\nTitle: Senior Cloud Engineer\nDirect Manager Title: VP, Engineering\n\nThe Role \nThe Senior Cloud Engineer is responsible for managing the infrastructure cloud operations and supporting the infrastructure needs of the Technology team in launching and maintaining new products across the enterprise.\n\nWhat You’ll Do\nCloud Operations:\n\n\n* Manage and develop the containerized SaaS infrastructure in multiple environments\n\n* Create and maintain scripts to automate routine processes\n\n* Utilize open source tools to manage platforms using Infrastructure as Code techniques\n\n* Work with the Product Technology Team to deploy new versions of software and improve workflow for faster deployments through Continuous Integration, Continuous Deployment techniques (CI/CD)\n\n* Manage data storage availability and performance\n\n* Create, manage, and tune database high-availability cluster infrastructure\n\n* Implement tools to monitor critical infrastructure\n\n* Ensure platform can meet capacity requirements as products scale\n\n* Manage production reliability to keep systems operating above a 99.99% availability level\n\n* Follow processes and procedures as designated to ensure HITRUST\n\n* compliance is maintained\n\n* Implement technical security measures as defined by the Security/QA/Compliance Manager\n\n* Support disaster recovery planning and testing for infrastructure\n\n* Document all processes and systems\n\n\n\n\nInternal: IT Support and System Development:\n\n\n* Manage the infrastructure for internal systems\n\n\n\n\n\nIdeal Qualifications\nEducation:\n\n\n* Bachelor’s degree from a four-year college or university; or equivalent experience\n\n\n\n\nCertifications:\n\n\n* AWS Certified DevOps Engineer Professional or Solutions Architect Professional; or equivalent experience\n\n\n\n\nExperience:\n\n\n* 2-4 years of Software Development experience required (Python/Rails/Java preferred)\n\n* 3-5 years of Linux Cloud System Administration experience (AWS preferred)\n\n* 2-4 years of experience creating Terraform stacks within AWS\n\n* 2-4 years of experience creating automation playbooks (Ansible preferred)\n\n* 2-4 years of experience building containers and managing container infrastructure (Docker strongly preferred)\n\n* 2-4 years of CI/CD pipeline creation and management experience\n\n* 2-4 years of high availability database administration experience (Postgres and/or MySQL preferred)\n\n* 2-4 years of experience operating infrastructure for large-scale web applications preferred\n\n\n\n\nOther:\n\n\n* If hired, candidates must be willing to undergo a background screening and sign the Unlock Health confidentiality agreement\n\n\n\n\nPerks and Benefits\n\n\n* Competitive Salary\n\n* Health, Dental and Vision benefit packages to fit all types of lifestyle \n\n* Life, Short and Long Term Disability Insurance paid 100% by the company \n\n* FSA / HSA Options\n\n* 401(K) with a generous company match program\n\n* Flexible Paid Time Off (aka- unlimited)\n\n* Paid Parental Leave \n\n* Hybrid and Remote work schedules available \n\n* Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)\n\n* Employee Referral Program\n\n\n\n\nAbout Unlock:\nUnlock Health redefines what a marketing and advertising agency can do in healthcare by breaking down walls that have existed for decades. We’ve combined the best teams in healthcare marketing to help every client live their mission – to promote, maintain, and restore health. Our “super agency” approach connects creative, content, and strategy to remove the guesswork from growth, measured by ROI technology. By bringing together the top talent in the industry, we are reshaping the future of healthcare marketing.\n\nWe believe our business can only grow by including our Vision and Values in everything we do. Our hiring process is no different. We interview and hire based on our values, which you can learn more about here. \n\nEquality Opportunity Employer Statement\nUnlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.\n\nFor internal coding use only: Unlock Health/Technology Products/Tech Dev\n\n#LI-DNI \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, DevOps, Cloud, Senior, Marketing, Legal, Engineer and Linux jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNashville, Tennessee, United States

\nAbout Foursquare \n\nFoursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare’s location tech stack is being utilized by our mobile apps CityGuide and Swarm, as well as the world’s largest enterprises and most recognizable brands, like Amazon, Microsoft, Samsung, Spotify, Uber, Airbnb and others.\n\nFoursquare’s flexible building blocks include technology to maximize marketing impact and drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest and real-world behavior patterns (Places and Visits), and tools to conduct advanced analysis, data enrichment, unification and visualization (Studio).\n\nAbout the Position\n\nFoursquare is looking for a Senior Product Manager to join our Location Platform team. The role is open to candidates located near any of our US office hubs - New York City, Chicago, Seattle, or San Francisco.\n\nThe Location Platform team is responsible for developing and delivering products that leverage Foursquare's location data and technology to help businesses understand and engage with their customers in the real world. The team works closely with cross-functional partners in engineering, data science, sales, and customer success to build innovative solutions that drive value for our clients.\n\nAs a Senior Product Manager on the Location Platform team, you will own the product strategy, roadmap, and execution for our Campaign Applications, including Attribution, Offline Conversion Feed (OCF), Proximity, and Audiences. You will collaborate with stakeholders across the organization to prioritize features and improvements that deliver measurable business impact and exceptional customer experiences.\n\nIn this role, you’ll \n\n\n* Define and drive the product vision, strategy, and roadmap for Campaign Applications\n\n* Conduct market research, competitive analysis, and customer interviews to deeply understand the needs and pain points of our target users\n\n* Translate insights into clear product requirements and user stories that guide development efforts\n\n* Partner with engineering, data science, and design to execute on the product roadmap and continuously improve the user experience\n\n* Analyze product performance metrics and user feedback to inform decisions and iterate on the product strategy\n\n* Communicate product plans, progress, and results to leadership, cross-functional partners, and external stakeholders\n\n\n\n\nWhat you’ll need \n\n\n* 5+ years of product management experience in a B2B SaaS or data analytics company, with a strong technical background and experience working on complex data-driven products\n\n* Proven track record of launching and iterating on successful products in a fast-paced environment, with a keen interest in technology and the ability to quickly learn concepts across web application development, data systems and engineering, and machine learning\n\n* Excellent communication skills, both written and verbal, with the ability to distill complex ideas for various audiences and collaborate effectively with cross-functional teams\n\n* Strong analytical skills and experience using data to drive decision making, with a detail-oriented and organized approach to effectively prioritize and manage multiple projects simultaneously\n\n* Intellectual curiosity and passion for learning about emerging technologies, business trends, and customer needs, with experience in advertising technology, marketing analytics, or location data being a plus\n\n* Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!\n\n\n\n\nBenefits and Perks\n\n\n* Flexible PTO - rest and recharge when you need it!\n\n* Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insurance\n\n* Savings and Investments - 401(k) with company match\n\n* Equipment Setup - you will receive all necessary hardware for your job function\n\n* Professional Development - annual learning stipend for your career development goals\n\n* Family Planning and Fertility Programs - programs via Carrot \n\n* Employee Resource Groups - to help you stay connected\n\n* Hybrid Work Schedule for in-person collaboration on Tuesdays, Wednesdays, and Thursdays beginning April 1, 2024. For roles considered remote, this will not apply.\n\n\n\n\nAt Foursquare, we are committed to providing competitive pay and benefits that are in line with industry and market standards.  Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location.\n\nThe annual total cash compensation range is $124,000 - $204,250, however actual salaries can vary based on a candidate’s qualifications, skills and competencies, as well as location. \n\nSalary is just one component of Foursquare’s total compensation package, which includes restricted stock units, multiple health insurance options, and a wide range of benefits!\n\nThings to know…\n\nFoursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.\n\nFoursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.\n\nFoursquare Privacy Policy\n\n#LI-HYBRID\n\n#LI-JDM \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Mobile, Senior and Marketing jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Systems Administrator for the IT Operations team you will be responsible for ensuring our pre-production and production environments maintain high availability.\n\n\nWHAT YOU WILL BE DOING:\nReporting to the Team Lead IT Operations, you will:\n\n\n• Be an integral part of a team of Systems Administrators and DBAs responsible for the administration of our technology stack infrastructure and operation of our SaaS products\n• Manage pre-production and production environments running in multiple data centers and clouds\n• Continually advance and improve the automation of procedures and tasks\n• Lead impact assessment and selection of tools and devices that will improve our ability to effectively maintain, monitor and troubleshoot our environments and infrastructure\n• Collaborate closely with Software Engineering and Product Management on the build and deploy of new products\n• Ensure production environments are operated in accordance with documented policy so that compliance requirements are met and robust security is maintained\n• Participate in a rotating on call schedule to provide 7/24 emergency support\n\n\n\n\nYOU ARE SOMEONE WITH:\n• 3+ years of experience in a high availability, clustered server environment and/or in a 24/7 production environment\n• In depth knowledge of virtualization, web servers, load balancing, containers and Linux server administration\n• Extensive experience operating infrastructure with a minimum 99.9% uptime and related SLAs\n• Networking expertise in router, switch and firewall setup, configuration and management\n• Proficient in scripting and other automation techniques including Puppet, Bash, Python\n• Experience with security and incident management\n\n\nOUR TECH STACK: \n• Containers/Orchestration: Kubernetes (Rancher), Docker \n• Deployments: Helm\n• Monitoring: Prometheus, Grafana, Splunk, Zabbix, JIRA, Slack\n• Languages: Python, NodeJs,  GoLang\n• CI/CD: GitLab\n• Cloud: AWS\n• Configuration Management: Ansible\n• Infrastructure As Code: Terraform\n• VM: oVirt\n• OS: CentOS (production), Ubuntu (local workstation), Mac (local workstation)\n\n\n\n\nNICE TO HAVES:\n• Experience with Docker, nginx and puppet\n• Experience with PCI and various compliance standards\n• An understanding of orchestration (Kubernetes)\n• AWS experience, terraform, ECS\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter, Travel and Linux jobs that are similar:\n\n $55,000 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nAt Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. \n\nWe are looking for an Engineering Manager to lead a team of European-based engineers working in the Webflow Designer. This person would help our Product Engineering organization achieve ambitious goals while cultivating an environment of excellence, care, and curiosity.\nAbout the role \n\n\n* Location: Remote-first (UK/IRE) \n\n* Full-time \n\n* Our cash compensation amount for this role ranges from EUR103,000-129,000 depending on the cost of labor of the geographic area. All figures cited above are in EUR and pertain to workers located in the Republic of Ireland. This range may change if you are hired in another location. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.\n\n* Reporting to the Director of Engineering \n\n\n\n\n \n\nAs an Engineering Manager \n\n\n* Lead and manage a diverse, distributed and an agile full-stack team supporting iterative and incremental shipping\n\n* Oversee scoping and implementation of mission critical Designer features\n\n* Collaborate with cross-functional  peers such as Product, Design, and Marketing to set goals and define business strategy\n\n* Drive goal-setting with your team and hold them accountable for results\n\n* Skillfully balance tech debt and feature development for your team\n\n* Facilitate the development of the individuals on your team, identifying areas for improvement and helping them to grow\n\n\n\n\n \n\nIn addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.\n\n \nAbout you \n\nYou’ll thrive as an Engineering Manager if you:\n\n\n* Have 2+ years in a leadership role and 5+ years as a technical individual contributor (front end web technology focus)\n\n* Have experience managing people and projects across multiple work-streams/teams\n\n* Aren’t afraid to roll up your sleeves and problem solve with your team\n\n* Are comfortable with navigating ambiguity and working autonomously  \n\n* Have experience managing teams building and operationally supporting SaaS products\n\n* Have a proven track record of successfully working with Product Management and Design\n\n* Have the ability to retain and attract strong talent \n\n* Bonus: are a builder on the side like having side projects or use no code tools like Webflow, Zapier, and Bubble \n\n\n\n\n \n\nEven if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.\n\n \n\nOur Core Behaviors:\n\n\n\n\n* Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.\n\n* Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.\n\n* Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.\n\n* Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.\n\n\n\nBe you, with us\n\nAt Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable local laws, regulations and ordinances.\n\n \nStay connected\nNot ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. \nPlease note:\n\nIf you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.\n\nWebflow Applicant Privacy Notice \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Designer, Marketing and Sales jobs that are similar:\n\n $65,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nAt Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. \n\nWe’re looking for a Technical Customer Support Associate to help empower our customers to do their best work and make Webflow the best product possible. \nAbout the role \n\n\n* Location: Remote-first (United States; BC & ON, Canada) \n\n* Required time zones: Americas (US / Canada)\n\n* Full-time 40 hours per week (Working Saturday and Sunday)\n\n* Our cash compensation amount for this role ranges from $69,000 - $81,000 for most US locations and $77,000 - $89,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.\n\n* Reporting to a Senior Manager, Technical Support \n\n\n\n\nAs a Technical Customer Support Associate, you’ll … \n\n\n* Provide consistently high-quality customer experiences for all Webflow customers \n\n* Help customers in support queues using applications including but not limited to Zendesk and Jira\n\n* File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience\n\n* Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. \n\n\n\nAbout you \n\nYou’ll thrive as a Technical Support Associate if you:\n\n\n* Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service \n\n* One to two years experience working in a technical support environment\n\n* Ability to self learn and keep up with an evolving product and technical features\n\n* Possess a deep understanding of Webflow products or have experience with other web design tools or platforms\n\n* Understand HTML, CSS, DNS, Javascript or have advanced understanding of Webflow\n\n* Exhibit analytical reasoning and critical thinking skills for technical troubleshooting \n\n* Have the ability to learn new digital tools quickly\n\n* Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you\n\n* Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others\n\n* Advocate for others – including customers and colleagues – and you want to build a career in customer support!\n\n* Have demonstrated written and verbal communication skills in the English language \n\n* Experience working with Zendesk and Confluence \n\n\n\n\nEven if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.\n\nOur Core Behaviors:\n\n\n\n* Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.\n\n* Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.\n\n* Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.\n\n* Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.\n\n\n\nBenefits & wellness\n\n\n* Equity ownership (RSUs) in a growing, privately-owned company\n\n* 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness\n\n* 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.\n\n* Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program\n\n* Access to mental wellness coaching, therapy, and Employee Assistance Program\n\n* Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth\n\n* Professional career coaching, internal learning & development programs\n\n* 401k plan and financial wellness benefits, like CPA or financial advisor coverage\n\n* Commuter benefits for in-office workers\n\n\n\n\nTemporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.\nBe you, with us\n\nAt Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.\nStay connected\nNot ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. \nPlease note:\n\nTo join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.\n\nIf you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.\n\nWebflow Applicant Privacy Notice \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript and Senior jobs that are similar:\n\n $57,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nAt Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. \n\n We’re looking for a Technical Customer Support Specialist to help empower our customers to do their best work and make Webflow the best product possible. \nAbout the role \n\n\n* Location: Remote-first (United States; BC & ON, Canada) \n\n* Required time zones: Americas (US / Canada)\n\n* Full-time 40 hours per week (Working Saturday and Sunday)\n\n* Our cash compensation amount for this role ranges from $77,000 - $97,000 for most US locations and $85,000 - $108,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.\n\n* Reporting to a Senior Manager, Technical Support \n\n\n\n\nAs a Technical Support Specialist, you’ll … \n\n\n* Provide consistently high-quality customer experiences to all Webflow customers \n\n* Help customers in support queues using applications including but not limited to Zendesk and Jira\n\n* File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience\n\n* Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. \n\n\n\nAbout you \n\nYou’ll thrive as a Technical Support Specialist if you:\n\n\n* Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service \n\n* Two to five years experience working in a technical support environment\n\n* Ability to self learn and keep up with an evolving product and technical features\n\n* Be able to build leadership skills by sharing functional knowledge with junior team members\n\n* Possess a deep understanding of Webflow products or have experience with other web design tools or platforms\n\n* Understand HTML, CSS, DNS, Javascript or have advanced understanding of Webflow\n\n* Exhibit analytical reasoning and critical thinking skills for technical troubleshooting \n\n* Have the ability to learn new digital tools quickly\n\n* Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you\n\n* Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others\n\n* Advocate for others – including customers and colleagues – and you want to build a career in customer support!\n\n* Have demonstrated written and verbal communication skills in the English language \n\n* Experience working with Zendesk and Confluence \n\n\n\n\nEven if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.\n\nOur Core Behaviors:\n\n\n\n* Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.\n\n* Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.\n\n* Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.\n\n* Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.\n\n\n\nBenefits & wellness\n\n\n* Equity ownership (RSUs) in a growing, privately-owned company\n\n* 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness\n\n* 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.\n\n* Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program\n\n* Access to mental wellness coaching, therapy, and Employee Assistance Program\n\n* Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth\n\n* Professional career coaching, internal learning & development programs\n\n* 401k plan and financial wellness benefits, like CPA or financial advisor coverage\n\n* Commuter benefits for in-office workers\n\n\n\n\nTemporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.\nBe you, with us\n\nAt Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.\nStay connected\nNot ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. \nPlease note:\n\nTo join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.\n\nIf you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.\n\nWebflow Applicant Privacy Notice \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript and Senior jobs that are similar:\n\n $57,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nThe Implementation Manager’s main focus is to provide world-class customer service while ensuring that the customer moves efficiently through the onboarding process, all while driving value recognition through consultation and guidance of their UpKeep deployment.\n\n\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES  \n* Work with new customers to configure and deploy their UpKeep account to meet their specific business needs.\n* Serve as an UpKeep and Implementation subject matter expert by acting as the key Project Manager ensuring accurate completion of numerous onboarding tasks.\n* Manage implementation end to end as the key driver responsible for the success of the project.\n* Understand and use project management concepts, i.e. scope management, issue management, time management and client management. \n* Facilitate training programs including hosting remote training, creating training materials and standard operating procedures.\n* Provide an excellent customer experience through high-quality communication and interactions. \n* Assist customers with the mapping and migration of data into UpKeep.\n* Supports system integrations between UpKeep and other software. \n* Work closely with multiple departments to ensure a successful deployment.  \n* Establish and maintain relationships with internal/external executive sponsors, key stakeholders, and project team members.\n* Identify areas for improvement in the customer experience, both in our product and processes.\n* Advocate for customer needs and issues cross-departmentally.\n* Document lessons learned and recommended process improvement.\n\n\n\nEXPERIENCE\n* Bachelor's Degree a plus in business, communications, or similar field \n* 4+ years experience in customer facing role; SaaS Implementations experience preferred\n* Proven project management skills, and the ability to synthesize complex requirements into deliverables.\n* Experience with using Salesforce\n\n\n\nKNOWLEDGE\n* Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others\n* Outstanding analytical, problem-solving, organization, prioritization and multitasking skills \n* Excellent in-person and web presentations skills\n* Strong written and verbal communication skills\n* Proven business acumen\n* Maintain project plan and other project documents\n* Must be assertive, receptive to input, skillful at managing relationships (personable, persuasive)\n* Experience with Cloud & SaaS domain knowledge\n* Quickly synthesize discussions and conversations into detailed meeting notes\n* Detail oriented, organized, and can quickly diagnose and fix implementation issues, while also looking for continuous improvement.\n* Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse stakeholders.\n* Ability to set and communicate clear expectations\n* Ability to work effectively and achieve results in ambiguous situations\n* Independent, adaptable and can thrive in a fast-paced environment\n\n\n\nDESIRED BEHAVIORS \n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.\n* Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.  \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep.\n\n\n\n\n$72,500 - $77,500 a year\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Engineer jobs that are similar:\n\n $50,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\n\nAbout Pagoda\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nWe encourage people of all backgrounds to apply. Pagoda is committed to creating an inclusive culture, and we celebrate diversity of all kinds.\n\nAbout The Role:\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nPagoda’s growing security team is looking for an experienced Application Security Engineer/Architect to join our team and help protect our social media platform built on top of a blockchain. The ideal candidate will have a strong background in security technology and a deep understanding of the unique challenges of building and maintaining secure systems.\n\nAs a Senior Application Security Engineer, you will be hands-on and have a wide-ranging impact for the security at Pagoda. You will be working closely with Pagoda’s engineering development teams and product managers to ensure our products are secure. \n\nYou will be working with an agile team in a growing startup environment, heavy on SaaS platforms with decentralized as opposed to consolidated network infrastructure.\n\nWhat You'll Be Doing:\n\n\n* Consult with developers to ensure the security of the platform and its components, and identify solutions or approaches to ensure that the software is being developed and deployed securely.\n\n* Implement security technology to protect Pagoda against cyber threats\n\n* Assess and manage cyber security risk for the platform and its users\n\n* Ensure the secure design and development of the platform's components, which can be forked and modified by users to extend the platform's capabilities and customization\n\n* Stay up-to-date with the latest security trends and best practices to continuously improve the platform's security\n\n* Experience or understanding of the operation of software such as smart contracts on virtual machines such as WASMER is a plus\n\n* Familiarity with SAST tools\n\n* Enabling a “shift security left" approach to the software development lifecycle.\n\n* Work closely with the Vulnerability Management team and the Director of Security Operations to ensure that identified vulnerabilities are addressed in a timely manner and that operational and development teams have the right process in place to do so.\n\n\n\n\nWhat We're Looking For:\n\n\n* Bachelor’s or Master's degree in Computer Science, Information Security or a related field.\n\n* Strong background in security technology, including experience with blockchain security\n\n* Experience with application security and risk management, including full dev stack security and the security of deployed applications, cloud systems, and infrastructure as code\n\n* Proven experience building an Application Security program from the ground up\n\n* Strong knowledge of secure coding practices and development methodologies\n\n* Experience with security testing and vulnerability management\n\n* Strong communication and collaboration skills, able to work effectively with a cross-functional team\n\n* A deep understanding of the unique challenges of building and maintaining secure systems, including the ability to think creatively to solve problems and identify potential threats\n\n* Experience with Rust, JavaScript, and Node.js is a plus\n\n\n\n\nWe'd Love If You Have:\n\n\n* A passion for security and Web3\n\n* Experience in a start-up environment\n\n* CISSP, CISM, CISA or other relevant certifications are a plus\n\n\n\n\nHere’s What Our Interview Process Looks Like:\n\nDepending on calendar availability, from the first stage to the final stage, we do our best to keep the entire process to under three weeks. Our interviews take place via Zoom and typically consists of the following stages:\n\n\n* Internal Recruiter Call (30 to 45 minutes)\n\n* Meet with the Hiring Manager (30-60 minutes)\n\n* Technical Interviews & Presentation (3 x 60 minutes)\n\n* Pagoda Values Interview (30 to 45 minutes)\n\n\n\n\nPlease let us know if you require any special requirements for your interview and we’ll do our best to accommodate.\n\nIdeal Location For This Role\n\nThis is a fully remote role, so that your timezone matches or overlaps with our leadership for this role, you’ll ideally be located in United States.\n\nBenefits & Perks\n\n\n* Flexible Annual Leave / PTO with an encouraged 20 day per year minimum\n\n* Paid Holiday Week: the last week of the year\n\n* Paid Wellness Week: the first week of July\n\n* $2,000 Yearly Continued Education Reimbursement\n\n* $2,000 Home Office Setup Reimbursement\n\n* Co-working Space Reimbursement\n\n* Company Retreats (2022 was in Lisbon!) & Team Offsites\n\n* Mental Health Support and access to licensed therapists through Spill, 100% paid by Pagoda \n\n\n\n\n**Temporary short term contractors do not receive the above benefits\n\nOur Values At Pagoda\n\nInnovate and deliver—so our customers can build. We deliver new solutions for real, often urgent, customer needs. Practical over hype. We uphold our standards of excellence while balancing velocity and pragmatism.\n\nFocus precious time and energy on what matters. We are intentional about where we aim our resources. We channel our talents to focus on the critical missions in order to make an outsized impact. \n\nFavor ownership, agency and action. Everyone is an owner. As individuals, we are responsible and accountable for our work. We empower builders to make decisions and innovate without the burden of unnecessary roadblocks or complexity. \n\nWork as a team of empathetic humans. We practice mutual respect, open communication, humility and collaboration. We are kind and empathetic. We are welcoming towards diversity in all forms, including differences of perspective.\n\nNever break trust. Integrity is rare—and valuable—in this space. Reputation is hard to build and easy to break.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Testing, Cloud, Senior and Engineer jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - US