\nThoughtExchange is the world’s most trusted engagement and survey platform for leaders who drive change and alignment. We support a diverse range of clients from top school districts across North America to Fortune 500 companies and Public Sector innovators. We’re also winners of Quartz’s Best Companies for Remote Workers and Canada’s Top Growing Companies.  Join us on our journey to accelerate change for good through inclusive problem-solving!\n\n\nWe are looking for an Account Manager (AM) to join our Civic team to drive business outcomes that result in renewals, expansion, and customer advocacy. They will partner with the Customer Success Manager to support a seamless customer journey from onboarding to renewal for some of the top school districts & public sector clients across North America. The ideal candidate has impeccable relationship-building and negotiation skills. They are a problem-solver not afraid to think outside the box and are customer-centric in everything they do. \n\n\n\nWhat You’ll Do: \n* Drive Renewal & Expansion Goals: Follow a strategic and revenue-focused approach to managing the end-to-end renewal process for a portfolio of assigned customer accounts. Develop and execute strategies to drive engagement and adoption of ThoughtExchange products and identify opportunities for upselling and cross-selling.\n* Discover and Prove Value to Executive Sponsor: Understand what value means to the customer via ongoing discovery and success planning. Provide customers with quarterly business reviews/reports. Proactively engage with existing customers to review overall account health, customer outcomes, and new product offerings, and consult to help sustain and grow our footprint in these accounts. \n* Customer Relationship Management: Be strategic in identifying and developing relationships with the Executive Sponsor, Champions and other key contacts within the assigned portfolio to be seen as a trusted advisor and valued partner; leverage these relationships to expedite your other responsibilities. Build relationships with customers by traveling for in-person events and conferences\n* Cross-Team Collaboration: Collaborate with internal TE teams to ensure that the customer has a smooth customer experience; that the CSM is well positioned to drive usage and value; that the customer is set up for success; and that product and marketing continues to hear customer feedback.\n* Data Analysis/Forecasting: Analyze client feedback and data to identify areas for improvement and develop plans to address them. Maintaining accurate and up-to-date account data and forecasting through administrative precision in Salesforce, Dooly, Domo \n* ADEI: Support our Anti-Racism and Diversity, Equity and Inclusion (ADEI) mandate by (at a minimum) being aware of our ADEI commitment and initiatives and completing all required ADEI training.\n\n\n\nWhat We Think Is True About You:\n* You have a minimum 3 years of work experience in account management, preferably in SaaS\n* You have a minimum 2 years of quota-carrying experience based on renewals \n* Demonstrated knowledge and skills like value articulation, objection handling, discovery skills, experience conducting Quarterly Business Reviews and renewal conversations\n* You have experience managing a challenging book of business \n* You have a proven ability to listen deeply, understand and communicate effectively with all levels of stakeholders, including senior leadership\n* Collaborative and exceptional relationship builder with both internal and external stakeholders\n* Critical and strategic thinking skills\n* Proven ability to take ownership and demonstrate accountability\n* Able to travel to meet clients in Canada and the United States about 4-5 times a year \n\n\n\nNice to have:\n* Experience working in the Education or Public vertical or with a survey product\n* Experience with B2B SaaS sales with a yearly or multi-year renewal cycle \n* Experience with supporting a complex, unique product\n* Experience in a fast-paced, dynamic startup/scale up\n\n\n\n\n$80,000 - $89,000 a yearThe base hiring range for this role is $80,000-$89,000 CAD ($133,500-148,000 On-Target Earnings). Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.\n\nIf you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. \n\n\nThoughtExchange welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.\n\n\nWhat we offer:\nThoughtExchange wants to ensure our people are heard, supported, and cared for—so we invest in our employees. We're continuously asking our employees what they need to ensure we're supporting their successes in the workplace and in life. We are proud to offer our employees the following:\n\n\nBenefits & Well-Being: From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options and company-wide Mental Health days off scheduled through the year. Our benefits package also includes maternity & parental leave top-up programs and access to Cyno, which offers personal & professional support services like career coaching & counselling.\n\n\nFlexibility: We’ve been remote-first for over ten years. We’re contribution-focused, and we operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.\n\n\nOwnership: In addition to competitive pay and benefits, employees receive share options when joining the company. Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company. \n\n\nCulture: We walk the walk when it comes to our product, and we make sure no important decisions are made without including our employees' perspectives. We value and prioritize everyone’s voice, so we use our anonymous, anti-bias platform to make sure people are comfortable sharing their real thoughts and feedback.\n\n\nCompensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, taking into account all the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. \n\n\nConnection: In addition to remote hubs of employees across Canada & the US and offices in Rossland & Vancouver, we get together once a year as a company in some pretty cool locations. We also connect virtually as a company on a monthly basis and celebrate one another in our #gratitude Slack channel. \n\n\nGrowth: You’ll have the opportunity to join regular Anti-racism, Diversity, Equity & Inclusion (ADEI) and Learning & Development sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Senior, Marketing, Sales and Non Tech jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote in Canada

\nAbout the Company: \n\n\nWork for one of the 50 Best Fully Remote Startups To Work For 2023 according to BuiltIn. Mentor Collective has also been recognized in the top 100 Best Remote Companies to Work For in 2022 as well as in the Top Ten Best Small Companies to Work For in Boston (2021 & 2020). Learn more about our culture here. \n\n\nMentor Collective is the industry-leading provider of mentoring programs. We partner with 200+ colleges and employers to provide all students with a relevant, trained peer, professional, or alumni mentor. Our partner institutions have seen an average reduction in melt rates of -13.79% and an average effect on retention of +5.67%, with a total of more than 310,000+ mentorships created since our inception in 2015. \n\n\nAbout the role:\n\n\nAt Mentor Collective, the Partnerships (aka Sales) team serves as the starting point for every new partner relationship, making this a crucial role within our organization. Partnerships Directors (aka Account Executives) develop and execute a territory sales plan. This role acts as a trusted and informed advisor to the marketing team. \n\n\nOur Partnerships Directors are motivated by improving the student experience on college and university campuses and are passionate about sales. An ideal candidate is comfortable in a sales environment and working in a growing, changing start-up.\n\n\nThis position reports to VP of Partnerships (Sales).\n\n\n\nResponsibilities:\n* Sales and Business Development:\n\n\n* Identify, prospect, and qualify new leads within the education industry.\n* Develop and implement effective sales strategies to meet or exceed revenue targets.\n* Conduct product demonstrations and presentations to potential customers.\n* Collaborate with the marketing team to generate and execute lead generation campaigns.\n* Understand customer needs and tailor product solutions to meet their specific requirements.\n\n\n\n* Product Knowledge and Expertise:\n* Stay updated on industry trends, competitor offerings, and advancements in educational technology.\n* Demonstrate a deep understanding of our SaaS Ed Tech platform and its features.\n* Effectively communicate the value proposition and benefits of our solutions to potential clients.\n\n\n\n* Sales Pipeline Management:\n* Maintain accurate and up-to-date records of all sales activities and customer interactions using CRM software.\n* Track and report on sales performance metrics, revenue forecasts, and progress towards targets.\n* Work with the sales team and management to strategize and optimize the sales pipeline.\n\n\n\nExample goals/KPIs include:\n* Partnerships Directors lead activities to generate brand awareness and interest in territory. Creating qualified opportunities to sustain a 3X pipeline. \n* Quota based of TAM and achievable metrics \n\n\n\nJob Requirements: \n* At least 5 years of experience working in EdTech, new business-focused sales role with proven track record of hitting quotas and metrics \n* Experience navigating a multi-decision-maker enterprise sales process\n* Excellent relational and communication skills, both written and verbal.\n* U.S. work authorization required\n* 75% EST working hours overlap\n\n\n\nPreferred Qualifications: \n* Previous experience selling in Higher Education\n* Experience working in a startup environment and navigating ambiguity \n* Prior full-time remote experience\n\n\n\nBenefits:\n* 100% remote company\n* 5 Medical plans - all PPO plans\n* 1 Medical plan option is 100% employer-covered (employee-only tier) \n* 5 Dental/Vision plans\n* HSA, FSA, Dependent FSA options\n* Annual travel benefits to seek out-of-state care from specialists for reproductive and gender-affirming care\n* One year covered for Talkspace mental health therapy\n* One Medical membership covered 100% \n* Flexible PTO with a minimum requirement for employees\n* 12 Company holidays\n* Company-wide 'winter break' between Christmas & New Year each year\n* 401k benefits\n* Stipend for WFH office setup\n* Flexible work schedule, ability to work remotely while traveling\n\n\n\n\n$85,000 - $115,000 a yearCompensation: $85,000 - $115,000 per year (total compensation inclusive of base & variable) based on experience. This is a Full-Time, Exempt position. \n\nYou are welcome at Mentor Collective\n\n\nMentor Collective welcomes any and all people, embracing their age, race, gender identity, sexual orientation and expression, physical or mental ability, ethnicity, nationality, culture, religion, and perspective. We want to create an inclusive and equitable work environment that reflects the very students and universities we serve.\n\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education, Marketing, Sales and Non Tech jobs that are similar:\n\n $55,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote