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294 Remote Customer Support Non Tech Jobs at companies like Airtable, Skedda and Magemojo last posted 6 days ago

294 Remote Customer Support Non Tech Jobs at companies like Airtable, Skedda and Magemojo last posted 6 days ago

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This week


Airtable

verified

Customer Support Advocate  


Airtable

verified

customer advocate

product support

saas

product manager

customer advocate

product support

saas

product manager

6d

Apply


Stats (beta): 👁 3,208 views,✍️ 639 applied (20%)
Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. {linebreak}{linebreak}We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!{linebreak}{linebreak}Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.{linebreak}{linebreak}# Responsibilities{linebreak} **What you’ll do**{linebreak}{linebreak}* Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable{linebreak}* Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.{linebreak}* Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.{linebreak}* Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.{linebreak}* Anticipate customer needs and problems before they surface; develop deep customer intuition.{linebreak}{linebreak}**Why's this job awesome? Because you'll:**{linebreak}{linebreak}* Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters{linebreak}* Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events{linebreak}* Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible){linebreak}* Work within a remote-friendly culture with an incredible team {linebreak}{linebreak}# Requirements{linebreak}**Who you are**{linebreak}{linebreak}* Problem solving excites you!{linebreak}* Written communication is your forté; you can distill complicated topics into something clear and succinct{linebreak}* You approach every situation with high empathy{linebreak}* You believe support can transform user experience{linebreak}* You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you{linebreak}* You're willing to travel to San Francisco twice per year{linebreak}* You have 1+ years of professional experience, ideally in a fast-paced environment{linebreak}* You have experience setting up and using Airtable (personally or professionally){linebreak}* Bonus points if{linebreak}* You have experience working for a high-growth startup{linebreak}* You have a background in education{linebreak}* You’ve worked in a customer-facing role before{linebreak}* You have a consulting background or professional project management experience{linebreak}{linebreak}**What we offer**{linebreak}{linebreak}* Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.{linebreak}* Learning & Development: we offer a $2,000 per year stipend for your personal career development{linebreak}* Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.{linebreak}* Generous PTO, sick leave, and parental leave{linebreak}{linebreak}**About Airtable**{linebreak}{linebreak}Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.{linebreak}{linebreak}We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.{linebreak}{linebreak}Airtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.{linebreak}{linebreak}Learn more about the product and signup at http://airtable.com

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Skedda

Saas Customer Support  


Skedda


saas

customer support

non tech

saas

customer support

non tech

7d

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Stats (beta): 👁 2,727 views,✍️ 337 applied (12%)
***We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.***{linebreak}{linebreak}We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.{linebreak}{linebreak}Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.{linebreak}{linebreak}We're a small team, so you'll have a big impact on the product!{linebreak}{linebreak}**Your day-to-day will involve: **{linebreak}* Answering questions from prospective and existing customers through the in-app communicator{linebreak}* Helping customers find solutions to their unique scenarios{linebreak}* Conducting scheduled product demos online or via phone calls{linebreak}* Collect and report feedback for driving product-development decisions {linebreak}{linebreak}**For this role we need you to: **{linebreak}* Be motivated to help people with their questions{linebreak}* Have a friendly, engaging and relaxed style{linebreak}* Demonstrate outstanding written communication in English{linebreak}* Be generally interested in SaaS products{linebreak}{linebreak}**Specifics: **{linebreak}{linebreak}We're looking for someone to join our team on a **full-time** basis, however we'll start things on a part-time basis as we get to know each other.{linebreak}{linebreak}The initial phase will be a flexible arrangement of 20hrs per week with a minimum of 3hrs per day for a few months.{linebreak}{linebreak}Things will move to a full-time role if it’s a good fit on both sides. {linebreak}{linebreak}# Requirements{linebreak}The position is completely remote but does require that you live in a timezone between: {linebreak}***UTC-07:00 (West Coast USA / Canada) - UTC-10:00 (Hawaii)***{linebreak}{linebreak}**The role requires availability for 18:00 UTC - 02:00 UTC**{linebreak}* West Coast USA / Canada (Local time 11am – 7pm){linebreak}* Hawaii (Local time 8am – 4pm)

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# How do you apply? Sound like a good fit? We'd love to hear from you!
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This month


Stats (beta): 👁 2,482 views,✍️ 22 applied (1%)
We Are: {linebreak}MageMojo Magento hosting, a group of 35 talented devops peeps who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. {linebreak}{linebreak}You Are: {linebreak}A solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. {linebreak}{linebreak}How To Apply: {linebreak}Submit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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# How do you apply? Send your email to [email protected] with your best geek pickup line in the subject.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Muv.ac GmbH

Customer Support Representative & Office Administrator (d/m/f) / 80%-100%


Muv.ac GmbH


office administrator

admin

customer support

non tech

office administrator

admin

customer support

non tech

12d

Apply


Stats (beta): 👁 2,572 views,✍️ 167 applied (6%)
We create innovative solutions that revolutionize and improve the life of professionals in the sector of classical music. muvac stands for well done, reliable, creative and respectful. Our work is characterized by a deep respect for the arts and illustrates that we understand the business of classical music and the needs of the professionals.{linebreak}{linebreak}**Knowledge of the classical music sector and the realities of musicians and ensembles is therefore required for this position.**{linebreak}{linebreak}**Job description**{linebreak}We are looking to recruit a new colleague to provide customer and administrative support.{linebreak}{linebreak}This is initially a part-time role from 32 hours per week with the possibility to grow to full time.{linebreak}{linebreak}We are looking for a positive colleague who is well-organised, hard-working and enthusiastic, as well as friendly and approachable. You have a keen eye for detail and an eagerness for planning and organisation. You should enjoy working with an international team with the ability to both collaborate and work independently.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} You will have two main areas to focus on: first is customer support (helping our users) and second is office administration (providing administrative support to the team).{linebreak}{linebreak}**Customer support**{linebreak}We see our customers not as clients but as partners, working closely with them, building trust and meaningful professional relationships over time. We understand customer support as a key and very important part of the overall experience of working with our platforms and historically, this has been the part that our customers value the most, granting us with the highest marks.{linebreak}{linebreak}We take support as a way to help and to measure the overall customer happiness. We use bad experiences our customers have to improve our products and processes, and turn that experience into a positive one. Our support team is a vital connection to our customers other members of the team don’t have, and we use that link to determine how to make our products better. We let people vent, and we understand their frustration. We stop and think to ourselves, “How can I make this person’s experience better?” Then if we can, we do it.{linebreak}{linebreak}What’s required is a will to make people’s day better, to teach them how do to things, to surprise them with speed and accuracy and become leaders in the support industry. Ultimately, as you will manage the communication with our users, you should be able to act as the face and voice of our brand.{linebreak}{linebreak}**Office administration**{linebreak}Since we are a remote company and our team members work from many different places, there is no typical office scenario to take care of, but different tasks to undertake to provide the right support and ensure the adequate work efficiency of the team.{linebreak}{linebreak}* Manage agendas/travel arrangements/appointments etc{linebreak}* Sending of invoices and keeping track of the payments (in coordination with our tax consultant).{linebreak}* Processing expenses and invoices on behalf of the team and preparing monthly lists of expenses and invoices for our tax consultant{linebreak}* Coordinate team activities and operations{linebreak}* Submit timely reports and prepare presentations/proposals as assigned{linebreak}* Create and keep up to date the databases {linebreak}{linebreak}# Requirements{linebreak}* Knowledge of the classical music sector and the realities of musicians, promoters and ensembles{linebreak}* Excellent written and verbal skills in English and German{linebreak}* Not required, but a big big plus, other languages like Spanish or French{linebreak}* You are focused, courageous, open, committed and respectful{linebreak}* Autonomous, proactive and self-motivated work attitude and willingness to deal with daily changes and to operate “without a map”{linebreak}* Have an eye for detail, and one for beauty{linebreak}* Good computer skills{linebreak}* Hands-on mentality{linebreak}* Have an opinion. We value and expect your thoughts and input{linebreak}* Excellent written and verbal communication skills{linebreak}{linebreak}{linebreak}**What do we offer?**{linebreak}We are a startup with the ambition to change the way how the world of classical music works. By means of our present product we have already changed the way how auditions are organized. muvac is fully funded by the founders and an independent enterprise. Learn more about the company here: https://www.muvac.com/en/about-us{linebreak}{linebreak}We have a flat hierarchy, and each and everyone of us contributes to the success of the company. There are no managers breathing down your neck, the company culture is respectful and friendly.{linebreak}{linebreak}It won’t be a cake walk, but we sure will have some fun along the way.{linebreak}{linebreak}**Location**{linebreak}muvac is a remote company without headquarters, i.e. that our team members are located in different countries (Germany, Switzerland, Austria, France and Canada). Meetings, client contact and communication are usually accomplished online so you can be located virtually anywhere in Europe.{linebreak}{linebreak}Our clients and the majority of the team are located in Europe. Please consider that your time zone should overlap at least 7 hours a day with Central European Time (Berlin time).{linebreak}{linebreak}**What do we look for?**{linebreak}muvac team members are curious, motivated, passionate, tenacious, autonomous, friendly, independent, collaborative, communicative, supportive and self-motivated. We would like to work with people interested in creating great products with love and appreciation to detail, from the things the user sees to the ones that are not seen.{linebreak}{linebreak}**Our ideal candidate** is well organized, loves helping people and has exceptional verbal and written communication skills. You should be a ‘people person’ with great customer service skills, with the ability to empathize and “read people” and situations. The ideal candidate will be competent in prioritizing and working with little supervision.

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# How do you apply? Does this sound interesting? If yes, please send an email to [email protected] telling us about yourself and attach a résumé where you describe the work you have done and the role you played in it. Let us know what you could contribute to the team. Give the title of the position you are applying for and your name in the reference line. Also please answer each of the following questions in your application:{linebreak}{linebreak}* Which – personal or professional – achievement in your life you are particularly proud of?{linebreak}* What’s your spoken and written English and German level?{linebreak}* Do you speak other languages? Which ones (please indicate the level)?{linebreak}* What salary do you expect (in €)? Indicate the range.{linebreak}* How did you hear about us?
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Action Verb

Customer Success


Action Verb


customer support

non tech

customer support

non tech

26d

Apply


Stats (beta): 👁 3,509 views,✍️ 178 applied (5%)
{linebreak}Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?{linebreak}{linebreak}If so, we’d like you to learn about Files.com!{linebreak}{linebreak}At Files.com, we believe that providing great customer support is a matter of integrity.{linebreak}{linebreak}We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.{linebreak}{linebreak}So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.{linebreak}{linebreak}Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.{linebreak}{linebreak}Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.{linebreak}{linebreak}You will will help triage customer reported issues and respond to them via phone, email, and chat.{linebreak}{linebreak}In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.{linebreak}{linebreak}You can further specialize in things like technical documentation, internationalization, and knowledge-base once hired into this role.{linebreak}{linebreak}Minimum Qualifications:{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Bachelor’s degree or relevant experience.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}5+ years of Customer Support / Service experience for a SaaS or technical business services company.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Ability to communicate technical information in a simplified, easy to understand manner.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Excellent written and verbal communication skills.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Top-notch customer demeanor.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Preferred Qualifications:{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}10+ years of Customer Support / Service experience.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience working on a remote team.{linebreak}{linebreak}{linebreak}{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Carb Manager

United States, Canada verified

Customer Success Specialist: Top Health & Fitness App


Carb Manager

United States, Canada verified

customer support

medical

non tech

customer support

medical

non tech

United States, Canada27d

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Stats (beta): 👁 3,628 views,✍️ 56 applied (2%)
Carb Manager is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped over 5 million people lose weight and achieve their health goals. Carb Manager is a top-15 health and fitness app in the iOS App Store, with a 4.8/5 rating with over 200,000 reviews. We even have our own hashtag on Instagram, with thousands of enthusiastic posts.{linebreak}{linebreak}And we're growing rapidly! 2018 was a breakout year for Carb Manager, and 2019 is looking to be even bigger.{linebreak}{linebreak}This is an amazing company to work for. We offer:{linebreak}{linebreak}* The benefits of a work-from-home lifestyle{linebreak}* The reach and impact of an established brand{linebreak}* The energy and dynamism of a startup{linebreak}* The stability of a profitable company with strong financials{linebreak}* A creative, entrepreneurial, friendly, and supportive culture{linebreak}* The ability to make a real, positive impact on the world{linebreak}{linebreak}# Responsibilities{linebreak} As the primary point of contact between our company and our customers, the role of Customer Success Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.{linebreak}{linebreak}* Respond to customer queries in a timely and accurate way via our help desk software{linebreak}* Identify customer needs and help customers use specific features{linebreak}* Facilitate customer success: Help customers achieve their goals{linebreak}* Analyze and report product bugs and malfunctions{linebreak}* Update our internal databases with information about technical issues and useful discussions with customers{linebreak}* Monitor customer feedback on social media and reach out to provide assistance{linebreak}* Share feature requests and effective workarounds with team members{linebreak}* Inform customers about new features and functionalities{linebreak}* Follow up with customers to ensure their technical issues are resolved{linebreak}* Gather customer feedback and share with our Product, Sales and Marketing teams {linebreak}{linebreak}# Requirements{linebreak}* Experience as a Customer Support Specialist or similar CS role{linebreak}* Experience using a help desk platform, such as Intercom or Zendesk{linebreak}* Excellent, native-level command of English, with superb writing skills{linebreak}* Tech savvy, with the ability to quickly understand and problem solve technical issues{linebreak}* Patient, empathetic, and enjoy helping people{linebreak}* Bachelor's degree{linebreak}{linebreak}In addition, an interest in nutrition in general, and Keto in particular, is a plus! {linebreak}{linebreak}#Location{linebreak}- United States, Canada

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# How do you apply? Please send a resume and cover letter.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Last 30 days


ORCID, Inc.

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support

1mo

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Stats (beta): 👁 3,932 views,✍️ 34 applied (1%)
**WHO WE ARE**{linebreak}{linebreak}ORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. {linebreak}{linebreak}**THE ROLE**{linebreak}{linebreak}ORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. {linebreak}{linebreak}**WE PROVIDE**{linebreak}{linebreak}* A committed and awesome team serving an engaged community{linebreak}* Competitive compensation and benefits{linebreak}* Flexible work hours and tools to support our virtual office environment.{linebreak}* A laptop will be provided{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **RESPONSIBILITIES**{linebreak}{linebreak}Working with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:{linebreak}{linebreak}* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry{linebreak}* Escalating tickets as needed for bug reporting, feature requests, etc.{linebreak}* Identify trends in user requests and determine the best methods to address them{linebreak}* Identify process improvements for the ticketing and user feedback workflows{linebreak}* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry{linebreak}* Assist with writing and reviewing documentation for users{linebreak}* Review suspect records to remove spam from the registry{linebreak}* Assist with QA, research, and other tasks as needed {linebreak}{linebreak}# Requirements{linebreak}**REQUIREMENTS**{linebreak}{linebreak}* Fluent in written and spoken English{linebreak}* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian{linebreak}* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC{linebreak}* Experience providing customer or technical support over email{linebreak}* Tech-savvy and able to troubleshoot technical issues{linebreak}* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment{linebreak}* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders{linebreak}* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative{linebreak}{linebreak}**NICE TO HAVE REQUIREMENTS**{linebreak}{linebreak}* Additional language knowledge{linebreak}* 3 years of experience providing email-based technical support{linebreak}* Experience with HTML{linebreak}* Experience working remotely or in the research community{linebreak}* Experience writing technical documentation{linebreak}* Experience using Zendesk{linebreak}* Ability to work occasional weekend shifts

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# How do you apply? Send a **cover letter** and **resume** to [email protected] In your letter please include a pirate joke.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Stats (beta): 👁 1,716 views,✍️ 151 applied (9%)
Doubledot Media is a New Zealand-based company creating online tools and training for people looking to start their own online businesses. We’re based in Christchurch, but the majority of our team work remotely from various places around the world. {linebreak}{linebreak}We have a full-time customer success position available to work with our [Affilorama.com](http://www.affilorama.com) customers.{linebreak}{linebreak}Our new customer success representative will play a vital role in answering customer queries, providing guidance (and sometimes a little common sense) and generally making sure our members receive all the help and care we can give them.{linebreak}{linebreak}We're looking for someone with great (written) people skills, a fair amount of cleverness, the ability to Get Things Done, and a genuine desire to help the good people of the internet succeed.{linebreak}{linebreak}**You'll need:**{linebreak}* Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers via email.{linebreak}* Common sense and the ability to "read between the lines" to understand what customers are concerned about.{linebreak}* Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You'll be clear, patient and pleasant.{linebreak}* Meticulous attention to detail. Your spelling and grammar should be top notch.{linebreak}* Good time management skills. Since this can be a remote working position, you'll need to be organized, motivated, and (dare we say) a "self-starter".{linebreak}* Good internet research skills for digging up hard-to-find suppliers, and for sniffing around to make sure they're legit!{linebreak}* The ability to learn new software and systems. You'll be working with our customer support software and content management system, so it's good if you're a quick learner and not fazed by learning new tools.{linebreak}* To be familiar with how Affilorama works, and how to go about fixing common problems.{linebreak}* A background in affiliate/inbound marketing is highly desirable.{linebreak}{linebreak}**Neat things about working with us:**{linebreak}* Flexible hours{linebreak}* Work from home{linebreak}* Relaxed, ego-free, family-friendly work culture{linebreak}{linebreak}# Responsibilities{linebreak} * Responding to customer and pre-purchase emails about [Affilorama.com](http://www.affilorama.com).{linebreak}* Moderating and answering frequently asked questions.{linebreak}* Solving technical problems the customer might be having with their account or our products.{linebreak}* Recording FAQs and other information as required.{linebreak}* Updating product content and training videos/written lessons. {linebreak}{linebreak}#Location{linebreak}- New Zealand, Australia, Philippines, Argentina, Chile, Peru, Colombia, Mexico, Latvia, Lithuania

See more jobs at Affilorama.com

# How do you apply? We're going to level with you here: We usually get a lot of applications, and a lot of them are not very inspiring.{linebreak}{linebreak}We're looking for people with good problem-solving skills, good communication skills, and the willingness to go the extra mile for our customers, so here’s what you need to do.{linebreak}* Record a short (2-3 minute) cover letter video and upload it somewhere where we can see it. Tell us a little bit about yourself, and why you think you’d be great for this role include your search/inbound marketing experience as well.{linebreak}* Create an email for [email protected] (Subject: Affilorama Support Position){linebreak}* Give us the link to your video inside the email{linebreak}* Attach your CV/resume in PDF format Send{linebreak}
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This year


MageMojo

verified

Tier 1/2 Customer Support Agent


MageMojo

verified

web hosting

linux

aws

ecommerce

web hosting

linux

aws

ecommerce

4mo

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Stats (beta): 👁 1,385 views,✍️ 0 applied (0%)
**We Are:**{linebreak}{linebreak}MageMojo Magento hosting, a group of 35 talented devops guys who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. {linebreak}{linebreak}**You Are: **{linebreak}{linebreak}A solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. {linebreak}{linebreak}**How To Apply: **{linebreak}{linebreak}Submit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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SMAR7 Apps

verified

Customer Support Guru


SMAR7 Apps

verified

customer support

customer success

zendesk

intercom

customer support

customer success

zendesk

intercom

4mo

Apply


Stats (beta): 👁 2,218 views,✍️ 0 applied (0%)
Howdy! SMAR7 Apps is currently hiring a full-time Support Specialist (we call them Customer Success Advocates) to join our mission to help eCommerce businesses automate and empower their online stores{linebreak}{linebreak}SMAR7 Apps is a Shopify app company that creates applications that help users increase their order value, automate their online stores and boost their sales. We currently have 5 applications: SMAR7 Bundle, SMAR7 Express, SMAR7 Scarcity, SMAR7 Product Reviews & Cookie.io{linebreak}{linebreak}**We’re looking to bring on that someone special right now to join the team Full-time and eventually transition to our head of support{linebreak}**{linebreak}We want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands that customer support is not just about answering questions, but about guiding users to success. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing customers succeed.{linebreak}{linebreak}As a young startup (we just hit our three year launch anniversary), we have tons of amazing users and are adding new great companies every single month. A wonderful product experience is our primary focus here at SMAR7 Apps... from the customer support to the onboarding process, to the platform itself, we're working hard to make it all a delightful experience. {linebreak}{linebreak}**About the Position:**{linebreak}{linebreak}We're looking to reassemble our support team and find a new leader for it. As we grow we realized we needed more dedicated support and not just an agency. So at the beginning you'll be training and getting the hang of all of our applications. As we grow you'll take over and manage our entire customer support team. We'll do all we can to ensure you grow and excel in your position as long as you can have the same commitment to our customers, team and vision{linebreak}{linebreak}While the founders are based in St Petersburg, FL, we’re dedicated to building our company with a remote-based work environment meaning almost our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Basecamp, Intercom and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!{linebreak}{linebreak}Not only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a major member of that team, your work will never go unnoticed. Your work will always make large waves in the company.{linebreak}{linebreak}But hey, we also like to have fun, we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way!{linebreak}{linebreak}**About You:**{linebreak}{linebreak}We want someone to join our team who truly desires to make an impact, is empathetic, loves communication, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.{linebreak}{linebreak}There are no requirements for past experience in Customer Success. If this position interests you, then apply!{linebreak}{linebreak}Some of our most amazing team members have grown into the role based on their drive and personal goals. We'd love to help you here too if that's you!{linebreak}{linebreak}**We would expect you to have:**{linebreak}{linebreak}* Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be{linebreak}* Ability to communicate with fluent English to o{linebreak}* Tech-savvy ability enough to communicate technical details and guide users through our software (training will be provided, but must have the ability to understand basics){linebreak}* Ability to handle sometimes tough conversations with users with a smile{linebreak}* Real excitement to see customer wins, successful stores and healthy growing businesses{linebreak}* The drive to learn and grow every{linebreak}{linebreak}**What does the average day look like in SMAR7 Apps? Imagine this:**{linebreak}{linebreak}Login to Basecamp and see what the heck everyone is up to or did over the weekend! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.{linebreak}{linebreak}Review any development updates in Slack or Zendesk from your teammates on internal updates, urgent tickets, new bug fixes, or what's going on in the company for that day. Communication is always key here in a fast moving company!{linebreak}{linebreak}Log into Intercom and review the conversations going on for the day and see if anything should be reviewed prior to starting your shift. You can check in with any other team members of any urgent tickets and organize your priorities to make yourself successful for the day.{linebreak}{linebreak}Inside of the Zendesk & Intercom help desk, we’ll be doing live chat and email responses to help our users succeed with SMAR7 Apps! That means quickly diagnosing priority on tickets, understanding customer use cases, and product issues. Sometimes that means ringing up the engineering team or making tickets and sometimes that might mean jumping on a product call with a user to help them get unstuck.{linebreak}{linebreak}It'll be important that you keep communication strong with the success team (especially during transitions) on what’s going on and where!{linebreak}{linebreak}Then, you can high five your teammates again when you log off and update the team in Slack with your daily update!{linebreak}{linebreak}Once a week, we'll review the tickets as a team, review team KPI’s and review any major issues (plus we’ll meet monthly to look where to improve for better internal systems across the company).{linebreak}{linebreak}Then of course as you grow into the head support position, you'll be managing your peers success, KPIs and results as well.{linebreak}{linebreak}**More about the position:**{linebreak}{linebreak}This shift would start at 9 AM EST - 5 pm EST Monday to Friday{linebreak}{linebreak}We’re open to any time zone, as long as you can fulfill it!{linebreak}{linebreak}**Growth-oriented bonuses we believe in:**{linebreak}{linebreak}* 2 Weeks Paid Vacation{linebreak}* Reimbursement for Kindle Ebooks/Audible{linebreak}* Paid Access to Digital Courses for extended training{linebreak}* Free Gym Membership{linebreak}* Reimbursement for 1 local event a month{linebreak}* Working with a truly mission-driven team motivated by excellence{linebreak}* Huge room for growth{linebreak}{linebreak}**What to do next:**{linebreak}{linebreak}If this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.{linebreak}{linebreak}Shoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.{linebreak}{linebreak}Here’s what we’ll ask for in the email:{linebreak}{linebreak}A short overview of why you think SMAR7 Apps might be the right fit for you{linebreak}{linebreak}A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works){linebreak}{linebreak}Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!{linebreak}{linebreak}What’s your favorite book?{linebreak}{linebreak}BONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :){linebreak}{linebreak}Take your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.{linebreak}{linebreak}That’s it! We look forward to meeting you!

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# How do you apply? Shoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.{linebreak}{linebreak}Here’s what we’ll ask for in the email:{linebreak}{linebreak}A short overview of why you think SMAR7 Apps might be the right fit for you{linebreak}{linebreak}A résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works :d ){linebreak}{linebreak}Tell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!{linebreak}{linebreak}What’s your favorite book?{linebreak}{linebreak}BONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :){linebreak}{linebreak}Take your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.{linebreak}{linebreak}That’s it! We look forward to meeting you!
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Stats (beta): 👁 2,302 views,✍️ 21 applied (1%)
Smartbnb is seeking to automate ⚙️the management of the short-term rental industry on Airbnb and HomeAway/VRBO.{linebreak}{linebreak}Our core product is currently helping short-term rentals businesses manage over 60,000 properties. We are a growing team of 8 people with plans to expand a lot in 2019.{linebreak}{linebreak}Smartbnb is bootstrapped and profitable. We are interested in building a great, sound business for years to come.{linebreak}{linebreak}Our company is fully distributed and remote:{linebreak}{linebreak}• We believe and fully embrace that your best environment is wherever you personally feel the most productive and comfortable for day-to-day work.{linebreak}{linebreak}• We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Paris, and Prague, just in 2018.{linebreak}{linebreak}We just released 3 fantastic products, but we have a lot more in store for the next few months, with a product our customers are super excited about.{linebreak}{linebreak}🤔 Customer success with us 🤔{linebreak}{linebreak}Our customers trust us for the critical infrastructure of their short-term rental business. This comes with a special responsibility to our customers.{linebreak}{linebreak}We aim to offer them a white glove customer service experience, to help them reach their goals of financial and personal freedom.{linebreak}{linebreak}We are already rated 9.6 /10 on Trustpilot and we very much intend to defend that score (it actually improved thanks to the customer service team's performance).{linebreak}{linebreak}At the same time, your role within the company is also to advocate for customers with the developers and designer on our team.{linebreak}{linebreak}You need to be able to qualify and identify bugs or usability problems and report them. This is important so that the development and design team can keep on improving the product.{linebreak}{linebreak}Lastly, we are not looking for people that like to watch the action from afar.{linebreak}{linebreak}We will absolutely welcome any input you may have and take ownership of side-projects that will help consolidate our business. This can be related to customer education, sales, marketing, business development and partnerships, or anything we have not thought about yet! The foundation is a deep understanding of our market, our product, and our customers.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} ⭐️ What you will do ⭐️{linebreak}{linebreak}Day to day, you will:{linebreak}{linebreak}• talk to customers via live chat, email, video calls and social media, to address their challenges and issues, verify subscription status and payments, and upsell products and services.{linebreak}{linebreak}• educate users and customers about our product and pricing with a focus on empathy and building up a relationship.{linebreak}{linebreak}• investigate, qualify, troubleshoot the customers' technical and usability issues, and work in collaboration with our Engineering and Design team.{linebreak}{linebreak}• host 1:1 video product demos and support calls with users and customers, so as to educate them about the product by focusing on their business needs.{linebreak}{linebreak}• demonstrate strong problem-solving and research skills, with attention to detail, to address user issues.{linebreak}{linebreak}• demonstrate a superior level of technical understanding, as you will grow familiar with the actual engineering of the product and technologies and tools being used (such keywords include "machine learning", "gitlab", "queues", "MySQL").{linebreak}{linebreak}• establish the company as a positive force for our users' businesses and ecosystem.{linebreak}{linebreak} {linebreak}{linebreak}# Requirements{linebreak}✅ What you will need to succeed: ✅{linebreak}{linebreak}Does it feel like we are on to something? Here are some common traits that successful team members are demonstrating every day and that we are also looking into candidates.{linebreak}{linebreak}• A deeply human individual that is easy to relate to both the team and our customers . Someone that is okay with sharing vulnerabilities with a willingness to learn and overcome them.{linebreak}{linebreak}• At the same time, there will be no babysitting. As a remote and distributed company, we will trust you to determine your own schedule, find the best way to deliver your best work, and reach out to your team every time you need help and support.{linebreak}{linebreak}• You also will need to be a strong communicator. You won't be siloed, but you should be clear, rigorous and precise in your communication, and be confident to challenge ambiguity and ideas, wherever they come from.{linebreak}{linebreak}• This position is for people that are excited about technology, being part of an artificial intelligence startup and seek automate things to help humans be better!{linebreak}{linebreak}• You are available immediately or within one month.{linebreak}{linebreak}• You are a fluent or native English speaker. Other languages are very nice too!{linebreak}{linebreak}• You are based to serve US timezones (with a preference for ET or CT timezones) during your own daytime hours.{linebreak}{linebreak}🍰 Brownie points: 🍰{linebreak}{linebreak}• You have experience working on a Saas product (that is for Software as a Service).{linebreak}{linebreak}• You’ve used 👌🙌🙇‍♀️ in some replies to customers!{linebreak}{linebreak}• You have experience with providing 1:1 demos over video calls with tools like Zoom, or delivered phone support on platforms like Aircall.{linebreak}{linebreak}(Let us know how many 🍰 you deserve.){linebreak}{linebreak}

See more jobs at smartbnb

# How do you apply? 🎉 What we offer: 🎉{linebreak}{linebreak}• Competitive salary, including the possibility of stock options.{linebreak}{linebreak}• Ample paid leave, in addition to maternity and paternity leave.{linebreak}{linebreak}• A great support structure: we are here for you.{linebreak}{linebreak}• Flexible contract. You will work independently where you are most productive and happiest, with flexible weekday hours.{linebreak}{linebreak}• All the resources and tools that you need to succeed{linebreak}{linebreak}• Join a fast-growing startup and be part of the force that shapes the company in the years to come!{linebreak}{linebreak}We are solving global short-term rental automation. Are you in?{linebreak}{linebreak}
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Filestage

verified

Full-time Customer Success Representative with German


Filestage

verified

customer success

customer support

full time

non tech

customer success

customer support

full time

non tech

6mo

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Stats (beta): 👁 1,274 views,✍️ 0 applied (0%)
# About Us{linebreak}{linebreak}At Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. {linebreak}{linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, the BBC, Sharp, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * You want to make customers successful. Yes! It is customer success, but the title is no joke! You love when people enjoy working with the service you’re offering and get value from it!{linebreak}* You have the best interest of the customer in mind. You will train and support our clients over chat, email and, phone. You will be their advocate at Filestage and you desire to improve our software with their insights in mind. {linebreak}* You are creative and quick on your feet. When you see that something is not working, you want to fix it right away. You enjoy coming up with solutions that will help you, your team, and your customers. {linebreak}* You desire to understand why, not just the what. When talking to people you are not afraid to ask questions and your listening skills are on point. You will share these insights with the team. {linebreak} {linebreak}{linebreak}# Requirements{linebreak}# You’re good at{linebreak}* You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}* You’re passionate about customer service. You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.{linebreak}* You love to research and investigate. You don’t like to be unprepared, so you ask questions and use any resources to find more information before talking to a customer. {linebreak}* You take pride in your work and enjoy taking ownership. You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.{linebreak}* You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.{linebreak}* You are a native German speaker and fluent in English. You will primarily focus on our German speaking customers, but will also work globally with our international clients. Speaking French is a plus (but it’s not a requirement)!{linebreak}{linebreak}# This is what you get{linebreak}* You have the freedom to work wherever you want. You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world. You will be working with mostly German clients, so some timezone overlap is required. {linebreak}* Your opinion matters and your work is valued. You have a say in our goals and objectives. In this company, you have the chance to make a real difference. {linebreak}* You have a steep​ ​learning​ ​curve​, but this is okay because you enjoy a challenge that we collaborative tackle together. {linebreak}* Are you tired of useless meetings and slow decision making? We have flat hierarchies, no bullshit meetings, and we move fast.{linebreak}* You work with top-notch technologies and lean processes. We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.{linebreak}{linebreak}

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# How do you apply? Apply online: https://filestageteam.typeform.com/to/RaNL7P
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Loom

Customer Support Specialist


Loom


customer support

saas

b2b

non tech

customer support

saas

b2b

non tech

9mo

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Stats (beta): 👁 2,743 views,✍️ 0 applied (0%)
## Who We Are{linebreak}Loom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once — no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:{linebreak}**Loom is for colleagues and customers.** Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.{linebreak}**Loom is video recording, simplified**. Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.{linebreak}**Loom provides a human touch**. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.{linebreak}## The Role{linebreak}Our Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.{linebreak}As a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.{linebreak}We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜{linebreak}### As a Customer Support Specialist, your responsibilities include...{linebreak}* Helping customers through live chat, email and social media to ensure they are successful with our tool{linebreak}* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team{linebreak}* Contributing to our culture of "user delight" by sharing examples of user interactions with the rest of team{linebreak}* Correctly identifying and reporting on support requests so the Product team can plan future product iterations{linebreak}* Auditing and updating any support resources as the product changes (Help Center, Saved Replies, etc...){linebreak}* Helping write and maintain documentation for internal knowledge base{linebreak}* Assisting with projects related to improving our support at scale processes 🚀{linebreak}### You could be a good fit if you...{linebreak}* Have previous experience delivering a superior support experience with respect, empathy and understanding{linebreak}* Know how to to work under pressure and adapt to a fast-paced environment{linebreak}* Have excellent written and spoken English{linebreak}* Have the ability to pick up new technology quickly{linebreak}* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own{linebreak}* Are available for a full time schedule that spans weekends and may include holidays as our customers need us (working hours may include evening or early morning hours depending on your location){linebreak}### Bonus Points 💯{linebreak}* Active and passionate Loom user{linebreak}* Previous experience working remotely{linebreak}* Familiarity with Intercom, Slack and Notion - you'll be living in these tools{linebreak}* Previous experience working in SaaS{linebreak}## The Good Stuff{linebreak}* Work with a driven, welcoming team at a company that is changing how people communicate every single day.{linebreak}* Yearly retreat with the team (last year we went to Mexico! 🏝){linebreak}* Unlimited PTO{linebreak}* Shiny new Apple computer & budget for home office equipment{linebreak}**Please note:** This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.{linebreak}Loom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.{linebreak}We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. {linebreak}{linebreak}# Requirements{linebreak}Please apply via the link.

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SkyVerge

verified

Customer Support Specialist


SkyVerge

verified

customer support

woocommerce

wordpress

ecommerce

customer support

woocommerce

wordpress

ecommerce

9mo

Apply


Stats (beta): 👁 2,510 views,✍️ 0 applied (0%)
SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.{linebreak}{linebreak}**The Role**{linebreak}{linebreak}You’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.{linebreak}{linebreak}**Here are some things you may do on a given day:**{linebreak}{linebreak}-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed{linebreak}{linebreak}-Answer pre-sales questions and other feedback from customers{linebreak}{linebreak}-Document and optimize our support process to improve customer satisfaction{linebreak}{linebreak}-Write technical documentation and other content so customers can help themselves{linebreak}{linebreak}-Help our engineering & product teams to identify areas where we can improve the customer experience{linebreak}{linebreak}-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need{linebreak}{linebreak}With over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.{linebreak}{linebreak}**On the first day you will:**{linebreak}{linebreak}-Onboard and get to know your new team members{linebreak}{linebreak}-Pair with a customer support specialist for training, and answer some customer questions together{linebreak}{linebreak}-Have a complete WooCommerce setup with major plugins installed{linebreak}{linebreak}-Read and review support guide{linebreak}{linebreak}**In the first week you will:**{linebreak}{linebreak}-Answer customer questions (draft, review from team member or manager, send){linebreak}{linebreak}-Dive into learning WooCommerce and our major extensions (Memberships, for example){linebreak}{linebreak}-Fix at least one documentation issue{linebreak}{linebreak}**In the first month you will:**{linebreak}{linebreak}-Own your own queue{linebreak}{linebreak}-Answer customer questions with minimal review{linebreak}{linebreak}-Contribute to documentation as necessary{linebreak}{linebreak}**You**{linebreak}{linebreak}You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.{linebreak}{linebreak}**To succeed in this position, you must have:**{linebreak}{linebreak}-A solid understanding of HTML / CSS{linebreak}{linebreak}-A working knowledge of JavaScript{linebreak}{linebreak}-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.){linebreak}{linebreak}-Outstanding written communication and interpersonal skills{linebreak}{linebreak}-Boundless curiosity for our products and our customers{linebreak}{linebreak}-Ability to thrive in a remote environment (along with a reliable internet connection){linebreak}{linebreak}**It’s helpful if you have:**{linebreak}{linebreak}-Experience with PHP / Ruby (or other programming languages){linebreak}{linebreak}-Experience with WordPress{linebreak}{linebreak}-Experience with WooCommerce (or other eCommerce platforms){linebreak}{linebreak}-Experience supporting SaaS products{linebreak}{linebreak}-Experience supporting downloadable software (especially in the LAMP stack){linebreak}{linebreak}**The Team**{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.{linebreak}{linebreak}As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.{linebreak}{linebreak}**Process**{linebreak}{linebreak}After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.{linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂{linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're happy to offer to our team members:{linebreak}{linebreak}-Competitive salary{linebreak}{linebreak}-Annual incentive for meeting team and company goals{linebreak}{linebreak}-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}{linebreak}-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}{linebreak}-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}{linebreak}-Work flexible hours from anywhere that has a reliable internet connection{linebreak}{linebreak}-Tools (hardware/software) to help you be productive{linebreak}{linebreak}-Allowance for professional growth (books, courses, conferences){linebreak}{linebreak}-Home office or co-working allowance{linebreak}{linebreak}-A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* {linebreak}{linebreak}# Requirements{linebreak}Please apply directly through the link below. Applications accepted through August 15th.

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iwantmyname

verified

Support


iwantmyname

verified

customer support

help

service

tech

customer support

help

service

tech

10mo

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Stats (beta): 👁 1,496 views,✍️ 0 applied (0%)
PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY FURTHER APPLICATIONS. THANKS FOR YOUR INTEREST!{linebreak}{linebreak}**The position**{linebreak}We’re looking for someone to join our support team from the Asia Pacific side of the world. You’ll be providing additional coverage for our global customer base. Amazing customer service is one of the most crucial aspects of our business, so you will be absolutely key in helping us keep new and existing customers happy.{linebreak}**Your work week will be Sunday to Thursday in your home time zone.** If you have questions about this, just let us know. (We have a pretty generous vacation policy, so you will have time off as well.){linebreak}**What your day-to-day work will look like**{linebreak}* Replying to help requests and inquiries via email (we use a customer support system) and occasionally from social media platforms.{linebreak}* Helping to keep our Support Centre (internal and external documentation) up to date.{linebreak}* Improving our system and interfaces by reporting issues and sharing feedback with the design and development teams.{linebreak}* Working with the team on improving our overall customer experience by giving and passing along feedback, sharing your ideas, troubleshooting, etc.{linebreak}**Profile of our ideal applicant**{linebreak}You absolutely have to have plus plus English language writing skills. You’ll be writing a lot, and English is our business communication language. (If you happen to speak/write another language, it would certainly be a bonus.) Quite a few of our customers don’t speak English as a first language, so clear communication is really important.{linebreak}You must like people (like, actually like them). No matter how frustrated the customer, you need to be able to understand their perspective and keep working with them to get the problem solved without losing your cool. (It’s the internet, folks aren’t always polite…){linebreak}Curiosity. You don’t have to be the world’s foremost domains expert to work here, but a little curiosity will go a long way in learning the systems and processes and solving problems.{linebreak}You need to be able to work without supervision. This is key. We are a remote team, and while you will have someone on hand for training, questions, etc. initially, there will be times when you’re on your own. We have tonnes of very thorough documentation and escalation channels for bigger issues, but you need to exercise your agency and not always wait for someone to tell you what to do. (In general you will overlap with others in your own and other timezones, so no one gets too lonely.){linebreak}**If you really want to razzle dazzle us, tell us about your:**{linebreak}* Knowledge of domains, DNS, and internet plumbing-related topics{linebreak}* Previous experience in customer service/support{linebreak}* Previous experience in the startup space{linebreak}* Experience with Desk.com or similar customer support software{linebreak}* Appreciation of pop culture-centric gifs.

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Crossover

SVP Of Customer Support


Crossover


customer support

non tech

customer support

non tech

11mo

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Stats (beta): 👁 1,639 views,✍️ 0 applied (0%)
{linebreak}ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}We're running an Online Hiring Tournament on June 16th to hire SVP of Customer Support ($400K/yr).{linebreak}{linebreak}This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.{linebreak}{linebreak}This position is with ESW Capital or one of its affiliated companies.{linebreak}{linebreak}As an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket).{linebreak}{linebreak}You will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.{linebreak}{linebreak}You will need to operate in our centralized “economies of scale” model without allowing complexity and special cases to make it into our processes.{linebreak}{linebreak}Pace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization.{linebreak}{linebreak}Candidate Requirements:{linebreak}{linebreak}{linebreak}* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions{linebreak}{linebreak}* Able to identify and articulate patterns in unstructured and unorganized content{linebreak}{linebreak}* A passion for creating work in a process-driven way and working with team members to continuously improve that process{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Semaphore CI

Customer Success Representative


Semaphore CI


customer success

customer support

non tech

customer success

customer support

non tech

11mo

Apply


Stats (beta): 👁 1,702 views,✍️ 0 applied (0%)
At [SemaphoreCI.com](http://semaphoreci.com/?utm_source=remoteokio&utm_medium=link&utm_campaign=customersuccessrep&utm_term=30days&utm_content=jobad) we're building the next generation code delivery platform for developers. The Customer Success Team at Semaphore plays a pivotal role in building relationships with our customers ranging from startups to companies like Salesforce, Toyota and Uber. Our main task is to keep them happy by getting the most of our service and we're looking for a professional to join our Customer Success Team on such a journey.{linebreak}As a **Customer Success Representative**, you'll work on building stronger relationships with our customers and helping us make Semaphore even better. You'll advocate for the customer on a truly individual level in a sense of understanding our customers needs and helping them achieve their goals. You should have a strong tendency towards streamlining the processes while keeping the human interaction in the first place. You don't need to have a technical background, but you can expect to become more technical and get better product understanding as the time goes by. You'll be on our front line, and we expect when our customers think of how great Semaphore is, they think of you.{linebreak}The company is currently a 25 person remote team distributed in 7 countries. We're bootstrapped, profitable and have a six-year track record of providing a product that customers love. Since this is a remote position, you should thrive in asynchronous communication and you should be able to develop working relationships with coworkers in different locations. Because of time overlap with the team, we'll consider candidates based in **Europe only.

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# How do you apply? Please apply here: https://renderedtext.workable.com/j/D09366E8FE
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Performance Food Group

Customer Svc Rep


Performance Food Group


customer support

data entry

business communication

non tech

customer support

data entry

business communication

non tech

12mo

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Stats (beta): 👁 2,733 views,✍️ 0 applied (0%)
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.{linebreak}

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# How do you apply? Qualified candidates are required to send resume to [email protected] for screening and consideration. Applicable to united state regions only
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WhatConverts

verified

Web Marketing Customer Support


WhatConverts

verified

customer support

marketing

google adwords

google analytics

customer support

marketing

google adwords

google analytics

12mo

Apply


Stats (beta): 👁 1,849 views,✍️ 0 applied (0%)
Are you someone who **loves helping people**? If you love interacting with people on a daily basis to help them learn how to optimize their work and their time then read on…{linebreak}{linebreak}**About You**{linebreak}{linebreak}* Familiarity with running PPC campaigns.{linebreak}* Previous experience in a marketing role or capacity.{linebreak}* Experience with Google Adwords, Google Analytics, Bing Ads and Facebook Ads.{linebreak}* Basic knowledge on UTM parameters and tracking templates.{linebreak}* Empathetic to users and can easily put yourself in their shoes.{linebreak}* Ability to make customers feel empowered after interacting with support and you don’t make them feel bad for asking silly questions.{linebreak}* Obsessive over the details and love solving problems{linebreak}* Love to write to write. Between support emails and creating support documentation you know how to communicate clearly with your keyboard.{linebreak}* Persistent as support at WhatConverts is much different than at many software companies, real people answer the phone offering real people solutions. It may not be answering the same questions over and over again, but oftentimes it involves researching technical nuances of the websites we support.{linebreak}{linebreak}**Things You Might Do**{linebreak}{linebreak}WhatConverts is a dynamic software company, so you’ll likely get your hands dirty in a little bit of everything. That said, here are some things you’ll get to do:{linebreak}{linebreak}* Help customers via email, chat and the telephone to ensure they have the best experience possible setting up a new account, troubleshooting their problems and answering their questions.{linebreak}* Write support documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team).{linebreak}* Work with the product team to build tools and offer feedback that will speed up and increase the quality of support.{linebreak}* Experiment since this is a startup everything can change at any time.{linebreak}{linebreak}**About [WhatConverts](http://https://www.whatconverts.com/)**{linebreak}{linebreak}For the past three years, WhatConverts has been helping people across the world track “What Marketing Converts to Leads”. A lead can be a phone call, web form submission, web chat or e-commerce transaction. Our software helps our customers track their marketing efforts to ensure it is giving them the best ROI.{linebreak}{linebreak}We want to give advertisers and agencies the complete marketing picture by easily tracking their marketing dollars to actual leads, so they can best spend their budget.{linebreak}{linebreak}We believe in small teams making a big impact. Small teams are fast and nimble. Small teams mean less bureaucracy and less management, and more getting the important things done.{linebreak}{linebreak}**The Package**{linebreak}{linebreak}* Location – Anywhere you want. If you want to work remotely or near others that’s fine by us. The current team is based in Charlotte, NC and Birmingham, AL.{linebreak}* Hours – 9AM to 5PM EST (-/+ 3 hours){linebreak}* Position – We will consider part-time or full-time positions.{linebreak}* Compensation – Based on experience.

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# How do you apply? [Complete this form >](https://goo.gl/forms/zdJRoZy3tI5tACgT2)
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Zenkraft

verified

Customer Success Consultant


Zenkraft

verified

salesforce

consulting

customer support

non tech

salesforce

consulting

customer support

non tech

1yr

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Stats (beta): 👁 2,092 views,✍️ 0 applied (0%)
Zenkraft is looking for an applicant in the Reno/Tahoe area who can work with customers to quickly integrate our shipping solution. Zenkraft is the preferred Salesforce integrator for FedEx, UPS, USPS, and 30+ other global shipping carriers. Zenkraft’s customer portfolio includes small startups to some of the largest global companies.{linebreak}This is a great position for someone who is looking to expand their knowledge of Salesforce through customer interaction. Applicants will need familiarity with the force.com ecosystem, and have excellent customer service skills. To apply please do the following:{linebreak}Spin up a Salesforce demo org, install our FedEx solution email a shipping label (with your name on it), and anything else you would like us to see to [email protected]{linebreak}We will respond with next steps. Below is a support document outlining the process of setting up our solution:{linebreak}http://support.zenkraft.com/fedex-app/create-a-fedex-shipment-from-any-object-in-15-minutes-step-by-step

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# How do you apply? To apply, spin up a Salesforce demo org, install our FedEx solution, and email a shipping label, and anything else you would like us to see to [email protected]{linebreak}We will respond with next steps.Below is a support document outlining the process of setting up our solution:{linebreak}http://support.zenkraft.com/fedex-app/create-a-fedex-shipment-from-any-object-in-15-minutes-step-by-step
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Broadway Technology

verified

Japanese-english Application Support


Broadway Technology

verified

finance

customer support

non tech

english teacher

finance

customer support

non tech

english teacher

1yr

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Stats (beta): 👁 1,808 views,✍️ 0 applied (0%)
Do you enjoy working with customers to find and resolve bottlenecks within complex systems? Do you get bored doing the same tasks every day? Do you get excited coming up with creative solutions to hard problems? Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day.{linebreak}{linebreak}This is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology – electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal.{linebreak}{linebreak}**Responsibilities:**{linebreak}- Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.{linebreak}- Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected{linebreak}- Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.{linebreak}- Proactively preventing future problems by coming up with both tactical and strategic solutions{linebreak}{linebreak}**Requirements:**{linebreak}- Must be bilingual in Japanese and English{linebreak}- Must be willing to work Tokyo business hours{linebreak}- Previous experience in a customer support role - trading support experience is a MUST{linebreak}- Strong attention to detail, self-management, initiative, discipline, and follow-through{linebreak}- Exceptional problem solving ability{linebreak}- Excellent written and verbal communication skills{linebreak}- Unrelenting dedication to customer success{linebreak}- Familiarity with SQL and databases{linebreak}- Bachelor’s Degree - economics, business, or engineering preferred{linebreak}{linebreak}**Strongly Desired:**{linebreak}- Familiarity with at least one scripting or object-oriented programming language{linebreak}- Experience working with UNIX/Linux{linebreak}{linebreak}*Broadway Technology is a leading provider of advanced high-performance financial trading solutions for electronic fixed income markets. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We hire developers who thrive on building the most advanced technology. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs, yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.*

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# How do you apply? Click the Apply for this job button below or send a resume and cover letter to [email protected]
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WP All Import

Support Rep for WP All Import


WP All Import


php

wordpress

customer support

non tech

php

wordpress

customer support

non tech

1yr

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Stats (beta): 👁 2,421 views,✍️ 0 applied (0%)
## $30 per hour and a minimum of 30 hours per week.{linebreak}Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.{linebreak}Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.{linebreak}### Flexibility{linebreak}We are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.{linebreak}It doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.{linebreak}### Responsibilities{linebreak}Our customer support reps are expected to perform the following tasks:{linebreak}› Respond to customer support inquiries{linebreak}› Add to and improve documentation{linebreak}› Aggregate user feedback and assist with roadmap decisions{linebreak}› Reproduce bugs and test fixes{linebreak}› Test development versions of WP All Import before release{linebreak}### Minimum Requirements{linebreak}Candidates must have the following knowledge and experience in order to be considered:{linebreak}› Minimum availability of 30 hours per week.{linebreak}› Expert-level WordPress knowledge: troubleshooting, development, database structure, etc.{linebreak}› Intermediate-level PHP knowledge. Can quickly write PHP functions, use arrays, and make use of our API.{linebreak}› Familiarity with phpMyAdmin, cPanel, WordPress sites via FTP.{linebreak}› Fast, hands on learner. Can quickly pick up new software, PHP functions, and related technologies.{linebreak}› Able to communicate in a concise and timely manner via Basecamp and GitHub.{linebreak}### Bonus Points{linebreak}The more of these boxes you can tick the better, in descending order of importance:{linebreak}› Experience with WooCommerce.{linebreak}› Experience in plugin development.{linebreak}› Up to date knowledge of WordPress.{linebreak}› Knowledge of XPath.{linebreak}› Attends WordCamps, meetups, or other industry conferences.{linebreak}› Experience working remotely as part of a distributed team.{linebreak}### To Apply{linebreak}Visit **http://www.wpallimport.com/hiring/#apply**.

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Gaia GPS

verified

Customer Support Specialist


Gaia GPS

verified

customer support

non tech

customer support

non tech

1yr

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Stats (beta): 👁 2,236 views,✍️ 0 applied (0%)
Joining the Gaia GPS Team{linebreak}{linebreak}Come build the best outdoor mapping software in the world. Your efforts will directly help a community of record-breaking backpackers, world-renowned guides, conservation scientists, wildland firefighters, hunters, offroaders, and more. Find Gaia GPS in the App Store, Google Play Store, and on gaiagps.com.{linebreak}As a Customer Support Specialist, you'll correspond with Gaia GPS users, and help them in using Gaia GPS for their adventures and work. You'll create technical documentation and marketing materials. And you'll have a critical role in helping to improve the software, by understanding users and providing feedback into the product development process.{linebreak}{linebreak}Your Main Responsibilities:{linebreak}{linebreak}- Email Support/Technical Support{linebreak}- You'll assist users who want to learn about using the app, but you'll also dig deep into technical issues and bugs.{linebreak}- Answer user requests quickly and concisely{linebreak}- Communicate clearly and effectively with the engineering team about bugs and other issues{linebreak}- You'll need to answer about 20 emails per day, ranging in difficulty from quick and easy, to research intensive. At first, you'll stick with the easy questions but quickly transition to more difficult ones.{linebreak}- Write and maintain documentation{linebreak}- This includes our user-facing Help Center as well as an internal Help Center for the support staff{linebreak}- Other responsibilities may include writing and video work for marketing, managing ad campaigns, GIS work to help produce maps, or even writing code.{linebreak}{linebreak}Qualifications:{linebreak}{linebreak}- concise and powerful writer{linebreak}- Ability to understand and solve obscure problems (poorly phrased questions, novice users){linebreak}- Works hard without constant supervision (remote experience a plus){linebreak}- Good with computers (learn new programs easily, coding/html/css knowledge a plus){linebreak}- You don't need to be able to write your own programs, but basic knowledge of programming concepts will help you better understand technical issues, which is a large part of this job.{linebreak}{linebreak}Traits/Activities We've Seen Correlate with Success:{linebreak}- you're an expert at something, and you've developed hard skills (examples: musical instrument, a -Master's degree, programming, bodybuilding, video production){linebreak}- you have a lot of persistence (example: thru-hiked the Pacific Crest Trail){linebreak}- you excelled at a rigorous program (example: salesperson who hit metrics, REI associate top performer){linebreak}- you are self-taught in some areas{linebreak}- vested interest in the outdoors and/or maps{linebreak}- interest in or experience with programming{linebreak}- previous experience working remotely{linebreak}- good memory/recall{linebreak}{linebreak}It's important to recognize that in a small company, you'll often be on your own. You won't always be told what problems to solve or what to work on. You should be a great self-starter and have an entrepreneurial spirit.{linebreak}{linebreak}Please note the company is 100% remote - you should think about whether this will be a good setup for you. The advantages include huge flexibility in working hours, a quiet office, and the ability to work from home or wherever you like. The disadvantage is lack of physical society... we only get together a couple times a year, and this means finding physical society in local community and family. We collaborate via group chat, video calls, Slack, Quip, Github, Zoom, Dropbox, and Trello.{linebreak}{linebreak}Compensation and Benefits{linebreak}{linebreak}Flexible Schedule:{linebreak}The team spans all US time zones, and you can set your own hours. People on the team often shuffle around hours so they can go hiking, skiing, or hunting at the best times. Your hours will be more constrained to start, during training.{linebreak}{linebreak}The Comm team communicates frequently and it is important to overlap a few hours every day during regular business hours. Some weekend work necessary (usually about 1 weekend per month).{linebreak}{linebreak}Compensation:{linebreak}{linebreak}This is a full-time salaried position starting at $30,000/year - depends on experience and location{linebreak}- 401K match - 100% up to 5% of salary{linebreak}- the potential for stock options later{linebreak}- comped cellular and home internet{linebreak}- Paid Time Off:{linebreak}- 4 weeks of vacation{linebreak}- 10-12 holidays, which you can shuffle around{linebreak}- 5 sick days{linebreak}- maternity/paternity - 2 months/6 weeks{linebreak}{linebreak}Other Benefits:{linebreak}{linebreak}- great computers/desks/chairs and other equipment provided{linebreak}- company-only and family-included retreats (previous trips include backcountry skiing to Peter Grubb Hut, hiking in Zion National Park, hiking in Rocky Mountain National Park, Tahoe skiing/hiking){linebreak}- opportunities to go to conferences{linebreak}{linebreak}How the Job Starts:{linebreak}{linebreak}Starting out will include getting to know the Gaia GPS app, learning how to use the customer support platform, and learning to answer customer questions via email.{linebreak}As you grow into your role, you will continue to take on more challenging technical issues. If time allows in the shoulder seasons, you'll have time to work on other things and develop new professional skills.{linebreak}{linebreak}More about Us:{linebreak}Every member of the small, profitable, boot-strapped Gaia GPS team shares a love of the outdoors, and works remotely from places all over North America (CA, MT, OK, WI, Canada). Read more about the team here: https://www.gaiagps.com/company/{linebreak}{linebreak}Multiple team members thru-hiked the longest trails in the US (PCT and AT), and the technical team is highly competent, founded by an ex-Googler. Fifty percent of the team is female, including the technical founder.

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# How do you apply? Fill out the form at the bottom of this page: https://www.gaiagps.com/company/jobs/customer_support
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Quickmail.io

Customer Success Specialist


Quickmail.io


saas

customer support

non tech

saas

customer support

non tech

1yr

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Stats (beta): 👁 2,836 views,✍️ 0 applied (0%)
QuickMail is a sales automation tool for sending B2B cold emails. Small and medium businesses use it to reach out to potential customers in their market and grow their business. Because we hit product market fit very fast and are growing rapidly, we’re on the search for enthusiastic people who want to be part of this journey.{linebreak}{linebreak}As a 100% customer funded start-up, decisions are made fast between the team for the good of the customers. Working here means a lot of freedom and ability to build close bonds with each user. We strive to be anti-corporate, we remove all possible walls between the users and us to truly deliver an exceptional experience.{linebreak}{linebreak}The Role{linebreak}As part of our Customer Success team, you’ll be the first point of contact for users of Quickmail.io, and for potential users who have questions before signing up. You’ll strive to understand their goals or problem, and translate this information into actionable points for them to make the most of Quickmail. {linebreak}{linebreak}Your responsibilities will include: {linebreak} - Developing a thorough understanding of Quickmail.io’s capabilities and services. {linebreak} - Own the responsibility for any user issue or query, from origination to full completion. {linebreak} - Ensuring each user’s experience with us is outstanding, and ensuring you always go above and beyond what is required to add even more value. {linebreak} - Investigate the user’s key objectives, and driving their adoption of Quickmail.io’s functionality beyond the expected. {linebreak} - Become a user advocate within the wider Quickmail.io team by identifying common user requirements and challenges and relaying this information to constantly improve what we do. {linebreak} - Provide training and continued support through highly effective relationship management, centred on the customer experience. {linebreak} - Consistently record your interactions with users and further develop our documentation to become the Quickmail.io bible. {linebreak}{linebreak}This is an incredibly varied role on a small, growing SaaS startup where no two days will be the same. As a permanent, full-time and remote role, you will have regular contact with the other Customer Success specialists and the Founder.{linebreak}{linebreak}What you’ll need: {linebreak}{linebreak}Proven experience in a comparable role, supporting users remotely (ideally for a high growth technology company). {linebreak}A strong attention to detail with a customer centric approach. {linebreak}Be an entrepreneurial, pro-active personality with a healthy sense of humour. {linebreak}Outstanding problem solving skills, with a proven ability to simplify concepts, train others and develop relationships.{linebreak}Excellent written and verbal communication skills. {linebreak}Solid understanding of email, desktop and internet technologies. {linebreak}Any experience working within the SaaS industry or within a start-up environment would be highly regarded.{linebreak}Any experience working remotely would be highly beneficial. {linebreak}{linebreak}Please note, this role will over US business hours (either PST or ET). You will need to be available Monday - Friday, full-time to be considered, and have a fast and reliable internet connection. {linebreak}{linebreak}We value curiosity, self-motivation and outcomes very highly here, and believe these are essential traits you’ll need to be part of our team. To see our core values, check them out here: http://quickmail.io/values{linebreak}{linebreak}If this sounds like somewhere you can do your best work, please apply now via the link (including a short note introducing yourself) to [email protected] and we’ll be in touch.

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# How do you apply? Send a short note introducing yourself to [email protected] and we'll be in touch.
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Academic Analytics

Desktop Support Tier II


Academic Analytics


customer support

non tech

customer support

non tech

1yr

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Stats (beta): 👁 2,015 views,✍️ 69 applied (3%)
{linebreak}The Desktop Support Technician, II is responsible for total support and troubleshooting of the Academic Analytics end-user environment and executing device lifecycle management activities including fulfilling, provisioning, deployment, support and asset disposition.  Primary responsibilities will be Tier II issue resolution and support of all desktops, laptops, mobile devices, print services and basic networking.  This position interfaces directly with our coworkers and requires excellent customer service skills as well as technical knowledge.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Install, upgrade, support and troubleshoot printers, computer hardware, Windows 10 OS, Mac OS as well as other authorized desktop applications and peripheral equipment.{linebreak}{linebreak}* Perform general preventative maintenance tasks on computers, laptops, printers, servers and any other authorized peripheral equipment{linebreak}{linebreak}* Install, diagnose, repair, maintain, upgrade hardware and equipment to ensure optimal performance.{linebreak}{linebreak}* Troubleshooting and configuration of Apple products{linebreak}{linebreak}* Take ownership to remedy tickets and problems assigned, accurately record work performed and troubleshoot issues (in person, by telephone or remote access) in a timely fashion{linebreak}{linebreak}* Provide direct end user assistance to include familiarizing users with basic software, hardware, peripheral device operation{linebreak}{linebreak}* Secure network by executing security and access policies{linebreak}{linebreak}* Work with manager to review current policies, procedures and objectives{linebreak}{linebreak}* Provide technical support to associates who are traveling or conducting meetings{linebreak}{linebreak}* Aid in security risk assessment of network{linebreak}{linebreak}* Provide guidance to tier 1 support staff to assist in their learning{linebreak}{linebreak}* Hardware and Software procurement management{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Skills/experience needed:{linebreak}{linebreak}{linebreak}* Proficient in networks{linebreak}{linebreak}* Windows Server Administrator experience{linebreak}{linebreak}* Active Directory Administrator experience{linebreak}{linebreak}* Proficient in network security{linebreak}{linebreak}* Barracuda experience{linebreak}{linebreak}* IIS experience{linebreak}{linebreak}* Proficient in Windows and Mac OS{linebreak}{linebreak}* Azure experiencenecessary {linebreak}{linebreak}* Participate in 24x7 on call{linebreak}{linebreak}* Experience and proficiency with technical support of Sales Force{linebreak}{linebreak}* Office 365 administration{linebreak}{linebreak}* 5 years’ experiencedesktop support{linebreak}{linebreak}* Minimum Bachelor degree or equivalent{linebreak}{linebreak}* Demonstrates strong customer service skills{linebreak}{linebreak}* Ability to communicate effectively both in person and over the phone and in writing{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}

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Stats (beta): 👁 2,782 views,✍️ 0 applied (0%)
Hiya! We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shops to Fortune 500 retailers. We’re looking for a Head of Support to join our fully-distributed team who will improve our support team and processes across our entire suite of products.{linebreak}{linebreak}**Role**{linebreak}{linebreak}You’ll be focused on ensuring that our customer support across our products and the platforms we work with continues to meet our high standards, and is constantly improving. You’ll be coaching support and engineering team members on tone and process, doing everything from reviewing drafts, spot-reading replies, assisting in de-escalating difficult threads, to tracking and improving team metrics on replies, response times, and response quality.{linebreak}{linebreak}We know that the best learning and understanding comes from hands-on experience, so you’ll also be rolling up your sleeves to assist with support and pre-sales questions across our product suite. We have over 70 different products, so you’re excited that there’s always something new to learn.{linebreak}{linebreak}You’ll have the opportunity to dive in and question everything: is what we’re doing effective? How are we measuring success? What standards are we setting? How can we improve and unify process across all products we support? Are our tools supporting our goals?{linebreak}{linebreak}We expect that our head of support will be pushing our team forward on customer service best-practices, impeccable tone and voice, accuracy in replies, great supporting documentation, maintaining an internal knowledge base, and overall ensuring that our organization’s support runs as efficiently and seamlessly as a Swiss watch. We have several amazing team members already supporting our customers every day; you’ll be working directly with them to take our support to new heights.{linebreak}{linebreak}We expect you to work closely with our product and development teams to ensure we’re building great products, have solid feedback loops in place for further improvements, and that customers get the help they need while running their businesses.{linebreak}{linebreak}**You**{linebreak}{linebreak}You have a remarkable knack for understanding our customers’ problems, and working together with them to understand our products and resolve issues. You know good customer service comes from a place full of empathy, helpfulness, and friendliness. Your written communication is crystal-clear and representative of the standards our team should work towards.{linebreak}{linebreak}You’re solutions-oriented, self-directed, curious, and love solving problems. No question is too difficult for you to research, critically evaluate current best-practices, then develop your own path forward for an optimal solution or potential improvements. You can do this on your own, or work with a team to drive a project forward. You question existing practices and seek out the “best” way to do things.{linebreak}{linebreak}To succeed in this role, you’ll have:{linebreak}{linebreak}- excellent written communication and native-level English fluency. (Do you have proficiency in other languages? Tell us! We love being able to support customers in their native language.){linebreak}- ability to thrive in a remote environment (along with a reliable internet connection).{linebreak}- above-average skills for reporting on and evaluating data & support metrics.{linebreak}- boundless curiosity and inquisitiveness for our products and how we can do things better.{linebreak}- high technical competency, such as ability to use FTP, launch a website from scratch, and understand software development in general.{linebreak}- proficiency with HTML / CSS.{linebreak}- experience writing technical documentation or guides.{linebreak}- experience in previous team captain or leadership roles.{linebreak}- experience in supporting software (downloadable or SaaS, we do both!).{linebreak}{linebreak}It’s helpful if you have:{linebreak}{linebreak}- experience with eCommerce, or with platforms we work with in particular (Shopify, WooCommerce, Easy Digital Downloads).{linebreak}- experience in building, fixing, or maintaining software (if you have PHP, JavaScript, Ruby, etc., skills, let us know).{linebreak}- previous experience working remotely.{linebreak}- are US or CA-based for maximum overlap with our existing support team.{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions. That said, we believe face time is valuable — availability for 1-2 company-paid team trips ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2017-recap/)) per year is necessary.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with support metric improvements, documentation added, and wiki edits.{linebreak}{linebreak}**Process**{linebreak}{linebreak}Qualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30-minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company. {linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your 4-week trial. During this period, you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 4 weeks, you’ll be offered a permanent position 🙂 {linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're excited to offer to our team members:{linebreak}{linebreak}- Competitive salary{linebreak}- Annual incentive for meeting team and company goals{linebreak}- 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}- Work from anywhere that has a reliable internet connection{linebreak}- The tools (hardware/software) you need to be productive{linebreak}- Allowance for professional growth (books, courses, conferences){linebreak}- Home office or co-working allowance{linebreak}- A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*

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# How do you apply? Please apply directly via this link: https://skyverge.workable.com/jobs/600766. Applications accepted through November 17th.
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Stats (beta): 👁 3,020 views,✍️ 0 applied (0%)
**_US Based Applicants Only. Not hiring in Washington state, Oregon state, San Francisco, or New York._**{linebreak}{linebreak}{linebreak}## What We Do{linebreak}Simply put, we make websites easier to use. Through a scientific method of determining which site improvements result in actual performance improvements, we replace the old way of designing sites through gut feel and management opinions with designing sites through data. Tactically speaking, clients come to us for both strategic direction and to supplement their internal teams.{linebreak}{linebreak}{linebreak}## The Sales Assistant{linebreak}We struggled with what to call this job since while the core of the job is sales assistant, the job will also be what you make of it. We refer to our current sales assistant, Jill Mendoza, as our “Jill of all trades” and she has a small picture of Wonder Woman as the :jill: emoji in our slack instance. Unfortunately, we have grown too big for Jill to be able to do everything, so we need more help.{linebreak}{linebreak}{linebreak}Here are a few of the many, diverse tasks that you'll be potentially doing:{linebreak}{linebreak}+ Working to make sure quarterly client reviews are on track, and scheduling them with the clients{linebreak}+ Creating sales decks with our CEO and 2 VPs of business development{linebreak}+ Creating proposals with our CEO and 2 VPs of business development{linebreak}+ Ensuring contracts are signed by all parties and facilitating handoffs between business development and the product management team{linebreak}+ Various marketing tasks such as updating the website, sending out newsletters, posting jobs for sales assistants, etc (how meta!){linebreak}+ Helping to arrange team travel and client dinners{linebreak}+ Competitive research and general LinkedIn research{linebreak}{linebreak}{linebreak}{linebreak}## Who we’re looking for{linebreak}Our most successful candidates have the following skills/experience/traits:{linebreak}{linebreak}{linebreak}+ Ability to get things done with little direction{linebreak}+ Worked cross-functionally in a highly collaborative environment, preferably in a remote capacity{linebreak}+ Genuinely like working with clients and their distributed stakeholder group{linebreak}+ Lifelong learner{linebreak}{linebreak}If you’re interested in checking out the swell people you’ll be working with, click here [to learn more about the team.](https://crometrics.com/meet-the-team/){linebreak}{linebreak}{linebreak}_If you have questions as you go through this, make notes and if we haven’t answered them by the end, feel free to email [email protected] or [email protected]_{linebreak}{linebreak}{linebreak}## Our Culture{linebreak}+ **We’re a remote company.** We are spread out all over the country and enjoy the flexibility remote working affords. Want to go on a mountain bike ride in the middle of the day? Cool, don’t forget your helmet! Need to pick the kids up from school? Nice, you’ve got parent of the year in the bag. We stay connected through Slack and workcations, including one annual trip that is funded by the company.{linebreak}+ **Our engineers value elegant code, but move fast.** We’re writing code that runs on top of existing websites. Some tests only run for a few days before disappearing (though some do so well they become a permanent part of the client’s site). If “minimum viable product” isn’t in your lexicon, you aren’t a good fit.{linebreak}+ **Communication is critical.** We’re a remote company. That makes communication — including writing and reading comprehension — extremely important. You’ll work closely with engineers, designers and writers. This is not a simple “write specs and close tickets” gig. Successful applicants enjoy the process of defining and clarifying specs, documenting processes, improving processes, seeing their ideas and work affect millions of users, and uploading custom emoji to Slack.{linebreak}+ **We’re relentlessly focused on our client’s happiness.** The PM is a client-facing role. Managing a client relationship virtually takes a different type of skill set – the PMs have to be both a strategic partner, the customer (represented by the data), teacher and project manager over the phone/email/Slack, all while delivering an exceptional level of service. This type of interaction is not for everyone, and we completely understand. It’s not easy!{linebreak}+ **We are not perfect.** At the core of experimentation is the lesson to be learned from the test, whether a win, loss or inconclusive. We extend this concept to everything we do by setting the bar high for our team and fostering an environment of radical candor and constant learning.{linebreak}{linebreak}This short essay sums up the philosophy we operate by: This is Professionalism: http://arches.io/2014/03/this-is-professionalism/ _Sound like something you are interested in? Read on._

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# How do you apply? ## A unique application and hiring process, just like us{linebreak}We’re glad you’re interested in working with us. We have a fairly unusual hiring process, but it has proven to work well both for us and for potential new hires. We have found that demonstrating basic competency is the best predictor of initial qualification for working with us, followed by actual work.{linebreak}{linebreak}{linebreak}Our process reflects that. We’ve outlined our values and how we work above, and now we will ask you to complete a couple small tasks to show us you’re interested.{linebreak}{linebreak}{linebreak}### **Email Application**{linebreak}_The following is a typical task you would be doing on a daily basis. Follow the steps below to see if this type of work interests you and is a good fit. Please do not spend more than an hour on this task, as it is intended for you to be able to demonstrate basic competency in the core part of the job you will be doing, and it is not a real task._{linebreak}{linebreak}{linebreak}Include the following in an email to [email protected], [email protected] and [email protected]:{linebreak}+ Please suggest a restaurant that can seat 10 people on November 7th near New Montgomery and Howard in San Francisco. It will be for an important new client dinner. Explain why you chose the restaurant that you did.{linebreak}+ Include a link to your LinkedIn profile, and the name of the town/city you live in. Note the job is open to US-based applicants only.{linebreak}+ Desired annual compensation range (to ensure we’re not wasting one another’s time – we’re not going to hold you to this number) and general availability.{linebreak}{linebreak}{linebreak}### Paid Interview{linebreak}Assuming your submission exceeds expectations, we will reach out to schedule an informal conversations with our team to learn more about you, and provide an opportunity for you to ask questions of us. If all goes well for both you and CROmetrics, we will hire you for a “paid interview” where you start working with us for up to 2 weeks (20 hours max) as a 1099 contractor. This can be done on the side of your current full-time job so there is less risk to you.{linebreak}{linebreak}If both parties like working together, we can determine best next steps. It may turn out to be best to remain a 1099 contractor, or become a part time or even full time employee. If we decide it's not a good fit, we go our separate ways and both sides “won” in the deal. Thanks again for your interest in the Sales Assistant position with CROmetrics. We look forward to hearing from you!
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DiplomaSender

Support Analyst


DiplomaSender


customer support

analyst

non tech

customer support

analyst

non tech

2yr

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Stats (beta): 👁 2,379 views,✍️ 0 applied (0%)
{linebreak}This position has potential for quick growth in responsibilities.  Initially we would like someone who has light SQL skills and can run a query and complete proactive data management.  We have a few projects that would include more of a data entry skill set where physical records are converted into digital data.  There will also be proactive communication with vendors to discuss data anomalies and eventually the handling of escalated support calls.{linebreak}{linebreak}Most of the items have a loose process in place, where the ideal candidate will be able to pick it up where it currently stands, and manage the tasks on a day to day basis, while adding improvements and advising on processes so that any issues can prevented entirely.{linebreak}{linebreak}The IT department has a wide range of responsibilities, so as interest is expressed and efficiency added, there will be an anticipated growth in responsibilities.{linebreak}{linebreak}Skills & Requirements{linebreak}{linebreak}The ideal candidate would have a basic level of SQL skills, the ability to be detail oriented and follow documentation. We encourage the ability to see the big picture for how the documentation can be improved, and proactively preventing future issues.{linebreak}{linebreak}Communication from candidate will need to be professional at all times, and be targeted toward internal users, third party vendors, and external customers.

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Stats (beta): 👁 5,164 views,✍️ 0 applied (0%)
Boords is looking for a Sales & Customer Support Assistant to help our customers have the best possible experience. We are a self-funded saas company on a mission to make storyboarding simple. We've been running for just under 2 years and in that time have gone from an idea to a profitable, fast growing company.​{linebreak}{linebreak}We’re a small team who share an office in Old Street, London with our sister company Animade (an award winning animation studio), so you’ll be working with a tight-knit group and have the opportunity to make a real impact.​ This is a remote role, however you must be an EU citizen and be able to join our morning video calls at 9am GMT. ​{linebreak}{linebreak}### What's the job?{linebreak}{linebreak}We're looking for someone to be the first port of call for new and existing Boords customers. You'll be responsible for getting back to people via the live chat on our web app (we use Intercom), manning our email inbox and our Twitter account.{linebreak}{linebreak}You will also be filtering and qualifying potential new customers who sign up for our free trial, providing one-on-one help and converting those potential customers into paid Boords users.{linebreak}{linebreak}You'll be given full training on all aspects of the role. We work with clearly defined processes, and you will have clear targets as well as all the tools and training you'll need to excel.{linebreak}{linebreak}### Your responsibilities will include:{linebreak}{linebreak}- Fielding all incoming customer requests via Intercom, email and Twitter{linebreak}- Nurturing promising sign-ups into paying customers{linebreak}- Maintaining a consistent, friendly tone of voice{linebreak}- Updating and refining our FAQ and support documentation{linebreak}- Arranging product demos and screencasts for customers{linebreak}- Providing input based on customer suggestions during sprint planning{linebreak}- Identifying patterns in support requests{linebreak}- Keeping up to date with Boords as a product{linebreak}{linebreak}### Requirements{linebreak}{linebreak}- Outstanding written and verbal communication skills with the ability to build rapport with new customers{linebreak}- Initiative, self-motivation and good time management skills{linebreak}- Able to work well as part of a team as well as independently{linebreak}- Experience in a customer facing role{linebreak}- EU Citizenship{linebreak}{linebreak}{linebreak}### Benefits {linebreak}{linebreak}We believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture. Working with us, you can expect:{linebreak}{linebreak}- A competitive salary{linebreak}- A great work/life balance (we have fixed working hours){linebreak}- Profit share scheme{linebreak}- Team away days and trips. Last year we hired a villa in Tuscany!{linebreak}- Incredible company culture and team spirit{linebreak}- Boords hoodie 🙂{linebreak}

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# How do you apply? Please apply via Workable
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Stats (beta): 👁 3,478 views,✍️ 0 applied (0%)
YouCanBook.me is hiring for one of the best jobs in our company!{linebreak}{linebreak}We need a **wise, imaginative, decisive, strategic, inspiring,** person to head up our customer success and onboarding team (currently 3).{linebreak}{linebreak}You would get to work with our best asset - our customers - everyone from the single marketeer or university professor, to the some of the biggest companies in the world (customers from Pearson, Box, Yelp, Shopify, Pintrest, Expedia, Atlassian and many, many more all use our tool). {linebreak}{linebreak}Our hundreds of thousands of users are the ones who have pushed YouCanBook.me to be one of the fastest growing, and widely adopted scheduling tools in 2017.{linebreak}{linebreak}It's a bit crazy sometimes how we manage a million appointment bookings a month for our users, with a team of just 9, but we love doing what we do.{linebreak}{linebreak}We are small, remote, bootstrapped, profitable and all the good things. Don't apply if you're looking to rise up the ranks of a mega-corp. Instead, join our ranks, and build your craft inside our tardis. We need you.{linebreak}{linebreak}Our company has been named one of the top performing [UK tech companies by G2 Crowd](http://go.g2crowd.com/citygrid-ukireland.html). We recently sponsored [SaaStock Conference in Dublin](https://www.saastock.com/sponsors) to reach out to our main customer base - tech companies working on cloud tools. We're sponsoring the upcoming [SupConf 2017 in Atlanta.](http://supconf.supportdriven.com/){linebreak}{linebreak}We care deeply about customer success and understanding what our customers need. That's your job right there.{linebreak}{linebreak}Our co-founder and CEO, Bridget Harris, has just recently been named a [national finalist in the digital category](http://forwardladies.com/awards-2017-winners/?inf_contact_key=6bfb099cade7c45fcab4c9ffdaf3966f393d1654f22aaacd15a830a350cb4399) for the 'Forward Ladies' awards for women in business. She's a regular speaker at conferences like [Business of Software 2017](http://businessofsoftware.org/) and [Microconf 2017](http://www.microconf.com/growth/speakers/). Why does that matter? Because we like sharing how we 'walk the talk' on company culture and building a sustainable, happy software business. {linebreak}{linebreak}We are working to build an amazing place where work gets done. You'd be joining a handful of smart, imaginative, hard workers and learners. We meet up around twice a year from our locations in the US, Spain and the UK. We share and build. We celebrate success together. We work on where we went wrong, and build something better.{linebreak}{linebreak}You need to join us.{linebreak}{linebreak}**We like:** systems, processes, automation, documentation, scaling, profit and happy customers.{linebreak}{linebreak}**We don't like:** over-working, being stressed, sloppy work, typs, actual offices, paperwork, not being able to help.{linebreak}{linebreak}**What you would get:**{linebreak}{linebreak}- a fair transparent salary (depending on location and experience). (we're working on offering profit share and bonuses). {linebreak}- 'unlimited' vacation - people usually take 25-30 days per year + national public holidays{linebreak}the best health insurance we can buy for you.{linebreak}- happy to discuss any other benefits you need - we're committed to the best family support policies we can afford. Let's talk.{linebreak}- a role where you would be given the highest room to succeed, grow and produce results - we are outcome-focused, not output-driven.{linebreak}- work with a happy, funny, inclusive, hard working team - we're a mixed bunch with lots of different things in common, and separate interests which keep the rest of us amused.{linebreak}{linebreak}A quote recently from one of our team members was 'this is the most open company I've ever worked for'{linebreak}{linebreak}**So what's the job?**{linebreak}{linebreak}Well think of us as your customer. Who do you think we ought to be looking for? Our tool is a freemium, low-price-point app with some very high-paying customers (hundreds of thousands of customers in total, around 10,000 of them paying), a committed team who deals with a steady flow of tickets, and even sees a zero inbox occasionally. One of our biggest challenges is how to streamline and optimise our support to our users - how to get them to the solution as quickly as possible. {linebreak}{linebreak}So what would our Head of Onboarding and Customer Success be expected to do?{linebreak}{linebreak}This is not a trick question - we do have a list of responsibilities, honestly. But we want to know what kind of job you are looking for. Let us know how you'd love to help our company, what your skills are, why we should be considering you.{linebreak}{linebreak}**Let's hope for a magical fit.**{linebreak}{linebreak}**Caveats (sorry, yes there are a few)**{linebreak}{linebreak}- Must be willing to cover / work shifts starting 9am+ EST working hours . Will also need to be happy to occasionally cover end of day PST.{linebreak}- We like to travel - must be happy to board a plane probably every few months for flights to Europe, or meet clients in US, go to conferences, that sort of thing.{linebreak}- Our hope and expectation is to hire someone with significant experience working in a similar role for a SaaS tool - if this isn't you, please address why you'd still be a great fit for us anyway (we're always open to being persuaded).

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# How do you apply? Follow links over at https://youcanbook.me/jobs/
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Stats (beta): 👁 2,669 views,✍️ 0 applied (0%)
This is a full time long term remote position with a fast growing Israeli based technology company. You can be working from anywhere in the world as long as you can meet the below requirements.{linebreak}{linebreak}Position Requirements:{linebreak}{linebreak}We are looking for people who like to solve problems and help customers and:{linebreak}1. Native English - must have excellent written and spoken English{linebreak}2. Customer-orientation and excellent communication skills - must be comfortable communicating by email, phone and chat{linebreak}3. Excellent technical troubleshooting skills{linebreak}4. Experience in providing customer support via phone and web in English{linebreak}5. Knowledge of HTML, JavaScript, CSS{linebreak}6. Minimum availability: 6am till 3pm Israel time Monday to Friday{linebreak}{linebreak}Key Responsibilities{linebreak}{linebreak}1. Manage the setup process for new customers and change requests from existing customers that include working with our team in India to make sure we deliver the setup on time and at the highest quality{linebreak}2. Provides world-class support to our international clients primarily via email using our ticketing system{linebreak}3. Troubleshooting of technical issues{linebreak}4. Answering product related questions and adding documentation for repeating questions{linebreak}Note: we need to pay you by invoice

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# How do you apply? fill the form
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Stats (beta): 👁 4,130 views,✍️ 0 applied (0%)
#### We looking for a friendly, helpful and tech-savvy type that loves teaching people how to use things.{linebreak}We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to support all of our fans in the various parts of the world.{linebreak}{linebreak}We're a small team, so you'll have a big impact on the product.{linebreak}{linebreak}**Your day-to-day will involve:**{linebreak}Answering user questions via in-app messenger{linebreak}Explaining new functionality to existing customers{linebreak}Conducting scheduled product demos online or via phone calls{linebreak}Creating and improving support documentation{linebreak}{linebreak}**For this role we need you to:**{linebreak}Be motivated to help people with their questions{linebreak}Have a friendly, engaging and relaxed style{linebreak}Demonstrate outstanding written communication{linebreak}Be generally interested in SaaS products{linebreak}{linebreak}#### Specifics:{linebreak}The role is part-time. Flexible 20hrs per week with a minimum of 3hrs per day during business hours.{linebreak}The position is fully-remote but does require that you are in a timezone close to UTC-05:00 (New York, Toronto, Chicago…).{linebreak}{linebreak}We're ideally looking for someone to join our team on an ongoing basis with additional hours, however we'll keep it relaxed initially as we get to know each other.{linebreak}{linebreak}#### About Us:{linebreak}Skedda is cloud-based, business-to-business SaaS platform for managing bookings for “spaces” at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, studios, halls, courts or any other kind of “space”. It’s truly an international product, with active customers in over 2000 cities globally.{linebreak}{linebreak}We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.{linebreak}{linebreak}We'd love you to join the team!

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# How do you apply? Just click below to apply and answer a few quick questions about why you'd be a great fit for the role.
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Stats (beta): 👁 2,495 views,✍️ 0 applied (0%)
Manage a pipeline by engaging with prospects, understanding their technical requirements and work to successfully onboarding the customer onto our content delivery platform. You are responsible for generating revenue and increasing market shares based on a given industry vertical. You will work with the Customer Success team to ensure a smooth transition of customer accounts once onboarded. Developing long term relationships with fast growing companies and startups to bring the most innovative applications to KeyCDN.{linebreak}{linebreak}_Skills & Experience:_{linebreak}* 3+ years of successful sales management or sales engineering type of roles{linebreak}* Experience in selling IaaS or CDNs{linebreak}* Outreach to potential customers{linebreak}* Excellent communication skills{linebreak}* A degree in computer science, engineering, or related majors is a plus{linebreak}* Technical understanding of web technologies (HTML, WordPress, cloud services){linebreak}* Ability to easily understand and assess customer’s requirements/needs{linebreak}* Support customers during and after the onboarding process{linebreak}* Work both independently and collaboratively within a global team (we love Slack!){linebreak}{linebreak}**Location in pacific time zone (UTC -7) is preferred.** 

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# How do you apply? If interested, please tell us why this position is a fit for you and where you can make the most impact. {linebreak}Please attach your CV as PDF.{linebreak}{linebreak}**No recruiters or agencies please.**
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GitHub

Accounts Support Specialist


GitHub


customer support

non tech

customer support

non tech

2yr

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Stats (beta): 👁 2,537 views,✍️ 0 applied (0%)
Full Time: Accounts Support Specialist (Remote- Europe) at GitHub in Remote-Europe

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Focallocal

verified

Community of Volunteers Building a Global Map Help People Who Are Homeless Find Resources Support from Their Community


Focallocal

verified

meteor js

customer support

non tech

javascript

meteor js

customer support

non tech

javascript

2yr

Apply


Stats (beta): 👁 2,793 views,✍️ 0 applied (0%)

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Stats (beta): 👁 2,993 views,✍️ 0 applied (0%)
Your Mission, Should You Choose to Accept:{linebreak}{linebreak}Expensify prides itself on solving real-world problems with a team of top-notch product experts. We are reinventing the way people look at expense reports by automating not just the expense report, but the entire business trip.{linebreak}{linebreak}{linebreak}About The Job{linebreak}{linebreak}As a Success Coach, you’ll support customers day in and day out, with the understanding that a product-driven company grows nowhere without a happy customer base. You’re on the front lines to interact with our customers via email and chat predominantly, but we also sprinkle in phone calls and the occasional in-person visit.{linebreak}{linebreak}{linebreak}About You{linebreak}{linebreak}Joining our team means you enjoy a fast-paced and challenging work environment. You thrive as an individual contributor and you know how to get shit done. Still wondering whether this is the right role for you? The most successful candidates can:{linebreak}{linebreak}- Manage time and prioritize efficiently. Things change all the time, especially with the product.{linebreak}- Learn from peers across teams in an informal fashion. After all, no one is an expert at Expensify and we're all learning things as we go.{linebreak}- Do what it takes to bring the most value to the company everyday, even if that value is created in a repetitive and not so glamorous way. #oneteamonedream{linebreak}- Say “no” and communicate that things won’t always change “now”. This helps to keep our product simple and user-friendly.{linebreak}- Deftly articulate complex thoughts. One moment you may be having a technical discussion with an engineer about a bug or product flow that’s confusing for our customers, before quickly moving on to working directly with a non-technical customer to fix a problem.{linebreak}- Bonus: Some general understanding of the accounting process, Not required!{linebreak}{linebreak}{linebreak}

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# How do you apply? Next Steps{linebreak}{linebreak}Like what you see? Applying is easy, but it takes time. See, while we know you're awesome, it's actually really hard and time consuming to find you in the midst of literally hundreds of other applications we get from everyone else. So this is where we're going to ask our first favor: can you make it really easy and obvious how great you are, so we don't accidentally overlook you? There are probably many ways to do that, but the easiest way is to help us out by answering the following questions:{linebreak}{linebreak}1. Describe a memorable experience - whether at work or in your personal life - working with a client/customer. What issue did they face, and how you were able to address their concerns? If you weren't successful addressing their concerns, why not?{linebreak}2. Pretend you had a month to do whatever you wanted. What would you do? And would this be sufficient time to accomplish the goals you set out to achieve?{linebreak}3. What do you want to do with your life, and how is Expensify a step toward those long-term goals?{linebreak}4. How did you hear about us? A job posting? Chalk on a sidewalk? From a friend? Let us know where you saw this opening.{linebreak}{linebreak}Resume not your thing? That’s great, we don’t really read them anyways! Forward your responses to the questions to [email protected] We're excited to hear from you!{linebreak}
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Stats (beta): 👁 4,669 views,✍️ 0 applied (0%)
### Who we are{linebreak}{linebreak}Boords is a bootstrapped, self-funded SaaS company on a mission to make storyboarding simple. We've been running for just under 2 years and in that time have gone from an idea on the back of a napkin to a profitable, fast growing company. Boords is a web-based storyboarding tool, which makes it easy to add, remove, reorder and replace content to make the perfect storyboard quickly and easily. We’ve been keeping storyboarding simple since 2015.{linebreak}{linebreak}We’re a small team who share an office in Old Street with our sister company Animade (an award winning animation studio), so you’ll be working with a tight-knit group and have the opportunity to make a real impact.{linebreak}{linebreak}### What's the job?{linebreak}{linebreak}We’re looking for a Customer Support Specialist to help people who use Boords have the best possible experience. You will be responsible for ensuring that all customers are fully engaged and getting the value that they expect from Boords. We want everyone using Boords to have the best experience they possibly can, and your role will be at the centre of that.{linebreak}{linebreak}As well as ensuring current customers are kept happy and any feedback is dealt with in a quick and friendly manner, you will also be responsible for bringing on new customers. This will involve a mix of converting those from our database to a paid plan, spotting those opportunities with potential Boords customers via Intercom chats and converting them to paid customers, as well as thinking of initiatives and sectors to target new potential customers for Boords.{linebreak}{linebreak}Being a remote role, great written and verbal communication skills are particularly important. Initiative, self-motivation and good time management skills are also a must.{linebreak}{linebreak}### Your responsibilities will include:{linebreak}{linebreak}- Being the first port of call for existing and prospective customers via our online chat app (we use Intercom){linebreak}- Updating and refining our support documentation{linebreak}- Helping customers understand what Boords can do for them{linebreak}- Arranging product demos and screencasts for customers{linebreak}- Speaking to customers over the phone either dealing with queries or selling Boords{linebreak}- Filtering suggestions from users, grouping them and feeding them into the dev team{linebreak}- Providing input based on customer viewpoint during sprint planning{linebreak}- Identifying patterns in support requests{linebreak}- Keeping up to date with Boords as a product{linebreak}{linebreak}{linebreak}### Requirements {linebreak}{linebreak}- Outstanding written and verbal communication skills with the ability to build rapport with new customers{linebreak}- Initiative, self-motivation and good time management skills are a must{linebreak}- Able to work well as part of a team as well as independently{linebreak}- Experience in a customer facing role{linebreak}{linebreak}{linebreak}### Benefits {linebreak}{linebreak}We understand that there's a lot of options out there for people with great customer support skills. However a lot of those jobs are at larger companies where you'll spend your time sitting in meetings, working with outdated systems or otherwise not getting your ideas heard. We believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture.{linebreak}{linebreak}### Working with us, you can expect:{linebreak}{linebreak}- A competitive salary{linebreak}- A great work/life balance (we have fixed working hours){linebreak}- Pension scheme{linebreak}- Profit share scheme{linebreak}- Team away days and trips. Last year we hired a villa in Tuscany!{linebreak}- Incredible company culture and team spirit{linebreak}- Boords hoodie

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# How do you apply? Please apply via our [Workable page](https://boords.workable.com/jobs/500807/candidates/new)
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GitHub

Enterprise Support Agent


GitHub


customer support

non tech

customer support

non tech

2yr

Apply


Stats (beta): 👁 2,701 views,✍️ 0 applied (0%)
Full Time: Enterprise Support Agent - (Remote - New Zealand) at GitHub in (Remote - New Zealand)

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Stats (beta): 👁 3,443 views,✍️ 0 applied (0%)
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}Manage large amounts of inbound and outbound calls in a timely manner{linebreak}Follow communication “scripts” when handling different topics{linebreak}Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives{linebreak}Build sustainable relationships and engage customers by taking the extra mile{linebreak}Keep records of all conversations in our call center database in a comprehensible way{linebreak}Frequently attend educational seminars to improve knowledge and performance level{linebreak}Meet personal/team qualitative and quantitative targets{linebreak}

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Stats (beta): 👁 4,081 views,✍️ 0 applied (0%)
We are a medium-sized email service provider, looking for someone to provide helpful technical support. We have customers needing support via our help desk ticketing system (in the majority of cases), and via phone. We have a 24 hour help desk, with staff currently located in New Zealand (where our head office is!), Australia, the USA, the UK, and Spain, and we need an additional support agent to help us cover the North American timezones.{linebreak}As such, you should be located in the USA or Canada, or be a native English speaker in the same timezones.{linebreak}{linebreak}Our team is generally university educated, and we are ideally looking for someone with excellent written communication skills who achieved high marks within his or her university or tertiary qualification, or has a similar level of ability. Speaking of written skills, you will ideally be the type of person who easily spots written mistakes made by others, such as mixing up the words affect/effect, there/their/they're, less/fewer, its/it's, etc. and you ideally revel in your own ability to communicate in an unambiguous and easy-to-understand manner.{linebreak}{linebreak}Desired Skills:{linebreak}{linebreak}* Excellent written communication skills, and the ability to understand sometimes complicated scenarios, and provide well-thought-out written responses.{linebreak}* A cheerful, friendly, and patient phone-manner (although most support is written/ticket-based).{linebreak}* The ability to work independently, from home, with a reliable/fast internet connection.{linebreak}* A good understanding of computers and internet technical issues (e.g. you have heard of IP addresses, etc.) You should be the type of person that non-technical friends ask for 'techy' help.{linebreak}* In your application, please provide details of your past employment. Please let us know in your application exactly why you think you would be a great fit for this job. If you have the ability to create a short video introduction of yourself (approx 1 minute) then please do so, and provide us a link. This will guarantee your application will stand out, but isn't a requirement. Having a Linkedin page is also beneficial.{linebreak}* Working hours will be 9am to 5:30pm (ideally EST), Wednesday to Sunday, OR Saturday to Wednesday.{linebreak}{linebreak}We are an exciting business and have been listed in the Deloitte Tech Fast 500 for the past 5 years. Join us, and further your career in the IT industry, learning and using excellent tools such as Zendesk, Intercom.io, Slack and Asana, and how to support a diverse customer base. The right candidate will also be able to progress his/her career into other fields if so desired. We look forward to hearing from you!

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# How do you apply? Send a cover letter and resume to [email protected]{linebreak}Be sure to read the job description carefully!
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Platform.sh

Customer Success Agent


Platform.sh


customer support

non tech

customer support

non tech

2yr

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Stats (beta): 👁 4,282 views,✍️ 0 applied (0%)
{linebreak}Note: we are seeking someone in the Americas or Australia. The position is remote insofar as work-from-home is expected, but you need to be on the right continent. Thanks!{linebreak}{linebreak}{linebreak}Platform.sh the award-winning PaaS solution is looking for a talented customer success agent who is passionate about site uptime and happy customers.{linebreak}{linebreak}Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. We're looking for strong technologists who are good at talking directly to customers.{linebreak}{linebreak}Our customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?{linebreak}{linebreak}As a Customer Success Agent, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you.

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Stats (beta): 👁 3,381 views,✍️ 0 applied (0%)
Interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems. Special consideration to those willing to work second shifts and weekends.{linebreak}{linebreak}*Skills & Experience*{linebreak}{linebreak}- Passionate about technology and customer support{linebreak}- Excellent communication skills{linebreak}- Familiar with how a content delivery network works{linebreak}- Analytical skills to troubleshoot and fix things quickly{linebreak}- Ability to learn quickly in a fast changing environment{linebreak}- Work both independently and collaboratively within a global team (we love Slack!){linebreak}- Help to improving the overall user experience{linebreak}- Outreach to potential customers{linebreak}- Marketing campaign support{linebreak}{linebreak}_Location in pacific time zone (UTC -7) is preferred._

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# How do you apply? Please apply by emailing us at jobs [at] keycdn [dot] com. No recruiters or agencies please.
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Stats (beta): 👁 4,532 views,✍️ 0 applied (0%)
You{linebreak}{linebreak}* have experience working as a remote assistant, researching, assisting projects and accounting.{linebreak}* tasks may include web publishing, handling support, filing expense reports, project reports, researching and booking flights{linebreak}* are happy to learn new tasks and tools, improve methods and processes and can work independently, without constant guidance{linebreak}* want to join a team spread over the entire world, although hopefully you are within ±6h of Central European Time.{linebreak}* can communicate efficiently using Slack and track your own projects{linebreak}* are happy to break down your problems into smaller tasks and keep track of your time using harvest{linebreak}* want a freelance position with continuous hourly work{linebreak}

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# How do you apply? Please go to my website and fill out the form there.
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Stats (beta): 👁 3,739 views,✍️ 0 applied (0%)
The roles is a remote working position providing technology support to our clients{linebreak}{linebreak}• Provide online technical assistance to users reported IT issue / problems (external clients).{linebreak}• Support and rectification is provided by the use of online chat and remote access tools.{linebreak}• Installation of Applications on clients computer and servers remotely. {linebreak}• Technologies supported – Desktops, servers, routers, switches and printers.{linebreak}• Must be able to work as a remote worker. {linebreak}{linebreak}Experience{linebreak}• Two or more year’s experience with online helpdesk support {linebreak}• Documented remote support, online chat and helpdesk system experience{linebreak}• Experience with Microsoft Operating Systems – Win 7, 8, 10 / Server 2003 – 2012{linebreak}• Complex fault finding skills (Application / Hardware){linebreak}• Cisco / Netgear /Desktop / Server hardware skills at an advance level{linebreak}• Experience with Zendesk and Remote Access tools (VNC/Techinline and TeamViewer){linebreak}• Must have experience with MS SI Autorun and Process Explorer / System Explorer / Hwifo Apps{linebreak}{linebreak}

See more jobs at Shernet Intergrated Services "Shernet.Biz"

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# How do you apply? Please go to the our application form - http://jobapp.shernet.biz/{linebreak}You can add your resume and cover letter on the form.
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Stats (beta): 👁 2,931 views,✍️ 0 applied (0%)
As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations :){linebreak}{linebreak}{linebreak}CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites. Our mission is simple…. Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http://www.cartstack.com/values/. And see what a couple of our team members have to say about working at CartStack here - https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharing{linebreak}{linebreak}{linebreak}Responsibilities you will own:{linebreak}{linebreak}- Respond to and resolve customer questions via livechat and email (and every once in awhile, phone){linebreak}- Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly{linebreak}- Pro-actively helping new trialers get onboarded with their new accounts{linebreak}- Assist in developing first-class content for our help docs website{linebreak}- Review existing customer accounts for any issues or possible account optimizations{linebreak}- Reach out to customers about referrals and testimonials{linebreak}- Come up with and execute random acts of kindness for our customers :){linebreak}{linebreak}{linebreak}This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits. {linebreak}{linebreak}{linebreak}{linebreak}Requirements{linebreak}{linebreak}- You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people{linebreak}- 1 + years of customer support experience (Bonus if it's for a SaaS company!){linebreak}- Foundational understanding of HTML and basic JavaScript{linebreak}- Experience working in a remote environment{linebreak}- College educated{linebreak}- Fantastic writer and communicator{linebreak}- Access to high-speed internet{linebreak}{linebreak}{linebreak}Benefits{linebreak}{linebreak}- Remote work and flexible schedule{linebreak}- We genuinely care about our employees/contractors and their happiness in their every day work{linebreak}- Chance to step in and have a big impact on a growing SaaS company{linebreak}- A fun, relaxed company culture (Skype happy hours every month!){linebreak}- Annual team trip{linebreak}- We focus on learning and personal/career growth ($100/mo budget for learning / books / courses){linebreak}- Competitive compensation (w/ opportunity for growth related bonuses){linebreak}- When you transition to a full-time employee you would receive health and dental insurance + some other perks{linebreak}{linebreak}So, sound like an awesome fit for you? If so, we'd love to hear from you!

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# How do you apply? Please apply here - https://cartstack.workable.com/jobs/438882
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Stats (beta): 👁 4,586 views,✍️ 0 applied (0%)
Do you love technology? Are you fluent in English and German at a C1 level? Then this might be the job you’re looking for!{linebreak}{linebreak}5CA is looking for a work from home German and English speaking Customer Support Advisor to provide support for various well-known international technology and gaming companies.{linebreak}{linebreak}{linebreak}Tasks:{linebreak}- Providing Customer Support to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry.{linebreak}- Working together with team coaches and trainers to constantly keep your knowledge up-to-date.{linebreak}- Making sure that the customer is satisfied with the whole customer service experience.{linebreak}{linebreak}Requirements:{linebreak}{linebreak}a) Must-haves: {linebreak}{linebreak}- Fluent English and German skills (a minimum of a C1 level is required). All candidates will be tested on their language skills.{linebreak}- Knowledge or interest in Technology and Gaming: being open to work with new technologies and products.{linebreak}- You have a dedicated quiet work space that is located within your own residence.{linebreak}- You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or higher- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).{linebreak}- You are available for a long term position and able to work with a fixed schedule.{linebreak}{linebreak}b) Preferred: {linebreak}{linebreak}- Additional languages will be appreciated.{linebreak}- Experience with computers and technology products.{linebreak}- Experience in a Customer Service environment or an international business setting.{linebreak}- Flexibility as well as strong communication, multitasking and problem-solving skills.{linebreak} {linebreak}What we offer:{linebreak}{linebreak}- A competitive salary for the market’s standards which will be specified during the recruitment process.{linebreak}- A professional and multicultural working environment with people from all over the world.{linebreak}- The possibility to work from the comfort of your own home.{linebreak}- Up to date training and access to the latest information in technology and video games.{linebreak}- An organized structure, the product of years of experience in the industry, which allows all advisors to benefit from our expertise.{linebreak}- All the required software, tools and database.{linebreak}- A contract focused on a long-term relationship.{linebreak}- Being part of a company that treats remote employees as part of its family.

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Stats (beta): 👁 3,862 views,✍️ 0 applied (0%)
KeyCDN is a fast growing startup located in Switzerland with services and technologies focused on web performance. KeyCDN is a content delivery network (CDN) that has been crafted from the ground up with focus on high performance. We have 25 data center locations worldwide to accelerate the web assets of our customers.{linebreak}{linebreak}The ideal candidate will be comfortable working in a rapid changing startup environment and is willing to be evaluated based on objective performance measures.{linebreak}{linebreak}You will interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems.{linebreak}{linebreak}**Skills & Experience**{linebreak}{linebreak}- Passionate about technology and customer support{linebreak}- Excellent communication skills{linebreak}- Familiar with how a content delivery network works{linebreak}- Analytical skills to troubleshoot and fix things quickly{linebreak}- Ability to learn quickly in a fast changing environment{linebreak}- Work both independently and collaboratively within a global team (we love Slack!){linebreak}- Incident management and escalations{linebreak}- Help to improving the overall user experience{linebreak}- Educating on best practices{linebreak}{linebreak}Extra tags: support

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Stats (beta): 👁 4,215 views,✍️ 0 applied (0%)
Trade Vitality is looking for a part-time sales & customer support team member. Responsibilities include courting (via e-mails, calls, screenshares) and on-boarding new and existing clients. Strong written and verbal communication skills a must.{linebreak}{linebreak}While this is a remote job, our clients are US based, so there will need to be some overlap in timezones to take scheduled calls, demos and screenshares. {linebreak}{linebreak}We're in our 2nd year as a distributed team startup and we have 4 core team members at this time.{linebreak}{linebreak}Extra tags: sales, customer support, customer service

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Stats (beta): 👁 4,426 views,✍️ 0 applied (0%)
**COMPANY DESCRIPTION:**{linebreak}{linebreak}DealDash is an Internet retailer & brand promotion platform.{linebreak}{linebreak}Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.{linebreak}{linebreak}Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.{linebreak}{linebreak}Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.{linebreak}{linebreak}The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.{linebreak}{linebreak}**Some fun facts about DealDash:**{linebreak}{linebreak}* Our team is spread out over 10 countries 16 nationalities{linebreak}* We offer a $6,000 resignation bonus to anyone who resigns! (We believe people who work at DealDash should only do so because they love it, not because it's their only option financially){linebreak}* Every employee talks to Customers every week, no matter what your function! We love our Customers!{linebreak}92% of our revenue comes from repeat buyers! (And we are growing!){linebreak}{linebreak}**We believe in:**{linebreak}{linebreak}* Putting the Customer first in everything we do{linebreak}* Small teams with lots of autonomy{linebreak}* Making data driven decisions{linebreak}* Being candid, fair & honest{linebreak}* Maintaining a flat meritocratic org structure{linebreak}* Managing through social trust, not control{linebreak}* Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours{linebreak}* If you feel our values match yours, then come and join the team!{linebreak}{linebreak}Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.{linebreak}{linebreak}**JOB DESCRIPTION**{linebreak}{linebreak}Are you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?{linebreak}{linebreak}Are you technical, intelligent and enjoy dealing with people?{linebreak}{linebreak}Keep on reading, we may have the right job for you!{linebreak}{linebreak}We are looking for several Customer Service Specialists for rotating shifts (incl. evening, night and weekend) five days a week. This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.{linebreak}{linebreak}Your responsibilities include:{linebreak}{linebreak}* Answering customer inquiries via email{linebreak}* Answering customer inquiries via live chat{linebreak}* Answering customer inquiries by phone{linebreak}{linebreak}**REQUIREMENTS**{linebreak}{linebreak}* Advanced computer skills{linebreak}* Fluent professional English proficiency{linebreak}* Type a minimum of 50 words per minute. (Test yourself online if unsure!){linebreak}* Excellent written and spoken communication skills{linebreak}* Willingness to help our customers and provide them with a personal experience{linebreak}* Creative problem solver{linebreak}* Ability to continuously develop and adapt to a growing team{linebreak}* You hold yourself to high ethical standards{linebreak}{linebreak}**BENEFITS**{linebreak}{linebreak}* Dynamic working environment w/ young management team!{linebreak}* Contribute to a service used by more than 6 million Americans!{linebreak}* Options to quickly advance in your career as the company experiences growth!{linebreak}{linebreak}WE INVITE APPLICATIONS FROM CANDIDATES ALL OVER THE WORLD. HOWEVER, FOR CANDIDATES LIVING WITHIN THE USA, WE ARE ONLY ABLE TO HIRE RESIDENTS WITHIN THE STATE OF MINNESOTA.{linebreak}{linebreak}Apply through: https://dealdash.workable.com/jobs/34101{linebreak}{linebreak}Extra tags: customer service {linebreak}{linebreak}#Location{linebreak}- US-only

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Time Doctor

Customer Support


Time Doctor


customer support

non tech

customer support

non tech

3yr

Apply


Stats (beta): 👁 4,789 views,✍️ 0 applied (0%)
{linebreak}You will be providing customer support for Time Doctor which is time tracking software mostly used in remote teams. You will need to handle ordinary customer support questions as well as complicated technical issues.{linebreak}{linebreak}You will need to work during USA hours (generally). You will have some degree of flexible hours however you should work at least 5 hours per day during USA business hours and the rest of the time can be flexible. You will need to use Time Doctor to track your own hours. {linebreak}{linebreak}About 25-50% of your job will be phone support and 50-75% will be text chat or email support. You need to have perfect spoken and written English. You must have a very quiet location to work from with high speed Internet.{linebreak}{linebreak}You need to be very technically savvy, hopefully with some kind of technical background. {linebreak}{linebreak}Some great things about working with Time Doctor:{linebreak}Great culture, we connect and have fun as a team such as 2 hours per month of social gaming (paid){linebreak}We allow mostly flexible work hours{linebreak}Flexible location (you can work from anywhere!) Want to go on a 2 month trip to Thailand and work from there? No problem.{linebreak}We have a cool baby suit Time Doctor wear we give to all our team who have a baby ... but we don't recommend having a baby just to get this.{linebreak}{linebreak}In your application please state your expected full time salary per month. 

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Stats (beta): 👁 5,109 views,✍️ 0 applied (0%)
You will be providing customer support for Time Doctor which is time tracking software mostly used in remote teams. You will need to handle ordinary customer support questions as well as complicated technical issues.{linebreak}{linebreak}You will need to work during USA hours (generally). You will have some degree of flexible hours however you should work at least 5 hours per day during USA business hours and the rest of the time can be flexible. You will need to use Time Doctor to track your own hours. {linebreak}{linebreak}About 25-50% of your job will be phone support and 50-75% will be text chat or email support. You need to have perfect spoken and written English. You must have a very quiet location to work from with high speed Internet.{linebreak}{linebreak}You need to be very technically savvy, hopefully with some kind of technical background. {linebreak}{linebreak}Some awesome things about working with Time Doctor:{linebreak}Great culture: we connect and have fun as a team such as 2 hours per month of social gaming (paid){linebreak}We allow mostly flexible work hours{linebreak}Flexible location (you can work from anywhere!) Want to go on a 2 month trip to Thailand and work from there? No problem.{linebreak}We have a cool baby suit Time Doctor wear we give to all our team who have a baby ... but we don't recommend having a baby just to get this.{linebreak}{linebreak}In your application please state your expected full time salary per month. {linebreak}{linebreak}Extra tags: customer support,technical support,customer service

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Stats (beta): 👁 5,393 views,✍️ 0 applied (0%)
Paperless Post is seeking a User Support Associate to ensure that our users get the help they need and have the very best Paperless Post experience possible. You’ll interact with our users on a daily basis with compassion and patience. Because our support reps never read answers out of a manual, you’ll spend your days providing the kind of personalized responses that make customers feel like they’re talking to a real live human being—because, well, you are one! To apply, please include a cover letter that answers the following questions:{linebreak} {linebreak}{linebreak}{linebreak}- What do you think the most important part of supporting users is?{linebreak}- Walk us through a problem/difficult situation you’ve solved recently. Did you solve it independently or did you need to work with a team?{linebreak}- As a customer, what was the worst customer support experience you’ve personally had? What would have made it a better experience?{linebreak}- Are open to a less-traditional schedule, including nights and/or weekends?{linebreak}- What’s your favorite gif?{linebreak} {linebreak}{linebreak}{linebreak}What you'll do here:{linebreak}Our remote support team works from home between the hours of 1pm and 9pm (Eastern time) on weekdays and alternative hours on the weekends. That doesn’t mean you’ll work all of those hours, but you must be generally available during those times. We’re looking for team members that can commit to 4-5 days a week in 6 hour shifts. We’ll take care of the scheduling once you let us know your availability!{linebreak} {linebreak}{linebreak}- Troubleshoot and respond to customer questions and issues over the phone, via email, and on live chat.{linebreak}- Work closely with fellow support reps to identify and track major issues and trends to improve the user experience.{linebreak}- Stay familiar with our site and its offerings to best serve user questions.{linebreak}{linebreak}{linebreak}{linebreak}What you bring to the table:{linebreak}- 2+ years experience in customer support with a track record of both working independently and collaborating with a team.{linebreak}- Must reside in NY or CA**{linebreak}- Fantastic written and verbal communication skills and superb interpersonal skills.{linebreak}- An endless curiosity for our site and product and users.{linebreak}- Experience with Adobe Photoshop a big plus.{linebreak}- Experience working with a team to analyze issues, learn from them, and create short-term solutions and long-term improvements.{linebreak}- Ability to thrive in fast-paced, high-volume environment. We get a lot of inquires and we work through them quickly; our reps are energized, not discouraged, by the pace. {linebreak}- Strong organizational skills.{linebreak}- Familiarity with online platforms a plus.{linebreak}- Fluency in multiple languages a plus.{linebreak} {linebreak}A little bit about us:{linebreak}The PP Support team takes empathy to the next level. We’re a small but mighty team of brand ambassadors who are the first line of defense for the company, interacting with customers, analyzing feedback, and working with tech teams to ensure new features match real-world needs. We laugh and cry with users and appreciate a well-timed cat GIF.{linebreak} {linebreak}{linebreak}Company-wide we enjoy an amazing ecosystem of an even gender split and healthy balance of engineers and designers. Because Paperless Post isn’t supported by ad revenue, we get to spend our days focused on creating and improving on the ideal version of our platform, product, content, and partnerships for our users.{linebreak}{linebreak}Extra tags: user support, customer service

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Stats (beta): 👁 5,511 views,✍️ 0 applied (0%)
DealDash is an Internet retailer & brand promotion platform.{linebreak}{linebreak}Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.{linebreak}{linebreak}Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.{linebreak}{linebreak}Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.{linebreak}{linebreak}The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.{linebreak}{linebreak}Some fun facts about DealDash:{linebreak}Our team is spread out over 10 countries{linebreak}16 nationalities{linebreak}We offer a $6,000 resignation bonus to anyone who resigns!{linebreak}(We believe people who work at DealDash should only do so because they love it, not because it's their only option financially){linebreak}Every employee talks to Customers every week, no matter what your function! We love our Customers!{linebreak}92% of our revenue comes from repeat buyers! (And we are growing!){linebreak}{linebreak}We believe in:{linebreak}Putting the Customer first in everything we do{linebreak}Small teams with lots of autonomy{linebreak}Making data driven decisions{linebreak}Being candid, fair & honest{linebreak}Maintaining a flat meritocratic org structure{linebreak}Managing through social trust, not control{linebreak}Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours{linebreak}{linebreak}If you feel our values match yours, then come and join the team!{linebreak}{linebreak}Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.{linebreak}{linebreak}JOB DESCRIPTION{linebreak}{linebreak}Are you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?{linebreak}{linebreak}Are you technical, intelligent and enjoy dealing with people?{linebreak}{linebreak}Keep on reading, we may have the right job for you!{linebreak}{linebreak}We are looking for a Customer Service Specialist for our evening shifts (depending on your time zone) five days a week This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.{linebreak}{linebreak}Your responsibilities include:{linebreak}Answering customer inquiries via email.{linebreak}Answering customer inquiries via live chat.{linebreak}Answering customer inquiries by phone.{linebreak}{linebreak}Requirements{linebreak}Advanced computer skills.{linebreak}Fluent professional English proficiency{linebreak}Type a minimum of 50 words per minute. (Test yourself online if unsure!){linebreak}Excellent written and spoken communication skills.{linebreak}Willingness to help our customers and provide them with a personal experience.{linebreak}Creative problem solver.{linebreak}Ability to continuously develop and adapt to a growing team.{linebreak}You hold yourself to high ethical standards{linebreak}{linebreak}Benefits{linebreak}Dynamic working environment w/ young management team!{linebreak}Contribute to a service used by more than 6 million Americans!{linebreak}Options to quickly advance in your career as the company experiences growth!{linebreak}{linebreak}{linebreak}Extra tags: Support, Remote, Full-Time

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Screenleap

San Francisco

Customer Support Rep


Screenleap

San Francisco

customer support

non tech

customer support

non tech

San Francisco4yr

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Stats (beta): 👁 5,984 views,✍️ 0 applied (0%)
We are looking for a friendly, energetic, and reliable individual who aspires to provide our users amazing support.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}* Respond to email support requests using information from support knowledgebase{linebreak}* Help users troubleshoot issues with their screen shares and file detailed bug reports if necessary{linebreak}* Handle basic account management for users (upgrades, downgrades, trials){linebreak}* Craft responses to questions not already in support knowledgebase{linebreak}* Test out new and existing features on Mac and Windows and write up description for discovered bugs{linebreak}* Professionally represent the Screenleap brand, vision, and values at all times{linebreak}{linebreak}Nice-to-haves:{linebreak}{linebreak}* Interest in developer evangelism{linebreak}{linebreak}Requirements:{linebreak}{linebreak}* Strong work ethic and commitment{linebreak}* Good written and verbal English communication skills{linebreak}* Positive, team-oriented attitude{linebreak}{linebreak}Benefits:{linebreak}{linebreak}* Competitive salary{linebreak}* Health insurance{linebreak}* Flexible work schedule{linebreak}* Work from anywhere {linebreak}{linebreak}#Salary{linebreak}30000 - 60000{linebreak} {linebreak}{linebreak}#Equity{linebreak}30000 - 60000{linebreak} {linebreak}{linebreak}#Location{linebreak}- San Francisco

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Percona

Mongodb Support


Percona


mongodb

customer support

non tech

mongodb

mongodb

customer support

non tech

mongodb

4yr

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Stats (beta): 👁 6,172 views,✍️ 0 applied (0%)
{linebreak}Percona delivers enterprise-class MySQL® and MongoDB® solutions and services, and we are happy to announce Tokutek acquisition, known as a premier high-performance database company, Tokutek has delivered Big Data processing power across two of the most important Open Source data management platforms, MySQL® and MongoDB®.{linebreak}{linebreak}We are looking for a full-time Technical Support Engineer to join our Support team. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates have 5+ years experience in software support and a background in databases,  and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills{linebreak}{linebreak}The position reports directly to the Manager of 24x7 Support. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.{linebreak}{linebreak}**You can work remotely from anywhere, but will need to be able to travel to company meetings, events, conferences, etc.**{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Work with customers, community users, and evaluators to resolve issues{linebreak}{linebreak}* Create issue reproducers for internal test/fix process{linebreak}{linebreak}* Identify areas of needed improvement in product features, usability, and documentation{linebreak}{linebreak}* Participate in our ongoing development process improvements (CI, release engineering, etc.){linebreak}{linebreak}{linebreak}

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ThreatSim

US-only

Customer Support Specialist


ThreatSim

US-only

customer support

non tech

customer support

non tech

US-only4yr

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Stats (beta): 👁 5,650 views,✍️ 0 applied (0%)
{linebreak}Hi. We’re looking for an awesome Customer Support Specialist to join our growing team. If you’ve ever wanted to work for an interesting security startup with great people this is your chance.{linebreak}{linebreak}We strongly believe in 'Hire for attitude, train for skills.' This has worked out really well for us several times. This is an externally facing role so we need to make sure you work well with customers as well as our team here. {linebreak}{linebreak}We’re a little different than your average startup so we put together this FAQ.{linebreak}{linebreak}Q: Ok who are you guys?{linebreak}{linebreak}A: ThreatSim is comprised of some really smart security hackers who were tired of working for large companies. There are people here from Mitre, HP, Fortify, RSA, Verizon Business, Cybertrust, and others. We wanted to do the small company thing and it’s worked well for us.{linebreak}{linebreak}Q: What would I be working on?{linebreak}A: You’ll be helping our managed services customers configure, launch, and execute their simulated phishing assessments, writing knowledge base articles, and working tickets. ThreatSim, our SaaS service, lets our customers send simulated phishing campaigns against themselves. When the user clicks on the simulated phishing link they are immediately shown training. It’s an unconventional approach to changing user behavior and it works.{linebreak}{linebreak}Essentially we get to think like bad guys and help our customers improve their security. It’s an interesting space to say the least. If you ever wanted to learn more about security and cutting-edge attacks, this is the place. We simulate evil AND give our customers data that they can use to protect their organization. Your primary focus will be helping our enterprise customers get up and running and help them sorting out any issues they encounter along the way. {linebreak}{linebreak}Also, we will sometimes send cakes to customers out of the blue. Why? Because cake in the break room is awesome and our customers deserve it. So you need to be able to order a surprise cake from time to time. {linebreak}{linebreak}Q: Where is this position located?{linebreak}A: This is a remote position that is open to US residents only located within the US. We understand that not every everyone wants to move to SF, NYC, or DC so we let you work wherever you are productive. {linebreak}{linebreak}Q: What will my day to day be like?{linebreak}A: You grab your coffee and commute to your home office (or coffee shop, whatever) in about 30 seconds. There, in the comfort of home, you work your tickets to ensure that ThreatSim customers get the help they need. You keep in touch with the team using HipChat, Skype, Join.me, Google Hangout, and even an ol’ IP phone. Using your company provided Macbook you use ZenDesk, Splunk, and a host of other tools and watch as your friends complain about traffic on Facebook. When you are done for the day you commute home in about 30 seconds. {linebreak}{linebreak}Q: Who will I be working with?{linebreak}A: The Director of Customer Support, the Customer Support Manager, the CTO, developers, devops, sales, and customers. We’re a 15 person company so needless to say you’ll know everyone on a first name basis. {linebreak}{linebreak}Q: What hours do you work?{linebreak}A: We generally work “normal” office hours (9am - 5pm EST).  As our customer base grows beyond the US we will need more coverage beyond “normal” office hours so hours may change. Most of us are on the east coast (DC area) but as long as you are a US citizen, we’re good. We’re a startup, so sometimes there are long hours. But we all have families (some with kids even) so we aim for a good work-life balance. {linebreak}{linebreak}Q: What technology to you use?{linebreak}A: ThreatSim is built entirely within Amazon Web Services. So you will get exposure to some cool cloud technology. Day to day your primary tools will be: ZenDesk, Google Apps, Splunk, SalesForce, Pardot, and some other cool internal tools. {linebreak}{linebreak}Q: How often do we get together in person?{linebreak}{linebreak}A: For people local to DC we try to get together for lunch every few weeks. For those that are remote we have a few events every year (company picnic, go-kart racing, paintball, holiday party, etc.) Some of the folks here brew beer so I suspect that they hang out more often. {linebreak}{linebreak}Q: What benefits do you offer?{linebreak}A: The salary is competitive and depends on your experience. We offer the following:{linebreak}{linebreak}{linebreak}* Medical, dental, and vision insurance{linebreak}{linebreak}* SIMPLE IRA with company match{linebreak}{linebreak}* 3 weeks PTO for new employees, 4 weeks for employees with us longer than a year.{linebreak}{linebreak}* 8 federal holidays{linebreak}{linebreak}* Choose your own laptop{linebreak}{linebreak}* Cake{linebreak}{linebreak}{linebreak} {linebreak}{linebreak}#Location{linebreak}- US-only

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Kollecto

Chief Happiness Officer


Kollecto


customer support

non tech

customer support

non tech

4yr

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Stats (beta): 👁 6,783 views,✍️ 0 applied (0%)
{linebreak}{linebreak}#Salary{linebreak}35000 - 50000{linebreak} {linebreak}{linebreak}#Equity{linebreak}35000 - 50000{linebreak}

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AdBlock

Adblock Tech Support Coordinator


AdBlock


customer support

non tech

customer support

non tech

4yr

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Stats (beta): 👁 5,854 views,✍️ 0 applied (0%)
{linebreak}No relocation necessary. This is a flexible, permanent, remote job with a part-time workload.{linebreak}{linebreak}AdBlock is the #1 most installed browser extension for Google Chrome and for Safari, with over 40 million users all over the world. Since its inception, AdBlock has been entirely user-supported.{linebreak}{linebreak}The current AdBlock team consists of developers, translators, and volunteers working in different places around the world. We all work from home, but that doesn't mean we aren't excited to come to work!{linebreak}{linebreak}The Job{linebreak}{linebreak}As AdBlock's Tech Support Coordinator, you'll be the foremost person in charge of providing excellent customer service and technical support to the users of the most popular extension in the Chrome Web Store and Safari Extensions Gallery.{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}Primary person responsible for communicating with users via support discussions, email, as well as social networks, and collaborating with other AdBlock team members to organize the workload.{linebreak}{linebreak}{linebreak}* Assist users with technical issues though a support help desk system{linebreak}{linebreak}* Answer user inquiries on social media pages (Twitter, Facebook, Google+){linebreak}{linebreak}* Escalate issues appropriately and file descriptive bug reports{linebreak}{linebreak}* Share knowledge of ongoing issues and support trends with the team{linebreak}{linebreak}* Collaborate through our project management and version control systems{linebreak}{linebreak}* Maintain a public list of known issues and workarounds{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Other Details{linebreak}{linebreak}{linebreak}* 20 hours per week workload{linebreak}{linebreak}* Flexible hours{linebreak}{linebreak}* No relocation necessary{linebreak}{linebreak}{linebreak}

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Crew

Montreal

Weekend Happiness Concierge


Crew

Montreal

customer support

non tech

customer support

non tech

Montreal4yr

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Stats (beta): 👁 7,559 views,✍️ 0 applied (0%)
Customer happiness at Crew is 7 days a week. We have members in 32 countries and we have a goal of replying to all emails within an hour. We're not quite there yet but we're working 'round the clock to get there.{linebreak}{linebreak}Every interaction we have with our customers, whether it comes from our product or one of our customers, is should feel like a 'wow moment.'{linebreak}{linebreak}This is why we think our Happiness Team is so important.{linebreak}{linebreak}Although we don't work set hours at Crew, customer happiness is one of the parts of our company where the demands of the position require operating on somewhat of a schedule.{linebreak}{linebreak}Currently our Happiness Team has been covering all happiness, every day of the week but we know that's not sustainable long-term. We want to give our customers the best support possible but at the same time we don't think anyone should be working 7 days a week or feel stress from work on days they decide to take off.{linebreak}{linebreak}That's why we're looking to welcome a member to our Happiness Team who's schedule is flexible enough to help take care of members on weekends.{linebreak}{linebreak}The day-to-day of this position is the same as the Happiness Concierge position and is full-time. Everything you're doing will be similar, but the one exception is your schedule will be shifted a few days to help cover weekends.{linebreak}{linebreak}Every day we get to chat, tweet, and exchange messages with innovative people and some of the most talented creative professionals in the world.{linebreak}{linebreak}We’re looking for someone to work with us to help our members have a memorable experience using Crew every day, not just Monday through Friday. {linebreak}{linebreak}#Salary{linebreak}40000 - 65000{linebreak} {linebreak}{linebreak}#Equity{linebreak}40000 - 65000{linebreak} {linebreak}{linebreak}#Location{linebreak}- Montreal

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Dooing

Las Vegas

Customer Support Specialist


Dooing

Las Vegas

customer support

non tech

customer support

non tech

Las Vegas4yr

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Stats (beta): 👁 6,019 views,✍️ 0 applied (0%)
{linebreak}{linebreak}#Salary{linebreak}60000 - 80000{linebreak} {linebreak}{linebreak}#Equity{linebreak}60000 - 80000{linebreak} {linebreak}{linebreak}#Location{linebreak}- Las Vegas

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HomeHero

Santa Monica

Client Support Representative


HomeHero

Santa Monica

ads

senior

sales

medical

ads

senior

sales

medical

Santa Monica4yr

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Stats (beta): 👁 6,431 views,✍️ 0 applied (0%)
HomeHero is launching today on a mission to build a layer of trust in the senior care market and help families reduce the headache inherent to finding, hiring and managing in-home care for seniors.{linebreak}{linebreak}We are looking to hire a Client Support Representative with prior experience in sales development or customer support.{linebreak}{linebreak}An ideal candidate will be a scrappy and creative self-starter with high-energy, positive phone presence, and a track record of effective and persistent lead follow through.{linebreak}{linebreak}As a Client Support Representative you'll be responsible for support efforts at a strategic and operational level. You'll be qualifying and warm leads, managing clients account services and assisting on the phone and online chat.{linebreak}{linebreak}Responsibilities:{linebreak}Prioritizing and qualifying incoming client requests{linebreak}Matching client with caregivers{linebreak}Continually improving our support process{linebreak}Learning new software programs quickly{linebreak}Conversing professionally with Baby Boomers{linebreak}Being highly transparent with our team{linebreak}Willingness to work weekends and nights{linebreak}Compensation:{linebreak}50-70k{linebreak}Requirements:{linebreak}4-year college degree a plus {linebreak}Proven track record of exceeding sales quotas{linebreak}Experience in health care{linebreak}You'll work closely with the rest of the team and be supported by the founders and the other departments — sales is a true team effort.{linebreak}{linebreak}You will also be held to our 8 core company values:{linebreak}{linebreak}1. “Focus on long-term success.” {linebreak}2. “Fearlessly contribute new ideas.” {linebreak}3. “Have higher expectations for yourself than others do for you.” {linebreak}4. “Focus on building real value over perceived value.” {linebreak}5. “Challenge yourself to do the hard thing.” {linebreak}6. “Treat every problem as an opportunity.” {linebreak}7. “Promote and protect our brand.” {linebreak}8. “Default to transparency.”{linebreak}{linebreak}If you want to work in the fastest-growing industry in America with an experienced team that can help take your career to the next level, HomeHero is the place. {linebreak}{linebreak}#Salary{linebreak}35000 - 40000{linebreak} {linebreak}{linebreak}#Equity{linebreak}35000 - 40000{linebreak} {linebreak}{linebreak}#Location{linebreak}- Santa Monica

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Just Enjoy

Boston

Event Support Specialist


Just Enjoy

Boston

marketing

sales

customer support

non tech

marketing

sales

customer support

non tech

Boston4yr

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Stats (beta): 👁 3,844 views,✍️ 0 applied (0%)
{linebreak}{linebreak}#Salary{linebreak}40000 - 60000{linebreak} {linebreak}{linebreak}#Equity{linebreak}40000 - 60000{linebreak} {linebreak}{linebreak}#Location{linebreak}- Boston

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Control

Vancouver

Head of Customer Success


Control

Vancouver

customer support

non tech

customer support

non tech

Vancouver4yr

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Stats (beta): 👁 4,060 views,✍️ 0 applied (0%)
Required Skills & Experience:{linebreak}Central role in the organization with huge potential to expand role and responsibilities {linebreak}Acts as a first line of response to Control customers worldwide{linebreak}Provides a consistent, helpful and engaging tone that reflects the Control brand{linebreak}Handles billing issues and billing related custom queries{linebreak}Minimum of 1+ years of SAAS account management or customer success experience - or equivalent industry experience{linebreak}Will help define Control’s Operational procedures and workflows and CS on boarding process{linebreak}Will be involved with providing input to our customer relationship management tool development {linebreak}Proven success in growing existing accounts and relationships{linebreak}Technical competence and understanding of SaaS software and APIs{linebreak}Excellent written, communication, presentation skills{linebreak}Both a passion for and experience with SaaS and billing {linebreak}Proactively remains engaged on new product releases coming out {linebreak}Assists with Help and FAQ content {linebreak}Willing to think creatively to help customers, thinking sometimes outside of the box, and outside of typical 9-5 hours {linebreak}{linebreak}Responsibilities{linebreak}{linebreak}Drive Customer Success Outcomes{linebreak}Increase renewal rates and reduce churn{linebreak}Expand our revenue in accounts through cross-sell and up-sell{linebreak}Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores{linebreak}Drive new business growth through greater advocacy and reference-ability{linebreak}Define and Optimize Customer Lifecycle{linebreak}Map customer journey{linebreak}Develop listening points in journey (e.g., usage, satisfaction, etc.){linebreak}Standardize interventions for each point in journey{linebreak}Define segmentation of customer base and varying strategies{linebreak}Identify opportunities for continuous improvement{linebreak}Learn from best practices in industry{linebreak}Manage Customer Success Activities{linebreak}Onboarding{linebreak}Training{linebreak}Customer Support{linebreak}Customer Success Management{linebreak}Renewals{linebreak}Cross-sell / Up-sell{linebreak}{linebreak}{linebreak} {linebreak}{linebreak}#Salary{linebreak}20000 - 24000{linebreak} {linebreak}{linebreak}#Equity{linebreak}20000 - 24000{linebreak} {linebreak}{linebreak}#Location{linebreak}- Vancouver

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CloudAcademy.com

San Francisco

Customer Success Representative


CloudAcademy.com

San Francisco

customer support

non tech

customer support

non tech

San Francisco4yr

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Stats (beta): 👁 3,306 views,✍️ 0 applied (0%)
The Customer Success Representative (CSR) position is an integral function for impacting Cloud Academy's over-all customer satisfaction. The position will be focused entirely and solely on the Cloud Academy customer base with the following four areas defining the measurement of success.{linebreak}Customer renewals {linebreak}{linebreak}1) Building deeper business relationships with our customers to ensure product adoption/usage {linebreak}2) Identifying and bringing to closure up-sell and cross-sell opportunities {linebreak}3) Measuring customer reference-ability {linebreak}{linebreak}The CSR position will need to work closely and collaboratively with multiple departments within Cloud Academy to be effective. {linebreak}{linebreak}We are looking for someone that is passionate about customer support and customer success. You'll work with our technical and product team in order to solve problems that our customers experience and improve their overall experience.  {linebreak}{linebreak}#Salary{linebreak}15000 - 45000{linebreak} {linebreak}{linebreak}#Equity{linebreak}15000 - 45000{linebreak} {linebreak}{linebreak}#Location{linebreak}- San Francisco

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MailPoet

France

Support Community Guru


MailPoet

France

game dev

customer support

non tech

game dev

customer support

non tech

France4yr

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Stats (beta): 👁 3,949 views,✍️ 0 applied (0%)
{linebreak}{linebreak}#Salary{linebreak}3000 - 5000{linebreak} {linebreak}{linebreak}#Equity{linebreak}3000 - 5000{linebreak} {linebreak}{linebreak}#Location{linebreak}- France

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Kraken

EU-only

Support Specialist


Kraken

EU-only

customer support

non tech

customer support

non tech

EU-only5yr

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Stats (beta): 👁 4,407 views,✍️ 0 applied (0%)
{linebreak}{linebreak}#Salary{linebreak}45000 - 75000{linebreak} {linebreak}{linebreak}#Equity{linebreak}45000 - 75000{linebreak} {linebreak}{linebreak}#Location{linebreak}- EU-only

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Previously


Knack

Customer Success


Knack


customer support

non tech

customer support

non tech

50yr

Stats (beta): 👁 0 views,✍️ 0 applied (nan%)

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Aha

Customer Success Specialist


Aha


customer support

non tech

customer support

non tech

50yr

Stats (beta): 👁 11,621 views,✍️ 0 applied (0%)

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Kriesi

Customer Support


Kriesi


customer support

non tech

customer support

non tech

50yr

Stats (beta): 👁 0 views,✍️ 0 applied (nan%)

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.