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\nTechnical support engineers are responsible for providing support for Stardog via email, chat, and phone. You will troubleshoot, diagnose, and resolve issues for customers. In your spare time, you will improve documentation and training materials and work on internal software projects.\n\nResponsibilities:\n\n\n* Provide technical support to customers\n\n* Recommend configuration changes to improve customer experience\n\n* Resolve issues directly, escalating to core team as needed\n\n* Extend and improve product documention and learning resources\n\n\n\n\nRequirements:\n\n\n* Previous experience in technical support or other customer-facing positions\n\n* Proven technical background\n\n* Strong communication and problem-solving skills\n\n* 3+ years programming experience, ideally in Java\n\n* Experience with graph technologies or databases is a plus\n\n\n\n\nWe have offices in Washington, DC, Baltimore, and Boston. Remote working is also possible for qualified candidates.\n\nOur culture is based on engineering excellence, mutual respect, collegiality in all things, rigor in design, research, implementation, and testing. We care deeply about work-life balance and productivity in the short and long run. In sum, if you remove the unnecessary, the distracting, and the tedious, what you're left with is a healthy 40 hour week full of wins\n\nWe are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer and Customer Support jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.