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Papertrail


closed

engineer

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
\nThe gist: Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.\n\nPapertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds, which includes Librato and Pingdom. SolarWinds was voted by Forbes as #19 Most Innovative Growth Companies and in 2014 #11 America's Best Small Companies. Startup atmosphere and tools, public company benefits. \n\nWe've grown to need technical customer support. That's where you come in.\n\nOkay, cool. What's involved?\n\n\n* Help customers setup and use Papertrail's service via email and text chat.\n\n\n\n\n\n* The questions are about a wide range of topics like Linux, syslog, Web framework logging, Ruby, Rails, PHP, REST/JSON, Python, and Django, plus non-technical topics. You almost certainly won't know about all of these.\n\n\n\n\n\n* While a working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun).\n\n\n\n\n\n* Be comfortable and personable in email, even when interacting with strangers.\n\n\n\n\n\n* Show a passion for devops tools, Web services, and technology in general. We're doing this because we love it.\n\n\n\n\nA few things make this unique...\n\n\n* Work remote in the United States or the world\n\n\n\n\n\n* Do as much beyond customer-facing support as you're interested in\n\n\n\n\n\n* Interact with incredibly savvy, passionate customers.\n\n\n


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