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18 Remote Customer Support Saas Jobs at companies like Airtable, Skedda and Decisiv, Inc. last posted 6 days ago

18 Remote Customer Support Saas Jobs at companies like Airtable, Skedda and Decisiv, Inc. last posted 6 days ago

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This week


Airtable

verified

Customer Support Advocate  


Airtable

verified

customer advocate

product support

saas

product manager

customer advocate

product support

saas

product manager

6d

Apply


Stats (beta): 👁 3,219 views,✍️ 644 applied (20%)
Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. {linebreak}{linebreak}We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!{linebreak}{linebreak}Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.{linebreak}{linebreak}# Responsibilities{linebreak} **What you’ll do**{linebreak}{linebreak}* Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable{linebreak}* Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.{linebreak}* Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.{linebreak}* Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.{linebreak}* Anticipate customer needs and problems before they surface; develop deep customer intuition.{linebreak}{linebreak}**Why's this job awesome? Because you'll:**{linebreak}{linebreak}* Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters{linebreak}* Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events{linebreak}* Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible){linebreak}* Work within a remote-friendly culture with an incredible team {linebreak}{linebreak}# Requirements{linebreak}**Who you are**{linebreak}{linebreak}* Problem solving excites you!{linebreak}* Written communication is your forté; you can distill complicated topics into something clear and succinct{linebreak}* You approach every situation with high empathy{linebreak}* You believe support can transform user experience{linebreak}* You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you{linebreak}* You're willing to travel to San Francisco twice per year{linebreak}* You have 1+ years of professional experience, ideally in a fast-paced environment{linebreak}* You have experience setting up and using Airtable (personally or professionally){linebreak}* Bonus points if{linebreak}* You have experience working for a high-growth startup{linebreak}* You have a background in education{linebreak}* You’ve worked in a customer-facing role before{linebreak}* You have a consulting background or professional project management experience{linebreak}{linebreak}**What we offer**{linebreak}{linebreak}* Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.{linebreak}* Learning & Development: we offer a $2,000 per year stipend for your personal career development{linebreak}* Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.{linebreak}* Generous PTO, sick leave, and parental leave{linebreak}{linebreak}**About Airtable**{linebreak}{linebreak}Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.{linebreak}{linebreak}We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.{linebreak}{linebreak}Airtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.{linebreak}{linebreak}Learn more about the product and signup at http://airtable.com

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Skedda

Saas Customer Support  


Skedda


saas

customer support

non tech

saas

customer support

non tech

7d

Apply


Stats (beta): 👁 2,731 views,✍️ 339 applied (12%)
***We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.***{linebreak}{linebreak}We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.{linebreak}{linebreak}Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.{linebreak}{linebreak}We're a small team, so you'll have a big impact on the product!{linebreak}{linebreak}**Your day-to-day will involve: **{linebreak}* Answering questions from prospective and existing customers through the in-app communicator{linebreak}* Helping customers find solutions to their unique scenarios{linebreak}* Conducting scheduled product demos online or via phone calls{linebreak}* Collect and report feedback for driving product-development decisions {linebreak}{linebreak}**For this role we need you to: **{linebreak}* Be motivated to help people with their questions{linebreak}* Have a friendly, engaging and relaxed style{linebreak}* Demonstrate outstanding written communication in English{linebreak}* Be generally interested in SaaS products{linebreak}{linebreak}**Specifics: **{linebreak}{linebreak}We're looking for someone to join our team on a **full-time** basis, however we'll start things on a part-time basis as we get to know each other.{linebreak}{linebreak}The initial phase will be a flexible arrangement of 20hrs per week with a minimum of 3hrs per day for a few months.{linebreak}{linebreak}Things will move to a full-time role if it’s a good fit on both sides. {linebreak}{linebreak}# Requirements{linebreak}The position is completely remote but does require that you live in a timezone between: {linebreak}***UTC-07:00 (West Coast USA / Canada) - UTC-10:00 (Hawaii)***{linebreak}{linebreak}**The role requires availability for 18:00 UTC - 02:00 UTC**{linebreak}* West Coast USA / Canada (Local time 11am – 7pm){linebreak}* Hawaii (Local time 8am – 4pm)

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This year


Stats (beta): 👁 673 views,✍️ 14 applied (2%)
Lead, Customer Success – Onboarding & Adoption{linebreak}(Remote | travel required){linebreak}{linebreak}We’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).{linebreak}If you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.{linebreak}As the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.{linebreak}{linebreak}WHO YOU ARE{linebreak}To be successful in this role, you should be passionate about things like:{linebreak}* Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users. {linebreak}* Data Informed – building data collection and analysis into processes to inform decisions{linebreak}* Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes{linebreak}* Organizational Change Management – Helping people and organizations change for the better{linebreak}* Hands-On – enjoying “getting hands dirty” by digging into complex operations {linebreak}* Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions {linebreak}* Organization & Diligence – crossing the T’s and dotting the I’s{linebreak}{linebreak}ABOUT DECISIV’S CUSTOMER SUCCESS TEAM{linebreak}Our remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.{linebreak}{linebreak}WHAT YOU’LL BE DOING{linebreak}You will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:{linebreak}Optimizing and Scaling Onboarding & Adoption Team Processes and Operations:{linebreak}* Defining and overseeing standardized customer lifecycle processes and touchpoints{linebreak}* Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage{linebreak}* Achieving operational excellence within the Onboarding & Adoption Team{linebreak}{linebreak}{linebreak}Driving Delivery of Customers’ Desired Business Outcomes:{linebreak}* Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both{linebreak}* Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes{linebreak}* Methodically managing escalations from your direct reports, other Decisiv teams, and customers{linebreak}{linebreak}Owning OKRs and Other Metrics for Your Team:{linebreak}* Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models{linebreak}* Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both{linebreak}* Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success{linebreak}* Routinely reviewing OKRs and other metrics with your team{linebreak}{linebreak}Recruiting, Coaching, and Managing the Onboarding & Adoption Team:{linebreak}* Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates{linebreak}* Setting expectations and providing regular feedback on team and individual performance {linebreak}* Delivering regular training and coaching to your team{linebreak}* Performing common managerial tasks (e.g., scheduling, expense reporting) for your team{linebreak}{linebreak}QUALIFICATIONS WE REQUIRE{linebreak}To be a viable candidate for this position, you must demonstrate to us that you have:{linebreak}* High ethical standards of conduct{linebreak}* Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData{linebreak}* Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills{linebreak}* Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company{linebreak}* Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company{linebreak}* Experience successfully managing a fully-remote team of 10 or more people.{linebreak}{linebreak}The successful candidate will also have:{linebreak}* A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team{linebreak}* The ability to work in the United States without Decisiv’s sponsorship{linebreak}* The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one. {linebreak}* A readily-available work environment:{linebreak} o With a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down){linebreak} o Where you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.{linebreak}{linebreak}QUALIFICATIONS WE REALLY LIKE{linebreak}* Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management{linebreak}* Experience building an Onboarding or Customer Success team{linebreak}* Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese{linebreak}* Live near a major transportation hub{linebreak}{linebreak}WHAT’S IN IT FOR YOU{linebreak}* A career opportunity to:{linebreak} o Lead and serve a dynamic and earnestly dedicated Customer Success team{linebreak} o Help mature and scale a growing SaaS company’s Customer Success organization{linebreak}* Work remotely when not traveling{linebreak}* Training, coaching, and support from a fun team{linebreak} o Lead and serve a dynamic and earnestly dedicated Customer Success team{linebreak} o Help mature and scale a growing SaaS company’s Customer Success organization{linebreak}* Work remotely when not traveling{linebreak}* Training, coaching, and support from a fun team{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


CartStack

Unites States, Canada verified

Technical Support Specialist - Growing Saas Business


CartStack

Unites States, Canada verified

technical

saas

english

ecommerce

technical

saas

english

ecommerce

Unites States, Canada5mo

Apply


Stats (beta): 👁 693 views,✍️ 19 applied (3%)
Description:{linebreak}As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :){linebreak}{linebreak}CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! {linebreak}{linebreak}Check out our company values page here - http://www.cartstack.com/values/.{linebreak}{linebreak}{linebreak}Benefits:{linebreak}* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year){linebreak}* We genuinely care about our employees/contractors and their happiness in their every day work{linebreak}* Chance to step in and have a big impact on a growing SaaS company{linebreak}* A fun, relaxed company culture (Skype happy hours every month!){linebreak}* Annual team trip where we meet in person for work and fun!{linebreak}* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses){linebreak}* Competitive compensation (w/ opportunity for growth related bonuses){linebreak}* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks{linebreak}{linebreak}{linebreak}So, sound like an awesome fit for you? If so, we'd love to hear from you!{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone){linebreak}* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript){linebreak}* Pro-actively helping new trialers get onboarded with their new accounts{linebreak}* Assist in developing first-class content for our help docs website{linebreak}* Review existing customer accounts for any issues or possible account optimizations{linebreak}* Reach out to customers about referrals and testimonials{linebreak}* Come up with and execute random acts of kindness for our customers :){linebreak}{linebreak}This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). {linebreak}{linebreak}# Requirements{linebreak}* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people{linebreak}* You love to solve complex, technical issues{linebreak}* 1 + years of customer support experience (Bonus if it's for a SaaS company!){linebreak}* Foundational understanding of HTML and JavaScript{linebreak}* Experience working in a remote environment{linebreak}* College educated{linebreak}* Fantastic writer and communicator{linebreak}* Access to high-speed internet {linebreak}{linebreak}#Location{linebreak}- Unites States, Canada

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# How do you apply? Apply online
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Helpjuice

verified

Account Manager/sales at Growing B2B Startup


Helpjuice

verified

sales

enterprise

account manager

customer success

sales

enterprise

customer success

6mo

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Stats (beta): 👁 646 views,✍️ 0 applied (0%)
**Rockstars Only: Fast-Paced Growing Startup{linebreak}**{linebreak}Before you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.{linebreak}If you believe you are *NOT* a rockstar, please close this ad. Rockstars only.{linebreak}**What is Helpjuice?{linebreak}**{linebreak}Helpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.{linebreak}**Why Should I work there?{linebreak}**{linebreak}We take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.{linebreak}**{linebreak}**Job Description{linebreak}We are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:{linebreak}Communicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens{linebreak}Helping clients love the product by educating them & understanding their needs.{linebreak}Personally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition{linebreak}Handling support for current customers you onboard{linebreak}**How do I apply?{linebreak}**{linebreak}We’ll only consider applications that fill out the application form{linebreak}We make 90% of our hiring decisions based off the answers provided in the hiring application

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# How do you apply? https://helpjuice.recruitee.com/o/account-manager-sales-rep-remote-jacksonville/c/new
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Loom

Customer Support Specialist


Loom


customer support

saas

b2b

non tech

customer support

saas

b2b

non tech

9mo

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Stats (beta): 👁 2,763 views,✍️ 0 applied (0%)
## Who We Are{linebreak}Loom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:{linebreak}**Loom is for colleagues and customers.** Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.{linebreak}**Loom is video recording, simplified**. Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.{linebreak}**Loom provides a human touch**. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.{linebreak}## The Role{linebreak}Our Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.{linebreak}As a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.{linebreak}We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜{linebreak}### As a Customer Support Specialist, your responsibilities include...{linebreak}* Helping customers through live chat, email and social media to ensure they are successful with our tool{linebreak}* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team{linebreak}* Contributing to our culture of "user delight" by sharing examples of user interactions with the rest of team{linebreak}* Correctly identifying and reporting on support requests so the Product team can plan future product iterations{linebreak}* Auditing and updating any support resources as the product changes (Help Center, Saved Replies, etc...){linebreak}* Helping write and maintain documentation for internal knowledge base{linebreak}* Assisting with projects related to improving our support at scale processes 🚀{linebreak}### You could be a good fit if you...{linebreak}* Have previous experience delivering a superior support experience with respect, empathy and understanding{linebreak}* Know how to to work under pressure and adapt to a fast-paced environment{linebreak}* Have excellent written and spoken English{linebreak}* Have the ability to pick up new technology quickly{linebreak}* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own{linebreak}* Are available for a full time schedule that spans weekends and may include holidays as our customers need us (working hours may include evening or early morning hours depending on your location){linebreak}### Bonus Points 💯{linebreak}* Active and passionate Loom user{linebreak}* Previous experience working remotely{linebreak}* Familiarity with Intercom, Slack and Notion - you'll be living in these tools{linebreak}* Previous experience working in SaaS{linebreak}## The Good Stuff{linebreak}* Work with a driven, welcoming team at a company that is changing how people communicate every single day.{linebreak}* Yearly retreat with the team (last year we went to Mexico! 🏝){linebreak}* Unlimited PTO{linebreak}* Shiny new Apple computer & budget for home office equipment{linebreak}**Please note:** This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.{linebreak}Loom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.{linebreak}We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. {linebreak}{linebreak}# Requirements{linebreak}Please apply via the link.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Platform.sh

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

10mo

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Stats (beta): 👁 2,291 views,✍️ 0 applied (0%)
Platform.sh is a groundbreaking cloud hosting and development tool for web applications.{linebreak}Though young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.{linebreak}{linebreak}We are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. {linebreak}{linebreak}Our Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.{linebreak}{linebreak}Mission : {linebreak}{linebreak}Sales activity for existing customers:{linebreak}{linebreak}- ensure renewal of contracts, including up and cross sells{linebreak}- report on renewal activity{linebreak}- liaise with sales team when necessary{linebreak}{linebreak}Customer care: {linebreak}- be involved in the customer’s journey from on-boarding to continued partnership{linebreak}- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks{linebreak}- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations{linebreak}- solve conflicts and concerns that were not solved at Customer Support level{linebreak}- build and manage workflows for handling complaints{linebreak}{linebreak}{linebreak}Technical Skills : {linebreak}{linebreak}- SaaS business acumen {linebreak}- relational and negotiation skills{linebreak}- ability to effectively prioritize and escalate customer issues as required{linebreak}- ability to learn and assimilate technical information quickly{linebreak}- fluent written and verbal English{linebreak}- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.{linebreak}- basic knowledge of web development workflows and tools (git, CI tools){linebreak}- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those){linebreak}- knowledge of cloud services (AWS, Azure){linebreak}{linebreak}Soft Skills : {linebreak}{linebreak}- customer orientation{linebreak}- sense of service{linebreak}- energetic and self-motivated{linebreak}- communication and listening skills{linebreak}- analytical, problem solving and troubleshooting expertise{linebreak}- organization {linebreak}- pragmatism{linebreak}- capacity to work remotely in an international fast growing environment{linebreak}- high degree of ownership over one’s work

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Visit Platform.sh's website

# How do you apply? Please send your resume and cover message to our [email protected] email addess{linebreak}We are looking forward to receiving your application !
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Filestage

verified

Customer Success Manager


Filestage

verified

customer success

customer support

saas

b2b

customer success

customer support

saas

b2b

11mo

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Stats (beta): 👁 1,013 views,✍️ 0 applied (0%)
# About Us{linebreak}At [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. {linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.{linebreak}{linebreak}# Your mission{linebreak}* **You own customer success.** You plan and execute the strategy to make our clients happy and increase their retention.{linebreak}* **You’re the best buddy of our clients.** You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.{linebreak}* **You create a well-oiled customer success machine.** You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.{linebreak}* **You influence our future and help Filestage grow.** With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.{linebreak}{linebreak}# You’re good at{linebreak}* **You enjoy connecting with people.** You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}* **You’re passionate about customer success management.** You have professional work experience in customer success management. Ideally B2B SaaS/Software.{linebreak}* **You take ownership.** You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.{linebreak}* **You are a team player.** You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.{linebreak}* **You are fluent in English.** German and French are a nice-to-have.{linebreak}{linebreak}# This is what you get{linebreak}* **You have the freedom to work wherever you want.** Come work with us at our office in Stuttgart (Germany) or work remotely.{linebreak}* **Your opinion matters and your work is valued.** You have the chance to make a difference. {linebreak}* **You have a steep learning curve** by working hands-on together with highly talented minds.{linebreak}* **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and we move fast.{linebreak}* **You work with top-notch technologies and lean processes.** We use Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.

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Quickmail.io

Customer Success Specialist


Quickmail.io


saas

customer support

non tech

saas

customer support

non tech

1yr

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Stats (beta): 👁 2,821 views,✍️ 0 applied (0%)
QuickMail is a sales automation tool for sending B2B cold emails. Small and medium businesses use it to reach out to potential customers in their market and grow their business. Because we hit product market fit very fast and are growing rapidly, we’re on the search for enthusiastic people who want to be part of this journey.{linebreak}{linebreak}As a 100% customer funded start-up, decisions are made fast between the team for the good of the customers. Working here means a lot of freedom and ability to build close bonds with each user. We strive to be anti-corporate, we remove all possible walls between the users and us to truly deliver an exceptional experience.{linebreak}{linebreak}The Role{linebreak}As part of our Customer Success team, you’ll be the first point of contact for users of Quickmail.io, and for potential users who have questions before signing up. You’ll strive to understand their goals or problem, and translate this information into actionable points for them to make the most of Quickmail. {linebreak}{linebreak}Your responsibilities will include: {linebreak} - Developing a thorough understanding of Quickmail.io’s capabilities and services. {linebreak} - Own the responsibility for any user issue or query, from origination to full completion. {linebreak} - Ensuring each user’s experience with us is outstanding, and ensuring you always go above and beyond what is required to add even more value. {linebreak} - Investigate the user’s key objectives, and driving their adoption of Quickmail.io’s functionality beyond the expected. {linebreak} - Become a user advocate within the wider Quickmail.io team by identifying common user requirements and challenges and relaying this information to constantly improve what we do. {linebreak} - Provide training and continued support through highly effective relationship management, centred on the customer experience. {linebreak} - Consistently record your interactions with users and further develop our documentation to become the Quickmail.io bible. {linebreak}{linebreak}This is an incredibly varied role on a small, growing SaaS startup where no two days will be the same. As a permanent, full-time and remote role, you will have regular contact with the other Customer Success specialists and the Founder.{linebreak}{linebreak}What you’ll need: {linebreak}{linebreak}Proven experience in a comparable role, supporting users remotely (ideally for a high growth technology company). {linebreak}A strong attention to detail with a customer centric approach. {linebreak}Be an entrepreneurial, pro-active personality with a healthy sense of humour. {linebreak}Outstanding problem solving skills, with a proven ability to simplify concepts, train others and develop relationships.{linebreak}Excellent written and verbal communication skills. {linebreak}Solid understanding of email, desktop and internet technologies. {linebreak}Any experience working within the SaaS industry or within a start-up environment would be highly regarded.{linebreak}Any experience working remotely would be highly beneficial. {linebreak}{linebreak}Please note, this role will over US business hours (either PST or ET). You will need to be available Monday - Friday, full-time to be considered, and have a fast and reliable internet connection. {linebreak}{linebreak}We value curiosity, self-motivation and outcomes very highly here, and believe these are essential traits you’ll need to be part of our team. To see our core values, check them out here: http://quickmail.io/values{linebreak}{linebreak}If this sounds like somewhere you can do your best work, please apply now via the link (including a short note introducing yourself) to [email protected] and we’ll be in touch.

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# How do you apply? Send a short note introducing yourself to [email protected] and we'll be in touch.
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Stats (beta): 👁 5,137 views,✍️ 0 applied (0%)
Boords is looking for a Sales & Customer Support Assistant to help our customers have the best possible experience. We are a self-funded saas company on a mission to make storyboarding simple. We've been running for just under 2 years and in that time have gone from an idea to a profitable, fast growing company.​{linebreak}{linebreak}We’re a small team who share an office in Old Street, London with our sister company Animade (an award winning animation studio), so you’ll be working with a tight-knit group and have the opportunity to make a real impact.​ This is a remote role, however you must be an EU citizen and be able to join our morning video calls at 9am GMT. ​{linebreak}{linebreak}### What's the job?{linebreak}{linebreak}We're looking for someone to be the first port of call for new and existing Boords customers. You'll be responsible for getting back to people via the live chat on our web app (we use Intercom), manning our email inbox and our Twitter account.{linebreak}{linebreak}You will also be filtering and qualifying potential new customers who sign up for our free trial, providing one-on-one help and converting those potential customers into paid Boords users.{linebreak}{linebreak}You'll be given full training on all aspects of the role. We work with clearly defined processes, and you will have clear targets as well as all the tools and training you'll need to excel.{linebreak}{linebreak}### Your responsibilities will include:{linebreak}{linebreak}- Fielding all incoming customer requests via Intercom, email and Twitter{linebreak}- Nurturing promising sign-ups into paying customers{linebreak}- Maintaining a consistent, friendly tone of voice{linebreak}- Updating and refining our FAQ and support documentation{linebreak}- Arranging product demos and screencasts for customers{linebreak}- Providing input based on customer suggestions during sprint planning{linebreak}- Identifying patterns in support requests{linebreak}- Keeping up to date with Boords as a product{linebreak}{linebreak}### Requirements{linebreak}{linebreak}- Outstanding written and verbal communication skills with the ability to build rapport with new customers{linebreak}- Initiative, self-motivation and good time management skills{linebreak}- Able to work well as part of a team as well as independently{linebreak}- Experience in a customer facing role{linebreak}- EU Citizenship{linebreak}{linebreak}{linebreak}### Benefits {linebreak}{linebreak}We believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture. Working with us, you can expect:{linebreak}{linebreak}- A competitive salary{linebreak}- A great work/life balance (we have fixed working hours){linebreak}- Profit share scheme{linebreak}- Team away days and trips. Last year we hired a villa in Tuscany!{linebreak}- Incredible company culture and team spirit{linebreak}- Boords hoodie 🙂{linebreak}

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# How do you apply? Please apply via Workable
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Stats (beta): 👁 3,460 views,✍️ 0 applied (0%)
YouCanBook.me is hiring for one of the best jobs in our company!{linebreak}{linebreak}We need a **wise, imaginative, decisive, strategic, inspiring,** person to head up our customer success and onboarding team (currently 3).{linebreak}{linebreak}You would get to work with our best asset - our customers - everyone from the single marketeer or university professor, to the some of the biggest companies in the world (customers from Pearson, Box, Yelp, Shopify, Pintrest, Expedia, Atlassian and many, many more all use our tool). {linebreak}{linebreak}Our hundreds of thousands of users are the ones who have pushed YouCanBook.me to be one of the fastest growing, and widely adopted scheduling tools in 2017.{linebreak}{linebreak}It's a bit crazy sometimes how we manage a million appointment bookings a month for our users, with a team of just 9, but we love doing what we do.{linebreak}{linebreak}We are small, remote, bootstrapped, profitable and all the good things. Don't apply if you're looking to rise up the ranks of a mega-corp. Instead, join our ranks, and build your craft inside our tardis. We need you.{linebreak}{linebreak}Our company has been named one of the top performing [UK tech companies by G2 Crowd](http://go.g2crowd.com/citygrid-ukireland.html). We recently sponsored [SaaStock Conference in Dublin](https://www.saastock.com/sponsors) to reach out to our main customer base - tech companies working on cloud tools. We're sponsoring the upcoming [SupConf 2017 in Atlanta.](http://supconf.supportdriven.com/){linebreak}{linebreak}We care deeply about customer success and understanding what our customers need. That's your job right there.{linebreak}{linebreak}Our co-founder and CEO, Bridget Harris, has just recently been named a [national finalist in the digital category](http://forwardladies.com/awards-2017-winners/?inf_contact_key=6bfb099cade7c45fcab4c9ffdaf3966f393d1654f22aaacd15a830a350cb4399) for the 'Forward Ladies' awards for women in business. She's a regular speaker at conferences like [Business of Software 2017](http://businessofsoftware.org/) and [Microconf 2017](http://www.microconf.com/growth/speakers/). Why does that matter? Because we like sharing how we 'walk the talk' on company culture and building a sustainable, happy software business. {linebreak}{linebreak}We are working to build an amazing place where work gets done. You'd be joining a handful of smart, imaginative, hard workers and learners. We meet up around twice a year from our locations in the US, Spain and the UK. We share and build. We celebrate success together. We work on where we went wrong, and build something better.{linebreak}{linebreak}You need to join us.{linebreak}{linebreak}**We like:** systems, processes, automation, documentation, scaling, profit and happy customers.{linebreak}{linebreak}**We don't like:** over-working, being stressed, sloppy work, typs, actual offices, paperwork, not being able to help.{linebreak}{linebreak}**What you would get:**{linebreak}{linebreak}- a fair transparent salary (depending on location and experience). (we're working on offering profit share and bonuses). {linebreak}- 'unlimited' vacation - people usually take 25-30 days per year + national public holidays{linebreak}the best health insurance we can buy for you.{linebreak}- happy to discuss any other benefits you need - we're committed to the best family support policies we can afford. Let's talk.{linebreak}- a role where you would be given the highest room to succeed, grow and produce results - we are outcome-focused, not output-driven.{linebreak}- work with a happy, funny, inclusive, hard working team - we're a mixed bunch with lots of different things in common, and separate interests which keep the rest of us amused.{linebreak}{linebreak}A quote recently from one of our team members was 'this is the most open company I've ever worked for'{linebreak}{linebreak}**So what's the job?**{linebreak}{linebreak}Well think of us as your customer. Who do you think we ought to be looking for? Our tool is a freemium, low-price-point app with some very high-paying customers (hundreds of thousands of customers in total, around 10,000 of them paying), a committed team who deals with a steady flow of tickets, and even sees a zero inbox occasionally. One of our biggest challenges is how to streamline and optimise our support to our users - how to get them to the solution as quickly as possible. {linebreak}{linebreak}So what would our Head of Onboarding and Customer Success be expected to do?{linebreak}{linebreak}This is not a trick question - we do have a list of responsibilities, honestly. But we want to know what kind of job you are looking for. Let us know how you'd love to help our company, what your skills are, why we should be considering you.{linebreak}{linebreak}**Let's hope for a magical fit.**{linebreak}{linebreak}**Caveats (sorry, yes there are a few)**{linebreak}{linebreak}- Must be willing to cover / work shifts starting 9am+ EST working hours . Will also need to be happy to occasionally cover end of day PST.{linebreak}- We like to travel - must be happy to board a plane probably every few months for flights to Europe, or meet clients in US, go to conferences, that sort of thing.{linebreak}- Our hope and expectation is to hire someone with significant experience working in a similar role for a SaaS tool - if this isn't you, please address why you'd still be a great fit for us anyway (we're always open to being persuaded).

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# How do you apply? Follow links over at https://youcanbook.me/jobs/
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Stats (beta): 👁 1,973 views,✍️ 0 applied (0%)
Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?{linebreak}{linebreak}Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps. Pretty great, right?{linebreak}{linebreak}Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our team works closely with customers to highlight what's possible with our software — from live product tours to sharing product management best practices drawn from personal experience.{linebreak}{linebreak}We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!{linebreak}{linebreak}As a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 100,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.{linebreak}{linebreak}We are looking for someone who:{linebreak}-Has been a product manager for at least 3 years{linebreak}-Brings deep experience working with SaaS{linebreak}-Loves to showcase advanced technology to sophisticated customers{linebreak}-Writes exceptionally well{linebreak}-Wants work on a team with other high-performing peers{linebreak}{linebreak}We are committed to being great, and we want someone who:{linebreak}-Has a "can do" attitude and a history of delivering superb work again and again{linebreak}-Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks{linebreak}-Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies{linebreak}{linebreak}We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program to the right candidates.{linebreak}{linebreak}For immediate consideration, please contact us at [email protected] If you have the right background, we will quickly follow up with you. We are not working with recruiters or third-party agencies.

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# How do you apply? Please send resume and cover letter to: [email protected]
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Stats (beta): 👁 4,108 views,✍️ 0 applied (0%)
#### We looking for a friendly, helpful and tech-savvy type that loves teaching people how to use things.{linebreak}We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to support all of our fans in the various parts of the world.{linebreak}{linebreak}We're a small team, so you'll have a big impact on the product.{linebreak}{linebreak}**Your day-to-day will involve:**{linebreak}Answering user questions via in-app messenger{linebreak}Explaining new functionality to existing customers{linebreak}Conducting scheduled product demos online or via phone calls{linebreak}Creating and improving support documentation{linebreak}{linebreak}**For this role we need you to:**{linebreak}Be motivated to help people with their questions{linebreak}Have a friendly, engaging and relaxed style{linebreak}Demonstrate outstanding written communication{linebreak}Be generally interested in SaaS products{linebreak}{linebreak}#### Specifics:{linebreak}The role is part-time. Flexible 20hrs per week with a minimum of 3hrs per day during business hours.{linebreak}The position is fully-remote but does require that you are in a timezone close to UTC-05:00 (New York, Toronto, Chicago…).{linebreak}{linebreak}We're ideally looking for someone to join our team on an ongoing basis with additional hours, however we'll keep it relaxed initially as we get to know each other.{linebreak}{linebreak}#### About Us:{linebreak}Skedda is cloud-based, business-to-business SaaS platform for managing bookings for “spaces” at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, studios, halls, courts or any other kind of “space”. It’s truly an international product, with active customers in over 2000 cities globally.{linebreak}{linebreak}We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.{linebreak}{linebreak}We'd love you to join the team!

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Stats (beta): 👁 4,059 views,✍️ 0 applied (0%)
We are a medium-sized email service provider, looking for someone to provide helpful technical support. We have customers needing support via our help desk ticketing system (in the majority of cases), and via phone. We have a 24 hour help desk, with staff currently located in New Zealand (where our head office is!), Australia, the USA, the UK, and Spain, and we need an additional support agent to help us cover the North American timezones.{linebreak}As such, you should be located in the USA or Canada, or be a native English speaker in the same timezones.{linebreak}{linebreak}Our team is generally university educated, and we are ideally looking for someone with excellent written communication skills who achieved high marks within his or her university or tertiary qualification, or has a similar level of ability. Speaking of written skills, you will ideally be the type of person who easily spots written mistakes made by others, such as mixing up the words affect/effect, there/their/they're, less/fewer, its/it's, etc. and you ideally revel in your own ability to communicate in an unambiguous and easy-to-understand manner.{linebreak}{linebreak}Desired Skills:{linebreak}{linebreak}* Excellent written communication skills, and the ability to understand sometimes complicated scenarios, and provide well-thought-out written responses.{linebreak}* A cheerful, friendly, and patient phone-manner (although most support is written/ticket-based).{linebreak}* The ability to work independently, from home, with a reliable/fast internet connection.{linebreak}* A good understanding of computers and internet technical issues (e.g. you have heard of IP addresses, etc.) You should be the type of person that non-technical friends ask for 'techy' help.{linebreak}* In your application, please provide details of your past employment. Please let us know in your application exactly why you think you would be a great fit for this job. If you have the ability to create a short video introduction of yourself (approx 1 minute) then please do so, and provide us a link. This will guarantee your application will stand out, but isn't a requirement. Having a Linkedin page is also beneficial.{linebreak}* Working hours will be 9am to 5:30pm (ideally EST), Wednesday to Sunday, OR Saturday to Wednesday.{linebreak}{linebreak}We are an exciting business and have been listed in the Deloitte Tech Fast 500 for the past 5 years. Join us, and further your career in the IT industry, learning and using excellent tools such as Zendesk, Intercom.io, Slack and Asana, and how to support a diverse customer base. The right candidate will also be able to progress his/her career into other fields if so desired. We look forward to hearing from you!

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# How do you apply? Send a cover letter and resume to [email protected]{linebreak}Be sure to read the job description carefully!
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Stats (beta): 👁 3,560 views,✍️ 0 applied (0%)
ABOUT US{linebreak}{linebreak}At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.{linebreak}{linebreak}THE JOB{linebreak}{linebreak}{linebreak}{linebreak}* Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges{linebreak}{linebreak}* Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible{linebreak}{linebreak}* Create helpdesk content that explains features and details workflow setup{linebreak}{linebreak}* Write up bug reports and feature requests for our engineering team to review{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}YOU HAVE{linebreak}{linebreak}{linebreak}* Native-level English proficiency and are excited to work directly with customers via email, phone or live chat{linebreak}{linebreak}* A deep understanding of the craft of sales (or are itching to learn){linebreak}{linebreak}* The ability to translate complex concepts into easy-to-follow written content{linebreak}{linebreak}* Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Zoom/Skype, etc.){linebreak}{linebreak}* The schedule to work Monday through Friday, 9am - 6pm Pacific Time{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}BONUS POINTS FOR…{linebreak}{linebreak}{linebreak}{linebreak}* Working knowledge of Python or Junior-level experience as a software engineer{linebreak}{linebreak}* Experience providing support for a SaaS product{linebreak}{linebreak}* Having your first name registered on Freenode{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}WHY WORK FOR US?{linebreak}{linebreak}{linebreak}{linebreak}* We’re a very small team doing very big things — your work will make a huge impact and your voice will be heard{linebreak}{linebreak}* Competitive salary{linebreak}{linebreak}* Excellent healthcare, dental and retirement package {linebreak}{linebreak}* Work remotely from anywhere on the west coast or our HQ in San Francisco, CA{linebreak}{linebreak}* 3-4 all-expense paid worldwide team retreats{linebreak}{linebreak}{linebreak}

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