Remote Customer Support Specialist at DealDash Oy Open Startup
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DealDash is an Internet retailer & brand promotion platform.\n\nOur mission is to offer the most exciting way to discover and win brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.\n\nOur fun & exciting shopping platform, described as the fair & honest alternative to traditional penny auctions, is used by more than 5,000,000+ US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands & retailers like Walmart and Sears, who are today using the DealDash platform to move their inventory.\n\nFounded in 2009, the company is one of Finland’s fastest growing e-commerce companies (Kauppalehti Kasvajat award 2013), having quickly grown from zero to 40M+ EUR revenue, 100% from the US market. In 2013, DealDash was awarded Finland’s Ernst & Young Entrepreneur of the Year award and has officially been recognized by both TEM and President Sauli Niinistö for its contributions to the Finnish economy.\n\nThe DealDash team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.\n\nSome fun facts about DealDash:\nOur team is spread out over 10 countries\n16 nationalities\nWe offer a $6,000 resignation bonus to anyone who resigns!\n(We believe people who work at DealDash should only do so because they love it, not because it's their only option financially)\nEvery employee talks to Customers every week, no matter what your function! We love our Customers!\n92% of our revenue comes from repeat buyers! (And we are growing!)\n\nWe believe in:\nPutting the Customer first in everything we do\nSmall teams with lots of autonomy\nMaking data driven decisions\nBeing candid, fair & honest\nMaintaining a flat meritocratic org structure\nManaging through social trust, not control\nAllowing people to work from wherever and whenever (with a few exceptions), results matter, not hours\n\nIf you feel our values match yours, then come and join the team!\n\nWithout customers, we wouldn’t be in existence and that’s why we are looking for Customer Support Specialists to be at the forefront of our team.\n\nJOB DESCRIPTION\n\nAre you looking for an entry level position in a high growth tech company? Are you seeking a company that can provide you with rapid career progression?\n\nAre you technical, intelligent and enjoy dealing with people?\n\nKeep on reading, we may have the right job for you!\n\nWe are looking for a Customer Service Specialist for our evening shifts (depending on your time zone) five days a week This position is for remote work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.\n\nYour responsibilities include:\nAnswering customer inquiries via email.\nAnswering customer inquiries via live chat.\nAnswering customer inquiries by phone.\n\nRequirements\nAdvanced computer skills.\nFluent professional English proficiency\nType a minimum of 50 words per minute. (Test yourself online if unsure!)\nExcellent written and spoken communication skills.\nWillingness to help our customers and provide them with a personal experience.\nCreative problem solver.\nAbility to continuously develop and adapt to a growing team.\nYou hold yourself to high ethical standards\n\nBenefits\nDynamic working environment w/ young management team!\nContribute to a service used by more than 6 million Americans!\nOptions to quickly advance in your career as the company experiences growth!\n\n\nExtra tags: Support, Remote, Full-Time


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