Remote Customer Success Engineer at Papertrail Open Startup
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Papertrail


Customer Success Engineer

Customer Success Engineer


Papertrail


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nThe gist: Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.\n\nPapertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds, which includes Librato and Pingdom. SolarWinds was voted by Forbes as #19 Most Innovative Growth Companies and in 2014 #11 America's Best Small Companies. Startup atmosphere and tools, public company benefits. \n\nWe've grown to need technical customer support. That's where you come in.\n\nOkay, cool. What's involved?\n\n\n* Help customers setup and use Papertrail's service via email and text chat.\n\n\n\n\n\n* The questions are about a wide range of topics like Linux, syslog, Web framework logging, Ruby, Rails, PHP, REST/JSON, Python, and Django, plus non-technical topics. You almost certainly won't know about all of these.\n\n\n\n\n\n* While a working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun).\n\n\n\n\n\n* Be comfortable and personable in email, even when interacting with strangers.\n\n\n\n\n\n* Show a passion for devops tools, Web services, and technology in general. We're doing this because we love it.\n\n\n\n\nA few things make this unique...\n\n\n* Work remote in the United States or the world\n\n\n\n\n\n* Do as much beyond customer-facing support as you're interested in\n\n\n\n\n\n* Interact with incredibly savvy, passionate customers.\n\n\n


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