Remote Technical Support Engineer at Twilio Open Startup
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Twilio


Technical Support Engineer

Technical Support Engineer


Twilio


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs a Technical Support Engineer at Twilio, you will be the voice of Twilio to our customers and partners; we’ll count on you to interact in a friendly and professional way. You will engage with our customers' and partners' developers, architects and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\n\nAbout the job:\n\n\n* You will help customers understand the finer points of Twilio capabilities and influence them to implement best practices.\n\n* You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.\n\n* You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.\n\n* You will help us understand customer trends, documenting and reporting what you observe to the management team in order to better improve our support process.\n\n\n


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