Remote Customer Support Engineer at Crossover Open Startup
RSS
API
Remote HealthPost a job

find a remote job
work from anywhere

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,100+ jobs that allow you to work anywhere and live everywhere.

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,100+ jobs that allow you to work anywhere and live everywhere.

Remote HealthPost a job

  Jobs

  People

๐Ÿ‘‰ Hiring for a remote position?

Post a job
on the ๐Ÿ† #1 remote jobs board
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

Crossover


Customer Support Engineer

Customer Support Engineer


Crossover


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nAre you a highly-motivated, dynamic support engineer, looking to advance your career by working for a top enterprise software company? If you are ready to join a team of highly skilled support professionals, have excellent language and technical skills, and want to work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence - then this is the role for you. \n \nAurea enables global enterprises to create transformative experiences for their end customers across a range of industries including retail, travel & hospitality, energy, life sciences, and insurance. Aurea products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touchpoints to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide. \n \nTotal compensation: $30,000/year \nLocation: Global (remote) \n40 hours per week - noncompete \n \nKey Responsibilities \n \n * \nOwn and resolve customer issues for our broad customer base of fortune 500 companies \n * \nSupport mission critical applications in various time zones \n * \nTroubleshoot, diagnose and resolve customer issues independently, using available resources \n * \nReproduce issues from customers' description of the problem and/or from customers' code snippet \n * \nWrite a knowledgeยญ-based article for every new issue you resolve \n * \nRead and interpret product log files \n * \nAttention to detail in analysis and CRM updates \n * \nCommunicate effectively with customers, including expectations for callbacks and followยญ-up on their issues \n * \nManage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed \n * \nLog bugs with development team with clear and precise information, detailing how to reproduce the issue \n * \nUtilize your language skills and demonstrate an increasing level of customer care skills \n * \nWeekend onยญ call coverage for production issues (after reaching the appropriate experience level) \n \n


See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! If you want to advertise, we do not do CPA/aff/perf ads ever.Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

Send feedback