\nYour career is an investment that grows over time!\n\n\nWealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3 million users who trust us with more than $30 billion in assets.\n\n\nOur teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.\n\n\nAbout the role\nAs a Team Lead on the Risk team, you will lead the team that facilitates a safer online experience for our clients and platform. This role is pivotal in connecting Wealthsimple’s Client Experience team with our Security team.\n\n\n\nIn this role, you'll:\n* Be accountable for a group of CXAs (10-15) performance and monitoring (input and output metrics).\n\n a. Input Metrics: adherence, handle time, missed pings (live services), resourcefulness b. Output Metrics; First Response Time, Resolution Time, CSAT, QA, Solves/Hour c. Intraday channel optimization\n* Lead employee development/coaching/mentoring.\n\n a. Weekly 1:1  b. Monthly Grow  c. Quarterly Performance Review \n* Actively get your hands dirty and engage directly with clients by assisting CXAs with challenging cases or through escalations.\n* Set a high quality bar through consistent QA evaluations and provide timely feedback to individuals and team.\n* Be an active participant in evolving the team.\n* Develop a broad knowledge of Wealthsimple products and services. To ensure we can effectively drive the best outcomes for our most valuable clients, you must have the ability to effectively work with cross-functional stakeholders to get things done.\n\n\n\nWhat does the ideal candidate look like?\n* Possess a passion, curiosity, and energy for our products and services. You are constantly learning and using our products to refine your knowledge.\n* You are a natural coach! You are at your best when you are helping those around you be successful and you have a proven track record of success! This goes beyond just teaching your colleagues best practices, it includes assisting in development plans that help achieve your colleagues’ career goals.\n* Accountable to results. You are on top of your team’s performance (daily) and provide congratulations when earned and step in to help course correct when things are off.\n* Thrive in client-facing situations. At Wealthsimple, our clients always come first and you are an expert in de-escalation. You get energy from turning challenging client situations into memorable client experiences.\n* Resiliency is key because our journey will have its fair share of challenges to overcome. We are looking for people that see the world as glass half full and approach these challenges as opportunities to provide a better client experience.\n* Understand our principle of debate and commit - you feel comfortable defending your position and will focus on executing a decision after it has been made.\n* Set a high bar. This team services Wealthsimple’s most valuable clients and we are the best of the best.\n\n\n\nCore capabilities:\n* A general understanding of fraud, AML prevention, cybersecurity, and risk management best practices is crucial for effectively guiding the team in identifying and addressing security and regulatory threats during client interactions.\n* Strong analytical skills, meticulous attention to detail, and a proactive mindset are essential for identifying patterns and anomalies that may signal potential threats or more extensive incidents when reviewing team interactions or clients' transactions and activity logs.\n* A problem-solving mindset is essential for identifying gaps and opportunities to improve our processes, efficiency, and resolution times, and ultimately create better client experiences in complex and challenging ticket drivers.\n* Exceptional communication skills are crucial for liaising with clients during escalations, with internal teams (Fraud, Security, AML, Compliance, etc.), law enforcement, and other stakeholders, while prioritizing the client experience, trust, and confidentiality.\n* A robust ability to inspire and lead the team through change management is key, as they navigate high-pressure interactions and must adhere to strict compliance and ethical standards to protect both clients and the organization.\n\n\n\nRequirements:\n* 3 years of people leadership experience.\n* Proven track record of success (can be backed up with measurable results).\n* Experience owning client escalations.\n* Coaching someone to the next level in their career.\n* Experience navigating client interactions that involve risk or fraud.\n\n\n\nNice to haves (but not necessary):\n* Bilingual with a fluency in French and English.\n* CSC designation.\n\n\n\n\n\nWhy Wealthsimple?\n🤑 Competitive Salary \n📈 Retirement savings matching plan using Wealthsimple Work\n🌴 20 vacation days per year \n🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year \n🌎 A wide variety of peer and company-led employee resource groups (ie. Rainbow, Women of Wealthsimple, Black @ WS) Employee Resource Groups  \n💖 Company-wide wellness days off scheduled throughout the year\n\n\nWe’re a remote-first team, with over 1000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!\n\n\nRead our Culture Manual and learn more about how we work.\n\n\nDEI Statement\nAt Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. \n\n\nAccessibility Statement\nWealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada

What you’ll do\n\n\n\nBecome part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following:\n\n\n* Contribute to the design, implementation, and maintenance of the overall cloud infrastructure platform using modern IaC (Infrastructure as Code) practices.\n\n* Work closely with software development and systems integration teams to build end-to-end solutions.\n\n* Design and build infrastructure utilizing container orchestration such as EKS/K8S\n\n* Help choose and select managed cloud services that meet the needs of the platform engineering team to support software development goals\n\n* Design and build CICD tools, automation, and practices to enable agile and secure software deployments.\n\n* Design and implement cloud infrastructure components, ensuring high availability, reliability, scalability, and performance.\n\n* Implement monitoring solutions to proactively identify and address potential issues.\n\n* Implement logging solutions to facilitate efficient troubleshooting and analysis.\n\n* Collaborate with security teams to ensure the platform meets industry standards and compliance requirements.\n\n* Collaborate with cross-functional teams, including product managers, developers, and QA engineers to ensure robust and reliable systems.\n\n* Lead engineers in designing, building, and maintaining all infrastructure, site reliability, and engineering productivity systems.\n\n\n\n\n\n\nLocation & Travel Expectations: The responsibilities of this role require attendance at in-person meetings and events occasionally. We will consider remote applicants for this role. This role is not eligible for remote work in New York City. Applicants should expect that the role may require the need to convene with colleagues in person. Some travel to participate in events on behalf of the company may be required sometimes.\nWhat you’ll bring \n\nWe expect all Scouts to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. You can wear the hat of a teacher and learner and are excited to be exposed to novel approaches and technologies. You will also bring these important aspects to your work:\n\n\n* Bachelor's degree in computer science, information technology, or related field or equivalent work experience.\n\n* 8 to 10 years of hands-on experience as a Platform, DevOps, or Site Reliability Engineer, System Architect, or software engineer with a focus on platform systems.\n\n* Proficient in building automation using languages such as Python, Shell, Ruby, and others.\n\n* Strong experience with containerization technologies (Docker, Kubernetes).\n\n* Strong experience with Application Performance Management or Monitoring Systems (e.g., DataDog, New Relic, Prometheus, SignalFX)\n\n* Ability to provide best practices for telemetry metrics using tools such as OpenTelemtry, and creating SLIs and SLOs\n\n* Strong experience with log aggregation systems (ELK, Splunk, DataDog)\n\n* Solid understanding of CI/CD concepts and tools (GitHub Actions, GitLab Pipelines, Harness.io, ArgoCD).\n\n* Expert knowledge of cloud platforms such as AWS, Azure, or Google Cloud.\n\n* Expert Knowledge of infrastructure as code (Terraform, Pulumi, or CDK).\n\n* Excellent problem-solving and troubleshooting skills. When a problem occurs, you run towards it not away.\n\n* Effective communication and collaboration skills. You treat colleagues with respect. You have a desire for clean implementations but are also humble in discussing alternative solutions and options.\n\n* A teaching and coaching approach to guiding engineers and teams in approaches.\n\n\n\nWhat you'll gain\n\nThe benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:\n\n\n* Competitive insurance including:\n\n\n* Medical, dental, vision and income protection plans\n\n\n\n\n\n* 401(k) program with:\n\n\n* An employer match and immediate vesting\n\n\n\n\n\n* Generous Paid Time Off including:\n\n\n* 20 days planned PTO, as accrued\n\n* 40 hours of unplanned PTO and 14 company or floating holidays, annually\n\n* Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders\n\n* Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave\n\n\n\n\n\n* Corporate Vehicle Program with:\n\n\n* Eligibility to lease up to 2 vehicles at competitive rates\n\n\n\n\n\n\n\nPay Transparency\n\nThis is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.\n\nInitial base salary range = $170,000-$200,000\n\nInternal leveling code: IC7\n\nNotice to applicants:\n\n\n* Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. \n\n* Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. \n\n* Residing in New York City: This role is not eligible for remote work in New York City.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud and Engineer jobs that are similar:\n\n $57,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFremont, California, United States

\nThe GWC Curriculum & Instruction Team is searching for a highly organized, detail-oriented and reliable Partner Support Specialist to support our corporate Partner communications, onboarding, data collection, and in-program support for our 2024 Summer Programs, which you can learn more about here.\n\n\nThis position reports to the Manager, Partner Training and Support on the Curriculum & Instruction team, and is focused on providing high touch, high quality support to corporate Partner organizations and points of contact who support, plan events, and sponsor our Summer Immersion Program (SIP) and Self-Paced Program (SPP).\n\n\nThis is a part time (up to 20 hours per week), remote, temporary position through September 13, 2024 with the possibility to extend the contract. Successful applicants will bring at least two years of experience with operations, customer service or a customer facing role.\n\n\nThe hourly rate is $20 - $25.\n\n\nResponsibilities:\nPartner Communications (30-35% of your time)\n-Monitor the GWC Partner email inbox, including answering questions, escalating requests, and communicating programmatic reminders with high touch professional courtesy.\n-Support the Manager, Partner Training and Support in creating communications content and staging in our email marketing platform, Campaign Monitor or Yesware.\n\n\n\n\nPartner Onboarding, Training and Support (50-55% of your time)\n-Track and monitor Partner onboarding and logistical information collected via surveys and follow-up with Partners to gather missing information or complete onboarding steps as needed.\n-Ensure that Partner data is accurate, reportable, clear, and easily accessible using our customer relationship platform, Salesforce.\n-Support with the logistics of organizing virtual Partner trainings and roundtables. This may include tracking training registrations, setting up Zoom calls, creating attendance trackers, etc. \n-Support the Manager, Partner Training and Support in QAing and maintaining documentation related to Partner Onboarding, Training and Support. \n-Help QA Partner Training and Onboarding materials as needed. \n-Support Partners with updating event details and maintaining their calendar for their Classroom on HQ, GWC’s custom curriculum platform. \n-Support with the review and QA of SIP Classroom calendars leading up to the launch of the program. \n\n\n\n\nSummer Programs Student & Teacher Communications (10-15% of your time)\n-Help manage our ticket escalation system during the program, including answering questions, requests, and communicating programmatic reminders with high touch professional courtesy.\n-Proactively contact Teaching Teams and other Summer Programs staff around programmatic and logistical items related to Partner Support to ensure a positive experience for our Programmatic Stakeholders. This may include things like supporting the collection of classroom photos, quotes and other content to help craft Partner impact reports. \n\n\n\n\n\nQualifications:\n* Have 2+ years of experience with operations, customer service or customer facing roles; \n* Have excellent people skills with an ability to balance priorities, negotiate, and work with a variety of internal and external Partners. You are able to approach difficult situations with Partners, Staff, and/or Students with calm, poise, and a solutions-oriented approach before and during the program.\n* Have strong written and verbal communication skills and be able to craft and deliver audience-appropriate prose for Partners volunteers, Teachers, and Students as needed. \n* Have strong organizational and project management skills. You are detail-oriented, can keep track of timelines, clearly and proactively communicate with multiple stakeholders, and you are great at documentation.\n* Reliable internet connection and the ability to commit to a regular work schedule. There is some flexibility in working hours, but at least 3 hours per working day should overlap with Girls Who Codes core business hours of 8:00 AM-6:00 PM EST. \n* Be comfortable working independently and being a part of a remote, distributed team.\n* Have a demonstrated ability to quickly adapt to new technology platforms and tools.\n* Be committed to our mission to close the gender gap in technology fields through a commitment to diversity, equity, and inclusion.\n* PREFERRED QUALIFICATIONS:\n* Prior experience working with non-profits or start-ups\n* Experience with Google Suite, Salesforce, and customer service ticketing platforms.\n* Experience within academically and culturally diverse classroom communities.\n\n\n\n\n$20 - $25 an hour\n\nGirls Who Code is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding our target constituents, while challenging all stakeholders to think inclusively for the betterment of our programs.\n\n\nGirls Who Code is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, Teaching and Marketing jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City or Remote