\nTitle: Product Manager \n\nDate: 4.12.2024 \n\nFunction: Product \n\nReports to: Principal Product Manager \n\nLocation: US/Remote \n\nPosition Summary:\n\nAs Product Manager, you will be responsible to lead the charge in delivering customer-focused solutions. This position will work closely with customers to spot market opportunities, shape our product portfolio, and outline requirements for engineering. \n\nResponsibilities: \n\n\nProduct Strategy: Shape and share our product vision, ensuring everyone's on the same page. \n\nResearch: Dive into strategic product research, including business cases, market studies, and competitor analysis. \n\nTeam Collaboration: Build strong ties with the engineering, design, sales, customer success, and marketing teams and keep them in the loop on the product plan. \n\nEngaging Customers: Connect with customers and partners to get insights that shape our product roadmap. \n\nData Analysis: Crunch numbers from product usage, customer feedback, and market trends to make smart product decisions. \n\nRequirement Definition: Lead brainstorming sessions to hash out product features, understand our user personas, and define problems our users encounter. \n\nProduct Launches: Align with Product leaders and cross-functional teams on new product launches. \n\nCommunication: Represent our vision and strategy at internal and external events. \n\n\n\n\nSkills and Experience Needed: \n\n\nBachelor's Degree\n\n5+ years of product management experience working in high-performance teams in fast-paced SaaS organizations. \n\nExperience in managing user research projects and collecting and analyzing research data. \n\nWorking with Agile teams to execute the product roadmap. \n\nCustomer-facing skills, experience building sustainable and substantive relationships with customers and partners, and a proven track record of innovating on behalf of customers. \n\nAbility to weigh competing priorities, manage trade-offs, and evaluate opportunistic ideas, driving pragmatic decision-making while clearly focusing on overarching business priorities. \n\nCommunicate clearly and concisely with senior leadership, and tailor your message to the audience. \n\n\n\n\nCompetencies: \n\nAccountability \n\nCreating an Inclusive Environment \n\nAdaptability \n\nCustomer Focus \n\nApplied Learning Decision Making \n\nBusiness Acumen Initiating Action \n\nCollaboration \n\nPlanning & Organizing \n\nTechnical/Professional Knowledge/Skill \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing and Non Tech jobs that are similar:\n\n
$67,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nIndianapolis, Indiana, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Postman is hiring a Remote Senior Manager Enterprise Customer Success
Who Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\nThe Opportunity\n\nOur global customer base is growing faster than ever. We are looking for an experienced leader to spearhead the expansion and scaling of our Customer Success program in international markets. You will play a pivotal role in helping Postman understand and capitalize upon the unique opportunities presented by the EMEA and APAC markets.\n\nYou will own the post-sales process for our Enterprise customer segment, from initial customer onboarding to full-scale adoption, and have ultimate responsibility for renewal. You'll be supported by many Postman teams - from sales and engineering, to product management, data science, and our executives - to ensure our customers achieve value from their usage of Postman. \n\nThis role is perfect for an experienced leader passionate about defining global strategies and helping high-growth organizations build operations outside of North America.\nWhat You'll Do\n\n\n* Team Building & Leadership: Define, hire and manage a team of high-performing Customer Success Managers to meet incoming demand. You will also manage a team of existing experienced Customer Success Managers.\n\n* Champion for International Regions: Lead efforts to adapt the existing product and operating model to meet the unique needs of each major region under your leadership. This includes adjusting hiring profiles, developing new playbooks, and adjusting success criteria as appropriate.\n\n* Strategic Expansion Planning: Develop and execute a clear, actionable plan for expanding our Customer Success program in each region. Demonstrate clear alignment with our focus on maximizing Gross Renewal Rate and Net Revenue Retention. \n\n* Data-Driven Strategy: Incorporate usage patterns, market data, customer feedback, and success metrics to guide your decisions and measure progress against goals.\n\n* Cross-functional Leadership: Foster strong relationships with key stakeholders, especially in-region counterparts. Collaborate with our Sales organization to expand use cases & uncover opportunities. Partner with our Customer Education team to build out 1:many enablement programs to help scale. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction\n\n* Product Expertise & Customer Engagement: Develop and maintain product expertise, including best practices & overall industry trends. Foster relationships with priority customers, understanding their needs and objectives to ensure their success with our products.\n\n\n\nAbout You\n\n\n* Proven Post-Sales Leadership: 3+ years building and leading Customer Success or similar teams in a B2B SaaS environment, with a demonstrated track record of maintaining high performance during periods of high growth.\n\n* Strategic Planning: Strong strategic planning and execution skills, with the ability to navigate the complexities of entering new markets. Demonstrated experience leveraging data to make informed decisions on improving Customer Success outcomes.\n\n* Problem Solving & Adaptability: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Comfortable in a fast-paced, evolving environment. Experiments and iterates on new strategies and tools to achieve Customer Success goals.\n\n* Region Building Experience: Deep understanding of cultural, legal, and business landscapes outside of North America, especially EMEA markets. Proven track record of helping organizations scale programs internationally. Experience advocating for product and organizational changes to meet market needs (ex. localization of the product).\n\n* Customer Success Background: Deep understanding of the post-sale lifecycle (onboarding, adoption, value realization, advocacy and renewal), with a focus on developing both high-touch and one:Many strategies to support a diverse customer base.\n\n* Communication Excellence: Outstanding communication and interpersonal skills, capable of influencing and building consensus across cultures and organizational levels.\n\n* Analytical Proficiency: A strong analytical background with experience leveraging qualitative and quantitative data to make informed decisions in international contexts.\n\n* Language Skills: In addition to English, fluency in French or German is highly desirable.\n\n* Industry Expertise: Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that Postman operates.\n\n* Educational Background: Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nPostman has an informal and fun working team environment. We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe. We offer a competitive salary and equity package, comprehensive medical, dental, and vision insurance, and cool perks. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut!\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, API, Senior, Sales and Non Tech jobs that are similar:\n\n
$55,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
GlossGenius is hiring a Remote Senior Product Analyst
\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions. \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customers’ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to either work out of our office in New York City or work remotely from anywhere in the continental US.\n\nWhat You’ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat We’re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially or fully covered by GG\n\n* Fertility and adoption benefits via Carrot\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nThe starting base salary for this role in New York, California, and Washington is between $144,000-$170,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n
$45,000 — $77,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
GlossGenius is hiring a Remote Senior Product Analyst
\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions. \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customers’ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to work remotely from anywhere Canada.\n\nWhat You’ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat We’re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n
$45,000 — $77,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Vectra is hiring a Remote Regional Marketing Manager UKI & Northern Europe
The Role\n\nVectra AI is hiring an experienced Field Marketing Manager to join our EMEA Marketing team, supporting UKI and Northern Europe with strategic demand generation programs.\n\nIn this role, you will build, drive, plan, and implement highly effective marketing programs in partnership with your key stakeholders and contribute to the success of the regional pipeline goals. Reporting to the Snr. Director EMEA Marketing, you’ll bring your passion, business acumen and hands-on mentality to define the regional strategy. You’ll have a great track record of working closely with sales to deliver sales and marketing targets and help us drive pipeline for the business. You’ll also play a big part in the partner marketing strategy and be familiar with tactics for engaging and working with a channel eco-system.\n\nThis role involves cross-functional collaboration with multiple teams and marketing disciplines to build and execute scale programs with precision and deliver high quality campaigns with measurable metrics.\nThe ideal candidate is a data-driven, creative and critical thinker with strong communication, organizational, and planning skills, who is passionate about making an impact and helping the team achieve their pipeline and revenue goals.\n\nWhat you will do\n· Build the corporate strategy to support the local pipeline generation needs across commercial and enterprise accounts, both direct and with partners\n· Fully understand the local sales go-to-market motion, interpret local market dynamics, and develop a robust plan aligned to sales and marketing goals\n· Adopt a ‘marketing 360’ approach, leveraging an array of marketing channels and tactics for creative, strategic planning; Vectra owned events, third party sponsorships, direct mail, ABM, digital, PR, social, customer, content etc.\n· Track pipeline development, efficiency, and effectiveness\n· Provide leadership and input on field requirements for integration into corporate-run marketing programs and campaigns\n· Ensure feedback from sales leadership to drive alignment of regional marketing investment, balancing marketing and sales requirements\n· Be close to the PR activity to help drive awareness of the brand, messaging, positioning, and marketing programs\n\nAbout You\n· Solid years of experience in similar capacity across B2B SaaS essential, Cybersecurity a bonus\n· Outstanding communication skills with the ability to build cross functional relationships with key stakeholders and closely align with the sales and ADR teams\n· Excellent customer-facing skills\n· Proficient in Salesforce, Hubspot and Microsoft packages. Bizible a bonus\n· Proven ability to juggle and prioritise across simultaneous projects\n· Organised and programmatic thinker; ability to develop campaign recommendations and plans\n· Ability to analyse data and present results in a digestible manner\n· Budget management experience and the associated processes\n· A great mix of creative and analytical thinking\n· The ability to be proactive, handle some degree of ambiguity, and the challenge of quickly evolving goals\n· Be comfortable integrating into a team and building relationships within a remote working environment \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Microsoft, Marketing, Sales and Non Tech jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Mentor Collective is hiring a Remote Partnerships Director
\nAbout the Company: \n\n\nWork for one of the 50 Best Fully Remote Startups To Work For 2023 according to BuiltIn. Mentor Collective has also been recognized in the top 100 Best Remote Companies to Work For in 2022 as well as in the Top Ten Best Small Companies to Work For in Boston (2021 & 2020). Learn more about our culture here. \n\n\nMentor Collective is the industry-leading provider of mentoring programs. We partner with 200+ colleges and employers to provide all students with a relevant, trained peer, professional, or alumni mentor. Our partner institutions have seen an average reduction in melt rates of -13.79% and an average effect on retention of +5.67%, with a total of more than 310,000+ mentorships created since our inception in 2015. \n\n\nAbout the role:\n\n\nAt Mentor Collective, the Partnerships (aka Sales) team serves as the starting point for every new partner relationship, making this a crucial role within our organization. Partnerships Directors (aka Account Executives) develop and execute a territory sales plan. This role acts as a trusted and informed advisor to the marketing team. \n\n\nOur Partnerships Directors are motivated by improving the student experience on college and university campuses and are passionate about sales. An ideal candidate is comfortable in a sales environment and working in a growing, changing start-up.\n\n\nThis position reports to VP of Partnerships (Sales).\n\n\n\nResponsibilities:\n* Sales and Business Development:\n\n\n* Identify, prospect, and qualify new leads within the education industry.\n* Develop and implement effective sales strategies to meet or exceed revenue targets.\n* Conduct product demonstrations and presentations to potential customers.\n* Collaborate with the marketing team to generate and execute lead generation campaigns.\n* Understand customer needs and tailor product solutions to meet their specific requirements.\n\n\n\n* Product Knowledge and Expertise:\n* Stay updated on industry trends, competitor offerings, and advancements in educational technology.\n* Demonstrate a deep understanding of our SaaS Ed Tech platform and its features.\n* Effectively communicate the value proposition and benefits of our solutions to potential clients.\n\n\n\n* Sales Pipeline Management:\n* Maintain accurate and up-to-date records of all sales activities and customer interactions using CRM software.\n* Track and report on sales performance metrics, revenue forecasts, and progress towards targets.\n* Work with the sales team and management to strategize and optimize the sales pipeline.\n\n\n\nExample goals/KPIs include:\n* Partnerships Directors lead activities to generate brand awareness and interest in territory. Creating qualified opportunities to sustain a 3X pipeline. \n* Quota based of TAM and achievable metrics \n\n\n\nJob Requirements: \n* At least 5 years of experience working in EdTech, new business-focused sales role with proven track record of hitting quotas and metrics \n* Experience navigating a multi-decision-maker enterprise sales process\n* Excellent relational and communication skills, both written and verbal.\n* U.S. work authorization required\n* 75% EST working hours overlap\n\n\n\nPreferred Qualifications: \n* Previous experience selling in Higher Education\n* Experience working in a startup environment and navigating ambiguity \n* Prior full-time remote experience\n\n\n\nBenefits:\n* 100% remote company\n* 5 Medical plans - all PPO plans\n* 1 Medical plan option is 100% employer-covered (employee-only tier) \n* 5 Dental/Vision plans\n* HSA, FSA, Dependent FSA options\n* Annual travel benefits to seek out-of-state care from specialists for reproductive and gender-affirming care\n* One year covered for Talkspace mental health therapy\n* One Medical membership covered 100% \n* Flexible PTO with a minimum requirement for employees\n* 12 Company holidays\n* Company-wide 'winter break' between Christmas & New Year each year\n* 401k benefits\n* Stipend for WFH office setup\n* Flexible work schedule, ability to work remotely while traveling\n\n\n\n\n$85,000 - $115,000 a yearCompensation: $85,000 - $115,000 per year (total compensation inclusive of base & variable) based on experience. This is a Full-Time, Exempt position. \n\nYou are welcome at Mentor Collective\n\n\nMentor Collective welcomes any and all people, embracing their age, race, gender identity, sexual orientation and expression, physical or mental ability, ethnicity, nationality, culture, religion, and perspective. We want to create an inclusive and equitable work environment that reflects the very students and universities we serve.\n\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Marketing, Sales and Non Tech jobs that are similar:\n\n
$55,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pure Storage is hiring a Remote Strategic Pursuit Manager
\nSHOULD YOU ACCEPT THIS CHALLENGE...\n\nThis is a unique opportunity to lead a highly skilled pursuit team working on some of Pure’s largest and most complex opportunities. The role holder will have accountability for how we qualify and approach our largest pursuits. The Strategic Pursuit Lead will develop and own the internal relationship for a group of select strategic Pure Storage accounts. Through consultation, leveraging resources, and using consistent Strategic Pursuit Practice (SPP) methodologies, you will accelerate and close larger, strategic opportunities for Pure. This role will drive the momentum of the pursuits, leading all members of the pursuit team to make certain that deliverables are met, duties are shared appropriately, and enthusiasm and motivation remain high. A critical success requirement for this role will be, within the complex pursuit framework, to lead team members and stakeholders in developing and ultimately executing a successful pursuit plan.\n\nYour Duties will Include:\n● Facilitate the development of long-term strategy for key strategic accounts, aligned to customer business and IT strategies, creating a long-term account plan with prioritization of\nopportunities and strategic alignment to Pure relevancy.\n● Create a focused plan for pursuits, highlighting use of SPP and other resources, various channels, large deal team resources, commercial strategy, win themes, etc. to win the deal\n● Lead a cross-functional pursuit team from the start of pursuit, conceptualize and execute win strategy, pricing strategy and sales / relationship strategy. Brief senior management team at appropriate junctures during the pursuit and facilitate strategic pursuit decisions to improve win ratio.\n● Facilitate comprehensive pursuit planning workshops and work with the broader team to build strategy, competitive positioning, messaging alignment, and deal scope leading to pursuit plan with organizational buy-in. Ensure action follow-up.\n● Oversee the development of documents required for review/governance checkpoints and manage pursuit risks and issues. Escalate issues, risks and conflicts that need to be\nmitigated.\n● Manage communications and performance against process milestones.\n● Partner in development of commercial strategy and term sheets by aiding in research of customers spend history, renewals, and prior contract analysis.\n● Consult on and/or complete modeling options, deal structuring, deal shaping, and/or commercial pricing models.\n● Lead or co-chair contract negotiations as agreed as part of negotiation mandate.\n● Manage due diligence activities and required solution, pricing, and document revisions. \n● Execute the close down process (post pursuit) and hand-offs, including a win/loss review capturing knowledge to support enablement and future Pure pursuits.\n● Create, implement and/or enhance SPP pursuit specific tools.\n● Initiate pursuit specific processes, including collaboration tools (for instance, google drive) \n\n● [Potentially] provide Pursuit Leadership in Business Development and pursuit plan execution as dictated by the specific pursuits or country.\n\nKey Requirements\n● Bachelor’s Degree Level education, ideally MBA\n● 20+yrs experience in direct sales with quota of $20M+\n● 10yrs+ experience within Pursuit, complex deals and/or strategic solution selling (preferable SaaS or B2B IT, Outsourcing experience)\n● Ability to work successfully within Core and expanded team consisting of Sales, Solutions, Finance, Commercial, Transition, Service, GTM and CTO \n● Proven experience of leadership and management across pursuits with multiple associated towers and/or functions.\n● Player / Manager with ability to manage and where necessary lead other leaders \n● Strength of character to develop and present strong decision making - either promoting strategic intent or “stop-loss” position\n● Clear understanding of Business Value Selling and/or Solution Selling practice\n● Experience with strategic account planning, C-Level client relationship building and relationship management\n● Travel will be required for this role. The amount of travel will vary depending on business need and client requirements\n\nThe annual base salary range is: $175,000-311,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. \n\nThis role may be eligible for incentive pay and/or equity. \n\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. \n\nINCLUDE FOR POSTING LOCATION IDENTIFICATION\n\n#LI-REMOTE, #LI-HYBRID, #LI-ONSITE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Sales and Non Tech jobs that are similar:\n\n
$47,500 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSanta Clara, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Routable is hiring a Remote Director of Demand Generation
\nRoutable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes. \n\nWe’re a well-funded Series B startup, and we’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.\n\nOur environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States and Canada. \nAbout the Role\n\nAs the Director of Demand Generation, you will plan and execute marketing programs to drive pipeline and revenue growth. You will work closely with product marketing and sales to run effective campaigns that increase awareness, generate demand for Routable, and build pipeline. You will be responsible for building the demand generation function from the ground up.\nResponsibilities\n\n\n* Develop and execute demand generation campaigns in alignment with overall GTM strategy, across email, content, SEO/SEM, organic/paid social, digital ads, trade shows, and events\n\n* Support ABM efforts with effective marketing tactics focused on multiple personas at target accounts\n\n* Generate awareness for Routable and activate our inbound channel \n\n* Collaborate with Product Marketing to convert product positioning and narratives into compelling messaging and brand-aligned campaigns\n\n* Lead the demand generation function and team, helping to shape and build the team over time \n\n* Work closely with the sales organization to ensure marketing supports their efforts effectively \n\n* Leverage the marketing technology stack to optimize marketing operations and performance throughout the funnel\n\n* Bring your creativity and data-driven approach to test interesting things and represent a strong brand\n\n* Establish a customer-centered approach to demand gen, developing compelling campaigns that resonate with our ICP \n\n* Create the demand gen strategy and optimize it, leveraging data to constantly iterate for improved results\n\n\n\nMinimum Qualifications\n\n\n* Proven experience in building and scaling demand generation for a B2B SaaS startup\n\n* Strong communication, leadership, and project management skills\n\n* A strategic thinker with a track record of driving results through data-driven decision-making\n\n* Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions\n\n* A bias towards action and iteration, and a mindset for experimentation\n\n\n\nPerks\n\n🏥 Great Health, Dental and Vision Insurance\n\n💲 Competitive salary\n\n📈 Stock Options\n\n💰 401k \n\n💸 Work from Home Stipend\n\n🚀 We're a remote team\n\n🏝 Flexible vacation policy\n\n🍼Paid Parental Leave (12 weeks)\n\n🙋♀️ Voluntary Benefits - additional Life Insurance, Pet Insurance and FSA\n \nInclusive Employer\n\nRoutable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.\n\nOur OTE for the role is $190,000 - $200,000 (base salary + variable) - the exact offer will depend on the level of experience, role alignment, etc. We also offer equity and full benefits packages for FTEs. This only applies to employees residing in the US. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Finance, API, Marketing, Sales and Non Tech jobs that are similar:\n\n
$47,500 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
User Interviews is hiring a Remote Customer Success Manager
\n🧩 Why Join Us\nUser Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. \n\nWe’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. \n\nOn a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. \n\n\n🤠 About User Interviews\nAt User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research. \n\nThat’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.\n\n \n\n⭐️ About Customer Success \nWe’re looking to bring on an entrepreneurial, analytical, and relationship-obsessed Customer Success Manager. You’ll work with our Director of Customer Success to continue building systems that support our growing number of 1000+ subscription customers. You’ll manage a segment of our post-sale relationships from onboarding through renewal hand-off. You’ll be responsible for building trusted and collaborative relationships with our customers, and driving widespread adoption of User Interviews products at scale. By developing and delivering best-in-class 1-to-1 and 1-to-many customer engagements, you’ll drive increased business value and product adoption across your book of business. \n\n \n\n💡 Responsibilities\n• Develop and deliver content and programs to facilitate User Interviews' customer adoption and reduce churn at scale\n• Onboard and activate new customers, and ensure they derive maximum value from their investment in our platform, utilizing key features and products\n• Cultivate long-term relationships with customers in your book of business, establishing multiple champions and advocates\n• Proactively monitor customer usage data, health scores, and lifecycle milestones to inform tailored success initiatives \n• Quickly identify risks to customer retention and employ strategies to remove roadblocks and deliver success\n• Manage and optimize the utilization of our customer success tools, including but not limited to: Vitally, Salesforce, and Mode\n• Act as a customer advocate, conveying valuable feedback and insights to the User Interviews Product team and the broader organization\n• Represent User Interviews as a domain and product expert in all customer interactions\n• Collaborate with the Sales team to target and support expansion opportunities\n\n \n\n🚀 What Success Looks Like \n• Independently managing your portfolio while also being a team contributor\n• Being able to articulate the goals and needs of your book of business\n• Successfully onboarding new customers and driving continuous adoption of our platform\n• Supporting the achievement of team and divisional OKRs\n• Supporting cross-departmental collaboration\n• Demonstrating strong problem-solving skills\n• Staying agile and curious \n\n\n🧩 Qualifications\n• 2-5 years of SaaS Customer Success experience\n• Proven ability to comprehend complex concepts and convey them effectively, tailoring communication to different audience levels\n• Entrepreneurial, analytical, and an adept facilitator of action-oriented meetings\n• Strong prioritization, multitasking, and performance under pressure\n• Proficient in critical analysis and deep-level thinking\n• Skilled at collaborating with teams of all sizes and as a self-driven individual\n• Exceptional relationship-building capabilities, fostering strong connections with internal stakeholders\n• Proficiency in tools like Slack, Notion, Google Product Suite (Calendar, Slides, Sheets, Sites), and other SaaS products\n• Excited about being remote\n• Think companies should be obsessed with their customers!\n\n \n\n🤑 Benefits\n• Competitive pay: $80k - $95k OTE (DOE)\n• 100% premium covered medical + dental employee coverage\n• Annual membership to One Medical Group & Talkspace\n• 401k + employer contribution\n• Four weeks of PTO to start + accrue an additional day per year of employment\n• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.\n• Flexible, paid parental leave\n• Stock options for every employee\n• $250 Office Setup Budget\n• $50 Work From Home Stipend\n• Performance-based incentive plans\n• Awards for 360-degree recognition, work anniversaries, & birthdays\n\n\n💚 We embrace what makes you, you!\nWe are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Sales and Non Tech jobs that are similar:\n\n
$40,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
User Interviews is hiring a Remote Customer Success Manager
\n🧩 Why Join Us\nUser Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. \n\nWe’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. \n\nOn a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. \n\n\n🤠 About User Interviews\nAt User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research. \n\nThat’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.\n\n \n\n⭐️ About Customer Success \nWe’re looking to bring on an entrepreneurial, analytical, and relationship-obsessed Customer Success Manager. You’ll work with our Director of Customer Success to continue building systems that support our growing number of 1000+ subscription customers. You’ll manage a segment of our post-sale relationships from onboarding through renewal hand-off. You’ll be responsible for building trusted and collaborative relationships with our customers, and driving widespread adoption of User Interviews products at scale. By developing and delivering best-in-class 1-to-1 and 1-to-many customer engagements, you’ll drive increased business value and product adoption across your book of business. \n\n \n\n💡 Responsibilities\n• Develop and deliver content and programs to facilitate User Interviews' customer adoption and reduce churn at scale\n• Onboard and activate new customers, and ensure they derive maximum value from their investment in our platform, utilizing key features and products\n• Cultivate long-term relationships with customers in your book of business, establishing multiple champions and advocates\n• Proactively monitor customer usage data, health scores, and lifecycle milestones to inform tailored success initiatives \n• Quickly identify risks to customer retention and employ strategies to remove roadblocks and deliver success\n• Manage and optimize the utilization of our customer success tools, including but not limited to: Vitally, Salesforce, and Mode\n• Act as a customer advocate, conveying valuable feedback and insights to the User Interviews Product team and the broader organization\n• Represent User Interviews as a domain and product expert in all customer interactions\n• Collaborate with the Sales team to target and support expansion opportunities\n\n \n\n🚀 What Success Looks Like \n• Independently managing your portfolio while also being a team contributor\n• Being able to articulate the goals and needs of your book of business\n• Successfully onboarding new customers and driving continuous adoption of our platform\n• Supporting the achievement of team and divisional OKRs\n• Supporting cross-departmental collaboration\n• Demonstrating strong problem-solving skills\n• Staying agile and curious \n\n\n🧩 Qualifications\n• 2-5 years of SaaS Customer Success experience\n• Proven ability to comprehend complex concepts and convey them effectively, tailoring communication to different audience levels\n• Entrepreneurial, analytical, and an adept facilitator of action-oriented meetings\n• Strong prioritization, multitasking, and performance under pressure\n• Proficient in critical analysis and deep-level thinking\n• Skilled at collaborating with teams of all sizes and as a self-driven individual\n• Exceptional relationship-building capabilities, fostering strong connections with internal stakeholders\n• Proficiency in tools like Slack, Notion, Google Product Suite (Calendar, Slides, Sheets, Sites), and other SaaS products\n• Excited about being remote\n• Think companies should be obsessed with their customers!\n\n \n\n🤑 Benefits\n• Competitive pay: $80k - $95k OTE (DOE)\n• 100% premium covered medical + dental employee coverage\n• Annual membership to One Medical Group & Talkspace\n• 401k + employer contribution\n• Four weeks of PTO to start + accrue an additional day per year of employment\n• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.\n• Flexible, paid parental leave\n• Stock options for every employee\n• $250 Office Setup Budget\n• $50 Work From Home Stipend\n• Performance-based incentive plans\n• Awards for 360-degree recognition, work anniversaries, & birthdays\n\n\n💚 We embrace what makes you, you!\nWe are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Sales and Non Tech jobs that are similar:\n\n
$40,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Frontpage
🏝 Remote jobs
🌗 Dark mode
👩💻 Hire remote workers
🚨 Post a remote job
🍱 Compact mode
✍️ Remote work blog new
Health insurance for teams
Hacker News mode
Safe for work mode
