Remote Learner Success Agent at Voxy Open Startup
RSS
API
Remote HealthPost a job

find a remote job
work from anywhere

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,000+ jobs that allow you to work anywhere and live everywhere.

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,000+ jobs that allow you to work anywhere and live everywhere.

Remote HealthPost a job

  Jobs

  People

๐Ÿ‘‰ Hiring remotely? Reach 1,000,000+ remote workers on the ๐Ÿ† #1 remote jobs board

Post a job
Hide this
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
This job post is closed and the position is probably filled. Please do not apply.
As a part of the Voxyโ€™s Learner Success Team, the Learner Success Agent will be responsible for supporting the needs of our learners to ensure that they stay motivated and engaged throughout their course experience. In the interactions with students, agents\n\nare supportive and encouraging throughout the learning process,\nare patient, amiable, and good listeners,\nengage them to participate and submit their ideas/feedback, and\nare confident and proactive but not pushy.\nThe agent will report to the Learner Engagement & Assessment Manager, and together they will find ways to provide effective, better quality support for all our learners. The agent should be well-versed in customer service tools, with a track record of effectively and efficiently responding to various forms of support requests, including email, live chat, and phone calls.\n\nResponsibilities:\n\nManage large amounts of incoming emails, live chats, and phone calls\nIdentify and assess learnersโ€™ needs (technical, pedagogical, and motivational, in nature)\nCorrectly tag customer interactions\nProvide accurate, valid, and complete information by using the right methods/tools\nHandle complaints and provide appropriate solutions and alternatives within time limits\nFollow up to ensure resolution\nQualifications:\n\n2+ years experience as a customer support agent\nProficiency in Portuguese\nPeople person who exercises diplomacy, tact, and grace under pressure when working through customer issues\nStrong verbal and written communication skills, with a particular expertise in writing simply and concisely\nHas a passion for language-learning (to empathize with our learners!)\nProficiency in Spanish a plus\nExperience working in a growing business environment a plus\nFamiliarity with Zendesk is a plus\nPlease submit a resume and cover letter in English to be considered for this position. \n\nThis is a remote, part-time position with the potential to build to full-time.


See more jobs at Voxy

Visit Voxy's website

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! If you want to advertise, we do not do CPA/aff/perf ads ever.Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

Send feedback