\nSpotOn’s data analytics team provides up-to-date, accurate data, analyses, insights and recommendations to support data-driven decision making and improve operational efficiency across SpotOn’s different departments and teams. We build our data infrastructure as a product instead of just a service, with the ability to make a significant impact on Spoton’s products, operations and business strategy.\n\nAs a Data Analytics Manager at SpotOn, you will lead a team of data analysts, partner with the CRO and different Sales functions and teams to improve lead sources conversion rate and Hospitality Executive productivity. To achieve these goals you will need to collect business requirements and questions; use various types of data and tools to create analyses and dashboards that answer those business questions; and support the teams’ daily operations. You will be an active thought partner and subject matter expert to data, deeply involved in new projects and all aspects of your stakeholders deliverables to bring them, and SpotOn in general, huge value, insights and support. You will mentor the  analysts on your team and will be responsible for their professional growth through setting personal & team goals & conducting periodical feedback sessions.  \n\nResponsibilities\n\n\n* Design and oversee the implementation of SpotOn’s analytics strategy across all lead sources and acquisition channels using various data sources (Salesforce, merchant attributes and more). \n\n* Proactively investigate data for opportunities to improve and to provide insights on underlying causes of changes in conversion rate, lead size, campaign effectiveness and other metrics.\n\n* Lead a team of analysts responsible to develop and deliver actionable and insightful analyses to support Sales leaders and company goals. \n\n* Partner with sales leaders to ensure data-driven decision making guides their decision, making sure business priorities are aligned and execution of the data team is flawless.  \n\n* Ensures that good data & dashboards DLC processes are in place and followed.\n\n* Maintain appropriate level of understanding of the data structure & transformations and/or dashboards that their team is responsible for and is able to jump in as needed.\n\n* Able to define and create first-draft solutions on the fly without needing to go back to the team.\n\n* Understand the larger focus of business/company goals and roadmap, and share updates and answers questions about the overall business with the team while acting as a proxy into other business units.\n\n* Grow their team and entire data organization in alignment with strategic plans. Ensure that team members have everything they need to execute on their work.\n\n* Continuously improve business acumen and understanding of SpotOn products and business, as well as the payments industry at large.\n\n\n\n\nRequired Skills and Experience\n\n\n* 7-10 years of data analytics experience, preferably for SaaS or payments companies\n\n* Experience presenting complex data analyses to senior management  \n\n* Experience using PowerBI for visualizations\n\n* Foundational understanding of data modeling best practices.  Bonus points for experience with dbt and version control.\n\n* Experience with a modern data warehouse like Snowflake, BigQuery, Redshift or Firebolt\n\n* Exceptional data analytics capabilities using modern data technologies & programs\n\n* Understanding of sales cycles and stages; Familiarity with Salesforce & multi-dimensional attribution models is a big advantage.  \n\n* SQL proficiency and comfort navigating large data sets\n\n* Driven by analytics and metrics, leveraging data to make informed decisions\n\n* Highly organized with attention to detail and ability to prioritize \n\n* Able to communicate effectively with diverse stakeholders\n\n* Able to summarize, explain, and simplify complex data analyses and concepts \n\n* Superb presentation skills, great at using data to tell stories  \n\n* Team player with collaborative approach to work \n\n* Ability to manage multiple deliverables simultaneously and proactively communicate changes and roadblocks\n\n* Comfortable working collaboratively with various stakeholders across departments, including senior management\n\n* Undergraduate degree in quantitative major (Finance, Economics, Math, Computer Science) or equivalent experience\n\n\n\n\nSkills that are a plus\n\n\n* MBA / MA in quantitative field\n\n\n\n\nBenefits:  \n\nAt SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:\n\n\n* Medical, Dental and Vision Insurance \n\n* 401k with company match\n\n* Restricted Stock Units\n\n* Paid vacation, 11 company holidays, sick time, and volunteer time off \n\n* Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities\n\n* Monitor, Keyboard, and Mouse needed for your home office? We got you\n\n* Monthly cell phone and internet stipend\n\n* Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics\n\n* Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice\n\n\n\n\nCompensation:\n\n\n* Our base pay range starts at $130,000 -$160,000 for this role\n\n* Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan\n\n* Offers will be reflective of the candidate’s location and experience. \n\n\n\n\nSpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.\n\n#LI-Hybrid \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

About the Job:\n\nJoin our dynamic team at LaunchDarkly as a Public Sector Account Executive and be a pivotal player in our growth trajectory. In this role, you will be entrusted with nurturing relationships with key agencies in your designated territory, shaping the go-to-market strategy for these high-priority accounts. Collaborating closely with our dedicated government team, including marketing specialists, solution engineers, and customer success managers, you'll drive impactful initiatives from inception to execution. We're seeking a results-driven individual who thrives in a customer-centric environment and possesses a proactive, self-starting attitude. Your ability to seamlessly juggle multiple responsibilities while maintaining a keen business focus will be crucial in this role. At LaunchDarkly, we empower you to make impactful decisions and drive success with autonomy and confidence.\nResponsibilities:\n\n\nCultivate and nurture strong relationships with key leadership figures within strategic agencies in your assigned territory\n\nEducate, advocate, and guide prospects through a seamless adoption process of LaunchDarkly's solutions\n\nEnhance LaunchDarkly's presence and articulate our value proposition effectively to top-tier agency leadership\n\nConsistently achieve or exceed revenue targets through strategic sales efforts\n\nSystematically identify and develop new business opportunities\n\nKeep abreast of product updates and operational procedures to provide accurate information to clients\n\nParticipate actively in team development activities and offer mentorship where needed\n\n\n\nQualifications:\n\n\nMinimum of 5 years in a Public Sector Enterprise Sales closing role; 8+ years preferred\n\nDemonstrated track record of meeting or surpassing sales quotas\n\nExceptional, professional written and verbal communication skills\n\nStrong organizational skills and ability to work autonomously\n\nEntrepreneurial mindset with a self-driven approach\n\nEagerness to learn and contribute to the growth of LaunchDarkly\n\nExperience managing consultative sales cycles\n\nRecent involvement with an emerging technology company\n\nFamiliarity or experience within the developer tool industry\n\nKnowledge or experience with MEDDPIC methodology\n\nProven ability to expand business across multiple teams within large agencies\n\nFamiliarity with Land & Expand SaaS Sales strategies\n\n\n\n\nPay:\nTarget pay range for a Level P4 in the Washington DC area: $259,000 - $305,000 *On Target Earnings (OTE) includes base pay and commission*\nTarget pay range for a Level P5 in the Washington DC area: $287,000 - $338,000 *On Target Earnings (OTE) includes base pay and commission*\n*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.\nLaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.\nAbout LaunchDarkly:\n\nModern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. \n\nThe LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:\n\n\n* Improving the velocity and stability of software releases, without the fear of end customer outages\n\n* Delivering targeted experiences by easily personalizing features to customer cohorts\n\n* Maximizing the business impact of every feature through the ability to experiment and optimize\n\n* Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types\n\n* Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability\n\n\n\n\nAt LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.\n\nOne of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.\nDo you need a disability accommodation?\nFill out this accommodations request form and someone from our People Operations team will contact you for assistance.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Mobile, Marketing and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States

The Team You’ll Work With\n\nOur Sales Operations team is a lean, agile group that supports 4 revenue lines and 200+ reps. You’ll be joining as a Sales Operations Manager focused on designing, enforcing, and improving Sales processes & working on large cross-functional initiatives. The projects we tackle are broad, but a few examples would be segmentation & swim lanes, defining sales process, or implementing a quote-to-cash system.\nRole Responsibilities\n\n\n* Serve as a business architect and project manager for requests to change or create new Sales processes. You will lead projects from start to finish ensuring successful completion, including gathering business requirements, designing processes, working with system admins to build these processes in our tools, and providing clear, concise documentation to train sales on any changes.\n\n* Create and use reporting as a tool to drive efficiencies and make informed decisions.\n\n* Own the operational pieces of new product rollouts – ensuring approvals, quoting, contracting, and reporting are working seamlessly.\n\n* Partner with Sales Strategy on strategic initiatives including any changes to sales teams, segmentation, or swimlanes.\n\n* Design, document, and enforce ROEs, including diplomatic mediation when there are swim lane disputes.\n\n\n\nAbout You\n\n\n* 5+ years of experience in sales operations, revenue operations or business operations. Prior experience at a SaaS company.\n\n* Understanding of  sales cycle & processes.\n\n* Strategic, structured thinker with strong analytical skills.\n\n* Results driven self-starter with a get-it-done approach. You have a growth mentality and view what you do as a part-owner and builder of Carta. \n\n* Experience driving cross-functional projects end-to-end and managing stakeholders at all levels. Ability to negotiate and influence priorities across organizations at all levels.\n\n* Clear and concise communication skills, verbal and written. Excellent presentation skills.  Ability to communicate the right level of information to different audiences.\n\n* Comfortable working in a fast-paced environment while dealing with ambiguity.\n\n* Foundational Excel skills and proficiency with a logic language (SQL, Python, Excel).\n\n* Advanced skills in SFDC. SFDC Admin certification or prior experience administering tools is a plus. Familiar with Outreach, ZoomInfo, Chili Piper, LeanData, Qualified, Marketo, Bizible, Zuora, CaptivateIQ and Looker or other BI tools is a plus. \n\n\n\nSalary\n\nCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is: \n\n\n* $125,000 - $140,000 in San Francisco, CA\n\n* $125,000 - $140,000 in New York, NY\n\n\n\n\nFinal offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $52,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nAs the Vice President of Product at UpKeep, you will inspire, lead, and grow an organization of creative and talented product management professionals who build and bring our product to life. You’ll bring your expertise in product design, operational leadership, and proven people development skills to bear on strategic decisions about our product strategy and execution. You will ensure that we are creating a consistently great end to end experience for our customers who rely on our software to drive the growth of their businesses. You will be a key member of the Product & Engineering leadership team, leading our Product Management team, and will report directly to our CEO.\n\n\nThis role is fully remote with the expectation of working Pacific Coast work hours and flying to Los Angeles, CA once every other month. \n\n\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES \n* Be an expert user of the product to ensure that we are delivering a world-class experience that is highly effective at addressing the needs of all the customers who rely on us\n* Build and scale a world-class team of product managers and leaders, through whom you’ll define and execute on the strategic direction of UpKeep’s product development\n* Effectively collaborate and build strategy with key partners and stakeholders throughout UpKeep, including leaders in Design, Engineering, Product Marketing and Customer Success, ensuring we continue to build excellent and innovative products that our customers love\n* Deeply understand the strategic value and the market opportunity for UpKeep’s product offerings; leverage your expertise to define KPIs and growth plans for your organization\n* Partner with the Customer Success team to understand what drives customer joy in your product area and ensure your team works to address customer concerns in a timely manner \n* Define clear roles and responsibilities that ensure efficient decision-making, careful analysis of trade-offs, and a responsible balance of strategic business objectives, unique customer needs, operational necessities, and product quality\n* Inspire and motivate the members of your team to do their lives’ best work, embodying UpKeep’s culture to ensure that Product Management is a welcoming, diverse, collaborative, and inclusive environment\n\n\n\nEXPERIENCE\n* Minimum of 12 years in senior product management leadership roles, including managing leaders, and recent experience in the B2B SaaS industry\n\n\n\nKNOWLEDGE\n* Previously built diverse, high-performing, global teams that successfully deliver and scale and organization\n* Track record of scaling Product Management organizations and deep understanding of the organizational design and change management needed to lead through successful growth.\n* Proven success as a partner and collaborator who prioritizes the success of the team over individual aspirations\n* Entrepreneurial spirit, priding yourself on getting things done with a high level of quality\n* Previous experience designing and building software products at scale\n* Experience leading a global, fully remote team\n\n\n\nDESIRED BEHAVIORS\n* Think strategically - understands the market, anticipates future trends, and uses this knowledge to create competitive advantage and set the strategic direction. \n* Translate strategy – converts the strategic agenda into goals and key performance indicators. Can foresee future opportunities, develop plans, and communicate the go forward vision clearly.\n* Leads change – recognizes strategic opportunities for change, acts as a change champion and inspires others, sets change direction and pace.  \n* Makes sound and timely decisions – integrates stakeholder views and expertise into clearly articulated decisions that achieve targeted outcomes. Solve problems with speed, objectivity, and creativity. Ability to traffic in information and facts, not illusion and politics.\n* Uses the full capabilities of UpKeep – develop level below to be effective leaders, creates a culture of continuous learning and innovation where all employees can reach their full potential. Champion and lead in alignment of company philosophy, initiatives, practices, and policies. \n* Builds a shared future - creates an environment where opinions and inputs from employees are regularly sought out and acted on. Establish communication systems and flows. \n* Over communicates - provide a strong vision that inspires confidence in the future and makes employees want to achieve the company vision and goals. Recognizes employees and celebrates with the team. \n* Displays ethical character and competence - gains trust by acting with integrity and intent. Value people, display and role model respectful interactions. Creates a culture that fosters high ethical standards. \n* Get results – brings about the right kind of results by providing clear expectations, staying the course, seizing opportunities, and tackling problems head-on to avoid distraction. \n* Handel challenges well - face a problem/crisis head-on with perseverance, and a calm demeanor to keep the team grounded and contributing to our long-term success.\n* Is a role model – displays high levels of commitment and energy, role models our company values and sets high standards of behavior. \n\n\n\n\n$200,000 - $250,000 a yearThis role will receive a competitive salary + company bonus + benefits + equity. The annual base salary for US-based employees for this role is $200,000 - $250,000. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background and experience. Final offer amounts may vary from the amounts listed above.\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Senior, Marketing and Engineer jobs that are similar:\n\n $60,000 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

See yourself at Twilio\n\nJoin the team as our next Personalized Support Manager\n\nLocation: Remote U.S. in EST/CST Time Zones\nWho we are & why we’re hiring\n\nTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.\nAbout the job\n\nThe Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. \nResponsibilities\n\nIn this role, you’ll:\n\n\n* Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. \n\n* As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well-being. \n\n* You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.  \n\n* You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team.\n\n\n\n\nQualifications \n\nNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\n\nRequired:\n\n\n* 6+ years of experience as part of a support or operations team in a software or SaaS company.\n\n* 4+ years of experience leading a technical support team in a software or SaaS company.\n\n* Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. \n\n* Exceptional emotional intelligence, interpersonal communication and professional writing skills. \n\n* Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery.\n\n* Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.)\n\n* Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. \n\n* Diplomacy in uncertain situations with an analytical and process driven solution approach.\n\n\n\n\nDesired:\n\n\n* Knowledge of networking protocols, standards, troubleshooting and cloud computing. \n\n* Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. \n\n* Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. \n\n\n\nLocation \n\nRemote U.S. in EST/CST Time Zones \nOther Notes\n*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.\n\nThe estimated pay ranges for this role are as follows:\n\n\nBased in Colorado: $99,360.00 - $124,200.00 \n\nBased in New York, Washington State or California (outside the San Francisco Bay Area): $105,200.00 - $131,500.00\n\nThis role may be eligible to participate in Twilio’s equity plan. \n\nAll roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\n\n\n\n\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. \nWhat We Offer\n\nThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\nTwilio thinks big. Do you?\n\nWe like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\n\nSo, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\n\nIf this role isn't what you're looking for, please consider other open positions. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n $60,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States

\nAbout Foursquare \n\nFoursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare’s location tech stack is being utilized by our mobile apps CityGuide and Swarm, as well as the world’s largest enterprises and most recognizable brands, like Amazon, Microsoft, Samsung, Spotify, Uber, Airbnb and others.\n\nFoursquare’s flexible building blocks include technology to maximize marketing impact and drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest and real-world behavior patterns (Places and Visits), and tools to conduct advanced analysis, data enrichment, unification and visualization (Studio).\n\nAbout the Position\n\nWe’re looking for an analytically minded leader who will help us scale marketing programs across all segments (from CMOs to Developers), channels (from digital inbound to account-based marketing), and go-to-market motions (from PLG to Sales lead).  This role will ensure flawless execution of marketing campaigns and make the business smarter with data based decisions.  \n\nBut the operational activities aren’t limited to campaigns; this person is an expert at website analytics with an eye on SEO, content and user journey flows to drive the best user experience. You have Saas and sales led growth experience and are committed to a test and learn philosophy that can take a good footprint and make it great.   \n \n\nIn this role, you’ll be responsible for:\n\nOperations and Analytics:\n\n\n* Own our marketing systems architecture and strategy.\n\n* Assist in the quarterly budgeting process. Track marketing budget to evaluate efficacy of spend. Recommend marketing mix and channel/program optimization.\n\n* Lead the vision for our marketing technology roadmap - audit and evaluate our marketing technology stack, including automation capabilities, lead processing, measurement and reporting.\n\n* Own marketing database strategy and data requests (e.g. segmentation, list creation).\n\n* Own and manage campaign operations; including email and newsletter sends, audience segmentation, landing page creation, webinar ops, program integrations, list uploads and lead flow management\n\n* Own the Email Marketing channel and manage the email send calendar to optimize the marketing touches\n\n* Work with marketing, revenue operations, performance marketing and sales leaders to actively monitor, analyze, measure and report the health of marketing contributions to pipeline, revenue and retention with a focus on ROI.\n\n* Lead and execute the vision for marketing analytics, defining the measurement framework, including key KPIs and funnel metrics that provide actionable insights to the management team. You will act on these results creating effective CRM campaigns, landing pages and website optimizations.\n\n* Develop, implement, and disseminate metrics/KPIs about performance and outcomes through dashboards and data visualization tool sets to monitor business health, including marketing database hygiene, performance integrity and accuracy, capturing insights and making recommendations.\n\n* Help solve key challenges, such as attribution, lead routing and follow-up, program automation, data accuracy, funnel analysis, and forecasting for all marketing motions (self-serve, partnerships, and sales-led for both new logo acquisition as well as customer growth).\n\n* Own accurate forecasting models, and consistently report on delivery against targets, including establishing templatized scorecards against the full funnel for an aligned, holistic view on Marketing performance across segments, channels, geographies and products.\n\n\n\n\n \n\nWeb experiences:\n\n\n* Lead the strategy development for the corporate website with attention to driving conversions for both sales lead conversions and product lead conversion; optimizing for increased engagement and improved visitor experience\n\n\n\n* Optimize for SEO, inclusive of site architecture, technical foundation, keyword support and editorial content\n\n* Develop high-converting web journey and personalization for prospects, customers and and partners, including reviewing and assessing content for effectiveness\n\n\n\n* Plan and implement data-driven testing and Leverage digital metrics (site traffic, visitor paths, conversion rates) to optimize and personalize web experiences to increase site to lead conversions, pipeline, and decrease time to sale\n\n* Define and drive a process for ongoing site QA, content refresh and the removal of outdated content.\n\n* Develop new ideas to drive improved program ROI and campaign performance.\n\n\n\n\n \n\nWhat you’ll need:\n\n\n* 12+years experience in web management, user acquisition, and demand gen to analyze and produce marketing sourced leads and pipeline\n\n* B2B marketing leadership experience with specialization in marketing technology and operations at high-growth SaaS software companies.\n\n* Deep understanding of the sales and marketing technology landscape, with hands-on experience with marketing automation platforms, Salesforce, Marketo, Hubspot, analytical tools (e.g. Power BI, Tableau). Segment experience is a plus.\n\n\n\n\n\n* Experience working with tools such as Goldcast, ON24, Drift, Chilipiper, 6sense, Pathfactory, Splash, Unbounce, ZoomInfo, TechTarget\n\n* Expertise in web analytics (Google Analytics), A/B and multivariate testing tools, content management systems (Wordpress), technical and content SEO, web QA and domain/url management\n\n* Understanding of HTML/CSS/JavaScript, UX/UI design, digital design languages, digital ADA compliance, web optimization\n\n* Oversaw the launch of at least one B2B website \n\n* Experience managing direct reports or contractors\n\n* Willing to be hands on in daily operations when needed\n\n* Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!\n\n\n\n\nAt Foursquare, we are committed to providing competitive pay and benefits that are in line with industry and market standards.  Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location.\n \n\nThe annual total cash compensation range is $168,000 - $200,000, however actual salaries can vary based on a candidate’s qualifications, skills and competencies, as well as location. \n \n\nSalary is just one component of Foursquare’s total compensation package, which includes restricted stock units, multiple health insurance options, and a wide range of benefits!\n \n\nThings to know…\n\nFoursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.\n\nFoursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.\nFoursquare Privacy Policy \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Testing, Cloud, Mobile, Marketing and Sales jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States