PagerDuty is hiring a Remote Customer Success Manager
\nWhy We Need You\n\n \n\nInclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager! Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle. \nHow You Contribute to Our Vision\n\n \n\n\n* Assist assigned customer with on-boarding, configuration and ongoing product adoption\n\n* Partner with Sales to create an engagement strategic\n\n* Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity\n\n* Reach out to customers and address where they are not fully utilizing the product\n\n* Identify accounts that are likely to churn using product data, queries and information to support your analysis\n\n* Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\n\n* Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\n\n* Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\n\n\n\nAbout You\n\n\n* Youโve got your Bachelor's degree (required), ideally in a technical field\n\n* You have previous experience in a customer facing role such as Customer Support or Customer Success\n\n* You have previous experience working to support a highly technical product\n\n* Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\n\n* Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\n\n* Have excellent presentation, written and verbal communication skills \n\n* Have proven time management skills with the ability to prioritize tasks \n\n* You work well under pressure, are a results oriented individual, and you are a team player\n\n* Salesforce experience\n\n* 3 or 5 years of experience\n\n\n\n\n \nNice to Have\n\n\n* Experience supporting a SAAS solution\n\n* Gainsight\n\n* Worked in a DevOps environment or with a company going through a transition to DevOps.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
PagerDuty is hiring a Remote Customer Success Manager
\nWhy We Need You\n\n \n\nInclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager! Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle. \nHow You Contribute to Our Vision\n\n \n\n\n* Assist assigned customer with on-boarding, configuration and ongoing product adoption\n\n* Partner with Sales to create an engagement strategic\n\n* Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity\n\n* Reach out to customers and address where they are not fully utilizing the product\n\n* Identify accounts that are likely to churn using product data, queries and information to support your analysis\n\n* Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\n\n* Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\n\n* Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\n\n\n\nAbout You\n\n\n* Youโve got your Bachelor's degree (required), ideally in a technical field\n\n* You have previous experience in a customer facing role such as Customer Support or Customer Success\n\n* You have previous experience working to support a highly technical product\n\n* Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\n\n* Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\n\n* Have excellent presentation, written and verbal communication skills \n\n* Have proven time management skills with the ability to prioritize tasks \n\n* You work well under pressure, are a results oriented individual, and you are a team player\n\n* Salesforce experience\n\n* 3 or 5 years of experience\n\n\n\n\n \nNice to Have\n\n\n* Experience supporting a SAAS solution\n\n* Gainsight\n\n* Worked in a DevOps environment or with a company going through a transition to DevOps.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pulumi Corporation is hiring a Remote Principal Product Manager IaC Platform
\nWho we are\n\nPulumi is realizing the vision of cloud engineering: building tools and services that enable every developer to program the cloud using the tools and practices they already know. We lead with an open source platform that embraces real programming languages, tools, and techniques, and offers an innovative SaaS product that helps teams collaborate. Cloud native leaders like Snowflake and CockroachDB as well as innovators like Mercedes-Benz R&D North America use Pulumi to make cloud infrastructure their competitive advantage. \n\nPulumi helps developers and infrastructure engineers tap into the vast world of cloud servicesโfrom AWS, Azure, and Google Cloud to Datadog, GitHub, Auth0, Rancher, and moreโand create production-grade, repeatable infrastructure. \n\nPulumi is headquartered in Seattle, WA. This role can be in Seattle or remote.\n\nAbout the role and the team\n\nWeโre looking for a highly technical Product Manager to define the future of our core Pulumi infrastructure-as-code product, including the Pulumi SDK, CLI, and the Automation API.\n\nIn this role, youโll combine a broad knowledge of cloud and developer technologies with a deep understanding of our developer and ops customers. Youโll combine that customer understanding with your own past experience building apps or creating infrastructure to be the voice of the customer when working with engineering. Youโll define, prioritize, and ship features that delight our users and deliver on the vision of cloud engineering. And, youโll be working with a diverse and globally distributed team along the way.\n\nYou will\n\n\nPartner with the CEO and CTO to define the product vision for the Pulumi infrastructure-as-code product and manage the roadmap for delivering on that vision\n\nWork closely with one or more engineering managers to deliver steady progress on your roadmap while balancing engineering and tech debt investments\n\nBuild a deep understanding of Pulumiโs customers to understand how they do cloud engineering and what their unmet needs are\n\nCollaborate with UX design and engineering to create, specify, and deliver innovative and impactful solutions to our customersโ needs\n\nOwn features from idea to successful adoption, working with marketing, customer success, sales, and our community to ensure that features arenโt just built, but also used and loved by our customers\n\nTurn plentiful data into insights that inform our decision making\n\nDefine the right input and output metrics to measure the success of features we build and create a feedback loop from these metrics back into your product vision and roadmap\n\n\n\n\nTo be successful in this role\n\n\nYou have 8+ years of engineering, product management, program management, or equivalent experience\n\nYouโve used and are deeply familiar with modern cloud software development practices like containers, Kubernetes, and serverless\n\nYou have strong technical abilities and a track record of delighting customers with elegant solutions to complex and ambiguous technical problems\n\nYou have built and actively participated in inclusive team environments\n\nYou clearly communicate both verbally and in writing\n\n\n\n\nNice to have\n\n\n* You have previous work experience delivering software or creating and managing infrastructure\n\n* You have demonstrated experience working with disciplines like Sales, Marketing, and Support\n\n* You have experience contributing to open source projects or managing an open-source community \n\n* You have experience creating developer tools or working closely with DevOps teams\n\n\n* You have experience entering a new area, immersing yourself in data and details, and building a strong understanding and point of view\n\n\n\n\n\n\n\n\nCompensation\n\n\nBase Salary Hiring Range: $180,500 to $227,850\n\nAll full time employee offers at Pulumi include base salary, bonus or variable, equity and benefits (details below).\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, DevOps and Cloud jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.