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327 Remote Customer Support Jobs at companies like Airtable, Skedda and Magemojo last posted 2 days ago. The median salary for Customer Support jobs while working remotely is $52,500 as of April 2019.

327 Remote Customer Support Jobs at companies like Airtable, Skedda and Magemojo last posted 2 days ago. The median salary for Customer Support jobs while working remotely is $52,500 as of April 2019.

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Yesterday


Airtable

verified

Customer Support Advocate  


Airtable

verified

customer advocate

product support

saas

product manager

customer advocate

product support

saas

product manager

2d

Apply


Stats (beta): 👁 1,884 views,✍️ 344 applied (18%)
Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. {linebreak}{linebreak}We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!{linebreak}{linebreak}Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.{linebreak}{linebreak}# Responsibilities{linebreak} **What you’ll do**{linebreak}{linebreak}* Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable{linebreak}* Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.{linebreak}* Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.{linebreak}* Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.{linebreak}* Anticipate customer needs and problems before they surface; develop deep customer intuition.{linebreak}{linebreak}**Why's this job awesome? Because you'll:**{linebreak}{linebreak}* Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters{linebreak}* Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events{linebreak}* Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible){linebreak}* Work within a remote-friendly culture with an incredible team {linebreak}{linebreak}# Requirements{linebreak}**Who you are**{linebreak}{linebreak}* Problem solving excites you!{linebreak}* Written communication is your forté; you can distill complicated topics into something clear and succinct{linebreak}* You approach every situation with high empathy{linebreak}* You believe support can transform user experience{linebreak}* You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you{linebreak}* You're willing to travel to San Francisco twice per year{linebreak}* You have 1+ years of professional experience, ideally in a fast-paced environment{linebreak}* You have experience setting up and using Airtable (personally or professionally){linebreak}* Bonus points if{linebreak}* You have experience working for a high-growth startup{linebreak}* You have a background in education{linebreak}* You’ve worked in a customer-facing role before{linebreak}* You have a consulting background or professional project management experience{linebreak}{linebreak}**What we offer**{linebreak}{linebreak}* Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.{linebreak}* Learning & Development: we offer a $2,000 per year stipend for your personal career development{linebreak}* Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.{linebreak}* Generous PTO, sick leave, and parental leave{linebreak}{linebreak}**About Airtable**{linebreak}{linebreak}Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.{linebreak}{linebreak}We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.{linebreak}{linebreak}Airtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.{linebreak}{linebreak}Learn more about the product and signup at http://airtable.com

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This week


Skedda

Saas Customer Support


Skedda


saas

customer support

non tech

saas

customer support

non tech

3d

Apply


Stats (beta): 👁 1,973 views,✍️ 189 applied (10%)
***We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.***{linebreak}{linebreak}We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.{linebreak}{linebreak}Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.{linebreak}{linebreak}We're a small team, so you'll have a big impact on the product!{linebreak}{linebreak}**Your day-to-day will involve:**{linebreak}* Answering questions from prospective and existing customers through the in-app communicator{linebreak}* Helping customers find solutions to their unique scenarios{linebreak}* Conducting scheduled product demos online or via phone calls{linebreak}* Collect and report feedback for driving product-development decisions {linebreak}{linebreak}**For this role we need you to:**{linebreak}* Be motivated to help people with their questions{linebreak}* Have a friendly, engaging and relaxed style{linebreak}* Demonstrate outstanding written communication in English{linebreak}* Be generally interested in SaaS products{linebreak}{linebreak}**Specifics:**{linebreak}{linebreak}We're looking for someone to join our team on a**full-time**basis, however we'll start things on a part-time basis as we get to know each other.{linebreak}{linebreak}The initial phase will be a flexible arrangement of 20hrs per week with a minimum of 3hrs per day for a few months.{linebreak}{linebreak}Things will move to a full-time role if it’s a good fit on both sides. {linebreak}{linebreak}# Requirements{linebreak}The position is completely remote but does require that you live in a timezone between: {linebreak}***UTC-07:00 (West Coast USA / Canada) - UTC-10:00 (Hawaii)***{linebreak}{linebreak}**The role requires availability for 18:00 UTC - 02:00 UTC**{linebreak}* West Coast USA / Canada (Local time 11am – 7pm){linebreak}* Hawaii (Local time 8am – 4pm)

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# How do you apply? Sound like a good fit? We'd love to hear from you!
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Stats (beta): 👁 2,453 views,✍️ 14 applied (1%)
We Are: {linebreak}MageMojo Magento hosting, a group of 35 talented devops peeps who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. {linebreak}{linebreak}You Are: {linebreak}A solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. {linebreak}{linebreak}How To Apply: {linebreak}Submit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

See more jobs at MageMojo

# How do you apply? Send your email to [email protected] with your best geek pickup line in the subject.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Muv.ac GmbH

Customer Support Representative & Office Administrator (d/m/f) / 80%-100%


Muv.ac GmbH


office administrator

admin

customer support

non tech

office administrator

admin

customer support

non tech

8d

Apply


Stats (beta): 👁 2,649 views,✍️ 136 applied (5%)
We create innovative solutions that revolutionize and improve the life of professionals in the sector of classical music. muvac stands for well done, reliable, creative and respectful. Our work is characterized by a deep respect for the arts and illustrates that we understand the business of classical music and the needs of the professionals.{linebreak}{linebreak}**Knowledge of the classical music sector and the realities of musicians and ensembles is therefore required for this position.**{linebreak}{linebreak}**Job description**{linebreak}We are looking to recruit a new colleague to provide customer and administrative support.{linebreak}{linebreak}This is initially a part-time role from 32 hours per week with the possibility to grow to full time.{linebreak}{linebreak}We are looking for a positive colleague who is well-organised, hard-working and enthusiastic, as well as friendly and approachable. You have a keen eye for detail and an eagerness for planning and organisation. You should enjoy working with an international team with the ability to both collaborate and work independently.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} You will have two main areas to focus on: first is customer support (helping our users) and second is office administration (providing administrative support to the team).{linebreak}{linebreak}**Customer support**{linebreak}We see our customers not as clients but as partners, working closely with them, building trust and meaningful professional relationships over time. We understand customer support as a key and very important part of the overall experience of working with our platforms and historically, this has been the part that our customers value the most, granting us with the highest marks.{linebreak}{linebreak}We take support as a way to help and to measure the overall customer happiness. We use bad experiences our customers have to improve our products and processes, and turn that experience into a positive one. Our support team is a vital connection to our customers other members of the team don’t have, and we use that link to determine how to make our products better. We let people vent, and we understand their frustration. We stop and think to ourselves, “How can I make this person’s experience better?” Then if we can, we do it.{linebreak}{linebreak}What’s required is a will to make people’s day better, to teach them how do to things, to surprise them with speed and accuracy and become leaders in the support industry. Ultimately, as you will manage the communication with our users, you should be able to act as the face and voice of our brand.{linebreak}{linebreak}**Office administration**{linebreak}Since we are a remote company and our team members work from many different places, there is no typical office scenario to take care of, but different tasks to undertake to provide the right support and ensure the adequate work efficiency of the team.{linebreak}{linebreak}* Manage agendas/travel arrangements/appointments etc{linebreak}* Sending of invoices and keeping track of the payments (in coordination with our tax consultant).{linebreak}* Processing expenses and invoices on behalf of the team and preparing monthly lists of expenses and invoices for our tax consultant{linebreak}* Coordinate team activities and operations{linebreak}* Submit timely reports and prepare presentations/proposals as assigned{linebreak}* Create and keep up to date the databases {linebreak}{linebreak}# Requirements{linebreak}* Knowledge of the classical music sector and the realities of musicians, promoters and ensembles{linebreak}* Excellent written and verbal skills in English and German{linebreak}* Not required, but a big big plus, other languages like Spanish or French{linebreak}* You are focused, courageous, open, committed and respectful{linebreak}* Autonomous, proactive and self-motivated work attitude and willingness to deal with daily changes and to operate “without a map”{linebreak}* Have an eye for detail, and one for beauty{linebreak}* Good computer skills{linebreak}* Hands-on mentality{linebreak}* Have an opinion. We value and expect your thoughts and input{linebreak}* Excellent written and verbal communication skills{linebreak}{linebreak}{linebreak}**What do we offer?**{linebreak}We are a startup with the ambition to change the way how the world of classical music works. By means of our present product we have already changed the way how auditions are organized. muvac is fully funded by the founders and an independent enterprise. Learn more about the company here: https://www.muvac.com/en/about-us{linebreak}{linebreak}We have a flat hierarchy, and each and everyone of us contributes to the success of the company. There are no managers breathing down your neck, the company culture is respectful and friendly.{linebreak}{linebreak}It won’t be a cake walk, but we sure will have some fun along the way.{linebreak}{linebreak}**Location**{linebreak}muvac is a remote company without headquarters, i.e. that our team members are located in different countries (Germany, Switzerland, Austria, France and Canada). Meetings, client contact and communication are usually accomplished online so you can be located virtually anywhere in Europe.{linebreak}{linebreak}Our clients and the majority of the team are located in Europe. Please consider that your time zone should overlap at least 7 hours a day with Central European Time (Berlin time).{linebreak}{linebreak}**What do we look for?**{linebreak}muvac team members are curious, motivated, passionate, tenacious, autonomous, friendly, independent, collaborative, communicative, supportive and self-motivated. We would like to work with people interested in creating great products with love and appreciation to detail, from the things the user sees to the ones that are not seen.{linebreak}{linebreak}**Our ideal candidate**is well organized, loves helping people and has exceptional verbal and written communication skills. You should be a ‘people person’ with great customer service skills, with the ability to empathize and “read people” and situations. The ideal candidate will be competent in prioritizing and working with little supervision.

See more jobs at Muv.ac GmbH

# How do you apply? Does this sound interesting? If yes, please send an email to [email protected] telling us about yourself and attach a résumé where you describe the work you have done and the role you played in it. Let us know what you could contribute to the team. Give the title of the position you are applying for and your name in the reference line. Also please answer each of the following questions in your application:{linebreak}{linebreak}* Which – personal or professional – achievement in your life you are particularly proud of?{linebreak}* What’s your spoken and written English and German level?{linebreak}* Do you speak other languages? Which ones (please indicate the level)?{linebreak}* What salary do you expect (in €)? Indicate the range.{linebreak}* How did you hear about us?
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This month


Platform.sh

Customer Success Engineer


Platform.sh


customer support

engineer

customer support

engineer

11d

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Stats (beta): 👁 2,207 views,✍️ 50 applied (2%)
{linebreak}As a Customer Success Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.{linebreak}{linebreak}In a given day you might:{linebreak}{linebreak}{linebreak}* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.{linebreak}{linebreak}* Diagnose, debug, and document issues in both applications and systems.{linebreak}{linebreak}* Deploy and configure cloud infrastructure resources.{linebreak}{linebreak}* Troubleshoot, reproduce, and report bugs.{linebreak}{linebreak}* Become a product expert and work toward improving our customer facing documentation.{linebreak}{linebreak}* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.{linebreak}{linebreak}* Work under limited supervision with considerable latitude for personal initiative.{linebreak}{linebreak}* Respond to customer inquiries through our ticketing solution, ZenDesk.{linebreak}{linebreak}* Participate in training teammates.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Qualifications{linebreak}{linebreak}Minimum Qualifications{linebreak}{linebreak}{linebreak}* 3+ years combined of:{linebreak}{linebreak}{linebreak}{linebreak}* Web development using PHP, Python, Ruby, or Go.{linebreak}{linebreak}* Linux system administration.{linebreak}{linebreak}{linebreak}{linebreak}* Experience using git for version control.{linebreak}{linebreak}* Understanding of DNS as well as TLS and encryption.{linebreak}{linebreak}* Exceptional communication skills to provide clear and empathetic customer support.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Preferred Qualifications{linebreak}{linebreak}{linebreak}* Experience with Magento, Symfony, TYPO3, and/or Drupal.{linebreak}{linebreak}* Understanding of CDNs or Varnish and web caching strategies.{linebreak}{linebreak}* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.{linebreak}{linebreak}* Conversant in containerization technologies and techniques.{linebreak}{linebreak}* Knowledge of nginx, Galera, GlusterFS, and Puppet.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Sound Like a Good Fit? We’d love to talk to you!  {linebreak}{linebreak}This is a remote job. Work from anywhere!{linebreak}{linebreak}We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here a Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Action Verb

Customer Success


Action Verb


customer support

non tech

customer support

non tech

22d

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Stats (beta): 👁 4,871 views,✍️ 179 applied (4%)
{linebreak}Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?{linebreak}{linebreak}If so, we’d like you to learn about Files.com!{linebreak}{linebreak}At Files.com, we believe that providing great customer support is a matter of integrity.{linebreak}{linebreak}We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.{linebreak}{linebreak}So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.{linebreak}{linebreak}Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.{linebreak}{linebreak}Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.{linebreak}{linebreak}You will will help triage customer reported issues and respond to them via phone, email, and chat.{linebreak}{linebreak}In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.{linebreak}{linebreak}You can further specialize in things like technical documentation, internationalization, and knowledge-base once hired into this role.{linebreak}{linebreak}Minimum Qualifications:{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Bachelor’s degree or relevant experience.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}5+ years of Customer Support / Service experience for a SaaS or technical business services company.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Ability to communicate technical information in a simplified, easy to understand manner.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Excellent written and verbal communication skills.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Top-notch customer demeanor.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Preferred Qualifications:{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}10+ years of Customer Support / Service experience.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience working on a remote team.{linebreak}{linebreak}{linebreak}{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Carb Manager

United States, Canada verified

Customer Success Specialist: Top Health & Fitness App


Carb Manager

United States, Canada verified

customer support

medical

non tech

customer support

medical

non tech

United States, Canada23d

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Stats (beta): 👁 4,995 views,✍️ 48 applied (1%)
Carb Manager is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped over 5 million people lose weight and achieve their health goals. Carb Manager is a top-15 health and fitness app in the iOS App Store, with a 4.8/5 rating with over 200,000 reviews. We even have our own hashtag on Instagram, with thousands of enthusiastic posts.{linebreak}{linebreak}And we're growing rapidly! 2018 was a breakout year for Carb Manager, and 2019 is looking to be even bigger.{linebreak}{linebreak}This is an amazing company to work for. We offer:{linebreak}{linebreak}* The benefits of a work-from-home lifestyle{linebreak}* The reach and impact of an established brand{linebreak}* The energy and dynamism of a startup{linebreak}* The stability of a profitable company with strong financials{linebreak}* A creative, entrepreneurial, friendly, and supportive culture{linebreak}* The ability to make a real, positive impact on the world{linebreak}{linebreak}# Responsibilities{linebreak} As the primary point of contact between our company and our customers, the role of Customer Success Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.{linebreak}{linebreak}* Respond to customer queries in a timely and accurate way via our help desk software{linebreak}* Identify customer needs and help customers use specific features{linebreak}* Facilitate customer success: Help customers achieve their goals{linebreak}* Analyze and report product bugs and malfunctions{linebreak}* Update our internal databases with information about technical issues and useful discussions with customers{linebreak}* Monitor customer feedback on social media and reach out to provide assistance{linebreak}* Share feature requests and effective workarounds with team members{linebreak}* Inform customers about new features and functionalities{linebreak}* Follow up with customers to ensure their technical issues are resolved{linebreak}* Gather customer feedback and share with our Product, Sales and Marketing teams {linebreak}{linebreak}# Requirements{linebreak}* Experience as a Customer Support Specialist or similar CS role{linebreak}* Experience using a help desk platform, such as Intercom or Zendesk{linebreak}* Excellent, native-level command of English, with superb writing skills{linebreak}* Tech savvy, with the ability to quickly understand and problem solve technical issues{linebreak}* Patient, empathetic, and enjoy helping people{linebreak}* Bachelor's degree{linebreak}{linebreak}In addition, an interest in nutrition in general, and Keto in particular, is a plus! {linebreak}{linebreak}#Location{linebreak}- United States, Canada

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# How do you apply? Please send a resume and cover letter.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


ORCID, Inc.

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support

29d

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Stats (beta): 👁 5,917 views,✍️ 61 applied (1%)
**WHO WE ARE**{linebreak}{linebreak}ORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. {linebreak}{linebreak}**THE ROLE**{linebreak}{linebreak}ORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. {linebreak}{linebreak}**WE PROVIDE**{linebreak}{linebreak}* A committed and awesome team serving an engaged community{linebreak}* Competitive compensation and benefits{linebreak}* Flexible work hours and tools to support our virtual office environment.{linebreak}* A laptop will be provided{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **RESPONSIBILITIES**{linebreak}{linebreak}Working with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:{linebreak}{linebreak}* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry{linebreak}* Escalating tickets as needed for bug reporting, feature requests, etc.{linebreak}* Identify trends in user requests and determine the best methods to address them{linebreak}* Identify process improvements for the ticketing and user feedback workflows{linebreak}* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry{linebreak}* Assist with writing and reviewing documentation for users{linebreak}* Review suspect records to remove spam from the registry{linebreak}* Assist with QA, research, and other tasks as needed {linebreak}{linebreak}# Requirements{linebreak}**REQUIREMENTS**{linebreak}{linebreak}* Fluent in written and spoken English{linebreak}* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian{linebreak}* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC{linebreak}* Experience providing customer or technical support over email{linebreak}* Tech-savvy and able to troubleshoot technical issues{linebreak}* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment{linebreak}* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders{linebreak}* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative{linebreak}{linebreak}**NICE TO HAVE REQUIREMENTS**{linebreak}{linebreak}* Additional language knowledge{linebreak}* 3 years of experience providing email-based technical support{linebreak}* Experience with HTML{linebreak}* Experience working remotely or in the research community{linebreak}* Experience writing technical documentation{linebreak}* Experience using Zendesk{linebreak}* Ability to work occasional weekend shifts

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# How do you apply? Send a**cover letter**and**resume**to [email protected] In your letter please include a pirate joke.
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Stats (beta): 👁 5,623 views,✍️ 212 applied (4%)
**Who We Are**{linebreak}{linebreak}Loom has helped over a million workers get their message across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required.{linebreak}{linebreak}We are building the world's leading workplace human communication platform. Our mission is to enhance workplace communication and bring back its humanity. Our target market is the ~1.2B knowledge workers in the world. Our full stack platform team is the heart of how we are able to move fast and tackle some of the most interesting product and technical challenges out there.{linebreak}{linebreak}{linebreak}**The Role**{linebreak}{linebreak}As a Technical Support Engineer, you will be a key part of Loom's support experience at scale and provide timely and effective resolution to customer issues by applying your technical and troubleshooting skills.{linebreak}{linebreak}We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place!{linebreak}{linebreak}# Responsibilities{linebreak} * Helping customers through live chat and email to ensure they are successful with our product{linebreak}* Leveraging effective troubleshooting to quickly identify the source of customer issues and provide a prompt and appropriate solution{linebreak}* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team{linebreak}* Jumping on ad-hoc calls with customers to troubleshoot issues live, as necessary{linebreak}* Identifying bugs, testing, reporting, and working with our Engineering team to assist with a fix{linebreak}* Actively collecting insights from customers and focusing on closing the communication loop by providing product feedback to the team{linebreak}* Providing timely updates to the Support and Engineering Managers regarding new trends in issues {linebreak}* Developing and documenting best practices to enhance SL2 troubleshooting processes {linebreak}* Creating technical documentation such as FAQs, guides, knowledge-base articles and how-to’s for Loom customers{linebreak}* Helping the Engineering team develop tools to help our Support team work quickly and efficiently {linebreak}* Diving into the codebase and gaining domain knowledge of different parts of Loom{linebreak}* Making efficient changes to the codebase to solve small and quick tasks/issues {linebreak}{linebreak}# Requirements{linebreak}* Have previous experience delivering excellent support experiences with respect, empathy and understanding{linebreak}* Have a minimum of 2+ years of Technical Support and Customer Support experience{linebreak}* Have gained experience/proficiency in any coding language (Javascript is a bonus) or have earned a degree in a technical field like computer science{linebreak}* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own{linebreak}* Have the ability to handle high volume of support conversations{linebreak}* Have excellent written and spoken English{linebreak}* Are available to work in the Eastern Time Zone (UTC/GMT -5:00) and on a full time schedule that spans weekends and may include holidays as our customers need us{linebreak}{linebreak}**Perks at Loom**{linebreak}{linebreak}- Work with a driven, welcoming team at a company that is changing how people communicate every single day{linebreak}- Competitive compensation and equity package{linebreak}- Medical, dental, and vision coverage (US-based){linebreak}- Unlimited PTO{linebreak}- Yearly off-site retreats (this year we went to Costa Rica for a week!){linebreak}- Remote weeks every-other-month. Work from the beach, mountains, home... The world is your oyster!{linebreak}- Learning & Development stipend{linebreak}- Healthy lunch catered every day + snacks and beer in-stock (SF office){linebreak}- Healthcare stipend (non-US-based){linebreak}- Home office & technology stipends (remote){linebreak}- At least two all-expenses-paid trip to San Francisco every year (remote){linebreak}{linebreak}**Loom is an equal opportunity employer.**{linebreak}{linebreak}We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.{linebreak}{linebreak}We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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# How do you apply? Please apply using the URL below.
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Last 30 days


Stats (beta): 👁 1,784 views,✍️ 122 applied (7%)
Doubledot Media is a New Zealand-based company creating online tools and training for people looking to start their own online businesses. We’re based in Christchurch, but the majority of our team work remotely from various places around the world. {linebreak}{linebreak}We have a full-time customer success position available to work with our [Affilorama.com](http://www.affilorama.com) customers.{linebreak}{linebreak}Our new customer success representative will play a vital role in answering customer queries, providing guidance (and sometimes a little common sense) and generally making sure our members receive all the help and care we can give them.{linebreak}{linebreak}We're looking for someone with great (written) people skills, a fair amount of cleverness, the ability to Get Things Done, and a genuine desire to help the good people of the internet succeed.{linebreak}{linebreak}**You'll need:**{linebreak}* Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers via email.{linebreak}* Common sense and the ability to "read between the lines" to understand what customers are concerned about.{linebreak}* Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You'll be clear, patient and pleasant.{linebreak}* Meticulous attention to detail. Your spelling and grammar should be top notch.{linebreak}* Good time management skills. Since this can be a remote working position, you'll need to be organized, motivated, and (dare we say) a "self-starter".{linebreak}* Good internet research skills for digging up hard-to-find suppliers, and for sniffing around to make sure they're legit!{linebreak}* The ability to learn new software and systems. You'll be working with our customer support software and content management system, so it's good if you're a quick learner and not fazed by learning new tools.{linebreak}* To be familiar with how Affilorama works, and how to go about fixing common problems.{linebreak}* A background in affiliate/inbound marketing is highly desirable.{linebreak}{linebreak}**Neat things about working with us:**{linebreak}* Flexible hours{linebreak}* Work from home{linebreak}* Relaxed, ego-free, family-friendly work culture{linebreak}{linebreak}# Responsibilities{linebreak} * Responding to customer and pre-purchase emails about [Affilorama.com](http://www.affilorama.com).{linebreak}* Moderating and answering frequently asked questions.{linebreak}* Solving technical problems the customer might be having with their account or our products.{linebreak}* Recording FAQs and other information as required.{linebreak}* Updating product content and training videos/written lessons. {linebreak}{linebreak}#Location{linebreak}- New Zealand, Australia, Philippines, Argentina, Chile, Peru, Colombia, Mexico, Latvia, Lithuania

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# How do you apply? We're going to level with you here: We usually get a lot of applications, and a lot of them are not very inspiring.{linebreak}{linebreak}We're looking for people with good problem-solving skills, good communication skills, and the willingness to go the extra mile for our customers, so here’s what you need to do.{linebreak}* Record a short (2-3 minute) cover letter video and upload it somewhere where we can see it. Tell us a little bit about yourself, and why you think you’d be great for this role include your search/inbound marketing experience as well.{linebreak}* Create an email for [email protected] (Subject: Affilorama Support Position){linebreak}* Give us the link to your video inside the email{linebreak}* Attach your CV/resume in PDF format Send{linebreak}
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Stats (beta): 👁 1,125 views,✍️ 144 applied (13%)
We are growing! And we’re looking for an amazing individual to join our Customer Success team. We’re seeking a real champion for this position: a well-rounded person to help onboard our customers and help them succeed. This is a technical role but requires constant stellar communication, proactively offering setup support and assistance to our customers.{linebreak}{linebreak}Uscreen is an amazingly diverse, fast developing video monetization platform, and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our Customer Success champ to know every detail about our platform and how our customers can use it to maximize its value. Besides just owning all that sweet knowledge, you’ll need to be able to communicate it, and educate our customers with ease.{linebreak}{linebreak}Our team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy. {linebreak}{linebreak}**About the role:{linebreak}**This is a customer facing role: you will be one of the first points of contact for our customers in order to help them set up their account. From basic setup and video uploads, to answering a variety of questions generally asked when first signing up, it’ll be your responsibility to provide our customers with solid answers and guidelines.{linebreak}{linebreak}Your main goal is to become the go-to person for all onboarding questions and to create a rapport with our customers, making them feel they can reach out at any time.{linebreak}{linebreak}We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position, and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team. {linebreak}{linebreak}{linebreak}In this role, you will wear a few different hats, including:{linebreak}{linebreak}Proactively contacting new customers to help them get setup (by email & phone){linebreak}Helping the tech support reps in the ticket queue{linebreak}Attending and (later) fully hosting webinars a few times per month{linebreak}Giving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back){linebreak}{linebreak}**Requirements:{linebreak}**Must have:{linebreak}2+ years in Customer Support or similar{linebreak}Experience in SaaS{linebreak}A fully functioning workstation and a quiet place to work (with their own laptop){linebreak}{linebreak}{linebreak}**Must be:{linebreak}**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT{linebreak}Quick to learn and able to understand our platform as well as the video and OTT industry{linebreak}Able to work independently{linebreak}Native or near-native English speaker (North American accent is a plus but not a requirement){linebreak}Overall a nice person :) {linebreak}{linebreak}**Our ideal candidate will also have:{linebreak}**Experience working with Zendesk or similar{linebreak}Good communication skills, both written and verbal{linebreak}{linebreak}{linebreak}**Benefits:{linebreak}**Full-time (40 hours per week) remote job with contract. We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors{linebreak}Amazing, young and motivated team{linebreak}Work from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.{linebreak}20 paid days off per year (eligible after the first 6 months with the company){linebreak}Budget for personal development{linebreak}{linebreak}{linebreak}**About Uscreen:{linebreak}**Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online. Think of it as building your own "Netflix". We are a lean startup, but are fully independent, privately held and profitable.{linebreak}{linebreak}We are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.{linebreak}{linebreak}{linebreak}**How to apply:{linebreak}**Apply using the link below{linebreak}We review the applications and email candidates who qualify for the second round{linebreak}The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions{linebreak}After we review the submissions, we will organize a Skype interview with the successful candidates{linebreak}{linebreak}Please note that due to the high volume of applications, we are only able to respond to successful candidates. {linebreak}{linebreak}{linebreak}**APPLY HERE:** https://goo.gl/forms/zB6PxA73bC6gsjyB3 {linebreak}{linebreak}# Responsibilities{linebreak} In this role, you will wear a few different hats, including:{linebreak}{linebreak}Proactively contacting new customers to help them get setup (by email & phone){linebreak}Helping the tech support reps in the ticket queue{linebreak}Attending and (later) fully hosting webinars a few times per month{linebreak}Giving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back){linebreak}{linebreak}**Must be:{linebreak}**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT{linebreak}Quick to learn and able to understand our platform as well as the video and OTT industry{linebreak}Able to work independently{linebreak}Native or near-native English speaker (North American accent is a plus but not a requirement){linebreak}Overall a nice person :) {linebreak}{linebreak}# Requirements{linebreak}**Requirements:{linebreak}**Must have:{linebreak}2+ years in Customer Support or similar{linebreak}Experience in SaaS{linebreak}A fully functioning workstation and a quiet place to work (with their own laptop)

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# How do you apply? **APPLY HERE:** https://goo.gl/forms/zB6PxA73bC6gsjyB3
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This year


Stats (beta): 👁 450 views,✍️ 0 applied (0%)
Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.{linebreak}{linebreak}Required skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.{linebreak}{linebreak}This is a full-time, remote position.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Address customer issues{linebreak}* Work with engineers to resolve issues beyond your scope{linebreak}* Improve internal documentation{linebreak}* Write scripts to do log analysis {linebreak}{linebreak}# Requirements{linebreak}* Excellent knowledge of Linux and Windows{linebreak}* Knowledge of a scripting language such as powershell, perl, python, ...{linebreak}* Knowledge of basic SQL statements{linebreak}* Experience with firewalls{linebreak}* Experience with anti-virus / anti-malware software{linebreak}* Strong written and oral communication skills{linebreak}* Strong technical troubleshooting and problem-solving skills

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# How do you apply? Qualified candidates are invited to email their CV to [email protected]
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Sonatype

Customer Success Engineer


Sonatype


customer support

engineer

customer support

engineer

2mo

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Stats (beta): 👁 404 views,✍️ 18 applied (4%)
If you get excited at the mere thought of helping customers use new technology to help speed their SDLC so they can innovate faster, while making their software more secure - then you should keep reading. We are growing rapidly, and we need to add Customer Success Engineers (CSE) to collaborate with our customers to ensure they continuously see value across the Nexus platform.{linebreak}{linebreak}What You Will Do{linebreak}{linebreak}{linebreak}{linebreak}* Our customers are enterprise architects, security officers, build engineers, developers, DevOps managers, and associated stakeholders in the SDLC. They are incredibly smart and know their stuff. In this role, you will:{linebreak}{linebreak}* Coach and educate a set of customers on the implementation and usage of best practices to ensure smooth onboarding, faster adoption, increased footprint, etc.{linebreak}{linebreak}* Derive and define methodologies as well as common pitfalls through customer meetings (remote & on-site), data analysis, and customer interviews{linebreak}{linebreak}* Engage in one-to-one and one-to-many customer outreach with the goal of educating customers, understanding their implementation status and defining/documenting how we can close any “customer success gap.”{linebreak}{linebreak}* Share field insights with your CSE peers as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.{linebreak}{linebreak}* Discover and analyze gaps in the customer experience, identifying "early warning" signals and then working with cross-functional teams to address them.{linebreak}{linebreak}* Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.{linebreak}{linebreak}* Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.{linebreak}{linebreak}* If you’ve been told, “you have a great bed-side manner,” that’s what we’re looking for.  And while there will be some days of mostly screen-time, this is a customer-facing role.{linebreak}{linebreak}* Travel is likely to be around 35-45%.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Experience and skills desired:{linebreak}{linebreak}{linebreak}{linebreak}* Deep familiarity with tooling used in the SDLC including: source code version control systems (e.g., git, subversion, cvs, etc.), modern build tools (e.g., Jenkins, continuous integration systems), package managers (e.g., Maven, Gradle, Nuget, NPM, etc.), continuous delivery technologies (e.g., Puppet, Chef, Udeploy, etc.){linebreak}{linebreak}* The ability to work with such tooling to integrate Sonatype's specific solutions into customers' application lifecycles is required.{linebreak}{linebreak}* Excellent troubleshooting and analytical skills{linebreak}{linebreak}* Well-honed project management and organizational skills{linebreak}{linebreak}* Prior development expertise and experience with tools such as Hudson/Jenkins (CI Servers) and Eclipse / other IDEs is desirable.{linebreak}{linebreak}* Experience working in the cross-functional role alongside Engineering and Sales organizations is a plus.{linebreak}{linebreak}* Experience with application security and licensing and helping build processes around both are desirable{linebreak}{linebreak}{linebreak}

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Crossover

L1 Customer Support Engineer ($30k/year) Work  


Crossover


technical support

client service

l1

customer support

technical support

client service

l1

customer support

2mo

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Stats (beta): 👁 599 views,✍️ 158 applied (26%)
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.{linebreak}{linebreak}{linebreak}{linebreak}**Responsibilities:**{linebreak}{linebreak}Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak}{linebreak}# Responsibilities{linebreak} **On a daily basis you will:**{linebreak}{linebreak}* Provide a world-class customer experience{linebreak}* Be available when customers need you in a 24/7 model{linebreak}* Work one-on-one with customers in helping them succeed with their new software product{linebreak}* Get in front of problems and proactively help customers resolve potential issues{linebreak}* Resolve calls efficiently and effectively{linebreak}* Meet productivity and quality goals for all tickets solved{linebreak}* Learn multiple products at the same time{linebreak}* Learn how to master playbooks and implement best practices{linebreak}* Write knowledge base articles to fill knowledge gaps {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}{linebreak}* Have strong English oral and written communication skills{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Perform at a high level solving at least 15 tickets per day{linebreak}* Know how to write knowledge base articles and step by step guides{linebreak}* Be open to learning multiple products across multiple technologies at the same time{linebreak}* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}* Have basic to intermediate technical knowledge in the following technologies/languages:{linebreak}* SQL Server{linebreak}* Oracle DBs{linebreak}* Unix/Linux{linebreak}* Networking{linebreak}* Windows Server administration{linebreak}* SharePoint{linebreak}* Web Servers{linebreak}* Previous Telco experience is highly desirable

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Crossover

Customer Support Manager ($100k/year) Work


Crossover


customer support manager

team leader

technical support

management

customer support manager

team leader

technical support

management

2mo

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Stats (beta): 👁 1,144 views,✍️ 106 applied (9%)
**Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time. Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.**{linebreak}{linebreak}Customer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals. You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer. You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.{linebreak}{linebreak}# Responsibilities{linebreak} **Key Responsibilities include but are not limited to:**{linebreak}{linebreak}* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers{linebreak}* Conduct 1:1s to provide weekly updates to assess each team member’s performance{linebreak}* Manage the whole end to end process for incidents, requests, and escalations{linebreak}* Show week over week improvement {linebreak}* You will receive daily feedback from your VP on the team’s performance, and you will need to fix what is not working immediately {linebreak}* Utilize the data from the Worksmart productivity measurement tool to develop individual performance plans and achieve aggressive weekly goals{linebreak}* Collaborate with our Knowledge Base Team in the creation, management, and distribution of critical information{linebreak}* Participate in Crossover’s Global Hiring events{linebreak}* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts{linebreak}* Be able to manage and thrive in a global, fast-paced virtual environment {linebreak}{linebreak}# Requirements{linebreak}**To be a great candidate for the Customer Support Manager position, you must have the following skills/experience:**{linebreak}{linebreak}* Bachelor’s degree or equivalent{linebreak}* Have perfect spoken and written English{linebreak}* 7+ years of software support experience managing +15 L1/L2 software support agents{linebreak}* Experience with deep diving for >500 tickets per week{linebreak}* Experience writing technical knowledge base articles and playbooks{linebreak}* Strong leadership and presentation skills{linebreak}* Excellent soft skills, including critical thinking, decision making, and conflict resolution{linebreak}* Committed to self-development and the professional growth of others{linebreak}* A passion for creating work in a process-driven way and working with team members to continuously improve the process{linebreak}* Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions

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Crossover

L2 Customer Support Architect ($60k/year) Work  


Crossover


l2

technical support

customer support

architecture

l2

technical support

customer support

architecture

2mo

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Stats (beta): 👁 405 views,✍️ 88 applied (22%)
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}# Responsibilities{linebreak} **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**{linebreak}* Deliver a world-class experience in each ticket interaction providing in-depth technical support{linebreak}* Continuously learn to support multiple products across multiple technologies.{linebreak}* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.{linebreak}* Meet and exceed weekly production and quality goals.{linebreak}* Participate in our very own ‘pair support program’ and share knowledge with colleagues.{linebreak}* Write knowledge base articles{linebreak}* Solve customer issues that L1 Customer Support Engineers could not solve {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}* Have a Bachelor’s degree or equivalent{linebreak}* Have perfect spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Demonstrate an intermediate to advanced understanding of the following:{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* SQL Queries {linebreak}* SSH/Sudo Commands{linebreak}* Sharepoint - Intermediate{linebreak}* Active Directory/SSO/SAML/LDAP {linebreak}* Java / JavaScript / CSS / HTML{linebreak}* Asynchronous Transaction/Event Processes{linebreak}* Interpret/Understand Monitoring/Graphing Tools {linebreak}* Analysis of Log Files - Intermediate minimum{linebreak}* Be a master in troubleshooting, issue tracking, and ticket management{linebreak}* Be able to write specs/documentation/knowledge base articles{linebreak}* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

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Platform.sh

Customer Success Engineer  


Platform.sh


customer success

git

php

python

customer success

git

php

python

2mo

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Stats (beta): 👁 261 views,✍️ 56 applied (21%)
As a **Customer Success Engineer**you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.{linebreak}{linebreak}# Responsibilities{linebreak} **In a given day you might:**{linebreak}{linebreak}* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.{linebreak}* Diagnose, debug, and document issues in both applications and systems.{linebreak}* Deploy and configure cloud infrastructure resources.{linebreak}* Troubleshoot, reproduce, and report bugs.{linebreak}* Become a product expert and work toward improving our customer facing documentation.{linebreak}* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.{linebreak}* Work under limited supervision with considerable latitude for personal initiative.{linebreak}* Respond to customer inquiries through our ticketing solution, ZenDesk.{linebreak}* Participate in training teammates. {linebreak}{linebreak}# Requirements{linebreak}**Minimum Qualifications**{linebreak}{linebreak}* 3+ years combined of:{linebreak}* Web development using PHP, Python, Ruby, or Go.{linebreak}* Linux system administration.{linebreak}* Experience using git for version control.{linebreak}* Understanding of DNS as well as TLS and encryption.{linebreak}* Exceptional communication skills to provide clear and empathetic customer support.{linebreak}* This role is also open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays. {linebreak}{linebreak}**Preferred Qualifications**{linebreak}{linebreak}* Experience with Magento, Symfony, TYPO3, and/or Drupal.{linebreak}* Understanding of CDNs or Varnish and web caching strategies.{linebreak}* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.{linebreak}* Conversant in containerization technologies and techniques.{linebreak}* Knowledge of nginx, Galera, GlusterFS, and Puppet.{linebreak}* Sound Like a Good Fit? We’d love to talk to you!

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# How do you apply? **This is a remote job. Work from anywhere!**{linebreak}{linebreak}We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.{linebreak}{linebreak}**About Platform.sh**{linebreak}{linebreak}Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.{linebreak}{linebreak}We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.{linebreak}{linebreak}Platform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University and The British Council.{linebreak}{linebreak}We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.
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Beta Analytic

Account Manager for Europe - Freelancer Based in Europe


Beta Analytic


customer support

bus dev

archaeology

geology

customer support

bus dev

archaeology

geology

3mo

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Stats (beta): 👁 484 views,✍️ 0 applied (0%)
**Beta Analytic**is looking for a self-motivated individual to help assist in our customer service and business development efforts with current and potential Scandinavian clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and**based in Europe**.{linebreak}{linebreak}Beta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.{linebreak}{linebreak}The company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.{linebreak}{linebreak}We will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an individual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.{linebreak}{linebreak}Desired Qualifications{linebreak}{linebreak}- Excellent command / highly proficient in spoken and written English{linebreak}{linebreak}Attention to detail and accuracy{linebreak}Basic Computer Skills - proficient in use of email and the Internet{linebreak}Planning and organizational skills{linebreak}Information gathering and information monitoring{linebreak}Customer service orientation{linebreak}Logical thinking and Problem-solving{linebreak}Availability to travel to conferences & congresses{linebreak}{linebreak}Following an initial trial period, this could grow into a long-term position. This is a telecommuting position on a**freelance basis**.{linebreak}{linebreak}For more information on our company please go to www.radiocarbon.com and www.betalabservices.com{linebreak}{linebreak}Job Type: Full-time

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# How do you apply? Please send your CV and cover letter to cramos[at]betalabservices.com
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strongDM

verified

Account Manager


strongDM

verified

customer support

account management

technical

exec

customer support

technical

exec

3mo

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Stats (beta): 👁 402 views,✍️ 0 applied (0%)
strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:{linebreak}{linebreak}* “God this is -- pardon my language -- f*cking awesome”{linebreak}* “strongDM just works. You forget it’s even there.”{linebreak}{linebreak}There are no salespeople at strongDM; only engineers. We have a technical product with technical buyers. You can’t sell heads of infrastructure 😊 you can only show them the way. {linebreak}{linebreak}The Manager, Accounts will be responsible for managing accounts, their happiness, retention, and growth, from POC through to an ongoing relationship. The right person for this role is a consultative hustler who can successfully empathize with their customer and drive them to adopt strongDM more completely. {linebreak}{linebreak}Compensation{linebreak}* Aggressive; we succeed when you succeed!{linebreak}* Strong base + commission{linebreak}* Medical, dental, and vision insurance{linebreak}* 3 weeks PTO + standard holidays{linebreak}* Equity in a fast-growing startup{linebreak}* No travel required{linebreak}{linebreak}# Responsibilities{linebreak} * Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.{linebreak}* Engage existing strongDM customers to cause greater adoption of the product (via user count, feature penetration, or both).{linebreak}* Experience with implementing software products or solutions in large and dynamic enterprise companies{linebreak}* Provide industry-leading customer service and responsiveness.{linebreak}* Conduct technical discovery, value proposition communication, architectural and application guidance.{linebreak}* Manage customer success by owning the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals.{linebreak}* Create a frictionless onboarding process for the customer by working closely with Support, Engineering, and Sales Engineering teams.{linebreak}* Work directly with Founders. {linebreak}{linebreak}# Requirements{linebreak}* Strong familiarity with databases (modern and legacy), servers (Linux & Windows), networking, and/or programming languages.{linebreak}* Be mature, polished, and with strong self-motivation.{linebreak}* 5+ years in a Security or Infrastructure external-facing role.

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Platform.sh

Customer Success Manager


Platform.sh


customer support

exec

customer support

exec

3mo

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Stats (beta): 👁 366 views,✍️ 0 applied (0%)
As a Customer Success Manager, you are primarily involved in the customer’s journey from pre-sales to on-boarding and continued partnership.{linebreak}{linebreak}You liaise with our customers to ensure smooth communication and to build trusted relationships.{linebreak}{linebreak}You are also helping our customers with technical and business issues, providing resolution in a timely manner.{linebreak}{linebreak}{linebreak}In a given day you might:{linebreak}{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}provide technical pre-sales support by accompanying sales team to meetings, and giving demonstrations/presentations to prospective and existing clients{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}gather technical and functional requirements in order to architect and present a matching solution based on Platform.sh products and offers{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}assist the sales team in answering RFI/RFP and provide support in the proposal making{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}provide high-level support to the customers, coordinate pre-sales Support and Engineering effort and maintain high levels of client satisfaction   {linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}diagnose and debug failing applications and systems{linebreak}{linebreak}{linebreak}* respond to customer inquiries concerns and suggestions about our product in a timely manner{linebreak}{linebreak}{linebreak}{linebreak}* deploy and configure cloud resources{linebreak}{linebreak}{linebreak}{linebreak}* troubleshoot issues pertaining to the infrastructure running customer applications{linebreak}{linebreak}{linebreak}{linebreak}* active participation to automation and streamlining projects{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}coordinate the involvement of company personnel, including support, operations, and management resources, in order to meet account performance objectives and customers’ expectations{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}solve conflicts and concerns that were not solved at Customer Support level{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}manage workflows for handling complaints{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}participate in subject related conference{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Minimum Qualifications{linebreak}{linebreak}5+ years combined of:{linebreak}{linebreak}{linebreak}{linebreak}* extensive knowledge of web development (using PHP, Python, Ruby, or Go), workflows and existing tools (git, CI tools){linebreak}{linebreak}* significant exposure to Linux system administration{linebreak}{linebreak}* proven successful experience in handling technical customer relations in the web industry{linebreak}{linebreak}* demonstrated ability to successfully matching customer expectations with product capacity{linebreak}{linebreak}* extensive knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems{linebreak}{linebreak}* knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 {linebreak}{linebreak}* knowledge of cloud services (AWS, Azure){linebreak}{linebreak}* excellent communication skills with English proficiency{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Sound Like a Good Fit? We’d love to talk to you!  {linebreak}{linebreak}This is a remote job. Work from anywhere!{linebreak}{linebreak}We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}This role encompasses some traveling in APAC region (estimated to up to 15 days per quarter).

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Stats (beta): 👁 682 views,✍️ 0 applied (0%)
At Customer.io our mission is to help business talk like people. Today over 1200 internet businesses use Customer.io to manage, send, and track performance of email, SMSes and push notifications. Unlike typical marketing platforms, Customer.io helps business increase relevance by using behavior data: what people do or don’t do when logged in to a web or mobile app.{linebreak}{linebreak}# What will you be doing here?{linebreak}For a long time, our technical support and sales teams were informally helping our customers be successful in the product, often spending a lot of time working with customers to plan their integration and campaigns in Customer.io.{linebreak}{linebreak}As a Customer Success Manager, you’ll act as the project manager for the successful onboarding of the account. Tasked with getting general or strategic questions answered for new customers you’ll collaborate with technical support, sales, and engineering (when appropriate).{linebreak}{linebreak}We don’t need you to be an expert at marketing - but rather an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a "data expert" but will be keen to get a good understanding or our app so that you can take a use case and leverage our features to make your customer successful.{linebreak}{linebreak}Day to day, you’ll be working with our customers who opt into an onboarding plan with us. This will include things like:{linebreak}* Transition calls with sales/CS/key stakeholders to outline the general onboarding plan and timetable{linebreak}* Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement and follow through with their messaging goals{linebreak}* Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters{linebreak}* Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and help from TS, Product, and Engineering to solve problems.{linebreak}* Following up with customers ~1x/quarter after the onboarding process is complete{linebreak}{linebreak}# About you:{linebreak}* You’re curious and enjoy learning about different businesses and industries.{linebreak}* You’ve got a thirst for knowledge, and are keen to get a good understanding of our app.{linebreak}* Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for.{linebreak}* We often find ourselves in situations like this: A customer has done a wonky data integration with Customer.io. hey want to create a complex, time-sensitive campaign but their engineers are unavailable to make the data easier to use. How do you help them?{linebreak}* You’re calm under stress and not easily rattled.{linebreak}* You enjoy solving problems independently, but aren’t afraid to ask for help or collaboration when you need to.{linebreak}{linebreak}# What have you done before this?{linebreak}* You’ve worked in a company doing customer success{linebreak}* You have a background in SaaS{linebreak}* You have experience as a software developer / deep experience working with software developers in a technical capacity.{linebreak}* You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well formed opinions!{linebreak}* Bonus points: You’ve been responsible for designing lifecycle messages{linebreak}{linebreak}# The Company {linebreak}Our mission at Customer.io is to help businesses talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal emails, SMSs and push notifications.{linebreak}{linebreak}# Why should you work with Customer.io?{linebreak}Work at our head office in Portland, OR or anywhere in the world you want. The Customer Success team you’ll be joining are located in US Pacific and US Eastern timezones. We want to enable you to do your best work, and this is how we aim to do that—{linebreak}{linebreak}* **Salary:**We are offering a salary between $60k-$80k USD for this position.{linebreak}* **Equity:**You'll own a piece of the company that you help create. You’ll be recognized for your contributions by earning equity in the company.{linebreak}* **Big Impact:**Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.{linebreak}* **Great Tools:**Everyone in the company has an Apple computer and is given a budget for a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.{linebreak}* **Health Benefits:**We pay 100% of your premiums for you and your family for medical, dental and vision and short and long-term disability. {linebreak}* **Paid Parental & Medical Leave:**Including adoption.{linebreak}* **Retreats:**We get our whole company together twice a year. We've had retreats in Barcelona, Romania, Hunter Mountain, Chicago, Iceland, and Portland, Oregon.{linebreak}* **Vacation:**Rest and recuperation is important. We offer 4 weeks of paid vacation with flexibility for more.{linebreak}{linebreak}# Diversity statement{linebreak}At Customer.io, we’re committed to building a diverse environment and encourage minority applicants. So far, we have team members in France, Germany, Canada, Pakistan, India, Australia and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.{linebreak}{linebreak}Customer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Basically, we follow the law, but also like you for who you are!{linebreak}

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# How do you apply? Apply below, and make sure you tell us why you’re interested in the position! We’ve added a few questions that will also help us understand how you think.
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MageMojo

verified

Tier 1/2 Customer Support Agent


MageMojo

verified

web hosting

linux

aws

ecommerce

web hosting

linux

aws

ecommerce

3mo

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Stats (beta): 👁 1,130 views,✍️ 0 applied (0%)
**We Are:**{linebreak}{linebreak}MageMojo Magento hosting, a group of 35 talented devops guys who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. {linebreak}{linebreak}**You Are:**{linebreak}{linebreak}A solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. {linebreak}{linebreak}**How To Apply:**{linebreak}{linebreak}Submit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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Stats (beta): 👁 739 views,✍️ 27 applied (4%)
Lead, Customer Success – Onboarding & Adoption{linebreak}(Remote | travel required){linebreak}{linebreak}We’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).{linebreak}If you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.{linebreak}As the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.{linebreak}{linebreak}WHO YOU ARE{linebreak}To be successful in this role, you should be passionate about things like:{linebreak}* Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users. {linebreak}* Data Informed – building data collection and analysis into processes to inform decisions{linebreak}* Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes{linebreak}* Organizational Change Management – Helping people and organizations change for the better{linebreak}* Hands-On – enjoying “getting hands dirty” by digging into complex operations {linebreak}* Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions {linebreak}* Organization & Diligence – crossing the T’s and dotting the I’s{linebreak}{linebreak}ABOUT DECISIV’S CUSTOMER SUCCESS TEAM{linebreak}Our remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.{linebreak}{linebreak}WHAT YOU’LL BE DOING{linebreak}You will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:{linebreak}Optimizing and Scaling Onboarding & Adoption Team Processes and Operations:{linebreak}* Defining and overseeing standardized customer lifecycle processes and touchpoints{linebreak}* Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage{linebreak}* Achieving operational excellence within the Onboarding & Adoption Team{linebreak}{linebreak}{linebreak}Driving Delivery of Customers’ Desired Business Outcomes:{linebreak}* Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both{linebreak}* Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes{linebreak}* Methodically managing escalations from your direct reports, other Decisiv teams, and customers{linebreak}{linebreak}Owning OKRs and Other Metrics for Your Team:{linebreak}* Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models{linebreak}* Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both{linebreak}* Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success{linebreak}* Routinely reviewing OKRs and other metrics with your team{linebreak}{linebreak}Recruiting, Coaching, and Managing the Onboarding & Adoption Team:{linebreak}* Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates{linebreak}* Setting expectations and providing regular feedback on team and individual performance {linebreak}* Delivering regular training and coaching to your team{linebreak}* Performing common managerial tasks (e.g., scheduling, expense reporting) for your team{linebreak}{linebreak}QUALIFICATIONS WE REQUIRE{linebreak}To be a viable candidate for this position, you must demonstrate to us that you have:{linebreak}* High ethical standards of conduct{linebreak}* Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData{linebreak}* Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills{linebreak}* Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company{linebreak}* Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company{linebreak}* Experience successfully managing a fully-remote team of 10 or more people.{linebreak}{linebreak}The successful candidate will also have:{linebreak}* A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team{linebreak}* The ability to work in the United States without Decisiv’s sponsorship{linebreak}* The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one. {linebreak}* A readily-available work environment:{linebreak} o With a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down){linebreak} o Where you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.{linebreak}{linebreak}QUALIFICATIONS WE REALLY LIKE{linebreak}* Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management{linebreak}* Experience building an Onboarding or Customer Success team{linebreak}* Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese{linebreak}* Live near a major transportation hub{linebreak}{linebreak}WHAT’S IN IT FOR YOU{linebreak}* A career opportunity to:{linebreak} o Lead and serve a dynamic and earnestly dedicated Customer Success team{linebreak} o Help mature and scale a growing SaaS company’s Customer Success organization{linebreak}* Work remotely when not traveling{linebreak}* Training, coaching, and support from a fun team{linebreak} o Lead and serve a dynamic and earnestly dedicated Customer Success team{linebreak} o Help mature and scale a growing SaaS company’s Customer Success organization{linebreak}* Work remotely when not traveling{linebreak}* Training, coaching, and support from a fun team{linebreak}

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SMAR7 Apps

verified

Customer Support Guru


SMAR7 Apps

verified

customer support

customer success

zendesk

intercom

customer support

customer success

zendesk

intercom

4mo

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Stats (beta): 👁 1,942 views,✍️ 0 applied (0%)
Howdy! SMAR7 Apps is currently hiring a full-time Support Specialist (we call them Customer Success Advocates) to join our mission to help eCommerce businesses automate and empower their online stores{linebreak}{linebreak}SMAR7 Apps is a Shopify app company that creates applications that help users increase their order value, automate their online stores and boost their sales. We currently have 5 applications: SMAR7 Bundle, SMAR7 Express, SMAR7 Scarcity, SMAR7 Product Reviews & Cookie.io{linebreak}{linebreak}**We’re looking to bring on that someone special right now to join the team Full-time and eventually transition to our head of support{linebreak}**{linebreak}We want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands that customer support is not just about answering questions, but about guiding users to success. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing customers succeed.{linebreak}{linebreak}As a young startup (we just hit our three year launch anniversary), we have tons of amazing users and are adding new great companies every single month. A wonderful product experience is our primary focus here at SMAR7 Apps... from the customer support to the onboarding process, to the platform itself, we're working hard to make it all a delightful experience. {linebreak}{linebreak}**About the Position:**{linebreak}{linebreak}We're looking to reassemble our support team and find a new leader for it. As we grow we realized we needed more dedicated support and not just an agency. So at the beginning you'll be training and getting the hang of all of our applications. As we grow you'll take over and manage our entire customer support team. We'll do all we can to ensure you grow and excel in your position as long as you can have the same commitment to our customers, team and vision{linebreak}{linebreak}While the founders are based in St Petersburg, FL, we’re dedicated to building our company with a remote-based work environment meaning almost our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Basecamp, Intercom and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!{linebreak}{linebreak}Not only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a major member of that team, your work will never go unnoticed. Your work will always make large waves in the company.{linebreak}{linebreak}But hey, we also like to have fun, we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way!{linebreak}{linebreak}**About You:**{linebreak}{linebreak}We want someone to join our team who truly desires to make an impact, is empathetic, loves communication, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.{linebreak}{linebreak}There are no requirements for past experience in Customer Success. If this position interests you, then apply!{linebreak}{linebreak}Some of our most amazing team members have grown into the role based on their drive and personal goals. We'd love to help you here too if that's you!{linebreak}{linebreak}**We would expect you to have:**{linebreak}{linebreak}* Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be{linebreak}* Ability to communicate with fluent English to o{linebreak}* Tech-savvy ability enough to communicate technical details and guide users through our software (training will be provided, but must have the ability to understand basics){linebreak}* Ability to handle sometimes tough conversations with users with a smile{linebreak}* Real excitement to see customer wins, successful stores and healthy growing businesses{linebreak}* The drive to learn and grow every{linebreak}{linebreak}**What does the average day look like in SMAR7 Apps? Imagine this:**{linebreak}{linebreak}Login to Basecamp and see what the heck everyone is up to or did over the weekend! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.{linebreak}{linebreak}Review any development updates in Slack or Zendesk from your teammates on internal updates, urgent tickets, new bug fixes, or what's going on in the company for that day. Communication is always key here in a fast moving company!{linebreak}{linebreak}Log into Intercom and review the conversations going on for the day and see if anything should be reviewed prior to starting your shift. You can check in with any other team members of any urgent tickets and organize your priorities to make yourself successful for the day.{linebreak}{linebreak}Inside of the Zendesk & Intercom help desk, we’ll be doing live chat and email responses to help our users succeed with SMAR7 Apps! That means quickly diagnosing priority on tickets, understanding customer use cases, and product issues. Sometimes that means ringing up the engineering team or making tickets and sometimes that might mean jumping on a product call with a user to help them get unstuck.{linebreak}{linebreak}It'll be important that you keep communication strong with the success team (especially during transitions) on what’s going on and where!{linebreak}{linebreak}Then, you can high five your teammates again when you log off and update the team in Slack with your daily update!{linebreak}{linebreak}Once a week, we'll review the tickets as a team, review team KPI’s and review any major issues (plus we’ll meet monthly to look where to improve for better internal systems across the company).{linebreak}{linebreak}Then of course as you grow into the head support position, you'll be managing your peers success, KPIs and results as well.{linebreak}{linebreak}**More about the position:**{linebreak}{linebreak}This shift would start at 9 AM EST - 5 pm EST Monday to Friday{linebreak}{linebreak}We’re open to any time zone, as long as you can fulfill it!{linebreak}{linebreak}**Growth-oriented bonuses we believe in:**{linebreak}{linebreak}* 2 Weeks Paid Vacation{linebreak}* Reimbursement for Kindle Ebooks/Audible{linebreak}* Paid Access to Digital Courses for extended training{linebreak}* Free Gym Membership{linebreak}* Reimbursement for 1 local event a month{linebreak}* Working with a truly mission-driven team motivated by excellence{linebreak}* Huge room for growth{linebreak}{linebreak}**What to do next:**{linebreak}{linebreak}If this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.{linebreak}{linebreak}Shoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.{linebreak}{linebreak}Here’s what we’ll ask for in the email:{linebreak}{linebreak}A short overview of why you think SMAR7 Apps might be the right fit for you{linebreak}{linebreak}A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works){linebreak}{linebreak}Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!{linebreak}{linebreak}What’s your favorite book?{linebreak}{linebreak}BONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :){linebreak}{linebreak}Take your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.{linebreak}{linebreak}That’s it! We look forward to meeting you!

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# How do you apply? Shoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.{linebreak}{linebreak}Here’s what we’ll ask for in the email:{linebreak}{linebreak}A short overview of why you think SMAR7 Apps might be the right fit for you{linebreak}{linebreak}A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works :d ){linebreak}{linebreak}Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!{linebreak}{linebreak}What’s your favorite book?{linebreak}{linebreak}BONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :){linebreak}{linebreak}Take your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.{linebreak}{linebreak}That’s it! We look forward to meeting you!
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Crossover

Customer Support Manager ( $100k/year)


Crossover


helpdesk

technical support

customer support

exec

helpdesk

technical support

customer support

exec

4mo

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Stats (beta): 👁 612 views,✍️ 0 applied (0%)
Customer Support Managers at Crossover are excited about their mission to deliver stellar service and develop people. Our Managers are experts in analyzing data from our Worksmart tool to drive performance. These elite coaches are the driving force behind Crossover’s success.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities include but are not limited to:**{linebreak}* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers{linebreak}* Conduct 1:1s and check-ins to drive quality, and provide weekly updates to team{linebreak}* Give visibility and manage the whole end to end process for incidents, requests, and escalations{linebreak}* Show week over week improvement:{linebreak}* You will be measured by the quality and productivity of your teams on a weekly basis{linebreak}* You have to be comfortable with receiving daily feedback on the team’s performance and fix what is not working at the speed of light{linebreak}* Foster a culture that embodies Crossover’s values of excellence and world-class service.{linebreak}* Utilize the data from the Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals{linebreak}* Collaborate with our Knowledge Base Team in the creation, management, and dissemination of information{linebreak}* Participate in Crossover’s Global Hiring Tournaments{linebreak}* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts.{linebreak}* Must be able to manage and thrive in a virtual, global, and fast-paced environment{linebreak}{linebreak}**Depending on the situation your day could start with:**{linebreak}{linebreak}* 1:1 meetings where the metrics are reviewed, feedback on calls and ticket analysis is given; and any blockers that agents have, discussed{linebreak}* Coaching sessions where agents need help/guidance on a specific topic, from soft-skills advice to technical product training{linebreak}* Weekly meetings: enforcing team updates, process changes, and/or improvements{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Bachelor’s degree or equivalent{linebreak}* Pristine spoken English{linebreak}* 7+ years of software support experience managing +15 L1/L2 software support agents{linebreak}* Experience with deep diving for >500 tickets volume per week{linebreak}* Experience writing technical knowledge base articles and playbooks{linebreak}* Strong leadership and presentation skills{linebreak}* Excellent soft skills, including critical thinking, decision making, and conflict resolution{linebreak}* Committed to self-development and the professional growth of others{linebreak}* A passion for creating work in a process-driven way and working with team members to continuously improve the process{linebreak}* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions{linebreak}

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Crossover

L2 Customer Support Architect ($60k/year)


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

5mo

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Stats (beta): 👁 501 views,✍️ 0 applied (0%)
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}* Bachelor’s degree or equivalent{linebreak}* Pristine spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies{linebreak}{linebreak}**Can demonstrate an intermediate to advanced understanding of the following:**{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python

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# How do you apply? Click apply and register on the Eventbrite page.
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Crossover

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

5mo

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Stats (beta): 👁 537 views,✍️ 0 applied (0%)
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Strong oral/written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to learn multiple products across multiple technologies{linebreak}* Ability to write knowledge base articles and step by step guides{linebreak}* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}{linebreak}**Basic to Intermediate technical knowledge in the following:**{linebreak}* Unix/Linux{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* AWS{linebreak}* Active Directory{linebreak}* Network and Web Servers{linebreak}* Sharepoint{linebreak}* Java / JavaScript / CSS / HTML{linebreak}

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CartStack

Unites States, Canada verified

Technical Support Specialist - Growing Saas Business


CartStack

Unites States, Canada verified

technical

saas

english

ecommerce

technical

saas

english

ecommerce

Unites States, Canada5mo

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Stats (beta): 👁 443 views,✍️ 0 applied (0%)
Description:{linebreak}As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :){linebreak}{linebreak}CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! {linebreak}{linebreak}Check out our company values page here - http://www.cartstack.com/values/.{linebreak}{linebreak}{linebreak}Benefits:{linebreak}* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year){linebreak}* We genuinely care about our employees/contractors and their happiness in their every day work{linebreak}* Chance to step in and have a big impact on a growing SaaS company{linebreak}* A fun, relaxed company culture (Skype happy hours every month!){linebreak}* Annual team trip where we meet in person for work and fun!{linebreak}* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses){linebreak}* Competitive compensation (w/ opportunity for growth related bonuses){linebreak}* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks{linebreak}{linebreak}{linebreak}So, sound like an awesome fit for you? If so, we'd love to hear from you!{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone){linebreak}* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript){linebreak}* Pro-actively helping new trialers get onboarded with their new accounts{linebreak}* Assist in developing first-class content for our help docs website{linebreak}* Review existing customer accounts for any issues or possible account optimizations{linebreak}* Reach out to customers about referrals and testimonials{linebreak}* Come up with and execute random acts of kindness for our customers :){linebreak}{linebreak}This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). {linebreak}{linebreak}# Requirements{linebreak}* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people{linebreak}* You love to solve complex, technical issues{linebreak}* 1 + years of customer support experience (Bonus if it's for a SaaS company!){linebreak}* Foundational understanding of HTML and JavaScript{linebreak}* Experience working in a remote environment{linebreak}* College educated{linebreak}* Fantastic writer and communicator{linebreak}* Access to high-speed internet {linebreak}{linebreak}#Location{linebreak}- Unites States, Canada

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Stats (beta): 👁 1,876 views,✍️ 41 applied (2%)
Smartbnb is seeking to automate ⚙️the management of the short-term rental industry on Airbnb and HomeAway/VRBO.{linebreak}{linebreak}Our core product is currently helping short-term rentals businesses manage over 60,000 properties. We are a growing team of 8 people with plans to expand a lot in 2019.{linebreak}{linebreak}Smartbnb is bootstrapped and profitable. We are interested in building a great, sound business for years to come.{linebreak}{linebreak}Our company is fully distributed and remote:{linebreak}{linebreak}• We believe and fully embrace that your best environment is wherever you personally feel the most productive and comfortable for day-to-day work.{linebreak}{linebreak}• We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Paris, and Prague, just in 2018.{linebreak}{linebreak}We just released 3 fantastic products, but we have a lot more in store for the next few months, with a product our customers are super excited about.{linebreak}{linebreak}🤔 Customer success with us 🤔{linebreak}{linebreak}Our customers trust us for the critical infrastructure of their short-term rental business. This comes with a special responsibility to our customers.{linebreak}{linebreak}We aim to offer them a white glove customer service experience, to help them reach their goals of financial and personal freedom.{linebreak}{linebreak}We are already rated 9.6 /10 on Trustpilot and we very much intend to defend that score (it actually improved thanks to the customer service team's performance).{linebreak}{linebreak}At the same time, your role within the company is also to advocate for customers with the developers and designer on our team.{linebreak}{linebreak}You need to be able to qualify and identify bugs or usability problems and report them. This is important so that the development and design team can keep on improving the product.{linebreak}{linebreak}Lastly, we are not looking for people that like to watch the action from afar.{linebreak}{linebreak}We will absolutely welcome any input you may have and take ownership of side-projects that will help consolidate our business. This can be related to customer education, sales, marketing, business development and partnerships, or anything we have not thought about yet! The foundation is a deep understanding of our market, our product, and our customers.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} ⭐️ What you will do ⭐️{linebreak}{linebreak}Day to day, you will:{linebreak}{linebreak}• talk to customers via live chat, email, video calls and social media, to address their challenges and issues, verify subscription status and payments, and upsell products and services.{linebreak}{linebreak}• educate users and customers about our product and pricing with a focus on empathy and building up a relationship.{linebreak}{linebreak}• investigate, qualify, troubleshoot the customers' technical and usability issues, and work in collaboration with our Engineering and Design team.{linebreak}{linebreak}• host 1:1 video product demos and support calls with users and customers, so as to educate them about the product by focusing on their business needs.{linebreak}{linebreak}• demonstrate strong problem-solving and research skills, with attention to detail, to address user issues.{linebreak}{linebreak}• demonstrate a superior level of technical understanding, as you will grow familiar with the actual engineering of the product and technologies and tools being used (such keywords include "machine learning", "gitlab", "queues", "MySQL").{linebreak}{linebreak}• establish the company as a positive force for our users' businesses and ecosystem.{linebreak}{linebreak} {linebreak}{linebreak}# Requirements{linebreak}✅ What you will need to succeed: ✅{linebreak}{linebreak}Does it feel like we are on to something? Here are some common traits that successful team members are demonstrating every day and that we are also looking into candidates.{linebreak}{linebreak}• A deeply human individual that is easy to relate to both the team and our customers . Someone that is okay with sharing vulnerabilities with a willingness to learn and overcome them.{linebreak}{linebreak}• At the same time, there will be no babysitting. As a remote and distributed company, we will trust you to determine your own schedule, find the best way to deliver your best work, and reach out to your team every time you need help and support.{linebreak}{linebreak}• You also will need to be a strong communicator. You won't be siloed, but you should be clear, rigorous and precise in your communication, and be confident to challenge ambiguity and ideas, wherever they come from.{linebreak}{linebreak}• This position is for people that are excited about technology, being part of an artificial intelligence startup and seek automate things to help humans be better!{linebreak}{linebreak}• You are available immediately or within one month.{linebreak}{linebreak}• You are a fluent or native English speaker. Other languages are very nice too!{linebreak}{linebreak}• You are based to serve US timezones (with a preference for ET or CT timezones) during your own daytime hours.{linebreak}{linebreak}🍰 Brownie points: 🍰{linebreak}{linebreak}• You have experience working on a Saas product (that is for Software as a Service).{linebreak}{linebreak}• You’ve used 👌🙌🙇‍♀️ in some replies to customers!{linebreak}{linebreak}• You have experience with providing 1:1 demos over video calls with tools like Zoom, or delivered phone support on platforms like Aircall.{linebreak}{linebreak}(Let us know how many 🍰 you deserve.){linebreak}{linebreak}

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# How do you apply? 🎉 What we offer: 🎉{linebreak}{linebreak}• Competitive salary, including the possibility of stock options.{linebreak}{linebreak}• Ample paid leave, in addition to maternity and paternity leave.{linebreak}{linebreak}• A great support structure: we are here for you.{linebreak}{linebreak}• Flexible contract. You will work independently where you are most productive and happiest, with flexible weekday hours.{linebreak}{linebreak}• All the resources and tools that you need to succeed{linebreak}{linebreak}• Join a fast-growing startup and be part of the force that shapes the company in the years to come!{linebreak}{linebreak}We are solving global short-term rental automation. Are you in?{linebreak}{linebreak}
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SocialChorus

Technical Support Specialist


SocialChorus


customer support

customer support

5mo

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Stats (beta): 👁 634 views,✍️ 0 applied (0%)
{linebreak}SocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported.{linebreak}{linebreak}Joining SocialChorus means joining a movement where every worker matters. This movement has taken root and is evident in our 100+ customers and hundreds of thousands of their employees worldwide and has only just begun. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?{linebreak}{linebreak}As part of our distributed team working from anywhere, the Technical Support Specialist is a key part of our Client Strategy & Success team working on a wide range of Tier 1 support issues.{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Provide high volume email and phone support to internal and external customers{linebreak}{linebreak}* Review and respond to tickets in the queue ensuring to meet published SLAs{linebreak}{linebreak}* Write detailed status notes on a regular basis to keep tickets up to date{linebreak}{linebreak}* Review aging tickets to ensure all tickets have defined next steps{linebreak}{linebreak}* Monitor the Emergency HotLine in order to react to P0 and P1 issues with urgency{linebreak}{linebreak}* Write customer facing functional documentation with easy to follow steps{linebreak}{linebreak}* Utilize the internal Knowledge Base to research issues{linebreak}{linebreak}* Reproduce customer issues as needed prior to escalations{linebreak}{linebreak}* Escalate unresolved tickets clearly, articulating issues to the escalation team{linebreak}{linebreak}* Manage multiple tasks and projects, both independently and also as part of a team{linebreak}{linebreak}* Performing other support and help desk duties as assigned{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Critical Success Factors{linebreak}{linebreak}{linebreak}* Experience working as  Level 1 Technical Support Specialist{linebreak}{linebreak}* Attitude of urgency in order to resolve issues in a timely manner{linebreak}{linebreak}* Proven ability to treat customers with respect and professionalism{linebreak}{linebreak}* Ability to work efficiently, diligently and remain focused from a home office{linebreak}{linebreak}* Capacity to have empathy when customers have difficult issues{linebreak}{linebreak}* Excellent communication, organization and interpersonal skills {linebreak}{linebreak}* Strong reading comprehension and active listening skills{linebreak}{linebreak}* Exceptional problem-solving skills{linebreak}{linebreak}* Outstanding work ethic and commitment to individual and organizational success{linebreak}{linebreak}* Demonstrated ability to learn new things{linebreak}{linebreak}* Excellent analytical and troubleshooting skills{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Desired Background{linebreak}{linebreak}{linebreak}* Bachelor Degree in Computer Science, Math, or other Analytical Discipline{linebreak}{linebreak}* 1 -2 Years experience supporting Web and Mobile Applications in a High Volume Application Support Group{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Why SocialChorus?{linebreak}{linebreak}Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.{linebreak}{linebreak}If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.{linebreak}{linebreak}Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

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Helpjuice

verified

Account Manager/sales at Growing B2B Startup


Helpjuice

verified

sales

enterprise

account manager

customer success

sales

enterprise

customer success

6mo

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Stats (beta): 👁 353 views,✍️ 0 applied (0%)
**Rockstars Only: Fast-Paced Growing Startup{linebreak}**{linebreak}Before you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.{linebreak}If you believe you are *NOT* a rockstar, please close this ad. Rockstars only.{linebreak}**What is Helpjuice?{linebreak}**{linebreak}Helpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.{linebreak}**Why Should I work there?{linebreak}**{linebreak}We take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.{linebreak}**{linebreak}**Job Description{linebreak}We are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:{linebreak}Communicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens{linebreak}Helping clients love the product by educating them & understanding their needs.{linebreak}Personally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition{linebreak}Handling support for current customers you onboard{linebreak}**How do I apply?{linebreak}**{linebreak}We’ll only consider applications that fill out the application form{linebreak}We make 90% of our hiring decisions based off the answers provided in the hiring application

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# How do you apply? https://helpjuice.recruitee.com/o/account-manager-sales-rep-remote-jacksonville/c/new
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Filestage

verified

Full-time Customer Success Representative with German


Filestage

verified

customer success

customer support

full time

non tech

customer success

customer support

full time

non tech

6mo

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Stats (beta): 👁 1,117 views,✍️ 0 applied (0%)
# About Us{linebreak}{linebreak}At Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. {linebreak}{linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, the BBC, Sharp, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * You want to make customers successful. Yes! It is customer success, but the title is no joke! You love when people enjoy working with the service you’re offering and get value from it!{linebreak}* You have the best interest of the customer in mind. You will train and support our clients over chat, email and, phone. You will be their advocate at Filestage and you desire to improve our software with their insights in mind. {linebreak}* You are creative and quick on your feet. When you see that something is not working, you want to fix it right away. You enjoy coming up with solutions that will help you, your team, and your customers. {linebreak}* You desire to understand why, not just the what. When talking to people you are not afraid to ask questions and your listening skills are on point. You will share these insights with the team. {linebreak} {linebreak}{linebreak}# Requirements{linebreak}# You’re good at{linebreak}* You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}* You’re passionate about customer service. You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.{linebreak}* You love to research and investigate. You don’t like to be unprepared, so you ask questions and use any resources to find more information before talking to a customer. {linebreak}* You take pride in your work and enjoy taking ownership. You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.{linebreak}* You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.{linebreak}* You are a native German speaker and fluent in English. You will primarily focus on our German speaking customers, but will also work globally with our international clients. Speaking French is a plus (but it’s not a requirement)!{linebreak}{linebreak}# This is what you get{linebreak}* You have the freedom to work wherever you want. You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world. You will be working with mostly German clients, so some timezone overlap is required. {linebreak}* Your opinion matters and your work is valued. You have a say in our goals and objectives. In this company, you have the chance to make a real difference. {linebreak}* You have a steep​ ​learning​ ​curve​, but this is okay because you enjoy a challenge that we collaborative tackle together. {linebreak}* Are you tired of useless meetings and slow decision making? We have flat hierarchies, no bullshit meetings, and we move fast.{linebreak}* You work with top-notch technologies and lean processes. We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.{linebreak}{linebreak}

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# How do you apply? Apply online: https://filestageteam.typeform.com/to/RaNL7P
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GrapheneDB

Support Engineer


GrapheneDB


customer support

engineer

neo4j

customer support

engineer

neo4j

7mo

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Stats (beta): 👁 411 views,✍️ 0 applied (0%)
At GrapheneDB we proudly manage thousands of Neo4j databases, catering individual developers working on pet projects to large companies with challenging workloads and reliability requirements.{linebreak}{linebreak}We are seeking individuals to join our customer support team. As part of this team, you will be resolving support requests and work closely with the rest of the engineering team to find and fix bugs, prioritize feature requests, and test and document GrapheneDB’s products and features. {linebreak}{linebreak}Technical experience and empathy for customers are keys to success in this role. If you know how to help developers with technical questions, we want to talk to you. {linebreak}{linebreak}{linebreak}### What You'll do{linebreak}* Resolve customer support requests through email, phone or social media.{linebreak}* Ensure customer satisfaction and help clients become even more successful.{linebreak}* Engage with our ops team to escalate bugs and resolve problems.{linebreak}* Work directly with our product team to identify current issues, gathering the feedback of our customers to offer informed opinions on potential solutions. {linebreak}* Being part of the on-call support rotation to provide 24/7 emergency customer response.{linebreak}* Testing new features and create/update documentation.{linebreak}{linebreak}{linebreak}### Requirements{linebreak}* Excellent communication skills. (English){linebreak}* Ability to explain complex topics in easy to understand and concise language (English){linebreak}* Passion for helping people, solving problems and proposing elegant solutions.{linebreak}* Basic experience in at least one programming language. {linebreak}* Basic Linux skills. You will spend a part of your day reading through logs over ssh to our deployments and servers. {linebreak}* [Bonus] Experience providing technical support at a technology company.{linebreak}* [Bonus] Experience with NoSQL databases, especially Neo4j.{linebreak}{linebreak}{linebreak}### Location{linebreak}As the rest of the team is located in Europe, your workday should match a part of the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South America East Coast) and in Europe timezones.{linebreak}{linebreak}{linebreak}### What we offer{linebreak}* Remote work{linebreak}* Numerous planned company events throughout the year.{linebreak}* Flexible working hours and a generous vacation policy.{linebreak}* A fair transparent salary (depending on location and experience). {linebreak}* Budget for personal development: books, training, conferences, etc.

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# How do you apply? If you’d like to be considered for this role please complete [this application form](https://airtable.com/shrXYhgmN70zE7Xx7). We're not accepting applications from agencies.
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Beta Analytic

French Account Manager - Freelance


Beta Analytic


customer support

bus dev

archaeology

geology

customer support

bus dev

archaeology

geology

7mo

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Stats (beta): 👁 477 views,✍️ 0 applied (0%)
**Beta Analytic**is looking for a self-motivated individual to help assist in our customer service and business development efforts with current and potential French clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and**based in Europe**.{linebreak}{linebreak}Beta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.{linebreak}{linebreak}The company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.{linebreak}{linebreak}We will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an individual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.{linebreak}{linebreak}Desired Qualifications{linebreak}{linebreak}-**French native speaker**{linebreak}- Excellent communications skills (oral/written) in English{linebreak}- Attention to detail and accuracy{linebreak}- Basic Computer Skills - proficient in use of email and the Internet{linebreak}- Planning and organizational skills{linebreak}- Information gathering and information monitoring{linebreak}- Customer service orientation{linebreak}- Logical thinking and Problem-solving{linebreak}- Availability to travel to conferences & congresses{linebreak}{linebreak}Following an initial trial period, this could grow into a long-term position. This is a telecommuting position on a**freelance basis**.{linebreak}{linebreak}For more information on our company please go to www.radiocarbon.com{linebreak}{linebreak}Job Type: Full-time

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# How do you apply? Please send your resume and cover letter to cramos[at]betalabservices.com
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Stats (beta): 👁 586 views,✍️ 0 applied (0%)
Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?{linebreak}{linebreak}Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?{linebreak}{linebreak}Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.{linebreak}{linebreak}We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!{linebreak}{linebreak}As a Customer Success Senior Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 200,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.{linebreak}{linebreak}**We are looking for someone who:**{linebreak}* Has been a product manager for at least 7 years{linebreak}* Brings deep experience working with SaaS{linebreak}* Has experience consulting, managing accounts, or in professional services{linebreak}* Loves to showcase advanced technology to sophisticated customers{linebreak}* Writes exceptionally well{linebreak}* Wants work on a team with other high-performing peers{linebreak}{linebreak}**We are committed to being great, and we want someone who:**{linebreak}* Has a "can do" attitude and a history of delivering superb work again and again{linebreak}* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks{linebreak}* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies{linebreak}{linebreak}*We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.*{linebreak}{linebreak} {linebreak}{linebreak}#Location{linebreak}- United States or Canada

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# How do you apply? Please apply directly through our careers page.
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Sonatype

Senior Technical Support Engineer


Sonatype


customer support

senior

engineer

customer support

senior

engineer

8mo

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Stats (beta): 👁 481 views,✍️ 0 applied (0%)
{linebreak}The Senior Technical Support Engineer will be responsible for providing in-depth technical support on a regional basis (based on which country they reside in). You will work with other support and engineering team members to perform triage, root cause analysis, debugging and troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts. And you will probably even write some code.{linebreak}{linebreak}We strive for and has achieved extraordinary customer support. The highly technical nature of our products requires a much higher level of experience and expertise from the support than you would typically find most organizations.  In fact, the current support team members all have development and/or quality engineering backgrounds.  They thrive on the challenge of solving a variety of technical problems at the application, operating system, and network levels. The breadth knowledge required is very large and is always growing with new repository types and tools that interact with our product. {linebreak}{linebreak}Every day there is something new to learn due to some query/issue a customer raises. Although sometimes this can be a pain, there is a lot of satisfaction with learning new tools and technologies. You are not going to get bored in this role!{linebreak}{linebreak}Required Experiences & Skills{linebreak}{linebreak}{linebreak}* Strong technical troubleshooting and problem-solving skills{linebreak}{linebreak}* Deep understanding of operating systems (Linux, Windows, OSX, etc.){linebreak}{linebreak}* Knowledge of Networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL){linebreak}{linebreak}* Java thread and heap dump analysis ability   {linebreak}{linebreak}* Java and/or other software development experience (the position doesn't require writing code, but it requires reading and understanding code){linebreak}{linebreak}* Strong written and oral communication skills{linebreak}{linebreak}* Legally authorized to work (without sponsorship) in Canada, the United Kingdom, or the United States of America and are currently residing in the corresponding country.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Desired Experiences & Skills{linebreak}{linebreak}{linebreak}* Experience with continuous integration systems such as Jenkins and Bamboo is a plus{linebreak}{linebreak}* Experience with build tools such as Ant, Maven, npm, NuGet etc. is a plus{linebreak}{linebreak}* Prior experience with Sonatype's products is a plus{linebreak}{linebreak}{linebreak}

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OfficeNinjas

verified

Community Manager


OfficeNinjas

verified

community

marketing

community management

customer success

community

marketing

community management

customer success

8mo

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Stats (beta): 👁 1,250 views,✍️ 0 applied (0%)
**WHAT WE DO**{linebreak}{linebreak}The administrative profession isn’t what it used to be, and the influx of changing technologies and new responsibilities in an ever-evolving workplace has business implications beyond the front desk. {linebreak}{linebreak}OfficeNinjas recognizes admins and workplace operators, aka “Ninjas,” for the curious, engaged, forward-thinking professionals they are. We exist to provide vital resources, educational content, vendor vetting, networking events, and industry insights to ensure they have every opportunity to lead a valued and fulfilling professional life.{linebreak}{linebreak}{linebreak}**WHAT WE’RE LOOKING FOR**{linebreak}{linebreak}We’re looking for a Community Manager (CM) with a distinctive voice who can champion the OfficeNinjas brand and harness the power of our global network.{linebreak}{linebreak}The admin role is evolving, and Ninjas are leading the charge. Like all pioneers, they have big ideas and even bigger questions. The CM hears everything our community members share and eagerly responds with well-researched suggestions, a dose of encouragement, or an offer to facilitate a connection. {linebreak}{linebreak}The ideal candidate knows how to balance their unique personality with the OfficeNinjas’ brand so that every interaction feels human and authentic. They’ve found the intersection of fun and professionalism. They live there now. {linebreak}{linebreak}An integral member of OfficeNinjas’ fully remote team, the CM knows how to collect, synthesize, and report feedback in a way that helps our team better understand admins and anticipate their needs.{linebreak}{linebreak}Most importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The CM must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.{linebreak} {linebreak}Feeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.{linebreak}{linebreak}**WHAT YOU DO**{linebreak}{linebreak}Using your powers of project management, you serve as the lead contact for OfficeNinjas Think Tank, a specialized group of highly vetted Ninjas who advise our team on business development, marketing efforts, and product development. {linebreak}You manage every aspect of our volunteer program, including interviewing, selecting, and training reliable event volunteers who are passionate about the OfficeNinjas community.{linebreak}Through guidance, organizational support, and brand education, you nurture the OfficeNinjas Ambassadors, a motivated group of admins who help generate awareness and excitement for our content, programs, services, and events.{linebreak}You do more than just moderate our social media platforms. You create spaces that are supportive and informative by encouraging conversation and providing valuable content. {linebreak}Using the SOP that you create, you manage our HelpScout account, ensuring that all customer support concerns are addressed with care and efficiency. {linebreak}{linebreak}**WHAT YOU NEED TO HAVE**{linebreak}{linebreak}25+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours) {linebreak}Two years of experience in community management, preferably for a remote team{linebreak}Good understanding of the business operations/administrative role (bonus if you’ve worked as a Ninja yourself).{linebreak}Ability to maintain accuracy under pressure, handle multiple projects simultaneously, and adapt quickly to rapidly shifting priorities. {linebreak}A builder’s sensibility. You understand that if it doesn’t exist, it’s time to take ownership and build it with scalability in mind. {linebreak}Proficiency in Asana (or similar project management tool), G Suite, and Slack. {linebreak}A healthy combination of big-picture perspective and appreciation for the details.{linebreak}A passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.{linebreak}An appreciation for candor. You can handle it and offer it up.{linebreak}Tech savviness. You’re constantly researching new tech tools, and you think every new software system is figureoutable.{linebreak}Excellent written and verbal communication skills. You’re always respectful but you don’t mince words, and you get to the point in as few characters as possible.{linebreak}Major chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.{linebreak}A growth mindset. You seize opportunities to learn skills outside of your job description.{linebreak}{linebreak} {linebreak}**LAST WORDS**{linebreak}We mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, accomplishing in three months what most businesses do in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.{linebreak}{linebreak}The Community Manager is a long-term role, and they will be crucial to our success and growth. They’ll champion the OfficeNinjas brand and harness the power of our global network of admins. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.{linebreak}{linebreak}Did this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!{linebreak} {linebreak}{linebreak}# Requirements{linebreak}Apply for the CM position here –> http://bit.ly/officeninjas-cm

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Wave

verified

Customer Support Team Manager - Bilingual (french/english)


Wave

verified

customer support

french

english

english teacher

customer support

french

english

english teacher

8mo

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Stats (beta): 👁 763 views,✍️ 0 applied (0%)
**Our mission:**{linebreak}In 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.{linebreak}Wave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.{linebreak}We recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...{linebreak}{linebreak}**How you'll help us achieve it:**{linebreak}Delighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.{linebreak}{linebreak}**In your first few months, you'll**{linebreak}* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.{linebreak}* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. {linebreak}* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.{linebreak}* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.{linebreak}* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.{linebreak}* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.{linebreak}* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.{linebreak}{linebreak}**Requirements**{linebreak}* *You have a high-level of proficiency in both English and French.*{linebreak}* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*{linebreak}* You feed off interacting with people and getting the best out of them.{linebreak}* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.{linebreak}* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.{linebreak}{linebreak}**Our company**{linebreak}* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.{linebreak}* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.{linebreak}* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis.

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# How do you apply? Applications will be assessed on a rolling basis. If interested, please send our Head of Growth, Taryn McKenzie Mohr ([email protected]), a resume as well as a cover letter describing your interest in Wave and how you meet the following requirements: {linebreak}{linebreak}1. English and French fluency {linebreak}2. At least three years experience leading and scaling customer service teams that offer phone support{linebreak}{linebreak}Applicants who do not meet these criteria will not be considered.{linebreak}{linebreak}Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.{linebreak}
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Loom

Customer Support Specialist


Loom


customer support

saas

b2b

non tech

customer support

saas

b2b

non tech

9mo

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Stats (beta): 👁 2,524 views,✍️ 0 applied (0%)
## Who We Are{linebreak}Loom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:{linebreak}**Loom is for colleagues and customers.**Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.{linebreak}**Loom is video recording, simplified**. Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.{linebreak}**Loom provides a human touch**. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.{linebreak}## The Role{linebreak}Our Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.{linebreak}As a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.{linebreak}We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜{linebreak}### As a Customer Support Specialist, your responsibilities include...{linebreak}* Helping customers through live chat, email and social media to ensure they are successful with our tool{linebreak}* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team{linebreak}* Contributing to our culture of "user delight" by sharing examples of user interactions with the rest of team{linebreak}* Correctly identifying and reporting on support requests so the Product team can plan future product iterations{linebreak}* Auditing and updating any support resources as the product changes (Help Center, Saved Replies, etc...){linebreak}* Helping write and maintain documentation for internal knowledge base{linebreak}* Assisting with projects related to improving our support at scale processes 🚀{linebreak}### You could be a good fit if you...{linebreak}* Have previous experience delivering a superior support experience with respect, empathy and understanding{linebreak}* Know how to to work under pressure and adapt to a fast-paced environment{linebreak}* Have excellent written and spoken English{linebreak}* Have the ability to pick up new technology quickly{linebreak}* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own{linebreak}* Are available for a full time schedule that spans weekends and may include holidays as our customers need us (working hours may include evening or early morning hours depending on your location){linebreak}### Bonus Points 💯{linebreak}* Active and passionate Loom user{linebreak}* Previous experience working remotely{linebreak}* Familiarity with Intercom, Slack and Notion - you'll be living in these tools{linebreak}* Previous experience working in SaaS{linebreak}## The Good Stuff{linebreak}* Work with a driven, welcoming team at a company that is changing how people communicate every single day.{linebreak}* Yearly retreat with the team (last year we went to Mexico! 🏝){linebreak}* Unlimited PTO{linebreak}* Shiny new Apple computer & budget for home office equipment{linebreak}**Please note:**This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.{linebreak}Loom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.{linebreak}We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. {linebreak}{linebreak}# Requirements{linebreak}Please apply via the link.

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SkyVerge

verified

Customer Support Specialist


SkyVerge

verified

customer support

woocommerce

wordpress

ecommerce

customer support

woocommerce

wordpress

ecommerce

9mo

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Stats (beta): 👁 1,843 views,✍️ 0 applied (0%)
SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.{linebreak}{linebreak}**The Role**{linebreak}{linebreak}You’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.{linebreak}{linebreak}**Here are some things you may do on a given day:**{linebreak}{linebreak}-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed{linebreak}{linebreak}-Answer pre-sales questions and other feedback from customers{linebreak}{linebreak}-Document and optimize our support process to improve customer satisfaction{linebreak}{linebreak}-Write technical documentation and other content so customers can help themselves{linebreak}{linebreak}-Help our engineering & product teams to identify areas where we can improve the customer experience{linebreak}{linebreak}-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need{linebreak}{linebreak}With over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.{linebreak}{linebreak}**On the first day you will:**{linebreak}{linebreak}-Onboard and get to know your new team members{linebreak}{linebreak}-Pair with a customer support specialist for training, and answer some customer questions together{linebreak}{linebreak}-Have a complete WooCommerce setup with major plugins installed{linebreak}{linebreak}-Read and review support guide{linebreak}{linebreak}**In the first week you will:**{linebreak}{linebreak}-Answer customer questions (draft, review from team member or manager, send){linebreak}{linebreak}-Dive into learning WooCommerce and our major extensions (Memberships, for example){linebreak}{linebreak}-Fix at least one documentation issue{linebreak}{linebreak}**In the first month you will:**{linebreak}{linebreak}-Own your own queue{linebreak}{linebreak}-Answer customer questions with minimal review{linebreak}{linebreak}-Contribute to documentation as necessary{linebreak}{linebreak}**You**{linebreak}{linebreak}You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.{linebreak}{linebreak}**To succeed in this position, you must have:**{linebreak}{linebreak}-A solid understanding of HTML / CSS{linebreak}{linebreak}-A working knowledge of JavaScript{linebreak}{linebreak}-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.){linebreak}{linebreak}-Outstanding written communication and interpersonal skills{linebreak}{linebreak}-Boundless curiosity for our products and our customers{linebreak}{linebreak}-Ability to thrive in a remote environment (along with a reliable internet connection){linebreak}{linebreak}**It’s helpful if you have:**{linebreak}{linebreak}-Experience with PHP / Ruby (or other programming languages){linebreak}{linebreak}-Experience with WordPress{linebreak}{linebreak}-Experience with WooCommerce (or other eCommerce platforms){linebreak}{linebreak}-Experience supporting SaaS products{linebreak}{linebreak}-Experience supporting downloadable software (especially in the LAMP stack){linebreak}{linebreak}**The Team**{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.{linebreak}{linebreak}As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.{linebreak}{linebreak}**Process**{linebreak}{linebreak}After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.{linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂{linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're happy to offer to our team members:{linebreak}{linebreak}-Competitive salary{linebreak}{linebreak}-Annual incentive for meeting team and company goals{linebreak}{linebreak}-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}{linebreak}-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}{linebreak}-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}{linebreak}-Work flexible hours from anywhere that has a reliable internet connection{linebreak}{linebreak}-Tools (hardware/software) to help you be productive{linebreak}{linebreak}-Allowance for professional growth (books, courses, conferences){linebreak}{linebreak}-Home office or co-working allowance{linebreak}{linebreak}-A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* {linebreak}{linebreak}# Requirements{linebreak}Please apply directly through the link below. Applications accepted through August 15th.

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Auth0

Technical Support Engineer


Auth0


customer support

engineer

customer support

engineer

9mo

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Stats (beta): 👁 642 views,✍️ 0 applied (0%)
{linebreak}Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!{linebreak}{linebreak}We are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.{linebreak}{linebreak}Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets.{linebreak}{linebreak}* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.{linebreak}{linebreak}* Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.{linebreak}{linebreak}* Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.{linebreak}{linebreak}* Collaborate with other departments in the company to achieve customer satisfaction.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}{linebreak}* Strong analytical and problem solving skills.{linebreak}{linebreak}* Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance.{linebreak}{linebreak}* Ability to quickly context-switch between multiple complex work streams.{linebreak}{linebreak}* Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.{linebreak}{linebreak}* Customer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skills.{linebreak}{linebreak}* Proactivity — identify opportunities and take preemptive action against potential problems.{linebreak}{linebreak}* Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Technical Domain Focus:{linebreak}{linebreak}{linebreak}* Knowledge of software development fundamentals and common architectures.{linebreak}{linebreak}* Knowledge of HTTP, encryption, basic security concepts.{linebreak}{linebreak}* Understanding of authentication and authorization concepts.{linebreak}{linebreak}* Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.{linebreak}{linebreak}* Proficient in at least one programming language; ideally JavaScript.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Experience & Education:{linebreak}{linebreak}{linebreak}* Min 2 years of technical support and/or software development.{linebreak}{linebreak}* OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Location:{linebreak}{linebreak}{linebreak}* This position will be based in our office in London.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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iwantmyname

verified

Support


iwantmyname

verified

customer support

help

service

tech

customer support

help

service

tech

10mo

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Stats (beta): 👁 1,068 views,✍️ 0 applied (0%)
PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY FURTHER APPLICATIONS. THANKS FOR YOUR INTEREST!{linebreak}{linebreak}**The position**{linebreak}We’re looking for someone to join our support team from the Asia Pacific side of the world. You’ll be providing additional coverage for our global customer base. Amazing customer service is one of the most crucial aspects of our business, so you will be absolutely key in helping us keep new and existing customers happy.{linebreak}**Your work week will be Sunday to Thursday in your home time zone.**If you have questions about this, just let us know. (We have a pretty generous vacation policy, so you will have time off as well.){linebreak}**What your day-to-day work will look like**{linebreak}* Replying to help requests and inquiries via email (we use a customer support system) and occasionally from social media platforms.{linebreak}* Helping to keep our Support Centre (internal and external documentation) up to date.{linebreak}* Improving our system and interfaces by reporting issues and sharing feedback with the design and development teams.{linebreak}* Working with the team on improving our overall customer experience by giving and passing along feedback, sharing your ideas, troubleshooting, etc.{linebreak}**Profile of our ideal applicant**{linebreak}You absolutely have to have plus plus English language writing skills. You’ll be writing a lot, and English is our business communication language. (If you happen to speak/write another language, it would certainly be a bonus.) Quite a few of our customers don’t speak English as a first language, so clear communication is really important.{linebreak}You must like people (like, actually like them). No matter how frustrated the customer, you need to be able to understand their perspective and keep working with them to get the problem solved without losing your cool. (It’s the internet, folks aren’t always polite…){linebreak}Curiosity. You don’t have to be the world’s foremost domains expert to work here, but a little curiosity will go a long way in learning the systems and processes and solving problems.{linebreak}You need to be able to work without supervision. This is key. We are a remote team, and while you will have someone on hand for training, questions, etc. initially, there will be times when you’re on your own. We have tonnes of very thorough documentation and escalation channels for bigger issues, but you need to exercise your agency and not always wait for someone to tell you what to do. (In general you will overlap with others in your own and other timezones, so no one gets too lonely.){linebreak}**If you really want to razzle dazzle us, tell us about your:**{linebreak}* Knowledge of domains, DNS, and internet plumbing-related topics{linebreak}* Previous experience in customer service/support{linebreak}* Previous experience in the startup space{linebreak}* Experience with Desk.com or similar customer support software{linebreak}* Appreciation of pop culture-centric gifs.

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SocialChorus

Lead Technical Support Engineer


SocialChorus


customer support

exec

engineer

customer support

exec

engineer

10mo

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Stats (beta): 👁 549 views,✍️ 0 applied (0%)
{linebreak}The modern workplace is changing. It seems strange but in a world of connected everything, employees are feeling more disconnected than ever. Want to fix that?{linebreak}{linebreak}{linebreak}SocialChorus believes everyone matters and our goal is to have every employee informed, supported, and connected to each other and the shared goals of the organization. The intranet and email are broken for organization communications.{linebreak}{linebreak}{linebreak}How do we fix it? We deliver the right content at the right time to each person. This is what it means to be truly personalized.{linebreak}{linebreak}{linebreak}Has it worked? Absolutely! Our client list includes household names and is growing daily and now we need your help!{linebreak}{linebreak}{linebreak}We are currently seeking an Lead Technical Support Engineer to help deliver world class support to our ever-growing list of global clients.{linebreak}{linebreak}{linebreak}We are a distributed team. Yes, we have offices in several cities but we build solutions for distributed workforces so we model our workforce the same way. In this role you really can work where you want. Ideal candidates will be based in the Eastern time zone of the United States.{linebreak}{linebreak}{linebreak}RESPONSIBILITIES{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Grow and lead a team of Technical Support staff with minimal oversight{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Troubleshoot and debug a cloud SaaS platform{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Develop and deliver novel solutions to customers in the platform{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Develop and maintain tools for support team members{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Partner with Product & Engineering on customer issues{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Provide technical oversight for the Customer Success team{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}QUALIFICATIONS{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}3-5 years supporting a cloud SaaS or PaaS application (or equivalent){linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Strong knowledge of SQL (DBA or application support experience preferred){linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}2+ years experience working in an Object-Oriented language (Ruby preferred, Python & Java){linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience working/partnering with product engineering teams{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience delivering technical projects{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience working with business teams{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Why SocialChorus?{linebreak}{linebreak}Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.{linebreak}{linebreak}{linebreak}If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.{linebreak}{linebreak}{linebreak}So come for the challenges, come for the people, and the unlimited PTO, fully paid health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

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Platform.sh

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

10mo

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Stats (beta): 👁 1,343 views,✍️ 0 applied (0%)
Platform.sh is a groundbreaking cloud hosting and development tool for web applications.{linebreak}Though young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.{linebreak}{linebreak}We are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. {linebreak}{linebreak}Our Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.{linebreak}{linebreak}Mission : {linebreak}{linebreak}Sales activity for existing customers:{linebreak}{linebreak}- ensure renewal of contracts, including up and cross sells{linebreak}- report on renewal activity{linebreak}- liaise with sales team when necessary{linebreak}{linebreak}Customer care: {linebreak}- be involved in the customer’s journey from on-boarding to continued partnership{linebreak}- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks{linebreak}- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations{linebreak}- solve conflicts and concerns that were not solved at Customer Support level{linebreak}- build and manage workflows for handling complaints{linebreak}{linebreak}{linebreak}Technical Skills : {linebreak}{linebreak}- SaaS business acumen {linebreak}- relational and negotiation skills{linebreak}- ability to effectively prioritize and escalate customer issues as required{linebreak}- ability to learn and assimilate technical information quickly{linebreak}- fluent written and verbal English{linebreak}- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.{linebreak}- basic knowledge of web development workflows and tools (git, CI tools){linebreak}- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those){linebreak}- knowledge of cloud services (AWS, Azure){linebreak}{linebreak}Soft Skills : {linebreak}{linebreak}- customer orientation{linebreak}- sense of service{linebreak}- energetic and self-motivated{linebreak}- communication and listening skills{linebreak}- analytical, problem solving and troubleshooting expertise{linebreak}- organization {linebreak}- pragmatism{linebreak}- capacity to work remotely in an international fast growing environment{linebreak}- high degree of ownership over one’s work

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# How do you apply? Please send your resume and cover message to our [email protected] email addess{linebreak}We are looking forward to receiving your application !
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Filestage

verified

Customer Success Manager


Filestage

verified

customer success

customer support

saas

b2b

customer success

customer support

saas

b2b

10mo

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Stats (beta): 👁 405 views,✍️ 0 applied (0%)
# About Us{linebreak}At [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. {linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.{linebreak}{linebreak}# Your mission{linebreak}***You own customer success.**You plan and execute the strategy to make our clients happy and increase their retention.{linebreak}***You’re the best buddy of our clients.**You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.{linebreak}***You create a well-oiled customer success machine.**You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.{linebreak}***You influence our future and help Filestage grow.**With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.{linebreak}{linebreak}# You’re good at{linebreak}***You enjoy connecting with people.**You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}***You’re passionate about customer success management.**You have professional work experience in customer success management. Ideally B2B SaaS/Software.{linebreak}***You take ownership.**You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.{linebreak}***You are a team player.**You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.{linebreak}***You are fluent in English.**German and French are a nice-to-have.{linebreak}{linebreak}# This is what you get{linebreak}***You have the freedom to work wherever you want.**Come work with us at our office in Stuttgart (Germany) or work remotely.{linebreak}***Your opinion matters and your work is valued.**You have the chance to make a difference. {linebreak}***You have a steep learning curve**by working hands-on together with highly talented minds.{linebreak}***Are you tired of useless meetings and slow decision making?**We have flat hierarchies, no bullshit meetings and we move fast.{linebreak}***You work with top-notch technologies and lean processes.**We use Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.

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# How do you apply? We look forward to your application!
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Crossover

SVP Of Customer Support


Crossover


customer support

non tech

customer support

non tech

10mo

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Stats (beta): 👁 1,305 views,✍️ 0 applied (0%)
{linebreak}ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}We're running an Online Hiring Tournament on June 16th to hire SVP of Customer Support ($400K/yr).{linebreak}{linebreak}This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.{linebreak}{linebreak}This position is with ESW Capital or one of its affiliated companies.{linebreak}{linebreak}As an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket).{linebreak}{linebreak}You will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.{linebreak}{linebreak}You will need to operate in our centralized “economies of scale” model without allowing complexity and special cases to make it into our processes.{linebreak}{linebreak}Pace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization.{linebreak}{linebreak}Candidate Requirements:{linebreak}{linebreak}{linebreak}* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions{linebreak}{linebreak}* Able to identify and articulate patterns in unstructured and unorganized content{linebreak}{linebreak}* A passion for creating work in a process-driven way and working with team members to continuously improve that process{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Semaphore CI

Customer Success Representative


Semaphore CI


customer success

customer support

non tech

customer success

customer support

non tech

11mo

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Stats (beta): 👁 1,405 views,✍️ 0 applied (0%)
At [SemaphoreCI.com](http://semaphoreci.com/?utm_source=remoteokio&utm_medium=link&utm_campaign=customersuccessrep&utm_term=30days&utm_content=jobad) we're building the next generation code delivery platform for developers. The Customer Success Team at Semaphore plays a pivotal role in building relationships with our customers ranging from startups to companies like Salesforce, Toyota and Uber. Our main task is to keep them happy by getting the most of our service and we're looking for a professional to join our Customer Success Team on such a journey.{linebreak}As a**Customer Success Representative**, you'll work on building stronger relationships with our customers and helping us make Semaphore even better. You'll advocate for the customer on a truly individual level in a sense of understanding our customers needs and helping them achieve their goals. You should have a strong tendency towards streamlining the processes while keeping the human interaction in the first place. You don't need to have a technical background, but you can expect to become more technical and get better product understanding as the time goes by. You'll be on our front line, and we expect when our customers think of how great Semaphore is, they think of you.{linebreak}The company is currently a 25 person remote team distributed in 7 countries. We're bootstrapped, profitable and have a six-year track record of providing a product that customers love. Since this is a remote position, you should thrive in asynchronous communication and you should be able to develop working relationships with coworkers in different locations. Because of time overlap with the team, we'll consider candidates based in**Europe only.

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Visit Semaphore CI's website

# How do you apply? Please apply here: https://renderedtext.workable.com/j/D09366E8FE
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komoot

UTC -1 to UTC +3 verified

Customer Support Manager (german & English)(m/f)


komoot

UTC -1 to UTC +3 verified

customer support

customer service

english teacher

exec

customer support

customer service

english teacher

exec

UTC -1 to UTC +311mo

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Stats (beta): 👁 505 views,✍️ 0 applied (0%)
{linebreak}Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.{linebreak}{linebreak}**Your key responsibilities:**{linebreak}{linebreak}- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores){linebreak}- Understand what users want, organize their ideas and summarize the latest information for product development{linebreak}- Work with developers and QA to find and solve critical bugs in the wild{linebreak}{linebreak}**Why you’ll love it**{linebreak}{linebreak}- You will work with outdoor fans and help them to have great experiences{linebreak}- You will be the voice and the ear for our users and have a big impact on our community{linebreak}- You will play a key role in our international team of designers, copywriters, app, backend and product experts{linebreak}- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3{linebreak}- Every day, your work will inspire people to discover more of the great outdoors{linebreak}- You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year{linebreak}{linebreak}**You’ll be successful in this position if you**{linebreak}{linebreak}- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.{linebreak}- Are highly self-driven, responsible and keen to improve{linebreak}- Have 1+ years experience working in online or tech support and you love it{linebreak}- Are a tech savvy person that loves to learn quickly{linebreak}- Are able to break down complex problems to simple explanations{linebreak}- Are curious about the needs of users{linebreak}- Have a passion for Outdoor Sports, Apps and Technology{linebreak}- Are well-organized and able to handle several tasks at the same time{linebreak}{linebreak}**Sound like you?**{linebreak}Then send us the following{linebreak}{linebreak}- Your CV{linebreak}- Why you’re interested in working at komoot{linebreak}- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website{linebreak}- Bonus points for: Doing something creative with komoot (We love people who go the extra mile){linebreak} {linebreak}{linebreak}#Location{linebreak}- UTC -1 to UTC +3

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# How do you apply? Please apply with a cover letter and resume through our website.
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Crossover

L2 Customer Support Architect  


Crossover


architecture

customer support

architecture

customer support

11mo

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Stats (beta): 👁 532 views,✍️ 89 applied (17%)
{linebreak}Versata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}{linebreak}We're running an Online Hiring Tournament on May 19th to hire L2 Customer Support Architects ($60K/yr).{linebreak}{linebreak}This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.{linebreak}{linebreak}This position is with Versata or one of its affiliated companies.{linebreak}{linebreak}{linebreak}This tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.{linebreak}{linebreak}L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.{linebreak}{linebreak}Candidate Requirements:{linebreak}{linebreak}{linebreak}* 5 years, as a support agent in a high-volume contact center.{linebreak}{linebreak}* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages{linebreak}{linebreak}* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Crossover

L3 Customer Support Chief Architect


Crossover


architecture

customer support

architecture

customer support

11mo

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Stats (beta): 👁 355 views,✍️ 0 applied (0%)
{linebreak}Versata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}We're running an Online Hiring Tournament on May 19th to hire L3 Customer Support Chief Architects ($100K/yr).{linebreak}{linebreak}This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.{linebreak}{linebreak}This tournament will be hosted for our client Versata, they are looking to interview and hire top L3 Customer Support Chief Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a chief architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.{linebreak}{linebreak}L3 Customer Support Chief Architects are senior software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills to help a team. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.{linebreak}{linebreak}Candidate Requirements:{linebreak}{linebreak}{linebreak}* Bachelor’s Degree or equivalent{linebreak}{linebreak}* 5+ years in technical customer support and software engineering{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Crossover

L1 Customer Support Engineer


Crossover


customer support

engineer

customer support

engineer

11mo

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Stats (beta): 👁 888 views,✍️ 0 applied (0%)
{linebreak}ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}We're running an Online Hiring Tournament on May 19th to hire Software Engineers (USD $30K/yr) with expertise Cloud OR Java OR .NET OR C++ OR Front End.If you are not familiar with any of those technologies, you should not attend the event as we currently have openings only in those roles.{linebreak}{linebreak}This event will include testing. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 40 Software Engineers.This is a 100% remote, full-time role.{linebreak}{linebreak}You will be part of a team responsible for the technical delivery of a multi-million dollar revenue per year enterprise software product. That team is responsible to ensure that the customers are blown away by the technical differentiation and quality of the product. We want to give you the ability to look at code in ways it has never been looked at before, to understand the interdependency in the code.{linebreak}{linebreak}{linebreak}We are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development. We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.{linebreak}{linebreak}You will be tested in one of the following technologies based on your expertise:{linebreak}{linebreak}{linebreak}* Cloud{linebreak}{linebreak}* Java{linebreak}{linebreak}* C# (.NET){linebreak}{linebreak}* C++{linebreak}{linebreak}* Front End{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Candidate Requirements:{linebreak}{linebreak}{linebreak}* 2+ years of experience as a hands-on software engineer{linebreak}{linebreak}* Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering{linebreak}{linebreak}* A ruthless commitment to testing the code you’ve written{linebreak}{linebreak}* Proficiency in the following skills and technologies is mandatory: Knowledge of backend programming languages, like C++, Java, C#, Ruby or others, Database(SQL server/Oracle/MySQL/MongoDB/Cassandra), SOA, EDA, and Design patterns, Javascript (ReactJS, AngularJS) , HTML5, CSS3, Cloud computing architecting, Linux, REST, tools for CI/CD, Git, and shell scripting, DevOps{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Crossover

Customer Support Manager


Crossover


customer support

exec

customer support

exec

11mo

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Stats (beta): 👁 178 views,✍️ 0 applied (0%)
{linebreak}ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}We're running an Online Hiring Tournament on May 19th to hire Customer Support Managers (USD $100K/yr).{linebreak}{linebreak}This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.This is a 100% remote, full-time role.{linebreak}{linebreak}We're looking for experienced B2B Customer Support Managers who are the world’s best at managing customers and support teams. You will be expected to demonstrate both a mastery of the technical skills associated with the products at hand, as well as the managerial ability to motivate, build, grow and monitor your team in a high performing environment. We find that the best Customer Support Managers have a software engineering background but a passion for interacting with and solving the toughest customer problems.{linebreak}{linebreak}Specifically, you will be responsible for overseeing a team of 15-20 individuals. You will be responsible for ensuring that team members are assigned support tickets and liaise with IT and Engineering teams where necessary to get tickets resolved and manage escalations from customer with fast resolution time and high quality deliverables. Unlike other support organizations - we have an innovative model where every agent learns every product. To do this - we staff with only the best global support engineers. You will own the process of reviewing feedback from customers and using the insights to set challenging goals for the team. Under your leadership, we expect to see consistent improvement in the net promoter score and the issue resolution times.{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Performance Food Group

Customer Svc Rep


Performance Food Group


customer support

data entry

business communication

non tech

customer support

data entry

business communication

non tech

11mo

Apply


Stats (beta): 👁 2,143 views,✍️ 0 applied (0%)
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.{linebreak}

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# How do you apply? Qualified candidates are required to send resume to [email protected] for screening and consideration. Applicable to united state regions only
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Pantheon Systems

Customer Success Engineer


Pantheon Systems


customer support

engineer

customer support

engineer

11mo

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Stats (beta): 👁 268 views,✍️ 0 applied (0%)
{linebreak}ROLE{linebreak}{linebreak}Pantheon is currently looking for a motivated, proactive and energetic individual to join the company's customer success engineering team as a full-time member. Customer Success Engineers are the first point of contact for developers working with our platform. We rely on these individuals to be friendly, knowledgeable, and problem-solvers. The ideal candidate will be resourceful, articulate, have good writing skills, and enjoy working as a team to deliver top-quality solutions to customers. This position would be either remote or onsite at our offices in Minneapolis, MN and supporting customers during PST business hours.{linebreak}{linebreak}Cool Things You'll Do {linebreak}{linebreak}The primary responsibility is to provide technical guidance and platform information to customers.  This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.  Additionally, Customer Success Engineers will be involved in:   {linebreak}{linebreak}{linebreak}* Contributing to documentation{linebreak}{linebreak}* Assisting with testing Pantheon products and tools (i.e. Terminus, Quicksilver){linebreak}{linebreak}* Maintaining and enhancing Customer Relationships{linebreak}{linebreak}* Providing CMS expertise to new and existing customer groups.{linebreak}{linebreak}* You'll act as the key liaison between our clients and our internal teams, with the aim of enhancing customer experience so that everyone gets the most out of Pantheon's services.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What You Bring To The Table{linebreak}{linebreak}{linebreak}{linebreak}* Overall, you're someone with a broad background/knowledge of Drupal/WordPress/general web development, with a flair for excellent customer service and strong relationship management skills. You should be a clear communicator, a creative thinker, and empathetic. You're also someone who is/has:{linebreak}{linebreak}* Deep understanding of PHP - you program & debug PHP, and you're experienced working with Drupal and/or WordPress.{linebreak}{linebreak}* Skilled in GIT.{linebreak}{linebreak}* Solid experience with Composer, Build Tools and CI{linebreak}{linebreak}* Solid experience using the command line.{linebreak}{linebreak}* Fluent in reading and understanding log files and error messages{linebreak}{linebreak}* Loves a good database query mystery{linebreak}{linebreak}* Familiar with the full stack, caching, and performance tuning.{linebreak}{linebreak}* Enjoys helping others and collaborating to find solutions.{linebreak}{linebreak}* Is patient and understanding under pressure.{linebreak}{linebreak}* Excellent writing skills and is very personable via email{linebreak}{linebreak}* Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients.{linebreak}{linebreak}* Project management experience, or similar experience working on a team to solve problems.{linebreak}{linebreak}* Previous experience doing IT or tech support.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Bonus Points For:{linebreak}{linebreak}{linebreak}* Having D.O. and/or WordPress.org profiles{linebreak}{linebreak}* Being a regular attendee at Drupal Camps and/or WordCamps{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Cool Stuff You'll Get in Return{linebreak}{linebreak}We have all the usual benefits and perks you'd expect from a high tech company, but what we can really offer you is a fantastic work environment powered by an amazing team. And oh yeah, some other things to note:{linebreak}{linebreak}{linebreak}* fun at WordPress and Drupal community events{linebreak}{linebreak}* discounts on custom bicycles - the founders of Pantheon also founded Mission Bicycle{linebreak}{linebreak}* dog-friendly office{linebreak}{linebreak}* paid maternity and paternity leave (with a fully-stocked top of the line Mothers Room at HQ){linebreak}{linebreak}* fully loaded kitchen and daily catered lunches{linebreak}{linebreak}* monthly gym and book allowance{linebreak}{linebreak}* kombucha on tap and omg...did you say Its-Its are in the freezer?{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Pantheon complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.{linebreak}{linebreak}We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.{linebreak}{linebreak}This is a full-time position covering PST business hours, either remote or onsite at our offices in San Francisco, CA or Minneapolis, MN. {linebreak}{linebreak}No Visa sponsorship at this time

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IVPN

verified

Customer Support Engineer


IVPN

verified

customer support

technical support

engineer

customer support

technical support

engineer

11mo

Apply


Stats (beta): 👁 537 views,✍️ 0 applied (0%)
IVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. We would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries and you will report directly to the head of customer support{linebreak}{linebreak}{linebreak}{linebreak}*The position is fully remote and you will be expected to choose an 8 hour shift anywhere from 2pm EST to 03:30am EST*{linebreak}{linebreak}{linebreak}{linebreak}### Key responsibilities{linebreak}{linebreak}{linebreak}{linebreak}* Helping customers understand their threat model to help them determine what products best suit their needs{linebreak}{linebreak}* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat{linebreak}{linebreak}* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us{linebreak}{linebreak}{linebreak}{linebreak}### Requirements{linebreak}{linebreak}{linebreak}{linebreak}* Min 2 years of technical support{linebreak}{linebreak}* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued{linebreak}{linebreak}* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management{linebreak}{linebreak}* Self-starter, able to work independently{linebreak}{linebreak}* Fluent English, both verbal and written{linebreak}{linebreak}* Ability to understand and write on technical topics related to computer networks and security{linebreak}{linebreak}* Knowledge of security concepts, VPN, encryption, firewalls etc{linebreak}{linebreak}* Desire to gain expertise in network security

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# How do you apply? Please click on the link below
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WhatConverts

verified

Web Marketing Customer Support


WhatConverts

verified

customer support

marketing

google adwords

google analytics

customer support

marketing

google adwords

google analytics

12mo

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Stats (beta): 👁 1,438 views,✍️ 0 applied (0%)
Are you someone who**loves helping people**? If you love interacting with people on a daily basis to help them learn how to optimize their work and their time then read on…{linebreak}{linebreak}**About You**{linebreak}{linebreak}* Familiarity with running PPC campaigns.{linebreak}* Previous experience in a marketing role or capacity.{linebreak}* Experience with Google Adwords, Google Analytics, Bing Ads and Facebook Ads.{linebreak}* Basic knowledge on UTM parameters and tracking templates.{linebreak}* Empathetic to users and can easily put yourself in their shoes.{linebreak}* Ability to make customers feel empowered after interacting with support and you don’t make them feel bad for asking silly questions.{linebreak}* Obsessive over the details and love solving problems{linebreak}* Love to write to write. Between support emails and creating support documentation you know how to communicate clearly with your keyboard.{linebreak}* Persistent as support at WhatConverts is much different than at many software companies, real people answer the phone offering real people solutions. It may not be answering the same questions over and over again, but oftentimes it involves researching technical nuances of the websites we support.{linebreak}{linebreak}**Things You Might Do**{linebreak}{linebreak}WhatConverts is a dynamic software company, so you’ll likely get your hands dirty in a little bit of everything. That said, here are some things you’ll get to do:{linebreak}{linebreak}* Help customers via email, chat and the telephone to ensure they have the best experience possible setting up a new account, troubleshooting their problems and answering their questions.{linebreak}* Write support documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team).{linebreak}* Work with the product team to build tools and offer feedback that will speed up and increase the quality of support.{linebreak}* Experiment since this is a startup everything can change at any time.{linebreak}{linebreak}**About [WhatConverts](http://https://www.whatconverts.com/)**{linebreak}{linebreak}For the past three years, WhatConverts has been helping people across the world track “What Marketing Converts to Leads”. A lead can be a phone call, web form submission, web chat or e-commerce transaction. Our software helps our customers track their marketing efforts to ensure it is giving them the best ROI.{linebreak}{linebreak}We want to give advertisers and agencies the complete marketing picture by easily tracking their marketing dollars to actual leads, so they can best spend their budget.{linebreak}{linebreak}We believe in small teams making a big impact. Small teams are fast and nimble. Small teams mean less bureaucracy and less management, and more getting the important things done.{linebreak}{linebreak}**The Package**{linebreak}{linebreak}* Location – Anywhere you want. If you want to work remotely or near others that’s fine by us. The current team is based in Charlotte, NC and Birmingham, AL.{linebreak}* Hours – 9AM to 5PM EST (-/+ 3 hours){linebreak}* Position – We will consider part-time or full-time positions.{linebreak}* Compensation – Based on experience.

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# How do you apply? [Complete this form >](https://goo.gl/forms/zdJRoZy3tI5tACgT2)
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Zenkraft

verified

Customer Success Consultant


Zenkraft

verified

salesforce

consulting

customer support

non tech

salesforce

consulting

customer support

non tech

1yr

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Stats (beta): 👁 1,233 views,✍️ 0 applied (0%)
Zenkraft is looking for an applicant in the Reno/Tahoe area who can work with customers to quickly integrate our shipping solution. Zenkraft is the preferred Salesforce integrator for FedEx, UPS, USPS, and 30+ other global shipping carriers. Zenkraft’s customer portfolio includes small startups to some of the largest global companies.{linebreak}This is a great position for someone who is looking to expand their knowledge of Salesforce through customer interaction. Applicants will need familiarity with the force.com ecosystem, and have excellent customer service skills. To apply please do the following:{linebreak}Spin up a Salesforce demo org, install our FedEx solution email a shipping label (with your name on it), and anything else you would like us to see to [email protected]{linebreak}We will respond with next steps. Below is a support document outlining the process of setting up our solution:{linebreak}http://support.zenkraft.com/fedex-app/create-a-fedex-shipment-from-any-object-in-15-minutes-step-by-step

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# How do you apply? To apply, spin up a Salesforce demo org, install our FedEx solution, and email a shipping label, and anything else you would like us to see to [email protected]{linebreak}We will respond with next steps.Below is a support document outlining the process of setting up our solution:{linebreak}http://support.zenkraft.com/fedex-app/create-a-fedex-shipment-from-any-object-in-15-minutes-step-by-step
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Auth0

Customer Success Architect


Auth0


architecture

customer support

architecture

customer support

1yr

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Stats (beta): 👁 191 views,✍️ 0 applied (0%)
{linebreak}Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.{linebreak}{linebreak}The Customer Success Architect (CSA) is a customer facing role requiring a unique combination of technical knowledge, vision and leadership. The CSA owns the technical guidance and leadership in key customers, driving them to ongoing success with the Auth0 platform, and working in partnership with the Customer Success Manager. CSA’s will work closely with customers from onboarding to go-live and throughout the customer lifecycle.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* You will work in partnership with Customer Success Managers (CSM) to accelerate successful adoption and growth within enterprise customer accounts.  CSMs focus on the business relationship and leadership while the CSA will focus on technical relationships and leadership.  Together, you’ll be a highly valued resource for customers.{linebreak}{linebreak}* You will immerse yourself in the projects and goals of a handful of key accounts.{linebreak}{linebreak}* You will provide the customer with architectural guidance and technical leadership, helping translate business and security requirements into technical requirements and projects Auth0 can fulfill.{linebreak}{linebreak}* You will be responsible to advance customers integration maturity by providing guidance around common patterns and best practices.{linebreak}{linebreak}* You will help customers to set up centers for “enablement”, including identifying and supporting the training of Auth0 experts and building knowledge and code repositories. You will identify technical projects that can be driven by the Auth0 Professional Services team and oversee the successful management and execution of these projects within your customer base.{linebreak}{linebreak}* You will provide a support handover at customer go-live, collating and providing all technical and architectural documentation specific to the customer’s integration to set up Auth0’s support team for success.{linebreak}{linebreak}* You will feedback your real world technical experience with customers through engineering, content and product teams to advocate for customer trends, product improvements and provide training/knowledge transfer.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}{linebreak}* In depth knowledge and experience across any common development languages/technologies, with node.js and front-end development framework knowledge being a plus.{linebreak}{linebreak}* Technical knowledge of authentication and authorization protocols and application security.{linebreak}{linebreak}* Familiarity with the whole development lifecycle including modern development tools, languages and frameworks, continuous integration/deployments tools and monitoring, performance and optimization practices.{linebreak}{linebreak}* Ability to evaluate security solution architecture from an application perspective and make recommendations for improvement in relation to identity, authentication and security, making use of the Auth0 platform.{linebreak}{linebreak}* Ability to evaluate and connect technical needs with line of business needs.  This could include explaining technical concepts to non-technical stakeholders as required.{linebreak}{linebreak}* Experience with championing and driving the development of product software features and extensions by working in conjunction with internal engineering teamsDeep passion for making customers successful and expanding their use of Auth0 products and services.{linebreak}{linebreak}* Comfort in multitasking across parallel work streams, juggling different roles and priorities in each.{linebreak}{linebreak}* Excellent written and verbal communication skillsAbility to set expectations and communicate goals and objectives with customers and teammates.{linebreak}{linebreak}* Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the customer and Auth0.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Auth0

Technical Customer Success Manager


Auth0


customer support

exec

customer support

exec

1yr

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Stats (beta): 👁 191 views,✍️ 0 applied (0%)
{linebreak}The Technical Customer Success Manager (T-CSM) scales across a broad number of customers in our SMB and mid-market segments to ensure customers move to and remain in healthy productive use of the Auth0 platform.  T-CSMs apply their expertise in development and IdAM solution architecture to help customers integrate and continue to mature their adoption of Auth0. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* You will immerse yourself in the common patterns and practices of Auth0 solutions{linebreak}{linebreak}* You will manage the onboarding of new customers, ensuring technical elements of onboarding are correctly gathered to provide seamless engagement with professional services and/or to ensure correct enablement path.{linebreak}{linebreak}* You will align customers to patterns and practices and provide high level architectural guidance on the recommended implementation.{linebreak}{linebreak}* You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials.{linebreak}{linebreak}* You will use systems to analyse data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health.{linebreak}{linebreak}* You will establish relationships with customers’ senior technical project stakeholders and developers, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}{linebreak}* Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience (developer through to exec sponsors).{linebreak}{linebreak}* Experience working in a customer facing role and working internally with Sales, Support, Professional Services, and Product/Engineering.{linebreak}{linebreak}* Extensive experience with software development, common development frameworks, API’s,  SSO and authentication and authorization protocols. Node.js and front-end development framework knowledge being a plus.{linebreak}{linebreak}* Superb problem solving skills - proactively crafting and selling customer vision on how to make Auth0 a core part of their system landscape.{linebreak}{linebreak}* Experience coordinating internal resources for projects, product updates, issue and incident resolution together with owning and managing any relevant customer communications.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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PhishLabs

Technical Support Engineer Contract


PhishLabs


customer support

engineer

customer support

engineer

1yr

Apply


Stats (beta): 👁 773 views,✍️ 0 applied (0%)
{linebreak}PhishLabs, the leading provider of cybercrime protection and intelligence services, headquartered in Charleston, SC, is seeking an experienced Technical Support Engineer Consultant to join our exceptional team dedicated to fighting back against attacks that exploit people.{linebreak}{linebreak}Why PhishLabs? Online threats continue to grow and change. Effectively countering those threats requires continuous improvement, innovation, and creativity. PhishLabs offers an opportunity for skilled engineers to channel their creativity and innovation toward countering these threats in an environment of respect and collaboration. Engineering for PhishLabs presents an opportunity to challenge yourself technically while benefiting the online ecosystem. With a team of world class security experts, a strong base of top-tier clients and the increasing sophistication and proliferation of cyber crime, PhishLabs is very positioned to continue its rapid growth.{linebreak}{linebreak}The Opportunity:{linebreak}{linebreak}You will be a critical consultant to our Client Success and Engineering teams. This opportunity can be onsite in Charleston, SC or completely remote and is an open ended contract.{linebreak}{linebreak}How you will impact PhishLabs and our clients:{linebreak}{linebreak}{linebreak}* Assist clients with whitelisting so phishing simulation emails can be seamlessly delivered through various mail filtering tools, including Mimecast, Proofpoint, and others{linebreak}{linebreak}* Assist clients install PhishLabs software, Microsoft add-ins, in complex mixed client environments{linebreak}{linebreak}* Work with third-parties to ensure PhishLabs mail servers and domains used for simulations are not black-listed{linebreak}{linebreak}* Assist in creating client-facing technical documentation{linebreak}{linebreak}* Assist clients in trouble shooting when issues arise with phishing program tools and deliverables{linebreak}{linebreak}* Manage in the creation and communication of release notes{linebreak}{linebreak}* Assist in quality assurance and testing efforts{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What you NEED to succeed:{linebreak}{linebreak}{linebreak}* Microsoft Certified Engineer (MCSE and/or MCSA){linebreak}{linebreak}* Google Chrome Extensions{linebreak}{linebreak}* Chrome Marketplace{linebreak}{linebreak}* Experience using Web debugging tools: Fiddler, HTTP Watch, Chrome Developer Tools etc. {linebreak}{linebreak}* Plugin expert / ability to debug MSI files{linebreak}{linebreak}* Active Directory / Azure{linebreak}{linebreak}* Exchange / Office365{linebreak}{linebreak}* System Center Configuration Manager (SCCM) / Intune{linebreak}{linebreak}* Windows Server{linebreak}{linebreak}{linebreak}

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Broadway Technology

verified

Japanese-english Application Support


Broadway Technology

verified

finance

customer support

non tech

english teacher

finance

customer support

non tech

english teacher

1yr

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Stats (beta): 👁 1,403 views,✍️ 0 applied (0%)
Do you enjoy working with customers to find and resolve bottlenecks within complex systems? Do you get bored doing the same tasks every day? Do you get excited coming up with creative solutions to hard problems? Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day.{linebreak}{linebreak}This is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology – electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal.{linebreak}{linebreak}**Responsibilities:**{linebreak}- Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.{linebreak}- Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected{linebreak}- Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.{linebreak}- Proactively preventing future problems by coming up with both tactical and strategic solutions{linebreak}{linebreak}**Requirements:**{linebreak}- Must be bilingual in Japanese and English{linebreak}- Must be willing to work Tokyo business hours{linebreak}- Previous experience in a customer support role - trading support experience is a MUST{linebreak}- Strong attention to detail, self-management, initiative, discipline, and follow-through{linebreak}- Exceptional problem solving ability{linebreak}- Excellent written and verbal communication skills{linebreak}- Unrelenting dedication to customer success{linebreak}- Familiarity with SQL and databases{linebreak}- Bachelor’s Degree - economics, business, or engineering preferred{linebreak}{linebreak}**Strongly Desired:**{linebreak}- Familiarity with at least one scripting or object-oriented programming language{linebreak}- Experience working with UNIX/Linux{linebreak}{linebreak}*Broadway Technology is a leading provider of advanced high-performance financial trading solutions for electronic fixed income markets. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We hire developers who thrive on building the most advanced technology. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs, yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.*

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# How do you apply? Click the Apply for this job button below or send a resume and cover letter to [email protected]
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Bibblio

verified

Wordpress Plugin Technical Support


Bibblio

verified

php

wordpress

customer support

php

php

wordpress

customer support

php

1yr

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Stats (beta): 👁 204 views,✍️ 0 applied (0%)
We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.{linebreak}{linebreak}In addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.{linebreak}{linebreak}**Your responsibilities:**{linebreak}Answer all customer support inquiries related to the plugin and provide best practice advice{linebreak}Minor CSS customisations {linebreak}Perform remote manual integrations if necessary, which may involve basic PHP editing{linebreak}{linebreak}**The ideal candidate:**{linebreak}Strong understanding of both back-end and front-end WordPress development{linebreak}PHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. {linebreak}Familiarity with JavaScript and jQuery{linebreak}Understanding of CSS{linebreak}Comfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.{linebreak}Confidence using Codex and searching the WordPress core when necessary{linebreak}Experience working with RESTful APIs and formats (JSON, XML){linebreak}Excellent customer service skills and strong grasp of the English language{linebreak}

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GoDaddy

Advanced Technical Support - Sucuri


GoDaddy


infosec

php

linux

customer support

infosec

php

linux

customer support

1yr

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Stats (beta): 👁 1,327 views,✍️ 0 applied (0%)
**About GoDaddy**{linebreak}{linebreak}GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.{linebreak}{linebreak}The candidate has the opportunity to work with different technologies and learn different aspects of Information Security.{linebreak}{linebreak}They will mainly work with website cleanups but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.{linebreak}{linebreak}{linebreak}**Responsibilities**{linebreak}* Website cleanup and troubleshooting (this role will resolve customer issues through support tickets) {linebreak}* Code reading to determine if a particular file is malicious or not {linebreak}- Feeding our system with new findings to improve our automation process {linebreak}- Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software {linebreak}- Writing regular expressions "regex” {linebreak}{linebreak}**Requirements**{linebreak}- General understanding of security principles and use good security practices in general {linebreak}- Linux experience {linebreak}- CLI and cPanel {linebreak}- Experience with Apache, Nginx and other web servers {linebreak}- Experience with WordPress, Joomla, Magento, vBulletin and other CMS software {linebreak}- Web Malware Experience (decoding, understanding) {linebreak}- PHP and Shell scripting/automation {linebreak}- Open source and community participation and contributions a plus {linebreak}{linebreak}{linebreak}**Tools We Work With**{linebreak}- Jira {linebreak}- Bitbucket {linebreak}- Trello{linebreak}{linebreak}GoDaddy is an equal opportunity employer.

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Private this will be provided once an NDA has been signed

This is a remote position

Meteor Developer Required Take over Support Cloud Based Paas Platform Needs Know Have Vast Experience Meteor Blaze


Private this will be provided once an NDA has been signed

This is a remote position

meteor js

dev

customer support

cloud

meteor js

dev

customer support

cloud

This is a remote position1yr

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Stats (beta): 👁 316 views,✍️ 0 applied (0%)
{linebreak}{linebreak}#Location{linebreak}- This is a remote position

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TXODDS

Integrations Software Developer Support


TXODDS


customer support

customer support

1yr

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Stats (beta): 👁 217 views,✍️ 0 applied (0%)
{linebreak}TXODDS is looking for an Integrations and Dev Support person to join its growing team. {linebreak}{linebreak}We provide a range of XML/JSON APIs and publish/subscribe real-time data feeds to customers and so experience of technical customer support in similar environment would be key. The attributes we are looking for include:{linebreak}{linebreak}{linebreak}* Great at problem solving, troubleshooting and take pride in solving particularly tricky issues, whilst working closely with customers and across the business.{linebreak}{linebreak}* Willing to go the “extra-mile” to help resolve customer issues.{linebreak}{linebreak}* Very strong technical investigation and problem solving skills.{linebreak}{linebreak}* You will identify, research and collaborate with other teams to help resolve technical issues and communicate with customers and users to report on the status and resolution of issues.{linebreak}{linebreak}* You will have exemplary communication skills that instil confidence in customers and colleagues and work proactively with these stakeholders to identify trends and issues.{linebreak}{linebreak}* Experience of working with both development and operations teams is important as you will need to understand change control, release procedures to coordinate both internally and with customers{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Managing and forming technical relationships with customers support, development and infrastructure teams.{linebreak}{linebreak}* Preparing new user access and providing integration support for the customers development lifecycle.{linebreak}{linebreak}* Authoring and updating customer product technical documentation (User Guides,  How To guides, Helpdesk FAQs/Self-help portals ){linebreak}{linebreak}* Providing internal product support to development, commercial teams.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Providing 2nd/3rd line support to the Helpdesk{linebreak}{linebreak}* As sports are 24/7/365 then some out of hours work, on-call rota should be expected{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Good technical knowledge of at least some of the following:{linebreak}{linebreak}{linebreak}-              ActiveMQ or similar messaging platforms{linebreak}{linebreak}-              Familiarity with JSON/XML APIs{linebreak}{linebreak}-              SQL (Postgresql, Impala, MySQL){linebreak}{linebreak}-              Centos (Linux) shell scripting{linebreak}{linebreak}-              Office 365 (Excel , Word){linebreak}{linebreak}-              ELK Stack ( Kibana, Elasticsearch ) building dashboards{linebreak}{linebreak}-              Grafana configuration, building dashboards{linebreak}{linebreak}-              Experience of building code with Maven/Java, Visual Studio/C#{linebreak}{linebreak}-              Javascript/HTML/CSS{linebreak}{linebreak}-              Confluence/ JIRA{linebreak}{linebreak}-              Technical documentation authoring ( Topic based authoring/Madcap Flare ){linebreak}{linebreak}-              R language/R Studio{linebreak}{linebreak}-              TIBCO Spotfire ( or similar visualisation products ){linebreak}{linebreak}-              Puppet

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Blockstream

DevOps Production Support Engineer


Blockstream


customer support

devops

engineer

devops

customer support

devops

engineer

devops

1yr

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Stats (beta): 👁 220 views,✍️ 0 applied (0%)
{linebreak}Pioneering advancements in blockchain technology infrastructure, Blockstream is the leading company extending Bitcoin at the protocol level to support a broad range of new asset types and financial markets. Blockstream supports values of decentralization, privacy, end-to-end security, user control, and open, permissionless innovation.{linebreak}{linebreak}As a DevOps / Production Support Engineer you will be responsible for all aspects of operational maintenance and incident response for a 24x7 mixed cloud and bare metal Linux production operations environment. You will oversee day to day deployments, ensuring that service SLAs are met, and responding to outages as necessary.{linebreak}{linebreak}Ideally, you have experience in both formal operational roles -- a NOC  or equivalent environment -- and in startup DevOps or SRE roles. You will have the ability to work creatively within a standard set of operational guidelines. You thrive on well-defined process and you are proactive about ensuring that operational process bridges the gap between expectation and real-life experience.{linebreak}{linebreak}You will enjoy a fast-paced creative atmosphere of a well-funded FinTech Series A startup, multitude of growth opportunities, excellent compensation and benefits, flexible working schedule, and an option for telecommute.{linebreak}{linebreak}***A strong preference is given to the candidates living in Europe or in Asia.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Oversight of Operational Environment: You will be responsible for being aware of the state of a running system and being familiar with every piece of it; you will be the first person to notice indications of operational anomalies and be capable of responding proactively well before an incident becomes service affecting.{linebreak}{linebreak}* Change Management: You will be responsible for managing changes to the running system in order to maintain SLAs. You will work closely with Engineering to track changes during development, at the point of deployment, and in production.{linebreak}{linebreak}* Ownership of Infrastructure: You will own, as part of the Production Services team, the infrastructure required to maintain production services, including monitoring and notification services, network infrastructure, and cloud service accounts.{linebreak}{linebreak}* Engineering Support: You will support ongoing Engineering efforts and provide input into systems design in support of SLAs. You will provide Engineering with day-to-day technical support and provide support for development environments.{linebreak}{linebreak}* Customer Interactions: You will act as the primary liaison with external customers in relation to production business-to-business services and will maintain relationships with vendors and service providers.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}{linebreak}* 5+ years of experience in a formal operational environment (Data Center or ISP NOC or equivalent){linebreak}{linebreak}* Understanding of operational responsibility and ability to own running services with little oversight.{linebreak}{linebreak}* Ability to perform all aspects of Unix / Linux server administration in Cloud and bare metal environments.{linebreak}{linebreak}* Exert Shell scripting skills{linebreak}{linebreak}* Strong Cloud experience (AWS, Google Cloud Services, Azure){linebreak}{linebreak}* 24x7 Operations Experience{linebreak}{linebreak}* Security Orientation: genuine enthusiasm for all aspects of security -- network, physical, operational.{linebreak}{linebreak}* Comprehensive understanding of security practices in a distributed environment.{linebreak}{linebreak}* Ability to work with Software Engineering to ensure operations-focused systems design.{linebreak}{linebreak}* Experience with a subset of languages: Python, Ruby, Go, Rust, Javascript{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Pluses:{linebreak}{linebreak}{linebreak}* Experience in DevOps and test/deployment automation{linebreak}{linebreak}* Network Engineering experience{linebreak}{linebreak}* Server Hardware experience{linebreak}{linebreak}* Data Center experience{linebreak}{linebreak}* Cluster administration experience{linebreak}{linebreak}* Software Engineering background{linebreak}{linebreak}* Bitcoin miner experience{linebreak}{linebreak}* Financial systems experience{linebreak}{linebreak}* Telco / ISP NOC or Operations background{linebreak}{linebreak}* Big Data experience{linebreak}{linebreak}* Chef / Ansible / Puppet etc.{linebreak}{linebreak}* GitHub or other repositories{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}To Apply:{linebreak}{linebreak}{linebreak}* Please share your resume in PDF, text or Word format. And we love to read Cover Letters!{linebreak}{linebreak}* Please share your own projects, Open Source contributions for immediate review{linebreak}{linebreak}* Tell us why you would be excited to work for Blockstream{linebreak}{linebreak}{linebreak}

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Stats (beta): 👁 992 views,✍️ 0 applied (0%)
Join the Teramind team!{linebreak}{linebreak}Come and help build the best insider threat prevention software around. We need tech-savvy, personable, creative individuals for key customer-facing positions.{linebreak}{linebreak}Responsibilities:{linebreak}- Own customer requests, tickets and feedback, and channel it through the company to make sure it's resolved{linebreak}- Resolve customer issues as they arise{linebreak}- Ensure customer satisfaction with our product{linebreak}- Suggest to the customer different ways to use our software{linebreak}- Recommend best-use practices{linebreak}{linebreak}Requirements{linebreak}{linebreak}- Happy personality a MUST!{linebreak}- Admin-level knowledge of Windows and Linux{linebreak}- MacOS knowledge is desired, but not required{linebreak}- Native-level English{linebreak}{linebreak}This is a full-time, remote position

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Dropsource

Developer Support Specialist


Dropsource


dev

customer support

digital nomad

dev

customer support

digital nomad

1yr

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Stats (beta): 👁 223 views,✍️ 0 applied (0%)
{linebreak}OPPORTUNITY{linebreak}{linebreak}Dropsource is looking for someone to drive and deliver developer support to our users. If you love helping people solve problems and enjoy troubleshooting complex technical issues, this is an opportunity to help our community of users build data-driven and truly native mobile apps on the Dropsource platform. You’ll be part of an innovative, high-tech, well-funded startup working to change the way software is built. The Dropsource editor is a unique development environment that dramatically speeds up the process of app creation. We are not looking for the average customer support person for this role – you will become a Dropsource expert and will provide reliable and professional guidance to our users that will help them to implement a wide variety of app use cases. You’ll regularly debug development projects, specifications, and integrations.{linebreak}{linebreak}WHAT YOU’LL DO{linebreak}{linebreak}You’ll own Developer Support at Dropsource, taking responsibility for fielding support requests, work with product developers and other team members to ensure swift resolutions to user issues, while aiming to resolve support problems yourself without assistance wherever possible, and build best practices for support. You’ll need to quickly onboard yourself with the platform and other technologies as required, finding the information you need to give our users the help they need to develop their apps. This role needs a self-directed, analytical individual who is motivated by customer success, is keen to create a dialogue with our community, and to capture user feedback on the product.{linebreak}{linebreak}Your responsibilities will include:{linebreak}{linebreak}{linebreak}* Respond to support requests via live chat, forum, email, calls{linebreak}{linebreak}* Manage support via a variety of channels, prioritizing effectively between issue and customer types{linebreak}{linebreak}* Support will include troubleshooting problems in the functionality of user apps / helping users to debug projects, implement app development use cases, and integrate external services with the platform{linebreak}{linebreak}* Drive support strategy within the team{linebreak}{linebreak}* Liaise with developers to report and follow up on bugs/issues{linebreak}{linebreak}* Liaise with other team members to contribute to product, marketing, and education initiatives{linebreak}{linebreak}* Analyze and report on user feedback{linebreak}{linebreak}* Advocate for the user perspective, proactively flagging up potential issues{linebreak}{linebreak}* Help with enterprise client support{linebreak}{linebreak}* Contribute to product and roadmap discussions and decisions based on your frontline interactions with the Dropsource user community, guarding a customer-first orientation{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements and Qualifications{linebreak}{linebreak}The ideal candidate will meet the following requirements:{linebreak}{linebreak}{linebreak}* Experience delivering technical support{linebreak}{linebreak}* Ideally you’ve supported users on a developer product{linebreak}{linebreak}* You’re a problem solver and facilitator, motivated to help people build their projects{linebreak}{linebreak}* You strive to achieve a high level of responsiveness and are always focused on customer success / satisfaction{linebreak}{linebreak}* Understanding of software development concepts and willingness to learn{linebreak}{linebreak}* You might not be a software developer but you can code to a basic level in at least one language (e.g. HTML, Javascript, Java, JSON) and will be confident learning about app development, APIs, data modeling, and tinkering with other technologies as required{linebreak}{linebreak}* You can pick up skills quickly, synthesizing what you’ve learned and conveying it to others{linebreak}{linebreak}* Familiarity with mobile development concepts is a plus{linebreak}{linebreak}* Self-directed, proactively taking responsibility for issues and able to figure out problems with minimal help{linebreak}{linebreak}* When you encounter something you don’t know, your first instinct is to figure it out yourself, but you know when to ask for help when you do need it{linebreak}{linebreak}* You enjoy developing constructive relationships with a community of users{linebreak}{linebreak}* Able to thrive within a fast moving startup environment including people in different locations{linebreak}{linebreak}* Excellent written communicator, able to convey complex instructions and guidance to people from a diverse range of backgrounds, many speaking English as a second language{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Dropsource Offers{linebreak}{linebreak}Dropsource is headquartered in downtown Raleigh, NC and offers flexible office hours, telecommuting options, competitive salaries and benefits and equity participation.{linebreak}{linebreak}DROPSOURCE (QUEUE SOFTWARE INC.) IS AN EQUAL OPPORTUNITY EMPLOYER

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Atlassian

Support Engineer


Atlassian


customer support

engineer

customer support

engineer

1yr

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Stats (beta): 👁 560 views,✍️ 0 applied (0%)
{linebreak}Company Description{linebreak}{linebreak}{linebreak}Software is changing the world, and we’re at the center of it all. With more than 60,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, Bitbucket, and Stride–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.{linebreak}{linebreak}We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Job Description{linebreak}{linebreak}{linebreak}Do you enjoy helping smart people overcome their technical issues? The Platform Services team is looking for a Support Engineer to help support the US-based Atlassians. This means we need an excellent communicator working out of our new Mountain View office. You will be working closely with the Platform Services team and help communicate changes and best practices out to our US users and relay any feedback. You will also help analyze problem reports to help determine the best ways for us to improve our service.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Qualifications{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Be the first responder to both simple and complex internal support requests for our Platform Services: Triage incoming support requests or problem reports, either handling them or delegating them to the relevant engineer{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Work closely with developers across Atlassian to help them work through any issues they encounter as they use Platform Services{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Work closely with the Platform Services team to deeply understand the system{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Work closely with other SHIELDs in the company and industry to identify and adopt any applicable established best practices{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Debug deep into the core of the Platform Services and the guts of AWS to understand and fix failures{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Understand users pain points, spot patterns, suggest or implement improvements{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Perform contact rate analysis{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Monitor and report on contact rate: are things getting better or worse?{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Spot any trends, and suggest improvements to keep contact rate low{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Modify our services, processes and documentation to try and prevent the problems/questions from arising again{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Develop tools and processes to further automate and scale the support we provide to users.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}KEY SKILLS{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Strong verbal and written communication ability{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Analytical and systematic approach to problem solving{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Desire to help others with their technical problems, even if trivial or repetitive{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Desire to reduce redundant work and toil via process, code, and documentation improvements{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Deep technical curiosity{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Ability to read, understand and write Java and Python{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}PREFERRED SKILLS{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Knowledge of AWS services{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Knowledge of SQL, splunk.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Familiarity with PostgreSQL and DynamoDB{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience with MICROS platform, JIRA, Confluence and 12-factor apps {linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Additional Information{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.{linebreak}{linebreak}All your information will be kept confidential according to EEO guidelines.

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OfficeNinjas

verified

Project Manager


OfficeNinjas

verified

customer support

exec

customer support

exec

1yr

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Stats (beta): 👁 798 views,✍️ 0 applied (0%)
OfficeNinjas is bursting at the seams with new campaigns, initiatives, and events designed to empower our global community of admins. We’re searching for an ace project manager to take each one of our BIG ideas and map out a path from concept to reality.{linebreak}The ideal teammate will embrace the responsibility of managing every project from start to finish, using their smarts, resourcefulness, and next-level organizational skills to deliver high-quality work that’s accurate and always on time. They can juggle multiple projects with grace (Admingling Event Series, Admin Week, and Ninja Labs are three examples). And while they’re always anticipating potential issues, they can roll with the punches and problem-solve on the fly.{linebreak}Most importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The project manager must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.{linebreak}Feeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.{linebreak}Learn more about OfficeNinjas and our hiring process -> https://officeninjas.com/careers/{linebreak}WHAT YOU'LL DO{linebreak}- You’re the master of to-do lists. You ensure every aspect of your assigned projects—from brainstorming to execution—is successfully completed on time.{linebreak}- You’re the deadline whisperer. You constantly evaluate every project, adjusting priorities and anticipating issues. Because you’re on top of everything, it’s easy for you to generate status updates and present them.{linebreak}- Each of your projects has a different team, and you’re responsible for onboarding its members and facilitating its communication. You not only answer questions and run interference, but you also ensure that your teammates are enjoying their work and feel supported.{linebreak}- You create budgets and stick to them. You keep one eye on expenses and the other on sales projections.{linebreak}- Quality control begins and ends with you. You triple check, test, and analyze every aspect of your project during every phase, from pre-launch to post-mortem.{linebreak}- Through regular Slack calls, you share updates, progress, and obstacles with the OfficeNinjas’ founders.{linebreak}WHAT YOU NEED TO HAVE{linebreak}- 20+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours).{linebreak}- A minimum of one year of experience working in a fast-paced, remote environment.{linebreak}- An unshakable ability to work autonomously and stay focused without oversight or hand-holding.{linebreak}- Ninja-level mastery of Asana or a similar project management tool.{linebreak}- Proficiency in Google Drive, Docs, Sheets. (You find joy in looking for new add-ons and sharing them with the team.){linebreak}- A healthy combination of big-picture perspective and appreciation for the details.{linebreak}- A passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.{linebreak}- An appreciation for candor. You can handle it, and you can offer it up.{linebreak}- Tech savviness. You’re constantly collecting new tech tools, and you think every new software system is figureoutable.{linebreak}- Excellent written communication skills. You get to the point in as few characters as possible.{linebreak}- Major chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.{linebreak}- A growth mindset. You seize opportunities to learn skills outside your job description.{linebreak}BONUS{linebreak}- Experience with Zapier, Typeform, LastPass, Slack, Canva, Salesforce, QuickBooks, Tableau.{linebreak}- Interest in attending OfficeNinjas events.{linebreak}- Willingness to travel to San Francisco Bay Area for team meetings.{linebreak}LAST WORDS{linebreak}We mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, delivering in three months what most businesses complete in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.{linebreak}The Project Manager is a long-term role, and they will be crucial to our success and growth. They’ll be the first and last eyes on every project. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.{linebreak}Did this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!

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Dealer Inspire

Support Developer


Dealer Inspire


dev

customer support

digital nomad

dev

customer support

digital nomad

1yr

Apply


Stats (beta): 👁 230 views,✍️ 0 applied (0%)
{linebreak}About You:{linebreak}{linebreak}You are the kind of developer who leaves no stone unturned when fixing a bug or completing a task. You have a knack for detail; especially details that aren’t working the way they should. If something is broken, you go the extra mile to fix it, while looking out for ways to improve it at the same time. You value code quality and reliability. You thrive in a collaborative team environment.{linebreak}{linebreak}Job Description:{linebreak}{linebreak}Execution of client requests, bug fixes, updates, and maintenance on production WordPress websites. Working out of our support desk system, you will interact with clients, troubleshoot issues, build custom functionality, address frontend display problems, and be a knowledge resource for teams with less technical background.{linebreak}{linebreak}Required Skills:{linebreak}{linebreak}{linebreak}* Strong knowledge of HTML, CSS, JS, PHP.{linebreak}{linebreak}* Understanding of WordPress and experience building wordpress themes.{linebreak}{linebreak}* Familiarity and experience with Git/Mercurial.{linebreak}{linebreak}* Familiarity with frontend frameworks like Bootstrap, Bourbon, or Foundation.{linebreak}{linebreak}* Expertise in building and testing responsive sites.{linebreak}{linebreak}* Must be organized, detail oriented, and able to juggle multiple projects with varying timelines and requirements.{linebreak}{linebreak}* Fast learner & interested in new technologies.{linebreak}{linebreak}* The ability to remain cool under pressure.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Nice to have:{linebreak}{linebreak}{linebreak}* Experience with SASS/SCSS.{linebreak}{linebreak}* Experience with build tools like Grunt or Gulp.{linebreak}{linebreak}* Any design experience with Photoshop, Illustrator, InDesign etc.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Responsibilities May Include:{linebreak}{linebreak}{linebreak}* Development work on client websites using our Award-Winning, WordPress based platform.{linebreak}{linebreak}* Working with our support team, backend developers, and designers to fulfill support requests.{linebreak}{linebreak}* Turning Photoshop mockups into functioning modules or pages.{linebreak}{linebreak}* Correct bugs / issues on current sites.{linebreak}{linebreak}* Building new features or custom functionality on client sites.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Compensation:{linebreak}{linebreak}{linebreak}* Compensation based upon skill and previous experience. Motivated and talented individuals may advance quickly in our fast growing company.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Perks:{linebreak}{linebreak}{linebreak}* Health & Dental Insurance{linebreak}{linebreak}* 100% match of your 401k contributions up to 4% of your gross income{linebreak}{linebreak}* 10 days paid time off, 4 days of sick time and selected paid holidays{linebreak}{linebreak}* Work time/Fun time bi-monthly team outings{linebreak}{linebreak}* Coaching and career building{linebreak}{linebreak}* Subsidized gym membership{linebreak}{linebreak}* Subsidized internet access for your {linebreak}{linebreak}{linebreak}

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Mediavine

Publisher Support Engineer


Mediavine


customer support

engineer

customer support

engineer

1yr

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Stats (beta): 👁 345 views,✍️ 0 applied (0%)
{linebreak}Mediavine, a fast-growing advertising management company representing over 2500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.{linebreak}{linebreak}We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.{linebreak}{linebreak}As a Publisher Support Engineer at Mediavine, you can expect to:{linebreak}{linebreak}{linebreak}* Troubleshoot and resolve support tickets from publishers{linebreak}{linebreak}* Work with the development team on plugin rollouts{linebreak}{linebreak}* Work with the support team to triage different technical problems{linebreak}{linebreak}* Help to educate publishers on technical concepts & explain in non-technical ways{linebreak}{linebreak}* Provide basic tweaks to customer blogs{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}Must Haves{linebreak}{linebreak}{linebreak}* Bachelors Degree in Computer Science OR equivalent technical experience{linebreak}{linebreak}* Comfortable with HTML, CSS, basic JavaScript & PHP{linebreak}{linebreak}* Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.){linebreak}{linebreak}* 2+ years experience in a customer service role{linebreak}{linebreak}* Excellent problem solving and troubleshooting skills{linebreak}{linebreak}* Ability to empathize with customers{linebreak}{linebreak}* Continuous drive to learn{linebreak}{linebreak}* Native level proficiency with the English language{linebreak}{linebreak}* Located within the United States{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Bonus points for{linebreak}{linebreak}{linebreak}* Experience working with Agile Frameworks like SCRUM{linebreak}{linebreak}* Technical experience within the Wordpress platform{linebreak}{linebreak}* Experience with transactional databases (SQL, mySQL, etc.){linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Benefits{linebreak}{linebreak}{linebreak}* Travel opportunities{linebreak}{linebreak}* Work Remote{linebreak}{linebreak}* Comprehensive Benefits including 401k, Health, Dental, and Vision insurance{linebreak}{linebreak}* Learning Allowance{linebreak}{linebreak}* Access to experienced engineers with direct mentorship opportunities{linebreak}{linebreak}* Generous Vacation/Time off policies{linebreak}{linebreak}{linebreak}

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WP All Import

Support Rep for WP All Import


WP All Import


php

wordpress

customer support

non tech

php

wordpress

customer support

non tech

1yr

Apply


Stats (beta): 👁 1,843 views,✍️ 0 applied (0%)
## $30 per hour and a minimum of 30 hours per week.{linebreak}Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.{linebreak}Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.{linebreak}### Flexibility{linebreak}We are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.{linebreak}It doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.{linebreak}### Responsibilities{linebreak}Our customer support reps are expected to perform the following tasks:{linebreak}› Respond to customer support inquiries{linebreak}› Add to and improve documentation{linebreak}› Aggregate user feedback and assist with roadmap decisions{linebreak}› Reproduce bugs and test fixes{linebreak}› Test development versions of WP All Import before release{linebreak}### Minimum Requirements{linebreak}Candidates must have the following knowledge and experience in order to be considered:{linebreak}› Minimum availability of 30 hours per week.{linebreak}› Expert-level WordPress knowledge: troubleshooting, development, database structure, etc.{linebreak}› Intermediate-level PHP knowledge. Can quickly write PHP functions, use arrays, and make use of our API.{linebreak}› Familiarity with phpMyAdmin, cPanel, WordPress sites via FTP.{linebreak}› Fast, hands on learner. Can quickly pick up new software, PHP functions, and related technologies.{linebreak}› Able to communicate in a concise and timely manner via Basecamp and GitHub.{linebreak}### Bonus Points{linebreak}The more of these boxes you can tick the better, in descending order of importance:{linebreak}› Experience with WooCommerce.{linebreak}› Experience in plugin development.{linebreak}› Up to date knowledge of WordPress.{linebreak}› Knowledge of XPath.{linebreak}› Attends WordCamps, meetups, or other industry conferences.{linebreak}› Experience working remotely as part of a distributed team.{linebreak}### To Apply{linebreak}Visit**http://www.wpallimport.com/hiring/#apply**.

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Human Brain Project PCO EPFL

Go Software Development Services for Openid Connect Support the DVID Image Database  


Human Brain Project PCO EPFL


golang

dev

customer support

digital nomad

golang

dev

customer support

digital nomad

1yr

Stats (beta): 👁 115 views,✍️ 231 applied (201%)
Geneva, Switzerland - This contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to it to authenticate with HBP Identity Service. The extended DVID image service must also allow role-based authorization on par...

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Human Brain Project PCO EPFL

Go Software Development Services for Swift Storage Backend Support the DVID Image Database


Human Brain Project PCO EPFL


golang

swift

dev

customer support

golang

swift

dev

customer support

1yr

Stats (beta): 👁 576 views,✍️ 0 applied (0%)
Geneva, Switzerland - This short-term contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to allow use of Openstack Swift as a backend storage service in performance sensitive use cases. As the DVID Image s...

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Vium

Field Technical Training Support Specialist


Vium


edu

teaching

customer support

edu

teaching

customer support

1yr

Apply


Stats (beta): 👁 116 views,✍️ 0 applied (0%)
{linebreak}About Us:{linebreak}{linebreak}Want to use your experience to help save lives? Here’s the chance for you to make this a reality. Vium empowers biomedical investigators with technology that accelerates the preclinical drug discovery and development pipeline. Researchers can design, run, and analyze experiments that rapidly surface insights and high volumes of quality data. The platform improves the speed and reproducibility of preclinical research so that it is more predictive of how drugs perform in humans. The result is that better therapies get moved more quickly to patients who need them. Founded in 2013, we have a proven product, an awesome team, happy clients, smart investors and advisors, and plans to double in 2017 and beyond.{linebreak}{linebreak}The role of the Field Technical Training & Support Specialist at Vium is both challenging and rewarding. It requires both strong training and customer service skills and technical expertise. The primary focus of this position is always excellent customer service. We strive to make sure our clients are happy and make sure their systems are secure and running optimally. The position requires training, support, and implementation experience, and troubleshooting a full range of issues to provide systems solutions for our clients. Experience in a pharma environment is a big plus.  {linebreak}{linebreak}Primary Responsibilities:{linebreak}{linebreak}{linebreak}* Conduct on-site technical training with partners, customers, and end-users.{linebreak}{linebreak}* Provide technical support to customers, and review and solve technical issues.{linebreak}{linebreak}* Install/implement/configure upgrades and complete solutions onsite.{linebreak}{linebreak}* Troubleshoot various issues to provide satisfactory solutions.{linebreak}{linebreak}* Respond to telephone calls and emails for technical support.{linebreak}{linebreak}* Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.{linebreak}{linebreak}* Proven ability to work independently and to complete tasks despite ambiguity.{linebreak}{linebreak}* Extensive travel required – estimated at 75 percent+{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Customer Service Requirements: {linebreak}{linebreak}{linebreak}* Above average written and verbal communication and management skills.{linebreak}{linebreak}* Excellent interpersonal skills to effectively communicate with all customers and end users.{linebreak}{linebreak}* Superb organization skills.{linebreak}{linebreak}* A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Technical Requirements:{linebreak}{linebreak}{linebreak}* Familiarity with standard networking concepts, practices, and procedures.{linebreak}{linebreak}* Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.{linebreak}{linebreak}* A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).{linebreak}{linebreak}* Familiar with a variety of the field's concepts, practices, and procedures.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Education and Training:{linebreak}{linebreak}{linebreak}* Successful completion of an undergraduate university degree or an IT/business program.{linebreak}{linebreak}* Accredited certifications are an asset.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}More About Our Culture:{linebreak}{linebreak}We’re a group of talented individuals across multiple disciplines, coming together to deliver great engineering! {linebreak}{linebreak}We:{linebreak}{linebreak}{linebreak}* Say what we’ll do and then do it!  As a growing team, we’ve increased collaboration between roles of development and operations{linebreak}{linebreak}* Have an attitude of shared responsibility and value building quality into the development process.{linebreak}{linebreak}* Have a wide range of interests, which is why we’re in this company in the first place.{linebreak}{linebreak}* Are focused on results more than hours-in-a-chair-at-the-office.{linebreak}{linebreak}* Have great values and sense of community, while encouraging growth.{linebreak}{linebreak}* Love what we do and love being part of a team that rewards trying new things.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What We Offer:{linebreak}{linebreak}{linebreak}* Good salaries and benefits. Who doesn’t want that?{linebreak}{linebreak}* Stock options{linebreak}{linebreak}* Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?){linebreak}{linebreak}* Flexible work hours and Friday demo days/happy hours{linebreak}{linebreak}* Relaxed office in San Mateo with a casual environment{linebreak}{linebreak}* Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation  {linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Our corporate office is in San Mateo and the remote-controlled lab is in the South Bay.

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Snowplow Analytics

Technical Customer Success Manager


Snowplow Analytics


customer support

exec

customer support

exec

1yr

Apply


Stats (beta): 👁 473 views,✍️ 0 applied (0%)
{linebreak}Technical Customer Success Manager {linebreak}{linebreak}Located in London, Berlin or New York {linebreak}{linebreak}Our mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Technical Customer Success Manager to help with all aspects of the post-sales relationship. {linebreak}{linebreak}The Opportunity:{linebreak}{linebreak}As a Technical Customer Success Manager, you'll be responsible for (i) identifying and understanding what individual clients are looking to achieve with their data, (ii) support them realising those goals, (iii) help them identify other opportunities to use data and execute on those. This isn’t your average Customer Success position and will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.{linebreak}{linebreak}You'll be working closely with other teams within Snowplow to deliver our users the best possible service including our Support, Services, Product, Marketing and Sales teams. As our first Technical Customer Success Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.{linebreak}{linebreak}The environment you’ll be working in:{linebreak}{linebreak}Our culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow. {linebreak}{linebreak}What you’ll be doing:{linebreak}{linebreak}{linebreak}* Identify customer goals and ensure these are being met throughout lifecycle with a focus on resolving any key pain points  {linebreak}{linebreak}* Build and maintain trusted relationships with our customers by developing a deep understanding of their business and aligning our product offering to their needs{linebreak}{linebreak}* Own the onboarding & implementation process for new customers {linebreak}{linebreak}* Prevent churning of accounts and optimise retention through training, workshops and continued education of our product {linebreak}{linebreak}* Proactively analyse product usage and offer tailored advice to drive product innovation and activate customers to higher levels of usage {linebreak}{linebreak}* Track and monitor customer accounts to uncover any upsell opportunities for our Sales team to pursue {linebreak}{linebreak}* Work collaboratively with other teams such as Tech Ops, Support & Engineering to solve any customer queries/issues {linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What you bring to the team:{linebreak}{linebreak}{linebreak}* Min 3 years in a technical account management, customer success or consulting role, preferably in the data analytics space{linebreak}{linebreak}* Degree in analytically rigorous field or equivalent industry-related experience {linebreak}{linebreak}* Able to confidently and clearly communicate complex concepts to customers with sophisticated understanding of data {linebreak}{linebreak}* Strong interpersonal skills and desire to build lasting relationships with customers, as well as colleagues {linebreak}{linebreak}* Demonstrable experience leveraging data to drive product usage, identify upsell opportunities and prevent churn {linebreak}{linebreak}* Flexible, innovative and collaborative approach{linebreak}{linebreak}* Self-starter and able to prioritise {linebreak}{linebreak}* Process-oriented and strategic thinker {linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What you’ll get in return:{linebreak}{linebreak}{linebreak}* Competitive package based on experience{linebreak}{linebreak}* 25 days holiday a year plus bank holidays{linebreak}{linebreak}* The freedom to work wherever suits you best{linebreak}{linebreak}* Two fantastic company away-weeks a year{linebreak}{linebreak}* Working alongside a strong and talented team{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Office-specific:{linebreak}{linebreak}{linebreak}* Convenient central Shoreditch location{linebreak}{linebreak}* Continuous supply of Pact coffee{linebreak}{linebreak}* Regular mystery events{linebreak}{linebreak}* MacBook and 5K 27” screen {linebreak}{linebreak}{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Scrapinghub

Support Engineer


Scrapinghub


customer support

engineer

customer support

engineer

1yr

Apply


Stats (beta): 👁 119 views,✍️ 0 applied (0%)
{linebreak}Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month? Do you like working in a company with a strong open source foundation? Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.{linebreak}{linebreak}{linebreak}Role Responsibilities{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Provide world class support for our Scrapinghub customers by delighting them in every interaction{linebreak}{linebreak}* Investigate and resolve issues keeping the customer up to date on progress{linebreak}{linebreak}* Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.{linebreak}{linebreak}* Demonstrate leadership and ability to work independently to resolve complex technical issues.{linebreak}{linebreak}* Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.{linebreak}{linebreak}* Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.{linebreak}{linebreak}* Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.{linebreak}{linebreak}* Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.{linebreak}{linebreak}* Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes{linebreak}{linebreak}* Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction{linebreak}{linebreak}* Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.{linebreak}{linebreak}* Be available to participate in the weekend on-call rotation - approximately one weekend per month.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Skills/ Qualifications{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* 3+ years of support or equivalent experience in a customer facing role{linebreak}{linebreak}* Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL){linebreak}{linebreak}* Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).{linebreak}{linebreak}* Experience with any server side programming{linebreak}{linebreak}* Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.{linebreak}{linebreak}* Basic understanding of Python to be able to write a simple code or review code.{linebreak}{linebreak}* Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.{linebreak}{linebreak}* Strong team player with good analytical and technical writing skills.{linebreak}{linebreak}* Strong relationship building skills with a sense of collaboration.{linebreak}{linebreak}* Ability to multi-task and manage multiple priorities and commitments.{linebreak}{linebreak}* Availability to work full time, during APAC hours.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}

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Forecastly

verified

Customer Success Manager


Forecastly

verified

product manager

customer support

exec

product manager

customer support

exec

1yr

Apply


Stats (beta): 👁 833 views,✍️ 0 applied (0%)
Forecastly, a fast-growing inventory management platform for Amazon sellers, is seeking a Product Marketing Manager to help accelerate our growth.{linebreak}{linebreak}Do you have incredible communication skills? Do you have a way with words? Do you constantly feel a need to always be learning? Are you up for a challenge where you are rewarded for success? Yeah? Let’s talk.{linebreak}{linebreak}### The Position{linebreak}We’re looking for someone to help us scale the Forecastly customer success department. This team member will have the unique opportunity to be a key player at a fast-growing remote SaaS startup. In the Customer Sucess Manager role, you will be responsible for building and executing customer success programs to increase user engagement.{linebreak}{linebreak}You’ll be directly responsible for educating new users about proper inventory management techniques and best practices for maximizing the ROI from Forecastly. You’ll also be assisting users with questions and problems they have while using the software. This role requires frequent communication with the other Forecastly team members about bugs and new feature requests we receive.{linebreak}{linebreak}This role requires outstanding written and verbal communication. You’ll be doing frequent trainings via video chat and webinars, which means your “bright” personality should shine on camera.{linebreak}{linebreak}This a full-time remote position (US-preferred), which may require occasional travel for conferences and team meetups.{linebreak}{linebreak}**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**{linebreak}{linebreak}### Responsibilities{linebreak}- Build and implement customer onboarding strategy{linebreak}- Write and edit customer portal help articles{linebreak}- Conduct small group webinars for user training{linebreak}- Create and edit user training videos{linebreak}- Assist with customer support cases{linebreak}- Design and implement new ideas to reduce customer churn{linebreak}- Track all onboarding progress using standard analytics platforms{linebreak}- Regularly report on progress to the team{linebreak}{linebreak}### Qualifications{linebreak}- Have excellent written and verbal communication{linebreak}- Be extremely hardworking and self-motivated{linebreak}- Be willing to experiment and try anything and everything to hit specific, measured goals{linebreak}- Be outgoing, creative and innovative{linebreak}- Amazon marketplace selling or inventory management experience is a plus, but certainly not required{linebreak}{linebreak}**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**

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Visit Forecastly's website

# How do you apply? Apply online at https://www.forecast.ly/join-forecastly-team/.
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Snowplow Analytics

Support Engineer


Snowplow Analytics


customer support

engineer

customer support

engineer

1yr

Apply


Stats (beta): 👁 240 views,✍️ 0 applied (0%)
{linebreak}Support Engineer{linebreak}London/Remote (UTC+0 - UTC+1){linebreak}{linebreak}Our Managed Service offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for over 100 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Managed Service offering, and we strive to provide the best technical support of any analytics vendor.{linebreak}{linebreak}We have implemented a full “follow the sun” support model at Snowplow, with our three support engineers working in three well-distributed time zones (Alberta, Canada; Berlin, Germany; Krasnoyarsk, Russia). We are now looking to hire a second support engineer in Europe, in the UTC+0 to UTC+1 time zone range. We can be slightly flexible around this timezone range, but this is not a role for a candidate working nights.{linebreak}{linebreak}This is a support engineering role - not a support agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Account Management, Analytics, Tech Ops or Engineering.{linebreak}{linebreak}Responsibilities for our fourth support engineer will include:{linebreak}{linebreak}{linebreak}* Handling customer tickets in Zendesk, resolving if possible or escalating further to our Analytics, Tech Ops, Account Management, Engineering or Product teams{linebreak}{linebreak}* Handling Snowplow job failures in PagerDuty, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve{linebreak}{linebreak}* Providing help to the open-source Snowplow community in our Discourse forums{linebreak}{linebreak}* Working with customers on regular support tasks including: upgrading their Snowplow implementations; sharing security best practices; enabling new Snowplow features for their account{linebreak}{linebreak}* Creating playbooks, documentation and software to reduce your support workload even as we add more customers to our Managed Service{linebreak}{linebreak}* Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology, to make the Managed Service easier to scale{linebreak}{linebreak}* Providing a daily hand-off of open and ongoing support incidents to the following support shift{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Excellent customer support is at the core of Snowplow’s commercial offering, so in this role you will be working closely with Snowplow co-founders Alex Dean and Yali Sassoon. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated). While the ongoing Managed Service support commitment is the first priority, our support engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.{linebreak}{linebreak}Being in a European time zone, you will have regular opportunities to interact with the rest of the company, including at Snowplow’s office in London, our company away-weeks and at our various meetups across Europe.{linebreak}{linebreak}We’d love to get to know you if:{linebreak}{linebreak}{linebreak}* This role would be a great fit for somebody who has completed an analytically rigorous degree or programming boot camp, or has experience in programming, QA or other automation{linebreak}{linebreak}* You communicate with clarity and empathy{linebreak}{linebreak}* You have a broad technical curiosity and proven technical understanding{linebreak}{linebreak}* Snowplow customers are highly technology- and data-literate, and expect Managed Service support to be responsive, well-informed and always mindful of their business goals{linebreak}{linebreak}* You have a passion for problem solving{linebreak}{linebreak}* You will be constantly working with customers and internal Snowplow teams to solve Managed Service problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting{linebreak}{linebreak}* You have a mature attitude to security, documentation and process{linebreak}{linebreak}* Managed Service customers trust us with their event pipelines and AWS accounts - this is a huge responsibility and informs everything we do{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What you'll get in return:{linebreak}{linebreak}{linebreak}* Competitive package based on experience{linebreak}{linebreak}* 25 days holiday plus bank holidays {linebreak}{linebreak}* The freedom to work wherever suits you best {linebreak}{linebreak}* Two fantastic company away-weeks a year{linebreak}{linebreak}* Working alongside a talented, innovative team {linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Office Specific:{linebreak}{linebreak}{linebreak}* Convenient central Shoreditch location{linebreak}{linebreak}* Continuous supply of Pact coffee{linebreak}{linebreak}* Regular mystery events{linebreak}{linebreak}* MacBook and 5K 27" screen{linebreak}{linebreak}{linebreak}

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Gaia GPS

verified

Customer Support Specialist


Gaia GPS

verified

customer support

non tech

customer support

non tech

1yr

Apply


Stats (beta): 👁 1,863 views,✍️ 0 applied (0%)
Joining the Gaia GPS Team{linebreak}{linebreak}Come build the best outdoor mapping software in the world. Your efforts will directly help a community of record-breaking backpackers, world-renowned guides, conservation scientists, wildland firefighters, hunters, offroaders, and more. Find Gaia GPS in the App Store, Google Play Store, and on gaiagps.com.{linebreak}As a Customer Support Specialist, you'll correspond with Gaia GPS users, and help them in using Gaia GPS for their adventures and work. You'll create technical documentation and marketing materials. And you'll have a critical role in helping to improve the software, by understanding users and providing feedback into the product development process.{linebreak}{linebreak}Your Main Responsibilities:{linebreak}{linebreak}- Email Support/Technical Support{linebreak}- You'll assist users who want to learn about using the app, but you'll also dig deep into technical issues and bugs.{linebreak}- Answer user requests quickly and concisely{linebreak}- Communicate clearly and effectively with the engineering team about bugs and other issues{linebreak}- You'll need to answer about 20 emails per day, ranging in difficulty from quick and easy, to research intensive. At first, you'll stick with the easy questions but quickly transition to more difficult ones.{linebreak}- Write and maintain documentation{linebreak}- This includes our user-facing Help Center as well as an internal Help Center for the support staff{linebreak}- Other responsibilities may include writing and video work for marketing, managing ad campaigns, GIS work to help produce maps, or even writing code.{linebreak}{linebreak}Qualifications:{linebreak}{linebreak}- concise and powerful writer{linebreak}- Ability to understand and solve obscure problems (poorly phrased questions, novice users){linebreak}- Works hard without constant supervision (remote experience a plus){linebreak}- Good with computers (learn new programs easily, coding/html/css knowledge a plus){linebreak}- You don't need to be able to write your own programs, but basic knowledge of programming concepts will help you better understand technical issues, which is a large part of this job.{linebreak}{linebreak}Traits/Activities We've Seen Correlate with Success:{linebreak}- you're an expert at something, and you've developed hard skills (examples: musical instrument, a -Master's degree, programming, bodybuilding, video production){linebreak}- you have a lot of persistence (example: thru-hiked the Pacific Crest Trail){linebreak}- you excelled at a rigorous program (example: salesperson who hit metrics, REI associate top performer){linebreak}- you are self-taught in some areas{linebreak}- vested interest in the outdoors and/or maps{linebreak}- interest in or experience with programming{linebreak}- previous experience working remotely{linebreak}- good memory/recall{linebreak}{linebreak}It's important to recognize that in a small company, you'll often be on your own. You won't always be told what problems to solve or what to work on. You should be a great self-starter and have an entrepreneurial spirit.{linebreak}{linebreak}Please note the company is 100% remote - you should think about whether this will be a good setup for you. The advantages include huge flexibility in working hours, a quiet office, and the ability to work from home or wherever you like. The disadvantage is lack of physical society... we only get together a couple times a year, and this means finding physical society in local community and family. We collaborate via group chat, video calls, Slack, Quip, Github, Zoom, Dropbox, and Trello.{linebreak}{linebreak}Compensation and Benefits{linebreak}{linebreak}Flexible Schedule:{linebreak}The team spans all US time zones, and you can set your own hours. People on the team often shuffle around hours so they can go hiking, skiing, or hunting at the best times. Your hours will be more constrained to start, during training.{linebreak}{linebreak}The Comm team communicates frequently and it is important to overlap a few hours every day during regular business hours. Some weekend work necessary (usually about 1 weekend per month).{linebreak}{linebreak}Compensation:{linebreak}{linebreak}This is a full-time salaried position starting at $30,000/year - depends on experience and location{linebreak}- 401K match - 100% up to 5% of salary{linebreak}- the potential for stock options later{linebreak}- comped cellular and home internet{linebreak}- Paid Time Off:{linebreak}- 4 weeks of vacation{linebreak}- 10-12 holidays, which you can shuffle around{linebreak}- 5 sick days{linebreak}- maternity/paternity - 2 months/6 weeks{linebreak}{linebreak}Other Benefits:{linebreak}{linebreak}- great computers/desks/chairs and other equipment provided{linebreak}- company-only and family-included retreats (previous trips include backcountry skiing to Peter Grubb Hut, hiking in Zion National Park, hiking in Rocky Mountain National Park, Tahoe skiing/hiking){linebreak}- opportunities to go to conferences{linebreak}{linebreak}How the Job Starts:{linebreak}{linebreak}Starting out will include getting to know the Gaia GPS app, learning how to use the customer support platform, and learning to answer customer questions via email.{linebreak}As you grow into your role, you will continue to take on more challenging technical issues. If time allows in the shoulder seasons, you'll have time to work on other things and develop new professional skills.{linebreak}{linebreak}More about Us:{linebreak}Every member of the small, profitable, boot-strapped Gaia GPS team shares a love of the outdoors, and works remotely from places all over North America (CA, MT, OK, WI, Canada). Read more about the team here: https://www.gaiagps.com/company/{linebreak}{linebreak}Multiple team members thru-hiked the longest trails in the US (PCT and AT), and the technical team is highly competent, founded by an ex-Googler. Fifty percent of the team is female, including the technical founder.

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Automattic

verified

VIP Happiness Engineer


Automattic

verified

engineer

customer support

engineer

customer support

1yr

Stats (beta): 👁 884 views,✍️ 0 applied (0%)
{linebreak}{linebreak}Come help us support the teams behind some of the highest-profile and highest-traffic WordPress sites in the world. You’ll build relationships with our clients’ developers, partners, and editorial teams to improve and shape our platform, and ensure our clients and their users have the best experience with our services. We are looking for people with a mix of empathy, writing skills, accountability, WordPress knowledge, and code savviness.{linebreak}{linebreak}Are you interested in learning more about how our team works? Check out what our VIP Happiness Engineers have to say.{linebreak}{linebreak}Your day would involve:{linebreak}{linebreak}Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge support.{linebreak}{linebreak}Helping clients and teammates via tickets and real-time discussions using a variety of tools, processes, research, debugging, detailed error reporting, and documentation.{linebreak}{linebreak}Troubleshooting tough problems with client sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.{linebreak}{linebreak}Handling high-pressure situations and one-off projects involving complex dependencies, multiple stakeholders, and tight deadlines.{linebreak}{linebreak}Observing and relaying opportunities to make our platform, services, and overall offering more appealing.{linebreak}{linebreak}Creating and updating internal and client-facing documentation.{linebreak}{linebreak}Useful skills for you to have:{linebreak}{linebreak}Patience, grace, and a sense of humor.{linebreak}{linebreak}Advanced proficiency with WordPress and some of its plugins, themes, and WP-CLI.{linebreak}{linebreak}A solid understanding of the Web; including familiarity with PHP, HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.{linebreak}{linebreak}Experience working primarily in a customer-facing role, including support and training.{linebreak}{linebreak}Admirable troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions—and importantly, keeping our customers apprised of progress throughout.{linebreak}{linebreak}Great communication skills. We’re a distributed team, so frequent and clear written communication is a requirement.{linebreak}{linebreak}A self-driven work ethic where you take initiative and follow things through to completion. You’re comfortable prioritizing tasks and deciding what you should work on next.{linebreak}{linebreak}Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of the VIP team and clients, often training others once you’ve become proficient. Flexibility is key.{linebreak}{linebreak}Consideration of the 24/7 nature of support and a can-do attitude to help with weekend, holiday, and/or evening coverage*. Our customers are global, and rely on us to provide expedient support, at any time of day.{linebreak}{linebreak}* Fear not! We understand that some folks are able to have more flexible schedules than others and we strongly support being able to craft schedules that help you take care of your own needs, as well.{linebreak}{linebreak}VIP Happiness Engineers should be fluent and eloquent in written English. If you know additional languages, be sure to tell us.{linebreak}{linebreak}We’re serious about increasing diversity in the tech industry and are hiring in all timezones for this role. We encourage applications from women, people of color, people with disabilities, members of the LGBTQ community, and other communities traditionally underrepresented in this field. Read more about our commitment to diversity and inclusion.{linebreak}{linebreak}How to apply{linebreak}{linebreak}Does this sound interesting? If yes, please send an email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.{linebreak}{linebreak}If you’re reading this on a site other than automattic.com please make sure you visit automattic.com/work-with-us for the latest details on applying.{linebreak}{linebreak}Want to increase your chances of standing out? Let us know where you heard about the position and what your thoughts are on this question:{linebreak}{linebreak}What do you think makes for a great enterprise-level client experience?{linebreak}{linebreak}← Work With Us{linebreak}{linebreak}

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Skyscrapers

verified

Customer Lead Engineer


Skyscrapers

verified

devops

cloud

engineer

customer support

devops

cloud

engineer

customer support

1yr

Apply


Stats (beta): 👁 128 views,✍️ 0 applied (0%)
You are passionate about open source technology, public cloud, containers, devops and modern application architectures and workflows? Then you might be the person we’re looking for!{linebreak}{linebreak}## About the role{linebreak}{linebreak}For the *Customer Success Circle* we are looking for a person that can fill the role of *Customer Lead Engineer* as primary role. This role would ideally by combined with a more technical role that we have open (check our other openings).{linebreak}{linebreak}Skyscrapers has various kinds of customer stacks ranging from custom built cloud platforms based on CodeDeploy to the fully standardised container based platforms we've been building lately. The Customer Success circle is the group that works directly with our customers to deliver that technology and provide the necessary guidance.{linebreak}{linebreak}People in the Customer Lead Engineer role work with our customers to deliver the right technology, make sure they can use it and that the cooperation evolves in the right (technical) direction.{linebreak}{linebreak}## Your key responsibilities{linebreak}{linebreak}This role is a combination of technical first point of contact, hands-on technical advisor and trusted liaison between both companies.{linebreak}{linebreak}* Be the main liaison between the customer’s development/ops and our team(s){linebreak}* Communicate important events (roadmap changes, operational issues, …) to all stakeholders{linebreak}* Ensure operations go smooth for your customers{linebreak}* Support operational coverage of all customers, follow up and solve incidents{linebreak}* Bring customer feedback to the attention of the right circles in Skyscrapers{linebreak}* Align Skyscrapers Reference Architecture and customer roadmaps{linebreak}* Understand customer business, culture, challenges and direction{linebreak}* Integrate customers in our way of working (process, guidance & education){linebreak}* Follow up customer work (setups, changes, etc) as they are handled in the Skyscrapers organisation.{linebreak}* Participate in a 24/7 rotation and emergency response (company wide) and some other non-24/7 shared responsibilities{linebreak}* Potentially take up other roles as well (secondary roles){linebreak}{linebreak}## Interested?{linebreak}{linebreak}Interested? You can find [a more detailed description of the role here](https://skyscrapers.eu/jobs/lead-engineer). Also be sure to check out [the general jobs page for more important information](https://skyscrapers.eu/jobs).

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Quickmail.io

Customer Success Specialist


Quickmail.io


saas

customer support

non tech

saas

customer support

non tech

1yr

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Stats (beta): 👁 1,583 views,✍️ 0 applied (0%)
QuickMail is a sales automation tool for sending B2B cold emails. Small and medium businesses use it to reach out to potential customers in their market and grow their business. Because we hit product market fit very fast and are growing rapidly, we’re on the search for enthusiastic people who want to be part of this journey.{linebreak}{linebreak}As a 100% customer funded start-up, decisions are made fast between the team for the good of the customers. Working here means a lot of freedom and ability to build close bonds with each user. We strive to be anti-corporate, we remove all possible walls between the users and us to truly deliver an exceptional experience.{linebreak}{linebreak}The Role{linebreak}As part of our Customer Success team, you’ll be the first point of contact for users of Quickmail.io, and for potential users who have questions before signing up. You’ll strive to understand their goals or problem, and translate this information into actionable points for them to make the most of Quickmail. {linebreak}{linebreak}Your responsibilities will include: {linebreak} - Developing a thorough understanding of Quickmail.io’s capabilities and services. {linebreak} - Own the responsibility for any user issue or query, from origination to full completion. {linebreak} - Ensuring each user’s experience with us is outstanding, and ensuring you always go above and beyond what is required to add even more value. {linebreak} - Investigate the user’s key objectives, and driving their adoption of Quickmail.io’s functionality beyond the expected. {linebreak} - Become a user advocate within the wider Quickmail.io team by identifying common user requirements and challenges and relaying this information to constantly improve what we do. {linebreak} - Provide training and continued support through highly effective relationship management, centred on the customer experience. {linebreak} - Consistently record your interactions with users and further develop our documentation to become the Quickmail.io bible. {linebreak}{linebreak}This is an incredibly varied role on a small, growing SaaS startup where no two days will be the same. As a permanent, full-time and remote role, you will have regular contact with the other Customer Success specialists and the Founder.{linebreak}{linebreak}What you’ll need: {linebreak}{linebreak}Proven experience in a comparable role, supporting users remotely (ideally for a high growth technology company). {linebreak}A strong attention to detail with a customer centric approach. {linebreak}Be an entrepreneurial, pro-active personality with a healthy sense of humour. {linebreak}Outstanding problem solving skills, with a proven ability to simplify concepts, train others and develop relationships.{linebreak}Excellent written and verbal communication skills. {linebreak}Solid understanding of email, desktop and internet technologies. {linebreak}Any experience working within the SaaS industry or within a start-up environment would be highly regarded.{linebreak}Any experience working remotely would be highly beneficial. {linebreak}{linebreak}Please note, this role will over US business hours (either PST or ET). You will need to be available Monday - Friday, full-time to be considered, and have a fast and reliable internet connection. {linebreak}{linebreak}We value curiosity, self-motivation and outcomes very highly here, and believe these are essential traits you’ll need to be part of our team. To see our core values, check them out here: http://quickmail.io/values{linebreak}{linebreak}If this sounds like somewhere you can do your best work, please apply now via the link (including a short note introducing yourself) to [email protected] and we’ll be in touch.

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# How do you apply? Send a short note introducing yourself to [email protected] and we'll be in touch.
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GitLab

Support Engineer


GitLab


customer support

engineer

customer support

engineer

1yr

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Stats (beta): 👁 942 views,✍️ 0 applied (0%)
{linebreak}The rising popularity of GitLab means that more and more customers are using GitLab in new and unique ways. If you know Linux and like supporting applications to help we would love to talk to you. On the other hand, if "ps aux | grep unicorn"feels like a foreign language, you might be a good fit for our Services Support team.{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Engage with our customers — anything from a small advertising firm or a university, to Fortune 100 clients{linebreak}{linebreak}{linebreak}* Triage customer issues, debug, and find workarounds if possible{linebreak}{linebreak}* Communicate via email and video conferencing with potential and current clients{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Improve GitLab through customer interaction{linebreak}{linebreak}{linebreak}* Submit and comment on bug reports and feature requests based on customer interactions{linebreak}{linebreak}* Create or update documentation based on customer interactions{linebreak}{linebreak}* Engage with the development team to escalate bugs, solve problems, or obtain missing information{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Participate in the on-call rotation to provide 24/7 emergency customer response{linebreak}{linebreak}* Maintain good ticket performance and satisfaction{linebreak}{linebreak}* Meet or exceed SLA times consistently{linebreak}{linebreak}* Reliably respond to on-call emergencies{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}More information can be found on the support page in the handbook.{linebreak}{linebreak}Requirements{linebreak}{linebreak}{linebreak}* Affinity for (and experience with) providing customer support{linebreak}{linebreak}* Technical Skills{linebreak}{linebreak}{linebreak}* Able to triage and resolve GitLab issues{linebreak}{linebreak}* Able to perform complex Linux system administration tasks{linebreak}{linebreak}* Experience with MVC applications and Git{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Communication Skills{linebreak}{linebreak}{linebreak}* Communicate clearly with customers on technical topics{linebreak}{linebreak}* Take ownership and work to manage the entire issue lifecycle, from customer, to development team, to resolution{linebreak}{linebreak}* Make customers happy{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Excellent spoken and written English{linebreak}{linebreak}* You share our values, and work in accordance with those values{linebreak}{linebreak}* Successful completion of a background check.{linebreak}{linebreak}{linebreak}

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