Doubledot Media is a New Zealand-based company creating online tools and training for people looking to start their own online businesses. We’re based in Christchurch, but the majority of our team work remotely from various places around the world. {linebreak}{linebreak}We have a full-time customer success position available to work with our [Affilorama.com](http://www.affilorama.com) customers.{linebreak}{linebreak}Our new customer success representative will play a vital role in answering customer queries, providing guidance (and sometimes a little common sense) and generally making sure our members receive all the help and care we can give them.{linebreak}{linebreak}We're looking for someone with great (written) people skills, a fair amount of cleverness, the ability to Get Things Done, and a genuine desire to help the good people of the internet succeed.{linebreak}{linebreak}**You'll need:**{linebreak}* Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers via email.{linebreak}* Common sense and the ability to "read between the lines" to understand what customers are concerned about.{linebreak}* Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You'll be clear, patient and pleasant.{linebreak}* Meticulous attention to detail. Your spelling and grammar should be top notch.{linebreak}* Good time management skills. Since this can be a remote working position, you'll need to be organized, motivated, and (dare we say) a "self-starter".{linebreak}* Good internet research skills for digging up hard-to-find suppliers, and for sniffing around to make sure they're legit!{linebreak}* The ability to learn new software and systems. You'll be working with our customer support software and content management system, so it's good if you're a quick learner and not fazed by learning new tools.{linebreak}* To be familiar with how Affilorama works, and how to go about fixing common problems.{linebreak}* A background in affiliate/inbound marketing is highly desirable.{linebreak}{linebreak}**Neat things about working with us:**{linebreak}* Flexible hours{linebreak}* Work from home{linebreak}* Relaxed, ego-free, family-friendly work culture{linebreak}{linebreak}# Responsibilities{linebreak} * Responding to customer and pre-purchase emails about [Affilorama.com](http://www.affilorama.com).{linebreak}* Moderating and answering frequently asked questions.{linebreak}* Solving technical problems the customer might be having with their account or our products.{linebreak}* Recording FAQs and other information as required.{linebreak}* Updating product content and training videos/written lessons. {linebreak}{linebreak}#Location{linebreak}- New Zealand, Australia, Philippines, Argentina, Chile, Peru, Colombia, Mexico, Latvia, Lithuania

**WHAT WE DO**{linebreak}{linebreak}The administrative profession isn’t what it used to be, and the influx of changing technologies and new responsibilities in an ever-evolving workplace has business implications beyond the front desk. {linebreak}{linebreak}OfficeNinjas recognizes admins and workplace operators, aka “Ninjas,” for the curious, engaged, forward-thinking professionals they are. We exist to provide vital resources, educational content, vendor vetting, networking events, and industry insights to ensure they have every opportunity to lead a valued and fulfilling professional life.{linebreak}{linebreak}{linebreak}**WHAT WE’RE LOOKING FOR**{linebreak}{linebreak}We’re looking for a Community Manager (CM) with a distinctive voice who can champion the OfficeNinjas brand and harness the power of our global network.{linebreak}{linebreak}The admin role is evolving, and Ninjas are leading the charge. Like all pioneers, they have big ideas and even bigger questions. The CM hears everything our community members share and eagerly responds with well-researched suggestions, a dose of encouragement, or an offer to facilitate a connection. {linebreak}{linebreak}The ideal candidate knows how to balance their unique personality with the OfficeNinjas’ brand so that every interaction feels human and authentic. They’ve found the intersection of fun and professionalism. They live there now. {linebreak}{linebreak}An integral member of OfficeNinjas’ fully remote team, the CM knows how to collect, synthesize, and report feedback in a way that helps our team better understand admins and anticipate their needs.{linebreak}{linebreak}Most importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The CM must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.{linebreak} {linebreak}Feeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.{linebreak}{linebreak}**WHAT YOU DO**{linebreak}{linebreak}Using your powers of project management, you serve as the lead contact for OfficeNinjas Think Tank, a specialized group of highly vetted Ninjas who advise our team on business development, marketing efforts, and product development. {linebreak}You manage every aspect of our volunteer program, including interviewing, selecting, and training reliable event volunteers who are passionate about the OfficeNinjas community.{linebreak}Through guidance, organizational support, and brand education, you nurture the OfficeNinjas Ambassadors, a motivated group of admins who help generate awareness and excitement for our content, programs, services, and events.{linebreak}You do more than just moderate our social media platforms. You create spaces that are supportive and informative by encouraging conversation and providing valuable content. {linebreak}Using the SOP that you create, you manage our HelpScout account, ensuring that all customer support concerns are addressed with care and efficiency. {linebreak}{linebreak}**WHAT YOU NEED TO HAVE**{linebreak}{linebreak}25+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours) {linebreak}Two years of experience in community management, preferably for a remote team{linebreak}Good understanding of the business operations/administrative role (bonus if you’ve worked as a Ninja yourself).{linebreak}Ability to maintain accuracy under pressure, handle multiple projects simultaneously, and adapt quickly to rapidly shifting priorities. {linebreak}A builder’s sensibility. You understand that if it doesn’t exist, it’s time to take ownership and build it with scalability in mind. {linebreak}Proficiency in Asana (or similar project management tool), G Suite, and Slack. {linebreak}A healthy combination of big-picture perspective and appreciation for the details.{linebreak}A passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.{linebreak}An appreciation for candor. You can handle it and offer it up.{linebreak}Tech savviness. You’re constantly researching new tech tools, and you think every new software system is figureoutable.{linebreak}Excellent written and verbal communication skills. You’re always respectful but you don’t mince words, and you get to the point in as few characters as possible.{linebreak}Major chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.{linebreak}A growth mindset. You seize opportunities to learn skills outside of your job description.{linebreak}{linebreak} {linebreak}**LAST WORDS**{linebreak}We mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, accomplishing in three months what most businesses do in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.{linebreak}{linebreak}The Community Manager is a long-term role, and they will be crucial to our success and growth. They’ll champion the OfficeNinjas brand and harness the power of our global network of admins. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.{linebreak}{linebreak}Did this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!{linebreak} {linebreak}{linebreak}# Requirements{linebreak}Apply for the CM position here –> http://bit.ly/officeninjas-cm

Are you someone who**loves helping people**? If you love interacting with people on a daily basis to help them learn how to optimize their work and their time then read on…{linebreak}{linebreak}**About You**{linebreak}{linebreak}* Familiarity with running PPC campaigns.{linebreak}* Previous experience in a marketing role or capacity.{linebreak}* Experience with Google Adwords, Google Analytics, Bing Ads and Facebook Ads.{linebreak}* Basic knowledge on UTM parameters and tracking templates.{linebreak}* Empathetic to users and can easily put yourself in their shoes.{linebreak}* Ability to make customers feel empowered after interacting with support and you don’t make them feel bad for asking silly questions.{linebreak}* Obsessive over the details and love solving problems{linebreak}* Love to write to write. Between support emails and creating support documentation you know how to communicate clearly with your keyboard.{linebreak}* Persistent as support at WhatConverts is much different than at many software companies, real people answer the phone offering real people solutions. It may not be answering the same questions over and over again, but oftentimes it involves researching technical nuances of the websites we support.{linebreak}{linebreak}**Things You Might Do**{linebreak}{linebreak}WhatConverts is a dynamic software company, so you’ll likely get your hands dirty in a little bit of everything. That said, here are some things you’ll get to do:{linebreak}{linebreak}* Help customers via email, chat and the telephone to ensure they have the best experience possible setting up a new account, troubleshooting their problems and answering their questions.{linebreak}* Write support documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team).{linebreak}* Work with the product team to build tools and offer feedback that will speed up and increase the quality of support.{linebreak}* Experiment since this is a startup everything can change at any time.{linebreak}{linebreak}**About [WhatConverts](http://https://www.whatconverts.com/)**{linebreak}{linebreak}For the past three years, WhatConverts has been helping people across the world track “What Marketing Converts to Leads”. A lead can be a phone call, web form submission, web chat or e-commerce transaction. Our software helps our customers track their marketing efforts to ensure it is giving them the best ROI.{linebreak}{linebreak}We want to give advertisers and agencies the complete marketing picture by easily tracking their marketing dollars to actual leads, so they can best spend their budget.{linebreak}{linebreak}We believe in small teams making a big impact. Small teams are fast and nimble. Small teams mean less bureaucracy and less management, and more getting the important things done.{linebreak}{linebreak}**The Package**{linebreak}{linebreak}* Location – Anywhere you want. If you want to work remotely or near others that’s fine by us. The current team is based in Charlotte, NC and Birmingham, AL.{linebreak}* Hours – 9AM to 5PM EST (-/+ 3 hours){linebreak}* Position – We will consider part-time or full-time positions.{linebreak}* Compensation – Based on experience.

**_US Based Applicants Only. Not hiring in Washington state, Oregon state, San Francisco, or New York._**{linebreak}{linebreak}{linebreak}## What We Do{linebreak}Simply put, we make websites easier to use. Through a scientific method of determining which site improvements result in actual performance improvements, we replace the old way of designing sites through gut feel and management opinions with designing sites through data. Tactically speaking, clients come to us for both strategic direction and to supplement their internal teams.{linebreak}{linebreak}{linebreak}## The Sales Assistant{linebreak}We struggled with what to call this job since while the core of the job is sales assistant, the job will also be what you make of it. We refer to our current sales assistant, Jill Mendoza, as our “Jill of all trades” and she has a small picture of Wonder Woman as the :jill: emoji in our slack instance. Unfortunately, we have grown too big for Jill to be able to do everything, so we need more help.{linebreak}{linebreak}{linebreak}Here are a few of the many, diverse tasks that you'll be potentially doing:{linebreak}{linebreak}+ Working to make sure quarterly client reviews are on track, and scheduling them with the clients{linebreak}+ Creating sales decks with our CEO and 2 VPs of business development{linebreak}+ Creating proposals with our CEO and 2 VPs of business development{linebreak}+ Ensuring contracts are signed by all parties and facilitating handoffs between business development and the product management team{linebreak}+ Various marketing tasks such as updating the website, sending out newsletters, posting jobs for sales assistants, etc (how meta!){linebreak}+ Helping to arrange team travel and client dinners{linebreak}+ Competitive research and general LinkedIn research{linebreak}{linebreak}{linebreak}{linebreak}## Who we’re looking for{linebreak}Our most successful candidates have the following skills/experience/traits:{linebreak}{linebreak}{linebreak}+ Ability to get things done with little direction{linebreak}+ Worked cross-functionally in a highly collaborative environment, preferably in a remote capacity{linebreak}+ Genuinely like working with clients and their distributed stakeholder group{linebreak}+ Lifelong learner{linebreak}{linebreak}If you’re interested in checking out the swell people you’ll be working with, click here [to learn more about the team.](https://crometrics.com/meet-the-team/){linebreak}{linebreak}{linebreak}_If you have questions as you go through this, make notes and if we haven’t answered them by the end, feel free to email [email protected] or [email protected]_{linebreak}{linebreak}{linebreak}## Our Culture{linebreak}+**We’re a remote company.**We are spread out all over the country and enjoy the flexibility remote working affords. Want to go on a mountain bike ride in the middle of the day? Cool, don’t forget your helmet! Need to pick the kids up from school? Nice, you’ve got parent of the year in the bag. We stay connected through Slack and workcations, including one annual trip that is funded by the company.{linebreak}+**Our engineers value elegant code, but move fast.**We’re writing code that runs on top of existing websites. Some tests only run for a few days before disappearing (though some do so well they become a permanent part of the client’s site). If “minimum viable product” isn’t in your lexicon, you aren’t a good fit.{linebreak}+**Communication is critical.**We’re a remote company. That makes communication — including writing and reading comprehension — extremely important. You’ll work closely with engineers, designers and writers. This is not a simple “write specs and close tickets” gig. Successful applicants enjoy the process of defining and clarifying specs, documenting processes, improving processes, seeing their ideas and work affect millions of users, and uploading custom emoji to Slack.{linebreak}+**We’re relentlessly focused on our client’s happiness.**The PM is a client-facing role. Managing a client relationship virtually takes a different type of skill set – the PMs have to be both a strategic partner, the customer (represented by the data), teacher and project manager over the phone/email/Slack, all while delivering an exceptional level of service. This type of interaction is not for everyone, and we completely understand. It’s not easy!{linebreak}+**We are not perfect.**At the core of experimentation is the lesson to be learned from the test, whether a win, loss or inconclusive. We extend this concept to everything we do by setting the bar high for our team and fostering an environment of radical candor and constant learning.{linebreak}{linebreak}This short essay sums up the philosophy we operate by: This is Professionalism: http://arches.io/2014/03/this-is-professionalism/ _Sound like something you are interested in? Read on._

Interact and support with customers directly, contribute to our knowledge bases, and be exposed to different web frameworks and content management systems. Special consideration to those willing to work second shifts and weekends.{linebreak}{linebreak}*Skills & Experience*{linebreak}{linebreak}- Passionate about technology and customer support{linebreak}- Excellent communication skills{linebreak}- Familiar with how a content delivery network works{linebreak}- Analytical skills to troubleshoot and fix things quickly{linebreak}- Ability to learn quickly in a fast changing environment{linebreak}- Work both independently and collaboratively within a global team (we love Slack!){linebreak}- Help to improving the overall user experience{linebreak}- Outreach to potential customers{linebreak}- Marketing campaign support{linebreak}{linebreak}_Location in pacific time zone (UTC -7) is preferred._

InspireBeats is currently seeking a customer success intern to help out with our customer success workload. You won't be limited to only customer success, but will have the opportunity to dive into marketing, community, and a bunch of other fields where you will have the chance to learn amazing things.{linebreak}You'll be trained by our awesome biz dev and customer success manager.{linebreak}Your main roles will include:{linebreak}- client success {linebreak}- chatting with customers to make sure they're happy with everything {linebreak}- answering any support request {linebreak}- onboarding new customers {linebreak}- reporting to them with the status of our campaigns {linebreak}- light marketing work {linebreak}- a jack of all trades type of work :D{linebreak}If you're interested, send me an email with all your details. to [email protected]{linebreak}NO spam, include something personalized.{linebreak}{linebreak}{linebreak}Extra tags: customer success, client success, account manager, marketing, community

{linebreak}{linebreak}#Salary{linebreak}40000 - 60000{linebreak} {linebreak}{linebreak}#Equity{linebreak}40000 - 60000{linebreak} {linebreak}{linebreak}#Location{linebreak}- Boston