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286 Remote Customer Support Jobs at companies like Loom, Skyverge and Auth0 last posted 9 days ago. The median salary for Customer Support jobs while working remotely is $52,500 as of August 2018.

286 Remote Customer Support Jobs at companies like Loom, Skyverge and Auth0 last posted 9 days ago. The median salary for Customer Support jobs while working remotely is $52,500 as of August 2018.

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This month


Loom

Customer Support Specialist


Loom


customer support

saas

b2b

non tech

customer support

saas

b2b

non tech

9d

Apply

## Who We Are
Loom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:
**Loom is for colleagues and customers.** Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.
**Loom is video recording, simplified**. Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.
**Loom provides a human touch**. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.
## The Role
Our Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.
As a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.
We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜
### As a Customer Support Specialist, your responsibilities include...
* Helping customers through live chat, email and social media to ensure they are successful with our tool
* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team
* Contributing to our culture of "user delight" by sharing examples of user interactions with the rest of team
* Correctly identifying and reporting on support requests so the Product team can plan future product iterations
* Auditing and updating any support resources as the product changes (Help Center, Saved Replies, etc...)
* Helping write and maintain documentation for internal knowledge base
* Assisting with projects related to improving our support at scale processes 🚀
### You could be a good fit if you...
* Have previous experience delivering a superior support experience with respect, empathy and understanding
* Know how to to work under pressure and adapt to a fast-paced environment
* Have excellent written and spoken English
* Have the ability to pick up new technology quickly
* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own
* Are available for a full time schedule that spans weekends and may include holidays as our customers need us (working hours may include evening or early morning hours depending on your location)
### Bonus Points 💯
* Active and passionate Loom user
* Previous experience working remotely
* Familiarity with Intercom, Slack and Notion - you'll be living in these tools
* Previous experience working in SaaS
## The Good Stuff
* Work with a driven, welcoming team at a company that is changing how people communicate every single day.
* Yearly retreat with the team (last year we went to Mexico! 🏝)
* Unlimited PTO
* Shiny new Apple computer & budget for home office equipment
**Please note:** This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.
Loom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Requirements

Please apply via the link.

See more jobs at Loom

Visit Loom's website

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Skyverge

verified

Customer Support Specialist


Skyverge


customer support

woocommerce

wordpress

ecommerce

customer support

woocommerce

wordpress

ecommerce

16d

Apply

SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.

**The Role**

You’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.

**Here are some things you may do on a given day:**

-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed

-Answer pre-sales questions and other feedback from customers

-Document and optimize our support process to improve customer satisfaction

-Write technical documentation and other content so customers can help themselves

-Help our engineering & product teams to identify areas where we can improve the customer experience

-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need

With over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.

**On the first day you will:**

-Onboard and get to know your new team members

-Pair with a customer support specialist for training, and answer some customer questions together

-Have a complete WooCommerce setup with major plugins installed

-Read and review support guide

**In the first week you will:**

-Answer customer questions (draft, review from team member or manager, send)

-Dive into learning WooCommerce and our major extensions (Memberships, for example)

-Fix at least one documentation issue

**In the first month you will:**

-Own your own queue

-Answer customer questions with minimal review

-Contribute to documentation as necessary

**You**

You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.

**To succeed in this position, you must have:**

-A solid understanding of HTML / CSS

-A working knowledge of JavaScript

-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)

-Outstanding written communication and interpersonal skills

-Boundless curiosity for our products and our customers

-Ability to thrive in a remote environment (along with a reliable internet connection)

**It’s helpful if you have:**

-Experience with PHP / Ruby (or other programming languages)

-Experience with WordPress

-Experience with WooCommerce (or other eCommerce platforms)

-Experience supporting SaaS products

-Experience supporting downloadable software (especially in the LAMP stack)

**The Team**

Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.

As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.

This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.

**Process**

After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.

If this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂

**Benefits**

Here are some benefits we're happy to offer to our team members:

-Competitive salary

-Annual incentive for meeting team and company goals

-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)

-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)

-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)

-Work flexible hours from anywhere that has a reliable internet connection

-Tools (hardware/software) to help you be productive

-Allowance for professional growth (books, courses, conferences)

-Home office or co-working allowance

-A Kindle to help you keep learning

*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*

Requirements

Please apply directly through the link below. Applications accepted through August 15th.

See more jobs at Skyverge

Visit Skyverge's website

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Auth0

Technical Support Engineer


Auth0


customer support

engineer

customer support

engineer

28d

Apply


Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!

We are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.

Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.

Responsibilities:


* Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets.

* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

* Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.

* Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.

* Collaborate with other departments in the company to achieve customer satisfaction.




Requirements:


* Strong analytical and problem solving skills.

* Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance.

* Ability to quickly context-switch between multiple complex work streams.

* Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

* Customer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skills.

* Proactivity — identify opportunities and take preemptive action against potential problems.

* Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans.




Technical Domain Focus:


* Knowledge of software development fundamentals and common architectures.

* Knowledge of HTTP, encryption, basic security concepts.

* Understanding of authentication and authorization concepts.

* Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.

* Proficient in at least one programming language; ideally JavaScript.




Experience & Education:


* Min 2 years of technical support and/or software development.

* OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.




Location:


* This position will be based in our office in London.




Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

See more jobs at Auth0

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Last 30 days


Iwantmyname

verified

Support


Iwantmyname


customer support

help

service

tech

customer support

help

service

tech

2mo

Apply

PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY FURTHER APPLICATIONS. THANKS FOR YOUR INTEREST!

**The position**
We’re looking for someone to join our support team from the Asia Pacific side of the world. You’ll be providing additional coverage for our global customer base. Amazing customer service is one of the most crucial aspects of our business, so you will be absolutely key in helping us keep new and existing customers happy.
**Your work week will be Sunday to Thursday in your home time zone.** If you have questions about this, just let us know. (We have a pretty generous vacation policy, so you will have time off as well.)
**What your day-to-day work will look like**
* Replying to help requests and inquiries via email (we use a customer support system) and occasionally from social media platforms.
* Helping to keep our Support Centre (internal and external documentation) up to date.
* Improving our system and interfaces by reporting issues and sharing feedback with the design and development teams.
* Working with the team on improving our overall customer experience by giving and passing along feedback, sharing your ideas, troubleshooting, etc.
**Profile of our ideal applicant**
You absolutely have to have plus plus English language writing skills. You’ll be writing a lot, and English is our business communication language. (If you happen to speak/write another language, it would certainly be a bonus.) Quite a few of our customers don’t speak English as a first language, so clear communication is really important.
You must like people (like, actually like them). No matter how frustrated the customer, you need to be able to understand their perspective and keep working with them to get the problem solved without losing your cool. (It’s the internet, folks aren’t always polite…)
Curiosity. You don’t have to be the world’s foremost domains expert to work here, but a little curiosity will go a long way in learning the systems and processes and solving problems.
You need to be able to work without supervision. This is key. We are a remote team, and while you will have someone on hand for training, questions, etc. initially, there will be times when you’re on your own. We have tonnes of very thorough documentation and escalation channels for bigger issues, but you need to exercise your agency and not always wait for someone to tell you what to do. (In general you will overlap with others in your own and other timezones, so no one gets too lonely.)
**If you really want to razzle dazzle us, tell us about your:**
* Knowledge of domains, DNS, and internet plumbing-related topics
* Previous experience in customer service/support
* Previous experience in the startup space
* Experience with Desk.com or similar customer support software
* Appreciation of pop culture-centric gifs.

See more jobs at Iwantmyname

Visit Iwantmyname's website

How do you apply?

We are no longer accepting applications, but thank you for your interest!
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Socialchorus

Lead Technical Support Engineer


Socialchorus


customer support

exec

engineer

customer support

exec

engineer

2mo

Apply


The modern workplace is changing. It seems strange but in a world of connected everything, employees are feeling more disconnected than ever. Want to fix that?


SocialChorus believes everyone matters and our goal is to have every employee informed, supported, and connected to each other and the shared goals of the organization. The intranet and email are broken for organization communications.


How do we fix it? We deliver the right content at the right time to each person. This is what it means to be truly personalized.


Has it worked? Absolutely! Our client list includes household names and is growing daily and now we need your help!


We are currently seeking an Lead Technical Support Engineer to help deliver world class support to our ever-growing list of global clients.


We are a distributed team. Yes, we have offices in several cities but we build solutions for distributed workforces so we model our workforce the same way. In this role you really can work where you want. Ideal candidates will be based in the Eastern time zone of the United States.


RESPONSIBILITIES


*

Grow and lead a team of Technical Support staff with minimal oversight


*

Troubleshoot and debug a cloud SaaS platform


*

Develop and deliver novel solutions to customers in the platform


*

Develop and maintain tools for support team members


*

Partner with Product & Engineering on customer issues


*

Provide technical oversight for the Customer Success team






QUALIFICATIONS


*

3-5 years supporting a cloud SaaS or PaaS application (or equivalent)


*

Strong knowledge of SQL (DBA or application support experience preferred)


*

2+ years experience working in an Object-Oriented language (Ruby preferred, Python & Java)


*

Experience working/partnering with product engineering teams


*

Experience delivering technical projects


*

Experience working with business teams






Why SocialChorus?

Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.


If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.


So come for the challenges, come for the people, and the unlimited PTO, fully paid health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

See more jobs at Socialchorus

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Platform.sh

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

2mo

Apply

Platform.sh is a groundbreaking cloud hosting and development tool for web applications.
Though young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.

We are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment.

Our Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.

Mission :

Sales activity for existing customers:

- ensure renewal of contracts, including up and cross sells
- report on renewal activity
- liaise with sales team when necessary

Customer care:
- be involved in the customer’s journey from on-boarding to continued partnership
- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks
- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
- solve conflicts and concerns that were not solved at Customer Support level
- build and manage workflows for handling complaints


Technical Skills :

- SaaS business acumen
- relational and negotiation skills
- ability to effectively prioritize and escalate customer issues as required
- ability to learn and assimilate technical information quickly
- fluent written and verbal English
- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.
- basic knowledge of web development workflows and tools (git, CI tools)
- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)
- knowledge of cloud services (AWS, Azure)

Soft Skills :

- customer orientation
- sense of service
- energetic and self-motivated
- communication and listening skills
- analytical, problem solving and troubleshooting expertise
- organization
- pragmatism
- capacity to work remotely in an international fast growing environment
- high degree of ownership over one’s work

See more jobs at Platform.sh

Visit Platform.sh's website

How do you apply?

Please send your resume and cover message to our jobs@platform.sh email addess
We are looking forward to receiving your application !
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year

Join the Teramind team!

Come and help build the best insider threat prevention software around. We need tech-savvy, personable, creative individuals for key customer-facing positions.

Responsibilities:
- Own customer requests, tickets and feedback, and channel it through the company to make sure it's resolved
- Resolve customer issues as they arise
- Ensure customer satisfaction with our product
- Suggest to the customer different ways to use our software
- Recommend best-use practices

Requirements

- Happy personality a MUST!
- Admin-level knowledge of Windows and Linux
- MacOS knowledge is desired, but not required
- Native-level English

This is a full-time, remote position

See more jobs at Teramind

Visit Teramind's website

How do you apply?

Qualified applicants are invited to apply by sending their resume to hiring@teramind.co
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Hello! I'm Tony Rule with the Platform Support Team at Zapier. We're looking for someone to help grow our product and our collection of API integrations that enables over 1 million users (and growing) automate their tedious, everyday tasks so they spend less time working extra hours and more time enjoying what matters to them. The Platform Support Engineer will evaluate new apps that are submitted to our platform and work to improve existing apps. If this excites you, read on!
We're a widespread remote team of 120 people, located in seventeen countries, that think computers should do more work. The Platform Support Team currently has team members that live and work in Michigan, Oregon, New Zealand, Australia and The Netherlands. You don't have to be located in one of these places, you just have to be talented!
We get together 2-3 per year for a company retreat (the next one in is in January), and benefits include great healthcare, dental and vision coverage, 401k retirement plan with company match, profit sharing and 14 weeks paid leave for new parents.
If you’d like to be considered for this role please visit the Jobs @ Zapier (https://goo.gl/bcPRMS) site and complete the application form.
We're not accepting applications from agencies.

See more jobs at Zapier

Visit Zapier's website

How do you apply?

Complete the application here: https://goo.gl/bcPRMS
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Hiya! We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shops to Fortune 500 retailers. We’re looking for a Head of Support to join our fully-distributed team who will improve our support team and processes across our entire suite of products.

**Role**

You’ll be focused on ensuring that our customer support across our products and the platforms we work with continues to meet our high standards, and is constantly improving. You’ll be coaching support and engineering team members on tone and process, doing everything from reviewing drafts, spot-reading replies, assisting in de-escalating difficult threads, to tracking and improving team metrics on replies, response times, and response quality.

We know that the best learning and understanding comes from hands-on experience, so you’ll also be rolling up your sleeves to assist with support and pre-sales questions across our product suite. We have over 70 different products, so you’re excited that there’s always something new to learn.

You’ll have the opportunity to dive in and question everything: is what we’re doing effective? How are we measuring success? What standards are we setting? How can we improve and unify process across all products we support? Are our tools supporting our goals?

We expect that our head of support will be pushing our team forward on customer service best-practices, impeccable tone and voice, accuracy in replies, great supporting documentation, maintaining an internal knowledge base, and overall ensuring that our organization’s support runs as efficiently and seamlessly as a Swiss watch. We have several amazing team members already supporting our customers every day; you’ll be working directly with them to take our support to new heights.

We expect you to work closely with our product and development teams to ensure we’re building great products, have solid feedback loops in place for further improvements, and that customers get the help they need while running their businesses.

**You**

You have a remarkable knack for understanding our customers’ problems, and working together with them to understand our products and resolve issues. You know good customer service comes from a place full of empathy, helpfulness, and friendliness. Your written communication is crystal-clear and representative of the standards our team should work towards.

You’re solutions-oriented, self-directed, curious, and love solving problems. No question is too difficult for you to research, critically evaluate current best-practices, then develop your own path forward for an optimal solution or potential improvements. You can do this on your own, or work with a team to drive a project forward. You question existing practices and seek out the “best” way to do things.

To succeed in this role, you’ll have:

- excellent written communication and native-level English fluency. (Do you have proficiency in other languages? Tell us! We love being able to support customers in their native language.)
- ability to thrive in a remote environment (along with a reliable internet connection).
- above-average skills for reporting on and evaluating data & support metrics.
- boundless curiosity and inquisitiveness for our products and how we can do things better.
- high technical competency, such as ability to use FTP, launch a website from scratch, and understand software development in general.
- proficiency with HTML / CSS.
- experience writing technical documentation or guides.
- experience in previous team captain or leadership roles.
- experience in supporting software (downloadable or SaaS, we do both!).

It’s helpful if you have:

- experience with eCommerce, or with platforms we work with in particular (Shopify, WooCommerce, Easy Digital Downloads).
- experience in building, fixing, or maintaining software (if you have PHP, JavaScript, Ruby, etc., skills, let us know).
- previous experience working remotely.
- are US or CA-based for maximum overlap with our existing support team.

Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions. That said, we believe face time is valuable — availability for 1-2 company-paid team trips ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2017-recap/)) per year is necessary.

This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with support metric improvements, documentation added, and wiki edits.

**Process**

Qualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30-minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.

If this goes well, we’ll invite you to join our team and start your 4-week trial. During this period, you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 4 weeks, you’ll be offered a permanent position 🙂

**Benefits**

Here are some benefits we're excited to offer to our team members:

- Competitive salary
- Annual incentive for meeting team and company goals
- 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)
- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)
- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)
- Work from anywhere that has a reliable internet connection
- The tools (hardware/software) you need to be productive
- Allowance for professional growth (books, courses, conferences)
- Home office or co-working allowance
- A Kindle to help you keep learning

*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*

See more jobs at Skyverge

Visit Skyverge's website

How do you apply?

Please apply directly via this link: https://skyverge.workable.com/jobs/600766. Applications accepted through November 17th.
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**_US Based Applicants Only. Not hiring in Washington state, Oregon state, San Francisco, or New York._**


## What We Do
Simply put, we make websites easier to use. Through a scientific method of determining which site improvements result in actual performance improvements, we replace the old way of designing sites through gut feel and management opinions with designing sites through data. Tactically speaking, clients come to us for both strategic direction and to supplement their internal teams.


## The Sales Assistant
We struggled with what to call this job since while the core of the job is sales assistant, the job will also be what you make of it. We refer to our current sales assistant, Jill Mendoza, as our “Jill of all trades” and she has a small picture of Wonder Woman as the :jill: emoji in our slack instance. Unfortunately, we have grown too big for Jill to be able to do everything, so we need more help.


Here are a few of the many, diverse tasks that you'll be potentially doing:

+ Working to make sure quarterly client reviews are on track, and scheduling them with the clients
+ Creating sales decks with our CEO and 2 VPs of business development
+ Creating proposals with our CEO and 2 VPs of business development
+ Ensuring contracts are signed by all parties and facilitating handoffs between business development and the product management team
+ Various marketing tasks such as updating the website, sending out newsletters, posting jobs for sales assistants, etc (how meta!)
+ Helping to arrange team travel and client dinners
+ Competitive research and general LinkedIn research



## Who we’re looking for
Our most successful candidates have the following skills/experience/traits:


+ Ability to get things done with little direction
+ Worked cross-functionally in a highly collaborative environment, preferably in a remote capacity
+ Genuinely like working with clients and their distributed stakeholder group
+ Lifelong learner

If you’re interested in checking out the swell people you’ll be working with, click here [to learn more about the team.](https://crometrics.com/meet-the-team/)


_If you have questions as you go through this, make notes and if we haven’t answered them by the end, feel free to email chris@crometrics.com or tom@crometrics.com._


## Our Culture
+ **We’re a remote company.** We are spread out all over the country and enjoy the flexibility remote working affords. Want to go on a mountain bike ride in the middle of the day? Cool, don’t forget your helmet! Need to pick the kids up from school? Nice, you’ve got parent of the year in the bag. We stay connected through Slack and workcations, including one annual trip that is funded by the company.
+ **Our engineers value elegant code, but move fast.** We’re writing code that runs on top of existing websites. Some tests only run for a few days before disappearing (though some do so well they become a permanent part of the client’s site). If “minimum viable product” isn’t in your lexicon, you aren’t a good fit.
+ **Communication is critical.** We’re a remote company. That makes communication — including writing and reading comprehension — extremely important. You’ll work closely with engineers, designers and writers. This is not a simple “write specs and close tickets” gig. Successful applicants enjoy the process of defining and clarifying specs, documenting processes, improving processes, seeing their ideas and work affect millions of users, and uploading custom emoji to Slack.
+ **We’re relentlessly focused on our client’s happiness.** The PM is a client-facing role. Managing a client relationship virtually takes a different type of skill set – the PMs have to be both a strategic partner, the customer (represented by the data), teacher and project manager over the phone/email/Slack, all while delivering an exceptional level of service. This type of interaction is not for everyone, and we completely understand. It’s not easy!
+ **We are not perfect.** At the core of experimentation is the lesson to be learned from the test, whether a win, loss or inconclusive. We extend this concept to everything we do by setting the bar high for our team and fostering an environment of radical candor and constant learning.

This short essay sums up the philosophy we operate by: This is Professionalism: http://arches.io/2014/03/this-is-professionalism/ _Sound like something you are interested in? Read on._

See more jobs at Crometrics

Visit Crometrics's website

How do you apply?

## A unique application and hiring process, just like us
We’re glad you’re interested in working with us. We have a fairly unusual hiring process, but it has proven to work well both for us and for potential new hires. We have found that demonstrating basic competency is the best predictor of initial qualification for working with us, followed by actual work.


Our process reflects that. We’ve outlined our values and how we work above, and now we will ask you to complete a couple small tasks to show us you’re interested.


### **Email Application**
_The following is a typical task you would be doing on a daily basis. Follow the steps below to see if this type of work interests you and is a good fit. Please do not spend more than an hour on this task, as it is intended for you to be able to demonstrate basic competency in the core part of the job you will be doing, and it is not a real task._


Include the following in an email to tom@crometrics.com, rachel.osborne@crometrics.com and chris@crometrics.com:
+ Please suggest a restaurant that can seat 10 people on November 7th near New Montgomery and Howard in San Francisco. It will be for an important new client dinner. Explain why you chose the restaurant that you did.
+ Include a link to your LinkedIn profile, and the name of the town/city you live in. Note the job is open to US-based applicants only.
+ Desired annual compensation range (to ensure we’re not wasting one another’s time – we’re not going to hold you to this number) and general availability.


### Paid Interview
Assuming your submission exceeds expectations, we will reach out to schedule an informal conversations with our team to learn more about you, and provide an opportunity for you to ask questions of us. If all goes well for both you and CROmetrics, we will hire you for a “paid interview” where you start working with us for up to 2 weeks (20 hours max) as a 1099 contractor. This can be done on the side of your current full-time job so there is less risk to you.

If both parties like working together, we can determine best next steps. It may turn out to be best to remain a 1099 contractor, or become a part time or even full time employee. If we decide it's not a good fit, we go our separate ways and both sides “won” in the deal. Thanks again for your interest in the Sales Assistant position with CROmetrics. We look forward to hearing from you!
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BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms.

We also build custom development solutions for startups and established organizations, to address their specific platform requirements.

We are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity. Here are a few reasons why you’ll love working for BuddyBoss:

* We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.
* We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.
* We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.

### KEY DUTIES AND RESPONSIBILITIES

* Supporting our customers via our support forum & ticketing system and other communication channels
* Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
* Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others
* Identifying patterns and recommending improvements to management
* Handling large amounts of incoming tickets and respond in a timely manner
* Keeping constant communication with management regarding
* Authoring Success documentation for our customer facing Help Center
* Providing suggestions on methodology, processes, and tools to increase team effectiveness

### REQUIRED SKILLS AND EXPERIENCE

* Good knowledge in PHP and object orientated programming
* Good knowledge of Javascript/jQuery
* Experience with Git and other version control systems
* Experience with HTML5, Javascript, CSS3 and responsive design
* Experience working with BuddyPress
* Full knowledge of our products
* A can-do attitude
* Exceptional time management and organizational skills
* Passion for excellence at every level
* Superb verbal and written communication skills
* Actively stays up to date with the latest trends and techniques in web development and customer support

See more jobs at Buddyboss.com

Visit Buddyboss.com's website

How do you apply?

Apply via: https://www.buddyboss.com/job/support-agent/
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We're looking for a Technical Support Engineer to join our growing team with the goal of making our customers successful. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all.

The Technical Support Engineer contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Piwik and InnoCraft.


### What you will do:

- Deliver happiness to every customer you interact with by answering their questions via phone and email (or by any means necessary).
- Guide customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.
- Become more knowledgeable about our web & mobile analytics products than anyone else, and become an expert in the larger analytics space.
- Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.
- Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.
- Ensure that Piwik and InnoCraft are delivering business value.
- Contribute to improving our processes, systems, and customer interactions by initiating and driving innovative projects to help our clients become even more successful.
- Availability to be on call for emergency issues that arrive during off hours.


### Within your first few months, you should should expect the following:

- 30 days: Learn how to answer customer questions, be familiar with Piwik solutions, positioning, competition, and product suite. Internalize our success stories, our systems and our processes. You’ll shadow every possible sales and customer success meetings with existing clients.
- 60 days: Begin to take on your own portfolio of accounts and lead onboarding processes for new customers. Become fluent in their history, their goals with Piwik, and define a plan to make these accounts successful.
- 90 days: You’ll be fully ramped and executing against your portfolio of customers. You’ll have ownership over the engagement, retention, and growth of these clients.


### Requirements:

- Customer-orientation and excellent communication skills
- Ability to manage multiple priorities, commitments and projects.
- Excellent technical troubleshooting skills
- Self-motivated, directed and passionate about what you do. Strives for results.
- Experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX)
- Willingness to participate on-call rotation during off-hours and weekends
- Experience working or using web analytics (eg. Piwik or Google Analytics)
- (Bonus) Familiar with programming language like PHP
- (Bonus) Experience with databases and SQL queries


### Location

- Remote work position.
- As our customers are mostly located in Europe, your work day must match the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South america East coast) and in Europe timezones.


### Benefits

- A rewarding salary
- Working with fun and energetic people
- A good work/life balance
- Remote work
- Part time possible
- Flexible hours
- A huge “playground” to grow your skillset
- Immediate impact


### About InnoCraft and Piwik

At [InnoCraft](https://www.innocraft.com/), we offer analytics products & services to enable our users to grow their business. We believe in openness, privacy and 100% data ownership and we created [Piwik](https://piwik.org) to fulfil our mission to liberate analytics.


Our team is filled with customer focused individuals that champion and support our products used by a growing list of customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within InnoCraft. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are acombination of passion and persistence.We feel that through our roles we can positively impact millions of end-users and their experience with Piwik Analytics and InnoCraft products.


##### Apply online **[Apply online here](https://piwik.org/jobs/)**.

We’re looking forward to receiving your application!

See more jobs at Innocraft

Visit Innocraft's website

How do you apply?

Please apply here: https://piwik.org/jobs/?from-remoteok
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View the full posting at: https://cornershopcreative.com/help-wanted-wordpress-developer-support-specialist/

Cornershop Creative (https://cornershopcreative.com) is seeking an awesome, U.S.-based WordPress developer to join our distributed team.
The core responsibility for this position will be investigating, troubleshooting, and coding solutions for WordPress-based websites and applications for our non-profit and small business clients. The person occupying this role will spend his or her time making iterative changes and bug fixes to design, functionality, and backend improvements of the dozens of websites Cornershop manages and maintains. Tasks may include setting up WordPress custom post types, fields and taxonomies; troubleshooting server errors and migrating sites to hosts; and minor HTML, CSS (SASS), and JS coding for custom themes. Additionally, this position may be responsible for developing and maintaining custom WordPress plugins.
Our ideal candidate is a hard-working, curious troubleshooter comfortable working independently with little supervision, but who also enjoys working as part of a team that includes developers and non-developers. Since we're a distributed shop, you’ll get to work from home! Cool, right?
Specifically, the things we’re looking for include:

* Experience with receiving potentially vague end-user bug reports, recreating the issues, and diving into the codebase to quickly identify root causes
* Significant experience with WordPress theming: template hierarchy, hooks, WP_Query, etc.
* Strong knowledge of HTML5 markup and CSS3
* Ability to write CSS/SASS for cross-browser, responsive design (not just by using Bootstrap)
* Decent JavaScript skills (particularly in jQuery and/or the Node.js ecosystem)
* Experience managing codebases and deploying websites onto third-party hosts via git, and/or sFTP, making DNS record changes, etc
* Past experience with quickly and effectively maintaining/troubleshooting/supporting code written by other developers
* Familiarity with command line tools like git, gulp and wp-cli
* Ability to laugh at our stupid jokes (and the occasional good one)
* Familiarity with current (and evolving) best practices in front-end dev regarding semantics, performance, cross-browser consistency, etc.
* Ability to not lose your s#!% when you occasionally get feedback like “can we make the logo bigger?” or “change the padding by 1px” (and then getting asked to change it back), which may happen despite our best efforts
* Willingness to work in a fast-paced environment (we keep pretty busy!) and manage a workload of several projects at a time
* Superb written and oral communication skills




Other stuff we’d love it if you’re good at, but aren’t requirements:

* Working with and customizing BuddyPress
* Troubleshooting mySQL performance issues (and writing performant queries)
* Familiarity with Apache/nginx configuration, tuning and troubleshooting
* Ability to understand and work with common third-party REST APIs
* Develop ingenious scripts to facilitate complicated cross-platform content migrations
* Using Photoshop and understanding challenges in designing for the web
* Working with nonprofit CRM tools such as Salsa, Luminate Online, Engaging Networks, Blue State Digital, and Classy
* Remembering to un-mute yourself before talking on conference calls
* Being passionate about progressive causes
* Writing basic bash scripts and performing other devops/Linux sysadmin kinds of stuff



Cornershop Creative is an award-winning online services agency committed to listening carefully to our non-profit and small business clients and helping them achieve their goals. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https://cornershopcreative.com/.
To apply, send an email to jobs@cornershopcreative.com with the following:

* Your résumé, which should include an indication of which American state you live and work in
* A brief cover letter, explaining why you’re excited about this opportunity
* Links to work you’ve done that we should see, such as recent websites, git repos, or contributed plugins/modules/themes
* Ideal salary range



 
U.S. Applicants only!
Please be sure to include all of these items — to save everyone valuable time we’ll throw out incomplete applications. Thanks for understanding.
Cornershop is an equal opportunity employer.

See more jobs at Cornershop Creative

Visit Cornershop Creative's website

How do you apply?

To apply, send an email to jobs@cornershopcreative.com with the following:
~~Your résumé, which should include an indication of which American state you live and work in
~~A brief cover letter, explaining why you’re excited about this opportunity
~~Links to work you’ve done that we should see, such as recent websites, git repos, or contributed plugins/modules/themes
~~Ideal salary range
Apply for this Job

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Boords is looking for a Sales & Customer Support Assistant to help our customers have the best possible experience. We are a self-funded saas company on a mission to make storyboarding simple. We've been running for just under 2 years and in that time have gone from an idea to a profitable, fast growing company.​

We’re a small team who share an office in Old Street, London with our sister company Animade (an award winning animation studio), so you’ll be working with a tight-knit group and have the opportunity to make a real impact.​ This is a remote role, however you must be an EU citizen and be able to join our morning video calls at 9am GMT. ​

### What's the job?

We're looking for someone to be the first port of call for new and existing Boords customers. You'll be responsible for getting back to people via the live chat on our web app (we use Intercom), manning our email inbox and our Twitter account.

You will also be filtering and qualifying potential new customers who sign up for our free trial, providing one-on-one help and converting those potential customers into paid Boords users.

You'll be given full training on all aspects of the role. We work with clearly defined processes, and you will have clear targets as well as all the tools and training you'll need to excel.

### Your responsibilities will include:

- Fielding all incoming customer requests via Intercom, email and Twitter
- Nurturing promising sign-ups into paying customers
- Maintaining a consistent, friendly tone of voice
- Updating and refining our FAQ and support documentation
- Arranging product demos and screencasts for customers
- Providing input based on customer suggestions during sprint planning
- Identifying patterns in support requests
- Keeping up to date with Boords as a product

### Requirements

- Outstanding written and verbal communication skills with the ability to build rapport with new customers
- Initiative, self-motivation and good time management skills
- Able to work well as part of a team as well as independently
- Experience in a customer facing role
- EU Citizenship


### Benefits

We believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture. Working with us, you can expect:

- A competitive salary
- A great work/life balance (we have fixed working hours)
- Profit share scheme
- Team away days and trips. Last year we hired a villa in Tuscany!
- Incredible company culture and team spirit
- Boords hoodie 🙂

See more jobs at Boords

Visit Boords's website

How do you apply?

Please apply via Workable
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YouCanBook.me is hiring for one of the best jobs in our company!

We need a **wise, imaginative, decisive, strategic, inspiring,** person to head up our customer success and onboarding team (currently 3).

You would get to work with our best asset - our customers - everyone from the single marketeer or university professor, to the some of the biggest companies in the world (customers from Pearson, Box, Yelp, Shopify, Pintrest, Expedia, Atlassian and many, many more all use our tool).

Our hundreds of thousands of users are the ones who have pushed YouCanBook.me to be one of the fastest growing, and widely adopted scheduling tools in 2017.

It's a bit crazy sometimes how we manage a million appointment bookings a month for our users, with a team of just 9, but we love doing what we do.

We are small, remote, bootstrapped, profitable and all the good things. Don't apply if you're looking to rise up the ranks of a mega-corp. Instead, join our ranks, and build your craft inside our tardis. We need you.

Our company has been named one of the top performing [UK tech companies by G2 Crowd](http://go.g2crowd.com/citygrid-ukireland.html). We recently sponsored [SaaStock Conference in Dublin](https://www.saastock.com/sponsors) to reach out to our main customer base - tech companies working on cloud tools. We're sponsoring the upcoming [SupConf 2017 in Atlanta.](http://supconf.supportdriven.com/)

We care deeply about customer success and understanding what our customers need. That's your job right there.

Our co-founder and CEO, Bridget Harris, has just recently been named a [national finalist in the digital category](http://forwardladies.com/awards-2017-winners/?inf_contact_key=6bfb099cade7c45fcab4c9ffdaf3966f393d1654f22aaacd15a830a350cb4399) for the 'Forward Ladies' awards for women in business. She's a regular speaker at conferences like [Business of Software 2017](http://businessofsoftware.org/) and [Microconf 2017](http://www.microconf.com/growth/speakers/). Why does that matter? Because we like sharing how we 'walk the talk' on company culture and building a sustainable, happy software business.

We are working to build an amazing place where work gets done. You'd be joining a handful of smart, imaginative, hard workers and learners. We meet up around twice a year from our locations in the US, Spain and the UK. We share and build. We celebrate success together. We work on where we went wrong, and build something better.

You need to join us.

**We like:** systems, processes, automation, documentation, scaling, profit and happy customers.

**We don't like:** over-working, being stressed, sloppy work, typs, actual offices, paperwork, not being able to help.

**What you would get:**

- a fair transparent salary (depending on location and experience). (we're working on offering profit share and bonuses).
- 'unlimited' vacation - people usually take 25-30 days per year + national public holidays
the best health insurance we can buy for you.
- happy to discuss any other benefits you need - we're committed to the best family support policies we can afford. Let's talk.
- a role where you would be given the highest room to succeed, grow and produce results - we are outcome-focused, not output-driven.
- work with a happy, funny, inclusive, hard working team - we're a mixed bunch with lots of different things in common, and separate interests which keep the rest of us amused.

A quote recently from one of our team members was 'this is the most open company I've ever worked for'

**So what's the job?**

Well think of us as your customer. Who do you think we ought to be looking for? Our tool is a freemium, low-price-point app with some very high-paying customers (hundreds of thousands of customers in total, around 10,000 of them paying), a committed team who deals with a steady flow of tickets, and even sees a zero inbox occasionally. One of our biggest challenges is how to streamline and optimise our support to our users - how to get them to the solution as quickly as possible.

So what would our Head of Onboarding and Customer Success be expected to do?

This is not a trick question - we do have a list of responsibilities, honestly. But we want to know what kind of job you are looking for. Let us know how you'd love to help our company, what your skills are, why we should be considering you.

**Let's hope for a magical fit.**

**Caveats (sorry, yes there are a few)**

- Must be willing to cover / work shifts starting 9am+ EST working hours . Will also need to be happy to occasionally cover end of day PST.
- We like to travel - must be happy to board a plane probably every few months for flights to Europe, or meet clients in US, go to conferences, that sort of thing.
- Our hope and expectation is to hire someone with significant experience working in a similar role for a SaaS tool - if this isn't you, please address why you'd still be a great fit for us anyway (we're always open to being persuaded).

See more jobs at Youcanbook.me

Visit Youcanbook.me's website

How do you apply?

Follow links over at https://youcanbook.me/jobs/
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This is a full time long term remote position with a fast growing Israeli based technology company. You can be working from anywhere in the world as long as you can meet the below requirements.

Position Requirements:

We are looking for people who like to solve problems and help customers and:
1. Native English - must have excellent written and spoken English
2. Customer-orientation and excellent communication skills - must be comfortable communicating by email, phone and chat
3. Excellent technical troubleshooting skills
4. Experience in providing customer support via phone and web in English
5. Knowledge of HTML, JavaScript, CSS
6. Minimum availability: 6am till 3pm Israel time Monday to Friday

Key Responsibilities

1. Manage the setup process for new customers and change requests from existing customers that include working with our team in India to make sure we deliver the setup on time and at the highest quality
2. Provides world-class support to our international clients primarily via email using our ticketing system
3. Troubleshooting of technical issues
4. Answering product related questions and adding documentation for repeating questions
Note: we need to pay you by invoice

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How do you apply?

fill the form
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# MEET US.

We're a growth-stage company building a [low-code business platform](http://www.zenginehq.com/) in the cloud.

Our recently expanded management team has a [track record of success with startups](https://blog.wizehive.com/wizehive-raises-capital-and-expands-executive-team).

Development staff work remotely. The company is headquartered [near Philly](http://www.phillytechguide.com/).

We enjoy competitive salaries, health benefits, stock options, product ownership, unlimited PTO, and more.

# MEET ZENGINE, OUR NEW PLATFORM.

Zengine's backend is a REST API, built on a LAMP stack using CakePHP.

Its frontend is a single page app, built using AngularJS.

Its "serverless" plugin architecture is powered by Node.js and AWS Lambda.

The whole stack is Docker native, and continuously delivered to AWS.

# [INTRODUCE YOURSELF!](https://www.wizehive.com/careers/devops-and-production-support-engineer)

If you are able to architect and maintain _large-scale distributed cloud infrastructure_, willing to engage in regular _production support responsibilities_, comfortable in a _fast-paced environment_, value _team collaboration_, pride yourself on _attention to detail_, and are _hungry to continually learn_, then **[we want to hear from you](https://www.wizehive.com/careers/devops-and-production-support-engineer)**.

### YOU'RE A PRO WHEN IT COMES TO:

* A wide range of AWS services including: EC2 (instances, volumes, load balancing, auto scaling, etc), Lambda, VPC, Route 53, S3, RDS, CloudWatch, CloudFormation, IAM, CloudTrail, OpsWorks, and more
* Elasticity and scalability concepts
* Unix system administration
* Containerization - especially Docker
* Scripting with Bash, Ruby, and/or Python
* Robust logging, monitoring, and reporting systems
* Infrastructure hardening
* MySQL database administration
* Interacting with RESTful web services
* Automating release processes
* Working closely with development teams to deliver frequent releases

### YOU MAY EVEN HAVE:

* Experience with the ELK stack
* Experience in an environment with strict compliance requirements
* Formal AWS training or certification

See more jobs at Wizehive

Visit Wizehive's website

How do you apply?

https://www.wizehive.com/careers/devops-and-production-support-engineer
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Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?

Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps. Pretty great, right?

Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our team works closely with customers to highlight what's possible with our software — from live product tours to sharing product management best practices drawn from personal experience.

We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!

As a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 100,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.

We are looking for someone who:
-Has been a product manager for at least 3 years
-Brings deep experience working with SaaS
-Loves to showcase advanced technology to sophisticated customers
-Writes exceptionally well
-Wants work on a team with other high-performing peers

We are committed to being great, and we want someone who:
-Has a "can do" attitude and a history of delivering superb work again and again
-Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
-Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies

We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program to the right candidates.

For immediate consideration, please contact us at Customer-jobs@aha.io. If you have the right background, we will quickly follow up with you. We are not working with recruiters or third-party agencies.

See more jobs at Aha!

Visit Aha!'s website

How do you apply?

Please send resume and cover letter to: Customer-jobs@aha.io
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#### We looking for a friendly, helpful and tech-savvy type that loves teaching people how to use things.
We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to support all of our fans in the various parts of the world.

We're a small team, so you'll have a big impact on the product.

**Your day-to-day will involve:**
Answering user questions via in-app messenger
Explaining new functionality to existing customers
Conducting scheduled product demos online or via phone calls
Creating and improving support documentation

**For this role we need you to:**
Be motivated to help people with their questions
Have a friendly, engaging and relaxed style
Demonstrate outstanding written communication
Be generally interested in SaaS products

#### Specifics:
The role is part-time. Flexible 20hrs per week with a minimum of 3hrs per day during business hours.
The position is fully-remote but does require that you are in a timezone close to UTC-05:00 (New York, Toronto, Chicago…).

We're ideally looking for someone to join our team on an ongoing basis with additional hours, however we'll keep it relaxed initially as we get to know each other.

#### About Us:
Skedda is cloud-based, business-to-business SaaS platform for managing bookings for “spaces” at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, studios, halls, courts or any other kind of “space”. It’s truly an international product, with active customers in over 2000 cities globally.

We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.

We'd love you to join the team!

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Visit Skedda's website

How do you apply?

Just click below to apply and answer a few quick questions about why you'd be a great fit for the role.
Apply for this Job

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Manage a pipeline by engaging with prospects, understanding their technical requirements and work to successfully onboarding the customer onto our content delivery platform. You are responsible for generating revenue and increasing market shares based on a given industry vertical. You will work with the Customer Success team to ensure a smooth transition of customer accounts once onboarded. Developing long term relationships with fast growing companies and startups to bring the most innovative applications to KeyCDN.

_Skills & Experience:_
* 3+ years of successful sales management or sales engineering type of roles
* Experience in selling IaaS or CDNs
* Outreach to potential customers
* Excellent communication skills
* A degree in computer science, engineering, or related majors is a plus
* Technical understanding of web technologies (HTML, WordPress, cloud services)
* Ability to easily understand and assess customer’s requirements/needs
* Support customers during and after the onboarding process
* Work both independently and collaboratively within a global team (we love Slack!)

**Location in pacific time zone (UTC -7) is preferred.**

See more jobs at Keycdn

Visit Keycdn's website

How do you apply?

If interested, please tell us why this position is a fit for you and where you can make the most impact.
Please attach your CV as PDF.

**No recruiters or agencies please.**
Apply for this Job

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WordPress Support / Happiness Engineer

We are looking for 3 Technical Support / Happiness Engineers to join our team.
Thrive Themes, https://thrivethemes.com/ is a rapidly growing and innovative software vendor in the WordPress themes and plugins space. We entered the market around 3 years ago and have been on a significant growth curve ever since.

Today, we have a highly skilled team that are constantly pushing the boundaries of WordPress software development by releasing market leading software products. Our software gives online business owners a complete set of conversion oriented marketing tools to help them build better websites and get more leads and customers.
Recently, we have been faced with a growing problem: many of our customers are in the US and because our team is located in Europe our response times to these customers’ requests are longer than we want them to be.
This is where you come in!
We are looking to hire additional team members for our technical support and customer communications team. As part of this team, you will be working closely with our customers and members, to help them solve technical problems and answer questions about our products. The support and communications team is also tasked with reporting bugs and communicating with the development and marketing teams about what kinds of issues our customers typically experience, what features they request and what kinds of questions they have.

Skills that you must have for this position:

* Fluently written communication in English with excellent spelling, punctuation, and grammar.
* The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.
* The ability to capture relevant screenshots and include them, where necessary, in the responses.
* The ability to get familiar with new software and functionality quickly, without the need for a lot of handholding and instruction.
* A thorough understanding of WordPress. To give you an idea of the level of understanding required, you’d be expected to know:- * How to add widgets to a sidebar * The difference between a post and a page * How to turn comments on/off on posts/pages * How to switch to a new theme * How to change menus and menu items * How to modify the permalink structure * How to add a new plugin
* Basic knowledge of HTML, CSS, PHP and javascript (no development skills needed, but a basic understanding of how these languages interact to make websites work is very useful).
* A knack for taking technical language and making it understandable.
* A passion for solving tough problems and proposing elegant solutions.

Other skills it would be nice if you had, but we can train you if you don’t:
* Had a previous Customer Support experience.
* A portfolio of WordPress websites that you've build.
**If this seems like it’s a good fit for you then allow me to take a few minutes to tell you what we can offer in return:**
* Freedom to get on with the job. We're not some giant company with dozens of people between you and a result. You'll be part of a small team that's trusted to get on and deliver.
* Remote working, you can work anywhere in the US, as long as you cover the US timezone
* A place in a fast moving software company with big ambitions and an exciting future ahead.
* Books, just let us know what book you think that might help you grow your skills and we will get it for you.

If this sounds like what you’re looking for? Great.

To get this position you will have to join us between 20 of August and 8th of September, in Austin, Texas. You will get paid for this training and we will also cover the housing and flight for you. At the end of this training you should have all the skills you need to get started.

Send us details of what you can and can’t do (be honest, it’s important) as well as a few details about who you are as a person and we’ll be in touch.

**Besides the details mentioned above, your email should also contain answers to the following questions:**
1. Where in the US are you located?
2. Are you available between 20 of August and 8th of September for Thrive support procedures and products training sessions?
The following are questions you might be asked by our customers. Please send us an example of an answer you would give in each of the following scenarios:
3. When I attempt to install your plugin, I get this message from WordPress: “The uploaded file exceeds the upload_max_filesize directive in php.ini.” What can I do?
4. Why is my blogpost on the homepage? I would like to have a different page there.
5. What changes are needed on this page: https://thrivethemes.com/ in order for it to be a Landing Page?

**APPLY FOR THIS POSITION**
Send an email to support@thrivethemes.com and **add [Support Job] in the subject.** If you think you might be a good fit, **let us know why! Email your resume, a short paragraph about yourself, and answer the questions listed above.**

**Note: You should apply before 3rd of August 2017.**

See more jobs at Thrive Themes

Visit Thrive Themes's website

How do you apply?

Send an email to support@thrivethemes.com and add [Support Job] in the subject. If you think you might be a good fit, let us know why! **Email your resume, a short paragraph about yourself, and answer the questions listed above.**
Apply for this Job

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Your Mission, Should You Choose to Accept:

Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating not just the expense report, but the entire business trip.


About The Job

As a Success Coach, you’ll support customers day in and day out, with the understanding that a product-driven company grows nowhere without a happy customer base. You’re on the front lines to interact with our customers via email and chat predominantly, but we also sprinkle in phone calls and the occasional in-person visit.


About You

Joining our team means you enjoy a fast-paced and challenging work environment. You thrive as an individual contributor and you know how to get shit done. Still wondering whether this is the right role for you? The most successful candidates can:

- Manage time and prioritize efficiently. Things change all the time, especially with the product.
- Learn from peers across teams in an informal fashion. After all, no one is an expert at Expensify and we're all learning things as we go.
- Do what it takes to bring the most value to the company everyday, even if that value is created in a repetitive and not so glamorous way. #oneteamonedream
- Say “no” and communicate that things won’t always change “now”. This helps to keep our product simple and user-friendly.
- Deftly articulate complex thoughts. One moment you may be having a technical discussion with an engineer about a bug or product flow that’s confusing for our customers, before quickly moving on to working directly with a non-technical customer to fix a problem.
- Bonus: Some general understanding of the accounting process, Not required!


See more jobs at Expensify

Visit Expensify's website

How do you apply?

Next Steps

Like what you see? Applying is easy, but it takes time. See, while we know you're awesome, it's actually really hard and time consuming to find you in the midst of literally hundreds of other applications we get from everyone else. So this is where we're going to ask our first favor: can you make it really easy and obvious how great you are, so we don't accidentally overlook you? There are probably many ways to do that, but the easiest way is to help us out by answering the following questions:

1. Describe a memorable experience - whether at work or in your personal life - working with a client/customer. What issue did they face, and how you were able to address their concerns? If you weren't successful addressing their concerns, why not?
2. Pretend you had a month to do whatever you wanted. What would you do? And would this be sufficient time to accomplish the goals you set out to achieve?
3. What do you want to do with your life, and how is Expensify a step toward those long-term goals?
4. How did you hear about us? A job posting? Chalk on a sidewalk? From a friend? Let us know where you saw this opening.

Resume not your thing? That’s great, we don’t really read them anyways! Forward your responses to the questions to jobs@expensify.com. We're excited to hear from you!
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

### Who we are

Boords is a bootstrapped, self-funded SaaS company on a mission to make storyboarding simple. We've been running for just under 2 years and in that time have gone from an idea on the back of a napkin to a profitable, fast growing company. Boords is a web-based storyboarding tool, which makes it easy to add, remove, reorder and replace content to make the perfect storyboard quickly and easily. We’ve been keeping storyboarding simple since 2015.

We’re a small team who share an office in Old Street with our sister company Animade (an award winning animation studio), so you’ll be working with a tight-knit group and have the opportunity to make a real impact.

### What's the job?

We’re looking for a Customer Support Specialist to help people who use Boords have the best possible experience. You will be responsible for ensuring that all customers are fully engaged and getting the value that they expect from Boords. We want everyone using Boords to have the best experience they possibly can, and your role will be at the centre of that.

As well as ensuring current customers are kept happy and any feedback is dealt with in a quick and friendly manner, you will also be responsible for bringing on new customers. This will involve a mix of converting those from our database to a paid plan, spotting those opportunities with potential Boords customers via Intercom chats and converting them to paid customers, as well as thinking of initiatives and sectors to target new potential customers for Boords.

Being a remote role, great written and verbal communication skills are particularly important. Initiative, self-motivation and good time management skills are also a must.

### Your responsibilities will include:

- Being the first port of call for existing and prospective customers via our online chat app (we use Intercom)
- Updating and refining our support documentation
- Helping customers understand what Boords can do for them
- Arranging product demos and screencasts for customers
- Speaking to customers over the phone either dealing with queries or selling Boords
- Filtering suggestions from users, grouping them and feeding them into the dev team
- Providing input based on customer viewpoint during sprint planning
- Identifying patterns in support requests
- Keeping up to date with Boords as a product


### Requirements

- Outstanding written and verbal communication skills with the ability to build rapport with new customers
- Initiative, self-motivation and good time management skills are a must
- Able to work well as part of a team as well as independently
- Experience in a customer facing role


### Benefits

We understand that there's a lot of options out there for people with great customer support skills. However a lot of those jobs are at larger companies where you'll spend your time sitting in meetings, working with outdated systems or otherwise not getting your ideas heard. We believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture.

### Working with us, you can expect:

- A competitive salary
- A great work/life balance (we have fixed working hours)
- Pension scheme
- Profit share scheme
- Team away days and trips. Last year we hired a villa in Tuscany!
- Incredible company culture and team spirit
- Boords hoodie

See more jobs at Boords

Visit Boords's website

How do you apply?

Please apply via our [Workable page](https://boords.workable.com/jobs/500807/candidates/new)
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About us:
Surge is a publisher focused platform building the future of analytics, demand and content optimization. We've focused heavily on our product (you won't find much about us publicly, all of our clients are word-of-mouth). We have no public web presence. We work exclusively with publishers doing at least 50 million page views every month. Our largest customer is an Alexa top 50 site. We give our clients the ability to view every single ad impression served on their site and tie it back to the exact amount of revenue it generated along with the content that the user was viewing and the user that the ad impression was delivered to. Every single one of our customers is important to us, and we provide an extremely high level of service, continually going above and beyond. We're a small team that's 100% remote.

About you/the role:
You love data. You love spreadsheets. You love communicating with customers. You have some experience in the digital publishing industry, either owning, operating, or working with a web-based publication or are happy to jump into the deep end and deal with the steep learning curve. You understand how the ad industry works. You can speak, or are willing to very quickly learn, about the publisher eco-system, terms like DFP for Publishers, AdExchange, Header Bidding don’t intimidate you. You understand Google AMP, Facebook instant articles and the web ecosystem in general.

We don’t care about formal education or years of experience. We’re 100% remote, all communication is generally through slack, although we do jump on calls occasionally. You’re willing to do whatever it takes from a customer and company success perspective. You’ll be building a customer success team from scratch, communicating with engineers and customers, so a technical background would be a huge plus (specifically on the front end, understanding and being able to debug javascript, and problem solve will come in very handy). You’re comfortable wearing multiple hats, and working in a very fast-paced environment where you will be expected to be both self-directed, and self-motivated. You appreciate a no-bullshit office environment. You must be an excellent communicator with flawless written English, and fluent spoken English.

Starting salary in the $75k-105k/yr range. There’s plenty of opportunity for growth for the right person, including building out customer success and helping direct the product based on client feedback.

This is a contract to hire position. The first 8-12 weeks will be on contract, transitioning to full time after evaluating fit at the end of that period.

See more jobs at Surge IO Inc

Visit Surge IO Inc's website

How do you apply?

Send an e-mail to jobs@surge.io detailing why you'd be a good fit, along with a resume.
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Solcast is looking for a multi-talented software developer to help us expand, improve and support our solar radiation and solar power forecasting API to enable industry transition to a more solar powered future.
The role is an 18 month, full-time contract position. We have an office in Canberra ACT, and we are also open to remote work within the +7 to +12 UTC time zones, preferably within Australia.
#### Responsibilities
- Writing web services using .NET Core and the ServiceStack framework
- Write unit and integration tests for the API
- Working with customers of the API including troubleshooting and writing documentation
- Working with our researchers to support them furthering the field of solar radiation forecasting
- Building internal tools to make our developers and researchers lives easier
- Occasional working across multiple programming languages when required, this may include R, MatLab, Python and others.
- Building and maintaining applications running in a Linux and Docker environments
- Supporting our applications running on AWS including support resolution and troubleshooting
- Optimizing database queries and functions.
- Building and integrating automation and monitoring systems to help us keep the API online without human interventionnpm dt
- Responding to production outages out of hours (compensated with time-in-lieu)
#### Required skills and experience for this position
- Strong interest in solar energy technology
- Working well with a remote team
- Experience supporting linux production systems and tooling
- Working openly within a team, comfortable making, owning and sharing mistakes, learning from them and moving on
- Strong skills in writing HTTP based APIs
- Strong front end web development
- Strong .NET or Java experience
- Good with SQL, confident working with both standard SQL, Postgres and .NET/Java ORMs
#### Desirable skills and experience for this position
- Working experience of GIS based systems
- Experience working with AWS
- Working with statistical modeling tools such as R or MatLab
- Experience with the ServiceStack framework
If you think you fit some or all the above, we'd love to hear from you, please send your resume and cover letter to [jobs@solcast.com.au](mailto:jobs@solcast.com.au)
No contacts from recruitment agencies or consultancies will be considered.

See more jobs at Solcast

Visit Solcast's website

How do you apply?

Send resume and cover letter to jobs@solcast.com.au
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[Rendered Text](http://renderedtext.com/?utm_source=remoteok&utm_medium=link&utm_campaign=csejob) is looking for an engineer with a web development background to join our growing customer success team. Our product [Semaphore](https://semaphoreci.com/?utm_source=remoteok&utm_medium=link&utm_campaign=csejob) is a hosted CI/CD service with a global customer base, including companies such as Salesforce, General Assembly and 500px. Our mission is to build a lasting company where talented people work on great products. That’s where you step in.
As a customer success engineer, your job will be to help both new and seasoned users get the most out of Semaphore. You will be focused on web development technologies, with Ruby and Node.js being the most frequently used ones on Semaphore.
You'll continuously analyze CI/CD configurations, talk to our users, help them on support, communicate feedback to the rest of the team, and apply what you've learned by improving documentation and other technical materials. You should be highly organized, with initiative to come up with your own goals and execute them without heavy direction.
You should enjoy using your technical skills to help other developers. If you are excited by the opportunity to have a direct impact on customer experience and growth of a developer product, then this is a great job for you!

You can work remotely from Europe, or in our offices in Novi Sad.

__Responsibilities__
* Review customer accounts and propose technical solutions for optimal testing and deployment.
* Assist customer support in resolving support requests that are related to your field.
* Engage and get on call with customers to understand their needs and how Semaphore can help them succeed with continuous delivery.
* Be on top of the bleeding edge in key web development stacks based on Ruby and Node.js that are relevant to CI/CD.
* Being able to cover any additional stacks like PHP, Python or Java is a plus.
* Produce useful documentation articles, blog posts, and example projects.
* Relay customer needs and feedback to engineering teams. __REQUIREMENTS__
* Production experience in developing web applications with a framework like Rails or based on Node.js.
* Familiarity with the Linux toolchain.
* Excellent (English) communication skills.
* Strong emotional intelligence.
* Track record in writing technical content.
* 3+ years of working in a professional environment. __BENEFITS__
* The impact of working on a product that's competing on a global market.
* Competitive salary.
* Paid benefits and health insurance.
* Work from anywhere you want or from our offices in Novi Sad.
* Normal 40-hour work week.
* Friendly work atmosphere.
* Space to learn continuously and choose the tools for your job.
* Books of your choice.
* Paid trips to conferences.
* Paid membership at a fitness club of your choice.
* Paid parental leave.

See more jobs at Rendered Text

Visit Rendered Text's website

How do you apply?

Please apply: https://renderedtext.workable.com/jobs/503845/candidates/new
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Position Purpose Lead the design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on high complexity, “family” of business service solutions

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Email recently updated CV attached with a well constructed cover letter to AmericanHealthcare@techie.com
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We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

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Are you a tech-savvy person who likes helping others? Do you have a passion for productivity? Do you want a full-time job working remotely? If so, you could be a perfect software trainer for Productive Power.

As a software trainer, you will work one-on-one with professionals, teaching them a series of best practices for Microsoft Outlook and OneNote that significantly increases their organization and productivity. Through a series of online meetings, you will instruct participants how to better manage their email, tasks, calendar, and notes, and monitor their progress to ensure they have correctly implemented our proprietary techniques.

Requirements
• Bachelor's degree
• At least two years of software training or software support experience
• Highly proficient in Microsoft Outlook
• Ability to interact comfortably with executives
• Comfortable working remotely
• Exceptional communication skills
• Sincere interest in helping people
• Strong organizational skills
• PC w/Windows operating system
• Live in the United States

Compensation Plan
• Competitive salary
• Performance bonus
• Paid time off (vacation, personal and sick)
• Paid holidays
• Employer funded Health Reimbursement Account (HRA)
• 401(k) plan with company match

Join our growing team of dynamic professionals and engage in rewarding work that will enhance your technical and customer service skills. Enjoy the fulfillment that comes from helping professionals increase the quality of their lives.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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We are a medium-sized email service provider, looking for someone to provide helpful technical support. We have customers needing support via our help desk ticketing system (in the majority of cases), and via phone. We have a 24 hour help desk, with staff currently located in New Zealand (where our head office is!), Australia, the USA, the UK, and Spain, and we need an additional support agent to help us cover the North American timezones.
As such, you should be located in the USA or Canada, or be a native English speaker in the same timezones.

Our team is generally university educated, and we are ideally looking for someone with excellent written communication skills who achieved high marks within his or her university or tertiary qualification, or has a similar level of ability. Speaking of written skills, you will ideally be the type of person who easily spots written mistakes made by others, such as mixing up the words affect/effect, there/their/they're, less/fewer, its/it's, etc. and you ideally revel in your own ability to communicate in an unambiguous and easy-to-understand manner.

Desired Skills:

* Excellent written communication skills, and the ability to understand sometimes complicated scenarios, and provide well-thought-out written responses.
* A cheerful, friendly, and patient phone-manner (although most support is written/ticket-based).
* The ability to work independently, from home, with a reliable/fast internet connection.
* A good understanding of computers and internet technical issues (e.g. you have heard of IP addresses, etc.) You should be the type of person that non-technical friends ask for 'techy' help.
* In your application, please provide details of your past employment. Please let us know in your application exactly why you think you would be a great fit for this job. If you have the ability to create a short video introduction of yourself (approx 1 minute) then please do so, and provide us a link. This will guarantee your application will stand out, but isn't a requirement. Having a Linkedin page is also beneficial.
* Working hours will be 9am to 5:30pm (ideally EST), Wednesday to Sunday, OR Saturday to Wednesday.

We are an exciting business and have been listed in the Deloitte Tech Fast 500 for the past 5 years. Join us, and further your career in the IT industry, learning and using excellent tools such as Zendesk, Intercom.io, Slack and Asana, and how to support a diverse customer base. The right candidate will also be able to progress his/her career into other fields if so desired. We look forward to hearing from you!

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Send a cover letter and resume to charlie@smtp2go.com
Be sure to read the job description carefully!
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Hiya. We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shop to Fortune 500 retailers. We’re looking for two Customer Support Specialists to join our fully-distributed team and help support our entire suite of products.

## The Role
You’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.

Here are some things you may do on a given day:


- Assist customers by troubleshooting technical problems and escalating to the engineering team as needed
- Answer pre-sales questions, billing & account changes, and other feedback from customers
- Monitor social media and forums where customers may have questions or issues with our products and get them the help they need
- Help with customer onboarding by installing and modifying code on customers’ stores
- Write technical documentation and other content so customer’s can help themselves
- Help our engineering & product teams to identify areas where we can improve the customer experience
- Document and optimize our support process to improve customer satisfaction

With over 70 products across the three eCommerce platforms (Shopify, WooCommerce, Easy Digital Downloads) that we support, there's plenty to learn. You’ll be expected to own the support queue for a set of products for a week before rotating to another set. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.

## You
You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.

To succeed in this position, you will have:

- solid understanding of HTML / CSS
- Working knowledge of JavaScript
- Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)
- Outstanding written communication and interpersonal skills
- Boundless curiosity for our products and our customers
- Ability to thrive in a remote environment (along with a reliable internet connection)

It’s helpful if you have:

- Experience with PHP / Ruby (or other programming languages)
- Experience with WordPress
- Experience with Shopify / WooCommerce (or other eCommerce platforms)
- Experience supporting SaaS products
- Experience supporting downloadable software (especially in the LAMP stack)

Our team is fully-remote and we communicate primarily through Slack, GitHub, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.

As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat (SkyTrip) to get an idea of what they’re like.

This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.

## Process
Qualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.

If this goes well, we’ll invite you to join our team and start your 30-day Bootcamp. This is a trial period where you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 30 days, you’ll be offered a permanent position 🙂

Benefits
Here are some benefits we're excited to offer to our team members:

- Competitive salary
- Annual incentive for meeting team and company goals
- 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)
- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)
- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)
- Work from anywhere that has a reliable internet connection
- The tools (hardware/software) you need to be productive
- Allowance for professional growth (books, courses, conferences)
- Home office or co-working allowance
- A Kindle to help you keep learning

We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

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Apply at https://skyverge.workable.com/jobs/480766/candidates/new
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Hi there!

Before you begin, make sure you’ve read our jobs page: [Working with Lookback: who we are and where we're going.](https://lookback.io/jobs)

We’re now looking to expand our team with a customer support and internal admin role at Lookback. You’d be supporting our customers (“customer success”), you’d be supporting our employees (“admin & office management”) and you’d be supporting our leadership team (“executive assistant”). So we’re looking for someone who’s really bright at understanding problems and being able to solve them on their own. For the team and for our customers. We’d look for you to be the spider in the web who makes things just work.

But we believe the basic foundation of you, if you were to join us, is that you’re great at providing value and executing on an evolving set of objectives. You’re compassionate, intelligent, and you have a warm personality – you’re able to identify unseen needs and address them before people notice.

### Ideal set of experiences

Since this position is somewhat broad, it’s harder to say exactly what you should have worked with. But we’d like to see something like:

- Past experience of being an office manager, executive assistant, or customer success/support representative at a B2B startup before.
- Experience working in a remote team or in a team with remote employees.
- Lots of experience in written communication.
- Bonus: Having worked as a consultant or at an agency.

### In terms of characteristics, we think you are something like this:

- You like solving problems without creating new ones.
- You’re excited about Lookback's mission of using technology to create more empathy.
- You’ve got strong verbal and non-verbal communication skills (we do a lot of text communication).
- You’re proactive; beyond reacting to the immediate problem, you think two steps ahead and identify root causes.
- You’ll teach our customers how to help themselves with understanding and patience.
- You’re humble, you like personal growth, and you listen well.
- You choose a positive outlook on life.
- You’re self-organized and driven.
- You love traveling and are excited about Lookback’s quarterly offsites.
- You believe technology has the ability to be a great force of good for humanity, and want to contribute to that movement.
- You value introspection and emotions, and are striving to become more aware of the emotions of yourself and those around you.

### More about the responsibilities of this role

We’ve now grown to the stage where a lot of team members are very busy and need more internal assistance in order to keep delivering at a high speed. But we can’t yet say exactly what things will be needed and when. Some things we know we’ll need:

- Helping Henrik who works with finance and admin to go through his backlog of items, such as managing insurances, payroll, offices, employment agreements, expense reporting, and the like.
- Servicing our customers with their questions about product, training, education and helping them grow in their ability to get a lot of value out of our product (especially larger tech companies in the Valley).
- Servicing our leadership team with research, planning, booking, scheduling, calling, etc.
- Helping our remote team (15 total) to make sure they’ve got what they need in terms of equipment (devices and computers), accounts and logins, subscriptions and licenses, insurances, offices, traveling, etc.
- Helping plan, coordinate and run our quarterly offsites.

So as you can see, we’re looking for somebody pretty broad and you can be a part of defining the role. It will also change over time.

### More about Lookback, and compensation:

- This is a full-time position, working from U.S or European timezones. If you’re in EU, we’d ask of you to work later in the day a few days per week, to overlap more with the U.S.
- We offer competitive salary, stock options in a high-growth startup with lots of potential, great insurance for yourself and dependents, 30 days of paid time off plus national holidays.
- We also offer paid travel and accommodation for three or more offsites per year (last time we went to Miami Beach 😎)
- Our culture is based around empathy, personal growth and humbleness, ambition and excellence, and delivering great value to our customers. We see Lookback as a vehicle to be able to impact the world, and can’t wait for what’s ahead.
- We are well-funded by tech investors from both the U.S and Europe (Spectrum28, Index Ventures, Lakestar).

We’d love to hear from you. To apply, shoot an email to omgworkwithus@lookback.io.

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We'd love to hear from you. Email omgworkwithus@lookback.io to apply. Don't forget to include your location and timezone and why you'd like to work with Lookback.
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Interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems. Special consideration to those willing to work second shifts and weekends.

*Skills & Experience*

- Passionate about technology and customer support
- Excellent communication skills
- Familiar with how a content delivery network works
- Analytical skills to troubleshoot and fix things quickly
- Ability to learn quickly in a fast changing environment
- Work both independently and collaboratively within a global team (we love Slack!)
- Help to improving the overall user experience
- Outreach to potential customers
- Marketing campaign support

_Location in pacific time zone (UTC -7) is preferred._

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We are looking for a WooCommerce Support Engineer to become our driving force of happiness! As a Support Engineer at SomewhereWarm, you will be:

* providing an amazing support experience to our customers, while keeping an eye out for valuable feedback,
* sharing knowledge and collaborating with our partners using your excellent written communication skills,
* investigating issues, writing detailed bug reports, tracking down bugs and contributing fixes to code,
* reviewing and writing great support documentation that balances the expectations and needs of all agents involved in building, using and supporting our products,
* following a schedule that suits you and working from wherever you like.

Your role will often require you to solve tricky riddles that go well beyond basic troubleshooting and require a solid technical understanding of PHP, WordPress, WooCommerce and sometimes JavaScript/jQuery. You will also need good working knowledge of the Apache/Nginx & Linux server environment and must be adept at spinning up development/test sites.

In addition to your support duties, you will be encouraged to:

* contribute to product development by helping prioritize new features and writing or reviewing code,
* suggest and implement new testing methodologies and tools,
* invest time in learning new technologies and advancing your development skills.

You will be starting as a part-time WooCommerce Support Engineer, collaborating with: i) the full stack developer behind SomewhereWarm, ii) a globally distributed team of engineers from partner companies responsible for some of the most popular WooCommerce extensions, and iii) the team behind WooCommerce.

### You
* possess excellent written communication skills and a natural talent for bending language to your will,
* love autonomy and are comfortable with self-directed work,
* are patient and aware of your strengths and weaknesses,
* are keen to observe and listen, but also eager to share experiences and expertise,
* value self-improvement above self-promotion,
* strive to acquire new skills and knowledge and always finish what you start,
* have an analytical mind and a knack for breaking down huge tasks into tiny, manageable chunks.

On a technical level, you:

* have extensive hands-on experience with WordPress and WooCommerce,
* have basic working knowledge of HTML, CSS, PHP and WordPress/WooCommerce and a strong desire to learn more,
* have written or customized WordPress/WooCommerce plugins or themes in a previous role,
* are comfortable with git and GitHub.

Ideally, you:

* have a university degree in computer science or engineering,
* are experienced in providing technical support,
* have solid WordPress or WooCommerce development skills.

### SomewhereWarm
SomewhereWarm loves the warm, bright side of e-commerce – where any idea can come to life, grow and have the impact it deserves. This is why we live and breathe WooCommerce!

We are dedicated to contributing to WooCommerce and take pride in having built some of the most sought-after extensions in the entire WooCommerce ecosystem. Our software powers thousands of websites: So far we’ve built Product Bundles, Composite Products, and a few smaller plugins, such as Conditional Shipping and Payments and Subscribe All the Things – a forward-looking mini-extension for WooCommerce Subscriptions.

SomewhereWarm welcomes, supports and rewards autonomy and entrepreneurship. We know that genuinely self-driven individuals will produce their best results when left alone to shine. For us, working from anywhere you like and choosing when to start your day is the only way to ensure an efficient, healthy working environment.

We offer:

* a great salary, with bonuses proportional to your impact,
* medical insurance, depending on your country of residence,
* a flexible leave policy,
* your own learning and development fund,
* a yearly hardware allowance,
* the freedom to work from your home, a sunny beachfront, or our tiny HQ in Athens, Greece.

### The Process

1. Send an email to **me@somewherewarm.gr**, and tell us what makes you a good fit for this position.
2. We will contact you within two weeks. Shortlisted candidates will be invited to have an informal text-chat interview via Slack soon after that.
3. As a follow-up, we will invite you to a short video interview.
4. You will be selected to take part in a brief trial based on your overall presence and application.
5. We will make a final decision and discuss the results with you!

Some things we'd love to know about you when you apply:

* Why do you want to work with us?
* Have you done any technical support before? What did you like and what did you dislike about it?
* What is your most and least favorite thing about WordPress? About WooCommerce?
* A store owner reports an issue. What are the first troubleshooting steps you take?
* Have you built something that you are proud of and that you'd like to share?
* Where did you hear about this job?

No recruiters or agencies, please!

See more jobs at Somewherewarm

Visit Somewherewarm's website

How do you apply?

Send your application to me@somewherewarm.gr
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You

* have experience working as a remote assistant, researching, assisting projects and accounting.
* tasks may include web publishing, handling support, filing expense reports, project reports, researching and booking flights
* are happy to learn new tasks and tools, improve methods and processes and can work independently, without constant guidance
* want to join a team spread over the entire world, although hopefully you are within ±6h of Central European Time.
* can communicate efficiently using Slack and track your own projects
* are happy to break down your problems into smaller tasks and keep track of your time using harvest
* want a freelance position with continuous hourly work

See more jobs at Boëthius Helicon Gmbh

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We’re an established software business helping content publishers approach the mobile space with easy to use and efficient solutions. We’ve built a successful product, [MobiLoud](https://www.mobiloud.com/), helping WordPress publishers create native apps with their content and we’re working on other products in the same space.

You’ll be responsible to deal directly with our customers, explaining the product, helping them during onboarding, supporting them with any questions or issues. You’ll also work closely with our developers to lead the development of new features, improvements and bug fixes.

We’re looking for a person with strong technical understanding in the mobile and WordPress space (PHP and WordPress knowledge required), sales and customer support skills, excellent writing and communication skills. You have an entrepreneurial, hands-on and problem-solving approach to business.

This is the right job for you if you’re a fluent English speaker who can write and code and loves to delight customers. You might be a developer by training, but you’ve set your mind on working in a customer facing role.

You’ll join a small team including the company founder and a junior Support person, a WordPress plugin developer and two app developers. You’ll work closely with our app production teams, who ensure our apps are built and delivered to the stores every day. You’ll be the company founder’s right hand man and take responsibility to lead the whole team to provide our customers the best possible experience.

**On a typical day you’ll be:**

- Responding to customer inquiries, demonstrating the product, ensuring a good fit with the customer problem and helping out with any issues.
- Working with our developers on issues to resolve, new features to build and other improvements, coordinating the development of new product features and their roll out.
- Testing and releasing our WordPress plugins, managing QA on our apps.
- Troubleshooting issues directly with customers, trying to resolve technical problems before involving a developer, creating detailed bug reports where developers need to be involved.
- Overseeing our production processes and ensurin we take action where needed to get to a positive outcome for our customers in the shortest time possible.
- Writing support documentation and procedures, suggesting improvements to our systems and team organization.

**Your skills:**

- Excellent organisation skills, you can keep track of open issues and the work of our app production team.
- Strong communications skills, perfect written and spoken English
- Confident dealing with customers over email and phone
- Working knowledge of PHP and WordPress, you know at least the basics of web development (CSS/HTML/PHP)
- Strong technical problem solving skills, you can identify and resolve technical problems independently when a developer is not needed

**How we work**

We’re a remote team spread around the world. We enjoy this way of working and the freedom it affords all of us. We collaborate mainly using chat (Slack/Skype) and great simple tools like Trello.

We care about the people working with us and aim to build long-lasting relationships with anyone who will join the company. For this, personality fit on top of skills is key. We’re looking for smart, independent and creative people who want to build something great, take decisions independently and make an impact.

**Time and salary**

We will decide together on a work schedule that works for you based on your life and priorities. You can work from wherever you want and whenever you want. We like to find responsible people and let them do their job autonomously. Time required: 30-40 hours a week.

Salary will be based on experience. While the company is based in London, UK, you can be anywhere. You’ll be hired as an independent contractor.

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**Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.**

Award Force [www.awardforce.com](https://www.awardforce.com) is a fast-growing Australian SaaS company, with a great product, and we need remote support staff based in North America, to help make the most of growing demand.

We have an awesome opportunity for a people person interested in the challenge of a growing user-base, as we continue to expand our global client audience.

## Does this sound like you?

- You’re located in North America
- You love solving problems and helping others solve theirs
- You’re naturally curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!
- You have a natural aptitude with technology and experience with SaaS
- You’re excited about joining a young company, and committed to being part of our growing success
- You can work independently, but enjoy being part of a team
- Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!
- You have access to fast, reliable internet and a dedicated home office space

## About us

Award Force is the industry-leading cloud software for organisers of awards, employee recognition, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.

We provide the platform to accept all awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their awards are going.

Since launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients in Asia Pacific, Europe, North & South America and the Middle East.
Award Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!

Our growing team is distributed across 12 cities in 5 countries, mostly working from home offices. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. We’re an energetic group of intelligent, creative people, driven by high standards and passionate about creating and delivering exceptional products and services.

## Your role

This role is based in US or Canada but will include communicating with people in other countries, cultures and time zones. It doesn’t matter where you are, as long as you have good internet connectivity and a dedicated space to work without distractions.

Like any good startup, it can get messy— responses may be required at odd hours, and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair, but you will need to be flexible.

You’ll love this role if you’re self-motivated and genuinely enjoy talking with people and solving problems. Lots of energy, confidence with technology and a sense of humour are a must!

The best part about supporting Award Force? It’s really fun :) It’s a fantastic product, and the people we speak with are diverse and lovely. We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!

## Responsibilities

- Technical support
- Issue diagnosis
- Resolution of 1st level support issues
- Work with the internal team to resolve more complex issues
- Communication of solution back to client through Zendesk
- Be amazing with clients
- Respond quickly
- Get to the heart of the issue
- See the issue through to resolution
- Make sure all clients feel heard and valued
- Contribute to continuous improvement
- Identify and report common user issues for product improvement
- Identify and fill gaps in support documentation
- Be on the lookout for anything that can be better

## Capabilities

**Technical requirements:**

- Able to learn new systems quickly (from a user perspective)
- Ability to communicate complex issues with clients in plain language
- Ability to communicate complex issues with product/engineering team
- High-level general computer skills
- Familiarity and confidence with online tools and systems

**Human requirements:**

- Easy to be clearly understood over the (net)phone
- Great communication skills, verbal and written
- Able to really listen to people and get to the heart of their issue
- Convey appreciation and respect to our clients at all times
- Good interpersonal skills
- Able to get along with team members of all shapes and sizes
- Genuinely interested in solving problems
- Naturally curious
- Remain calm in high pressure situations

## Just the facts…

- Full-time, based remotely
- Competitive salary
- We’re ready to go when you are, the sooner the better
- Head office is Sydney Australia but our growing team is mainly remote
- We’ll make sure you’re set up with the equipment you need
- There will be lots of training and you’ll have good internal support

**Summary of key tasks:**

- Get to know the product really, really well
- Help clients get the most out of the product
- Respond to phone, email and web support requests
- Identify improvements and speak up
- Energetically embrace our global mission!

See more jobs at Award Force

Visit Award Force's website

How do you apply?

**Please read this part carefully!**

We get a lot of applications and we don’t want to waste your time, or ours.

- Submission is via the Award Force system only, the application will take you about 15-20 minutes and **applications outside the system will not be considered**
- If you’re not confident with technology please don’t apply. We wish you well, but this is not the role you’re looking for

Ready? Here you go…!
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The roles is a remote working position providing technology support to our clients

• Provide online technical assistance to users reported IT issue / problems (external clients).
• Support and rectification is provided by the use of online chat and remote access tools.
• Installation of Applications on clients computer and servers remotely.
• Technologies supported – Desktops, servers, routers, switches and printers.
• Must be able to work as a remote worker.

Experience
• Two or more year’s experience with online helpdesk support
• Documented remote support, online chat and helpdesk system experience
• Experience with Microsoft Operating Systems – Win 7, 8, 10 / Server 2003 – 2012
• Complex fault finding skills (Application / Hardware)
• Cisco / Netgear /Desktop / Server hardware skills at an advance level
• Experience with Zendesk and Remote Access tools (VNC/Techinline and TeamViewer)
• Must have experience with MS SI Autorun and Process Explorer / System Explorer / Hwifo Apps

See more jobs at Shernet Intergrated Services "shernet.biz"

Visit Shernet Intergrated Services "shernet.biz"'s website

How do you apply?

Please go to the our application form - http://jobapp.shernet.biz/
You can add your resume and cover letter on the form.
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As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations :)


CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites. Our mission is simple…. Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharing


Responsibilities you will own:

- Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
- Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly
- Pro-actively helping new trialers get onboarded with their new accounts
- Assist in developing first-class content for our help docs website
- Review existing customer accounts for any issues or possible account optimizations
- Reach out to customers about referrals and testimonials
- Come up with and execute random acts of kindness for our customers :)


This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits.



Requirements

- You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
- 1 + years of customer support experience (Bonus if it's for a SaaS company!)
- Foundational understanding of HTML and basic JavaScript
- Experience working in a remote environment
- College educated
- Fantastic writer and communicator
- Access to high-speed internet


Benefits

- Remote work and flexible schedule
- We genuinely care about our employees/contractors and their happiness in their every day work
- Chance to step in and have a big impact on a growing SaaS company
- A fun, relaxed company culture (Skype happy hours every month!)
- Annual team trip
- We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
- Competitive compensation (w/ opportunity for growth related bonuses)
- When you transition to a full-time employee you would receive health and dental insurance + some other perks

So, sound like an awesome fit for you? If so, we'd love to hear from you!

See more jobs at Cartstack

Visit Cartstack's website

How do you apply?

Please apply here - https://cartstack.workable.com/jobs/438882
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Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!

5CA is looking for a work from home German and English speaking Customer Support Advisor to provide support for various well-known international technology and gaming companies.


Tasks:
- Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
- Working together with team coaches and trainers to constantly keep your knowledge up-to-date.
- Making sure that the customer is satisfied with the whole customer service experience.

Requirements:

a) Must-haves:

- Fluent English and German skills (a minimum of a C1 level is required). All candidates will be tested on their language skills.
- Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.
- You have a dedicated quiet work space that is located within your own residence.
- You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
- You are available for a long term position and able to work with a fixed schedule.

b) Preferred:

- Additional languages will be appreciated.
- Experience with computers and technology products.
- Experience in a Customer Service environment or an international business setting.
- Flexibility as well as strong communication, multitasking and problem-solving skills.
 
What we offer:

- A competitive salary for the market’s standards which will be specified during the recruitment process.
- A professional and multicultural working environment with people from all over the world.
- The possibility to work from the comfort of your own home.
- Up to date training and access to the latest information in technology and video games.
- An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.
- All the required software, tools and database.
- A contract focused on a long-term relationship.
- Being part of a company that treats remote employees as part of its family.

See more jobs at 5CA

Visit 5CA's website

How do you apply?

Please apply via the website
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Do you want to work on projects that’re viewed over 100 million times every day?

We are on a mission to help businesses grow. With our tools, we’re changing the way businesses do marketing, lead generation, and conversion rate optimization online.

No, we’re not a VC-backed startup. We are a profitable bootstrapped company that is growing exponentially.
We’re looking for amazing people to join our rapidly growing team. We are only looking to fill full-time positions (no part-time, no contractors please).

As a Technical Support Specialist, you’re responsible for guiding people to the fullest use of our products. You will build relationships based on trust which result in happy, passionate, and loyal customers through listening to their needs.

## REQUIRED SKILLS:

- Excellent writing and communication skills.
- Patience, grace, and a sense of humor.
- Working knowledge of WordPress, HTML, and CSS.
- Working knowledge of PHP and JavaScript is a bonus, but not required.
- Ability to take technical lingo and make it understandable.
- Experience working with email marketing service providers (ex. MailChimp and AWeber) or CRM’s (ex. Salesforce).
- Exceptional troubleshooting abilities.
- Must be comfortable with customer-facing roles including support and documentation.

### To love this role, here’s the type of person you are:

- You’re passionate about solving problems and helping people.
- You’re incredibly positive and enjoy making another person’s day.
- You’re an excellent communicator who makes sure nothing slips through the cracks.
- You’re a self-starter who loves taking initiative and seeing things through to completion.
- You have the curiosity and desire to learn and grow your skills.
- You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

## WHAT WE OFFER:
Working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

- Competitive Salary.
- Health Insurance benefits for full-time U.S. employees.
- Flexible Schedule – Work from your home. We’re spread out all over the world – United States, UK, Czech Republic, Greece, Pakistan, and more.
- We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
- Open maternity/paternity leave. If you’ve been with us for 12 months, your leave is fully paid.
- We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
- We give you the opportunity to solve challenging and meaningful problems that makes a difference.
- Custom Branded laptop at your five year anniversary.
- We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
- Ability to work with some of the best people in the business through frequent, if not daily, interactions.
- And in case you were wondering: no politics, no b.s., and no jerks.

See more jobs at Optinmonster

Visit Optinmonster's website

How do you apply?

If all of this sounds interesting, then please submit our online application telling us about yourself, what you can contribute to the team, and attach a resume.
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ABOUT US

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.

THE JOB



* Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges

* Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible

* Create helpdesk content that explains features and details workflow setup

* Write up bug reports and feature requests for our engineering team to review




YOU HAVE


* Native-level English proficiency and are excited to work directly with customers via email, phone or live chat

* A deep understanding of the craft of sales (or are itching to learn)

* The ability to translate complex concepts into easy-to-follow written content

* Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Zoom/Skype, etc.)

* The schedule to work Monday through Friday, 9am - 6pm Pacific Time




BONUS POINTS FOR…



* Working knowledge of Python or Junior-level experience as a software engineer

* Experience providing support for a SaaS product

* Having your first name registered on Freenode




WHY WORK FOR US?



* We’re a very small team doing very big things — your work will make a huge impact and your voice will be heard

* Competitive salary

* Excellent healthcare, dental and retirement package

* Work remotely from anywhere on the west coast or our HQ in San Francisco, CA

* 3-4 all-expense paid worldwide team retreats


See more jobs at Close.io

Visit Close.io's website

How do you apply?

APPLY HERE: https://jobs.lever.co/close.io/cc5af4f9-6fc9-47fb-a75c-74065e1a2ce6?lever-source=remoteok
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NodeBB Inc. is a Toronto-based tech startup providing community forum software for small business and large corporations. We are seeking a Technical Support Agent in the Asia/Pacific region to work remotely with our team in order to better serve our clients from a time zone outside of North American (Eastern) business hours. Responsibilities include acting as front-line support for incoming inquiries during working hours, answering technical questions for prospective and current NodeBB clients, and performing upgrades and fixes on client forum installations as required. In addition, the Agent will also be required to create general support documentation for client use. Primary client communication will be handled through a support ticket system (ZenDesk), with additional communication via email, phone, and video/screencast as required.
Requirements: fluency in English, both comprehension and written communication; ability to work remotely and without direct supervision (you will supply an appropriate computer, AV equipment and Internet access); initiative and independent judgment to resolve client problems; experience with Javascript, including Node.js, HTML, CSS/LESS, jQuery, Git, SSH, Bash or other *nix shell (scripting knowledge nice-to-have), NoSQL data stores (Redis/MongoDB), test-driven development, Continuous Integration (TravisCI, specifically); experience with cloud hosting services such DigitalOcean and Amazon Web Services; comfortable with command-line shell, remote system administration of Ubuntu-based servers; an initial working knowledge of NodeBB and related projects (dependencies, plugins, themes, etc) is encouraged.

See more jobs at Nodebb Inc.

Visit Nodebb Inc.'s website

How do you apply?

Please provide a resume in English.
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**Remote Year Business Description**

Remote Year is a program for global professionals, during which we travel for a year with interesting people while working remotely (12 cities, 12 months). With a massive shift toward cloud / remote productivity, and a millennial passion for experiences and travel, Remote Year delivers a year-long work and travel experience.

**Role Description**

The Customer Success Manager will lead Remote Year’s key account management, onboarding new corporate clients and coordinating internal resources to resolve requests and participant needs. This role will also interface directly with individual customers (Remotes) that work for assigned Enterprise clients, ensuring their Remote Year experience exceeds their expectations.

**Responsibilities**

1. Act as assigned Enterprise Clients’ key point of contact for the Remote Year organization
2. Play the role of internal advocate on behalf of your client, sharing expectations and innovative solutions and building support internally to address those needs
3. Provide regular updates to the client as well as to internal stakeholders, identifying and tracking key success factors as determined during the client onboarding process
4. Continually identify and support potential Remotes (customers) from within assigned Enterprise Clients, and assist them in their applications, business cases, and other requests as needed

**Experience and Requirements**
* 3+ years experience in account management, customer success or related field
* Bachelor's degree in a related field preferred
* Customer first mindset and communication skills to match
* Ability to travel full-time with our programs required
* Experience traveling globally while working preferred
* Experience managing complex projects with tight, often quick deadlines
* Excellent communication skills and organizational skills
* Ability to work with minimal guidance and be comfortable operating in ambiguity

Qualities:
* Ownership – we are looking for someone that will own this and crush it
* Passion for travel – role will require presence on Remote Year programs
* Organization skills – great time management skills, ability to multitask
* Interpersonal skills - while the role is more strategic in nature, each member of our team touches Remotes (customers) in one way or another

Extra tags: sales, customer service

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KeyCDN is a fast growing startup located in Switzerland with services and technologies focused on web performance. KeyCDN is a content delivery network (CDN) that has been crafted from the ground up with focus on high performance. We have 25 data center locations worldwide to accelerate the web assets of our customers.

The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.

You will interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems.

**Skills & Experience**

- Passionate about technology and customer support
- Excellent communication skills
- Familiar with how a content delivery network works
- Analytical skills to troubleshoot and fix things quickly
- Ability to learn quickly in a fast changing environment
- Work both independently and collaboratively within a global team (we love Slack!)
- Incident management and escalations
- Help to improving the overall user experience
- Educating on best practices

Extra tags: support

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**Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.**


Our customer base is growing quickly, and we want your combination of sharp technical and warm people skills to help our customers solve problems and get the most out of their databases at Compose. We operate a fleet of various databases, so there is something for everyone: MongoDB, PostgreSQL, Redis, Elasticsearch, RethinkDB, and likely many more!


If you are a developer, DevOps/SRE magician, or database junkie and know how to help developers with technical questions, we want to talk to you. You will be most effective if you have an inquisitive nature, are technically-inclined and love to learn. We are not just looking to fight fires, we are looking to prevent them. We pride ourselves in providing top-notch support and guidance, so being able to communicate effectively with empathy and compassion is a must.


This is the perfect position for a motivated learner who wants to gain experience within a vibrant team focused on building an intuitive and customer-focused product. Spending time with our customers and product will let you interact with all sorts of interesting characters and will help you grow into a high-end distributed systems engineering position (we need those too, so if you start on support and do a great job, there is a huge amount of room for growth).


We're a distributed team and we work across many different time zones. If you're a night owl, an early riser, or somewhere in between, we're happy to accommodate untraditional work schedules -- our worldwide customers often need help at odd hours!


Technical bits we hope you're good at (or can become good at):

* Databases: We provide production-grade databases to our customers. Hopefully you've navigated a few, even if it was Visual FoxPro.
* Linux: You'll want to know vmstat from sysstat and iftop from iotop. You should be comfortable with a text editor (vi, emacs, nano, makes no difference) and be able to grep | sed | awk your way through a mess of log files.
* A language: They're not just for humans anymore! Ruby, Go, Python, JavaScript, Haskell... chicken!? Whatever works. We interface with developers every day, and the support team itself is a team of devops, system engineer, and developers. You'll be happiest if you can poke through someone else's code, and maybe hack out a little bit of your own.
* Communication: You should like to communicate with people. Human-focused communication of technical things - it's a delicate balance!
* Creative Problem-Solving: You'll face a wide range of weird, wild problems.

We're excited to see what sort of character will wind up in this role... a few helpful traits include:

* Patient: You'll deal with many crisis-like situations. Being able to stay cool under fire is essential.
* Driven: We're a self-managing organization that gives you the respect, trust and responsibility to operate with minimal oversight.
* Compassionate: Compose is stuffed with many great hearts, minds, and spirits. We'd love for you to want to collaborate and grow with them.
* Inventive: You'll need buckets of creativity to help you solve a wide range of (sometimes vague) conundrums.
* Accepting: Freedom to fail! Things won't always work, but things will always iterate. This is a fun role and should feel that way.

Compose implements blind-hiring. Merit based, objectively graded work samples are the first step. We have worked hard to minimize our own biases as much as possible and find the best possible humans for the team. We respect a fancy education or a list of spectacular previous accomplishments, but nothing is more impressive than the right combination of ingredients - which you can objectively demonstrate.

At any time during the process, we are available to chat (email, video, whatever you like) to ensure you are comfortable with the process and feel that you're being treated fairly and with respect.

We look forward to meeting you!

**Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.**

Extra tags: support engineer database autonomy transparent ruby go

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The Position: Join our team remotely to support the solution that will unleash the value of the Internet of Things through stream processing: SQLstream Blaze.

Responsibilities: SQLstream Blaze technical support engineers have the primary responsibility of answering inbound support requests via email and telephone. In addition they also do the following:

• Perform “devops”, i.e. monitor customer deployments and manage issues that arise, resolving them directly or engaging others for help

• Develop test cases for customer issues to confirm software deficiencies

• Log software and documentation issues when they are found

• Verify engineering fixes and coordinate software deliveries

• Propagate knowledge across the company and to customers as needed

• Quickly learn how to use tools that help diagnose problems
|
• Develop and document knowledge and processes

Extra tags: streaming,sql,java,support

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Trade Vitality is looking for a part-time sales & customer support team member. Responsibilities include courting (via e-mails, calls, screenshares) and on-boarding new and existing clients. Strong written and verbal communication skills a must.

While this is a remote job, our clients are US based, so there will need to be some overlap in timezones to take scheduled calls, demos and screenshares.

We're in our 2nd year as a distributed team startup and we have 4 core team members at this time.

Extra tags: sales, customer support, customer service

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## Description
*_For this position we're looking for a remote teammate in APAC timezones (UTC+8 ± 3 hours) to work an offset week. You will work 5 days a week but 2 of those days will be Saturday and Sunday. The two days that you take off are up to you._*

The Customer Support team are primarily responsible for onboarding, educating, and supporting our customers on a global level. They start work the moment a customer decides they want to use Intercom, and they stick with them every step of the way to ensure they get the most value from the product. Support Engineers are responsible for working directly with customers to help them integrate Intercom into their products, diagnose, report, and solve technical issues customers run into, and act as the bridge between our customers and our product design and development teams.

As a Support Engineer you will:

* Face debugging complex issues not only within our own codebase but also with the many technologies employed by our customers. You'll be working with and learning a myriad of tech, including but not limited to: Ruby, Ruby on Rails, Ember.js, MongoDB, MySQL, Redis, Pusher, nginx, Sinatra, Sidekiq, and lots more. You’ll also apply this technical knowledge building tools to help us do our jobs more effectively and efficiently.
* Solve technical problems for customers on a daily basis. Our customer support engineers need to be quick learners and come up to speed quickly with everything to do with our product. You’ll be expected to distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.
* Influence the direction of Intercom, the product. You will be talking with lots of our customers on a daily basis. The team is responsible for ensuring that newly acquired customers have a great experience with the product. A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. You will be working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Hustle, defined as the fight to make positive, regular progress and encourage that fight in others, is key to the success of this team and Intercom as a whole.

We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.

## REQUIREMENTS

* Being extremely self-motivated, driven, and highly communicative using asynchronous methods (You're used to living in chat apps like Slack or Hipchat)
* Previous experience in a remote working environment
* At least a junior level engineering or web development background and should be hungry to improve their technical skills
* Previous experience in a troubleshooting environment and be a great problem solver
* The ability to rapidly switch gears while retaining focus on the bigger picture
* Passion for talking to customers all day, every day
* Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language [English]
* Strong JavaScript knowledge
* Unlike other companies, everyone in Intercom talks directly with customers. Candidates must be ambitious (every day counts!), eager to learn and improve themselves, excited about technology and the future of the internet, kind, without ego, and with a sense of humor.

*Bonus skills and attributes:*

* Bachelor of Computer Science
* Strong knowledge of Ruby programming language
* Familiarity with Ruby on Rails and/or Ember.js frameworks
* Familiarity with native mobile development (iOS and/or Android)

## BENEFITS

* A competitive salary
* Equity in a fast growing start-up
* Regular compensation reviews: great work is rewarded!
* Live where you want while contributing meaningfully to a very fast growing and dynamic startup
* Flexible holidays
* Something else that’s important to you? Talk to us, we’re flexible :)


Extra tags: customer support, support engineer, customer service

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The Engine Yard Services & Support team is responsible for assisting the ever growing number of Engine Yard customers with expert advice on deploying, managing and scaling Ruby on Rails or PHP applications. Our customers, which include some of the largest Rails and PHP sites on the web, expect timely, knowledgeable, thorough, double-checked, well-researched and accurate responses and service.


Requirements:

* You have experience building and deploying Ruby on Rails or Docker Based Applications.
* You are familiar and have experience with a majority of technologies in our stack https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack
* You are detail-oriented and have excellent verbal and written communication skills.
* You are a troubleshooter at heart and enjoy diving in the deep end, figuring things out, and solving problems.
* Linux skills. You will spend a large part of your day over ssh to our slices and servers. You must be at home on the command line.
* Ability to work remotely 8:00 AM to 5:00 PM (EST or PST) and some weekends.


Skills/Experience:

* You have deployed and managed high-volume Web Based applications.
* You have existing expert knowledge of at least a handful of our stack technologies: https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack
* Basic knowledge of DNS, CDN, load balancing, firewalls, VPNs, SMTP, SSL, etc. — all the things that make the web work.
* Interested in Deis and containers
* You are able to multitask and prioritize multiple incoming requests without freaking out and/or dropping one of the balls.
* You consider yourself well rounded, enjoy learning new things, and can pursue answers/ solutions on your own.
* You are ready to step up your skill set and work with some of the brightest minds in Ruby and Rails and Containerization.
* Experience matters as you will be expected to aid expert developers. That being said, the ability to learn, adapt and to communicate well are the top requirements of the job.

Extra tags: ruby,rails,php, node,docker,deis,support,devops,aws

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**COMPANY DESCRIPTION:**

DealDash is an Internet retailer & brand promotion platform.

Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.

Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.

Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.

The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.

**Some fun facts about DealDash:**

* Our team is spread out over 10 countries 16 nationalities
* We offer a $6,000 resignation bonus to anyone who resigns! (We believe people who work at DealDash should only do so because they love it, not because it's their only option financially)
* Every employee talks to Customers every week, no matter what your function! We love our Customers!
92% of our revenue comes from repeat buyers! (And we are growing!)

**We believe in:**

* Putting the Customer first in everything we do
* Small teams with lots of autonomy
* Making data driven decisions
* Being candid, fair & honest
* Maintaining a flat meritocratic org structure
* Managing through social trust, not control
* Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours
* If you feel our values match yours, then come and join the team!

Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.

**JOB DESCRIPTION**

Are you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?

Are you technical, intelligent and enjoy dealing with people?

Keep on reading, we may have the right job for you!

We are looking for several Customer Service Specialists for rotating shifts (incl. evening, night and weekend) five days a week. This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:

* Answering customer inquiries via email
* Answering customer inquiries via live chat
* Answering customer inquiries by phone

**REQUIREMENTS**

* Advanced computer skills
* Fluent professional English proficiency
* Type a minimum of 50 words per minute. (Test yourself online if unsure!)
* Excellent written and spoken communication skills
* Willingness to help our customers and provide them with a personal experience
* Creative problem solver
* Ability to continuously develop and adapt to a growing team
* You hold yourself to high ethical standards

**BENEFITS**

* Dynamic working environment w/ young management team!
* Contribute to a service used by more than 6 million Americans!
* Options to quickly advance in your career as the company experiences growth!

WE INVITE APPLICATIONS FROM CANDIDATES ALL OVER THE WORLD. HOWEVER, FOR CANDIDATES LIVING WITHIN THE USA, WE ARE ONLY ABLE TO HIRE RESIDENTS WITHIN THE STATE OF MINNESOTA.

Apply through: https://dealdash.workable.com/jobs/34101

Extra tags: customer service

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As a Support Engineer on the Engineering team, your goal is to work directly with customers to resolve any issues that they may be having with the CircleCI platform.

About CircleCI
CircleCI provides development and software teams the confidence to build, test, and deploy—quickly and consistently—across numerous platforms. Built to address the demanding needs for today's application development environments, CircleCI supports all types of software testing including web, mobile and container (Docker) environments. CircleCI makes continuous integration and continuous deployment simple and easy for thousands of companies like Shopify, Cisco, Sony and Trunk Club, so they can ship better code, faster. CircleCI is venture backed by Draper Fisher Jurvetson, Baseline Ventures, Harrison Metal Capital, Data Collective, 500 Startups, SV Angel, and a collection of respected angels.

ARE YOU EMPATHETIC TO DEVELOPERS AND LOVE TO PROBLEM-SOLVE? WE’D LOVE TO TALK TO YOU IF YOU:

-Have a strong familiarity with a broad spectrum of technology stacks, including Rails, Python, PHP, Node, Java, and others.
-Be familiar with Linux and Unix based operating systems.
-Have the ability to dive into a codebase easily to discover issues.
-Have a customer-centric and diplomatic writing style: you'll be helping customers from a wide range of backgrounds, languages, and experience levels.
-Love talking to people and helping them solve problems.
-Really want to assist developers in being happy and successful.
-Have significant technical ability, with an understanding of the developer mindset, tools and culture.
-Have the ability to fix problems that come up often so that they never happen to any customer again.
-Have some knowledge of Unit Testing and Test Driven Development
-Have some knowledge of Continuous Integration and
Continuous Delivery methodologies

If you’re interested in joining the team, please send us your resume and a cover letter explaining why you’d be a great fit. If you have an easily accessible presence on the web (Twitter, blog, Github, LinkedIn, etc.) please share it.

Extra tags: linux, unix, rails, python, php, node, java, unit testing, continuous integration, continuous delivery, github

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You will be providing customer support for Time Doctor which is time tracking software mostly used in remote teams. You will need to handle ordinary customer support questions as well as complicated technical issues.

You will need to work during USA hours (generally). You will have some degree of flexible hours however you should work at least 5 hours per day during USA business hours and the rest of the time can be flexible. You will need to use Time Doctor to track your own hours.

About 25-50% of your job will be phone support and 50-75% will be text chat or email support. You need to have perfect spoken and written English. You must have a very quiet location to work from with high speed Internet.

You need to be very technically savvy, hopefully with some kind of technical background.

Some awesome things about working with Time Doctor:
Great culture: we connect and have fun as a team such as 2 hours per month of social gaming (paid)
We allow mostly flexible work hours
Flexible location (you can work from anywhere!) Want to go on a 2 month trip to Thailand and work from there? No problem.
We have a cool baby suit Time Doctor wear we give to all our team who have a baby ... but we don't recommend having a baby just to get this.

In your application please state your expected full time salary per month.

Extra tags: customer support,technical support,customer service

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Looking for a multi-faceted role, supporting an organisation that makes a difference?

Help support, run and develop the internal IT operations of The IHTSDO - the non-profit terminology standards development organisation that's benefiting healthcare and clinical advancement worldwide.

Our team of researchers, software engineers and core function staff all work from home. We're proponents of open source technology and our infrastructure is cloud-based. We're part of a wider community that's relying on our technology, and our own IT operations must stay usable, be robust and scale as we evolve.

Mentored by our Head of Technical Services and, working closely with our DevOps Lead, we need you to turn your hand to many things, including; software engineering environments running Confluence and JIRA; collaborative tools and our support desk; the systems behind our website and intranet; and our cloud infrastructure.

There are many new projects and milestones ahead. We share your passion for continuous improvement, adopting relevant new technologies and finding better ways of working.

Upcoming projects:

Enhancing and supporting new collaborative working tools and services based on the Atlassian suite of tools
Provide world class support to our end users for the tools we use to run the organisation and our communities
Contributing to the IT operational roadmap, policy, process and documentation
Delivering new services, resources and improvements on a per project basis

About you:

- You're ready for a mid-level role in IT operations support
- You have excellent user empathy and good judgement
- You learn quickly and you're adept at finding effective workable solutions
- You have a Computing related degree, or an equivalent understanding of computer science
- You're familiar with JIRA and Confluence and can administer these environments
- You have supported and managed Google for Work services

Our current systems run - mentoring provided:

Atlassian suite; JIRA and Confluence | Google for Work | nginx | Freshdesk | continuous integration | Jenkins | Ansible | Continuum | Maestro | Maven | SVN | GitHub | Trello | Apache | PostgreSQL | MySQL | Java | Angularjs | Amazon Web Services | open source | and more

Salary and benefits:

- £35,000 – £50,000 or equivalent
- 25 days paid holiday + bank holidays | discretionary home office setup assistance | laptop | expenses

About us:

The IHTSDO is a non-profit clinical terminology standards organisation with 27 member countries worldwide. We seek to improve the health of humankind by fostering the development and use of suitable standardised clinical terminologies, notably the ‘SNOMED CT’ product, in order to support safe, accurate, and effective exchange of clinical and related health information. The focus is on enabling the implementation of semantically accurate health records that are interoperable. www.ihtsdo.org

Located: home based (within two hours' travel of UK)

Start date: asap, by end of January 2016


Extra tags: Atlassian, JIRA, Confluence, Cloud IT, Technical Support, Systems Developer, DevOps

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Paperless Post is seeking a User Support Associate to ensure that our users get the help they need and have the very best Paperless Post experience possible. You’ll interact with our users on a daily basis with compassion and patience. Because our support reps never read answers out of a manual, you’ll spend your days providing the kind of personalized responses that make customers feel like they’re talking to a real live human being—because, well, you are one! To apply, please include a cover letter that answers the following questions:



- What do you think the most important part of supporting users is?
- Walk us through a problem/difficult situation you’ve solved recently. Did you solve it independently or did you need to work with a team?
- As a customer, what was the worst customer support experience you’ve personally had? What would have made it a better experience?
- Are open to a less-traditional schedule, including nights and/or weekends?
- What’s your favorite gif?



What you'll do here:
Our remote support team works from home between the hours of 1pm and 9pm (Eastern time) on weekdays and alternative hours on the weekends. That doesn’t mean you’ll work all of those hours, but you must be generally available during those times. We’re looking for team members that can commit to 4-5 days a week in 6 hour shifts. We’ll take care of the scheduling once you let us know your availability!


- Troubleshoot and respond to customer questions and issues over the phone, via email, and on live chat.
- Work closely with fellow support reps to identify and track major issues and trends to improve the user experience.
- Stay familiar with our site and its offerings to best serve user questions.



What you bring to the table:
- 2+ years experience in customer support with a track record of both working independently and collaborating with a team.
- Must reside in NY or CA**
- Fantastic written and verbal communication skills and superb interpersonal skills.
- An endless curiosity for our site and product and users.
- Experience with Adobe Photoshop a big plus.
- Experience working with a team to analyze issues, learn from them, and create short-term solutions and long-term improvements.
- Ability to thrive in fast-paced, high-volume environment. We get a lot of inquires and we work through them quickly; our reps are energized, not discouraged, by the pace.
- Strong organizational skills.
- Familiarity with online platforms a plus.
- Fluency in multiple languages a plus.

A little bit about us:
The PP Support team takes empathy to the next level. We’re a small but mighty team of brand ambassadors who are the first line of defense for the company, interacting with customers, analyzing feedback, and working with tech teams to ensure new features match real-world needs. We laugh and cry with users and appreciate a well-timed cat GIF.


Company-wide we enjoy an amazing ecosystem of an even gender split and healthy balance of engineers and designers. Because Paperless Post isn’t supported by ad revenue, we get to spend our days focused on creating and improving on the ideal version of our platform, product, content, and partnerships for our users.

Extra tags: user support, customer service

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InspireBeats is currently seeking a customer success intern to help out with our customer success workload. You won't be limited to only customer success, but will have the opportunity to dive into marketing, community, and a bunch of other fields where you will have the chance to learn amazing things.
You'll be trained by our awesome biz dev and customer success manager.
Your main roles will include:
- client success
- chatting with customers to make sure they're happy with everything
- answering any support request
- onboarding new customers
- reporting to them with the status of our campaigns
- light marketing work
- a jack of all trades type of work :D
If you're interested, send me an email with all your details. to wilson@inspirebeats.com
NO spam, include something personalized.


Extra tags: customer success, client success, account manager, marketing, community

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DealDash is an Internet retailer & brand promotion platform.

Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.

Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.

Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.

The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.

Some fun facts about DealDash:
Our team is spread out over 10 countries
16 nationalities
We offer a $6,000 resignation bonus to anyone who resigns!
(We believe people who work at DealDash should only do so because they love it, not because it's their only option financially)
Every employee talks to Customers every week, no matter what your function! We love our Customers!
92% of our revenue comes from repeat buyers! (And we are growing!)

We believe in:
Putting the Customer first in everything we do
Small teams with lots of autonomy
Making data driven decisions
Being candid, fair & honest
Maintaining a flat meritocratic org structure
Managing through social trust, not control
Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours

If you feel our values match yours, then come and join the team!

Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.

JOB DESCRIPTION

Are you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?

Are you technical, intelligent and enjoy dealing with people?

Keep on reading, we may have the right job for you!

We are looking for a Customer Service Specialist for our evening shifts (depending on your time zone) five days a week This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:
Answering customer inquiries via email.
Answering customer inquiries via live chat.
Answering customer inquiries by phone.

Requirements
Advanced computer skills.
Fluent professional English proficiency
Type a minimum of 50 words per minute. (Test yourself online if unsure!)
Excellent written and spoken communication skills.
Willingness to help our customers and provide them with a personal experience.
Creative problem solver.
Ability to continuously develop and adapt to a growing team.
You hold yourself to high ethical standards

Benefits
Dynamic working environment w/ young management team!
Contribute to a service used by more than 6 million Americans!
Options to quickly advance in your career as the company experiences growth!


Extra tags: Support, Remote, Full-Time

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Aha!

Customer Success Sr. Manager (product Manager Experience Required)


Aha!


product

product management

product manager

customer support

product

product management

product manager

customer support

2mo

Apply

Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?

Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?

Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.

We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!

As a Customer Success Senior Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 150,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.

**We are looking for someone who:**
* **Has been a product manager for at least 7 years**
* Brings deep experience working with SaaS
* Has experience consulting, managing accounts, or in professional services
* Loves to showcase advanced technology to sophisticated customers
* Writes exceptionally well
* Wants work on a team with other high-performing peers

**We are committed to being great, and we want someone who:**
* Has a "can do" attitude and a history of delivering superb work again and again
* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies

We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

See more jobs at Aha!

Visit Aha!'s website

How do you apply?

For immediate consideration, please follow these[ helpful guidelines](https://blog.aha.io/the-best-cover-letters-that-ceos-love-to-read/?_ga=2.51358058.254698977.1528901370-619673238.1526652248) and contact us at Customer-jobs@aha.io. If you have the right background, we will quickly follow up with you. We are not working with recruiters or third-party agencies.
Apply for this Job

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Filestage

verified

Customer Success Manager


Filestage


customer success

customer support

saas

b2b

customer success

customer support

saas

b2b

2mo

Apply

# About Us
At [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work.
Over 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.

# Your mission
* **You own customer success.** You plan and execute the strategy to make our clients happy and increase their retention.
* **You’re the best buddy of our clients.** You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.
* **You create a well-oiled customer success machine.** You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.
* **You influence our future and help Filestage grow.** With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.

# You’re good at
* **You enjoy connecting with people.** You know the definition of empathy without checking Wikipedia and put it into practice daily.
* **You’re passionate about customer success management.** You have professional work experience in customer success management. Ideally B2B SaaS/Software.
* **You take ownership.** You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.
* **You are a team player.** You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.
* **You are fluent in English.** German and French are a nice-to-have.

# This is what you get
* **You have the freedom to work wherever you want.** Come work with us at our office in Stuttgart (Germany) or work remotely.
* **Your opinion matters and your work is valued.** You have the chance to make a difference.
* **You have a steep learning curve** by working hands-on together with highly talented minds.
* **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and we move fast.
* **You work with top-notch technologies and lean processes.** We use Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.

See more jobs at Filestage

How do you apply?

We look forward to your application!
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

SVP Of Customer Support


Crossover


customer support

non tech

customer support

non tech

2mo

Apply


ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.

We're running an Online Hiring Tournament on June 16th to hire SVP of Customer Support ($400K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.

This position is with ESW Capital or one of its affiliated companies.

As an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket).

You will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.

You will need to operate in our centralized “economies of scale” model without allowing complexity and special cases to make it into our processes.

Pace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization.

Candidate Requirements:


* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions

* Able to identify and articulate patterns in unstructured and unorganized content

* A passion for creating work in a process-driven way and working with team members to continuously improve that process




We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

See more jobs at Crossover

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Semaphore CI

Customer Success Representative


Semaphore CI


customer success

customer support

non tech

customer success

customer support

non tech

2mo

Apply

At [SemaphoreCI.com](http://semaphoreci.com/?utm_source=remoteokio&utm_medium=link&utm_campaign=customersuccessrep&utm_term=30days&utm_content=jobad) we're building the next generation code delivery platform for developers. The Customer Success Team at Semaphore plays a pivotal role in building relationships with our customers ranging from startups to companies like Salesforce, Toyota and Uber. Our main task is to keep them happy by getting the most of our service and we're looking for a professional to join our Customer Success Team on such a journey.
As a **Customer Success Representative**, you'll work on building stronger relationships with our customers and helping us make Semaphore even better. You'll advocate for the customer on a truly individual level in a sense of understanding our customers needs and helping them achieve their goals. You should have a strong tendency towards streamlining the processes while keeping the human interaction in the first place. You don't need to have a technical background, but you can expect to become more technical and get better product understanding as the time goes by. You'll be on our front line, and we expect when our customers think of how great Semaphore is, they think of you.
The company is currently a 25 person remote team distributed in 7 countries. We're bootstrapped, profitable and have a six-year track record of providing a product that customers love. Since this is a remote position, you should thrive in asynchronous communication and you should be able to develop working relationships with coworkers in different locations. Because of time overlap with the team, we'll consider candidates based in **Europe only.

See more jobs at Semaphore CI

Visit Semaphore CI's website

How do you apply?

Please apply here: https://renderedtext.workable.com/j/D09366E8FE
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Komoot

verified

Customer Support Manager (german & English)(m/f)


Komoot


customer support

customer service

english teacher

exec

customer support

customer service

english teacher

exec

UTC -1 to UTC +33mo

Apply


Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.

**Your key responsibilities:**

- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores)
- Understand what users want, organize their ideas and summarize the latest information for product development
- Work with developers and QA to find and solve critical bugs in the wild

**Why you’ll love it**

- You will work with outdoor fans and help them to have great experiences
- You will be the voice and the ear for our users and have a big impact on our community
- You will play a key role in our international team of designers, copywriters, app, backend and product experts
- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3
- Every day, your work will inspire people to discover more of the great outdoors
- You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year

**You’ll be successful in this position if you**

- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.
- Are highly self-driven, responsible and keen to improve
- Have 1+ years experience working in online or tech support and you love it
- Are a tech savvy person that loves to learn quickly
- Are able to break down complex problems to simple explanations
- Are curious about the needs of users
- Have a passion for Outdoor Sports, Apps and Technology
- Are well-organized and able to handle several tasks at the same time

**Sound like you?**
Then send us the following

- Your CV
- Why you’re interested in working at komoot
- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website
- Bonus points for: Doing something creative with komoot (We love people who go the extra mile)

Location: UTC -1 to UTC +3

See more jobs at Komoot

How do you apply?

Please apply with a cover letter and resume through our website.
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L2 Customer Support Architect


Crossover


architecture

customer support

architecture

customer support

3mo

Apply


Versata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.


We're running an Online Hiring Tournament on May 19th to hire L2 Customer Support Architects ($60K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.

This position is with Versata or one of its affiliated companies.


This tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.

L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

Candidate Requirements:


* 5 years, as a support agent in a high-volume contact center.

* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages

* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML




We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.




Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

See more jobs at Crossover

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L3 Customer Support Chief Architect


Crossover


architecture

customer support

architecture

customer support

3mo

Apply


Versata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.

We're running an Online Hiring Tournament on May 19th to hire L3 Customer Support Chief Architects ($100K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.

This tournament will be hosted for our client Versata, they are looking to interview and hire top L3 Customer Support Chief Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a chief architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.

L3 Customer Support Chief Architects are senior software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills to help a team. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

Candidate Requirements:


* Bachelor’s Degree or equivalent

* 5+ years in technical customer support and software engineering




We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L1 Customer Support Engineer


Crossover


customer support

engineer

customer support

engineer

3mo

Apply


ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.

We're running an Online Hiring Tournament on May 19th to hire Software Engineers (USD $30K/yr) with expertise Cloud OR Java OR .NET OR C++ OR Front End.If you are not familiar with any of those technologies, you should not attend the event as we currently have openings only in those roles.

This event will include testing. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 40 Software Engineers.This is a 100% remote, full-time role.

You will be part of a team responsible for the technical delivery of a multi-million dollar revenue per year enterprise software product. That team is responsible to ensure that the customers are blown away by the technical differentiation and quality of the product. We want to give you the ability to look at code in ways it has never been looked at before, to understand the interdependency in the code.


We are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development. We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.

You will be tested in one of the following technologies based on your expertise:


* Cloud

* Java

* C# (.NET)

* C++

* Front End




Candidate Requirements:


* 2+ years of experience as a hands-on software engineer

* Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering

* A ruthless commitment to testing the code you’ve written

* Proficiency in the following skills and technologies is mandatory: Knowledge of backend programming languages, like C++, Java, C#, Ruby or others, Database(SQL server/Oracle/MySQL/MongoDB/Cassandra), SOA, EDA, and Design patterns, Javascript (ReactJS, AngularJS) , HTML5, CSS3, Cloud computing architecting, Linux, REST, tools for CI/CD, Git, and shell scripting, DevOps




We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

See more jobs at Crossover

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

Customer Support Manager


Crossover


customer support

exec

customer support

exec

3mo

Apply


ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.

We're running an Online Hiring Tournament on May 19th to hire Customer Support Managers (USD $100K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.This is a 100% remote, full-time role.

We're looking for experienced B2B Customer Support Managers who are the world’s best at managing customers and support teams. You will be expected to demonstrate both a mastery of the technical skills associated with the products at hand, as well as the managerial ability to motivate, build, grow and monitor your team in a high performing environment. We find that the best Customer Support Managers have a software engineering background but a passion for interacting with and solving the toughest customer problems.

Specifically, you will be responsible for overseeing a team of 15-20 individuals. You will be responsible for ensuring that team members are assigned support tickets and liaise with IT and Engineering teams where necessary to get tickets resolved and manage escalations from customer with fast resolution time and high quality deliverables. Unlike other support organizations - we have an innovative model where every agent learns every product. To do this - we staff with only the best global support engineers. You will own the process of reviewing feedback from customers and using the insights to set challenging goals for the team. Under your leadership, we expect to see consistent improvement in the net promoter score and the issue resolution times.

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

See more jobs at Crossover

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Performance Food Group

Customer Svc Rep


Performance Food Group


customer support

data entry

business communication

non tech

customer support

data entry

business communication

non tech

3mo

Apply

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

See more jobs at Performance Food Group

How do you apply?

Qualified candidates are required to send resume to admin@pfgrecruitments.com for screening and consideration. Applicable to united state regions only
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Pantheon Systems

Customer Success Engineer


Pantheon Systems


customer support

engineer

customer support

engineer

3mo

Apply


ROLE

Pantheon is currently looking for a motivated, proactive and energetic individual to join the company's customer success engineering team as a full-time member. Customer Success Engineers are the first point of contact for developers working with our platform. We rely on these individuals to be friendly, knowledgeable, and problem-solvers. The ideal candidate will be resourceful, articulate, have good writing skills, and enjoy working as a team to deliver top-quality solutions to customers. This position would be either remote or onsite at our offices in Minneapolis, MN and supporting customers during PST business hours.

Cool Things You'll Do 

The primary responsibility is to provide technical guidance and platform information to customers.  This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.  Additionally, Customer Success Engineers will be involved in:   


* Contributing to documentation

* Assisting with testing Pantheon products and tools (i.e. Terminus, Quicksilver)

* Maintaining and enhancing Customer Relationships

* Providing CMS expertise to new and existing customer groups.

* You'll act as the key liaison between our clients and our internal teams, with the aim of enhancing customer experience so that everyone gets the most out of Pantheon's services.




What You Bring To The Table



* Overall, you're someone with a broad background/knowledge of Drupal/WordPress/general web development, with a flair for excellent customer service and strong relationship management skills. You should be a clear communicator, a creative thinker, and empathetic. You're also someone who is/has:

* Deep understanding of PHP - you program & debug PHP, and you're experienced working with Drupal and/or WordPress.

* Skilled in GIT.

* Solid experience with Composer, Build Tools and CI

* Solid experience using the command line.

* Fluent in reading and understanding log files and error messages

* Loves a good database query mystery

* Familiar with the full stack, caching, and performance tuning.

* Enjoys helping others and collaborating to find solutions.

* Is patient and understanding under pressure.

* Excellent writing skills and is very personable via email

* Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients.

* Project management experience, or similar experience working on a team to solve problems.

* Previous experience doing IT or tech support.




Bonus Points For:


* Having D.O. and/or WordPress.org profiles

* Being a regular attendee at Drupal Camps and/or WordCamps





Cool Stuff You'll Get in Return

We have all the usual benefits and perks you'd expect from a high tech company, but what we can really offer you is a fantastic work environment powered by an amazing team. And oh yeah, some other things to note:


* fun at WordPress and Drupal community events

* discounts on custom bicycles - the founders of Pantheon also founded Mission Bicycle

* dog-friendly office

* paid maternity and paternity leave (with a fully-stocked top of the line Mothers Room at HQ)

* fully loaded kitchen and daily catered lunches

* monthly gym and book allowance

* kombucha on tap and omg...did you say Its-Its are in the freezer?




Pantheon complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This is a full-time position covering PST business hours, either remote or onsite at our offices in San Francisco, CA or Minneapolis, MN. 

No Visa sponsorship at this time

See more jobs at Pantheon Systems

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


IVPN

verified

Customer Support Engineer


IVPN


customer support

technical support

engineer

customer support

technical support

engineer

3mo

Apply

IVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. We would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries and you will report directly to the head of customer support

*The position is fully remote and you will be expected to choose an 8 hour shift anywhere from 2pm EST to 03:30am EST*

### Key responsibilities

* Helping customers understand their threat model to help them determine what products best suit their needs
* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat
* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us

### Requirements

* Min 2 years of technical support
* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued
* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management
* Self-starter, able to work independently
* Fluent English, both verbal and written
* Ability to understand and write on technical topics related to computer networks and security
* Knowledge of security concepts, VPN, encryption, firewalls etc
* Desire to gain expertise in network security

See more jobs at IVPN

Visit IVPN's website

How do you apply?

Please click on the link below
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Whatconverts

verified

Web Marketing Customer Support


Whatconverts


customer support

marketing

google adwords

google analytics

customer support

marketing

google adwords

google analytics

3mo

Apply

Are you someone who **loves helping people**? If you love interacting with people on a daily basis to help them learn how to optimize their work and their time then read on…

**About You**

* Familiarity with running PPC campaigns.
* Previous experience in a marketing role or capacity.
* Experience with Google Adwords, Google Analytics, Bing Ads and Facebook Ads.
* Basic knowledge on UTM parameters and tracking templates.
* Empathetic to users and can easily put yourself in their shoes.
* Ability to make customers feel empowered after interacting with support and you don’t make them feel bad for asking silly questions.
* Obsessive over the details and love solving problems
* Love to write to write. Between support emails and creating support documentation you know how to communicate clearly with your keyboard.
* Persistent as support at WhatConverts is much different than at many software companies, real people answer the phone offering real people solutions. It may not be answering the same questions over and over again, but oftentimes it involves researching technical nuances of the websites we support.

**Things You Might Do**

WhatConverts is a dynamic software company, so you’ll likely get your hands dirty in a little bit of everything. That said, here are some things you’ll get to do:

* Help customers via email, chat and the telephone to ensure they have the best experience possible setting up a new account, troubleshooting their problems and answering their questions.
* Write support documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team).
* Work with the product team to build tools and offer feedback that will speed up and increase the quality of support.
* Experiment since this is a startup everything can change at any time.

**About [WhatConverts](http://https://www.whatconverts.com/)**

For the past three years, WhatConverts has been helping people across the world track “What Marketing Converts to Leads”. A lead can be a phone call, web form submission, web chat or e-commerce transaction. Our software helps our customers track their marketing efforts to ensure it is giving them the best ROI.

We want to give advertisers and agencies the complete marketing picture by easily tracking their marketing dollars to actual leads, so they can best spend their budget.

We believe in small teams making a big impact. Small teams are fast and nimble. Small teams mean less bureaucracy and less management, and more getting the important things done.

**The Package**

* Location – Anywhere you want. If you want to work remotely or near others that’s fine by us. The current team is based in Charlotte, NC and Birmingham, AL.
* Hours – 9AM to 5PM EST (-/+ 3 hours)
* Position – We will consider part-time or full-time positions.
* Compensation – Based on experience.

See more jobs at Whatconverts

How do you apply?

[Complete this form >](https://goo.gl/forms/zdJRoZy3tI5tACgT2)
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Auth0

Technical Support Engineer


Auth0


customer support

engineer

customer support

engineer

3mo

Apply

Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

Thousands of enterprises and millions of users worldwide depend on Auth0 for authentication and authorization of their most mission-critical apps, APIs and IoT devices.  Auth0’s top priorities are availability and security.

We are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution.  Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.

Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.

Responsibilities:



* Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets.

* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

* Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.

* Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.

* Collaborate with other departments in the company to achieve customer satisfaction.




Requirements:


* Strong analytical and problem solving skills.

* Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance.

* Ability to quickly context-switch between multiple complex work streams.

* Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

* Customer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skills.

* Proactivity — identify opportunities and take preemptive action against potential problems.

* Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans.



Technical Domain Focus:


* Knowledge of software development fundamentals and common architectures.

* Knowledge of HTTP, encryption, basic security concepts.

* Understanding of authentication and authorization concepts.

* Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.

* Proficient in at least one programming language; ideally JavaScript.



Experience & Education:


* Min 2 years of technical support and/or software development.

* OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.



Location:


* This position will be based in our office in London.




Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Zenkraft

verified

Customer Success Consultant


Zenkraft


salesforce

consulting

customer support

non tech

salesforce

consulting

customer support

non tech

4mo

Apply

Zenkraft is looking for an applicant in the Reno/Tahoe area who can work with customers to quickly integrate our shipping solution. Zenkraft is the preferred Salesforce integrator for FedEx, UPS, USPS, and 30+ other global shipping carriers. Zenkraft’s customer portfolio includes small startups to some of the largest global companies.
This is a great position for someone who is looking to expand their knowledge of Salesforce through customer interaction. Applicants will need familiarity with the force.com ecosystem, and have excellent customer service skills. To apply please do the following:
Spin up a Salesforce demo org, install our FedEx solution email a shipping label (with your name on it), and anything else you would like us to see to jobs@zenkraft.com.
We will respond with next steps. Below is a support document outlining the process of setting up our solution:
http://support.zenkraft.com/fedex-app/create-a-fedex-shipment-from-any-object-in-15-minutes-step-by-step

See more jobs at Zenkraft

Visit Zenkraft's website

How do you apply?

To apply, spin up a Salesforce demo org, install our FedEx solution, and email a shipping label, and anything else you would like us to see to jobs@zenkraft.com.
We will respond with next steps.Below is a support document outlining the process of setting up our solution:
http://support.zenkraft.com/fedex-app/create-a-fedex-shipment-from-any-object-in-15-minutes-step-by-step
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Auth0

Customer Success Architect


Auth0


architecture

customer support

architecture

customer support

4mo

Apply


Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.

The Customer Success Architect (CSA) is a customer facing role requiring a unique combination of technical knowledge, vision and leadership. The CSA owns the technical guidance and leadership in key customers, driving them to ongoing success with the Auth0 platform, and working in partnership with the Customer Success Manager. CSA’s will work closely with customers from onboarding to go-live and throughout the customer lifecycle.

Responsibilities:


* You will work in partnership with Customer Success Managers (CSM) to accelerate successful adoption and growth within enterprise customer accounts.  CSMs focus on the business relationship and leadership while the CSA will focus on technical relationships and leadership.  Together, you’ll be a highly valued resource for customers.

* You will immerse yourself in the projects and goals of a handful of key accounts.

* You will provide the customer with architectural guidance and technical leadership, helping translate business and security requirements into technical requirements and projects Auth0 can fulfill.

* You will be responsible to advance customers integration maturity by providing guidance around common patterns and best practices.

* You will help customers to set up centers for “enablement”, including identifying and supporting the training of Auth0 experts and building knowledge and code repositories. You will identify technical projects that can be driven by the Auth0 Professional Services team and oversee the successful management and execution of these projects within your customer base.

* You will provide a support handover at customer go-live, collating and providing all technical and architectural documentation specific to the customer’s integration to set up Auth0’s support team for success.

* You will feedback your real world technical experience with customers through engineering, content and product teams to advocate for customer trends, product improvements and provide training/knowledge transfer.




Requirements:


* In depth knowledge and experience across any common development languages/technologies, with node.js and front-end development framework knowledge being a plus.

* Technical knowledge of authentication and authorization protocols and application security.

* Familiarity with the whole development lifecycle including modern development tools, languages and frameworks, continuous integration/deployments tools and monitoring, performance and optimization practices.

* Ability to evaluate security solution architecture from an application perspective and make recommendations for improvement in relation to identity, authentication and security, making use of the Auth0 platform.

* Ability to evaluate and connect technical needs with line of business needs.  This could include explaining technical concepts to non-technical stakeholders as required.

* Experience with championing and driving the development of product software features and extensions by working in conjunction with internal engineering teamsDeep passion for making customers successful and expanding their use of Auth0 products and services.

* Comfort in multitasking across parallel work streams, juggling different roles and priorities in each.

* Excellent written and verbal communication skillsAbility to set expectations and communicate goals and objectives with customers and teammates.

* Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the customer and Auth0.




Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Auth0

Technical Customer Success Manager


Auth0


customer support

exec

customer support

exec

4mo

Apply


The Technical Customer Success Manager (T-CSM) scales across a broad number of customers in our SMB and mid-market segments to ensure customers move to and remain in healthy productive use of the Auth0 platform.  T-CSMs apply their expertise in development and IdAM solution architecture to help customers integrate and continue to mature their adoption of Auth0. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.

Responsibilities:


* You will immerse yourself in the common patterns and practices of Auth0 solutions

* You will manage the onboarding of new customers, ensuring technical elements of onboarding are correctly gathered to provide seamless engagement with professional services and/or to ensure correct enablement path.

* You will align customers to patterns and practices and provide high level architectural guidance on the recommended implementation.

* You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials.

* You will use systems to analyse data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health.

* You will establish relationships with customers’ senior technical project stakeholders and developers, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems.




Requirements:


* Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience (developer through to exec sponsors).

* Experience working in a customer facing role and working internally with Sales, Support, Professional Services, and Product/Engineering.

* Extensive experience with software development, common development frameworks, API’s,  SSO and authentication and authorization protocols. Node.js and front-end development framework knowledge being a plus.

* Superb problem solving skills - proactively crafting and selling customer vision on how to make Auth0 a core part of their system landscape.

* Experience coordinating internal resources for projects, product updates, issue and incident resolution together with owning and managing any relevant customer communications.




Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Phishlabs

Technical Support Engineer Contract


Phishlabs


customer support

engineer

customer support

engineer

4mo

Apply


PhishLabs, the leading provider of cybercrime protection and intelligence services, headquartered in Charleston, SC, is seeking an experienced Technical Support Engineer Consultant to join our exceptional team dedicated to fighting back against attacks that exploit people.

Why PhishLabs? Online threats continue to grow and change. Effectively countering those threats requires continuous improvement, innovation, and creativity. PhishLabs offers an opportunity for skilled engineers to channel their creativity and innovation toward countering these threats in an environment of respect and collaboration. Engineering for PhishLabs presents an opportunity to challenge yourself technically while benefiting the online ecosystem. With a team of world class security experts, a strong base of top-tier clients and the increasing sophistication and proliferation of cyber crime, PhishLabs is very positioned to continue its rapid growth.

The Opportunity:

You will be a critical consultant to our Client Success and Engineering teams. This opportunity can be onsite in Charleston, SC or completely remote and is an open ended contract.

How you will impact PhishLabs and our clients:


* Assist clients with whitelisting so phishing simulation emails can be seamlessly delivered through various mail filtering tools, including Mimecast, Proofpoint, and others

* Assist clients install PhishLabs software, Microsoft add-ins, in complex mixed client environments

* Work with third-parties to ensure PhishLabs mail servers and domains used for simulations are not black-listed

* Assist in creating client-facing technical documentation

* Assist clients in trouble shooting when issues arise with phishing program tools and deliverables

* Manage in the creation and communication of release notes

* Assist in quality assurance and testing efforts




What you NEED to succeed:


* Microsoft Certified Engineer (MCSE and/or MCSA)

* Google Chrome Extensions

* Chrome Marketplace

* Experience using Web debugging tools: Fiddler, HTTP Watch, Chrome Developer Tools etc. 

* Plugin expert / ability to debug MSI files

* Active Directory / Azure

* Exchange / Office365

* System Center Configuration Manager (SCCM) / Intune

* Windows Server


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Broadway Technology

verified

Japanese-english Application Support


Broadway Technology


finance

customer support

non tech

english teacher

finance

customer support

non tech

english teacher

5mo

Apply

Do you enjoy working with customers to find and resolve bottlenecks within complex systems? Do you get bored doing the same tasks every day? Do you get excited coming up with creative solutions to hard problems? Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day.

This is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology – electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal.

**Responsibilities:**
- Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.
- Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected
- Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.
- Proactively preventing future problems by coming up with both tactical and strategic solutions

**Requirements:**
- Must be bilingual in Japanese and English
- Must be willing to work Tokyo business hours
- Previous experience in a customer support role - trading support experience is a MUST
- Strong attention to detail, self-management, initiative, discipline, and follow-through
- Exceptional problem solving ability
- Excellent written and verbal communication skills
- Unrelenting dedication to customer success
- Familiarity with SQL and databases
- Bachelor’s Degree - economics, business, or engineering preferred

**Strongly Desired:**
- Familiarity with at least one scripting or object-oriented programming language
- Experience working with UNIX/Linux

*Broadway Technology is a leading provider of advanced high-performance financial trading solutions for electronic fixed income markets. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We hire developers who thrive on building the most advanced technology. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs, yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.*

See more jobs at Broadway Technology

Visit Broadway Technology's website

How do you apply?

Click the Apply for this job button below or send a resume and cover letter to jcowans@broadwaytechnology.com
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Bibblio

verified

Wordpress Plugin Technical Support


Bibblio


php

wordpress

customer support

php

php

wordpress

customer support

php

5mo

Apply

We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.

In addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.

**Your responsibilities:**
Answer all customer support inquiries related to the plugin and provide best practice advice
Minor CSS customisations
Perform remote manual integrations if necessary, which may involve basic PHP editing

**The ideal candidate:**
Strong understanding of both back-end and front-end WordPress development
PHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role.
Familiarity with JavaScript and jQuery
Understanding of CSS
Comfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.
Confidence using Codex and searching the WordPress core when necessary
Experience working with RESTful APIs and formats (JSON, XML)
Excellent customer service skills and strong grasp of the English language

See more jobs at Bibblio

Visit Bibblio's website

How do you apply?

Please send a resume to fiona@bibblio.org
Apply for this Job

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Godaddy

Advanced Technical Support - Sucuri


Godaddy


infosec

php

linux

customer support

infosec

php

linux

customer support

5mo

Apply

**About GoDaddy**

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

The candidate has the opportunity to work with different technologies and learn different aspects of Information Security.

They will mainly work with website cleanups but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.


**Responsibilities**
* Website cleanup and troubleshooting (this role will resolve customer issues through support tickets)
* Code reading to determine if a particular file is malicious or not
- Feeding our system with new findings to improve our automation process
- Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software
- Writing regular expressions "regex”

**Requirements**
- General understanding of security principles and use good security practices in general
- Linux experience
- CLI and cPanel
- Experience with Apache, Nginx and other web servers
- Experience with WordPress, Joomla, Magento, vBulletin and other CMS software
- Web Malware Experience (decoding, understanding)
- PHP and Shell scripting/automation
- Open source and community participation and contributions a plus


**Tools We Work With**
- Jira
- Bitbucket
- Trello

GoDaddy is an equal opportunity employer.

See more jobs at Godaddy

Visit Godaddy's website

How do you apply?

Click to Apply - https://careers.godaddy.com/job/arizona/advanced-technical-support-incident-response-sucuri/18045/5645557
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Private This Will Be Provided Once an NDA Has Been Signed

Meteor Developer Required Take over Support Cloud Based Paas Platform Needs Know Have Vast Experience Meteor Blaze


Private This Will Be Provided Once an NDA Has Been Signed


meteor js

dev

customer support

cloud

meteor js

dev

customer support

cloud

This is a remote position5mo

Apply

Location: This is a remote position

See more jobs at Private This Will Be Provided Once an NDA Has Been Signed

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Txodds

Integrations Software Developer Support


Txodds


customer support

customer support

6mo

Apply


TXODDS is looking for an Integrations and Dev Support person to join its growing team. 

We provide a range of XML/JSON APIs and publish/subscribe real-time data feeds to customers and so experience of technical customer support in similar environment would be key. The attributes we are looking for include:


* Great at problem solving, troubleshooting and take pride in solving particularly tricky issues, whilst working closely with customers and across the business.

* Willing to go the “extra-mile” to help resolve customer issues.

* Very strong technical investigation and problem solving skills.

* You will identify, research and collaborate with other teams to help resolve technical issues and communicate with customers and users to report on the status and resolution of issues.

* You will have exemplary communication skills that instil confidence in customers and colleagues and work proactively with these stakeholders to identify trends and issues.

* Experience of working with both development and operations teams is important as you will need to understand change control, release procedures to coordinate both internally and with customers




Responsibilities


* Managing and forming technical relationships with customers support, development and infrastructure teams.

* Preparing new user access and providing integration support for the customers development lifecycle.

* Authoring and updating customer product technical documentation (User Guides,  How To guides, Helpdesk FAQs/Self-help portals )

* Providing internal product support to development, commercial teams.





* Providing 2nd/3rd line support to the Helpdesk

* As sports are 24/7/365 then some out of hours work, on-call rota should be expected






Good technical knowledge of at least some of the following:


-              ActiveMQ or similar messaging platforms

-              Familiarity with JSON/XML APIs

-              SQL (Postgresql, Impala, MySQL)

-              Centos (Linux) shell scripting

-              Office 365 (Excel , Word)

-              ELK Stack ( Kibana, Elasticsearch ) building dashboards

-              Grafana configuration, building dashboards

-              Experience of building code with Maven/Java, Visual Studio/C#

-              Javascript/HTML/CSS

-              Confluence/ JIRA

-              Technical documentation authoring ( Topic based authoring/Madcap Flare )

-              R language/R Studio

-              TIBCO Spotfire ( or similar visualisation products )

-              Puppet

See more jobs at Txodds

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Blockstream

DevOps Production Support Engineer


Blockstream


customer support

devops

engineer

devops

customer support

devops

engineer

devops

6mo

Apply


Pioneering advancements in blockchain technology infrastructure, Blockstream is the leading company extending Bitcoin at the protocol level to support a broad range of new asset types and financial markets. Blockstream supports values of decentralization, privacy, end-to-end security, user control, and open, permissionless innovation.

As a DevOps / Production Support Engineer you will be responsible for all aspects of operational maintenance and incident response for a 24x7 mixed cloud and bare metal Linux production operations environment. You will oversee day to day deployments, ensuring that service SLAs are met, and responding to outages as necessary.

Ideally, you have experience in both formal operational roles -- a NOC  or equivalent environment -- and in startup DevOps or SRE roles. You will have the ability to work creatively within a standard set of operational guidelines. You thrive on well-defined process and you are proactive about ensuring that operational process bridges the gap between expectation and real-life experience.

You will enjoy a fast-paced creative atmosphere of a well-funded FinTech Series A startup, multitude of growth opportunities, excellent compensation and benefits, flexible working schedule, and an option for telecommute.

*** A strong preference is given to the candidates living in Europe or in Asia.

Responsibilities:


* Oversight of Operational Environment: You will be responsible for being aware of the state of a running system and being familiar with every piece of it; you will be the first person to notice indications of operational anomalies and be capable of responding proactively well before an incident becomes service affecting.

* Change Management: You will be responsible for managing changes to the running system in order to maintain SLAs. You will work closely with Engineering to track changes during development, at the point of deployment, and in production.

* Ownership of Infrastructure: You will own, as part of the Production Services team, the infrastructure required to maintain production services, including monitoring and notification services, network infrastructure, and cloud service accounts.

* Engineering Support: You will support ongoing Engineering efforts and provide input into systems design in support of SLAs. You will provide Engineering with day-to-day technical support and provide support for development environments.

* Customer Interactions: You will act as the primary liaison with external customers in relation to production business-to-business services and will maintain relationships with vendors and service providers.




Requirements:


* 5+ years of experience in a formal operational environment (Data Center or ISP NOC or equivalent)

* Understanding of operational responsibility and ability to own running services with little oversight.

* Ability to perform all aspects of Unix / Linux server administration in Cloud and bare metal environments.

* Exert Shell scripting skills

* Strong Cloud experience (AWS, Google Cloud Services, Azure)

* 24x7 Operations Experience

* Security Orientation: genuine enthusiasm for all aspects of security -- network, physical, operational.

* Comprehensive understanding of security practices in a distributed environment.

* Ability to work with Software Engineering to ensure operations-focused systems design.

* Experience with a subset of languages: Python, Ruby, Go, Rust, Javascript




Pluses:


* Experience in DevOps and test/deployment automation

* Network Engineering experience

* Server Hardware experience

* Data Center experience

* Cluster administration experience

* Software Engineering background

* Bitcoin miner experience

* Financial systems experience

* Telco / ISP NOC or Operations background

* Big Data experience

* Chef / Ansible / Puppet etc.

* GitHub or other repositories




To Apply:


* Please share your resume in PDF, text or Word format. And we love to read Cover Letters!

* Please share your own projects, Open Source contributions for immediate review

* Tell us why you would be excited to work for Blockstream


See more jobs at Blockstream

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Dropsource

Developer Support Specialist


Dropsource


dev

customer support

digital nomad

dev

customer support

digital nomad

6mo

Apply


OPPORTUNITY

Dropsource is looking for someone to drive and deliver developer support to our users. If you love helping people solve problems and enjoy troubleshooting complex technical issues, this is an opportunity to help our community of users build data-driven and truly native mobile apps on the Dropsource platform. You’ll be part of an innovative, high-tech, well-funded startup working to change the way software is built. The Dropsource editor is a unique development environment that dramatically speeds up the process of app creation. We are not looking for the average customer support person for this role – you will become a Dropsource expert and will provide reliable and professional guidance to our users that will help them to implement a wide variety of app use cases. You’ll regularly debug development projects, specifications, and integrations.

WHAT YOU’LL DO

You’ll own Developer Support at Dropsource, taking responsibility for fielding support requests, work with product developers and other team members to ensure swift resolutions to user issues, while aiming to resolve support problems yourself without assistance wherever possible, and build best practices for support. You’ll need to quickly onboard yourself with the platform and other technologies as required, finding the information you need to give our users the help they need to develop their apps. This role needs a self-directed, analytical individual who is motivated by customer success, is keen to create a dialogue with our community, and to capture user feedback on the product.

Your responsibilities will include:


* Respond to support requests via live chat, forum, email, calls

* Manage support via a variety of channels, prioritizing effectively between issue and customer types

* Support will include troubleshooting problems in the functionality of user apps / helping users to debug projects, implement app development use cases, and integrate external services with the platform

* Drive support strategy within the team

* Liaise with developers to report and follow up on bugs/issues

* Liaise with other team members to contribute to product, marketing, and education initiatives

* Analyze and report on user feedback

* Advocate for the user perspective, proactively flagging up potential issues

* Help with enterprise client support

* Contribute to product and roadmap discussions and decisions based on your frontline interactions with the Dropsource user community, guarding a customer-first orientation




Requirements and Qualifications

The ideal candidate will meet the following requirements:


* Experience delivering technical support

* Ideally you’ve supported users on a developer product

* You’re a problem solver and facilitator, motivated to help people build their projects

* You strive to achieve a high level of responsiveness and are always focused on customer success / satisfaction

* Understanding of software development concepts and willingness to learn

* You might not be a software developer but you can code to a basic level in at least one language (e.g. HTML, Javascript, Java, JSON) and will be confident learning about app development, APIs, data modeling, and tinkering with other technologies as required

* You can pick up skills quickly, synthesizing what you’ve learned and conveying it to others

* Familiarity with mobile development concepts is a plus

* Self-directed, proactively taking responsibility for issues and able to figure out problems with minimal help

* When you encounter something you don’t know, your first instinct is to figure it out yourself, but you know when to ask for help when you do need it

* You enjoy developing constructive relationships with a community of users

* Able to thrive within a fast moving startup environment including people in different locations

* Excellent written communicator, able to convey complex instructions and guidance to people from a diverse range of backgrounds, many speaking English as a second language




Dropsource Offers

Dropsource is headquartered in downtown Raleigh, NC and offers flexible office hours, telecommuting options, competitive salaries and benefits and equity participation.

DROPSOURCE (QUEUE SOFTWARE INC.) IS AN EQUAL OPPORTUNITY EMPLOYER

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Atlassian

Support Engineer


Atlassian


customer support

engineer

customer support

engineer

6mo

Apply


Company Description


Software is changing the world, and we’re at the center of it all. With more than 60,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, Bitbucket, and Stride–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.




Job Description


Do you enjoy helping smart people overcome their technical issues? The Platform Services team is looking for a Support Engineer to help support the US-based Atlassians. This means we need an excellent communicator working out of our new Mountain View office. You will be working closely with the Platform Services team and help communicate changes and best practices out to our US users and relay any feedback. You will also help analyze problem reports to help determine the best ways for us to improve our service.





Qualifications




*

Be the first responder to both simple and complex internal support requests for our Platform Services: Triage incoming support requests or problem reports, either handling them or delegating them to the relevant engineer


*

Work closely with developers across Atlassian to help them work through any issues they encounter as they use Platform Services


*

Work closely with the Platform Services team to deeply understand the system


*

Work closely with other SHIELDs in the company and industry to identify and adopt any applicable established best practices


*

Debug deep into the core of the Platform Services and the guts of AWS to understand and fix failures


*

Understand users pain points, spot patterns, suggest or implement improvements


*

Perform contact rate analysis


*

Monitor and report on contact rate: are things getting better or worse?


*

Spot any trends, and suggest improvements to keep contact rate low






*

Modify our services, processes and documentation to try and prevent the problems/questions from arising again


*

Develop tools and processes to further automate and scale the support we provide to users.




KEY SKILLS


*

Strong verbal and written communication ability


*

Analytical and systematic approach to problem solving


*

Desire to help others with their technical problems, even if trivial or repetitive


*

Desire to reduce redundant work and toil via process, code, and documentation improvements


*

Deep technical curiosity


*

Ability to read, understand and write Java and Python




PREFERRED SKILLS


*

Knowledge of AWS services


*

Knowledge of SQL, splunk.


*

Familiarity with PostgreSQL and DynamoDB


*

Experience with MICROS platform, JIRA, Confluence and 12-factor apps 









Additional Information




We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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Officeninjas

verified

Project Manager


Officeninjas


customer support

exec

customer support

exec

6mo

Apply

OfficeNinjas is bursting at the seams with new campaigns, initiatives, and events designed to empower our global community of admins. We’re searching for an ace project manager to take each one of our BIG ideas and map out a path from concept to reality.
The ideal teammate will embrace the responsibility of managing every project from start to finish, using their smarts, resourcefulness, and next-level organizational skills to deliver high-quality work that’s accurate and always on time. They can juggle multiple projects with grace (Admingling Event Series, Admin Week, and Ninja Labs are three examples). And while they’re always anticipating potential issues, they can roll with the punches and problem-solve on the fly.
Most importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The project manager must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.
Feeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.
Learn more about OfficeNinjas and our hiring process -> https://officeninjas.com/careers/
WHAT YOU'LL DO
- You’re the master of to-do lists. You ensure every aspect of your assigned projects—from brainstorming to execution—is successfully completed on time.
- You’re the deadline whisperer. You constantly evaluate every project, adjusting priorities and anticipating issues. Because you’re on top of everything, it’s easy for you to generate status updates and present them.
- Each of your projects has a different team, and you’re responsible for onboarding its members and facilitating its communication. You not only answer questions and run interference, but you also ensure that your teammates are enjoying their work and feel supported.
- You create budgets and stick to them. You keep one eye on expenses and the other on sales projections.
- Quality control begins and ends with you. You triple check, test, and analyze every aspect of your project during every phase, from pre-launch to post-mortem.
- Through regular Slack calls, you share updates, progress, and obstacles with the OfficeNinjas’ founders.
WHAT YOU NEED TO HAVE
- 20+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours).
- A minimum of one year of experience working in a fast-paced, remote environment.
- An unshakable ability to work autonomously and stay focused without oversight or hand-holding.
- Ninja-level mastery of Asana or a similar project management tool.
- Proficiency in Google Drive, Docs, Sheets. (You find joy in looking for new add-ons and sharing them with the team.)
- A healthy combination of big-picture perspective and appreciation for the details.
- A passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.
- An appreciation for candor. You can handle it, and you can offer it up.
- Tech savviness. You’re constantly collecting new tech tools, and you think every new software system is figureoutable.
- Excellent written communication skills. You get to the point in as few characters as possible.
- Major chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.
- A growth mindset. You seize opportunities to learn skills outside your job description.
BONUS
- Experience with Zapier, Typeform, LastPass, Slack, Canva, Salesforce, QuickBooks, Tableau.
- Interest in attending OfficeNinjas events.
- Willingness to travel to San Francisco Bay Area for team meetings.
LAST WORDS
We mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, delivering in three months what most businesses complete in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.
The Project Manager is a long-term role, and they will be crucial to our success and growth. They’ll be the first and last eyes on every project. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.
Did this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!

See more jobs at Officeninjas

Visit Officeninjas's website

How do you apply?

To apply, take this 20-minute quiz: http://bit.ly/officeninjas-project-manager
Apply for this Job

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Dealer Inspire

Support Developer


Dealer Inspire


dev

customer support

digital nomad

dev

customer support

digital nomad

7mo

Apply


About You:

You are the kind of developer who leaves no stone unturned when fixing a bug or completing a task. You have a knack for detail; especially details that aren’t working the way they should. If something is broken, you go the extra mile to fix it, while looking out for ways to improve it at the same time. You value code quality and reliability. You thrive in a collaborative team environment.

Job Description:

Execution of client requests, bug fixes, updates, and maintenance on production WordPress websites. Working out of our support desk system, you will interact with clients, troubleshoot issues, build custom functionality, address frontend display problems, and be a knowledge resource for teams with less technical background.

Required Skills:


* Strong knowledge of HTML, CSS, JS, PHP.

* Understanding of WordPress and experience building wordpress themes.

* Familiarity and experience with Git/Mercurial.

* Familiarity with frontend frameworks like Bootstrap, Bourbon, or Foundation.

* Expertise in building and testing responsive sites.

* Must be organized, detail oriented, and able to juggle multiple projects with varying timelines and requirements.

* Fast learner & interested in new technologies.

* The ability to remain cool under pressure.




Nice to have:


* Experience with SASS/SCSS.

* Experience with build tools like Grunt or Gulp.

* Any design experience with Photoshop, Illustrator, InDesign etc.




Responsibilities May Include:


* Development work on client websites using our Award-Winning, WordPress based platform.

* Working with our support team, backend developers, and designers to fulfill support requests.

* Turning Photoshop mockups into functioning modules or pages.

* Correct bugs / issues on current sites.

* Building new features or custom functionality on client sites.




Compensation:


* Compensation based upon skill and previous experience. Motivated and talented individuals may advance quickly in our fast growing company.




Perks:


* Health & Dental Insurance

* 100% match of your 401k contributions up to 4% of your gross income

* 10 days paid time off, 4 days of sick time and selected paid holidays

* Work time/Fun time bi-monthly team outings

* Coaching and career building

* Subsidized gym membership

* Subsidized internet access for your 


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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Mediavine

Publisher Support Engineer


Mediavine


customer support

engineer

customer support

engineer

7mo

Apply


Mediavine, a fast-growing advertising management company representing over 2500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.

We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.

As a Publisher Support Engineer at Mediavine, you can expect to:


* Troubleshoot and resolve support tickets from publishers

* Work with the development team on plugin rollouts

* Work with the support team to triage different technical problems

* Help to educate publishers on technical concepts & explain in non-technical ways

* Provide basic tweaks to customer blogs




Requirements:

Must Haves


* Bachelors Degree in Computer Science OR equivalent technical experience

* Comfortable with HTML, CSS, basic JavaScript & PHP

* Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.)

* 2+ years experience in a customer service role

* Excellent problem solving and troubleshooting skills

* Ability to empathize with customers

* Continuous drive to learn

* Native level proficiency with the English language

* Located within the United States




Bonus points for


* Experience working with Agile Frameworks like SCRUM

* Technical experience within the Wordpress platform

* Experience with transactional databases (SQL, mySQL, etc.)




Benefits


* Travel opportunities

* Work Remote

* Comprehensive Benefits including 401k, Health, Dental, and Vision insurance

* Learning Allowance

* Access to experienced engineers with direct mentorship opportunities

* Generous Vacation/Time off policies


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WP All Import

Support Rep for WP All Import


WP All Import


php

wordpress

customer support

non tech

php

wordpress

customer support

non tech

7mo

Apply

## $30 per hour and a minimum of 30 hours per week.
Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.
Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.
### Flexibility
We are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.
It doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.
### Responsibilities
Our customer support reps are expected to perform the following tasks:
› Respond to customer support inquiries
› Add to and improve documentation
› Aggregate user feedback and assist with roadmap decisions
› Reproduce bugs and test fixes
› Test development versions of WP All Import before release
### Minimum Requirements
Candidates must have the following knowledge and experience in order to be considered:
› Minimum availability of 30 hours per week.
› Expert-level WordPress knowledge: troubleshooting, development, database structure, etc.
› Intermediate-level PHP knowledge. Can quickly write PHP functions, use arrays, and make use of our API.
› Familiarity with phpMyAdmin, cPanel, WordPress sites via FTP.
› Fast, hands on learner. Can quickly pick up new software, PHP functions, and related technologies.
› Able to communicate in a concise and timely manner via Basecamp and GitHub.
### Bonus Points
The more of these boxes you can tick the better, in descending order of importance:
› Experience with WooCommerce.
› Experience in plugin development.
› Up to date knowledge of WordPress.
› Knowledge of XPath.
› Attends WordCamps, meetups, or other industry conferences.
› Experience working remotely as part of a distributed team.
### To Apply
Visit **http://www.wpallimport.com/hiring/#apply**.

See more jobs at WP All Import

Visit WP All Import's website

How do you apply?

Visit http://www.wpallimport.com/hiring/#apply.
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Human Brain Project PCO EPFL

Go Software Development Services for Swift Storage Backend Support the DVID Image Database


Human Brain Project PCO EPFL


golang

swift

dev

customer support

golang

swift

dev

customer support

7mo
Geneva, Switzerland - This short-term contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to allow use of Openstack Swift as a backend storage service in performance sensitive use cases. As the DVID Image s...

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Human Brain Project PCO EPFL

Go Software Development Services for Openid Connect Support the DVID Image Database


Human Brain Project PCO EPFL


golang

dev

customer support

digital nomad

golang

dev

customer support

digital nomad

7mo
Geneva, Switzerland - This contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to it to authenticate with HBP Identity Service. The extended DVID image service must also allow role-based authorization on par...

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Vium

Field Technical Training Support Specialist


Vium


edu

teaching

customer support

edu

teaching

customer support

7mo

Apply


About Us:

Want to use your experience to help save lives? Here’s the chance for you to make this a reality. Vium empowers biomedical investigators with technology that accelerates the preclinical drug discovery and development pipeline. Researchers can design, run, and analyze experiments that rapidly surface insights and high volumes of quality data. The platform improves the speed and reproducibility of preclinical research so that it is more predictive of how drugs perform in humans. The result is that better therapies get moved more quickly to patients who need them. Founded in 2013, we have a proven product, an awesome team, happy clients, smart investors and advisors, and plans to double in 2017 and beyond.

The role of the Field Technical Training & Support Specialist at Vium is both challenging and rewarding. It requires both strong training and customer service skills and technical expertise. The primary focus of this position is always excellent customer service. We strive to make sure our clients are happy and make sure their systems are secure and running optimally. The position requires training, support, and implementation experience, and troubleshooting a full range of issues to provide systems solutions for our clients. Experience in a pharma environment is a big plus.  

Primary Responsibilities:


* Conduct on-site technical training with partners, customers, and end-users.

* Provide technical support to customers, and review and solve technical issues.

* Install/implement/configure upgrades and complete solutions onsite.

* Troubleshoot various issues to provide satisfactory solutions.

* Respond to telephone calls and emails for technical support.

* Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.

* Proven ability to work independently and to complete tasks despite ambiguity.

* Extensive travel required – estimated at 75 percent+




Customer Service Requirements: 


* Above average written and verbal communication and management skills.

* Excellent interpersonal skills to effectively communicate with all customers and end users.

* Superb organization skills.

* A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.




Technical Requirements:


* Familiarity with standard networking concepts, practices, and procedures.

* Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.

* A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).

* Familiar with a variety of the field's concepts, practices, and procedures.




Education and Training:


* Successful completion of an undergraduate university degree or an IT/business program.

* Accredited certifications are an asset.





More About Our Culture:

We’re a group of talented individuals across multiple disciplines, coming together to deliver great engineering! 

We:


* Say what we’ll do and then do it!  As a growing team, we’ve increased collaboration between roles of development and operations

* Have an attitude of shared responsibility and value building quality into the development process.

* Have a wide range of interests, which is why we’re in this company in the first place.

* Are focused on results more than hours-in-a-chair-at-the-office.

* Have great values and sense of community, while encouraging growth.

* Love what we do and love being part of a team that rewards trying new things.




What We Offer:


* Good salaries and benefits. Who doesn’t want that?

* Stock options

* Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?)

* Flexible work hours and Friday demo days/happy hours

* Relaxed office in San Mateo with a casual environment

* Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation  




Our corporate office is in San Mateo and the remote-controlled lab is in the South Bay.

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Snowplow Analytics

Technical Customer Success Manager


Snowplow Analytics


customer support

exec

customer support

exec

7mo

Apply


Technical Customer Success Manager

Located in London, Berlin or New York

Our mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Technical Customer Success Manager to help with all aspects of the post-sales relationship.

The Opportunity:

As a Technical Customer Success Manager, you'll be responsible for (i) identifying and understanding what individual clients are looking to achieve with their data, (ii) support them realising those goals, (iii) help them identify other opportunities to use data and execute on those. This isn’t your average Customer Success position and will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.

You'll be working closely with other teams within Snowplow to deliver our users the best possible service including our Support, Services, Product, Marketing and Sales teams. As our first Technical Customer Success Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.

The environment you’ll be working in:

Our culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow.

What you’ll be doing:


* Identify customer goals and ensure these are being met throughout lifecycle with a focus