Remote Internal Product Support Engineer at Vero Open Startup
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Vero


Internal Product Support Engineer

Internal Product Support Engineer


Vero


product manager

 

engineer

 

exec

 

product manager

 

engineer

 

exec

 
This job post is closed and the position is probably filled. Please do not apply.
\nVero is messaging software that helps companies send personalised email messages. We help online businesses organise and track their customer data so they can segment and automate their email messages. Our goal is to help businesses create unique experiences for each one of their customers, providing better service and products in doing so. \nWe send over 200 million emails per month for online businesses around the world, helping them communicate with over 150 million people. From North America to Europe, Brazil, South Korea, Israel and Australia were available 24/7 to ensure Vero is running smoothly and to help customers with any question theyve got.\nWhats a Internal Product and Support Engineer? \nAt Vero, we believe in leverage. \nOur engineer to email ratio is 1:33,000,000 per month, and growing at an alarming rate. We support hundreds of customers with a small but smart, productive and dedicated team. We're product-first and aim to ensure Vero helps customer achieve their goals. Were big on process at Vero and believe that efficient teams can have an outsized impact on the world. \nAs an Internal Product and Support Engineer at Vero, your job will be to build out better internal tools that increase the efficiency of our Product and Support Teams. You will apply your engineering skills in many ways: whether it's working on our internal software that manages email deliverability, customer accounts, payments, campaign management and other key elements or writing scripts to solve acute customer problems. \nYou will be the key go-between Support and Product at Vero. Support is a part of everything at Vero. As a self-funded, fast-growing SaaS company, everything we do is consistently about ensuring our customers achieve the goals theyve hired Vero (the product) to do. Our Support Team is revered for their work ethic, attention to detail and the mountains they move to get the job done. On top of the core team, every team member at Vero (from the CEO to the engineers) works with support, on rotation. This gives everyone a true insight into how customers us Veros product and how we can improve their experience.\n\nBenefits\n\n * Competitive salary and stock options. Were offering $75,000 - $85,000 AUD for this role. We are building a team that is committed to creating a businesses that solves real problems and is in it for the long term. \n * Flexible work. Work in the way that produces the best results. Many of our team members work from home and were committed to helping you feel like you can be the most happiest and most productive you, whether thats in our well-appointed office, or somewhere else.\n * Make a difference. As a small team, youll be working with highly motivated, fast-thinking and intelligent team members from multiple walks of life. Our engineer to email volume ratio is 1:33,000,000 .We believe in small teams that use processes and engineering to move the needle (WhatsApp, Instagram) and have built a team to match.\n * Team Retreat. We host an annual team retreat (this year we went to Thailand) to get together as a team, challenge the status-quo and explore new parts of the world. \n \n


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