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Global health insurance for freelancers & remote workers

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Global health insurance for freelancers & remote workers


Close is hiring a Remote Customer Success Associate

**About Us**\n\nAt [Close](https://close.com), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least one year of experience with B2B SaaS in a customer success role. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.\n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor.](https://thestartupchat.com/ep050/)\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n\n* Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training includes opinionated sales process advice, sales education, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.\n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Matt Bonde](https://www.linkedin.com/in/matt-bonde/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), and [Lydhia-Marie Bolduc-Gosselin](https://ca.linkedin.com/in/lydhiamarie).\n\n**Why work with us?**\n\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* [Our story and team](https://close.io/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n\n\nAt [Close](https://close.com), everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n \nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).\n \nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n \n*Interested in Close but don't think this role is the best fit for you? View our [other positions.](https://jobs.lever.co/close.io/)*\n\n#Location\nNorth America


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# How do you apply?\n\n Please apply directly (we do not check this site for applications). Thank you! https://bit.ly/3xxsia5
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BuddyBoss

 This job is getting a relatively high amount of applications currently (15% of viewers clicked Apply)

This position is a Remote OK original posting verified
🌏 Worldwide

Customer Success Manager  This job is getting a relatively high amount of applications currently (15% of viewers clicked Apply)


BuddyBoss

🌏 WorldwideOriginally posted on Remote OK

customer support

 

exec

 

customer support

 

exec


BuddyBoss is hiring a Remote Customer Success Manager

We are seeking a customer-focused, highly energetic, individual to join our team as a Customer Success Manager responsible for onboarding and enabling our large number of clients on to Web and App platforms.\n\nThis role will act as an advisor for our mobile offering + done for you service for customers, and will have a variety of customer facing engagements to help our customers hurdle the challenges preventing them from getting maximum value from the product.\n\nThe ideal fit will be able to think strategically and execute tactically, experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.As part of the Customer Experience delivery, you will require proven customer facing skills within the technical domains of WordPress, training and support.\n\nThis individual will work closely with our customer support teams, product teams and lead training and development.More-so, design and lead 1:1 and group user training sessions to make a direct impact on achieving BuddyBoss’s customer activation and retention targets.\n\nTo that end, the Customer Success Manager must approach the customer experience as an ever-improving initiative.\n\nKey Accountabilities:\n\nTrain and onboard BuddyBoss’s customers to ensure they understand how best to use our products and services effectively to meet their goals.\nLead regular group webinar trainings for our customers with Q&A to address use-case challenges and make relevant recommendations\nLead in creating and curating content such as recorded videos and guides to educate your customers\nMonitor the customer engagements and experience, and intervene with proactive education when customers are not effectively using our products and services to achieve the value they expected\nWork alongside our Marketing Teams, to create test playbooks and new program ideas to drive customer engagement and speed up the delivery process\nAdvocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities and expansion opportunities\nPossess a strong understanding of BuddyBoss’s products and services, and use the wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers' strategies and desired business outcomes\n\nKey Skills:\n\nStrong technical knowledge of WordPress with the ability to troubleshoot technical issues.\nMust be able to demonstrate effective oral and written communications skills\nStrong interpersonal and collaboration skills\nExhibits decisive problem solving ability\nAbility to work well within a team setting\nWorking knowledge of product challenges in relation to overall market\nComputer proficiency; solid knowledge of word text programs\nProficiency in conducting live webinars / virtual training sessions with facilitation experience, managing multiple learners, breakout rooms and Q&A sessions\nSkilled in creating / recording tutorial videos with both screen share and camera setup to be able to demo mobile apps\n\nExperience:\n\nAt least 3 years in a customer relationship role; either in Customer Success, Technical Training or Customer Support\nExperience working with SaaS / product management teams strongly preferred\nDemonstrated skills in managing customer relationships for a managed services and / or Technical product offering\nUnderstanding and passion of product management, agile and software development practices a major plus\nA clear and concise communicator, confident and experienced in both 1:1 and group customer presentations\nDemonstrated curiosity that drives you to seek understanding of customer needs and an ability to uncover insights into broader objectives.\nHighly motivated and team oriented\nOrganized with exceptional follow through\nWhen Applying:\n\nPlease include a link to a 90-120 seconds video where you explain why you will be a great fit for this position. Thank you \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n Apply on our Website
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Omni Interactions

 This job is getting a relatively high amount of applications currently (17% of viewers clicked Apply)

This position is a Remote OK original posting
Unites States

[email protected] Omni2020  This job is getting a relatively high amount of applications currently (17% of viewers clicked Apply)


Omni Interactions

Unites StatesOriginally posted on Remote OK

chat

 

email

 

phone

 

chat

 

email

 

phone

 

surveys


Omni Interactions is hiring a Remote [email protected] Omni2020

Earn $13-16/hour, try something new, & earn more than your stimulus check!\n\n \n\nAs a 1099 gig worker, you can pick your own schedule, and make as much or little as you want! Take control of your work! Work-from-home Customer Service around your life. Are you considering leaving the 9 to 5? Have you ever wanted to join the gig economy and set your own hours while working from home? As a gig worker with Omni, you are self-employed. What makes us different? It’s simple: We pay for available time! No more wasting time hoping you get a call, at Omni you can ACTUALLY make $13-16/hour GUARANTEED!\n\nGBA Responsibilities\nWhat work will you be performing?\n\nYou'll be providing service for Fortune 500 companies doing a variety of work! We're looking for customer service-minded gig-workers!\n\n You will interact with customers through phone and/or chat, helping them with anything they need!\n\n You will:\n\nWork from home, or any quiet place with a closed door\nTake control of your work life, by choosing when and how often you want to work\nRespond to chats & answer calls from customers\nWhat You’ll Do\n\nAnswer inbound customer service calls or respond to chats from customers \nQuickly help customers with good solutions\nSolve problems in a creative way\nDocument details of calls and customer interactions in the appropriate systems\nType and talk at the same time\nNavigate multiple systems, programs, and screens at the same time\nWho You Are\n\nGreat communication skills (verbal and written)\nCan type 25 WPM or more with 90% accuracy\nSolid computer skills, including typing and navigation\nComfortable empathizing and remaining patient with difficult callers \nEarning Potential\n\nProjects will have varying pay, but all projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies - we pay you for available time!) You will also receive performance-based pay or other incentives. Current projects are paying $13-16/hour.\n\n \nAs a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.\n\n \n\n#Salary and compensation\n$20,000 — $30,000/year\n\n\n#Location\nUnites States


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Previous Remote 🎧 Customer Success Jobs

Greenback Expat Tax Services

 This job is getting a relatively high amount of applications currently (17% of viewers clicked Apply)

This position is a Remote OK original posting closed
🇺🇸 US-only

Customer Support Champion  This job is getting a relatively high amount of applications currently (17% of viewers clicked Apply)


Greenback Expat Tax Services

🇺🇸 US-onlyOriginally posted on Remote OK

customer support

 

non tech

 

sales leads

 

customer support

 

non tech

 

sales leads

 

sales

This job post is closed and the position is probably filled. Please do not apply.
## Now Hiring: Remote Customer Support Champion\n- 📈 401K Plan\n- 🌴 Company Retreats\n- 👪 Insurance and Benefits\n- 🗺 Anywhere in the United States\n## The Role and Who We’re Looking For:\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n**Customer Care:\n**\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n**Sales:\n**\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n## Key Skills Needed:\n- Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n- The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n- Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n- Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n- Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n- We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\nBonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n- Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.\n## What We Offer:\n- The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n- We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n- Medical, vision, and dental coverage as well as a short-term disability!\n- Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico).\n\n#Location\n🇺🇸 US-only


See more jobs at Greenback Expat Tax Services

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Remote OK


This position is a Remote OK original posting closed
🌏 Worldwide

Customer Support Representative


Remote OK

🌏 WorldwideOriginally posted on Remote OK

customer support

 

non tech

 

customer support

 

non tech

 

inbound

This job post is closed and the position is probably filled. Please do not apply.
**Remote OK is the most popular remote jobs board on the web with customers like Y Combinator, Stripe, Intercom, Airtable, Invision and Sketch relying on it for hiring the best remote workers from a worldwide pool of talent.**\n\n\n\nUntil now I (Pieter) have always done everything myself. To take off the load as a founder so I can take a break in 2021 after a years of non-stop working and do fun stuff for a bit like snowboarding, I'm looking for a customer support representative so I can get away from the computer.\n\n\n\nIt's a part-time position, in the future it might become full time depending on the customer load.\n\n\n\n**Requirements**\n\n- customer support experience (please mention where you had your exp)\n\n- basic understanding of HTML, CSS, JS, Markdown and SQL, so you can fix jobs/coupons/discounts in the database in an emergency\n\n\n\n**The job**\n\n- all support is over email\n\n- most support is 1) random bugs, 2) customer isn't happy with results (make them happy), 3) customer wants special treatment (like discount), 4) random things I cannot predict\n\n- it's part-time, we get about 20-30 support requests per month, so it's not a lot, ideally you can work on your own stuff and do this on the side by being on call\n\n\n\n**Prospects**\n\n- if it works well we can extend it to also do Cust Sup for Nomad List, my other site\n\n\n\n\n\n#Location\n🌏 Worldwide


See more jobs at Remote OK

# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply.
# Customer Success & Support Manager\n\n**Sherpa's Mission** is to empower real estate professionals to succeed by creating the most potent real estate-focused tech suite in the world. Sherpa makes prospect communications for real estate professionals easy and powerful. We are a small bootstrapped team experiencing exponential growth in demand for our services, and we need your help! \n \n**Core Values:** Care360 (Family & Self, Team, Customer) - Be Curious - Take Ownership - Independent Team Player - Focus On Results \n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu**\n\n\n**About this position:**\nLead Sherpa, Inc. is hiring a Customer Support & Success Manager to lead our Support & Success team. This team leader will revamp our existing strategies and workflows to reduce churn, expand adoption, and help grow our business.\n\nThis role is a balance of both individual and teamwork. You will be conducting team 1:1s and performance reviews with your direct reports, managing and improving processes, and working directly with our clients to maintain and grow existing relationships.\n\nThe job environment is fast-paced and results-oriented. While there is an urgency to goal achievement, responsibility for achieving results needs to be shared and effectively delegated when necessary. The ability to understand, quickly react, and motivate others on your team to adapt to the changing environment is critical to success. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes for this role at Sherpa.\n\n\n**Who you are:**\n* Outgoing\n* People-oriented\n* Goal oriented\n* Persuasive\n* A leader with a mentor mentality\n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu**\n\n\n**Responsibilities for Customer Success Manager:**\n* Establish clear retention goals and process milestones for the client and employees to work toward\n* Assist customers as needed with setting up and navigating our software\n* Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience\n* Assist in creating training courses and educational materials for other members of the department\n* Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company\n* Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value\n* Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs\n* Optimize existing processes within the company and actively enhance all Customer Success initiatives\n\n\n**Qualifications for Customer Success Manager:**\n* 4-5 years of experience in customer service or customer success position\n* Experience in managing a diverse team and training each member according to company standards\n* Ability to establish milestones and keep all team members on task\n* Experience analyzing and optimizing the existing processes in the Customer Success department\n* Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed\n* Experience working with brand image and promoting value through customer experience\n* Exceptional ability to communicate and foster positive business relationships\n* Technical skills required as they relate for the use of the product to service to be solid\n* Accountability and personal organization are essential\n\n\n**Company Benefits:**\n* Work in our Denver office or remotely from anywhere - we are a distributed team working primarily during mountain standard time.\n* Health insurance\n* 401(k) with company match\n* $2,000 budget for work-related equipment that is yours to keep!\n* Awesome work culture and talented team!\n\n\n**Application Process:**\nWe use The Predictive Index® Behavioral Assessment to allow us to better understand the motivations and drives of each candidate and employee. This enables us to identify, develop, and retain the best talent to grow our organization. This tool helps to bring insight into an applicant's communication, delegation, and decision-making style.\n\n**We have a quick and straightforward 3 step application process:**\n\n* Complete Predictive Index evaluation\n* Complete application form\n* Complete cognitive evaluation\n\nAfter Step 1 is finished, you will be automatically redirected to the application form, and a link to the cognitive evaluation will be sent to your inbox. Once all three steps are finished, your application will be complete!\n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu**\n\n#Location\n🇺🇸 US-only


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Skedda

 This job is getting a relatively high amount of applications currently (12% of viewers clicked Apply)

This position is a Remote OK original posting verified closed
🌏 Worldwide

SaaS Customer Success  This job is getting a relatively high amount of applications currently (12% of viewers clicked Apply)


Skedda

🌏 WorldwideOriginally posted on Remote OK

non tech

 

customer support

 

non tech

 

customer support

 

saas

This job post is closed and the position is probably filled. Please do not apply.
We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.\n\nWe’re an Australian-based SaaS company, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.\n\nYour role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.\n\nWe're a small team, so you'll have a big impact!\n\n**Your day-to-day will involve:**\n\nAnswering email/chat questions from prospective and existing customers\nHelping customers find solutions to their unique scenarios\nCalls and demos with potential customers\nCollect and report feedback for driving product-development decisions\n \n**For this role we need you to:**\n\nBe motivated to help people with their questions\nHave a friendly, engaging and relaxed style\nDemonstrate outstanding written and verbal communication in English\nBe generally interested in SaaS products\n \n**About Us:**\n\nSkedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.\n\nWe are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team!\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

LEARNCUBE


This position is a Remote OK original posting verified closed
The Americas

Business Development Manager


LEARNCUBE

The AmericasOriginally posted on Remote OK

outbound sales

 

sales

 

outbound sales

 

sales

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
**Are you looking for an exciting, fulfilling and fun role with a fast-growing edtech company?**\n\nLearnCube, and millions of learners across the world, need you now. LearnCube is a virtual classroom software startup that is on a mission to transform live online education. Through our award-winning online classroom, we help education entrepreneurs from the individual online tutor, to some of the world’s largest tutoring companies succeed online. We also have a special strength in online language education, where we work with iconic language education companies like Babbel. \n\nWe’re a 6-year-old company based in London but have a vibrant “remote-first” culture with people from New Zealand, Australia, United Kingdom, South Africa and many more.\n\nAs the North American Business Development Manager for LearnCube, you will be working with an all-star team, building new business relationships with the kinds of customers that you’d actually be happy to know as friends, and proudly selling an extraordinary education solution that the world needs more than ever. \n\nYou’ll have much more opportunity to learn and grow professionally and contribute to the company culture with LearnCube, than you would being another cog in a big tech corporate machine. In fact, you’ll be working closely with CEO and Sales Director. \n\nTalking about culture, we offer a supportive, safe and fun work environment. Whatever gender, race, sexuality, nationality, religion, education, languages or quirks you have (or don’t), we don’t mind. Just bring strong values of honesty, trust, grit, motivation, and energy. \n\nYou will be expected to spark new business opportunities, particularly with owners of tutoring companies based in western and central parts of the United States. However, we hope you can grow into our regional sales director over time where you’ll be co-creating sales systems and nurturing a healthy, high-performing, positive sales team & culture. \n\n**What you’ll get from LearnCube:**\n* Full-time work, initially as a 3-month fixed term contract (remote position)\n* Base salary with an exciting bonus structure based on performance\n* Note that if the contract goes well:\n* We can discuss a full-time contract.\n* Path towards promotion to Sales Director of North America \n\nPerks would include: \n* Freedom to live where ever you like so long as you have reliable, fast internet and a permanent residence located in the Americas\n* 1 x per year, you will enjoy an all-expenses-paid team trip to an exciting location in Europe (I think this might need to wait for the dust to settle a little post-COVID)\n* We’ll provide a monthly contribution towards your favourite local co-working space\n* Significant professional development opportunities\n* Opportunity to go to conferences\n* Oh… and you’ll feel much more motivated knowing you’re changing the world for the better; improving both the access to and quality of education across the world. \n\n# Responsibilities\n * Outbound sales\n* Inbound sales\n* Key account management\n* Product demonstrations via LearnCube classroom \n\n# Requirements\n**Guiding criteria for the successful candidate:**\n* Ambitious, energetic, honest, humble and motivated by the mission\n* 3+ years of remote outbound sales experience \n* Strong experience in sales (ideally in education & technology)\n* Some experience with academic tutoring\n* Excellent communicator (spoken and written)\n* Show initiative and not shy from taking on responsibility and projects\n* Interest or ability to speak a second language (Mandarin, German, Arabic, Spanish & French are all especially helpful)\n* Ability to adapt and grow (startup life isn’t a straight line)\n* Able to meet (virtually) with your team in Europe a few times a week for support, training and fun.\n\nHowever, we do have some non-negotiables…\n\n**LearnCube non-negotiables**\n* Are you a team player and good person? We have a strict no d--khead policy.\n* Do you have a passion for education?\n* Are you fluent in spoken and written English? Note, you don’t have to be a perfect native speaker...in fact, that’s sometimes a positive :)\n* Do you already share our values: honesty, trust, grit, motivation, and energy?\n* Can you demonstrate strong skills in outbound sales - col calling, emailing and tracking down a deal?\n* Can you provide evidence of at least 6-12 months of experience working at least 20 hours a week remotely? \n \nAside from the non-negotiables, please don’t worry if you can’t check absolutely every criteria above (you’re probably more awesome than you think).\n \n\n#Salary and compensation\n$80,000/year\n\n\n#Location\nThe Americas


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This job post is closed and the position is probably filled. Please do not apply.
We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.\n\nWe’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.\n\nYour role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.\n\nWe're a small team, so you'll have a big impact!\n\n**Your day-to-day will involve:**\n* Answering email/chat questions from prospective and existing customers\n* Helping customers find solutions to their unique scenarios\n* Collect and report feedback for driving product-development decisions\n \n**For this role we need you to:**\n* Be motivated to help people with their questions\n* Have a friendly, engaging and relaxed style\n* Demonstrate outstanding written and verbal communication in English\n* Be generally interested in SaaS products\n\n**About Us:**\n\nSkedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.\n\nWe are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team! \n\n# Requirements\nThe position is full-time and fully remote but does require that live in a timezone that is in **UTC -4 or UTC -5** such as Central / Eastern USA & Canada, South America etc.\n\n#Location\nCentral / Eastern Usa & Canada, South America


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Numbrs Personal Finance AG


This position is a Remote OK original posting closed
🌏 Worldwide

Customer Support Representative


Numbrs Personal Finance AG

🌏 WorldwideOriginally posted on Remote OK

support

 

customer support

 

support

 

customer support

 

agent

This job post is closed and the position is probably filled. Please do not apply.
The Numbrs Personal Finance AG is a global leading technology company. Our product is Numbrs, one of the most widely used banking apps in Germany.\n\n\n\nThe app provides millions of users with the best technology platform for easily managing their personal finances and assets. Numbrs is one of the best-funded FinTechs worldwide, backed by renowned investors.\n\n\n\nThe Numbrs business division solves some of the most complex business problems in the financial industry today. We are a team of professional, hard-working, supportive and entrepreneurial individuals with a passion for execution, headquartered in Zurich, Switzerland.\n\n\n\nWe are seeking professionals who can thrive in a fast-paced environment where attention to detail, excellent communication skills, and a talent for delivering out-of-the-box ideas are essential. Do you want to have a real impact on the future of the financial industry? Join Numbrs.\n\n\n\n**Job Description**\n\n\n\nAs part of our support team, you will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. Thanks to your empathy and professionality, you deliver an excellent customer experience by e-mail and through our chat. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.\n\n\n\n**Key Qualifications**\n\n* Native German and high level of English\n\n* 1-2 years of work experience in an administrative or organizational role\n\n* Ability to effectively prioritise and escalate user issues as required\n\n* Advanced customer service skills: active listening, empathy, conflict resolution, problem-solving, and professionalism\n\n* Quick to learn and fast to adapt to changing environments\n\n* Ability to multi-task, work independently, and make accurate decisions with a sense of urgency\n\n\n\n**Ideally, candidates will also have**\n\n* Prior experience in customer support\n\n* Strong technical understanding and interest in internet companies and mobile apps\n\n\n\n**Location: Remote**\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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