PagerDuty is hiring a Remote Customer Success Manager
\nWhy We Need You\n\n \n\nInclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager! Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle. \nHow You Contribute to Our Vision\n\n \n\n\n* Assist assigned customer with on-boarding, configuration and ongoing product adoption\n\n* Partner with Sales to create an engagement strategic\n\n* Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity\n\n* Reach out to customers and address where they are not fully utilizing the product\n\n* Identify accounts that are likely to churn using product data, queries and information to support your analysis\n\n* Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\n\n* Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\n\n* Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\n\n\n\nAbout You\n\n\n* Youโve got your Bachelor's degree (required), ideally in a technical field\n\n* You have previous experience in a customer facing role such as Customer Support or Customer Success\n\n* You have previous experience working to support a highly technical product\n\n* Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\n\n* Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\n\n* Have excellent presentation, written and verbal communication skills \n\n* Have proven time management skills with the ability to prioritize tasks \n\n* You work well under pressure, are a results oriented individual, and you are a team player\n\n* Salesforce experience\n\n* 3 or 5 years of experience\n\n\n\n\n \nNice to Have\n\n\n* Experience supporting a SAAS solution\n\n* Gainsight\n\n* Worked in a DevOps environment or with a company going through a transition to DevOps.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
PagerDuty is hiring a Remote Customer Success Manager
\nWhy We Need You\n\n \n\nInclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager! Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle. \nHow You Contribute to Our Vision\n\n \n\n\n* Assist assigned customer with on-boarding, configuration and ongoing product adoption\n\n* Partner with Sales to create an engagement strategic\n\n* Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity\n\n* Reach out to customers and address where they are not fully utilizing the product\n\n* Identify accounts that are likely to churn using product data, queries and information to support your analysis\n\n* Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\n\n* Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\n\n* Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\n\n\n\nAbout You\n\n\n* Youโve got your Bachelor's degree (required), ideally in a technical field\n\n* You have previous experience in a customer facing role such as Customer Support or Customer Success\n\n* You have previous experience working to support a highly technical product\n\n* Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\n\n* Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\n\n* Have excellent presentation, written and verbal communication skills \n\n* Have proven time management skills with the ability to prioritize tasks \n\n* You work well under pressure, are a results oriented individual, and you are a team player\n\n* Salesforce experience\n\n* 3 or 5 years of experience\n\n\n\n\n \nNice to Have\n\n\n* Experience supporting a SAAS solution\n\n* Gainsight\n\n* Worked in a DevOps environment or with a company going through a transition to DevOps.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.