Remote Support Engineer at Compose Open Startup
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Compose


Support Engineer

verified

Support Engineer


Compose


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nOur customer base is growing quickly, and we want your combination of tech and people skills to help our customers solve problems and get the most out of their databases at Compose. We operate a fleet of various databases, so there’s something for everyone: MongoDB, PostgreSQL, Redis, Elasticsearch, RethinkDB, and likely many more!\n\nIf you are a developer, DevOps/SRE magician, or database junkie and know how to help developers with technical questions, we want to talk to you. You will be most effective if you have an inquisitive nature, love to learn, and can read and tweak source code written in a variety of languages. We’re not just looking to fight fires, we’re looking to prevent them. We pride ourselves in providing top-notch support and guidance, so being able to communicate effectively with empathy and compassion is a must.\n\nThis is the perfect position for a smart hacker who wants to gain experience within a great team focused on building a powerful and customer-focused database-as-a-service product. Spending time with our customers and product will let you improve your tech chops vastly, and should be solid preparation for a high-end distributed systems engineering position (we need those too, so if you start on support and do a great job, there is a huge amount of room for growth).\n\nWe're a distributed team and we work across many different time zones. If you're a night owl, an early riser, or somewhere in between, we're happy to accommodate untraditional work schedules -- our worldwide customers often need help at odd hours!\n\nOur crew are deep analytical thinkers, group participants, and tenacious bug-squashers. Sound like you? Talk to us about the engineering problems we help customers with every day. Email us at [email protected] and share a story about a database you’ve used. We’ll pass along work exercises so you can get a feel for the day to day work.\n\nWe know this is a different process than you're used to, but it's all part of an effort to minimize our own biases as much as possible. If you're the best person for the job, we want to take away all our human filters and allow you to show it. We respect a fancy education or a list of spectacular previous accomplishments, but nothing is more impressive than the right combination of ingredients - which you can objectively demonstrate.\n\nWe understand that a complex introductory work sample is a big first request, and so we'll spend as much time as you'd like talking with you to make sure you are comfortable with the process and feel that you're being treated fairly and with respect.\n\nWe look forward to meeting you!\n\nPlease note: At this time we are only able to accept candidates in the United States, Canada, and the UK.


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