\nWe are looking for a Customer Support Supervisor to join our team! \n\nAs a Customer Support Supervisor at Truework, you will lead a dynamic team of onshore and offshore Customer Support Agents, fostering a culture of diamond-level service rooted in our core values: Value Diverse Perspectives, Be Resilient, Consumers First, and Design the Future.\n\n\n\nAt Truework, you would be responsible for:\n\n\n* Mentoring and inspiring a team of Customer Support Agents to ensure exceptional service delivery.\n\n* Conducting continuous training and coaching, nurturing a culture of ongoing learning and improvement.\n\n* Resolving escalated customer inquiries, managing billing disputes and collaborating with relevant teams for resolution.\n\n* Effective workforce management, ensuring capacity and service level goals are met with a focus on process automation.\n\n* Participating in periodic business reviews, presenting performance data, learnings, and strategic improvement plans.\n\n* Experimenting boldly when solving problems, avoiding prolonged deliberation over easily reversible decisions.\n\n* Collaborating with cross-functional teams to optimize workflows and implement customer-centric solutions.\n\n* Advocating for the best outcomes and experiences for customers in all interactions.\n\n* Reviewing and analyzing customer interactions and implementing scalable solutions.\n\n* Providing guidance and support to customers for the implementation of Truework's platform.\n\n* Maintaining expertise in Truework's systems and technology for efficient operations.\n\n* Upholding the highest quality standards for individual and team output.\n\n* Performance monitoring and reporting, evaluating inbound and outbound interaction quality, tracking issues and analyzing results.\n\n* Creating detailed reports reflecting support performance metrics (CSAT, AHT, FRT, QA) and communicating performance to senior management.\n\n\n\n\n \n\nWhat we’re looking for: \n\n\n* 3-5 years of recent experience as a Customer Support Team Lead, Supervisor or Manager, preferably in financial services\n\n* Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics software\n\n* Prior experience working in a remote work environment \n\n* Prior experience working cross-functionally with operations and engineering teams\n\n* Prior experience being directly responsible for using data to prioritize goals with competing interests or objectives, from design to implementation. \n\n* Bonus: Prior experience working in a fintech startup.\n\n\n\n\n \n\nAbout your team at Truework and who you will work with: \n\n\n* Manager: \n\n\n\n* Tonya Strickland, our Senior Customer Support Manager who heads up the Customer Support team at Truework\n\n\n\n\n\n\n\n* Team: \n\n\n\n* Brielle Clearfield, Senior Operations Manager - Working together to ensure high collaboration between Truework’s support and operations teams.\n\n* Kendall Feezor, Customer Success Leader - Working together to ensure Truework’s enterprise customers consistently receive diamond-level support.\n\n* Sambhav Jain, Product Leader - Working together to ensure Customer Support specialists become subject matter experts on Truework’s key product offerings.\n\n\n\n\n\nCash Compensation:\n\nCash compensation for this role is $57,400 - $82,000 (depending on location/experience). Geo-based factoring will be applied to the compensation for remote candidates not located in a metropolitan city. Final offer amounts are determined by multiple factors, including candidate expertise and may vary from the amounts listed above.\n\n \n\nBenefits\n\n\n\n\n\n\n* Flexible PTO policy\n\n* Learning & Development stipend\n\n* Health, Dental, Vision\n\n* Life Insurance, STD, LTD\n\n\n\n\n\n\n\n* Equity\n\n* TruePerks\n\n* Commuter, FSA, HSA\n\n* 401K plan\n\n\n\n\n\n\n\n\n \nBring Your TRUE Self to Work.\n\nOne of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.\n\nIf you have any questions before applying, please do not hesitate to reach out to the recruiter in charge of this role, Tamara Stanic, at [email protected] \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

ABOUT US\n\nHyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as  the most socially impactful startup operating in Africa, where we initially started our work.\n\nWe are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).\n\nWe're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.\n\n \nABOUT THE ROLE \n\nWe are looking for an experienced, full-time Internal Recruiter to identify, engage with and hire A-player talent for HyperionDev as we scale our team.\n\nAs an Internal Recruiter, you will be responsible for the full recruitment cycle which includes assisting in developing and reviewing the hiring toolkit (job spec, outcomes, assessment) for each role, proactively identifying and sourcing prospects, screening and evaluating candidates, and managing the job offer process with selected candidates. You will handle internal stakeholders and build strong relationships with hiring managers as you train them on our hiring process, update them on progress on their roles, and guide them on their hiring plans, job specifications and candidate evaluation.\n\nYou will also help develop the company-wide talent acquisition strategy in collaboration with the Talent and People Operations teams, support us in building our EVP and talent community, and contribute to employer brand promotion through social content and talent webinars. You will track hiring metrics to help make further improvements to our hiring process.\n\nAs you will be the main point of contact for applicants for several roles, you will need to ensure a positive candidate experience. To be successful in this role, you should have good knowledge of sourcing tools and techniques.\n \nRESPONSIBILITIES\n\n\nExecute on the strategic recruitment plan in line with the company hiring process\n\nManaging all stages in the hiring process, from sourcing to acceptance of offer letters and background checks\n\nIdentify and creatively source applicants including through online and offline methods\n\nAdvertise open roles on various channels including job boards, professional social networks and our careers page\n\nScreen resumes and applications, and conduct initial screening calls based on essential criteria\n\nLiaise with hiring managers regarding hiring needs\n\nTrack and report on recruitment metrics, and use data to inform improvements in our hiring process\n\nOrganise candidate data and all communication via our ATS (Greenhouse).\n\nReach out to potential candidates and build relationships for future job opportunities (via LinkedIn or email)\n\nRelay job offers and negotiate terms\n\nHelp build our Employee Value Proposition and promote our company as a great place to work\n\nEnsure communication with candidates is prompt and professional at all stages (from the moment they apply until they are given final feedback on their application)\n\n\n\n \nREQUIREMENTS \n\nMinimum\n\n\n* 2+ years recruiting experience in a digital / tech environment\n\n* 1 + years experience in an in-house talent acquisition \n\n* Experience in managing the full recruitment cycle including offer negotiations\n\n* Experience using social networks to source candidates and promote jobs (eg. LinkedIn, Angelist, Slack, job boards)\n\n* Experience managing various stakeholders and building relationships \n\n* Excellent time management skills with the ability to juggle various open positions\n\n* Excellent verbal and written communication skills\n\n* Experience with Applicant Tracking Systems, preferably Greenhouse\n\n* Passionate about the transformative impact of education and technology\n\n\n\n\nPreferred\n\n\n* Prior experience in a fast-scaling, startup environment\n\n* Experience using LinkedIn Recruiter\n\n* Tertiary qualification in HR or Organisational Psychology\n\n\n\n \nBENEFITS\n\nFlexible & remote working: We are a remote-friendly organisation and offer flexible work options.\n\nGenerous annual leave and medical benefits: We provide up to 20 annual leave days as part of our leave policy, as well as health insurance, medical aid and life cover benefits for our staff.\n\nLearn new tech skills: You can do 1 free bootcamp per employee per year with a 50% family discount.\n\nJoin the heart of tech in Africa, the US, and Europe: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from companies such as Google, Amazon, GetSmarter/2U, Zando and Yoco. \n\nLife-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.\n \nOUR VALUES\n\nWe're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education and Education jobs that are similar:\n\n $70,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCape Town, Western Cape, South Africa

\nThe Role\n\nWe are on the lookout for a forward-thinking Senior Manager of People Technology who embodies a consultative spirit and unwavering resourcefulness. In this role, your approach and technical expertise will be instrumental in shaping the design and development of Addepar's People technology strategy and roadmap. Collaborating with the People Team program owners and cross-functional peers, you will take charge of continually assessing and enhancing People technologies to empower the broader People Team's strategic initiatives. With a strong focus on client services and a technical mindset, you will be dedicated to crafting tools and systems that elevate both employee and manager experiences. Have the exposure and support to hone your strategic thinking chops with hands-on involvement, your critical role is paramount in ensuring the scalability of the People organization as we expand globally. As part of our hybrid work model, you can be situated anywhere in the US, but a willingness to travel to our Mountain View, CA, or New York City offices at least once quarterly is essential. Join us in shaping the future of Addepar's People Technology and be a driving force in our dynamic journey of expansion and innovation.\n\nAddepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.\n\nThe current range for this role is $139,000 - $218,000 + bonus + equity + benefits.\n\nYour recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.\n\nWhat You’ll Do\n\n\n* Strategic Leadership:\n\n\n\n* Collaborate with the VP of People Operations and senior leadership to develop and execute a strategic roadmap for people technology, aligning it with our business objectives.\n\n* Provide insights on industry trends and emerging technologies to drive innovation within the People function.\n\n\n\n* Operational Management:\n\n\n\n* Oversee people technology, with a focus on optimizing the use and functionality of platforms like Workday.\n\n* Lead a global team, fostering collaboration and high performance.\n\n* Collaborate with cross-functional teams to integrate people technology solutions seamlessly across the People function.\n\n\n\n* Compliance and Security:\n\n\n\n* Establish and maintain compliance standards, with a particular emphasis on SOC compliance.\n\n\n\n* Maturity and Optimization:\n\n\n\n* Address evolving needs within the People function while considering our growth trajectory.\n\n* Implement best practices and scalable solutions to support our expanding environment.\n\n\n\n* Stakeholder Collaboration:\n\n\n\n* Collaborate closely with key stakeholders, including the People function, IT, Finance, and other business units, to ensure alignment and integration of people technology initiatives.\n\n\n\n\n\n\nWho You Are\n\n\n* Possess a Bachelor’s degree in Information Technology or equivalent experience\n\n* You have 8+ years of HCM technology experience\n\n* You have 4+ years of HR Tech leadership experience in rapidly expanding global environments\n\n* Deep domain expertise in people technology, with a focus on Workday\n\n* Proven experience managing teams in a fast-paced, high-growth environment\n\n* Strong understanding of compliance standards, particularly SOC compliance\n\n* Ability to operate strategically and tactically, with a hands-on approach as needed\n\n* You have a proven understanding of People team, Payroll, Finance, and IT business processes and how they impact People systems\n\n* Ideally, you have a demonstrated track record of building successful global teams\n\n* You have significant project/program management experience related to the implementation and optimization of new applications\n\n* You are customer-obsessed and have a demonstrated track record of effective stakeholder management and influence\n\n* You possess excellent verbal and written communication skills\n\n* You are resourceful and willing to roll up your sleeves to get the job done\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n $45,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nBusiness Unit Introduction – [HM or Recruiter to select the correct BU and delete the rest]\n\nEngineering and Program Management: This role is part of Enterprise Program Management (EPM), where we provide technical standards, tools, processes, training, and subject matter expertise for product engineering and manufacturing. EPM allows all Blue Origin business units to benefit from commonly used capabilities, hardware, and software and assists business units in identifying, selecting, and training engineers from both inside and outside the organization.\n  \nAs part of a hardworking team of diverse specialists, technicians, and engineers (use as appropriate), you will directly impact the history of space exploration and will require dedication and detailed attention towards safe and repeatable space flight. Join our production engineering team as we lower the cost of access to space and enable Blue Origin’s vision of millions of people living and working in space to benefit Earth.\nWe are looking for Production Engineers to apply their technical expertise, leadership skills, and dedication to quality to positively impact safe human spaceflight. We are a small, passionate, and accomplished team of experts acting as the key technical interface between the production value stream (procurement, R&D, testing, quality, and operations) and the design engineering teams across Blue Origin Development Programs. Our mission is to build trust, provide hands-on MRB/Non-conformances floor support, guide design for manufacturability, and develop production engineering process/methodologies across program and production elements. \nWe use our knowledge of the production and manufacturing systems to provide valuable design feedback and incorporate producibility into design in support of our manufacturing capabilities. Additionally, we work with multi-functional teams to diagnose problems, disposition discrepancies, and identify and drive corrective actions to closure.\nBeing a standout colleague is a must! You will collaborate across multiple team interfaces to understand and overcome logistics, supply chain, and resource challenges to deliver mission-ready products.\n\n\nSpecial Mentions [Edit or remove as needed]\n* Relocation provided\n* Shifts available:\n* Second Shift\n\n\n* Interviews will include a technical assessment\n* Position not eligible for remote work\n\n\n\nResponsibilities include but are not limited to:\n* Maintain design and configuration integrity of complex fluid subsystems (Pressurization, pneumatics, and Hydraulics).\n* Perform repair analysis of fluid and mechanical components (i.e., valves, fins, landing gear, regulators, pressure vessels and instrumentation)\n* Provide technical guidance for structural build and integration of mechanical systems (Doors, flaps, Fins, Landing Gear)\n* Lead efforts to identify, develop, and deploy designs and methodologies that improve operational excellence through quality, cost, design, and process enhancements.\n* Support the manufacturing floor in assembly and installation, compliance to engineering requirements, discrepancy resolution, and component acceptance testing.\n* Perform a hands-on engineering and liaison role between our design, test, and operations teams and our manufacturing customers.\n* Investigate root causes, disposition vehicle discrepancies, and take ownership of preventative and corrective actions.\n* Support the product through design and operational gated reviews by evaluating and aiding in the development of required artifacts.\n* Drive design for manufacture and assembly (DfMA) into the designs\n* Authorize in-build redlines and recommend changes to improve the design.\n\n\n\nMinimum Qualifications:\n* Minimum of a B.S. degree in engineering and 5+ years of experience with aircraft, spacecraft, or launch vehicle structures.\n* Strong technical understanding of spacecraft or launch vehicle fluid system components such as pneumatics, hydraulic, fluid system, flight controls, landing gears, actuation systems or similar kinematics mechanism.\n* Interpreting Piping & Instrumentation Diagrams (P&ID).\n* Familiarity with typical aerospace hydraulic standards and best practices\n* Familiarity with Geometric Dimensioning and Tolerancing (GD&T)\n* Strong technical fundamentals in fluid mechanics, and structural analysis\n* Working knowledge of fabrication, integration processes, and quality control techniques relative to tubes, machined components, and welded hardware\n* Basic stress analysis and sizing of the components.\n* Experience with life safety design/requirements/certifications.\n* Experience in Design for Manufacture and Assembly (DfMA), Lean Manufacturing, and Six Sigma.\n* Desire to work hands-on, both independently and as a team, throughout the development and production phases of the product lifecycle.\n* Strong coordination and project management skills to track, manage, and prioritize multiple projects.\n* Strong digital literacy with the ability to rapidly learn and use an assortment of software tools.\n* Interpersonal skills that foster positive professional relationships in cross-disciplined teams.\n* Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion.\n* Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.\n\n\n\nPreferred Qualifications:\n* Proven understanding of materials properties and treatments; preference for aerospace materials.\n* Experience with aerospace high voltage systems.\n* Hands-on experience building and testing mechanical assemblies or pressurized components/systems.\n* Experience with Manufacturing Execution Systems/Software and processes.\n* Experience developing/starting new manufacturing processes.\n* Proficiency in business and engineering software (i.e. MSOffice, Windchill, PLM, etc).\n* Experience with engineering change orders and non-conformance processing.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Testing jobs that are similar:\n\n $50,000 — $92,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSpace Coast, FL

\nBusiness Unit Introduction – [HM or Recruiter to select the correct BU and delete the rest]\n\nEngineering and Program Management: This role is part of Enterprise Program Management (EPM), where we provide technical standards, tools, processes, training, and subject matter expertise for product engineering and manufacturing. EPM allows all Blue Origin business units to benefit from commonly used capabilities, hardware, and software and assists business units in identifying, selecting, and training engineers from both inside and outside the organization.\n  \nAs part of a hardworking team of diverse specialists, technicians, and engineers (use as appropriate), you will [Copy/paste the job profile summary from Workday here. Completed by hiring manager during requisition creation.]\n\nSpecial Mentions [Edit or remove as needed]\n* Relocation provided\n* Travel expected up to __% of the time\n* Shifts available:\n\n\nThis is a Second Shift Position\n* Interviews will include a technical assessment\n* This position is not eligible for remote work.\n\n\n\nResponsibilities include but are not limited to:\n* \nResponsible for a wide variety of aerospace structure, including welded and machined aluminum, and large composite components.\n* \nMaintain structural design and configuration integrity of primary and secondary structures.\n* \nPerform repair analysis of primary and secondary metallic and composite structures.\n* \nProvide technical guidance for structural build and integration\n* \nLead efforts to identify, develop, and deploy designs and methodologies that improve operational excellence through quality, cost, design, and process enhancements.\n* \nSupport the manufacturing floor in assembly and installation, compliance to engineering requirements, discrepancy resolution, and component acceptance testing.\n* \nPerform a hands-on engineering and liaison role between our design, test, and operations teams and our manufacturing customers.\n* \nInvestigate root causes, disposition vehicle discrepancies, and take ownership of preventative and corrective actions.\n* \nSupport the product through design and operational gated reviews by evaluating and aiding in the development of required artifacts.\n* \nDrive design for manufacture and assembly (DfMA) into the designs\n* \nAuthorize in-build redlines and recommend changes to improve the design.\n\n\n\nMinimum Qualifications:\n* \nMinimum of a B.S. degree in engineering and 5+ years of experience with aircraft, spacecraft, or launch vehicle structures.\n* \nFamiliarity with mechanics of materials, stress/strain, and statics\n* \nAbility to apply structural mechanics principles using hand calculations\n* \nFamiliarity with Geometric Dimensioning and Tolerance analysis\n* \nExperience in Design for Manufacture and Assembly (DfMA)\n* \nDemonstrated experience developing manufacturing processes for transition to production.\n* \nFamiliarity with aerospace hardware, fasteners, adhesives, coatings etc.\n* \nDesire to work hands-on, both independently and as a cross-disciplined team, throughout the development and production phases of the product lifecycle.\n* \nStrong coordination and project management skills to track, manage, and prioritize multiple ongoing tasks.\n* \nStrong digital literacy with the ability to rapidly learn and use a variety of software tools, as needed.\n* \nExceptional interpersonal skills that foster positive professional relationships.\n* \nPrevious experience with engineering change orders and non-conformance processing\n* \nMust be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.\n\n\n\nPreferred Qualifications:\n* \nExperience with Manufacturing Execution Systems/Software and processes\n* \nUnderstanding of development product lifecycle management and associated gated reviews\n* \nExperienced with fabrication of composite primary structures for aerospace\n* \nBasic familiarity with commercially available structures software (Nastran, ANSYS, Abaqus, HyperMesh, etc.)\n* \nKnowledge of fabrication processes, integration processes, systems engineering practices, test, quality, and configuration management systems\n* \nProven experience developing/starting new manufacturing processes\n* \nProven understanding and applied experiences in Lean Manufacturing and Six Sigma\n* \nProficiency in business and engineering software (i.e. MSOffice, Windchill, PLM, etc)\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Engineer jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSpace Coast, FL

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nMeet the Role:\n\n\nAs an Account Executive, Revenue Growth you are responsible for identifying and closing sales opportunities within our existing network of customers. Your primary focus will be to introduce our current customers to new products and services and further strengthen our relationships with our customers. Of course, you’re in Sales, so you’ll also identify, and proactively engage in business and sales opportunities to achieve identified objectives.\n\n\nMeet the Team:\n\n\nYou will report into a Director of Sales and you’ll be working alongside other SDR’s, and Sales Executives (AEs) to meet sales targets. This team model allows for lots of collaboration and the ability to share stories/best practices. The leadership style can be described in one word, ENABLERS. The leadership support is based on an individualistic approach enabling you to succeed in this role or prepare you for the next.\n\n\nTerritory: This role is remote for someone based in North America, does include travel to client sites/conferences. Managing a territory in the Northeastern US.\n\n\n\nWhat you'll be doing day to day:\n* You will identify customer needs and cultivate effective sales strategies via phone and email.\n* You will post launch work with Customer Success to ensure consistent value is delivered to the customer and potential for up sell is realized. \n* You’re going to establish a consistent pipeline on a daily basis via lead generation\n* Your day will also include identifying and communicating complementary add-on and cross-selling opportunities to customers by leveraging detailed knowledge and understanding of PointClickCare’s products, programs, and services.\n* Not only will you be responsible for moderate and complex transactions (with speed and accuracy of course) in a fast-paced environment, but you’ll also manage and resolve the most complex transactional operations and issues.\n* You may be assigned to highly strategic customer accounts which may also consist of high revenue base and may assist with training and coaching other Inside Sales Reps.\n* You will also design and execute strategic business plans, establishing and managing through detailed action items to drive profitable revenue growth.\n\n\n\nAbout you: \n* You have experience in sales/customer service, bonus points if it’s in the software industry!\n* You’re not afraid to pick up the phone and make outbound calls to generate sales with small-medium service based companies, because well, you’ve done this before. \n* You demonstrate the ability to engage customers as you build relationships quickly and effectively.\n* You exhibit strong communication and interpersonal skills.\n* You hold a Post-secondary diploma/degree. \n* You thrive in a fast paced demanding environment.\n* You are incredibly comfortable with prospecting, cold calling, and closing sales over the phone.\n* You have some experience at conducting needs analysis.\n* You are organized, independent, resourceful and diligent in maintaining CRM data.\n* You truly believe that there is no “I” in TEAM\n\n\n\n\n$150,000 - $180,000 a yearAt PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The US on target earnings range (base salary + commissions) for this position is $150,000 - $180,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n\nAt PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The US on target earnings range (base salary + commissions) for this position is $150,000 - $180,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n\n\n#LI-SG1 #LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Sales jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, USA

\nLivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.\n\nAt LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.\n\n \n\nOverview:\n\nAs the Senior Manager of Technical Account Management, you will lead the team towards becoming the ultimate technical relationship owner who embraces the importance of the values of the company, advocates for their brands, spearheads initiatives, builds wellness plans, and steps in to steer cross-functional efforts proactively and during crisis situations. Your role will require perseverance and devotion to go above and beyond the call of duty, motivating and supporting the team to live up to their potential. Your goal will be embracing change, leaning into crisis situations, and managing conflict for positive outcomes. Growth mindset to prioritize business needs with aptitude to disagree but to commit to the set direction.\n\n \nYou will:\n\n\n* Learn and maintain the LivePerson product knowledge\n\n* Assist with design of the value-add technical success packages and lead delivery\n\n* Drive collaboration with the product owners\n\n* Be a point of escalation for customers and internal stakeholders\n\n* Embrace change, build and execute change management plans\n\n* Motivate the team to think outside of the box\n\n* Step up to offer help to the fellow managers any day\n\n* Drive customer satisfaction execution of the role definitions and best practices\n\n* Build and manage follow-the-sun and on-call schedules for the team\n\n* Carry manager on-call responsibilities as needed\n\n* Conduct hiring, onboarding and mentoring team members\n\n* Establish strong peer relationships and be a team player\n\n* Take on an initiative to expand existing processes into innovative scaled methodology\n\n* Be hands-on and act as the TAM when needed\n\n* Take on-call duty for the global support organization as per the team's schedule\n\n* Build onboarding plans and continuous training for the team\n\n\n\n\n \nYou have:\n\n\n* 8+ years of professional related experience\n\n* BS/BA or Masters college degree\n\n* Proven experience being a people’s manager in a technical customer-facing discipline; TAM manager’s role preferred\n\n* A proven track record of Technical Account Management for a SaaS, CCaaS, AI or web engagement company, supporting Fortune 500 customers\n\n* Experience in managing operations tasks, i.e. WFM, playbook creation, on-call rotations\n\n* Web and scripting technologies hands on experience\n\n* Good familiarity with APIs /SDKs\n\n* Excellent presentation skills, using Google Slides or similar tools\n\n* Ability to analyze data and provide insights (SQL/NoSQL/Data lake)\n\n* Experience in managing multiple stakeholders (incl. C-suite) and projects\n\n* Ability to have peer to peer relationship with high level customer contacts\n\n* Excellent verbal and written communication skills\n\n* Critical thinker and problem-solver\n\n* Exemplary conflict management skills\n\n* Team player with the ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently\n\n* Project management experience with certification is a plus\n\n* Strong time-management skills\n\n* Require little to no supervision\n\n* Show up and own any technical conversation pertaining to the platform and product performance for a brand\n\n* Experience in using CRM tools, bug tracking tools, repositories, and log aggregation tools\n\n* Ability to work under pressure and tight deadlines\n\n* Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management of the top accounts \n\n* Discipline to conduct on-call duties as required by the business\n\n* Available to travel to additional customer sites as required (up to 20%)\n\n* Time flexibility to answer questions and participate in meetings working as part of a global team \n\n\n\n\n \nBenefits:\n\nThe salary range for this role will be between $125,000 to $165,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:\n\n\n* Health: medical, dental, vision and wellbeing.\n\n* Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.\n\n* Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability\n\n* Family: parental leave, maternity support, fertility services.\n\n* Development: tuition reimbursement, native AI learning.\n\n* Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.\n\n* #LI-Remote\n\n\n\nWhy you'll love working here:\n\nLivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\n\n \nBelonging at LivePerson:\n\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\n\nWe are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud and Senior jobs that are similar:\n\n $40,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\n\nAbout Pagoda\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nWe encourage people of all backgrounds to apply. Pagoda is committed to creating an inclusive culture, and we celebrate diversity of all kinds.\n\nAbout The Role:\n\nPagoda is shepherding a future where NEAR becomes the blockchain operating system. We believe that re-inventing how software is made and distributed is our greatest opportunity to open economic access to those who are not fully integrated into the global economy. Our products empower people to find opportunity, invent new experiences, and collaborate. Let's build an Open Web world. A world where people control their assets, data, and power of governance.\n\nPagoda’s growing security team is looking for an experienced Application Security Engineer/Architect to join our team and help protect our social media platform built on top of a blockchain. The ideal candidate will have a strong background in security technology and a deep understanding of the unique challenges of building and maintaining secure systems.\n\nAs a Senior Application Security Engineer, you will be hands-on and have a wide-ranging impact for the security at Pagoda. You will be working closely with Pagoda’s engineering development teams and product managers to ensure our products are secure. \n\nYou will be working with an agile team in a growing startup environment, heavy on SaaS platforms with decentralized as opposed to consolidated network infrastructure.\n\nWhat You'll Be Doing:\n\n\n* Consult with developers to ensure the security of the platform and its components, and identify solutions or approaches to ensure that the software is being developed and deployed securely.\n\n* Implement security technology to protect Pagoda against cyber threats\n\n* Assess and manage cyber security risk for the platform and its users\n\n* Ensure the secure design and development of the platform's components, which can be forked and modified by users to extend the platform's capabilities and customization\n\n* Stay up-to-date with the latest security trends and best practices to continuously improve the platform's security\n\n* Experience or understanding of the operation of software such as smart contracts on virtual machines such as WASMER is a plus\n\n* Familiarity with SAST tools\n\n* Enabling a “shift security left" approach to the software development lifecycle.\n\n* Work closely with the Vulnerability Management team and the Director of Security Operations to ensure that identified vulnerabilities are addressed in a timely manner and that operational and development teams have the right process in place to do so.\n\n\n\n\nWhat We're Looking For:\n\n\n* Bachelor’s or Master's degree in Computer Science, Information Security or a related field.\n\n* Strong background in security technology, including experience with blockchain security\n\n* Experience with application security and risk management, including full dev stack security and the security of deployed applications, cloud systems, and infrastructure as code\n\n* Proven experience building an Application Security program from the ground up\n\n* Strong knowledge of secure coding practices and development methodologies\n\n* Experience with security testing and vulnerability management\n\n* Strong communication and collaboration skills, able to work effectively with a cross-functional team\n\n* A deep understanding of the unique challenges of building and maintaining secure systems, including the ability to think creatively to solve problems and identify potential threats\n\n* Experience with Rust, JavaScript, and Node.js is a plus\n\n\n\n\nWe'd Love If You Have:\n\n\n* A passion for security and Web3\n\n* Experience in a start-up environment\n\n* CISSP, CISM, CISA or other relevant certifications are a plus\n\n\n\n\nHere’s What Our Interview Process Looks Like:\n\nDepending on calendar availability, from the first stage to the final stage, we do our best to keep the entire process to under three weeks. Our interviews take place via Zoom and typically consists of the following stages:\n\n\n* Internal Recruiter Call (30 to 45 minutes)\n\n* Meet with the Hiring Manager (30-60 minutes)\n\n* Technical Interviews & Presentation (3 x 60 minutes)\n\n* Pagoda Values Interview (30 to 45 minutes)\n\n\n\n\nPlease let us know if you require any special requirements for your interview and we’ll do our best to accommodate.\n\nIdeal Location For This Role\n\nThis is a fully remote role, so that your timezone matches or overlaps with our leadership for this role, you’ll ideally be located in United States.\n\nBenefits & Perks\n\n\n* Flexible Annual Leave / PTO with an encouraged 20 day per year minimum\n\n* Paid Holiday Week: the last week of the year\n\n* Paid Wellness Week: the first week of July\n\n* $2,000 Yearly Continued Education Reimbursement\n\n* $2,000 Home Office Setup Reimbursement\n\n* Co-working Space Reimbursement\n\n* Company Retreats (2022 was in Lisbon!) & Team Offsites\n\n* Mental Health Support and access to licensed therapists through Spill, 100% paid by Pagoda \n\n\n\n\n**Temporary short term contractors do not receive the above benefits\n\nOur Values At Pagoda\n\nInnovate and deliver—so our customers can build. We deliver new solutions for real, often urgent, customer needs. Practical over hype. We uphold our standards of excellence while balancing velocity and pragmatism.\n\nFocus precious time and energy on what matters. We are intentional about where we aim our resources. We channel our talents to focus on the critical missions in order to make an outsized impact. \n\nFavor ownership, agency and action. Everyone is an owner. As individuals, we are responsible and accountable for our work. We empower builders to make decisions and innovate without the burden of unnecessary roadblocks or complexity. \n\nWork as a team of empathetic humans. We practice mutual respect, open communication, humility and collaboration. We are kind and empathetic. We are welcoming towards diversity in all forms, including differences of perspective.\n\nNever break trust. Integrity is rare—and valuable—in this space. Reputation is hard to build and easy to break.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Testing, Cloud, Senior and Engineer jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - US