About the Company\n\nValendo Health is a value-based care company created by Redesign Health in 2023, and is focused on partnering with endocrinology practices to help grow their businesses, improve care for patients with diabetes, and shape the future of diabetes care through value-based care contracts. Valendo’s founding team is made up of serial healthcare entrepreneurs with decades of experience in value based specialty care and a passion for improving care for people with diabetes.  We deliver the Valendo Health Value Based Endocrinology Program in three phases: \n\n* \n\nImplement virtual care visits and remote monitoring for patients with diabetes\n\n\n* \n\nCentralize and streamline practice operations\n\n\n* \n\nDevelop and manage value-based care contracts\n\n\n\nAbout the Job\n\nAs the VP of Practice Operations, you will share our passion for improving healthcare and play a key role in the effort to implement virtual care services within our initial endocrinology practice customers, in collaboration with Cecelia Health, our virtual care partner. In addition, you will play a key role in identifying opportunities and processes for improving, streamlining and scaling practice operations. This role will also be involved in the care and risk management activities associated with succeeding in value-based care contracts.  \n\nYou will oversee provider partnerships, establishing operational significance of our virtual care services and instituting operational workflows that help to achieve our goal of providing a world class patient experience and an improvement in clinical outcomes.\n\nYou will report to and work with the stealth venture’s CEO. This position can be fully remote within the United States, but will require regular travel to practice partners around the country and to Valendo Health’s headquarters in Boston.\nWhat you’ll do:\n\n\n* Define and create an operational workflow designed to integrate virtual care services into practice operations\n\n* Oversee the daily operations of our program across multiple endocrinology practices, ensuring smooth functioning and high-quality patient care\n\n* Establish continuous feedback loops with the clinical team; work with the care team to address any bottlenecks and document best practices to drive efficiency and effectiveness as we scale\n\n* Collaborate with physicians, healthcare teams, and external partners to enhance service delivery and drive practice growth\n\n* Identify and execute opportunities for Valendo Health to develop centralized, value-added management services as part of the company’s Phase 2 offering\n\n* Proactively identify opportunities through new practice partnership, provider recruiting, and new product development opportunities\n\n\n\nWhat you’ll need:\n\n\n* 5+ years of medical practice management and leadership experience\n\n* Significant operational experience with progressive leadership responsibilities and an entrepreneurial orientation\n\n* Practice management experience, preferably in endocrinology or similar type of medical specialty\n\n* Experience building and managing operational teams and outside business partners to deliver products or services that impact patient outcomes\n\n* Experience with financial management, data analysis, and healthcare technology tools\n\n* Experience implementing and billing for telehealth and/or care management services such as CCM, PCM, RPM, CGM, DSMT, MNT etc. is preferred\n\n* Tech-enabled and telehealth experience is preferred\n\n* Value-based care experience is preferred\n\n* Bachelor’s Degree, Master’s preferred\n\n\n\nWhat you’ll bring to the table:\n\n\n* Proven ability to build relationships with medical practices\n\n* Integrated understanding of how practice operations tie in with product strategy, go-to-market, and fundraising\n\n* Strong analytical and project management skills\n\n* Entrepreneurial spirit\n\n* Passion for improving healthcare for patients and providers\n\n\n\nWho you are:\n\n\n* Optimizes Work Processes: You are aware of the most effective and efficient processes to get things done, and are focused on continuous improvement.\n\n* Collaborates and Communicates: You work cooperatively with others across the organization to achieve shared objectives, partnering with others to get work done and crediting others for their contributions and accomplishments.\n\n* Action-Oriented: You readily take action on new opportunities with a sense of urgency, high energy, and enthusiasm. You display a can-do attitude, and step up to handle tough issues.\n\n* Driven for Growth: You identify opportunities to solve problems, improve operations and workflow in ways that help bothe Valendo Health and our practice partners grow and thrive.\n\n\n\nYou will work out of one of the following locations:\n\n\n* In-office: Boston, NY\n\n* Remote: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming\n\n\n\nAdditional Information\n\nFull-time base salary range of $145,000 - $180,000 plus equity. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel and Non Tech jobs that are similar:\n\n $95,000 — $136,250/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhiladelphia, Pennsylvania, United States

\nAbout us:\n\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nWe are hiring a Medical Director to lead a team of providers who are transforming medical care. This role requires a board-certified MD or DO experienced in functional medicine who brings operational vigor and rigor to managing team members. This leader possesses deep experience in clinical operations, and brings a passion for enhancing business processes, for developing digital healthcare solutions, for ensuring quality health outcomes, and leading a team of virtual clinicians. \n\nThe role is key in driving Parsley’s goals for patient growth, patient experience, B2B client satisfaction, and employee engagement. It is also essential that the clinician in this role is a pro at doing the job as they guide others to excel in the collaborative practice of Functional Medicine.\n\nThe Medical Director is a member of the Leadership team and will serve as liaison between \n\n\n* the Executive team \n\n* the Leadership team (cross functional peer group)\n\n* the Clinician team (as the leader)\n\n\n\n\nThis role reports to the SVP, Clinical and Business Operations. It is highly desired for this role to provide care onsite in our NYC center (Union Square).\n\nWhat you’ll do:\n\nLead a Team of Clinicians\n\n\n* Provides overall leadership, motivation, and support of the clinician team - full-time, part-time and 1099 clinicians \n\n* Directly manage Lead Physicians who are managers to a team of distributed, virtual clinicians \n\n* Demonstrate care for our clinicians and their experience as providers; create a work environment that emphasizes collective team engagement aligned with Parsley values and provider core competencies\n\n* Attract, develop, and retain clinicians in a manner that fosters ongoing commitment, camaraderie, exceptional performance and job satisfaction\n\n* Drive clinician performance\n\n\n* Overseeing semi-annual performance evaluations, clinical quality criteria\n\n* Measuring performance against internal benchmarks (OKRs, and KPIs)\n\n* Contractual obligations (PGs and SLAs)\n\n\n\n\n\n* Evaluate, determine (in partnership with Finance, Clinical ops, and People) and implement changes to clinician staffing mix\n\n\n* Part Time, Full Time, MD, DO, PA, NP, On Site, Remote, 1099, state licensure distribution and redundancy needs\n\n\n\n\n\n* Oversee the development of training curricula to drive forward an optimal member journey within Functional Medicine-based, member-centered care.\n\n* Evaluate and implement improvements to policies, procedures, and protocols. \n\n\n\n\nDrive the Clinical Practice, Health Outcomes and Service Design\n\n\n* In partnership with product, CEO, sales, and clinical team:\n\n\n* Ensures Parsley Health’s services deliver repeatable, reliable health outcomes \n\n* Use data to measure experience, engagement, and cost savings\n\n\n\n\n\n* Lead with data to inform business decisions and to create a high-level of trust, accountability and transparency in decisions.\n\n* Own / partner on scaleable, measurable organizational change initiatives\n\n* Evangelize the healthy symbiosis between compassionate, member-centric care delivery and business needs.\n\n\n* Together, and only together, these teams improve the member experience.\n\n\n\n\n\n* Communicate individual, team, and systemic issues using data, impact analysis, process documentation, and training for relevant, durable solutions.\n\n* Serve as the company-wide clinical liaison for regulatory matters, process improvement, performance monitoring, and relevant statistical analysis.\n\n* Spot issues and opportunities with a data-based plan to address.\n\n* Provide licensed clinical coverage of 50 states + Washington D.C. to meet utilization and capacity requirements\n\n* Follow all (clinical and administrative) Parsley policies, procedures, pathways and member journeys.\n\n* Continuously improve care delivery \n\n\n\n\nCross-functional Leadership across Parsley Health\n\n\n* Actively participates in / directly owns select Leadership meetings and responsibilities. Will attend Executive and other meetings to update and communicate up/downs needed.\n\n* Be a cross-functional partner in the following areas:\n\n\n\n* Data:  provide Subject Matter Expertise consultation to Data lead who owns the outcomes data roadmap; and Ops leader who owns clinical operations data tracking.\n\n* Operations Exec: deliver measurable clinical impact to both topline revenue, margin targets, and clinical outcomes. \n\n* Sales/Growth: contribute to initiatives, including presenting at conferences and events, supporting sales in key meetings. \n\n* People: Oversee the planning and execution of medical staff credentialing and of Medical Staff Bylaws, Rules, and Regulations, including peer review and compensation processes.\n\n* Clinical Operation: monitor capacity, licensing, credentialing, and mid-level credentialing, and oversight with the Lead team. \n\n* Legal / Regulatory affairs: maintain familiarity with relevant health care laws and concepts (e.g. Stark law, federal anti-kickback statutes, fair-market valuation) and supports systems to ensure adherence. Senior Medical Advisor/Operations lead own execution on compliance. \n\n* Finance: Understand and can explain our financial model, unit economics and financial targets and is able to align clinicians with business goals. \n\n\n\n\n\n\nDeliver Excellent Patient Care \n\n\n* Manages a panel of patients by providing approximately 6 patient facing hours weekly at Parsley and demonstrating excellence in completing clinician responsibilities\n\n\n\n\nWhat you’ll need:\n\n\n* Board-certified MD or DO with a focus on functional or integrative medicine\n\n* Proven acumen in business, digital and data-focused programs and processes\n\n* Demonstrated leadership in transformative primary care initiatives\n\n* Passion for working a few hours each week, directly handling patient care\n\n* Enthusiastic about cross-functional collaboration and innovative healthcare solutions\n\n* Excellent communication skills and a proven experience driving measurable business impact\n\n* Deeply experienced leadership of people (at least 5 years)\n\n* Experience leading clinical teams to meet SLAs and performance guarantees within B2B and payer contracts\n\n\n\n\nBenefits and Compensation:\n\n\nEquity Stake\n\n401(k) + Employer Matching program\n\nRemote-first with the option to work from one of our centers in NYC or LA \n\nComplimentary Parsley Health Complete Care membership\n\nSubsidized Medical, Dental, and Vision insurance plan options\n\nGenerous 4+ weeks of paid time off\n\nAnnual professional development stipend\n\n\n\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe starting salary for this role is between $250,000 - $275,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. \n\n    Please note: \n\n\n* We will never communicate with you via Microsoft Teams\n\n* We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment\n\n\n\n\nWe look forward to connecting!\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Microsoft, Senior, Sales and Non Tech jobs that are similar:\n\n $52,500 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nAs VP of Brand you will own our strategy on how to build a category leading brand in healthcare, and inspire millions around the world to take action on their mental health journey. Reporting directly to the CMO, you will partner closely with the csuite to establish our brand commitments, build and create stories that inspire and lead the brand function for Spring Health. This is a highly visible role with a big responsibility that spans content, creative, comms and social. You will be expected to build our brand effectively, develop a world class brand organization and do so in a category that is ripe for disruption.\n \n\nWhat you’ll be doing:\n\n\n* Working closely with our CEO and CMO to build, create and deliver a global brand that inspires millions of people to take action on their mental health journey.\n\n* Lead our brand strategy across brand identity, brand management, brand distribution and brand governance.\n\n* Develop and lead our content strategy and team to ensure our stories are novel and accomplishing the business objectives we aim to achieve.\n\n* Steer our creative organization ensuring our designs, video production and brand campaigns are both beautiful and effective.\n\n* Lead our PR/Comms strategy, and partner closely with our agency landscape to ensure we are leading the most important narratives in mental health and behavioral health.\n\n* Develop a measurement framework that works for our season and stage, and ensure our brand efforts are growing both more impactful and efficient over time.\n\n* Work closely across other organizations at Spring Health to champion our brand standards, brand strategy and stories.\n\n\n\n \n\nWhat we expect from you: \n\n\n* 8+ years of experience leading a brand strategy and function\n\n* Experience creating and growing a category leading brand that inspires action\n\n* Strong team building skills across content, comms, design, and social media\n\n* Proven track record of building category leading conversations and developing brand campaigns that drive business results\n\n* Results-oriented mindset and comfort in partnering to develop measurement frameworks to drive operational excellence. \n\n* Strong stakeholder management experience; ability to build trusted relationships with relevant internal teams and external stakeholders.\n\n* The ability to work effectively in a fast-paced and ever-changing environment with tight deadlines.\n\n\n\n \n\nWhy you’ll like working at Spring Health:\n\n\n* High caliber team: make an impact on something that truly helps people alongside an incredible team\n\n* Big mission: we're revolutionizing the mental health industry\n\n* Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand\n\n* The challenge: make a big impact by joining a fast-growing team in its early stages\n\n* We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status\n\n\n\n \n\nIn addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:\n\nMembers Come First We are genuine member advocates.\n\nMove Fast to Change Lives We build with urgency and intention.\n\nTake Ownership We extend trust and hold ourselves accountable.\n\nEmbrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.\n\nScience Will Win We will achieve impact by innovation and evidence based frameworks.\nCandor with Care We are open, honest and empathetic.\n \nThe target salary range for this position is $187,200-$256,100, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\n\nDon’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!\n\nReady to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values\nHypergrowth meets impact\n\nWhat to expect working here:\n\n\n* You will be held accountable to an exceptionally high bar and impact\n\n* This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\n\n* You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\n\n* You will create processes & products that have never existed before\n\n* You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\n\n* Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\n\n\n\n\nAnd…\n\n\n* You get to be surrounded by some of the brightest minds in the field  \n\n* You get to learn and grow at an extremely accelerated pace\n\n* You will experience transparency, integrity, &  humility from leadership \n\n* You will be empowered to constantly challenge the status quo\n\n* You get the space to experiment & innovate\n\n* You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\n\n* You will become more resourceful and resilient\n\n* You get to be part of a winning team that opens doors in the future\n\n\n\nBenefits provided by Spring Health:\n\nYour Total Health:\n\n\n* Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available\n\n* Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\n\n* 10 allocated sick days per year\n\n* Flexible paid time off in addition to 12 paid holidays throughout the year\n\n* Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\n\n* Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. \n\n\n\n\nYou And Your family:\n\n\n* 4-4.5 months of fully paid parental leave\n\n* Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.\n\n* Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses\n\n\n\n\nSupporting you financially through:\n\n\n* Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.\n\n* On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!\n\n* Employer sponsored 401(k) match of up to 2% after 90 days of employment\n\n\n\n\nCreating a culture you can thrive in:\n\n\n* Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices\n\n* Focus Fridays: no meetings, no distractions, just time for you to get work done.\n\n* Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.\n\n* Up to $1,000 Professional Development Reimbursement per calendar year.\n\n* $200 per year donation matching to support your favorite causes\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video and Non Tech jobs that are similar:\n\n $25,000 — $45,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nWe are looking for a passionate and highly-motivated Junior Recruiter to join our team on a 3-month temporary assignment with the potential opportunity to extend further. The person in this role will provide full-cycle recruitment for our Go-to-market and Operations teams.\n\nThis is a unique opportunity to join one of the fastest growing startup companies in the world and help lay the foundation for our dedicated Talent team. We welcome recruiters looking to grow and leave their impression on recruitment processes, employer branding, and our culture of diversity, equity and inclusion.\n\nWhat You'll Do:\n\n\n* End-to-end recruitment for our GTM and Operations teams\n\n* Develop, implement, and facilitate all phases of the recruitment process\n\n* Oversee preparation of interview questions and other hiring and selection materials\n\n* Navigate and configure ATS platform and other recruiting tools and systems (Greenhouse, LinkedIn Recruiter, etc.)\n\n* Be the guardian and champion of candidate experience\n\n* Drive a culture of diversity, equity and inclusion\n\n\n\n\nWho We Are Looking For:\n\n\n* You have a minimum of 1 year of GTM recruiting experience with a track record of recruiting and scaling high-performing sales and operational teams\n\n* Experience independently partnering with hiring managers to drive hiring initiatives\n\n* Experience using Recruiting tools, such as Greenhouse, LinkedIn Recruiter, etc.)\n\n* You are always looking at how to optimize processes with a focus on continuous improvement\n\n* Ability to build relationships with candidates and effectively pitch the company's value proposition\n\n* Highly organized with the ability to manage multiple tasks and priorities in a fast-paced environment\n\n* Results-driven mindset, with the ability to meet hiring targets and deadlines\n\n* Experience working in a hyper-growth startup environment is a plus.\n\n\n\n\nWhat We Expect From You:\n\n\n* Communicates Effectively. You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.\n\n* Cross Functional Collaboration. An appetite for cross functional collaboration to learn and grow from hiring partners and teams across the business\n\n* Attracts Top Talent. Attracts and selects the best talent to meet current and future business needs from inside and/or outside the organization.\n\n\n\nThe target hourly rate for this position is $40/hr. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\n\nDon’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!\n\nReady to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values\nHypergrowth meets impact\n\nWhat to expect working here:\n\n\n* You will be held accountable to an exceptionally high bar and impact\n\n* This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\n\n* You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\n\n* You will create processes & products that have never existed before\n\n* You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\n\n* Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\n\n\n\n\nAnd…\n\n\n* You get to be surrounded by some of the brightest minds in the field  \n\n* You get to learn and grow at an extremely accelerated pace\n\n* You will experience transparency, integrity, &  humility from leadership \n\n* You will be empowered to constantly challenge the status quo\n\n* You get the space to experiment & innovate\n\n* You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\n\n* You will become more resourceful and resilient\n\n* You get to be part of a winning team that opens doors in the future\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales and Non Tech jobs that are similar:\n\n $40,000 — $65,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nThe Billing, Member Support team is responsible for answering member billing inquiries and creating clear, actionable, positive experiences. This role will report directly to our Billing, Member Support Lead. \n \n\nWhat you’ll be doing:\n\n\nBe the point of contact for member billing inquiries via phone and e-mail\n\nProblem solve patient issues and creatively come up with solutions that meet the patient’s and organization’s needs \n\nWork collaboratively with our Billing Specialists, Revenue Cycle, and Benefit teams to provide an excellent, streamlined patient experience  \n\nContribute to team development through participating in team problem solving, process creation and team meetings \n\nOwn ad hoc operational projects as needed by the Member Support Manager & Member Support Team Lead\n\n\n\n\nWhat we expect from you: \n\n\nStrong written and verbal communication skills with a patient-centric tone \n\nHyper-organized and attentive to all angles of a given problem\n\nCreative and analytical thinking\n\nMaintaining a positive, empathetic, and professional attitude toward members at all times\n\nInterpersonal and customer service skills\n\n\n\n \nThe target salary range for this position is $32.05 - $39.62, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.\n\nDon’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!\n\nReady to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values\nHypergrowth meets impact\n\nWhat to expect working here:\n\n\n* You will be held accountable to an exceptionally high bar and impact\n\n* This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact\n\n* You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you\n\n* You will create processes & products that have never existed before\n\n* You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be\n\n* Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows\n\n\n\n\nAnd…\n\n\n* You get to be surrounded by some of the brightest minds in the field  \n\n* You get to learn and grow at an extremely accelerated pace\n\n* You will experience transparency, integrity, &  humility from leadership \n\n* You will be empowered to constantly challenge the status quo\n\n* You get the space to experiment & innovate\n\n* You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly\n\n* You will become more resourceful and resilient\n\n* You get to be part of a winning team that opens doors in the future\n\n\n\nBenefits provided by Spring Health:\n\nYour Total Health:\n\n\n* Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available\n\n* Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents\n\n* 10 allocated sick days per year\n\n* Flexible paid time off in addition to 12 paid holidays throughout the year\n\n* Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.\n\n* Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. \n\n\n\n\nYou And Your family:\n\n\n* 4-4.5 months of fully paid parental leave\n\n* Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.\n\n* Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses\n\n\n\n\nSupporting you financially through:\n\n\n* Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.\n\n* On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!\n\n* Employer sponsored 401(k) match of up to 2% after 90 days of employment\n\n\n\n\nCreating a culture you can thrive in:\n\n\n* Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices\n\n* Focus Fridays: no meetings, no distractions, just time for you to get work done.\n\n* Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.\n\n* Up to $1,000 Professional Development Reimbursement per calendar year.\n\n* $200 per year donation matching to support your favorite causes\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States