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👉 Hiring for a remote Saas position?

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Skedda

Saas Customer Support  


Skedda


saas

customer support

non tech

saas

customer support

non tech

9d

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Stats (beta): 👁 2,967 views,✍️ 389 applied (13%)
***We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.***{linebreak}{linebreak}We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.{linebreak}{linebreak}Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.{linebreak}{linebreak}We're a small team, so you'll have a big impact on the product!{linebreak}{linebreak}**Your day-to-day will involve: **{linebreak}* Answering questions from prospective and existing customers through the in-app communicator{linebreak}* Helping customers find solutions to their unique scenarios{linebreak}* Conducting scheduled product demos online or via phone calls{linebreak}* Collect and report feedback for driving product-development decisions {linebreak}{linebreak}**For this role we need you to: **{linebreak}* Be motivated to help people with their questions{linebreak}* Have a friendly, engaging and relaxed style{linebreak}* Demonstrate outstanding written communication in English{linebreak}* Be generally interested in SaaS products{linebreak}{linebreak}**Specifics: **{linebreak}{linebreak}We're looking for someone to join our team on a **full-time** basis, however we'll start things on a part-time basis as we get to know each other.{linebreak}{linebreak}The initial phase will be a flexible arrangement of 20hrs per week with a minimum of 3hrs per day for a few months.{linebreak}{linebreak}Things will move to a full-time role if it’s a good fit on both sides. {linebreak}{linebreak}# Requirements{linebreak}The position is completely remote but does require that you live in a timezone between: {linebreak}***UTC-07:00 (West Coast USA / Canada) - UTC-10:00 (Hawaii)***{linebreak}{linebreak}**The role requires availability for 18:00 UTC - 02:00 UTC**{linebreak}* West Coast USA / Canada (Local time 11am – 7pm){linebreak}* Hawaii (Local time 8am – 4pm)

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