This job post is closed and the position is probably filled. Please do not apply. Work for Bomgar Corporation and want to re-open this job? Use the edit link in the email when you posted the job!
\nThis is not your typical customer service or IT helpdesk position. This is also not a position for the networking faint of heart. Our Customer Support Engineer team has some mad network troubleshooting skills and they know how to use them! If this sounds like you, then keep reading. And be sure to check out our many perks & benefits below.\n\nDo you have the patience required to help customers through both simple and complex technical issues? Would you be able to confidently respond to, troubleshoot, resolve and document customers' incidents in a timely fashion?\n\nWe are seeking Customer Support Engineers (CSEs) who can actively exercise independent judgment, while communicating with customers professionally via phone and web through configuration and troubleshooting processes.\n\nThe daily work of a Bomgar CSE consists of:\n\n\n* Providing software status updates and support to customers through their appliance installation and configuration stages.\n\n* Processing all reported customer incidents in a timely manner according to Service Level Agreements.\n\n* Communicating with customers verbally or in writing in a professional, efficient, pleasant and helpful manner. If text lingo is your predominant communication style, this is not the job for you. Since you'll be communicating via phone and web, your written and verbal communication skills must be top notch.\n\n* Resolving customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources.\n\n* Documenting all interaction with customers, including communication and resolutions.\n\n* Working with Product Support Engineers to resolve or escalate more complex issues.\n\n* Serving as liaison with hardware vendors on warranty repairs.\n\n* Actively participating with other Technical Support engineers in a team-oriented culture and assist other internal groups.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer and Customer Support jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.