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JivoChat


verified
Latam and US TIME Zones
 
💰 $10k - $20k

tech support

 

non tech


JivoChat is hiring a Remote Customer Support Specialist

JivoChat is a fast-growing global start-up. We are 100% committed to developing the best communication solutions for online business owners to increase their sales and customer retention. Founded in 2012, JivoChat is now one of the biggest names in the segment with almost 200 000 active users around the globe!\n\nWe are looking for a Customer Support Specialist to work with our customers from North America.\n\nResponsibilities:\n\n* Provide customer support via chat, email and phone\n* Help customers solve their problems with the setup, implementation and operation of our products\n* Interact with colleagues, come up with ideas on how to improve our current workflow\n* Create knowledge base articles, instructions and supporting documents for our clients\n\nWho you are:\n\n* You love people\n* You are naturally patient, client-oriented and helpful\n* You are fluent in written and spoken English (upper-intermediate or above)\n* You know the basics of HTML, CSS and JavaScript\n* You have the general understanding of how network protocols, IP telephony and websites work\n* You can find common application errors using browser console\n* You are available to work from 8 am till 5 pm, Monday - Friday (GMT-3)\n\nIf you lack some of the mentioned technical skills, but you are a fast learner with great communication skills and passionate about technology, please feel free to apply anyway.\n\nWhy you’ll love working with us:\n\n* Highly collaborative, 100% remote team\n* Teammates from all over the world\n* Annual retreat when we all get together and have fun \n\n#Salary and compensation\n$10,000 — $20,000/year\n\n\n#Location\nLatam and US TIME Zones


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Outschool

 This job is getting a pretty high amount of applications right now (14% of viewers clicked Apply)

non tech


Outschool is hiring a Remote Customer Support Representative

The Company\n\nOutschool's mission is to inspire kids to love learning. We believe the best way to do that is by linking learning to kids’ interests, connecting them with others who share those interests, and giving them the autonomy to pick their own path. We provide small group classes that meet over live video chat where learners are connected with teachers and classmates who share their interests. These classes are offered through our marketplace and conducted on our remote learning platform.\n\nOur business is growing explosively: 900,000+ learners have taken more than over 7M class hours. We've more than quadrupled our team since the beginning of 2020 from 25 to 118 to keep up with growth. We’ve raised $130M since founding with most of that still in the bank. We’ve also been named Fast Company’s most innovative edtech company in the world and in the top ten best startups for women from Elpha.\n\nWe're committed to access and impact so we founded outschool.org to offer financial assistance to families in need. In addition, Outschool has created an Educator Endowment Fund in appreciation for these teachers who are so central to our mission of inspiring kids to love learning.\n\nOur product and expertise have become central to many families, educators and organizations and will continue to provide kids with unique opportunities to explore their interests in 2021 and beyond.\n\nThe Role\n\nAs part of the Customer Support Escalations team, you will help ensure we provide a great experience for every parent, teacher, and learner in the Outschool community.  You will become an expert in Outschool’s inner workings so that you can help advise and resolve problems for both teachers and parents. We are looking for someone who has the critical thinking and problem-solving skills to handle our more complex, ambiguous tickets and will use these skills to provide consistent top-level service. Based on your communication with Outschool’s users, you will envision and advocate for ways to improve our service. As a member of our team, you will play a critical role in providing a world-class educational experience for our community.\n\nOutschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience. \n\nOutschool is committed to providing reasonable accommodations to disabled veterans and applicants with physical and mental disabilities. If you need assistance due to a disability, you may contact us at [email protected]\n\nMust be a citizen or legal resident of the U.S. or Canada and reside in U.S. or Canada.


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GitBook

 This job is getting a pretty high amount of applications right now (15% of viewers clicked Apply)

exec

 

marketing

 

dev


GitBook is hiring a Remote Customer Success Manager

🤔 Why are we opening this position?\n\nGitBook - https://www.gitbook.com/ - is a modern documentation platform. Our ambition is to empower teams through a new document standard, suited for modern work and collaboration. GitBook is now used by over 1M users and thousands of teams such as Adobe, Netflix, Decathlon, or Google and backed by top partners such as P9 Capital, Notion Capital and Fly VC.\n‌\nWe're currently working on a next product step to redefine "core team work" and with this in mind we're looking for a Customer Success Manager based in North America (East Coast) to drive adoption and user engagement and account growth.\n\n🙌 What will you be doing ?\n\nYou'll join our customer experience organisation alongside Adrien (Head of Customer Experience), Mark and Alex (Account Executives), and you'll work closely with Natasza (Customer Success Manager). \n‌\nYour role as a Customer Success Manager will be to create strong and long lasting relationships with our users to perfectly understand their business objectives, their operational constraints and guide them in the short, medium and long term to maximise the value created for them through their use of GitBook.\n\n✨ What's next ?\n\nFirst, we will take the time to review your application and we will get back to you within a week, regardless of our decision.\n\nHere's what our process will look like: \n1. Discover call (30min) with Morgane, our Talent Manager to ensure there is a correlation between GitBook's expectations, the role and your own expectations.\n2. Technical interview (45min) with Adrien (Head of Customer Experience) and Natasza (Customer Success Manager) to get a better sense of your expertise for the role and understand how you could contribute to GitBook's success.\n3. Workshop (60min) around a mock demo involving Adrien, Natasza and a cross-team member.\n4. The last discussion will be around cultural alignment. You will have the opportunity to meet with Samy (co-founder) to learn more about GitBook history, ambition and culture. \n\nLearn more\n\n👥 Every single team member is a value addition to our culture, so it's important for us to state our values - https://jobs.gitbook.com/our-values\n‌\n👍👍 While joining GitBook, you will also appreciate our Perks & Benefits - https://jobs.gitbook.com/perks-and-benefits.\n


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Viget

 This job is getting a pretty high amount of applications right now (11% of viewers clicked Apply)

exec

 

marketing

 

dev


Viget is hiring a Remote JavaScript Developer

Viget is a digital agency / software development shop headquartered just outside of Washington, DC, (in Falls Church, VA) with additional offices in Durham, NC, Boulder, CO, and Chattanooga, TN. We've been at it since 1999 and have earned a solid reputation as a rare firm that does both great design and development work when building digital products and marketing platforms.\n\nWe solve interesting problems with code. Ruby and React mostly, but also Python, Elixir, and more.  Our JavaScript developers don’t work in isolation -- they work alongside industry-leading product and project managers, interface and product designers, and front-end and back-end developers to create compelling products and platforms.  At this time, we're hoping to hire a mid-level developer with a few years experience building client-side web applications in a professional setting. \n\nOur teams also collaborate directly with clients that offer great variety -- from major brands like ESPN and Dick’s Sporting Goods to world-changing nonprofits like WWF and WCS to emerging startups and tech leaders like Google.  Viget == variety.\n\nTo get a feel for how we think and what we're learning about, read our tech articles, check out code.viget.com, or jump straight to our projects on Github.\n\nAbout Viget:\n\nViget is an award-winning, full-service digital agency on a mission to build a better digital world. Our team of ambitious, creative, hard-working people are committed to collaborating on challenging, innovative, and meaningful work for inspiring clients like ESPN, AdCouncil, and the World Wildlife Fund. We’re a rare software shop known for prioritizing clean code as much as good design. If you join, you can expect project variety, professional growth, influence on our future (and yours), and teammates who care. More than half our team has been here for 5 years or more — well more than the industry average — which we think is a pretty good success metric. In addition to our collaborative culture, we offer employees competitive compensation and benefits. \n\nHow to Apply:\n\nIntroduce yourself using the form below. Our recruiters, Erica and Margaret, will respond typically within a day or two.  \n\nPlease attach your resume and submit a cover letter discussing why you want to work at Viget, and how your previous experience relates to the position described. Examples of your previous work are also much appreciated. \n\nBefore you get in touch, feel free to learn more about Erica and Margaret on Viget's People Team. You can also get to know us better on Twitter, Flickr, Vimeo, Instagram, Facebook, and by exploring pointlesscorp.com.\n\nWe maintain a drug-free workplace. We are unable to offer work visa sponsorship at this time.\n\nWe are proud to be an Equal Opportunity Employer and we’re committed to creating an inclusive workplace. In order to meet the diverse needs of our clients and make the digital world better for everyone, we seek to expand the diversity of our team. We encourage people from underrepresented groups to apply. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require accommodations or assistance during the application process, please email [email protected]\n\nExperience level: Mid-senior\n\n


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Sketch


exec

 

marketing


Sketch is hiring a Remote Digital Designer

Over a million designers use Sketch to transform their ideas into incredible products. Would you like to join us and help take this leading design tool to the next level? We're looking to expand our marketing team with a full-time Digital Designer.\n\nWhat you'll do\nYou'll be joining our digital marketing team where you'll get the opportunity to grow and shape a number of digital marketing experiences — from improving and expanding on our existing website, to new platforms that showcase the power of Sketch.\n\nYou’ll be both a thinker and a doer, full of great ideas about how we can create great digital experiences for our customers and the wider community. You’ll guide and work on design projects through their entire lifecycle — from ideation, discovery and planning, through to execution and delivery. Working with others, both inside and outside of the marketing team is a must — so collaboration will be something that comes naturally to you.\n\nNo two days are the same at Sketch, which means on a typical day you could be doing any of the following:\n- Taking ownership of design briefs from ideation through to completion — working on everything from wires and journeys, to designs, prototypes and final assets.\n- Mapping customer journeys through our website with the help of analytics, then making recommendations for improvement to our site and information architecture.\n- Developing concepts for new experiences and functionality on our website.\n- Working closely with our web team to reach the right outcomes and consensus on new and existing projects.\n- Sharing your work in a weekly design review session with the wider product design teams.\n- Working with the content team on new content initiatives.\n- Assisting other parts of the marketing team with their design needs where necessary — from assets for social media, to content that helps educate our customers.\n\nWhat we're looking for\nWe're looking for an experienced and talented digital designer who wants to work as part of a fast-paced, dynamic marketing team with big ambitions for the future of our work. Ideally, you'll display these core qualities:\n- You’re proactive and capable of thinking strategically about web properties at a holistic level, considering how each constituent part relates to and complements one another, as well as how the role the web experience plays in the broader customer experience beyond the website — for the product, customer support, social media, and communities.\n- You have a solid understanding of the principles, capabilities, and constraints of the web. You don’t need to know how to code, but you must be familiar with web as a design medium, and able to reflect this in the design concepts and solutions you create.\n- You understand that what you see in a browser is but one representation of a website. You understand the importance of how websites are displayed in platforms such as social media and search engines, and care about good metadata and URL design.\n- You respect and have interest in the role that writing and content plays in web experiences, and an understanding that design and content have a tight and co-dependent relationship.\n- You champion the importance of information architecture and how it can help lead to a frictionless customer experience. In addition, you'll know how to design for desktop, tablet and mobile.\n\nEven if you're not able to tick all of these boxes, we would still love to hear from you.


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Framework

 This job is getting a pretty high amount of applications right now (12% of viewers clicked Apply)

exec

 

marketing


Framework is hiring a Remote Growth Manager

About Framework\nAt Framework, we believe the time has come for consumer electronics products that are designed to last. Founded in San Francisco in 2019, our mission is to empower you with great products you can easily customize, upgrade, and repair, increasing longevity and reducing e-waste in the process.\n\nOur first product is the Framework Laptop, a thin, lightweight, high-performance 13.5” notebook that can be upgraded, customized, and repaired in ways that no other notebook can. To support this, we're also standing up a marketplace to enable an ecosystem of new, used, and refurbished products and modules.\n\nWe come from successful consumer electronics startups including the founding team of Oculus and e-commerce companies, and we’re funded to fulfill our mission. We care deeply about building a diverse and inclusive team, and we hope you do too!\n\nThe Position\nWe’re looking for a Growth Manager to be a foundational member of Framework’s growing team as we bring a bold new promise to market in an exciting and competitive consumer electronics category.  This role is responsible for developing and executing on the customer-facing growth, e-commerce optimization, and performance marketing strategy and plans required to support our goals and the launch of our unique new products.  We’re building ethical consumer electronics products, with a focus on sustainability, privacy, transparency, and user ownership over their devices.  This means we have uniquely savvy and skeptical audiences who chafe at traditional growth techniques.  We’re looking for someone who is excited to explore and experiment with creative, customer-friendly tactics.  As an early member of our marketing team, this role has the potential for enormous impact.\n\n


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The Hustle

 This job is getting a pretty high amount of applications right now (11% of viewers clicked Apply)

exec

 

marketing


The Hustle is hiring a Remote Product Marketing Manager Trends

The Company\n\nThe Hustle is a fast-growing digital media company that provides smart business insights and analysis to an entrepreneurial-minded audience. We have over 1.5 million subscribers to our newsletter, The Daily, and over 10,000 members in our entrepreneurial and start-up community, Trends. \n \nWe're changing how media companies build brand loyalty. We’re growing at a crazy fast pace. And as one of our early hires, you will help us chart the course.\n\n\nThe Role\n\nThe product marketing manager is responsible for executing engagement and retention campaigns targeting a growing community of 12,000+ smart, passionate, entrepreneurs and founders. The role will have oversight over two acquisition marketers and a copywriter, so you should be familiar with direct response marketing, different paid and non-paid channels and ROI management. You’ll also oversee a community manager and should be adept at corralling and managing a growing group of members. \n\nThis person will dig through data, manage reporting and analytics, and should feel comfortable mapping customer journeys, digging through segmentation, and ideating different ways to find new customers and further engaged existing customers. You’ll be responsible for feature development and overseeing a holistic strategy that will accelerate growth and increase retention rates. A successful candidate is a seasoned marketer with a deep customer lifecycle marketing experience and a passion for business and entrepreneurship. \n\nWhat we need from you\n\nIf you’re the type of person that wants to leave their mark at The Hustle, please submit your resume and a cover letter. The cover letter should outline your experience doing the tasks listed above, and most importantly, tell us why you want to work here, with us! \n \nWe encourage applications from candidates who have succeeded in a startup environment and we welcome candidates from non-traditional backgrounds. We're also open to candidates with different levels of experience. For us, having a person with the right mindset and temperament is most important.\n \nWe are committed to diversity and strongly encourage people from underrepresented communities to apply, including women, people of color, LGBTQ people, and individuals with disabilities.\n\n\n\n


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Loom

 This job is getting a pretty high amount of applications right now (15% of viewers clicked Apply)

exec

 

Loom is hiring a Remote Strategic Customer Success Manager

About Loom\nLoom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 10M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.\n\nFounded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.\n\nThe Role\nLoom's Customer Success team partners with our largest customers to facilitate more effective and expressive communication for their employees. Our Customer Success Managers are accountable for revenue retention, growth, and customer happiness across their book of business. Our approach centers around building trust-based relationships to drive effective hybrid work behavior and valuable outcomes for our customers. We're looking for ambitious and thoughtful customer advocates, who are eager to build meaningful relationships with our customers and help us build the foundations of what it means to do Customer Success at Loom.\n\n\nHow We Work\nFreedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. when reopens in Fall 2021. We are able to hire across the United States and Canada* and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.\n\nEngaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.\n\nWork-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is natural part of the workday.\n\nSocial Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Post-COVID, we want Loommates to meet in person at least twice a year purely for fun. We're also experimenting in local offices as social spaces, starting with San Francisco in Fall 2021.\n\nPerks at Loom\nCompetitive compensation and equity package\n99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)\nFlexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)\nHealthcare reimbursement (for International employees)\nLife, AD&D, Short and Long Term Disability Insurance\n401(k) with 4% company matching\nProfessional development reimbursement\nMental health and wellness reimbursement\nGym reimbursement\nUnlimited PTO\nPaid parental leave\nRemote work opportunities\nHome office & technology reimbursement\n\nLoom = Equal Opportunity Employer\nWe are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.\n\nWe value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.


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This month's Remote 🎧 Customer Support Jobs

Omni Interactions

 This job is getting a pretty high amount of applications right now (16% of viewers clicked Apply)


🇺🇸 US-only
 
💰 $20k - $30k

virtual

 

at home

 

technical

 

support


Omni Interactions is hiring a Remote Work From Home Customer Support

Set your own hours, work from home, make $14-16/hour & try something new - our top paying projects pay $17/hour!\n\n \n\nAs a 1099 gig worker, you run your own business, write your own schedule (set your own hours!), and make as much or little as you want! Take control of your work by working from home on the Omni platform. Leave the 9 to 5 & join the gig economy!\n\n \n\nAs a gig worker with Omni, you are self-employed. You may have heard about other gig companies, but we're different. How? It’s simple: We pay for available time! No more wasting time hoping you get a call, or not being paid for anything other than talk time. Working on the Omni platform, you will ACTUALLY make $14-16/hour GUARANTEED!\n\nGBA Responsibilities\nWhat work will you be performing?\n\nYou'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.\n\n \n\nYou will interact with customers through phone and/or chat/email, helping them with anything they need!\n\n \n\nWhat You’ll Do\n\nWork from home, or any quiet place with a closed door\nChoosing when & how often you want to work\nRespond to chats, emails, and calls from customers\nQuickly help customers with good solutions\nSolve problems in a creative way\nDocument details of calls & customer interactions in the appropriate systems\nType and talk at the same time\nNavigate multiple systems, programs, and screens at the same time\n \n\nWho You Are\n\nGreat communication skills (verbal and written)\nCan type 25 WPM or more with 90% accuracy\nSolid computer skills, including typing and navigation\nComfortable empathizing and remaining patient with difficult callers \nRequirements\nEarning Potential\n\nProjects will have varying earning potential, but all projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies - we pay you for available time!) You can also receive performance-based pay & other incentives. Current projects are paying anywhere from $14-16/hour.\n\n\nAs a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.\n \n\nScheduling & Hours\n\nGBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1 hour blocks. You get to choose how when & how often you provide services. The more hours you work, the higher your earning potential!\n\nApply Now\nEmail this opportunity to a friend\nShare on your newsfeed\nConnect With Us! \n\n#Salary and compensation\n$20,000 — $30,000/year\n\n\n#Location\n🇺🇸 US-only


See more jobs at Omni Interactions

# How do you apply?\n\n Please apply at this link [https://careers-omniinteractions.icims.com/jobs/search?hashed=-625977263](https://)
Apply for this job

LevelUp is hiring a Remote Head of Customer Support

********LevelUp provides high quality, outsourced customer support for WordPress plugin & theme creators. \n\nWe currently have a team of 40 WordPress Technical Support Engineers and expect to double in size over the next 2 years. \n\nWe’re now looking for a Head of Customer Support to manage the day to day operations of our existing support team, which is going to help us unlock the next phase of growth for the business.\n\nThis is a senior leadership position within the company, working directly with the company CEO; this person will have significant input in terms of how we shape our organisation over the next few years. \n\n**Key responsibilities include:**\n\n* Management oversight of 40 to 50 Technical Support Engineers, working with Team Leads to ensure the team are performing well and that morale & engagement is high.\n\n* Ensure that we have a process in place for regular 1:1s & performance reviews with a focus on making sure team members feel listened to, that their performance is on track and that they are given the opportunity to advance within the company in line with their professional development goals.\n\n* Monitor team KPIs (number of tickets handled per day, response times, customer satisfaction scores, attendance & schedule) via daily, weekly & monthly reports and make sure these are in line with the goals of our clients & the company.\n\n* Build on our existing quality assurance process so that team members’ support interactions are reviewed on a regular basis, with a focus on identifying areas for improvement & recognition of great work. \n\n* Manage continuous training & development so that team members that need or want to sharpen their skills in a given area have a clear path for growth within the company (e.g. technical WordPress training, written communication, team leadership, etc.)\n\n* Work with the CEO to improve our existing training & onboarding process for new hires.\n\n**The ideal candidate should have:**\n\n* Native-level written & spoken English. This is crucial for being able to assess the quality of any individual’s support work.\n\n* Experience with WordPress, either as a developer, technical support / support manager, or website administrator. The level of support that we provide can get quite technical - troubleshooting live customer websites, using dev tools & error logs to debug issues, offering custom hooks, custom CSS, etc. - and although a technical WordPress background is not essential for the management of the team, it would certainly be beneficial. \n\n* Excellent soft skills; being able to communicate with team members in a constructive way that is mindful of their well-being. Even difficult conversations relating to performance issues should be approached with the utmost respect for the individual.\n\n* Meticulous attention to detail; being able to delve into any support interaction that may have been escalated to see where we might have gone wrong and how it could have been improved.\n\n* A passion for helping others develop new skills. We have a strong focus on the professional development of our team members; we want to give individuals every opportunity to learn and improve skills.\n\n**Bonus points:**\n\n* Previous experience as head of a large technical support team in a WordPress environment.\n\n* Involved in the WordPress community (attends meetups, contributes to WordPress in some way).\n\n* Background in WordPress development (in combination with management experience).\n\n**Benefits:**\n\n* Fully remote position - work from anywhere!\n\n* A company culture that focuses on the well-being of its team members - good work-life balance, flexible schedule, respectful work environment.\n\n* This is a unique position at an exciting time of growth for the company. With the right drive and initiative, this role not only presents an opportunity for your own professional development but also to make an important contribution to the future success & direction of the company. \n \n\n#Salary and compensation\n$50,000 — $70,000/year\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n Please submit your resume along with a cover letter outlining why you think you would be a good fit for this position.
Apply for this job

Muck Rack

 This job is getting a pretty high amount of applications right now (16% of viewers clicked Apply)

verified
PST, CST Timezone
 
💰 $40k - $60k

boolean

 

b2b

 

saas

 

intercom


Muck Rack is hiring a Remote Customer Support Specialist

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to make PR pros more successful by providing them with technology to find journalists to pitch, monitor media, quantify their impact and work more efficiently with their teams.\n\nSelf-funded, quickly growing, and remote-first, Crain’s named Muck Rack one of the best places to work in 2019 and 2020. We value resilience, transparency, ownership, and customer devotion and infuse these values into everything we do.\n\nWe’re looking for a passionate and curious **Customer Support Specialist (CST/PST Hours)** to join our team and make a big impact. As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you.\n\nYou will work closely with the customer success, product and account management teams.\n\n**More about the role:**\n* Serve as a first responder for inbound communication through our site\n* Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge\n* Troubleshoot technical issues and diagnose errors online and over the phone\n* Follow site issues to resolution and customer satisfaction\n* Proactively reach out to customers who show signs of user error \n* Identify processes that need to be improved and evolved\n\n**More about you:**\n* 1+ year working in a customer-facing role at a B2B SaaS company\n* Comfort communicating with customers via chat, email and phone\n* Experience using Intercom or similar to chat with customers\n* Experience with a bug/issues management system (like GitHub, Zendesk or Jira)\n* Exceptional written and verbal communication skills, with a focus on listening and asking the right questions\n* Ability to sense urgency and prioritize accordingly\n* Attention to detail and curiosity to identify the core of issues\n* Continuous learner with a desire to be the first to learn new features\n* Familiarity with the tools we use, including Google Apps, Hubspot (or Salesforce), Slack, Intercom, GitHub, and you learn how to use new tools quickly \n* Experience working in public relations or familiarity with the industry \n* *Must be willing to work 10am-7pm ET and/or 1pm-10pm ET, which includes a one hour lunch break.*\n\n**Please note: at this time, we are unable to hire in California & can only consider US based applicants for this role.**\n\n**Benefits of Working at Muck Rack**\n\n* Flexible remote-first company\n* Off-the-grid vacation\n* 401(k) plan with employer contributions\n* Health, dental and vision insurance\n* Flexible spending account\n* Access to OneMedical, 24/7 Virtual Care, and an Employee Assistance Program\n* Paid parental leave\n* Commuter benefits\n* Discounted gym & bike memberships\n* Opt-in disability and life insurance\n* Subscription to Learning & Development platform\n* Self funded means we have the freedom to build forward-thinking products and put our customers first\n* Inclusive culture that listens to and welcomes diverse perspectives \n\nMuck Rack encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process.\n\n \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\nPST, CST Timezone


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Paperform


verified closed
California
 
💰 $40k - $60k

tech

 

html css

 

nocode

 

saas

This job post is closed and the position is probably filled. Please do not apply.
#### We are looking for a full-time Customer Success Specialist on a US timeline, based in California (must be a Californian resident for tax purposes) to work from 7am to 3pm Friday to Tuesday. \n\nWe’re after someone who will be like a dog with a bone when it comes to troubleshooting, who is passionate about knowing every facet of Paperform's Product, and gets a huge kick out of working with Excel-style calculations (check out our “Calculation” feature for context!). This is a super nerdy role. Above all, we need a candidate who is able to build a rapport with our user-base and carries on our solid reputation for excellent customer support.\n\nDay to day, you’ll be supporting our users, improving and creating educational resources, working closely with our Product and Growth Teams, and contributing ideas to innovate our approach to support. \n\nThere will be significant ongoing opportunities to learn and grow with the company as you work closely with our Customer Success Lead, as well as the Cofounders as we continue to scale Paperform. This role lends itself to progression into tech and product work. We’ll help you to achieve your goals by supporting you, and welcome innovative ideas you bring to the table.\n\nAn ideal candidate will be self-motivated, take initiative and ownership of their responsibilities, and be extremely competent in solving problems without needing to be micromanaged. Working as part of a remote team you will be expected to be able to communicate clearly with the team over a variety of different mediums (video calls, Asana, Slack etc.), be comfortable with raising issues or questions along the way, and providing insights. \n\n\n### Responsibilities:\n* Conducting live chats with users and leads: answering and troubleshooting, assigning/escalating tickets, and being the face of Paperform.\n* Reviewing, editing, and creating resources (help docs, templates etc.).\n* Reporting on customer feedback, feature requests, and anything else support related.\n* You’ll work on cross-functional projects with Tech/Product, Growth, and Operations. \n\n### Important Skills \nWe are looking for an enthusiastic and quick learner who is ready to jump into a customer support and content role. The most important skills for this job are:\n\n#### Tech Skills: \n* Excellent at troubleshooting and resolving complex problems, especially with Excel-style calculations\n* Sound knowledge of HTML and CSS\n* Basic understanding of support apps, like Intercom, and other tools like Google Drive, Notion, Slack, Asana\n* Programming skills will give you an edge for this role, and also open the potential for you to work with Product. \n#### Other Skills:\n* Communications: you’ve got to be able to communicate complex concepts in simple terms, and to quickly build a rapport with customers. \n* Self Starter / Self learner: take ownership of their role, and drive it to completion with minimal supervision. \n* Team Player: while being self-motivated, illustrate the ability to collaborate with multiple stakeholders and work efficiently in a team. \n* Adaptable to Change: Possess the ability to adapt quickly to new circumstances and situations. \n\n### You’re a good fit if you:\n* Love tech and pick up new products quickly.\n* Can’t sleep if you know there’s a better way of doing something, or a way to solve a problem.\n* Try everything in your power to solve an issue before assigning it to someone else.\n* Communicate well through tools like Slack, Asana, email, and video conferencing tools.\n* Enjoy moving super fast on tasks, and loath death by meetings.\n* Take ownership of your work, and can manage projects and work to deadlines.\n* Have a high level of spoken English.\n* Have strong attention to detail and can spot a typo from a mile away.\n\n### What we offer:\n\n* Work from your home. We’re a global team and we’re remote-first.\n* 4 weeks PTO. Family and your health come first, and we encourage our Team to take regular breaks.\n* Paid parental leave.\n* We want to ensure you have all the equipment needed to do your job well. We’ll provide you with the tech, software, and professional development costs you need. We’ll also provide a monthly stipend to cover off desk hire in a space of your choice.\n* We cover all costs of company travel, including our retreat which is in Sydney, Australia. \n* We give you the opportunity to work alongside everyday folks who need help getting across the latest tech - our work is meaningful and rewarding. \n* We give each of our Customer Success Team “project time” to work on an area of the business they have an interest in, including opportunities to work with Tech on product dev and debugging. \n* We are extremely transparent about how we run Paperform as a successful bootstrapped SaaS company - we meet a few times a month to go over how the business is doing an share what we’re learning with the entire Team.\n\n\n**What happens after you apply?**\n\nWe'll ask you to do a short test as part of your application. If that goes well, we’ll invite you to interview. \n\nWe receive a high volume of applications for every role we post - please be patient as we review and give every candidate the attention they deserve. Unfortunately, we won’t be able to answer every application we receive; if you don’t hear from us within the next 2 weeks, your application has been unsuccessful on this occasion. We encourage you to keep an eye out for upcoming roles in the future. \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\nCalifornia


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Close is hiring a Remote Customer Success Associate

**About Us**\n\nAt [Close](https://close.com), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least one year of experience with B2B SaaS in a customer success role. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.\n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor.](https://thestartupchat.com/ep050/)\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n\n* Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training includes opinionated sales process advice, sales education, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.\n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Matt Bonde](https://www.linkedin.com/in/matt-bonde/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), and [Lydhia-Marie Bolduc-Gosselin](https://ca.linkedin.com/in/lydhiamarie).\n\n**Why work with us?**\n\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* [Our story and team](https://close.io/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n\n\nAt [Close](https://close.com), everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n \nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).\n \nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n \n*Interested in Close but don't think this role is the best fit for you? View our [other positions.](https://jobs.lever.co/close.io/)*\n\n#Location\nNorth America


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# How do you apply?\n\n Please apply directly (we do not check this site for applications). Thank you! https://bit.ly/3xxsia5
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Crisp


verified
Latam and US Time Zones
 
💰 $20k - $30k

tech support

 

Crisp is hiring a Remote Technical Customer Support

Crisp is a customer service software. Around 300K companies around the world use Crisp to help their customers. Around 200M visitors are using the chat widget every month.\n\nOur mission is to make the next-generation customer support app for startups. An app that makes customer support easier for end-users & support agents.\n\nCustomer support is a strong part of our culture. Everybody in the company, from developers to marketers helps customers.\n\nWe are a small team (12 people) and our core Team in France (7 people), the rest is a diverse remote-only, and based around the globe.\n\nWe are looking for a technical customer service specialist to help Crisp users to solve their users.\n\nApplicants with technical skills like HTM5, CSS, Javascript are prefered.\n\nIn a typical day, you will help users using chat, email, and video-calls (rarely).\n\nApplicants in Latam and US Time Zones timezones are preferred.\n\nThis job is the opportunity to join a fast-growing startup. \n\n#Salary and compensation\n$20,000 — $30,000/year\n\n\n#Location\nLatam and US Time Zones


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BoomTown

 This job is getting a pretty high amount of applications right now (23% of viewers clicked Apply)

client care

 

non tech


BoomTown is hiring a Remote Client Care Coordinator

BoomTown is looking for a remote, part-time client care coordinator - we call them Calling Client Concierges! Our Concierge team acts as a liaison between our clients and potential home buyers or sellers.\n\nIn this role, you’ll contact real estate internet leads on behalf of our clients, real estate professionals, by providing phone & text coverage seven days per week. If you are customer focused and interested in technology and the real estate industry, this is the job for you! \n\nYou’ll learn what it takes to convert online leads into business opportunities for our clients through "speed to lead" and continued follow up. You’ll enjoy this innovative position if you thrive in a goal-oriented, fast paced environment and enjoy following processes in your work. \n\nOne of BoomTown's core values is to "Create Amazing Experiences," so most importantly you should enjoy communicating with people and creating lasting relationships for our clients through personalized and quality conversations.\n\n\n\nWhat is BoomTown?\n\nBoomTown is a software platform designed to help real estate professionals generate leads, manage contacts, and run their business better. Over 40,000 of the industry’s best use our products to close more deals. Their success is trademarked with growth. It’s why the Real Trends Thousand is dominated by BoomTown clients. We bring the technology and experts to turn opportunities into closings. Real estate professionals get access to world-class lead generation, consumer-websites, CRM technology, and a powerful mobile app. Together, they create a seamless experience to attract, convert, and win new clients easily. \n


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Previous Remote 🎧 Customer Support Jobs

This job post is closed and the position is probably filled. Please do not apply.
## Now Hiring: Remote Customer Support Champion\n\n📈 401K Plan\n❗ Hiring Multiple\n🌴 Company Retreats\n🗺 Anywhere in the World\n👪 Insurance and Benefits\n💰 Competitive Salary & Perks\n\n\n## The Role and Who We’re Looking For:\n\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\n\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n\n**Customer Care:**\n\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n\n**Sales:**\n\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\n\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n\n## Key Skills Needed:\n\n- Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n- The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n- Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n- Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n- Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n- We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\n- Bonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n- Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.\n\n## What We Offer:\n\n- The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n- We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n- Medical, vision, and dental coverage as well as a short-term disability!\n- Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico). \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Ghost

 This job is getting a pretty high amount of applications right now (18% of viewers clicked Apply)

verified closed
Us (Est)
 
💰 $50k - $70k

technical support

 

customer service

 

support representative

This job post is closed and the position is probably filled. Please do not apply.
### What is Ghost?\nGhost is a full stack web application that's used by millions of creators, startups and businesses to run their independent publications. It's one of the most popular modern open source projects in the world.\nWe're a non-profit, there are no shareholders and no VCs in the background influencing our decisions. Our annual revenue is $3,500,000 and it's generated by the customers who pay us. We have an unlimited runway to keep building the things we want to build and we've been profitable since year 1. We're transparent in both our mission and our metrics. You can read more here.\n### Our mission\nWe believe it should be fast, easy and accessible for anyone to start their own media business. Ghost is a non-profit organisation on a mission to create modern, open source, independent publishing technology to power the future of sustainable online media.\n### What it's like to work at Ghost\nWe're a small, talented team from a wide a variety of backgrounds and experiences. We value differences in our perspectives, and care about working in a way that feels balanced. We care a lot about what we do, but we don't preach or take ourselves too seriously. You can still be ambitious without needing everything to "change the world".\nGhost as been a fully distributed remote team since 2012, with team members located all over the world. We do remote work properly, providing freedom and flexibility enables people to do their best work. We believe deeply in building something lasting, sustainable and positive, and we enjoy having interesting and challenging problems to work on.\n### About the role\nGhost is looking for two Customer Support Representatives to provide world-class support to our customers.\nYou’ll spend most of your day providing fast and painless customer support via email - this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.\n### Details\n- This is a full-time, remote position.\n- This job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and in the US (EST).\n- We're seeking fluent English speakers/writers.\n### About you\n- You have at least 3 years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it.\n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn.\n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\n#Salary and compensation\n$50,000 — $70,000/year\n\n\n#Location\nUs (Est)


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Codelitt

 This job is getting a pretty high amount of applications right now (13% of viewers clicked Apply)

verified closed
Americas
 
💰 $60k - $100k

terraform

 

golang

 

architecture

This job post is closed and the position is probably filled. Please do not apply.
Codelitt is looking for a Customer DevOps Solutions Architect with experience building highly available applications. This person will provide technical support for a top of notch server and deployment management system that is widely used and already available to the public.\n\nAs we're a fully distributed team, we are looking for someone that communicates, collaborates, and thrives well in a remote environment. \n\n#Salary and compensation\n$60,000 — $100,000/year\n\n\n#Location\nAmericas


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BuddyBoss

 This job is getting a pretty high amount of applications right now (15% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $40k - $60k

customer success

 

exec

This job post is closed and the position is probably filled. Please do not apply.
We are seeking a customer-focused, highly energetic, individual to join our team as a Customer Success Manager responsible for onboarding and enabling our large number of clients on to Web and App platforms.\n\nThis role will act as an advisor for our mobile offering + done for you service for customers, and will have a variety of customer facing engagements to help our customers hurdle the challenges preventing them from getting maximum value from the product.\n\nThe ideal fit will be able to think strategically and execute tactically, experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.As part of the Customer Experience delivery, you will require proven customer facing skills within the technical domains of WordPress, training and support.\n\nThis individual will work closely with our customer support teams, product teams and lead training and development.More-so, design and lead 1:1 and group user training sessions to make a direct impact on achieving BuddyBoss’s customer activation and retention targets.\n\nTo that end, the Customer Success Manager must approach the customer experience as an ever-improving initiative.\n\nKey Accountabilities:\n\nTrain and onboard BuddyBoss’s customers to ensure they understand how best to use our products and services effectively to meet their goals.\nLead regular group webinar trainings for our customers with Q&A to address use-case challenges and make relevant recommendations\nLead in creating and curating content such as recorded videos and guides to educate your customers\nMonitor the customer engagements and experience, and intervene with proactive education when customers are not effectively using our products and services to achieve the value they expected\nWork alongside our Marketing Teams, to create test playbooks and new program ideas to drive customer engagement and speed up the delivery process\nAdvocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities and expansion opportunities\nPossess a strong understanding of BuddyBoss’s products and services, and use the wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers' strategies and desired business outcomes\n\nKey Skills:\n\nStrong technical knowledge of WordPress with the ability to troubleshoot technical issues.\nMust be able to demonstrate effective oral and written communications skills\nStrong interpersonal and collaboration skills\nExhibits decisive problem solving ability\nAbility to work well within a team setting\nWorking knowledge of product challenges in relation to overall market\nComputer proficiency; solid knowledge of word text programs\nProficiency in conducting live webinars / virtual training sessions with facilitation experience, managing multiple learners, breakout rooms and Q&A sessions\nSkilled in creating / recording tutorial videos with both screen share and camera setup to be able to demo mobile apps\n\nExperience:\n\nAt least 3 years in a customer relationship role; either in Customer Success, Technical Training or Customer Support\nExperience working with SaaS / product management teams strongly preferred\nDemonstrated skills in managing customer relationships for a managed services and / or Technical product offering\nUnderstanding and passion of product management, agile and software development practices a major plus\nA clear and concise communicator, confident and experienced in both 1:1 and group customer presentations\nDemonstrated curiosity that drives you to seek understanding of customer needs and an ability to uncover insights into broader objectives.\nHighly motivated and team oriented\nOrganized with exceptional follow through\nWhen Applying:\n\nPlease include a link to a 90-120 seconds video where you explain why you will be a great fit for this position. Thank you \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\n🌏 Worldwide


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Empire Flippers LLC

 This job is getting a pretty high amount of applications right now (11% of viewers clicked Apply)

closed
Philippines Based
 
💰 $10k - $120k

finance

 

davao

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
We are looking to bring on three Customer Service Specialists to join our EF Capital Department starting May 17, 2021. This is a Philippines-based full time position. Compensation for this role is PHP 31,545.00 per month (equivalent to USD $650 per month).\n\nIf you have excellent interpersonal skills, enjoy communicating with people in writing, and are interested in expanding your horizons in a unique industry, we’d like to meet you!\n\nWhat are the Essential Functions?\nProvide fantastic customer service to our prospects and investors through our Zendesk ticketing system.\nAnswer emails about how EF Capital works. This may include discussions about the program terms, signing up on our platform, signing documents, and sending payments.\nHelp investors that are stuck at any point in the process with the next steps. \nWork with Investment Advisors to schedule sales calls.\nCollect data to help improve our overall customer service processes.\nMaintain the accuracy of data across our CRM and operational spreadsheets.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Skype or Zoom. \nOther duties as assigned including data entry.\n\nThis is a full-time remote position for candidates living in or near Davao, Philippines. Night shift and occasional weekends may be required as job duties demand. If night shift work is required it will be rotational. You will be required to work at least 5 days per week on your set shift times. \n\nStrong English skills are a must.\nQuick-learner, dependable, with strong attention to detail.\nAbility to multitask and meet deadlines.\nCan work on a flexible schedule.\nYou must be highly motivated, goal-driven and coachable.\nExperience working in a customer service role.\nWorking computer with fast internet and a quiet place to work from. \n\n#Salary and compensation\n$10,000 — $120,000/year\n\n\n#Location\nPhilippines Based


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Empire Flippers LLC

 This job is getting a pretty high amount of applications right now (20% of viewers clicked Apply)

closed
🌏 Worldwide
 
💰 $50k - $60k

sales

 

investment

 

customer support remote

 

finance

This job post is closed and the position is probably filled. Please do not apply.
When you first come on board as an Investment Advisor, you will start learning more about our industry before jumping into the job. First you will learn about the different types of online businesses available for sale on Empire Flippers. Then you will learn about EF Capital. You will become well versed in all of our processes, from how investments are structured down to intricacies of business acquisitions.\n\nOnce you have the basics down, you will use the phone, chat systems, and email to communicate with our customers and will have access to our backend support systems through HubSpot, Zendesk, and our custom software platform. \n\nYou might be wondering, though … what will your daily work routine really look like once you’re up and going?\n\nHere is a list of daily tasks we’ll expect from you (not exhaustive and subject to change):\n\nTake calls with potential operators and answering their questions on how we structure investment deals and how they can participate\nCall potential investors who have expressed interest in investing and guiding them to the next step in our sales funnel\nReturn emails to potential operators or investors who are looking at using our platform, but still have questions about our process\nWork closely with our team to improve marketing based on your conversations with investors and operators \nFigure out ways to improve our existing process to make it a better experience for both investors and operators\nWhile no previous work experience is needed, experience in sales is a big plus. Any background in e-commerce or online business is also helpful. However, we are looking to train the right person, so if you don’t have that experience, don’t let it stop you from applying. \n\nYou must love talking with people. You need to be able to pick up the phone and call someone who doesn’t know you and see how they are doing. This isn’t cold-calling, everyone you call will have expressed some interest in working with EF Capital and have given out their phone number, so they will be familiar with the company. It is your task to make sure they understand our processes and see why we are someone they want to work with.\n\nYou can spot risks and opportunities. Every day, you will speak with investors and entrepreneurs about scaling businesses, liabilities, and how good certain assets are as an investment. Over time, you will need to be able to spot genuine risks and opportunities with online businesses. You will need to be able to confidently tell the entire story behind each potential investment opportunity. While investing in online businesses can bring great returns, it can also be a volatile space to play in.\n\nWe take a consultative approach with customers. We’re not trying to fit square pegs into round holes. We truly believe that the best sales experience includes transparency – which sometimes means letting the customer know why they shouldn’t do the deal. Having that confidence will allow you to be that much more effective and persuasive when the right customer is looking at the right deal.\n\nAlong those lines, we respect our audience’s intelligence by telling them about both the risks and rewards.\n\nYou’re a problem solver. Investing in these businesses can be a very important decision and a very intimate experience for entrepreneurs and operators on the other side of the deal. That means you will face obstacles and challenges. It will be up to you to make sure those challenges are met head-on and solved for all parties in the deal.\n\nWe typically require all new hires to work in-person with their manager for the first 3-6 months to get up to speed quickly and create a close knit group. After that, employees are free to live anywhere in the world. Due to COVID-19 and global travel restrictions, we are not making this a requirement. We will offer an optional 3-month in-person training in Medellin, Colombia with the EF Capital Manager. Again, attending this in-person training is optional and won’t be a hiring requirement. \n\nOur company holds biannual meetups where we gather in a fun location and collaborate over the latest projects and ideas. The purpose of the meetup is team building – we make sure there are a variety of activities outside of company presentations and breakout sessions. Our meetups were on hold for 2020, but we plan to see each other again as soon as we can. \n\nFor the first 6 months, you will be paid $3,000 USD per month during the probation period. After 6 months, you will be gradually introduced to our compensation plan and will have paid, international healthcare coverage. Within 12 months, you can expect to be earning $50,000 – $60,000 USD per year depending on performance. With this being a new venture, there is a lot of opportunity to move into management roles with significantly higher pay. \n \n\n#Salary and compensation\n$50,000 — $60,000/year\n\n\n#Location\n🌏 Worldwide


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This job post is closed and the position is probably filled. Please do not apply.
**Manage a team of learning design coaches, helping educators make learning experiences more engaging.**\n\nJoin our Learning Design Team as our next Learning Design Team Lead and help build learning experiences that educators and students love. You will join our fast growing team to manage Learning design coaches and our design services. Our team’s core focus is helping educators use Aula and design unbelievable learning experiences.\n\n**Aula is the Learning Experience Platform (LXP) for higher education.**\n\nWe are building a community-first product that brings together students and educators in a digital environment to interact and collaborate.\n\nAs an organisation we are remote first, asynchronous by default. This role however is predominantly working with UK clients so we would like you to be in a GMT +/-3 time zone.\n\nThis role is a 6 month FTC paid £190 - £230 day rate..\n\n**You will**\n\nEnsure all modules allocated to your squad are delivered on time and in full\nMonitor Learning design coach outcomes and ensure it meets the minimum quality bar\nWork with the Learning Operations team to develop robust and efficient processes & metrics to ensure efficient and effective delivery\n\n**About the team**\n\nOur Learning Designer team builds learning experiences that educators and students love.\n\nOur virtues are what makes Aula as an organisation unique.\n\nOur commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: we’re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale. We judge our virtues by what we do, not what we say.\n\nOur virtues are\n\n🚀 Silly Ambitious\n\n🔍 Uncomfortably Focused\n\n🗣 Transparent by Default\n\n\n**What you need to do the Job**\n\nThe most important thing about you is that you are curious and care deeply about managing a team that delivers a great service. You are transparent, considerate and ready to work hard to further our mission. You will be very comfortable in using metrics and dashboards.\n\nWe’re looking for a People Leader with Learning Design exposure.\n\n**Must haves**\n\n* Data-driven Line-management Experience (monitor output and performance of a team)\n* People Leader (cares about people)\n* Process Builder (Can build scalable effective process)\n* Coach ( Can motivate people and train people)\n* Communicator ( internal stakeholders and external )\n\n**Nice to haves**\n\n* Learning design understanding\n* Understanding of Higher Education\n* Customer management\n\nYou approach everything you do proactively and methodically and are always looking for ways to improve and innovate. You understand that this is a small team in a startup that is scaling and are excited to contribute to the Aula story.\n\n**A fair chance**\n\nEvery role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.\n\nMore than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. It’s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations. \n\n#Salary and compensation\n$70,000 — $80,000/year\n\n\n#Location\nGMT Restricted -+ 3 Hours


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Omni Interactions

 This job is getting a pretty high amount of applications right now (15% of viewers clicked Apply)

closed
Unites States
 
💰 $20k - $30k

chat

 

email

 

phone

 

surveys

This job post is closed and the position is probably filled. Please do not apply.
Earn $13-16/hour, try something new, & earn more than your stimulus check!\n\n \n\nAs a 1099 gig worker, you can pick your own schedule, and make as much or little as you want! Take control of your work! Work-from-home Customer Service around your life. Are you considering leaving the 9 to 5? Have you ever wanted to join the gig economy and set your own hours while working from home? As a gig worker with Omni, you are self-employed. What makes us different? It’s simple: We pay for available time! No more wasting time hoping you get a call, at Omni you can ACTUALLY make $13-16/hour GUARANTEED!\n\nGBA Responsibilities\nWhat work will you be performing?\n\nYou'll be providing service for Fortune 500 companies doing a variety of work! We're looking for customer service-minded gig-workers!\n\n You will interact with customers through phone and/or chat, helping them with anything they need!\n\n You will:\n\nWork from home, or any quiet place with a closed door\nTake control of your work life, by choosing when and how often you want to work\nRespond to chats & answer calls from customers\nWhat You’ll Do\n\nAnswer inbound customer service calls or respond to chats from customers \nQuickly help customers with good solutions\nSolve problems in a creative way\nDocument details of calls and customer interactions in the appropriate systems\nType and talk at the same time\nNavigate multiple systems, programs, and screens at the same time\nWho You Are\n\nGreat communication skills (verbal and written)\nCan type 25 WPM or more with 90% accuracy\nSolid computer skills, including typing and navigation\nComfortable empathizing and remaining patient with difficult callers \nEarning Potential\n\nProjects will have varying pay, but all projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies - we pay you for available time!) You will also receive performance-based pay or other incentives. Current projects are paying $13-16/hour.\n\n \nAs a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.\n\n \n\n#Salary and compensation\n$20,000 — $30,000/year\n\n\n#Location\nUnites States


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ORCID

 This job is getting a pretty high amount of applications right now (16% of viewers clicked Apply)

verified closed
🌏 Worldwide

technical support

 

customer service

 

engagement

 

relationship management

This job post is closed and the position is probably filled. Please do not apply.
ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!\n\n\n**Who We Are**\n\nORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.\n\nWe believe in and operate by our three main values [read our Dignity at Work statement]. ORCID strives to be:\n\n**Inclusive**: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.\n\n**Trusted**: Privacy and researcher control underscores everything we do.\n\n**Open**: Our work is open, transparent, and non-proprietary.\n\n\n\n**The Role**\n\nORCID is seeking a Member Support Technical Specialist (MSTS). The Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. If you like to foster teamwork and genuine collaboration, are self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced maturing non-profit organization, this could be the job for you. \n\nThe position reports to the Engagement Director and will be part of the Engagement team. The successful candidate will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. The MSTS should also have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\nProviding first-in-class technical support to ORCID members and service providers\nIncreasing the percentage of members who are fully integrated into ORCID systems\nServing as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\nProviding ORCID technical training to Consortia leads\nLiaising with the ORCID technical team for effective handling of complex technical challenges\nCoordinating issues with our partner organizations where needed \nMaintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\nBeing proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n**Requirements and Qualifications **\n\nMinimum of 3-5 years relevant professional experience \nEnglish required; strong preference for French or Spanish as an additional language\nCandidates should be based in MDT, CDT, or EDT timezones\nPossess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\nBasic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\nExperience working with web APIs and troubleshooting issues related to APIs\nComfortable working in a team and facilitating cross-team collaboration\nWillingness to commit to occasional international travel (\n\n#Location\n🌏 Worldwide


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SaleHoo

 This job is getting a pretty high amount of applications right now (13% of viewers clicked Apply)

closed
🌏 Worldwide
 
💰 $40k - $80k

ecommerce

 

non tech

 

exec

This job post is closed and the position is probably filled. Please do not apply.
We have a full-time Customer Success Manager position available to transform how we help customers across Affilorama.com and SaleHoo.com.\n\nWe're looking for someone to help us streamline our onboarding and offboarding processes, expanding our self-service support, and training and empowering our support team - to help customers succeed.\n\n*Our ideal candidate:*\n\n* Can come up with solutions that are win/win for us and our customers\n* Has experience working to (and exceeding) goals\n* Is filled with focus and energy!\n\nYou will join our awesome staff, and a great company that's proud to be a twice-winner of the Deloitte Fast 50\n\n# Key Responsibilities\n\n* Defining key metrics around customer success (and failure)\n* Collaborating with our product managers on key customer flows\n* Enhancing our self-service offering\n* Optimizing how we tackle customer support\n* Managing our existing team of support staff and tooling\n\n# Preferred Skills and Abilities\n\n* 4+ years of customer support/success experience, with 1+ in management\n* A background in eCommerce, marketing or the online industry\n* Be self-motivated and able to work towards targets with minimal supervision\n* Ability to coordinate and motivate a team\n\n# Neat things about working with us\n\n* Work from home (or from our Christchurch office)\n* Relaxed, ego-free, family-friendly work culture\n* Weekly Friday BBQ (or sushiBQ, or ThaiBQ)\n* Novelty coffee mugs\n* An extremely comfortable chair\n* Tap dancing seagulls\n* Need a few more reasons? [Read what current and former staff have to say... ](https://www.glassdoor.ca/Reviews/Doubledot-Media-Reviews-E1029356.htm?countryRedirect=true) \n\n#Salary and compensation\n$40,000 — $80,000/year\n\n\n#Location\n🌏 Worldwide


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ORCID

 This job is getting a pretty high amount of applications right now (20% of viewers clicked Apply)

verified closed
🌏 Worldwide

user support

 

tech

 

research

 

nonprofit

This job post is closed and the position is probably filled. Please do not apply.
**Who We Are**\n\nORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.\n\nWe believe in and operate by our three main values [read our Dignity at Work statement]. ORCID strives to be:\n\n**Inclusive**: We work hard to create a diverse working environment with a global focus.\n**Trusted**: We are open and transparent in our work, with our members, and with our colleagues.\n**Persistent**: We are committed to the work of ensuring integrations spread across regions and throughout different institutions.\n\n\n**The Role**\n\nORCID is seeking an enthusiastic and motivated User Support Specialist with exceptional communication skills to join our user-centric and highly responsive User Support team. The User Support Specialist will respond to user queries from researchers around the world, answering questions and providing guidance on how to use the ORCID Registry. Working with ORCID colleagues, the User Support Specialist will be responsible for ensuring that we support our global user community and will serve as the “voice of the user” within the organization.\n\nOn average, ~70% of your time will be spent on user queries, answering ~500 tickets a week, with the remaining time dedicated to other initiatives, such as workflow improvements, documentation, ticket analytics, reviewing spam accounts or additional projects as needed. We are a small and highly collaborative team, and as part of it you will play an integral role in identifying ways we can improve the User Support Team experience, including improvements to our processes and workflows.\n\nThis position is full time (40 hours/week) and, like all positions at ORCID, is fully remote. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC. Outside of these parameters, ORCID offers flexibility with your schedule.\n\n\n**Responsibilities**\n\nProviding timely and friendly replies to user queries (cca. 500 per week) via the Zendesk platform\nIdentifying process improvements for the ticketing and user feedback workflows and other ways we can improve the User Support Team experience/processes\nReporting bugs to the Development team\nSharing feedback and feature requests from users with the Product team\nAssisting with writing and reviewing documentation for users\nReviewing suspect accounts to identify spam\nParticipating in calls and projects with other teams as needed to provide a “voice of the user” to the organization\nAssisting with other projects as needed\n\n**Requirements**\n\nFluency in written and spoken English\n1-2+ years experience providing user support via a helpdesk platform (Zendesk or similar) or via email\nExceptional communication and prioritization skills; ability to get things done in a dynamic environment\nExperience extracting and communicating actionable recommendations from feedback and data\nMotivated and results-driven, with a high-level of energy, enthusiasm, and initiative\nTech-savvy with the ability to learn about and troubleshoot technical issues\n\n\n**Nice-to-Haves**\n\nFluency in additional languages\nExperience working remotely\nExperience working for a startup or in the research community\nExperience improving support workflows and processes\nExperience resolving disputes or other sensitive issues\nExperience writing documentation\nExperience with analytics, especially with ticket data\n\n\n**We provide:**\n\nA family-friendly, flexible working environment, including: \n\nFlexible work hours and the ability to work fully from home (when not travelling)\nA committed and awesome team serving a community-driven organization\nCompetitive compensation & benefits, plus an ORCID-wide closure the first Friday of each month\nA continuous learning environment with opportunities for training & professional development\nTools to support our virtual office environment, including a budget to choose your preferred laptop and a remote working stipend.\n\n\n \n\n#Salary and compensation\nCommensurate with experience/year\n\n\n#Location\n🌏 Worldwide


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SafetyWing

 This job is getting a pretty high amount of applications right now (20% of viewers clicked Apply)

verified closed
🌏 Worldwide

customer service lead

 

exec

This job post is closed and the position is probably filled. Please do not apply.
**SafetyWing** (YC W18) is building a global social safety net, including health and retirement for remote workers worldwide, as a replacement for national welfare systems. If we succeed, we believe this will help ensure freedom and equal opportunity for everyone, and is one of the more important tasks of our time, that no one else is working on. \n\nWe’re looking for a **Head of Customer Service** to ensure that our customers like us so much that they tell their friends. We are a global remote team, headquartered in San Francisco. Currently we're about 25 people full time, and 30 people part-time. We recently raised our Series A, and we are growing fast.\n\nAs Head of Customer Service you will be responsible for hiring, training and managing our customer service team. The team currently consists of 9 people, and will expand quickly as we continue to scale. In addition to being responsible for operations, you will also be a key person to represent the customer in the strategic decisions of the company, and to stake out the path for our customer service in the future. \n\nToday our customer service happens mainly by chat through the platform Intercom. As the company grows and new products are released you will also be involved in or responsible for areas such as claims management and assistance. A good understanding of the insurance industry is important for this role as you will be responsible for much of the day-to-day correspondence with our insurance partners.\n\n**Your responsibilities will include:**\n* Ensure that we provide excellent customer service 24/7, 365 days a year.\n* Scale the customer service team and ensure that our team members are joyful and productive.\n* Represent the customer in strategic decisions for the company.\n* Build customer-service related functions as needed.\n* Liaison with our partners and other service providers.\n* Help put out any fires that might occur, ideally making sure they don’t occur in the first place.\n\n**Qualifications:**\n* You have experience as a leader in customer service or a related field\n* You have hiring experience, having scaled a team before\n* You have experience from the insurance industry (ideally) or at least experience working in a field with compliance requirements and stakeholder management\n* You are an outstanding communicator in written and verbal English\n* You excel at both the operational and strategic level\n* You excel at dealing with difficult situations with grace and empathy\n* You have strong personal integrity\n\n**We like to work with people who:**\n* Want to help build a global social safety net on the Internet\n* Think for themselves instead of copying others.\n* Are willing to try new things, even with the risk of failure.\n* Are intellectually curious and open to new ideas.\n* Are creative and bold in the face of any problems.\n* Have strong integrity and do the right thing\n\nYou will receive both salary and equity compensation, health insurance, laptop, and post-covid we will have three to four yearly gatherings where you will join us. The previous three were in Norway, Mexico and San Francisco. The next one is planned for Ljubljana when the Covid-situation gets better, hopefully this August.\n\nFind out more about us and our products at www.safetywing.com.\n\n* *You can work from any location you choose, but our core hours are 8-11am PST.*\n\n\n\n\n\n\n#Location\n🌏 Worldwide


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Kinsta

 This job is getting a pretty high amount of applications right now (13% of viewers clicked Apply)

verified closed
🌏 Worldwide

linux

 

wordpress

 

nginx

 

hosting

This job post is closed and the position is probably filled. Please do not apply.
Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!\n\nOur client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.\n\nSupport at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.\n\n\n**As a Kinsta Support Engineer you will:**\n\n* Take ownership of issues reported by customers and see problems through to resolution.\n* Research, troubleshoot, and identify solutions to resolve customer issues.\n* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.\n* Provide prompt and accurate feedback to customers.\n* Crave knowledge and continue to hone and improve your own technical and non-technical skills.\n\nThis role's shift need is **Monday-Friday 4pm-12am UTC** (our team uses UTC for scheduling).\n\n**Requirements**\n* The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.\n* Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.\n* We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.\n\n**All of our Support Engineers must meet the following core requirements:**\n* Completely fluent in English with excellent written communication skills.\n* Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.\n* A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).\n* Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.\n* Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.\nWhile a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.\n\n**Bonus points:**\n* Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!\n* Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack\n\n**Benefits:**\n* This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure\n* Fully remote culture with a globally distributed, international team\n* In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off\n* This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate\n* We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!\n\n\n#Location\n🌏 Worldwide


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Administrate

 This job is getting a pretty high amount of applications right now (15% of viewers clicked Apply)

closed
🇺🇸 US-only

html

 

css

 

javascript

 

xml

This job post is closed and the position is probably filled. Please do not apply.
**About Administrate**\nAdministrate is a training management platform used by hundreds of companies around the world to plan, design, deliver, and measure learning and development for their employees and customers. Our mission is to provide an industry-leading platform that enables enterprises to run their training function more efficiently and effectively so that they can focus more on connecting with people than administrating programs.\nOur platform has evolved a lot in recent years, taking us up market, squarely into the enterprise tech space. We’re delighted with the success we’ve experienced so far, and we enjoy working together.\nPart of our mission is to create the Ultimate Human Organization – how we work matters to us as much as what we produce. We take the task of building our team seriously and aim for the best possible, mutual fit. We look forward to bringing on the next A player soon. If you think that might be you, please apply.\nOur U.S. office is in beautiful Bozeman, Montana, joining forces with our headquarters in Edinburgh, Scotland, and an office in Beirut, Lebanon.\nWe are a fast growing, energetic company, with an established global customer base, a solid core team, and a clear vision. And, we’re looking for a new Technical Support team member. This role will be US based either from Bozeman or remotely.\n**About You**\nYou love a challenge and want to be the best. You take pride and ownership in everything you do, and you love helping people achieve their goals.\nYou’re a great communicator and don't mind jumping on the phone to follow up on that well crafted email you previously sent. You have a great technical mind and love digging into the details of something, discovering the reasons behind why something isn't working, fixing it, and communicating that well to others, especially customers. People want to work with you. At work you adhere to high standards, take input, provide input, and wrestle with problems until they're solved cleanly. You enjoy working on a very creative team in a collaborative fashion, and you're not afraid to suggest improvements on how the team could do a better job.\nYou love to work with smart, creative people and hate mediocrity. Small teams, dynamic organizations, and flexible working environments are what you thrive in. Bureaucracy is for someone else who likes wasting time and effort.\nYour work day goes by quickly and you leave at the end of the day with a smile on your face.\nYou hate bad customer service. You love going the extra mile and experiencing outstanding support, and it bugs you that these interactions are more rare than they should be. You know deep down you could do better and you're not afraid to speak up if you think something isn't working and badly impacting customer experience.\n**What You'll Do**\nYou’ll love our customers and help them be successful. Specifically, you will work as one of the core members of our help desk as the front line of technical support for the company. You’ll work closely with our sales, support and training teams to make sure our customers get what they need, when they need it. You will be a major part of the brand our customers experience, and you'll help provide feedback to our product, account management, sales, and marketing teams.\nYou’ll have an open mind and are willing to learn our systems quickly. You will take advantage of our career development track and own your career progression within Administrate. Opportunities abound.\n**What You’ll Need**\n*Excellent written and verbal communication skills./\nA passion for transformative, meaningful, simply outstanding customer support./\nGreat problem solving skills, in particular technical problem solving./\nExperience in troubleshooting web-based software, with a working knowledge of web protocols, HTML, CSS, and JavaScript/\nAn understanding of structured data (XML, JSON, relational databases) and ability to run SQL queries is highly desired.\nExposure to REST APIs is highly desired./\nKnowledge of the software development lifecycle is highly desired./\nA desire to quickly and efficiently work through problems but also be able to identify patterns that may emerge, take ownership and ensure issues are resolved for the long term benefit of our customers./\nA desire to learn quickly and deeply about a wide range of issues, and a drive to continually improve./\nA very strong work ethic, with a track record for getting things done in a high pressure, time sensitive environment./\nExperience of working in a similar customer focused remote support role is desired but not essential.*\n**What You'll Get**\n*Enjoy working as part of a talented team where everyone’s input is valued/\nAn unrivaled work/life balance – you work a 4-day, 32-hour, week but get paid for 5 days!/\n22 days paid vacation per year/\nGreat tools – MacBook, 27” monitor, mechanical keyboard etc/\nFlexible working schedule/\nHealthcare, Vision & Dental, FSA/\n401k retirement plan with company match/\nLife and Accidental Death and Dismemberment Insurance*\n\n#Location\n🇺🇸 US-only


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Highstreet Mobile

 This job is getting a pretty high amount of applications right now (12% of viewers clicked Apply)

verified closed
🇪🇺 EU-only
 
💰 $0k - $1k

e commerce

 

mobile technology

 

saas

 

platform

This job post is closed and the position is probably filled. Please do not apply.
At Highstreet it is our mission to deliver the world’s best Mobile e-commerce experience with beautifully designed apps for fashion and lifestyle brands. Are you that person that gets SaaS business but also loves mobile technology and design? Then we'd love to meet you! \n\nWe are looking for a Technical Customer Success Manager who helps customers like G-Star RAW, Jack & Jones and Scotch & Soda grow their business by using our platform technology.\n\n**Challenges & opportunities**\n\nIn this super-fun and challenging role, you are the number one go-to for our clients if they have any technical questions regarding our platform. You evangelize our vision and help the brands on our platform get the most out of the technology we offer. You are also accountable for end-to-end execution of a variety of technical projects and lead the onboarding of new customers to our platform. Here are a few of your tasks:\nProactively reach out to your accounts, point them to opportunities to make sure they offer the best possible app experience to their customers.\nEducate and inform customers about new technology we deliver and how they could use that. Then drive the projects with them to deliver the features.\nIdentify potential issues before they turn into problems and always be available to help. You provide 'tier 1' support to your accounts and provide troubleshooting via phone, web-based tools and emails and work directly with internal development teams to solve the issues.\nManage customer-specific implementation projects (eg enabling a new set of features for one of your customers). You manage the successful delivery of your projects in terms of time, quality and costs.\nEnabling new clients to integrate with our platform. This is achieved via a thorough understanding of client business requirements, current and emerging app development technologies and excellent knowledge of the solution Highstreet offers.\n\n**Who are you?**\n\nYour education is in business and you love technology, or you have an education in technology and love business and working with clients. Past experiences with any e-commerce platforms (such as Magento or SFCC) will help to accelerate your role. On top of that, we are looking for the following skills:\nYou have strong communication and listening skills. This involves active listening, presentation, writing and consulting. You know how to manage customer expectations.\nYou are very service-minded and understand that responsiveness is one of the pillars of being a great counterpart for your customer. You want to deliver, meet and exceed the customer’s needs, while at the same time being able to push back and defend platform choices that we have made. Being able to say no in a gracious way is an art you need to master.\nYou’re able to identify details while keeping the bigger picture in mind. Although you understand that responsiveness is key, you don’t jump into solutions right away.\nYou know how to manage on-time, on-budget and on-quality service and how to take Project Management and Service Delivery to a higher level.\nYou work in a structured way, know how to set the right priorities, and you have strong organisational skills\nIn general, you have good analytical skills, inquisitive attitude, and you can speak and write in English (our main company language).\n\n**A few examples of projects you’d be working on:**\n* Help customers (the brands we work for) expand to Asian countries like Korea and Japan.\n* Help customers prepare for Black Friday.\n* Help customers adopt our Personal Push API and inspire them on how to use it.\n* Help customers roll out App Clips in their retail stores.\n* Connect Klarna payments to the customers app checkout.\n\n**Benefits**\n* Flourish in a culture of trust, ownership, and standard of excellence;\n* Speak English in a company with people of 7 different nationalities;\n* Work remotely whenever you want;\n* The best tech needed for your job;\n* Possibility to work from our HQ at the heart of Utrecht. Next to the flagship stores of many of the brands we work for;\n* Delicious lunches provided daily;\n* We pay 70% of your Pension plan;\n* Company-wide outings & events.\n\nWe can only consider candidates who hold a valid EU Passport or Dutch work permit. \n\n#Salary and compensation\n$55 — $720/year\n\n\n#Location\n🇪🇺 EU-only


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Greenback Expat Tax Services

 This job is getting a pretty high amount of applications right now (17% of viewers clicked Apply)

closed
🇺🇸 US-only

non tech

 

sales leads

 

sales

This job post is closed and the position is probably filled. Please do not apply.
## Now Hiring: Remote Customer Support Champion\n- 📈 401K Plan\n- 🌴 Company Retreats\n- 👪 Insurance and Benefits\n- 🗺 Anywhere in the United States\n## The Role and Who We’re Looking For:\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n**Customer Care:\n**\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n**Sales:\n**\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n## Key Skills Needed:\n- Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n- The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n- Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n- Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n- Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n- We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\nBonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n- Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.\n## What We Offer:\n- The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n- We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n- Medical, vision, and dental coverage as well as a short-term disability!\n- Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico).\n\n#Location\n🇺🇸 US-only


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Empire Flippers

 This job is getting a pretty high amount of applications right now (15% of viewers clicked Apply)

verified closed
🌏 Worldwide

customer service

 

online

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
When you first come on board as a Customer Advisor, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function.\nYou might be wondering, though … what will your daily work routine look like once you’re up and going?\nHere is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\nProvide chat support coverage M-F - two shifts to be filled:\n8am - 5pm EST or 5pm - 2am EST\nHandle outbound calls. This may include discussions with potential buyers or sellers who want to understand how our process works.\nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of Customer Advisor procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nReview documents sent by customers.\nOther duties as assigned.\n\n#Location\n🌏 Worldwide


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OpSourced


verified closed
USA Only

devops

 

configuration management

 

monitoring

This job post is closed and the position is probably filled. Please do not apply.
OpSourced is a small team of DevOps Experts providing DevOps-as-a-Service and project based DevOps consulting services for companies around the globe. We give our customers the ability to reach out to us like they would an internal DevOps team.\nYou'll work with all the major cloud providers and on-prem solutions, while managing instances, services, and containers, along with their automation, orchestration, monitoring, and alert response. If you've ever wanted to work at a scale that few companies do, you'll find the right challenge here with us!\n**Minimum Qualifications :**\n* Proficient in at least one programming language.\n* Experience with config management or automation frameworks. (i.e. Ansible / Terraform)\n* Experience maintaining production infrastructure in a Linux Environment.\n* Strong DevOps experience and Customer Service mindset.\n* Self Motivated and Diligent.\n* Ability to participate in on-call/pager rotation.\n* Kubernetes Experience preferred\n* U.S. Residents Only. \n\n#Location\nUSA Only


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WP Media

 This job is getting a pretty high amount of applications right now (19% of viewers clicked Apply)

verified closed
🌏 Worldwide

wp rocket

 

wordpress

 

html

 
This job post is closed and the position is probably filled. Please do not apply.
Do you like troubleshooting WordPress issues and answering technical questions? Do you always like to document yourself precisely before giving advice? Are you able to maintain a friendly and professional communication that invites people to trust you? \n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩\n\nWe are looking for a friendly person in love with customer support to **join the Support team** for our website optimization plugin **WP Rocket** 🚀\n\nKeep reading for more details! 📝\n# Become Our Next Customer Happiness Teammate!\nWorking on Technical Support at WP Rocket means assisting our customers with their technical issues related to WP Rocket, answering their performance-related questions and handling refunds and other account-related questions.\n\n[WP Rocket](https://wp-rocket.me/) is a premium caching plugin for WordPress used by +1,400,000 websites and +160,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. We love to make our customers’ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\nYou will join our Support team, **we work remotely**, and our support teammates live all around the World\n\nEvery day, you will work closely with the rest of our Customer Support team and with our Developers.\n\n\nSupport for our customers 7 days a week is essential to our joint success. This position will require you to work on week-end (Saturday and Sunday), and having two days off during the week.\nWe can talk more about this during the recruitment process\n\n# What You Will Be Doing:\nIn your everyday job in Technical Support, you should, first of all, enjoy connecting with people! \n\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*):\n\n* You will provide **friendly and professional technical support to our customers via email** (we use HelpScout): you will answer questions from both technical and non-technical users, and troubleshoot problems.\n* Your invaluable **feedback to the development and product team** will help improve our customers’ experience.\n* You will **contribute to the plugin documentation** by creating and updating content.\n* You will **report issues on GitHub**\n\n# What Do You Need To Excel at This Job:\n**Being yourself.**\n\nThe WP Rocket team is diverse and composed of people from all over the world. **Respect**, **collaboration**, and **inclusivity** are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nYou will need to be able to **write and communicate in English effectively, respectfully, and professionally**. \n*If you also know French, don’t hesitate to specify it in your application: this is a great plus (not mandatory, though!) since part of our team and many of our customers come from France.*\n\n**Strong previous experience in customer service.**\n\nOne of the key aspects of this job is assisting people with WP Rocket and with website optimization. You are patient and empathic. Questions don't intimidate you, because you love finding answers to even the most bizarre queries!\n\n**Know the basics of web performance**\n\nWe will train you for this, and we will always have your back, don’t worry, but an understanding of web performance is preferred.\n\n**Know WordPress and some coding.**\n\nWordPress has no secrets for you, but you always follow its evolution and love to test new features. You have an excellent understanding of HTML and PHP, and know some JavaScript (*but this is just a bonus point*).\nYou should be comfortable using WordPress hooks.\n\n**Be a proficient troubleshooter**\n\nYou love solving problems and getting to the heart of an issue. You’re able to communicate the steps you took and summarize the problem to help customers and teammates understand it.\n\n\nDo you want to know three other things we appreciate about our candidates?\n* **Previous freelance or remote job experience.**\nSlack will be your virtual office, where all the life of the company takes place.\n* **The involvement in the WordPress community.**\nWe support our teammates to attend and/or speak at WordCamps, and to volunteer within the community.\n* **Love for cats or Corgis!** 😸🐶 What would our working days be without our four-legged friends?\n\n# What You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![team](https://lh5.googleusercontent.com/mnGfvJu-RQt2Z3cL8WRaxtuuH3Fu1xZc9hLoceC5Toj6Qp4zzoo38BPDc9JgMZi8maEp2sRmGOjHcUc58Jrdup8ECEqCnoOYmpNKzOaNPW3Oyxz94E8AMyixp4ObeWgomOct1jWI)\n\nOur plugin makes sites go at the speed of light in just a few clicks. We love to make our customers’ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\n# Do We Share the Same Values?\n**Mutual respect, collaboration, and inclusivity.**\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life.**\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and *minimum* vacation policy (you should take a minimum of 5 weeks per year: really, we don’t count them!).\n\n![work](https://lh4.googleusercontent.com/-hBh7lWq-NFRhzugW9rip1AlDNN6KkAzpcQOT1nA9E4xmG1jIgI_kHEho1QbfDf8XKhTxA2SSsBJNdmC5ptsOTsQ8gTKj-nNxn_jfZHklTb2gG2buJyeQ3riN5RB0kv5302IAkJL)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n![mexico](https://lh5.googleusercontent.com/4sl8lW5HRUjrEcQRurpmDAdSmNF7ZSiaGwjsdbQuIpXd-EuIVjKal431OQAeG7X8StdS9wB37VvOziakg2vWu9ZZjSq2FurQI0SLO_stz2BnBsGSFhAOEQj0dMjka-QKxTD0_vqp)\n\nNow that we've told you so much about us, it's your turn. 😉\n\nLet us know why you would like to become our **next Customer Happiness teammate** and why you think you are the person we are looking for.\n\nWe can’t wait to receive your application! 🌟\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
This job post is closed and the position is probably filled. Please do not apply.
[InviteMember](https://invitemember.com) **is a growing SaaS (Software-as-a-Service) company. We help independent creators, publishers and community managers all over the world make a living running a successful membership business in** [Telegram](https://telegram.org)**.**\n\nWe're looking for a customer support specialist to join our team.\n\nYou will start as a part-time independent contractor (~15 hours/week), but eventually, your role might expand into a full-time position with more responsibility and more benefits.\n\nThis is your opportunity to join a growing startup at an early stage!\n\n## Requirements\n* your ideal timezone is anywhere between UTC-2 and UTC+4 (but we can consider other options as well);\n* customer support experience (ideally in companies with a strong customer focus like Stripe and Intercom);\n* strong analytical and problem-solving skills, attention to detail;\n* ability to learn quickly (you'll become an expert Telegram and InviteMember user);\n* excellent communication skills;\n* advanced (C1+ level) English speaker (other languages is a plus).\n\n## The job\n* support over Telegram and email, less often video calls with screen sharing;\n* explain to users what InviteMember can and can't be used for;\n* help users set up and manage their membership bots;\n* analyze issues our users are facing and help to resolve them;\n* recognize and escalate critical issues;\n* work with feedback, testimonials, and complains;\n* meet our internal KPIs;\n* work with our internal and external knowledge bases;\n* process refunds.\n\n## We offer\n* flexible schedule: 2 shifts per day (each ~1.5 hours), weekends off;\n* competitive salary (in USD);\n* remote job (work from anywhere);\n* opportunity to learn a lot about customer support, Telegram, membership businesses;\n* opportunity to get a full-time position in the future.\n\n#Location\n🌏 Worldwide


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JivoChat


verified closed
Latam and US Time Zones

tech support

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
JivoChat is a fast-growing global start-up. We are 100% committed to developing the best communication solutions for online business owners to increase their sales and customer retention. Founded in 2012, JivoChat is now one of the biggest names in the segment with almost 200 000 active users around the globe!\n\nWe are looking for a Customer Support Specialist to work with our customers from North America.\n\nResponsibilities:\n\n- Provide customer support via chat, email and phone\n- Help customers solve their problems with the setup, implementation and operation of our products\n- Interact with colleagues, come up with ideas on how to improve our current workflow\n- Create knowledge base articles, instructions and supporting documents for our clients\n\nWho you are:\n\n- You love people\n- You are naturally patient, client-oriented and helpful\n- You are fluent in written and spoken English (upper-intermediate or above)\n- You know the basics of HTML, CSS and JavaScript\n- You have the general understanding of how network protocols, IP telephony and websites work\n- You can find common application errors using browser console\n- You are available to work from 8 am till 5 pm, Monday - Friday (GMT-3)\n\nIf you lack some of the mentioned technical skills, but you are a fast learner with great communication skills and passionate about technology, please feel free to apply anyway. \n\nWhy you’ll love working with us:\n\n- Highly collaborative, 100% remote team\n- Teammates from all over the world\n- Annual retreat when we all get together and have fun\n\n#Location\nLatam and US Time Zones


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This job post is closed and the position is probably filled. Please do not apply.
**Technical Support Manager - 100% Remote - Supporting US customer base**\nArgyle provides a single global access point to employment data. From that access point, any business can process verifications & gain real-time transparency into earnings. By removing the barriers between a worker and the business, Argyle has reimagined how employment data can be used.\nOur dynamic and international team works in a fast-paced environment remotely from over 15 different countries and have co-working offices, based in Vilnius and New York.\nOne of the crucial points for our growth is the quality of service we provide to our customers. We are looking for an experienced and self-driven Technical Support Engineer to join our team and support our US customer base.\nAre you a tech enthusiast who loves helping customers? Then you might just be what we are looking for!\nAs the founding member of our Tech Support function, you will be responsible for the more complicated and technical issues and provide a good communication structure between the support department and the development team.\n**What will you do?**\nProvide technical support for integrations\nHelp our customers with technical questions\nHelp in managing and coordination of incidents\nEngage with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution\n**Requirements**\nProficiency with API Development\nBecome an Argyle technical expert\nCode engineering support\nWorking closely with our engineering team\nInvestigating & escalating support tickets\nExcellent communication skills\n\n#Location\nUnited States, Canada, Europe, South America


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This job post is closed and the position is probably filled. Please do not apply.
EMEA: This position is for applicants based in timezones UTC+6 to UTC-1\n\nAs a Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\nIn a given day you might:\nTroubleshoot issues pertaining to the underlying infrastructure running customer applications.\nDiagnose, debug and document issues in both applications and systems.\nDeploy and configure cloud infrastructure resources.\nTroubleshoot, reproduce and report bugs.\nBecome a product expert and work toward improving our customer facing documentation.\nParticipate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\nWork under limited supervision with considerable latitude for personal initiative.\nRespond to customer inquiries through our ticketing solution, ZenDesk.\nParticipate in training teammates.\n \n\nQualifications\n3+ years combined of:\nLinux system administration.\nWeb development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job.)\nExperience using git\nManaging DNS\nFunctional knowledge of TLS and encryption.\nDemonstrating exceptional communication skills to provide clear and empathetic customer support.\n \nThis is a remote job. Work from anywhere!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.\n\n#Location\n🌏 Worldwide


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RescueTime


verified closed
🌏 Worldwide

contract

 

tech support

 

part time

 
This job post is closed and the position is probably filled. Please do not apply.
The 10,000-foot view:\n\n# What’s RescueTime?\nRescueTime is like Fitbit for your digital life–we measure how people spend their time across all their devices and then give them tools and insights to help them spend it more productively. Our hundreds of thousands of customers are almost entirely individuals who are looking to be more effective.\n\n# Hours and schedule:\n15 hours/week to start (we’re open to expanding the role to full-time for the right candidate). You’ll have lots of flexibility in which hours you work.\n\n# Compensation:\n$30/hr\n\n# Location:\nWork from anywhere (RescueTime has been all-remote since before Covid)\n\n# Here’s what your average day will look like:\nEach day, you’ll assist people through our support channels (mostly a ticket system, but some live chat), lend a hand on Twitter and Facebook, and be on the lookout for opportunities to improve the customer experience.\n\nHaving successful customers isn’t just important to our business, but is a core part of the value RescueTime brings into the world. As a tech support rep, you’ll help smart people do more work that’s personally meaningful and important to them. It’s fulfilling but also demanding.\n\n# Responsibilities\n* Respond to support requests from our customers via our help desk platform, phone, live chat, and occasionally social media.\n* Pay attention to customer feedback and work directly with the rest of our CS team to improve our processes and product. Our customers have a lot to say and we need to absorb it.\n- Track customer support effectiveness by developing systems to help us understand how we’re responding to customers and track areas where we can improve.\n- Work closely with the engineering team to solve bugs and system issues affecting users.\n- Create and maintain our user knowledge base.\n- Who’s a good fit for this position?\n- You’ll be an ideal new coworker at RescueTime if you get satisfaction from:\n- Getting to the root of a customer’s problems and finding solutions that make them smile\n- Learning and mastering new software\n- Speaking up and being a part of a collaborative team\n- Being focused and efficient–support requests can occasionally pile up and we’re looking for someone who is organized and cool under occasional pressure\n- Finding more efficient ways to help our customers whether that’s through live chat or developing a library of templates for the most common customer issues\n- This is a front-line position with lots of direct interaction with our customers. You should be able to manage lots of conversations and be patient enough to deal with the occasional customer who is just having a really bad day.\n\n# You’ll need these qualifications\n- 2 or more years of experience in a customer support/success capacity (ideally with lots of written and online interaction).\n- You’re a pro at diagnosing peculiar software issues and helping less (and sometimes more!) technical folks navigate their way to success.\n- A proven track record of efficient written communication\n- An even and cheerful temperament.\n- A fast and reliable internet connection, a quiet place to have occasional video calls, and a solid desktop/laptop computer (Mac or Windows).\n\n# It would be great if\n- You’re excited about personal development–stuff like Fitbit, RescueTime, etc.\n- You are genuinely interested in fiddling with technology–software, hardware, mobile, desktop, you name it!\n- You’re a RescueTime user (or you are at least familiar with it)\n- You’re familiar with any of the other tools we use, like Slack, Google Docs, Help Scout, and Coda.\n- You have a keen interest in software usability.\n- You know how things work on social media (Twitter, Facebook, Reddit, etc) and have an interest in marketing and community management there.\n\n# We are committed to building a diverse and inclusive team\nWe think solving the hard problems around meaningful work takes all sorts of perspectives. We are an equal opportunity employer and welcome people of different backgrounds, experiences, and abilities.\n\n#Location\n🌏 Worldwide


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Service Provider Pro

 This job is getting a pretty high amount of applications right now (17% of viewers clicked Apply)

closed
🌏 Worldwide

b2b

 

bootstrapped

 

saas

 

sales

This job post is closed and the position is probably filled. Please do not apply.
We’re expanding our team and are looking for a remote Customer Success / Sales specialist to take charge of customer support, onboarding, and inbound sales.\n\n[Service Provider Pro](https://spp.co) is the first agency management software for productized services. We help digital marketing agencies sell and deliver millions of dollars in services every month. \n\n\n## About this role\n\nWe're a small and highly effective remote team – you'll be our third customer success hire reporting to the founder. You'll have the autonomy to make decisions in a growing company and do the best work of your career.\n\nYou'll spend your time helping existing and potential customers, answering their support tickets, guiding them through the software on scheduled demos, and helping their businesses succeed on our platform.\n\nOur customers have agencies to run and they rely on our software to do it. We help them find solutions to their problems and take their feedback seriously. So you're not gonna be sending canned replies or constantly repeating answers that nobody wants to hear.\n\nYou'll start off learning the ropes on support and gradually expand your responsibilities to work in the parts of the company where your strengths are and where you can have the biggest impact.\n\n\n## Benefits of this role\n\nHere’s why this is a great job.\n\n*  **You’ll play a huge role in this company.** This isn’t a support job where you’re mindlessly closing tickets all day. You’ll have the opportunity to have a big impact on product, marketing, and most importantly – our customer’s businesses.\n* You'll have **autonomy to make decisions**. You're trusted to use your best judgment to create great customer experiences. There’s no bureaucracy or red tape.\n* You'll **work remotely**. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to go for a run after lunch, or go to a movie while everyone else is at work, it’s up to you.\n* You’ll work a **40-hour week**. You’re not expected to do the startup grind and put in extra hours. We’re in this for the long run, and this is a results driven job anyways.\n* You get **20 paid vacation days** per year.\n* You get a **learning allowance**. We’ll pay for books, courses and programs to help you get better at what you do.\n\n\n## The ideal candidate\n\nThis could be a great opportunity for you if...\n\n* You have experience with customer success or b2b sales in a tech company.\n* You've worked remotely before and are comfortable with it.\n\nWhat we're looking for in this role:\n\n* You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.\n* You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.\n* You’re technical and tech savvy. You’re able to quickly learn new software and figure out problems as they arise.\n* You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.\n* Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.\n\n#Location\n🌏 Worldwide


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ZenLedger.io


closed
Us

product management

 

product manager

 

dev

This job post is closed and the position is probably filled. Please do not apply.
## Sr. Software Engineer - with Product UI ownership\nCompany: ZenLedger.io\n\nZenLedger, the cryptocurrency tax product, is searching for someone who can have the dual job roles of: Product Manager and Sr. Software Engineer.\n\nYour job will be the product manager to make sure the product’s user interface is easy-to-use and best matches customer’s needs. Product management will be your primary job and software engineering can be done as time allows. You will need to be ready to talk with customers, learn their preferences and pain points, and help build a great user experience. We want you to own the design and flow that will take a complicated process for our customers and make it easy and painless.\nWe are working with sensitive data, and it is likely you will be required to pass a security clearance test in the future.\n\n### Daily Responsibilities:\n* Drive product meetings and standups (Scrum / Lean methodology)\n* Participate in product design process to drive feature development and create well defined backlog items for the team\n* Work with stakeholders to prioritize feature requests and improvements according to business value, product strategy, and company OKRs \n* Communicate with customers occasionally and identify pain points \n* Provide backlog management, iteration planning, and proper decomposition of user stories for engineering teams \n* Participate in the planning of product release plans and set the expectation for delivery of new functionality \n\n### What We Are Looking For:\n* Knowledge of cryptocurrency is a strong plus\n* Has a High degree of organizational ability.\n* Strong attention to detail\n* Prioritization and multitasking abilities\n* Strong interpersonal skills\n* Able to work well in a distributed company\n* Motivation to identify inefficiencies and creatively suggest ways to solve them\n* Outstanding work ethic, integrity, and commitment\n* Experience in customer service\n* AWS experience a plus\n* Having a security clearance already a plus\n\n### What You’ll Do:\n* You will be a full time employee of ZenLedger. No consultants or freelancers\n* Must live in the USA. Must have whatever citizenship related status needed to secure a top secret security clearance\n* Normal business hours, USA East coast is preferred\n* Work on creating features\n* Interview customers and use their feedback to improve existing user experience and design new features.\n* Pay attention to customer support issues and use that as feedback to improve the product.\n\n### Technical skills:\n* Experience in Node and React or Ruby on rails is a plus\n* Experience working on a professionally WebApp (and that WebApp is the company’s product or service\n* Able to talk with customers and learn how to improve the product from them\n* Able to craft user experience and features as Product Managers do. Able to work with our UX/Graphic designer\n* Willing to be a full stack engineer and help keep the servers up if problems arise\n* Able to pass a security clearance test, in the future. Bonus on having a security clearance.\n\n### What we can offer you: \n* Competitive salary\n* Stock options\n* Exciting, fast-paced environment\n\nZenLedger is an Equal Opportunity employer.\n\n#Location\nUs


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This job post is closed and the position is probably filled. Please do not apply.
**COMPANY DESCRIPTION:**\n \nOur mission at Trifecta Retail Ventures is to offer the most exciting way to discover and get brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.\n \nOur fun & exciting shopping platforms are used by millions of US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands and retailers like Walmart, who are today using our platforms to move their inventory.\n \n## You will be working for DealDash! Our largest company within the Trifecta Retail Family 🔥\n \nDealDash is the world’s largest provider of pay-to-participate auctions. Founded in 2009, DealDash continues to grow with more than 10 million registered shoppers and 92% of revenue coming from repeat buyers. A fair and honest alternative to bidding fee auctions, it’s the longest running and most trusted provider in its category. In short, Each bid raises the price by $0.01. The auction clock restarts from 10 seconds every time someone bids. If no new bids are placed before the clock runs out, the last bidder wins!\n \nDealDash differs from first generation penny-auction websites in that losing bidders are given an option to purchase the item they had unsuccessfully bid on at a stated “Buy it Now” price and receive a refund on the credits used in the auctions.\n \nOur Customer Support Specialists are spread across the globe to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script?). \n \nThe team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.\n \n \n**Some fun facts about TRV:**\nOur team is spread out over 10 countries\n13 nationalities\nEvery employee talks to Customers every week, no matter what your function! We love our Customers!\n92% of our revenue comes from repeat buyers! (And we are growing!)\n\n**We believe in:**\nPutting the Customer first in everything we do\nSmall teams with lots of autonomy\nMaking data driven decisions\nBeing candid, fair & honest\nMaintaining a flat meritocratic org structure\nManaging through social trust, not control\nAllowing people to work from wherever and whenever (with a few exceptions) - results matter, not hours\n\n**Benefits**\n\nJust like the Customer, We believe in putting the Employee first too! From the start of you TRV journey you'll have access to:\n\nHome office: We will provide any upgrades you need to your home office setup\nA Kindle with unlimited budget: Any Business Book is yours to read!\nTeam offsites: We get together as a full team every year, the last two were in Helsinki and Nice. We will continue this tradition when travel restrictions are a thing of the past.\nPizza Fridays: At least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.\nGifts: We believe in celebrating... it's part of our Work Hard / Play Hard Culture!\n\n**JOB DESCRIPTION:**\n \nAre you looking for an entry level position in a high growth tech company? Are you passionate about people? Then we are looking for you!\n \nWe are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!\n \nAs a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.\n \nSuccessful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.\n \nWe are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.\n \n \n**Your responsibilities include:**\n* Answering customer inquiries via email, phone and live chat\n* Optimizing the team's tools and work procedures\n\n**Modern computer skills**\n* Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.\n* Nice to have: experience with Zendesk, using text expander software, MMO gaming mouse (for productivity)\n\n \n**The starting Salary for this role is €2200 Euro's converted into Canadian Dollars according to monthly reviewed conversion rate.**\n \nIf you feel our values match yours, then come and join the team.\nWe're looking to fill this role immediately, so please apply ASAP!\n\n\n#Location\n🇨🇦 CA-only


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BuddyBoss

 This job is getting a pretty high amount of applications right now (14% of viewers clicked Apply)

verified closed
🌏 Worldwide

wordpress

 

happiness engineer

 

support engineer

This job post is closed and the position is probably filled. Please do not apply.
# About the Company\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of Done For You services, to help them succeed in building their online platforms and businesses.\n\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n# Your Impact\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n* A typical day will generally look like this\n* Provide support via live chat, forums, tickets, and one-on-one screen-share sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n# Required Skills & Experience\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 – 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important.\n* Bonus Skills & Experience\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n\n# Compensation & Benefits\n* Competitive Salary\n* Work from Anywhere\n* Be part of a fast growing startup and create impact\n* Work with a global team spread over 11 countries\n\n#Location\n🌏 Worldwide


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Remote OK


closed
🌏 Worldwide

customer success

 

non tech

 

inbound

This job post is closed and the position is probably filled. Please do not apply.
**Remote OK is the most popular remote jobs board on the web with customers like Y Combinator, Stripe, Intercom, Airtable, Invision and Sketch relying on it for hiring the best remote workers from a worldwide pool of talent.**\n\n\n\nUntil now I (Pieter) have always done everything myself. To take off the load as a founder so I can take a break in 2021 after a years of non-stop working and do fun stuff for a bit like snowboarding, I'm looking for a customer support representative so I can get away from the computer.\n\n\n\nIt's a part-time position, in the future it might become full time depending on the customer load.\n\n\n\n**Requirements**\n\n- customer support experience (please mention where you had your exp)\n\n- basic understanding of HTML, CSS, JS, Markdown and SQL, so you can fix jobs/coupons/discounts in the database in an emergency\n\n\n\n**The job**\n\n- all support is over email\n\n- most support is 1) random bugs, 2) customer isn't happy with results (make them happy), 3) customer wants special treatment (like discount), 4) random things I cannot predict\n\n- it's part-time, we get about 20-30 support requests per month, so it's not a lot, ideally you can work on your own stuff and do this on the side by being on call\n\n\n\n**Prospects**\n\n- if it works well we can extend it to also do Cust Sup for Nomad List, my other site\n\n\n\n\n\n#Location\n🌏 Worldwide


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ofri Internet


closed
Germany

phone support

 

email support

 

technical support

 

administration

This job post is closed and the position is probably filled. Please do not apply.
Are you looking for an opportunity to be part of a passionate team on a mission, that allows you to work fully remotely, with a clear career trajectory? If so, this might be the position for you. We are ofri and we’re looking for a part-time (60-80% workload), native German Speaker, Customer Support Superstar to join our team.\n\nOfri aspires to be Switzerland’s leading and most used online platform connecting handy workers with the people that need their services.\n\nWe want to be the go-to place for homeowners looking to renovate their homes by creating in-depth content to support them in planning and executing their project, as well as building a submission system for finding and comparing handy workers.\n\nWe aim to serve the members of our platform with incredible support, functionality, and online presence so they can prosper in their own business.\n\nWe are looking for someone who is passionate about customer service, turning a complaint into an outstanding review, and taking the time to give our customers the best possible experience and service. We also want this person to be super organised and interested in developing an overview of the support department’s work so they can be involved in planning and goal setting.\n\nFor the right person, this is a long-term role with a clear career path and progression. We want to find that person who wants to learn and grow with us and take on more responsibility over the coming months and years.\n\n\nResponsibilities & Duties\nThe best candidates will have at least 12 months of call centre experience and 2 years of Customer Support Experience and ideally the following:\nNative German speaker so you can communicate effectively even in difficult situations with our customers.\nExperience working on a Mac\nExperience using Groove Software or similar\nExceptional Computer skills\nA high attention to detail so that new registrations and document verifications do not end in chaos.\nAbility to stay organised \nCritical thinker and problem solver\nA friendly and professional demeanour\nOutstanding communication skills (spoken and written) - empathy, quick thinking, and strong persuasion skills\nAbility to work quickly under pressure\nAbility to give and receive feedback\nAbility to self manage and prioritise workload, remote work requires a high degree of self-motivation and self-management\nProficient in English as this is the company’s operating language.\n\nDuties:\nCommunicate with customers through various channels (e-mail, telephone)\nAdvise and support users in how they can use our platform\nHandle complaints and feedback\nQuality check new handworker registrations\nVerification of documents such as diplomas, business liability insurance, etc.\nMonitoring of user activities via various internal tools (clean up tags, groove folder structure)\nUpdate manuals and documentation\nLeverage and optimise customer support workflows \nCollect and analyze customer feedback for the product team\nManage Social Media Support Requests\n\nWhat We Offer:\nCompetitive Salary\nBonus Scheme\nFlexible working hours – We believe in a good work-life balance\nEquipment – State-of-the-art technical equipment, including laptop\nClear career development pathway and training\nBi-weekly colleague online coffee chats\nFun and friendly work environment where we don’t take ourselves too seriously, like to get to know each other and support each other.\n\n\nWe are a Swiss company, but offering employment through our German branch. \n \n2020 excluded, we organise annual company retreats where we get to meet each other and also encourage mini-retreats so that people can meet-up in partner cities to work with their colleagues for a day or two.\n \nWe are super passionate about developing an excellent remote work culture and ensuring that not only the customers, but the team feels heard, welcome, and appreciated. We are currently 10 people and a fully self-funded company. We value personal ownership, initiative, open communication, and commitment as well as level-headedness. We should be calm, considered, and thoughtful in our dealings with each other and the world at large and so should you.\n\n\n#Location\nGermany


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Soflyy


verified closed
🌏 Worldwide
 
💰 $40k - $60k

wordpress

 

woocommerce

 

php

 

sql

This job post is closed and the position is probably filled. Please do not apply.
## $30 per hour, 30 hours per week.\nOur team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn't matter where you live or what time zone you're in.\n\nYour main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.\n\n--------\n\n### Flexibility\nWe are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.\n\nIt doesn't mean you can work 50hrs one week and then 20hrs the next. It doesn't mean that you can work two 15hr days and then take the rest of the week off.\n\n--------\n\n### Responsibilities\n- Responding to customer support inquiries\n- Adding to and improving our documentation\n- Aggregating customer feedback and assisting us with development/product roadmap decisions\n- Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import\n- Testing development versions of WP All Import and WP All Export\n- Developing add-ons for WP All Import\n\n--------\n\n### Requirements\n- The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:\n- Minimum availability of 30 hours per week.\n- Flawless written English.\n- Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.\n- At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/\n- Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.\n- Experience with WooCommerce.\n- Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.\n\n--------\n\n### To Apply\nVisit https://www.wpallimport.com/hiring/#apply. \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\n🌏 Worldwide


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# Customer Success & Support Manager\n\n**Sherpa's Mission** is to empower real estate professionals to succeed by creating the most potent real estate-focused tech suite in the world. Sherpa makes prospect communications for real estate professionals easy and powerful. We are a small bootstrapped team experiencing exponential growth in demand for our services, and we need your help! \n \n**Core Values:** Care360 (Family & Self, Team, Customer) - Be Curious - Take Ownership - Independent Team Player - Focus On Results \n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu**\n\n\n**About this position:**\nLead Sherpa, Inc. is hiring a Customer Support & Success Manager to lead our Support & Success team. This team leader will revamp our existing strategies and workflows to reduce churn, expand adoption, and help grow our business.\n\nThis role is a balance of both individual and teamwork. You will be conducting team 1:1s and performance reviews with your direct reports, managing and improving processes, and working directly with our clients to maintain and grow existing relationships.\n\nThe job environment is fast-paced and results-oriented. While there is an urgency to goal achievement, responsibility for achieving results needs to be shared and effectively delegated when necessary. The ability to understand, quickly react, and motivate others on your team to adapt to the changing environment is critical to success. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes for this role at Sherpa.\n\n\n**Who you are:**\n* Outgoing\n* People-oriented\n* Goal oriented\n* Persuasive\n* A leader with a mentor mentality\n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu**\n\n\n**Responsibilities for Customer Success Manager:**\n* Establish clear retention goals and process milestones for the client and employees to work toward\n* Assist customers as needed with setting up and navigating our software\n* Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience\n* Assist in creating training courses and educational materials for other members of the department\n* Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company\n* Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value\n* Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs\n* Optimize existing processes within the company and actively enhance all Customer Success initiatives\n\n\n**Qualifications for Customer Success Manager:**\n* 4-5 years of experience in customer service or customer success position\n* Experience in managing a diverse team and training each member according to company standards\n* Ability to establish milestones and keep all team members on task\n* Experience analyzing and optimizing the existing processes in the Customer Success department\n* Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed\n* Experience working with brand image and promoting value through customer experience\n* Exceptional ability to communicate and foster positive business relationships\n* Technical skills required as they relate for the use of the product to service to be solid\n* Accountability and personal organization are essential\n\n\n**Company Benefits:**\n* Work in our Denver office or remotely from anywhere - we are a distributed team working primarily during mountain standard time.\n* Health insurance\n* 401(k) with company match\n* $2,000 budget for work-related equipment that is yours to keep!\n* Awesome work culture and talented team!\n\n\n**Application Process:**\nWe use The Predictive Index® Behavioral Assessment to allow us to better understand the motivations and drives of each candidate and employee. This enables us to identify, develop, and retain the best talent to grow our organization. This tool helps to bring insight into an applicant's communication, delegation, and decision-making style.\n\n**We have a quick and straightforward 3 step application process:**\n\n* Complete Predictive Index evaluation\n* Complete application form\n* Complete cognitive evaluation\n\nAfter Step 1 is finished, you will be automatically redirected to the application form, and a link to the cognitive evaluation will be sent to your inbox. Once all three steps are finished, your application will be complete!\n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu**\n\n#Location\n🇺🇸 US-only


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Zenkraft


verified closed
United States EST
 
💰 $65k - $85k

technical support

 

customer service

 

salesforce

 

appexchange

This job post is closed and the position is probably filled. Please do not apply.
Zenkraft is hiring! \n\nWe’re looking for an applicant who can provide first level technical support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraft’s customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit. This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams.\n\n\nDaily tasks will include:\n\n· Be first point of contact for customer service enquiries\n\n· Support onboarding of new customers, gathering implementation criteria\n\n· Investigate customer issues; identify the problem, resolve or escalate\n\n· Install and configure our application\n\n· Build workflow, process builders, reports and dashboards per the customer requests\n\n· Configure the Zenkraft-Salesforce shipping solution\n\n· Assign user licenses and manage user permissions\n\n· Provide timely responses to ongoing customer cases\n\n\nYou will have these skills:\n\n· Willingness to learn, and a fast, effective learner\n\n· Resourceful when handling customer queries\n\n· Great at solving problems\n\n· Personable with attention to providing great customer service\n\n· Excellent communication skills\n\n· Familiarity with G Suite\n\n\nYou may have these skills:\n\n· Salesforce experience - our solution works on all of the Salesforce Clouds (certifications are a plus)\n\n· Experience with other AppExchange solutions\n\n· Ability to create Salesforce formulas, workflows and process builders\n\n\nA small competency task using our app will form part of the interview process. \n\n \n\n#Salary and compensation\n$65,000 — $85,000/year\n\n\n#Location\nUnited States EST


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Crisp


verified closed
🇪🇺 EU-only

technical

 
This job post is closed and the position is probably filled. Please do not apply.
Crisp is a customer service software. Around 200K companies around the world use Crisp to help their customers. Around 140M visitors are using the chat widget every month.\n\nOur mission is to make the next-generation customer support app for startups. An app that makes customer support easier for end-users & support agents.\n\nCustomer support is a strong part of our culture. Everybody in the company, from developers to markets helps customers.\n\nWe are a small team (10 people) and our core Team in France (5 people), the rest is a diverse remote-only, and based around the globe.\n\nWe are looking for a technical customer service specialist to help Crisp users to solve their users.\n\nApplicants with technical skills like HTM5, CSS, Javascript are prefered.\n\nIn a typical day, you will help users using chat, email, and video-calls (rarely).\n\nApplicants in European timezones are preferred.\n\nThis job is the opportunity to join a fast-growing startup.\n\n#Location\n🇪🇺 EU-only


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Restream.io is a start up that is working in the field of LIVE streaming. Resteam allows users to stream their LIVE streams to multiple destinations at the same time. Some of our customers are Italian government, top DJs, gamers, TV presenters, etc.\n\nWe are growing exponentially and currently looking for a Support Specialist to start working with us. This is an entry level job, however, responsibilities will grow, depending on the skill set of the candidate. There are many areas where we still need bright people to do the work!\n\n**Responsibilities**\n* Answer customers via chat\n* Follow up with customers to upscale our plans\n* Execute on projects to improve efficiency of our day-to-day operations\n* Create and run initiatives to improve customer satisfaction\n* Share the knowledge with customers to improve overall awareness of the LIVE stream\n\n**Requirements**\n* Past experience in Customer Service\n* Experience dealing with big volumes\n* Experience growing in the role\n* Interest in the industry\n* Experience in LIVE streaming is prefered but not required\n* Fluency in English is required, fluency in Portugese, Spanish, Russian or German is not necessary but welcomed\n\n\n**What we offe**r\n* Start-up environment and flat company structure: daily work with the founders, no managers to watch over your shoulder.\n* Directly influencing the direction of the product and development.\n* Compensation: salary + equity.\n\n\n\n#Location\n🌏 Worldwide


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Aula


verified closed
CST +/- 2 Hours
 
💰 $64k - $73k

technical support

 

saas

 

zendesk

This job post is closed and the position is probably filled. Please do not apply.
# **The short version ⏳**\n\n**Mission:** Be a key, strategic member of our Product Support Team, and deliver ***"Educator love"*** by a thorough understanding of Aula, the platform and our partners (a community of 50k+).\n\n**Why:** Engagement is one of the most strongly-correlated predictors of success in learning. We are shaping how teachers teach and making every student feel a part of their classroom.\n\n**Who:** You are a natural-born problem solver with a partner-first mindset. You're not phased by challenges (let it be technical troubleshooting or solving complex client queries), and relish working in an ever-changing environment where no two days are alike.\n\n## What is [Aula](https://aula.education)? 🐝\n\nAula is a remote-first 30-person education startup building a learning experience platform.\n\nOur mission is to make engaging teaching and learning the norm.\n\nWe work with institutions like Coventry University and Glasgow University.\n\nThink of Aula as the heart of a university's digital campus: a shared space that brings together students, staff, and educators.\n\nRead more here:\n\n[This is Aula](http://www.notion.so/This-is-Aula-b8f80a8dd77e47858010b8a6ea553ca2)\n\n## 🛠The Role: Senior Product Support\n\n\nAs a strategic member of our Product Support Team, ***you'll ensure the highest level of support to the Aula partner community***. Thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\nBy developing an expert-level knowledge of the entire Aula platform, you'll ensure all our users receive the same, outstanding level of support during low and peak seasons. You'll thrive to achieve the highest level of quality possible and will coach and educate the wider Product Support Team and our educator community to encourage engagement. \n\nWe are one of the fastest-growing Higher Education platforms in Europe, we currently have a 50k (and growing) community of Aula users. We work under the model of 'following the sun' so support is there for our clients 24/7. We believe that support is not a cost centre for us, but it's a strategic advantage!\n\n- We on average ***solve 500 tickets per day, with a median 30-minute first-reply time and 2 hour resolution time***.\n- Recently, we discovered an issue that wasn't directly our fault around student enrollment. We put together a new way to fix it, and in less than a week had fixed over 2000 enrollment issues so that students weren't blocked from learning.\n\nThis is an opportunity to think big and impact the way we support our customers from day 1! This role will give you the opportunity to be the strategic voice of our users and helps us build the world's best product support function ever.\n\n***In this role, you will;***\n\n- Communicate best practices ensuring our users’ needs are met using the Aula platform to improve user satisfaction.\n- Ensure all users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing support with the highest level of quality to exceed our users’ expectations taking a minimum of 30 tickets/day whilst maintaining CSAT above 94%.\n- Coach other team members on quality to constantly exceed personal and team goals.\n- Diagnose and troubleshoot product issues/bugs and apply creative solutions for resolution/workarounds independently.\n- Coach and educate users via training to encourage engagement.\n- Make specific recommendations to significantly reduce ticket volume.\n- Change the operations of other teams through feedback and escalation of issues.\n- Provide input on processes to drive efficiencies (automation, content etc.)\n- Run and communicate small cupcakes to improve team effectiveness.\n\n# **We’d love to hear from you if… 🔍**\n\nYou have\n\n- A **technical aptitude** for, and experience troubleshooting web applications and mobile applications in a Saas environment. (It would be great if you had a basic understanding of APIs)\n- Previous experience (4+ years) in a technical support/customer support role.\n- A demonstrable history of regularly exceeding targets.\n- Experience creating and delivering training.\n- Used Zendesk before.\n- Worked closely with product teams.\n- Excellent problem solving and analytical skills with great attention to detail.\n- Excellent written and verbal communication skills in English.\n- The ability to multitask and keep up with a fast-paced start-up environment.\n\nYou\n\n- Appreciate the value of diverse and inclusive teams.\n- Thrive in caring and direct feedback environments.\n- Like to improve your process as much as you like to improve your product.\n- Respond positively to change, demonstrating flexibility in shifting priorities with seasonality (and sometimes with weekend work)\n- Like to think outside of the box to continuously improve the way we work. \n\n#Salary and compensation\n$64,000 — $73,000/year\n\n\n#Location\nCST +/- 2 Hours


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**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times—and, with more than 15 million users and 100,000 five-star reviews - komoot is on its way to become one of the most popular cycling and hiking apps out there. Join our fully remote team of 60+ people and change the way people explore! **\n\nDo you enjoy guiding users to the right solutions? Do you find investigating tricky issues entertaining? Have you ever been told you explain solutions really clearly and can do so in writing too? Then we would love to hear from you! \nWe are now looking for an outstanding Customer Support Manager to join our easy - going but incredibly efficient support team of four. You will assist our users with questions, technical problems and help them get the most out of the product. You will often be the first point of contact for our customers and you will represent their voices internally too. \nThe happiness and satisfaction of our users have always been central to our mission and you, together with the team, will play a crucial role in how our they perceive us.\n\n**Ready for your next adventure?**\n\n**What you will do**\n* Support our users via email as well as answer their questions on all channels (tickets, forums, Twitter, Facebook, App Store reviews).\n* Understand what users want, organize their ideas, and write effective help documentation for them\n* Handle technically complex and/or escalated cases.\n* Work with developers and QA to find and solve critical bugs in the wild.\n\n**Why you will love it**\n* You will work with Julia, Annika, Eleonora and Nouran - our small but extremely effective support team.\n* You’ll work with outdoor fans and help them to have great experiences.\n* You’ll be the voice and the ear for our users and have a big impact on our community.\n* You’ll play a key role and have a true impact in our international team.\n* We let you work from wherever you want, be it a beach, the mountains, a co-working space of your choice or anywhere else that lies in any time zone between UTC-1 and UTC+3.\n* Every day your work will inspire people to discover more of the great outdoors.\n* You’ll join us for team gatherings 3 times a year (when safe) in beautiful locations like Italy, Mallorca or the French Alps.\n\n**You will be successful in this position if you**\n* Have outstanding communication skills in German & English (C1-2), any other languages would be a great asset (Dutch, French, Italian or Spanish).\n* Have 2+ years experience working in online or tech. support and you love it. You know how to identify and report bugs and you are able to break down technically complex problems to simple explanations.\n* You’re an excellent written communicator, like producing help documentation and can win frustrated users over with your great writing skills.\n* You learn quickly and enjoy deep diving into technical issues and solving them.\n* Are highly self-driven, responsible, well- organized and able to handle several tasks at the same time.\n* You are positive and curious about our users’ needs and keen to improve their experience.\n* Have a passion for outdoor sports, apps and technology.\n\n**Sound like you?**\nWe want to hear from you! Please send us the following:\n*\n* Your CV in English highlighting your most relevant experience.\n* A write up explaining why you’re interested in working at komoot.\n* Feel free to tell us a little about yourself and show us your interests via your blog, Twitter, Tumblr, Flickr or your website.\n* Bonus points for: Doing something creative with komoot (We love people who go the extra mile).\n\n\n#Location\n🇪🇺 EU-only


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WP Media

 This job is getting a pretty high amount of applications right now (10% of viewers clicked Apply)

verified closed
🌏 Worldwide

technical support

 

wordpress

 

wp rocket

This job post is closed and the position is probably filled. Please do not apply.
Are you an inspirational, forward-thinking, people-centric, and customer-centric seasoned support leader? Do you excel at transforming vision and strategy into results? Have you led other support organizations to achieve next level of excellence during the growth phase of the business life cycle? Are you pragmatic with an unshakable focus on strategy, execution, and results?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩\n\nKeep reading for more details! 📝\n# Become Our New Head of Customer and Technical Support!\nAs the Head of Customer and Technical Support, you will lead the strategy and execution for our customer support and technical support groups to deliver an exceptional customer experience and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\nWP Media is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our free image optimization service, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! 😲\n\nYou will join and lead our remote, global team, covering AMER and EMEA regions. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-5. We are so curious to know which new country will be added to our distributed team map! 🌍\n# What Your Mission Will Be:\nLead and serve our customers and Support people to deliver an exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n# What You Will Be Responsible For:\nHere is a list describing the focal areas you'll be responsible for in this role (*do you happen to like making lists? So do we!*):\n\nYou will lead our global Customer and Technical Support strategy and execution to:\n* Customer-focused\n * Deliver an exceptional customer experience with lower customer effort that makes it easier and faster for them to gain the benefits of our products\n * Embrace a “customer centric” view of the end-to-end experience across all support channels and across the full support life cycle\n * Be the Voice of the Customer and advocate for customers\n\n* People Leadership\n * Hire, retain, nurture, coach, and empower customer-centric Support people who excel at serving our customers and achieving our mission and objectives\n * Push decision making down to those closest to the problem and/or customer\n * Actively coach and empower the management team, growing their leadership and management expertise, and coaching them to better serve their people and our customers\n * Champion continuous learning and professional development\n * Create a sense of psychological safety within the department\n * Keep your teams' morale, health, and happiness high\n\n* Operations Leadership\n * Simplify and optimize support operations to effectively, efficiently, and fiscally deliver and scale without significantly increasing headcount\n * Drive quarterly OKRs\n * Ensure operational readiness today, tomorrow, and long into the future\n * Develop the right set of analytics that\n * provide real insights into key aspects of Support operations\n * act as a compass to guide and ensure your department is moving towards our objectives\n * Embrace an "innovation mindset" to experiment with new technologies and ways of working that result in increased operating efficiencies, effectiveness, and team happiness\n * Champion continuous improvement\n\n* Partner with:\n * Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs\n * Executive team to share insights and expertise in the formulation of vision, strategy, and OKRs\n\n# What Do You Need To Excel at This Job:\nHere is a short list of the key attributes you'll need to excel in this role:\n\n* You are an exceptional servant leader\n* You empower your people\n* You are a team builder\n* You are an operations architect and optimizer\n* You are a performance and excellence maximizer\n* You get the *right* things done\n* You deliver the *right* results\n* You are fiscally pragmatic\n\n**Seasoned support leader with proven success.**\n\nYou have years of related leadership experience in customer-facing *technical* support in a B2C software or technology product company. You've successfully led cross-functional, globally distributed department of at least 20 people. Over the years of your career, you've amassed breadth and depth in what it takes for a support organization to deliver exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\n**Servant leader.**\n\nYour philosophy of leadership aligns to the servant leader style. You believe your role is to serve our customers and Support people. We value empowered people and teams. As a servant leader, you actively push decision making down to those closest to the problem and/or customer and actively coach people to develop their decision making superpowers.\n\n**People empowerer. Team builder.**\n\nYou know that to create customer happiness, you start with happy, high-performance support people and teams. You are a proven and exceptional people empowerer and team builder. You are an outstanding and effective coach. You serve your people by actively developing and coaching them as well as creating opportunities for each person to continuously learn, improve, and grow. You create a sense of psychological safety for your people. You excel at recruiting and retaining top high performing talent.\n\n**Unshakeable focus on execution, results, and strategy.**\n\nYou possess an unshakeable focus on execution, results, and strategy. Your eyes are focused on the vision of where we are going while your feet are firmly planted in daily to ensure your people are on course and moving towards that vision and the results we must achieve.\nYou are data-driven and masterful at developing the right set of metrics. You know that the right set of metrics is your compass that are a compass, helping everyone to know if we are on track.\n\n**Stellar communication skills.**\n\nYou present complex information to audiences ranging from cross-functional leads to executives and leave them informed and inspired.\n\n**Operations and performance maximizer.**\n\nThrough the years, you've refined your operational approach to maximize performance and excellence. You get the *right* things done and deliver the right results. You leverage OKRs to focus on and achieve those right things and results. You have an eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes).\n\n**Tune and refine, rather than redesign.**\n\nYou are agile, building on top of what exists and is already working well. You tune and refine, adapting for your new company, organizational design, department, and teams. You know that big sweeping changes are disruptive and costly. You opt to take baby steps.\n\n**Champion continuous learning and improvement.**\n\nYou advocate and champion continuous learning and improvement. You see mistakes, bad ratings, and missteps as opportunities to learn, improve, and grow. You encourage everyone around you to embrace these principles as part of your strategy to achieve results and better serve our customers.\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n## Do you want to know a few other things we appreciate about our candidates? Don’t worry if you don’t have experience in any of these areas. We’ll teach you.\n\n* Previous freelance or remote job experience.\nSlack will be your virtual office, where all the life of the company takes place.\n\n* Know web performance.\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you don’t know, we’ll teach you.\n\n* Love for cats or Corgis! 😸🐶\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![](https://lh4.googleusercontent.com/dCw_iuI2e-egWuXv1GN3y0qYTsEfgCSHIpuMNUXu5aO8C7w19nq4_wZXCNo9aAIMYPYiLeIeIHgZUzF9EwZeGFWNKn9WrTUR384r32GZP3TReiR4IRoM-8tiR5Nrido3VNhQRgRy)\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life**.\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we don’t count them!).\n\n![](https://lh3.googleusercontent.com/nsGMT7X35n4n-ZjLV9p5tX-INQBWGBf-rf-35is9TAbkxCv8OE6rPHK7URgKKtUpo-98hJAOw3oYtvBOynkzQCZWC6lreTw5wNnQVTTyjfMo_VzzgdrpfuMNfJTSgdSsRz1prFq1)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n![](https://lh6.googleusercontent.com/aUiqjtBr5AivuBE59K_ZJWkBcFKwwtuvgK6UgjIV7Lu63LZE47pAtO9fT-xvklUyD6y5ESrvy_CzvsIpjdcXVsdyCV62uFpyOWODX8fw9kDGEVBqzL8nmHkXkU_kJiWkREOlLWEq)\n\nNow that we've told you so much about us, it's your turn. 😉\n\nLet us know why you would like to become **our Head of Customer and Technical Support** and why you think you are the person we are looking for.\n\nWe can’t wait to receive your application! 🌟\n\n#Location\n🌏 Worldwide


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Platform.sh


closed
🌏 Worldwide

technical

 

engineer

This job post is closed and the position is probably filled. Please do not apply.
As a **Remote Customer Support Engineer**, you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\n**In a given day you might**:\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n* Diagnose, debug and document issues in both applications and systems.\n* Deploy and configure cloud infrastructure resources.\n* Troubleshoot, reproduce and report bugs.\n* Become a product expert and work toward improving our customer facing documentation.\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n* Work under limited supervision with considerable latitude for personal initiative.\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n* Participate in training teammates.\n\nThis role is permanent and full time, 5 days a week including Saturdays and Sundays as 2 other weekly days off will be allocated\n\n**Requirements**: \n\n3+ years combined of:\n* Linux system administration\n* Web development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job)\n* Experience using git\n* Managing DNS\n* Functional knowledge of TLS and encryption\n* Demonstrating exceptional communication skills to provide clear and empathetic customer support\n \n\nAbout Platform.sh\n\nPlatform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.\n\nWe give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.\n\nPlatform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University, and The British Council.\n\nWe want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry. \n\n#Location\n🌏 Worldwide


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Moodo


verified closed
🌏 Worldwide
 
💰 $26k - $52k

account management

 

exec

This job post is closed and the position is probably filled. Please do not apply.
We run a small company based in London that offers information and software services to individuals interested in matched betting or advantage play betting. This type of betting is very popular and well explained in this Wikipedia:\n\nhttps://en.wikipedia.org/wiki/Matched_betting\n\nWe've built software that automates the execution of sports bets / casino game strategies and we help our customers use this to earn a profit. We're UK based, have been operating for over 6 years. \n\nWe're looking to hire for a customer support / account manager role. This position would be full time and remote with a salary in the £20,000 - £40,000 range which includes a commission / bonus element.\n\n**Your day-to-day will involve:**\n\n* Client support through online messaging channels (no phone / voice support required)\n* Helping new customers sign up and get started\n* Checking in with each client account under management - ensure clients are completing their obligations\n* Answering general queries from clients\n* Chasing outstanding client invoices\n\n**Key Qualifications**\n\n* Fluent English and (ideally) a high level of German\n* 1-2 years of work experience in an administrative / customer support role\n* Ability to effectively prioritise and escalate user issues as required\n* Advanced customer service skills: active listening, empathy, conflict resolution, problem-solving, and professionalism\n* Ability to multi-task, work independently, and make accurate decisions with a sense of urgency\n\n**Why work with us**\n\n* Flexible working schedule that favours good work / life balance\n* Competitive salary with attractive commission. \n\n#Salary and compensation\n$26,000 — $52,000/year\n\n\n#Location\n🌏 Worldwide


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Service Provider Pro

 This job is getting a pretty high amount of applications right now (14% of viewers clicked Apply)

closed
Americas
 
💰 $10k - $15k

saas

 

part time

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
We're expanding our team and are looking for **a part-time customer support person** to help answer tickets during US business hours.\n\n[Service Provider Pro](https://spp.co) is an agency management and client portal software helping digital marketing agencies sell millions of dollars in services every month. We're a small and highly effective remote team – you'll have the autonomy to make decisions and do the best work of your career.\n# Benefits of this role\nHere's why this is a great job.\n\n* You'll play a huge role in the company. This isn't a support position where you're mindlessly closing tickets all day. Our support volume is not high but our customers expect thoughtful in-depth replies to their questions.\n* You'll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule.\n* You'll work 15-20 hours per week starting out. Hours are flexible depending on your availability. \n* This is an entry level position with support for growth and more hours.\n* You'll get paid $10.00-$15.00/hour depending on your skills and experience\n# The ideal candidate\nWe're open to hiring candidates with different backgrounds, experiences, and skills. If you're talented, self-sufficient, and ambitious you might be a great fit regardless of experience.\n\nThere are some attributes that are guaranteed to make you awesome at this:\n\n* You're a self starter, you don't need constant check-ins to get things done.\n* You're good at expressing ideas in clear and concise writing. The tone of our company is very personal, and being able to write simply is a must.\n* You're tech savvy. You're able to learn new software and figure out problems as they arise.\n* You're reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you'll do.\n* Finally, you're proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change. \n\n#Salary and compensation\n$10,000 — $15,000/year\n\n\n#Location\nAmericas


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SomewhereWarm


verified closed
🇪🇺 EU-only
 
💰 $35k - $45k

wordpress

 

woocommerce

 

ecommerce

This job post is closed and the position is probably filled. Please do not apply.
Hey there 👋 \n\nWe are **SomewhereWarm** — a tiny, support-driven software team behind some of the most sought-after WooCommerce plugins in existence. \n\nWhat drives us? Helping new entrepreneurs see their ideas grow and succeed with WooCommerce. What unites us? The courage to measure success not only through numbers; but through our capacity to learn, grow, and re-invent ourselves.\n\nWe know what it takes to write great software, and take pride in how our [customers talk about our work](https://woocommerce.com/vendor/somewherewarm/). But there is still a lot to build and learn — and we need your help to make it happen.\n\nAre you comfortable hopping across the human and technical side of software? Can you recognize a product-minded Support team when you see it? If yes, you're in luck: We are looking for a Customer Support Engineer to join our happy, calm crew!\n\n\n**THE JOB**\n\nAs a Support Engineer at SomewhereWarm, you will be responsible for providing an amazing support experience to our customers. You will:\n\n* Help WooCommerce merchants succeed with our software using HelpScout.\n* Walk the fine line between user “wants” and needs, keeping an eye out for trends and valuable product insights.\n* Use critical thinking to identify and investigate bottlenecks and bugs.\n* Validate new features and fixes, and suggest improvements.\n\nYour [role](https://somewherewarm.com/pillars-of-support/) will often require you to solve tricky riddles that go far beyond basic troubleshooting: To succeed, you will need:\n\n* some hands-on experience with front-end development; combined with \n* a deep understanding of what it takes to build trust and empathize in writing. \n\nOn your first few weeks with us, your new teammates will guide you through a training plan that has been designed to help you get up to speed with our products and operating procedures. In parallel with your main responsibilities, and depending on your experience, you will be encouraged to:\n\n* Learn more about front-end development and testing.\n* Help us refine our customer-driven culture.\n\n\n**YOU**\n\nWe are looking for a great writer and communicator with a highly developed sense of compassion and empathy. You:\n\n* possess native-level fluency in written English;\n* understand how to build trust through clarity and empathy in writing; and\n* are comfortable with written, asynchronous communication and self-directed work.\n\nOn a technical level, you:\n\n* understand how the web works and are comfortable with its core technologies;\n* have some professional front-end development experience; and\n* are not intimidated by your browser’s Developer Tools.\n\nBonus points if you have:\n\n* previously supported a software product;\n* worked with WordPress and WooCommerce.\n\n\n**SOMEWHEREWARM**\n\nAt SomewhereWarm, we support a life well-lived, at work and away from it. We value autonomy and trust, and are passionate advocates of remote work. If you like the idea of joining a team to work and grow with, and not for, then [Ilia, Jason, Maria, Chris and Manos](https://somewherewarm.com/about/) would love to hear from you!\n\nWe offer:\n\n* a flexible leave policy (paid up to 4 weeks/year);\n* your own learning and development fund;\n* top-of-the-line Apple hardware;\n* a calm atmosphere and laid back attitude that encourages you to do — and to be — your best;\n* the freedom to work from: a) home, b) your favorite coffee shop, c) a sunny beach, or d) our awesome office space in Athens, Greece.\n\n\n**A DAY AT WORK**\n\nWondering what it’s like to work with us? Here’s how a day in your new life might be:\n\n* 09:30 AM — You wake up at home and grab a coffee or snack.\n* 10:10 AM — You review your e-mail, check Slack for new messages from the rest of the team, and then join everyone for the team’s virtual stand-up.\n* 10:20 AM — After getting looped in on the team’s status, you open HelpScout and scan new tickets for issues or questions that might need immediate action. Then, you continue working on tickets that you handled during the previous day.\n* 11:00 AM — For the next couple hours, you help WooCommerce store owners and developers get the most out of our products. From assisting with new setups to solving complex technical riddles, there’s always a new challenge to overcome, every day!\n* 13:00 PM — A teammate has written a small CSS customization for a customer and needs a sanity check from you! You review the request and the snippet together, and then share it with the customer.\n* 13:30 PM — A bugfix that you’ve been waiting for is ready! First, you confirm that automated tests are passing. Then, you build a patched, pre-release version of the plugin and share it with the customer.\n* 14:00 PM — The support queue is cleared, so you decide to take a break for a couple hours and do some more work later. Before logging off, you quickly write a note about a feature request you’d like to discuss at the team’s product hangout.\n\nLater, you grab your laptop again to work on a few more tickets — or perhaps you dust off your writing skills to help the team ship a major release: You review/update documentation, or write about a new feature in our blog.\n\nSounds interesting? Apply! \n\n#Salary and compensation\n$35,000 — $45,000/year\n\n\n#Location\n🇪🇺 EU-only


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Crisp


verified closed
🇪🇺 EU-only

saas

 

chat

 
This job post is closed and the position is probably filled. Please do not apply.
Crisp is a customer service software. Around 200K companies around the world use Crisp to help their customers. Around 140M visitors are using the chat widget every month.\n\nOur mission is to make the next-generation customer support app for startups. An app that makes customer support easier for end-users & support agents. \n\nCustomer support is a strong part of our culture. Everybody in the company, from developers to markets helps customers.\n\nWe are a small team (10 people) and our core Team in France (5 people), the rest is a diverse remote-only, and based around the globe.\n\nWe are looking for a technical customer service specialist to help Crisp users to solve their users. \n\nIn a typical day, you will help users using chat, email, and video-calls (rarely).\n\nApplicants in European timezones are preferred.\n\nThis job is the opportunity to join a fast-growing startup. \n\n#Salary and compensation\n$35,000/year\n\n\n#Location\n🇪🇺 EU-only


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ORCID


verified closed
European Economic Area (Eea) or North, Central, or South America

technical support

 

member services

 

apis

 

integrations

This job post is closed and the position is probably filled. Please do not apply.
ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. This role will support our members to help us scale our maturing operations. \n\nORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control. \n\n**To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.\n\n**Job Summary**\n\nThe Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. The Member Support Technical Specialist will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. \n\nThe position will be part of the Engagement team and reports to the Regional Engagement Manager. The successful candidate will have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\n* Providing first-in-class technical support to ORCID members and service providers\n* Increasing the percentage of members who are fully integrated into ORCID systems\n* Serving as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\n* Providing ORCID technical training to Consortia leads\n* Liaising with the ORCID technical team for effective handling of complex technical challenges\n* Coordinating issues with our partner organizations where needed \n* Maintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\n* Being proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n\n**Requirements and Qualifications**\n\n* Minimum of 3-5 years relevant professional experience \n* English required; strong preference for one of the following additional languages: Spanish, Portuguese, French, or Russian\n* Candidates should be based in the European Economic Area (EEA) or in North, Central, or South America\n* Possess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\n* Basic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\n* Experience working with web APIs and troubleshooting issues related to APIs\n* Comfortable working in a team and facilitating cross-team collaboration\n* Willingness to commit to occasional international travel (\n\n#Location\nEuropean Economic Area (Eea) or North, Central, or South America


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Craft CMS


verified closed
🌏 Worldwide

php

 

craft cms

 

aws

 

devops

This job post is closed and the position is probably filled. Please do not apply.
Pixel & Tonic, the team behind Craft CMS, is looking for an experienced Technical Support Engineer. The ideal candidate enjoys diving into complex technical issues, is experienced with Craft CMS, is as comfortable on the front-end as the back-end of a site, and is ideally available working APAC or Eastern European hours. We take pride in providing exceptional customer support, so it's important that this candidate has excellent written and verbal communication skills, is friendly and has a good sense of humor. At Pixel & Tonic, we work hard to create software that developers love using, but we like to have fun while we do it!\n\nIn this role, you'll have the opportunity to:\n\n- Help shape the future of support at Pixel & Tonic across Craft CMS, Craft Commerce, and future products\n- Make a meaningful impact on thousands of customers and developers by helping them solve technical issues they're encountering with Craft CMS and first-party plugins\n- Find creative ways to help customers solve their problems\n- Travel internationally for conferences and team trips\n- Work remotely from anywhere in the world\n- Have access to all the tools and tech you need to work effectively\n- Earn a competitive salary with bonuses and benefits\n\nTo succeed in this role you should have the following skills and experience:\n\n- Experience with Craft CMS and Craft Commerce\n- Experience with modern PHP development using PhpStorm and Xdebug\n- Experience with DevOps a plus\n- Excellent written and verbal communication skills\n- Ability to communicate effectively with both technical and non-technical customers\n- Ability to analyze complex problems and present solutions\n- Are self-motivated and can work independently\n\nThis is a full-time salaried position. Salary DOE\n\n#Location\n🌏 Worldwide


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Picqer

 This job is getting a pretty high amount of applications right now (10% of viewers clicked Apply)

verified closed
Netherlands

dutch

 

nederlands

 

klantenservice

This job post is closed and the position is probably filled. Please do not apply.
Wij zijn ervan overtuigd dat naast een goed product, fanatieke support onze belangrijkste kracht is. Ons 3-koppige support team doet dat super goed. We zoeken nu een Technical Support Specialist voor het support team zodat we technische vragen nog sneller kunnen beantwoorden en we de developers minder hoeven storen.\n\nAls Technical Support Specialist draai je als volwaardig lid van het support team mee. Zo ben je het belangrijkste aanspreekpunt voor onze klanten bij vragen en voor advies. Bij technische vragen of bij mogelijke bugs ben jij de expert in het team die de klant direct helpt of ondersteuning biedt aan je directe collega's.\n\nWe zoeken ook een reguliere Support Specialist\n\n**Over Picqer**\n\nPicqer is magazijnsoftware voor webwinkels. Wij richten ons op het blij maken van klanten met goede software en uitstekende support. Dat is de motor van onze lange termijn groei. We hebben intensief contact met de gebruikers en proberen hun werk zo leuk en makkelijk mogelijk te maken.\n\nWe bestaan 8 jaar, groeien hard en verwerken op dit moment 5% van alle Nederlandse webshop-bestellingen. Dat doen we met een team van 12 mensen waarbij iedereen veel verantwoordelijkheid en vrijheid heeft. We hebben een prachtig kantoor in Arnhem vanaf waar we kunnen werken, maar we werken ook veel vanuit huis. Zowel tijdens het coronavirus, als daarna.\n\n**Onze support**\n\nWe hebben intensief contact met onze gebruikers. Niet omdat onze software zo moeilijk is, maar omdat we toegankelijk zijn en snel reageren. Zo gaat veel van het contact over een betere werkwijze in het magazijn en nemen we pro-actief contact op als we denken dat er verbeteringen mogelijk zijn.\n\nWe zijn hoofdzakelijk per e-mail bereikbaar, waarbij we bijna alle e-mail binnen 1-2 uur beantwoorden en 40% zelfs binnen 15 minuten. Maar bij complexe situaties of advies hebben we ook telefonisch contact met klanten. Daarnaast hebben we ook contact met andere partijen, zoals programmeurs van de klant of met partners waar we koppelingen mee hebben.\n\nHet support team is verantwoordelijk voor een zo goed mogelijke ondersteuning van onze gebruikers. We hebben geen belscripts, maximale tijd per ticket en we doen niet aan micromanagen. In het team heb je de vrijheid om je werk op je eigen manier te doen, zolang je dat doet vanuit de Picqer-filosofie: open, persoonlijk en behulpzaam.\n\nOp dit moment bestaat het team uit 3 support specialisten. De meeste technische vragen behandelen zij zelf, maar meerdere keren per week worden vragen doorgespeeld aan de developers. Bijvoorbeeld om te controleren of een storing bij één klant aan die klant zelf ligt of aan ons.\n\n**De rol**\n\nWe zoeken iemand die graag anderen helpt, duidelijk kan communiceren en kan programmeren in minstens 1 taal. Het zou mooi zijn als je support ervaring hebt, maar anders verwachten we ervaring in een andere rol waarin je intensief contact hebt met klanten of eindgebruikers, bijvoorbeeld in een sales of product owner rol.\n\nJij bent samen met het Support team het eerste aanspreekpunt voor klanten die mailen of een bericht sturen via social media. Je probeert de klant zo goed mogelijk te begrijpen, haar probleem te verhelpen en te adviseren. Dat kan zowel over onze software gaan als over processen en handigheidjes in het magazijn.\n\nAls er technische vragen zijn waar je support collega's niet uitkomen, komen ze eerst bij jou. Bijvoorbeeld in dit soort situaties:\n\n* Advies aan een klant over hoe ze de API het beste kunnen gebruiken om een bepaalde situatie te krijgen.\n* De klant krijgt een webshop niet gekoppeld vanwege een technische foutmelding, maar de klant zegt dat aan hun kant alles goed staat. Dan onderzoeken we of het aan ons ligt of toch aan de klant. En als het aan de klant ligt hoe we ze toch zo goed mogelijk kunnen helpen.\n* We vermoeden een bug in onze software op basis van een vreemde situatie bij de klant. Dan pluizen we eerst de situatie van de klant uit en controleren we onze code of dit een verwachte situatie is of niet.\n* De klant heeft per ongeluk 10.000 bestellingen geannuleerd maar weet niet meer welke. Misschien kunnen wij op basis van de API of de database aan de klant doorgeven om welke bestellingen het gaat. Soms maken we ook een scriptje om zulke situaties te herstellen als we de klant daarmee veel tijd kunnen besparen.\n\nWe zoeken iemand met voldoende programmeerervaring om zulke vragen zelfstandig te onderzoeken en te beantwoorden. Je kan programmeren in tenminste 1 taal zoals PHP, je kan SQL queries schrijven en je hebt ervaring met HTTP API's.\n\n**Wat we zoeken**\n\nWe zoeken een fijne collega met zowel programmeerervaring, als ruime ervaring in contact met klanten of eindgebruikers. Iemand die enthousiast is, structuur heeft in het werk en houdt van het oplossen van complexe puzzels.\n\nJe programmeerervaring bestaat uit minstens 1 jaar werkervaring als programmeur. Dat mag in PHP zijn, maar ook in een vergelijkbare taal. Je kan goed lezen en begrijpt hoe de code werkt. Voor het schrijven van code is het voldoende als je scripts kan schrijven die data uit enkele API's verzamelt.\n\nSoms ligt er druk op je, zoals wanneer een magazijn met 20 medewerkers stil ligt tot jij het antwoord hebt gegeven. Jij kan die druk prima aan. En soms heb je een geïrriteerde klant aan de telefoon, of moet je slecht nieuws brengen. Ook dan blijf jij helder communiceren.\n\nJe leert snel en je vindt het leuk om anderen mensen helder uit te leggen wat je net geleerd hebt.\n\nDe functie is voor 32 tot 40 uur, wat jij het fijnste vindt.\n\n**Wat we je bieden**\n\nBij Picqer werk je samen in 1 groot team. Met z'n allen werken we aan een top product voor tevreden klanten. Dat doen we in een open en transparante omgeving. We houden elkaar op de hoogte over alles: als er technische uitdagingen zijn, hoe het bij sales gaat, maar ook over de toekomstplannen en financiële details.\n\n* Gezellig en groeiend team\n* Prima salaris volgens onze vaste salarisformule, onderhandelen is dus niet nodig (voor deze rol: 2.960-3.900 bruto per maand)\n* Reiskostenvergoeding en pensioenbijdrage\n* Persoonlijk opleidingsbudget om zelf in te vullen\n* De beste tools om je werk zo leuk mogelijk te maken (zoals een MacBook Pro, groot scherm, zit/sta bureau en een goede stoel op kantoor), zowel op kantoor als thuis\n* Continue 1-op-1 coaching en feedback om te zorgen dat je de beste versie van jezelf wordt\n* Op kantoor dagelijks lunch, oneindig koffie, thee en fris\n\n**Distributed en ons kantoor**\n\nWe hebben een prachtig kantoor in Arnhem als uitvalsbasis. Maar we communiceren voornamelijk via geschreven tekst via online tools als Basecamp, Slack en e-mail. We hebben nauwelijks vergaderingen. Veel teamleden werkten voor het coronavirus al regelmatig thuis.\n\nHet coronavirus heeft ons beleid blijvend veranderd: we zijn nu een distributed team. Je mag op ons kantoor werken, maar dat hoeft niet. Ook als het coronavirus verdwenen is. Voor deze functie hoef je niet in de buurt van Arnhem te wonen.\n \n\n#Salary and compensation\n$45,000/year\n\n\n#Location\nNetherlands


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This job post is closed and the position is probably filled. Please do not apply.
Customer Support Specialist\n\n\n\nLocation: Remote (PT Time Zone)\n\n\n\nRiverside.fm is the one-stop platform for podcasters and content creators. On riverside.fm, content creators can record in studio-quality remotely, with both audio and video. Since launching, we have experienced rapid growth and need someone who can help us navigate this growth by providing fast and tailored support to all customers.\n\n\n\nOn riverside.fm, we are just as well known for our customer support as we are for the high quality of recordings. \n\n\n\nWe’re looking for someone to join our team as a Customer Support Specialist. This position is for someone creative, passionate about the podcast community and the wider tech scene, customer-focused and willing to work outside strict hours to offer support and advice to clients. You'll be building our help desk and providing direct support to customers. \n\n\n\nThis is an exciting opportunity to get involved with a fast growing startup with huge potential to revolutionise the podcast market and, more widely, the future of content creation. \n\n\n\n**Key Responsibilities**\n\n* Respond in real time to customer queries, ranging from pricing enquiries to technical concerns; \n\n* Write help desk articles; \n\n* Conduct research to form a database of questions and answers accessible to customers; \n\n* Track and consolidate customer feedback, market data and solutions to create a category-defining startup in the content creation market. \n\n\n\n**Required Skills And Experience**\n\n* 1 year in a customer-facing role (desirable)\n\n* You enjoy writing, and doing so quickly and clearly with superior English-language communication skills both oral and written;\n\n* Optimistic and enthusiastic; \n\n* Can empathise with users and quickly grasp the issues they’re facing;\n\n* Computer proficiency; \n\n* Ability to explain complex topics clearly and concisely;\n\n* Ability to work in a remote team through self-motivation and independent initiative.\n\n\n\n#Location\n🇺🇸 US-only


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SafetyWing


verified closed
🌏 Worldwide

customer service representative

 

support

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
We are looking for a Customer Service Representative to join our fully remote team in a fast-growing startup. We love to be helpful and guide our customers with any problem, big or small.\n\nCurrently we have two products: Travel Medical Insurance and Health Insurance (for companies and individuals). Our customers are from all over the world, but the service is mainly provided in English and therefore excellent English skills are essential. Some experience with insurance, customer service, tech or health care would be very relevant for the job.\n\n**Responsibilities**\n\nOur customer service team is fully remote and works in different time zones to provide a 24/7 customer service live chat and email response. You would mostly be working on your own during your shifts and therefore independence and resourcefulness are key qualities for this job. However, we do have a friendly and helpful global team and we’re also definitely working for someone who is a joy to work with. The job can easily be combined with other commitments, if they can be put on hold when you're needed.\n\n**Requirements**\n\nOur principles for customer service are:\n\nBe honest\nHelp the customer\nBe clear and concise\nBe kind and make the customer happy\nPractical Information\n\n\nExpected hours per week: Approximately 20 hours (varies) \n\n#Salary and compensation\nStarting salary is $15/hour/year\n\n\n#Location\n🌏 Worldwide


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Empire Flippers


verified closed
🌏 Worldwide

feature testing

 

analyze bugs

 

quality control

This job post is closed and the position is probably filled. Please do not apply.
The Lead Quality Assurance Specialist works directly with the QA Supervisor and engineering team, developing and performing quality control tests on the EF platform. The person in this role has solid QA experience in identifying root causes of problems and is able to recommend and/or implement corrective measures and debugging procedures to ensure that our platform and systems work correctly.\n\nHere’s a look at some of the tasks and processes you’ll be responsible for:\n\n* Draft proposals for testing programs and operating procedures; outline specific criteria and conditions to be applied\n* Assist in leading team in executing test plans on pre-release platform features by verifying functionality, data content, performance, usability and compatibility\n* Develop systems to gather data during testing at the quality control stage of processes \n* Study data gathered during testing and evaluate the validity of the results to ensure they meet organizations and customers quality and product integrity requirements\n* Review and analyze bug data to identify trends in feature quality\n* Diagnose issues, report defects, and propose regression tests to discover reoccurrences\n* Work with team to triage and prioritize issues for resolution\n* Develop ongoing quality control testing procedures to be incorporated into the regular production process\n* Oversee and train team on best practices to troubleshoot errors and issues
\n\n#Location\n🌏 Worldwide


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Skedda

 This job is getting a pretty high amount of applications right now (12% of viewers clicked Apply)

verified closed
🌏 Worldwide

non tech

 

customer success

 

saas

This job post is closed and the position is probably filled. Please do not apply.
We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.\n\nWe’re an Australian-based SaaS company, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.\n\nYour role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.\n\nWe're a small team, so you'll have a big impact!\n\n**Your day-to-day will involve:**\n\nAnswering email/chat questions from prospective and existing customers\nHelping customers find solutions to their unique scenarios\nCalls and demos with potential customers\nCollect and report feedback for driving product-development decisions\n \n**For this role we need you to:**\n\nBe motivated to help people with their questions\nHave a friendly, engaging and relaxed style\nDemonstrate outstanding written and verbal communication in English\nBe generally interested in SaaS products\n \n**About Us:**\n\nSkedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.\n\nWe are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team!\n\n#Location\n🌏 Worldwide


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ORCID

 This job is getting a pretty high amount of applications right now (14% of viewers clicked Apply)

verified closed
🌏 Worldwide

support tickets

 

helpdesk

 

user support

 

manager

This job post is closed and the position is probably filled. Please do not apply.
**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our mission is to connect research and researchers, with a strong focus on user control and privacy. Launched in October 2012, there are now over 9,000,000 registered ORCID users, more than 1,100 member organizations, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 11 languages.\n\nWe are a mission-driven not-for-profit organization grounded by our core values: we are open, transparent, collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our remote-only team is diverse, and based around the globe.\n\n\n**THE ROLE**\n\nORCID is seeking an experienced manager to lead the user support function for the organization. The successful candidate will manage a team of four to provide timely and quality user support, serve as the “voice of the user” within the organization and work with other departments in improving the user experience, and scale the user support function as the organization grows.\n\nThis position is full-time (40 hour/week), and reports to the Technology Director. This is a fully remote role at an all-remote organization. Candidates must be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n\n\n# Responsibilities\n **Timely and Quality User Support**\n\nEnsures ticket responses meet expectations in both quality and quantity, and that Service Level Agreements and other support team goals are met\nEnsures relevant metrics are tracked in order to extract actionable data \nManages support processes and workflows, identifies and implements process and policy improvements, collaborating with other teams as appropriate\nEnsures that appropriate tools/documentation/training exist to support the work of the support team\nEnsures we are maximizing our use of tools (especially Zendesk) in support workflows\nArranges adequate help desk coverage (e.g. holidays, vacations, weekends)\nAssists the support team members in responding to user requests by providing clarification and guidance where required\nIdentifies trends in user requests and determines the best methods to address them\n\n\n**Voice of the User in the organization**\n\nReports bugs and technical issues that drive ticket volume to Technology and Product Team\nEnsures user feedback and feature requests are communicated to Product Team\nMakes recommendations and collaborates with Product Team on areas of UI which are driving ticket volume\nParticipates in calls and projects with the other teams (Product, Technology, Communications, Engagement) as needed to provide a “voice of the user” to the larger organization\n\n\n**Support at Scale**\n\nLeads the support team in identifying ways of reducing ticket volume per number of active users (through bug fixes, suggestions for UI improvements, KnowledgeBase documentation, and other methods)\nLeads the support team in identifying ways of improving the efficiency of ticket responses (through technological, organizational, workflow and other means)\nAnticipates foreseeable increases in ticket volume and ensures support team will be able to respond at scale\nUnderstands process involved in automating some aspects of user support, as well as benefits, drawbacks, and when to consider automation\n\n\n**Management**\n\nCoordinates and runs regular (e.g.: 1-2x weekly) internal support team meetings, and other meetings as necessary\nCoordinates weekly 1:1 meetings with each support team member\nWorks with support team members on career goals and professional development\nParticipates in hiring, evaluating, scheduling and transferring support team members where appropriate\nWrites and delivers employee evaluations\n\n\n\n \n\n# Requirements\nFluent written and spoken communication in English\n2+ years of support experience and 2+ years of management experience, OR 2+ years managing a user support team via a helpdesk platform\nExcellent communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic environment\nExperience extracting and communicating actionable recommendations from feedback and data\nMotivated and results-driven, with a high-level of energy, enthusiasm, and initiative\nTech-savvy and able to troubleshoot technical issues\nExperience optimizing process and building efficiencies through automation\nMust be able to work during Europe or Americas standard business hours (Mon-Fri) with at least four hours daily between 1200-2000 UTC, with recurring meetings at 1500 UTC.\n\n\n**NICE-TO-HAVES**\n\nExperience working remotely\nExperience working in the research community\nExperience improving support workflows and processes\nExperience resolving disputes or other sensitive issues\nExperience writing documentation\nExperience with analytics, especially with ticket data\n\n\nWE PROVIDE\n\n\n\nA committed and awesome team serving an engaged community\nCompetitive compensation and benefits\nFlexible work hours and tools to support our virtual office environment\nORCID provides a laptop\n\n\n\n\n\n\n#Location\n🌏 Worldwide


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LEARNCUBE


verified closed
The Americas

outbound sales

 

sales

 

customer success

 
This job post is closed and the position is probably filled. Please do not apply.
**Are you looking for an exciting, fulfilling and fun role with a fast-growing edtech company?**\n\nLearnCube, and millions of learners across the world, need you now. LearnCube is a virtual classroom software startup that is on a mission to transform live online education. Through our award-winning online classroom, we help education entrepreneurs from the individual online tutor, to some of the world’s largest tutoring companies succeed online. We also have a special strength in online language education, where we work with iconic language education companies like Babbel. \n\nWe’re a 6-year-old company based in London but have a vibrant “remote-first” culture with people from New Zealand, Australia, United Kingdom, South Africa and many more.\n\nAs the North American Business Development Manager for LearnCube, you will be working with an all-star team, building new business relationships with the kinds of customers that you’d actually be happy to know as friends, and proudly selling an extraordinary education solution that the world needs more than ever. \n\nYou’ll have much more opportunity to learn and grow professionally and contribute to the company culture with LearnCube, than you would being another cog in a big tech corporate machine. In fact, you’ll be working closely with CEO and Sales Director. \n\nTalking about culture, we offer a supportive, safe and fun work environment. Whatever gender, race, sexuality, nationality, religion, education, languages or quirks you have (or don’t), we don’t mind. Just bring strong values of honesty, trust, grit, motivation, and energy. \n\nYou will be expected to spark new business opportunities, particularly with owners of tutoring companies based in western and central parts of the United States. However, we hope you can grow into our regional sales director over time where you’ll be co-creating sales systems and nurturing a healthy, high-performing, positive sales team & culture. \n\n**What you’ll get from LearnCube:**\n* Full-time work, initially as a 3-month fixed term contract (remote position)\n* Base salary with an exciting bonus structure based on performance\n* Note that if the contract goes well:\n* We can discuss a full-time contract.\n* Path towards promotion to Sales Director of North America \n\nPerks would include: \n* Freedom to live where ever you like so long as you have reliable, fast internet and a permanent residence located in the Americas\n* 1 x per year, you will enjoy an all-expenses-paid team trip to an exciting location in Europe (I think this might need to wait for the dust to settle a little post-COVID)\n* We’ll provide a monthly contribution towards your favourite local co-working space\n* Significant professional development opportunities\n* Opportunity to go to conferences\n* Oh… and you’ll feel much more motivated knowing you’re changing the world for the better; improving both the access to and quality of education across the world. \n\n# Responsibilities\n * Outbound sales\n* Inbound sales\n* Key account management\n* Product demonstrations via LearnCube classroom \n\n# Requirements\n**Guiding criteria for the successful candidate:**\n* Ambitious, energetic, honest, humble and motivated by the mission\n* 3+ years of remote outbound sales experience \n* Strong experience in sales (ideally in education & technology)\n* Some experience with academic tutoring\n* Excellent communicator (spoken and written)\n* Show initiative and not shy from taking on responsibility and projects\n* Interest or ability to speak a second language (Mandarin, German, Arabic, Spanish & French are all especially helpful)\n* Ability to adapt and grow (startup life isn’t a straight line)\n* Able to meet (virtually) with your team in Europe a few times a week for support, training and fun.\n\nHowever, we do have some non-negotiables…\n\n**LearnCube non-negotiables**\n* Are you a team player and good person? We have a strict no d--khead policy.\n* Do you have a passion for education?\n* Are you fluent in spoken and written English? Note, you don’t have to be a perfect native speaker...in fact, that’s sometimes a positive :)\n* Do you already share our values: honesty, trust, grit, motivation, and energy?\n* Can you demonstrate strong skills in outbound sales - col calling, emailing and tracking down a deal?\n* Can you provide evidence of at least 6-12 months of experience working at least 20 hours a week remotely? \n \nAside from the non-negotiables, please don’t worry if you can’t check absolutely every criteria above (you’re probably more awesome than you think).\n \n\n#Salary and compensation\n$80,000/year\n\n\n#Location\nThe Americas


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PSPDFKit


verified closed
6 Hours +/- of UTC

support

 

multi-platform

 

b2b

 
This job post is closed and the position is probably filled. Please do not apply.
We're hiring a Head Of Technical Support with the goal of supervising and improving the support experience for all products. We build products spanning a variety of technologies and often receive both beginner and deeply technical questions. Support is the most important product at PSPDFKit and we want to make sure our customers have a great experience each time they interact with us.\n\n**We Offer:**\n* A remote-first focus that allows you to set up working hours that best fit your daily routine.\n* A family-friendly work environment.\n* Room for personal and professional development through the encouragement of learning and experimenting.\n* The time to help you improve upon your personal goals (through regular 1on1s and mentoring).\n* Two planned company events during the year (for example, in Croatia, Italy, Spain, Greece, and Vienna).\n* Working with a motivated team that enables you to do your best.\n* A generous vacation policy of five weeks, plus an additional allowance for conferences.\n* A comprehensive onboarding process to get you up to speed, and intensive 1:1 training to learn all the details about what's important on support, how to treat customers well and how to communicate successfully.\n \nPSPDFKit helps companies and users increase productivity across the globe. With our robust PDF solutions, we ensure developers and end users have the highest quality tools available to do their best work. Trusted by industry leaders such as IBM, SAP, Lufthansa, and United Airlines, PSPDFKit is the go-to solution for integrating PDFs into your app. Find out more about us on our team page.\n\n# Responsibilities\n **You Will:**\n* Take care of 1st-level support and make sure that we have a fast ticket turnaround time.\n* Work closely with our Founder Peter Steinberger to take over the support responsibilities.\n* Supervise our support team and help coach team members when it comes to communication and prioritization.\n* Maintain and improve our internal support guidelines and ensure everyone works in line with it.\n* Manage and improve our Zendesk and Intercom setup and online support form flow.\n* Ensure our weekly support team rotation works for all platforms, and help our platform teams with scheduling support duties.\n* Add, refine, and improve support snippets and identify areas where our developers need more support.\n* Identify customers with extended support requirements.\n* Set up a system to guarantee optimal response times.\n* Help maintain and improve technical and product documentation together with the teams.\n* Communicate and collaborate with sales and PMs about feature requests and help tracking them.\n* Respond to Apple App Store and Google Play Store app reviews and collect interesting feedback from the community.\n* Track OKRs via writing SQL statements against an PostgreSQL database (this is something you can also learn on the job, we do not expect you to have knowledge in all skills listed here).\n\n \n\n# Requirements\n**You Should:**\n* Be located somewhere that’s 6 hours +/- of the UTC timezone.\n* Not be afraid of multiple programming languages, be willing to learn Android, iOS, Web, Windows on a level where you're able to run and understand our examples.\n* Have Big-picture thinking: We don't want you to optimize for your KPIs, but for the company. Your role doesn't end at Zendesk. If you can tweak how we do support to lower incidents this is a larger success, than if you can make sure every incident is closed in 5 minutes (example: write documentation for easy things, rather than being happy easy tickets get closed quickly)\n* Enjoy working with a wide range of developers and both potential and existing customers.\n* Be eager to learn the basics of a large variety of new technologies used in our products.\n* Have excellent written communication style - you'll be handling many tickets yourself.\n* Have a well-rounded approach to problem solving.\n* Work independently and have a high sense of responsibility.\n* Understand the value of changes in the larger context of the business and the product’s customer.\n* Have a very good command of English. Further languages are a plus!\n* Use inclusive language for both internal and customer communication.\n* Please note that you can be a perfect fit even if not everything we’ve outlined above applies to you. If you have any questions, please don’t hesitate to ask.\n\n#Location\n6 Hours +/- of UTC


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
This job post is closed and the position is probably filled. Please do not apply.
We are a bootstrapped but growing Web Based Software as a Service (SAAS) company that primarily provides Online Learning Platforms/EdTech to B2B Clients. One of the challenges is to work with existing clients (many of them) and provide first line of support.\n\nThis role would require you to do the following on a daily basis:\n\n- Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client.\n\nThe ideal person for this role:\n\n- You have been in a similar role for at least 2+ years professionally.\n\n- You have enough technical background where you don't necessarily need to write code but understand how software and web applications work to be able to become the first line of defense for client queries/issues.\n\n- Ideally working knowledge of how the web works including HTML/CSS. Any experience in building or coding websites is a huge plus or bonus. Any exposure to programming languages such as PHP etc is a huge bonus including ability to analyze/code WordPress themes,plugins and Laravel applications\n\n- Experience and ability to work with Content Management Systems (CMS) such as WordPress to build webpages and content as needed.\n\n- Experience dealing with multiple clients and juggle between multiple tasks on a daily basis. The nature of support by definition is not fixed. Your day could vary depending on the situations and issues that arise and you need to be able to manage them well.\n\n- Excellent communication, verbal and written skills. \n\n- Someone who does not make any assumptions and asks tons of questions to a client before confirming an issue. You should be very good at investigative skills and know the right questions to ask.\n\n- Proactive vs reactive. If you see a potential issue with a client that could come up, bring it up to the team beforehand and collaborate to crush the problem on its head.\n\n- You know each customer is unique and brings their own set of challenges. You treat each of them uniquely based on their strengths and weaknesses.\n\n- You take pleasure in solving issues and shielding the development team from customer requests as much as possible.\n\n- You are very methodical and organized in how you work so that no major issues fall through the cracks.\n\n# Responsibilities\n - Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client. \n\n# Requirements\n- 2+ years of professional experience ideally working for a technical/software company\n- Technical knowledge including ability to write HTML/CSS/JavaScript and backend languages such as PHP\n- Experience with WordPress and Laravel a huge plus.\n- Experience dealing with clients directly including ability to setup virtual meetings, screen share to troubleshoot issues and discuss project requirements.\n- Must be able to work flexibly around Eastern Timezone hours (EST) \n\n#Salary and compensation\n$55,000/year\n\n\n#Location\n🌏 Worldwide


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ElevenYellow Pte Ltd


closed
Worldwide *latam Time Zone Preferred

saas

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
Customer Success Hero\n\nApplicants in UTC-7 and UTC-5 timezones (e.g. Mexico, Chile, Brazil) are preferred.\n\n**What we’re looking for**\n\nWe’re looking for a savvy support specialist. With your teammates, you’ll be the helping hand that users can count on. \n\nWhen you join our customer success team, we’ll help you learn all the nooks and crannies of one of our products so that you can confidently help our users grow with us. Having a curiosity for how social media works is something we really value, but above all - you should love helping people.\n\nIf you love helping customers succeed, and think that customer success is all about conversations, understanding needs, and being proactive, we’re probably a great fit.\n\n**Who we are**\n\nWe’re a startup studio that’s got dozens of consumer facing products across the globe. Much like this position, we’re a fully remote team with an awesome, laid-back spirit. \n\n**ElevenYellow has some pretty neat perks**\n\nWe’re a fantastic, close-knit team that doesn’t abide to a rigid rulebook. Here’s what you can expect when you join us:\n\n* Work remotely \n* We’re an experienced remote team so feel free to pick up your laptop and work wherever you want. The only things you need to make sure of is that you have a reliable internet connection, and that you’re comfortable working remotely (hammocks can be pretty comfortable).\n* Take a vacation\n* Time off is important and it’s something we encourage. We expect you to take time off work, with three weeks being the bare minimum. Take time off as you need, when you need.\n* Meet the team on yearly retreats\n* We do yearly, week-long retreats and we’d love if you joined us (we pay your way, don’t worry). It’s important to meet each other in person and we value time spent with one another (whether that’s on Slack or face-to-face). We’ve met up all over Europe and islands across South East Asia. All in good fun.\n* We’re a laid back bunch\n* While team retreats sound awesome (and they are), our company ethos is what we value the most. Life is all about enjoyment, and work should be too. We’re all laid back and understand the human side of work and play.\n\n\n**Other notable perks**\n\n* A set budget for your health insurance coverage\n* A self improvement budget so you can keep learning\n* Gym membership coverage\n\n\nWhile having customer support experience is a HUGE bonus for this role, we’re completely prepared to show you the ropes. Prior customer support experience isn’t necessary for us, you just need to be prepared to learn and ask questions to make yourself comfortable (don’t be shy).\nBefore we forget\nWe’re an equal opportunity employer and we encourage everyone to apply. We respect genders, ethnicities, boundaries, friendships, and the human aspect of work\n\n\n\n\n# Responsibilities\n**What you’ll be doing**\n\nOffering an awesome support experience is a team effort and something we’re constantly trying to improve.\n\n**You’ll be helping us hit our goals by:**\n\n* Thoroughly learning the ins and outs of one of our products\n* Promptly responding to customers via email\n* Helping them solve their product or service problems\n* Helping us improve customer experience by providing feedback\n* We do have some expectations\n\n\n# Requirements\n**What you’ll be doing**\n\nOffering an awesome support experience is a team effort and something we’re constantly trying to improve.\n\n**You’ll be helping us hit our goals by:**\n\n* Thoroughly learning the ins and outs of one of our products\n* Promptly responding to customers via email\n* Helping them solve their product or service problems\n* Helping us improve customer experience by providing feedback\n* We do have some expectations\n\n\n\n#Location\nWorldwide *latam Time Zone Preferred


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Carb Manager


verified closed
United States and Canada

health

 

mobile app

 

saas

This job post is closed and the position is probably filled. Please do not apply.
Hey there! 👋 \n\n\n\n**Carb Manager** is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped millions of people lose weight and achieve their health goals. We consistently rank over 4.8/5 on the iOS App Store and Google Play with over 500,000 reviews. Check out our hashtag on Instagram, with thousands of enthusiastic posts! 🥑🙌\n\n\n\nWe're growing rapidly. 2020 was a breakout year for Carb Manager, and we’re soon launching a whole new version of our app. It’s an exciting time!\n\n\n\n### About Our Company\n\nCarb Manager is fun and casual, with a strong “start-up” vibe, though our product has an 11-year history. We chit chat, send GIFs, discuss current affairs, TV shows, and share pet photos 🐓 in our Slack channels.\n\n\n\nWe've always been a 100% remote company.\n\n\n\nThis is a fantastic company to work for that puts employees first and offers:\n\n\n\n* The benefits of a remote lifestyle \n\n* The reach and impact of an established brand\n\n* The energy and dynamism of a startup\n\n* The stability of a profitable company with strong financials\n\n* A creative, entrepreneurial, friendly, and supportive culture\n\n* The ability to make a real, positive impact in the world\n\n* Competitive pay\n\n* Yearly company retreats (post-pandemic)\n\n* Direct access to the founder/CEO\n\n* The ability to create and define your role\n\n* Growth potential\n\n* Paid subscriptions to any tools or services required to crush it in your role\n\n* A kind, endlessly interesting, and international team\n\n\n\nFull-time positions include:\n\n* Comprehensive health/dental/vision benefits\n\n* 401(k) (available in the US)\n\n* Paid parental leave\n\n* Generous vacation time and 12 paid holidays\n\n\n\nWe are open to filling this position on either a full-time or part-time basis.\n\n# Responsibilities\n As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Support Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.\n\n\n\n* Respond to customer queries in a timely and accurate way within our help desk software, Intercom\n\n* Identify customer needs and help customers use specific features\n\n* Facilitate customer success: Help customers achieve their goals\n\n* Contribute to written external and internal knowledge base content\n\n* Analyze and report product bugs and usability problems\n\n* Update our internal tools with information about technical issues and useful discussions with customers\n\n* Monitor customer feedback on social media and reach out to provide assistance\n\n* Share feature requests and effective workarounds with team members\n\n* Inform customers about new features and functionality\n\n* Follow up with customers to ensure their technical issues are resolved\n\n* Gather customer feedback and share with our Product, Sales and Marketing teams\n\n \n\n# Requirements\n* Proven record of customer support expertise\n\n* Keen interest in helping people achieve success with lifestyle and diet goals\n\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n\n* Superbly patient and empathetic\n\n* Entrepreneurial spirit\n\n* Experienced and comfortable using a variety of apps, ranging from customer support platforms to team communications, performance, and project management tools. We use Intercom, Slack, Zoom, GSuite, Notion, Klaus, and Document360.\n\n* Excellent command of English, with impeccable writing skills\n\n* Ability to thrive in a small, globally distributed, remote company, that values fun and productive team communications\n\n* Flexible and capable of adapting to the needs of a fast-growing company\n\n\n\nIn addition, these qualities would be a plus:\n\n* Fluency in a language other than English, especially Spanish or French\n\n* Formal technical writing training and/or experience\n\n* An interest in nutrition in general, and Keto in particular\n\n* Advanced technical skills, such as web development, QA testing, or data analytics\n\n\n\nSince we are a remote team, you’ll need to have:\n\n* Your own dedicated workspace\n\n* High-quality Internet access\n\n* A regular schedule that fits your situation but is flexible to cover gaps and to participate in team and company meetings in real-time. We’re headquartered in the U.S. west coast.\n\n\n\nCandidates must be based and authorized to work in the U.S. or Canada.\n\n#Location\nUnited States and Canada


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This job post is closed and the position is probably filled. Please do not apply.
Howdy 👋 We’re the folks at [SkyVerge](https://www.skyverge.com/), where we build products (like [WooCommerce Memberships](https://woocommerce.com/products/woocommerce-memberships/) and [Jilt](https://jilt.com/)) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Comfortable writing and publishing customer facing documentation\n* Familiar with HTML / CSS / JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience with PHP, or another programming language\n* Experience in a Technical Writing role\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and logging detailed issue reports for the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Writing technical documentation and other content so customers can help themselves\n* Documenting and optimizing our support process to improve customer satisfaction\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/working-at-skyverge/))\n\nCurious to learn more? Read our full position overview and [apply here](https://apply.workable.com/skyverge/j/9C86F2EAF1/). We're excited to meet you! Applications accepted through **August 14th.**\n\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply.
We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.\n\nWe’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.\n\nYour role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.\n\nWe're a small team, so you'll have a big impact!\n\n**Your day-to-day will involve:**\n* Answering email/chat questions from prospective and existing customers\n* Helping customers find solutions to their unique scenarios\n* Collect and report feedback for driving product-development decisions\n \n**For this role we need you to:**\n* Be motivated to help people with their questions\n* Have a friendly, engaging and relaxed style\n* Demonstrate outstanding written and verbal communication in English\n* Be generally interested in SaaS products\n\n**About Us:**\n\nSkedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.\n\nWe are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team! \n\n# Requirements\nThe position is full-time and fully remote but does require that live in a timezone that is in **UTC -4 or UTC -5** such as Central / Eastern USA & Canada, South America etc.\n\n#Location\nCentral / Eastern Usa & Canada, South America


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MainStreet

 This job is getting a pretty high amount of applications right now (27% of viewers clicked Apply)

closed

non tech

This job post is closed and the position is probably filled. Please do not apply.
The problem\n\nEvery year, billions of dollars are set aside by your local, state, and federal representatives to make it easier for anybody to build a small business and turn their dream into reality.\n\nBut while governments might be great at governing, they’re terrible at marketing. These billions sit unclaimed, waiting for founders to discover them. We want to fix that, and we need your help.\n\nThe opportunity\n\nMainStreet is looking for a customer support associate to support our customers throughout their journey with MainStreet. You'll be instrumental in customer retention by addressing customer concerns and product issues, and by communicating learning across departments. You will report directly to our Customer Support Manager. \n\nAbout MainStreet\n\nWhat we do\n\nWe make these tax credits easy as butter. MainStreet pairs companies & employees with hundreds of local, state, and federal tax programs. Then we do all the paperwork to get companies what they’re owed in minutes, vs the dozens of hours it would otherwise take.\n\nThe average company gets $51,040… in the first year. In cash. \n\nWe just announced our $60M Series A, led by SignalFire. We’re backed by an incredible community of partners, operators, and founders, including Ryan Hoover (Product Hunt founder), Ashton Kutcher’s Sound Ventures, Des Traynor (Intercom cofounder), Gradient (a Google Venture Fund), Ron Conway’s fund SV Angel, and Tusk Ventures. \n\nHow we think about diversity\n\nWe try to make sure the diversity of our customers is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better experience for everyone who uses MainStreet.\n\nWe know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business – even if you don’t meet all the requirements – please still apply and let us know so we can make sure your application gets the attention it deserves.


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BlazeRunner


closed

engineer

This job post is closed and the position is probably filled. Please do not apply.
\nIn a nutshell, you will be a technical consultant and internal advocate for your customers.  You are expected to build strong relationships with customers through your technical expertise and genuine interest in solving their business needs. Your role and responsibilities include the following:\n\n\n* Provide technical assistance to customers to improve system performance, capacity, reliability, and scalability.\n\n* Perform root cause analysis of performance issues and suggest corrective actions.\n\n* Oversee system performance lifecycle and identify key metrics for performance improvements.\n\n* Provide support of performance testing using JMeter that relates to developing test plans, test scripts, and reports.\n\n* Drive retention and growth among our customers by understanding their business needs and helping them succeed.\n\n* Maintain a cadence of communication with customers about their adoption trends, sentiment, and exploring opportunities for deeper engagement.\n\n* Collaborate closely with Sales, Support, and other teams internally and externally to support customer onboarding, renewals, and expansion opportunities.\n\n* Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike.\n\n* Strong problem solving, troubleshooting skills\n\n* Ability to drive meetings, perform first-level troubleshooting and provide direction towards achieving customer’s goal serve as the point of contact to manage all internal activities to achieve customer’s goals.\n\n* Ensure there are robust procedures and processes within the application support function remit\n\n* Love for technology with a get-to-know-how-it-works attitude.\n\n* Self-motivated, proactive approach while owning processes end-to-end.\n\n* Attention to detail, highly organized, with an absolute focus on quality of result.\n\n* Knowledge in DevOps, software development and testing is a strong positive\n\n* Measures and reports the health of customers and assesses against goals (KPIs).\n\n* Explore and experiment with automated solutions to maximize efficiency.\n\n\n\n\nPreferred Professional and Technical Expertise:\n\n\n* Bachelor’s degree in Computer Science or related field\n\n* 8+ years of relevant industry experience, especially around customer interaction\n\n* Experience with performance tuning of high-volume, large scale, multi-region Enterprise level applications with millions of simultaneous users is a plus\n\n* Experience with Performance testing and/or load testing is a plus\n\n* Strong understanding of test and verification processes, methods, and tools\n\n* Exceptional verbal & communication skills, highly organized, collaborative with the ability to summarize the needs of the intended audience\n\n* Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals\n\n* Empathetic, positive attitude with a desire to help our customers reach their goals\n\n* Strong problem solving skills\n\n* Thrives in a startup environment as we move quickly and wear many hats in a dynamic environment\n\n* JMeter scripting experience is a plus\n\n\n


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Notarize

 This job is getting a pretty high amount of applications right now (14% of viewers clicked Apply)

closed

exec

This job post is closed and the position is probably filled. Please do not apply.
At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age.  \n\nOur business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We’ve been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We’re building the team that will operate a critical platform company in tomorrow’s economy.\n\nWe're looking for a passionate customer success leader who can create processes and track key metrics to ensure the highest levels of customer engagement and satisfaction. In this crucial role, you'll be responsible for the full customer lifecycle (including on-boarding, support, advocacy, retention, etc) across multiple product lines, and you will mentor and scale a team of empathetic CSMs in a high-energy, customer-first culture.\n\nNotarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. \n


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RepSpark

 This job is getting a pretty high amount of applications right now (13% of viewers clicked Apply)

closed

saas

 

engineer

 

ecommerce

This job post is closed and the position is probably filled. Please do not apply.
\nRepSpark is seeking a full-time local (or Remote) Technical Customer Support Engineer to join our growing Customer Success team. The Technical Customer Support Engineer will fit the following description.\n\nEssential duties and key responsibilities:\n\n\n* Communicating directly with external customers via phone, email or chat to better understand customer reported issues.\n\n* Focus on providing exceptional customer service at all times.\n\n* Manage the opening, status update and closing of support tickets to ensure issue identification and resolution SLA’s are met.\n\n* Triage all reported customer support issues. Capability to resolve tier 1 support tickets that may require technical acumen and appropriately escalate complex Tier 2 and 3 tickets.\n\n* Collaborate with cross functional internal teams to ensure that issues are resolved effectively and efficiently.\n\n* Collaborate with the product team to identify and communicate service trends.\n\n* Assist customers in understanding how to appropriately use and configure supported application features and functionality\n\n* Assist with application testing activities and internal projects as needed.\n\n* Assist with support documentation as needed.\n\n* Ability to obtain an in-depth understanding of application functionality and the business processes supported by these applications.\n\n* Develop new and maintain existing knowledge-base articles.\n\n\n\n\nWhat we are looking for:\n\n\n* 2-3 years’ experience working in a Technical Customer Support or Service Helpdesk role.\n\n* Demonstrated analytical acumen to identify, triage, and troubleshoot on premise and cloud based software applications.\n\n* Ability to proficiently read and have a working understanding from one of the following software languages: C#, JavaScript, Python.\n\n* Basic SQL querying/scripting.\n\n* Experience and enjoyment in communicating with customers regarding technical and non-technical issues.\n\n* Strong drive to help and solve problems.\n\n* Willingness to learn and expand on technical skills to better trouble-shoot problems.\n\n* Ability to exercise judgment using procedures and practices to determine the appropriate course of action.\n\n* Experience with apparel, footwear and accessories industries is a plus.\n\n\n


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15Five

 This job is getting a pretty high amount of applications right now (31% of viewers clicked Apply)

closed

non tech

This job post is closed and the position is probably filled. Please do not apply.
OVERVIEW \n\nOur goal is to exceed expectations through not only our next-generation product, but through our amazing service as well. Our Customer Support team is integral to building great relationships with our partners so that we can continue to strengthen our brand and build our business. \n\nThe Customer Support Specialist is responsible for assisting with support issues through chat, email, and occasionally video. A 15Five product expert, you will be the face of our brand and the first-line support for our customers.\n\nAREAS OF FOCUS \nCustomer Service (50%)\nTechnical Writing (5%)\nTechnical Troubleshooting (40%)\nPeer Coaching (5%)\n\n\nABOUT 15FIVE\n\n15Five is a people and performance platform that instantly upgrades each and every manager. It works by combining employee engagement, continuous performance management, and manager effectiveness software with education, services, and community. At the heart of our approach is Best-Self Management, an evidence-inspired strategy for cultivating world-class managers and transforming organizations by unlocking every employee’s potential. With our holistic solution, CEOs, HR leaders, and managers create highly-engaged, high-performing organizations.  \n\nWe work with over 2,000 forward-thinking companies that use our solution to bring out the best in their people, including big brand names like Credit Karma, WP Engine, Adobe, and Fitbit. 15Five is backed by Next 47, Origin Ventures, Point Nine Capital, and Matrix Partners. Its headquarters are based in San Francisco, with offices in New York and Raleigh, NC. The company is working 100% remotely during the COVID-19 pandemic. \n\nWe’re excited to continue building out a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. To support our people, 15Five believes in flexible working arrangements, non-gendered Parental Leave, Flexible Time Off, Sick Time Off and extensive training and development including but not limited to Diversity, Equity & Inclusion, Best-Self Management, strengths discovery and alignment and Manager specific development opportunities. \n\nResearch shows that while men apply for jobs when they meet an average of 60% of the criteria, womxn and other underrepresented folx tend to only apply when they check every box. So, if you think you have what it takes but don't necessarily meet every single point listed below, please apply - you could be exactly who we are looking for! \n\nOur Mission, Vision & Values \nOur People and Culture\n\n\n


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Notarize

 This job is getting a pretty high amount of applications right now (21% of viewers clicked Apply)

closed

non tech

This job post is closed and the position is probably filled. Please do not apply.
At Notarize, we’re pulling the future closer. As the first company to complete a legal online notarization, online mortgage closing, online will, online auto sale, and countless other critical transactions, we’re proud of our role in bringing industries into the digital age. \n \nOur business has grown exponentially (over 600%) in the past year, as companies in a wide variety of industries look to us to help their customers get crucial legal transactions processed remotely. We’ve been dealing with a number of challenging (but interesting!) scalability issues, as more and more global enterprise companies look to Notarize to help them speed up business processes and provide better customer service in a new, fully-remote world. We’re building the team that will operate a critical platform company in tomorrow’s economy.\n\nWe're looking for a passionate customer success leader who can create processes and track key metrics to ensure the highest levels of customer engagement and satisfaction. In this crucial role, you'll be responsible for the full customer lifecycle (including on-boarding, support, advocacy, retention, etc) across multiple product lines, and you will mentor and scale a team of empathetic CSMs in a high-energy, customer-first culture.\n\nNotarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you. \n


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Percona

 This job is getting a pretty high amount of applications right now (20% of viewers clicked Apply)

closed

exec

This job post is closed and the position is probably filled. Please do not apply.
We are looking for a self-motivated, experienced customer success professional or account manager to join our remote workforce as a Customer Success Manager.  Percona’s Customer Success Team is responsible for managing the complete customer lifecycle including onboarding, adoption, renewals, and expansion. You will work cross-functionally with Sales, Service Delivery, and Product Management to ensure the best business outcomes for customers, manage renewals, and provide a voice to our customer base. As a member of this team, you will be a trusted advisor for our customers.  Additionally, you will work with our leadership team to help refine and improve customer success processes and playbooks.\n\nRemote work from home ideally in Americas (any country) working Americas time zone hours.\n\nPercona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally.\n\nPercona is remote-first and globally dispersed; we have 250 people in almost 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. \n\nDiscover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.\n\n\n


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OutSystems

 This job is getting a pretty high amount of applications right now (11% of viewers clicked Apply)

closed
Lisbon
This job post is closed and the position is probably filled. Please do not apply.
\nDuration: Possible internalisation after 12 months\nAvailability: Full-time (8h/day)\nRate: Negotiable \nStart date: as soon as possible\nLocation: Remote (GMT+0)\nEnglish Level: Fluent\n\n \n* Quickly assess customer issues routed to R&D to ensure the incident management and problem management process is followed\n\n\n* Identify ownership issues within R&D and work with Engineering managers to ensure every Incident and problem has right ownership\n\n\n* Ensure owners update the resolution and status on the incidents and problems within SLA\n\n\n* Be the escalation point to ensure any incidents or problems not addressed within SLA is escalated to next level\n\n\n* Provide daily updates on top incidents and problems to management\n\n\n* Be the primary POC in R&D for support issues and participate in meetings with Customer Support organization in management of Incidents and Problems\n\n\n* Provide input to refine and improve the incident response process and problem management process \n\n \n\n#Salary and compensation\n - /year\n\n\n#Location\nLisbon


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StrongDM


closed

engineer

This job post is closed and the position is probably filled. Please do not apply.
\nYou are a consultative troubleshooter who can successfully empathize with their customer and assist them in maintaining and expanding their strongDM environment. The Customer Support Engineer will be responsible for supporting customers in setting up, maintaining and improving their strongDM deployment.\n\nWhat You'll Do:\n\n\n\n\n* Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes\n\n* Learn and deploy new technologies as part of prototyping and reproducing reported issues\n\n* Track and address customer issues through entire support lifecycle, from logging to reproduction to resolution\n\n* Communicate regularly with customers via written updates and live screen share sessions\n\n* Author and update customer documentation, internal onboarding documents, and customer-centric blog posts\n\n\n\n\n\n\nRequirements:\n\n\n\n\n* Familiarity with databases (modern and legacy) , servers (Linux & Windows), networking, Docker, Kubernetes\n\n* Deep experience with one or more of the following cloud providers: Azure, GCP, AWS\n\n* 5+ years in Security or Infrastructure\n\n* Professional experience interacting with clients and customers\n\n* Confident voice in technical writing and communication\n\n\n\n\n\n\nBenefits:\n\n\n\n\n* Fully remote by design! Will remain remote post-COVID\n\n* Medical, dental, and vision insurance\n\n* 401k, HSA, FSA, short / long-term disability\n\n* 3 months parental leave\n\n* 3 weeks PTO + standard holidays\n\n* Equity in a fast-growing startup\n\n\n\n\n


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ModSquad

 This job is getting a pretty high amount of applications right now (28% of viewers clicked Apply)

closed

music

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
Are you a music-loving Mod? Join us!\n\nWe help with e-commerce for one of the biggest record labels out there, releasing music from some of the world's most popular (and amazing) artists and bands! \n\nWe're looking for a bunch of excellent mods willing to help those who help their favorite artists - from Pendulum to Mastadon and Bat for Lashes to Earl Sweatshirt, you're sure to find something you're interested in with this unique opportunity!\n\nA straightforward ticket-only project!\n\nAvailability: \n8 am - 4 pm Pacific. \nAvailability for at least Saturday OR Sunday. \n20 hours per week availability ideal.\n\nTo Apply: Click the "Apply For This Job" link on this page.\n\nAll interested parties will receive a response within two weeks.\n


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ModSquad

 This job is getting a pretty high amount of applications right now (20% of viewers clicked Apply)

closed

non tech

This job post is closed and the position is probably filled. Please do not apply.
Interested in healthy living? \n\nWant to help people experience the incredible feeling and all the cool life stuff that can happen when you eat and move better consistently? Then this is the project for you! We are in need of versatile, quick-thinking Tier 1 mods to help customers with their meal orders via chat, phone, and tickets.\n\n\n\nAvailable Hours: 24/7 - Most hours between 5am to 5pm PST - Weekend and Holiday availability are a MUST!\n\n\nTo Apply: Click the "Apply For This Job" link on this page.\n\nAll interested parties will receive a response within two weeks.\n\n\n


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Knock

 This job is getting a pretty high amount of applications right now (16% of viewers clicked Apply)

closed

non tech

This job post is closed and the position is probably filled. Please do not apply.
Knock is on a mission to revolutionize how people buy and sell homes. With a Knock Home Swap™, homeowners get the certainty and convenience of being able to buy and move into their new home before prepping and selling their old one while saving money compared to selling the traditional way. Working with a local Knock Certified Agent of their choice, consumers skip the hassles of living through repairs and showings, pay only one mortgage at a time and have home prep covered upfront so their old home sells on the market for the highest possible price.\n\nLaunched in 2015 by founding team members of Trulia.com, Knock has raised more than $600 million in debt and equity, from top tier investors, including RRE Ventures, Foundry Group, Redpoint, Greycroft, Corazon Capital, Correlation Ventures, Great Oaks Venture Capital and FJ Labs. The company is headquartered in New York and San Francisco and operates in Atlanta, Charlotte, Raleigh-Durham, Dallas, Fort Worth and Phoenix with more cities on the way.\n\nWe’re looking for a Customer Success Specialist to join our remote team working in the Pacific Standard time zone, Sunday - Thursday, 9 AM - 6 PM PST. As a Customer Success Specialist (CSS) here at Knock, your goal is to make a great first impression and then back it up with unbeatable customer service. You believe that customers are the most valuable aspect of our business and you treat them as such. \n\nAt Knock, we have fun, we move fast, we celebrate our fellow teammates, and we live by our POPSICLE values.\n\nWe are proud to be a distributed company from our founding with employees in 21 different states. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate team that is disrupting the status quo. \n\nKnock, and its subsidiaries, are committed to creating a diverse, inclusive, and equitable environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\nPlease no recruitment firm or agency inquiries, you will not receive a reply from us.\n\nThis position is in the continental United States.


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Swiftly, Inc.

 This job is getting a pretty high amount of applications right now (19% of viewers clicked Apply)

closed
This job post is closed and the position is probably filled. Please do not apply.
Company Description\nSwiftly is a mission-driven company and a big data platform for transportation. The platform weaves data analytics, intuitive visualizations, and real-time predictive technologies into applications that drive smarter decisions for public transit agencies. Today, over 5,500 transit professionals in over 80 cities across the globe use Swiftly to improve transportation for over 1.5 billion passenger trips per year.\n\nThe Technical Support Representative (part of the Customer Success Team) at Swiftly works to ensure customers are happy and find immense value in the tools that Swiftly provides. Technical Support partners heavily with the Customer Success Manager and others on the team to ensure that our data systems are working as smoothly and reliably as possible as this is an essential part of what allows our customers to create a great transit service for their passengers. \nTechnical Support is on the front line and, generally, one of the first points of contact for customers that have questions or are encountering issues. When problems arise, we ensure that individual customers are listened to and that their issues are cared for. We apply a keen analytical eye to spot trends and communicate problems in proactive ways with the product team. \nWe are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems. \n\nAbout the Technical Support Role\nSwiftly now has contracts with over 80 Transit agencies, meaning we get many questions, comments, and other inquiries every day. As a Technical Support Rep, you will be our first line of defense to respond to customer inquiries. \n\nBeyond the Skills:\n- We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n- Team. You’re a team player that believes in working with others to accomplish big goals.\n- Communication. You believe openness and honesty underpin effective communication.\n- Feedback. You’re a voracious learner. You seek and give constructive feedback to improve your practice.\n- Growth. You are passionate about our work of growing the smart transit industry.\n- Diversity. You cherish other perspectives and opinions.  \n- Impact. You regularly evaluate the return on investment to optimize for positive impact.\n\nInterested?\nDon’t just hit the apply button. We want to hear more about you. Tell us:\n- Why are you passionate about mobility?\n- What interests you about Swiftly?\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\nBecause we work with public agencies, we participate in E-Verify.


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ModSquad

 This job is getting a pretty high amount of applications right now (19% of viewers clicked Apply)

closed

ecommerce

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
Looking for a Rockstar CSR!\n\nOur client is providing a rare opening to support their brand through Customer Service ticketing for English. \n\nHours:\nDays and times flexible, at least 20 hours a week with the ability to flex higher if needed\n\nTo Apply: \nClick the "Apply For This Job" link on this page.\n\nRequirement: \nRemote patch management and endpoint security software installed by ModSquad.\n\nAll interested parties will receive a response within two weeks.\n\n\n


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Files.com


closed

edu

 

engineer

This job post is closed and the position is probably filled. Please do not apply.
\nAt Files.com, our Customer Success team does a whole lot more than customer support. Of course, we provide high-touch customer support via phone and email. But, the main focus of our Customer Success team is to operate proactively as the face of Files.com by conducting training webinars, publishing videos, writing documentation, creating code samples (that actually run), and helping partners and customers succeed with Files.com.\n\nOur Customer Success team is made up of real engineers who read and write code as a regular part of their job.\n\nAbout the Role\n\nMembers of our Customer Success team spend about half their time responding to customer-initiated interactions such as phone calls and support requests. We take a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.\n\nThe other half of your time is spent proactively developing content for Files.com. These will include things like training videos, written documentation content, sample code, blog posts, email announcements, and other things that help our customers stay current and improve their use of Files.com.\n\nMinimum Qualifications:\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor, including patience, understanding, and empathy.\n\n\n* \n\nExperience with APIs, the command line, and working with APIs or hosted services in least 2 programming languages.\n\n\n* \n\nHistory of creating content, such as blog posts, videos, and documentation.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n


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Jack Henry & Associates .


closed

engineer

This job post is closed and the position is probably filled. Please do not apply.
\nWe are seeking a Credit Union Technical Support Engineer to join our team. Under moderate supervision, you will work directly with Financial Institutions, and perform extensive troubleshooting of both template and credit union custom code. You will also be responsible for maintaining and revising existing code, as well as writing new code for enhancements or fixes. Support may be for credit union clients or internal organizations.\n\nCandidate must possess leadership qualities, have the ability to multi-task, be extremely organized and self-motivated, and enjoy working in a fast-paced environment where flexibility and adaption are critical to success\n\nMINIMUM QUALIFICATIONS\n\n\n* Minimum of 18 months of experience in programming and/or systems software and support.\n\n\n\n\nPREFERED QUALIFICATIONS\n\n\n* Bachelor’s degree in a computer or business-related discipline.\n\n* Work experience with PowerOn, HTML, Java, and JavaScript programming languages.\n\n* Able to read and write various programming languages.\n\n* Strong knowledge of the bank/credit union industry.\n\n* Excellent communication and customer interaction skills.\n\n* Exceptional analytical skills.\n\n* Strong project management skills.\n\n* Strong knowledge of Microsoft Office applications.\n\n* Strong grammar and writing skills.\n\n* Able to define system and functional requirements. \n\n* Able to meet aggressive deadlines.\n\n* Able to interact with and communicate well with other technical associates.\n\n* An understanding of various SDLC methodologies.\n\n\n\n\nESSENTIAL FUNCTIONS\n\n\n* Interacts with product support personnel, and potentially the customer, when the customer’s problem cannot be resolved directly by first-level resources.\n\n* Provides technical assistance to customers.  Provides support to customers/users if product issues are encountered.  Analyzes the problem as described by the customer and determines the best course of action.\n\n* Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems-level software where the user has a technical background.\n\n* Includes all appropriate departments to facilitate a successful resolution to any client issue.\n\n* Reports design, reliability and maintenance problems or bugs to software engineering.  Creates defect records on all reported issues with supporting files and examples for development to create code fixes.\n\n* Prepares test environment when necessary to simulate, document, or recreate errors or problems reported by customer to determine appropriate action.  May prepare test environment and test new enhancements or other internal quality testing.\n\n* Maintains familiarity with company products by attending training classes, observing experienced support personnel, reading software documentation, and participating in online training programs.\n\n* May bid and complete Customer Work Requests (CWRs) in accordance with company standards.\n\n* May be involved in customer installations, upgrades, and training.\n\n\n


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FortressIQ

 This job is getting a pretty high amount of applications right now (12% of viewers clicked Apply)

closed

analyst

 

exec

This job post is closed and the position is probably filled. Please do not apply.
\nOur Customer Success Team builds trusted and valuable partnerships with our clients from onboarding through ongoing support. Starting with customer onboarding, you will be responsible for aligning with our customers on their business objectives and success criteria. You will manage and strengthen the relationships across our customer base, tackling individual challenges, maintaining an excellent retention rate, and driving the adoption and growth of the FortressIQ platform across our customer base. Business Analysts will work to ensure that customers are maximizing their value from the technology and will serve as their internal advocates by sharing feedback and partnering with our product teams to deliver technology that aligns with the direction of the industry. We are looking for an exemplary, results-oriented Business Analyst to lead engagements with our enterprise customers. The ideal candidate will draw upon analytical, problem-solving skills, and passion for delivering business insights and analytics.\n\n-\n\nWhat You'll Accomplish\n\n\n* Develop and manage client portfolios with a deep knowledge of the customer’s business goals and success criteria \n\n* Manage the customer through the lens of the customer journey achieving all milestones along the way\n\n* Be part of a Client Delivery team that onboards clients to the FortressIQ platform\n\n* Gather, interpret and analyze business requirements and use cases, develop concepts/mock-ups via iterative practices, and design solutions (dashboards, scorecards, etc.) to demonstrate value and meet use cases/requirements\n\n* Establish business rapport with the client business organizations that have purchased the FortressIQ platform\n\n* Act as a liaison between the customer and other stakeholders at FIQ to prioritize issues, elicit feedback, or present customers with new opportunities \n\n* Work closely with client, partner and product, and technology teams\n\n* Work in an agile environment with an excellent, collaborative team\n\n* This role is about 50% customer facing/50% data analysis\n\n\n\n\nWhat You'll Need\n\n\n* Bilingual speaking proficiency in Spanish/English REQUIRED\n\n* Must have 3+ years of experience in Customer Success, consulting or account management for a SaaS organization\n\n* Willingness to investigate and structure data to highlight business opportunities and support leaders’ decision making \n\n* High technical aptitude and interest in learning new technologies\n\n* Self-motivated, proactive team player with innovative ideas to inspire customer loyalty \n\n* Experience in business transformation initiatives is a strong plus\n\n* Passion for making customers successful\n\n* Excellent verbal and written communication skills\n\n\n\n\nBonus Points!\n\n\n* Experience using Tableau, PowerBI, Kibana\n\n\n


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Timescale


closed

engineer

This job post is closed and the position is probably filled. Please do not apply.
\nWe need extraordinary support engineers to join our team.\n\nThe right candidate will be comfortable providing deep technical support and interacting with customers on a day to day basis. You should have deep experience with relational databases and PostgreSQL, and have or be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; this is a full-time position and can be located anywhere in the world (excluding North America).\n\nResponsibilities\n\n\n* Create successful customers through outstanding responsiveness, consultative interactions, and follow-through. \n\n* Work in a dynamic startup and team, requiring the ability to shift focus quickly.\n\n* Help with all stages of customer journey, from pre-sales to long-term production deployments.\n\n* Continually improve, optimize, and evolve support systems and processes.\n\n* Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.\n\n\n\n\nRequirements\n\n\n* Bachelor’s degree in computer science or equivalent experience.\n\n* PostgreSQL expert at scale: administration, data modeling, query optimization\n\n* Experience with Kubernetes preferred.\n\n* Experience as a technical support professional with external customers.\n\n* Strong aptitude to understand and learn new software products.\n\n* Know TimescaleDB! You should download and test it out before you apply.\n\n* Strong verbal and written English communication skills.\n\n\n\n\nBenefits\n\n\n* Remote-first culture\n\n* Stock options\n\n* Flexible PTO and family leave\n\n* Educational self-improvement benefits\n\n* Awesome coworkers\n\n\n\n\nTime series is everywhere, and Timescale is helping developers and companies make sense of it. \n\nBusinesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, SaaS services, finance and crypto, utilities, gaming, telecom, ad tech, oil & gas, logistics, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring, IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on-premise, and cloud deployments. \n\nThe Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.


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Automattic


closed

exec

This job post is closed and the position is probably filled. Please do not apply.
\nABOUT US & THE ROLE:\n\nWe're looking for a Director of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. This role will lead and grow a high-powered, 24/7 support team, ensuring the team goes above and beyond to provide five-star, concierge-level support for our customers.\n\nReporting to the CEO, the Director of Customer Support will lead the Customer Support function and its teams that make up a core pillar of Pressable’s brand known for delivering an amazing 99% customer experience across every interaction. \n\nPressable is a new breed of technology company: one-part WordPress managed hosting and one-part services innovation empowering small agencies to giant clients to scale their business on the WordPress platform. Pressable’s platform enhances WordPress with developer tools, cloud management, security, and analytics, so that companies can build and deploy their digital experiences faster than ever.\n\nPressable is owned by Automattic, the brand behind WordPress.com, WooCommerce, Jetpack, WordPress VIP and many others.  Founded in 2010, Pressable follows Automattic’s distributed team model with employees all over the world.  We engage the most brilliant minds regardless of location and give them the best resources to perform the finest work of their careers. \n\nDAY TO DAY RESPONSIBILITIES:\n\n\n* You'll lead, build, and develop strategies for our 24x7 Customer Support teams \n\n* Support our growth and onboarding initiatives through world-class customer experience by improving our SLAs, customer satisfaction, and NPS scores, and evaluating and implementing new support channels\n\n* Implement processes and strategies to help customers in their journey and ensure the different teams can scale with the growing customer base\n\n* Develop the right set of analytics to provide business insights into product quality and product adoption and help measure customer & product satisfaction\n\n* Improve our support tooling strategy that drives customer experience and agent productivity\n\n* Focus on lifetime value to ensure that we’re building the set of services to support our customers as their needs grow and become more complex\n\n* Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs\n\n\n\n\nYOU HAVE:\n\n\n* 5+ years experience in customer support, technical account management or customer success with at least 3+ years with a track record of success as a customer support leader at a SaaS, professional IT services company, or enterprise software company\n\n* Current knowledge of industry trends in Customer Support including best practices, and progressive, cutting edge CRM and Support tools\n\n* An eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes)\n\n* Expertise in support operations and measuring success via customer support metrics and KPIs\n\n* Recruited top high performing talent and retained them while growing their careers with the company\n\n* A solid foundation in WordPress, its inner workings, common issues, community, and proper use cases is considered a big plus.\n\n* A proficient understanding of Web/Mobile/Infrastructure app development & architecture\n\n* Experience with highly technical and demanding customers who are running critical production workloads and demand enterprise performance from their vendors’ product and services.\n\n* Stellar communication skills - you can present complex information to audiences ranging from cross functional leads to executives and leave them informed and inspired.\n\n\n\n\nPERKS & BENEFITS OF JOINING PRESSABLE\n\n\n* Health Benefits (99% Paid Employee Medical, Dental, and Vision)\n\n* Matching 401(k) \n\n* Life and Disability Insurance (100% Paid Life, & LTD)\n\n* Work from home with home office setup and coworking allowances\n\n* Open vacation policy (no set number of days per year) \n\n* Hardware and software, books or conferences that promote continued learning\n\n\n\n\nDIVERSITY & INCLUSION AT PRESSABLE\n\nDiversity and Inclusion is a priority at Pressable. We want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups, and we require unconscious bias training for our hiring teams.\n\nWe may invite applicants to complete a limited-time paid trial as part of the hiring process. A trial is a shared opportunity for our team and the applicant to get experience working together to see if we’re the right fit.


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Platform.sh


closed

exec

This job post is closed and the position is probably filled. Please do not apply.
\nOur Customer Success Managers (CSM) are the ambassadors for the Platform.sh brand. CSM’s operate in an account manager role, and are responsible for a client portfolio. They lead communications in times of change or problem resolution, and foster a healthy working relationship with their clients. CSMs proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results. They know the intricate needs and challenges of their client portfolio and deeply care about their success. \n\n\n\nPrimary Responsibilities: \n\n\n* Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.\n\n* Have a deep understanding of your clients’ short term needs, and able to convert that to long term success.\n\n* Deliver quarterly business reviews that include detailed information about platform use, site health, best practices, and opportunities for early access to platform features.\n\n* Proactively manage the annual renewal process for your client portfolios until completion.\n\n* Perform periodic ticket reviews with clients and identify improvements for your client portfolios.\n\n* Provide standard uptime reports and environmental metrics.\n\n* Collaborate closely with Sales to support pre-sales customers, renewals, expansion opportunities, and case studies.\n\n* Partner with Support to assist with client solutions and communication as needed.\n\n* Act as an escalation point during business hours for your client portfolio.\n\n* Partner with the Onboarding team to lead positive client experience and ensure client onboarding success.\n\n* Take on the role of Project Manager for select clients and select client projects.\n\n* Foster goodwill and positively advocate the Platform brand with our customers in the form of partner referrals, testimonials, and case studies.\n\n* Represent the voice of the customer to inform our sales process and product roadmap.\n\n* Able to identify process improvements, and take ownership of improving internal CSM Team processes. \n\n* Able and willing to collaborate with members of other internal teams to improve the efficiency of inter-departmental processes related to the CSM Team.\n\n\n\n\n\n\nTechnical Skills:\n\n\n* Experience with managing client accounts using a CRM solution such as Salesforce.\n\n* SaaS business acumen.\n\n* Relationship and negotiation skills.\n\n* Ability to effectively prioritize and escalate client issues as required.\n\n* Fluent written and verbal English.\n\n* Good knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n\n* Good knowledge of web development workflows and tools (git, CI tools).\n\n* Knowledge of common web applications and frameworks: Magento, Ecommerce, Symfony, Drupal, eZ Platform, or Typo3.\n\n* Knowledge of cloud services (AWS, Azure).\n\n* Ability to learn and assimilate technical information quickly.\n\n\n\n\n\nSoft Skills: \n\n\n* French language professional capacity (verbal and written)\n\n* Experienced in team management, hiring, and training.\n\n* Good business/financial knowledge.\n\n* Ability to drive and coordinate projects.\n\n* High degree of ownership over your work.\n\n* You are a natural at building strategic relationships.\n\n* Analytical, problem solving and troubleshooting expertise.\n\n* Excellent presentation and communication skills, both verbally and written.\n\n* Capacity to work remotely in an international fast-growing environment.\n\n* Energetic and self-motivated.\n\n* Willing to travel and attend conferences.\n\n\n\n\n\n\n\n\n\n\n\nSound Like a Good Fit? We’d love to talk to you!  \n\nThis is a remote job if you are based outside of Paris, France. Work from anywhere in Europe, Middle East or Africa!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.\n\n\n\n\n\n\n\nThis role encompasses some traveling in your region estimated to up to 15 days per quarter.\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. You’ll need to be able to effectively collaborate across time zones while being given a high level of independence and autonomy.


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Hypothesis.is

 This job is getting a pretty high amount of applications right now (10% of viewers clicked Apply)

closed

engineer

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\nLocation: Remote with preference given to candidates between UTC+2 and UTC-8\n\nSummary\n\nHypothesis is seeking a Customer Support Engineer to join our growing support and success team. You’ll help us address the rapidly expanding demand from academic institutions, departments, faculty and students for our digital annotation tool that supports deep reading and social discussion in distance learning environments. This key customer-facing role is responsible for user support, support engineering, and documentation to ensure that our users and partners have a seamless experience and are delighted by their use of Hypothesis products.\n\nTo be successful in this position, the individual must be a self-starter with an entrepreneurial mindset and a team-player attitude who has a proven track record in managing customer facing software implementation projects while also sharing in our larger vision of a world where annotation is as common as comments, but more useful and engaging.\n\nAbout the role\n\nIn this role, you will work with other members of the support and success team to help individuals and institutions using Hypothesis technologies, ensuring they have the best experience possible from initial demo, through implementation, product updates, and subscription renewal, contributing to the company’s overall sales cycle and client success processes.\n\nThis includes, but is not limited to:\n\n\n* Providing direct end-user support.\n\n* Assisting partners with implementation and ongoing technical questions.\n\n* Maintaining effective communications with people that need help with Hypothesis from first contact to successful resolution.\n\n* Hosting product demonstrations.\n\n* Guiding partners through the technical implementation process.\n\n* Troubleshooting and identifying solutions to issues reported by Hypothesis users and partner organizations.\n\n* Engaging deeply and directly with Hypothesis technologies to investigate and resolve issues working with Product Delivery team members, including making contributions to code, UX design, tests, and documentation.\n\n* Co-stewarding our knowledge base and other guidance to help expand internal and external knowledge of Hypothesis technologies and practices.\n\n* Working with a multi-functional team and communicating proactively to resolve issues.\n\n* Working with our Sales and Success teams to support Hypothesis implementations, onboarding, and expanded use.\n\n* Gathering statistics and helping identify priorities for product and service improvements based on end user issues and experience.\n\n\n\n\nThis role reports to the Vice President, Education.\n\nAbout you\n\nYou take great satisfaction in working with customers to find what they want, create solutions and ensure success. You are tenacious and resilient in achieving your goals and objectives.\n\nSkills and experience you possess:\n\n\n* Familiarity with Learning Management Systems, the Learning Tools Interoperability and other relevant standards, as well as other ed-tech platforms and tools\n\n* Solid basic knowledge of software development. Proficiency is not required\n\n* Tech-savvy: able to speak to customers clearly and concisely about our product’s features and benefits\n\n* Previous experience in education, whether at an educational institution, education publisher, or ed-tech company\n\n* Previous experience in a customer-facing role\n\n* Excellent communication skills\n\n* Effective project management skills\n\n\n\n\nYou will be successful at Hypothesis if you:\n\n\n* Are tenacious, self-directed, and highly motivated\n\n* Are committed to excellence and improvement\n\n* Are easy to get along with\n\n* Have previous remote work experience\n\n* Have strong time management and communication skills\n\n* Have strong problem-solving skills\n\n* Can communicate clearly and effectively with colleagues (especially important in a remote organization)\n\n* Have an approach to your work that allows for growth and change\n\n\n


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