About Phaidra\n\nPhaidra is building the future of industrial automation.\n\nThe world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they've operated for decades — because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades.\n\nPhaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically:\n\n\n* We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions.\n\n* We focus on industrial applications, which tend to be well-sensorized with measurable KPIs — perfect for reinforcement learning.\n\n* We enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them.\n\n\n\n\nOur team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance with DeepMind's AlphaGo, to reducing the energy required to cool Google's Data Centers by 40%, we deeply understand AI and how to apply it in production for massive impact.\n\nPhaidra is based in the USA but 100% remote; we do not have a physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Norway, Italy, Spain, Portugal, and India.\n\n**Please only apply to one opening. If you are a better fit for another opening, our team will move your application. Candidates who apply to multiple openings will not be considered.**\nWho You Are\n\nWe are looking for a very experienced Software Engineer with a focus on MLOps tech leadership to be a part of our growing AI Platform team. You are bold and creative, and have deep empathy for customers. You will design and implement significant parts of the code base and will have the opportunity to make an immediate impact with your work and guide the product and team as we grow.\n\nYou are curious and like to understand technologies and their tradeoffs in depth - providing technical guidance to the team and peers as and when required. Leading by example, you have accumulated a wealth of insights and experiences from your hands-on involvement in the field, and you are committed to rolling up your sleeves and getting work done. You like joining and supporting other engineers in their work to learn from them as well as letting them benefit from your expertise and experience.\n\nYou have the motivation and skills to identify technical product needs, initiate projects and owning their delivery, including the involvement of engineering peers as needed. You are comfortable with challenging the status quo respectfully to drive and deliver technical excellence in the team.\n\n\n* We are seeking a team member located within one of the following areas: USA/Canada/UK/EU\n\n\n\nResponsibilities\n\nThe AI Platform team you are joining is responsible for building the core platform that powers model training, inference and decision making in our products. Furthermore the team owns MLOps and the services hosting our AI capabilities. Productionizing results from Research, as well as extending our systems and providing support according to our customer needs fall into team responsibilities as well. You will join this team as a very experienced engineer with a focus on MLOps solutions to grow our expertise in that area, but also contribute as a software engineer more widely in the team.\n\nAs an organization, we strongly believe in expertise across the stack. As such, you will experience flavors of Machine Learning, Software Engineering, Distributed Systems, MLOps and DevOps.\n\nIn particular, you will:\n\n\n* Design, build and lead the MLOps initiatives and vision for the AI Platform to strengthen automation, orchestration, versioning, observability, monitoring and collaboration for the platform.\n\n* Build and design scalable components for the AI Platform to allow high throughput training and inference for RL agents doing realtime inference for autonomous control of industrial systems.\n\n* Contribute to the design and implementation of the product backend by writing REST & gRPC API services and scalable event-driven backend applications.\n\n* Design clear, extensible software interfaces for the team's customers and maintain a high release quality bar.\n\n* Perform DevOps duties of CI/CD, Release & Deployment management.\n\n* Be a part of our global production oncall team and, own & operate your services in production, meeting Phaidra’s high bar for operational excellence.\n\n* Lead cross-functional initiatives collaborating with engineers, product managers and TPM across teams.\n\n* Mentor your peers and be a technical role-model in the team.\n\n\n\nOnboarding\n\nIn your first 30 days…\n\n\n* You will be immersed in an onboarding program that introduces you to Phaidra and our product.\n\n* You will spend time in the Engineering org, learning how the teams operate, interact, and approach problems.\n\n* You will read various parts of our handbook and familiarize yourself with the documentation culture at Phaidra.\n\n* You will set up your development environment and start working on an onboarding exercise that will introduce you to various parts of our code base.\n\n* You will learn about how we use agile and be able to navigate our sprint boards and backlogs.\n\n* You will learn about various team standards and development & release processes.\n\n* You will start to learn about our system architecture and infrastructure.\n\n* You will start picking up few good “first-tasks” to get yourself accustomed to the end to end release flow.\n\n\n\n\nIn your first 60 days…\n\n\n* You will get a solid understanding of what Phaidra does and how we do it.\n\n* You will meet with team members across Phaidra and started building relationships that will help you be successful at your job.\n\n* You will complete the onboarding exercise and will be on your way to completing your first production task.\n\n* You will take ownership for the MLOps work on the team, identify gaps and propose roadmap items on the topic.\n\n\n\n\nIn your first 90 days…\n\n\n* You will be fully integrated in the team and with team members across the company.\n\n* You will have a more in-depth understanding of our system architecture and infrastructure.\n\n* You will complete your first on-call experience helping monitor and improve our production environments.\n\n* You will become an expert with our tooling.\n\n* You will start to contribute to knowledge sharing throughout Phaidra and the team.\n\n* You will take proactively drive MLOps topics in the team and represent it technically throughout the company.\n\n\n\nKey Qualifications\n\n\n* 10+ years of work experience.\n\n* Proven record on impact as a Tech Leader and bar-raiser for ambitious Software Engineering teams\n\n* Strong experience on designing and implementing MLOps solutions for AI production systems\n\n* Extensive experience with platform Software Engineering with the ability to contribute on all levels as an individual contributor and tech leader\n\n* Strong expertise on building, operating and monitoring large scale multi-tenant systems with high availability, fault tolerance, performance tuning, monitoring, and metrics collection\n\n* Ability to take ownership of realtime production systems - aligning technical with business requirements, raising the bar for operational excellence and on-call incident handling\n\n* Strong expertise in Python and Cloud environments\n\n* Very good grasp of Machine Learning (especially Deep Learning) fundamentals\n\n* Ability to collaborate and communicate effectively in an all-remote setting\n\n* Doing your work with curiosity, ownership, transparency & directness, outcome orientation, and customer empathy.\n\n\n\nBonus\n\n\n* Experience with building applications that can be deployed in cloud, as well as in hybrid or on-prem environment\n\n* Exposure to Reinforcement Learning or other in-depth knowledge on modern ML applications\n\n* Experience with industrial applications, industrial control systems, IoT, sensor time series applications, or similar\n\n\n\nRelevant Technologies from our Stack\n\n\n* Python, Go\n\n* PyTorch, PyTorch Lightning\n\n* Ray.io, Prefect, mlflow\n\n* REST & gRPC micro-services\n\n* Docker, Kubernetes, Terraform & Kapitan\n\n* GCP - GKE, PubSub, CloudSQL, BigTable, Postgres, etc.\n\n* Grafana Cloud, Prometheus\n\n* Poetry, Pants\n\n* Gitlab CI, ArgoCD, Atlantis\n\n\n\nGeneral Interview Process\n\nAll of our interviews are held via Google Meet, and an active camera connection is required.\n\n* \n\nMeeting with Operations (30 minutes): The purpose of this interview is to meet you, learn more about your background, discuss what you are looking for in a new position and cover formalities around your application.\n\n\n* \n\nTech Lead interview (60 minutes): This interview is a combination of technical and cultural fit assessment. We will cover your technical experience and the skills as an engineer and a tech lead while discussing projects that you have worked on in the past. You will meet the manager for the role as well as our VP of Engineering, with the opportunity to ask any questions about the team, role and engineering at Phaidra.\n\n\n* \n\nML system design & SRE (90 minutes): In this interview, we will go over a real world MLOps problem. You can expect to draw architecture diagrams using boxes & arrows in your browser. We will talk about system design, scalability and monitoring\n\n\n* \n\nML interview (60 minutes): This interview will focus on Machine Learning approaches, algorithms and theory. You will be asked about ML algorithms you are familiar with, how they work under the hood and how to use them in an applied setting.\n\n\n* \n\nCulture fit interview with Phaidra’s co-founders (30 minutes): This interview focuses on alignment with Phaidra’s values and the mutual cultural fit.\n\n\n\nBase Salary\n\n\n* US Residents: $156,000-$234,000/year\n\n* UK Residents: £108,000-£162,000/year\n\n\n\n\nSalary ranges for EU countries will vary based on the market rate for the location.\n\nThis position will also include equity.\n\nThese are best faith estimates of the base salary range for this position. Multiple factors such as experience, education, level, and location are taken into account when determining compensation.\nBenefits & Perks\n\n\n* Fast-paced and team-oriented environment where you will be instrumental in the direction of the company.\n\n* Phaidra is a 100% remote company with a digital nomad policy.\n\n* Competitive compensation & equity.\n\n* Outsized responsibilities & professional development.\n\n* Training is foundational; functional, customer immersion, and development training.\n\n* Medical, dental, and vision insurance (exact benefits vary by region).\n\n* Unlimited paid time off, with a minimum of 20 days off per year requirement.\n\n* Paid parental leave (exact benefits vary by region).\n\n* Home office setup allowance and company MacBook.\n\n* Monthly remote work stipend.\n\n\n\nOn being Remote\n\nWe are thoughtful about remote collaboration. We look to the pioneers - like Gitlab - for inspiration and best practices to create a stellar remote work environment. We have a documentation-first culture and actively practice asynchronous communication in everything we do. Our team stays connected through tools like Slack and video chat. Most teams meet daily, and we have dedicated all-hands meetings bi-weekly to build strong relationships. We hold virtual team building events once per month - and even hold virtual socials to watch rocket launches! We have a yearly in-person, all-company summit in locations like Seattle, Athens, Goa, and Barcelona.\nEqual Opportunity Employment\n\nPhaidra is an Equal Opportunity Employer; employment with Phaidra is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. We welcome diversity and strive to maintain an inclusive environment for all employees. If you need assistance with completing the application process, please contact us at [email protected].\nE-Verify Notice\n\nPhaidra participates in E-Verify, an employment authorization database provided through the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA). As required by law, we will provide the SSA and, if necessary, the DHS, with information from each new employee’s Form I-9 to confirm work authorization for those residing in the United States.\n\nAdditional information about E-Verify can be found here.\n\n#LI-Remote\n\nWE DO NOT ACCEPT APPLICATIONS FROM RECRUITERS.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Python, DevOps, Cloud, API, Engineer and Backend jobs that are similar:\n\n $70,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States

\nWe are looking for a Customer Support Supervisor to join our team! \n\nAs a Customer Support Supervisor at Truework, you will lead a dynamic team of onshore and offshore Customer Support Agents, fostering a culture of diamond-level service rooted in our core values: Value Diverse Perspectives, Be Resilient, Consumers First, and Design the Future.\n\n\n\nAt Truework, you would be responsible for:\n\n\n* Mentoring and inspiring a team of Customer Support Agents to ensure exceptional service delivery.\n\n* Conducting continuous training and coaching, nurturing a culture of ongoing learning and improvement.\n\n* Resolving escalated customer inquiries, managing billing disputes and collaborating with relevant teams for resolution.\n\n* Effective workforce management, ensuring capacity and service level goals are met with a focus on process automation.\n\n* Participating in periodic business reviews, presenting performance data, learnings, and strategic improvement plans.\n\n* Experimenting boldly when solving problems, avoiding prolonged deliberation over easily reversible decisions.\n\n* Collaborating with cross-functional teams to optimize workflows and implement customer-centric solutions.\n\n* Advocating for the best outcomes and experiences for customers in all interactions.\n\n* Reviewing and analyzing customer interactions and implementing scalable solutions.\n\n* Providing guidance and support to customers for the implementation of Truework's platform.\n\n* Maintaining expertise in Truework's systems and technology for efficient operations.\n\n* Upholding the highest quality standards for individual and team output.\n\n* Performance monitoring and reporting, evaluating inbound and outbound interaction quality, tracking issues and analyzing results.\n\n* Creating detailed reports reflecting support performance metrics (CSAT, AHT, FRT, QA) and communicating performance to senior management.\n\n\n\n\n \n\nWhat we’re looking for: \n\n\n* 3-5 years of recent experience as a Customer Support Team Lead, Supervisor or Manager, preferably in financial services\n\n* Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics software\n\n* Prior experience working in a remote work environment \n\n* Prior experience working cross-functionally with operations and engineering teams\n\n* Prior experience being directly responsible for using data to prioritize goals with competing interests or objectives, from design to implementation. \n\n* Bonus: Prior experience working in a fintech startup.\n\n\n\n\n \n\nAbout your team at Truework and who you will work with: \n\n\n* Manager: \n\n\n\n* Tonya Strickland, our Senior Customer Support Manager who heads up the Customer Support team at Truework\n\n\n\n\n\n\n\n* Team: \n\n\n\n* Brielle Clearfield, Senior Operations Manager - Working together to ensure high collaboration between Truework’s support and operations teams.\n\n* Kendall Feezor, Customer Success Leader - Working together to ensure Truework’s enterprise customers consistently receive diamond-level support.\n\n* Sambhav Jain, Product Leader - Working together to ensure Customer Support specialists become subject matter experts on Truework’s key product offerings.\n\n\n\n\n\nCash Compensation:\n\nCash compensation for this role is $57,400 - $82,000 (depending on location/experience). Geo-based factoring will be applied to the compensation for remote candidates not located in a metropolitan city. Final offer amounts are determined by multiple factors, including candidate expertise and may vary from the amounts listed above.\n\n \n\nBenefits\n\n\n\n\n\n\n* Flexible PTO policy\n\n* Learning & Development stipend\n\n* Health, Dental, Vision\n\n* Life Insurance, STD, LTD\n\n\n\n\n\n\n\n* Equity\n\n* TruePerks\n\n* Commuter, FSA, HSA\n\n* 401K plan\n\n\n\n\n\n\n\n\n \nBring Your TRUE Self to Work.\n\nOne of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.\n\nIf you have any questions before applying, please do not hesitate to reach out to the recruiter in charge of this role, Tamara Stanic, at [email protected] \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

Company Overview\n\nMarketers have a problem. Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.\n\nMutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it — from data and analytics to AI-powered recommendations and content writing. Our customers are some of the fastest growing companies in the B2B space including Notion, Ramp, Carta and Segment. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.\nAbout the role:\n\nWe are looking for an exceptional leader who can help shape our growing Support and Technical Implementation teams. This role sits at the cross-section of customer experience and technical implementation, providing consultation to our customers on a thorough implementation and ongoing technical guidance as they continue to adopt our product. This is critical in ensuring customers reach their first win and realize value from Mutiny efficiently and effectively. \n\nThis is an incredibly unique role in that it combines aspects of technical implementation, customer support and leadership. This role has three primary goals for success: 1) ensure customers have a  complete and thorough technical setup during implementation to realize value from Mutiny quickly,  2) provide an exceptional customer experience at the front lines by answering technical questions via support tickets through a helpful and consultative approach and 3) attract and retain top talent to help shape the Technical Implementation and Support teams. \n\nHere are some things you’ll do in the next 18 months:\n\n\n* Manage and mentor a team of implementation and support specialists, providing guidance, training, and performance evaluations to ensure an exceptional customer experience.\n\n* Develop and maintain support procedures, documentation, and knowledge base resources to enable efficient resolution of customer inquiries and issues.\n\n* Act as a primary point of contact for escalated implementation and support cases, utilizing technical expertise to troubleshoot complex issues and drive timely resolutions.\n\n* Collaborate with cross-functional teams, including Product, Engineering Sales, and Growth Strategists, to advocate for customer needs and ensure alignment on technical and support priorities.\n\n* Manage Implementation specialists and help lead the technical implementation process for new customers, working closely with Solutions Consulting, Sales and Growth Strategy teams to gather requirements, configure solutions, and deliver successful onboarding experiences.\n\n* Provide hands-on assistance with platform setup, integration, and customization efforts, leveraging technical expertise in areas such as API integrations, data mapping, and automation workflows.\n\n* Develop and deliver training programs for customers and internal stakeholders, enabling them to effectively utilize our products and maximize their value.\n\n* Monitor key support metrics and performance indicators, analyzing trends and driving continuous improvement initiatives to enhance customer satisfaction and retention.\n\n* Stay informed about industry trends, best practices, and emerging technologies in marketing technology and customer support, incorporating insights into our support strategies and processes.\n\n\n\nWhat you bring:\n\n\n* 3-8 years of experience in a Support, Implementation or CSM role owning technical aspects of the customer experience. Marketing or Sales technology experience is required.\n\n* A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience.\n\n* An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what’s working and what needs to change.\n\n* A strong collaborator and communicator that virtually everyone loves to work with.\n\n* Good project management skills. Can stay organized and keep the trains running on time to hit goals.\n\n* Someone who can write practical advice and share analyses in a crisp, clear and engaging way.\n\n* Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.\n\n* A creative thinker who is quick on their feet and can pull things together in a scrappy way.\n\n* A kind human who wants to build an extraordinary customer experience, culture and brand.\n\n\n\n\nThis is a fully remote role.\nWhat you’ll get out of it:\n\n\n* We are backed by Sequoia Capital, Y Combinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce, and Snowflake. We are growing incredibly fast and about to hit another inflection point. The potential is unreal. Join and you’ll see what we mean.\n\n* You will create a name for yourself by getting to work with and support some of the fastest growing companies in B2B SaaS.\n\n* You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).\n\n* You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.\n\n* You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Seattle, and Austin). This combination of experience-based work is a competitive advantage we continue to invest in.\n\n\n\n\nThese values define how we approach our work every single day:\n\n😜 Work should feel like play 🏃 Faster always wins 🍯 Stir the pot, regularly 👀 Do the right thing when no one’s watching 🛥️ All hands on deck 🌎 Live in the world you want to change\n\nAt Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.\nCompensation\n\nMutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits.\nAdditional benefits:\n\n\n* Live and work from anywhere\n\n* Quarterly offsites in fun cities like Brooklyn and Austin\n\n* Flexible paid time off and generous parental leave\n\n* 100% medical, dental, and vision coverage\n\n* $1,500 WFH stipend\n\n\n\n\n#LI-MT1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API, Marketing and Sales jobs that are similar:\n\n $90,000 — $145,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

See yourself at Twilio\n\nJoin the team as our next Personalized Support Manager\n\nLocation: Remote U.S. in EST/CST Time Zones\nWho we are & why we’re hiring\n\nTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.\nAbout the job\n\nThe Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. \nResponsibilities\n\nIn this role, you’ll:\n\n\n* Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. \n\n* As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well-being. \n\n* You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.  \n\n* You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team.\n\n\n\n\nQualifications \n\nNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\n\nRequired:\n\n\n* 6+ years of experience as part of a support or operations team in a software or SaaS company.\n\n* 4+ years of experience leading a technical support team in a software or SaaS company.\n\n* Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. \n\n* Exceptional emotional intelligence, interpersonal communication and professional writing skills. \n\n* Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery.\n\n* Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.)\n\n* Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. \n\n* Diplomacy in uncertain situations with an analytical and process driven solution approach.\n\n\n\n\nDesired:\n\n\n* Knowledge of networking protocols, standards, troubleshooting and cloud computing. \n\n* Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. \n\n* Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. \n\n\n\nLocation \n\nRemote U.S. in EST/CST Time Zones \nOther Notes\n*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.\n\nThe estimated pay ranges for this role are as follows:\n\n\nBased in Colorado: $99,360.00 - $124,200.00 \n\nBased in New York, Washington State or California (outside the San Francisco Bay Area): $105,200.00 - $131,500.00\n\nThis role may be eligible to participate in Twilio’s equity plan. \n\nAll roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\n\n\n\n\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. \nWhat We Offer\n\nThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\nTwilio thinks big. Do you?\n\nWe like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\n\nSo, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\n\nIf this role isn't what you're looking for, please consider other open positions. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n $60,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States

\nHelp us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.\n\n\nWe’re spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and electric car chargers, to low carbon heating, home batteries, solar, and beyond. Utilising Octopus’ awesome tech power, we deliver smart energy solutions for our customers.\n\n\nAs the face of the company, our diverse, industry-leading field force delivers the same outrageous experience Octopus customers love and expect.\n\n\nAt Octopus Energy Services we are executing phenomenal growth plans to bring smart meters & EV charging to customers homes. We are building a UK-wide team of engineers that will inspire our customers and give them the tools to fight climate change.\n\n\nEngaging and motivating our engineering teams is key to success so we need an awesome, highly motivated people leader to drive the day to day running of the team. If you think you have what it takes, read on...\n\n\n\nWhat you'll do \n* You'll lead and inspire multiple awesome engineers to deliver truly epic customer experiences.\n* You’ll support our Recruiters and our Talent Team in bringing the very best people into our business, designing and creating the team.\n* You’ll ensure that our people have all the necessary skills, support, mentoring and equipment to consistently do an excellent job. You’ll design the requirements and work with suppliers and experts to get these in place.\n* You’ll be instrumental in designing the processes and ways of working for our engineers to deliver an epic customer experience.\n* You’ll inspire and motivate the team to be part of our zero carbon journey, encouraging creativity and challenge to make things better and more efficient\n* You’ll coach your team to help awesome people be more awesome, and you’ll create a working environment that enables engineers to excel, grow and develop.\n* You’ll support the Operations Manager’s in delivering business strategy, building the team, delivering projects and driving superb team performance and customer service.\n* You’ll support the Technical assurance team in delivering quality installations and support relevant accreditation requirements and visits out in the field.\n* You’ll ensure customers have awesome experiences and, if anything goes wrong, do whatever it takes to make things right, meeting the customer face to face where appropriate\n\n\n\nWhat you'll need\n* You must have experience leading and inspiring people in operational field and engineering roles to deliver epic customer service.\n* You must have demonstrable experience of leading engineers in a field based environment, either out on site or in customers homes.\n* You must have relevant industry experience, certainly in utilities and preferably in the energy/electrical/renewables/smart metering/low carbon space.\n* Ideally you will have an understanding of the electrical / metering industry.\n* You must be a confident and experienced leader who can hit the ground \n* running and start to deliver quickly and in a lean environment, happy deliver tasks at every end of the spectrum - big and small.\n* You’ll be organised, cool headed and have and resilience that allows you to be calm under pressure.\n* You’ll be someone who builds your network quickly and collaborates with them to deliver at speed, with a focus on quality, safety and customer experience.\n* You’ll have awesome people skills, a keen eye to detail and the ability to think creatively.\n* You’ll be proactive, anticipating the needs of customers, your team and your colleagues and you will be productive in the way you work.\n* You’ll be happy to travel, visiting engineers on site, supporting engineers through their training and onboarding in Slough, meeting with customers and interacting with partners and suppliers.\n* You’ll have a drive to innovate and be excited to do things differently.\n* You’ll be passionate about energy efficiency and the fight against climate change.\n\n\n\nWhy else you'll love it here\n* Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!\n* Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people  \n* Visit our perks hub - Octopus Employee Benefits\n\n\n\n\n\nIf this sounds like you then we'd love to hear from you. \n\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Design jobs that are similar:\n\n $30,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited Kingdom, Remote