Remote Technical Support Engineer at Timescale Open Startup
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Timescale

 

Technical Support Engineer

Technical Support Engineer  


Timescale


customer support

 

engineer

 

customer support

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nWe need extraordinary support engineers to join our team.\n\nThe right candidate will be comfortable providing deep technical support and interacting with customers on a day to day basis. You should have deep experience with relational databases and PostgreSQL, and have or be able to quickly gain a detailed understanding of TimescaleDB. You should have a “can do it” attitude, where helping the user comes first. Timescale is a remote-first organization; this is a full-time position and can be located anywhere in the world (excluding North America).\n\nResponsibilities\n\n\n* Create successful customers through outstanding responsiveness, consultative interactions, and follow-through. \n\n* Work in a dynamic startup and team, requiring the ability to shift focus quickly.\n\n* Help with all stages of customer journey, from pre-sales to long-term production deployments.\n\n* Continually improve, optimize, and evolve support systems and processes.\n\n* Be an enthusiastic and personable teammate, willing to jump in and help when you see a need.\n\n\n\n\nRequirements\n\n\n* Bachelor’s degree in computer science or equivalent experience.\n\n* PostgreSQL expert at scale: administration, data modeling, query optimization\n\n* Experience with Kubernetes preferred.\n\n* Experience as a technical support professional with external customers.\n\n* Strong aptitude to understand and learn new software products.\n\n* Know TimescaleDB! You should download and test it out before you apply.\n\n* Strong verbal and written English communication skills.\n\n\n\n\nBenefits\n\n\n* Remote-first culture\n\n* Stock options\n\n* Flexible PTO and family leave\n\n* Educational self-improvement benefits\n\n* Awesome coworkers\n\n\n\n\nTime series is everywhere, and Timescale is helping developers and companies make sense of it. \n\nBusinesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, SaaS services, finance and crypto, utilities, gaming, telecom, ad tech, oil & gas, logistics, and the smart home. Applications built on TimescaleDB include IT and DevOps monitoring, IoT, complex sensing and monitoring systems, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on-premise, and cloud deployments. \n\nThe Timescale team is backed by top tier investors, including Benchmark Capital, New Enterprise Associates, Icon Ventures, and Two Sigma Ventures.


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