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Browse 2 Remote Member Services Jobs in September 2020 at companies like Orcid and Jetblack working as a Virtual Customer Experience Agent (Utah Residents Only) or Member Support Technical Specialist. Last post

Browse 2 Remote Member Services Jobs in September 2020 at companies like Orcid and Jetblack working as a Virtual Customer Experience Agent (Utah Residents Only) or Member Support Technical Specialist. Last post

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ORCID


Member Support Technical Specialist

verified
European Economic Area (EEA) or the Americas

Member Support Technical Specialist


ORCID

European Economic Area (EEA) or the Americas

technical support

member services

apis

integrations

technical support

member services

apis

integrations

ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. This role will support our members to help us scale our maturing operations. \n\nORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control. \n\n**To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.\n\n**Job Summary**\n\nThe Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. The Member Support Technical Specialist will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. \n\nThe position will be part of the Engagement team and reports to the Regional Engagement Manager. The successful candidate will have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\n* Providing first-in-class technical support to ORCID members and service providers\n* Increasing the percentage of members who are fully integrated into ORCID systems\n* Serving as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\n* Providing ORCID technical training to Consortia leads\n* Liaising with the ORCID technical team for effective handling of complex technical challenges\n* Coordinating issues with our partner organizations where needed \n* Maintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\n* Being proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n\n**Requirements and Qualifications**\n\n* Minimum of 3-5 years relevant professional experience \n* English required; strong preference for one of the following additional languages: Spanish, Portuguese, French, or Russian\n* Candidates should be based in the European Economic Area (EEA) or the Americas\n* Possess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\n* Basic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\n* Experience working with web APIs and troubleshooting issues related to APIs\n* Comfortable working in a team and facilitating cross-team collaboration\n* Willingness to commit to occasional international travel (\n\n#Location\nEuropean Economic Area (EEA) or the Americas


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# How do you apply?\n\n **To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.
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Jetblack


Virtual Customer Experience Agent

Virtual Customer Experience Agent


Jetblack


customer support

member services

customer facing

agent

customer support

member services

customer facing

agent

This job post is archived and the position is probably filled. Please do not apply.
**You must be based in Utah and be driving distance to Draper, Utah for 2 weeks of in-person training**\n\nEveryday will be different! You will provide value to our members by saving them time and money throughout a variety of different life events. You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter. Most important is to create a world class member experience that can only be found on Jetblack! \n\nThree important things to consider: \n1. Do you have your own laptop and high speed internet? \n2. Are you located in Utah and able to drive to Draper daily for 2 weeks of training? \n3. 32 hours per week (additional shifts may become available based on member demand but are not guaranteed)\n4. We are recruiting for 8-hour shifts between 5 am - 9 pm MT. Applicants with flexibility/interest in working all shifts, including evening, will be prioritized\n\n# Responsibilities\n Deliver 100% member satisfaction\n‘Wow’ every member acting as the voice of our ‘bot’ with personalized recommendations, curated products, and high-touch service via primarily text communications\nDemonstrate and build our brand as a celebrated, best-in-class member service organization\nRespond promptly and accurately to member inquiries and requests\nTroubleshoot any member facing issue related to product or processes and provide feedback to the internal teams who can help fix it\nYou will communicate virtually and use tools to do your job from email, agent portal, and Slack\nExecute procurement activities across all categories, including source identification and order placement\nInteract with vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance\nCollaborate with our Logistics team to strive for perfection in order execution and on-time fulfillment\nWork with other functions and our product team to encode your knowledge about each customer, their needs, and the work you are doing to ‘teach’ our machines to be more efficient for automation and quality assurance\nExtract sentiments and preferences from customer conversations and requests\nEnrich product data with relevant tags\nReport to a Team Lead who is responsible for the performance, coaching, and engagement of their team. \n\n# Requirements\nBachelor's Degree or equivalent is preferred\nExperience working in a customer service role, or customer facing role is preferred\nComfort with learning and adapting to new technology\nComfort with working from a secure home office and being managed by a Virtual Team Leader\nExcellent written and verbal communication skills, fluent in English\nPassion for customer service\nResourcefulness and the ability to operate independently with minimal oversight\nExcellent organizational skills, attention to detail, and accuracy\nResilient; ability to quickly bounce back from setbacks with positivity and focus on the end goal\nA high speed internet connection provided at your own expense is required. Minimum internet speed requirement is 15 Mbps.\nYou are required to have access to your own laptop.\nEmployment eligibility to work with Jetblack in the U.S. is required as the company will not pursue visa sponsorship for these positions \n\n#Salary\n$$15/hr starting wage, access to Jet's medical, dental, and vision plans at 90 days of continuous full time employment, accrued PTO at 90 days of continuous full time employment\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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