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24 Remote Customer Support Senior Jobs at companies like Teramind, Sonatype and Circleci last posted 10 days ago

24 Remote Customer Support Senior Jobs at companies like Teramind, Sonatype and Circleci last posted 10 days ago

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This month

Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.{linebreak}{linebreak}Required skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.{linebreak}{linebreak}This is a full-time, remote position.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Address customer issues{linebreak}* Work with engineers to resolve issues beyond your scope{linebreak}* Improve internal documentation{linebreak}* Write scripts to do log analysis {linebreak}{linebreak}# Requirements{linebreak}* Excellent knowledge of Linux and Windows{linebreak}* Knowledge of a scripting language such as powershell, perl, python, ...{linebreak}* Knowledge of basic SQL statements{linebreak}* Experience with firewalls{linebreak}* Experience with anti-virus / anti-malware software{linebreak}* Strong written and oral communication skills{linebreak}* Strong technical troubleshooting and problem-solving skills

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# How do you apply? Qualified candidates are invited to email their CV to [email protected]
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This year


Teramind

verified

Senior Technical Support Engineer


Teramind


linux

windows

tech support

customer support

linux

windows

tech support

customer support

6mo

Apply

Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.{linebreak}{linebreak}Required skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.{linebreak}{linebreak}This is a full-time, remote position.{linebreak}{linebreak}# Responsibilities{linebreak} * Address customer issues{linebreak}* Work with engineers to resolve issues beyond your scope{linebreak}* Improve internal documentation{linebreak}* Write scripts to do log analysis {linebreak}{linebreak}# Requirements{linebreak}- Excellent knowledge of Linux and Windows{linebreak}- Knowledge of a scripting language such as powershell, perl, python, ...{linebreak}- Knowledge of basic SQL statements{linebreak}- Experience with firewalls{linebreak}- Experience with anti-virus / anti-malware software{linebreak}- Strong written and oral communication skills{linebreak}- Strong technical troubleshooting and problem-solving skills

See more jobs at Teramind

# How do you apply? Email your resume to [email protected]{linebreak}{linebreak}
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Sonatype

Senior Technical Support Engineer


Sonatype


customer support

senior

engineer

customer support

senior

engineer

6mo

Apply

{linebreak}The Senior Technical Support Engineer will be responsible for providing in-depth technical support on a regional basis (based on which country they reside in). You will work with other support and engineering team members to perform triage, root cause analysis, debugging and troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts. And you will probably even write some code.{linebreak}{linebreak}We strive for and has achieved extraordinary customer support. The highly technical nature of our products requires a much higher level of experience and expertise from the support than you would typically find most organizations.  In fact, the current support team members all have development and/or quality engineering backgrounds.  They thrive on the challenge of solving a variety of technical problems at the application, operating system, and network levels. The breadth knowledge required is very large and is always growing with new repository types and tools that interact with our product. {linebreak}{linebreak}Every day there is something new to learn due to some query/issue a customer raises. Although sometimes this can be a pain, there is a lot of satisfaction with learning new tools and technologies. You are not going to get bored in this role!{linebreak}{linebreak}Required Experiences & Skills{linebreak}{linebreak}{linebreak}* Strong technical troubleshooting and problem-solving skills{linebreak}{linebreak}* Deep understanding of operating systems (Linux, Windows, OSX, etc.){linebreak}{linebreak}* Knowledge of Networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL){linebreak}{linebreak}* Java thread and heap dump analysis ability   {linebreak}{linebreak}* Java and/or other software development experience (the position doesn't require writing code, but it requires reading and understanding code){linebreak}{linebreak}* Strong written and oral communication skills{linebreak}{linebreak}* Legally authorized to work (without sponsorship) in Canada, the United Kingdom, or the United States of America and are currently residing in the corresponding country.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Desired Experiences & Skills{linebreak}{linebreak}{linebreak}* Experience with continuous integration systems such as Jenkins and Bamboo is a plus{linebreak}{linebreak}* Experience with build tools such as Ant, Maven, npm, NuGet etc. is a plus{linebreak}{linebreak}* Prior experience with Sonatype's products is a plus{linebreak}{linebreak}{linebreak}

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Nolte

Senior Support Engineer


Nolte


customer support

senior

engineer

customer support

senior

engineer

1yr

Apply

{linebreak}lte is looking for an experienced Senior Support Engineer to grow with our team. The position is remote, but if you are in Mexico City, or would like to relocate, we have a desk with your name on it (our office is in Paseo de la Reforma, near the Angel de Independencia).{linebreak}{linebreak}Our head office is in the heart of New York City, and we have a core presence there but also many people located all over the world. We are a bunch of top-notch product people with a real passion for what we do. We are small but nimble, which we find to be a positive rather than a negative.{linebreak}{linebreak}We are looking for a WordPress engineer with client-facing experience. You will be the face of our organization, working directly with our clients advising them how to get the most out of their digital assets, and then going on to implement your ideas. Behind the scenes you will be working with the rest of the team to ensure our clients' products are always working at an optimal level.{linebreak}{linebreak}{linebreak}RESPONSIBILITIES{linebreak}{linebreak}{linebreak}* Provide best-in-class support which makes our clients smile {linebreak}{linebreak}* Don't just be reactive, understand our clients' needs and propose innovative solutions.{linebreak}{linebreak}* Help our other support engineers do great work, and help them develop their careers.{linebreak}{linebreak}* Take ownership of our support process, propose improvements wherever you see the opportunity.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}REQUIREMENTS{linebreak}{linebreak}{linebreak}* 3+ years relevant experience in a client-facing role.{linebreak}{linebreak}* Wordpress engineering experience, ideally from a support perspective.{linebreak}{linebreak}* Excellent understanding of HTML, CSS / SASS, PHP and JavaScript.{linebreak}{linebreak}* Strong understanding of web servers and Linux, ideally the LEMP stack.{linebreak}{linebreak}* Strong understanding of how browsers work and native HTML5 web APIs.{linebreak}{linebreak}* Good knowledge of database concepts, especially as they relate to MySql.{linebreak}{linebreak}* Server side performance, debugging, and optimisation techniques.{linebreak}{linebreak}* Complete understanding of responsive web design and how designs will be adapted for specific devices (including responsive grids).{linebreak}{linebreak}* Strong knowledge of SEO principles, especially from a technical standpoint.{linebreak}{linebreak}* Knowledge of browser feature support and graceful degradation techniques where features are lacking (IE :-) ).{linebreak}{linebreak}* Great communication skills in English (written and verbal).{linebreak}{linebreak}* Comfortable with Git.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Bonuses:{linebreak}{linebreak}{linebreak}* Experience as a team leader / mentor.{linebreak}{linebreak}* Advanced JavaScript - either server (NodeJS) or client side frameworks (e.g. React).{linebreak}{linebreak}* Understanding of the digital product production process.{linebreak}{linebreak}* Experience in a marketing / digital agency or similar.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}BENEFITS{linebreak}{linebreak}{linebreak}* Professional environment where you are trusted to manage yourself.{linebreak}{linebreak}* Flexible working hours.{linebreak}{linebreak}* Flexible vacation policy, take the days you need.{linebreak}{linebreak}* Work from home policy.{linebreak}{linebreak}* Competitive salary.{linebreak}{linebreak}* Onsite English tutor in the CDMX office.{linebreak}{linebreak}* Equipment / wellbeing allowance.{linebreak}{linebreak}* Incentive schemes for recommending new hires or new business.{linebreak}{linebreak}* Awesome office environment with views from the 37th floor  (water, coffee and beer included).{linebreak}{linebreak}{linebreak}

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Sonatype

Senior Technical Support Specialist


Sonatype


customer support

senior

customer support

senior

2yr

Apply

{linebreak}The Senior Technical Support Specialist will be responsible for providing in-depth technical support for our Western US and Asia Pacific region.{linebreak}{linebreak}You will work with other support and engineering team members to perform triage, root cause analysis, debugging and troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts. And you will probably even write some code.{linebreak}{linebreak}We strive for and has achieved extraordinary customer support. The highly technical nature of our products requires a much higher level of experience and expertise from support than you would typically find most organizations.  In fact, the current support team members all have development and/or quality engineering backgrounds.  They thrive on the challenge of solving a variety of technical problems at the application, operating system, and network levels.{linebreak}{linebreak}The breadth knowledge required is very large and is always growing with new repository types and tools that interact with our product. Everyday there is something new to learn due to some query/issue a customer raises. Although sometimes this can be a pain, there is a lot satisfaction with learning new tools and technologies. You are not going to get bored in this role!

See more jobs at Sonatype

Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Sonatype

Senior Technical Support Specialist US Western Region APAC 100% Telecommute


Sonatype


senior

customer support

senior

customer support

3yr

Apply

{linebreak}The Senior Technical Support Specialist will be responsible for providing in depth technical support for Sonatype’s Western US and Asia Pacific region. This is not a typical technical support role. In fact, the current support team members all have development and/or quality engineering backgrounds.{linebreak}{linebreak}In this role, you will work with other support and engineering team members in the US and around the globe to perform triage, root cause analysis, debugging and  troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and have an opportunity to extend our support infrastructure by designing and writing diagnostic tools/scripts. And you will probably even write some code.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Sulvo

Fully Remote position verified

Senior Customer Success Manager


Sulvo


meteor js

full time

customer support

exec

meteor js

full time

customer support

exec

Fully Remote position3yr

Apply

{linebreak}{linebreak}{linebreak}Β  {linebreak}{linebreak}#Location{linebreak}- Fully Remote position

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Rackspace the #1 managed cloud company

Senior Software Developer Fanatical Support For Amazon Web Services


Rackspace the #1 managed cloud company


senior

customer support

dev

digital nomad

senior

customer support

dev

digital nomad

3yr

Apply

{linebreak}THIS POSITION IS REMOTE{linebreak}{linebreak}{linebreak}Rackspace is seeking talented developers to help build our Fanatical Support for AWS business. Our product consists of tooling and automation that enables our customers to get the outcomes they want from their AWS infrastructure, including high availability, security, performance, and cost optimization.{linebreak}{linebreak}{linebreak}We're a small team working to continuously grow this new business, so we're looking for developers who ship early and often while maintaining healthy engineering discipline. We write automated tests for everything we build, and we deploy to production several times daily. Because we're distributed, we're remote-friendly -- we collaborate with Slack, Screenhero, and video conferences.{linebreak}{linebreak}{linebreak}We use React, Redux, and ES6 in our customer-facing web application along with Node (and a bit of Python) for several API services that power specific features. We host on AWS and take advantage of a wide cross-section of the AWS portfolio, including EC2 Container Service, Dynamo, Lambda, and numerous others. In short, we choose technologies that let us  deliver quickly with high quality, and focus on our product's value.{linebreak}{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Deliver product features for our UI and APIs{linebreak}{linebreak}* Write clean, maintainable code using engineering best practices{linebreak}{linebreak}* Collaborate with other engineers, product managers, and user experience designers on a daily basis to identify the right technical solutions that achieve product goals{linebreak}{linebreak}* Continuously broaden and deepen your skill set to solve new technical challenges{linebreak}{linebreak}* Mentor and guide less experienced team members to provide technical direction{linebreak}{linebreak}* Provide Fanatical Support for our production system by fixing bugs and triaging alerts {linebreak}{linebreak}{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Swimlane

Senior Support Lead For Emerging Cyber Security Compay


Swimlane


infosec

senior

customer support

exec

infosec

senior

customer support

exec

3yr

Apply

{linebreak}Do you enjoy helping the most difficult audience to solve difficult problems with a joyful and energetic attitude? Do you enjoy teaching people new concepts and best practices? Do you have an interest in cyber security? Have you ever wanted to work with cutting-edge cloud & web technologies from the comfort of your own home?{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Provide both pre and post-sales phone and email support{linebreak}{linebreak}* Meet or exceed customer expectations on response quality and overall customer experience{linebreak}{linebreak}* Resolve customer reported issues and drive process/policy improvements through root cause analysis{linebreak}{linebreak}* Manage high-profile escalations to resolution, working with internal and field personnel{linebreak}{linebreak}* Participate in scheduled after-hours on-call support as needed{linebreak}{linebreak}* Respond to Technical support forums and writing knowledge base articles{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Swimlane is looking an exceptional senior support lead to lead our support team. The individual will work directly with our growing list of high profile customers to solve issues from creation to happy customer. The individual will need to have exceptional customer relationship skills along with technical chops to investigate root cause and work with QA and engineering til completion.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Fidelity

Senior Systems Support


Fidelity


senior

customer support

senior

customer support

3yr

Apply

As a key contributor to the Enterprise Identity and Access Management (EIAM) Security Operations team, you will have the opportunity to get close to the latest technology in Web and Security applications. You will be responsible for product implementations and environment support for a suite of critical security products with a primary goal of ensuring stable and available systems.  Successful candidates will ensure proper proactive application monitoring, respond quickly to notifications of potential problems and ensure proper problem follow-up.{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Provide operational support for EIAM business critical applications and collaborate across business units on technical solutions and processes{linebreak}{linebreak}* Maintain stable and reliable application environments{linebreak}{linebreak}* Provide rotational 24/7 on-call application support{linebreak}{linebreak}* Manage and coordinate software/hardware currency{linebreak}{linebreak}* Work on support initiatives to provide on-going increased operational efficiency{linebreak}{linebreak}{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


HomeHero

Santa Monica

Client Support Representative


HomeHero


ads

senior

sales

medical

ads

senior

sales

medical

Santa Monica4yr

Apply

HomeHero is launching today on a mission to build a layer of trust in the senior care market and help families reduce the headache inherent to finding, hiring and managing in-home care for seniors.{linebreak}{linebreak}We are looking to hire a Client Support Representative with prior experience in sales development or customer support.{linebreak}{linebreak}An ideal candidate will be a scrappy and creative self-starter with high-energy, positive phone presence, and a track record of effective and persistent lead follow through.{linebreak}{linebreak}As a Client Support Representative you'll be responsible for support efforts at a strategic and operational level. You'll be qualifying and warm leads, managing clients account services and assisting on the phone and online chat.{linebreak}{linebreak}Responsibilities:{linebreak}Prioritizing and qualifying incoming client requests{linebreak}Matching client with caregivers{linebreak}Continually improving our support process{linebreak}Learning new software programs quickly{linebreak}Conversing professionally with Baby Boomers{linebreak}Being highly transparent with our team{linebreak}Willingness to work weekends and nights{linebreak}Compensation:{linebreak}50-70k{linebreak}Requirements:{linebreak}4-year college degree a plus {linebreak}Proven track record of exceeding sales quotas{linebreak}Experience in health care{linebreak}You'll work closely with the rest of the team and be supported by the founders and the other departments β€” sales is a true team effort.{linebreak}{linebreak}You will also be held to our 8 core company values:{linebreak}{linebreak}1. β€œFocus on long-term success.” {linebreak}2. β€œFearlessly contribute new ideas.” {linebreak}3. β€œHave higher expectations for yourself than others do for you.” {linebreak}4. β€œFocus on building real value over perceived value.” {linebreak}5. β€œChallenge yourself to do the hard thing.” {linebreak}6. β€œTreat every problem as an opportunity.” {linebreak}7. β€œPromote and protect our brand.” {linebreak}8. β€œDefault to transparency.”{linebreak}{linebreak}If you want to work in the fastest-growing industry in America with an experienced team that can help take your career to the next level, HomeHero is the place. {linebreak}{linebreak}#Salary{linebreak}35000 - 40000{linebreak} {linebreak}{linebreak}#Equity{linebreak}35000 - 40000{linebreak} {linebreak}{linebreak}#Location{linebreak}- Santa Monica

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Visit HomeHero's website

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.