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22 Remote Customer Support Full Time Jobs at companies like Cartstack, Filestage and Nuxeo last posted 3 months ago

22 Remote Customer Support Full Time Jobs at companies like Cartstack, Filestage and Nuxeo last posted 3 months ago

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CartStack

Unites States, Canada verified

Technical Support Specialist - Growing Saas Business


CartStack


technical

saas

english

ecommerce

technical

saas

english

ecommerce

Unites States, Canada3mo

Apply

Description:{linebreak}As a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :){linebreak}{linebreak}CartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! {linebreak}{linebreak}Check out our company values page here - http://www.cartstack.com/values/.{linebreak}{linebreak}{linebreak}Benefits:{linebreak}* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year){linebreak}* We genuinely care about our employees/contractors and their happiness in their every day work{linebreak}* Chance to step in and have a big impact on a growing SaaS company{linebreak}* A fun, relaxed company culture (Skype happy hours every month!){linebreak}* Annual team trip where we meet in person for work and fun!{linebreak}* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses){linebreak}* Competitive compensation (w/ opportunity for growth related bonuses){linebreak}* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks{linebreak}{linebreak}{linebreak}So, sound like an awesome fit for you? If so, we'd love to hear from you!{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone){linebreak}* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript){linebreak}* Pro-actively helping new trialers get onboarded with their new accounts{linebreak}* Assist in developing first-class content for our help docs website{linebreak}* Review existing customer accounts for any issues or possible account optimizations{linebreak}* Reach out to customers about referrals and testimonials{linebreak}* Come up with and execute random acts of kindness for our customers :){linebreak}{linebreak}This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). {linebreak}{linebreak}# Requirements{linebreak}* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people{linebreak}* You love to solve complex, technical issues{linebreak}* 1 + years of customer support experience (Bonus if it's for a SaaS company!){linebreak}* Foundational understanding of HTML and JavaScript{linebreak}* Experience working in a remote environment{linebreak}* College educated{linebreak}* Fantastic writer and communicator{linebreak}* Access to high-speed internet {linebreak}{linebreak}#Location{linebreak}- Unites States, Canada

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# How do you apply? Apply online
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Filestage

verified

Full-time Customer Success Representative with German


Filestage


customer success

customer support

full time

non tech

customer success

customer support

full time

non tech

4mo

Apply

# About Us{linebreak}{linebreak}At Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. {linebreak}{linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, the BBC, Sharp, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * You want to make customers successful. Yes! It is customer success, but the title is no joke! You love when people enjoy working with the service you’re offering and get value from it!{linebreak}* You have the best interest of the customer in mind. You will train and support our clients over chat, email and, phone. You will be their advocate at Filestage and you desire to improve our software with their insights in mind. {linebreak}* You are creative and quick on your feet. When you see that something is not working, you want to fix it right away. You enjoy coming up with solutions that will help you, your team, and your customers. {linebreak}* You desire to understand why, not just the what. When talking to people you are not afraid to ask questions and your listening skills are on point. You will share these insights with the team. {linebreak} {linebreak}{linebreak}# Requirements{linebreak}# You’re good at{linebreak}* You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}* You’re passionate about customer service. You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.{linebreak}* You love to research and investigate. You don’t like to be unprepared, so you ask questions and use any resources to find more information before talking to a customer. {linebreak}* You take pride in your work and enjoy taking ownership. You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.{linebreak}* You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.{linebreak}* You are a native German speaker and fluent in English. You will primarily focus on our German speaking customers, but will also work globally with our international clients. Speaking French is a plus (but it’s not a requirement)!{linebreak}{linebreak}# This is what you get{linebreak}* You have the freedom to work wherever you want. You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world. You will be working with mostly German clients, so some timezone overlap is required. {linebreak}* Your opinion matters and your work is valued. You have a say in our goals and objectives. In this company, you have the chance to make a real difference. {linebreak}* You have a steep​ ​learning​ ​curve​, but this is okay because you enjoy a challenge that we collaborative tackle together. {linebreak}* Are you tired of useless meetings and slow decision making? We have flat hierarchies, no bullshit meetings, and we move fast.{linebreak}* You work with top-notch technologies and lean processes. We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.{linebreak}{linebreak}

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# How do you apply? Apply online: https://filestageteam.typeform.com/to/RaNL7P
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NUXEO

Lisbon

Java Development Support


NUXEO


jira

javascript

java

full time

jira

javascript

java

full time

Lisbon1yr
Nuxeo develops the most scalable digital asset management platform in the world.{linebreak}{linebreak}{linebreak}{linebreak}We are a worldwide team of engineers who love what they do. And it shows! At Nuxeo, whatever the role, each team member is committed, open-minded, with an unwavering focus on helping our customers solve their problems.{linebreak}{linebreak}{linebreak}{linebreak}And we reward that integrity with a strong organisational culture, casual attitude, respect for individuality, plus benefits and perks.{linebreak}{linebreak}{linebreak}{linebreak}At the moment we are looking for an experienced Java Developer that really likes dealing with clients and offer them support.{linebreak}{linebreak}{linebreak}{linebreak}But wait right there: - this is not your usual support & maintenance job!!{linebreak}{linebreak}{linebreak}{linebreak}At Nuxeo, our support staff are premium collaborators, with a senior profile in Java, ability to focus on front-end issues and a flexible approach to back-end challenges.{linebreak}{linebreak}{linebreak}{linebreak}As part of the Nuxeo support team, you will play a crucial role in providing assistance to the client's technical teams, while they build and work with the Nuxeo Platform.{linebreak}{linebreak}{linebreak}{linebreak}You will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigation.{linebreak}{linebreak}{linebreak}{linebreak}But because our client is not the end user, but rather a developer as well, you will need to become an expert on the Nuxeo platform in order to answer questions and resolve issues. You will offer support in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).{linebreak}{linebreak}{linebreak}{linebreak}This position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:{linebreak}{linebreak}{linebreak}{linebreak}* A complete platform with a large technical and functional scope and many configuration options and extensions{linebreak}{linebreak}* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.){linebreak}{linebreak}* A set of expert developers, in an Agile environment, to help you find solutions and extend the Nuxeo Platform{linebreak}{linebreak}* And a really nice team, right here in Lisbon - apply and come meet us! {linebreak}{linebreak}#Salary{linebreak} - {linebreak} {linebreak}{linebreak}#Location{linebreak}- Lisbon

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


NUXEO

Lisbon

Software Support Engineer


NUXEO


jira

javascript

java

engineer

jira

javascript

java

engineer

Lisbon1yr
Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets to grow revenue, improve performance, and maximize investments.{linebreak}{linebreak}{linebreak}{linebreak}We are engineers at the core and we love what we do. And it shows! At Nuxeo, whatever the role, each team member is uncompromising, with an unwavering focus on helping our customers solve their problems.{linebreak}{linebreak}{linebreak}{linebreak}That's why we foster natural curiosity, a strong desire to share the best practices, and we reward our teams with support, benefits, fun, professional development and challenging tasks.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}At the moment we are looking for a Software Support Engineer, with a background in Java development, that will help us provide technical support to our customers.{linebreak}{linebreak}{linebreak}{linebreak}As part of the support team, you will play a crucial role in providing assistance to our client technical teams, including client onboarding, while they build and work with the Nuxeo Platform.{linebreak}{linebreak}{linebreak}{linebreak}You will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigations. The aim is to become an expert on the platform in order to answer questions and resolve issues for our customers. You will support them in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).{linebreak}{linebreak}{linebreak}{linebreak}This position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:{linebreak}{linebreak}{linebreak}{linebreak}* A complete platform with a large technical and functional scope and many configuration options and extensions{linebreak}{linebreak}* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.){linebreak}{linebreak}* A team of expert developers to help you find solutions and extend the Nuxeo Platform {linebreak}{linebreak} {linebreak}{linebreak}#Salary{linebreak} - {linebreak} {linebreak}{linebreak}#Location{linebreak}- Lisbon

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Hotjar

Saint Julian's

Hotjar Support Engineer


Hotjar


engineer

full time

customer support

engineer

full time

customer support

Saint Julian's2yr
The Hotjar Hero team supports thousands of users and customers in over 180 countries by providing world class service, documentation, and training. The Hero team also works closely with our product teams to help prioritize and define changes to Hotjar to continuously improve the overall user experience.{linebreak} {linebreak}We are looking for extremely organized and self driven Hotjar Hero Engineer to work in a remote role with a fast growing startup.{linebreak}{linebreak}All new Heroes receive extensive technical, product, and marketing training – as well as a yearly budget for additional training and self development. With this knowledge you will help our users set up and use Hotjar features to improve the experience and performance of their sites and apps. This is a great opportunity to develop your career by learning new skills and joining a fast-growing startup.{linebreak}{linebreak}What Hotjar Hero Engineers do...{linebreak} {linebreak}Creating 'WOW' moments by promptly replying and communicating with users on our support channels.{linebreak}Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users' sites – which use a myriad of different technologies.{linebreak}Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.{linebreak}Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.{linebreak}Representing Hotjar users within the company – to further their needs and help generate{linebreak}{linebreak}{linebreak} {linebreak} {linebreak}{linebreak}#Salary{linebreak} - {linebreak} {linebreak}{linebreak}#Location{linebreak}- Saint Julian's

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Sulvo

Fully Remote position verified

Senior Customer Success Manager


Sulvo


meteor js

full time

customer support

exec

meteor js

full time

customer support

exec

Fully Remote position3yr

Apply

{linebreak}{linebreak}{linebreak}  {linebreak}{linebreak}#Location{linebreak}- Fully Remote position

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DealDash is an Internet retailer & brand promotion platform.{linebreak}{linebreak}Our mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.{linebreak}{linebreak}Our fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.{linebreak}{linebreak}Founded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.{linebreak}{linebreak}The DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.{linebreak}{linebreak}Some fun facts about DealDash:{linebreak}Our team is spread out over 10 countries{linebreak}16 nationalities{linebreak}We offer a $6,000 resignation bonus to anyone who resigns!{linebreak}(We believe people who work at DealDash should only do so because they love it, not because it's their only option financially){linebreak}Every employee talks to Customers every week, no matter what your function! We love our Customers!{linebreak}92% of our revenue comes from repeat buyers! (And we are growing!){linebreak}{linebreak}We believe in:{linebreak}Putting the Customer first in everything we do{linebreak}Small teams with lots of autonomy{linebreak}Making data driven decisions{linebreak}Being candid, fair & honest{linebreak}Maintaining a flat meritocratic org structure{linebreak}Managing through social trust, not control{linebreak}Allowing people to work from wherever and whenever (with a few exceptions), results matter, not hours{linebreak}{linebreak}If you feel our values match yours, then come and join the team!{linebreak}{linebreak}Without customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.{linebreak}{linebreak}JOB DESCRIPTION{linebreak}{linebreak}Are you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?{linebreak}{linebreak}Are you technical, intelligent and enjoy dealing with people?{linebreak}{linebreak}Keep on reading, we may have the right job for you!{linebreak}{linebreak}We are looking for a Customer Service Specialist for our evening shifts (depending on your time zone) five days a week This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.{linebreak}{linebreak}Your responsibilities include:{linebreak}Answering customer inquiries via email.{linebreak}Answering customer inquiries via live chat.{linebreak}Answering customer inquiries by phone.{linebreak}{linebreak}Requirements{linebreak}Advanced computer skills.{linebreak}Fluent professional English proficiency{linebreak}Type a minimum of 50 words per minute. (Test yourself online if unsure!){linebreak}Excellent written and spoken communication skills.{linebreak}Willingness to help our customers and provide them with a personal experience.{linebreak}Creative problem solver.{linebreak}Ability to continuously develop and adapt to a growing team.{linebreak}You hold yourself to high ethical standards{linebreak}{linebreak}Benefits{linebreak}Dynamic working environment w/ young management team!{linebreak}Contribute to a service used by more than 6 million Americans!{linebreak}Options to quickly advance in your career as the company experiences growth!{linebreak}{linebreak}{linebreak}Extra tags: Support, Remote, Full-Time

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