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\nThe gist: Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.\n\nPapertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds, which includes Librato and Pingdom. SolarWinds was voted by Forbes as #19 Most Innovative Growth Companies and in 2014 #11 America's Best Small Companies. Startup atmosphere and tools, public company benefits. \n\nWe've grown to need technical customer support. That's where you come in.\n\nOkay, cool. What's involved?\n\n\n* Help customers setup and use Papertrail's service via email and text chat.\n\n\n\n\n\n* The questions are about a wide range of topics like Linux, syslog, Web framework logging, Ruby, Rails, PHP, REST/JSON, Python, and Django, plus non-technical topics. You almost certainly won't know about all of these.\n\n\n\n\n\n* While a working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun).\n\n\n\n\n\n* Be comfortable and personable in email, even when interacting with strangers.\n\n\n\n\n\n* Show a passion for devops tools, Web services, and technology in general. We're doing this because we love it.\n\n\n\n\nA few things make this unique...\n\n\n* Work remote in the United States or the world\n\n\n\n\n\n* Do as much beyond customer-facing support as you're interested in\n\n\n\n\n\n* Interact with incredibly savvy, passionate customers.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, DevOps and Linux jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.