Careers at Tide is hiring a Remote IT Support Engineer
\nWho are Tide:\n\nAt Tide, weโre on a mission to save businesses time and money. Weโre the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. \n\nTide is about doing what you love. Weโre looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. \n\nWhat weโre looking for:\n\nReporting to the Head of IT and InfraOps, you will be a support focused engineer and will have a background in IT Systems and cloud native administration. Youโll also be entrepreneurial and have the ability to work with a talented global team of engineers while demonstrating an appetite to gain good technical competency and ensuring that the highest levels of system availability, performance and security are met. \n\nAs an IT Enablement Engineer youโll be administering and maintaining IT cloud Infrastructure related technologies within Tide, while also providing 1st/2nd line support functions for the service desk and support teams.\n\nAs an IT Enablement Engineer youโll be: \n\n\n* Administering Tideโs Corporate IT and Infrastructure tech stack, managing current technologies, improving existing practices, integrating the multiples of SaaS applications with Tide systems\n\n* You will maintain the reliability of the macOS and Microsoft Windows platforms with deployment workflows, and software updates\n\n* You will work to scale our Mobile Device Management platforms to support fast-moving teams in a fast-paced environment while helping end users get the most out of their macOS and Windows devices.\n\n* Providing 1st/2nd line systems and application level support to end users\n\n* Troubleshooting problems, answering questions and providing training on IT Systems to end users.\n\n* Identifying, testing, and implementing workarounds for reported issues\n\n* Assist in the maintenance and rollout of new applications and their integrations.\n\n* Document procedures, policies, technical instructions and security practices\n\n\n\n\nWhat makes you a great fit: \n\n\n* You have working knowledge of the following MDM tools\n\n\n\n a. JAMF Cloud\n b. Microsoft Modern endpoint management tools - Intune.\n\n\n* You have knowledge about Okta & you have experience with Identity and Authentication tooling (Okta)\n\n* You have working knowledge of Atlassian backend.\n\n* Knowledge of Google workspace administration would be an added bonus.\n\n* You have knowledge about Windows devices and Windows OS troubleshooting, including device formatting and hardware preparation.\n\n* You have knowledge about Apple devices, Mac OS and its configuration.\n\n* You have a practical level of experience working with ITSM platforms and ticketing systems, specifically Atlassian (JIRA & Confluence)\n\n* Excellent customer focus and a can-do attitude and good communication skills\n\n\n\n\n \n\nWhat youโll get in return: \n\n\n* Competitive salary\n\n* Self & Family Health Insurance\n\n* Term & Life Insurance\n\n* OPD Benefits\n\n* Mental wellbeing through Plumm\n\n* Learning & Development Budget\n\n* WFH Setup allowance\n\n* 15 days of Privilege leaves\n\n* 12 days of Casual leaves\n\n* 12 days of Sick leaves\n\n* 3 paid days off for volunteering or L&D activities\n\n\n\n\n\nTidean Ways of Working \n\nAt Tide, weโre Member First and Data Driven, but above all, weโre One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.\n\nTide is a place for everyone\nAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe itโs what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyoneโs voice is heard.\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, macOS, Cloud, Microsoft, Mobile and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew Delhi, Delhi, India
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout the role\n\nDataCamp is a cloud-oriented company with a global presence. Our employees are located in 3 locations: New York (US), Leuven (BE), London (UK), or working remotely. We are a team of people with varying skill sets, from technical DevOps engineers to enthusiastic salespeople.\n\nYou will be responsible for supporting and enabling our internal teams, in-person and remote, and maintaining our internal SaaS based systems. You will be exposed to many different technologies like Okta, Google Workplace, MS365, Atlassian Jira, Servicedesk, Jamf, and Make. As such, you will not be expected to know everything, but expected to be resourceful in finding solutions.\n\nAs IT Support Engineer, you will have excellent customer service and communication skills with an eagerness to learn and do more. You will need a โyes, I canโ attitude. Youโre always looking for opportunities to improve our corporate IT environment and asking what else can be done to help. \n\nYou will play a key part in the day-to-day corporate IT operations, support for internal IT systems and, together with the People Business partner, the main contact in the London office for workplace-related questions and tasks. You will have the opportunity to impact and drive future improvements and owning your day-to-day work. \n\n \n\nWorking odd hours on occasion and traveling between offices (New York, London, Leuven) may be required. You will report to the Head of IT.\n\n \n\nResponsibilities\n\n\n* Support DataCamp Staff in their IT operations\n\n* Onboard and welcome new joiners and Manage Access\n\n* Maintain accurate Asset Management records\n\n* Ensure up-to-date Endpoint Security\n\n* Managing DataCampโs internal infrastructure and Saas applications. \n\n* Keep systems compliant with internal security standards\n\n* Document support and operations processes\n\n* Execute projects to improve systems and operations\n\n* Assist in preparation for infosec audits\n\n* Assist with IT hardware and software procurement\n\n* Assist with London office workplace and event management\n\n\n\n\n \n\nThe ideal candidate \n\n\n* Ability to help DataCamp employees solve software problems and Apple hardware products, including laptops, desktops, phones, and accessories.\n\n* Experience with hosted productivity and communications applications, including Google Workspace, MS Office, Zoom, Okta, Slack, and other commonly used SaaS systems, and the ability to support onsite and remote employees.\n\n* A positive, service-oriented attitude, needs to be a problem-solver\n\n* Highly responsive\n\n* True team player\n\n* Excellent oral and written communication skills.\n\n* Detail-oriented\n\n* Hands-on\n\n* Resourcefulness โ the ability to figure things out\n\n* Good Knowledge of MacOS and Google Workplace\n\n* Knowledge of JAMF, Okta, and Atlassian is a plus.\n\n* Experience using and managing ticket-based enterprise workflow management systems, particularly Atlassian products, is a plus. \n\n* Willingness to travel occasionally to remote offices\n\n\n\n\n \n\nItโs a plus if \n\n\n* You have the ability to support and assist employees using AV systems, both on-site and remotely\n\n* You are a Jamf Certified Admin or Jamf Certified Expert\n\n\n\n\nYou have experience with automation tools like Make, Atlassian automation, Slack Workflows, โฆ\n\n\n* You have experience working in an ISO 27001 or SOC2-certified environment\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, macOS, InfoSec, DevOps and Engineer jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Zoox is hiring a Remote Senior Client Services Engineer
\nAs a Senior Client Services Engineer, you will be the technical escalation point for all Client Service Engineers and Technicians. You will help engineer technical solutions, assist with day-to-day support operations, and drive projects to improve user experience and team efficiency. This role requires an individual to be highly technical, have exceptional problem-solving skills, and have strong communication and leadership skills. \n\n\n\nIn this role, you will:\n* Provide support for all end-user technology services while in-person, or remote via Jira Service Desk and Slack. \n* Develop, enhance, and implement Client Services processes and policies. \n* Schedule, manage, and direct Client Services team members on a daily basis.\n* Research, install/implement, and upgrade internal systems and Saas platforms.\n* Purchase hardware and software, and contribute to quarterly financial planning.\n* Deploy and maintain conference room systems, printers, digital signage, and other office equipment.\n* Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience. \n* Create and maintain documentation for internal team processes and user-facing support articles.\n* Travel may be required to support various locations within the Bay Area.\n\n\n\nQualifications:\n* 8+ years of experience in an IT Support/Admin role.\n* 2+ years of experience in a lead role.\n* Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.\n* Experience with VMware and client-level virtualization software (Parallels, VirtualBox, etc.)\n* Experience with Google Workspace administration and troubleshooting.\n* Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)\n* Strong security foundation and endpoint best practices. \n* Experience with Jira, Confluence, or similar ticketing and documentation tools.\n* Strong knowledge of Active Directory account administration.\n* Experience configuring and/or troubleshooting Single Sign on (Azure, Okta, Ping, etc.)\n* Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)\n* Scripting experience (PowerShell, bash, Python, etc.)\n* Strong critical thinking, problem-solving, communication, and prioritization skills. \n\n\n\n\n\nCompensation\nThere are three major components to compensation for this position: pay, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The pay range for this position is $135,000 to $165,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The pay range listed in this posting is representative of the range of levels Zoox is considering for this position.\n\n\nZoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.\n\n\nAbout Zoox\nZoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. Weโre looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.\n\n\nFollow us on LinkedIn\n\n\nAccommodations\nIf you need an accommodation to participate in the application or interview process please reach out to [email protected] or your assigned recruiter.\n\n\nA Final Note:\nYou do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, macOS, Senior and Engineer jobs that are similar:\n\n
$50,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nFoster City, CA
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.