Remote Customer Success Jobs in August 2019 📈 Open Startup
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13 Remote Customer Success Jobs at companies like Godigitalchina, Bant.io / Zopto and Tawkify last posted 4 days ago

13 Remote Customer Success Jobs at companies like Godigitalchina, Bant.io / Zopto and Tawkify last posted 4 days ago

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GoDigitalChina

 

Customer Success Representative

verified
Europe, Asian, Oceania, Middle East

Customer Success Representative  


GoDigitalChina

Europe, Asian, Oceania, Middle East verified

customer success

inbound sales

sales

customer support

customer success

inbound sales

sales

customer support

Europe, Asian, Oceania, Middle East4d
GoDigitalChina is seeking an excellent and experienced customer success representative to help propel our growth.\n\nIf you are an experienced SaaS customer success rep or an account executive who does not disappear once the sale is closed, then you might be the person we are looking for.\n\nIf you recognize the challenges being tackled by companies outside of China doing business in China or reaching Chinese customers in an increasingly complex and tricky digital landscape, then you are probably searching for the solutions we are working on.\n\nIf you have talked with salespeople and marketers frustrated by the lack of transparency and understandable ways of doing digital marketing in China, then you will know what we are trying to solve.\n\nHere at GoDigitalChina, we are a team of 6 full-time people, with plans of doubling over the next half year as we have closed our seed funding round.\n\nFocused on enriching peoples’ lives by connecting the world, we make doing business in China easy for everyone by developing and delivering cloud software and consultancy services. \n\nWe are a fast-growing startup doing business towards China, the largest market in the world, with an international team made up of smart and hard-working people. This is the place where you’ll get the responsibilities and freedom to do your best work, and make an impact, from where you need to be.\n\nGoDigitalChina (GDC) is a distributed company headquartered in Norway, founded in 2015, with team members in China and open for remote work in Europe, Middle East, Oceania and Asia time zones. \n\nAt the beginning of 2019, we launched AdChina.io to make it easy for everyone to advertise in China. Through GoDigitalChina.com, we offer consultancy services for international companies entering or growing their China business.\n\nTo learn a bit more about us and how we work, here are our company rules:\n1. Do the right thing.\n2. Be honest.\n3. Keep promises.\n4. Mistakes are allowed.\n5. Talk is cheap, everyone should deliver.\n6. Be understanding and patient.\n7. Show gratitude.\n8. Use your brain.\n9. Be positive.\n10. Avoid complaining.\n\nWe get together twice a year in person for all-hands meetings and team building. \n\nYou will be expected to be available online using instant messaging software (We use Slack and WeChat) during your work, of which at least 4 hours daily should be overlapping with the team. \n\nYou'll be attending weekly all-hands team meetings on Mondays, and outside of that we keep in regular touch via Slack, WeChat and video hangouts as needed throughout the week.\n\nPs. Most of us who work in GoDigitalChina today have a special connection or interest in China, and we would love to hear what makes you want to work at a company whose aim is to bridge the gap between the world and China.\n\nBenefits:\n* Work from anywhere, as long as you can overlap with the team by 4 hours. (Easiest done from Europe or Asia)\n* Growth & competitive salary\n* 2x Annual retreats\n* Full-time (40 hours per week) remote job with a contract. This is NOT a freelance / part-time position you can do in tandem with other professional endeavors.\n* For employees in Norway, we are able to offer full-time employment.\n* Compensated time off based on your location\n\n# Responsibilities\n What you will do:\n\nAt GoDigitalChina as a customer success representative, you will have an exciting opportunity to help drive the growth and shape the future of digital marketing in China. \nYour responsibilities will include onboarding of new customers, support, account management, educating customers and more. \nThe ideal candidate will possess both account management and digital marketing background, enabling them to drive engagement at the CXO level as well as with marketing teams. \nYou should be a self-starter who is ready to develop and execute plans and deliver results. Team members look to customer success for input on key decisions, so your role will be crucial to our success.\n\nOur focus is on growing through inbound leads, however, if time permits, you will be expected to do outbound contact with potential clients.\n\nTasks:\n* Develop and execute against a comprehensive account/territory plan. \n* Onboard new customers and educate the end-user of our platform\n* Create & articulate compelling value propositions around GoDigitalChina’s services \n* Create & maintain an opportunity pipeline and drive consistent account-specific activities \n* Develop long-term strategic relationships with key accounts \n* Drive retention and growth among our most valuable customers\n* Ensure customer satisfaction \n* Support your assigned Accounts on their strategic content and service issues. \n* Provide insights to customers to ensure that they get the most out of the AdChina.io platform\n* Represent the voice of the customer to inform our sales process and product roadmap\n* This is not an exhaustive list of what you’ll be working on. It is an opening scope, and you should be prepared to take on other challenges and tasks as well because we are a startup in rapid growth. \n\n# Requirements\n\nWhom we’re looking for:\nExperience:\n* 2+ years customer success or account management experience in a SaaS, software or consulting company.\n* Proven track record of working in a customer-facing role, responsible for closing or growing revenue in accounts.\n* Proven track record of delivering the solution value to customers (As a team member or leader)\n* Experience of working with HubSpot, Trello, Slack or similar platforms is good to have.\n* Have, or be willing to learn, basic technical knowledge on digital marketing in China such as Channels, best-practices, differences from west to confidently discuss these with clients.\n\nSkills and Qualifications:\nMust have:\n* Experience working with, and managing, stakeholders and customers\n* Excellent communication and interpersonal skills\n* Flexible approach, able to operate effectively with uncertainty and change\n* Organized and detail-oriented, with the ability to work independently\n* Language skills: English at full professional proficiency, both written & spoken, additional languages at full professional proficiency is a plus\n\nGood to have:\n* Higher relevant education preferred but not essential\n* China ability, understanding of China’s digital ecosystem, experience with digital advertising in China\n* Extensive customer network throughout your current location\n* Empathetic, positive attitude with a desire to help our customers reach their goals\n* You are organized and detail-oriented and have the ability to work independently\n* You are a proactive problem solver by nature and have a positive mindset\n* Driven, self-motivated, enthusiastic and with a “can-do” attitude\n* Clear communication skills, as we are a multi-location/remote company \n\n#Salary\n$60,000\n \n\n#Location\n- Europe, Asian, Oceania, Middle East

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# How do you apply? Please apply here: https://apply.hundred5.com/QYR6EMP1Y9PQYRPSEYR
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This year

bant.io / Zopto

 

Account Manager


🌏Worldwide

Account Manager  


bant.io / Zopto

🌏Worldwide

customer support

customer success

account management

exec

customer support

customer success

exec

🌏Worldwide2mo
This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must. We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.\n\nWe offer a fixed salary + commission on performance.\n\n# Responsibilities\n - Serve as the lead point of contact for all customer account management matters\n\n- Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis\n\n- Where possible, develop new business from existing clients\n\n- Build and maintain strong, long-lasting client relationships\n\n- Strategize with the internal team on potential areas of campaign improvement and present that to the customer \n\n# Requirements\n- Ideally with a background in Customer Service or to be customer oriented\n\n- Ability to maintain sharp attention to detail\n\n- Excellent listening, negotiation and presentation abilities\n\n- Strong verbal and written communication skills \n\n#Location\n- 🌏Worldwide

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Tawkify


Matchmaker

☝️ verified
United States, Canada

Matchmaker


Tawkify

United States, Canada verified

admin

customer success

account management

project management

admin

customer success

project management

United States, Canada1mo
**Make a Living Out of Finding Love!**\n\n\n\n\n\n**Why join the Tawkify team?**\n\n\n\nWe've discovered a lot of people have the talent for matchmaking. Our matchmakers come from diverse backgrounds – lawyers, consultants, life coaches, entrepreneurs, teachers, and writers. We've built our matchmakers a platform that makes their hobby of matchmaking a viable career. \n\n\n\n\n\n**What makes a great matchmaker?**\n\n\n\nWe’ve found the most effective matchmakers share the following qualities:\n\n\n\n* Professionalism. You hold yourself to a higher standard. You are task-driven, attentive, collaborative, and accountable. \n\n* Empathy. You have charisma. You’re a great listener. You have no trouble connecting with people. You build trust and rapport instantly. \n\n* Passion. Our matchmakers are more invested in their clients’ relationship well-being than the clients themselves. We believe your best career option gives you the ability to do what you love and love what you’re doing. \n\n* Network. You have the knack and the resourcefulness to navigate between social circles and grow your sphere of influence.\n\n\n\n\n\n**How do I become a matchmaker?**\n\n\n\nWe set you up on the platform. We connect you with clients. It's your job to find them love. \n\n\n\n\n\n**Perks:**\n\n\n\n* Be your own boss \n\n* Create your own hours and work remotely \n\n* Make a positive impact \n\n* Competitive earning potential\n\n\n\n\n\n# Responsibilities\n You’ll scour your city to find and screen quality, eligible matches for our clients. Our intuitive matchmakers handpick each candidate based on our “VIP” approach to compatibility: Values, Individual lifestyle and Personal preferences. \n\n\n\nAll matches take place via curated blind dates that you’ll creatively design to ban first-date butterflies and encourage connection. Each time, you provide useful feedback to both parties to help refine the search and optimize for that ideal match. \n\n# Requirements\n* Strong communication skills & persistent follow-up \n\n* Ability to execute on a timeline with minimal micro-management \n\n* Networking & Recruiting: Online and real-world networking, multi-channel outreach \n\n* Multi-tasking: Administrative, Organizational, Creative Skills \n\n* Ability to manage expectations of diverse personalities \n\n* Self-motivated, self-starters only \n\n* Must be eligible to work in the United States \n\n#Location\n- United States, Canada

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

## The short version ⏳\n\n**Mission:** Bring joy to teachers and students using Aula every day by building Community & Support at Aula from scratch.\n\n**Why:** Aula is only successful when our platform creates an engaging digital experience. To get there, we need a deep understanding of our partners that the product alone can't provide.\n\n**Who:** Humble, excellent communicator and builder-mentality. Displays interest in digital products, with ideally 1+ years of experience making users happy.\n\n**How:** You'll have the freedom to define what community & support is at Aula. Inform product decisions, ease user headaches, educate students and teachers on how to best use Aula.\n\n# Responsibilities\n Here’s a snapshot of what you’ll be working on:\n\n* Raise awareness around technical issues on the platform, prioritise bugs appropriately, and learn from what users are struggling with to make their experiences more engaging.\n* You are the voice of reason within Aula, working closely with Learning Intelligence team to give insight to the product team about current frustrations and recurring technical issues.\n* Author materials that will educate our users about features and how they can get more out of Aula. [Aula help](http://aula.help) is what we have now, but we'd really love it if you could reinvent support at Aula and take this to the next level!\n* Communicate directly with our teachers and students. Answer questions, collect feedback, provide guidance.\n* Help teachers and students have an enjoyable and productive experience on Aula while making sure their feedback shapes product decisions. \n\n# Requirements\n### We’d love to hear from you if… 🔍\n\nYou are the kind of person who\n\n- Is patient, warm, and organised in your thoughts and delivery. Empathy is key.\n- Thrives in caring and direct feedback environments, putting the product first.\n- Is not necessarily an engineer, but is definitely interested in how digital products work.\n- Is the go-to tech guru in your family. You help your parents understand that the cloud is not actually a cloud.\n- Loves digging in and understanding why/how something works. Or doesn't.\n- Thrives in uncertainty and is searching for the chance to shape your own role and career.\n- Is excited about the prospects of eventually managing a team.\n- Is eager to explore the world of remote working.\n- Considers yourself transparent, reliable and considerate.\n- Appreciates the value of diverse and inclusive teams.\n- Wants to join a 50-person startup journey with all the ups and downs.\n\nYou’ve done some of these things\n\n- Worked closely with product or customer-facing teams, and have seen product success at a user-focused company.\n- Not necessarily an engineer, but have a really good understanding and flair for where an issue can come from, how to replicate it, and what could have caused it.\n- Strong written skills, where you'd be confident in sending messages and creating product guidelines. You love getting creative in your style!\n- Excellent communication skills, where you'd be comfortable interacting with users 20 times a day.\n*  **Bonus:** Some practical digital skills such as making small tutorial videos, finding the best tools to track issues and creating a ticket system. \n\n#Location\n- 🌏Worldwide

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Platform.sh


Customer Success Engineer

Customer Success Engineer


Platform.sh


customer success

git

php

python

customer success

git

php

python

7mo
As a  **Customer Success Engineer** you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\n# Responsibilities\n **In a given day you might:**\n\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n* Diagnose, debug, and document issues in both applications and systems.\n* Deploy and configure cloud infrastructure resources.\n* Troubleshoot, reproduce, and report bugs.\n* Become a product expert and work toward improving our customer facing documentation.\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n* Work under limited supervision with considerable latitude for personal initiative.\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n* Participate in training teammates. \n\n# Requirements\n**Minimum Qualifications**\n\n* 3+ years combined of:\n* Web development using PHP, Python, Ruby, or Go.\n* Linux system administration.\n* Experience using git for version control.\n* Understanding of DNS as well as TLS and encryption.\n* Exceptional communication skills to provide clear and empathetic customer support.\n* This role is also open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays. \n\n**Preferred Qualifications**\n\n* Experience with Magento, Symfony, TYPO3, and/or Drupal.\n* Understanding of CDNs or Varnish and web caching strategies.\n* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.\n* Conversant in containerization technologies and techniques.\n* Knowledge of nginx, Galera, GlusterFS, and Puppet.\n* Sound Like a Good Fit? We’d love to talk to you!

See more jobs at Platform.sh

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

At Customer.io our mission is to help business talk like people. Today over 1200 internet businesses use Customer.io to manage, send, and track performance of email, SMSes and push notifications. Unlike typical marketing platforms, Customer.io helps business increase relevance by using behavior data: what people do or don’t do when logged in to a web or mobile app.\n\n# What will you be doing here?\nFor a long time, our technical support and sales teams were informally helping our customers be successful in the product, often spending a lot of time working with customers to plan their integration and campaigns in Customer.io.\n\nAs a Customer Success Manager, you’ll act as the project manager for the successful onboarding of the account. Tasked with getting general or strategic questions answered for new customers you’ll collaborate with technical support, sales, and engineering (when appropriate).\n\nWe don’t need you to be an expert at marketing - but rather an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a "data expert" but will be keen to get a good understanding or our app so that you can take a use case and leverage our features to make your customer successful.\n\nDay to day, you’ll be working with our customers who opt into an onboarding plan with us. This will include things like:\n* Transition calls with sales/CS/key stakeholders to outline the general onboarding plan and timetable\n* Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement and follow through with their messaging goals\n* Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters\n* Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and help from TS, Product, and Engineering to solve problems.\n* Following up with customers ~1x/quarter after the onboarding process is complete\n\n# About you:\n* You’re curious and enjoy learning about different businesses and industries.\n* You’ve got a thirst for knowledge, and are keen to get a good understanding of our app.\n* Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for.\n* We often find ourselves in situations like this: A customer has done a wonky data integration with Customer.io. hey want to create a complex, time-sensitive campaign but their engineers are unavailable to make the data easier to use. How do you help them?\n* You’re calm under stress and not easily rattled.\n* You enjoy solving problems independently, but aren’t afraid to ask for help or collaboration when you need to.\n\n# What have you done before this?\n* You’ve worked in a company doing customer success\n* You have a background in SaaS\n* You have experience as a software developer / deep experience working with software developers in a technical capacity.\n* You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well formed opinions!\n* Bonus points: You’ve been responsible for designing lifecycle messages\n\n# The Company \nOur mission at Customer.io is to help businesses talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal emails, SMSs and push notifications.\n\n# Why should you work with Customer.io?\nWork at our head office in Portland, OR or anywhere in the world you want. The Customer Success team you’ll be joining are located in US Pacific and US Eastern timezones. We want to enable you to do your best work, and this is how we aim to do that—\n\n*  **Salary:** We are offering a salary between $60k-$80k USD for this position.\n*  **Equity:** You'll own a piece of the company that you help create. You’ll be recognized for your contributions by earning equity in the company.\n*  **Big Impact:** Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.\n*  **Great Tools:** Everyone in the company has an Apple computer and is given a budget for a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.\n*  **Health Benefits:** We pay 100% of your premiums for you and your family for medical, dental and vision and short and long-term disability. \n*  **Paid Parental & Medical Leave:** Including adoption.\n*  **Retreats:** We get our whole company together twice a year. We've had retreats in Barcelona, Romania, Hunter Mountain, Chicago, Iceland, and Portland, Oregon.\n*  **Vacation:** Rest and recuperation is important. We offer 4 weeks of paid vacation with flexibility for more.\n\n# Diversity statement\nAt Customer.io, we’re committed to building a diverse environment and encourage minority applicants. So far, we have team members in France, Germany, Canada, Pakistan, India, Australia and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.\n\nCustomer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Basically, we follow the law, but also like you for who you are!\n

See more jobs at Customer.io

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

SMAR7 Apps


Customer Support Guru

verified

Customer Support Guru


SMAR7 Apps

verified

customer support

customer success

zendesk

intercom

customer support

customer success

zendesk

intercom

8mo

Stats (beta): 👁 2,471 views,✍️ 0 applied (0%)
Howdy! SMAR7 Apps is currently hiring a full-time Support Specialist (we call them Customer Success Advocates) to join our mission to help eCommerce businesses automate and empower their online stores\n\nSMAR7 Apps is a Shopify app company that creates applications that help users increase their order value, automate their online stores and boost their sales. We currently have 5 applications: SMAR7 Bundle, SMAR7 Express, SMAR7 Scarcity, SMAR7 Product Reviews & Cookie.io\n\n**We’re looking to bring on that someone special right now to join the team Full-time and eventually transition to our head of support\n**\nWe want to be joined by someone that shares our same vision for a product-centric and customer-centric business. Someone who understands that customer support is not just about answering questions, but about guiding users to success. Someone that is willing to join us on our journey to change the way that businesses communicate, market, and sell online. Someone that is process-oriented and driven by seeing customers succeed.\n\nAs a young startup (we just hit our three year launch anniversary), we have tons of amazing users and are adding new great companies every single month. A wonderful product experience is our primary focus here at SMAR7 Apps... from the customer support to the onboarding process, to the platform itself, we're working hard to make it all a delightful experience. \n\n**About the Position:**\n\nWe're looking to reassemble our support team and find a new leader for it. As we grow we realized we needed more dedicated support and not just an agency. So at the beginning you'll be training and getting the hang of all of our applications. As we grow you'll take over and manage our entire customer support team. We'll do all we can to ensure you grow and excel in your position as long as you can have the same commitment to our customers, team and vision\n\nWhile the founders are based in St Petersburg, FL, we’re dedicated to building our company with a remote-based work environment meaning almost our entire team is remote, and we are happy to offer the ability to work from anywhere in the world through our systems in Slack, Basecamp, Intercom and GitHub. We'll do everything we can to make a stress free, easy to navigate operation inside so your role is just as simple as our platform!\n\nNot only will you be remote, but you get to work with a team that is hungry, smart, and eager to make an impact. As a major member of that team, your work will never go unnoticed. Your work will always make large waves in the company.\n\nBut hey, we also like to have fun, we understand that building a company is quite the journey, and it can be incredibly hard, so we believe that it’s important to enjoy the moments along the way!\n\n**About You:**\n\nWe want someone to join our team who truly desires to make an impact, is empathetic, loves communication, is courteous, and is constantly striving to grow/improve. Of course, being remote means you won't be micro-managed and you should be highly responsible for your actions, be reliable, focused on output and results and understand that great companies are built one small step at a time.\n\nThere are no requirements for past experience in Customer Success. If this position interests you, then apply!\n\nSome of our most amazing team members have grown into the role based on their drive and personal goals. We'd love to help you here too if that's you!\n\n**We would expect you to have:**\n\n* Ability to work remotely with your own computer and high-speed internet connection (can travel and work - just need to make sure you'll be\n* Ability to communicate with fluent English to o\n* Tech-savvy ability enough to communicate technical details and guide users through our software (training will be provided, but must have the ability to understand basics)\n* Ability to handle sometimes tough conversations with users with a smile\n* Real excitement to see customer wins, successful stores and healthy growing businesses\n* The drive to learn and grow every\n\n**What does the average day look like in SMAR7 Apps? Imagine this:**\n\nLogin to Basecamp and see what the heck everyone is up to or did over the weekend! Our team is all over the world, but we're always overlapping hours working together to innovate and move the company forward.\n\nReview any development updates in Slack or Zendesk from your teammates on internal updates, urgent tickets, new bug fixes, or what's going on in the company for that day. Communication is always key here in a fast moving company!\n\nLog into Intercom and review the conversations going on for the day and see if anything should be reviewed prior to starting your shift. You can check in with any other team members of any urgent tickets and organize your priorities to make yourself successful for the day.\n\nInside of the Zendesk & Intercom help desk, we’ll be doing live chat and email responses to help our users succeed with SMAR7 Apps! That means quickly diagnosing priority on tickets, understanding customer use cases, and product issues. Sometimes that means ringing up the engineering team or making tickets and sometimes that might mean jumping on a product call with a user to help them get unstuck.\n\nIt'll be important that you keep communication strong with the success team (especially during transitions) on what’s going on and where!\n\nThen, you can high five your teammates again when you log off and update the team in Slack with your daily update!\n\nOnce a week, we'll review the tickets as a team, review team KPI’s and review any major issues (plus we’ll meet monthly to look where to improve for better internal systems across the company).\n\nThen of course as you grow into the head support position, you'll be managing your peers success, KPIs and results as well.\n\n**More about the position:**\n\nThis shift would start at 9 AM EST - 5 pm EST Monday to Friday\n\nWe’re open to any time zone, as long as you can fulfill it!\n\n**Growth-oriented bonuses we believe in:**\n\n* 2 Weeks Paid Vacation\n* Reimbursement for Kindle Ebooks/Audible\n* Paid Access to Digital Courses for extended training\n* Free Gym Membership\n* Reimbursement for 1 local event a month\n* Working with a truly mission-driven team motivated by excellence\n* Huge room for growth\n\n**What to do next:**\n\nIf this sounds exciting to you, and you think working with an awesome startup company sounds great, let’s talk.\n\nShoot us a reply to [email protected] with #PushingForSuccess in your subject line, and we’ll set up an interview.\n\nHere’s what we’ll ask for in the email:\n\nA short overview of why you think SMAR7 Apps might be the right fit for you\n\nA résumé is cool but not necessary, feel free to include any and all recommendations from past colleagues or employers (LinkedIn works)\n\nTell us about you personally, stuff you’re into – what your goals are, where you are in life and where you want to be in life. This may not be your dream job, but who knows maybe we can work together to help it become so!\n\nWhat’s your favorite book?\n\nBONUS! Include a video of yourself telling us a little bit about yourself – just post it on Vimeo/YouTube/etc. This will greatly increase your chances of an interview! :)\n\nTake your time to articulate your thoughts, there’s no prize for submitting quickly. No need to write everything, but this is a great way for us to learn about your ability to communicate and be thoughtful.\n\nThat’s it! We look forward to meeting you!

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Helpjuice


Account Manager/sales at Growing B2B Startup

verified

Account Manager/sales at Growing B2B Startup


Helpjuice

verified

sales

enterprise

account manager

customer success

sales

enterprise

customer success

10mo
**Rockstars Only: Fast-Paced Growing Startup\n**\nBefore you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.\nIf you believe you are *NOT* a rockstar, please close this ad. Rockstars only.\n**What is Helpjuice?\n**\nHelpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.\n**Why Should I work there?\n**\nWe take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.\n**\n**Job Description\nWe are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:\nCommunicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens\nHelping clients love the product by educating them & understanding their needs.\nPersonally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition\nHandling support for current customers you onboard\n**How do I apply?\n**\nWe’ll only consider applications that fill out the application form\nWe make 90% of our hiring decisions based off the answers provided in the hiring application

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Filestage


Full-time Customer Success Representative with German

verified

Full-time Customer Success Representative with German


Filestage

verified

customer success

customer support

full time

non tech

customer success

customer support

full time

non tech

10mo
# About Us\n\nAt Filestage we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. \n\nOver 500 companies (and growing!) all over the world like Lufthansa, the BBC, Sharp, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n\n\n# Responsibilities\n * You want to make customers successful. Yes! It is customer success, but the title is no joke! You love when people enjoy working with the service you’re offering and get value from it!\n* You have the best interest of the customer in mind. You will train and support our clients over chat, email and, phone. You will be their advocate at Filestage and you desire to improve our software with their insights in mind. \n* You are creative and quick on your feet. When you see that something is not working, you want to fix it right away. You enjoy coming up with solutions that will help you, your team, and your customers. \n* You desire to understand why, not just the what. When talking to people you are not afraid to ask questions and your listening skills are on point. You will share these insights with the team. \n \n\n# Requirements\n# You’re good at\n* You enjoy connecting with people. You know the definition of empathy without checking Wikipedia and put it into practice daily.\n* You’re passionate about customer service. You have some experience of working in a customer facing role and you know how to communicate with them. New graduates are encouraged to apply.\n* You love to research and investigate. You don’t like to be unprepared, so you ask questions and use any resources to find more information before talking to a customer. \n* You take pride in your work and enjoy taking ownership. You are passionate about making things happen. You want to find solutions and have a tangible impact on a rapidly growing SaaS product and company.\n* You are a team player. You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.\n* You are a native German speaker and fluent in English. You will primarily focus on our German speaking customers, but will also work globally with our international clients. Speaking French is a plus (but it’s not a requirement)!\n\n# This is what you get\n* You have the freedom to work wherever you want. You will be part of a global team with people from places like Germany (obviously!), Romania, United States, Spain, India, and more! Come work with us at our office in Stuttgart (Germany) or work remotely from anywhere in the world. You will be working with mostly German clients, so some timezone overlap is required. \n* Your opinion matters and your work is valued. You have a say in our goals and objectives. In this company, you have the chance to make a real difference. \n* You have a steep​ ​learning​ ​curve​, but this is okay because you enjoy a challenge that we collaborative tackle together. \n* Are you tired of useless meetings and slow decision making? We have flat hierarchies, no bullshit meetings, and we move fast.\n* You work with top-notch technologies and lean processes. We use tools like Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.\n\n

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OfficeNinjas


Community Manager

verified

Community Manager


OfficeNinjas

verified

community

marketing

community management

customer success

community

marketing

community management

customer success

1yr
**WHAT WE DO **\n\nThe administrative profession isn’t what it used to be, and the influx of changing technologies and new responsibilities in an ever-evolving workplace has business implications beyond the front desk. \n\nOfficeNinjas recognizes admins and workplace operators, aka “Ninjas,” for the curious, engaged, forward-thinking professionals they are. We exist to provide vital resources, educational content, vendor vetting, networking events, and industry insights to ensure they have every opportunity to lead a valued and fulfilling professional life.\n\n\n**WHAT WE’RE LOOKING FOR **\n\nWe’re looking for a Community Manager (CM) with a distinctive voice who can champion the OfficeNinjas brand and harness the power of our global network.\n\nThe admin role is evolving, and Ninjas are leading the charge. Like all pioneers, they have big ideas and even bigger questions. The CM hears everything our community members share and eagerly responds with well-researched suggestions, a dose of encouragement, or an offer to facilitate a connection. \n\nThe ideal candidate knows how to balance their unique personality with the OfficeNinjas’ brand so that every interaction feels human and authentic. They’ve found the intersection of fun and professionalism. They live there now. \n\nAn integral member of OfficeNinjas’ fully remote team, the CM knows how to collect, synthesize, and report feedback in a way that helps our team better understand admins and anticipate their needs.\n\nMost importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The CM must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.\n \nFeeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.\n\n**WHAT YOU DO **\n\nUsing your powers of project management, you serve as the lead contact for OfficeNinjas Think Tank, a specialized group of highly vetted Ninjas who advise our team on business development, marketing efforts, and product development. \nYou manage every aspect of our volunteer program, including interviewing, selecting, and training reliable event volunteers who are passionate about the OfficeNinjas community.\nThrough guidance, organizational support, and brand education, you nurture the OfficeNinjas Ambassadors, a motivated group of admins who help generate awareness and excitement for our content, programs, services, and events.\nYou do more than just moderate our social media platforms. You create spaces that are supportive and informative by encouraging conversation and providing valuable content. \nUsing the SOP that you create, you manage our HelpScout account, ensuring that all customer support concerns are addressed with care and efficiency. \n\n**WHAT YOU NEED TO HAVE**\n\n25+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours) \nTwo years of experience in community management, preferably for a remote team\nGood understanding of the business operations/administrative role (bonus if you’ve worked as a Ninja yourself).\nAbility to maintain accuracy under pressure, handle multiple projects simultaneously, and adapt quickly to rapidly shifting priorities. \nA builder’s sensibility. You understand that if it doesn’t exist, it’s time to take ownership and build it with scalability in mind. \nProficiency in Asana (or similar project management tool), G Suite, and Slack. \nA healthy combination of big-picture perspective and appreciation for the details.\nA passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.\nAn appreciation for candor. You can handle it and offer it up.\nTech savviness. You’re constantly researching new tech tools, and you think every new software system is figureoutable.\nExcellent written and verbal communication skills. You’re always respectful but you don’t mince words, and you get to the point in as few characters as possible.\nMajor chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.\nA growth mindset. You seize opportunities to learn skills outside of your job description.\n\n \n**LAST WORDS**\nWe mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, accomplishing in three months what most businesses do in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.\n\nThe Community Manager is a long-term role, and they will be crucial to our success and growth. They’ll champion the OfficeNinjas brand and harness the power of our global network of admins. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.\n\nDid this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!\n \n\n# Requirements\nApply for the CM position here –> http://bit.ly/officeninjas-cm

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Platform.sh


Account Manager

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

1yr

Stats (beta): 👁 1,892 views,✍️ 0 applied (0%)
Platform.sh is a groundbreaking cloud hosting and development tool for web applications.\nThough young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.\n\nWe are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. \n\nOur Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.\n\nMission : \n\nSales activity for existing customers:\n\n- ensure renewal of contracts, including up and cross sells\n- report on renewal activity\n- liaise with sales team when necessary\n\nCustomer care: \n- be involved in the customer’s journey from on-boarding to continued partnership\n- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks\n- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations\n- solve conflicts and concerns that were not solved at Customer Support level\n- build and manage workflows for handling complaints\n\n\nTechnical Skills : \n\n- SaaS business acumen \n- relational and negotiation skills\n- ability to effectively prioritize and escalate customer issues as required\n- ability to learn and assimilate technical information quickly\n- fluent written and verbal English\n- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n- basic knowledge of web development workflows and tools (git, CI tools)\n- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)\n- knowledge of cloud services (AWS, Azure)\n\nSoft Skills : \n\n- customer orientation\n- sense of service\n- energetic and self-motivated\n- communication and listening skills\n- analytical, problem solving and troubleshooting expertise\n- organization \n- pragmatism\n- capacity to work remotely in an international fast growing environment\n- high degree of ownership over one’s work

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Filestage


Customer Success Manager

verified

Customer Success Manager


Filestage

verified

customer success

customer support

saas

b2b

customer success

customer support

saas

b2b

1yr
# About Us\nAt [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. \nOver 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n# Your mission\n* **You own customer success.** You plan and execute the strategy to make our clients happy and increase their retention.\n* **You’re the best buddy of our clients.** You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.\n* **You create a well-oiled customer success machine.** You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.\n* **You influence our future and help Filestage grow.** With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.\n\n# You’re good at\n* **You enjoy connecting with people.** You know the definition of empathy without checking Wikipedia and put it into practice daily.\n* **You’re passionate about customer success management.** You have professional work experience in customer success management. Ideally B2B SaaS/Software.\n* **You take ownership.** You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.\n* **You are a team player.** You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.\n* **You are fluent in English.** German and French are a nice-to-have.\n\n# This is what you get\n* **You have the freedom to work wherever you want.** Come work with us at our office in Stuttgart (Germany) or work remotely.\n* **Your opinion matters and your work is valued.** You have the chance to make a difference. \n* **You have a steep learning curve** by working hands-on together with highly talented minds.\n* **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and we move fast.\n* **You work with top-notch technologies and lean processes.** We use Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.

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Semaphore CI


Customer Success Representative

Customer Success Representative


Semaphore CI


customer success

customer support

non tech

customer success

customer support

non tech

1yr
At [SemaphoreCI.com](http://semaphoreci.com/?utm_source=remoteokio&utm_medium=link&utm_campaign=customersuccessrep&utm_term=30days&utm_content=jobad) we're building the next generation code delivery platform for developers. The Customer Success Team at Semaphore plays a pivotal role in building relationships with our customers ranging from startups to companies like Salesforce, Toyota and Uber. Our main task is to keep them happy by getting the most of our service and we're looking for a professional to join our Customer Success Team on such a journey.\nAs a **Customer Success Representative**, you'll work on building stronger relationships with our customers and helping us make Semaphore even better. You'll advocate for the customer on a truly individual level in a sense of understanding our customers needs and helping them achieve their goals. You should have a strong tendency towards streamlining the processes while keeping the human interaction in the first place. You don't need to have a technical background, but you can expect to become more technical and get better product understanding as the time goes by. You'll be on our front line, and we expect when our customers think of how great Semaphore is, they think of you.\nThe company is currently a 25 person remote team distributed in 7 countries. We're bootstrapped, profitable and have a six-year track record of providing a product that customers love. Since this is a remote position, you should thrive in asynchronous communication and you should be able to develop working relationships with coworkers in different locations. Because of time overlap with the team, we'll consider candidates based in **Europe only.

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