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Powerfront


closed

sys admin

 

customer support

 

admin

This job post is closed and the position is probably filled. Please do not apply.
\nAre you an IT Support professional with at least 6 years IT support experience?\n\nWould you like to join a fast growing company with a fantastic culture?\n\nPowerfront is looking for talented DevOps / Technical Support Engineer to support our Powerfront CMS platform.\n\nWe are a dedicated, passionate and close knit team with technology running through our veins. We're reinventing the world of eCommerce software; we're not developing small applications. We have developed software that transforms the way companies run their online business. You'll use the latest technologies. Every day, you'll be challenged. A career at Powerfront is your opportunity to become a leader in the future of the software industry.\n\nResponsibilities\n\n\n* Management of systems ensuring maximum system availability by maintaining a stable, standard and secure technology platform\n\n* Monitoring, administration and management of server/network infrastructure (internal and hosted)\n\n* Support server, network and desktop hardware, software and applications\n\n* Installing patches and security upgrades on server infrastructure\n\n* Use formal Change Request process for making changes to infrastructure.\n\n* Provide help desk support to clients and resellers by phone or email using the Help desk Ticket system\n\n* Stress Testing Sites\n\n* Client email support\n\n* Copying Client Sites & Client data\n\n* Provide dedicated support during system critical & high platform availability incidents as a key member of the 24x7 incident response team\n\n* Plan Manage and implement authorised infrastructure projects e.g. server optimisation, firewall replacement, setup U.S. hosting services etc.\n\n* Disaster recovery plan development, implementation and maintenance\n\n* Documentation of all systems configurations and processes\n\n\n\n\nValues we look for\n\n\n* Honesty, Caring, Self-Improvement, Confidence, Fun, Productivity and Toughness.\n\n* Showing an eagerness to grow and learn more about the business. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement.\n\n* Exhibit professionalism and commitment to role, the company and creation of the product.\n\n\n


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