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13 Remote Customer Support Python Jobs at companies like Platform.sh, Circleci and Close.io last posted 2 months ago

13 Remote Customer Support Python Jobs at companies like Platform.sh, Circleci and Close.io last posted 2 months ago

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Platform.sh

Customer Success Engineer  


Platform.sh


customer success

git

php

python

customer success

git

php

python

2mo

Apply


Stats (beta): ๐Ÿ‘ 459 views,โœ๏ธ 85 applied (19%)
As a **Customer Success Engineer**you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.{linebreak}{linebreak}# Responsibilities{linebreak} **In a given day you might:**{linebreak}{linebreak}* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.{linebreak}* Diagnose, debug, and document issues in both applications and systems.{linebreak}* Deploy and configure cloud infrastructure resources.{linebreak}* Troubleshoot, reproduce, and report bugs.{linebreak}* Become a product expert and work toward improving our customer facing documentation.{linebreak}* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.{linebreak}* Work under limited supervision with considerable latitude for personal initiative.{linebreak}* Respond to customer inquiries through our ticketing solution, ZenDesk.{linebreak}* Participate in training teammates. {linebreak}{linebreak}# Requirements{linebreak}**Minimum Qualifications**{linebreak}{linebreak}* 3+ years combined of:{linebreak}* Web development using PHP, Python, Ruby, or Go.{linebreak}* Linux system administration.{linebreak}* Experience using git for version control.{linebreak}* Understanding of DNS as well as TLS and encryption.{linebreak}* Exceptional communication skills to provide clear and empathetic customer support.{linebreak}* This role is also open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays. {linebreak}{linebreak}**Preferred Qualifications**{linebreak}{linebreak}* Experience with Magento, Symfony, TYPO3, and/or Drupal.{linebreak}* Understanding of CDNs or Varnish and web caching strategies.{linebreak}* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.{linebreak}* Conversant in containerization technologies and techniques.{linebreak}* Knowledge of nginx, Galera, GlusterFS, and Puppet.{linebreak}* Sound Like a Good Fit? Weโ€™d love to talk to you!

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# How do you apply? **This is a remote job. Work from anywhere!**{linebreak}{linebreak}We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, youโ€™ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.{linebreak}{linebreak}**About Platform.sh**{linebreak}{linebreak}Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.{linebreak}{linebreak}We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.{linebreak}{linebreak}Platform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University and The British Council.{linebreak}{linebreak}We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.
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Platform.sh

Python Cloud Support Engineer


Platform.sh


cloud

python

engineer

customer support

cloud

python

engineer

customer support

3yr

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Stats (beta): ๐Ÿ‘ 3,529 views,โœ๏ธ 0 applied (0%)
{linebreak}Platform.sh the award-winning PaaS solution from Paris, France, is looking for a Pythonian Cloud and Support Engineer with a taste for Go, good Linux system understanding and a real hunger for the challenges of building robust distributed systems.{linebreak}{linebreak}Platform.sh support engineers regularly spin up hundres of CPUs on AWS, OpenStack, or VMWare clusters, and hand them over to customers running a variety of web applications. We help large ecommerce and publishing sites scale and succeed as they implement continuous integration and continuous deployment. Want to meet them?{linebreak}{linebreak}We can clone whole running systems, including the state, services, and topology in a matter seconds, but we want to be able to run that on any developer’s local box. Want to help us build that?{linebreak}{linebreak}We’ve got a build and orchestration engine that guarantees consistent code deployments on the clouds that we currently use. But we want to extend that to any cloud, even private ones. Help us roll that out.{linebreak}{linebreak}The main API to operate and orchestrate our clusters of LXC containers is Git; our customers need onboarding and training before they can master the Platform.sh fu. Are you good at explaining technology to people?{linebreak}{linebreak}We need to automate more of the Puppet automation. We need to have more auto-healing on the high-availability clusters. We need more performance out of our multi-protocol ssh proxy. We need work on our CEPH Implementation; We need to get our fabulous Debian package generation streamlined and faster. We need… great ideas on how to make Platform.sh even better, and someone who can help our customers overcome the bumps in the road. Interested? Join us!{linebreak}{linebreak}This position involves 20% engineering and 80% provisioning, onboarding, and customer support (including on-call). Preference will be given to candidates in the Asia-Pacific region.

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Stats (beta): ๐Ÿ‘ 10,566 views,โœ๏ธ 0 applied (0%)
As a Support Engineer on the Engineering team, your goal is to work directly with customers to resolve any issues that they may be having with the CircleCI platform.{linebreak}{linebreak}About CircleCI{linebreak}CircleCI provides development and software teams the confidence to build, test, and deployโ€”quickly and consistentlyโ€”across numerous platforms. Built to address the demanding needs for today's application development environments, CircleCI supports all types of software testing including web, mobile and container (Docker) environments. CircleCI makes continuous integration and continuous deployment simple and easy for thousands of companies like Shopify, Cisco, Sony and Trunk Club, so they can ship better code, faster. CircleCI is venture backed by Draper Fisher Jurvetson, Baseline Ventures, Harrison Metal Capital, Data Collective, 500 Startups, SV Angel, and a collection of respected angels.{linebreak}{linebreak}ARE YOU EMPATHETIC TO DEVELOPERS AND LOVE TO PROBLEM-SOLVE? WEโ€™D LOVE TO TALK TO YOU IF YOU:{linebreak}{linebreak}-Have a strong familiarity with a broad spectrum of technology stacks, including Rails, Python, PHP, Node, Java, and others.{linebreak}-Be familiar with Linux and Unix based operating systems. {linebreak}-Have the ability to dive into a codebase easily to discover issues.{linebreak}-Have a customer-centric and diplomatic writing style: you'll be helping customers from a wide range of backgrounds, languages, and experience levels.{linebreak}-Love talking to people and helping them solve problems.{linebreak}-Really want to assist developers in being happy and successful.{linebreak}-Have significant technical ability, with an understanding of the developer mindset, tools and culture.{linebreak}-Have the ability to fix problems that come up often so that they never happen to any customer again.{linebreak}-Have some knowledge of Unit Testing and Test Driven Development{linebreak}-Have some knowledge of Continuous Integration and {linebreak}Continuous Delivery methodologies{linebreak}{linebreak}If youโ€™re interested in joining the team, please send us your resume and a cover letter explaining why youโ€™d be a great fit. If you have an easily accessible presence on the web (Twitter, blog, Github, LinkedIn, etc.) please share it.{linebreak}{linebreak}Extra tags: linux, unix, rails, python, php, node, java, unit testing, continuous integration, continuous delivery, github

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๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.