Magnet Forensics is hiring a Remote Customer Success Manager Private Sector
\nWho We Are; What We Do; Where weโre Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. Weโre pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nMagnet Forensics is in search of a seasoned Customer Success Manager dedicated to enhancing our corporate sector customers' overall experience during their engagement with our products and interactions with our organization. As a key player in this role, you will be responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touch-points, technical support, training, and soliciting valuable product feedback and feature requests. \n\n\nThe mission of the Customer Success Manager extends to guaranteeing that these proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.\n\n\n*The coverage for this role is focused on EMEA and APAC. \n\n\n\nRole Responsibilities:\n* Manage customer 360-degree (C360) view and ensure stakeholders have insightful data at the right time;\n* Execute successful customer onboarding and implementation, including product, network, and license set-up;\n* Be the trusted partner for the customer on product features and functionality;\n* Build lasting customer relationships for the team;\n* Collaborate with pre-sales in order to have a seamless bridge between sales and post-sales activities;\n* Collaborate closely with internal team members to support renewals and expansion opportunities;\n* Leverage business intelligence and proactive customer interaction to verify customer experience is always top-notch;\n* Be the primary customer advocate within the company and manage any challenges that may arise;\n* Support and work with internal teams to resolve any customer complaints;\n* Collect and advocate for customer training requirements;\n* Responsible for moderating Magnetโs User Communities in order to foster community interaction, improve customer experience, and increase sharing of best practices.\n\n\n\nQualifications:\n* Experience in a customer facing role providing exceptional customer experience;\n* Technical account management skills and the ability to speak to technical functionality of a product to both technical and non-technical audiences;\n* Self-driven and proactive;\n* Excellent verbal and written skills, with sufficient mobile device and computer literacy to speak to the product capabilities;\n* Highly organized and ability to multi-task;\n* Excellent team-working skills.\n\n\n\nNice to Haves: \n* Being Multi-lingual (Reading, Writing, and Speaking) - with an emphasis on German, French, or Italian;\n* Experience working in Digital Forensics or Incident Response;\n* Experience working in Salesforce CRM and Gainsight.\n\n\n\n\n\nThe Most Important Thing: \nยท Weโre looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences: \nยท Greater Good โ We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world. \nยท Respect โ We hold ourselves accountable through transparent sharing of information and we have faith in each otherโs abilities \nยท Innovation โ We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors. \nยท Teamwork โ We collaborate internally and externally, while caring about each other and listening to our customers. \n\n\nWeโre committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If youโre interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, Mobile and Sales jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUnited Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Motive is hiring a Remote Software Engineer DevOps
About the Role: \n\nAs a Senior Engineer on the Developer Productivity team, you will spearhead the effort to build systems and automation that are the development, build, and delivery backbone of the Motive platform across SaaS, Mobile, and Embedded/IoT products. With a focus on secure and highly scalable distributed services, you will leverage technology such as Kubernetes, ArgoCD, ProwCI, Tekton, Bazel, and whatever the future may hold to advance an automated and easy to use and maintain ecosystem to support Golang, Ruby on Rails, and Python services (as well as Kotlin and C for our Mobile and Embedded friends!). If creating direction for and implementing top-tier development tools, automation, infrastructure, and release pipelines, while providing guidance and mentorship to fellow engineers excites you, then Motive has the perfect role for you.\nWhat Youโll Do: \n\n\n* Help define the direction and initiatives for the team and platform.\n\n* Strategize and build fully automated bootstrapping and delivery pipelines. \n\n* Progress and evangelize self-service engineering technologies and approaches.\n\n* Advance the local development experience while maintaining consistency.\n\n* Build self-healing infrastructure that enables fast, robust automated testing.\n\n* Improve the performance and reliability of existing systems.\n\n* Host Brown Bag sessions, demos, and more to drive adoption and collaboration.\n\n* Coach and mentor team engineers and collaborate on designs.\n\n\n\nWhat Weโre Looking For: \n\nWe are looking for someone with advanced knowledge and experience in creating and improving systems that will help the engineering org to function more efficiently. This individual will have prior experience in some or all of the following:\n\n\n* Building CI/CD infrastructure with multiple pipeline solutions over the years ( such as Tekton, Prow, CircleCI, Jenkins, Spinnaker, Github Actions, etc.)\n\n* Improving the SDLC release process.\n\n* Streamlining microservice creation mechanisms.\n\n* Streamlining developer's local environments (Ansible, local kubernetes, etc.)\n\n* Git flow and versioning strategy expertise.\n\n* Working with mechanisms that facilitate reproducible builds across the org.\n\n* Experience improving the developer experience with multiple stakeholders in a large organization.\n\n* Experience in Golang, Ruby on Rails, Python or similar languages.\n\n* Working knowledge of AWS services and technologies.\n\n* Experience with infrastructure as code and configuration management (Terraform, Ansible, Helm, etc.)\n\n* Experience with large scale distributed release management processes. Experience with Bazel is a plus.\n\n* Experience in a containerized world with orchestration frameworks such as Kubernetes.\n\n* 5+ years engineering experience\n\n\n\n\nBonus Skills to have\n\n\n* \n\n\n* Experience with Gerrit and Android OS (AOSP) build systems\n\n* Experience with embedded systems builds and compiles\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, DevOps, Ruby, Mobile, Senior, Android and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nCrowdbotics is on a mission to democratize the software development process by providing entrepreneurs, product managers, and technical teams with the tools to build applications with zero to minimal coding. Embedded in our DNA are the following beliefs and values:\n\n\n* open systems empower our customers to build future-proof businesses on our platform.\n\n* open architectures enable customers to leverage the โbest-of-breedโ technologies for their business and our platform should support and embrace them.\n\n* machine-generated code is just a means to an end. It needs to coexist with human-written code, and be readable by humans in order to be truly useful.\n\n* customers stay on our platform because of the openness, flexibility, and value that our platform offers, and not because they are locked into our platform through inaccessible code.\n\n* talent is global and we will strive to make it accessible to our customers with minimal effort. We are looking for like-minded people who believe in our mission, and share our vision of a world where anyone can build software - at scale.\n\n\n\n\nCrowdbotics is in need of a technical writer to make our products easy to use and integrate by creating useful content for developers and everyday users. Our documentation must exemplify quality and instill trust.\n\nCrowdbotics cares deeply about the developer experience for our customers and agency partners. Our products require innovation and creativity to create an excellent user experience and to increase developer velocity. We need writers with exceptional writing ability and solid technical competence to provide an engaging developer experience.\n\nKey Responsibilities:\n\n\n* Document new products, features, and APIs\n\n* Document standards, guidelines, and best practices for customer and agency developers\n\n* Organize documentation and make it easily discoverable\n\n* Maintain content quality through curation and content performance analysis\n\n* Push Crowdbotics and the industry forward by dreaming up and implementing new ways to deliver, author, analyze, and interact with technical content\n\n\n\n\nQualifications:\n\n\n* 5+ years of Technical Writing experience \n\n* Able to collaborate, partner with, and learn from other members of the product team \n\n* Proficient in HTML and Markdown\n\n* Conversant with Git\n\n* Creative, empathetic, optimistic, and curious\n\n* Adept at communicating technical concepts clearly and precisely\n\n* Able to quickly iterate and improve\n\n* A perpetual learner and teacher\n\n* Experience writing about backend languages like Ruby, Go, Python, PHP, Node, or Java\n\n* Experience selection and implementation of automated documentation tools\n\n* Experience leading information architecture projects\n\n\n\nBonus attributes:\n\n\n* Remote work experience.\n\n* Previous experience with designing mobile or web app development applications for technical and non-technical users.\n\n* Experience with React, Bootstrap, Heroku and/or Shopify.\n\n* You have built an app with the Crowdbotics App Builder (https://www.crowdbotics.com/app-builder).\n\n* Note: If you are excited about this role and our mission - we strongly encourage you to share your design portfolio as part of your application.\n\n\n\nAbout Crowdbotics\n\n\n* Crowdbotics is a new way to build software using modular parts and a visual build tool. Weโve made a bet that the people building products and companies around Crowdbotics represent a new kind of software creator that, if we do our job right, will become the new normal for how people build software in the next decade โ with readymade parts, cloud talent, and automated tools that empower everyone to be a maker. We see this as the future, and our customers, investors, and the market do too. To that end, Crowdbotics is creating what we call an โOperating System for Application Developmentโ. What exactly does this mean? Contemporary application development requires the use of multiple tools and processes that are often spread across multiple disconnected systems. The Crowdbotics App Builder seeks to unify all these tools and processes into a single system with 4 key facets:\n\n* No-code engine which enables users to build applications without coding, including a way to create database models visually, import screen layouts and designs from common development tools, and visually link screens to external services.\n\n* Workforce management which enables a user to source talent from a curated menu of Crowdbotics experts who can help take your product over the finish line.\n\n* Process and Project Management: We enable a user to manage all aspects of their agile development process, including tasks, milestones, and deadlines.\n\n* Deployment and post-deployment maintenance which allows the user to one-click deploy their application to various cloud providers (Heroku being the most popular), app stores, and to provision and manage other infrastructure resources seamlessly.\n\n\n\nTop 10 reasons to work for Crowdbotics:\n\n\n* Work with helpful, kind, motivated, and talented people.\n\n* Work remote so you have no commute and are free to travel and move.\n\n* Have flexible work hours so you are there for other people and free to plan the day however you like.\n\n* Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.\n\n* Our open architectures enable customers to leverage the โbest-of-breedโ technologies for their business and our platform supports and embraces them.\n\n* Talent is global and we will strive to make it accessible to our customers with minimal effort. We are looking for like-minded people who believe in our mission, and share our vision of a world where anyone can build software - at scale.\n\n* Work on a product used by lots of people that care about what you do.\n\n* Our open systems empower our customers to build future-proof businesses on our platform.\n\n* Focused on results, not on long hours, so that you can have a life and don't burn out.\n\n* Open internal processes: know what you're getting into and be assured we're thoughtful and effective.\n\n\n\n\nCrowdbotics is an E-Verify Employer and this organization participates in E-Verify. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud, HTML, Mobile and Backend jobs that are similar:\n\n
$45,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBerkeley, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.