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\nAre you a highly-motivated, dynamic support engineer, looking to advance your career by working for a top enterprise software company? If you are ready to join a team of highly skilled support professionals, have excellent language and technical skills, and want to work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence - then this is the role for you. \n \nAurea enables global enterprises to create transformative experiences for their end customers across a range of industries including retail, travel & hospitality, energy, life sciences, and insurance. Aurea products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touchpoints to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide. \n \nTotal compensation: $30,000/year \nLocation: Global (remote) \n40 hours per week - noncompete \n \nKey Responsibilities \n \n * \nOwn and resolve customer issues for our broad customer base of fortune 500 companies \n * \nSupport mission critical applications in various time zones \n * \nTroubleshoot, diagnose and resolve customer issues independently, using available resources \n * \nReproduce issues from customers' description of the problem and/or from customers' code snippet \n * \nWrite a knowledgeยญ-based article for every new issue you resolve \n * \nRead and interpret product log files \n * \nAttention to detail in analysis and CRM updates \n * \nCommunicate effectively with customers, including expectations for callbacks and followยญ-up on their issues \n * \nManage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed \n * \nLog bugs with development team with clear and precise information, detailing how to reproduce the issue \n * \nUtilize your language skills and demonstrate an increasing level of customer care skills \n * \nWeekend onยญ call coverage for production issues (after reaching the appropriate experience level) \n \n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Travel and Senior jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.