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Sales & Customer Support Assistantverified
Sales & Customer Support Assistant
Boords is looking for a Sales & Customer Support Assistant to help our customers have the best possible experience. We are a self-funded saas company on a mission to make storyboarding simple. We've been running for just under 2 years and in that time have gone from an idea to a profitable, fast growing company.\n\nWe’re a small team who share an office in Old Street, London with our sister company Animade (an award winning animation studio), so you’ll be working with a tight-knit group and have the opportunity to make a real impact. This is a remote role, however you must be an EU citizen and be able to join our morning video calls at 9am GMT. \n\n### What's the job?\n\nWe're looking for someone to be the first port of call for new and existing Boords customers. You'll be responsible for getting back to people via the live chat on our web app (we use Intercom), manning our email inbox and our Twitter account.\n\nYou will also be filtering and qualifying potential new customers who sign up for our free trial, providing one-on-one help and converting those potential customers into paid Boords users.\n\nYou'll be given full training on all aspects of the role. We work with clearly defined processes, and you will have clear targets as well as all the tools and training you'll need to excel.\n\n### Your responsibilities will include:\n\n- Fielding all incoming customer requests via Intercom, email and Twitter\n- Nurturing promising sign-ups into paying customers\n- Maintaining a consistent, friendly tone of voice\n- Updating and refining our FAQ and support documentation\n- Arranging product demos and screencasts for customers\n- Providing input based on customer suggestions during sprint planning\n- Identifying patterns in support requests\n- Keeping up to date with Boords as a product\n\n### Requirements\n\n- Outstanding written and verbal communication skills with the ability to build rapport with new customers\n- Initiative, self-motivation and good time management skills\n- Able to work well as part of a team as well as independently\n- Experience in a customer facing role\n- EU Citizenship\n\n\n### Benefits \n\nWe believe working at Boords offers the opportunity to make a real impact on a growing product within a great company culture. Working with us, you can expect:\n\n- A competitive salary\n- A great work/life balance (we have fixed working hours)\n- Profit share scheme\n- Team away days and trips. Last year we hired a villa in Tuscany!\n- Incredible company culture and team spirit\n- Boords hoodie 🙂\n
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