Remote Customer Support Jobs in August 2019 📈 Open Startup
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344 Remote Customer Support Jobs at companies like Skyverge, Convertcalculator and Komoot last posted 16 days ago

344 Remote Customer Support Jobs at companies like Skyverge, Convertcalculator and Komoot last posted 16 days ago

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Last 7 days

IVPN

 

Customer Support Engineer

☝️ verified
🇪🇺EU-only

Customer Support Engineer  


IVPN

🇪🇺EU-only verified

troubleshooting

support

engineer

customer support

troubleshooting

support

engineer

customer support

🇪🇺EU-only6d
**Please note: This position is fully remote and you will be expected to work an 8 hour shift from 15:00 to 23:00 (GMT+3). The ideal candidate should be located in East or West Europe.**\n\nIVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. \n\nWe would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries.\n\nYou will report directly to the head of customer support.\n\n# Responsibilities\n * Helping customers understand their threat model to help them determine what products best suit their needs.\n* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat.\n* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us. \n\n# Requirements\n* Min 2 years of technical support\n* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued. \n* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management.\n* Self-starter, able to work independently\n* Fluent English, both verbal and written\n* Ability to understand and write on technical topics related to computer networks and security\n* Knowledge of security concepts, VPN, encryption, firewalls etc\n* Desire to gain expertise in network security \n\n#Location\n- 🇪🇺EU-only

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Last 30 days

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and apply via the link below. We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\n#Location\n- 🌏Worldwide

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ConvertCalculator

 

Junior Full Stack Developer Complex Technical Support

Junior Full Stack Developer Complex Technical Support  


ConvertCalculator


meteor js

javascript

full stack

dev

meteor js

javascript

full stack

dev

Remote25d
\n\nDevelopment \n\n#Location\n- Remote

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**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times — and with more than 8 million users and 50,000 five-star reviews, komoot is on its way to becoming one of the world’s most popular cycling and hiking apps. Behind the app screen is a passionate remote team working from 12 countries — that’s over 50 people with a shared mission to help our users experience real-life adventures, on foot or by bike. ** \n\n**About the role**\n\nNothing matters to us more than our customers and we’re committed to providing them with an exceptional experience whenever they’re interacting with komoot. Which is where you come in.\n\nJoin our remote team and take over responsibility for building a customer support super-squad. Improve and implement processes that ensure komoot users always feel heard and appreciated, and lead our team of customer support managers to help take komoot to the next level.\nThis is a remote role and can be done from any location within UTC-1 to UTC+3 timezone.\n\n**Why you will love it**\n* You’ll work with/on a product that encourages people to enjoy the great outdoors and live the best possible life they can every day. \n* You will take ownership of your role from the very beginning and play a key role in our customer support process and customer support team development.\n* You’ll work in a fast-paced environment with colleagues who are experts in their field, love what they do, and enjoy spending their free time outside cycling, hiking and exploring more of the great outdoors. \n* We let you work from wherever you want, be it a beach, the mountains, your house or anywhere else that lies in any time zone located between UTC-1 and UTC+3.\n* You’ll travel together with our team to amazing outdoor places several times a year to exchange ideas, learnings and go for hikes and rides.\n\n\n\n# Responsibilities\n **What you will do**\n* Develop a world-class customer service experience for our users.\n* Enhance overall customer support efficiency and performance by improving the squad’s processes. You’ll identify bottlenecks in the current process and spot opportunities for technical and functional improvements and automation, and then you will turn them into effective solutions.\n* Lead a remote team of 3 customer support managers (soon to be more as the team is growing!). Oversee day to day operations, coordinate team efforts to ensure knowledge sharing and effective communication, and help to create an inspiring team environment. \n* Monitor and analyze performance. Develop customer service procedures and standards, set clear team goals and deploy strategies to achieve them.\n* Improve customer service experience for our users, create engaged customers and facilitate organic growth.\n* Work with developers and QA to find and solve critical bugs in the wild.\n \n\n# Requirements\n**You will be successful in this position if you**\n* Are highly self-driven, responsible and keen to improve. You love learning and finding solutions.\n* Have proven experience working in high quality and efficient customer service (5+ years).\n* Have proven experience with leading teams (previous experience with managing and hiring for remote teams preferred).\n* Possess great leadership, decision making, and people skills. You are a charismatic and hands-on leader who motivates and guides the team to achieve great results.\n* Have in-depth knowledge of performance metrics, SLAs and improving support processes.\n* Are organized, data-driven and technically savvy — you are the go-to person when your friends have a “computer issue”. \n* Have experience in using and optimizing Zendesk.\n* You speak excellent English, excellent German language skills are a big plus.\n \n\n#Location\n- Any location within UTC-1 to UTC+3 timezone

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# How do you apply? **Sounds like you?**\nThen hit the apply button and send us the following:\n* Your CV\n* A write-up explaining who you are and why you are interested in working at komoot\n* Feel free to send us something that shows us a little more about what you’re interested in, be it your Twitter/Instagram account, or your OpenStreetMap profile if you have one\n
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This year

VividCortex Database Performance Monitoring

 

Customer Success Engineer

Customer Success Engineer  


VividCortex Database Performance Monitoring


customer support

engineer

customer support

engineer

1mo
About VividCortex\nVividCortex is a groundbreaking database monitoring platform that gives developers and DBAs deep visibility into the database. Our solution is delivered as software-as-a-service and helps our customers see and analyze the work their databases are doing in unprecedented detail. It addresses critical issues in measuring and managing today's large, distributed, diverse storage tiers composed of multiple different clustered products, all working together.\n\nWe have a fast-growing customer base of well-known companies, and a tremendous reputation in our market for delivering a high-quality, innovative solution for database performance problems that are common in thousands of enterprises. VividCortex is based in the Washington DC area, with offices in Arlington and Charlottesville, VA and remote team members in the US and abroad.\n\nAt VividCortex, we believe diversity is strength. We encourage applicants from all walks of life and all backgrounds.\n\nAbout the Role\nVividCortex is looking for a Customer Success Engineer to help customers and prospects find immediate and sustained value in their use of VividCortex. You'll use your technical expertise to drive adoption of our product, increase customers' utilization, grow our renewal business, and help us expand our services. You'll serve as a “white glove concierge” resource for customers, providing actionable insights and recommendations.\n\nThe position offers excellent benefits, a competitive base salary, and the opportunity for equity.  \n\n\n\n\nResponsibilities\n\n\n\n\n* Be the subject matter expert internally and externally for at least one database platform. Have in-depth knowledge of performance management and scalability to better support our product and customers.\n\n* Become and remain familiar with our customer base, their systems and applications, and their usage of VividCortex.\n\n* Broaden adoption of usage of our product among our customers' DBAs, Dev Team and Managers, using a data-driven approach you help design.\n\n* Routinely analyze customer’s usage of VividCortex and the health and status of their deployments. You'll present this info to our customers and prospects who are in a product trial.\n\n* Participate in the sales process as a product evangelist. You will serve as a technical expert on the product to illustrate how VividCortex solves customer pain points.\n\n* Develop methods of predicting account growth, success, and churn, and take action on accounts that might be at risk.\n\n* Collaborate with marketing, sales, and engineering to ensure that product and positioning needs, as well as other sales opportunities, are fed back to each team.\n\n* Attend industry and partner conferences, and speak/demo VividCortex to current and future customers. Activities may include speaking at conferences, conducting webinars, blogging and other customer-facing outlets. \n\n* Work together with the engineering team and the front-end  and back-end engineering managers to implement, deliver, and drive adoption of product features.\n\n\n\n\n\n\n\n\n\n\nPreferred Qualifications\n\n\n\n\n* Experience as a database administrator, devops engineer, or operations.\n\n* Expertise in open source database management, with a particular preference for mastery of MongoDB, MySQL or PostgreSQL. Experience with Percona Server is a plus.\n\n* Fluent knowledge of Linux operating systems and cloud environments such as AWS.\n\n* Proficient in other application performance monitoring products, having used them on the job, so you can apply that to your work here. Experience with New Relic is plus.\n\n* Experience in client-facing roles where you've provided consulting services or customized tech solutions to clients.\n\n\n\n\n\n\n\n\n\n\nBonus points if:\n\n\n\n\n* You have public speaking experience from conferences and giving trainings.\n\n* You have experience in data analysis and using SaaS success metrics.\n\n* You have a strong desire to help make life better for DBAs and engineers!\n\n\n\n\n\n\n\n\nNote to Agencies and Recruiters: VividCortex has a strict company policy against engaging with unsolicited contact from agencies or recruiters.  Unsolicited resumes and leads are property of VividCortex and VividCortex explicitly denies that any information sent to VividCortex can be construed as consideration.

See more jobs at VividCortex Database Performance Monitoring

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Platform.sh


Customer Success Manager

Customer Success Manager


Platform.sh


customer support

exec

customer support

exec

1mo

Stats (beta): 👁 133 views,✍️ 0 applied (0%)
As a Customer Success Manager, you are the ambassador of Platform.sh brand.\n\n\n\n\nYou know the intricate needs and challenges of the clients in your portfolio and deeply care about their success. You lead communications in times of change or problem resolution, and foster a healthy working relationship with the client.\n\n\n\nMission :\n\n\n* be involved in the client’s journey from on-boarding to continued partnership\n\n* ensure the voice of the customer is continuously heard within the company by monitoring and measuring client satisfaction through regular health checks\n\n* help ensure renewals and provide Sales account managers context on client interactions all through the year\n\n* coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and clients’ expectations\n\n* solve conflicts and concerns\n\n* manage workflows for preventing and handling complaints\n\n\n\n\n\n\n\n\n\nTechnical Skills :\n\n\n* SaaS business acumen \n\n* relational and negotiation skills\n\n* ability to effectively prioritize and escalate client issues as required\n\n* fluent written and verbal English\n\n* good knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n\n* good knowledge of web development workflows and tools (git, CI tools)\n\n* knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our clients run those)\n\n* knowledge of cloud services (AWS, Azure)\n\n* ability to learn and assimilate technical information quickly\n\n\n\n\n\nSoft Skills :\n\n\n* you are a natural at building strategic relationships\n\n* high degree of ownership over your work\n\n* excellent presentation and communication skills, both verbally and written\n\n* good business/financial knowledge\n\n* ability to drive and coordinate projects\n\n* analytical, problem solving and troubleshooting expertise\n\n* capacity to work remotely in an international fast growing environment\n\n* energetic and self-motivated\n\n* willing to travel and attend conferences\n\n\n\n\n\n\n\n\n\nSound Like a Good Fit? We’d love to talk to you!  \n\nThis is a remote job. Work from anywhere in Europe or in the USA!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.\n\n\n\n\n\n\n\nThis role encompasses some traveling in your region (either Europe or the US) estimated to up to 15 days per quarter.\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. You’ll need to be able to effectively collaborate across time zones while being given a high level of independence and autonomy.

See more jobs at Platform.sh

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HYPR


Customer Success Engineer

Customer Success Engineer


HYPR


customer support

engineer

customer support

engineer

1mo
\nDuties and Responsibilities:\n\nHYPR is looking for a exceptional Customer Success Engineer to help our customers deploy and integrate HYPR's true passwordless solution on-prem, in the cloud or hybrid environment. The responsibilities will include owning the technical engagement and success of customer implementations, defining architectures, rolling out HYPR in phases and in the process troubleshoot and resolve customer challenges by working with the customer and HYPR product management and engineering.\n\nThe Customer Success Engineer will travel up to 50% of the time and is the leading representative of the Company in front of client deployments, and rollouts with significant visibility across leadership and Company goals.\n\nPreferred Qualifications:\n\n\n* 5+ years experience in a customer facing capacity such as customer success engineer or sales engineer (POC level) or professional services.\n\n* Ability to work creatively and analytically to solve technical problems and understand business issues\n\n* Excellent communication and troubleshooting skills and able to multitask. \n\n* Development background is a big plus especially if it on IOS or Android\n\n* Authentication and Authorization\n\n* Deployment and Architecture\n\n* FIDO, SAML, OAuth, OIDC, RADIUS, LDAP\n\n* Significant technical background in some of these described protocols\n\n* Coding in Java, Python, Shell, Swift\n\n* Windows such as Domain Controllers, Active Directory and Active Directory Certificate Services\n\n* Comfortable in working on Linux\n\n* REST API and tools such as curl, openssl, packet sniffing etc\n\n* Contribute to artifacts such as knowledge base, blogs and customer portal to ensure repeatable processes and solutions\n\n* Work with all business units such as product management, engineering and services by communicating proactively to resolve customer issues\n\n\n\n\n\nEducation: \n\n\n* Bachelors or Masters Degree in Computer Science or related engineering field\n\n\n\n\nWhat HYPR Offers: \n\n\n* All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines\n\n* An organisation with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet.\n\n* Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important.\n\n* High levels of ownership. We understand that we are able to do our best work when we can bring insights together.\n\n* An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best.\n\n* Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale.\n\n\n\n\nBenefits Include: \n\n\n* Competitive Salary & Equity offer with significant upside as we scale\n\n* Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more\n\n* Generous equipment budget and customized workstation. You will have what you need to be successful\n\n\n\n\n\nWork authorization: US Citizen or H1B\nFull Time Opportunity: Yes\nRemote: Available\n\n\nHYPR is an Equal Opportunity Employer.

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Sonatype

 

Senior Technical Support Engineer

Senior Technical Support Engineer  


Sonatype


customer support

senior

engineer

customer support

senior

engineer

2mo
\nAre you interested in being part of a global Technical Support Engineering team that supports the innovation that drives open source development?  Would you like to have the ability to solve customer issues without navigating multiple levels of internal bureaucracy? Would you like to work directly with product development teams and have a real impact on products used by millions of software engineers?   If so, this role is for you. \n\nWe are searching for another great Senior Technical Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in New South Wales Australia.\n\nOur Support Engineers work with support and engineering team members to perform triage, the root cause analysis, debugging and troubleshooting of our product installations which are both cloud-based and on-premise.  You will maintain our knowledge base of best practices, known issues, and solutions. Additionally, you will extend our support infrastructure by crafting and writing diagnostic tools and scripts. And, you will even write some code.\n\nWhile our Technical Support Engineers come from many different backgrounds, they have previous development and/or quality engineering experience.  They thrive on the challenge of solving a variety of problems at the application, operating system, and network levels. While this is a very challenging role, there is a tremendous amount of satisfaction that comes from learning new tools and technologies. You are not going to get bored in this role!\n\nWhat we are looking for\n\n\n* Strong technical troubleshooting and problem-solving skills.\n\n* Deep understanding of operating systems (Linux, Windows, OSX, etc.).\n\n* Knowledge of networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL).\n\n* Java thread and heap dump analysis ability. \n\n* Strong written and oral communication skills.\n\n\n

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bant.io / Zopto

 

Account Manager


🌏Worldwide

Account Manager  


bant.io / Zopto

🌏Worldwide

customer support

customer success

account management

exec

customer support

customer success

exec

🌏Worldwide2mo
This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must. We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.\n\nWe offer a fixed salary + commission on performance.\n\n# Responsibilities\n - Serve as the lead point of contact for all customer account management matters\n\n- Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis\n\n- Where possible, develop new business from existing clients\n\n- Build and maintain strong, long-lasting client relationships\n\n- Strategize with the internal team on potential areas of campaign improvement and present that to the customer \n\n# Requirements\n- Ideally with a background in Customer Service or to be customer oriented\n\n- Ability to maintain sharp attention to detail\n\n- Excellent listening, negotiation and presentation abilities\n\n- Strong verbal and written communication skills \n\n#Location\n- 🌏Worldwide

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Tawkify


Matchmaker

☝️ verified
United States, Canada

Matchmaker


Tawkify

United States, Canada verified

admin

customer success

account management

project management

admin

customer success

project management

United States, Canada1mo
**Make a Living Out of Finding Love!**\n\n\n\n\n\n**Why join the Tawkify team?**\n\n\n\nWe've discovered a lot of people have the talent for matchmaking. Our matchmakers come from diverse backgrounds – lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We've built our matchmakers a platform that makes their hobby of matchmaking a viable career. \n\n\n\n\n\n**What makes a great matchmaker?**\n\n\n\nWe’ve found the most effective matchmakers share the following qualities:\n\n\n\n* Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable. \n\n* Empathy. You have charisma. You’re a great listener. You have no trouble connecting with people. You build trust and rapport instantly. \n\n* Passion. Our matchmakers are more invested in their clients’ relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you’re doing. \n\n* Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.\n\n\n\n\n\n**How do I become a matchmaker?**\n\n\n\nWe set you up on the platform. We connect you with clients. It's your job to find them love. \n\n\n\n\n\n**Perks:**\n\n\n\n* Be your own boss \n\n* Create your own hours and work remotely \n\n* Make a positive impact \n\n* Competitive earning potential\n\n\n\n\n\n# Responsibilities\n You’ll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our “VIP” approach to compatibility: Values, Individual lifestyle and Personal preferences. \n\n\n\nAll matches take place via curated blind dates that you’ll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match. \n\n# Requirements\n* Strong communication skills & persistent follow-up \n\n* Ability to execute on a timeline with minimal micro-management \n\n* Networking & Recruiting: Online and real-world networking, multi-channel outreach \n\n* Multi-tasking: Administrative, Organizational, Creative Skills \n\n* Ability to manage expectations of diverse personalities \n\n* Self-motivated, self-starters only \n\n* Must be eligible to work in the United States \n\n#Location\n- United States, Canada

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Hypothesis.is

 

Customer Support Engineer

Customer Support Engineer  


Hypothesis.is


customer support

engineer

customer support

engineer

3mo
\nPosition Description: Customer Support Engineer (Remote)\n\nLocation: Remote with preference given to candidates between UTC-8 and UTC+2\n\nSummary\n\nHypothesis is seeking a Customer Support Engineer to join our product delivery team and lead our work to help our users and partners use Hypothesis successfully. This role combines the activities of user support, support engineering, and documentation to ensure Hypothesis technologies and services are supporting our vision of a world where annotation is as common as comments, but more useful and engaging. Join us as we extend what the web can do.\n\nAbout the team\n\nHypothesis is a small nonprofit with big aspirations. We work with publishers, educators, journalists, and scientists to unlock new capabilities and workflows on the web.\n\nWe are a diverse, supportive, highly collaborative, 100% remote team of technologists, educators, scientists, and business people working together to bring new capabilities to the web. We code in the open (our repos are public and liberally licensed) and help drive standards for annotation. We communicate via Slack, video chat, GitHub, and Google Docs across 8 time zones.\n\nAbout the role\n\nIn this role, you will take ownership of ensuring people and organizations are successful and satisfied using Hypothesis. This includes, but is not limited to:\n\n\n* Maintain effective communications with people that need help with Hypothesis from first contact to successful resolution.\n\n* Troubleshoot and identify solutions to issues reported by Hypothesis users and partner organizations.\n\n* Engage deeply and directly with Hypothesis technologies to investigate and resolve issues working with Product Delivery team members, including making contributions to code, UX design, tests, and documentation. \n\n* Steward our knowledge base and other guidance to help expand internal and external knowledge of Hypothesis technologies and practices. \n\n* Work with a multi-functional team and communicate proactively to resolve issues.\n\n* Work with our Programs team to support Hypothesis implementations, onboarding, and expanded use.\n\n* Gather statistics and help identify priorities for product and service improvements based on end user issues and experience.\n\n\n\n\n\nThis role reports to the Engineering Manager.\n\nAbout you\n\nYou are someone who loves problem solving. You value simplicity over complexity. You take great satisfaction in helping others be more successful and productive and wouldn’t think to move on without documenting your work so 6-months-from-now you (or anybody else for that matter) can drop back in and understand it.\n\nSkills and experience you possess:\n\n\n* Solid basic knowledge of programming. Proficiency is not required. \n\n* Familiarity with Learning Management Systems.\n\n* Previous experience in a customer-facing role. \n\n\n\n\n\nYou will be successful at Hypothesis if you:\n\n\n* Are tenacious, self-directed, and highly motivated\n\n* Are committed to excellence and improvement\n\n* Are easy to get along with\n\n* Have previous remote work experience\n\n* Have strong time management and communication skills\n\n* Have strong problem-solving skills\n\n* Can communicate clearly and effectively with colleagues (especially important in a remote organization)\n\n* Have an approach to your work that allows for growth and change\n\n\n\n\nWhat’s next\n\nDoes this sound interesting? Drop us a line to tell us what about this role intrigues you and why you think you would be great for Hypothesis. Resumes are helpful, but so are examples of your recent work. We can’t wait to hear from you!\n\nHow to apply\n\nIf you want to apply or ask questions before applying, please contact us at [email protected]\n\nHypothesis is proud to be an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, citizenship, gender identity or expression, sexual orientation, age, marital or family status, veteran status, or disability. If you have a disability or special need that requires accommodation, please let us know.

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## The short version ⏳\n\n**Mission:** Bring joy to teachers and students using Aula every day by building Community & Support at Aula from scratch.\n\n**Why:** Aula is only successful when our platform creates an engaging digital experience. To get there, we need a deep understanding of our partners that the product alone can't provide.\n\n**Who:** Humble, excellent communicator and builder-mentality. Displays interest in digital products, with ideally 1+ years of experience making users happy.\n\n**How:** You'll have the freedom to define what community & support is at Aula. Inform product decisions, ease user headaches, educate students and teachers on how to best use Aula.\n\n# Responsibilities\n Here’s a snapshot of what you’ll be working on:\n\n* Raise awareness around technical issues on the platform, prioritise bugs appropriately, and learn from what users are struggling with to make their experiences more engaging.\n* You are the voice of reason within Aula, working closely with Learning Intelligence team to give insight to the product team about current frustrations and recurring technical issues.\n* Author materials that will educate our users about features and how they can get more out of Aula. [Aula help](http://aula.help) is what we have now, but we'd really love it if you could reinvent support at Aula and take this to the next level!\n* Communicate directly with our teachers and students. Answer questions, collect feedback, provide guidance.\n* Help teachers and students have an enjoyable and productive experience on Aula while making sure their feedback shapes product decisions. \n\n# Requirements\n### We’d love to hear from you if… 🔍\n\nYou are the kind of person who\n\n- Is patient, warm, and organised in your thoughts and delivery. Empathy is key.\n- Thrives in caring and direct feedback environments, putting the product first.\n- Is not necessarily an engineer, but is definitely interested in how digital products work.\n- Is the go-to tech guru in your family. You help your parents understand that the cloud is not actually a cloud.\n- Loves digging in and understanding why/how something works. Or doesn't.\n- Thrives in uncertainty and is searching for the chance to shape your own role and career.\n- Is excited about the prospects of eventually managing a team.\n- Is eager to explore the world of remote working.\n- Considers yourself transparent, reliable and considerate.\n- Appreciates the value of diverse and inclusive teams.\n- Wants to join a 50-person startup journey with all the ups and downs.\n\nYou’ve done some of these things\n\n- Worked closely with product or customer-facing teams, and have seen product success at a user-focused company.\n- Not necessarily an engineer, but have a really good understanding and flair for where an issue can come from, how to replicate it, and what could have caused it.\n- Strong written skills, where you'd be confident in sending messages and creating product guidelines. You love getting creative in your style!\n- Excellent communication skills, where you'd be comfortable interacting with users 20 times a day.\n*  **Bonus:** Some practical digital skills such as making small tutorial videos, finding the best tools to track issues and creating a ticket system. \n\n#Location\n- 🌏Worldwide

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Filestage GmbH

 

Full-time Customer Support Specialist with German


🌏Worldwide

Full-time Customer Support Specialist with German  


Filestage GmbH

🌏Worldwide

saas

customer support

full time

non tech

saas

customer support

full time

non tech

🌏Worldwide3mo
# About Us\nAt Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work.\n\nOver 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n# Responsibilities\n # Your mission\n✔ **You love helping others.** You are the person that your friends go to when they need assistance! You’re good at following through and checking up during the process.\n\n✔ **Talking to people is second nature.** You will support our clients over chat, email and phone. You will also create quick tutorial videos (using Loom or VidYard) walking through any questions that may arise.\n\n✔ **You are curious.** When something breaks, you want to know how to break it again and then how to fix it. You enjoy the research that embodies customer support. You get to the root cause of an issue and then find solutions.\n\n✔ **You are hungry for more.** You desire to be the best version of yourself. You are constantly looking for ways to improve and become better at your job. \n\n# Requirements\n# You’re good at\n✔ **You’re passionate about customer service.** You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.\n\n✔ **You remain calm under pressure.** Software can be tough and tickets can pile up! But that doesn’t phase you. You know that being patient and doing a job to the best of your abilities is the ultimate solution.\n\n✔ **You take pride in your work and enjoy taking ownership.** You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.\n\n✔ **You enjoy writing.** You love writing down solutions and answers to questions (sometimes even before they arise!). You are exceptional at writing answers to customers and excellent at writing articles for the knowledge base!\n\n✔ **You are a team player.** You understand that we can only be as successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun\n\n✔ **You are a native German speaker (C2) and your English is on point (C1).** Our international customers base needs support and love! Speaking French is a plus (but it’s not a requirement)!\n\n# This is what you get\n✔ **You have the freedom to work wherever you want.** You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world.\n\n✔ **Your opinion matters and your work is valued.** You have a say in our goals and objectives. In this company, you have the chance to make a real difference.\n\n✔ **You have a steep​ ​learning​ ​curve​, **but this is okay because you enjoy a challenge that we collaborative tackle together.\n\n✔ **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings, and we move fast.\n\n✔ **You work with top-notch technologies and lean processes.** We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently. \n\n#Location\n- 🌏Worldwide

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SkyVerge


Customer Support Specialist

verified
🌏Worldwide

Customer Support Specialist


SkyVerge

🌏Worldwide verified

html

css

javascript

customer support

html

css

javascript

customer support

🌏Worldwide3mo
Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\n#Location\n- 🌏Worldwide

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komoot


Customer Support Manager (german & English)(m/f/x)

verified

Customer Support Manager (german & English)(m/f/x)


komoot

verified

outdoors

customer support

english teacher

exec

outdoors

customer support

english teacher

exec

4mo
Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 50.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.\n\n**What will you do**\n* Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores)\n* Understand what users want, organize their ideas and summarize the latest information for product development\n* Work with developers and QA to find and solve critical bugs in the wild\n\n**Why you will love it**\n* You’ll work with outdoor fans and help them to have great experiences\n* You’ll be the voice and the ear for our users and have a big impact on our community\n* You’ll play a key role in our international team of designers, copywriters, app, backend and product experts\n* We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3\n* Every day, your work will inspire people to discover more of the great outdoors\n* You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year\n\n**You’ll be successful in this position if you**\n* Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.\n* Are highly self-driven, responsible and keen to improve\n* Have 1+ years experience working in online or tech support and you love it\n* Are a tech savvy person that loves to learn quickly\n* Are able to break down complex problems to simple explanations\n* Are curious about the needs of users\n* Have a passion for Outdoor Sports, Apps and Technology\n* Are well-organized and able to handle several tasks at the same time\n\n**Sound like you?**\nThen send us the following\n\n* Your CV\n* Why you’re interested in working at komoot\n* Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website\n* Bonus points for: Doing something creative with komoot (We love people who go the extra mile)\n\n

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Jetblack


Virtual Customer Experience Agent (utah Residents Only)

Virtual Customer Experience Agent (utah Residents Only)


Jetblack


customer support

member services

customer facing

agent

customer support

member services

customer facing

agent

4mo
**You must be based in Utah and be driving distance to Draper, Utah for 2 weeks of in-person training**\n\nEveryday will be different! You will provide value to our members by saving them time and money throughout a variety of different life events. You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter. Most important is to create a world class member experience that can only be found on Jetblack! \n\nThree important things to consider: \n1. Do you have your own laptop and high speed internet? \n2. Are you located in Utah and able to drive to Draper daily for 2 weeks of training? \n3. 32 hours per week (additional shifts may become available based on member demand but are not guaranteed)\n4. We are recruiting for 8-hour shifts between 5 am - 9 pm MT. Applicants with flexibility/interest in working all shifts, including evening, will be prioritized\n\n# Responsibilities\n Deliver 100% member satisfaction\n‘Wow’ every member acting as the voice of our ‘bot’ with personalized recommendations, curated products, and high-touch service via primarily text communications\nDemonstrate and build our brand as a celebrated, best-in-class member service organization\nRespond promptly and accurately to member inquiries and requests\nTroubleshoot any member facing issue related to product or processes and provide feedback to the internal teams who can help fix it\nYou will communicate virtually and use tools to do your job from email, agent portal, and Slack\nExecute procurement activities across all categories, including source identification and order placement\nInteract with vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance\nCollaborate with our Logistics team to strive for perfection in order execution and on-time fulfillment\nWork with other functions and our product team to encode your knowledge about each customer, their needs, and the work you are doing to ‘teach’ our machines to be more efficient for automation and quality assurance\nExtract sentiments and preferences from customer conversations and requests\nEnrich product data with relevant tags\nReport to a Team Lead who is responsible for the performance, coaching, and engagement of their team. \n\n# Requirements\nBachelor's Degree or equivalent is preferred\nExperience working in a customer service role, or customer facing role is preferred\nComfort with learning and adapting to new technology\nComfort with working from a secure home office and being managed by a Virtual Team Leader\nExcellent written and verbal communication skills, fluent in English\nPassion for customer service\nResourcefulness and the ability to operate independently with minimal oversight\nExcellent organizational skills, attention to detail, and accuracy\nResilient; ability to quickly bounce back from setbacks with positivity and focus on the end goal\nA high speed internet connection provided at your own expense is required. Minimum internet speed requirement is 15 Mbps.\nYou are required to have access to your own laptop.\nEmployment eligibility to work with Jetblack in the U.S. is required as the company will not pursue visa sponsorship for these positions \n\n#Salary\n$15/hr starting wage, access to Jet's medical, dental, and vision plans at 90 days of continuous full time employment, accrued PTO at 90 days of continuous full time employment\n

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Aha

 

Customer Success Manager

Customer Success Manager  


Aha


customer support

exec

customer support

exec

4mo
\nAre you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?\n\nNow, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?\n\nCustomer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.\n\nWe are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!\n\nAs a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.\n\nWe are looking for someone who:\n\n\n* Has at least 2 years working as a product manager (or equivalent experience)\n\n* Brings deep experience working with SaaS\n\n* Loves to showcase advanced technology to sophisticated customers\n\n* Writes exceptionally well\n\n* Wants to work on a team with other high-performing peers\n\n\n\n\nWe are committed to being great, and we want someone who:\n\n\n* Has a "can do" attitude and a history of delivering superb work again and again\n\n* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks\n\n* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies\n\n\n\n\nWe are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

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Airtable

 

Customer Support Advocate

verified

Customer Support Advocate  


Airtable

verified

customer advocate

product support

saas

product manager

customer advocate

product support

saas

product manager

4mo
Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. \n\nWe're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!\n\nOur customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.\n\n# Responsibilities\n **What you’ll do**\n\n* Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable\n* Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.\n* Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.\n* Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.\n* Anticipate customer needs and problems before they surface; develop deep customer intuition.\n\n**Why's this job awesome? Because you'll:**\n\n* Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters\n* Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events\n* Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)\n* Work within a remote-friendly culture with an incredible team \n\n# Requirements\n**Who you are**\n\n* Problem solving excites you!\n* Written communication is your forté; you can distill complicated topics into something clear and succinct\n* You approach every situation with high empathy\n* You believe support can transform user experience\n* You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you\n* You're willing to travel to San Francisco twice per year\n* You have 1+ years of professional experience, ideally in a fast-paced environment\n* You have experience setting up and using Airtable (personally or professionally)\n* Bonus points if\n* You have experience working for a high-growth startup\n* You have a background in education\n* You’ve worked in a customer-facing role before\n* You have a consulting background or professional project management experience\n\n**What we offer**\n\n* Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.\n* Learning & Development: we offer a $2,000 per year stipend for your personal career development\n* Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.\n* Generous PTO, sick leave, and parental leave\n\n**About Airtable**\n\nAirtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.\n\nWe’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.\n\nAirtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\n\nLearn more about the product and signup at http://airtable.com

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Skedda


Saas Customer Support

Saas Customer Support


Skedda


saas

customer support

non tech

saas

customer support

non tech

4mo
***We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.***\n\nWe’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.\n\nYour role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.\n\nWe're a small team, so you'll have a big impact on the product!\n\n**Your day-to-day will involve: **\n* Answering questions from prospective and existing customers through the in-app communicator\n* Helping customers find solutions to their unique scenarios\n* Conducting scheduled product demos online or via phone calls\n* Collect and report feedback for driving product-development decisions \n\n**For this role we need you to: **\n* Be motivated to help people with their questions\n* Have a friendly, engaging and relaxed style\n* Demonstrate outstanding written communication in English\n* Be generally interested in SaaS products\n\n**Specifics: **\n\nWe're looking for someone to join our team on a **full-time** basis, however we'll start things on a part-time basis as we get to know each other.\n\nThe initial phase will be a flexible arrangement of 20hrs per week with a minimum of 3hrs per day for a few months.\n\nThings will move to a full-time role if it’s a good fit on both sides. \n\n# Requirements\nThe position is completely remote but does require that you live in a timezone between: \n***UTC-07:00 (West Coast USA / Canada) - UTC-10:00 (Hawaii)***\n\n**The role requires availability for 18:00 UTC - 02:00 UTC**\n* West Coast USA / Canada (Local time 11am – 7pm)\n* Hawaii (Local time 8am – 4pm)

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We Are: \nMageMojo Magento hosting, a group of 35 talented devops peeps who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. \n\nYou Are: \nA solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. \n\nHow To Apply: \nSubmit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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Muv.ac GmbH


Customer Support Representative & Office Administrator (d/m/f) / 80%-100%

Customer Support Representative & Office Administrator (d/m/f) / 80%-100%


Muv.ac GmbH


office administrator

admin

customer support

non tech

office administrator

admin

customer support

non tech

4mo
We create innovative solutions that revolutionize and improve the life of professionals in the sector of classical music. muvac stands for well done, reliable, creative and respectful. Our work is characterized by a deep respect for the arts and illustrates that we understand the business of classical music and the needs of the professionals.\n\n**Knowledge of the classical music sector and the realities of musicians and ensembles is therefore required for this position.**\n\n**Job description**\nWe are looking to recruit a new colleague to provide customer and administrative support.\n\nThis is initially a part-time role from 32 hours per week with the possibility to grow to full time.\n\nWe are looking for a positive colleague who is well-organised, hard-working and enthusiastic, as well as friendly and approachable. You have a keen eye for detail and an eagerness for planning and organisation. You should enjoy working with an international team with the ability to both collaborate and work independently.\n\n\n# Responsibilities\n You will have two main areas to focus on: first is customer support (helping our users) and second is office administration (providing administrative support to the team).\n\n**Customer support**\nWe see our customers not as clients but as partners, working closely with them, building trust and meaningful professional relationships over time. We understand customer support as a key and very important part of the overall experience of working with our platforms and historically, this has been the part that our customers value the most, granting us with the highest marks.\n\nWe take support as a way to help and to measure the overall customer happiness. We use bad experiences our customers have to improve our products and processes, and turn that experience into a positive one. Our support team is a vital connection to our customers other members of the team don’t have, and we use that link to determine how to make our products better. We let people vent, and we understand their frustration. We stop and think to ourselves, “How can I make this person’s experience better?” Then if we can, we do it.\n\nWhat’s required is a will to make people’s day better, to teach them how do to things, to surprise them with speed and accuracy and become leaders in the support industry. Ultimately, as you will manage the communication with our users, you should be able to act as the face and voice of our brand.\n\n**Office administration**\nSince we are a remote company and our team members work from many different places, there is no typical office scenario to take care of, but different tasks to undertake to provide the right support and ensure the adequate work efficiency of the team.\n\n* Manage agendas/travel arrangements/appointments etc\n* Sending of invoices and keeping track of the payments (in coordination with our tax consultant).\n* Processing expenses and invoices on behalf of the team and preparing monthly lists of expenses and invoices for our tax consultant\n* Coordinate team activities and operations\n* Submit timely reports and prepare presentations/proposals as assigned\n* Create and keep up to date the databases \n\n# Requirements\n* Knowledge of the classical music sector and the realities of musicians, promoters and ensembles\n* Excellent written and verbal skills in English and German\n* Not required, but a big big plus, other languages like Spanish or French\n* You are focused, courageous, open, committed and respectful\n* Autonomous, proactive and self-motivated work attitude and willingness to deal with daily changes and to operate “without a map”\n* Have an eye for detail, and one for beauty\n* Good computer skills\n* Hands-on mentality\n* Have an opinion. We value and expect your thoughts and input\n* Excellent written and verbal communication skills\n\n\n**What do we offer?**\nWe are a startup with the ambition to change the way how the world of classical music works. By means of our present product we have already changed the way how auditions are organized. muvac is fully funded by the founders and an independent enterprise. Learn more about the company here: https://www.muvac.com/en/about-us\n\nWe have a flat hierarchy, and each and everyone of us contributes to the success of the company. There are no managers breathing down your neck, the company culture is respectful and friendly.\n\nIt won’t be a cake walk, but we sure will have some fun along the way.\n\n**Location**\nmuvac is a remote company without headquarters, i.e. that our team members are located in different countries (Germany, Switzerland, Austria, France and Canada). Meetings, client contact and communication are usually accomplished online so you can be located virtually anywhere in Europe.\n\nOur clients and the majority of the team are located in Europe. Please consider that your time zone should overlap at least 7 hours a day with Central European Time (Berlin time).\n\n**What do we look for?**\nmuvac team members are curious, motivated, passionate, tenacious, autonomous, friendly, independent, collaborative, communicative, supportive and self-motivated. We would like to work with people interested in creating great products with love and appreciation to detail, from the things the user sees to the ones that are not seen.\n\n**Our ideal candidate** is well organized, loves helping people and has exceptional verbal and written communication skills. You should be a ‘people person’ with great customer service skills, with the ability to empathize and “read people” and situations. The ideal candidate will be competent in prioritizing and working with little supervision.

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Platform.sh


Customer Success Engineer

Customer Success Engineer


Platform.sh


customer support

engineer

customer support

engineer

4mo
\nAs a Customer Success Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\nIn a given day you might:\n\n\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n\n* Diagnose, debug, and document issues in both applications and systems.\n\n* Deploy and configure cloud infrastructure resources.\n\n* Troubleshoot, reproduce, and report bugs.\n\n* Become a product expert and work toward improving our customer facing documentation.\n\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n\n* Work under limited supervision with considerable latitude for personal initiative.\n\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n\n* Participate in training teammates.\n\n\n\n\nQualifications\n\nMinimum Qualifications\n\n\n* 3+ years combined of:\n\n\n\n* Web development using PHP, Python, Ruby, or Go.\n\n* Linux system administration.\n\n\n\n* Experience using git for version control.\n\n* Understanding of DNS as well as TLS and encryption.\n\n* Exceptional communication skills to provide clear and empathetic customer support.\n\n\n\n\nPreferred Qualifications\n\n\n* Experience with Magento, Symfony, TYPO3, and/or Drupal.\n\n* Understanding of CDNs or Varnish and web caching strategies.\n\n* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.\n\n* Conversant in containerization technologies and techniques.\n\n* Knowledge of nginx, Galera, GlusterFS, and Puppet.\n\n\n\n\nSound Like a Good Fit? We’d love to talk to you!  \n\nThis is a remote job. Work from anywhere!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here a Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.

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Action Verb


Customer Success

Customer Success


Action Verb


customer support

non tech

customer support

non tech

5mo
\nDo you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?\n\nIf so, we’d like you to learn about Files.com!\n\nAt Files.com, we believe that providing great customer support is a matter of integrity.\n\nWe won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.\n\nSo we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.\n\nOur Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.\n\nDaily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.\n\nYou will will help triage customer reported issues and respond to them via phone, email, and chat.\n\nIn addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.\n\nYou can further specialize in things like technical documentation, internationalization, and knowledge-base once hired into this role.\n\nMinimum Qualifications:\n\n\n* \n\nBachelor’s degree or relevant experience.\n\n\n* \n\n5+ years of Customer Support / Service experience for a SaaS or technical business services company.\n\n\n* \n\nAbility to communicate technical information in a simplified, easy to understand manner.\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\n10+ years of Customer Support / Service experience.\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n

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Carb Manager


Bilingual Customer Success Specialist

☝️ verified

Bilingual Customer Success Specialist


Carb Manager

verified

customer support

medical

non tech

customer support

medical

non tech

2mo
Carb Manager is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped over 5 million people lose weight and achieve their health goals. Carb Manager is a top-15 health and fitness app in the iOS App Store, with a 4.8/5 rating with over 200,000 reviews. We even have our own hashtag on Instagram, with thousands of enthusiastic posts.\n\nAnd we're growing rapidly! 2018 was a breakout year for Carb Manager, and 2019 is looking to be even bigger.\n\nThis is an amazing company to work for. We offer:\n\n* The benefits of a work-from-home lifestyle\n* The reach and impact of an established brand\n* The energy and dynamism of a startup\n* The stability of a profitable company with strong financials\n* A creative, entrepreneurial, friendly, and supportive culture\n* The ability to make a real, positive impact on the world\n\n# Responsibilities\n As the primary point of contact between our company and our customers, the role of Customer Success Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience. We are looking for someone fluent in both English and Spanish or French.\n\n* Respond to customer queries in a timely and accurate way via our help desk software\n* Identify customer needs and help customers use specific features\n* Facilitate customer success: Help customers achieve their goals\n* Contribute to our knowledgebase with help articles\n* Analyze and report product bugs and malfunctions\n* Update our internal databases with information about technical issues and useful discussions with customers\n* Monitor customer feedback on social media and reach out to provide assistance\n* Share feature requests and effective workarounds with team members\n* Inform customers about new features and functionalities\n* Follow up with customers to ensure their technical issues are resolved\n* Gather customer feedback and share with our Product, Sales and Marketing teams \n\n# Requirements\n* Experience as a Customer Support Specialist or similar CS role\n* Experience using a help desk platform, such as Intercom or Zendesk\n* Excellent command of English, with superb writing skills\n* Fluent in either Spanish or French\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n* Patient, empathetic, and enjoy helping people\n\nIn addition, an interest in nutrition in general (and Keto in particular) is a plus!

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ORCID, Inc.


User Support Specialist

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support

5mo
**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. \n\n**THE ROLE**\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. \n\n**WE PROVIDE**\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop will be provided\n\n\n\n\n\n# Responsibilities\n **RESPONSIBILITIES**\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify trends in user requests and determine the best methods to address them\n* Identify process improvements for the ticketing and user feedback workflows\n* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with QA, research, and other tasks as needed \n\n# Requirements\n**REQUIREMENTS**\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n**NICE TO HAVE REQUIREMENTS**\n\n* Additional language knowledge\n* 3 years of experience providing email-based technical support\n* Experience with HTML\n* Experience working remotely or in the research community\n* Experience writing technical documentation\n* Experience using Zendesk\n* Ability to work occasional weekend shifts

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**Who We Are**\n\nLoom has helped over a million workers get their message across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required.\n\nWe are building the world's leading workplace human communication platform. Our mission is to enhance workplace communication and bring back its humanity. Our target market is the ~1.2B knowledge workers in the world. Our full stack platform team is the heart of how we are able to move fast and tackle some of the most interesting product and technical challenges out there.\n\n\n**The Role**\n\nAs a Technical Support Engineer, you will be a key part of Loom's support experience at scale and provide timely and effective resolution to customer issues by applying your technical and troubleshooting skills.\n\nWe are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place!\n\n# Responsibilities\n * Helping customers through live chat and email to ensure they are successful with our product\n* Leveraging effective troubleshooting to quickly identify the source of customer issues and provide a prompt and appropriate solution\n* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team\n* Jumping on ad-hoc calls with customers to troubleshoot issues live, as necessary\n* Identifying bugs, testing, reporting, and working with our Engineering team to assist with a fix\n* Actively collecting insights from customers and focusing on closing the communication loop by providing product feedback to the team\n* Providing timely updates to the Support and Engineering Managers regarding new trends in issues \n* Developing and documenting best practices to enhance SL2 troubleshooting processes \n* Creating technical documentation such as FAQs, guides, knowledge-base articles and how-to’s for Loom customers\n* Helping the Engineering team develop tools to help our Support team work quickly and efficiently \n* Diving into the codebase and gaining domain knowledge of different parts of Loom\n* Making efficient changes to the codebase to solve small and quick tasks/issues \n\n# Requirements\n* Have previous experience delivering excellent support experiences with respect, empathy and understanding\n* Have a minimum of 2+ years of Technical Support and Customer Support experience\n* Have gained experience/proficiency in any coding language (Javascript is a bonus) or have earned a degree in a technical field like computer science\n* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own\n* Have the ability to handle high volume of support conversations\n* Have excellent written and spoken English\n* Are available to work in the Eastern Time Zone (UTC/GMT -5:00) and on a full time schedule that spans weekends and may include holidays as our customers need us\n\n**Perks at Loom**\n\n- Work with a driven, welcoming team at a company that is changing how people communicate every single day\n- Competitive compensation and equity package\n- Medical, dental, and vision coverage (US-based)\n- Unlimited PTO\n- Yearly off-site retreats (this year we went to Costa Rica for a week!)\n- Remote weeks every-other-month. Work from the beach, mountains, home... The world is your oyster!\n- Learning & Development stipend\n- Healthy lunch catered every day + snacks and beer in-stock (SF office)\n- Healthcare stipend (non-US-based)\n- Home office & technology stipends (remote)\n- At least two all-expenses-paid trip to San Francisco every year (remote)\n\n**Loom is an equal opportunity employer. **\n\nWe are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.\n\nWe value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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Doubledot Media is a New Zealand-based company creating online tools and training for people looking to start their own online businesses. We’re based in Christchurch, but the majority of our team work remotely from various places around the world. \n\nWe have a full-time customer success position available to work with our [Affilorama.com](http://www.affilorama.com) customers.\n\nOur new customer success representative will play a vital role in answering customer queries, providing guidance (and sometimes a little common sense) and generally making sure our members receive all the help and care we can give them.\n\nWe're looking for someone with great (written) people skills, a fair amount of cleverness, the ability to Get Things Done, and a genuine desire to help the good people of the internet succeed.\n\n**You'll need:**\n* Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers via email.\n* Common sense and the ability to "read between the lines" to understand what customers are concerned about.\n* Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You'll be clear, patient and pleasant.\n* Meticulous attention to detail. Your spelling and grammar should be top notch.\n* Good time management skills. Since this can be a remote working position, you'll need to be organized, motivated, and (dare we say) a "self-starter".\n* Good internet research skills for digging up hard-to-find suppliers, and for sniffing around to make sure they're legit!\n* The ability to learn new software and systems. You'll be working with our customer support software and content management system, so it's good if you're a quick learner and not fazed by learning new tools.\n* To be familiar with how Affilorama works, and how to go about fixing common problems.\n* A background in affiliate/inbound marketing is highly desirable.\n\n**Neat things about working with us:**\n* Flexible hours\n* Work from home\n* Relaxed, ego-free, family-friendly work culture\n\n# Responsibilities\n * Responding to customer and pre-purchase emails about [Affilorama.com](http://www.affilorama.com).\n* Moderating and answering frequently asked questions.\n* Solving technical problems the customer might be having with their account or our products.\n* Recording FAQs and other information as required.\n* Updating product content and training videos/written lessons. \n\n#Location\n- New Zealand, Australia, Philippines, Argentina, Chile, Peru, Colombia, Mexico, Latvia, Lithuania

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We are growing! And we’re looking for an amazing individual to join our Customer Success team. We’re seeking a real champion for this position: a well-rounded person to help onboard our customers and help them succeed. This is a technical role but requires constant stellar communication, proactively offering setup support and assistance to our customers.\n\nUscreen is an amazingly diverse, fast developing video monetization platform, and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our Customer Success champ to know every detail about our platform and how our customers can use it to maximize its value. Besides just owning all that sweet knowledge, you’ll need to be able to communicate it, and educate our customers with ease.\n\nOur team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy. \n\n**About the role:\n**This is a customer facing role: you will be one of the first points of contact for our customers in order to help them set up their account. From basic setup and video uploads, to answering a variety of questions generally asked when first signing up, it’ll be your responsibility to provide our customers with solid answers and guidelines.\n\nYour main goal is to become the go-to person for all onboarding questions and to create a rapport with our customers, making them feel they can reach out at any time.\n\nWe are looking for someone reliable and eager to work with us long-term. This is a full-time remote position, and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team. \n\n\nIn this role, you will wear a few different hats, including:\n\nProactively contacting new customers to help them get setup (by email & phone)\nHelping the tech support reps in the ticket queue\nAttending and (later) fully hosting webinars a few times per month\nGiving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)\n\n**Requirements:\n**Must have:\n2+ years in Customer Support or similar\nExperience in SaaS\nA fully functioning workstation and a quiet place to work (with their own laptop)\n\n\n**Must be:\n**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT\nQuick to learn and able to understand our platform as well as the video and OTT industry\nAble to work independently\nNative or near-native English speaker (North American accent is a plus but not a requirement)\nOverall a nice person :) \n\n**Our ideal candidate will also have:\n**Experience working with Zendesk or similar\nGood communication skills, both written and verbal\n\n\n**Benefits:\n**Full-time (40 hours per week) remote job with contract. We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors\nAmazing, young and motivated team\nWork from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.\n20 paid days off per year (eligible after the first 6 months with the company)\nBudget for personal development\n\n\n**About Uscreen:\n**Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online. Think of it as building your own "Netflix". We are a lean startup, but are fully independent, privately held and profitable.\n\nWe are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.\n\n\n**How to apply:\n**Apply using the link below\nWe review the applications and email candidates who qualify for the second round\nThe qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions\nAfter we review the submissions, we will organize a Skype interview with the successful candidates\n\nPlease note that due to the high volume of applications, we are only able to respond to successful candidates. \n\n\n**APPLY HERE:**  https://goo.gl/forms/zB6PxA73bC6gsjyB3 \n\n# Responsibilities\n In this role, you will wear a few different hats, including:\n\nProactively contacting new customers to help them get setup (by email & phone)\nHelping the tech support reps in the ticket queue\nAttending and (later) fully hosting webinars a few times per month\nGiving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)\n\n**Must be:\n**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT\nQuick to learn and able to understand our platform as well as the video and OTT industry\nAble to work independently\nNative or near-native English speaker (North American accent is a plus but not a requirement)\nOverall a nice person :) \n\n# Requirements\n**Requirements:\n**Must have:\n2+ years in Customer Support or similar\nExperience in SaaS\nA fully functioning workstation and a quiet place to work (with their own laptop)

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Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.\n\nRequired skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.\n\nThis is a full-time, remote position.\n\n\n\n# Responsibilities\n * Address customer issues\n* Work with engineers to resolve issues beyond your scope\n* Improve internal documentation\n* Write scripts to do log analysis \n\n# Requirements\n* Excellent knowledge of Linux and Windows\n* Knowledge of a scripting language such as powershell, perl, python, ...\n* Knowledge of basic SQL statements\n* Experience with firewalls\n* Experience with anti-virus / anti-malware software\n* Strong written and oral communication skills\n* Strong technical troubleshooting and problem-solving skills

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Sonatype


Customer Success Engineer

Customer Success Engineer


Sonatype


customer support

engineer

customer support

engineer

6mo
If you get excited at the mere thought of helping customers use new technology to help speed their SDLC so they can innovate faster, while making their software more secure - then you should keep reading. We are growing rapidly, and we need to add Customer Success Engineers (CSE) to collaborate with our customers to ensure they continuously see value across the Nexus platform.\n\nWhat You Will Do\n\n\n\n* Our customers are enterprise architects, security officers, build engineers, developers, DevOps managers, and associated stakeholders in the SDLC. They are incredibly smart and know their stuff. In this role, you will:\n\n* Coach and educate a set of customers on the implementation and usage of best practices to ensure smooth onboarding, faster adoption, increased footprint, etc.\n\n* Derive and define methodologies as well as common pitfalls through customer meetings (remote & on-site), data analysis, and customer interviews\n\n* Engage in one-to-one and one-to-many customer outreach with the goal of educating customers, understanding their implementation status and defining/documenting how we can close any “customer success gap.”\n\n* Share field insights with your CSE peers as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.\n\n* Discover and analyze gaps in the customer experience, identifying "early warning" signals and then working with cross-functional teams to address them.\n\n* Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.\n\n* Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.\n\n* If you’ve been told, “you have a great bed-side manner,” that’s what we’re looking for.  And while there will be some days of mostly screen-time, this is a customer-facing role.\n\n* Travel is likely to be around 35-45%.\n\n\n\n\n\nExperience and skills desired:\n\n\n\n* Deep familiarity with tooling used in the SDLC including: source code version control systems (e.g., git, subversion, cvs, etc.), modern build tools (e.g., Jenkins, continuous integration systems), package managers (e.g., Maven, Gradle, Nuget, NPM, etc.), continuous delivery technologies (e.g., Puppet, Chef, Udeploy, etc.)\n\n* The ability to work with such tooling to integrate Sonatype's specific solutions into customers' application lifecycles is required.\n\n* Excellent troubleshooting and analytical skills\n\n* Well-honed project management and organizational skills\n\n* Prior development expertise and experience with tools such as Hudson/Jenkins (CI Servers) and Eclipse / other IDEs is desirable.\n\n* Experience working in the cross-functional role alongside Engineering and Sales organizations is a plus.\n\n* Experience with application security and licensing and helping build processes around both are desirable\n\n\n

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Crossover


L1 Customer Support Engineer ($30k/year) Work

L1 Customer Support Engineer ($30k/year) Work


Crossover


technical support

client service

l1

customer support

technical support

client service

l1

customer support

6mo
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n\n\n**Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n\n# Responsibilities\n **On a daily basis you will:**\n\n* Provide a world-class customer experience\n* Be available when customers need you in a 24/7 model\n* Work one-on-one with customers in helping them succeed with their new software product\n* Get in front of problems and proactively help customers resolve potential issues\n* Resolve calls efficiently and effectively\n* Meet productivity and quality goals for all tickets solved\n* Learn multiple products at the same time\n* Learn how to master playbooks and implement best practices\n* Write knowledge base articles to fill knowledge gaps \n\n# Requirements\n**To excel in this position you will need to:**\n\n* Have strong English oral and written communication skills\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n* Have basic to intermediate technical knowledge in the following technologies/languages:\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n* Previous Telco experience is highly desirable

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Crossover


Customer Support Manager ($100k/year) Work

Customer Support Manager ($100k/year) Work


Crossover


customer support manager

team leader

technical support

management

customer support manager

team leader

technical support

management

6mo
**Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time. Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.**\n\nCustomer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals. You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer. You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.\n\n# Responsibilities\n **Key Responsibilities include but are not limited to:**\n\n* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers\n* Conduct 1:1s to provide weekly updates to assess each team member’s performance\n* Manage the whole end to end process for incidents, requests, and escalations\n* Show week over week improvement \n* You will receive daily feedback from your VP on the team’s performance, and you will need to fix what is not working immediately \n* Utilize the data from the Worksmart productivity measurement tool to develop individual performance plans and achieve aggressive weekly goals\n* Collaborate with our Knowledge Base Team in the creation, management, and distribution of critical information\n* Participate in Crossover’s Global Hiring events\n* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts\n* Be able to manage and thrive in a global, fast-paced virtual environment \n\n# Requirements\n**To be a great candidate for the Customer Support Manager position, you must have the following skills/experience:**\n\n* Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* 7+ years of software support experience managing +15 L1/L2 software support agents\n* Experience with deep diving for >500 tickets per week\n* Experience writing technical knowledge base articles and playbooks\n* Strong leadership and presentation skills\n* Excellent soft skills, including critical thinking, decision making, and conflict resolution\n* Committed to self-development and the professional growth of others\n* A passion for creating work in a process-driven way and working with team members to continuously improve the process\n* Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions

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Crossover


L2 Customer Support Architect ($60k/year) Work

L2 Customer Support Architect ($60k/year) Work


Crossover


l2

technical support

customer support

architecture

l2

technical support

customer support

architecture

6mo
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n# Responsibilities\n **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**\n* Deliver a world-class experience in each ticket interaction providing in-depth technical support\n* Continuously learn to support multiple products across multiple technologies.\n* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.\n* Meet and exceed weekly production and quality goals.\n* Participate in our very own ‘pair support program’ and share knowledge with colleagues.\n* Write knowledge base articles\n* Solve customer issues that L1 Customer Support Engineers could not solve \n\n# Requirements\n**To excel in this position you will need to:**\n* Have a Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Demonstrate an intermediate to advanced understanding of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* SQL Queries \n* SSH/Sudo Commands\n* Sharepoint - Intermediate\n* Active Directory/SSO/SAML/LDAP \n* Java / JavaScript / CSS / HTML\n* Asynchronous Transaction/Event Processes\n* Interpret/Understand Monitoring/Graphing Tools \n* Analysis of Log Files - Intermediate minimum\n* Be a master in troubleshooting, issue tracking, and ticket management\n* Be able to write specs/documentation/knowledge base articles\n* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

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Beta Analytic


Account Manager for Europe - Freelancer Based in Europe

Account Manager for Europe - Freelancer Based in Europe


Beta Analytic


customer support

bus dev

archaeology

geology

customer support

bus dev

archaeology

geology

7mo

Stats (beta): 👁 973 views,✍️ 0 applied (0%)
**Beta Analytic** is looking for a self-motivated individual to help assist in our customer service and business development efforts with current and potential Scandinavian clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and **based in Europe**.\n\nBeta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.\n\nThe company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.\n\nWe will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an individual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.\n\nDesired Qualifications\n\n- Excellent command / highly proficient in spoken and written English\n\nAttention to detail and accuracy\nBasic Computer Skills - proficient in use of email and the Internet\nPlanning and organizational skills\nInformation gathering and information monitoring\nCustomer service orientation\nLogical thinking and Problem-solving\nAvailability to travel to conferences & congresses\n\nFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a **freelance basis**.\n\nFor more information on our company please go to www.radiocarbon.com and www.betalabservices.com\n\nJob Type: Full-time

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strongDM


Account Manager

verified

Account Manager


strongDM

verified

customer support

account management

technical

exec

customer support

technical

exec

7mo

Stats (beta): 👁 542 views,✍️ 0 applied (0%)
strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:\n\n* “God this is -- pardon my language -- f*cking awesome”\n* “strongDM just works. You forget it’s even there.”\n\nThere are no salespeople at strongDM; only engineers. We have a technical product with technical buyers. You can’t sell heads of infrastructure 😊 you can only show them the way. \n\nThe Manager, Accounts will be responsible for managing accounts, their happiness, retention, and growth, from POC through to an ongoing relationship. The right person for this role is a consultative hustler who can successfully empathize with their customer and drive them to adopt strongDM more completely. \n\nCompensation\n* Aggressive; we succeed when you succeed!\n* Strong base + commission\n* Medical, dental, and vision insurance\n* 3 weeks PTO + standard holidays\n* Equity in a fast-growing startup\n* No travel required\n\n# Responsibilities\n * Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.\n* Engage existing strongDM customers to cause greater adoption of the product (via user count, feature penetration, or both).\n* Experience with implementing software products or solutions in large and dynamic enterprise companies\n* Provide industry-leading customer service and responsiveness.\n* Conduct technical discovery, value proposition communication, architectural and application guidance.\n* Manage customer success by owning the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals.\n* Create a frictionless onboarding process for the customer by working closely with Support, Engineering, and Sales Engineering teams.\n* Work directly with Founders. \n\n# Requirements\n* Strong familiarity with databases (modern and legacy), servers (Linux & Windows), networking, and/or programming languages.\n* Be mature, polished, and with strong self-motivation.\n* 5+ years in a Security or Infrastructure external-facing role.

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At Customer.io our mission is to help business talk like people. Today over 1200 internet businesses use Customer.io to manage, send, and track performance of email, SMSes and push notifications. Unlike typical marketing platforms, Customer.io helps business increase relevance by using behavior data: what people do or don’t do when logged in to a web or mobile app.\n\n# What will you be doing here?\nFor a long time, our technical support and sales teams were informally helping our customers be successful in the product, often spending a lot of time working with customers to plan their integration and campaigns in Customer.io.\n\nAs a Customer Success Manager, you’ll act as the project manager for the successful onboarding of the account. Tasked with getting general or strategic questions answered for new customers you’ll collaborate with technical support, sales, and engineering (when appropriate).\n\nWe don’t need you to be an expert at marketing - but rather an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a "data expert" but will be keen to get a good understanding or our app so that you can take a use case and leverage our features to make your customer successful.\n\nDay to day, you’ll be working with our customers who opt into an onboarding plan with us. This will include things like:\n* Transition calls with sales/CS/key stakeholders to outline the general onboarding plan and timetable\n* Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement and follow through with their messaging goals\n* Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters\n* Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and help from TS, Product, and Engineering to solve problems.\n* Following up with customers ~1x/quarter after the onboarding process is complete\n\n# About you:\n* You’re curious and enjoy learning about different businesses and industries.\n* You’ve got a thirst for knowledge, and are keen to get a good understanding of our app.\n* Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for.\n* We often find ourselves in situations like this: A customer has done a wonky data integration with Customer.io. hey want to create a complex, time-sensitive campaign but their engineers are unavailable to make the data easier to use. How do you help them?\n* You’re calm under stress and not easily rattled.\n* You enjoy solving problems independently, but aren’t afraid to ask for help or collaboration when you need to.\n\n# What have you done before this?\n* You’ve worked in a company doing customer success\n* You have a background in SaaS\n* You have experience as a software developer / deep experience working with software developers in a technical capacity.\n* You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well formed opinions!\n* Bonus points: You’ve been responsible for designing lifecycle messages\n\n# The Company \nOur mission at Customer.io is to help businesses talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal emails, SMSs and push notifications.\n\n# Why should you work with Customer.io?\nWork at our head office in Portland, OR or anywhere in the world you want. The Customer Success team you’ll be joining are located in US Pacific and US Eastern timezones. We want to enable you to do your best work, and this is how we aim to do that—\n\n*  **Salary:** We are offering a salary between $60k-$80k USD for this position.\n*  **Equity:** You'll own a piece of the company that you help create. You’ll be recognized for your contributions by earning equity in the company.\n*  **Big Impact:** Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.\n*  **Great Tools:** Everyone in the company has an Apple computer and is given a budget for a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.\n*  **Health Benefits:** We pay 100% of your premiums for you and your family for medical, dental and vision and short and long-term disability. \n*  **Paid Parental & Medical Leave:** Including adoption.\n*  **Retreats:** We get our whole company together twice a year. We've had retreats in Barcelona, Romania, Hunter Mountain, Chicago, Iceland, and Portland, Oregon.\n*  **Vacation:** Rest and recuperation is important. We offer 4 weeks of paid vacation with flexibility for more.\n\n# Diversity statement\nAt Customer.io, we’re committed to building a diverse environment and encourage minority applicants. So far, we have team members in France, Germany, Canada, Pakistan, India, Australia and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.\n\nCustomer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Basically, we follow the law, but also like you for who you are!\n

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MageMojo


Tier 1/2 Customer Support Agent

verified

Tier 1/2 Customer Support Agent


MageMojo

verified

web hosting

linux

aws

ecommerce

web hosting

linux

aws

ecommerce

8mo

Stats (beta): 👁 1,988 views,✍️ 0 applied (0%)
**We Are:**\n\nMageMojo Magento hosting, a group of 35 talented devops guys who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. \n\n**You Are: **\n\nA solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. \n\n**How To Apply: **\n\nSubmit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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Lead, Customer Success – Onboarding & Adoption\n(Remote | travel required)\n\nWe’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).\nIf you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.\nAs the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.\n\nWHO YOU ARE\nTo be successful in this role, you should be passionate about things like:\n* Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users. \n* Data Informed – building data collection and analysis into processes to inform decisions\n* Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes\n* Organizational Change Management – Helping people and organizations change for the better\n* Hands-On – enjoying “getting hands dirty” by digging into complex operations \n* Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions \n* Organization & Diligence – crossing the T’s and dotting the I’s\n\nABOUT DECISIV’S CUSTOMER SUCCESS TEAM\nOur remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.\n\nWHAT YOU’LL BE DOING\nYou will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:\nOptimizing and Scaling Onboarding & Adoption Team Processes and Operations:\n* Defining and overseeing standardized customer lifecycle processes and touchpoints\n* Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage\n* Achieving operational excellence within the Onboarding & Adoption Team\n\n\nDriving Delivery of Customers’ Desired Business Outcomes:\n* Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both\n* Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes\n* Methodically managing escalations from your direct reports, other Decisiv teams, and customers\n\nOwning OKRs and Other Metrics for Your Team:\n* Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models\n* Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both\n* Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success\n* Routinely reviewing OKRs and other metrics with your team\n\nRecruiting, Coaching, and Managing the Onboarding & Adoption Team:\n* Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates\n* Setting expectations and providing regular feedback on team and individual performance \n* Delivering regular training and coaching to your team\n* Performing common managerial tasks (e.g., scheduling, expense reporting) for your team\n\nQUALIFICATIONS WE REQUIRE\nTo be a viable candidate for this position, you must demonstrate to us that you have:\n* High ethical standards of conduct\n* Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData\n* Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills\n* Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company\n* Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company\n* Experience successfully managing a fully-remote team of 10 or more people.\n\nThe successful candidate will also have:\n* A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team\n* The ability to work in the United States without Decisiv’s sponsorship\n* The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one. \n* A readily-available work environment:\n o With a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down)\n o Where you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.\n\nQUALIFICATIONS WE REALLY LIKE\n* Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management\n* Experience building an Onboarding or Customer Success team\n* Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese\n* Live near a major transportation hub\n\nWHAT’S IN IT FOR YOU\n* A career opportunity to:\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n

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SMAR7 Apps


Customer Support Guru

verified

Customer Support Guru


SMAR7 Apps

verified

customer support

customer success

zendesk

intercom

customer support

customer success

zendesk

intercom

8mo

Stats (beta): 👁 2,434 views,✍️ 0 applied (0%)
Howdy! SMAR7 Apps is currently hiring a full-time Support Specialist (we call them Customer Success Advocates) to join our mission to help eCommerce businesses automate and empower their online stores\n\nSMAR7 Apps is a Shopify app company that creates applications that help users increase their order value, automate their online stores and boost their sales. We currently have 5 applications: SMAR7 Bundle, SMAR7 Express, SMAR7 Scarcity, SMAR7 Product Reviews & Cookie.io\n\n**We’re looking to bring on that someone special right now to join the team Full-time and eventually transition to our head of support\n**\nWe want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands that customer support is not just about answering questions, but about guiding users to success. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing customers succeed.\n\nAs a young startup (we just hit our three year launch anniversary), we have tons of amazing users and are adding new great companies every single month. A wonderful product experience is our primary focus here at SMAR7 Apps... from the customer support to the onboarding process, to the platform itself, we're working hard to make it all a delightful experience. \n\n**About the Position:**\n\nWe're looking to reassemble our support team and find a new leader for it. As we grow we realized we needed more dedicated support and not just an agency. So at the beginning you'll be training and getting the hang of all of our applications. As we grow you'll take over and manage our entire customer support team. We'll do all we can to ensure you grow and excel in your position as long as you can have the same commitment to our customers, team and vision\n\nWhile the founders are based in St Petersburg, FL, we’re dedicated to building our company with a remote-based work environment meaning almost our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Basecamp, Intercom and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!\n\nNot only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a major member of that team, your work will never go unnoticed. Your work will always make large waves in the company.\n\nBut hey, we also like to have fun, we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way!\n\n**About You:**\n\nWe want someone to join our team who truly desires to make an impact, is empathetic, loves communication, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.\n\nThere are no requirements for past experience in Customer Success. If this position interests you, then apply!\n\nSome of our most amazing team members have grown into the role based on their drive and personal goals. We'd love to help you here too if that's you!\n\n**We would expect you to have:**\n\n* Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be\n* Ability to communicate with fluent English to o\n* Tech-savvy ability enough to communicate technical details and guide users through our software (training will be provided, but must have the ability to understand basics)\n* Ability to handle sometimes tough conversations with users with a smile\n* Real excitement to see customer wins, successful stores and healthy growing businesses\n* The drive to learn and grow every\n\n**What does the average day look like in SMAR7 Apps? Imagine this:**\n\nLogin to Basecamp and see what the heck everyone is up to or did over the weekend! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.\n\nReview any development updates in Slack or Zendesk from your teammates on internal updates, urgent tickets, new bug fixes, or what's going on in the company for that day. Communication is always key here in a fast moving company!\n\nLog into Intercom and review the conversations going on for the day and see if anything should be reviewed prior to starting your shift. You can check in with any other team members of any urgent tickets and organize your priorities to make yourself successful for the day.\n\nInside of the Zendesk & Intercom help desk, we’ll be doing live chat and email responses to help our users succeed with SMAR7 Apps! That means quickly diagnosing priority on tickets, understanding customer use cases, and product issues. Sometimes that means ringing up the engineering team or making tickets and sometimes that might mean jumping on a product call with a user to help them get unstuck.\n\nIt'll be important that you keep communication strong with the success team (especially during transitions) on what’s going on and where!\n\nThen, you can high five your teammates again when you log off and update the team in Slack with your daily update!\n\nOnce a week, we'll review the tickets as a team, review team KPI’s and review any major issues (plus we’ll meet monthly to look where to improve for better internal systems across the company).\n\nThen of course as you grow into the head support position, you'll be managing your peers success, KPIs and results as well.\n\n**More about the position:**\n\nThis shift would start at 9 AM EST - 5 pm EST Monday to Friday\n\nWe’re open to any time zone, as long as you can fulfill it!\n\n**Growth-oriented bonuses we believe in:**\n\n* 2 Weeks Paid Vacation\n* Reimbursement for Kindle Ebooks/Audible\n* Paid Access to Digital Courses for extended training\n* Free Gym Membership\n* Reimbursement for 1 local event a month\n* Working with a truly mission-driven team motivated by excellence\n* Huge room for growth\n\n**What to do next:**\n\nIf this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.\n\nShoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.\n\nHere’s what we’ll ask for in the email:\n\nA short overview of why you think SMAR7 Apps might be the right fit for you\n\nA résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works)\n\nTell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!\n\nWhat’s your favorite book?\n\nBONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :)\n\nTake your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.\n\nThat’s it! We look forward to meeting you!

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Crossover


Customer Support Manager ( $100k/year)

Customer Support Manager ( $100k/year)


Crossover


helpdesk

technical support

customer support

exec

helpdesk

technical support

customer support

exec

8mo
Customer Support Managers at Crossover are excited about their mission to deliver stellar service and develop people. Our Managers are experts in analyzing data from our Worksmart tool to drive performance. These elite coaches are the driving force behind Crossover’s success.\n\n# Responsibilities\n **Responsibilities include but are not limited to:**\n* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers\n* Conduct 1:1s and check-ins to drive quality, and provide weekly updates to team\n* Give visibility and manage the whole end to end process for incidents, requests, and escalations\n* Show week over week improvement:\n* You will be measured by the quality and productivity of your teams on a weekly basis\n* You have to be comfortable with receiving daily feedback on the team’s performance and fix what is not working at the speed of light\n* Foster a culture that embodies Crossover’s values of excellence and world-class service.\n* Utilize the data from the Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals\n* Collaborate with our Knowledge Base Team in the creation, management, and dissemination of information\n* Participate in Crossover’s Global Hiring Tournaments\n* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts.\n* Must be able to manage and thrive in a virtual, global, and fast-paced environment\n\n**Depending on the situation your day could start with:**\n\n* 1:1 meetings where the metrics are reviewed, feedback on calls and ticket analysis is given; and any blockers that agents have, discussed\n* Coaching sessions where agents need help/guidance on a specific topic, from soft-skills advice to technical product training\n* Weekly meetings: enforcing team updates, process changes, and/or improvements\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor’s degree or equivalent\n* Pristine spoken English\n* 7+ years of software support experience managing +15 L1/L2 software support agents\n* Experience with deep diving for >500 tickets volume per week\n* Experience writing technical knowledge base articles and playbooks\n* Strong leadership and presentation skills\n* Excellent soft skills, including critical thinking, decision making, and conflict resolution\n* Committed to self-development and the professional growth of others\n* A passion for creating work in a process-driven way and working with team members to continuously improve the process\n* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions\n

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Crossover


L2 Customer Support Architect ($60k/year)

L2 Customer Support Architect ($60k/year)


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

9mo
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n **Responsibilities:**\n\nYou will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.\n \n\n# Requirements\n**Mandatory requirements:**\n* Bachelor’s degree or equivalent\n* Pristine spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies\n\n**Can demonstrate an intermediate to advanced understanding of the following:**\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python

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Crossover


L1 Customer Support Engineer ($30k/year)

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

9mo
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n# Responsibilities\n **Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Strong oral/written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to learn multiple products across multiple technologies\n* Ability to write knowledge base articles and step by step guides\n* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Basic to Intermediate technical knowledge in the following:**\n* Unix/Linux\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* AWS\n* Active Directory\n* Network and Web Servers\n* Sharepoint\n* Java / JavaScript / CSS / HTML\n

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CartStack


Technical Support Specialist - Growing Saas Business

verified
Unites States, Canada

Technical Support Specialist - Growing Saas Business


CartStack

Unites States, Canada verified

technical

saas

english

ecommerce

technical

saas

english

ecommerce

Unites States, Canada9mo
Description:\nAs a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :)\n\nCartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! \n\nCheck out our company values page here - http://www.cartstack.com/values/.\n\n\nBenefits:\n* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)\n* We genuinely care about our employees/contractors and their happiness in their every day work\n* Chance to step in and have a big impact on a growing SaaS company\n* A fun, relaxed company culture (Skype happy hours every month!)\n* Annual team trip where we meet in person for work and fun!\n* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)\n* Competitive compensation (w/ opportunity for growth related bonuses)\n* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks\n\n\nSo, sound like an awesome fit for you? If so, we'd love to hear from you!\n\n\n# Responsibilities\n * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)\n* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)\n* Pro-actively helping new trialers get onboarded with their new accounts\n* Assist in developing first-class content for our help docs website\n* Review existing customer accounts for any issues or possible account optimizations\n* Reach out to customers about referrals and testimonials\n* Come up with and execute random acts of kindness for our customers :)\n\nThis is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). \n\n# Requirements\n* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people\n* You love to solve complex, technical issues\n* 1 + years of customer support experience (Bonus if it's for a SaaS company!)\n* Foundational understanding of HTML and JavaScript\n* Experience working in a remote environment\n* College educated\n* Fantastic writer and communicator\n* Access to high-speed internet \n\n#Location\n- Unites States, Canada

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Smartbnb is seeking to automate ⚙️the management of the short-term rental industry on Airbnb and HomeAway/VRBO.\n\nOur core product is currently helping short-term rentals businesses manage over 60,000 properties. We are a growing team of 8 people with plans to expand a lot in 2019.\n\nSmartbnb is bootstrapped and profitable. We are interested in building a great, sound business for years to come.\n\nOur company is fully distributed and remote:\n\n• We believe and fully embrace that your best environment is wherever you personally feel the most productive and comfortable for day-to-day work.\n\n• We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Paris, and Prague, just in 2018.\n\nWe just released 3 fantastic products, but we have a lot more in store for the next few months, with a product our customers are super excited about.\n\n🤔 Customer success with us 🤔\n\nOur customers trust us for the critical infrastructure of their short-term rental business. This comes with a special responsibility to our customers.\n\nWe aim to offer them a white glove customer service experience, to help them reach their goals of financial and personal freedom.\n\nWe are already rated 9.6 /10 on Trustpilot and we very much intend to defend that score (it actually improved thanks to the customer service team's performance).\n\nAt the same time, your role within the company is also to advocate for customers with the developers and designer on our team.\n\nYou need to be able to qualify and identify bugs or usability problems and report them. This is important so that the development and design team can keep on improving the product.\n\nLastly, we are not looking for people that like to watch the action from afar.\n\nWe will absolutely welcome any input you may have and take ownership of side-projects that will help consolidate our business. This can be related to customer education, sales, marketing, business development and partnerships, or anything we have not thought about yet! The foundation is a deep understanding of our market, our product, and our customers.\n\n\n\n# Responsibilities\n ⭐️ What you will do ⭐️\n\nDay to day, you will:\n\n• talk to customers via live chat, email, video calls and social media, to address their challenges and issues, verify subscription status and payments, and upsell products and services.\n\n• educate users and customers about our product and pricing with a focus on empathy and building up a relationship.\n\n• investigate, qualify, troubleshoot the customers' technical and usability issues, and work in collaboration with our Engineering and Design team.\n\n• host 1:1 video product demos and support calls with users and customers, so as to educate them about the product by focusing on their business needs.\n\n• demonstrate strong problem-solving and research skills, with attention to detail, to address user issues.\n\n• demonstrate a superior level of technical understanding, as you will grow familiar with the actual engineering of the product and technologies and tools being used (such keywords include "machine learning", "gitlab", "queues", "MySQL").\n\n• establish the company as a positive force for our users' businesses and ecosystem.\n\n \n\n# Requirements\n✅ What you will need to succeed: ✅\n\nDoes it feel like we are on to something? Here are some common traits that successful team members are demonstrating every day and that we are also looking into candidates.\n\n• A deeply human individual that is easy to relate to both the team and our customers . Someone that is okay with sharing vulnerabilities with a willingness to learn and overcome them.\n\n• At the same time, there will be no babysitting. As a remote and distributed company, we will trust you to determine your own schedule, find the best way to deliver your best work, and reach out to your team every time you need help and support.\n\n• You also will need to be a strong communicator. You won't be siloed, but you should be clear, rigorous and precise in your communication, and be confident to challenge ambiguity and ideas, wherever they come from.\n\n• This position is for people that are excited about technology, being part of an artificial intelligence startup and seek automate things to help humans be better!\n\n• You are available immediately or within one month.\n\n• You are a fluent or native English speaker. Other languages are very nice too!\n\n• You are based to serve US timezones (with a preference for ET or CT timezones) during your own daytime hours.\n\n🍰 Brownie points: 🍰\n\n• You have experience working on a Saas product (that is for Software as a Service).\n\n• You’ve used 👌🙌🙇‍♀️ in some replies to customers!\n\n• You have experience with providing 1:1 demos over video calls with tools like Zoom, or delivered phone support on platforms like Aircall.\n\n(Let us know how many 🍰 you deserve.)\n\n

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SocialChorus


Technical Support Specialist

Technical Support Specialist


SocialChorus


customer support

customer support

9mo

Stats (beta): 👁 927 views,✍️ 0 applied (0%)
\nSocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported.\n\nJoining SocialChorus means joining a movement where every worker matters. This movement has taken root and is evident in our 100+ customers and hundreds of thousands of their employees worldwide and has only just begun. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?\n\nAs part of our distributed team working from anywhere, the Technical Support Specialist is a key part of our Client Strategy & Success team working on a wide range of Tier 1 support issues.\n\nResponsibilities\n\n\n* Provide high volume email and phone support to internal and external customers\n\n* Review and respond to tickets in the queue ensuring to meet published SLAs\n\n* Write detailed status notes on a regular basis to keep tickets up to date\n\n* Review aging tickets to ensure all tickets have defined next steps\n\n* Monitor the Emergency HotLine in order to react to P0 and P1 issues with urgency\n\n* Write customer facing functional documentation with easy to follow steps\n\n* Utilize the internal Knowledge Base to research issues\n\n* Reproduce customer issues as needed prior to escalations\n\n* Escalate unresolved tickets clearly, articulating issues to the escalation team\n\n* Manage multiple tasks and projects, both independently and also as part of a team\n\n* Performing other support and help desk duties as assigned\n\n\n\n\nCritical Success Factors\n\n\n* Experience working as  Level 1 Technical Support Specialist\n\n* Attitude of urgency in order to resolve issues in a timely manner\n\n* Proven ability to treat customers with respect and professionalism\n\n* Ability to work efficiently, diligently and remain focused from a home office\n\n* Capacity to have empathy when customers have difficult issues\n\n* Excellent communication, organization and interpersonal skills \n\n* Strong reading comprehension and active listening skills\n\n* Exceptional problem-solving skills\n\n* Outstanding work ethic and commitment to individual and organizational success\n\n* Demonstrated ability to learn new things\n\n* Excellent analytical and troubleshooting skills\n\n\n\n\nDesired Background\n\n\n* Bachelor Degree in Computer Science, Math, or other Analytical Discipline\n\n* 1 -2 Years experience supporting Web and Mobile Applications in a High Volume Application Support Group\n\n\n\n\nWhy SocialChorus?\n\nBecause you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.\n\nIf you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.\n\nCome for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

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Helpjuice


Account Manager/sales at Growing B2B Startup

verified

Account Manager/sales at Growing B2B Startup


Helpjuice

verified

sales

enterprise

account manager

customer success

sales

enterprise

customer success

10mo
**Rockstars Only: Fast-Paced Growing Startup\n**\nBefore you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.\nIf you believe you are *NOT* a rockstar, please close this ad. Rockstars only.\n**What is Helpjuice?\n**\nHelpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.\n**Why Should I work there?\n**\nWe take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.\n**\n**Job Description\nWe are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:\nCommunicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens\nHelping clients love the product by educating them & understanding their needs.\nPersonally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition\nHandling support for current customers you onboard\n**How do I apply?\n**\nWe’ll only consider applications that fill out the application form\nWe make 90% of our hiring decisions based off the answers provided in the hiring application

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Filestage


Full-time Customer Success Representative with German

verified

Full-time Customer Success Representative with German


Filestage

verified

customer success

customer support

full time

non tech

customer success

customer support

full time

non tech

10mo
# About Us\n\nAt Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. \n\nOver 500 companies (and growing!) all over the world like Lufthansa, the BBC, Sharp, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n\n\n# Responsibilities\n * You want to make customers successful. Yes! It is customer success, but the title is no joke! You love when people enjoy working with the service you’re offering and get value from it!\n* You have the best interest of the customer in mind. You will train and support our clients over chat, email and, phone. You will be their advocate at Filestage and you desire to improve our software with their insights in mind. \n* You are creative and quick on your feet. When you see that something is not working, you want to fix it right away. You enjoy coming up with solutions that will help you, your team, and your customers. \n* You desire to understand why, not just the what. When talking to people you are not afraid to ask questions and your listening skills are on point. You will share these insights with the team. \n \n\n# Requirements\n# You’re good at\n* You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.\n* You’re passionate about customer service. You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.\n* You love to research and investigate. You don’t like to be unprepared, so you ask questions and use any resources to find more information before talking to a customer. \n* You take pride in your work and enjoy taking ownership. You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.\n* You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.\n* You are a native German speaker and fluent in English. You will primarily focus on our German speaking customers, but will also work globally with our international clients. Speaking French is a plus (but it’s not a requirement)!\n\n# This is what you get\n* You have the freedom to work wherever you want. You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world. You will be working with mostly German clients, so some timezone overlap is required. \n* Your opinion matters and your work is valued. You have a say in our goals and objectives. In this company, you have the chance to make a real difference. \n* You have a steep​ ​learning​ ​curve​, but this is okay because you enjoy a challenge that we collaborative tackle together. \n* Are you tired of useless meetings and slow decision making? We have flat hierarchies, no bullshit meetings, and we move fast.\n* You work with top-notch technologies and lean processes. We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.\n\n

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GrapheneDB


Support Engineer

Support Engineer


GrapheneDB


customer support

engineer

neo4j

customer support

engineer

neo4j

11mo
At GrapheneDB we proudly manage thousands of Neo4j databases, catering individual developers working on pet projects to large companies with challenging workloads and reliability requirements.\n\nWe are seeking individuals to join our customer support team. As part of this team, you will be resolving support requests and work closely with the rest of the engineering team to find and fix bugs, prioritize feature requests, and test and document GrapheneDB’s products and features. \n\nTechnical experience and empathy for customers are keys to success in this role. If you know how to help developers with technical questions, we want to talk to you. \n\n\n### What You'll do\n* Resolve customer support requests through email, phone or social media.\n* Ensure customer satisfaction and help clients become even more successful.\n* Engage with our ops team to escalate bugs and resolve problems.\n* Work directly with our product team to identify current issues, gathering the feedback of our customers to offer informed opinions on potential solutions. \n* Being part of the on-call support rotation to provide 24/7 emergency customer response.\n* Testing new features and create/update documentation.\n\n\n### Requirements\n* Excellent communication skills. (English)\n* Ability to explain complex topics in easy to understand and concise language (English)\n* Passion for helping people, solving problems and proposing elegant solutions.\n* Basic experience in at least one programming language. \n* Basic Linux skills. You will spend a part of your day reading through logs over ssh to our deployments and servers. \n* [Bonus] Experience providing technical support at a technology company.\n* [Bonus] Experience with NoSQL databases, especially Neo4j.\n\n\n### Location\nAs the rest of the team is located in Europe, your workday should match a part of the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South America East Coast) and in Europe timezones.\n\n\n### What we offer\n* Remote work\n* Numerous planned company events throughout the year.\n* Flexible working hours and a generous vacation policy.\n* A fair transparent salary (depending on location and experience). \n* Budget for personal development: books, training, conferences, etc.

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Beta Analytic


French Account Manager - Freelance

French Account Manager - Freelance


Beta Analytic


customer support

bus dev

archaeology

geology

customer support

bus dev

archaeology

geology

11mo

Stats (beta): 👁 1,038 views,✍️ 0 applied (0%)
**Beta Analytic** is looking for a self-motivated individual to help assist in our customer service and business development efforts with current and potential French clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and **based in Europe**.\n\nBeta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.\n\nThe company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.\n\nWe will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an individual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.\n\nDesired Qualifications\n\n- **French native speaker**\n- Excellent communications skills (oral/written) in English\n- Attention to detail and accuracy\n- Basic Computer Skills - proficient in use of email and the Internet\n- Planning and organizational skills\n- Information gathering and information monitoring\n- Customer service orientation\n- Logical thinking and Problem-solving\n- Availability to travel to conferences & congresses\n\nFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a **freelance basis**.\n\nFor more information on our company please go to www.radiocarbon.com\n\nJob Type: Full-time

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Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?\n\nNow, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?\n\nCustomer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.\n\nWe are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!\n\nAs a Customer Success Senior Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 200,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.\n\n**We are looking for someone who:**\n* Has been a product manager for at least 7 years\n* Brings deep experience working with SaaS\n* Has experience consulting, managing accounts, or in professional services\n* Loves to showcase advanced technology to sophisticated customers\n* Writes exceptionally well\n* Wants work on a team with other high-performing peers\n\n**We are committed to being great, and we want someone who:**\n* Has a "can do" attitude and a history of delivering superb work again and again\n* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks\n* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies\n\n*We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.*\n\n \n\n#Location\n- United States or Canada

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OfficeNinjas


Community Manager

verified

Community Manager


OfficeNinjas

verified

community

marketing

community management

customer success

community

marketing

community management

customer success

1yr
**WHAT WE DO **\n\nThe administrative profession isn’t what it used to be, and the influx of changing technologies and new responsibilities in an ever-evolving workplace has business implications beyond the front desk. \n\nOfficeNinjas recognizes admins and workplace operators, aka “Ninjas,” for the curious, engaged, forward-thinking professionals they are. We exist to provide vital resources, educational content, vendor vetting, networking events, and industry insights to ensure they have every opportunity to lead a valued and fulfilling professional life.\n\n\n**WHAT WE’RE LOOKING FOR **\n\nWe’re looking for a Community Manager (CM) with a distinctive voice who can champion the OfficeNinjas brand and harness the power of our global network.\n\nThe admin role is evolving, and Ninjas are leading the charge. Like all pioneers, they have big ideas and even bigger questions. The CM hears everything our community members share and eagerly responds with well-researched suggestions, a dose of encouragement, or an offer to facilitate a connection. \n\nThe ideal candidate knows how to balance their unique personality with the OfficeNinjas’ brand so that every interaction feels human and authentic. They’ve found the intersection of fun and professionalism. They live there now. \n\nAn integral member of OfficeNinjas’ fully remote team, the CM knows how to collect, synthesize, and report feedback in a way that helps our team better understand admins and anticipate their needs.\n\nMost importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The CM must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.\n \nFeeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.\n\n**WHAT YOU DO **\n\nUsing your powers of project management, you serve as the lead contact for OfficeNinjas Think Tank, a specialized group of highly vetted Ninjas who advise our team on business development, marketing efforts, and product development. \nYou manage every aspect of our volunteer program, including interviewing, selecting, and training reliable event volunteers who are passionate about the OfficeNinjas community.\nThrough guidance, organizational support, and brand education, you nurture the OfficeNinjas Ambassadors, a motivated group of admins who help generate awareness and excitement for our content, programs, services, and events.\nYou do more than just moderate our social media platforms. You create spaces that are supportive and informative by encouraging conversation and providing valuable content. \nUsing the SOP that you create, you manage our HelpScout account, ensuring that all customer support concerns are addressed with care and efficiency. \n\n**WHAT YOU NEED TO HAVE**\n\n25+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours) \nTwo years of experience in community management, preferably for a remote team\nGood understanding of the business operations/administrative role (bonus if you’ve worked as a Ninja yourself).\nAbility to maintain accuracy under pressure, handle multiple projects simultaneously, and adapt quickly to rapidly shifting priorities. \nA builder’s sensibility. You understand that if it doesn’t exist, it’s time to take ownership and build it with scalability in mind. \nProficiency in Asana (or similar project management tool), G Suite, and Slack. \nA healthy combination of big-picture perspective and appreciation for the details.\nA passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.\nAn appreciation for candor. You can handle it and offer it up.\nTech savviness. You’re constantly researching new tech tools, and you think every new software system is figureoutable.\nExcellent written and verbal communication skills. You’re always respectful but you don’t mince words, and you get to the point in as few characters as possible.\nMajor chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.\nA growth mindset. You seize opportunities to learn skills outside of your job description.\n\n \n**LAST WORDS**\nWe mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, accomplishing in three months what most businesses do in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.\n\nThe Community Manager is a long-term role, and they will be crucial to our success and growth. They’ll champion the OfficeNinjas brand and harness the power of our global network of admins. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.\n\nDid this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!\n \n\n# Requirements\nApply for the CM position here –> http://bit.ly/officeninjas-cm

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Wave


Customer Support Team Manager - Bilingual (french/english)

verified

Customer Support Team Manager - Bilingual (french/english)


Wave

verified

customer support

french

english

english teacher

customer support

french

english

english teacher

1yr

Stats (beta): 👁 1,993 views,✍️ 0 applied (0%)
**Our mission:**\nIn 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.\nWave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.\nWe recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...\n\n**How you'll help us achieve it:**\nDelighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.\n\n**In your first few months, you'll** \n* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.\n* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. \n* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.\n* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.\n* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.\n* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.\n* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.\n\n**Requirements** \n* *You have a high-level of proficiency in both English and French.*\n* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*\n* You feed off interacting with people and getting the best out of them.\n* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.\n* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.\n\n**Our company**\n* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.\n* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.\n* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis.

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Loom


Customer Support Specialist

Customer Support Specialist


Loom


customer support

saas

b2b

non tech

customer support

saas

b2b

non tech

1yr
## Who We Are\nLoom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:\n**Loom is for colleagues and customers.** Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.\n**Loom is video recording, simplified**. Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.\n**Loom provides a human touch**. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.\n## The Role\nOur Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.\nAs a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.\nWe are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜\n### As a Customer Support Specialist, your responsibilities include...\n* Helping customers through live chat, email and social media to ensure they are successful with our tool\n* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team\n* Contributing to our culture of "user delight" by sharing examples of user interactions with the rest of team\n* Correctly identifying and reporting on support requests so the Product team can plan future product iterations\n* Auditing and updating any support resources as the product changes (Help Center, Saved Replies, etc...)\n* Helping write and maintain documentation for internal knowledge base\n* Assisting with projects related to improving our support at scale processes 🚀\n### You could be a good fit if you...\n* Have previous experience delivering a superior support experience with respect, empathy and understanding\n* Know how to to work under pressure and adapt to a fast-paced environment\n* Have excellent written and spoken English\n* Have the ability to pick up new technology quickly\n* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own\n* Are available for a full time schedule that spans weekends and may include holidays as our customers need us (working hours may include evening or early morning hours depending on your location)\n### Bonus Points 💯\n* Active and passionate Loom user\n* Previous experience working remotely\n* Familiarity with Intercom, Slack and Notion - you'll be living in these tools\n* Previous experience working in SaaS\n## The Good Stuff\n* Work with a driven, welcoming team at a company that is changing how people communicate every single day.\n* Yearly retreat with the team (last year we went to Mexico! 🏝)\n* Unlimited PTO\n* Shiny new Apple computer & budget for home office equipment\n**Please note:** This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.\nLoom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.\nWe value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. \n\n# Requirements\nPlease apply via the link.

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Auth0


Technical Support Engineer

Technical Support Engineer


Auth0


customer support

engineer

customer support

engineer

1yr
\nAuth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!\n\nWe are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.\n\nAuth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.\n\nResponsibilities:\n\n\n* Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets.\n\n* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.\n\n* Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.\n\n* Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.\n\n* Collaborate with other departments in the company to achieve customer satisfaction.\n\n\n\n\nRequirements:\n\n\n* Strong analytical and problem solving skills.\n\n* Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance.\n\n* Ability to quickly context-switch between multiple complex work streams.\n\n* Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.\n\n* Customer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skills.\n\n* Proactivity — identify opportunities and take preemptive action against potential problems.\n\n* Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans.\n\n\n\n\nTechnical Domain Focus:\n\n\n* Knowledge of software development fundamentals and common architectures.\n\n* Knowledge of HTTP, encryption, basic security concepts.\n\n* Understanding of authentication and authorization concepts.\n\n* Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.\n\n* Proficient in at least one programming language; ideally JavaScript.\n\n\n\n\nExperience & Education:\n\n\n* Min 2 years of technical support and/or software development.\n\n* OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.\n\n\n\n\nLocation:\n\n\n* This position will be based in our office in London.\n\n\n\n\nAuth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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iwantmyname


Support

verified

Support


iwantmyname

verified

customer support

help

service

tech

customer support

help

service

tech

1yr
PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY FURTHER APPLICATIONS. THANKS FOR YOUR INTEREST!\n\n**The position**\nWe’re looking for someone to join our support team from the Asia Pacific side of the world. You’ll be providing additional coverage for our global customer base. Amazing customer service is one of the most crucial aspects of our business, so you will be absolutely key in helping us keep new and existing customers happy.\n**Your work week will be Sunday to Thursday in your home time zone.** If you have questions about this, just let us know. (We have a pretty generous vacation policy, so you will have time off as well.)\n**What your day-to-day work will look like**\n* Replying to help requests and inquiries via email (we use a customer support system) and occasionally from social media platforms.\n* Helping to keep our Support Centre (internal and external documentation) up to date.\n* Improving our system and interfaces by reporting issues and sharing feedback with the design and development teams.\n* Working with the team on improving our overall customer experience by giving and passing along feedback, sharing your ideas, troubleshooting, etc.\n**Profile of our ideal applicant**\nYou absolutely have to have plus plus English language writing skills. You’ll be writing a lot, and English is our business communication language. (If you happen to speak/write another language, it would certainly be a bonus.) Quite a few of our customers don’t speak English as a first language, so clear communication is really important.\nYou must like people (like, actually like them). No matter how frustrated the customer, you need to be able to understand their perspective and keep working with them to get the problem solved without losing your cool. (It’s the internet, folks aren’t always polite…)\nCuriosity. You don’t have to be the world’s foremost domains expert to work here, but a little curiosity will go a long way in learning the systems and processes and solving problems.\nYou need to be able to work without supervision. This is key. We are a remote team, and while you will have someone on hand for training, questions, etc. initially, there will be times when you’re on your own. We have tonnes of very thorough documentation and escalation channels for bigger issues, but you need to exercise your agency and not always wait for someone to tell you what to do. (In general you will overlap with others in your own and other timezones, so no one gets too lonely.)\n**If you really want to razzle dazzle us, tell us about your:**\n* Knowledge of domains, DNS, and internet plumbing-related topics\n* Previous experience in customer service/support\n* Previous experience in the startup space\n* Experience with Desk.com or similar customer support software\n* Appreciation of pop culture-centric gifs.

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SocialChorus


Lead Technical Support Engineer

Lead Technical Support Engineer


SocialChorus


customer support

exec

engineer

customer support

exec

engineer

1yr
\nThe modern workplace is changing. It seems strange but in a world of connected everything, employees are feeling more disconnected than ever. Want to fix that?\n\n\nSocialChorus believes everyone matters and our goal is to have every employee informed, supported, and connected to each other and the shared goals of the organization. The intranet and email are broken for organization communications.\n\n\nHow do we fix it? We deliver the right content at the right time to each person. This is what it means to be truly personalized.\n\n\nHas it worked? Absolutely! Our client list includes household names and is growing daily and now we need your help!\n\n\nWe are currently seeking an Lead Technical Support Engineer to help deliver world class support to our ever-growing list of global clients.\n\n\nWe are a distributed team. Yes, we have offices in several cities but we build solutions for distributed workforces so we model our workforce the same way. In this role you really can work where you want. Ideal candidates will be based in the Eastern time zone of the United States.\n\n\nRESPONSIBILITIES\n\n\n* \n\nGrow and lead a team of Technical Support staff with minimal oversight\n\n\n* \n\nTroubleshoot and debug a cloud SaaS platform\n\n\n* \n\nDevelop and deliver novel solutions to customers in the platform\n\n\n* \n\nDevelop and maintain tools for support team members\n\n\n* \n\nPartner with Product & Engineering on customer issues\n\n\n* \n\nProvide technical oversight for the Customer Success team\n\n\n\n\n\n\nQUALIFICATIONS\n\n\n* \n\n3-5 years supporting a cloud SaaS or PaaS application (or equivalent)\n\n\n* \n\nStrong knowledge of SQL (DBA or application support experience preferred)\n\n\n* \n\n2+ years experience working in an Object-Oriented language (Ruby preferred, Python & Java)\n\n\n* \n\nExperience working/partnering with product engineering teams\n\n\n* \n\nExperience delivering technical projects\n\n\n* \n\nExperience working with business teams\n\n\n\n\n\n\nWhy SocialChorus?\n\nBecause you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.\n\n\nIf you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.\n\n\nSo come for the challenges, come for the people, and the unlimited PTO, fully paid health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

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Platform.sh


Account Manager

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

1yr

Stats (beta): 👁 1,885 views,✍️ 0 applied (0%)
Platform.sh is a groundbreaking cloud hosting and development tool for web applications.\nThough young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.\n\nWe are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. \n\nOur Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.\n\nMission : \n\nSales activity for existing customers:\n\n- ensure renewal of contracts, including up and cross sells\n- report on renewal activity\n- liaise with sales team when necessary\n\nCustomer care: \n- be involved in the customer’s journey from on-boarding to continued partnership\n- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks\n- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations\n- solve conflicts and concerns that were not solved at Customer Support level\n- build and manage workflows for handling complaints\n\n\nTechnical Skills : \n\n- SaaS business acumen \n- relational and negotiation skills\n- ability to effectively prioritize and escalate customer issues as required\n- ability to learn and assimilate technical information quickly\n- fluent written and verbal English\n- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n- basic knowledge of web development workflows and tools (git, CI tools)\n- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)\n- knowledge of cloud services (AWS, Azure)\n\nSoft Skills : \n\n- customer orientation\n- sense of service\n- energetic and self-motivated\n- communication and listening skills\n- analytical, problem solving and troubleshooting expertise\n- organization \n- pragmatism\n- capacity to work remotely in an international fast growing environment\n- high degree of ownership over one’s work

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Filestage


Customer Success Manager

verified

Customer Success Manager


Filestage

verified

customer success

customer support

saas

b2b

customer success

customer support

saas

b2b

1yr
# About Us\nAt [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. \nOver 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n# Your mission\n* **You own customer success.** You plan and execute the strategy to make our clients happy and increase their retention.\n* **You’re the best buddy of our clients.** You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.\n* **You create a well-oiled customer success machine.** You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.\n* **You influence our future and help Filestage grow.** With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.\n\n# You’re good at\n* **You enjoy connecting with people.** You know the definition of empathy without checking Wikipedia and put it into practice daily.\n* **You’re passionate about customer success management.** You have professional work experience in customer success management. Ideally B2B SaaS/Software.\n* **You take ownership.** You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.\n* **You are a team player.** You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.\n* **You are fluent in English.** German and French are a nice-to-have.\n\n# This is what you get\n* **You have the freedom to work wherever you want.** Come work with us at our office in Stuttgart (Germany) or work remotely.\n* **Your opinion matters and your work is valued.** You have the chance to make a difference. \n* **You have a steep learning curve** by working hands-on together with highly talented minds.\n* **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and we move fast.\n* **You work with top-notch technologies and lean processes.** We use Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.

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Crossover


SVP Of Customer Support

SVP Of Customer Support


Crossover


customer support

non tech

customer support

non tech

1yr
\nESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\nWe're running an Online Hiring Tournament on June 16th to hire SVP of Customer Support ($400K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.\n\nThis position is with ESW Capital or one of its affiliated companies.\n\nAs an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket).\n\nYou will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.\n\nYou will need to operate in our centralized “economies of scale” model without allowing complexity and special cases to make it into our processes.\n\nPace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization.\n\nCandidate Requirements:\n\n\n* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions\n\n* Able to identify and articulate patterns in unstructured and unorganized content\n\n* A passion for creating work in a process-driven way and working with team members to continuously improve that process\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Semaphore CI


Customer Success Representative

Customer Success Representative


Semaphore CI


customer success

customer support

non tech

customer success

customer support

non tech

1yr
At [SemaphoreCI.com](http://semaphoreci.com/?utm_source=remoteokio&utm_medium=link&utm_campaign=customersuccessrep&utm_term=30days&utm_content=jobad) we're building the next generation code delivery platform for developers. The Customer Success Team at Semaphore plays a pivotal role in building relationships with our customers ranging from startups to companies like Salesforce, Toyota and Uber. Our main task is to keep them happy by getting the most of our service and we're looking for a professional to join our Customer Success Team on such a journey.\nAs a **Customer Success Representative**, you'll work on building stronger relationships with our customers and helping us make Semaphore even better. You'll advocate for the customer on a truly individual level in a sense of understanding our customers needs and helping them achieve their goals. You should have a strong tendency towards streamlining the processes while keeping the human interaction in the first place. You don't need to have a technical background, but you can expect to become more technical and get better product understanding as the time goes by. You'll be on our front line, and we expect when our customers think of how great Semaphore is, they think of you.\nThe company is currently a 25 person remote team distributed in 7 countries. We're bootstrapped, profitable and have a six-year track record of providing a product that customers love. Since this is a remote position, you should thrive in asynchronous communication and you should be able to develop working relationships with coworkers in different locations. Because of time overlap with the team, we'll consider candidates based in **Europe only.

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komoot


Customer Support Manager (german & English)(m/f)

verified
UTC -1 to UTC +3

Customer Support Manager (german & English)(m/f)


komoot

UTC -1 to UTC +3 verified

customer support

customer service

english teacher

exec

customer support

customer service

english teacher

exec

UTC -1 to UTC +31yr
\nMillions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.\n\n**Your key responsibilities:**\n\n- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores)\n- Understand what users want, organize their ideas and summarize the latest information for product development\n- Work with developers and QA to find and solve critical bugs in the wild\n\n**Why you’ll love it**\n\n- You will work with outdoor fans and help them to have great experiences\n- You will be the voice and the ear for our users and have a big impact on our community\n- You will play a key role in our international team of designers, copywriters, app, backend and product experts\n- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3\n- Every day, your work will inspire people to discover more of the great outdoors\n- You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year\n\n**You’ll be successful in this position if you**\n\n- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.\n- Are highly self-driven, responsible and keen to improve\n- Have 1+ years experience working in online or tech support and you love it\n- Are a tech savvy person that loves to learn quickly\n- Are able to break down complex problems to simple explanations\n- Are curious about the needs of users\n- Have a passion for Outdoor Sports, Apps and Technology\n- Are well-organized and able to handle several tasks at the same time\n\n**Sound like you?**\nThen send us the following\n\n- Your CV\n- Why you’re interested in working at komoot\n- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website\n- Bonus points for: Doing something creative with komoot (We love people who go the extra mile)\n \n\n#Location\n- UTC -1 to UTC +3

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Crossover


L2 Customer Support Architect

L2 Customer Support Architect


Crossover


architecture

customer support

architecture

customer support

1yr
\nVersata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\n\nWe're running an Online Hiring Tournament on May 19th to hire L2 Customer Support Architects ($60K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.\n\nThis position is with Versata or one of its affiliated companies.\n\n\nThis tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.\n\nL2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.\n\nCandidate Requirements:\n\n\n* 5 years, as a support agent in a high-volume contact center.\n\n* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages\n\n* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\n\n\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Crossover


L3 Customer Support Chief Architect

L3 Customer Support Chief Architect


Crossover


architecture

customer support

architecture

customer support

1yr

Stats (beta): 👁 663 views,✍️ 0 applied (0%)
\nVersata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\nWe're running an Online Hiring Tournament on May 19th to hire L3 Customer Support Chief Architects ($100K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.\n\nThis tournament will be hosted for our client Versata, they are looking to interview and hire top L3 Customer Support Chief Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a chief architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.\n\nL3 Customer Support Chief Architects are senior software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills to help a team. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.\n\nCandidate Requirements:\n\n\n* Bachelor’s Degree or equivalent\n\n* 5+ years in technical customer support and software engineering\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Crossover


L1 Customer Support Engineer

L1 Customer Support Engineer


Crossover


customer support

engineer

customer support

engineer

1yr
\nESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\nWe're running an Online Hiring Tournament on May 19th to hire Software Engineers (USD $30K/yr) with expertise Cloud OR Java OR .NET OR C++ OR Front End.If you are not familiar with any of those technologies, you should not attend the event as we currently have openings only in those roles.\n\nThis event will include testing. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 40 Software Engineers.This is a 100% remote, full-time role.\n\nYou will be part of a team responsible for the technical delivery of a multi-million dollar revenue per year enterprise software product. That team is responsible to ensure that the customers are blown away by the technical differentiation and quality of the product. We want to give you the ability to look at code in ways it has never been looked at before, to understand the interdependency in the code.\n\n\nWe are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development. We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.\n\nYou will be tested in one of the following technologies based on your expertise:\n\n\n* Cloud\n\n* Java\n\n* C# (.NET)\n\n* C++\n\n* Front End\n\n\n\n\nCandidate Requirements:\n\n\n* 2+ years of experience as a hands-on software engineer\n\n* Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering\n\n* A ruthless commitment to testing the code you’ve written\n\n* Proficiency in the following skills and technologies is mandatory: Knowledge of backend programming languages, like C++, Java, C#, Ruby or others, Database(SQL server/Oracle/MySQL/MongoDB/Cassandra), SOA, EDA, and Design patterns, Javascript (ReactJS, AngularJS) , HTML5, CSS3, Cloud computing architecting, Linux, REST, tools for CI/CD, Git, and shell scripting, DevOps\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Crossover


Customer Support Manager

Customer Support Manager


Crossover


customer support

exec

customer support

exec

1yr

Stats (beta): 👁 619 views,✍️ 0 applied (0%)
\nESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\nWe're running an Online Hiring Tournament on May 19th to hire Customer Support Managers (USD $100K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.This is a 100% remote, full-time role.\n\nWe're looking for experienced B2B Customer Support Managers who are the world’s best at managing customers and support teams. You will be expected to demonstrate both a mastery of the technical skills associated with the products at hand, as well as the managerial ability to motivate, build, grow and monitor your team in a high performing environment. We find that the best Customer Support Managers have a software engineering background but a passion for interacting with and solving the toughest customer problems.\n\nSpecifically, you will be responsible for overseeing a team of 15-20 individuals. You will be responsible for ensuring that team members are assigned support tickets and liaise with IT and Engineering teams where necessary to get tickets resolved and manage escalations from customer with fast resolution time and high quality deliverables. Unlike other support organizations - we have an innovative model where every agent learns every product. To do this - we staff with only the best global support engineers. You will own the process of reviewing feedback from customers and using the insights to set challenging goals for the team. Under your leadership, we expect to see consistent improvement in the net promoter score and the issue resolution times.\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Performance Food Group


Customer Svc Rep

Customer Svc Rep


Performance Food Group


customer support

data entry

business communication

non tech

customer support

data entry

business communication

non tech

1yr

Stats (beta): 👁 3,165 views,✍️ 0 applied (0%)
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.\n

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Pantheon Systems


Customer Success Engineer

Customer Success Engineer


Pantheon Systems


customer support

engineer

customer support

engineer

1yr
\nROLE\n\nPantheon is currently looking for a motivated, proactive and energetic individual to join the company's customer success engineering team as a full-time member. Customer Success Engineers are the first point of contact for developers working with our platform. We rely on these individuals to be friendly, knowledgeable, and problem-solvers. The ideal candidate will be resourceful, articulate, have good writing skills, and enjoy working as a team to deliver top-quality solutions to customers. This position would be either remote or onsite at our offices in Minneapolis, MN and supporting customers during PST business hours.\n\nCool Things You'll Do \n\nThe primary responsibility is to provide technical guidance and platform information to customers.  This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.  Additionally, Customer Success Engineers will be involved in:   \n\n\n* Contributing to documentation\n\n* Assisting with testing Pantheon products and tools (i.e. Terminus, Quicksilver)\n\n* Maintaining and enhancing Customer Relationships\n\n* Providing CMS expertise to new and existing customer groups.\n\n* You'll act as the key liaison between our clients and our internal teams, with the aim of enhancing customer experience so that everyone gets the most out of Pantheon's services.\n\n\n\n\nWhat You Bring To The Table\n\n\n\n* Overall, you're someone with a broad background/knowledge of Drupal/WordPress/general web development, with a flair for excellent customer service and strong relationship management skills. You should be a clear communicator, a creative thinker, and empathetic. You're also someone who is/has:\n\n* Deep understanding of PHP - you program & debug PHP, and you're experienced working with Drupal and/or WordPress.\n\n* Skilled in GIT.\n\n* Solid experience with Composer, Build Tools and CI\n\n* Solid experience using the command line.\n\n* Fluent in reading and understanding log files and error messages\n\n* Loves a good database query mystery\n\n* Familiar with the full stack, caching, and performance tuning.\n\n* Enjoys helping others and collaborating to find solutions.\n\n* Is patient and understanding under pressure.\n\n* Excellent writing skills and is very personable via email\n\n* Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients.\n\n* Project management experience, or similar experience working on a team to solve problems.\n\n* Previous experience doing IT or tech support.\n\n\n\n\nBonus Points For:\n\n\n* Having D.O. and/or WordPress.org profiles\n\n* Being a regular attendee at Drupal Camps and/or WordCamps\n\n\n\n\n\nCool Stuff You'll Get in Return\n\nWe have all the usual benefits and perks you'd expect from a high tech company, but what we can really offer you is a fantastic work environment powered by an amazing team. And oh yeah, some other things to note:\n\n\n* fun at WordPress and Drupal community events\n\n* discounts on custom bicycles - the founders of Pantheon also founded Mission Bicycle\n\n* dog-friendly office\n\n* paid maternity and paternity leave (with a fully-stocked top of the line Mothers Room at HQ)\n\n* fully loaded kitchen and daily catered lunches\n\n* monthly gym and book allowance\n\n* kombucha on tap and omg...did you say Its-Its are in the freezer?\n\n\n\n\nPantheon complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nThis is a full-time position covering PST business hours, either remote or onsite at our offices in San Francisco, CA or Minneapolis, MN. \n\nNo Visa sponsorship at this time

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IVPN


Customer Support Engineer

verified

Customer Support Engineer


IVPN

verified

customer support

technical support

engineer

customer support

technical support

engineer

1yr
IVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. We would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries and you will report directly to the head of customer support\n\n\n\n*The position is fully remote and you will be expected to choose an 8 hour shift anywhere from 2pm EST to 03:30am EST*\n\n\n\n### Key responsibilities\n\n\n\n* Helping customers understand their threat model to help them determine what products best suit their needs\n\n* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat\n\n* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us\n\n\n\n### Requirements\n\n\n\n* Min 2 years of technical support\n\n* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued\n\n* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management\n\n* Self-starter, able to work independently\n\n* Fluent English, both verbal and written\n\n* Ability to understand and write on technical topics related to computer networks and security\n\n* Knowledge of security concepts, VPN, encryption, firewalls etc\n\n* Desire to gain expertise in network security

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WhatConverts


Web Marketing Customer Support

verified

Web Marketing Customer Support


WhatConverts

verified

customer support

marketing

google adwords

google analytics

customer support

marketing

google adwords

google analytics

1yr
Are you someone who **loves helping people**? If you love interacting with people on a daily basis to help them learn how to optimize their work and their time then read on…\n\n**About You**\n\n* Familiarity with running PPC campaigns.\n* Previous experience in a marketing role or capacity.\n* Experience with Google Adwords, Google Analytics, Bing Ads and Facebook Ads.\n* Basic knowledge on UTM parameters and tracking templates.\n* Empathetic to users and can easily put yourself in their shoes.\n* Ability to make customers feel empowered after interacting with support and you don’t make them feel bad for asking silly questions.\n* Obsessive over the details and love solving problems\n* Love to write to write. Between support emails and creating support documentation you know how to communicate clearly with your keyboard.\n* Persistent as support at WhatConverts is much different than at many software companies, real people answer the phone offering real people solutions. It may not be answering the same questions over and over again, but oftentimes it involves researching technical nuances of the websites we support.\n\n**Things You Might Do**\n\nWhatConverts is a dynamic software company, so you’ll likely get your hands dirty in a little bit of everything. That said, here are some things you’ll get to do:\n\n* Help customers via email, chat and the telephone to ensure they have the best experience possible setting up a new account, troubleshooting their problems and answering their questions.\n* Write support documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team).\n* Work with the product team to build tools and offer feedback that will speed up and increase the quality of support.\n* Experiment since this is a startup everything can change at any time.\n\n**About [WhatConverts](http://https://www.whatconverts.com/)**\n\nFor the past three years, WhatConverts has been helping people across the world track “What Marketing Converts to Leads”. A lead can be a phone call, web form submission, web chat or e-commerce transaction. Our software helps our customers track their marketing efforts to ensure it is giving them the best ROI.\n\nWe want to give advertisers and agencies the complete marketing picture by easily tracking their marketing dollars to actual leads, so they can best spend their budget.\n\nWe believe in small teams making a big impact. Small teams are fast and nimble. Small teams mean less bureaucracy and less management, and more getting the important things done.\n\n**The Package**\n\n* Location – Anywhere you want. If you want to work remotely or near others that’s fine by us. The current team is based in Charlotte, NC and Birmingham, AL.\n* Hours – 9AM to 5PM EST (-/+ 3 hours)\n* Position – We will consider part-time or full-time positions.\n* Compensation – Based on experience.

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Zenkraft


Customer Success Consultant

verified

Customer Success Consultant


Zenkraft

verified

salesforce

consulting

customer support

non tech

salesforce

consulting

customer support

non tech

1yr

Stats (beta): 👁 2,115 views,✍️ 0 applied (0%)
Zenkraft is looking for an applicant in the Reno/Tahoe area who can work with customers to quickly integrate our shipping solution. Zenkraft is the preferred Salesforce integrator for FedEx, UPS, USPS, and 30+ other global shipping carriers. Zenkraft’s customer portfolio includes small startups to some of the largest global companies.\nThis is a great position for someone who is looking to expand their knowledge of Salesforce through customer interaction. Applicants will need familiarity with the force.com ecosystem, and have excellent customer service skills. To apply please do the following:\nSpin up a Salesforce demo org, install our FedEx solution email a shipping label (with your name on it), and anything else you would like us to see to [email protected]\nWe will respond with next steps. Below is a support document outlining the process of setting up our solution:\nhttp://support.zenkraft.com/fedex-app/create-a-fedex-shipment-from-any-object-in-15-minutes-step-by-step

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Auth0


Customer Success Architect

Customer Success Architect


Auth0


architecture

customer support

architecture

customer support

1yr
\nAuth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.\n\nThe Customer Success Architect (CSA) is a customer facing role requiring a unique combination of technical knowledge, vision and leadership. The CSA owns the technical guidance and leadership in key customers, driving them to ongoing success with the Auth0 platform, and working in partnership with the Customer Success Manager. CSA’s will work closely with customers from onboarding to go-live and throughout the customer lifecycle.\n\nResponsibilities:\n\n\n* You will work in partnership with Customer Success Managers (CSM) to accelerate successful adoption and growth within enterprise customer accounts.  CSMs focus on the business relationship and leadership while the CSA will focus on technical relationships and leadership.  Together, you’ll be a highly valued resource for customers.\n\n* You will immerse yourself in the projects and goals of a handful of key accounts.\n\n* You will provide the customer with architectural guidance and technical leadership, helping translate business and security requirements into technical requirements and projects Auth0 can fulfill.\n\n* You will be responsible to advance customers integration maturity by providing guidance around common patterns and best practices.\n\n* You will help customers to set up centers for “enablement”, including identifying and supporting the training of Auth0 experts and building knowledge and code repositories. You will identify technical projects that can be driven by the Auth0 Professional Services team and oversee the successful management and execution of these projects within your customer base.\n\n* You will provide a support handover at customer go-live, collating and providing all technical and architectural documentation specific to the customer’s integration to set up Auth0’s support team for success.\n\n* You will feedback your real world technical experience with customers through engineering, content and product teams to advocate for customer trends, product improvements and provide training/knowledge transfer.\n\n\n\n\nRequirements:\n\n\n* In depth knowledge and experience across any common development languages/technologies, with node.js and front-end development framework knowledge being a plus.\n\n* Technical knowledge of authentication and authorization protocols and application security.\n\n* Familiarity with the whole development lifecycle including modern development tools, languages and frameworks, continuous integration/deployments tools and monitoring, performance and optimization practices.\n\n* Ability to evaluate security solution architecture from an application perspective and make recommendations for improvement in relation to identity, authentication and security, making use of the Auth0 platform.\n\n* Ability to evaluate and connect technical needs with line of business needs.  This could include explaining technical concepts to non-technical stakeholders as required.\n\n* Experience with championing and driving the development of product software features and extensions by working in conjunction with internal engineering teamsDeep passion for making customers successful and expanding their use of Auth0 products and services.\n\n* Comfort in multitasking across parallel work streams, juggling different roles and priorities in each.\n\n* Excellent written and verbal communication skillsAbility to set expectations and communicate goals and objectives with customers and teammates.\n\n* Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the customer and Auth0.\n\n\n\n\nAuth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Auth0


Technical Customer Success Manager

Technical Customer Success Manager


Auth0


customer support

exec

customer support

exec

1yr
\nThe Technical Customer Success Manager (T-CSM) scales across a broad number of customers in our SMB and mid-market segments to ensure customers move to and remain in healthy productive use of the Auth0 platform.  T-CSMs apply their expertise in development and IdAM solution architecture to help customers integrate and continue to mature their adoption of Auth0. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.\n\nResponsibilities:\n\n\n* You will immerse yourself in the common patterns and practices of Auth0 solutions\n\n* You will manage the onboarding of new customers, ensuring technical elements of onboarding are correctly gathered to provide seamless engagement with professional services and/or to ensure correct enablement path.\n\n* You will align customers to patterns and practices and provide high level architectural guidance on the recommended implementation.\n\n* You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials.\n\n* You will use systems to analyse data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health.\n\n* You will establish relationships with customers’ senior technical project stakeholders and developers, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems.\n\n\n\n\nRequirements:\n\n\n* Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience (developer through to exec sponsors).\n\n* Experience working in a customer facing role and working internally with Sales, Support, Professional Services, and Product/Engineering.\n\n* Extensive experience with software development, common development frameworks, API’s,  SSO and authentication and authorization protocols. Node.js and front-end development framework knowledge being a plus.\n\n* Superb problem solving skills - proactively crafting and selling customer vision on how to make Auth0 a core part of their system landscape.\n\n* Experience coordinating internal resources for projects, product updates, issue and incident resolution together with owning and managing any relevant customer communications.\n\n\n\n\nAuth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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PhishLabs


Technical Support Engineer Contract

Technical Support Engineer Contract


PhishLabs


customer support

engineer

customer support

engineer

1yr
\nPhishLabs, the leading provider of cybercrime protection and intelligence services, headquartered in Charleston, SC, is seeking an experienced Technical Support Engineer Consultant to join our exceptional team dedicated to fighting back against attacks that exploit people.\n\nWhy PhishLabs? Online threats continue to grow and change. Effectively countering those threats requires continuous improvement, innovation, and creativity. PhishLabs offers an opportunity for skilled engineers to channel their creativity and innovation toward countering these threats in an environment of respect and collaboration. Engineering for PhishLabs presents an opportunity to challenge yourself technically while benefiting the online ecosystem. With a team of world class security experts, a strong base of top-tier clients and the increasing sophistication and proliferation of cyber crime, PhishLabs is very positioned to continue its rapid growth.\n\nThe Opportunity:\n\nYou will be a critical consultant to our Client Success and Engineering teams. This opportunity can be onsite in Charleston, SC or completely remote and is an open ended contract.\n\nHow you will impact PhishLabs and our clients:\n\n\n* Assist clients with whitelisting so phishing simulation emails can be seamlessly delivered through various mail filtering tools, including Mimecast, Proofpoint, and others\n\n* Assist clients install PhishLabs software, Microsoft add-ins, in complex mixed client environments\n\n* Work with third-parties to ensure PhishLabs mail servers and domains used for simulations are not black-listed\n\n* Assist in creating client-facing technical documentation\n\n* Assist clients in trouble shooting when issues arise with phishing program tools and deliverables\n\n* Manage in the creation and communication of release notes\n\n* Assist in quality assurance and testing efforts\n\n\n\n\nWhat you NEED to succeed:\n\n\n* Microsoft Certified Engineer (MCSE and/or MCSA)\n\n* Google Chrome Extensions\n\n* Chrome Marketplace\n\n* Experience using Web debugging tools: Fiddler, HTTP Watch, Chrome Developer Tools etc. \n\n* Plugin expert / ability to debug MSI files\n\n* Active Directory / Azure\n\n* Exchange / Office365\n\n* System Center Configuration Manager (SCCM) / Intune\n\n* Windows Server\n\n\n

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Broadway Technology


Japanese-english Application Support

verified

Japanese-english Application Support


Broadway Technology

verified

finance

customer support

non tech

english teacher

finance

customer support

non tech

english teacher

1yr

Stats (beta): 👁 2,346 views,✍️ 0 applied (0%)
Do you enjoy working with customers to find and resolve bottlenecks within complex systems? Do you get bored doing the same tasks every day? Do you get excited coming up with creative solutions to hard problems? Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day.\n\nThis is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology – electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal.\n\n**Responsibilities:**\n- Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.\n- Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected\n- Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.\n- Proactively preventing future problems by coming up with both tactical and strategic solutions\n\n**Requirements:**\n- Must be bilingual in Japanese and English\n- Must be willing to work Tokyo business hours\n- Previous experience in a customer support role - trading support experience is a MUST\n- Strong attention to detail, self-management, initiative, discipline, and follow-through\n- Exceptional problem solving ability\n- Excellent written and verbal communication skills\n- Unrelenting dedication to customer success\n- Familiarity with SQL and databases\n- Bachelor’s Degree - economics, business, or engineering preferred\n\n**Strongly Desired:**\n- Familiarity with at least one scripting or object-oriented programming language\n- Experience working with UNIX/Linux\n\n*Broadway Technology is a leading provider of advanced high-performance financial trading solutions for electronic fixed income markets. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We hire developers who thrive on building the most advanced technology. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs, yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.*

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Bibblio


Wordpress Plugin Technical Support

verified

Wordpress Plugin Technical Support


Bibblio

verified

php

wordpress

customer support

php

php

wordpress

customer support

php

1yr

Stats (beta): 👁 861 views,✍️ 0 applied (0%)
We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.\n\nIn addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.\n\n**Your responsibilities:**\nAnswer all customer support inquiries related to the plugin and provide best practice advice\nMinor CSS customisations \nPerform remote manual integrations if necessary, which may involve basic PHP editing\n\n**The ideal candidate:**\nStrong understanding of both back-end and front-end WordPress development\nPHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. \nFamiliarity with JavaScript and jQuery\nUnderstanding of CSS\nComfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.\nConfidence using Codex and searching the WordPress core when necessary\nExperience working with RESTful APIs and formats (JSON, XML)\nExcellent customer service skills and strong grasp of the English language\n

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GoDaddy


Advanced Technical Support - Sucuri

Advanced Technical Support - Sucuri


GoDaddy


infosec

php

linux

customer support

infosec

php

linux

customer support

1yr
**About GoDaddy**\n\nGoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.\n\nThe candidate has the opportunity to work with different technologies and learn different aspects of Information Security.\n\nThey will mainly work with website cleanups but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.\n\n\n**Responsibilities**\n* Website cleanup and troubleshooting (this role will resolve customer issues through support tickets) \n* Code reading to determine if a particular file is malicious or not \n- Feeding our system with new findings to improve our automation process \n- Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software \n- Writing regular expressions "regex” \n\n**Requirements**\n- General understanding of security principles and use good security practices in general \n- Linux experience \n- CLI and cPanel \n- Experience with Apache, Nginx and other web servers \n- Experience with WordPress, Joomla, Magento, vBulletin and other CMS software \n- Web Malware Experience (decoding, understanding) \n- PHP and Shell scripting/automation \n- Open source and community participation and contributions a plus \n\n\n**Tools We Work With**\n- Jira \n- Bitbucket \n- Trello\n\nGoDaddy is an equal opportunity employer.

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Private this will be provided once an NDA has been signed


Meteor Developer Required Take over Support Cloud Based Paas Platform Needs Know Have Vast Experience Meteor Blaze


This is a remote position

Meteor Developer Required Take over Support Cloud Based Paas Platform Needs Know Have Vast Experience Meteor Blaze


Private this will be provided once an NDA has been signed

This is a remote position

meteor js

dev

customer support

cloud

meteor js

dev

customer support

cloud

This is a remote position1yr

Stats (beta): 👁 956 views,✍️ 0 applied (0%)
\n\n#Location\n- This is a remote position

See more jobs at Private this will be provided once an NDA has been signed

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TXODDS


Integrations Dev Support

Integrations Dev Support


TXODDS


customer support

customer support

1yr
\nTXODDS is looking for an Integrations and Dev Support person to join its growing team. \n\nWe provide a range of XML/JSON APIs and publish/subscribe real-time data feeds to customers and so experience of technical customer support in similar environment would be key. The attributes we are looking for include:\n\n\n* Great at problem solving, troubleshooting and take pride in solving particularly tricky issues, whilst working closely with customers and across the business.\n\n* Willing to go the “extra-mile” to help resolve customer issues.\n\n* Very strong technical investigation and problem solving skills.\n\n* You will identify, research and collaborate with other teams to help resolve technical issues and communicate with customers and users to report on the status and resolution of issues.\n\n* You will have exemplary communication skills that instil confidence in customers and colleagues and work proactively with these stakeholders to identify trends and issues.\n\n* Experience of working with both development and operations teams is important as you will need to understand change control, release procedures to coordinate both internally and with customers\n\n\n\n\nResponsibilities\n\n\n* Managing and forming technical relationships with customers support, development and infrastructure teams.\n\n* Preparing new user access and providing integration support for the customers development lifecycle.\n\n* Authoring and updating customer product technical documentation (User Guides,  How To guides, Helpdesk FAQs/Self-help portals )\n\n* Providing internal product support to development, commercial teams.\n\n\n\n\n\n* Providing 2nd/3rd line support to the Helpdesk\n\n* As sports are 24/7/365 then some out of hours work, on-call rota should be expected\n\n\n\n\n\n\nGood technical knowledge of at least some of the following:\n\n\n-              ActiveMQ or similar messaging platforms\n\n-              Familiarity with JSON/XML APIs\n\n-              SQL (Postgresql, Impala, MySQL)\n\n-              Centos (Linux) shell scripting\n\n-              Office 365 (Excel , Word)\n\n-              ELK Stack ( Kibana, Elasticsearch ) building dashboards\n\n-              Grafana configuration, building dashboards\n\n-              Experience of building code with Maven/Java, Visual Studio/C#\n\n-              Javascript/HTML/CSS\n\n-              Confluence/ JIRA\n\n-              Technical documentation authoring ( Topic based authoring/Madcap Flare )\n\n-              R language/R Studio\n\n-              TIBCO Spotfire ( or similar visualisation products )\n\n-              Puppet

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Blockstream


Devops Production Support Engineer

Devops Production Support Engineer


Blockstream


customer support

devops

engineer

devops

customer support

devops

engineer

devops

2yr
\nPioneering advancements in blockchain technology infrastructure, Blockstream is the leading company extending Bitcoin at the protocol level to support a broad range of new asset types and financial markets. Blockstream supports values of decentralization, privacy, end-to-end security, user control, and open, permissionless innovation.\n\nAs a DevOps / Production Support Engineer you will be responsible for all aspects of operational maintenance and incident response for a 24x7 mixed cloud and bare metal Linux production operations environment. You will oversee day to day deployments, ensuring that service SLAs are met, and responding to outages as necessary.\n\nIdeally, you have experience in both formal operational roles -- a NOC  or equivalent environment -- and in startup DevOps or SRE roles. You will have the ability to work creatively within a standard set of operational guidelines. You thrive on well-defined process and you are proactive about ensuring that operational process bridges the gap between expectation and real-life experience.\n\nYou will enjoy a fast-paced creative atmosphere of a well-funded FinTech Series A startup, multitude of growth opportunities, excellent compensation and benefits, flexible working schedule, and an option for telecommute.\n\n*** A strong preference is given to the candidates living in Europe or in Asia.\n\nResponsibilities:\n\n\n* Oversight of Operational Environment: You will be responsible for being aware of the state of a running system and being familiar with every piece of it; you will be the first person to notice indications of operational anomalies and be capable of responding proactively well before an incident becomes service affecting.\n\n* Change Management: You will be responsible for managing changes to the running system in order to maintain SLAs. You will work closely with Engineering to track changes during development, at the point of deployment, and in production.\n\n* Ownership of Infrastructure: You will own, as part of the Production Services team, the infrastructure required to maintain production services, including monitoring and notification services, network infrastructure, and cloud service accounts.\n\n* Engineering Support: You will support ongoing Engineering efforts and provide input into systems design in support of SLAs. You will provide Engineering with day-to-day technical support and provide support for development environments.\n\n* Customer Interactions: You will act as the primary liaison with external customers in relation to production business-to-business services and will maintain relationships with vendors and service providers.\n\n\n\n\nRequirements:\n\n\n* 5+ years of experience in a formal operational environment (Data Center or ISP NOC or equivalent)\n\n* Understanding of operational responsibility and ability to own running services with little oversight.\n\n* Ability to perform all aspects of Unix / Linux server administration in Cloud and bare metal environments.\n\n* Exert Shell scripting skills\n\n* Strong Cloud experience (AWS, Google Cloud Services, Azure)\n\n* 24x7 Operations Experience\n\n* Security Orientation: genuine enthusiasm for all aspects of security -- network, physical, operational.\n\n* Comprehensive understanding of security practices in a distributed environment.\n\n* Ability to work with Software Engineering to ensure operations-focused systems design.\n\n* Experience with a subset of languages: Python, Ruby, Go, Rust, Javascript\n\n\n\n\nPluses:\n\n\n* Experience in DevOps and test/deployment automation\n\n* Network Engineering experience\n\n* Server Hardware experience\n\n* Data Center experience\n\n* Cluster administration experience\n\n* Software Engineering background\n\n* Bitcoin miner experience\n\n* Financial systems experience\n\n* Telco / ISP NOC or Operations background\n\n* Big Data experience\n\n* Chef / Ansible / Puppet etc.\n\n* GitHub or other repositories\n\n\n\n\nTo Apply:\n\n\n* Please share your resume in PDF, text or Word format. And we love to read Cover Letters!\n\n* Please share your own projects, Open Source contributions for immediate review\n\n* Tell us why you would be excited to work for Blockstream\n\n\n

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Stats (beta): 👁 1,262 views,✍️ 0 applied (0%)
Join the Teramind team!\n\nCome and help build the best insider threat prevention software around. We need tech-savvy, personable, creative individuals for key customer-facing positions.\n\nResponsibilities:\n- Own customer requests, tickets and feedback, and channel it through the company to make sure it's resolved\n- Resolve customer issues as they arise\n- Ensure customer satisfaction with our product\n- Suggest to the customer different ways to use our software\n- Recommend best-use practices\n\nRequirements\n\n- Happy personality a MUST!\n- Admin-level knowledge of Windows and Linux\n- MacOS knowledge is desired, but not required\n- Native-level English\n\nThis is a full-time, remote position

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Dropsource


Developer Support Specialist

Developer Support Specialist


Dropsource


dev

customer support

digital nomad

dev

customer support

digital nomad

2yr
\nOPPORTUNITY\n\nDropsource is looking for someone to drive and deliver developer support to our users. If you love helping people solve problems and enjoy troubleshooting complex technical issues, this is an opportunity to help our community of users build data-driven and truly native mobile apps on the Dropsource platform. You’ll be part of an innovative, high-tech, well-funded startup working to change the way software is built. The Dropsource editor is a unique development environment that dramatically speeds up the process of app creation. We are not looking for the average customer support person for this role – you will become a Dropsource expert and will provide reliable and professional guidance to our users that will help them to implement a wide variety of app use cases. You’ll regularly debug development projects, specifications, and integrations.\n\nWHAT YOU’LL DO\n\nYou’ll own Developer Support at Dropsource, taking responsibility for fielding support requests, work with product developers and other team members to ensure swift resolutions to user issues, while aiming to resolve support problems yourself without assistance wherever possible, and build best practices for support. You’ll need to quickly onboard yourself with the platform and other technologies as required, finding the information you need to give our users the help they need to develop their apps. This role needs a self-directed, analytical individual who is motivated by customer success, is keen to create a dialogue with our community, and to capture user feedback on the product.\n\nYour responsibilities will include:\n\n\n* Respond to support requests via live chat, forum, email, calls\n\n* Manage support via a variety of channels, prioritizing effectively between issue and customer types\n\n* Support will include troubleshooting problems in the functionality of user apps / helping users to debug projects, implement app development use cases, and integrate external services with the platform\n\n* Drive support strategy within the team\n\n* Liaise with developers to report and follow up on bugs/issues\n\n* Liaise with other team members to contribute to product, marketing, and education initiatives\n\n* Analyze and report on user feedback\n\n* Advocate for the user perspective, proactively flagging up potential issues\n\n* Help with enterprise client support\n\n* Contribute to product and roadmap discussions and decisions based on your frontline interactions with the Dropsource user community, guarding a customer-first orientation\n\n\n\n\nRequirements and Qualifications\n\nThe ideal candidate will meet the following requirements:\n\n\n* Experience delivering technical support\n\n* Ideally you’ve supported users on a developer product\n\n* You’re a problem solver and facilitator, motivated to help people build their projects\n\n* You strive to achieve a high level of responsiveness and are always focused on customer success / satisfaction\n\n* Understanding of software development concepts and willingness to learn\n\n* You might not be a software developer but you can code to a basic level in at least one language (e.g. HTML, Javascript, Java, JSON) and will be confident learning about app development, APIs, data modeling, and tinkering with other technologies as required\n\n* You can pick up skills quickly, synthesizing what you’ve learned and conveying it to others\n\n* Familiarity with mobile development concepts is a plus\n\n* Self-directed, proactively taking responsibility for issues and able to figure out problems with minimal help\n\n* When you encounter something you don’t know, your first instinct is to figure it out yourself, but you know when to ask for help when you do need it\n\n* You enjoy developing constructive relationships with a community of users\n\n* Able to thrive within a fast moving startup environment including people in different locations\n\n* Excellent written communicator, able to convey complex instructions and guidance to people from a diverse range of backgrounds, many speaking English as a second language\n\n\n\n\nDropsource Offers\n\nDropsource is headquartered in downtown Raleigh, NC and offers flexible office hours, telecommuting options, competitive salaries and benefits and equity participation.\n\nDROPSOURCE (QUEUE SOFTWARE INC.) IS AN EQUAL OPPORTUNITY EMPLOYER

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Atlassian


Support Engineer

Support Engineer


Atlassian


customer support

engineer

customer support

engineer

2yr
\nCompany Description\n\n\nSoftware is changing the world, and we’re at the center of it all. With more than 60,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, Bitbucket, and Stride–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.\n\nWe believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.\n\n\n\n\nJob Description\n\n\nDo you enjoy helping smart people overcome their technical issues? The Platform Services team is looking for a Support Engineer to help support the US-based Atlassians. This means we need an excellent communicator working out of our new Mountain View office. You will be working closely with the Platform Services team and help communicate changes and best practices out to our US users and relay any feedback. You will also help analyze problem reports to help determine the best ways for us to improve our service.\n\n\n\n\n\nQualifications\n\n\n\n\n* \n\nBe the first responder to both simple and complex internal support requests for our Platform Services: Triage incoming support requests or problem reports, either handling them or delegating them to the relevant engineer\n\n\n* \n\nWork closely with developers across Atlassian to help them work through any issues they encounter as they use Platform Services\n\n\n* \n\nWork closely with the Platform Services team to deeply understand the system\n\n\n* \n\nWork closely with other SHIELDs in the company and industry to identify and adopt any applicable established best practices\n\n\n* \n\nDebug deep into the core of the Platform Services and the guts of AWS to understand and fix failures\n\n\n* \n\nUnderstand users pain points, spot patterns, suggest or implement improvements\n\n\n* \n\nPerform contact rate analysis\n\n\n* \n\nMonitor and report on contact rate: are things getting better or worse?\n\n\n* \n\nSpot any trends, and suggest improvements to keep contact rate low\n\n\n\n\n\n\n* \n\nModify our services, processes and documentation to try and prevent the problems/questions from arising again\n\n\n* \n\nDevelop tools and processes to further automate and scale the support we provide to users.\n\n\n\n\nKEY SKILLS\n\n\n* \n\nStrong verbal and written communication ability\n\n\n* \n\nAnalytical and systematic approach to problem solving\n\n\n* \n\nDesire to help others with their technical problems, even if trivial or repetitive\n\n\n* \n\nDesire to reduce redundant work and toil via process, code, and documentation improvements\n\n\n* \n\nDeep technical curiosity\n\n\n* \n\nAbility to read, understand and write Java and Python\n\n\n\n\nPREFERRED SKILLS\n\n\n* \n\nKnowledge of AWS services\n\n\n* \n\nKnowledge of SQL, splunk.\n\n\n* \n\nFamiliarity with PostgreSQL and DynamoDB\n\n\n* \n\nExperience with MICROS platform, JIRA, Confluence and 12-factor apps \n\n\n\n\n\n\n\n\n\nAdditional Information\n\n\n\n\nWe believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.\n\nAll your information will be kept confidential according to EEO guidelines.

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OfficeNinjas


Project Manager

verified

Project Manager


OfficeNinjas

verified

customer support

exec

customer support

exec

2yr

Stats (beta): 👁 1,020 views,✍️ 0 applied (0%)
OfficeNinjas is bursting at the seams with new campaigns, initiatives, and events designed to empower our global community of admins. We’re searching for an ace project manager to take each one of our BIG ideas and map out a path from concept to reality.\nThe ideal teammate will embrace the responsibility of managing every project from start to finish, using their smarts, resourcefulness, and next-level organizational skills to deliver high-quality work that’s accurate and always on time. They can juggle multiple projects with grace (Admingling Event Series, Admin Week, and Ninja Labs are three examples). And while they’re always anticipating potential issues, they can roll with the punches and problem-solve on the fly.\nMost importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The project manager must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.\nFeeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.\nLearn more about OfficeNinjas and our hiring process -> https://officeninjas.com/careers/\nWHAT YOU'LL DO\n- You’re the master of to-do lists. You ensure every aspect of your assigned projects—from brainstorming to execution—is successfully completed on time.\n- You’re the deadline whisperer. You constantly evaluate every project, adjusting priorities and anticipating issues. Because you’re on top of everything, it’s easy for you to generate status updates and present them.\n- Each of your projects has a different team, and you’re responsible for onboarding its members and facilitating its communication. You not only answer questions and run interference, but you also ensure that your teammates are enjoying their work and feel supported.\n- You create budgets and stick to them. You keep one eye on expenses and the other on sales projections.\n- Quality control begins and ends with you. You triple check, test, and analyze every aspect of your project during every phase, from pre-launch to post-mortem.\n- Through regular Slack calls, you share updates, progress, and obstacles with the OfficeNinjas’ founders.\nWHAT YOU NEED TO HAVE\n- 20+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours).\n- A minimum of one year of experience working in a fast-paced, remote environment.\n- An unshakable ability to work autonomously and stay focused without oversight or hand-holding.\n- Ninja-level mastery of Asana or a similar project management tool.\n- Proficiency in Google Drive, Docs, Sheets. (You find joy in looking for new add-ons and sharing them with the team.)\n- A healthy combination of big-picture perspective and appreciation for the details.\n- A passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.\n- An appreciation for candor. You can handle it, and you can offer it up.\n- Tech savviness. You’re constantly collecting new tech tools, and you think every new software system is figureoutable.\n- Excellent written communication skills. You get to the point in as few characters as possible.\n- Major chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.\n- A growth mindset. You seize opportunities to learn skills outside your job description.\nBONUS\n- Experience with Zapier, Typeform, LastPass, Slack, Canva, Salesforce, QuickBooks, Tableau.\n- Interest in attending OfficeNinjas events.\n- Willingness to travel to San Francisco Bay Area for team meetings.\nLAST WORDS\nWe mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, delivering in three months what most businesses complete in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.\nThe Project Manager is a long-term role, and they will be crucial to our success and growth. They’ll be the first and last eyes on every project. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.\nDid this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!

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Dealer Inspire


Support Developer

Support Developer


Dealer Inspire


dev

customer support

digital nomad

dev

customer support

digital nomad

2yr

Stats (beta): 👁 475 views,✍️ 0 applied (0%)
\nAbout You:\n\nYou are the kind of developer who leaves no stone unturned when fixing a bug or completing a task. You have a knack for detail; especially details that aren’t working the way they should. If something is broken, you go the extra mile to fix it, while looking out for ways to improve it at the same time. You value code quality and reliability. You thrive in a collaborative team environment.\n\nJob Description:\n\nExecution of client requests, bug fixes, updates, and maintenance on production WordPress websites. Working out of our support desk system, you will interact with clients, troubleshoot issues, build custom functionality, address frontend display problems, and be a knowledge resource for teams with less technical background.\n\nRequired Skills:\n\n\n* Strong knowledge of HTML, CSS, JS, PHP.\n\n* Understanding of WordPress and experience building wordpress themes.\n\n* Familiarity and experience with Git/Mercurial.\n\n* Familiarity with frontend frameworks like Bootstrap, Bourbon, or Foundation.\n\n* Expertise in building and testing responsive sites.\n\n* Must be organized, detail oriented, and able to juggle multiple projects with varying timelines and requirements.\n\n* Fast learner & interested in new technologies.\n\n* The ability to remain cool under pressure.\n\n\n\n\nNice to have:\n\n\n* Experience with SASS/SCSS.\n\n* Experience with build tools like Grunt or Gulp.\n\n* Any design experience with Photoshop, Illustrator, InDesign etc.\n\n\n\n\nResponsibilities May Include:\n\n\n* Development work on client websites using our Award-Winning, WordPress based platform.\n\n* Working with our support team, backend developers, and designers to fulfill support requests.\n\n* Turning Photoshop mockups into functioning modules or pages.\n\n* Correct bugs / issues on current sites.\n\n* Building new features or custom functionality on client sites.\n\n\n\n\nCompensation:\n\n\n* Compensation based upon skill and previous experience. Motivated and talented individuals may advance quickly in our fast growing company.\n\n\n\n\nPerks:\n\n\n* Health & Dental Insurance\n\n* 100% match of your 401k contributions up to 4% of your gross income\n\n* 10 days paid time off, 4 days of sick time and selected paid holidays\n\n* Work time/Fun time bi-monthly team outings\n\n* Coaching and career building\n\n* Subsidized gym membership\n\n* Subsidized internet access for your \n\n\n

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Mediavine


Publisher Support Engineer

Publisher Support Engineer


Mediavine


customer support

engineer

customer support

engineer

2yr
\nMediavine, a fast-growing advertising management company representing over 2500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.\n\nWe are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.\n\nAs a Publisher Support Engineer at Mediavine, you can expect to:\n\n\n* Troubleshoot and resolve support tickets from publishers\n\n* Work with the development team on plugin rollouts\n\n* Work with the support team to triage different technical problems\n\n* Help to educate publishers on technical concepts & explain in non-technical ways\n\n* Provide basic tweaks to customer blogs\n\n\n\n\nRequirements:\n\nMust Haves\n\n\n* Bachelors Degree in Computer Science OR equivalent technical experience\n\n* Comfortable with HTML, CSS, basic JavaScript & PHP\n\n* Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.)\n\n* 2+ years experience in a customer service role\n\n* Excellent problem solving and troubleshooting skills\n\n* Ability to empathize with customers\n\n* Continuous drive to learn\n\n* Native level proficiency with the English language\n\n* Located within the United States\n\n\n\n\nBonus points for\n\n\n* Experience working with Agile Frameworks like SCRUM\n\n* Technical experience within the Wordpress platform\n\n* Experience with transactional databases (SQL, mySQL, etc.)\n\n\n\n\nBenefits\n\n\n* Travel opportunities\n\n* Work Remote\n\n* Comprehensive Benefits including 401k, Health, Dental, and Vision insurance\n\n* Learning Allowance\n\n* Access to experienced engineers with direct mentorship opportunities\n\n* Generous Vacation/Time off policies\n\n\n

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WP All Import


Support Rep for WP All Import

Support Rep for WP All Import


WP All Import


php

wordpress

customer support

non tech

php

wordpress

customer support

non tech

2yr
## $30 per hour and a minimum of 30 hours per week.\nOur team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.\nYour main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.\n### Flexibility\nWe are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.\nIt doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.\n### Responsibilities\nOur customer support reps are expected to perform the following tasks:\n› Respond to customer support inquiries\n› Add to and improve documentation\n› Aggregate user feedback and assist with roadmap decisions\n› Reproduce bugs and test fixes\n› Test development versions of WP All Import before release\n### Minimum Requirements\nCandidates must have the following knowledge and experience in order to be considered:\n› Minimum availability of 30 hours per week.\n› Expert-level WordPress knowledge: troubleshooting, development, database structure, etc.\n› Intermediate-level PHP knowledge. Can quickly write PHP functions, use arrays, and make use of our API.\n› Familiarity with phpMyAdmin, cPanel, WordPress sites via FTP.\n› Fast, hands on learner. Can quickly pick up new software, PHP functions, and related technologies.\n› Able to communicate in a concise and timely manner via Basecamp and GitHub.\n### Bonus Points\nThe more of these boxes you can tick the better, in descending order of importance:\n› Experience with WooCommerce.\n› Experience in plugin development.\n› Up to date knowledge of WordPress.\n› Knowledge of XPath.\n› Attends WordCamps, meetups, or other industry conferences.\n› Experience working remotely as part of a distributed team.\n### To Apply\nVisit **http://www.wpallimport.com/hiring/#apply**.

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Human Brain Project PCO EPFL

 

Go Software Development Services for Openid Connect Support the DVID Image Database

Go Software Development Services for Openid Connect Support the DVID Image Database  


Human Brain Project PCO EPFL


golang

dev

customer support

digital nomad

golang

dev

customer support

digital nomad

2yr
Geneva, Switzerland - This contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to it to authenticate with HBP Identity Service. The extended DVID image service must also allow role-based authorization on par...

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Human Brain Project PCO EPFL


Go Software Development Services for Swift Storage Backend Support the DVID Image Database

Go Software Development Services for Swift Storage Backend Support the DVID Image Database


Human Brain Project PCO EPFL


golang

swift

dev

customer support

golang

swift

dev

customer support

2yr
Geneva, Switzerland - This short-term contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to allow use of Openstack Swift as a backend storage service in performance sensitive use cases. As the DVID Image s...

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Vium


Field Technical Training Support Specialist

Field Technical Training Support Specialist


Vium


edu

teaching

customer support

edu

teaching

customer support

2yr

Stats (beta): 👁 572 views,✍️ 0 applied (0%)
\nAbout Us:\n\nWant to use your experience to help save lives? Here’s the chance for you to make this a reality. Vium empowers biomedical investigators with technology that accelerates the preclinical drug discovery and development pipeline. Researchers can design, run, and analyze experiments that rapidly surface insights and high volumes of quality data. The platform improves the speed and reproducibility of preclinical research so that it is more predictive of how drugs perform in humans. The result is that better therapies get moved more quickly to patients who need them. Founded in 2013, we have a proven product, an awesome team, happy clients, smart investors and advisors, and plans to double in 2017 and beyond.\n\nThe role of the Field Technical Training & Support Specialist at Vium is both challenging and rewarding. It requires both strong training and customer service skills and technical expertise. The primary focus of this position is always excellent customer service. We strive to make sure our clients are happy and make sure their systems are secure and running optimally. The position requires training, support, and implementation experience, and troubleshooting a full range of issues to provide systems solutions for our clients. Experience in a pharma environment is a big plus.  \n\nPrimary Responsibilities:\n\n\n* Conduct on-site technical training with partners, customers, and end-users.\n\n* Provide technical support to customers, and review and solve technical issues.\n\n* Install/implement/configure upgrades and complete solutions onsite.\n\n* Troubleshoot various issues to provide satisfactory solutions.\n\n* Respond to telephone calls and emails for technical support.\n\n* Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.\n\n* Proven ability to work independently and to complete tasks despite ambiguity.\n\n* Extensive travel required – estimated at 75 percent+\n\n\n\n\nCustomer Service Requirements: \n\n\n* Above average written and verbal communication and management skills.\n\n* Excellent interpersonal skills to effectively communicate with all customers and end users.\n\n* Superb organization skills.\n\n* A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.\n\n\n\n\nTechnical Requirements:\n\n\n* Familiarity with standard networking concepts, practices, and procedures.\n\n* Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.\n\n* A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).\n\n* Familiar with a variety of the field's concepts, practices, and procedures.\n\n\n\n\nEducation and Training:\n\n\n* Successful completion of an undergraduate university degree or an IT/business program.\n\n* Accredited certifications are an asset.\n\n\n\n\n\nMore About Our Culture:\n\nWe’re a group of talented individuals across multiple disciplines, coming together to deliver great engineering! \n\nWe:\n\n\n* Say what we’ll do and then do it!  As a growing team, we’ve increased collaboration between roles of development and operations\n\n* Have an attitude of shared responsibility and value building quality into the development process.\n\n* Have a wide range of interests, which is why we’re in this company in the first place.\n\n* Are focused on results more than hours-in-a-chair-at-the-office.\n\n* Have great values and sense of community, while encouraging growth.\n\n* Love what we do and love being part of a team that rewards trying new things.\n\n\n\n\nWhat We Offer:\n\n\n* Good salaries and benefits. Who doesn’t want that?\n\n* Stock options\n\n* Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?)\n\n* Flexible work hours and Friday demo days/happy hours\n\n* Relaxed office in San Mateo with a casual environment\n\n* Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation  \n\n\n\n\nOur corporate office is in San Mateo and the remote-controlled lab is in the South Bay.

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Snowplow Analytics


Technical Customer Success Manager

Technical Customer Success Manager


Snowplow Analytics


customer support

exec

customer support

exec

2yr

Stats (beta): 👁 463 views,✍️ 0 applied (0%)
\nTechnical Customer Success Manager \n\nLocated in London, Berlin or New York \n\nOur mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Technical Customer Success Manager to help with all aspects of the post-sales relationship. \n\nThe Opportunity:\n\nAs a Technical Customer Success Manager, you'll be responsible for (i) identifying and understanding what individual clients are looking to achieve with their data, (ii) support them realising those goals, (iii) help them identify other opportunities to use data and execute on those. This isn’t your average Customer Success position and will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.\n\nYou'll be working closely with other teams within Snowplow to deliver our users the best possible service including our Support, Services, Product, Marketing and Sales teams. As our first Technical Customer Success Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.\n\nThe environment you’ll be working in:\n\nOur culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow. \n\nWhat you’ll be doing:\n\n\n* Identify customer goals and ensure these are being met throughout lifecycle with a focus on resolving any key pain points  \n\n* Build and maintain trusted relationships with our customers by developing a deep understanding of their business and aligning our product offering to their needs\n\n* Own the onboarding & implementation process for new customers \n\n* Prevent churning of accounts and optimise retention through training, workshops and continued education of our product \n\n* Proactively analyse product usage and offer tailored advice to drive product innovation and activate customers to higher levels of usage \n\n* Track and monitor customer accounts to uncover any upsell opportunities for our Sales team to pursue \n\n* Work collaboratively with other teams such as Tech Ops, Support & Engineering to solve any customer queries/issues \n\n\n\n\nWhat you bring to the team:\n\n\n* Min 3 years in a technical account management, customer success or consulting role, preferably in the data analytics space\n\n* Degree in analytically rigorous field or equivalent industry-related experience \n\n* Able to confidently and clearly communicate complex concepts to customers with sophisticated understanding of data \n\n* Strong interpersonal skills and desire to build lasting relationships with customers, as well as colleagues \n\n* Demonstrable experience leveraging data to drive product usage, identify upsell opportunities and prevent churn \n\n* Flexible, innovative and collaborative approach\n\n* Self-starter and able to prioritise \n\n* Process-oriented and strategic thinker \n\n\n\n\nWhat you’ll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday a year plus bank holidays\n\n* The freedom to work wherever suits you best\n\n* Two fantastic company away-weeks a year\n\n* Working alongside a strong and talented team\n\n\n\n\nOffice-specific:\n\n\n* Convenient central Shoreditch location\n\n* Continuous supply of Pact coffee\n\n* Regular mystery events\n\n* MacBook and 5K 27” screen \n\n\n

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Scrapinghub


Support Engineer

Support Engineer


Scrapinghub


customer support

engineer

customer support

engineer

2yr
\nAre you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month? Do you like working in a company with a strong open source foundation? Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.\n\n\nRole Responsibilities\n\n\n\n\n* Provide world class support for our Scrapinghub customers by delighting them in every interaction\n\n* Investigate and resolve issues keeping the customer up to date on progress\n\n* Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.\n\n* Demonstrate leadership and ability to work independently to resolve complex technical issues.\n\n* Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.\n\n* Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.\n\n* Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.\n\n* Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.\n\n* Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes\n\n* Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction\n\n* Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.\n\n* Be available to participate in the weekend on-call rotation - approximately one weekend per month.\n\n\n\n\n\n\nSkills/ Qualifications\n\n\n\n\n* 3+ years of support or equivalent experience in a customer facing role\n\n* Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)\n\n* Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).\n\n* Experience with any server side programming\n\n* Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.\n\n* Basic understanding of Python to be able to write a simple code or review code.\n\n* Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.\n\n* Strong team player with good analytical and technical writing skills.\n\n* Strong relationship building skills with a sense of collaboration.\n\n* Ability to multi-task and manage multiple priorities and commitments.\n\n* Availability to work full time, during APAC hours.\n\n\n\n\n

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