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11 Remote Customer Support Ecommerce Jobs at companies like Magemojo, Cartstack and Skyverge last posted 2 months ago

11 Remote Customer Support Ecommerce Jobs at companies like Magemojo, Cartstack and Skyverge last posted 2 months ago

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Last 30 days


MageMojo

verified

Tier 1/2 Customer Support Agent


MageMojo


web hosting

linux

aws

ecommerce

web hosting

linux

aws

ecommerce

2mo

Apply

**We Are:**{linebreak}{linebreak}MageMojo Magento hosting, a group of 35 talented devops guys who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. {linebreak}{linebreak}**You Are:**{linebreak}{linebreak}A solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. {linebreak}{linebreak}**How To Apply:**{linebreak}{linebreak}Submit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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This year


CartStack

Unites States, Canada verified

Technical Support Specialist - Growing Saas Business


CartStack


technical

saas

english

ecommerce

technical

saas

english

ecommerce

Unites States, Canada3mo

Apply

Description:{linebreak}As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :){linebreak}{linebreak}CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! {linebreak}{linebreak}Check out our company values page here - http://www.cartstack.com/values/.{linebreak}{linebreak}{linebreak}Benefits:{linebreak}* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year){linebreak}* We genuinely care about our employees/contractors and their happiness in their every day work{linebreak}* Chance to step in and have a big impact on a growing SaaS company{linebreak}* A fun, relaxed company culture (Skype happy hours every month!){linebreak}* Annual team trip where we meet in person for work and fun!{linebreak}* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses){linebreak}* Competitive compensation (w/ opportunity for growth related bonuses){linebreak}* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks{linebreak}{linebreak}{linebreak}So, sound like an awesome fit for you? If so, we'd love to hear from you!{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone){linebreak}* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript){linebreak}* Pro-actively helping new trialers get onboarded with their new accounts{linebreak}* Assist in developing first-class content for our help docs website{linebreak}* Review existing customer accounts for any issues or possible account optimizations{linebreak}* Reach out to customers about referrals and testimonials{linebreak}* Come up with and execute random acts of kindness for our customers :){linebreak}{linebreak}This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). {linebreak}{linebreak}# Requirements{linebreak}* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people{linebreak}* You love to solve complex, technical issues{linebreak}* 1 + years of customer support experience (Bonus if it's for a SaaS company!){linebreak}* Foundational understanding of HTML and JavaScript{linebreak}* Experience working in a remote environment{linebreak}* College educated{linebreak}* Fantastic writer and communicator{linebreak}* Access to high-speed internet {linebreak}{linebreak}#Location{linebreak}- Unites States, Canada

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# How do you apply? Apply online
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


SkyVerge

verified

Customer Support Specialist


SkyVerge


customer support

woocommerce

wordpress

ecommerce

customer support

woocommerce

wordpress

ecommerce

7mo

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SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.{linebreak}{linebreak}**The Role**{linebreak}{linebreak}You’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.{linebreak}{linebreak}**Here are some things you may do on a given day:**{linebreak}{linebreak}-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed{linebreak}{linebreak}-Answer pre-sales questions and other feedback from customers{linebreak}{linebreak}-Document and optimize our support process to improve customer satisfaction{linebreak}{linebreak}-Write technical documentation and other content so customers can help themselves{linebreak}{linebreak}-Help our engineering & product teams to identify areas where we can improve the customer experience{linebreak}{linebreak}-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need{linebreak}{linebreak}With over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.{linebreak}{linebreak}**On the first day you will:**{linebreak}{linebreak}-Onboard and get to know your new team members{linebreak}{linebreak}-Pair with a customer support specialist for training, and answer some customer questions together{linebreak}{linebreak}-Have a complete WooCommerce setup with major plugins installed{linebreak}{linebreak}-Read and review support guide{linebreak}{linebreak}**In the first week you will:**{linebreak}{linebreak}-Answer customer questions (draft, review from team member or manager, send){linebreak}{linebreak}-Dive into learning WooCommerce and our major extensions (Memberships, for example){linebreak}{linebreak}-Fix at least one documentation issue{linebreak}{linebreak}**In the first month you will:**{linebreak}{linebreak}-Own your own queue{linebreak}{linebreak}-Answer customer questions with minimal review{linebreak}{linebreak}-Contribute to documentation as necessary{linebreak}{linebreak}**You**{linebreak}{linebreak}You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.{linebreak}{linebreak}**To succeed in this position, you must have:**{linebreak}{linebreak}-A solid understanding of HTML / CSS{linebreak}{linebreak}-A working knowledge of JavaScript{linebreak}{linebreak}-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.){linebreak}{linebreak}-Outstanding written communication and interpersonal skills{linebreak}{linebreak}-Boundless curiosity for our products and our customers{linebreak}{linebreak}-Ability to thrive in a remote environment (along with a reliable internet connection){linebreak}{linebreak}**It’s helpful if you have:**{linebreak}{linebreak}-Experience with PHP / Ruby (or other programming languages){linebreak}{linebreak}-Experience with WordPress{linebreak}{linebreak}-Experience with WooCommerce (or other eCommerce platforms){linebreak}{linebreak}-Experience supporting SaaS products{linebreak}{linebreak}-Experience supporting downloadable software (especially in the LAMP stack){linebreak}{linebreak}**The Team**{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.{linebreak}{linebreak}As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.{linebreak}{linebreak}**Process**{linebreak}{linebreak}After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.{linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂{linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're happy to offer to our team members:{linebreak}{linebreak}-Competitive salary{linebreak}{linebreak}-Annual incentive for meeting team and company goals{linebreak}{linebreak}-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}{linebreak}-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}{linebreak}-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}{linebreak}-Work flexible hours from anywhere that has a reliable internet connection{linebreak}{linebreak}-Tools (hardware/software) to help you be productive{linebreak}{linebreak}-Allowance for professional growth (books, courses, conferences){linebreak}{linebreak}-Home office or co-working allowance{linebreak}{linebreak}-A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* {linebreak}{linebreak}# Requirements{linebreak}Please apply directly through the link below. Applications accepted through August 15th.

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Visit SkyVerge's website

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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Platform.sh

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

8mo

Apply

Platform.sh is a groundbreaking cloud hosting and development tool for web applications.{linebreak}Though young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.{linebreak}{linebreak}We are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. {linebreak}{linebreak}Our Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.{linebreak}{linebreak}Mission : {linebreak}{linebreak}Sales activity for existing customers:{linebreak}{linebreak}- ensure renewal of contracts, including up and cross sells{linebreak}- report on renewal activity{linebreak}- liaise with sales team when necessary{linebreak}{linebreak}Customer care: {linebreak}- be involved in the customer’s journey from on-boarding to continued partnership{linebreak}- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks{linebreak}- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations{linebreak}- solve conflicts and concerns that were not solved at Customer Support level{linebreak}- build and manage workflows for handling complaints{linebreak}{linebreak}{linebreak}Technical Skills : {linebreak}{linebreak}- SaaS business acumen {linebreak}- relational and negotiation skills{linebreak}- ability to effectively prioritize and escalate customer issues as required{linebreak}- ability to learn and assimilate technical information quickly{linebreak}- fluent written and verbal English{linebreak}- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.{linebreak}- basic knowledge of web development workflows and tools (git, CI tools){linebreak}- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those){linebreak}- knowledge of cloud services (AWS, Azure){linebreak}{linebreak}Soft Skills : {linebreak}{linebreak}- customer orientation{linebreak}- sense of service{linebreak}- energetic and self-motivated{linebreak}- communication and listening skills{linebreak}- analytical, problem solving and troubleshooting expertise{linebreak}- organization {linebreak}- pragmatism{linebreak}- capacity to work remotely in an international fast growing environment{linebreak}- high degree of ownership over one’s work

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Visit Platform.sh's website

# How do you apply? Please send your resume and cover message to our [email protected] email addess{linebreak}We are looking forward to receiving your application !
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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

We are looking for a WooCommerce Support Engineer to become our driving force of happiness! As a Support Engineer at SomewhereWarm, you will be:{linebreak}{linebreak}* providing an amazing support experience to our customers, while keeping an eye out for valuable feedback,{linebreak}* sharing knowledge and collaborating with our partners using your excellent written communication skills,{linebreak}* investigating issues, writing detailed bug reports, tracking down bugs and contributing fixes to code,{linebreak}* reviewing and writing great support documentation that balances the expectations and needs of all agents involved in building, using and supporting our products,{linebreak}* following a schedule that suits you and working from wherever you like.{linebreak}{linebreak}Your role will often require you to solve tricky riddles that go well beyond basic troubleshooting and require a solid technical understanding of PHP, WordPress, WooCommerce and sometimes JavaScript/jQuery. You will also need good working knowledge of the Apache/Nginx & Linux server environment and must be adept at spinning up development/test sites.{linebreak}{linebreak}In addition to your support duties, you will be encouraged to:{linebreak}{linebreak}* contribute to product development by helping prioritize new features and writing or reviewing code,{linebreak}* suggest and implement new testing methodologies and tools,{linebreak}* invest time in learning new technologies and advancing your development skills.{linebreak}{linebreak}You will be starting as a part-time WooCommerce Support Engineer, collaborating with: i) the full stack developer behind SomewhereWarm, ii) a globally distributed team of engineers from partner companies responsible for some of the most popular WooCommerce extensions, and iii) the team behind WooCommerce.{linebreak}{linebreak}### You{linebreak}* possess excellent written communication skills and a natural talent for bending language to your will,{linebreak}* love autonomy and are comfortable with self-directed work,{linebreak}* are patient and aware of your strengths and weaknesses,{linebreak}* are keen to observe and listen, but also eager to share experiences and expertise,{linebreak}* value self-improvement above self-promotion,{linebreak}* strive to acquire new skills and knowledge and always finish what you start,{linebreak}* have an analytical mind and a knack for breaking down huge tasks into tiny, manageable chunks.{linebreak}{linebreak}On a technical level, you:{linebreak}{linebreak}* have extensive hands-on experience with WordPress and WooCommerce,{linebreak}* have basic working knowledge of HTML, CSS, PHP and WordPress/WooCommerce and a strong desire to learn more,{linebreak}* have written or customized WordPress/WooCommerce plugins or themes in a previous role,{linebreak}* are comfortable with git and GitHub.{linebreak}{linebreak}Ideally, you:{linebreak}{linebreak}* have a university degree in computer science or engineering,{linebreak}* are experienced in providing technical support,{linebreak}* have solid WordPress or WooCommerce development skills. {linebreak}{linebreak}### SomewhereWarm{linebreak}SomewhereWarm loves the warm, bright side of e-commerce – where any idea can come to life, grow and have the impact it deserves. This is why we live and breathe WooCommerce!{linebreak}{linebreak}We are dedicated to contributing to WooCommerce and take pride in having built some of the most sought-after extensions in the entire WooCommerce ecosystem. Our software powers thousands of websites: So far we’ve built Product Bundles, Composite Products, and a few smaller plugins, such as Conditional Shipping and Payments and Subscribe All the Things – a forward-looking mini-extension for WooCommerce Subscriptions.{linebreak}{linebreak}SomewhereWarm welcomes, supports and rewards autonomy and entrepreneurship. We know that genuinely self-driven individuals will produce their best results when left alone to shine. For us, working from anywhere you like and choosing when to start your day is the only way to ensure an efficient, healthy working environment.{linebreak}{linebreak}We offer:{linebreak}{linebreak}* a great salary, with bonuses proportional to your impact,{linebreak}* medical insurance, depending on your country of residence,{linebreak}* a flexible leave policy,{linebreak}* your own learning and development fund,{linebreak}* a yearly hardware allowance,{linebreak}* the freedom to work from your home, a sunny beachfront, or our tiny HQ in Athens, Greece.{linebreak}{linebreak}### The Process{linebreak}{linebreak}1. Send an email to**[email protected]**, and tell us what makes you a good fit for this position.{linebreak}2. We will contact you within two weeks. Shortlisted candidates will be invited to have an informal text-chat interview via Slack soon after that.{linebreak}3. As a follow-up, we will invite you to a short video interview.{linebreak}4. You will be selected to take part in a brief trial based on your overall presence and application.{linebreak}5. We will make a final decision and discuss the results with you!{linebreak}{linebreak}Some things we'd love to know about you when you apply:{linebreak}{linebreak}* Why do you want to work with us?{linebreak}* Have you done any technical support before? What did you like and what did you dislike about it?{linebreak}* What is your most and least favorite thing about WordPress? About WooCommerce?{linebreak}* A store owner reports an issue. What are the first troubleshooting steps you take?{linebreak}* Have you built something that you are proud of and that you'd like to share?{linebreak}* Where did you hear about this job?{linebreak}{linebreak}No recruiters or agencies, please!

See more jobs at SomewhereWarm

Visit SomewhereWarm's website

# How do you apply? Send your application to [email protected]
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.