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๐ค Closed by robot after apply link errored w/ code 0 2 years ago
Minimum qualifications\nโข Live and have legal authorization to work in the United States\nโข A minimum of 1 year in a user-facing or back of house airline industry role with material experience using global distribution systems -- either Sabre, Apollo or Amadeus\nโข A minimum of 1 year of experience working with social media moderation and engagement, public relations or consumer escalations\nโข Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset\nโข Excellent computer skills, a willingness and an eagerness to excel at technical systems\nโข Possess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalismย \nโข Have previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location\nโข Be prepared to work full-time hours on a schedule that includes evenings, weekends and holidaysย \nโข Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things\n\nAbout the job\nCustomer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty. \n\nThe Community Support Team Lead is vital in ensuring that we provide a world class customer experience on Hopperโs community support platforms and social media.ย As a Community Support Agent, you have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. \nย \nYou'll work directly with customers to resolve critical customer escalations and with our public relations and growth teams to ensure that the pain points our customers experience during their travel journeys, and how our products help or fall short of solving those pain points, are addressed and accounted for.ย \n\n\n\n\nMore about Hopper\nToday, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.\n\nWe owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.\n\nNow we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.\n\n#LI-Remote\n#BI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to English, Travel, Excel, Legal, Sales and Non Tech jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
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