Remote Customer Support Engineer at Bomgar Corporation Open Startup
RSS
API
Remote HealthPost a job

find a remote job
work from anywhere

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,050+ jobs that allow you to work anywhere and live everywhere.

The largest collection of Remote Jobs for Digital Nomads online. Get a remote job you can do anywhere at Remote Companies like Toptal, Zapier and Automattic who embrace the future. There are 43,050+ jobs that allow you to work anywhere and live everywhere.

Remote HealthPost a job

  Jobs

  People

👉 Hiring for a remote position?

Post a job
on the 🏆 #1 remote jobs board
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees
The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

Bomgar Corporation


Customer Support Engineer

Customer Support Engineer


Bomgar Corporation


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nThis is not your typical customer service or IT helpdesk position. This is also not a position for the networking faint of heart. Our Customer Support Engineer team has some mad network troubleshooting skills and they know how to use them! If this sounds like you, then keep reading. And be sure to check out our many perks & benefits below.\n\nDo you have the patience required to help customers through both simple and complex technical issues? Would you be able to confidently respond to, troubleshoot, resolve and document customers' incidents in a timely fashion?\n\nWe are seeking Customer Support Engineers (CSEs) who can actively exercise independent judgment, while communicating with customers professionally via phone and web through configuration and troubleshooting processes.\n\nThe daily work of a Bomgar CSE consists of:\n\n\n* Providing software status updates and support to customers through their appliance installation and configuration stages.\n\n* Processing all reported customer incidents in a timely manner according to Service Level Agreements.\n\n* Communicating with customers verbally or in writing in a professional, efficient, pleasant and helpful manner. If text lingo is your predominant communication style, this is not the job for you. Since you'll be communicating via phone and web, your written and verbal communication skills must be top notch.\n\n* Resolving customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources.\n\n* Documenting all interaction with customers, including communication and resolutions.\n\n* Working with Product Support Engineers to resolve or escalate more complex issues.\n\n* Serving as liaison with hardware vendors on warranty repairs.\n\n* Actively participating with other Technical Support engineers in a team-oriented culture and assist other internal groups.\n\n\n


See more jobs at Bomgar Corporation

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! If you want to advertise, we do not do CPA/aff/perf ads ever.Thanks for the message! We will get back to you soon.

[Spam check] What is the name of Elon Musk's company going to Mars?

Send feedback