\nAs a Happiness Engineer, helping people is your passion. Maybe youโve developed your own support philosophy by reading books like Delivering Happiness or Exceptional Service, Exceptional Profit. Perhaps youโre a contributor in an online support community such as the WordPress.com forums or WordPress.org forums.\nOur goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues through listening to their needs and guiding them to the fullest use of the products we offer.\nInterested in learning more about how our team works? Check out Andrew Spittleโs talk at UserConf.\nIn general, a typical day involves:\nHelping people use Automatticโs products, including WordPress.com, Jetpack, Gravatar, and more\nTroubleshooting, investigating, and creating detailed bug reports\nCrafting and editing helpful support documentation\nBeing an active member of a team that provides around the clock support to our users via live chat, forums, and email\nBuilding a community of support by sharing knowledge and insight amongst team members\nBeing a Happiness Engineer requires:\nPatience, grace, and a sense of humor\nExcellent writing and communication skills\nWorking knowledge of WordPress, HTML, and CSS\nA knack for taking technical language and making it understandable\nA passion for solving tough problems and proposing elegant solutions\nHappiness Engineers must be fluent and eloquent in written English. If you know additional languages, be sure to let us know! Weโre always looking for friendly folks to help our global community.\nThe WordPress.com and WordPress.org forums are fantastic places to gain the experience required for this position.ย If you are already active there, let us know! Send a link to your forum profile and weโll check it out. If youโve published any tutorials or support articles, include links or attachments in your email.\nTransforming publishing on the web is no small task. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done. If that describes you, then we would love to chat.\nHow to Apply\nDoes this sound like a perfect fit? If yes, please send an email to jobs @ this domain telling us about yourself and attach a rรฉsumรฉ. Let us know what you can contribute to the team. If youโve read any of the books on support we mentionedย above, let us know what you thought of them. Consider telling us about a great support experience youโve had, and what made it so amazing.ย Include the title of the position youโre applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.\nโ Work With Us\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer and Customer Support jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
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