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9 Remote Customer Support English Teacher Jobs at companies like Cartstack, Wave and Komoot last posted 3 months ago

9 Remote Customer Support English Teacher Jobs at companies like Cartstack, Wave and Komoot last posted 3 months ago

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CartStack

Unites States, Canada verified

Technical Support Specialist - Growing Saas Business


CartStack


technical

saas

english

ecommerce

technical

saas

english

ecommerce

Unites States, Canada3mo

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Description:{linebreak}As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :){linebreak}{linebreak}CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! {linebreak}{linebreak}Check out our company values page here - http://www.cartstack.com/values/.{linebreak}{linebreak}{linebreak}Benefits:{linebreak}* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year){linebreak}* We genuinely care about our employees/contractors and their happiness in their every day work{linebreak}* Chance to step in and have a big impact on a growing SaaS company{linebreak}* A fun, relaxed company culture (Skype happy hours every month!){linebreak}* Annual team trip where we meet in person for work and fun!{linebreak}* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses){linebreak}* Competitive compensation (w/ opportunity for growth related bonuses){linebreak}* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks{linebreak}{linebreak}{linebreak}So, sound like an awesome fit for you? If so, we'd love to hear from you!{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone){linebreak}* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript){linebreak}* Pro-actively helping new trialers get onboarded with their new accounts{linebreak}* Assist in developing first-class content for our help docs website{linebreak}* Review existing customer accounts for any issues or possible account optimizations{linebreak}* Reach out to customers about referrals and testimonials{linebreak}* Come up with and execute random acts of kindness for our customers :){linebreak}{linebreak}This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). {linebreak}{linebreak}# Requirements{linebreak}* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people{linebreak}* You love to solve complex, technical issues{linebreak}* 1 + years of customer support experience (Bonus if it's for a SaaS company!){linebreak}* Foundational understanding of HTML and JavaScript{linebreak}* Experience working in a remote environment{linebreak}* College educated{linebreak}* Fantastic writer and communicator{linebreak}* Access to high-speed internet {linebreak}{linebreak}#Location{linebreak}- Unites States, Canada

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# How do you apply? Apply online
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Wave

verified

Customer Support Team Manager - Bilingual (french/english)


Wave


customer support

french

english

english teacher

customer support

french

english

english teacher

6mo

Apply

**Our mission:**{linebreak}In 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.{linebreak}Wave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.{linebreak}We recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...{linebreak}{linebreak}**How you'll help us achieve it:**{linebreak}Delighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.{linebreak}{linebreak}**In your first few months, you'll**{linebreak}* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.{linebreak}* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. {linebreak}* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.{linebreak}* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.{linebreak}* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.{linebreak}* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.{linebreak}* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.{linebreak}{linebreak}**Requirements**{linebreak}* *You have a high-level of proficiency in both English and French.*{linebreak}* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*{linebreak}* You feed off interacting with people and getting the best out of them.{linebreak}* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.{linebreak}* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.{linebreak}{linebreak}**Our company**{linebreak}* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.{linebreak}* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.{linebreak}* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis.

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Visit Wave's website

# How do you apply? Applications will be assessed on a rolling basis. If interested, please send our Head of Growth, Taryn McKenzie Mohr ([email protected]), a resume as well as a cover letter describing your interest in Wave and how you meet the following requirements: {linebreak}{linebreak}1. English and French fluency {linebreak}2. At least three years experience leading and scaling customer service teams that offer phone support{linebreak}{linebreak}Applicants who do not meet these criteria will not be considered.{linebreak}{linebreak}Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.{linebreak}
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komoot

UTC -1 to UTC +3 verified

Customer Support Manager (german & English)(m/f)


komoot


customer support

customer service

english teacher

exec

customer support

customer service

english teacher

exec

UTC -1 to UTC +39mo

Apply

{linebreak}Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.{linebreak}{linebreak}**Your key responsibilities:**{linebreak}{linebreak}- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores){linebreak}- Understand what users want, organize their ideas and summarize the latest information for product development{linebreak}- Work with developers and QA to find and solve critical bugs in the wild{linebreak}{linebreak}**Why you’ll love it**{linebreak}{linebreak}- You will work with outdoor fans and help them to have great experiences{linebreak}- You will be the voice and the ear for our users and have a big impact on our community{linebreak}- You will play a key role in our international team of designers, copywriters, app, backend and product experts{linebreak}- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3{linebreak}- Every day, your work will inspire people to discover more of the great outdoors{linebreak}- You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year{linebreak}{linebreak}**You’ll be successful in this position if you**{linebreak}{linebreak}- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.{linebreak}- Are highly self-driven, responsible and keen to improve{linebreak}- Have 1+ years experience working in online or tech support and you love it{linebreak}- Are a tech savvy person that loves to learn quickly{linebreak}- Are able to break down complex problems to simple explanations{linebreak}- Are curious about the needs of users{linebreak}- Have a passion for Outdoor Sports, Apps and Technology{linebreak}- Are well-organized and able to handle several tasks at the same time{linebreak}{linebreak}**Sound like you?**{linebreak}Then send us the following{linebreak}{linebreak}- Your CV{linebreak}- Why you’re interested in working at komoot{linebreak}- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website{linebreak}- Bonus points for: Doing something creative with komoot (We love people who go the extra mile){linebreak} {linebreak}{linebreak}#Location{linebreak}- UTC -1 to UTC +3

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# How do you apply? Please apply with a cover letter and resume through our website.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Broadway Technology

verified

Japanese-english Application Support


Broadway Technology


finance

customer support

non tech

english teacher

finance

customer support

non tech

english teacher

11mo

Apply

Do you enjoy working with customers to find and resolve bottlenecks within complex systems? Do you get bored doing the same tasks every day? Do you get excited coming up with creative solutions to hard problems? Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day.{linebreak}{linebreak}This is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology – electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal.{linebreak}{linebreak}**Responsibilities:**{linebreak}- Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.{linebreak}- Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected{linebreak}- Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.{linebreak}- Proactively preventing future problems by coming up with both tactical and strategic solutions{linebreak}{linebreak}**Requirements:**{linebreak}- Must be bilingual in Japanese and English{linebreak}- Must be willing to work Tokyo business hours{linebreak}- Previous experience in a customer support role - trading support experience is a MUST{linebreak}- Strong attention to detail, self-management, initiative, discipline, and follow-through{linebreak}- Exceptional problem solving ability{linebreak}- Excellent written and verbal communication skills{linebreak}- Unrelenting dedication to customer success{linebreak}- Familiarity with SQL and databases{linebreak}- Bachelor’s Degree - economics, business, or engineering preferred{linebreak}{linebreak}**Strongly Desired:**{linebreak}- Familiarity with at least one scripting or object-oriented programming language{linebreak}- Experience working with UNIX/Linux{linebreak}{linebreak}*Broadway Technology is a leading provider of advanced high-performance financial trading solutions for electronic fixed income markets. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We hire developers who thrive on building the most advanced technology. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs, yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.*

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Visit Broadway Technology's website

# How do you apply? Click the Apply for this job button below or send a resume and cover letter to [email protected]
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!{linebreak}{linebreak}5CA is looking for a work from home German and English speaking Customer Support Advisor to provide support for various well-known international technology and gaming companies.{linebreak}{linebreak}{linebreak}Tasks:{linebreak}- Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.{linebreak}- Working together with team coaches and trainers to constantly keep your knowledge up-to-date.{linebreak}- Making sure that the customer is satisfied with the whole customer service experience.{linebreak}{linebreak}Requirements:{linebreak}{linebreak}a) Must-haves: {linebreak}{linebreak}- Fluent English and German skills (a minimum of a C1 level is required). All candidates will be tested on their language skills.{linebreak}- Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.{linebreak}- You have a dedicated quiet work space that is located within your own residence.{linebreak}- You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).{linebreak}- You are available for a long term position and able to work with a fixed schedule.{linebreak}{linebreak}b) Preferred: {linebreak}{linebreak}- Additional languages will be appreciated.{linebreak}- Experience with computers and technology products.{linebreak}- Experience in a Customer Service environment or an international business setting.{linebreak}- Flexibility as well as strong communication, multitasking and problem-solving skills.{linebreak} {linebreak}What we offer:{linebreak}{linebreak}- A competitive salary for the market’s standards which will be specified during the recruitment process.{linebreak}- A professional and multicultural working environment with people from all over the world.{linebreak}- The possibility to work from the comfort of your own home.{linebreak}- Up to date training and access to the latest information in technology and video games.{linebreak}- An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.{linebreak}- All the required software, tools and database.{linebreak}- A contract focused on a long-term relationship.{linebreak}- Being part of a company that treats remote employees as part of its family.

See more jobs at 5CA

Visit 5CA's website

# How do you apply? Please apply via the website
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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.