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Remote Engineer Cloud Executive Customer Support Devops Job in December 2019 at Skyscrapers posted 2 years ago

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Previously

Skyscrapers


Customer Lead Engineer

verified

Customer Lead Engineer


Skyscrapers

verified

devops

cloud

engineer

customer support

devops

cloud

engineer

customer support

2yr

Stats (beta): πŸ‘ 939 views,✍️ 0 applied (0%)
You are passionate about open source technology, public cloud, containers, devops and modern application architectures and workflows? Then you might be the person we’re looking for!\n\n## About the role\n\nFor the *Customer Success Circle* we are looking for a person that can fill the role of *Customer Lead Engineer* as primary role. This role would ideally by combined with a more technical role that we have open (check our other openings).\n\nSkyscrapers has various kinds of customer stacks ranging from custom built cloud platforms based on CodeDeploy to the fully standardised container based platforms we've been building lately. The Customer Success circle is the group that works directly with our customers to deliver that technology and provide the necessary guidance.\n\nPeople in the Customer Lead Engineer role work with our customers to deliver the right technology, make sure they can use it and that the cooperation evolves in the right (technical) direction.\n\n## Your key responsibilities\n\nThis role is a combination of technical first point of contact, hands-on technical advisor and trusted liaison between both companies.\n\n* Be the main liaison between the customer’s development/ops and our team(s)\n* Communicate important events (roadmap changes, operational issues, …) to all stakeholders\n* Ensure operations go smooth for your customers\n* Support operational coverage of all customers, follow up and solve incidents\n* Bring customer feedback to the attention of the right circles in Skyscrapers\n* Align Skyscrapers Reference Architecture and customer roadmaps\n* Understand customer business, culture, challenges and direction\n* Integrate customers in our way of working (process, guidance & education)\n* Follow up customer work (setups, changes, etc) as they are handled in the Skyscrapers organisation.\n* Participate in a 24/7 rotation and emergency response (company wide) and some other non-24/7 shared responsibilities\n* Potentially take up other roles as well (secondary roles)\n\n## Interested?\n\nInterested? You can find [a more detailed description of the role here](https://skyscrapers.eu/jobs/lead-engineer). Also be sure to check out [the general jobs page for more important information](https://skyscrapers.eu/jobs).

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