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There are 137 Remote Customer Support Jobs in Feb 2017 at companies like kayako, Kayako and DealDash updated 4 hours ago

There are 137 Remote Customer Support Jobs in Feb 2017 at companies like kayako, Kayako and DealDash updated 4 hours ago

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Yesterday February 25

2017-02-25 Flexible Remote

Kayako

Customer Support Advocate


Kayako


support

non tech

support

non tech

4h

Apply

Kyako is seeking a Customer Advocate to join our Customer Support team. We have offices in Gurgaon and London, but you’re welcome to work from anywhere with an internet connection!

Kayako is one of the leading customer service platforms, used by more than 30,000 organizations to deliver a better customer experience to millions of customers. We believe that customer support is more than just answering questions - we directly impact business goals through providing feedback to our product team and driving customer success. Our support team is one of the main reasons for our success and we want to be role models for our customers.

We believe traditional help desk software prevents great customer experiences by depersonalizing customers and disempowering teams. That’s why we built Kayako, the unified customer service platform, to help teams work better together to deliver better, personalized and memorable experiences to their customers at scale.

As the flag-bearer of the next level of customer experience in the industry, we are looking for someone who is not deterred by the road blocks and instead enjoys the challenge and keeps moving forward. Someone who doesn’t believe in following the herd. Someone who is proactive and enthusiastic, passionate, super friendly, well-spoken and energetic. A good sense of humor is also always a plus.

You'll love this role if you get your kicks by helping others. We’re looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

Responsibilities and goals you’ll own:

  • Respond to and resolve customer queries through chat, email and the community forum quickly and effectively.
  • Educate and empower our customers to get better at customer support through Kayako
  • Become an expert on Kayako features and capabilities
  • Drive our Voice of the Customer program to advocate for the customer and improve Kayako through incorporating user feedback
  • Escalate critical support issues to the appropriate internal channel
  • Help to develop the customer support profession through sharing knowledge, contributing to blog posts, experimenting with new innovations and discussing best practices.
  • Assist in creating first-class Help Center documentation
  • Increase customer satisfaction and build loyalty through providing amazing, personal customer support.

    Who will love this job:

  • You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away.
  • You are energised by interacting with and helping people. You know that everyone has trouble sometimes, and seek to empower and educate our customers.
  • You love reading and learning about new ways of doing things. There’s always a better way.
  • You’re a positive person and know how to look on the bright side.
  • You bring solutions to the table not just problems. (But you aren’t afraid to point out where we’re going wrong).
  • You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.

    Experience and requirements:

  • Excellent verbal and written communication skills
  • Ability to solve problems logically and critically
  • 1+ years in online customer support, preferable supporting a SaaS product
  • Demonstrate effective time management and organizational skills
  • A strong understanding and working knowledge of the internet and technical concepts (eg. you understand the terms HTML, browser and cache)

    Reasons why you’ll love working at Kayako

  • Stock options - we want everyone to be invested in the success of their work.
  • Unlimited PTO - take time off as you need it.
  • Pension - we’ll contribute to your pension so you can plan for the future.
  • Private health insurance package - including a 50% discount gym membership, because we want to be and stay healthy.
  • Choose your own gear - we want you to have all the tools you need to do the work best.
  • Flexible working hours - we love spending time in the office together and think we’re at our best in-person, but we’re realistic and flexible about it.
  • Family friendly - we operate a childcare vouchers scheme for all our employees.
  • Monthly on-site massage - yes, we have someone come in once a month. No, it’s not weird.
  • Fully stocked fridge and pantry - keeping you going. Standard.
  • Weekly craft beers and wines - every Friday. No reason or explanation needed. And we won’t judge you if you wanted to start on Thursday, either.
  • Weekly fruit delivery - to compensate for the weekly beers.
  • Weekly team lunches - because we like food, and we love bonding over it.
  • Regular learning opportunities - from Lunch n’ Learns to opportunities to attend the best industry events, we want you to grow in every way possible.

    Equal opportunities (it is boilerplate, but we believe it)

    Kayako is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

    About Kayako

    We've brought customer service a long way. We started out with an ambitious goal: a better online customer support experience. Today, tens of thousands of businesses deliver better, personal customer service to millions of customers using Kayako. We are on a mission to completely revolutionize the way businesses support and build relationships with their customers. Why do we care? Because life's too short for bad customer service. Does that pique your interest? Drop us a line.

This month

2017-02-13 Flexible Remote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

13d

Apply

We are a small team with a big business! 
Our customers come first, and our Customer Support team is at the forefront.
Are you passionate about people? Do you want to join an established e-commerce company? 

If you're based in CANADA and interested in remote work, then we are looking for you!

Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script, right?). As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.

Successful applicants will begin with a two-week training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and may include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:

  • Answering customer inquiries via email, phone & chat
  • Optimizing the team's tools and work procedures

We're looking to fill this role immediately, so please apply ASAP!

Meet James, one of our team members → https://youtu.be/WRcYDQf81E0?rel=0

To apply: https://dealdash.workable.com/jobs/346738

2017-02-02 Flexible Remote

XAPO

Customer Support Representative


XAPO


support

non tech

support

non tech

23d

Apply

Customer Support Specialist [remote]

Xapo is a leading bitcoin wallet, and we have a mission to bring bitcoin to the everyday lives of people across the world.

Our business is growing fast, and we want to make sure we can keep providing the best quality support to our customers. We’re known for our fast responses to users, positive attitude, and a real desire to find the best working solutions to the people who chose to use Xapo’s products and services.

Our Customer Support Specialists are spread across several countries in order to provide the most personal care to our customers by responding to their questions via email and chat.

Why do we want you for this role?

You are proactive, resilient and equipped with a positive attitude. You find solutions where other people don’t. You are resourceful, and do not settle. You contribute to a high quality customer support strategy, but you’re not afraid to dig deep and work with details. You love learning new things.

You will work from your home.

Responsibilities:

  • You will respond to customer inquiries by directing them to the website, FAQs, appropriate personnel, etc when needed.
  • Address customers in a professional and respectful manner.
  • Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
 We encourage applicants from the following locations [not exclusively] 

- Venezuela
- Colombia
- Nicaragua
- Peru
- Brazil
- India
- Nigeria
- Russia
- Greece
- China


To apply: Please submit your resume to flor@xapo.com including the subject "customer support rep"

Last 30 days

Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!

5CA is looking for a work from home German and English speaking Customer Support Advisor to provide support for various well-known international technology and gaming companies.


Tasks:

  • Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.
  • Working together with team coaches and trainers to constantly keep your knowledge up-to-date.
  • Making sure that the customer is satisfied with the whole customer service experience.

    Requirements:

    a) Must-haves:

  • Fluent English and German skills (a minimum of a C1 level is required). All candidates will be tested on their language skills.
  • Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.
  • You have a dedicated quiet work space that is located within your own residence.
  • You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
  • You are available for a long term position and able to work with a fixed schedule.

    b) Preferred:

  • Additional languages will be appreciated.
  • Experience with computers and technology products.
  • Experience in a Customer Service environment or an international business setting.
  • Flexibility as well as strong communication, multitasking and problem-solving skills.
     
    What we offer:

  • A competitive salary for the market’s standards which will be specified during the recruitment process.
  • A professional and multicultural working environment with people from all over the world.
  • The possibility to work from the comfort of your own home.
  • Up to date training and access to the latest information in technology and video games.
  • An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.
  • All the required software, tools and database.
  • A contract focused on a long-term relationship.
  • Being part of a company that treats remote employees as part of its family.

Instructions

Please apply via the website
Apply for this Job
2017-01-29 Flexible Remote

Qwilr

Customer Support Lead (North America Or Australia)


Qwilr


support

non tech

support

non tech

27d

Apply


Hey! Hola ! Hello! 

We are looking for an awesome human to help Qwilr become truly excellent at customer support. We need someone who isn't afraid to get their hands dirty, but who is also comfortable building out a team, processes, best practices and can be a leader in our company.

For this remote role we are looking for someone based in Australia (where the founders are based) or in North America (where most of our customers are based). If you are based elsewhere, but are interested, feel free to get in touch - but we likely aren't hiring just yet. 

If this sounds like you - please read on for more! 

Docs for the web.

At Qwilr, we’re bringing the power of the web to documents. Think documents that can utilize the best of the web: functional, beautiful, interactive, secure, connected to a multitude of APIs and have deep analytics. We want to help the world to move from the horrors of the 1980s “paper” paradigm of documents i.e. Word, Powerpoint & PDF to the web – because the web can do so much more.

We have the best product in the market, customers from over 50 countries, and are well funded by some excellent investors. We’re beginning to grow like crazy. So we need a talented Customer Support Lead to join our team to ensure our customers keep getting the most out of Qwilr.

At Qwilr you will develop creative and innovative solutions to novel problems amongst accomplished, interesting and fun peers. We are a small, growing team and you will have a significant impact on the development of our product & our business.

Our Customer Support Team: 

  • Deliver awesome, personal & useful support to our customers, helping them resolve issues and use Qwilr to create the best documents possible.
  • Work with our team (including our founders) to make sure that our customers’ voices are being heard in every business decision we make. 
  • Troubleshoot and log bugs to help our engineers prioritize fixes and product enhancements to keep our customers happy.
  • Create new knowledge base articles and other resources to ensure our documentation is accurate and useful. 
  • Sweat the little details with our customers - but are also comfortable looking at the big picture and understanding our business as a whole. 

You'll be great for this role, if you: 

  • Have built &/or lead a Customer Support Team for an excellent Tech company (big or small). We would expect at least two years experience in this type of role, but more would be great. 
  • Have experience working remotely and being super-productive with minimal supervision (obviously doesn't apply to Sydney based candidates). 
  • Are a kind, upbeat person with superhuman levels of EQ, who can make a frustrated customer smile, even from behind a computer. 
  • Are a creative and resourceful problem solver - who gets joy out of going the extra mile for a customer even if that isn't explicitly part of the job. 
  • Love software and are comfortable using a range of tools like Qwilr, Slack, Asana, Skype, Intercom, Zendesk, KissMetrics, Stripe and Google Apps. 
  • Can talk like a human, even when things get technical. You need to have excellent English writing and speaking skills. 
  • Are comfortable working with colleagues in Product, Engineering, Design, Marketing & Sales. 

BONUS POINTS: 
(Not essential - just kinda neat)

  • Experience with HTML, CSS & JS (especially CSS).
  • Have worked for a SaaS company (so you're ok with MRR, Churn, LTV, NPS, etc). 
  • Have used Qwilr for some (or all!) of your application.
  • Skills with Video &/or GIF creation.
  • Fluency in languages other than English.

A Little More About Us.

Work & Life Ethos.

While we get great joy from helping our customers, creating an excellent product & building an awesome business, we also know that there is more to life than Qwilr! 

We have multiple team retreats each year, financially support further education, cover the costs of any relevant books you want to read, and we firmly believe in flexibility & work/life balance - holidays, weekends & nights are important! 

Oh, and we have competitive salary & benefits too! 

Product Ethos.

We're a company that prides itself on marrying engineering with design.

Team.

Our team has a big design focus, with some serious engineering & business chops too (with backgrounds at Microsoft, Google, Harvard, Dropbox and more). If you believe that the best way to learn is to be surrounded by excellence, we have the place for you!

Founders.

Qwilr was founded by Dylan (engineer, designer and all-round creative human) and Mark (ex-Googler, business & sales guru). You will work with both of us! 

To apply: Does this sound like somewhere you could do your best work? THEN APPLY!To apply for this role send a brief CV and a short, but thoughtful cover letter to careers@qwilr.com. Please explain why you're a great fit for this role, why you're interested in working for Qwilr, and what feature you think our customers would love us to build next. Qwilr heartily supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, sexual orientation, marital status, physical or mental disability.

2017-01-17 Flexible Remote

ReCharge

Technical Customer Support (SAAS Payments Platform)


ReCharge


saas

support

saas

support

1mo

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.
2017-01-06 Flexible Remote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

2mo

Apply

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront.
2017-01-05 Flexible Remote

Groove

Customer Support Agent


Groove


support

non tech

support

non tech

2mo

Apply

At some companies, customer support is a cost center.

A necessary evil that they’re forced to pay for to keep their customers from leaving.

Where support agents are a commodity, evaluated on their ability to save the business money.

Groove isn’t one of those companies.

Support is the lifeblood of our business. We exist to make our customers happy and successful. To deliver support that’s so good that our customers can’t help but tell their friends.

To do that, we’re adding to our team of the best damn customer support agents on the planet.

Does that sound like you?

If so, then we want you to join our team.

Here’s what you’ll accomplish at Groove:

  • Deliver awesome, personal support to our 6,000+ customers, helping them resolve issues and use Groove to deliver better support to their own customers.
  • Work with our team to make sure that our customers’ voices are being heard in every business decision we make
  • Give demos to prospects and customers to help them better understand and use Groove.
  • Troubleshoot and log bugs to help our developers prioritize fixes and product enhancements to keep our customers happy.
  • Create new knowledge base articles and canned replies to keep our documentation up to date.

Here are some things that describe you:

  • You’re a kind, upbeat person with superhuman levels of empathy, who can make a customer smile, even from behind a computer. 
  • Our core values -- these aren’t just words that we put on a wall, these are the cornerstone of how we run our business -- resonate with you and align with what makes you tick.
  • You’re tech savvy and totally comfortable using different software, including:
               -Groove to manage support requests 
               -Slack, Trello and Zoom to work closely with our remote team.
               -Skype or Join.me to train our customers with screencasts and webinars.
  • You have experience working remotely and being super-productive with minimal supervision.
  • You’re comfortable working on a small, agile startup team that’s continuously evolving.
  • You’re a problem solver and enjoy figuring things out on your own.
  • You’re a strong, concise writer that can explain things clearly to customers.
  • You’ve read our Journey to 500K and Customer Support blogs, so you know what kind of company we are and how we think about growth and support.

Here’s what we can offer:

In addition to competitive salary, you’ll:

  • Work from literally anywhere you want, as long as it has an internet connection.
  • Enjoy a real 40-hour work week with plenty of paid vacation (we want you happy and healthy for the long haul, and we avoid burnout)
  • Work daily with a super close-knit team of smart, like-minded individuals who believe in making things simple for our customers, and having fun doing it (we end every team meeting with a random Urban Dictionary word; don’t tell HR)
  • Be challenged to get better and grow every single day (and we’ll hold you to it with quarterly goals). We’re growing fast, and we want you to grow with us.

Does this sound like a job you’d love?

Email us and let us know:

  • Why you’re a great fit for the role
  • Why you want to work at Groove rather than another company
  • What would your reply be to a customer who emails about a bug that is only affecting their account, and we don't have the developer resources to fix it right now?

To apply: Email us at support@groovehq.com with the answers to the questions above.

This year

ABOUT US

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.

THE JOB


  • Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges

  • Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible

  • Create helpdesk content that explains features and details workflow setup

  • Write up bug reports and feature requests for our engineering team to review

COMPANY DESCRIPTION:

DealDash is an Internet retailer & brand promotion platform.

Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.

Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.

Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.

The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.

Some fun facts about DealDash:

  • Our team is spread out over 10 countries 16 nationalities
  • We offer a $6,000 resignation bonus to anyone who resigns! (We believe people who work at DealDash should only do so because they love it, not because it's their only option financially)
  • Every employee talks to Customers every week, no matter what your function! We love our Customers!
    92% of our revenue comes from repeat buyers! (And we are growing!)

    We believe in:

  • Putting the Customer first in everything we do
  • Small teams with lots of autonomy
  • Making data driven decisions
  • Being candid, fair & honest
  • Maintaining a flat meritocratic org structure
  • Managing through social trust, not control
  • Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours
  • If you feel our values match yours, then come and join the team!

    Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.

    JOB DESCRIPTION

    Are you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?

    Are you technical, intelligent and enjoy dealing with people?

    Keep on reading, we may have the right job for you!

    We are looking for several Customer Service Specialists for rotating shifts (incl. evening, night and weekend) five days a week. This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

    Your responsibilities include:

  • Answering customer inquiries via email
  • Answering customer inquiries via live chat
  • Answering customer inquiries by phone

    REQUIREMENTS

  • Advanced computer skills
  • Fluent professional English proficiency
  • Type a minimum of 50 words per minute. (Test yourself online if unsure!)
  • Excellent written and spoken communication skills
  • Willingness to help our customers and provide them with a personal experience
  • Creative problem solver
  • Ability to continuously develop and adapt to a growing team
  • You hold yourself to high ethical standards

    BENEFITS

  • Dynamic working environment w/ young management team!
  • Contribute to a service used by more than 6 million Americans!
  • Options to quickly advance in your career as the company experiences growth!

    WE INVITE APPLICATIONS FROM CANDIDATES ALL OVER THE WORLD. HOWEVER, FOR CANDIDATES LIVING WITHIN THE USA, WE ARE ONLY ABLE TO HIRE RESIDENTS WITHIN THE STATE OF MINNESOTA.

    Apply through: https://dealdash.workable.com/jobs/34101

    Extra tags: customer service

You will be providing customer support for Time Doctor which is time tracking software mostly used in remote teams. You will need to handle ordinary customer support questions as well as complicated technical issues.

You will need to work during USA hours (generally). You will have some degree of flexible hours however you should work at least 5 hours per day during USA business hours and the rest of the time can be flexible. You will need to use Time Doctor to track your own hours.

About 25-50% of your job will be phone support and 50-75% will be text chat or email support. You need to have perfect spoken and written English. You must have a very quiet location to work from with high speed Internet.

You need to be very technically savvy, hopefully with some kind of technical background.

Some awesome things about working with Time Doctor:
Great culture: we connect and have fun as a team such as 2 hours per month of social gaming (paid)
We allow mostly flexible work hours
Flexible location (you can work from anywhere!) Want to go on a 2 month trip to Thailand and work from there? No problem.
We have a cool baby suit Time Doctor wear we give to all our team who have a baby ... but we don't recommend having a baby just to get this.

In your application please state your expected full time salary per month.

Extra tags: customer support,technical support,customer service

DealDash is an Internet retailer & brand promotion platform.

Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.

Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.

Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.

The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.

Some fun facts about DealDash:
Our team is spread out over 10 countries
16 nationalities
We offer a $6,000 resignation bonus to anyone who resigns!
(We believe people who work at DealDash should only do so because they love it, not because it's their only option financially)
Every employee talks to Customers every week, no matter what your function! We love our Customers!
92% of our revenue comes from repeat buyers! (And we are growing!)

We believe in:
Putting the Customer first in everything we do
Small teams with lots of autonomy
Making data driven decisions
Being candid, fair & honest
Maintaining a flat meritocratic org structure
Managing through social trust, not control
Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours

If you feel our values match yours, then come and join the team!

Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.

JOB DESCRIPTION

Are you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?

Are you technical, intelligent and enjoy dealing with people?

Keep on reading, we may have the right job for you!

We are looking for a Customer Service Specialist for our evening shifts (depending on your time zone) five days a week This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:
Answering customer inquiries via email.
Answering customer inquiries via live chat.
Answering customer inquiries by phone.

Requirements
Advanced computer skills.
Fluent professional English proficiency
Type a minimum of 50 words per minute. (Test yourself online if unsure!)
Excellent written and spoken communication skills.
Willingness to help our customers and provide them with a personal experience.
Creative problem solver.
Ability to continuously develop and adapt to a growing team.
You hold yourself to high ethical standards

Benefits
Dynamic working environment w/ young management team!
Contribute to a service used by more than 6 million Americans!
Options to quickly advance in your career as the company experiences growth!


Extra tags: Support, Remote, Full-Time

2016-12-23 Flexible Remote

Secret Benefits

Customer Support & Profile Moderation


Secret Benefits


support

non tech

support

non tech

2mo

Apply

There are no benefits and the pay won’t go far in New York or San Fran. The work may be tedious with dating profile reviews and often answering similar support questions. At times you will lose faith in humanity and wonder how the asker gets by each day. If you need your social life packaged in a meal-deal with your work, prepare to be underwhelmed. No one will look over your shoulder to ensure the work gets done.
2016-12-20 Flexible Remote

Goshipages

Customer Support Manager


Goshipages


support

exec

support

exec

2mo

Apply

Goshipages is looking for a part-time remote Customer Support Hero to join our team.

We are a small start-up that has been helping thousands of people find housing in South Korea each year with our super simple accommodation management and search product.

We are currently investing heavily into our technology and finalizing a complete re-imagination of our entire business and will launch a shiny new product in the coming months.

Our goal is to build the business tool of choice for accommodation providers around the world. We are starting in South Korea and plan to quickly grow to the rest of Asia before taking over the entire world - We have a lot of work to do and we need you to help us get there.

----

As our customer support manager you will be the voice of the company.

  • You will be communicating with our existing and trial customers via phone and chat for customer support and lead generation
  • You will grow our leads database of potential customers and contacting leads via phone to convert them to paying customers
  • You will be maintaining our blog and social media channels in Korean and English for both our housing-managers and housing-seeker users.
  • This is a remote and part-time role, which means we are accepting applications from anywhere in the world - so long as you can be available to work Monday to Thursday 9am to 5pm South Korean time.

    We offer

  • A lot of room to learn and work on your own ideas
  • The freedom to work from anywhere in the world that you want
  • A competitive salary + commission

    About you:

    Must haves:

  • Exceptional phone manners
  • You are a sales genius and can prove it
  • Native Korean fluency
  • You're fluent in English, verbally and written
  • You are able to work during Korean working hours
  • You are able to work independently and to structure your work day on your own

    For bonus points:

  • You have good knowledge of the housing/accommodation industry in Korea
  • You have experience working remotely and can tell us about it
  • You also speak other languages - Mandarin or Japanese would be a plus!
2016-12-15 Flexible Remote

MailerLite

Customer Support Manager


MailerLite


exec

support

exec

support

2mo

Apply

We're looking for a smart, customer service focused person to help our customers with daily issues: answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will be reviewing customer accounts to make sure they comply with our anti-spam policy.
2016-12-12 Flexible Remote

BrickFTP

Holacracy-Powered BrickFTP Seeks Full-Time Japanese Speaking (Japan/Asia Timezone) Inside Sales & Customer Support Representative


BrickFTP


support

sales

full time

non tech

support

sales

full time

non tech

3mo

Apply

Do you absolutely love sales and get excited about the idea of scoring your next commission?
2016-12-09 Flexible Remote

ReCharge

Technical Customer Support


ReCharge


support

support

3mo

Apply

Only apply if you meet the following:
• Works well in fast growing chaotic environment 
• Self starter that wants to take ownership and be accountable for results.
• Extremely cares about doing the right thing by people 

ReCharge is a fast moving small team making ecommerce payments easy for everyone. Our goal is to help grow the world economy and create prosperity for all. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.

We are looking for a Customer Success Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat and occasional phone calls. 

You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You'll help to find convergence in what customers need so we build the highest value product. We get a lot of applicants, so we encourage you to do something that stands out and help us know why your the perfect fit for ReCharge. If you want to learn more about us check this link http://rechargepayments.com/about

Job Description:
• Combining technical expertise with customer service to resolve questions and issues.
• Able to communicate clearly in writing for both technical and non-technical people
• Document and build new tools to improve support flows.
• Identify patterns - recommend improvements, and filter our unimportant issues. 
• Authoring Success documentation for our customer facing Help Center. 
• Assist with successful on-boarding of new customers

Requirements:
• Schedule Sunday - Thursday
• Covering US hours (9am PST - 5 pm PST)
• Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus) 
• 2+ Years experience in a similar role at another SaaS company
• Excellent organizational and communication skills. 
• Detail oriented, to prove this make sure to add to job application headline "I am detailed oriented".
• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.
• Language requirements, English fluency (written and spoken)
• Background in the software industry.

To apply: https://recharge.workable.com/jobs/205239/candidates/new

2016-12-07 Flexible Remote

Saent

Customer Support And Community Manager


Saent


social media

exec

support

social media

exec

support

3mo

Apply

Close date: Please submit your complete application by December 12, 2016.
2016-11-28 Flexible Remote

Pixellu

Customer Support Representative (Full-Time)


Pixellu


full time

support

non tech

full time

support

non tech

3mo

Apply

ABOUT US

We are a group of 25 passionate individuals, spread across multiple locations in three different countries, serving thousands of professional photographers all around the world. Our flagship product is an album design software called SmartAlbums, which simplifies photographers' lives by drastically reducing the amount of time they have to spend designing wedding and portrait albums. 
We firmly believe that a company is only as good as its people, and we are lucky to have some of the very best people in the world! We hope you join our amazing team.

LOCATION
Anywhere! This job opening is for remote work. High-speed internet required.

JOB RESPONSIBILITIES
  • Provide accurate, efficient, and courteous service to Pixellu users through various online channels
  • Respond to user inquiries within established guidelines, standards and timeframes
  • Achieve individual performance goals as it relates to departmental objectives
  • Troubleshoot and resolve technical issues
  • Demonstrate positive working relationships with coworkers

REQUIRED SKILLS
  • Customer Service Skills - empathy/passion for helping people
  • Problem Solving Skills – ability to approach customer issues logically and take appropriate steps to meet customer’s needs.
  • Communication Skills – excellent oral and written communication skills. Strong listening skills. Must exhibit ability to clearly understand customer’s issues and compose a grammatically correct, concise, and accurate written or verbal response.
  • Computer Skills - Experience with social media. Proficiency with Mac OS and Windows/PC. Quick mastery of new technology. Typing > 50 WPM.

QUALIFICATIONS
  • High School Diploma required
  • 2 years of Customer Service/Technical Support experience preferred

COMPENSATION
Fair market salary

To apply: Apply here: https://pixellu.typeform.com/to/ydXdZG

2016-11-25 Flexible Remote

DealDash

Customer Support Specialist


DealDash


support

non tech

support

non tech

3mo

Apply

We are a small team with a big business!Our customers come first, and our Customer Support team is at the forefront.
2016-11-01 Flexible Remote

AgentMethods

Customer Support Representative (Part Time)


AgentMethods


support

part time

non tech

support

part time

non tech

4mo

Apply

At AgentMethods we provide high quality online marketing services to insurance agents across the United States based on our unique software platform. As a nimble, entrepreneurial organization, we look for people interested in advancing quickly and having a say in their success. We are looking for part time customer support representatives to become part of our growing company.
2016-11-01 Flexible Remote

AgentMethods

Customer Support Representative


AgentMethods


support

non tech

support

non tech

4mo

Apply

At AgentMethods we provide high quality online marketing services to insurance agents across the United States based on our unique software platform. As a nimble, entrepreneurial organization, we look for people interested in advancing quickly and having a say in their success. We are looking for customer support representatives to become part of our growing company.
2016-10-26 Flexible Remote

Follow Up Boss

Customer Support Champion (Remote, 8am - 5pm EST)


Follow Up Boss


support

non tech

support

non tech

4mo

Apply

If you have a passion for making your customers happy, you really should check us out! We are a truly customer-centric company serious about doing everything we can for our users. You’re not going to find red tape - everyone from the co-founders to the dev team prioritizes the customer experience above all else. Our customers love us, and we love them.
2016-10-12 Flexible Remote

Appear.in

Customer Support Engineer - US (remote)


Appear.in


engineer

support

engineer

support

5mo

Apply

Do you love making customers succeed? Are you able to help people troubleshoot technical problems? Are you the kind of person that can turn a frustrated customer into an enthusiastic ambassador? Do you want to help develop a tool for the next generation workers? If so, you may be the Customer Support Engineer we are looking for!
2016-09-30 Flexible Remote

Close.io

Customer Support Executive


Close.io


exec

support

exec

support

5mo

Apply

ABOUT US!
At Close.io we’re building the sales communication platform of the future! We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.

THE JOB
  • Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges
  • Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible
  • Create helpdesk content that explains features and details workflow setup
  • Write up bug reports and feature requests for our engineering team to review

YOU HAVE
  • Native-level English proficiency and are excited to work directly with customers via email, phone or live chat
  • A deep understanding of the craft of sales (or are itching to learn)
  • The ability to translate complex concepts into easy-to-follow written content
  • Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Zoom/Skype, etc.)
  • The schedule to work Monday through Friday, 9am - 6pm Pacific Time

BONUS POINTS FOR…
  • Working knowledge of Python or Junior-level experience as a software engineer
  • Experience providing support for a SaaS product
  • Having your first name registered on Freenode

WHY WORK FOR US?
We’re a very small team doing very big things — your work will make a huge impact and your voice will be heard! We offer a competitive salary, excellent healthcare, dental and retirement package. You can work remotely from anywhere on the west coast USA or at our HQ in San Francisco, CA. We host 3 all-expense paid worldwide team retreats a year! 

To apply: https://jobs.lever.co/close.io/cc5af4f9-6fc9-47fb-a75c-74065e1a2ce6/apply?lever-source=WWR

2016-09-14 Flexible Remote

Pivotflow

Customer Support Agent


Pivotflow


support

non tech

support

non tech

5mo

Apply

Pivotflow is looking for a customer-oriented service representative to act as a liaison, provide product and services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Our main focus and target is to ensure excellent service standards and maintain high customer satisfaction. 
2016-09-06 Flexible Remote

ShopStorm

Customer Support Specialist


ShopStorm


support

non tech

support

non tech

6mo

Apply

ShopStorm is looking for a Customer Success Specialist to join our fully distributed team. You’ll be responsible for supporting a growing set of Shopify apps which help power thousands of online stores.
2016-09-01 Flexible Remote

Olark

Customer Support Champion


Olark


support

non tech

support

non tech

6mo

Apply

You probably haven’t run into a company like Olark before.

We are 42 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model.

Are you fanatical about providing great customer support and have meticulous attention to detail? We are looking for a new member to join our support team!

You will play a pivotal role in helping define our customer support culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers. We do this by building user-facing web applications and infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

*Please note this position is based within the United States or Canada.*

Your primary responsibilities will be:
  • Frontline support: interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Skype or social media.
  • This position is a full-time role and the typical hours will be weekdays Monday-Friday between 7am-4pm PST.

What we expect of you:
  • 1-3 years of public facing customer support experience. Aptitude to learn technologies and tools like chat, email and CRM software.
  • Ideally, you are located in the Mountain or Pacific time zones. This is preferred in order to provide our customers with adequate support across all regions.
  • Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!
  • You need to LOVE chatting with people and solving problems.
  • You have mad skills at communicating technical issues to both engineers and to new users of all skill levels.
  • You have demonstrated experience providing amazing customer service and making people happy.
  • Experience with, or willingness to try, working remotely.

You can expect a lot from us:
First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. You can also get a sense of our history at olark.com/10000. Beyond what you see there, as a member of our support team you can expect:
  • A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  
  • A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.
  • We value your time to do focused work: We have one weekly required customer support meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

To apply: Please apply at https://olark.recruiterbox.com/jobs/fk06lvw

2016-08-17 Flexible Remote

Paper Anniversary By Anna V

Customer Support & Jewelry Customization Designer


Paper Anniversary By Anna V


support

support

6mo

Apply

We’re looking for a customer support & graphic design superstar.

At Paper Anniversary by Anna V, we help couples commemorate their love stories. We help spouses custom-design jewelry and other handmade gifts their partner. They send us their wedding vows, and we turn the words into a one-of-a-kind gift they can cherish forever.

Your role will be to take the customers’ wedding vows, and position the words in a graphic design program. You will design how the words will eventually appear on a piece of jewelry. You will communicate with the customer via Etsy and Email, to show them photo proofs and modify the design according to their feedback. You will work with the customer from start to finish, and provide “it was so good they couldn’t stop talking about it” service. You’ll also be responsible for answering general customer service questions about shipping, materials, returns, etc. 

We have a stellar 5-star customer service record, which keeps customers coming back year after year, so your role is extremely vital to our company's success! 

YOUR SKILLS

We’re looking for someone who loves to help others, someone who can keep smiling even when dealing with customers (empathy is important), and someone who has a passion for our products and company. You should enjoy the process of making an anxious customer a happy customer.

You have to be an excellent writer who enjoys writing. Since you’ll be customizing gifts using customer’s wedding vows, your spelling and grammar must be impeccable (and you must be able to detect mistakes). We're seeking a Native-English speaker.

You must have experience in graphic design or print design. You will be using a graphics program to position customer’s words. You must be extremely comfortable modifying the font size, line spacing, character spacing, etc. You must have an eye for visual details, symmetry and design.
If you’ve had experience doing customer service for an online store, or Etsy shop, this is a definite bonus.

HOURS

The hours are flexible; you will work about 2-3 hours/day, 4-5 days/week. The hours can be completed at any time during the day/night, but you must be available 4-5 days/week. The hours will average around 10-15 hrs/ week.

BENEFITS

We offer very flexible hours, and you can work from anywhere in the world! We offer a monthly performance-based bonus, in addition to the base salary. We find it incredibly rewarding to hear customers' love stories, and help them design a surprise gift for their spouse. We hope you will too!

To apply: Please tell us...Why do you want to work at Paper Anniversary by Anna V?How do you think your skills & experience can help our customers?Please, respond to this customer (any solution is possible for the scenario :-)"I ordered the jewelry with overnight shipping, but it still hasn't arrived! My anniversary is this Saturday and we're leaving for the Bahamas on Friday. I am freaking out imagining if my wife's gift doesn't arrive on time. HELP!"

2016-08-06 Flexible Remote

CoachAccountable

Director Of Customer Support And Hand-Holding


CoachAccountable


exec

support

exec

support

7mo

Apply

About CoachAccountable
CoachAccountable is a platform for coaches to structure and support coaching work done with their clients (think business coaching, fitness programs, life coaching and so on).

It's going well, and after 4 years my days of doing this as a one-man shop are numbered as business continues to grow.  I'm looking for an independent, sharp and personable individual to join me as CA's first hire and gradually take over the customer support side of things.  Think startup-like freedom but with the stability of an established company.

There are 3 pillars to the position:

I. Fielding Customer Support Issues
Currently relatively low volume, I can usuallyknock it out in a morning an evening session of 30-45 minutes each. Answering questions, directing attention to how to do this or that, andoften pointing out a given article or tutorial video which wouldanswer the specific question but also teach other related goodies. Loads of opportunity to be more awesome by pointing out related things theymight be looking for, and thereby educating users further on how to best use thesystem.

II. Developing the Inline Support Knowledge Base
We're building an inline help system, a collection of interconnected articles based onvarious sections and features within the system. Much of thematerial already exists scattered about in the blog, manuals, etc. It is to be recompiled with updated screen shots, and 2 or 3 versionswritten for each topic: one as an internal reference for support staff, one for coaches, and one for clients (for client-facing features). There isalso much to be written from scratch to flesh out the content tocompletely represent all the system does (as a one-man shop I indeed haven't kept things fully up to date!).

III. Customer Hand holding and Concierge Service
SO often folks benefit massively from just beingshown around the system, helping them get acquainted with whicheverfeatures would serve a given coaching style or program. CA iswickedly powerful but it takes something for folks to find andrealize the benefit of that power, and so often folks left to theirown devices just won’t bother, either under utilizing the system orjust walking away from it. CoachAccountable is very much in thebusiness of teaching coaches to be better coaches, and someonereaching out proactively to offer that sort of guidance holds greatpotential to grow the business. It’s the sort of support thatbleeds into being a sales role.

Succeeding in this looks like...
Being a clear writer and a patient, personable teacher are key to this.  Being technically sharp and able to quickly learn a software system is nice, but if you're not a whiz at this sort of thing already it's fine because you'll learn and get fluent with how the system works through experience soon enough.

I'm looking for someone who is keen to grow and evolve with this role over the long haul, someone who really learns the system and excels at teaching coaches how to be better and get great value out of the platform will become more and more valuable over time.  Because it's an early stage company there is a LOT of room to innovate and make yourself massively valuable, while enjoying a wide variety of (hopefully!) intellectually stimulating and satisfying work.  I know what I need today, and together we can co-create your role as we continue to build the team and infrastructure to make a fabulous machine of customer support and on boarding.  Doing webinars and making screen casts for example are two directions in which you might branch out within this role.

Structure of the job
Structurally, the role will begin with an emphasis on you learning the system and easing in to fielding support emails as you learn (i.e. Pillar I above).  Once you get the hang of that you'll add in Pillar II and begin flexing your copy writing chops to write informative and illustrating articles on how the system works.  Finally once your fluency with the system is comprehensive enough you'll be able to move on to Pillar III outreach and hand-holding to compliment your other duties.

Hourly contract basis to start, $30/hour.  If you're awesome and twist my arm I'm willing to consider starting higher.  Again, I view this role as having greatpotential to grow the business and so the right person, one who's able excel from the start and grow over time, is worth a lot.  I imagine the role to commence part time and grow into a full 40 hours a week within a month or two as you get up to speed and are ready to take on more responsibility.  When we're both clear this is a great fit and love working with each other we can make your position a full time salaried one.

Speaking of loving working together, it is my intention that whomever takes this position LOVES their role, and I'll do whatever is in my power to make that happen.  I'll be relating to you as a competent, responsible adult and give you as much freedom as possible (within the needs of the role) to do your thing independently, where and whenever works best for you.  I want this work to be interesting and life giving to you, varied and purposeful from the interactions you have.  For this to work you have to have at least a baseline love for doing customer support, for being a guide over the phone, and for doing writing that teaches.

Application Instructions
In any application here is what I'd like to see:

  • A brief introduction of yourself and your experience with customer support and/or teaching in general
  • Your thoughts on how you would ideally like to spend your time among the 3 pillars of the position and why
  • Answers to these two common support questions, so that I can get a sense for your writing style:
      1. I couldn't find CoachAccountable in the app store, is there one?
       2. How can I have the system send out a worksheet for my clients to fill out before our sessions together?


To apply: Keen to hop on board as employee number 2 in a successful and growing venture? Great. To be considered for the role, send me an email to john@coachaccountable.com. In it please include the items listed in the instructions above. Finally please include your own candid assessment of how likely you are to love this role and why. Having whomever takes this role be blissing their brains out as often as possible is one of my top priorities. :)

2016-08-04 Flexible Remote

PersistIQ

Customer Support / Product Specialist


PersistIQ


product manager

exec

support

product manager

exec

support

7mo

Apply

PersistIQ is a sales technology company that blends the core human element of sales with automation where it counts. Our software empowers salespeople to do more and spend time on what matters.
2016-08-04 Flexible Remote

Order Desk

Customer Support Specialist


Order Desk


support

non tech

support

non tech

7mo

Apply

Order Desk provides custom order management services to our ecommerce customers. Our service allows customers to download their orders from dozens of carts and run the orders through various business rules to automate their fulfillment workflow. As the founder of the company, I am searching for our first hire: a motivated individual to join Order Desk and help support our customers.
2016-07-25 Flexible Remote

ReCharge

Technical Customer Support (Remote)


ReCharge


support

support

7mo

Apply

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars a week.
2016-07-20 Flexible Remote

InVision

Customer Support, L1 (West Coast Hours)


InVision


support

non tech

support

non tech

7mo

Apply

InVision is the world’s leading design collaboration platform.
2016-07-14 Flexible Remote

Paperless Post

Remote Customer Support Associate (New York Based)


Paperless Post


support

non tech

support

non tech

8mo

Apply

Paperless Post is seeking a compassionate customer support associate that will help our users have the best experience possible on our platform on a daily basis. Because we never read answers out of a manual, you’ll spend your days providing the kind of personalized responses that make customers feel like they’re talking to a real live human being—because, well, they are!
2016-07-13 Flexible Remote

QuickMail.io

Customer Support Champion


QuickMail.io


support

non tech

support

non tech

8mo

Apply

Fancy a change this summer and join a kick ass team?

https://youtu.be/3lnvAtMDWqE (who will you be working with)

POSITION SUMMARY

We are looking for a Customer Support Champion to make our support consistently exceptional.

This position full-time and 100% remote.

DISQUALIFIERS: PLEASE DO NOT APPLY TO THIS POSITION IF YOU:
  • Have less than 2 years of Customer Support experience
  • Have never worked remotely before
  • Don’t like exploring other countries
If none of these things can be said of you, then please continue reading…

ROLES AND RESPONSIBILITIES
  • Answer customer support tickets and gather business intelligence (you’ll be my eyes and ears).
  • Put in place processes & policies to make sure customer experience is consistent and always awesome.
  • Develop ongoing improvement initiatives for customer support, establish KPI & drive them.
  • Design, build & maintain well organized help-center with video tutorials and articles, to reduce amount of trivial support requests.
  • Good opportunity to lead a small growing team.

SKILL REQUIREMENTS
To be our Customer Support Champion requires a number of skills including:

  • Excellent interpersonal and communication skills.
  • Excellent organizational skills (don’t drop any ball)
  • Great at understanding priorities and executing in order of importance.
  • Self directed & motivated (previous track record of working remotely unsupervised). 
  • Experience building processes and systems to improve workflows.
  • Have a webcam & stable internet. The magic word is unicorn (add this to the form).
  • Be comfortable with technology to be able to understand how the product works internally without any problem.

ADDITIONAL INFORMATION

Here are the values we stand for: https://quickmail.io/values

We’ll be accepting applicants until the position is successfully filled.

To apply: https://docs.google.com/forms/d/1mFVaxYhEUnZeJ2Il2mOQoKjOK9hCEBtXX0SwmxfiZ1M/viewform

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2016-07-10 Flexible Remote

LearnDash

Customer Support Specialist


LearnDash


support

non tech

support

non tech

8mo

Apply

Do you enjoy the satisfaction of helping someone solve a problem?

Are you the "go-to" person for tech support from friends and family?

Would you like to get paid to help people in the comfort of your home?

We are seeking a passionate and friendly person to join our team as a Customer Service Specialist where you'll get the opportunity to make a real impact on people's lives and businesses.

Great performance is rewarded with increases in both responsibility and compensation!


CUSTOMER SERVICE SPECIALIST RESPONSIBILITIES:

Provides technical support and guidance to users by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.


CUSTOMER SERVICE SPECIALIST DUTIES:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending improvements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Responds to pre-sales inquiries.
  • Avoids legal challenges by monitoring compliance with terms of service agreements.


SKILLS & QUALIFICATIONS

Strong WordPress Competency is a Must, Customer Service Acumen, Basic Proficiency of CSS & HTML, Basic PHP Proficiency Preferred.

Bachelors Degree Preferred but not required given relevant experience.


ABOUT LEARNDASH

LearnDash (http://www.learndash.com) is the leading learning management system built upon the popular WordPress platform. Using our software, people and organizations can create (and even sell) online courses.

LearnDash powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers.

Backed by industry professionals with Fortune 500 experience, LearnDash powers innovative and engaging online training programs across the globe.

To apply: Apply at http://www.learndash.com/careers

2016-07-06 Flexible Remote

Moz

Customer Support Engineer


Moz


engineer

support

engineer

support

8mo

Apply

Hi there! Seattle based Moz is looking for our first remote employee in Australia! 
2016-06-30 Flexible Remote

Iwantmyname

Customer Support Developer


Iwantmyname


support

dev

digital nomad

support

dev

digital nomad

8mo

Apply

About you


You love teaching and helping, and often annoy people by constantly saying "patience is a virtue."

----

About us


iwantmyname is a small, New Zealand-based domain registrar (there's 12 of us at present) where creativity, transparency, and happiness are the company's core values. Our team is made up of a bunch of geeks who love building the very best domain management service on the planet.

Also, our work environment is quite modern and unique, offering:

  • Self-management of your time and resources
  • Virtual workplace
  • Opportunities to work overseas

    ----

    The position


    What we're looking for is someone to assist people with all technical questions and to help improve the overall support experience for both customers and other team members. Providing amazing customer support is possibly the most crucial aspect of our business, so it can't be understated how important you will be to our success.

    Your day-to-day tasks will include:

  • Replying to technical support inquiries and updating internal documentation as well as our public knowledge base
  • Improving admin tools and external support interactions (you need to be happy to dive into our codebase for that)
  • Reporting bugs and working with our technical team to resolve them
  • Communicating with suppliers to debug issues with domain registrations, transfers, and updates
  • Influencing the direction of iwantmyname's website and dashboard based on customer feedback
  • Excellent English-language writing skills are a must. Also note that we're specifically looking for someone in Asia-Pacific timezones (UTC+8 ± 1 hour), but other location would also be fine if you don't mind timeshifting.

    And if you really want to razzle-dazzle us, tell us about your:

  • Knowledge of domains, DNS and related topics
  • Your favourite technologies and programming languages
  • Previous experience in customer service
  • Time spent trapped on deserted islands
2016-06-28 Flexible Remote

Nookal

Customer Support Analyst


Nookal


analyst

support

non tech

analyst

support

non tech

8mo

Apply

About You

You love talking to clients and eager to help them solve their issues. You’re quick to learn, and are excited about technology and the future of the Internet. Kindness plus a sense of humour are paramount.

You can determine the root cause of issues, resolve testing issues, and drive issues to closure.

You own the QA and testing process and understand how to work alongside a development team to help foster innovation and creativity, while building a comprehensive knowledge base and persist in finding solutions.

You don’t shy away from "the new" and can implement processes and systems with ease.

You’re a wizard with cloud-based software and have general knowledge of first level support, bug tracking, and testing new code. 

Bonus points for:

  • Being a very competent author - plus the ability to explain a range of topics in easy to understand and concise terms [English]
  • SQL and scripting skills
  • Basic understanding of software development lifecycle (SDLC) methodologies
  • Understanding of JavaScript/PHP/HTML and browser developer tools (Firebug, etc.)

Unlike a lot of other companies, we talk directly with users – that is the focus of our customer support.

About Nookal

For the last 5+ years we have been working hard to develop a great product while building a lasting team within a fun, flexible environment.

We are driven to make Nookal the world's leading provider of cloud-based practice management software. Nookal helps allied health (e.g. physiotherapy, chiropractic, etc) companies manage core business processes with a single, fully integrated system covering bookings, payments, financials, notes, inventory and more.

About Your Role

You will be primarily responsible for onboarding, educating, solving technical problems, training and supporting our users on a global level. Your role is to guide new and existing users every step of the way to ensure they get the most out of our product - then diagnose, report and solve issues or concerns they may have. 

An essential part of this role is to influence the product direction by gathering customer feedback, identifying workflow bottlenecks, and working with the production team to make a positive impact for our users.

To apply: Send a resume to darrenr@nookal.com

2016-06-26 Flexible Remote

DealDash

Customer Support Specialist (Telecommute)


DealDash


support

non tech

support

non tech

8mo

Apply

DealDash is looking for talented and motivatedindividuals who are interested in joining a company with startup roots that hasnow grown into an e-commerce success.
2016-06-07 Flexible Remote

Spreedly

Technical Customer Support Manager


Spreedly


support

exec

support

exec

9mo

Apply

Principals only, no recruiters

Spreedly is a fast-growing startup that is building out a support team to keep up with our expanding customer growth. We need an experienced technical support person that can jump into the role, start learning, and contribute quickly.

We're a payments API that’s used by developers around the world. This makes the technical aspect of a support team member very important, so we are looking for someone who can code. Today our engineering team primarily works with Ruby, Rails, Riak, Postgres, Redis, and Linux; tomorrow could see them using Elixir, Rust, Kafka, FreeBSD, etc. We need someone with grit enough to dive into code to troubleshoot customer problems, but who can also express empathy and patience in moments of confusion.

You’ll be spending the majority of your time answering customer inquiries and researching issues, as well as consistently updating and maintaining documentation and other customer-facing materials to make our customers’ experience with Spreedly as simple as possible.

RESPONSIBILITIES

  • Work with customers and find resolutions to their questions as quickly and simply as possible.
  • Speak to customers daily with an engaging personality, polished written/verbal communication skills, and meticulous attention to detail.
  • Support Spreedly’s self-service goals by guiding prospects and customers to use the rich, publicly available resources to best serve their initial and ongoing use of the service.
  • Discover and analyze gaps in customer experience and identify early warning signals that lead to churn - and then work with other teams to address root causes.
  • Build compelling business cases backed by data to introduce new processes or functions that will drive customer success at scale.

    QUALIFICATIONS

  • Proven experience working with technical customers/end users, who are primarily developers using our API to support commerce businesses, including heavy usage of curl, Git, etc.
  • The confidence and ability to embrace new technologies, as needed, to advance Spreedly’s ever changing support goals.
  • Ability to operate semi-autonomously to incorporate your own immediate priorities with the longer-term and ever-shifting needs of a startup environment.
  • Consultative and investigative mindset with the ability to find the right pieces of information to put together the whole puzzle.
  • Demonstrated ability to work remotely with desire to work Pacific time zone hours; i.e. UTC-7.
  • Our team is largely based in the RDU area of North Carolina, however we are looking for someone remote for this opportunity who will ideally be located on the West coast of the U.S.

    The team needs people that are great at their job who know how to elevate the team members and customers around them. You must enjoy talking to customers every day, but always be looking for new ways to automate yourself out of the job. Your contributions will be formative in helping to build the support org from the ground up. This opportunity is perfect for someone with an unmatched passion for understanding customers’ needs and connecting the dots to make them continuously successful with our service.
2016-05-17 Flexible Remote

Intercom

Customer Support Engineer


Intercom


engineer

support

engineer

support

9mo

Apply

For this position we will only consider candidates who are physically located in the APAC timezones (UTC+8 ± 3 hours). 
2016-05-03 Flexible Remote

Leadfeeder

Customer Support Specialist


Leadfeeder


support

non tech

support

non tech

10mo

Apply

We are building an international customer support team for Leadfeeder and we are looking for a Customer Support Specialist to work remotely with us.

We are a fast growing startup headquartered in Helsinki, Finland. We are determined to make Leadfeeder a big thing globally. Currently we are a team of seven and we are hiring a lot of new key people during the next years. We have a solid business and our customers are loving what we do for them with Leadfeeder.

Your job would be to:

  • respond to customer questions about using or setting up Leadfeeder
  • contact Leadfeeder trial users by phone and email to educate them how to use the tool
  • support our Partner companies to offer Leadfeeder to their customers

    We hope you are:

  • Fluent in spoken and written English
  • Ideally based in Europe or USA
  • Able to work remotely (i.e. from home, or other settings with decent internet connection)
  • Aware of how a web based software works
  • Interested in developing our customers' sales processes
  • Naturally interested in customer questions and devoted to solve the problems they have
  • Hungry to get better and better as a professional and as a contributor in a team

    What we have to offer:

  • Competitive base pay
  • Interesting growing business field
  • Good support from the team
  • A chance to be a part of the next success story
2016-04-27 Flexible Remote

Harvest

Harvest Expert (Customer Support)


Harvest


support

non tech

support

non tech

10mo

Apply

Disclaimer: Don't judge us too quickly! We've made some intentional typos in this job post. See the "apply for this position" section for more info.
2016-04-21 Flexible Remote

WP All Import

WordPress - Customer Support For WP All Import


WP All Import


wordpress

support

non tech

wordpress

support

non tech

10mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility:

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

It doesn't mean you can work 20hrs more than normal one week and then 5hrs the next. It doesn't mean that you can work two 15 hour days and then take the rest of the week off.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


Write a PHP function and add it to the Function Editor. Pass the product color through your function - it should change:

'Fish Blanket' to 'Shrimp Blanket'
'Digi Plaid' to 'Sgt Bilko Brown'
'Rasta' to 'Pasta'


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-04-21 Flexible Remote

WP All Import

WordPress - Customer Support Representative For WP All Import


WP All Import


wordpress

support

non tech

wordpress

support

non tech

10mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Flexibility:

We are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.

It doesn't mean you can work 20hrs more than normal one week and then 5hrs the next. It doesn't mean that you can work two 15 hour days and then take the rest of the week off.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-04-21 Flexible Remote

Soflyy

Customer Support Representative


Soflyy


support

non tech

support

non tech

10mo

Apply

$30 per hour and 30+ hours per week.

Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, and Ukraine. It doesn't matter where you live or what time zone you're in.

Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.

Responsibilities:

  • Responding to customer support inquiries
  • Adding to and improving our documentation
  • Creating video tutorials/screencasts using Camtasia
  • Aggregating customer feedback and assisting us with development/product roadmap decisions
  • Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
  • Testing development versions of WP All Import and WP All Export
  • Developing add-ons for WP All Import

Requirements:

The only thing we care about is an ability to provide high quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

  • Minimum availability of 30 hours per week.
  • Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress MySQL database structure.
  • At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
  • Fast and hands on learner. Able to quickly become familiar with our software and learn knew things about WordPress, PHP, and related technologies.
  • Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.
  • Experience with WooCommerce.
  • Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
  • Attends WordCamps, meetups, or other industry conferences.
  • Experience working remotely as part of a distributed team.

How To Apply:

Send an email to inbox@soflyy.com. Use ‘Hiring - Customer Support’ as the subject of your email. Your email should contain the following information:

1. Relevant Skills & Experience

Write a couple paragraphs introducing yourself and describing your experience with WordPress. Please describe and include links to your work that you are most proud of, along with a few links to code you have written (on your GitHub account, in a Gist, a plugin, etc). Most people don't have any code samples or plugins on WordPress.org, so if you do that's an easy way to stand out.

2. Writing Samples

Please send writing samples in the body of your email - no attachments.

  • A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this. Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)
  • A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this. Hints: http://www.wpallimport.com/documentation/advanced/filtering-with-xpath/ and http://www.w3schools.com/xpath/xpath_operators.asp (div operator)
  • A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.
  • A customer wants a refund, but is outside of our 30 day money back guarantee.

3. Use WP All Import

Prove you can use WP All Import by creating a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail. Import this file: http://www.wpallimport.com/wp-content/uploads/2014/12/BurtonSacks.csv


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high. We want the writing samples to be clear, friendly, concise, and free of spelling and grammar errors. The previous times we've posted this job the vast majority of applicants either got the answers wrong, made spelling errors, wrote long replies, or were otherwise unable to meet our standards. So get the answers right and meet the requirements listed above and your chances are very good.

To apply: Send an email to inbox@soflyy.com, following the directions above.

2016-03-23 Flexible Remote

Crossover

L2 Customer Support Engineer


Crossover


engineer

support

engineer

support

11mo

Apply

Are you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If youre a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently then this may be the perfect job for you.

2016-03-22 Flexible Remote

QuickMail.io

Proactive & Self-Motivated Customer Support


QuickMail.io


support

non tech

support

non tech

11mo

Apply

DESCRIPTION


We are growing again!

--------------------------------------------------------------------------------------
1. No agencies will be considered.
2. We are super busy, so please don't add to our support.
3. Contacting us through other channels (twitter/linkedin/facebook/...) won't improve your chances.
--------------------------------------------------------------------------------------

How This Job is Different

Working for a small company such as QuickMail means a lot of freedom and ability to build close bonds with each user. We strive to be anti-corporate, we remove all possible walls between the user and us to truly deliver exceptional experience.

We don't plan on dominating the world, grow a 500 people company and exit with an IPO...

We believe in slow and solid growth where we can serve our customer base with great care while staying a small team (think BaseCamp/37 signals). It's not a sprint, it's a marathon.

You will work hand in hand with the founder and find ways to exceed customer expectations, adding as much value as possible for our user base while building our processes.

We also want people to grow on a personal level. We apply sound management principles with all employees as laid out by those awesome guys from manager-tools.com. Magic word is Unicorn.

Happiness, curiosity as well as personal development is highly valued.

Who we are

QuickMail is a sales automation tool for sending B2B cold emails. Small and medium businesses use it to reach out to potential customers in their market and grow their business.

We are a 100% customer funded start-up, we hit product market fit very fast and we grew 4% on a weekly basis in 2015.

No investors to please, decisions are made fast between you and the founder for the good of the customers.
We care about helping our customers deeply, if this means recommending another tool more suited to their needs, so be it.

Check out our values here (as read by users): http://quickmail.io/values/ and unlike most corporate BS, we do stand by this (I have countless examples to demonstrate it). Please don't apply if this doesn't resonate with you, you won't be happy here.

The work
We work remotely and have flexible hours. We are metrics and result driven, we are more focus on achievement than business.

This is a full-time paid position. We want you to be 100% dedicated on QuickMail, no side jobs allowed.

You’ll be in charge of helping users, building relationship, taking care of feedback/feature requests, building knowledge database, making tutorial videos...
REQUIREMENTS

  • You have 2 years experience in a previous support position.
  • You have 2 years experience in a fully remote position.
  • You are native English speaker.
  • You are a people person AND technical too.
  • You relish challenges. Coming up with ideas and executing on them in a self reliable manner. In short: you don’t need someone to tell you what to do next and you are able to drive results.
  • Know how we approach applications before applying.
  • Excellent at relating with people and communicating, be it in writing (email / live chat) or in video (youtube / skype).
  • Being concise, well organized, attention to details.

BENEFITS
You will…

  • Help growing support with your ideas.
  • Have direct access to the founder who understand the importance of delighting users.
  • Work remotely from anywhere in the world. No need to commute to work.
  • Invent your own job title as long as it's fun and original (we don't have any official ones here)
  • Receive a Kindle book (related to work) of your choice each month to stay on top of things.

To apply: https://quickmail-dot-io.workable.com/jobs/226594/candidates/new

2016-03-09 Flexible Remote

Red Guava

Amazing Customer Support - Australian Hours


Red Guava


support

non tech

support

non tech

12mo

Apply

We are looking for an amazing Customer Support person to join our team at Red Guava. We don't care much about experience and credentials; we care more about personality and passion. A sense of humour helps a lot too.
2016-03-07 Flexible Remote

Travis CI

Customer Support Engineer


Travis CI


engineer

support

engineer

support

12mo

Apply

Travis CI is looking for a support engineer to manage our frontline support and help our customers.

2016-03-07 Flexible Remote

Travis CI

Customer Support Engineer (European Timezones)


Travis CI


engineer

support

engineer

support

12mo

Apply

Travis CI is looking for a support engineer to manage our frontline support and help our customers.
2016-02-18 Flexible Remote

Close.io

Customer Support Executive For A HIGHLY PROFITABLE Startup!


Close.io


exec

support

exec

support

1yr

Apply

We have 2 openings in Customer Support! Berlin, Germany & Central/East Coast USA!

ABOUT YOU!
We’re looking for our second customer support executive in Berlin and first non-founder support executive in the US. This person will work directly with customers via email, phone, chat, and screen sharing to not only resolve any issues customers have but also be a sounding board for complex workflow or sales related challenges our customers have.

The ideal candidate will be both technical (Computer Science background) and also have a deep understanding or willingness to learn the craft of sales to provide high-level strategic advice to customers. This position reports into the Manager of Customer Support.

SKILLS & REQUIREMENTS
  • Experience working in a remote environment (solely communicating over hipchat, skype, slack, etc.)
  • Junior level experience as a software engineer or web developer
  • Native/ Native-level English proficiency and excited to work with customers on the phone, via email, or over live chat
  • Ability to extrapolate complex concepts into well-written, visually pleasing educational support content

BONUS SKILLS / ATTRIBUTES
  • Undergraduate degree in Computer Science or equivalent
  • Working - strong knowledge of Python

ABOUT US!
At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We are hiring TOP TALENT help us unify the world's sales calls and emails into one beautiful workflow.

WHY WORK WITH US?
  • Help build a truly successful SaaS company with a stellar team where you can have a huge impact.
  • Above market salary, equity, healthcare, dental, and retirement benefits package.
  • Work remotely from anywhere in the world!
  • Quarterly world-wide team retreats! 

To apply: BERLIN position: https://jobs.lever.co/close.io/4887c0cb-114e-4ae1-b37a-fd2cc313d7d3/apply?lever-source=WeWorkRemotelyUSA position: https://jobs.lever.co/close.io/cc5af4f9-6fc9-47fb-a75c-74065e1a2ce6/apply?lever-source=WeWorkRemotely

2016-02-12 Flexible Remote

Crossover

Customer Support Engineer


Crossover


engineer

support

engineer

support

1yr

Apply

Are you a highly-motivated, dynamic support engineer, looking to advance your career by working for a top enterprise software company? If you are ready to join a team of highly skilled support professionals, have excellent language and technical skills, and want to work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence - then this is the role for you.

2016-02-05 Flexible Remote

Close.io

CUSTOMER SUPPORT EXECUTIVE 2 Openings USA Cntrl East Timezone Berlin Germany


Close.io


exec

support

exec

support

1yr

Apply

We have 2 openings in Customer Support! - Berlin, Germany & Central/East Coast USA!


We’re looking for our second customer support executive in Berlin and first non-founder support executive in the US. This person will work directly with customers via email, phone, chat, and screen sharing to not only resolve any issues customers have but also be a sounding board for complex workflow or sales related challenges our customers have.


The ideal candidate will be both technical (Computer Science background) and also have a deep understanding or willingness to learn the craft of sales to provide high-level strategic advice to customers.

This position reports into the Manager of Customer Support.
2016-02-05 Flexible Remote

Crossover

Customer Support Manager


Crossover


exec

support

exec

support

1yr

Apply

We are looking for a dynamic Customer Support Manager to join our team of highly skilled support professionals. Aureas ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in our fast paced and constantly dynamically changing global company.

2016-02-02 Flexible Remote

Agent-Inbox

Customer Support Lead


Agent-Inbox


support

non tech

support

non tech

1yr

Apply

DESCRIPTION

Agent Inbox is transforming the way real estate agents, MLSs, customers, and vendors transact business and communicate with one another. We have automated the messaging, scheduling, routing, and other parts of the real estate transaction. We are a product-driven company that is obsessed with the user experience and delighting our customers. We are having tremendous success in our markets, have a huge sales pipeline, and are poised to rapidly become the standard way agents do business.

The customer representative is primarily responsible for onboarding, educating, and supporting our customers. We start work the moment a customer decides they want to use Agent Inbox, sticking with them every step of the way to ensure they get the most value from our product. Support Representatives are responsible for an initial call to all new customers to help them get started and grow in using Agent Inbox, answer product questions, track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our product design and development teams.

Primary Duties:

  • Call recipients of messages and requests as quickly as possible after first experience with product, to ensure successful response. Quantified outgoing calls (30-50 per rep per day).
  • Communicate efficiently and effectively with our customers over the phone and over Agent Inbox’s messaging system.
  • Own customer communications and issues from initial contact until resolution. We pride ourselves on getting out in front of customer issues and proactively making sure our customers are getting the most they can from Agent Inbox.
  • Update in-house call software with appropriate status based on Agent actions and feedback, and any other applicable notes.
  • Become an encyclopedia of knowledge about how Agent Inbox works and what it is capable of. Our product team moves extremely fast so this is an ongoing challenge.
  • Influence the direction of Agent Inbox, the product. You will be talking with lots of our customers on a daily basis. * The team is responsible for ensuring that all customers have a great experience with the product. A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. You will be working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Hustle, defined as the fight to make positive, regular progress and encourage that fight in others, is key to the success of this team and Agent Inbox as a whole.
    We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how the real estate industry communicates.

    ----

    REQUIREMENTS

  • A genuine enjoyment of technology: You're technically curious, you enjoy learning about new products & how things work
  • Being extremely self-motivated, driven, and highly communicative using asynchronous methods (You're used to living in chat apps like Slack or Hipchat)
  • An understanding of internet culture
  • Excellent communication skills. Must have strong phone skills - Being able to communicate effectively, good listening skills, deal with difficult calls, problem solve
  • You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language [English] - Bilingual speaking a plus
  • Previous experience in a troubleshooting environment and be a great problem solver (You're also really good at Googling!)
  • The ability to rapidly switch gears while retaining focus on the bigger picture
  • Passion for talking to customers all day, every day
  • Unlike other companies, everyone in Agent Inbox talks directly with customers. Candidates must be ambitious (every day counts!), eager to learn and improve themselves, kind, without ego, and with a sense of humor.
2016-01-28 Flexible Remote

Entermotion

Customer Support Specialist


Entermotion


support

non tech

support

non tech

1yr

Apply

About Entermotion.
Entermotion is a creative design and programming studio. We work on a variety of projects for our clients, from identity design to application development. We're a dispersed team, and we're comfortable collaborating remotely. 

What's the Job?
We're looking for a support person to help answer questions and solve problems for the customers of an application we built. http://atlas.md is an EMR and practice management application for a new type of medical practice called direct primary care. It's a fast growing field, and a fast growing application. The users of the application are primarily doctors and nurses. We expect the perfect candidate to be able to quickly and nicely help people get to the answers they need. In the time between questions you would help us to build out our support library to empower users to find their own answers.

Skills.
* General knowledge of the internet and normal productivity applications.
* Being concise.
* Empathy.
* Excellent error free typing and grammar.
* Following up until issues are resolved.
* Keeping track of details. 

Position.
This is a remote position. We're used to working as a dispersed team so it's important that you're cool with collaborating mostly online. We're flexible on schedules.

ATTENTION! 
Individuals ONLY. No recruiters or agencies please.

To apply: Send an email to info@entermotion.com - Include 5 bullet points about why you would be a good fit, and your salary expectations. We would rather have a short note than a long resume.

2016-01-20 Flexible Remote

Iwantmyname

Customer Support Scholar


Iwantmyname


support

non tech

support

non tech

1yr

Apply

Location

Living in a New Zealand, Australian or Asian time zone is strongly preferred (Europe and North America could possibly be acceptable if you don't mind time-shifting)

About us

iwantmyname is a small New Zealand-based domain registrar with a crew of 12 serving thousands of customers globally. We've been around a while, but still work and play like a startup at heart.

The position

We're looking for someone to join our support team to help provide additional coverage for our half of the world. Providing amazing customer service is one of the most crucial aspects of our business, so you will be absolutely key in helping us maintain and develop our success.

What your day-to-day work will look like:

  • Replying to inquiries via email (we use a customer support system), and sometimes from Twitter, to help customers from all over the world.
  • Helping to keep our Support Centre (internal and external documentation) up to date.
  • Improving our system and interfaces by reporting issues and sharing feedback with the design and development teams.
  • Working with the team on improving our overall customer experience by giving and passing along feedback, sharing your ideas, troubleshooting, etc.

Profile of our ideal applicant

  • You absolutely have to have plus plus English language writing skills. You'll be writing a lot, and English is our business communication language. (If you happen to speak/write another language, it would certainly be a bonus.)
  • You must like people (like, actually like them). No matter how frustrated the customer, you need to be able to clearly and completely solve problems without becoming (noticeably) impatient.
  • Curiosity. You don't have to be world's foremost domains expert to work here, but a little curiosity will go a long way in solving problems.
  • This is key - you need to be able to work without supervision. There will almost always be a someone to help you through problems (especially in the beginning), but for the most part, you need to be able to solve problems on your own.

If you really want to razzle-dazzle us, tell us about your:

  • Knowledge of domains, DNS, and internet related topics
  • Previous experience in customer service
  • Previous experience in the startup space
  • Experience with Desk.com or similar customer support software
  • Appreciation of pop culture-centric gifs

To apply: If you think this is the job for you, send a witty (but not too incredibly long) email to jobs@ideegeo.com. And as a general rule of thumb, please try to keep attached resumes to one page. Brevity is a real talent.

2016-01-17 Flexible Remote

Darren Rieck

Customer Support Analyst


Darren Rieck


analyst

support

non tech

analyst

support

non tech

1yr

Apply

About You

You love talking to clients andeager to help them solve their issues. You’re quick to learn, and are excitedabout technology and the future of the Internet. Kindness plus a sense of humorare paramount. 

Youcan determine the root cause of issues, resolve testing issues, and driveissues to closure.

Youown the QA and testing process and understand how to work alongside adevelopment team to help foster innovation and creativity, while building acomprehensive knowledge base and persist in finding solutions.

Youdon’t shy away from "the new" and can implement processes and systemswith ease.

You’rea wizard with cloud-based software and have general knowledge of first levelsupport, bug tracking, and testing new code. Bonus points for:

●      SQL and scripting skills 
●      Basic understanding of software development lifecycle(SDLC) methodologies
●      Understanding of JavaScript/PHP/HTML and browserdeveloper tools (Firebug, etc.)
●      Being a very competent author - plus the ability toexplain a range of topics in easy to understand and concise terms [English]
 
Unlike a lot of other companies,we talk directly with users – that is the focus of our customer support.

About Nookal

For the last 4 years we havebeen working hard to develop a great product while building a lasting teamwithin a fun, flexible environment.

Weare driven to make Nookal the world's leading provider of cloud-based practicemanagement software. Nookal helps allied health (e.g. physiotherapy,chiropractic, etc) companies manage core business processes with a single,fully integrated system covering bookings, payments, financials, notes,inventory and more.

About Your Role

Youwill be primarily responsible for on boarding, educating, solving technicalproblems, training and supporting our users on a global level. Your role is toguide new and existing users every step of the way to ensure they get the mostout of our product - then diagnose, report and solve issues or concerns theymay have.

An essential part of this role is to influence theproduct direction by gathering customer feedback, identifying workflowbottlenecks, and working with the production team to make a positive impact forour users.

To apply: Please send a resume with covering letter to darrenr@nookal.com

2016-01-08 Flexible Remote

Mailbird

Customer Support QA


Mailbird


support

qa

support

qa

1yr

Apply

About the company
Mailbird is a beautiful all-in-one communication platform for Windows users that allow popular productivity apps to integrate well with email. Mailbird has won multiple prestigious awards and voted the best email client for Windows both by users, PCWorld, IT World and many others. Mailbird has been has been featured on BBC, CNBC, Bloomberg, Lifehacker and more. Mailbird is partnered with other awesome companies such as Evernote, WhatsApp, Dropbox, Asana and Wunderlist. Work with an exciting and passionate international team spanning from the U.S., Indonesia, Spain, Canada, Switzerland, Denmark and Germany.

The job

We are looking for a person who can make Mailbird customers very happy, this person a keen sense of ability to analyze problems and think logically and methodically. One that can find solutions while discovering ideas about what kind of issues users experience.

Responsibilities

  • Handling Mailbird support tickets
  • Perform thorough software testing
  • Provide team information about issues that users experience
  • Potential to lead the quality and customer support team
  • Responding to forum comments
  • Chat support
  • Coordinating alpha testers
  • Collecting user testimonials
  • Managing refund requests
  • Reducing response touch points to a max of 5 responses

    Professional requirements

  • Minimum 4 year of work experience as Tech Support and QA
  • Detail oriented and methodical
  • Have experience in reading code (C#)
  • Excellent English skills – Written and spoken
  • Knowing how to code in C#, .Net programming language is a plus.
  • Familiar with Automated Testing and User Experience testing
  • Zendesk management is a plus
  • Able to communicate and report clearly result of software testing to dev team
  • Ability to plan support coverage schedules.

    Personal skills

  • Outgoing and bubbly personality
  • Organized and structured
  • Self-driven and motivated
  • Extrovert and social
  • Be able to listen
  • Being able to make decisions fast and keeping your head cool
  • Being able to manage a small team

    The offer

  • Salary based on qualifications and experience
  • Flexible hours and freedom within the job
  • Possible team hackathon in tropical paradise.
  • Regular coaching and training with focus on personal and professional growth
  • 4 weeks (20 days) paid vacation a year
  • Health insurance package
  • A chance to work with an exceptional international team that is highly productive, creative and fun!
2015-12-17 Flexible Remote

Bomgar Corporation

Customer Support Engineer


Bomgar Corporation


engineer

support

engineer

support

1yr

Apply

This is not your typical customer service or IT helpdesk position. This is also not a position for the networking faint of heart. Our Customer Support Engineer team has some mad network troubleshooting skills and they know how to use them! If this sounds like you, then keep reading. And be sure to check out our many perks & benefits below.

2015-12-02 Flexible Remote

Time Doctor

Customer Support


Time Doctor


support

non tech

support

non tech

1yr

Apply

You will be providing customer support for Time Doctor which is time tracking software mostly used in remote teams. You will need to handle ordinary customer support questions as well as complicated technical issues.

You will need to work during USA hours (generally). You will have some degree of flexible hours however you should work at least 5 hours per day during USA business hours and the rest of the time can be flexible. You will need to use Time Doctor to track your own hours. 

About 25-50% of your job will be phone support and 50-75% will be text chat or email support. You need to have perfect spoken and written English. You must have a very quiet location to work from with high speed Internet.

You need to be very technically savvy, hopefully with some kind of technical background. 

Some great things about working with Time Doctor:
Great culture, we connect and have fun as a team such as 2 hours per month of social gaming (paid)
We allow mostly flexible work hours
Flexible location (you can work from anywhere!) Want to go on a 2 month trip to Thailand and work from there? No problem.
We have a cool baby suit Time Doctor wear we give to all our team who have a baby ... but we don't recommend having a baby just to get this.

In your application please state your expected full time salary per month. 

2015-11-27 Flexible Remote

Fastly

Customer Support Engineer


Fastly


support

engineer

support

engineer

1yr

Apply

Fastly is a flexible, transparent content delivery network that accelerates and scales websites, mobile applications, and APIs. We do this by moving content physically closer to a company’s end users. If you’re tweeting, pinning, shopping on Wayfair or ModCloth, reading the news on Fast Company or The Guardian, browsing pictures on Imgur, or coding with GitHub, Fastly is improving your user experience.

The global CDN market is estimated to grow from $3.71 billion in 2014 to $12.16 billion in 2019. With an exciting product roadmap and a fast-growing international team, Fastly is redefining what’s possible online.

We’re building a better Internet. Come join us.

CUSTOMER SUPPORT ENGINEER

Fastly’s goal of creating the best set of tools for people who scale the internet is rooted in great support. It's a core value, and something that shapes our culture. Fastly is looking for passionate support engineers to continue our high standard of support, as well scale and improve our support systems as we grow.

The ideal candidate should be a master of written voice, and have the technical curiosity and experience necessary to understand Fastly’s product from end to end. They’ll be working with our marketing, engineering, and sales teams on behalf of our customer base, so a passion for customer advocacy is essential. Also, no two support tickets at Fastly are alike, so support engineers will be dealing with a wide range of complex and rewarding problems on a daily basis.

RESPONSIBILITIES

  • Assist with customer CDN configurations over email and chat
  • Communicate customer needs and requirements with the engineering, product and sales teams
  • Contribute to our customer facing documentation when necessary
  • Contribute to the processes and policies that scale our support organization as we grow

    REQUIREMENTS

  • Strong verbal and written communication skills
  • Familiarity with a *nix environment
  • Familiarity with one or more programming languages
  • Ability to debug connections using cURL, traceroute, telnet and other network diagnostic tools
  • Prior CDN, support, or sysadmin experience a plus

    Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status.

    Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.
2015-10-26 Flexible Remote

Scribd

Customer Support


Scribd


support

non tech

support

non tech

1yr

Apply

618 CE - T’ang Dynasty China creates the first prints using wooden blocks

1440 CE - Johannes Gutenberg invents the modern printing press

2013 CE - Scribd launches subscription reading service

With more than 80 million active readers, clocking more than 20 million hours, we are the largest Rails site by traffic. Our library includes more than one million titles from nearly 1,000 publishers across genres from New York Times bestsellers to acclaimed graphic novels to celebrity-narrated audiobooks. Our document reader has been embedded more than 10 million times across the web on sites like The New York Times, USA Today, and TechCrunch.

And we’re just getting started.

Scribd \skribbed\ : Read like you own every book in the world.

Where do you come in? Our small but loving customer support team based primarily in San Francisco delivers customer happiness to our huge user base via email and web. We are looking to add another enthusiastic, knowledgeable, tech-minded remote customer advocate to keep up with our growing userbase and extend our support hours so we can delight our customers with amazing support every day.

About the Contract Customer Support Role

Are you the person your friends call when their computer isn’t behaving? Do you use all the latest, coolest web apps? We’re hiring a remote agent on a 40hr/week contract which might include evening or weekend hours. It’s essential that you have strong verbal and written communication skills, since you’ll be writing back and forth with customers all day. You’ll need strong problem solving skills and personal initiative to track down challenging problems. And a healthy dose of stress-tolerance to handle the occasional frustrated soul!

On a typical day you might be called on for a simple password reset, complex publishing advice, or to QA a new website functionality, debug a customer’s problem, and interface with Scribd’s engineering team.

When you apply tell us your favorite part of “Delivering Happiness”, or share with us a story of great customer service.

About you

  • Excellent written communication skills
  • Solid understanding of customer support principles and practices
  • Experience with many modern web applications and a good understanding of web practices
  • Troubleshooting and analytical skills
  • Love for helping people and delivering great customer service
  • Strong independent work ethic
  • High school diploma or equivalent
  • Prior work experience, ideally in a customer support role

    You’ll make us even happier if you bring:

  • Prior experience working in an online customer service role
  • Prior experience working remotely
  • Startup experience
  • Zendesk experience
  • Basic programming skills or website QA experience

    Flexible hours working from wherever you can get a signal.
2015-10-18 Flexible Remote

Close.io

Customer Support Engineer @ A *profitable* Fast-Growing Startup


Close.io


engineer

support

engineer

support

1yr

Apply

ABOUT US
At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We are hiring customer support engineers to help our customers build complex integrations and solve some of their most technical issues.

YOU SHOULD...
  • Have a strong working knowledge of Python.
  • Enjoy working directly with customers, technical or not.
  • Have working knowledge of VoIP technologies (SIP, G711, RTP, etc.)

WHAT WILL YOU DO DAY-TO-DAY?
  • Consult with customers on how to best leverage our APIs in order to meet their business needs.
  • Automate support and build internal tooling to make the team more efficient and effective.
  • Create custom data migrations for customers using our API.
  • Diagnose call quality issues using tools like Wireshark and be able to setup QoS rules on a customer's router.

WHY WORK WITH US?
  • For the personal growth experience of helping build a truly successful SaaS company with a stellar team where you can have a huge impact.
  • Above market salary, equity, healthcare, dental, and retirement benefits package
  • Work remotely from anywhere in the world, or from our HQ in Palo Alto, CA with a beautiful view. Just be willing to do a bit of traveling every quarter for some face-to-face time with the whole team.

To apply: anthony+cse@close.io

2015-10-02 Flexible Remote

Circonus

Customer Support Engineer


Circonus


engineer

support

engineer

support

1yr

Apply

Circonus is seeking a highly motivated, self-directed individual to join our customer support team as a Customer Support Engineer (CSE). In this role, you’ll provide advanced support to customers dealing with complex issues surrounding the use of Circonus. Your success in this role will be determined by your ability to provide our customers with an exceptionally positive support experience – every time. A deep desire to provide excellent customer service coupled with a strong (and broad) technical background will be imperative.

2015-10-02 Flexible Remote

Doctor-On-Demand

Customer Support Representative


Doctor-On-Demand


support

non tech

support

non tech

1yr

Apply

About Us:

Doctor On Demand is one of the fastest growing startups in the digital health space. Our service allows patients to connect to a real, US-licensed MD for immediate consultation via video visit, 24x7x365. Our target use cases are people with colds/flu, pediatric questions, prescription refills, and many more. The service helps prevent unnecessary in-person doctor visits and help doctors make extra money. We also have some strategic relationships that give us massive advantages in reaching millions of US consumers.

Read about us in the news

Our investors include Andreessen / Horowitz, Google Ventures, Venrock, Shasta, Sir Richard Branson and other fantastic angels. The founders have an excellent track record of building great companies. We're now looking for a talented and driven Call Center Manager to join our customer support team and continue to make our service the best mobile health experience available.

The Role:

Our Customer Support team is responsible for multiple areas of the member and physician experience. You are required to support our members in every way possible, as well as work with our staff of physicians, to ensure they have the necessary support to deliver stellar care. Our team of caring and dedicated agents are setting a new standard in healthcare support and we are looking for candidates that want to do the same.

You are:

  • A patient, empathetic person who is passionate about helping customers and healthcare
  • Experienced with handling sensitive data and situations (e.g. Healthcare or Banking experience)
  • Tech savvy; you're the person everyone turns to for technical advice
  • A strong verbal and written communicator
  • Extremely detail-oriented, you never make the same mistake twice

    Your responsibilities:

  • Respond to calls, emails, and live chats from members
  • Handle medical documents and clinical related tasks related to prescriptions, medical records, etc.
  • Provide support to physician staff, to ensure they are able to deliver stellar patient care
  • Provide Tier 1 technical support to members and physicians
  • Identify and escalate priority issues that need immediate attention
  • Recommend ways in which the Member Services team can improve the experience of our Members

    Required experience/skills:

  • 2+ years experience in a call center
  • 2+ years in Healthcare
  • Experience handling inbound support inquiries via phone, email, and chat
  • Internet and tech savvy: you know the web and smartphones (apps)
  • Experience working with web based systems
  • Telecommuting experience
  • Ability to type 50+ WPM

    BONUS experience/skills:

  • Medical Assistant certification or higher training, or equivalent experience
  • Medical coding and billing experience
  • HIPAA certified

    Perks:

  • Be part of a fast growing company doing exciting things in healthcare
  • Potential to advance as the department grows
  • Ability to work remotely, in the comfort of your home
  • Receive new hardware to work with
2015-09-27 Flexible Remote

Usa-Service-Dog-Registry

E Commerce Customer Support Specialist


Usa-Service-Dog-Registry


support

non tech

support

non tech

1yr

Apply

The Company

We are a small e-commerce company selling specialty pet supplies and services.

The Job

We are looking for a passionate customer support specialist to handle phone calls, answer emails, and interface with our basic administration system to update orders and ensure that our order fulfillment goes as smoothly as possible.

Phone calls generally involve answering questions about our products and services, taking orders, and handling problems with previous orders. Some of our callers are older people who may not have much experience using computers so patience is an important quality that we will be looking for.

This is an excellent position for someone looking to supplement their income who already works from home in some other capacity.

Specific Responsibilities

  • Availability from 9AM-5PM on weekdays to answer the phone and speak with customers. Total call volume is about 1-2 hours per day. If you are available, you may take calls outside of the expected hours (including weekends) and we will of course compensate you for that.
  • Respond to customer support emails
  • Respond to phone messages left while no one was available to answer calls
  • Find creative solutions to any of our customers' problems or questions and always end calls with satisfied customers

    Qualifications

  • Relevant prior experience in a customer support role
  • Superb communication skills
  • Patience in dealing with computer illiterate customers
  • Computer savvy / know your way around the Internet
  • Self-disciplined individual who pays careful attention to detail

    Computer Requirements

    As this is a remote position we expect you to have a computer (Mac or Windows) with a high speed Internet connection that can handle phone calls over the Internet at high quality. We will provide a headset that you can plug into the computer to make your job easier if you don't already have one.

    Compensation

    Compensation starts at $21 / hour and we expect you to perform about 2-4 hours of work per day and that will grow as our business continues to grow.
2015-09-27 Flexible Remote

USA Service Dogs

E-Commerce Customer Support Specialist


USA Service Dogs


support

non tech

support

non tech

1yr

Apply

The Company

We are a small e-commerce company selling specialty pet supplies and services.

The Job

We are looking for a passionate customer support specialist to handle phone calls, answer emails, and interface with our basic administration system to update orders and ensure that our order fulfillment goes as smoothly as possible. 

Phone calls generally involve answering questions about our products and services, taking orders, and handling problems with previous orders. Some of our callers are older people who may not have much experience using computers so patience is an important quality that we will be looking for. 

This is an excellent position for someone looking to supplement their income who already works from home in some other capacity.

Specific Responsibilities

  • Availability from 9AM-5PM on weekdays to answer the phone and speak with customers. Total call volume is about 1-2 hours per day. If you are available, you may take calls outside of the expected hours (including weekends) and we will of course compensate you for that.
  • Respond to customer support emails
  • Respond to phone messages left while no one was available to answer calls
  • Find creative solutions to any of our customers' problems or questions and always end calls with satisfied customers

Qualifications

  • Relevant prior experience in a customer support role
  • Superb communication skills
  • Patience in dealing with computer illiterate customers
  • Computer savvy / know your way around the Internet
  • Self-disciplined individual who pays careful attention to detail

Computer Requirements

As this is a remote position we expect you to have a computer (Mac or Windows) with a high speed Internet connection that can handle phone calls over the Internet at high quality. We will provide a headset that you can plug into the computer to make your job easier if you don't already have one. 

Compensation

Compensation starts at $21 / hour and we expect you to perform about 2-4 hours of work per day and that will grow as our business continues to grow.

To apply: Please send your resume to ray@usaservicedogs.org

2015-09-04 Flexible Remote

Xamarin

Customer Support Engineer


Xamarin


engineer

support

engineer

support

2yr

Apply

Your Role:


As a Customer Support Engineer, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with customers from a potential problem to a successful solution, delighting customers in the process.


Key Responsibilities:



  • Work through support cases and prioritize cases appropriately

  • Work with customers to help them achieve their goals using Xamarin technologies

  • Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow


What We're Looking For:



  • Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug - reports filed, Stack Overflow reputation, technical Blog

  • A strong interest in mobile apps on iOS or Android

  • Excellent written communication skills

  • Ability to adapt to different scenarios because everyday is different!

  • A demonstrable willingness and ability to learn quickly with technology

2015-09-03 Flexible Remote

Close.io

Manager Customer Support


Close.io


edu

java

python

ruby

edu

java

python

ruby

2yr

Apply

ABOUT US

At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We are hiring engineers to help us unify the world's sales calls and emails into one beautiful workflow.

ABOUT YOU

We’re looking for our first manager of customer support to ensure every interaction with our customers is on point. This person will own all areas of support including hiring a world-class team of customer support executives, owning all support KPIs, and working directly with customers to resolve some of their most complex and challenging issues.

This position reports into the Director of Customer Success.

YOU SHOULD HAVE...

  • 2+ years of experience on a customer support team of a B2B SaaS product
    extensive administrative and agent level experience with Desk.com
  • Ability to read through scripts / have a basic understanding of programming concepts in Python / Ruby / Java
    a track record of delivering exceptional service to both non-technical business users and deeply technical engineers

    YOU SHOULD ENJOY...

  • interacting with customers over the phone and email
  • creating well-written and visually pleasing education content
  • recruiting and managing a small team of customer support executives around the world
  • debugging complex problems in email, phone, and billing systems

    BONUS POINTS IF...

  • you have experience on a sales team or working in a sales-oriented culture

    WHY WORK WITH US?

  • For the personal growth experience of helping build a truly successful SaaS company with a stellar team where you can have a huge impact.
  • Above market salary, equity, healthcare, dental, and retirement benefits package
  • Work remotely from anywhere in the U.S., or from our HQ in Palo Alto, CA with a beautiful view. Just be willing to do a bit of traveling every quarter for some face-to-face time with the whole team.
2015-08-28 Flexible Remote

Intercom

Customer Support Engineer EU


Intercom


javascript

sql

ember js

mongodb

javascript

sql

ember js

mongodb

2yr

Apply

DESCRIPTION

The Customer Support team are primarily responsible for onboarding, educating, and supporting our customers on a global level. They start work the moment a customer decides they want to use Intercom, and they stick with them every step of the way to ensure they get the most value from the product. Support Engineers are responsible for working directly with customers to help them integrate Intercom into their products, diagnose, report, and solve technical issues customers run into, and act as the bridge between our customers and our product design and development teams.

As a Support Engineer you will:

  • Face debugging complex issues not only within our own codebase but also with the many technologies employed by our customers. * You'll be working with and learning a myriad of tech, including but not limited to: Ruby, Ruby on Rails, Ember.js, MongoDB, MySQL, Redis, Pusher, nginx, Sinatra, Sidekiq, and lots more. You’ll also apply this technical knowledge building tools to help us do our jobs more effectively and efficiently.
  • Solve technical problems for customers on a daily basis. Our customer support engineers need to be quick learners and come up to speed quickly with everything to do with our product. You’ll be expected to distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.
  • Influence the direction of Intercom, the product. You will be talking with lots of our customers on a daily basis. The team is responsible for ensuring that newly acquired customers have a great experience with the product. A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. You will be working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Hustle, defined as the fight to make positive, regular progress and encourage that fight in others, is key to the success of this team and Intercom as a whole.

    We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.

    REQUIREMENTS

  • Being extremely self-motivated, driven, and highly communicative using asynchronous methods (You're used to living in chat apps like Slack or Hipchat)
  • Previous experience in a remote working environment
  • At least a junior level engineering or web development background and should be hungry to improve their technical skills
  • Previous experience in a troubleshooting environment and be a great problem solver
  • The ability to rapidly switch gears while retaining focus on the bigger picture
  • Passion for talking to customers all day, every day
  • Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language [English]
  • Strong JavaScript knowledge
  • Unlike other companies, everyone in Intercom talks directly with customers. Candidates must be ambitious (every day counts!), eager to learn and improve themselves, excited about technology and the future of the internet, kind, without ego, and with a sense of humor.

    Bonus skills and attributes:

  • Bachelor of Computer Science
  • Strong knowledge of Ruby programming language
  • Familiarity with Ruby on Rails and/or Ember.js frameworks
  • Familiarity with native mobile development (iOS and/or Android)

    BENEFITS

  • A competitive salary
  • Equity in a fast growing start-up
  • Regular compensation reviews: great work is rewarded!
  • Live where you want while contributing meaningfully to a very fast growing and dynamic startup
  • Flexible holidays
  • Something else that’s important to you? Talk to us, we’re flexible :)
2015-08-28 Flexible Remote

Intercom

Customer Support Engineer, EU


Intercom


engineer

support

engineer

support

2yr

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For this position we're looking for a remote teammate in European timezones (UTC ± 2 hours).
2015-08-13 Flexible Remote

Code Climate

Customer Support Lead


Code Climate


edu

excel

ux

medical

edu

excel

ux

medical

2yr

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Code Climate is the world's largest static analysis platform, helping over 50,000 developers improve the health of their codebases. We work hard to provide clear, timely and actionable insights derived from source code. We recently launched the Code Climate Platform, the first open, extensible platform for all types of static analysis, and we take customer service very seriously.

As our Customer Support Lead, you’ll be the interface to our awesome community of paid and Open Source users, helping ensure that everyone who uses Code Climate has a top-notch experience. You'll own the majority of our incoming communication via Twitter, email, phone, and support tickets. You'll work with prospective and existing customers alike to empower them to achieve awesome results.

We're looking for someone who is obsessed with products, user happiness and continual process improvement. You should be excited by the possibilities that a service like ours opens up for developers, and be able to communicate that excitement.

Examples of the work you'll be doing:

  • Reducing customer support volume through excellent documentation, new ideas for user experience improvements and educational content like webinars
  • Owning customer support metrics - track what's important to the business, share your progress, and learn from your experiences
  • Proactively fixing customer issues
  • Continuously finding ways to surprise and delight customers
  • Helping facilitate interaction with high value customers
  • Managing other customer support representatives

    We're looking for someone awesome because:

  • You're good with technology, familiar with at least the basics of computer programming, and have a desire to learn more
  • You've got tons of empathy and love helping customers
  • You're a champion in written and verbal communication
  • You're a self-starter and will try tackling a problem before asking for help
  • You're optimistic and like working on a growing team

    Working at Code Climate

  • Join a small team of around ten full-time people who love what they do.
  • Competitive salary and meaningful stock options.
  • Flexible and generous paid time off including an open vacation policy and maternity/paternity leave.
  • Health (PPO), dental and vision insurance. We pay 100% of the premium and 50% of the premium for dependents.
  • Company retreats twice a year. So far we've gone to Bali and San Diego.
  • Opportunities to continue your professional development, including attending tech conferences.
  • Interact with our software developer customers regularly, on GitHub, Twitter, at conferences, etc.
  • The best technology to get your job done. A new laptop of choice, and (practically) whatever else you need.
  • Dog-friendly office stocked with snacks, drinks and cold-brew iced coffee.
2015-08-12 Flexible Remote

Code Climate .

Customer Support Lead


Code Climate .


support

non tech

support

non tech

New York City (Remote Candidates in USA May Apply) 2yr

Apply

Code Climate is the world's largest static analysis platform, helping over 50,000 developers improve the health of their codebases. We work hard to provide clear, timely and actionable insights derived from source code. We recently launched the Code Climate Platform, the first open, extensible platform for all types of static analysis, and we take customer service very seriously.

Location:

2015-08-02 Flexible Remote

PlanGrid

Customer Support Hero


PlanGrid


qa

cloud

mobile

ops

qa

cloud

mobile

ops

2yr

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About the Gig:

PlanGrid is looking for a Customer Support Hero!

As a Customer Support Hero you will support our day-to-day operations with agility and zen-like calm (hours are 9am - 5pm EST).

  • Support: Support customers who use our mobile app and web app, answering questions through chat, support tickets, phone, and email, as well as troubleshooting users and helping to resolve issues.
  • QA/QC testing: Log cases/bugs with accurate information to provide a full record of each issue and resolution
  • Reporting: Communicate daily with HQ to report support issues, bugs, and important user concerns

    About You:

  • Have a passion for incredible customer service
  • Have amazing composure and high tolerance for pain, as in: nothing ever rattles you
  • Are a ninja with your keyboard with your fast and accurate typing
  • Have unparalleled phone skills
  • Are a master multitasker
  • Empathy: you really enjoy learning from and talking to our users
  • Excellent verbal and written communication skills
  • Comfortable with cloud-based software like Dropbox and Google Docs
  • Regularly use an Apple iOS or Android tablet or phone
  • We’re looking for someone over-qualified with a degree

    Nice-to-haves:

  • Familiarity with the construction industry
  • Proficiency in second language
  • Previous experience in technical support a plus

    About PlanGrid:

    PlanGrid is a team of 100 construction engineers, software engineers, and ex-rocket scientists, building intuitive, beautiful tablet apps for construction. We’re reinventing the way builders access information and are looking for an amazing Customer Success Hero to help us on our mission to deliver our users an amazing experience with our software.

    We've been around for three years and we're growing fast. Unlike a lot of early stage startups, we measure our growth in revenue, and it's been exponential since the day we launched.

    Learn more about us here: plangrid.com/about

    Working with us means getting in with a company that rewards hard work, is truly passionate about building great product and tools for our clients, and reinventing software for the $1 trillion construction industry. You’ll also enjoy a good work-life balance with all the perks you would expect from a thriving tech company.

    Sweet Perks:

  • Amazing company trips (what's up, 2 weeks beachside in Belize?) + frequent Tahoe visits
  • Health/dental/vision insurance with zero contributions for you and your dependents
  • Macbook Pro
  • Working with a wacky, wonderful crew genuinely passionate about what we're building
  • Catered lunches twice a week & fully stocked kitchen
2015-08-02 Flexible Remote

Comprehend

Customer Support Engineer


Comprehend


java

python

excel

sys admin

java

python

excel

sys admin

2yr

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Join Comprehend and be a founding member of our Customer Support team! As a Customer Support Engineer at Comprehend you will be responsible for ensuring the success of our customers as they develop reports and expand their usage of our software. This is a highly technical position requiring excellent problem solving and troubleshooting skills. Every day you will be faced with new challenges that will require creative solutions.

Customer Support at Comprehend is a partnership with our customers that provides value through our commitment to their success. Comprehend is a flexible solution to a complex problem. Therefore it is necessary to have an agile and knowledgeable support team. You will work closely with users in a variety of roles and backgrounds to help them accomplish their goals. You will also be an advocate for the customer within Comprehend. This means working closely with Product Management, Engineering and Customer Success to prioritize customer requests and bug fixes.

WHAT WE LIKE ABOUT YOU

  • You love working with customers. If they’re happy, you’re happy.
  • You thrive in a fast-paced startup environment and want to contribute to the Comprehend vision of how we treat our customers
  • You have a passion for software and learning new technologies
  • You get satisfaction from teaching complicated concepts to others
  • You have great written and verbal communication
  • Your time management skills are exceptional. You don’t get stressed out just because you have multiple tasks on your plate.
  • You’re very patient when it comes to working with less technical users

    WHAT WILL YOU DO

  • Manage and address incoming support requests from our users
  • Help users develop reports and achieve their goals with Comprehend
  • Work with the Ops team to monitor and address infrastructure and stability issues to ensure our customers have a seamless experience
  • Publish knowledgebase articles addressing common user questions
  • Work with Product Managers and Engineering to ensure customer concerns are heard and prioritized
  • Develop internal tools to help the rest of the team
  • Work closely with Customer Success and Customer Solutions (Implementation) during all phases of customer engagement to help support our customers.

    WHAT YOU’VE ACCOMPLISHED

  • A Bachelor’s degree in one of the following fields: Computer Science, Engineering, Information Systems/Information Technology
  • Solid understanding of SQL basics
  • Some programming or scripting experience (java, python, bash are pluses)
  • Demonstrated writing ability (publishing or documentation experience)
  • Teaching/training experience a plus
  • Prior experience in a customer-facing role required
2015-07-31 Flexible Remote

Poll Everywhere

Customer Support Specialist


Poll Everywhere


mobile

marketing

sys admin

medical

mobile

marketing

sys admin

medical

2yr

Apply

About Poll Everywhere

We make a popular app that lets audiences use their mobile phones to vote on questions - and have the results show up in the presentation instantly. It’s been described as magic, kind of like running your own American Idol in PowerPoint. You see us used on TV, in stadiums, schools, concerts, CEO presentations, and little Chloe's kindergarten Idol talent competition (it's thrilling) - wherever an audience can text or tweet. Our customers include Google, TED, McDonalds, Starbucks, and other assorted badasses large and small (like Chloe). We scare companies that make "Audience Response Systems" or "Clickers".

We are a healthy, profitable, organically-grown company. Curious what we do?

About the job

Real time audience response is a high stakes game. You have nervous presenters, stressed event planners, and the occasional television executive all who require clear, helpful advice. They also appreciate creative ideas for spicing up their presentation and enjoy a personality that matches our own quirky style.

We take helping our customers really seriously at Poll Everywhere. It’s one of the few things that stops all remote controlled helicopter flying in the office. Everyone from the engineers to the marketing folks rely on the support folks to channel the user - to know them, love them, and be their voice.

And while support would be your full time job, everyone does support. In fact, many times the CEO is the first to answer the phone. It's really important.

Enough about us. Let’s talk about you.

  • You genuinely enjoy making customers happy. It’s just part of your nature. You’re also comfortable with technology, really dig it, and take pride in helping people use it. You have a tailored resume, a completed bachelors degree with a decent GPA, and real life experience helping customers.
  • You have done technical customer support in the past but are looking for a new opportunity to spread your wings and take on challenges at a place where your opinions not only matter, but will help shape the product.You also have ideas.
  • We rely on support to not just fix the caller's issue, but to identify things we can build to make their life easier so they don't have to call. * Your enthusiasm gives you insight that ultimately makes us a better company.

    We all do a little bit of everything - the beauty of start-ups - but you specifically will...

  • Provide email support. And help them. However. You. Can.
  • Respond to emails from our users with a blend of patience, wit, and crystal clear communication.
  • Collect cool stories of how people use us and help package them into material to teach new users.
  • Be an effective, compelling advocate with our teammates for what will make our users happy.
  • Notice ways to make your job easier and our customers' lives happier and make it happen. This might be a revised FAQ, a new product feature, a more intuitive interface, or clearer labelling on the PopTart and oatmeal shelf.
  • Use numbers. We really like data and expect you to be comfortable playing with some basic metrics like call volume, answer rates, and conversion.

    We're based in San Francisco and would love for you to join us here. But we're also open to a remote working arrangement with someone who has demonstrated the ability to work productively on their own.
2015-07-27 Flexible Remote

Litmus

Customer Support Associate


Litmus


finance

css

html

marketing

finance

css

html

marketing

2yr

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Litmus is a small software company based outside of Boston, MA. We're looking for someone exceptional to join our customer support team who can work west coast hours (9AM-5PM Pacific) and work remotely for our support queue.

You'll be interacting with Litmus customers who are passionate about our products, and alongside a team who are passionate about building amazing tools. But this isn't just any customer service job. Here's what some of our team has to say about Litmus:

"Trust and ownership are important here. We build products that scratch our own itch. We experiment, we celebrate (big things (like throwing a launch party), and small (beers at the end of the week)). Oh, and there's no red tape, bulls**t posturing, timecards or org charts!"
Eddie, Engineer

"We're in charge of our own future and aren't beholden by a board, investors or anyone else. I feel like the people I work for care more for our customers and their employees than most other companies do."
Justine, Marketing

"The founders are in the thick of it. Also, the collective responsibility, I feel like I could rely on any team member for help."
James, Account Manager

We offer everything you'd expect from a cutting edge, financially successful start up. Great salary, full health care benefits (health, dental, vision), 28 days paid vacation (yes, on top of public holidays!), retirement plan, annual retreats with our entire team, and a trip to our annual conference in Boston.

You'll be working with the very best money can buy - a brand new Apple Macbook Pro, Aeron chair, huge desk and whatever else you need to be awesome at what you do.

You'll be joining a great team, too! Check out our "Meet the Team" video here: https://litmus.com/meet-the-team

Responsibilities

  • Answering customer questions by email (75% of our support volume), live chat (20% of our support volume), and phone (5% of our support volume) - ranging from general inquiries, billing questions, and email marketing advice during Pacific time zone hours (9AM-5PM).
  • Learning the ins-and-outs of Litmus and how to assist our customers with their needs.
  • Turning common questions into help articles on our website.
  • Hosting “how-to” webinars to explain how to get the most out of our tools.
  • Working closely with the engineering team to explain customer requests and common problems.
  • Keeping up with the newest email clients and helping our customers create awesome email campaigns.
  • Coming up with new ways to "wow!" and impress our customers.

    Who we're looking for

  • You have experience helping customers through a support, sales, or marketing position (technical support for a startup a plus).
  • You are self-motivated and resourceful when it comes to troubleshooting problems.
  • You have excellent written and verbal skills (the majority of our support is via email).
  • You have a working knowledge of HTML/CSS and are proficient in using OS X.
  • You have experience working remotely or from home.
  • You're tech savvy and interested in the startup world and learning about new technology.
  • Working knowledge of email marketing and how to send email campaigns.
  • You are located within Pacific or Mountain time zones.
  • Fluent in written and verbal English. Other languages are helpful but not required.

    Perks

  • The best equipment available
  • 28 days paid vacation
  • Full healthcare coverage (health, vision, dental)
  • 401K and retirement plans
  • Spotify Premium account
  • Team outings, parties, and events
  • Trips to our Boston office throughout the year, along with our annual team retreat and our annual Email Design Conference in Boston.

    ** Litmus does not work with recruiters. No recruiters or calls about this position, please. **
2015-07-11 Flexible Remote

Sauce Labs

Customer Support Engineer


Sauce Labs


qa

javascript

c sharp

cloud

qa

javascript

c sharp

cloud

2yr

Apply

Want to get your hands dirty with the latest technologies? Want to collaborate with and learn from world class developers? Join the Sauce Labs Customer Support Team and work with customers big and small who are changing the way software development is done. Our happy team is highly collaborative and we're always learning. If you love solving problems and helping people, and want to work from home, then read on!

Responsibilities:

  • Help customers solve technical problems, answer questions about the product capabilities
  • Respond quickly (but personally) to customers and keep them updated
  • Reproduce customer issues and determine where the issue is (Sauce Labs Cloud, Selenium, the network, language or platform configuration, the customer’s test script)
  • Manage queue of support tickets and provide regular updates to open tickets
  • Develop customer-facing documentation to prevent support tickets
  • Develop code samples demonstrating Selenium testing in the Sauce cloud
  • Collaborate internally with Development Team (provide feedback, file bugs) and Sales Team (respond quickly to high priority issues)
  • Travel to San Francisco headquarters two times per year to work on-site for two weeks (per visit)
  • Possible travel to work with Sauce Labs developers in Warsaw, Poland.

    This is a remote position. There is not currently a Sauce Labs office in the EU so you would work from home. Work is done primarily via e-mail / web, with occasional phone calls and screen sharing sessions with key customers. Although there is not currently pager duty, this could change in the future.

    Requirements:

  • At least 6 months as a developer or supporting developers
  • Programming experience with at least one of the following languages: Javascript, Python, Ruby, PHP, Java, C#
  • Proficient at the Unix/Linux command-line
  • Knowledge of HTML, Javascript
  • Experience working with customers, comfortable working with developers
  • Intrinsic desire to help customers (and the patience to do so)
  • Good written communication skills
  • Experience with Selenium and/or Appium is a huge plus
  • Experience with CI software is a plus (Travis, Jenkins, Bamboo)
  • QA experience is a plus
2015-07-09 Flexible Remote

DigitalOcean

Manager Of Customer Support


DigitalOcean


cloud

ux

medical

recruiter

cloud

ux

medical

recruiter

2yr

Apply

DigitalOcean’s Customer Support group is seeking a highly motivated Manager of Customer Support to continue our success as a dedicated Support team for DigitalOcean’s world-class IaaS platform.

We are looking for Support Managers with a great understanding of teams and process and who will be accountable for the team’s performance and quality. You will also help manage the recruitment, selection and retention of the team as we continue to grow. You will also be extremely hands on, providing mentorship, career development, motivation and coaching to the Customer Support team at large.

What You'll Be Doing:

  • Performs 1-on-1 meetings with direct reports as needed and on a regular basis.
  • Close the loop with all assigned or escalated customer concerns, providing assistance on escalated issues.
  • Maintain schedules for all Customer Support Specialists (both locally and remotely) based on volume demands for all inbound queues and real time demand.
  • Communicate and work directly with Team Leaders at DigitalOcean and attends relevant Manager Meetings and ad hocs.
  • Aid in the development of direct reports from a technical and career growth perspective.
  • Evaluate and document job performance into Bi-Annual Performance Evaluations for each direct report.
  • Communicate high level reporting weekly, monthly, quarterly and yearly on all relevant Key Performance Indicators to the Director of Customer Support.
  • Management of the team in a metric-driven manner
  • Assist with the interview and recruitment process for Customer Support team buildout.
  • Facilitate on-boarding of new team members.
  • Project management tasks, delegating appropriate functions to others to meet deadlines as needed.

    What We'll Expect From You:

  • Exhibits and lives the servant leadership style and has prior experience as a manager.
  • Understands fraud and abuse within a cloud infrastructure environment and has experience effectively combating it.
  • Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members, empowering others.
  • Is dedicated to meeting the expectations required of internal and external customers.
  • Gets first hand customer information and uses it for improvements in service.
  • Establishes and maintains effective relationships with customer and internal team members, gaining their trust and respect.
  • Spends his/her time and the time of others on what’s essential to success.
  • Can quickly sense what will help or hinder accomplishing a goal, eliminating roadblocks and creating focus.
  • Has the ability to get their hands dirty with customer facing tasks while displaying the capacity to delegate as needed.
  • Is personally committed and actively works to improve self through on the job and outside learning.
  • Is able to write clearly and effectively in reviewing direct reports, responding to customer inquires and follow-ups.
  • Expresses the capacity to manage a distributed team, across multiple timezones and shifts.
  • Displays empathy to both internal and external customer requests.
  • Showcases the ability to encourage and facilitate mentoring and knowledge sharing within the Support team.

    Minimum Qualifications:

  • Bachelor's degree in relevant field and/or at least 4-5+ years of related experience
  • Technical expertise with Linux and other OpenSource technologies is ESSENTIAL; this person will be an integral and hands-on member of the team at large
  • Experience as a technical or support lead/supervisor/manager, ideally in a similar IaaS, service provider or cloud computing environment
  • Direct experience with managing, coaching, and mentoring team members
  • Exceptional verbal and written communications skills
  • Exceptional attention to detail and follow-up
  • Experience with staffing, interviewing and team building

    Working at DigitalOcean:

  • DigitalOcean pays 100% of the premium for health, dental and vision and 50% of the premium for dependents
  • Competitive compensation including a 401k with up to 4% employer match
  • Flexible vacation time
  • Stock options
  • Corporate Seamless account to keep your hunger at bay
  • Monthly commuter expense and gym membership allowance
  • Great office space located in the heart of SoHo
2015-06-12 Flexible Remote

Moz

Customer Support Operative


Moz


css

html

scala

seo

css

html

scala

seo

2yr

Apply

We are looking for a positive, independent, self-starting, Internet-loving people-person to join our Help Team as the first Helpster in the UK! Do your customers rave about how awesome your help is? Can you work from anywhere on your own and be more productive than Wall-E? Could you explain the Theory of Relativity to 5th graders? Whether you’re a tabletop junkie or you run your own knitting circle online, you just might be the right geek for the job!

About the position:

The Seattle based Moz Help Team needs an operative in the UK (the CIA and MI6 have always worked closely)! Your primary role involves using email and chat to answer customers’ questions about everything from billing problems to product features. You’ll be a lone wolf across the Atlantic, so you’ll need to be comfortable flying solo and able to work from home (or anywhere you feel most productive!). You’ll need to communicate with your stateside team via email, chat, or self destructive message. You’ll also spend a lot of time problem-solving for customers by reproducing their bugs and writing up reports about them for our engineering and product teams.

Requirements:

  • While you’ll be collaborating with your team overseas you’re independent, and are able to work alone and get a ton done.
  • You don’t need to be micromanaged. You work with your manager to cook up projects, set your deadlines, and do exceptional work without close oversight. Rather than waiting for someone else to take action, you do what it takes to get customer’s issues resolved. You learn things as you go and are open to constantly changing as our tools and business operations evolve.
  • You’ll be our only Helpster in the UK, so you’ll need to have excellent written communication skills to communicate with the rest of the Team here in Seattle via email, or chat!
    You will never be bored. By understanding our customers’ needs and working closely with the engineering, product, and marketing teams, you will help us build high quality, delightful products. Shiny!
  • You'll be working across many different platforms: Firefox, Chrome, Safari, IE, Windows and OSX.
  • You will help drive strategy to make the customer service team more efficient and scalable as our customer base continues to grow.
  • You are creative and passionate about analyzing trends and optimizing business processes.
  • Experience in customer service and/or technical support roles is imperative
  • Lastly, you’re the type of person that doesn’t get easily discouraged. The glass is always half full, and despite tough times and hard problems, you never let customer pain get you down. If you can have hard conversations with customers, spend an hour researching and replicating a nasty bug, and still have a smile on your face at the end of the day, we’re made for each other!

    Responsibilities:

  • Provide support to our customers and prospective customers via email, live chat, webinars, forums, etc.
  • Advocate for our customers by thoroughly documenting their issues and sending reports to our engineering and product teams.
  • Identify and propose ways we can make our company better, our customers happier, and our jobs easier.
  • Create joy and happiness for everyone involved with Moz, including team members, vendors, and customers.
  • Communicate with team members in the Seattle office via email, chat, and phone.
  • Use your HTML, CSS, programming, copywriting, or other unique skills to initiate projects that improve the customer experience.
  • Exceptional verbal and written communication skills. There will be a test!
  • Infectious positive attitude with other team members and customers.
  • Demonstrated ability to resolve conflicts quickly and creatively.
  • Strong organizational skills, attention to detail and ability to prioritize multiple tasks.
  • Independent thinker with the ability to recognize where processes can be improved and who to collaborate with to improve them.
  • Superior analytical skills and problem-solving ability.
  • Experience writing bug reports or other technical documents.
  • Intermediate knowledge of inbound marketing, search engine optimization and HTML.
  • Passionate about technology and the Internet.
  • Experience with customer service software like Intercom, Zendesk, Zuora, Authorize.net, Google Apps, MS Office, Box.net, Docusign, and/or similar applications is a plus.
  • Experience with Google Analytics, any CMS, and other web/production/analysis tools a big plus.

    About Moz:

    We build analytics software that gives our users the technical edge towards better marketing on the web. We are dedicated to the future of marketing analytics. We’re obsessed with it. We’ve been at it for over 7 years and we’re in it for the long haul. We’re a leader in our space, growing fast and receiving frequent recognition for our accomplishments (2014 lists include: Inc 5000, Deloitte Fast 500 and the Puget Sound Business Journal's fastest growing private companies).

    Behind our software is a sea of Mozzers with a wide array of personalities, experiences, and expertise. We’ve worked hard and deliberately to build a cultural roadmap. It’s not just about ping pong games and company parties (though we have those, too!). Learn more about it below before you apply:

  • TAGFEE is the glue that holds us together and binds how we do everything at Moz. As Mozzers, we aspire to live and breathe these values.
  • We make the web a better place: (http://moz.com/about) and this is how we do it:(http://moz.com/products).
  • Not convinced we are awesome yet? Check out our video “Why we love Moz” and our amazing benefits package.

    Moz is an equal opportunity employer and we are committed to providing a work environment that is free from any form of discrimination. Moz values diversity and fosters mutual respect among its employees.
2015-06-07 Flexible Remote

Format

Customer Support


Format


css

html

excel

ui

css

html

excel

ui

2yr

Apply

We are a company focused on creating online products that improve the lives of creatives around the world. Format is our first product, an online portfolio platform that enables any creative professional to showcase their body of work to clients, employers, patrons, as well as the world-at-large. Learn more about our team and culture.

We are looking for an enthusiastic individual to join our Customer Support team. You’ll be responsible for delivering friendly and insightful support via email to the Format community.

Specifically, we’re looking for someone who lives in Europe to enhance our 24/7 support coverage. As the sixth member of our support team, you will be working a shift equivalent to 09:00 - 17:00 UTC+0 in your local timezone, Monday to Friday. We will work with the chosen candidate to coordinate training with our Customer Support Manager.

Your typical day will involve:

  • Answering about 70 emails from the Format community. This is a large volume, so you should be comfortable with this workload.
  • Helping users configure DNS settings for their personal domain name to work with their Format site.
  • Replicating and reporting bugs to the development team.
  • Creating and updating content in our Help Section.
  • Communicating any issues which need to be handed off to other members of the Support team at the end of your day.
  • Helping users with basic CSS customization and HTML editing.

    Ideally, you:

  • Live in Europe and are willing to work a schedule based around 09:00 - 17:00 UTC+0.
  • Have excellent writing skills and thoroughly enjoy writing.
  • Are passionate about our product and helping people succeed in their creative career.
  • Exude patience and believe that a courteous and empathetic response is the best way to handle an angry email.
  • Know how to configure DNS settings for a domain (You should also enjoy the challenge of working around the terrible user interfaces you will encounter at various domain registrars).
  • Have basic HTML and CSS skills and an eagerness to learn more.

    Additional info:

  • We have an amazing team that will be eager to help you succeed in your role.
  • We frequently celebrate hitting milestones with company-wide events.
  • You’ll have the flexibility to work from home (or wherever there’s a good internet connection).
  • Take a peek at our company culture on our team Instagram account.
  • We pay competitive salaries and have a very flexible vacation policy.
  • We have paid benefits: extended health, dental, life, and disability.
  • You’ll be equipped with great Apple hardware to do your job.
2015-06-03 Flexible Remote

Joyent

Customer Support Engineer


Joyent


javascript

cloud

php

sql

javascript

cloud

php

sql

2yr

Apply

Joyent is looking for smart, energetic, technically proficient individuals to join Joyent's global 24/7 Support team as a Customer Support Engineer. We are looking for individuals with deep technical skills who also have a passion for helping customers solve problems and become successful with Joyent products and services. As a member of the Support team, your focus will be on delivering technical support services to Joyent's end-user public cloud customers and our customers using our Smart Data Centre software to run their own private/hybrid cloud services.

The successful candidate will have a strong customer support background and broad technical skills founded in Linux/Unix environments. This role will be home based and requires the ability to work flexible hours including weekends and evenings, specifically Sunday evenings will be a major requirement.

Responsibilities

  • Provide world-class technical support services to Joyent's public cloud and Elastic Container-Native Infrastructure customers
  • Support Joyent Triton™ Elastic Container Infrastructure (Smart Data Center) and Manta customers in the deployment of private and hybrid cloud solutions on their own premises.
  • Provide the highest standards of customer support achieving high customer satisfaction ratings, building customer relationships and encouraging customer retention.
  • Develop internal and customer facing documentation and knowledge base articles to help improve the standard of support and the customers ability to make best use of Joyent’s products and services
  • Be open to flexible working hours possibly including evening and weekend working in the future

    Skills & Experience

  • Ideal candidates will have 3 to 5 years of experience in system administration, IT support, and/or product implementation and development.
  • Joyent will also consider exceptional recent college graduates with technical degrees (computer science, MIS, other science.)
  • Ideal candidates will have some experience in working from home on a day to day basis
  • Experience delivering professional services at customer premises
  • 2 to 3 years in an external customer facing support organization
  • Strong “can do”, customer focused attitude centered around making customers problems your problems
  • Ability to interact and clearly communicate with both technical and non- technical users using written and spoken English
  • Technically savvy, but enjoy working with, communicating with, and building rapport with customers

    Personal Attributes

  • Although you will be trained to perform your duties you must have an aptitude for self learning and proactively and independently enhancing your skills.
  • Good interpersonal skills and comfortable dealing with both technicians and “C” level staff
  • Able to work independently as well as part of a team.

    Desired Technical Skills

  • Core: (Solid understanding of administering software and system infrastructure) • System administration tasks • O/S: Solaris, Linux • Networking/Connectivity: SSH, SSL • Web: Apache, Mongrel, Hadoop, thin • Databases: MySQL, Postgres, MongoDB, Risk • Storage: NFS, ZFS, NAS
  • Languages: (Basic user understanding - more advanced debugging and scaling skills is bonus) • Node.js • PHP • Phython • Ruby • Java
  • Additional skills (Not all required - but having background in these helps make an ideal candidate) • Virtualization: Solaris zones, KVM, Xen • Network debugging (traceroute, ipconfig, netstat) • Monitoring (Nagios, Zabbix, Munin) • Windows

    About Joyent

    Joyent is the high-performance cloud infrastructure and big data analytics company, offering organizations of any size the best public and hybrid cloud infrastructure for today's demanding real-time web and mobile applications.
2015-05-27 Flexible Remote

Loco2

Train Geek (Customer Support)


Loco2


excel

support

non tech

excel

support

non tech

London, UK 2yr

Apply

Loco2's mission is to make booking a train as easy as possible. We do this by building great software, and by offering exceptional customer support when issues arise.

Location:

2015-05-25 Flexible Remote

Keen IO

Support Engineer Customer Support


Keen IO


engineer

support

engineer

support

San Francisco 2yr

Apply

Salary USD 65,000 — USD 110,000
Equity 0.05% — 0.1%

Salary: 65000 - 110000

Equity: 65000 - 110000

Location: 65000 - 110000

2015-05-19 Flexible Remote

YouCanBook.me

Customer Support Advisor


YouCanBook.me


javascript

css

html

excel

javascript

css

html

excel

2yr

Apply

This is an opportunity to join an exciting and growing team working on online scheduling tools that have gained a reputation for outstanding customer support and user-focused development.

As a Product Support Advisor, you will be working in a small and busy team dedicated to helping YouCanBook.me users from around the world. You will be responsible for answering questions and providing solutions primarily via email, but also on the phone or by video meetings.

While everyone in the company contributes to Support, the core team is in a perfect position to reflect and champion the needs of our users. Your role will allow you to help identify trends in user questions, keep documentation up to date and suggest areas of development for the tool as a whole. You will have the opportunity to contribute to FAQ's, feature pages, case studies, help videos and webinars.

YouCanBook.me users range from tech specialists to tech newbies, so this role requires empathy, patience and a good sense of humor. At the heart of it is the desire to help people get the best out of the tool for their individual needs.

A high comfort level with software tools, the ability to identify and solve problems, and a knack for answering questions accurately, comprehensively, and in a friendly, warm way is essential.

One of the joys of this role is that, by helping our users get the best they can out of YouCanBook.me, you play a small part in the success of someone else's business or operation.

You also get called an "Awesome rock star!" on a regular basis.

Must have:

  • Excellent and professional command of oral and written English
  • Strong customer service ethos
  • A solutions-based approach
  • Experience of working remotely
  • Experience of working in a Support role for a SaaS tool
  • Ability to cover working hours in the US/Pacific timezone
  • Flexible work schedule - ability to work evenings and weekend shifts as necessary
  • Knowledge and enthusiasm for using tech tools and products on the web

    Nice to have:

  • Some knowledge of web technologies such as CSS / HTML5 / JavaScript / Wikis
  • Experience of hosting webinars
  • Experience of writing support documentation and blogs
  • Working knowledge of a second or third language (no preference about which one) would be a bonus
2015-05-12 Flexible Remote

YPlan

Customer Support Executive


YPlan


exec

support

exec

support

London 2yr

Apply

Salary GBP 15,000 — GBP 25,000
Equity 0.0% — 0.0%

JOB SUMMARY

We are searching for a new team member to join our Customer Support team at YPlan. This exciting role is on a part-time basis and involves evenings or weekend shifts. You will be the first point of contact for our customers. With your help, the Customer Support team will resolve customer issues quickly and efficiently.

RESPONSIBILITIES:

Receive and respond to all customer queries via Zendesk or over the phone.
Pro-actively contact customers to provide information regarding any possible event changes or cancellations.
Complaint Handling and Escalation where appropriate.
Generating E-Tickets for customers.
Following up on negative in-app feedback- escalating to event partners for satisfying resolution and following up with customers.
Processing Refunds and Credit Transactions.
Fraud Checks.

REQUIREMENTS:

Strong customer service experience, preferably with some phone based working.
Technically literate with knowledge of using a CRM system highly advantageous.

Salary: 15000 - 25000

Equity: 15000 - 25000

Location: 15000 - 25000

2015-05-04 Flexible Remote

Screenleap

Customer Support Rep


Screenleap


support

non tech

support

non tech

San Francisco 2yr

Apply

Salary USD 30,000 — USD 60,000
Equity 0.0% — 0.05%

We are looking for a friendly, energetic, and reliable individual who aspires to provide our users amazing support.

Responsibilities:

  • Respond to email support requests using information from support knowledgebase
  • Help users troubleshoot issues with their screen shares and file detailed bug reports if necessary
  • Handle basic account management for users (upgrades, downgrades, trials)
  • Craft responses to questions not already in support knowledgebase
  • Test out new and existing features on Mac and Windows and write up description for discovered bugs
  • Professionally represent the Screenleap brand, vision, and values at all times

    Nice-to-haves:

  • Interest in developer evangelism

    Requirements:

  • Strong work ethic and commitment
  • Good written and verbal English communication skills
  • Positive, team-oriented attitude

    Benefits:

  • Competitive salary
  • Health insurance
  • Flexible work schedule
  • Work from anywhere

Salary: 30000 - 60000

Equity: 30000 - 60000

Location: 30000 - 60000

2015-04-24 Flexible Remote

ThreatSim

Customer Support Specialist


ThreatSim


support

non tech

support

non tech

2yr

Apply

Hi. We’re looking for an awesome Customer Support Specialist to join our growing team. If you’ve ever wanted to work for an interesting security startup with great people this is your chance.

2015-04-11 Flexible Remote

WP All Import By Soflyy

Customer Support


WP All Import By Soflyy


php

api

admin

excel

php

api

admin

excel

Earth 2yr

Apply

~20 hours/week, $30/hour, remote, flexible schedule but weekends required

We want to improve the quality of customer service we provide by making an addition to our customer support team.

Your main responsibility will be to reply to customers asking for help with WP All Import and our add-ons.

Currently, we often end up with a backlog on Mondays, so we need you available for about 10 hours on most weekends.

Other than that, hours are flexible. Most weeks, we’ll need you for about 20 hours total. 10 hours on the weekend and 10 whenever you want.

You’ll be working with two other reps who also have flexible schedules. Most of the time they can get all the tickets done themselves, so however much you want to work is fine. If one week you want to work 30 hours, and one week you only want to work 10 hours, that works for us.

You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones.

You must be an excellent writer. You need to be able to write with a friendly, upbeat tone, while keeping your replies concise and easy to understand.

Your Responsibilities Will Include:
•Responding to customer support inquires
•Aggregating customer feedback and assisting us with development/product roadmap decisions
•Writing concise bug reports based on support tickets that are a result of bugs in WP All Import
•Updating our documentation to reflect changes we make to WP All Import

Requirements:
The only thing we care about is an ability to provide high quality customer support to our clients. Otherwise, there are no special requirements, but here are some things that are good to have:
•Experience providing customer service before – either for another company, or your own products or your own clients. Being a freelance WordPress developer counts. You don’t specifically need to have a job in support.
•Fast and hands on learner. Able to quickly become familiar with WP All Import.
•PHP development knowledge. Ability to write PHP functions, work with arrays, and make use of our API:
•Extensive experience with WordPress including troubleshooting, debugging, and plugin development. Expert-level WordPress knowledge.
•Familiarity with XML and CSV file formats, phpMyAdmin, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels
•Experience with WooCommerce
•Attends WordCamps, meetups, or other industry conferences
•Experience working remotely as part of a distributed team
•Perfect English

Writing Samples:

Send the following sample support replies to louis@soflyy.com.

1. A customer is importing t-shirts from two XML files. One has sizing information stored as S, M, L, XL, the other has sizing information stored as Small, Medium, Large, Extra Large. The customer wants to “translate” S, M, L, and XL to Small, Medium, Large, and Extra Large. Write back explaining to the customer how to do this.
Hint: http://www.wpallimport.com/documentation/custom-fields/mapping/ (mapping also can apply to taxonomies)

2. A customer has e-mailed the support desk stating he has a CSV file with two columns – sale_price and regular_price. The customer wants to only import products where the sale price is discounted more than 30% from the regular price. Write back explaining how to do this.

Hints:

3. A customer has lots of data on his products in an Excel spreadsheet, and wants to know if WP All Import can import the data. The answer is yes. Write back to the customer, but don’t just say “yes” – convince the customer to buy our product.

4. A customer wants a refund, but is outside of our 30 day money back guarantee.

5. (not a writing sample) Prove you can use WP All Import. Create a debug installation of WP All Import at http://www.wpallimport.com/debug and then import the following file as WooCommerce variable products. Include the login details for the /debug site in your e-mail.


(The images may not work. Don’t worry about that.)


What are your chances of getting this job?

If you do a good job with the writing samples, your chances are extremely high.
The last time we posted a job like this most of the replies did not use proper spelling and grammar or were otherwise poorly written. Also, most people got question 2 wrong. I think maybe 3 or 4 applicants actually got question 2 correct. 

So your chances are very high as long as you keep your replies short, simple, and friendly, and you get the sample questions right.

To apply: Please e-mail louis@soflyy.com with the writing samples requested above.

Location:

2015-04-09 Flexible Remote

Codeable

Customer Support


Codeable


copywriting

full time

copywriting

full time

2yr

Apply

We are looking for someone to join our Customer Support team full-time (US timezones preferred).

You’ll be working alongside our CEO, Per, who likes to make our customers happy in person, whenever he can. If you are wondering why our CEO is doing Customer Service -- customer support is the most important aspect to our business. We have been very successful in building up a reputation for ourselves by providing exceptional customer service. 98.9% of our customers rate their experience with us with 5 out of 5 stars.

You’ll provide “it was so good, they couldn’t stop talking about it” customer service via email and Intercom Live Chat to our Customers on Codeable. Once you get the hang of it, you’ll also be responsible for updating our customer service bible, where we collect the most common requests and answers.

You’ll be expected to handle 30 - 40 tickets per day once you’re fully up to speed. We’d rather you take the time to write a clear, concise and friendly answer than have you rush it. That being said, if it is a more difficult ticket (e.g. a complaint or a dispute), we expect you to be proactive in promptly letting the customer know that we’ve received their message and will reply as soon as possible.

We’re looking for someone who loves to help others, someone who can keep smiling even when dealing with tough customers, and someone who has a passion for WordPress and our company.

You should enjoy the process of making an anxious customer a happy customer.

Last but not least, you also need to be a great writer. We always strive to reply to our customers within 10 minutes with a clear and friendly answer.

Codeable is the #1 outsourcing service for WordPress. We serve a variety of customers, from bloggers to small businesses up to big media agencies with their development needs. Our team currently consists of 5 core members and 150 developers throughout the world. We are a distributed company and work remotely.

How to apply

Please submit a cover letter explaining:

  1. Why you want to work in customer support.
  2. What you find interesting about Codeable.
  3. A description of a great customer service experience you had recently, and what made it great.

    Please also submit 3 writing samples:

  4. Explain in 3 sentences what we do.
  5. A customer has received no estimates on her project. Let the customer know why this might be the case (https://codeable.io/help/hiring/) and that you will promote her project to some of our most active developers.
  6. A customer claims that his project was not completed. You have checked the scope of the project and spoken to the developer and found out that what the customer is requesting is not part of the scope of the original project. Respond and suggest to open a sub-project with the additional work.

    Also, please include a link to your LinkedIn profile or your CV in pdf format.
2015-04-09 Flexible Remote

Codeable

Join Our Customer Support Team


Codeable


support

non tech

support

non tech

Copenhagen, Denmark 2yr

Apply

We are looking for someone to join our Customer Support team full-time (US timezones preferred).

Location:

2015-04-01 Flexible Remote

Runscope

Customer Support Engineer


Runscope


devops

finance

api

mobile

devops

finance

api

mobile

2yr

Apply

As a Customer Support Engineer, you'll be a member of our customer care team, making sure our customers get fast and accurate answers to their technical questions via email, live chat, forums, and more.

At Runscope, feedback obtained through customer support plays a crucial role in helping us prioritize new features and products. Working directly with our designers and engineers, you'll help transform customer feedback into a better product.

You'll be working with developers every day: diving into their code, writing sample scripts, troubleshooting wacky APIs, and doing whatever it takes to help them be successful. When they're successful, we're successful.

Key Responsibilities

  • Work directly with developers to help them solve their API problems as quickly as possible
  • Establish patterns and practices for scaling the support team, automating where possible
  • Improve the efficiency and effectiveness of customer support across all channels (including email, chat, and online forums)
  • Identifying and track key metrics to establish the effectiveness of the support team and the happiness of our customers

    Requirements

  • Excellent written and oral communication skills
  • Ability to articulate complex technical concepts clearly and succinctly
  • Previous experience working in a technical customer support role, preferably for developer tools
  • A solid understanding of HTTP and web service APIs
  • Some software development experience
  • The ability to read and understand code in a variety of languages and frameworks

    Bonus Points For:

  • Demonstrable experience publicly answering technical questions (Stack Overflow, GitHub issues, forums, etc.)
  • Experience working as a Sales or Customer Success Engineer
  • Experience working in a service role outside of technology
  • Experience working with Runscope or Ghost Inspector
  • Familiarity with DevOps, microservices, service-oriented architecture, infrastructure monitoring or automated testing practices.

    BENEFITS

  • Be a part of an experienced team (https://www.runscope.com/about) who have worked on some of the most popular web sites and developer tools.
  • Competitive salary and meaningful equity.
  • Medical, dental and vision insurance.
  • 401k
  • Flexible working schedule and real work/life balance (https://www.runscope.com/work_at_runscope).
  • Frequently catered lunches.
  • Unlimited vacation and personal time. (No, really...we take time off very seriously. No burnout allowed.)
  • Casual work environment.
  • Spec your own equipment — tell us what you need and it will be ready to go when you walk in on your first day.
  • Spacious office space steps from the Montgomery St. BART station.
  • Commuter benefits.
  • Relocation assistance.
  • We laugh, a lot.

    About Runscope

    Runscope is building tools for developers working on API-driven mobile and web applications. We have a clear vision for the future of service-powered companies and the tools that will be required to build the next generation of applications. We're an experienced team backed by top-tier investors looking for people who share our passion for building great tools and want to help shape not just our products, but the company as well.
2015-03-26 Flexible Remote

Solo Pine

WordPress Customer Support Position


Solo Pine


wordpress

support

non tech

wordpress

support

non tech

Seattle 2yr

Apply

Solo Pine is searching for an experienced, friendly, and hardworking individual to join our team as a customer support representative. 

Location:

2015-03-24 Flexible Remote

SendOwl

Customer Support


SendOwl


css

html

excel

social media

css

html

excel

social media

2yr

Apply

SendOwl (ecommerce software for selling digital products) is looking to take on a technically-minded customer support person. You'll be as confident with HTML and CSS as you are with crafting friendly emails and working out what a customer actually wants to know.

The elevator pitch

This is a great opportunity for someone who wants to do what they love (customer support with a bit of tech thrown in) without being distracted by commuting, long hours and office politics.

We mainly work remotely, we get the job done but largely work when we want to, and we won't get snarky if your kid is sick or you need a day off to argue with estate agents or builders (it happens to the best of us).

A bit about how we operate

Being bootstrapped has kept us very efficient. Over the last four years, we've focused on a) providing a great product b) listening very closely to our customer needs and providing excellent customer support.

Having purposely chosen to not go down the VC route we don't have (or would want) several million pounds to throw at vanity offices, untested ideas and unnecessary positions. Everything we do is tracked back to KPIs that matter to us and our customers.

For some people this is a really scary way to run a company as there's nowhere to hide. For us, we love the freedom, agility and creativity that this brings.

A bit about the job

  • We've now got to the point where we're looking to take on a customer support person so we can speed up the rate at which we innovate.
  • Key responsibilities of this role are:
  • Answering pre-sale questions from potential customers
  • Replying to support emails from existing customers
  • Answering questions via social media
  • Escalating unsolvable problems to 3rd line support
  • Jumping on the occasional phone call with high profile clients
  • Spotting common areas of confusion for our customers and identifying how we can introduce changes to reduce these
  • Tracking and prioritising customer requests for new features
  • Identifying areas of functionality that are not fully documented and creating help articles to cover these. Bonus points for any video skills.

    As this role is the first dedicated support person we've hired you'll also be responsible for helping to shape how this part of the company is run.

    We'd like you to keep up with the latest customer support blogs (Help Scout, GrooveHQ, and of course Support Ops, + any of your favourites) and feedback ideas from these to help improve how we do customer support.

    A bit about you

    One of our sellers said this about us:

    "You know who gives amazing customer service? @SendOwlHQ I wish they could run my entire life, their customer service is so good." Magda Pecsenye

    Basically, we need you to inspire these kind of comments!

    It would also help if:

  • You can get on with work yourself (we don't do typical management – you'll need to be comfortable with making decisions and taking responsibility for what you do)
  • You have lots of ideas about how to do customer support (or anything to do with running a business) even better
  • You're comfortable with your HTML and CSS skills (we'll give you a little test; nothing too painful)
  • You like being part of a small, independent and fast-moving team

    Don't worry if you're not coming from a customer support background. Ability and enthusiasm are more important.
2015-03-23 Flexible Remote

SendOwl

SendOwl Customer Support Position


SendOwl


support

non tech

support

non tech

London, UK 2yr

Apply

SendOwl (ecommerce software for selling digital products) is looking to take on a technically-minded customer support person. You'll be as confident with HTML and CSS as you are with crafting friendly emails and working out what a customer actually wants to know. 

Location:

2015-03-23 Flexible Remote

Red Guava

Customer Support


Red Guava


medical

social media

full time

medical

social media

full time

2yr

Apply

We are looking for an amazing Customer Support person to join our team at Red Guava. We don't care much about experience and credentials; we care more about personality and passion. A sense of humour helps a lot too.

This role requires you to work approximately 8am - 2pm, Monday - Friday GMT. It would be ideal if you're in the United Kingdom, but it's not required.

WHO WE ARE

We are a small, bootstrapped and profitable software company based in Melbourne, Australia called Red Guava. We love building software and working with talented people.

We build a product called Cliniko. Cliniko makes life easy for Allied Health professionals by handling appointment scheduling, storing treatment notes and a bunch of other things too. It is already used by more than 10,000 healthcare practitioners in over 50 countries.

HOW WE WORK

We work smarter, not harder. We think work/life balance is important and we work a 30 hour week as standard (you still get a full-time pay; it’s a full-time position).

Some of us work in our office in Melbourne, but not all (we have team members in the UK, USA, Canada, Poland and Brazil). We would rather hire the best person available, not just the best person within a 10km radius.

THE JOB

You’ll spend your time helping our fantastic customers. You'll be helping people that are looking to try out our software too.

Customer Support is a huge focus for us, so you'll be completely empowered to do right by our customers, and that's exactly what we'll expect from you.

If successful, things you'd be doing include:

  • Responding to email enquiries & support requests
  • Answering phones
  • Live chatting via our website to customers and potential customers
  • Answering questions via social media channels
  • Engaging our community on the forums
  • Creating help guides

    This can all be summed up as "Giving our customers a fantastic experience every time they interact with us".

    You also won't be boxed in to just these things. If there's something you can do that's useful, we'll welcome any contribution you make in any area.

    YOU

    Let’s be clear, you need to be seriously amazing. We are a small team (16 right now) and we want to keep it that way. We will offer you the best job you have ever had with plenty of perks, but we expect you to be super-talented.

    You also need to be able to work autonomously (we don’t do typical management, we expect you to see what needs to be done and just do it).

    Key skills/attributes you'll need to be successful are:

  • Friendly personality
  • Sense of humour
  • Great communication skills (written and verbal)
  • Desire to help people
2015-03-10 Flexible Remote

Dooing

Customer Support Specialist


Dooing


support

non tech

support

non tech

Las Vegas 2yr

Apply

Salary USD 60,000 — USD 80,000
Equity 0.0% — 0.0%

Salary: 60000 - 80000

Equity: 60000 - 80000

Location: 60000 - 80000

2015-03-06 Flexible Remote

IGM Financial

Customer Support


IGM Financial


finance

support

non tech

finance

support

non tech

Canada 2yr

Apply

Job Purpose: 

Serves customers by providing product and service information; resolving product and service problems.

Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Be able to work on a computer

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Selling. 

WE ARE SEEKING EXPERIENCED, QUALIFIED AND PROFESSIONAL INDIVIDUALS FOR THIS POSITION.  IF YOU KNOW EMR SOFTWARE THAT WILL BE A PLUS.

To apply: Interested candidates email your resumes to for review and consideration, IGM Financialinfo@igmofficialemail.com

Location:

2015-02-25 Flexible Remote

WooRank

Customer Support


WooRank


edu

ops

exec

marketing

edu

ops

exec

marketing

2yr

Apply

Are you friendly and patient?
Well versed in Digital Marketing?
Looking for a remote working opportunity with flexible, full-time hours?

Well then, we just might be a great fit. We’re WooRank, a tech company based in Brussels, Belgium and we’re looking to add a new North American-based member to our multinational Customer Support & Success team. This position is intended to begin at the end of May.

As a member of the team, you’ll be working within a group of six on making our customers’ online success as smooth as possible. We work everyday on the front lines; talking with customers, providing support, gathering feedback for product improvements and instilling a sense of the WooRank community. We do this by nurturing client relationships, offering technical and sales support (proactive & reactive), managing surveys, email marketing, in-app messaging, social media and general company communication - in six languages.

Your job will focus on support and sales initiatives, primarily in the North and South American markets, with some copyediting/writing responsibilities in both English and Spanish.

Responsibilities:

  • Answer emails and messages from clients regarding sign up and use of WooRank in English and Spanish.
  • Serve as the first-point-of-contact for North & South American enterprise sales calls.
  • Respond tactfully to messages on social media.
  • Add to our team’s customer support documentation whenever necessary to keep everyone on the same page and working efficiently.
  • Track feedback from clients to influence future product updates.
  • Work confidently on your own projects while acting as a team player at all times.
  • Copyedit English text and translate text from English into Spanish (when necessary).
  • Provide insight and ideas for team processes, product improvements, and sales initiatives when appropriate.

    Skills you have:

  • Typing savvy: quick, accurate and practically grew up on chat (or maybe you really did).
  • Email communication...it’s second nature to you.
  • Comfortable explaining situations over the phone.
  • Social media strategy and tact.
  • The internet is your playground - if you’re not already using a tool or an app for something, you can always find what you need.
  • Gmail and Google apps are a part of your normal routine.
  • Collaboration; you both love to work in teams and are reliable when completing tasks on your own.
  • Can keep focus while working remotely and act with integrity in your job.
  • Patience; you are always willing to put yourself in someone else’s shoes.
  • Organized and good at managing your time efficiently.

    Extras - it would be cool if you:

  • Could find your way around code.
  • Had previous experience in communications/customer support.
  • Were already digital marketing/SEO/SEM savvy.
  • Had video and/or image editing experience.
  • Were already familiar with startup culture.

    Education & Languages:

  • We’ll consider most University degrees. Majors in areas such as Communication, Spanish and Digital Marketing are especially encouraged to apply. Equivalent work experience is also welcome.
  • An English mother tongue and fluency in Spanish are essential.
  • Recent/upcoming graduates welcome to apply!

    Ready to apply? Please read this entire section first!

  • Application: Please apply through the form provided and include your LinkedIn profile. If you don’t already have a profile, this would be a great time to make one!
  • Offer: We offer a 6-month contract position with a hiring range of $35k - $45k annually, depending on experience. As long as everything goes well, we’d be delighted to renew your contract on a yearly basis.
  • Benefits: MacBook Air, colleagues with cool accents, required 20 vacation days per year + U.S. public holidays, a paid co-working space if you prefer to work around other people, and a yearly all-expense-paid training trip in Europe with the team from headquarters. (Please note that applicants for this position will need to be prepared to travel to Belgium in late May or June of 2015 for a period of two weeks. The cost of a passport application will not be covered.)
  • Note: Due to the international contract nature of this position, we DON’T offer health insurance. We DO hope that the other benefits will make space in your budget to purchase insurance through the marketplace. We DO value taking time off when you have a family emergency or you’re sick that doesn’t come out of your holidays (please provide a doctor’s note for more than 2 sick days in a row).
  • Process: After screening applications, we’ll do a first round of interviews via video chat to ask initial questions and test your spoken Spanish. Applicants who move on to the second stage will be invited for in-person interviews in May with our Customer Success team manager in one of three US cities: Phoenix, AZ - May 2nd | (Greater) Los Angeles, CA - May 11th | San Francisco, CA - May 14th. *Dates subject to change +/- a couple of days, exact locations TBA.
2014-08-17 Flexible Remote

Luly.com

DIRECTOR OF CUSTOMER SUPPORT


Luly.com


exec

support

exec

support

New York City 3yr

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Salary USD 60,000 — USD 90,000
Equity 0.0% — 1.0%

DIRECTOR OF CUSTOMER SUPPORT
The Director of Customer Support will have responsibility over our Product Support and Trust and Safety teams, both critical parts to the success of luly.com. This is a multi-faceted role, managing both the day to day operations of the Support team and workload, while also focusing on the continual growth and improvement within the team. As Director of Customer Support you will have the ability to positively impact the product strategy and direction from a supportability and functionality perspective.

Ensure the highest possible level of top quality Customer Service and communication to our customers
Work with the Support Team to develop individual training plans to provide them with the skills required to maximize employee utilization and to deliver superior customer support
Create, implement, standardize and enhance processes within the team
Work collaboratively
Develop and deliver regular performance feedback and coaching to achieve optimal execution for each member of the support team
Handle difficult or escalated customer issues with diplomacy and tact insuring issues are resolved and effectively communicated in a timely and professional manner

Proactively identify ways to improve the customer experience that ensures high customer satisfaction and retention rates
Utilize existing or establish additional metrics to insure the support organization is running at optimal levels at all times

Ability to work well with people and communicate effectively both internally and with customers
Strong mentoring/coaching skills related to developing employees to work witcustomers
Cultivate a winning culture measured by high retention and employee satisfaction, resulting in superior performance
Analytical reasoning skills – uses metric and KPI methodology to constantly review and enhance team performance and efficiency
Good at problem solving and a logical thinker.
Ability to quickly learn software
Strong work ethic and entrepreneurial approach

Salary: 60000 - 90000

Equity: 60000 - 90000

Location: 60000 - 90000

by Nomad List

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