoende programmeerervaring om zulke vragen zelfstandig te onderzoeken en te beantwoorden. Je kan programmeren in tenminste 1 taal zoals PHP, je kan SQL queries schrijven en je hebt ervaring met HTTP API's.\n\n**Wat we zoeken**\n\nWe zoeken een fijne collega met zowel programmeerervaring, als ruime ervaring in contact met klanten of eindgebruikers. Iemand die enthousiast is, structuur heeft in het werk en houdt van het oplossen van complexe puzzels.\n\nJe programmeerervaring bestaat uit minstens 1 jaar werkervaring als programmeur. Dat mag in PHP zijn, maar ook in een vergelijkbare taal. Je kan goed lezen en begrijpt hoe de code werkt. Voor het schrijven van code is het voldoende als je scripts kan schrijven die data uit enkele API's verzamelt.\n\nSoms ligt er druk op je, zoals wanneer een magazijn met 20 medewerkers stil ligt tot jij het antwoord hebt gegeven. Jij kan die druk prima aan. En soms heb je een geïrriteerde klant aan de telefoon, of moet je slecht nieuws brengen. Ook dan blijf jij helder communiceren.\n\nJe leert snel en je vindt het leuk om anderen mensen helder uit te leggen wat je net geleerd hebt.\n\nDe functie is voor 32 tot 40 uur, wat jij het fijnste vindt.\n\n**Wat we je bieden**\n\nBij Picqer werk je samen in 1 groot team. Met z'n allen werken we aan een top product voor tevreden klanten. Dat doen we in een open en transparante omgeving. We houden elkaar op de hoogte over alles: als er technische uitdagingen zijn, hoe het bij sales gaat, maar ook over de toekomstplannen en financiële details.\n\n* Gezellig en groeiend team\n* Prima salaris volgens onze vaste salarisformule, onderhandelen is dus niet nodig (voor deze rol: 2.960-3.900 bruto per maand)\n* Reiskostenvergoeding en pensioenbijdrage\n* Persoonlijk opleidingsbudget om zelf in te vullen\n* De beste tools om je werk zo leuk mogelijk te maken (zoals een MacBook Pro, groot scherm, zit/sta bureau en een goede stoel op kantoor), zowel op kantoor als thuis\n* Continue 1-op-1 coaching en feedback om te zorgen dat je de beste versie van jezelf wordt\n* Op kantoor dagelijks lunch, oneindig koffie, thee en fris\n\n**Distributed en ons kantoor**\n\nWe hebben een prachtig kantoor in Arnhem als uitvalsbasis. Maar we communiceren voornamelijk via geschreven tekst via online tools als Basecamp, Slack en e-mail. We hebben nauwelijks vergaderingen. Veel teamleden werkten voor het coronavirus al regelmatig thuis.\n\nHet coronavirus heeft ons beleid blijvend veranderd: we zijn nu een distributed team. Je mag op ons kantoor werken, maar dat hoeft niet. Ook als het coronavirus verdwenen is. Voor deze functie hoef je niet in de buurt van Arnhem te wonen.\n \n\n#Salary\n$$45,000\n\n\n#Location\nNetherlands


See more jobs at Picqer

# How do you apply?\n\n Solliciteer op https://picqer.com/nl/vacatures/technical-support-specialist
Apply for this position

This Month's Remote Jobs

Customer Support Specialist\n\nLocation: Remote (PT Time Zone)\n\nRiverside.fm is the one-stop platform for podcasters and content creators. On riverside.fm, content creators can record in studio-quality remotely, with both audio and video. Since launching, we have experienced rapid growth and need someone who can help us navigate this growth by providing fast and tailored support to all customers.\n\nOn riverside.fm, we are just as well known for our customer support as we are for the high quality of recordings. \n\nWe’re looking for someone to join our team as a Customer Support Specialist. This position is for someone creative, passionate about the podcast community and the wider tech scene, customer-focused and willing to work outside strict hours to offer support and advice to clients. You'll be building our help desk and providing direct support to customers. \n\nThis is an exciting opportunity to get involved with a fast growing startup with huge potential to revolutionise the podcast market and, more widely, the future of content creation. \n\n**Key Responsibilities**\n* Respond in real time to customer queries, ranging from pricing enquiries to technical concerns; \n* Write help desk articles; \n* Conduct research to form a database of questions and answers accessible to customers; \n* Track and consolidate customer feedback, market data and solutions to create a category-defining startup in the content creation market. \n\n**Required Skills And Experience**\n* 1 year in a customer-facing role (desirable)\n* You enjoy writing, and doing so quickly and clearly with superior English-language communication skills both oral and written;\n* Optimistic and enthusiastic; \n* Can empathise with users and quickly grasp the issues they’re facing;\n* Computer proficiency; \n* Ability to explain complex topics clearly and concisely;\n* Ability to work in a remote team through self-motivation and independent initiative.\n\n\n#Location\n🇺🇸 US-only


See more jobs at riverside.fm

# How do you apply?\n\n Send an email to [email protected] with a CV and two sentences explaining why you are a good match for the role.
Apply for this position

SafetyWing


Customer Service Representative

verified
🌏 Worldwide

Customer Service Representative


SafetyWing

🌏 Worldwide

customer service representative

customer support

support

non tech

customer service representative

customer support

support

non tech

This job post is archived and the position is probably filled. Please do not apply.
We are looking for a Customer Service Representative to join our fully remote team in a fast-growing startup. We love to be helpful and guide our customers with any problem, big or small.\n\nCurrently we have two products: Travel Medical Insurance and Health Insurance (for companies and individuals). Our customers are from all over the world, but the service is mainly provided in English and therefore excellent English skills are essential. Some experience with insurance, customer service, tech or health care would be very relevant for the job.\n\n**Responsibilities**\n\nOur customer service team is fully remote and works in different time zones to provide a 24/7 customer service live chat and email response. You would mostly be working on your own during your shifts and therefore independence and resourcefulness are key qualities for this job. However, we do have a friendly and helpful global team and we’re also definitely working for someone who is a joy to work with. The job can easily be combined with other commitments, if they can be put on hold when you're needed.\n\n**Requirements**\n\nOur principles for customer service are:\n\nBe honest\nHelp the customer\nBe clear and concise\nBe kind and make the customer happy\nPractical Information\n\n\nExpected hours per week: Approximately 20 hours (varies) \n\n#Salary\n$Starting salary is $15/hour\n\n\n#Location\n🌏 Worldwide


See more jobs at SafetyWing

# How do you apply?\n\n This job post has been archived by the poster, which means they probably have enough applicants now. Please do not apply.
Apply for this position

Empire Flippers


Lead Quality Assurance Specialist

verified
🌏 Worldwide

Lead Quality Assurance Specialist


Empire Flippers

🌏 Worldwide

customer support

feature testing

analyze bugs

quality control

customer support

feature testing

analyze bugs

quality control

The Lead Quality Assurance Specialist works directly with the QA Supervisor and engineering team, developing and performing quality control tests on the EF platform. The person in this role has solid QA experience in identifying root causes of problems and is able to recommend and/or implement corrective measures and debugging procedures to ensure that our platform and systems work correctly.\n\nHere’s a look at some of the tasks and processes you’ll be responsible for:\n\n* Draft proposals for testing programs and operating procedures; outline specific criteria and conditions to be applied\n* Assist in leading team in executing test plans on pre-release platform features by verifying functionality, data content, performance, usability and compatibility\n* Develop systems to gather data during testing at the quality control stage of processes \n* Study data gathered during testing and evaluate the validity of the results to ensure they meet organizations and customers quality and product integrity requirements\n* Review and analyze bug data to identify trends in feature quality\n* Diagnose issues, report defects, and propose regression tests to discover reoccurrences\n* Work with team to triage and prioritize issues for resolution\n* Develop ongoing quality control testing procedures to be incorporated into the regular production process\n* Oversee and train team on best practices to troubleshoot errors and issues
\n\n#Location\n🌏 Worldwide


See more jobs at Empire Flippers

# How do you apply?\n\n Here is the sequence of events we use when hiring our Lead Quality Assurance Specialist:\n\n* You record a YouTube video* explaining who you are and why you’re a good fit for the position, fill out an application, and submit it ASAP.\n* The deadline is 5 October 2020. \n* We review submissions and schedule interviews in mid-October. \n* The chosen candidate will begin November 2, 2020.\n\n*YouTube Video Requirements:\n\nWe will only accept submissions that include a YouTube URL. Please leave the video “unlisted” in preferences and share the link with us. The quality of the video doesn’t matter, and there are no bonus points for editing. We just want (up to) three minutes of you explaining (based on your previous experience) why this Lead Quality Assurance Specialist position is an excellent fit for you and us.\n\n
Apply for this position

Skedda

 

Saas Customer Success

verified
🌏 Worldwide

Saas Customer Success  


Skedda

🌏 Worldwide

non tech

customer success

customer support

saas

non tech

customer success

customer support

saas

We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.\n\nWe’re an Australian-based SaaS company, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.\n\nYour role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.\n\nWe're a small team, so you'll have a big impact!\n\n**Your day-to-day will involve:**\n\nAnswering email/chat questions from prospective and existing customers\nHelping customers find solutions to their unique scenarios\nCalls and demos with potential customers\nCollect and report feedback for driving product-development decisions\n \n**For this role we need you to:**\n\nBe motivated to help people with their questions\nHave a friendly, engaging and relaxed style\nDemonstrate outstanding written and verbal communication in English\nBe generally interested in SaaS products\n \n**About Us:**\n\nSkedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.\n\nWe are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team!\n\n#Location\n🌏 Worldwide


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ORCID

 

User Support Manager

verified
🌏 Worldwide

User Support Manager  


ORCID

🌏 Worldwide

support tickets

helpdesk

user support

manager

support tickets

helpdesk

user support

manager

**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our mission is to connect research and researchers, with a strong focus on user control and privacy. Launched in October 2012, there are now over 9,000,000 registered ORCID users, more than 1,100 member organizations, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 11 languages.\n\nWe are a mission-driven not-for-profit organization grounded by our core values: we are open, transparent, collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our remote-only team is diverse, and based around the globe.\n\n\n**THE ROLE**\n\nORCID is seeking an experienced manager to lead the user support function for the organization. The successful candidate will manage a team of four to provide timely and quality user support, serve as the “voice of the user” within the organization and work with other departments in improving the user experience, and scale the user support function as the organization grows.\n\nThis position is full-time (40 hour/week), and reports to the Technology Director. This is a fully remote role at an all-remote organization. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n\n\n# Responsibilities\n **Timely and Quality User Support**\n\nEnsures ticket responses meet expectations in both quality and quantity, and that Service Level Agreements and other support team goals are met\nEnsures relevant metrics are tracked in order to extract actionable data \nManages support processes and workflows, identifies and implements process and policy improvements, collaborating with other teams as appropriate\nEnsures that appropriate tools/documentation/training exist to support the work of the support team\nEnsures we are maximizing our use of tools (especially Zendesk) in support workflows\nArranges adequate help desk coverage (e.g. holidays, vacations, weekends)\nAssists the support team members in responding to user requests by providing clarification and guidance where required\nIdentifies trends in user requests and determines the best methods to address them\n\n\n**Voice of the User in the organization**\n\nReports bugs and technical issues that drive ticket volume to Technology and Product Team\nEnsures user feedback and feature requests are communicated to Product Team\nMakes recommendations and collaborates with Product Team on areas of UI which are driving ticket volume\nParticipates in calls and projects with the other teams (Product, Technology, Communications, Engagement) as needed to provide a “voice of the user” to the larger organization\n\n\n**Support at Scale**\n\nLeads the support team in identifying ways of reducing ticket volume per number of active users (through bug fixes, suggestions for UI improvements, KnowledgeBase documentation, and other methods)\nLeads the support team in identifying ways of improving the efficiency of ticket responses (through technological, organizational, workflow and other means)\nAnticipates foreseeable increases in ticket volume and ensures support team will be able to respond at scale\nUnderstands process involved in automating some aspects of user support, as well as benefits, drawbacks, and when to consider automation\n\n\n**Management**\n\nCoordinates and runs regular (e.g.: 1-2x weekly) internal support team meetings, and other meetings as necessary\nCoordinates weekly 1:1 meetings with each support team member\nWorks with support team members on career goals and professional development\nParticipates in hiring, evaluating, scheduling and transferring support team members where appropriate\nWrites and delivers employee evaluations\n\n\n\n \n\n# Requirements\nFluent written and spoken communication in English\n2+ years of support experience and 2+ years of management experience, OR 2+ years managing a user support team via a helpdesk platform\nExcellent communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic environment\nExperience extracting and communicating actionable recommendations from feedback and data\nMotivated and results-driven, with a high-level of energy, enthusiasm, and initiative\nTech-savvy and able to troubleshoot technical issues\nExperience optimizing process and building efficiencies through automation\nMust be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n\n**NICE-TO-HAVES**\n\nExperience working remotely\nExperience working in the research community\nExperience improving support workflows and processes\nExperience resolving disputes or other sensitive issues\nExperience writing documentation\nExperience with analytics, especially with ticket data\n\n\nWE PROVIDE\n\n\n\nA committed and awesome team serving an engaged community\nCompetitive compensation and benefits\nFlexible work hours and tools to support our virtual office environment\nORCID provides a laptop\n\n\n\n\n\n\n#Location\n🌏 Worldwide


See more jobs at ORCID

# How do you apply?\n\n To apply, please follow the apply URL and submit an application that includes a resume and cover letter. In your cover letter, please include the name of your favorite airport and why.
Apply for this position

ElevenYellow Pte Ltd


Customer Success Hero

🎈
Worldwide *LATAM Time Zone Preferred

Customer Success Hero


ElevenYellow Pte Ltd

Worldwide *LATAM Time Zone Preferred

customer support

saas

non tech

customer support

saas

non tech

Customer Success Hero\n\nApplicants in UTC-7 and UTC-5 timezones (e.g. Mexico, Chile, Brazil) are preferred.\n\n**What we’re looking for**\n\nWe’re looking for a savvy support specialist. With your teammates, you’ll be the helping hand that users can count on. \n\nWhen you join our customer success team, we’ll help you learn all the nooks and crannies of one of our products so that you can confidently help our users grow with us. Having a curiosity for how social media works is something we really value, but above all - you should love helping people.\n\nIf you love helping customers succeed, and think that customer success is all about conversations, understanding needs, and being proactive, we’re probably a great fit.\n\n**Who we are**\n\nWe’re a startup studio that’s got dozens of consumer facing products across the globe. Much like this position, we’re a fully remote team with an awesome, laid-back spirit. \n\n**ElevenYellow has some pretty neat perks**\n\nWe’re a fantastic, close-knit team that doesn’t abide to a rigid rulebook. Here’s what you can expect when you join us:\n\n* Work remotely \n* We’re an experienced remote team so feel free to pick up your laptop and work wherever you want. The only things you need to make sure of is that you have a reliable internet connection, and that you’re comfortable working remotely (hammocks can be pretty comfortable).\n* Take a vacation\n* Time off is important and it’s something we encourage. We expect you to take time off work, with three weeks being the bare minimum. Take time off as you need, when you need.\n* Meet the team on yearly retreats\n* We do yearly, week-long retreats and we’d love if you joined us (we pay your way, don’t worry). It’s important to meet each other in person and we value time spent with one another (whether that’s on Slack or face-to-face). We’ve met up all over Europe and islands across South East Asia. All in good fun.\n* We’re a laid back bunch\n* While team retreats sound awesome (and they are), our company ethos is what we value the most. Life is all about enjoyment, and work should be too. We’re all laid back and understand the human side of work and play.\n\n\n**Other notable perks**\n\n* A set budget for your health insurance coverage\n* A self improvement budget so you can keep learning\n* Gym membership coverage\n\n\nWhile having customer support experience is a HUGE bonus for this role, we’re completely prepared to show you the ropes. Prior customer support experience isn’t necessary for us, you just need to be prepared to learn and ask questions to make yourself comfortable (don’t be shy).\nBefore we forget\nWe’re an equal opportunity employer and we encourage everyone to apply. We respect genders, ethnicities, boundaries, friendships, and the human aspect of work\n\n\n\n\n# Responsibilities\n**What you’ll be doing**\n\nOffering an awesome support experience is a team effort and something we’re constantly trying to improve.\n\n**You’ll be helping us hit our goals by:**\n\n* Thoroughly learning the ins and outs of one of our products\n* Promptly responding to customers via email\n* Helping them solve their product or service problems\n* Helping us improve customer experience by providing feedback\n* We do have some expectations\n\n\n# Requirements\n**What you’ll be doing**\n\nOffering an awesome support experience is a team effort and something we’re constantly trying to improve.\n\n**You’ll be helping us hit our goals by:**\n\n* Thoroughly learning the ins and outs of one of our products\n* Promptly responding to customers via email\n* Helping them solve their product or service problems\n* Helping us improve customer experience by providing feedback\n* We do have some expectations\n\n\n\n#Location\nWorldwide *LATAM Time Zone Preferred


See more jobs at ElevenYellow Pte Ltd

# How do you apply?\n\n Now, here’s what you need to do:\nIf you think we’re a match made in heaven… send us your resumé via email! Please let us know in your email:\n\nWhat was the last thing you did to help someone?\nWhat would be your strategy for pacifying an angry client?\nAre we a great fit? Why? \n\nFeel free to keep your application light and conversational. We like that.
Apply for this position

Files.com


Customer Success Engineer Training Creator Documentation Writer

Customer Success Engineer Training Creator Documentation Writer


Files.com


edu

customer support

engineer

edu

customer support

engineer

\nAt Files.com, our Customer Success team does a whole lot more than customer support. Of course, we provide high-touch customer support via phone and email. But, the main focus of our Customer Success team is to operate proactively as the face of Files.com by conducting training webinars, publishing videos, writing documentation, creating code samples (that actually run), and helping partners and customers succeed with Files.com.\n\nOur Customer Success team is made up of real engineers who read and write code as a regular part of their job.\n\nAbout the Role\n\nMembers of our Customer Success team spend about half their time responding to customer-initiated interactions such as phone calls and support requests. We take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.\n\nThe other half of your time is spent proactively developing content for Files.com. These will include things like training videos, written documentation content, sample code, blog posts, email announcements, and other things that help our customers stay current and improve their use of Files.com.\n\nMinimum Qualifications:\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor, including patience, understanding, and empathy.\n\n\n* \n\nExperience with APIs, the command line, and working with APIs or hosted services in least 2 programming languages.\n\n\n* \n\nHistory of creating content, such as blog posts, videos, and documentation.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n


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Previously's Remote Jobs

LEARNCUBE


Business Development Manager

verified
The Americas

Business Development Manager


LEARNCUBE

The Americas

outbound sales

sales

customer success

customer support

outbound sales

sales

customer success

customer support

This job post is archived and the position is probably filled. Please do not apply.
**Are you looking for an exciting, fulfilling and fun role with a fast-growing edtech company?**\n\nLearnCube, and millions of learners across the world, need you now. LearnCube is a virtual classroom software startup that is on a mission to transform live online education. Through our award-winning online classroom, we help education entrepreneurs from the individual online tutor, to some of the world’s largest tutoring companies succeed online. We also have a special strength in online language education, where we work with iconic language education companies like Babbel. \n\nWe’re a 6-year-old company based in London but have a vibrant “remote-first” culture with people from New Zealand, Australia, United Kingdom, South Africa and many more.\n\nAs the North American Business Development Manager for LearnCube, you will be working with an all-star team, building new business relationships with the kinds of customers that you’d actually be happy to know as friends, and proudly selling an extraordinary education solution that the world needs more than ever. \n\nYou’ll have much more opportunity to learn and grow professionally and contribute to the company culture with LearnCube, than you would being another cog in a big tech corporate machine. In fact, you’ll be working closely with CEO and Sales Director. \n\nTalking about culture, we offer a supportive, safe and fun work environment. Whatever gender, race, sexuality, nationality, religion, education, languages or quirks you have (or don’t), we don’t mind. Just bring strong values of honesty, trust, grit, motivation, and energy. \n\nYou will be expected to spark new business opportunities, particularly with owners of tutoring companies based in western and central parts of the United States. However, we hope you can grow into our regional sales director over time where you’ll be co-creating sales systems and nurturing a healthy, high-performing, positive sales team & culture. \n\n**What you’ll get from LearnCube:**\n* Full-time work, initially as a 3-month fixed term contract (remote position)\n* Base salary with an exciting bonus structure based on performance\n* Note that if the contract goes well:\n* We can discuss a full-time contract.\n* Path towards promotion to Sales Director of North America \n\nPerks would include: \n* Freedom to live where ever you like so long as you have reliable, fast internet and a permanent residence located in the Americas\n* 1 x per year, you will enjoy an all-expenses-paid team trip to an exciting location in Europe (I think this might need to wait for the dust to settle a little post-COVID)\n* We’ll provide a monthly contribution towards your favourite local co-working space\n* Significant professional development opportunities\n* Opportunity to go to conferences\n* Oh… and you’ll feel much more motivated knowing you’re changing the world for the better; improving both the access to and quality of education across the world. \n\n# Responsibilities\n * Outbound sales\n* Inbound sales\n* Key account management\n* Product demonstrations via LearnCube classroom \n\n# Requirements\n**Guiding criteria for the successful candidate:**\n* Ambitious, energetic, honest, humble and motivated by the mission\n* 3+ years of remote outbound sales experience \n* Strong experience in sales (ideally in education & technology)\n* Some experience with academic tutoring\n* Excellent communicator (spoken and written)\n* Show initiative and not shy from taking on responsibility and projects\n* Interest or ability to speak a second language (Mandarin, German, Arabic, Spanish & French are all especially helpful)\n* Ability to adapt and grow (startup life isn’t a straight line)\n* Able to meet (virtually) with your team in Europe a few times a week for support, training and fun.\n\nHowever, we do have some non-negotiables…\n\n**LearnCube non-negotiables**\n* Are you a team player and good person? We have a strict no d--khead policy.\n* Do you have a passion for education?\n* Are you fluent in spoken and written English? Note, you don’t have to be a perfect native speaker...in fact, that’s sometimes a positive :)\n* Do you already share our values: honesty, trust, grit, motivation, and energy?\n* Can you demonstrate strong skills in outbound sales - col calling, emailing and tracking down a deal?\n* Can you provide evidence of at least 6-12 months of experience working at least 20 hours a week remotely? \n \nAside from the non-negotiables, please don’t worry if you can’t check absolutely every criteria above (you’re probably more awesome than you think).\n \n\n#Salary\n$$80,000\n\n\n#Location\nThe Americas


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PSPDFKit

 

Head Of Technical Support

verified
6 hours +/- of UTC

Head Of Technical Support  


PSPDFKit

6 hours +/- of UTC

support

multi-platform

b2b

customer support

support

multi-platform

b2b

customer support

This job post is archived and the position is probably filled. Please do not apply.
We're hiring a Head Of Technical Support with the goal of supervising and improving the support experience for all products. We build products spanning a variety of technologies and often receive both beginner and deeply technical questions. Support is the most important product at PSPDFKit and we want to make sure our customers have a great experience each time they interact with us.\n\n**We Offer:**\n* A remote-first focus that allows you to set up working hours that best fit your daily routine.\n* A family-friendly work environment.\n* Room for personal and professional development through the encouragement of learning and experimenting.\n* The time to help you improve upon your personal goals (through regular 1on1s and mentoring).\n* Two planned company events during the year (for example, in Croatia, Italy, Spain, Greece, and Vienna).\n* Working with a motivated team that enables you to do your best.\n* A generous vacation policy of five weeks, plus an additional allowance for conferences.\n* A comprehensive onboarding process to get you up to speed, and intensive 1:1 training to learn all the details about what's important on support, how to treat customers well and how to communicate successfully.\n \nPSPDFKit helps companies and users increase productivity across the globe. With our robust PDF solutions, we ensure developers and end users have the highest quality tools available to do their best work. Trusted by industry leaders such as IBM, SAP, Lufthansa, and United Airlines, PSPDFKit is the go-to solution for integrating PDFs into your app. Find out more about us on our team page.\n\n# Responsibilities\n **You Will:**\n* Take care of 1st-level support and make sure that we have a fast ticket turnaround time.\n* Work closely with our Founder Peter Steinberger to take over the support responsibilities.\n* Supervise our support team and help coach team members when it comes to communication and prioritization.\n* Maintain and improve our internal support guidelines and ensure everyone works in line with it.\n* Manage and improve our Zendesk and Intercom setup and online support form flow.\n* Ensure our weekly support team rotation works for all platforms, and help our platform teams with scheduling support duties.\n* Add, refine, and improve support snippets and identify areas where our developers need more support.\n* Identify customers with extended support requirements.\n* Set up a system to guarantee optimal response times.\n* Help maintain and improve technical and product documentation together with the teams.\n* Communicate and collaborate with sales and PMs about feature requests and help tracking them.\n* Respond to Apple App Store and Google Play Store app reviews and collect interesting feedback from the community.\n* Track OKRs via writing SQL statements against an PostgreSQL database (this is something you can also learn on the job, we do not expect you to have knowledge in all skills listed here).\n\n \n\n# Requirements\n**You Should:**\n* Be located somewhere that’s 6 hours +/- of the UTC timezone.\n* Not be afraid of multiple programming languages, be willing to learn Android, iOS, Web, Windows on a level where you're able to run and understand our examples.\n* Have Big-picture thinking: We don't want you to optimize for your KPIs, but for the company. Your role doesn't end at Zendesk. If you can tweak how we do support to lower incidents this is a larger success, than if you can make sure every incident is closed in 5 minutes (example: write documentation for easy things, rather than being happy easy tickets get closed quickly)\n* Enjoy working with a wide range of developers and both potential and existing customers.\n* Be eager to learn the basics of a large variety of new technologies used in our products.\n* Have excellent written communication style - you'll be handling many tickets yourself.\n* Have a well-rounded approach to problem solving.\n* Work independently and have a high sense of responsibility.\n* Understand the value of changes in the larger context of the business and the product’s customer.\n* Have a very good command of English. Further languages are a plus!\n* Use inclusive language for both internal and customer communication.\n* Please note that you can be a perfect fit even if not everything we’ve outlined above applies to you. If you have any questions, please don’t hesitate to ask.\n\n#Location\n6 hours +/- of UTC


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This job post is archived and the position is probably filled. Please do not apply.
We are a bootstrapped but growing Web Based Software as a Service (SAAS) company that primarily provides Online Learning Platforms/EdTech to B2B Clients. One of the challenges is to work with existing clients (many of them) and provide first line of support.\n\nThis role would require you to do the following on a daily basis:\n\n- Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client.\n\nThe ideal person for this role:\n\n- You have been in a similar role for at least 2+ years professionally.\n\n- You have enough technical background where you don't necessarily need to write code but understand how software and web applications work to be able to become the first line of defense for client queries/issues.\n\n- Ideally working knowledge of how the web works including HTML/CSS. Any experience in building or coding websites is a huge plus or bonus. Any exposure to programming languages such as PHP etc is a huge bonus including ability to analyze/code WordPress themes,plugins and Laravel applications\n\n- Experience and ability to work with Content Management Systems (CMS) such as WordPress to build webpages and content as needed.\n\n- Experience dealing with multiple clients and juggle between multiple tasks on a daily basis. The nature of support by definition is not fixed. Your day could vary depending on the situations and issues that arise and you need to be able to manage them well.\n\n- Excellent communication, verbal and written skills. \n\n- Someone who does not make any assumptions and asks tons of questions to a client before confirming an issue. You should be very good at investigative skills and know the right questions to ask.\n\n- Proactive vs reactive. If you see a potential issue with a client that could come up, bring it up to the team beforehand and collaborate to crush the problem on its head.\n\n- You know each customer is unique and brings their own set of challenges. You treat each of them uniquely based on their strengths and weaknesses.\n\n- You take pleasure in solving issues and shielding the development team from customer requests as much as possible.\n\n- You are very methodical and organized in how you work so that no major issues fall through the cracks.\n\n# Responsibilities\n - Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client. \n\n# Requirements\n- 2+ years of professional experience ideally working for a technical/software company\n- Technical knowledge including ability to write HTML/CSS/JavaScript and backend languages such as PHP\n- Experience with WordPress and Laravel a huge plus.\n- Experience dealing with clients directly including ability to setup virtual meetings, screen share to troubleshoot issues and discuss project requirements.\n- Must be able to work flexibly around Eastern Timezone hours (EST) \n\n#Salary\n$$55,000\n\n\n#Location\n🌏 Worldwide


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Carb Manager


Customer Support Specialist

verified
United States and Canada

Customer Support Specialist


Carb Manager

United States and Canada

customer support

health

mobile app

saas

customer support

health

mobile app

saas

This job post is archived and the position is probably filled. Please do not apply.
Hey there! 👋 \n\n\n\n**Carb Manager** is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped millions of people lose weight and achieve their health goals. We consistently rank over 4.8/5 on the iOS App Store and Google Play with over 500,000 reviews. Check out our hashtag on Instagram, with thousands of enthusiastic posts! 🥑🙌\n\n\n\nWe're growing rapidly. 2020 was a breakout year for Carb Manager, and we’re soon launching a whole new version of our app. It’s an exciting time!\n\n\n\n### About Our Company\n\nCarb Manager is fun and casual, with a strong “start-up” vibe, though our product has an 11-year history. We chit chat, send GIFs, discuss current affairs, TV shows, and share pet photos 🐓 in our Slack channels.\n\n\n\nWe've always been a 100% remote company.\n\n\n\nThis is a fantastic company to work for that puts employees first and offers:\n\n\n\n* The benefits of a remote lifestyle \n\n* The reach and impact of an established brand\n\n* The energy and dynamism of a startup\n\n* The stability of a profitable company with strong financials\n\n* A creative, entrepreneurial, friendly, and supportive culture\n\n* The ability to make a real, positive impact in the world\n\n* Competitive pay\n\n* Yearly company retreats (post-pandemic)\n\n* Direct access to the founder/CEO\n\n* The ability to create and define your role\n\n* Growth potential\n\n* Paid subscriptions to any tools or services required to crush it in your role\n\n* A kind, endlessly interesting, and international team\n\n\n\nFull-time positions include:\n\n* Comprehensive health/dental/vision benefits\n\n* 401(k) (available in the US)\n\n* Paid parental leave\n\n* Generous vacation time and 12 paid holidays\n\n\n\nWe are open to filling this position on either a full-time or part-time basis.\n\n# Responsibilities\n As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Support Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.\n\n\n\n* Respond to customer queries in a timely and accurate way within our help desk software, Intercom\n\n* Identify customer needs and help customers use specific features\n\n* Facilitate customer success: Help customers achieve their goals\n\n* Contribute to written external and internal knowledge base content\n\n* Analyze and report product bugs and usability problems\n\n* Update our internal tools with information about technical issues and useful discussions with customers\n\n* Monitor customer feedback on social media and reach out to provide assistance\n\n* Share feature requests and effective workarounds with team members\n\n* Inform customers about new features and functionality\n\n* Follow up with customers to ensure their technical issues are resolved\n\n* Gather customer feedback and share with our Product, Sales and Marketing teams\n\n \n\n# Requirements\n* Proven record of customer support expertise\n\n* Keen interest in helping people achieve success with lifestyle and diet goals\n\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n\n* Superbly patient and empathetic\n\n* Entrepreneurial spirit\n\n* Experienced and comfortable using a variety of apps, ranging from customer support platforms to team communications, performance, and project management tools. We use Intercom, Slack, Zoom, GSuite, Notion, Klaus, and Document360.\n\n* Excellent command of English, with impeccable writing skills\n\n* Ability to thrive in a small, globally distributed, remote company, that values fun and productive team communications\n\n* Flexible and capable of adapting to the needs of a fast-growing company\n\n\n\nIn addition, these qualities would be a plus:\n\n* Fluency in a language other than English, especially Spanish or French\n\n* Formal technical writing training and/or experience\n\n* An interest in nutrition in general, and Keto in particular\n\n* Advanced technical skills, such as web development, QA testing, or data analytics\n\n\n\nSince we are a remote team, you’ll need to have:\n\n* Your own dedicated workspace\n\n* High-quality Internet access\n\n* A regular schedule that fits your situation but is flexible to cover gaps and to participate in team and company meetings in real-time. We’re headquartered in the U.S. west coast.\n\n\n\nCandidates must be based and authorized to work in the U.S. or Canada.\n\n#Location\nUnited States and Canada


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Howdy 👋 We’re the folks at [SkyVerge](https://www.skyverge.com/), where we build products (like [WooCommerce Memberships](https://woocommerce.com/products/woocommerce-memberships/) and [Jilt](https://jilt.com/)) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Comfortable writing and publishing customer facing documentation\n* Familiar with HTML / CSS / JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience with PHP, or another programming language\n* Experience in a Technical Writing role\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and logging detailed issue reports for the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Writing technical documentation and other content so customers can help themselves\n* Documenting and optimizing our support process to improve customer satisfaction\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/working-at-skyverge/))\n\nCurious to learn more? Read our full position overview and [apply here](https://apply.workable.com/skyverge/j/9C86F2EAF1/). We're excited to meet you! Applications accepted through **August 14th.**\n\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been archived by the poster, which means they probably have enough applicants now. Please do not apply.
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We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.\n\nWe’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.\n\nYour role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.\n\nWe're a small team, so you'll have a big impact!\n\n**Your day-to-day will involve:**\n* Answering email/chat questions from prospective and existing customers\n* Helping customers find solutions to their unique scenarios\n* Collect and report feedback for driving product-development decisions\n \n**For this role we need you to:**\n* Be motivated to help people with their questions\n* Have a friendly, engaging and relaxed style\n* Demonstrate outstanding written and verbal communication in English\n* Be generally interested in SaaS products\n\n**About Us:**\n\nSkedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.\n\nWe are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team! \n\n# Requirements\nThe position is full-time and fully remote but does require that live in a timezone that is in **UTC -4 or UTC -5** such as Central / Eastern USA & Canada, South America etc.\n\n#Location\nCENTRAL / EASTERN USA & CANADA, SOUTH AMERICA


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Numbrs Personal Finance AG


Customer Support Representative


🌏 Worldwide

Customer Support Representative


Numbrs Personal Finance AG

🌏 Worldwide

support

customer support

customer success

agent

support

customer support

customer success

agent

This job post is archived and the position is probably filled. Please do not apply.
The Numbrs Personal Finance AG is a global leading technology company. Our product is Numbrs, one of the most widely used banking apps in Germany.\n\nThe app provides millions of users with the best technology platform for easily managing their personal finances and assets. Numbrs is one of the best-funded FinTechs worldwide, backed by renowned investors.\n\nThe Numbrs business division solves some of the most complex business problems in the financial industry today. We are a team of professional, hard-working, supportive and entrepreneurial individuals with a passion for execution, headquartered in Zurich, Switzerland.\n\nWe are seeking professionals who can thrive in a fast-paced environment where attention to detail, excellent communication skills, and a talent for delivering out-of-the-box ideas are essential. Do you want to have a real impact on the future of the financial industry? Join Numbrs.\n\n**Job Description**\n\nAs part of our support team, you will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. Thanks to your empathy and professionality, you deliver an excellent customer experience by e-mail and through our chat. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.\n\n**Key Qualifications**\n* Native German and high level of English\n* 1-2 years of work experience in an administrative or organizational role\n* Ability to effectively prioritise and escalate user issues as required\n* Advanced customer service skills: active listening, empathy, conflict resolution, problem-solving, and professionalism\n* Quick to learn and fast to adapt to changing environments\n* Ability to multi-task, work independently, and make accurate decisions with a sense of urgency\n\n**Ideally, candidates will also have**\n* Prior experience in customer support\n* Strong technical understanding and interest in internet companies and mobile apps\n\n**Location: Remote**\n\n#Location\n🌏 Worldwide


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ORCID


User Support Specialist

verified
🌏 Worldwide

User Support Specialist


ORCID

🌏 Worldwide

api

tech

non-profit

customer support

api

tech

non-profit

customer support

This job post is archived and the position is probably filled. Please do not apply.
WHO WE ARE\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our mission is to connect research and researchers, with a strong focus on user control and privacy. Launched in October 2012, there are now over 8,000,000 registered ORCID users, more than 1,100 member organizations, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 11 languages.\n\nWe are a mission-driven not-for-profit organization grounded by our core values: we are open, transparent, collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our team is diverse, and based around the globe.\n\nTHE ROLE\nORCID, a mission-driven non-profit organization, is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive Support Team. The successful candidate will join our remote team, responding to user queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry.\n\nOn average, ~70% of your time will be spent on user queries, answering ~500 tickets a week, with the remaining time dedicated to other projects, such as workflow improvements, documentation, ticket analytics, reviewing spam accounts or additional projects as needed. We are a small and highly collaborative team, where you will play an integral role in identifying ways we can improve the user support experience, including improvements to our processes and workflows.\n\nThis position is full time (40 hours/week) and, like all positions at ORCID, is remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n# Responsibilities\n RESPONSIBILITIES\nWorking with ORCID colleagues, the User Support Specialist will be responsible for ensuring that we support our global user community and will serve as the “voice of the user” within the organization. The key responsibilities include:\n\n* Providing timely and friendly replies to user queries (cca. 500 per week) via the Zendesk platform, in English, Spanish and Portuguese\n* Identifying process improvements for the ticketing and user feedback workflows and other ways we can improve the user support experience\n* Reporting bugs to the Development team\n* Sharing feedback and feature requests from users with the Product team\n* Assisting with writing and reviewing documentation for users\n* Reviewing suspect accounts to identify spam\n* Participating in calls and projects with other teams as needed to provide a “voice of the user” to the organization\n* Assisting with other projects as needed \n\n# Requirements\nREQUIREMENTS\n* Fluent written and spoken communication in all 3 languages: English, Spanish and Portuguese. Additional languages a plus.\n* 1-2+ years experience providing user support via a helpdesk platform (Zendesk or similar) or via email. Administrator experience with Zendesk or a similar tool preferred.\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic environment\n* Experience extracting and communicating actionable recommendations from feedback and data\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n* Tech-savvy and able to troubleshoot technical issues\n\nNICE TO HAVE \n* Experience working remotely\n* Experience working for a startup or in the research community\n* Experience improving support workflows and processes\n* Experience resolving disputes or other sensitive issues\n* Experience writing documentation\n* Experience with analytics, especially with ticket data\n\n#Location\n🌏 Worldwide


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Interaction Design Foundation

 

Wanted Member Support Unicorn Help


🌏 Worldwide

Wanted Member Support Unicorn Help  


Interaction Design Foundation

🌏 Worldwide

customer support

design

experience design

digital nomad

customer support

design

experience design

digital nomad

This job post is archived and the position is probably filled. Please do not apply.
Would you like to help us grow to become the **world’s best** and **most recognized design school**? At the Interaction Design Foundation, we’ve helped more than 75,000 graduates around the world improve their skillsets and careers. Our ever-growing community now needs a Member Support Unicorn to **help them along their learning journeys.**\n### What can we offer?\n* A **full-time, fully remote** position with the world’s biggest online design school. \n* Regular **video-based contact** with your colleagues and getting to meet them on **team trips 1–2 times a year** in different places on the planet.\n* The **chance to impact the lives of tens of thousands** of designers around the world and put smiles on their faces as you ease their learning journeys.\n* The **opportunity to do the best work of your life**—if you’re willing to invest hard work. \n* A **culture** of learning and excellence—coupled with care and respect. \n\n# Responsibilities\n ### What will you be doing?\nYou will help us achieve our vision to become the **best and most recognized design school on the planet**. We’re not just saying that. We mean it very seriously, and we’ve come a long way on that road. \n\nAhead of you is a **highly rewarding and enriching journey** on which you will make an impact as you:\n* Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems.\n* Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a very rewarding one!\n* Work with the development and editorial teams to improve the user experience of the platform.\n* Help optimize our work processes. \n* Become our virtual face and often the first point of contact that people have with our community. So, you will be an essential part of our team—someone who directly helps our foundation grow further and further!\n\nOur community is **at the heart of what we do**, and we put a colossal effort into **serving them as best we can**. That’s why we’re looking for a talented and hard-working Member Support Unicorn who has an eye for detail, an empathic nature to help people and a **natural drive for perfection**.\n\nAlongside providing support to our community, if you’re hungry to develop yourself professionally, you’ll find **huge potential** to enjoy growing in other areas. In fact, you can see this role symbolized nicely in our logo: We revolve around growth and setting knowledge free—and need the right person to help our members find growth and enlightenment even more easily!\n\nOverall, if you’re ready to help our community and, in turn, change the future of education, then congratulations—you’ve come to the right place! \n\n# Requirements\n### About you\n* You have several years’ experience in providing email-based customer or member support.\n* You are able to take an individual’s wants and needs and answer them with a logical solution.\n* You know what ownership of a task means and how to deliver it. \n* You have outstanding communication skills and the ability to make other people smile.\n* You get excited about helping others and feeling their gratitude.\n* You are a master with words and have a meticulous eye.\n* You are fluent in written English. \n* You have great social intelligence and the ability to engage well with many types of people.\n* You have a strong sense of empathy, to calm anxious individuals and understand the urgency of their questions. \n* You are resilient and have the ability to bounce back when things aren’t going according to plan, providing solutions along the way.\n\n### Bonus Points\nYou get bonus points if you …\n\n* have experience as a team lead.\n* have experience with working remotely.\n* are already a member of the Interaction Design Foundation.\n* have a passion for, or are proficient in, design. \n\n#Salary\n$0 - 80000 USD\n\n\n#Location\n🌏 Worldwide


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This job post is archived and the position is probably filled. Please do not apply.
Howdy 👋 We’re the folks at [SkyVerge](https://www.skyverge.com/), where we build products (like[ WooCommerce Memberships](https://woocommerce.com/products/woocommerce-memberships/) and [Jilt](https://jilt.com/)) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 35 people distributed all over the world.\n\n\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\n\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n\n\n**You should be:**\n\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n\n* A self-starter, capable of working independently \n\n* Dedicated to constant experimentation & learning\n\n* Familiar with HTML / CSS\n\n\n\n**Bonus points if you also have:**\n\n* Experience with WordPress\n\n* Experience with WooCommerce (or other eCommerce platforms)\n\n* Experience with PHP, JavaScript, or another programming language\n\n* Experience writing and maintaining documentation\n\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n\n\n**You’ll be responsible for:**\n\n* Assisting customers by troubleshooting technical problems and escalating as needed\n\n* Answering pre-sales questions and other feedback from customers\n\n* Documenting and optimizing our support process to improve customer satisfaction\n\n* Writing technical documentation and other content so customers can help themselves\n\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n\n\n**Why you’ll love working with us:**\n\n* Kind, wonderful teammates that enjoy their work as much as you do\n\n* Competitive salary\n\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\n\n\nCurious to learn more? Read our full position overview and [apply here](https://apply.workable.com/skyverge/j/6DBFFC379A/). We're excited to meet you! Applications accepted through **May 22nd.**\n\n#Location\n🌏 Worldwide


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BuddyBoss

 

Wordpress Support Engineer

verified
🌏 Worldwide

Wordpress Support Engineer  


BuddyBoss

🌏 Worldwide

wordpress

php

development

developer

wordpress

php

development

developer

This job post is archived and the position is probably filled. Please do not apply.
**About the Company**\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses.\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n**Your Impact**\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n\n**A typical day will generally look like this**\n* Provide support via live chat, forums, tickets, and one-on-one screenshare sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n**Required Skills & Experience**\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 - 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important. \n\n\n**Bonus Skills & Experience**\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n#Location\n🌏 Worldwide


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Drops

 

Junior Support Specialist


🇪🇺 EU-only

Junior Support Specialist  


Drops

🇪🇺 EU-only

customer support

zendesk

language

europe

customer support

zendesk

language

europe

This job post is archived and the position is probably filled. Please do not apply.
Hello there!\n\nDo you have a soft spot for bootstrapped, profitable companies with a meaningful, globally utilised product? Would you like to work within a small, super-capable team in a refreshing work environment? Would you like to work on an application that is changing the way we learn and communicate? Would you like to learn about how technical support works? You might just be the perfect fit for our new Customer Support opportunity here at Drops!\n\n**About us:**\n\nOur goal at Drops is to ensure effective language learning through a delightful, seamless, gamified experience. We strive to be the #1 app for vocabulary learning and we’re very much on the way there! Our app has been live on the App Store for over 3 years, covering 37 languages, serving 20 million users across the globe and has been featured on both the App Store and Play Store multiple times. We were super chuffed to be awarded ‘App of the Year 2018’ by Google on the Play Store and have been featured by TechCrunch, FastCo, Forbes, CNN, Bloomberg, VentureBeat and many more. In short, we’re a small, efficient team spread mostly across Europe, achieving great things the remote way! Our founders, Dani & Mark, are involved in everyday implementation, strategy and support, working with the team on innovative ideas to shift the needle in the language learning space.\n\nCheck us out and see what you think: http://drops.app.link/\n\n**What are we looking for?**\n\nWe’re looking for a junior support specialist, focusing on bolstering the relationship with our customers by providing a prompt, professional and warm approach to resolving issues. You’ll have experience using the latest support tools with a focus on automation and providing great service when requiring manual intervention.\n \n \nHaving experience in remote working and knowledge of the following languages is a plus: Chinese, Spanish, German, French or Portuguese.\n\n\n# Responsibilities\n * Solve customer issues via different channels with ensuring customers’ satisfaction and happiness with our products and service\n* Investigate and analyze issues in Drops. Answer how to questions, recommend known technical solutions and research workarounds\n* Take ownership of technical issues and customers problems from the beginning to the end, ensure timely follow-up and satisfactory resolution\n* Assist with keeping internal and customer-facing support documentation up-to-date. \n\n# Requirements\n* Have excellent listening skills and an empathetic voice and manner\n* Can judge subtext easily in a conversation, adapt to the customer's message and constantly evolve the tone of voice to meet the needs of our varying customer base.\n* Have the ability to thrive in a fast-paced environment, multitasking while keeping the focus on the customer\n* Show composure, resilience, and flexibility as customer needs expand and case volume changes \n* Good at mobile devices, apps and other tech products\n* Are proficient in English (C1-C2)\n* Have experience in customer support and tooling (preferably zendesk)\n\n**Benefits**\n\n* 🌍 All the perks of remote working\n* 👥 An awesomely compact 19 person team\n* 🧠 Yearly educational allowance\n* 💪 Fitness allowance\n* 💻 High-end Apple hardware and ergonomic accessories\n* 🏖 30 days of holiday per year (including Christmas and other holidays)\n* ✈️ Quarterly team gathering somewhere in the world (Amsterdam, Iceland, Lisbon and Budapest were previous locations)\n\n#Location\n🇪🇺 EU-only


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Service Provider Pro

 

Customer Success Manager


🌏 Worldwide

Customer Success Manager  


Service Provider Pro

🌏 Worldwide

b2b

saas

core team

bootstrapped

b2b

saas

core team

bootstrapped

This job post is archived and the position is probably filled. Please do not apply.
We’re expanding our team and are looking for a remote Customer Success manager to take charge of customer support, onboarding processes, and documentation.\n\n[Service Provider Pro](https://spp.co) is an e-commerce platform helping digital marketing agencies sell millions of dollars in services every month. We’re a small and highly effective remote team – you’ll be working closely with the founder to define a role where you can do the best work of your career.\n\n# Benefits of this role\n\nHere’s why this is a great job.\n\n* You’ll play a huge role in this company. This isn’t a support role where you’re mindlessly closing tickets all day. You’ll have the opportunity to have a big impact on product, marketing, and most importantly – our customer’s businesses.\n* You'll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to hit the gym after lunch, or go to a movie while everyone else is at work, it’s up to you.\n* You’ll work a 40-hour week. You’re not expected to do the startup grind and put in extra hours. We’re in this for the long run, and this is a results driven job anyways.\n* You'll get the tools you need. We’ll buy the tools and software for your job.\n* You get 4 weeks of paid vacation.\n* You get a learning and fitness allowance. We’ll pay for books, courses and programs to help you get better at what you do.\n\n# The ideal candidate\n\nWe’re open to hiring candidates with different backgrounds, experiences, and skills. If you’re talented, self-sufficient, and ambitious you might be a great fit regardless of experience.\n\nThere are some attributes that are guaranteed to make you awesome at this:\n\n* You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.\n* You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.\n* You’re tech savvy. You’re able to quickly learn new software and figure out problems as they arise.\n* You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.\n* Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.\n\n\n#Location\n🌏 Worldwide


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Filestage

 

Head of Customer Success

verified
🌏 Worldwide

Head of Customer Success  


Filestage

🌏 Worldwide

customer success

customer support

saas

b2b

customer success

customer support

saas

b2b

This job post is archived and the position is probably filled. Please do not apply.
# About Us\nAt [Filestage](https://filestage.io/) we believe that the workplace should be free from the poison of miscommunication, friction, and frustration. Our mission is to free teams from chaotic file review and proofing workflows, with a simple, flexible, and effective asset review management system. With everything we do, we lead people towards being happier and more successful at work.\n\nOver 500 companies (and growing!) all over the world like Lufthansa, Canadian Tire or Rabobank benefit from happier and more productive employees with Filestage. \n\n# Your mission\n**This is an opportunity to shape our company’s future.** We believe that a strong customer success team is the backbone of healthy company growth. Join us on our mission!\n\n**You set the strategy for customer success, define goals, run experiments and measure outcomes** to increase value for our customers, drive business results and fuel our company growth.\n\n**You lead, grow and mentor our customer success team.** Our team is still small, but we have big plans. You inspire our team and create a vibrant, inclusive culture. (Our total team size is 22, our CS team size is 3)\n\n**You are the architect of our customer success operations.** You lay the foundation to scale and constantly improve our high-touch and low-touch customer journeys.\n\n**You inspire customer success across the company**, represent the voice of the customer and promote a customer-centric mindset across our growing organization\n\n# You’re good at\n**You are passionate about customer success.** You have already led a customer success team and demonstrated a deep understanding of value drivers in recurring revenue business models.\n\n**You work well with lots of questions and few answers.** No problem is too big or too difficult. You take ownership and are able to bring things to completion in strong collaboration with your teammates. \n\n**You’re hungry to learn** and strive to continuously improve, iterate, and integrate what you learn. \n\n**You’re a strong communicator** and have experience collaborating with a distributed team.\n\n**You have empathy and resilience.** You have empathy for our customers, to create an experience they’ll love. You have empathy for our coworkers, to build a workplace we’ll love. And resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work.\n\n# This is what you get\n**Work from where you are happiest and enjoy a flexible day schedule.** We are a fully distributed team, working from different locations and time zones, each individual following their personal daily schedule.\n\n* To collaborate successfully with your European team, you’ll need to ensure a **3 hours work overlap from 2 pm to 5 pm CET**.\n* To serve our US-based customers, you’ll need to **adjust to US working hours** now and then.\n\n**Work with teammates across the world.** At Filestage, you broaden your horizons and build relationships with teammates around the world.\n\n**We meet up in real life.** We all travel together at least once a year at our team retreat to have fun and get to know each other.\n\n**We build and maintain a strong team culture.** Our working culture is based on our three core values: We are keen to learn, we take ownership and we play fair.\n\n**Your opinion matters.** We trust our team members to make the best decisions to achieve their goals. We don’t micromanage.\n\n**You learn and grow continuously** by solving complex problems together with highly talented minds.\n\n**Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and iterate quickly.\n\n\n#Location\n🌏 Worldwide


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WordPress VIP

 

Wordpress Support Engineer


🌏 Worldwide

Wordpress Support Engineer  


WordPress VIP

🌏 Worldwide

customer support

wordpress

engineer

customer support

wordpress

engineer

This job post is archived and the position is probably filled. Please do not apply.
Our customer-facing WordPress support role requires a mix of debugging and development experience as well as outstanding communication skills. You’ll be working directly with both client and agency developers, side-by-side with our Senior WordPress Engineers, on some of the highest-profile and highest-traffic WordPress sites in the world.\n\nWe are looking for people with compassion, writing skills, accountability, WordPress knowledge, and code savviness. \n\n**Diversity:**\n\nWe want to build Automattic as an environment where people love their work and show respect and compassion to those with whom we interact.\n\nDiversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socio-economic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age.\n\nTo work on diversity means that we encourage these differences, and strive to improve the visibility of traditionally underrepresented groups. Read more about [our commitment to diversity and inclusion](https://automattic.com/diversity-and-inclusion/).\n\n**Benefits:**\n\n* Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.\n* Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!\n* We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.\n* Company-sponsored life insurance.\n* Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.\n* WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.\n* Paid two to three-month sabbatical encouraged every five years.\n* We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.\n* Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.\n\n# Responsibilities\n * Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge, technical support.\n* Helping clients and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation.\n* Solving tough problems with client sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.\n* Handling fast-paced situations and one-off projects involving complex dependencies, multiple partners, and tight deadlines.\n* Observing and relaying chances to make our platform, services, and overall offering more appealing.\n* Building and updating internal and client-facing documentation. \n\n# Requirements\n**Required skills:**\n\n* Excellent communication skills. We’re a distributed team, so frequent and clear written communication is vital.\n* Self-motivated work ethic. You should be a self-starter who loves taking initiative and seeing things through to completion.\n* Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of the VIP team and clients, often training others once you’ve become proficient. Flexibility is key.\n* Proficiency and eloquence in written English. Additional spoken or written languages can be beneficial.\n\n**Useful skills to have:**\n\n* Patience, grace, and a sense of humor!\n* Deep knowledge of WordPress and some of its plugins, themes, and WP-CLI.\n* A strong understanding of the Web; including familiarity with PHP, HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.\n* Experience working primarily in a customer-facing role, including support and training.\n* Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions.\n* Understanding of issues around scalability and performance.\n* Exposure to monitoring tools such as Kibana and New Relic.\n\n#Location\n🌏 Worldwide


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Wildix


Technical Support Specialist VOIP

verified
France

Technical Support Specialist VOIP


Wildix

France

technical support

voip

pbx

linux

technical support

voip

pbx

linux

This job post is archived and the position is probably filled. Please do not apply.
Wildix est une société internationale de plus de 10 ans. Nous avons conçu une solution de Communications Unifiées browser-based et des produits VoIP que nous installons en Europe et aux Etats-Unis. Nous sommes présents dans huit pays dans le monde (Italie, Allemagne, France, Royaume-Uni, Pays-Bas, Espagne, Ukraine, USA) et nous continuons à nous étendre.\n\nNous sommes une équipe soudée et en forte croissance, et dans cette perspective nous recherchons un System Engineer VoIP – Support Specialist per pour le marché Français et francophone.\n\nPour ce poste nous offrons :\n\nun salaire compétitif\nEnvironnement de travail international et dynamique\nMacBook\nPossibilité de travail en home office\nType d'emploi : Temps plein, CDI\n\nLangue:\n\nanglais (Requis)\nfrançais (Requis)\n\n# Responsibilities\n Principales responsabilités :\n\nSupport technique (téléphone, email, chat, ticketing)\nConseil sur l’usage des produits Wildix\nIdentifier, analyser et résoudre les problèmes techniques pour fournir une assistance dans les temps\nCollaborer avec les autres membres de l’équipe et avec le centre de R&D\nActivité de formation des partenaires\nÊtre disponible pour des courts déplacements et interventions \n\n# Requirements\nPré-requis :\n\n3+ ans d’expérience dans le monde de la VOIP et les Communications Unifiées\n3+ ans d’expérience dans l’analyse et la résolution des problèmes VoIP\nExcellente connaissance des protocoles VoIP\nBonne connaissance Réseau et protocoles\nBonne connaissance des systèmes de virtualisation (HyperV, VMWare, VirtualBox)\nBonne connaissance de Linux et Microsoft Windows Server\nCapacité à communiquer\nDynamisme et forte aptitude à faire du troubleshooting\nRapidité à apprendre et volonté de connaitres des nouveaux produits et technologies\nForte prédisposition à travailler en équipe\nAnglais technique lu, parlé et écrit\nPréférences :\n\nCertification dans l’environnement VoIP et/ou Réseau (ex: CCNA)\nConnaissance Asterisk, Kamailio, webRTC\n\n#Location\nFrance


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Role: Customer Success Associate\nCompany: Wisr\nLocation: Cleveland, OH or Remote\nMinimum Experience Level: 2 years\nSalary: $40,000\n\nWho We Are\nWisr was founded in 2016 to bridge the growing rift between college education and successful job placement. Since then, Wisr has grown to support the full student lifecycle at 50 higher education institutions across the US. Leveraging over thirty years of collective experience in higher education technology, the Wisr team built a tool that connects all of an institution's stakeholders to put each student at the center of a web of mentors, academic advisors, and personalized support.\nWe are seeking an experienced Customer Success Associate with a proven track record in developing deep customer relationships, driving product adoption, and identifying areas for upsell and expansion. \n\n\nPerks and Benefits \n• Competitive salary\n• Fully remote with home office, internet, and co-working stipends\n• 100% employee health insurance coverage; 25% dependent coverage\n• 12 weeks paid primary caregiver leave, 4 weeks paid secondary caregiver leave\n• Stock options\n• Flexible spending account (FSA)\n\n\n# Responsibilities\n What You’ll Do\n• Work with closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal\n• Manage the technical and project portions of onboarding new customers\n• Support customers and end users, in partnership with CSMs and our VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions\n• Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly\n• Create customer enablement materials such as articles, tutorial videos, webinars, and more\n• Act as a channel for customer feedback as they present their goals and needs to improve Wisr\n• Perform onsite or webinar-based training for customers, as needed\n• Work cross-functionally throughout the organization, communicating customers needs with engineering and product, ensuring support requests are resolved in a timely manner, and assisting Sales in setting up prospective customers for success\n• Be a strong advocate for your customers in higher education \n\n# Requirements\n\nWhat You’ll Bring to the Role:\n• 2+ years relevant work experience in customer-facing roles for SaaS or higher education administration\n• Strong and polished communication skills, including written and the ability to present trainings\n• Self-motivation, proactive team player with remote experience preferred\n• Technical apptitude with SaaS and office suite products\n• Ability to manage multiple tasks and projects\n• Bachelor’s Degree or higher \n\n#Salary\n$$40,000\n\n\n#Location\n🇺🇸 US-only


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Raisely


Customer Success Engineer

verified
🌏 Worldwide

Customer Success Engineer


Raisely

🌏 Worldwide

fundraising

charity

giving

customer support

fundraising

charity

giving

customer support

This job post is archived and the position is probably filled. Please do not apply.
We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed. \n\nThat means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations. \n\nYou will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.\n\nThis is a full-time, permanent role. \n\n**BENEFITS**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 **Salary** – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$75,000 a year (including super for Australian employees). \n\n📈 **Ownership** – We’re focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme.\n\n💻 **Technology** – We’ll get you an Apple laptop and screen when you start.\n\n✈️ **Retreats** – Every year we fly you somewhere pretty (generally in Australia) for our company retreats.\n\n🗺 **Annual Leave** – Everyone gets 4 weeks paid leave plus generous sick and compassionate leave.\n\n🌴 **Work remotely** – We’re a remote-first company, you should work wherever you’re happiest. We already have co-working spaces in Melbourne and Sydney if you want to join us there, or we can help cover one in your own town. \n\nYou’ve got this far!\n\n# Responsibilities\n **On a day-to-day basis you will:**\n* Provide technical support, debugging issues, making HTML/CSS edits and handling complex or custom uses of our products. \n\n* Advise customers on how Raisely meets their technical requirements, from data handling to integrations. \n\n* Working with our product engineers to make Raisely easier to use, and build on. \n\n* Communicate with customers over email, phone screencasts and video calls. \n\n* Welcome and train new customers, partnering with them to create successful fundraising campaigns and use their data well.\n\n* Be a vocal advocate for our customers, bringing their feedback right into our product direction. \n\n* Strategise and make data-driven decisions to make our products better, and our customers love them more – from our onboarding through to ongoing check-ins. \n\n* Own our support content, making it the go-to resource for our customers. \n*Improve anything*. Your job description doesn’t end with these bullet points. \n\n# Requirements\n**About you**\n* You’re deeply technical. You throw away the manual and figure things out for yourself. You know HTML, CSS, basic JavaScript or React and understand how computers talk. \n\n* You’re a go-getter, you thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently. \n\n* You’re a superb communicator – written and verbal. You’re fluent in English with an engaging, conversational and disarming tone. \n\n* You’re patient and resilient, motivated by helping people and comfortable dealing with new and challenging situations. \n\n* You’re not comfortable with the status quo. You’re not in this for a quick dollar, you think the world needs to be better and that technology will get us there.\n\n\n**To do this role well we do need the following**\n* A sound understanding of HTML, CSS and JavaScript to help customise people’s website. Juniors are welcome. \n\n* Ability to work at least 4 hours a day within Australian east-coast business hours. \n\n* Fluent written and spoken English. \n\n* Appropriate permission to work where you live (we can’t sponsor work visas). \n\n#Salary\n$$47,400\n\n\n#Location\n🌏 Worldwide


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SaleHoo.com


Customer Success


United States, Canada, Central or South America

Customer Success


SaleHoo.com

United States, Canada, Central or South America

ecommerce

customer support

non tech

ecommerce

customer support

non tech

This job post is archived and the position is probably filled. Please do not apply.
Doubledot Media is a New Zealand-based company creating online tools and training for people looking to start their own online businesses. We’re based in Christchurch, but the majority of our team work remotely from various places around the world.\n\nWe have a part-time (weekend hours) customer success position available to work with our SaleHoo customers.\n\n[SaleHoo.com](https://www.salehoo.com) is a carefully curated directory of over 8,000 wholesale and dropship suppliers. Our customers use our directory as a safer and easier way to find suppliers for goods to sell on eBay, Amazon or in their own eCommerce store.\n\nOur new customer support representative will play a vital role in answering customer queries, providing guidance (and sometimes a little common sense) and generally making sure our members receive all the help and care we can give them.\n\nWe're looking for someone with great (written) people skills, a fair amount of cleverness, the ability to Get Things Done, and a genuine desire to help the good people of the internet succeed.\n\n**Neat things about working with us:**\n* Work from home (or from our Christchurch office)\n* Relaxed, ego-free, family-friendly work culture\n* Need a few more reasons? [Read what current and former staff have to say](https://www.glassdoor.com/Reviews/Doubledot-Media-Reviews-E1029356.htm)\n\n**If you'd like to come work in our Christchurch office in Ferrymead, you also get:**\n* Weekly Friday BBQ (or sushiBQ, or ThaiBQ)\n* Novelty coffee mugs\n* An extremely comfortable chair\n* Tap dancing seagulls\n\n# Responsibilities\n * Responding to customer and pre-purchase emails about our SaleHoo.com products.\n* Moderating and answering questions on our members' forum.\n* Searching the internet for quality suppliers to add to our wholesale directory.\n* Contacting wholesalers to verify their authenticity, and to gather information for our directory.\n* Using our directory to create tailored lists of wholesalers for customers wanting to sell a particular kind of product.\n* Solving technical problems the customer might be having with their account.\n* Recording FAQs and other information as required.\n* Searching our database for customer information and updating records. \n\n# Requirements\n* Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers via email.\n* Common sense and the ability to "read between the lines" to understand what customers are concerned about.\n* Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You'll be clear, patient and pleasant.\n* Meticulous attention to detail. Your spelling and grammar should be top-notch.\n* Good time management skills. Since this can be a remote working position, you'll need to be organized, motivated, and (dare we say) a "self-starter".\n* Good internet research skills for digging up hard-to-find suppliers, and for sniffing around to make sure they're legit!\n* The ability to learn new software and systems. You'll be working with our customer support software and content management system, so it's good if you're a quick learner and not fazed by learning new tools.\n* A background in selling online, Shopify or experience in the wholesale industry is highly desirable.\n\n#Location\nUnited States, Canada, Central or South America


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We’re an Australian-based SaaS organisation and it’s getting a little tricky for us to look after our growing worldwide fanbase! \n\nSkedda is short for "scheduler" - an online booking and scheduling platform used by thousands of venues around the world. The platform is designed to streamline the management of 'spaces'. Skedda is suitable for venues with meeting rooms, coworking spaces, community facilities, classrooms, studios, sport courts or any other bookable type of ‘space’. \n\n**The opportunity:**\n\nWe’re looking for a friendly, helpful, tech-savvy person with inbound customer support / sales experience; ideally from a SaaS background.\n\nWhile the position is sales-focused, this role is for someone keen to become a product-expert and help our customers find the best solution to their space-management problems. Our approach is geared around educating customers and demonstrating the value our product can bring their venue.\n\nThe position is full-time and fully remote but does require that live in a timezone between UTC +7 - UTC +11 (Eg. Australia, Singapore etc.)\n\n**Your day-to-day will involve:**\n\n* Knowing the product from back-to-front \n* Performing product demonstrations for prospective customers\n* Communicating with prospective and current customers through our in-app tool\n* Managing customers leads to their success/conclusion\n* Developing and improving scalable inbound and outbound sales processes \n* Collating data and feedback to assist with product-development decisions \n* Improving the onboarding experience \n* Collaborating with the product founders/developers\n\n**Requirements include:**\n\n* Inbound/outbound sales / customer success experience\n* Tech-minded: able to easily understand technology in order to effectively communicate with our customer base, general interest in technology \n* Enjoy working in a high-volume sales environment, interacting with customers on calls, customer-facing experience in technology\n* High-level of English language proficiency (written and verbal) \n\n#Location\nUTC +7 - UTC +11 (AUSTRALIA, SINGAPORE ETC.)


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# How do you apply?\n\n This job post has been archived by the poster, which means they probably have enough applicants now. Please do not apply.
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Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience writing and maintaining documentation\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and[ apply here](https://apply.workable.com/skyverge/j/B6932CB2B7/). We're excited to meet you! Applications accepted through **March 13th.**\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*\n\n#Location\n🌏 Worldwide


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komoot


Customer Support Manager

verified
🇪🇺 EU-only

Customer Support Manager


komoot

🇪🇺 EU-only

english

german

tech support

outdoors

english

german

tech support

outdoors

This job post is archived and the position is probably filled. Please do not apply.
**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times—and, with more than 8.5 million users and 50,000 five-star reviews - komoot is on its way to become one of the most popular cycling and hiking apps out there.**\n\nHappiness and satisfaction of our users have always been central to our mission. To assist our users with questions, technical problems and to help them get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team. This is a fixed term contract role (6 months) with possibility to prolong.\n\n**Why you will love it**\n* You’ll work with outdoor fans and help them to have great experiences.\n* You’ll be the voice and the ear for our users and have a big impact on our community.\n* You’ll play a key role and have true impact in our international team of designers, copywriters, app, backend and product experts. \n* We let you work from wherever you want, be it a beach, the mountains, a co-working space of your choice, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3.\n* Every day your work will inspire people to discover more of the great outdoors.\n\n\n# Responsibilities\n **What you will do**\n* Support our users via email as well as answer their questions on all channels (tickets, forums, Twitter, Facebook, App Store reviews).\n* Understand what users want, organize their ideas and summarize the latest information for product development.\n* Work with developers and QA to find and solve critical bugs in the wild.\n \n\n# Requirements\n**You’ll be successful in this position if you**\n* Have outstanding communication skills in German & English (C1-2), any other languages are welcomed (Dutch, French, Italian or Spanish) .\n* Have 1+ years experience working in online or tech support and you love it. You know how to identify and report bugs and you are able to break down technically complex problems to simple explanations.\n* Are a tech savvy person that has used komoot previously. You learn quickly, understand how mobile apps work (terms like APK mean something to you) and you enjoy deep diving into technical issues and resolving them.\n* Are highly self-driven, responsible, well- organized and able to handle several tasks at the same time.\n* You are positive and curious about our users’ needs and keen to improve their experience.\n* Are available to work on weekends.\n* Have a passion for outdoor sports, apps and technology.\n\n\n#Location\n🇪🇺 EU-only


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komoot

 

Technical Customer Support Manager

🎈 verified
🇪🇺 EU-only

Technical Customer Support Manager  


komoot

🇪🇺 EU-only

english

german

tech support

outdoors

english

german

tech support

outdoors

This job post is archived and the position is probably filled. Please do not apply.
**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times—and, with more than 8.5 million users and 50,000 five-star reviews - komoot is on its way to become one of the most popular cycling and hiking apps out there.**\n\nHappiness and satisfaction of our users have always been central to our mission. To assist our users with questions, technical problems and to help them get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team. \n\n**Why you will love it**\n* You’ll work with outdoor fans and help them to have great experiences.\n* You’ll be the voice and the ear for our users and have a big impact on our community.\n* You’ll play a key role and have true impact in our international team of designers, copywriters, app, backend and product experts. \n* We let you work from wherever you want, be it a beach, the mountains, a co-working space of your choice, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3.\n* Every day your work will inspire people to discover more of the great outdoors.\n* You’ll join us for team gatherings 3 times a year in beautiful locations like Italy, Mallorca or the Bavarian Alps.\n\n\n# Responsibilities\n **What you will do**\n* Support our users via email as well as answer their questions on all channels (tickets, forums, Twitter, Facebook, App Store reviews).\n* Understand what users want, organize their ideas and summarize the latest information for product development.\n* Work with developers and QA to find and solve critical bugs in the wild.\n \n\n# Requirements\n**You’ll be successful in this position if you**\n* Have outstanding communication skills in German & English (C1-2), any other languages are welcomed (Dutch, French, Italian or Spanish) .\n* Have 1+ years experience working in online or tech support and you love it. You know how to identify and report bugs and you are able to break down technically complex problems to simple explanations.\n* Are a tech savvy person that has used komoot previously. You learn quickly, understand how mobile apps work (terms like APK mean something to you) and you enjoy deep diving into technical issues and resolving them.\n* Are highly self-driven, responsible, well- organized and able to handle several tasks at the same time.\n* You are positive and curious about our users’ needs and keen to improve their experience.\n* Are available to work on weekends.\n* Have a passion for outdoor sports, apps and technology.\n\n\n#Location\n🇪🇺 EU-only


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ofri.ch


Customer Support 60 80


🇪🇺 EU-only

Customer Support 60 80


ofri.ch

🇪🇺 EU-only

customer support

non tech

customer support

non tech

This job post is archived and the position is probably filled. Please do not apply.
We are www.ofri.ch, an independent Swiss craftsman portal. Consumers will find the best offer for their renovation project through Ofri. Craftsmen expand their customer base with us. We are looking for a German-speaking customer support employee on a part-time basis.\n\nWe offer a motivating and international working environment. We are a small team of 7 people, your work has a visible influence on the success of the company. Our processes are organised in such a way that we can work without any problems regardless of location. \n\nIf you value local flexibility, like to roll up your sleeves and are willing to take on responsibility, we offer the ideal environment.\n\n# Responsibilities\n - Always treat customers with a friendly and courteous manner\n- Communicate with customers through various channels (e-mail, telephone)\n- Advice and support users in how they can use our platform\n- Handling of complaints and feedback\n- Quality check of new craftsman registrations\n- Verification of documents such as diplomas, business liability insurance, etc.\n- Monitoring of user activities via various internal tools\n- Collect and analyze customer feedback for the product team \n\n# Requirements\n- Empathy - so that our customers feel understood\n- Your German is at a native speaker level - so that you can communicate even in difficult situations with our customers without mistakes\n- Attention to detail - so that new registrations and document verifications do not end in chaos\n- Good knowledge of English - our internal company language is English\n- Working independently - remote work requires a high degree of self-motivation and self-management\n- Proactive action - you not only see the problems, but also think of solutions\n- Analytical approach - so that you can find a way even with more complex problems\n\n#Location\n🇪🇺 EU-only


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ORCID


User Support Specialist

verified
🌏 Worldwide

User Support Specialist


ORCID

🌏 Worldwide

customer services

tech

software

nonprofit

customer services

tech

software

nonprofit

This job post is archived and the position is probably filled. Please do not apply.
THE ROLE\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive Researcher Services Team. The successful candidate will join our support team responding to user queries. On average the the team member will respond to ~500 tickets a week spending ~70% of their time on tickets. In addition to responding to tickets, the support specialist will help with other projects such as documentation, QA, ticket analytics, spam fighting or additional projects as needed. This position will report to the Researcher Services Lead and is part of the ORCID Technical Team. This position is full time (40 hour/week) and, like all positions at ORCID, is remote.\n\nWE PROVIDE\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop of your choice\n\nWHO WE ARE\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. We have a strong focus on user control and privacy. Launched in October 2012, there are now over 7,500,000 ORCID registrants, more than 1,100 organizational members, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 12 languages.\n\nORCID is a mission-driven not-for-profit organization grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our team is diverse, and based around the globe.\n\n\n# Responsibilities\n RESPONSIBILITIES\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify process improvements for the ticketing and user feedback workflows\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with other projects needed \n\n# Requirements\nREQUIREMENTS\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Chinese or French\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting and communicating actionable recommendations from feedback and data\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n* Able to work during US business hours (at least half the working day should be between 1400-2000 UTC) including making meetings at 1500 UTC\n\nNICE TO HAVE REQUIREMENTS\n\n* Additional language knowledge\n* 2 years of experience providing email-based technical support\n* Experience writing documentation\n* Experience helping with quality assurance\n* Statistical experience, especially with ticket data\n* Experience with HTML\n* Experience working remotely\n* Experience working for a startup or in the research community\n\n#Location\n🌏 Worldwide


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Monday.vc

 

Customer Success Manager


🌏 Worldwide

Customer Success Manager  


Monday.vc

🌏 Worldwide

customer success

bus dev

upselling

bus dev

customer success

bus dev

upselling

bus dev

This job post is archived and the position is probably filled. Please do not apply.
Monday.vc is looking for a Customer Success Manager to join our early-stage, fast-growing team. The role will report to the CEO and you will have autonomy/ownership in building a globally remote team from scratch. \n\nPerks:\n\n* Ability to the next big step in your career and make a serious impact on an early-stage team\n* Work remotely for a company with an intentional, healthy remote culture\n* Find yourself constantly thinking about more efficient ways to architect technology to scale services up that have a direct impact on a business\n* Competitive compensation package\n\n# Responsibilities\n * Responsible for owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products.\n* Lead strategic conversations for Executive Business reviews and support the commercial activity around renewal and expansion\n* Develop and deliver a success plan, advising customers on reaching business goals \n* Drive adoption and ongoing usage of our products and services\n* Maintain regular communication with customers, ensure perfect campaign executions, and provide regular performance reporting and platform support\n* Support junior members of the team and drive product demos as and when needed \n\n# Requirements\n* Have 3-5 years’ experience in customer success or highly client-facing roles\n* Excellent communication skills (verbal and written)\n* Experience creating and delivering presentations to customers and internal stakeholders\n* Have experience analyzing data, doing value analysis, forming and delivering recommendations\n* Team player with a high level of integrity and desire to assist your team and customers \n\n#Location\n🌏 Worldwide


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Prospect

 

Customer Success Manager


🌏 Worldwide

Customer Success Manager  


Prospect

🌏 Worldwide

customer success

sales

startup

saas

customer success

sales

startup

saas

This job post is archived and the position is probably filled. Please do not apply.
We’re a startup based out of Kitchener-Waterloo, Canada building a smart, curious, and driven team that’s passionate about making software that helps sales reps sell better.\n\nProspect is a lead generation platform that intelligently sources contact data right inside of your web browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.\n\n\n**MORE ABOUT US**\n\nWe are currently a team of 10 people -- you will be #11 🙂. \n\nWe are profitable and self-funded (no VCs or investors). We did this because we want to do what’s best for our team and customers.\n\nWe have sane working hours (~8 hours/day), don’t work weekends, and take ample time off.\n\n\n**WHAT YOU WILL WORK ON**\n\nYou will be working very closely with our CEO, Customer Support, and Sales to increase customer happiness and retention. \n\nThere is a lot that comes with the role and someone who is really good at juggling multiple things, building genuine relationships, and is a quick learner will thrive. \n\nHere is what a typical month will look like for you:\n\n* Renewals: Meet with sales managers to retain customers\n* Expansion: Figure out creative ways to expand usage into a customer’s organization\n* Churn Prevention: Monitor at-risk accounts and proactively prevent churn\n* Reactivation: Put in-place systems to reactivate inactive customers\n* Check-ins: Do regular check-ins with our top customers\n* QBRs: Make personalized success plans and strategies for customers\n* Onboardings: Onboard users in new and existing accounts\n\nWe want you to regularly take on new challenges so you can grow and take ownership in as many parts of the business as possible.\n\n\n**ABOUT YOU**\n\nYou enjoy helping customers. You care about what’s best for the customer and will go out of our way to craft a solution that serves the customer’s best interest.\n\nYou are organized and proactively stay on top of things. You realize that to perform best in this role, you will need to plan months in advance on how to expand and retain existing accounts.\n\nYou are able to turn chaos into order. Whether it’s our internal billing process or contract renewal process, you’re OK with working with a lack of process and seeing that as an opportunity to put processes in place.\n\nYou naturally create relationships. You realize that the best wins come through long-term relationships and work hard to build lasting relationships that extend beyond quarterly and annual reviews.\n\nYou are a self-learner and enjoy learning new things. Whether it is a new tool or sales methodology, you’re always looking to improve by learning new things and implementing them.\n\nYou enjoy working independently. You like taking ownership of problems and solving them regardless of how small or large they may be.\n\n\n**MUST HAVES**\n\n* 2+ years of Account Management or Customer Success experience\n* Deep understanding of SaaS business models and sales cycles\n* Excellent communication skills, both verbal and written\n* We don’t require a degree but you should have demonstrated the ability to learn new things quickly\n\n\n**BONUS NICE-TO-HAVES**\n\n* Past remote work experience \n* Worked at a tech startup or a small company before\n* Experience working with Salesforce, Mixpanel, and SQL\n\n**COMPENSATION AND PERKS**\n\n* Salary: $70,000 - $90,000/year Canadian Dollars\n* Work fully remotely, from our office in Kitchener-Waterloo, or a blend of both\n* Four weeks paid time off\n* Travel spending allowance (money to spend during your vacation)\n* Catered lunches every day and snacks at the office \n \n\n#Salary\n$$70,000 - $90,000/year Canadian Dollars\n\n\n#Location\n🌏 Worldwide


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Bonsai is a profitable, fully remote YC company that empowers 150,000+ freelancers around the world to run successful businesses. With a suite of proposal, contract, invoicing, time and task tracking, accounting, and collaboration products, we help the world's best creative, independent workers stay independent and focus on the work they love. \n\nOur business has grown rapidly, and we're looking for our first full time customer success hire to keep our users happy and successful with the product. You will be on the front lines actually working with customers via chat and email support, but also helping to build and manage the process, content, and team as we continue to grow. \n\nThis role is perfect for you if you've worked in customer success / support before in a remote team, and are looking to take your career to the next level \n\n\n\n# 🌴 Why this role?\n\n* Work on a product people love and rely on to run their independent businesses: Tens of thousands of the worlds best creative freelancers and teams rely on Bonsai each day to run their businesses and stay independent.\n* Shape the product in big ways, every day: The support team is key link between our customers and the product development team. The support team doubles as our UX research and product marketing / ops teams, helping us understand and serve our users better. Your voice carries lots of weight when we decide what to build next.\n* Join a unique company at an exciting time: We're a small, fully remote team serving a large, enthusiastic user base with the privilege of being profitable so that we can grow thoughtfully and take big swings.\n* Explore and develop new skills fast. Because we're small, we all take on many different roles that are new to us, whether that's writing, UX design, creating new processes. Your mind, abilities, and product sense will expand every day.\n\n\n# 🚀 What's the day to day like?\n\nLike any fast growing company, no two days are the same, but you can find yourself: \n* Answering customer questions via Intercom and email to help customers be happier and more successful with Bonsai\n* Improving our reply templates, support content, and all other customer facing materials\n* Managing our existing part time support team, including scheduling and general feedback\n* Synthesizing user feedback and requests into actionable insights for our product and development teams\n* Working with the product and development team on new feature releases\n\n\n# 👋 Who is a good fit?\n\nYou'd be a great fit for this role if you are \n* Excellent at written communication: you're a clear yet concise communicator in all forms of written communication (emails, chats, documentation), and bring the right mix of authoritative yet friendly and helpful\n* Very process-driven: do you hate doing the same things twice? Do you like to share your learnings and time saving tricks with others to make them more effective? The ideal candidate will own the entire support process to ensure users save the time getting the answers they need, and that our team can scale along with those users.\n* Have worked remotely before: we're a fully remote company (although we get together often!), and we've found the best candidates have worked in, learned from, and thrived in a remote environment before.\n\n\n**Please note that while you can work from anywhere in the world, for this role you'd need to be online from the morning to early afternoon Eastern Standard Time (~8am to ~4pm EST).** \n\n#Salary\n$$60,000\n\n\n#Location\n🌏 Worldwide


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IPinfo.io

 

Customer Support


🌏 Worldwide

Customer Support  


IPinfo.io

🌏 Worldwide

customer support

part time

non tech

customer support

part time

non tech

This job post is archived and the position is probably filled. Please do not apply.
IPinfo is an IP address information API and data provider. Our industry leading IP geolocation API handles over 20 billion API requests a month. We're bootstrapped, profitable, and growing. We have a small fully distributed team spread across the globe (including Seattle, Toronto, Melbourne, Prague, and Pune), and we’re working on lots of exciting things! \n\nWe're looking to hire a part-time contractor to help with customer support. 5 - 10 hours a week initially, with additional hours potentially available in the future.\n\nWe also need help with content writing (blog posts, SEO), lead generation (SDR), so if you have experience in these areas in additonal to customer support and would like to help out there that'd be a huge bonus.\n\n# Responsibilities\n Responding to customer support requests in helpscout. \n\n# Requirements\nPart time remote work experience is essential\n\nFluent in English, with great communication skills\n\nExperience with Helpscout or similar services a big bonus\n\nFamiliarity with IPinfo.io or APIs in general a big bonus \n\n#Salary\n$50000-75000\n\n\n#Location\n🌏 Worldwide


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Credit Repair Cloud

 

Customer Happiness Representative

verified
🌏 Worldwide

Customer Happiness Representative  


Credit Repair Cloud

🌏 Worldwide

tech support

phone support

customer support

non tech

tech support

phone support

customer support

non tech

This job post is archived and the position is probably filled. Please do not apply.
With almost 3,000 credit repair companies powered by Credit Repair Cloud, our customers have helped hundreds of thousands of consumers clean their credit, improved over 1,900,000 credit report items, and collected over $50,000,000 in revenue. Our mission to help entrepreneurs to start, run and grow profitable credit repair businesses began in early 2002 as a bootstrapped startup. Today we're a stable yet fast-growing (INC 5,000) company with over 50 team members around the globe and products that the industry loves.\n\n**Why What We Do Matters**\nAt Credit Repair Cloud, we create products that help Credit Heroes™ (entrepreneurs) to help their clients with their credit, to truly change lives, and make a great living in the process. We help them by creating the software, the systems, and the strategies, to grow multi-million dollar credit repair businesses from nothing.\n\n**Role**\nWe are looking for an assertive, friendly, highly organized Customer Support Rep.\nOur professional support team serves almost 3,000 companies on our platform (and growing) and is on the front lines of our organization. \n\nIn this role, you will help, encourage and support our customers via email, chat and phone. \n\n**Results** \n* Understand our industry and product \n* Resolve all customer issues, questions, or concerns in a timely manner\n* Work with your Sr. Agent to improve your numbers\n* Help support other team members as needed\n* Work together with the team to improve our processes \n* Maintain positive survey results for all customer interactions\n\n**Benefits**\n* Full-time position in a stable yet fast-growing, self-funded company (we make investments for the long term, as we don’t plan on selling our company. Ever.) \n* Freedom to work from anywhere. Though we do ask that you’ll be around for PST meetings, you will have flexibility with your schedule and of course your location. \n* 20 calendar days of paid time off a year, plus US holidays.\n* A highly supportive environment, an outstanding, smart and caring team and a real chance to learn and grow.\n* Work at a SaaS company whose mission is to change the lives of our customers, their clients, and our team. \n* Join a company early and have a voice in a future hundred million dollar company. \n* We hire for talent and drive, and it doesn’t matter what your gender, religion, race, or language are, who you date or who you spend your life or time with. What we care about is people who believe in our company’s mission to change lives, who help each other and the company grow and move forward. \n\n**Additional Info**\n* Start Date: 1-2 weeks from today\n* Credit Repair Cloud Homepage: https://www.creditrepaircloud.com/\n* Online Training / Webinar explaining what we do, why we do it & what we sell: https://w.creditrepaircloud.com/free-training\n* Customer Reviews: https://www.trustpilot.com/review/creditrepaircloud.com & https://tinyurl.com/CRC-Google-Reviews\n*** We strive to create an inclusive environment, empower employees and embrace diversity. We encourage every talented and qualified person to respond.\n**\n \n\n# Responsibilities\n * Provide customer support over email and possibly phone, with unparalleled attention to detail.\n* Be a positive and encouraging voice for our team, according to our Company Performance Culture Statement.\n* Resolve problems for human beings, not bots. Though we’re a tech company, we really emphasize the importance of making our users’ professional lives easier and treating one another with kindness. \n* Be a positive encouraging voice for non-technical customers who are starting a business and often feel overwhelmed.\n* Customer service can get complex. You'll grow into a role in which you will help create order, repeatable processes, and systems around customer support tasks, and even write an occasional knowledge base article when you feel inspired.\n* We're an agile, fast-growing company and this job description isn't meant to be a complete list of your qualifications or all of the things you'll do, but to give you an idea of your daily work here at Credit Repair Cloud. \n\n# Requirements\n* You are an accountable, punctual, responsible, mature professional that has the discipline and requires little supervision post-training period \n* You have strong interpersonal, written and oral communication skills.\n* You genuinely care about your work and about the team \n* You are self-motivated \n* You are an inquisitive person, you always want to learn new things \n* You have excellent verbal and written English skills \n* You want to improve processes and strive when you’re given the freedom to do so \n* You are always on top of things. Nothing slips through the cracks \n* The ability to work in a quiet environment for making calls and a strong internet connection is a must. \n\n#Salary\n$25000-31000\n\n\n#Location\n🌏 Worldwide


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Are you looking to work for a company that is at the forefront of endpoint security? Are you looking to be a trusted security advisor to some of the world’s largest organizations?\n\nTeramind is the leading insider threat prevention system. We serve many types of customers, from small companies to large government organizations.\n\nTeramind is growing quickly! In 2019 our sales team grew acquisition 177% year-over-year. In 2020, there is a ton of room for making a huge impact, growing professionally, and making money!\n\nAs a pre-sales engineer working remotely or from our Miami office, you’ll also have a strategic role in acquiring new customers and representing the Teramind brand.\n\n\n\n# Responsibilities\n - Identify opportunities, understand business problems, and translate them into technical solutions\n\n- Provide solution design and configurations best practices to customers. Articulate the advantage of our solution against the competition\n\n- Work independently and in concert with a team to coordinate and execute hands-on PoCs, solution demonstrations, and trade shows\n\n- Be the voice of the customer and own the process of helping us enhance its solution based on the customer's request.\n\n- Engage and convert a select pool of hi-quality prospects into paying Teramind customers\n\n- Become a Teramind platform, employee productivity and insider threat prevention expert so you can clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects\n\n- Analyze and track your strategy and success with data\n\n- Consistently blow your monthly and quarterly quotas out of the water \n\n# Requirements\n- 5+ years of related industry experience working in application / endpoint / network security\n\n- 2+ years technical sales support in a customer-facing role\n\n- Solid understanding of Public Cloud architecture, virtualization, and security\n\n- Good presentation, speaking and demonstration skills\n\n- Excellent work ethic\n\n- Independent and self-motivated\n\n**Preferred Additional Skills:**\n- BS in engineering, computer sciences or equivalent\n\n- Relevant industry certifications – eg. CISSP, CCSP, CCIE, Security+, CEH Hacking, Public Cloud certificate etc\n\n- Hands-on experience with Linux, Windows, Mac\n\n- Hands-on experience with Active Directory\n\n- Various scripting and programming languages experience (perl, php, python, Javascript, etc.)\n\n**You must be...**\n\n- Tenacious, yet professional\n\n- Hyper organized, thriving under pressure\n\n- A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment\n\n- Someone who flourishes when given responsibility and a sense of ownership \n\n#Salary\n$65,000 - 100,000 USD/year\n\n\n#Location\n🌏 Worldwide


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SafetyWing


Customer Success

verified
🌏 Worldwide

Customer Success


SafetyWing

🌏 Worldwide

customer service

customer success

sales

non-tech

customer service

customer success

sales

non-tech

This job post is archived and the position is probably filled. Please do not apply.
SafetyWing is a YC startup building the world’s first social safety net for digital nomads and remote workers. In early 2020, we’re publically launching our newest product which is global health insurance for remote teams called [Remote Health](http://www.safetywing.com/remote-health). Our first Customer Success will be the main strategist behind the happiness of our growing number of enterprise clients. They will also work closely with our Head of Business Development and Head of Product to drive sales and constantly improve our offering.\n\nWe're a very close and collaborative team of about 20, located across North America and Europe. We work remotely but have our official headquarters in San Francisco (where you’re welcome to come hang out) and meet up in person a few times per year (last times have been in SF, Norway, and Mexico).\n\nDepending on the candidate, this role can either be as a full-time member of our core team or as a part-time consultant to start. We’re open to candidates with ~2-6 years of experience and will adjust the responsibilities and title accordingly.\n\nSafetyWing went through Y Combinator (W18), has raised venture-funding and have been growing >20 % monthly since launch a year and a half ago. See more on www.safetywing.com.\n\n\n\n# Responsibilities\n * Being the primary contact for onboarding all new companies to our platform and constantly improving this process\n* Representing the voice of the customer to provide input into every core product, marketing and sales process. \n* Ensuring all our enterprise clients are happy and content as their main SafetyWing point of contact\n* Working with our Head of Customer Service to ensure end users have high-quality interactions with our customer service team \n* Providing insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base\n* Managing existing product partnerships / integrations\n* (Soon!) Scaling and managing a global team of other Customer Success Managers\n \n\n# Requirements\nWhat we’re looking for:\n\n* Relevant experience with startups and account management / sales / customer success ideally at a SaaS company\n* Proven track record of working in a customer facing role\n* Experience of working with Intercom or similar live chat platform useful but not essential\n* An exceptional communicator, both spoken and written in English\n* Very well organized\n* Motivated by building a global social safety net and working remotely\n* Honest, and acts with integrity\n\nWe like to work with people who:\n\n* Think for themselves instead of copying others\n* Are willing to try new things, even with the risk of failure\n* Are intellectually curious and open to new ideas\n* Are creative and bold in the face of any problems\n\n \n\n#Salary\n$We offer competitive salary and equity.\n\n\n#Location\n🌏 Worldwide


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Hopper


Travel Experience Agent

verified
California, Massachusetts, Oregon, and Canada-wide

Travel Experience Agent


Hopper

California, Massachusetts, Oregon, and Canada-wide

gds

sabre

apollo

amadeus

gds

sabre

apollo

amadeus

This job post is archived and the position is probably filled. Please do not apply.
Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty.\n\nAs a Travel Experience Agent, you love helping people. You have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We're looking for Hopper humans who love solving problems, are persistent, empathetic, kind and curious.\n\n# Responsibilities\n * Help customers via chat or email to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day). No scripts, human conversation only.\n* Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange and refund airline tickets\n* Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features\n* Constantly prioritize and re-prioritize a high volume of incoming travel requests for air and hotel bookings \n* Provide an exceptional level of customer support to all users who reach out\n* Experiment: we are an adventuresome bunch so expect that anything and everything can change! \n\n# Requirements\n* Live and have legal authorization to work in **California**, **Massachusetts**, **Oregon**, or anywhere in **Canada**\n* A minimum of 2 years in a user-facing or back of house airline industry role with material experience using global distribution systems -- either Sabre, Apollo or Amadeus\n* Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset\n* Excellent computer skills, a willingness and an eagerness to excel at technical systems\n* Possess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalism \n* Have previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location\n* Be prepared to work full-time hours on a schedule that includes evenings, weekends and holidays\n* Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things \n\n#Salary\n$35000 USD per year with 401k, full benefits and stock options\n\n\n#Location\nCalifornia, Massachusetts, Oregon, and Canada-wide


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Tab


Nomad Promote Us While Travelling

verified
🌏 Worldwide

Nomad Promote Us While Travelling


Tab

🌏 Worldwide

sales

customer support

non tech

digital nomad

sales

customer support

non tech

digital nomad

This job post is archived and the position is probably filled. Please do not apply.
Do you have plans to go (or are you already) travelling to one of the countries listed [here](http://business.tab.travel/index.html#countries)? We're looking for roaming travellers with good people skills to do some work on the road for us.\n\nWe help tourist businesses to accept card payments (think of all those ‘Cash Only’ signs), and we’re looking for people to help us get the word out. Our Nomads are travelling around the world, spreading the work about Tab as they go.\n\nYou'll need to be able to work around 20 hours a week, so you'll still have plenty of free time to explore while you're on the road. If you're going to Latin America you need to be able to speak Spanish to a high level.\n\nYour time will be spent talking to business managers and owners in person about Tab - and helping them to apply and start using their Tab account. We’ll give lots of training and advice on how to explain Tab, and you’ll develop your own style as you talk to more businesses. You’ll have the freedom to work out what works best for you in each place you visit.\n\nYou'll need to be confident talking to strangers, and able to work independently in lots of different environments – from party hostels to boutique hotels. Ideally, you'll already have experience of working or travelling in emerging destinations, and you'll be interested in how tourist businesses operate.\n\nYou’ll earn around $500/month, plus $100 for each business you visit that starts using Tab, with no cap. We expect most nomads to earn over $1,000/month, based on 20 hours/week. So you’ll have the opportunity to travel further and to do more as you go along!\n\nYou'll need to be travelling in Tab target countries for at least three months. If you haven't started your trip, you need to be starting before the end of January. If your trip starts later, just check back again nearer the time!\n\nThis is a unique role and you may have questions – so please submit an application, and you can include any questions on the application form.\n\n\n\n# Responsibilities\n Identifying prospective merchants for Tab \nContacting merchants and arranging to meet\nMeeting merchants and talking to them about Tab\nHelping merchants sign up and start using Tab \n\n# Requirements\n* You're planning on heading on your trip before the end of January - and you're planning on being in Tab target countries for at least three months.\n* You're happy to dedicate around 20 hours a week to this role while you're away.\n* You’re comfortable with technology and happy to use new apps and products.\n* You're (nearly) fluent in Spanish - written and spoken (if applying to go to LATAM).†\n* You're empathetic and good at helping people when they don't understand something.\n* You have experience in sales or are interested in sales.\n* You're good at working autonomously.\n† You just need to be confident talking to people both in person and on the phone. \n\n#Salary\n$12,000\n\n\n#Location\n🌏 Worldwide


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Baremetrics

 

Customer Advocate

verified
🌏 Worldwide

Customer Advocate  


Baremetrics

🌏 Worldwide

success

technical support

saas

business

success

technical support

saas

business

This job post is archived and the position is probably filled. Please do not apply.
We're hiring a Customer Advocate to join our support team. Your job will not only be to handle incoming technical support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses.\n\nBaremetrics provides analytics and tools that, for many business owners, can be overwhelming if they haven't had to interact with these metrics before, so your job will be to help them both understand and use the tools better, while answering questions along the way.\n\n**Some things you'll be responsible for**\n* Email, live chat and social support\n* Proactive outreach to existing customers\n* Synthesizing customer problems into bug tickets for the engineers\n* Building out our help docs\n * Creating how-to's and tutorials for using our product\n* Gaining insights into how businesses on Baremetrics use (and want to use) our service\n\n**Requirements**\n* Love interacting with people\n* Enjoy writing and are able to do it in a clear and concise manner\n* Enjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics work\n* Empathize with users and can see through their questions to quickly grasp the issues they’re facing\n* Enjoy solving open-ended problems\n* Love constantly learning and re-learning a changing technical product\n* Familiarity with SaaS metrics and small business in general\n\n**Benefits**\n* Work from anywhere (we're 100% remote)\n* Minimum vacation policy\n* Competitive salary\n* Bonus structure\n* Flexible work hours\n* Full health, vision & dental insurance for you and your family\n* Annual company meetups\n* Kindle Paperwhite + Unlimited Books\n* Monthly "remote stipend" that you can use for anything \n\n#Salary\n$$50,000\n\n\n#Location\n🌏 Worldwide


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We’re an Australian-based SaaS organisation and it’s getting a little tricky for us to look after our growing worldwide fanbase! \n\nSkedda is an online booking and scheduling platform used by thousands of venues around the world. The platform is designed to streamline the management of 'spaces'. Skedda is suitable for venues with meeting rooms, coworking spaces, community facilities, classrooms, studios, sport courts or any other bookable type of ‘space’. \n\n**The opportunity:**\n\nWe’re looking for a friendly, helpful, tech-savvy person with inbound customer support / sales experience; ideally from a SaaS background.\n\nWhile the position is sales-focused, this role is for someone keen to become a product-expert and help our customers find the best solution to their space-management problems. Our approach is geared around educating customers and demonstrating the value our product can bring their venue.\n\nThe position is full-time and fully remote but does require that live in a European timezone between UTC +0 - UTC +3\n\n**Your day-to-day will involve:**\n\n* Knowing the product from back-to-front \n* Performing product demonstrations for prospective customers\n* Communicating with prospective and current customers through our in-app tool\n* Managing customers leads to their success/conclusion\n* Developing and improving scalable inbound and outbound sales processes \n* Collating data and feedback to assist with product-development decisions \n* Improving the onboarding experience \n* Collaborating with the product founders/developers\n\n**Requirements include:**\n\n* Inbound/outbound sales / customer success experience\n* Tech-minded: able to easily understand technology in order to effectively communicate with our customer base, general interest in technology \n* Enjoy working in a high-volume sales environment, interacting with customers on calls, customer-facing experience in technology\n* High-level of English language proficiency (written and verbal) \n\n#Location\n🇪🇺 EU-only


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Teramind


Senior Technical Support Engineer

verified
🌏 Worldwide

Senior Technical Support Engineer


Teramind

🌏 Worldwide

linux

vmware

teramind

windows

linux

vmware

teramind

windows

This job post is archived and the position is probably filled. Please do not apply.
Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.\n\nRequired skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.\n\nThis is a full-time, remote position.\n\n# Responsibilities\n * Address customer issues\n* Work with engineers to resolve issues beyond your scope\n* Improve internal documentation\n* Write scripts to do log analysis \n\n# Requirements\n* Excellent knowledge of Linux and Windows\n* Knowledge of a scripting language such as powershell, perl, python, …\n* Knowledge of basic SQL statements\n* Experience with firewalls\n* Experience with anti-virus / anti-malware software\n* Strong written and oral communication skills\n* Strong technical troubleshooting and problem-solving skills \n\n#Salary\n$Starting at $52,000 annually\n\n\n#Location\n🌏 Worldwide


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GoDigitalChina

 

Customer Success Representative

verified
Europe, Asian, Oceania, Middle East

Customer Success Representative  


GoDigitalChina

Europe, Asian, Oceania, Middle East

customer success

inbound sales

sales

customer support

customer success

inbound sales

sales

customer support

This job post is archived and the position is probably filled. Please do not apply.
GoDigitalChina is seeking an excellent and experienced customer success representative to help propel our growth.\n\nIf you are an experienced SaaS customer success rep or an account executive who does not disappear once the sale is closed, then you might be the person we are looking for.\n\nIf you recognize the challenges being tackled by companies outside of China doing business in China or reaching Chinese customers in an increasingly complex and tricky digital landscape, then you are probably searching for the solutions we are working on.\n\nIf you have talked with salespeople and marketers frustrated by the lack of transparency and understandable ways of doing digital marketing in China, then you will know what we are trying to solve.\n\nHere at GoDigitalChina, we are a team of 6 full-time people, with plans of doubling over the next half year as we have closed our seed funding round.\n\nFocused on enriching peoples’ lives by connecting the world, we make doing business in China easy for everyone by developing and delivering cloud software and consultancy services. \n\nWe are a fast-growing startup doing business towards China, the largest market in the world, with an international team made up of smart and hard-working people. This is the place where you’ll get the responsibilities and freedom to do your best work, and make an impact, from where you need to be.\n\nGoDigitalChina (GDC) is a distributed company headquartered in Norway, founded in 2015, with team members in China and open for remote work in Europe, Middle East, Oceania and Asia time zones. \n\nAt the beginning of 2019, we launched AdChina.io to make it easy for everyone to advertise in China. Through GoDigitalChina.com, we offer consultancy services for international companies entering or growing their China business.\n\nTo learn a bit more about us and how we work, here are our company rules:\n1. Do the right thing.\n2. Be honest.\n3. Keep promises.\n4. Mistakes are allowed.\n5. Talk is cheap, everyone should deliver.\n6. Be understanding and patient.\n7. Show gratitude.\n8. Use your brain.\n9. Be positive.\n10. Avoid complaining.\n\nWe get together twice a year in person for all-hands meetings and team building. \n\nYou will be expected to be available online using instant messaging software (We use Slack and WeChat) during your work, of which at least 4 hours daily should be overlapping with the team. \n\nYou'll be attending weekly all-hands team meetings on Mondays, and outside of that we keep in regular touch via Slack, WeChat and video hangouts as needed throughout the week.\n\nPs. Most of us who work in GoDigitalChina today have a special connection or interest in China, and we would love to hear what makes you want to work at a company whose aim is to bridge the gap between the world and China.\n\nBenefits:\n* Work from anywhere, as long as you can overlap with the team by 4 hours. (Easiest done from Europe or Asia)\n* Growth & competitive salary\n* 2x Annual retreats\n* Full-time (40 hours per week) remote job with a contract. This is NOT a freelance / part-time position you can do in tandem with other professional endeavors.\n* For employees in Norway, we are able to offer full-time employment.\n* Compensated time off based on your location\n\n# Responsibilities\n What you will do:\n\nAt GoDigitalChina as a customer success representative, you will have an exciting opportunity to help drive the growth and shape the future of digital marketing in China. \nYour responsibilities will include onboarding of new customers, support, account management, educating customers and more. \nThe ideal candidate will possess both account management and digital marketing background, enabling them to drive engagement at the CXO level as well as with marketing teams. \nYou should be a self-starter who is ready to develop and execute plans and deliver results. Team members look to customer success for input on key decisions, so your role will be crucial to our success.\n\nOur focus is on growing through inbound leads, however, if time permits, you will be expected to do outbound contact with potential clients.\n\nTasks:\n* Develop and execute against a comprehensive account/territory plan. \n* Onboard new customers and educate the end-user of our platform\n* Create & articulate compelling value propositions around GoDigitalChina’s services \n* Create & maintain an opportunity pipeline and drive consistent account-specific activities \n* Develop long-term strategic relationships with key accounts \n* Drive retention and growth among our most valuable customers\n* Ensure customer satisfaction \n* Support your assigned Accounts on their strategic content and service issues. \n* Provide insights to customers to ensure that they get the most out of the AdChina.io platform\n* Represent the voice of the customer to inform our sales process and product roadmap\n* This is not an exhaustive list of what you’ll be working on. It is an opening scope, and you should be prepared to take on other challenges and tasks as well because we are a startup in rapid growth. \n\n# Requirements\n\nWhom we’re looking for:\nExperience:\n* 2+ years customer success or account management experience in a SaaS, software or consulting company.\n* Proven track record of working in a customer-facing role, responsible for closing or growing revenue in accounts.\n* Proven track record of delivering the solution value to customers (As a team member or leader)\n* Experience of working with HubSpot, Trello, Slack or similar platforms is good to have.\n* Have, or be willing to learn, basic technical knowledge on digital marketing in China such as Channels, best-practices, differences from west to confidently discuss these with clients.\n\nSkills and Qualifications:\nMust have:\n* Experience working with, and managing, stakeholders and customers\n* Excellent communication and interpersonal skills\n* Flexible approach, able to operate effectively with uncertainty and change\n* Organized and detail-oriented, with the ability to work independently\n* Language skills: English at full professional proficiency, both written & spoken, additional languages at full professional proficiency is a plus\n\nGood to have:\n* Higher relevant education preferred but not essential\n* China ability, understanding of China’s digital ecosystem, experience with digital advertising in China\n* Extensive customer network throughout your current location\n* Empathetic, positive attitude with a desire to help our customers reach their goals\n* You are organized and detail-oriented and have the ability to work independently\n* You are a proactive problem solver by nature and have a positive mindset\n* Driven, self-motivated, enthusiastic and with a “can-do” attitude\n* Clear communication skills, as we are a multi-location/remote company \n\n#Salary\n$$60,000\n\n\n#Location\nEurope, Asian, Oceania, Middle East


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This job post is archived and the position is probably filled. Please do not apply.
Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and apply via the link below. We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*\n\n#Location\n🌏 Worldwide


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This job post is archived and the position is probably filled. Please do not apply.
**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times — and with more than 8 million users and 50,000 five-star reviews, komoot is on its way to becoming one of the world’s most popular cycling and hiking apps. Behind the app screen is a passionate remote team working from 12 countries — that’s over 50 people with a shared mission to help our users experience real-life adventures, on foot or by bike. ** \n\n**About the role**\n\nNothing matters to us more than our customers and we’re committed to providing them with an exceptional experience whenever they’re interacting with komoot. Which is where you come in.\n\nJoin our remote team and take over responsibility for building a customer support super-squad. Improve and implement processes that ensure komoot users always feel heard and appreciated, and lead our team of customer support managers to help take komoot to the next level.\nThis is a remote role and can be done from any location within UTC-1 to UTC+3 timezone.\n\n**Why you will love it**\n* You’ll work with/on a product that encourages people to enjoy the great outdoors and live the best possible life they can every day. \n* You will take ownership of your role from the very beginning and play a key role in our customer support process and customer support team development.\n* You’ll work in a fast-paced environment with colleagues who are experts in their field, love what they do, and enjoy spending their free time outside cycling, hiking and exploring more of the great outdoors. \n* We let you work from wherever you want, be it a beach, the mountains, your house or anywhere else that lies in any time zone located between UTC-1 and UTC+3.\n* You’ll travel together with our team to amazing outdoor places several times a year to exchange ideas, learnings and go for hikes and rides.\n\n\n\n# Responsibilities\n **What you will do**\n* Develop a world-class customer service experience for our users.\n* Enhance overall customer support efficiency and performance by improving the squad’s processes. You’ll identify bottlenecks in the current process and spot opportunities for technical and functional improvements and automation, and then you will turn them into effective solutions.\n* Lead a remote team of 3 customer support managers (soon to be more as the team is growing!). Oversee day to day operations, coordinate team efforts to ensure knowledge sharing and effective communication, and help to create an inspiring team environment. \n* Monitor and analyze performance. Develop customer service procedures and standards, set clear team goals and deploy strategies to achieve them.\n* Improve customer service experience for our users, create engaged customers and facilitate organic growth.\n* Work with developers and QA to find and solve critical bugs in the wild.\n \n\n# Requirements\n**You will be successful in this position if you**\n* Are highly self-driven, responsible and keen to improve. You love learning and finding solutions.\n* Have proven experience working in high quality and efficient customer service (5+ years).\n* Have proven experience with leading teams (previous experience with managing and hiring for remote teams preferred).\n* Possess great leadership, decision making, and people skills. You are a charismatic and hands-on leader who motivates and guides the team to achieve great results.\n* Have in-depth knowledge of performance metrics, SLAs and improving support processes.\n* Are organized, data-driven and technically savvy — you are the go-to person when your friends have a “computer issue”. \n* Have experience in using and optimizing Zendesk.\n* You speak excellent English, excellent German language skills are a big plus.\n\n\n#Location\nAny location within UTC-1 to UTC+3 timezone


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IVPN

 

Customer Support Engineer

🎈 verified
🇪🇺 EU-only

Customer Support Engineer  


IVPN

🇪🇺 EU-only

troubleshooting

support

engineer

customer support

troubleshooting

support

engineer

customer support

This job post is archived and the position is probably filled. Please do not apply.
**Please note: This position is fully remote and you will be expected to work an 8 hour shift from 15:00 to 23:00 (GMT+3). The ideal candidate should be located in East or West Europe.**\n\nIVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. \n\nWe would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries.\n\nYou will report directly to the head of customer support.\n\n# Responsibilities\n * Helping customers understand their threat model to help them determine what products best suit their needs.\n* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat.\n* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us. \n\n# Requirements\n* Min 2 years of technical support\n* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued. \n* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management.\n* Self-starter, able to work independently\n* Fluent English, both verbal and written\n* Ability to understand and write on technical topics related to computer networks and security\n* Knowledge of security concepts, VPN, encryption, firewalls etc\n* Desire to gain expertise in network security\n\n#Location\n🇪🇺 EU-only


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bant.io / Zopto


Account Manager


🌏 Worldwide

Account Manager


bant.io / Zopto

🌏 Worldwide

customer support

customer success

exec

customer support

customer success

exec

This job post is archived and the position is probably filled. Please do not apply.
This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must. We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.\n\nWe offer a fixed salary + commission on performance.\n\n# Responsibilities\n - Serve as the lead point of contact for all customer account management matters\n\n- Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis\n\n- Where possible, develop new business from existing clients\n\n- Build and maintain strong, long-lasting client relationships\n\n- Strategize with the internal team on potential areas of campaign improvement and present that to the customer \n\n# Requirements\n- Ideally with a background in Customer Service or to be customer oriented\n\n- Ability to maintain sharp attention to detail\n\n- Excellent listening, negotiation and presentation abilities\n\n- Strong verbal and written communication skills\n\n#Location\n🌏 Worldwide


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Tawkify


Matchmaker

🎈 verified
United States, Canada

Matchmaker


Tawkify

United States, Canada

admin

customer success

project management

admin

customer success

project management

This job post is archived and the position is probably filled. Please do not apply.
**Make a Living Out of Finding Love!**\n\n\n\n\n\n**Why join the Tawkify team?**\n\n\n\nWe've discovered a lot of people have the talent for matchmaking. Our matchmakers come from diverse backgrounds – lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We've built our matchmakers a platform that makes their hobby of matchmaking a viable career. \n\n\n\n\n\n**What makes a great matchmaker?**\n\n\n\nWe’ve found the most effective matchmakers share the following qualities:\n\n\n\n* Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable. \n\n* Empathy. You have charisma. You’re a great listener. You have no trouble connecting with people. You build trust and rapport instantly. \n\n* Passion. Our matchmakers are more invested in their clients’ relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you’re doing. \n\n* Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.\n\n\n\n\n\n**How do I become a matchmaker?**\n\n\n\nWe set you up on the platform. We connect you with clients. It's your job to find them love. \n\n\n\n\n\n**Perks:**\n\n\n\n* Be your own boss \n\n* Create your own hours and work remotely \n\n* Make a positive impact \n\n* Competitive earning potential\n\n\n\n\n\n# Responsibilities\n You’ll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our “VIP” approach to compatibility: Values, Individual lifestyle and Personal preferences. \n\n\n\nAll matches take place via curated blind dates that you’ll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match. \n\n# Requirements\n* Strong communication skills & persistent follow-up \n\n* Ability to execute on a timeline with minimal micro-management \n\n* Networking & Recruiting: Online and real-world networking, multi-channel outreach \n\n* Multi-tasking: Administrative, Organizational, Creative Skills \n\n* Ability to manage expectations of diverse personalities \n\n* Self-motivated, self-starters only \n\n* Must be eligible to work in the United States\n\n#Location\nUnited States, Canada


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## The short version ⏳\n\n**Mission:** Bring joy to teachers and students using Aula every day by building Community & Support at Aula from scratch.\n\n**Why:** Aula is only successful when our platform creates an engaging digital experience. To get there, we need a deep understanding of our partners that the product alone can't provide.\n\n**Who:** Humble, excellent communicator and builder-mentality. Displays interest in digital products, with ideally 1+ years of experience making users happy.\n\n**How:** You'll have the freedom to define what community & support is at Aula. Inform product decisions, ease user headaches, educate students and teachers on how to best use Aula.\n\n# Responsibilities\n Here’s a snapshot of what you’ll be working on:\n\n* Raise awareness around technical issues on the platform, prioritise bugs appropriately, and learn from what users are struggling with to make their experiences more engaging.\n* You are the voice of reason within Aula, working closely with Learning Intelligence team to give insight to the product team about current frustrations and recurring technical issues.\n* Author materials that will educate our users about features and how they can get more out of Aula. [Aula help](http://aula.help) is what we have now, but we'd really love it if you could reinvent support at Aula and take this to the next level!\n* Communicate directly with our teachers and students. Answer questions, collect feedback, provide guidance.\n* Help teachers and students have an enjoyable and productive experience on Aula while making sure their feedback shapes product decisions. \n\n# Requirements\n### We’d love to hear from you if… 🔍\n\nYou are the kind of person who\n\n- Is patient, warm, and organised in your thoughts and delivery. Empathy is key.\n- Thrives in caring and direct feedback environments, putting the product first.\n- Is not necessarily an engineer, but is definitely interested in how digital products work.\n- Is the go-to tech guru in your family. You help your parents understand that the cloud is not actually a cloud.\n- Loves digging in and understanding why/how something works. Or doesn't.\n- Thrives in uncertainty and is searching for the chance to shape your own role and career.\n- Is excited about the prospects of eventually managing a team.\n- Is eager to explore the world of remote working.\n- Considers yourself transparent, reliable and considerate.\n- Appreciates the value of diverse and inclusive teams.\n- Wants to join a 50-person startup journey with all the ups and downs.\n\nYou’ve done some of these things\n\n- Worked closely with product or customer-facing teams, and have seen product success at a user-focused company.\n- Not necessarily an engineer, but have a really good understanding and flair for where an issue can come from, how to replicate it, and what could have caused it.\n- Strong written skills, where you'd be confident in sending messages and creating product guidelines. You love getting creative in your style!\n- Excellent communication skills, where you'd be comfortable interacting with users 20 times a day.\n*  **Bonus:** Some practical digital skills such as making small tutorial videos, finding the best tools to track issues and creating a ticket system.\n\n#Location\n🌏 Worldwide


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Filestage GmbH


Customer Support Specialist with German


🌏 Worldwide

Customer Support Specialist with German


Filestage GmbH

🌏 Worldwide

saas

customer support

full time

non tech

saas

customer support

full time

non tech

This job post is archived and the position is probably filled. Please do not apply.
# About Us\nAt Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work.\n\nOver 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n# Responsibilities\n # Your mission\n✔ **You love helping others.** You are the person that your friends go to when they need assistance! You’re good at following through and checking up during the process.\n\n✔ **Talking to people is second nature.** You will support our clients over chat, email and phone. You will also create quick tutorial videos (using Loom or VidYard) walking through any questions that may arise.\n\n✔ **You are curious.** When something breaks, you want to know how to break it again and then how to fix it. You enjoy the research that embodies customer support. You get to the root cause of an issue and then find solutions.\n\n✔ **You are hungry for more.** You desire to be the best version of yourself. You are constantly looking for ways to improve and become better at your job. \n\n# Requirements\n# You’re good at\n✔ **You’re passionate about customer service.** You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.\n\n✔ **You remain calm under pressure.** Software can be tough and tickets can pile up! But that doesn’t phase you. You know that being patient and doing a job to the best of your abilities is the ultimate solution.\n\n✔ **You take pride in your work and enjoy taking ownership.** You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.\n\n✔ **You enjoy writing.** You love writing down solutions and answers to questions (sometimes even before they arise!). You are exceptional at writing answers to customers and excellent at writing articles for the knowledge base!\n\n✔ **You are a team player.** You understand that we can only be as successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun\n\n✔ **You are a native German speaker (C2) and your English is on point (C1).** Our international customers base needs support and love! Speaking French is a plus (but it’s not a requirement)!\n\n# This is what you get\n✔ **You have the freedom to work wherever you want.** You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world.\n\n✔ **Your opinion matters and your work is valued.** You have a say in our goals and objectives. In this company, you have the chance to make a real difference.\n\n✔ **You have a steep​ ​learning​ ​curve​, **but this is okay because you enjoy a challenge that we collaborative tackle together.\n\n✔ **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings, and we move fast.\n\n✔ **You work with top-notch technologies and lean processes.** We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.\n\n#Location\n🌏 Worldwide


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SkyVerge


Customer Support Specialist

verified
🌏 Worldwide

Customer Support Specialist


SkyVerge

🌏 Worldwide

html

css

javascript

customer support

html

css

javascript

customer support

This job post is archived and the position is probably filled. Please do not apply.
Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*\n\n#Location\n🌏 Worldwide


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komoot


Customer Support Manager

verified

Customer Support Manager


komoot


outdoors

customer support

english teacher

exec

outdoors

customer support

english teacher

exec

This job post is archived and the position is probably filled. Please do not apply.
Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 50.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.\n\n**What will you do**\n* Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores)\n* Understand what users want, organize their ideas and summarize the latest information for product development\n* Work with developers and QA to find and solve critical bugs in the wild\n\n**Why you will love it**\n* You’ll work with outdoor fans and help them to have great experiences\n* You’ll be the voice and the ear for our users and have a big impact on our community\n* You’ll play a key role in our international team of designers, copywriters, app, backend and product experts\n* We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3\n* Every day, your work will inspire people to discover more of the great outdoors\n* You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year\n\n**You’ll be successful in this position if you**\n* Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.\n* Are highly self-driven, responsible and keen to improve\n* Have 1+ years experience working in online or tech support and you love it\n* Are a tech savvy person that loves to learn quickly\n* Are able to break down complex problems to simple explanations\n* Are curious about the needs of users\n* Have a passion for Outdoor Sports, Apps and Technology\n* Are well-organized and able to handle several tasks at the same time\n\n**Sound like you?**\nThen send us the following\n\n* Your CV\n* Why you’re interested in working at komoot\n* Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website\n* Bonus points for: Doing something creative with komoot (We love people who go the extra mile)\n\n


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Jetblack


Virtual Customer Experience Agent

Virtual Customer Experience Agent


Jetblack


customer support

member services

customer facing

agent

customer support

member services

customer facing

agent

This job post is archived and the position is probably filled. Please do not apply.
**You must be based in Utah and be driving distance to Draper, Utah for 2 weeks of in-person training**\n\nEveryday will be different! You will provide value to our members by saving them time and money throughout a variety of different life events. You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter. Most important is to create a world class member experience that can only be found on Jetblack! \n\nThree important things to consider: \n1. Do you have your own laptop and high speed internet? \n2. Are you located in Utah and able to drive to Draper daily for 2 weeks of training? \n3. 32 hours per week (additional shifts may become available based on member demand but are not guaranteed)\n4. We are recruiting for 8-hour shifts between 5 am - 9 pm MT. Applicants with flexibility/interest in working all shifts, including evening, will be prioritized\n\n# Responsibilities\n Deliver 100% member satisfaction\n‘Wow’ every member acting as the voice of our ‘bot’ with personalized recommendations, curated products, and high-touch service via primarily text communications\nDemonstrate and build our brand as a celebrated, best-in-class member service organization\nRespond promptly and accurately to member inquiries and requests\nTroubleshoot any member facing issue related to product or processes and provide feedback to the internal teams who can help fix it\nYou will communicate virtually and use tools to do your job from email, agent portal, and Slack\nExecute procurement activities across all categories, including source identification and order placement\nInteract with vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance\nCollaborate with our Logistics team to strive for perfection in order execution and on-time fulfillment\nWork with other functions and our product team to encode your knowledge about each customer, their needs, and the work you are doing to ‘teach’ our machines to be more efficient for automation and quality assurance\nExtract sentiments and preferences from customer conversations and requests\nEnrich product data with relevant tags\nReport to a Team Lead who is responsible for the performance, coaching, and engagement of their team. \n\n# Requirements\nBachelor's Degree or equivalent is preferred\nExperience working in a customer service role, or customer facing role is preferred\nComfort with learning and adapting to new technology\nComfort with working from a secure home office and being managed by a Virtual Team Leader\nExcellent written and verbal communication skills, fluent in English\nPassion for customer service\nResourcefulness and the ability to operate independently with minimal oversight\nExcellent organizational skills, attention to detail, and accuracy\nResilient; ability to quickly bounce back from setbacks with positivity and focus on the end goal\nA high speed internet connection provided at your own expense is required. Minimum internet speed requirement is 15 Mbps.\nYou are required to have access to your own laptop.\nEmployment eligibility to work with Jetblack in the U.S. is required as the company will not pursue visa sponsorship for these positions \n\n#Salary\n$$15/hr starting wage, access to Jet's medical, dental, and vision plans at 90 days of continuous full time employment, accrued PTO at 90 days of continuous full time employment\n


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Airtable


Customer Support Advocate

verified

Customer Support Advocate


Airtable


customer advocate

product support

saas

product manager

customer advocate

product support

saas

product manager

This job post is archived and the position is probably filled. Please do not apply.
Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. \n\nWe're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!\n\nOur customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.\n\n# Responsibilities\n **What you’ll do**\n\n* Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable\n* Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.\n* Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.\n* Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.\n* Anticipate customer needs and problems before they surface; develop deep customer intuition.\n\n**Why's this job awesome? Because you'll:**\n\n* Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters\n* Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events\n* Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)\n* Work within a remote-friendly culture with an incredible team \n\n# Requirements\n**Who you are**\n\n* Problem solving excites you!\n* Written communication is your forté; you can distill complicated topics into something clear and succinct\n* You approach every situation with high empathy\n* You believe support can transform user experience\n* You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you\n* You're willing to travel to San Francisco twice per year\n* You have 1+ years of professional experience, ideally in a fast-paced environment\n* You have experience setting up and using Airtable (personally or professionally)\n* Bonus points if\n* You have experience working for a high-growth startup\n* You have a background in education\n* You’ve worked in a customer-facing role before\n* You have a consulting background or professional project management experience\n\n**What we offer**\n\n* Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.\n* Learning & Development: we offer a $2,000 per year stipend for your personal career development\n* Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.\n* Generous PTO, sick leave, and parental leave\n\n**About Airtable**\n\nAirtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.\n\nWe’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.\n\nAirtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\n\nLearn more about the product and signup at http://airtable.com


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Skedda


Saas Customer Support

Saas Customer Support


Skedda


saas

customer support

non tech

saas

customer support

non tech

This job post is archived and the position is probably filled. Please do not apply.
***We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.***\n\nWe’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.\n\nYour role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.\n\nWe're a small team, so you'll have a big impact on the product!\n\n**Your day-to-day will involve: **\n* Answering questions from prospective and existing customers through the in-app communicator\n* Helping customers find solutions to their unique scenarios\n* Conducting scheduled product demos online or via phone calls\n* Collect and report feedback for driving product-development decisions \n\n**For this role we need you to: **\n* Be motivated to help people with their questions\n* Have a friendly, engaging and relaxed style\n* Demonstrate outstanding written communication in English\n* Be generally interested in SaaS products\n\n**Specifics: **\n\nWe're looking for someone to join our team on a **full-time** basis, however we'll start things on a part-time basis as we get to know each other.\n\nThe initial phase will be a flexible arrangement of 20hrs per week with a minimum of 3hrs per day for a few months.\n\nThings will move to a full-time role if it’s a good fit on both sides. \n\n# Requirements\nThe position is completely remote but does require that you live in a timezone between: \n***UTC-07:00 (West Coast USA / Canada) - UTC-10:00 (Hawaii)***\n\n**The role requires availability for 18:00 UTC - 02:00 UTC**\n* West Coast USA / Canada (Local time 11am – 7pm)\n* Hawaii (Local time 8am – 4pm)


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We Are: \nMageMojo Magento hosting, a group of 35 talented devops peeps who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. \n\nYou Are: \nA solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. \n\nHow To Apply: \nSubmit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.


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Muv.ac GmbH


Customer Support Representative Office Administrator 80% 100

Customer Support Representative Office Administrator 80% 100


Muv.ac GmbH


office administrator

admin

customer support

non tech

office administrator

admin

customer support

non tech

This job post is archived and the position is probably filled. Please do not apply.
We create innovative solutions that revolutionize and improve the life of professionals in the sector of classical music. muvac stands for well done, reliable, creative and respectful. Our work is characterized by a deep respect for the arts and illustrates that we understand the business of classical music and the needs of the professionals.\n\n**Knowledge of the classical music sector and the realities of musicians and ensembles is therefore required for this position.**\n\n**Job description**\nWe are looking to recruit a new colleague to provide customer and administrative support.\n\nThis is initially a part-time role from 32 hours per week with the possibility to grow to full time.\n\nWe are looking for a positive colleague who is well-organised, hard-working and enthusiastic, as well as friendly and approachable. You have a keen eye for detail and an eagerness for planning and organisation. You should enjoy working with an international team with the ability to both collaborate and work independently.\n\n\n# Responsibilities\n You will have two main areas to focus on: first is customer support (helping our users) and second is office administration (providing administrative support to the team).\n\n**Customer support**\nWe see our customers not as clients but as partners, working closely with them, building trust and meaningful professional relationships over time. We understand customer support as a key and very important part of the overall experience of working with our platforms and historically, this has been the part that our customers value the most, granting us with the highest marks.\n\nWe take support as a way to help and to measure the overall customer happiness. We use bad experiences our customers have to improve our products and processes, and turn that experience into a positive one. Our support team is a vital connection to our customers other members of the team don’t have, and we use that link to determine how to make our products better. We let people vent, and we understand their frustration. We stop and think to ourselves, “How can I make this person’s experience better?” Then if we can, we do it.\n\nWhat’s required is a will to make people’s day better, to teach them how do to things, to surprise them with speed and accuracy and become leaders in the support industry. Ultimately, as you will manage the communication with our users, you should be able to act as the face and voice of our brand.\n\n**Office administration**\nSince we are a remote company and our team members work from many different places, there is no typical office scenario to take care of, but different tasks to undertake to provide the right support and ensure the adequate work efficiency of the team.\n\n* Manage agendas/travel arrangements/appointments etc\n* Sending of invoices and keeping track of the payments (in coordination with our tax consultant).\n* Processing expenses and invoices on behalf of the team and preparing monthly lists of expenses and invoices for our tax consultant\n* Coordinate team activities and operations\n* Submit timely reports and prepare presentations/proposals as assigned\n* Create and keep up to date the databases \n\n# Requirements\n* Knowledge of the classical music sector and the realities of musicians, promoters and ensembles\n* Excellent written and verbal skills in English and German\n* Not required, but a big big plus, other languages like Spanish or French\n* You are focused, courageous, open, committed and respectful\n* Autonomous, proactive and self-motivated work attitude and willingness to deal with daily changes and to operate “without a map”\n* Have an eye for detail, and one for beauty\n* Good computer skills\n* Hands-on mentality\n* Have an opinion. We value and expect your thoughts and input\n* Excellent written and verbal communication skills\n\n\n**What do we offer?**\nWe are a startup with the ambition to change the way how the world of classical music works. By means of our present product we have already changed the way how auditions are organized. muvac is fully funded by the founders and an independent enterprise. Learn more about the company here: https://www.muvac.com/en/about-us\n\nWe have a flat hierarchy, and each and everyone of us contributes to the success of the company. There are no managers breathing down your neck, the company culture is respectful and friendly.\n\nIt won’t be a cake walk, but we sure will have some fun along the way.\n\n**Location**\nmuvac is a remote company without headquarters, i.e. that our team members are located in different countries (Germany, Switzerland, Austria, France and Canada). Meetings, client contact and communication are usually accomplished online so you can be located virtually anywhere in Europe.\n\nOur clients and the majority of the team are located in Europe. Please consider that your time zone should overlap at least 7 hours a day with Central European Time (Berlin time).\n\n**What do we look for?**\nmuvac team members are curious, motivated, passionate, tenacious, autonomous, friendly, independent, collaborative, communicative, supportive and self-motivated. We would like to work with people interested in creating great products with love and appreciation to detail, from the things the user sees to the ones that are not seen.\n\n**Our ideal candidate** is well organized, loves helping people and has exceptional verbal and written communication skills. You should be a ‘people person’ with great customer service skills, with the ability to empathize and “read people” and situations. The ideal candidate will be competent in prioritizing and working with little supervision.


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Carb Manager


Customer Success Specialist

🎈 verified
North America

Customer Success Specialist


Carb Manager

North America

customer support

medical

non tech

customer support

medical

non tech

This job post is archived and the position is probably filled. Please do not apply.
Carb Manager is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. All together, we've helped millions of people lose weight and achieve their health goals. Carb Manager is a top-15 health and fitness app in the iOS App Store, with a 4.8/5 rating with over 200,000 reviews. We even have our own hashtag on Instagram, with thousands of enthusiastic posts.\n\nAnd we're growing rapidly! 2019 was a breakout year for Carb Manager, and 2020 is looking to be even bigger.\n\n## About Our Company\nCarb Manager is fun and casual, with a strong “start-up” vibe. We chit chat and share GIFs and memes in our Slack channels on a regular basis. We're a 100% remote company.\n\nThis is a fantastic company to work for that puts employees first and offers:\n* The benefits of a work-from-home or anywhere lifestyle; digital nomad friendly\n* The reach and impact of an established brand\n* The energy and dynamism of a startup\n* The stability of a profitable company with strong financials\n* A creative, entrepreneurial, friendly, and supportive culture\n* The ability to make a real, positive impact on the world\n* Competitive pay\n* Yearly company retreats\n* Direct access to the Founder/CEO\n* Help to create and define your role\n* Growth potential\n* Paid subscriptions to any tools or services required to crush it in your role\n* Free subscriptions to Carb Manager Premium\n \nFull-time positions include:\n \n* Health/Dental/Vision benefits; 401(k) (available in the US)\n* Paid time off and public holidays relative to your country of residence\n\nWe are open to filling this position on either a full-time or part-time basis.\n\n# Responsibilities\n As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Success Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.\n\n* Respond to customer queries, via email, in a timely and accurate way within our help desk software\n* Identify customer needs and help customers use specific features\n* Facilitate customer success: Help customers achieve their goals\n* Contribute to written external and internal knowledge base content, which may include translation and localization support\n* Analyze and report product bugs and malfunctions\n* Update our internal tools with information about technical issues and useful discussions with customers\n* Monitor customer feedback on social media and reach out to provide assistance\n* Share feature requests and effective workarounds with team members\n* Inform customers about new features and functionalities\n* Follow up with customers to ensure their technical issues are resolved\n* Gather customer feedback and share with our Product, Sales and Marketing teams\n \n\n# Requirements\n* A keen interest in customer support and helping people achieve success with lifestyle and diet goals\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n* Superbly patient and empathetic\n* Experienced and comfortable using a variety of apps, ranging from our help desk platform (Happy Fox) to our team communications and project management tools (such as Slack, Trello, Slite, Monday.com, and Clubhouse)\n* Excellent command of English, with impeccable writing skills \n* Ability to thrive in a small, globally distributed, remote company, that values fun and productive team communications\n* Flexible and capable of adapting to the needs of a fast-growing company\n\nIn addition, these qualities would be a plus:\n* Formal technical writing training and/or experience\n* An interest in nutrition in general, and Keto in particular\n* Advanced technical skills, such as web development, QA testing, or data analytics\n* Fluency in a language other than English, especially French or Spanish \n\n### Expectations\nSince we are a remote team, you’ll need to have:\n* Your own dedicated workspace \n* A reliable laptop or home computer\n* High-quality Internet access\n* A regular schedule that fits your own situation but the flexibility to participate in team and company meetings, in real-time\n\n\n#Location\nNorth America


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ORCID, Inc.


User Support Specialist

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support

This job post is archived and the position is probably filled. Please do not apply.
**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. \n\n**THE ROLE**\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. \n\n**WE PROVIDE**\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop will be provided\n\n\n\n\n\n# Responsibilities\n **RESPONSIBILITIES**\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify trends in user requests and determine the best methods to address them\n* Identify process improvements for the ticketing and user feedback workflows\n* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with QA, research, and other tasks as needed \n\n# Requirements\n**REQUIREMENTS**\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n**NICE TO HAVE REQUIREMENTS**\n\n* Additional language knowledge\n* 3 years of experience providing email-based technical support\n* Experience with HTML\n* Experience working remotely or in the research community\n* Experience writing technical documentation\n* Experience using Zendesk\n* Ability to work occasional weekend shifts


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**Who We Are**\n\nLoom has helped over a million workers get their message across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required.\n\nWe are building the world's leading workplace human communication platform. Our mission is to enhance workplace communication and bring back its humanity. Our target market is the ~1.2B knowledge workers in the world. Our full stack platform team is the heart of how we are able to move fast and tackle some of the most interesting product and technical challenges out there.\n\n\n**The Role**\n\nAs a Technical Support Engineer, you will be a key part of Loom's support experience at scale and provide timely and effective resolution to customer issues by applying your technical and troubleshooting skills.\n\nWe are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place!\n\n# Responsibilities\n * Helping customers through live chat and email to ensure they are successful with our product\n* Leveraging effective troubleshooting to quickly identify the source of customer issues and provide a prompt and appropriate solution\n* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team\n* Jumping on ad-hoc calls with customers to troubleshoot issues live, as necessary\n* Identifying bugs, testing, reporting, and working with our Engineering team to assist with a fix\n* Actively collecting insights from customers and focusing on closing the communication loop by providing product feedback to the team\n* Providing timely updates to the Support and Engineering Managers regarding new trends in issues \n* Developing and documenting best practices to enhance SL2 troubleshooting processes \n* Creating technical documentation such as FAQs, guides, knowledge-base articles and how-to’s for Loom customers\n* Helping the Engineering team develop tools to help our Support team work quickly and efficiently \n* Diving into the codebase and gaining domain knowledge of different parts of Loom\n* Making efficient changes to the codebase to solve small and quick tasks/issues \n\n# Requirements\n* Have previous experience delivering excellent support experiences with respect, empathy and understanding\n* Have a minimum of 2+ years of Technical Support and Customer Support experience\n* Have gained experience/proficiency in any coding language (Javascript is a bonus) or have earned a degree in a technical field like computer science\n* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own\n* Have the ability to handle high volume of support conversations\n* Have excellent written and spoken English\n* Are available to work in the Eastern Time Zone (UTC/GMT -5:00) and on a full time schedule that spans weekends and may include holidays as our customers need us\n\n**Perks at Loom**\n\n- Work with a driven, welcoming team at a company that is changing how people communicate every single day\n- Competitive compensation and equity package\n- Medical, dental, and vision coverage (US-based)\n- Unlimited PTO\n- Yearly off-site retreats (this year we went to Costa Rica for a week!)\n- Remote weeks every-other-month. Work from the beach, mountains, home... The world is your oyster!\n- Learning & Development stipend\n- Healthy lunch catered every day + snacks and beer in-stock (SF office)\n- Healthcare stipend (non-US-based)\n- Home office & technology stipends (remote)\n- At least two all-expenses-paid trip to San Francisco every year (remote)\n\n**Loom is an equal opportunity employer. **\n\nWe are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.\n\nWe value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.


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Doubledot Media is a New Zealand-based company creating online tools and training for people looking to start their own online businesses. We’re based in Christchurch, but the majority of our team work remotely from various places around the world. \n\nWe have a full-time customer success position available to work with our [Affilorama.com](http://www.affilorama.com) customers.\n\nOur new customer success representative will play a vital role in answering customer queries, providing guidance (and sometimes a little common sense) and generally making sure our members receive all the help and care we can give them.\n\nWe're looking for someone with great (written) people skills, a fair amount of cleverness, the ability to Get Things Done, and a genuine desire to help the good people of the internet succeed.\n\n**You'll need:**\n* Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers via email.\n* Common sense and the ability to "read between the lines" to understand what customers are concerned about.\n* Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You'll be clear, patient and pleasant.\n* Meticulous attention to detail. Your spelling and grammar should be top notch.\n* Good time management skills. Since this can be a remote working position, you'll need to be organized, motivated, and (dare we say) a "self-starter".\n* Good internet research skills for digging up hard-to-find suppliers, and for sniffing around to make sure they're legit!\n* The ability to learn new software and systems. You'll be working with our customer support software and content management system, so it's good if you're a quick learner and not fazed by learning new tools.\n* To be familiar with how Affilorama works, and how to go about fixing common problems.\n* A background in affiliate/inbound marketing is highly desirable.\n\n**Neat things about working with us:**\n* Flexible hours\n* Work from home\n* Relaxed, ego-free, family-friendly work culture\n\n# Responsibilities\n * Responding to customer and pre-purchase emails about [Affilorama.com](http://www.affilorama.com).\n* Moderating and answering frequently asked questions.\n* Solving technical problems the customer might be having with their account or our products.\n* Recording FAQs and other information as required.\n* Updating product content and training videos/written lessons. \n\n#Location\nNew Zealand, Australia, Philippines, Argentina, Chile, Peru, Colombia, Mexico, Latvia, Lithuania


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We are growing! And we’re looking for an amazing individual to join our Customer Success team. We’re seeking a real champion for this position: a well-rounded person to help onboard our customers and help them succeed. This is a technical role but requires constant stellar communication, proactively offering setup support and assistance to our customers.\n\nUscreen is an amazingly diverse, fast developing video monetization platform, and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our Customer Success champ to know every detail about our platform and how our customers can use it to maximize its value. Besides just owning all that sweet knowledge, you’ll need to be able to communicate it, and educate our customers with ease.\n\nOur team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy. \n\n**About the role:\n**This is a customer facing role: you will be one of the first points of contact for our customers in order to help them set up their account. From basic setup and video uploads, to answering a variety of questions generally asked when first signing up, it’ll be your responsibility to provide our customers with solid answers and guidelines.\n\nYour main goal is to become the go-to person for all onboarding questions and to create a rapport with our customers, making them feel they can reach out at any time.\n\nWe are looking for someone reliable and eager to work with us long-term. This is a full-time remote position, and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team. \n\n\nIn this role, you will wear a few different hats, including:\n\nProactively contacting new customers to help them get setup (by email & phone)\nHelping the tech support reps in the ticket queue\nAttending and (later) fully hosting webinars a few times per month\nGiving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)\n\n**Requirements:\n**Must have:\n2+ years in Customer Support or similar\nExperience in SaaS\nA fully functioning workstation and a quiet place to work (with their own laptop)\n\n\n**Must be:\n**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT\nQuick to learn and able to understand our platform as well as the video and OTT industry\nAble to work independently\nNative or near-native English speaker (North American accent is a plus but not a requirement)\nOverall a nice person :) \n\n**Our ideal candidate will also have:\n**Experience working with Zendesk or similar\nGood communication skills, both written and verbal\n\n\n**Benefits:\n**Full-time (40 hours per week) remote job with contract. We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors\nAmazing, young and motivated team\nWork from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.\n20 paid days off per year (eligible after the first 6 months with the company)\nBudget for personal development\n\n\n**About Uscreen:\n**Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online. Think of it as building your own "Netflix". We are a lean startup, but are fully independent, privately held and profitable.\n\nWe are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.\n\n\n**How to apply:\n**Apply using the link below\nWe review the applications and email candidates who qualify for the second round\nThe qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions\nAfter we review the submissions, we will organize a Skype interview with the successful candidates\n\nPlease note that due to the high volume of applications, we are only able to respond to successful candidates. \n\n\n**APPLY HERE:**  https://goo.gl/forms/zB6PxA73bC6gsjyB3 \n\n# Responsibilities\n In this role, you will wear a few different hats, including:\n\nProactively contacting new customers to help them get setup (by email & phone)\nHelping the tech support reps in the ticket queue\nAttending and (later) fully hosting webinars a few times per month\nGiving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)\n\n**Must be:\n**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT\nQuick to learn and able to understand our platform as well as the video and OTT industry\nAble to work independently\nNative or near-native English speaker (North American accent is a plus but not a requirement)\nOverall a nice person :) \n\n# Requirements\n**Requirements:\n**Must have:\n2+ years in Customer Support or similar\nExperience in SaaS\nA fully functioning workstation and a quiet place to work (with their own laptop)


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Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.\n\nRequired skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.\n\nThis is a full-time, remote position.\n\n\n\n# Responsibilities\n * Address customer issues\n* Work with engineers to resolve issues beyond your scope\n* Improve internal documentation\n* Write scripts to do log analysis \n\n# Requirements\n* Excellent knowledge of Linux and Windows\n* Knowledge of a scripting language such as powershell, perl, python, ...\n* Knowledge of basic SQL statements\n* Experience with firewalls\n* Experience with anti-virus / anti-malware software\n* Strong written and oral communication skills\n* Strong technical troubleshooting and problem-solving skills


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Crossover


L1 Customer Support Engineer Work

L1 Customer Support Engineer Work


Crossover


technical support

client service

l1

customer support

technical support

client service

l1

customer support

This job post is archived and the position is probably filled. Please do not apply.
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n\n\n**Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n\n# Responsibilities\n **On a daily basis you will:**\n\n* Provide a world-class customer experience\n* Be available when customers need you in a 24/7 model\n* Work one-on-one with customers in helping them succeed with their new software product\n* Get in front of problems and proactively help customers resolve potential issues\n* Resolve calls efficiently and effectively\n* Meet productivity and quality goals for all tickets solved\n* Learn multiple products at the same time\n* Learn how to master playbooks and implement best practices\n* Write knowledge base articles to fill knowledge gaps \n\n# Requirements\n**To excel in this position you will need to:**\n\n* Have strong English oral and written communication skills\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n* Have basic to intermediate technical knowledge in the following technologies/languages:\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n* Previous Telco experience is highly desirable


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Crossover


Customer Support Manager Work

Customer Support Manager Work


Crossover


customer support manager

team leader

technical support

management

customer support manager

team leader

technical support

management

This job post is archived and the position is probably filled. Please do not apply.
**Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time. Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.**\n\nCustomer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals. You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer. You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.\n\n# Responsibilities\n **Key Responsibilities include but are not limited to:**\n\n* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers\n* Conduct 1:1s to provide weekly updates to assess each team member’s performance\n* Manage the whole end to end process for incidents, requests, and escalations\n* Show week over week improvement \n* You will receive daily feedback from your VP on the team’s performance, and you will need to fix what is not working immediately \n* Utilize the data from the Worksmart productivity measurement tool to develop individual performance plans and achieve aggressive weekly goals\n* Collaborate with our Knowledge Base Team in the creation, management, and distribution of critical information\n* Participate in Crossover’s Global Hiring events\n* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts\n* Be able to manage and thrive in a global, fast-paced virtual environment \n\n# Requirements\n**To be a great candidate for the Customer Support Manager position, you must have the following skills/experience:**\n\n* Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* 7+ years of software support experience managing +15 L1/L2 software support agents\n* Experience with deep diving for >500 tickets per week\n* Experience writing technical knowledge base articles and playbooks\n* Strong leadership and presentation skills\n* Excellent soft skills, including critical thinking, decision making, and conflict resolution\n* Committed to self-development and the professional growth of others\n* A passion for creating work in a process-driven way and working with team members to continuously improve the process\n* Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions


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Crossover


L2 Customer Support Architect Work

L2 Customer Support Architect Work


Crossover


l2

technical support

customer support

architecture

l2

technical support

customer support

architecture

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n# Responsibilities\n **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**\n* Deliver a world-class experience in each ticket interaction providing in-depth technical support\n* Continuously learn to support multiple products across multiple technologies.\n* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.\n* Meet and exceed weekly production and quality goals.\n* Participate in our very own ‘pair support program’ and share knowledge with colleagues.\n* Write knowledge base articles\n* Solve customer issues that L1 Customer Support Engineers could not solve \n\n# Requirements\n**To excel in this position you will need to:**\n* Have a Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Demonstrate an intermediate to advanced understanding of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* SQL Queries \n* SSH/Sudo Commands\n* Sharepoint - Intermediate\n* Active Directory/SSO/SAML/LDAP \n* Java / JavaScript / CSS / HTML\n* Asynchronous Transaction/Event Processes\n* Interpret/Understand Monitoring/Graphing Tools \n* Analysis of Log Files - Intermediate minimum\n* Be a master in troubleshooting, issue tracking, and ticket management\n* Be able to write specs/documentation/knowledge base articles\n* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues


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Platform.sh


Customer Success Engineer

Customer Success Engineer


Platform.sh


customer success

git

php

python

customer success

git

php

python

This job post is archived and the position is probably filled. Please do not apply.
As a  **Customer Success Engineer** you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\n# Responsibilities\n **In a given day you might:**\n\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n* Diagnose, debug, and document issues in both applications and systems.\n* Deploy and configure cloud infrastructure resources.\n* Troubleshoot, reproduce, and report bugs.\n* Become a product expert and work toward improving our customer facing documentation.\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n* Work under limited supervision with considerable latitude for personal initiative.\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n* Participate in training teammates. \n\n# Requirements\n**Minimum Qualifications**\n\n* 3+ years combined of:\n* Web development using PHP, Python, Ruby, or Go.\n* Linux system administration.\n* Experience using git for version control.\n* Understanding of DNS as well as TLS and encryption.\n* Exceptional communication skills to provide clear and empathetic customer support.\n* This role is also open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays. \n\n**Preferred Qualifications**\n\n* Experience with Magento, Symfony, TYPO3, and/or Drupal.\n* Understanding of CDNs or Varnish and web caching strategies.\n* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.\n* Conversant in containerization technologies and techniques.\n* Knowledge of nginx, Galera, GlusterFS, and Puppet.\n* Sound Like a Good Fit? We’d love to talk to you!


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Beta Analytic


Account Manager for Europe Freelancer Based Europe

Account Manager for Europe Freelancer Based Europe


Beta Analytic


customer support

bus dev

archaeology

geology

customer support

bus dev

archaeology

geology

This job post is archived and the position is probably filled. Please do not apply.
**Beta Analytic** is looking for a self-motivated individual to help assist in our customer service and business development efforts with current and potential Scandinavian clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and **based in Europe**.\n\nBeta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.\n\nThe company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.\n\nWe will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an individual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.\n\nDesired Qualifications\n\n- Excellent command / highly proficient in spoken and written English\n\nAttention to detail and accuracy\nBasic Computer Skills - proficient in use of email and the Internet\nPlanning and organizational skills\nInformation gathering and information monitoring\nCustomer service orientation\nLogical thinking and Problem-solving\nAvailability to travel to conferences & congresses\n\nFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a **freelance basis**.\n\nFor more information on our company please go to www.radiocarbon.com and www.betalabservices.com\n\nJob Type: Full-time


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Crossover


L2 Customer Support Architect Work

verified

L2 Customer Support Architect Work


Crossover


l2

helpdesk

engineer

customer service

l2

helpdesk

engineer

customer service

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor’s degree or equivalent\n* Perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies \n* Intermediate to advanced understanding/administration of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python\n


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Crossover

 

L1 Customer Support Engineer Work

verified

L1 Customer Support Engineer Work  


Crossover


l1

technical support

helpdesk

customer service

l1

technical support

helpdesk

customer service

This job post is archived and the position is probably filled. Please do not apply.
**At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.**\n\n# Responsibilities\n Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**To excel in this position you will need to:**\n* Have strong oral and written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Have basic to intermediate technical knowledge in the following technologies/languages:**\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n\nPrevious Telco experience is highly desirable\n


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strongDM


Account Manager

verified

Account Manager


strongDM


customer support

technical

exec

customer support

technical

exec

This job post is archived and the position is probably filled. Please do not apply.
strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:\n\n* “God this is -- pardon my language -- f*cking awesome”\n* “strongDM just works. You forget it’s even there.”\n\nThere are no salespeople at strongDM; only engineers. We have a technical product with technical buyers. You can’t sell heads of infrastructure 😊 you can only show them the way. \n\nThe Manager, Accounts will be responsible for managing accounts, their happiness, retention, and growth, from POC through to an ongoing relationship. The right person for this role is a consultative hustler who can successfully empathize with their customer and drive them to adopt strongDM more completely. \n\nCompensation\n* Aggressive; we succeed when you succeed!\n* Strong base + commission\n* Medical, dental, and vision insurance\n* 3 weeks PTO + standard holidays\n* Equity in a fast-growing startup\n* No travel required\n\n# Responsibilities\n * Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.\n* Engage existing strongDM customers to cause greater adoption of the product (via user count, feature penetration, or both).\n* Experience with implementing software products or solutions in large and dynamic enterprise companies\n* Provide industry-leading customer service and responsiveness.\n* Conduct technical discovery, value proposition communication, architectural and application guidance.\n* Manage customer success by owning the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals.\n* Create a frictionless onboarding process for the customer by working closely with Support, Engineering, and Sales Engineering teams.\n* Work directly with Founders. \n\n# Requirements\n* Strong familiarity with databases (modern and legacy), servers (Linux & Windows), networking, and/or programming languages.\n* Be mature, polished, and with strong self-motivation.\n* 5+ years in a Security or Infrastructure external-facing role.


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this position
This job post is archived and the position is probably filled. Please do not apply.
At Customer.io our mission is to help business talk like people. Today over 1200 internet businesses use Customer.io to manage, send, and track performance of email, SMSes and push notifications. Unlike typical marketing platforms, Customer.io helps business increase relevance by using behavior data: what people do or don’t do when logged in to a web or mobile app.\n\n# What will you be doing here?\nFor a long time, our technical support and sales teams were informally helping our customers be successful in the product, often spending a lot of time working with customers to plan their integration and campaigns in Customer.io.\n\nAs a Customer Success Manager, you’ll act as the project manager for the successful onboarding of the account. Tasked with getting general or strategic questions answered for new customers you’ll collaborate with technical support, sales, and engineering (when appropriate).\n\nWe don’t need you to be an expert at marketing - but rather an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a "data expert" but will be keen to get a good understanding or our app so that you can take a use case and leverage our features to make your customer successful.\n\nDay to day, you’ll be working with our customers who opt into an onboarding plan with us. This will include things like:\n* Transition calls with sales/CS/key stakeholders to outline the general onboarding plan and timetable\n* Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement and follow through with their messaging goals\n* Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters\n* Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and help from TS, Product, and Engineering to solve problems.\n* Following up with customers ~1x/quarter after the onboarding process is complete\n\n# About you:\n* You’re curious and enjoy learning about different businesses and industries.\n* You’ve got a thirst for knowledge, and are keen to get a good understanding of our app.\n* Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for.\n* We often find ourselves in situations like this: A customer has done a wonky data integration with Customer.io. hey want to create a complex, time-sensitive campaign but their engineers are unavailable to make the data easier to use. How do you help them?\n* You’re calm under stress and not easily rattled.\n* You enjoy solving problems independently, but aren’t afraid to ask for help or collaboration when you need to.\n\n# What have you done before this?\n* You’ve worked in a company doing customer success\n* You have a background in SaaS\n* You have experience as a software developer / deep experience working with software developers in a technical capacity.\n* You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well formed opinions!\n* Bonus points: You’ve been responsible for designing lifecycle messages\n\n# The Company \nOur mission at Customer.io is to help businesses talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal emails, SMSs and push notifications.\n\n# Why should you work with Customer.io?\nWork at our head office in Portland, OR or anywhere in the world you want. The Customer Success team you’ll be joining are located in US Pacific and US Eastern timezones. We want to enable you to do your best work, and this is how we aim to do that—\n\n*  **Salary:** We are offering a salary between $60k-$80k USD for this position.\n*  **Equity:** You'll own a piece of the company that you help create. You’ll be recognized for your contributions by earning equity in the company.\n*  **Big Impact:** Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.\n*  **Great Tools:** Everyone in the company has an Apple computer and is given a budget for a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.\n*  **Health Benefits:** We pay 100% of your premiums for you and your family for medical, dental and vision and short and long-term disability. \n*  **Paid Parental & Medical Leave:** Including adoption.\n*  **Retreats:** We get our whole company together twice a year. We've had retreats in Barcelona, Romania, Hunter Mountain, Chicago, Iceland, and Portland, Oregon.\n*  **Vacation:** Rest and recuperation is important. We offer 4 weeks of paid vacation with flexibility for more.\n\n# Diversity statement\nAt Customer.io, we’re committed to building a diverse environment and encourage minority applicants. So far, we have team members in France, Germany, Canada, Pakistan, India, Australia and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.\n\nCustomer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Basically, we follow the law, but also like you for who you are!\n


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MageMojo


Tier 1 2 Customer Support Agent

verified

Tier 1 2 Customer Support Agent


MageMojo


web hosting

linux

aws

ecommerce

web hosting

linux

aws

ecommerce

This job post is archived and the position is probably filled. Please do not apply.
**We Are:**\n\nMageMojo Magento hosting, a group of 35 talented devops guys who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. \n\n**You Are: **\n\nA solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. \n\n**How To Apply: **\n\nSubmit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.


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This job post is archived and the position is probably filled. Please do not apply.
Lead, Customer Success – Onboarding & Adoption\n(Remote | travel required)\n\nWe’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).\nIf you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.\nAs the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.\n\nWHO YOU ARE\nTo be successful in this role, you should be passionate about things like:\n* Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users. \n* Data Informed – building data collection and analysis into processes to inform decisions\n* Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes\n* Organizational Change Management – Helping people and organizations change for the better\n* Hands-On – enjoying “getting hands dirty” by digging into complex operations \n* Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions \n* Organization & Diligence – crossing the T’s and dotting the I’s\n\nABOUT DECISIV’S CUSTOMER SUCCESS TEAM\nOur remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.\n\nWHAT YOU’LL BE DOING\nYou will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:\nOptimizing and Scaling Onboarding & Adoption Team Processes and Operations:\n* Defining and overseeing standardized customer lifecycle processes and touchpoints\n* Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage\n* Achieving operational excellence within the Onboarding & Adoption Team\n\n\nDriving Delivery of Customers’ Desired Business Outcomes:\n* Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both\n* Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes\n* Methodically managing escalations from your direct reports, other Decisiv teams, and customers\n\nOwning OKRs and Other Metrics for Your Team:\n* Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models\n* Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both\n* Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success\n* Routinely reviewing OKRs and other metrics with your team\n\nRecruiting, Coaching, and Managing the Onboarding & Adoption Team:\n* Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates\n* Setting expectations and providing regular feedback on team and individual performance \n* Delivering regular training and coaching to your team\n* Performing common managerial tasks (e.g., scheduling, expense reporting) for your team\n\nQUALIFICATIONS WE REQUIRE\nTo be a viable candidate for this position, you must demonstrate to us that you have:\n* High ethical standards of conduct\n* Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData\n* Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills\n* Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company\n* Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company\n* Experience successfully managing a fully-remote team of 10 or more people.\n\nThe successful candidate will also have:\n* A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team\n* The ability to work in the United States without Decisiv’s sponsorship\n* The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one. \n* A readily-available work environment:\n o With a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down)\n o Where you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.\n\nQUALIFICATIONS WE REALLY LIKE\n* Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management\n* Experience building an Onboarding or Customer Success team\n* Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese\n* Live near a major transportation hub\n\nWHAT’S IN IT FOR YOU\n* A career opportunity to:\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n


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SMAR7 Apps


Customer Support Guru

verified

Customer Support Guru


SMAR7 Apps


customer support

customer success

zendesk

intercom

customer support

customer success

zendesk

intercom

This job post is archived and the position is probably filled. Please do not apply.
Howdy! SMAR7 Apps is currently hiring a full-time Support Specialist (we call them Customer Success Advocates) to join our mission to help eCommerce businesses automate and empower their online stores\n\nSMAR7 Apps is a Shopify app company that creates applications that help users increase their order value, automate their online stores and boost their sales. We currently have 5 applications: SMAR7 Bundle, SMAR7 Express, SMAR7 Scarcity, SMAR7 Product Reviews & Cookie.io\n\n**We’re looking to bring on that someone special right now to join the team Full-time and eventually transition to our head of support\n**\nWe want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands that customer support is not just about answering questions, but about guiding users to success. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing customers succeed.\n\nAs a young startup (we just hit our three year launch anniversary), we have tons of amazing users and are adding new great companies every single month. A wonderful product experience is our primary focus here at SMAR7 Apps... from the customer support to the onboarding process, to the platform itself, we're working hard to make it all a delightful experience. \n\n**About the Position:**\n\nWe're looking to reassemble our support team and find a new leader for it. As we grow we realized we needed more dedicated support and not just an agency. So at the beginning you'll be training and getting the hang of all of our applications. As we grow you'll take over and manage our entire customer support team. We'll do all we can to ensure you grow and excel in your position as long as you can have the same commitment to our customers, team and vision\n\nWhile the founders are based in St Petersburg, FL, we’re dedicated to building our company with a remote-based work environment meaning almost our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Basecamp, Intercom and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!\n\nNot only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a major member of that team, your work will never go unnoticed. Your work will always make large waves in the company.\n\nBut hey, we also like to have fun, we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way!\n\n**About You:**\n\nWe want someone to join our team who truly desires to make an impact, is empathetic, loves communication, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.\n\nThere are no requirements for past experience in Customer Success. If this position interests you, then apply!\n\nSome of our most amazing team members have grown into the role based on their drive and personal goals. We'd love to help you here too if that's you!\n\n**We would expect you to have:**\n\n* Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be\n* Ability to communicate with fluent English to o\n* Tech-savvy ability enough to communicate technical details and guide users through our software (training will be provided, but must have the ability to understand basics)\n* Ability to handle sometimes tough conversations with users with a smile\n* Real excitement to see customer wins, successful stores and healthy growing businesses\n* The drive to learn and grow every\n\n**What does the average day look like in SMAR7 Apps? Imagine this:**\n\nLogin to Basecamp and see what the heck everyone is up to or did over the weekend! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.\n\nReview any development updates in Slack or Zendesk from your teammates on internal updates, urgent tickets, new bug fixes, or what's going on in the company for that day. Communication is always key here in a fast moving company!\n\nLog into Intercom and review the conversations going on for the day and see if anything should be reviewed prior to starting your shift. You can check in with any other team members of any urgent tickets and organize your priorities to make yourself successful for the day.\n\nInside of the Zendesk & Intercom help desk, we’ll be doing live chat and email responses to help our users succeed with SMAR7 Apps! That means quickly diagnosing priority on tickets, understanding customer use cases, and product issues. Sometimes that means ringing up the engineering team or making tickets and sometimes that might mean jumping on a product call with a user to help them get unstuck.\n\nIt'll be important that you keep communication strong with the success team (especially during transitions) on what’s going on and where!\n\nThen, you can high five your teammates again when you log off and update the team in Slack with your daily update!\n\nOnce a week, we'll review the tickets as a team, review team KPI’s and review any major issues (plus we’ll meet monthly to look where to improve for better internal systems across the company).\n\nThen of course as you grow into the head support position, you'll be managing your peers success, KPIs and results as well.\n\n**More about the position:**\n\nThis shift would start at 9 AM EST - 5 pm EST Monday to Friday\n\nWe’re open to any time zone, as long as you can fulfill it!\n\n**Growth-oriented bonuses we believe in:**\n\n* 2 Weeks Paid Vacation\n* Reimbursement for Kindle Ebooks/Audible\n* Paid Access to Digital Courses for extended training\n* Free Gym Membership\n* Reimbursement for 1 local event a month\n* Working with a truly mission-driven team motivated by excellence\n* Huge room for growth\n\n**What to do next:**\n\nIf this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.\n\nShoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.\n\nHere’s what we’ll ask for in the email:\n\nA short overview of why you think SMAR7 Apps might be the right fit for you\n\nA résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works)\n\nTell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!\n\nWhat’s your favorite book?\n\nBONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :)\n\nTake your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.\n\nThat’s it! We look forward to meeting you!


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Crossover


Customer Support Manager

Customer Support Manager


Crossover


helpdesk

technical support

customer support

exec

helpdesk

technical support

customer support

exec

This job post is archived and the position is probably filled. Please do not apply.
Customer Support Managers at Crossover are excited about their mission to deliver stellar service and develop people. Our Managers are experts in analyzing data from our Worksmart tool to drive performance. These elite coaches are the driving force behind Crossover’s success.\n\n# Responsibilities\n **Responsibilities include but are not limited to:**\n* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers\n* Conduct 1:1s and check-ins to drive quality, and provide weekly updates to team\n* Give visibility and manage the whole end to end process for incidents, requests, and escalations\n* Show week over week improvement:\n* You will be measured by the quality and productivity of your teams on a weekly basis\n* You have to be comfortable with receiving daily feedback on the team’s performance and fix what is not working at the speed of light\n* Foster a culture that embodies Crossover’s values of excellence and world-class service.\n* Utilize the data from the Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals\n* Collaborate with our Knowledge Base Team in the creation, management, and dissemination of information\n* Participate in Crossover’s Global Hiring Tournaments\n* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts.\n* Must be able to manage and thrive in a virtual, global, and fast-paced environment\n\n**Depending on the situation your day could start with:**\n\n* 1:1 meetings where the metrics are reviewed, feedback on calls and ticket analysis is given; and any blockers that agents have, discussed\n* Coaching sessions where agents need help/guidance on a specific topic, from soft-skills advice to technical product training\n* Weekly meetings: enforcing team updates, process changes, and/or improvements\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor’s degree or equivalent\n* Pristine spoken English\n* 7+ years of software support experience managing +15 L1/L2 software support agents\n* Experience with deep diving for >500 tickets volume per week\n* Experience writing technical knowledge base articles and playbooks\n* Strong leadership and presentation skills\n* Excellent soft skills, including critical thinking, decision making, and conflict resolution\n* Committed to self-development and the professional growth of others\n* A passion for creating work in a process-driven way and working with team members to continuously improve the process\n* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions\n


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Crossover


L2 Customer Support Architect

L2 Customer Support Architect


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n **Responsibilities:**\n\nYou will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.\n \n\n# Requirements\n**Mandatory requirements:**\n* Bachelor’s degree or equivalent\n* Pristine spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies\n\n**Can demonstrate an intermediate to advanced understanding of the following:**\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python


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Crossover


L1 Customer Support Engineer

L1 Customer Support Engineer


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

This job post is archived and the position is probably filled. Please do not apply.
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n# Responsibilities\n **Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Strong oral/written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to learn multiple products across multiple technologies\n* Ability to write knowledge base articles and step by step guides\n* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Basic to Intermediate technical knowledge in the following:**\n* Unix/Linux\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* AWS\n* Active Directory\n* Network and Web Servers\n* Sharepoint\n* Java / JavaScript / CSS / HTML\n


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CartStack


Technical Support Specialist Growing Saas Business

verified
Unites States, Canada

Technical Support Specialist Growing Saas Business


CartStack

Unites States, Canada

technical

saas

english

ecommerce

technical

saas

english

ecommerce

This job post is archived and the position is probably filled. Please do not apply.
Description:\nAs a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :)\n\nCartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! \n\nCheck out our company values page here - http://www.cartstack.com/values/.\n\n\nBenefits:\n* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)\n* We genuinely care about our employees/contractors and their happiness in their every day work\n* Chance to step in and have a big impact on a growing SaaS company\n* A fun, relaxed company culture (Skype happy hours every month!)\n* Annual team trip where we meet in person for work and fun!\n* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)\n* Competitive compensation (w/ opportunity for growth related bonuses)\n* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks\n\n\nSo, sound like an awesome fit for you? If so, we'd love to hear from you!\n\n\n# Responsibilities\n * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)\n* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)\n* Pro-actively helping new trialers get onboarded with their new accounts\n* Assist in developing first-class content for our help docs website\n* Review existing customer accounts for any issues or possible account optimizations\n* Reach out to customers about referrals and testimonials\n* Come up with and execute random acts of kindness for our customers :)\n\nThis is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). \n\n# Requirements\n* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people\n* You love to solve complex, technical issues\n* 1 + years of customer support experience (Bonus if it's for a SaaS company!)\n* Foundational understanding of HTML and JavaScript\n* Experience working in a remote environment\n* College educated\n* Fantastic writer and communicator\n* Access to high-speed internet\n\n#Location\nUnites States, Canada


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Smartbnb is seeking to automate ⚙️the management of the short-term rental industry on Airbnb and HomeAway/VRBO.\n\nOur core product is currently helping short-term rentals businesses manage over 60,000 properties. We are a growing team of 8 people with plans to expand a lot in 2019.\n\nSmartbnb is bootstrapped and profitable. We are interested in building a great, sound business for years to come.\n\nOur company is fully distributed and remote:\n\n• We believe and fully embrace that your best environment is wherever you personally feel the most productive and comfortable for day-to-day work.\n\n• We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Paris, and Prague, just in 2018.\n\nWe just released 3 fantastic products, but we have a lot more in store for the next few months, with a product our customers are super excited about.\n\n🤔 Customer success with us 🤔\n\nOur customers trust us for the critical infrastructure of their short-term rental business. This comes with a special responsibility to our customers.\n\nWe aim to offer them a white glove customer service experience, to help them reach their goals of financial and personal freedom.\n\nWe are already rated 9.6 /10 on Trustpilot and we very much intend to defend that score (it actually improved thanks to the customer service team's performance).\n\nAt the same time, your role within the company is also to advocate for customers with the developers and designer on our team.\n\nYou need to be able to qualify and identify bugs or usability problems and report them. This is important so that the development and design team can keep on improving the product.\n\nLastly, we are not looking for people that like to watch the action from afar.\n\nWe will absolutely welcome any input you may have and take ownership of side-projects that will help consolidate our business. This can be related to customer education, sales, marketing, business development and partnerships, or anything we have not thought about yet! The foundation is a deep understanding of our market, our product, and our customers.\n\n\n\n# Responsibilities\n ⭐️ What you will do ⭐️\n\nDay to day, you will:\n\n• talk to customers via live chat, email, video calls and social media, to address their challenges and issues, verify subscription status and payments, and upsell products and services.\n\n• educate users and customers about our product and pricing with a focus on empathy and building up a relationship.\n\n• investigate, qualify, troubleshoot the customers' technical and usability issues, and work in collaboration with our Engineering and Design team.\n\n• host 1:1 video product demos and support calls with users and customers, so as to educate them about the product by focusing on their business needs.\n\n• demonstrate strong problem-solving and research skills, with attention to detail, to address user issues.\n\n• demonstrate a superior level of technical understanding, as you will grow familiar with the actual engineering of the product and technologies and tools being used (such keywords include "machine learning", "gitlab", "queues", "MySQL").\n\n• establish the company as a positive force for our users' businesses and ecosystem.\n\n \n\n# Requirements\n✅ What you will need to succeed: ✅\n\nDoes it feel like we are on to something? Here are some common traits that successful team members are demonstrating every day and that we are also looking into candidates.\n\n• A deeply human individual that is easy to relate to both the team and our customers . Someone that is okay with sharing vulnerabilities with a willingness to learn and overcome them.\n\n• At the same time, there will be no babysitting. As a remote and distributed company, we will trust you to determine your own schedule, find the best way to deliver your best work, and reach out to your team every time you need help and support.\n\n• You also will need to be a strong communicator. You won't be siloed, but you should be clear, rigorous and precise in your communication, and be confident to challenge ambiguity and ideas, wherever they come from.\n\n• This position is for people that are excited about technology, being part of an artificial intelligence startup and seek automate things to help humans be better!\n\n• You are available immediately or within one month.\n\n• You are a fluent or native English speaker. Other languages are very nice too!\n\n• You are based to serve US timezones (with a preference for ET or CT timezones) during your own daytime hours.\n\n🍰 Brownie points: 🍰\n\n• You have experience working on a Saas product (that is for Software as a Service).\n\n• You’ve used 👌🙌🙇‍♀️ in some replies to customers!\n\n• You have experience with providing 1:1 demos over video calls with tools like Zoom, or delivered phone support on platforms like Aircall.\n\n(Let us know how many 🍰 you deserve.)\n\n


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Helpjuice


Account Manager sales

verified

Account Manager sales


Helpjuice


sales

enterprise

customer success

sales

enterprise

customer success

This job post is archived and the position is probably filled. Please do not apply.
**Rockstars Only: Fast-Paced Growing Startup\n**\nBefore you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.\nIf you believe you are *NOT* a rockstar, please close this ad. Rockstars only.\n**What is Helpjuice?\n**\nHelpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.\n**Why Should I work there?\n**\nWe take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.\n**\n**Job Description\nWe are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:\nCommunicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens\nHelping clients love the product by educating them & understanding their needs.\nPersonally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition\nHandling support for current customers you onboard\n**How do I apply?\n**\nWe’ll only consider applications that fill out the application form\nWe make 90% of our hiring decisions based off the answers provided in the hiring application


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Filestage


Customer Success Representative with German

verified

Customer Success Representative with German


Filestage


customer success

customer support

full time

non tech

customer success

customer support

full time

non tech

This job post is archived and the position is probably filled. Please do not apply.
# About Us\n\nAt Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. \n\nOver 500 companies (and growing!) all over the world like Lufthansa, the BBC, Sharp, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n\n\n# Responsibilities\n * You want to make customers successful. Yes! It is customer success, but the title is no joke! You love when people enjoy working with the service you’re offering and get value from it!\n* You have the best interest of the customer in mind. You will train and support our clients over chat, email and, phone. You will be their advocate at Filestage and you desire to improve our software with their insights in mind. \n* You are creative and quick on your feet. When you see that something is not working, you want to fix it right away. You enjoy coming up with solutions that will help you, your team, and your customers. \n* You desire to understand why, not just the what. When talking to people you are not afraid to ask questions and your listening skills are on point. You will share these insights with the team. \n \n\n# Requirements\n# You’re good at\n* You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.\n* You’re passionate about customer service. You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.\n* You love to research and investigate. You don’t like to be unprepared, so you ask questions and use any resources to find more information before talking to a customer. \n* You take pride in your work and enjoy taking ownership. You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.\n* You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.\n* You are a native German speaker and fluent in English. You will primarily focus on our German speaking customers, but will also work globally with our international clients. Speaking French is a plus (but it’s not a requirement)!\n\n# This is what you get\n* You have the freedom to work wherever you want. You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world. You will be working with mostly German clients, so some timezone overlap is required. \n* Your opinion matters and your work is valued. You have a say in our goals and objectives. In this company, you have the chance to make a real difference. \n* You have a steep​ ​learning​ ​curve​, but this is okay because you enjoy a challenge that we collaborative tackle together. \n* Are you tired of useless meetings and slow decision making? We have flat hierarchies, no bullshit meetings, and we move fast.\n* You work with top-notch technologies and lean processes. We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.\n\n


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GrapheneDB


Support Engineer

Support Engineer


GrapheneDB


customer support

engineer

neo4j

customer support

engineer

neo4j

This job post is archived and the position is probably filled. Please do not apply.
At GrapheneDB we proudly manage thousands of Neo4j databases, catering individual developers working on pet projects to large companies with challenging workloads and reliability requirements.\n\nWe are seeking individuals to join our customer support team. As part of this team, you will be resolving support requests and work closely with the rest of the engineering team to find and fix bugs, prioritize feature requests, and test and document GrapheneDB’s products and features. \n\nTechnical experience and empathy for customers are keys to success in this role. If you know how to help developers with technical questions, we want to talk to you. \n\n\n### What You'll do\n* Resolve customer support requests through email, phone or social media.\n* Ensure customer satisfaction and help clients become even more successful.\n* Engage with our ops team to escalate bugs and resolve problems.\n* Work directly with our product team to identify current issues, gathering the feedback of our customers to offer informed opinions on potential solutions. \n* Being part of the on-call support rotation to provide 24/7 emergency customer response.\n* Testing new features and create/update documentation.\n\n\n### Requirements\n* Excellent communication skills. (English)\n* Ability to explain complex topics in easy to understand and concise language (English)\n* Passion for helping people, solving problems and proposing elegant solutions.\n* Basic experience in at least one programming language. \n* Basic Linux skills. You will spend a part of your day reading through logs over ssh to our deployments and servers. \n* [Bonus] Experience providing technical support at a technology company.\n* [Bonus] Experience with NoSQL databases, especially Neo4j.\n\n\n### Location\nAs the rest of the team is located in Europe, your workday should match a part of the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South America East Coast) and in Europe timezones.\n\n\n### What we offer\n* Remote work\n* Numerous planned company events throughout the year.\n* Flexible working hours and a generous vacation policy.\n* A fair transparent salary (depending on location and experience). \n* Budget for personal development: books, training, conferences, etc.


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Beta Analytic


French Account Manager Freelance

French Account Manager Freelance


Beta Analytic


customer support

bus dev

archaeology

geology

customer support

bus dev

archaeology

geology

This job post is archived and the position is probably filled. Please do not apply.
**Beta Analytic** is looking for a self-motivated individual to help assist in our customer service and business development efforts with current and potential French clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and **based in Europe**.\n\nBeta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.\n\nThe company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.\n\nWe will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an individual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.\n\nDesired Qualifications\n\n- **French native speaker**\n- Excellent communications skills (oral/written) in English\n- Attention to detail and accuracy\n- Basic Computer Skills - proficient in use of email and the Internet\n- Planning and organizational skills\n- Information gathering and information monitoring\n- Customer service orientation\n- Logical thinking and Problem-solving\n- Availability to travel to conferences & congresses\n\nFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a **freelance basis**.\n\nFor more information on our company please go to www.radiocarbon.com\n\nJob Type: Full-time


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This job post is archived and the position is probably filled. Please do not apply.
Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?\n\nNow, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?\n\nCustomer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.\n\nWe are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!\n\nAs a Customer Success Senior Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 200,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.\n\n**We are looking for someone who:**\n* Has been a product manager for at least 7 years\n* Brings deep experience working with SaaS\n* Has experience consulting, managing accounts, or in professional services\n* Loves to showcase advanced technology to sophisticated customers\n* Writes exceptionally well\n* Wants work on a team with other high-performing peers\n\n**We are committed to being great, and we want someone who:**\n* Has a "can do" attitude and a history of delivering superb work again and again\n* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks\n* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies\n\n*We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.*\n\n\n\n#Location\nUnited States or Canada


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Teramind


Senior Technical Support Engineer

verified

Senior Technical Support Engineer


Teramind


linux

windows

tech support

customer support

linux

windows

tech support

customer support

This job post is archived and the position is probably filled. Please do not apply.
Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.\n\nRequired skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.\n\nThis is a full-time, remote position.\n\n# Responsibilities\n * Address customer issues\n* Work with engineers to resolve issues beyond your scope\n* Improve internal documentation\n* Write scripts to do log analysis \n\n# Requirements\n- Excellent knowledge of Linux and Windows\n- Knowledge of a scripting language such as powershell, perl, python, ...\n- Knowledge of basic SQL statements\n- Experience with firewalls\n- Experience with anti-virus / anti-malware software\n- Strong written and oral communication skills\n- Strong technical troubleshooting and problem-solving skills


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OfficeNinjas


Community Manager

verified

Community Manager


OfficeNinjas


community

marketing

community management

customer success

community

marketing

community management

customer success

This job post is archived and the position is probably filled. Please do not apply.
**WHAT WE DO **\n\nThe administrative profession isn’t what it used to be, and the influx of changing technologies and new responsibilities in an ever-evolving workplace has business implications beyond the front desk. \n\nOfficeNinjas recognizes admins and workplace operators, aka “Ninjas,” for the curious, engaged, forward-thinking professionals they are. We exist to provide vital resources, educational content, vendor vetting, networking events, and industry insights to ensure they have every opportunity to lead a valued and fulfilling professional life.\n\n\n**WHAT WE’RE LOOKING FOR **\n\nWe’re looking for a Community Manager (CM) with a distinctive voice who can champion the OfficeNinjas brand and harness the power of our global network.\n\nThe admin role is evolving, and Ninjas are leading the charge. Like all pioneers, they have big ideas and even bigger questions. The CM hears everything our community members share and eagerly responds with well-researched suggestions, a dose of encouragement, or an offer to facilitate a connection. \n\nThe ideal candidate knows how to balance their unique personality with the OfficeNinjas’ brand so that every interaction feels human and authentic. They’ve found the intersection of fun and professionalism. They live there now. \n\nAn integral member of OfficeNinjas’ fully remote team, the CM knows how to collect, synthesize, and report feedback in a way that helps our team better understand admins and anticipate their needs.\n\nMost importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The CM must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.\n \nFeeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.\n\n**WHAT YOU DO **\n\nUsing your powers of project management, you serve as the lead contact for OfficeNinjas Think Tank, a specialized group of highly vetted Ninjas who advise our team on business development, marketing efforts, and product development. \nYou manage every aspect of our volunteer program, including interviewing, selecting, and training reliable event volunteers who are passionate about the OfficeNinjas community.\nThrough guidance, organizational support, and brand education, you nurture the OfficeNinjas Ambassadors, a motivated group of admins who help generate awareness and excitement for our content, programs, services, and events.\nYou do more than just moderate our social media platforms. You create spaces that are supportive and informative by encouraging conversation and providing valuable content. \nUsing the SOP that you create, you manage our HelpScout account, ensuring that all customer support concerns are addressed with care and efficiency. \n\n**WHAT YOU NEED TO HAVE**\n\n25+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours) \nTwo years of experience in community management, preferably for a remote team\nGood understanding of the business operations/administrative role (bonus if you’ve worked as a Ninja yourself).\nAbility to maintain accuracy under pressure, handle multiple projects simultaneously, and adapt quickly to rapidly shifting priorities. \nA builder’s sensibility. You understand that if it doesn’t exist, it’s time to take ownership and build it with scalability in mind. \nProficiency in Asana (or similar project management tool), G Suite, and Slack. \nA healthy combination of big-picture perspective and appreciation for the details.\nA passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.\nAn appreciation for candor. You can handle it and offer it up.\nTech savviness. You’re constantly researching new tech tools, and you think every new software system is figureoutable.\nExcellent written and verbal communication skills. You’re always respectful but you don’t mince words, and you get to the point in as few characters as possible.\nMajor chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.\nA growth mindset. You seize opportunities to learn skills outside of your job description.\n\n \n**LAST WORDS**\nWe mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, accomplishing in three months what most businesses do in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.\n\nThe Community Manager is a long-term role, and they will be crucial to our success and growth. They’ll champion the OfficeNinjas brand and harness the power of our global network of admins. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.\n\nDid this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!\n \n\n# Requirements\nApply for the CM position here –> http://bit.ly/officeninjas-cm


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Wave


Customer Support Team Manager Bilingual

verified

Customer Support Team Manager Bilingual


Wave


customer support

french

english

english teacher

customer support

french

english

english teacher

This job post is archived and the position is probably filled. Please do not apply.
**Our mission:**\nIn 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.\nWave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK,