Are you as passionate about the development of people as you are about product? \n\nThen Jobber might be the place for you! We’re looking for a Manager, Software Engineering to be part of our Fintech department.\n\nJobber exists to help people in small businesses be successful. As featured in the Globe and Mail, we work with home and field service companies to help them better quote, schedule, invoice and collect payments from their customers. Having been named the #2 fastest growing software company in Canada and one of Fast Company’s Most Innovative Companies in 2020, it’s clear we’ve come a long way from our first customer in 2011 – but we’ve just scratched the surface of what we want to accomplish for our customers.   \n\nOur product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work. We weren’t named a top workplace in Canada for nothing!\n\nThe team:\n\nAt Jobber the Win Work group occupies a unique position, simultaneously serving the needs of our Service Providers (SPs), but also their customers, our Service Customers (SCs). This means we operate as the bridge between our main audiences, but also as a connector, helping Customers find Providers and vice versa.\n\nAs a leader in this area, you’ll grow and manage two teams of engineers focused on building exciting new functional areas and enhancing our existing offering. Often starting from nothing but dreams, you’ll be able to see your teams work and grow into pillars of our business strategy. You’ll support and develop your team’s skills, adapting to changes, while rolling up your sleeves to work on problems with them. \n\nThe role: \n\nReporting to a Senior Manager, Software Engineering, the Manager, Software Engineering will work with members of your team to support and develop their skills and career, as we work together to empower small businesses. In addition, you will be heavily involved in the strategic direction of growth in how we work and what we work on.\n\nThe Manager, Software Engineering will:\n\n\n* Live and breathe performance facilitation. You want to work with your team(s) to help them master their individual crafts, while also collaborating to build extraordinary experiences and systems.\n\n* Be committed to the success of your people. You will help them set goals, have regular 1-on-1s, and provide constructive feedback and coaching to ensure your team's success. You’ll work to understand employees’ career direction and work to empower their journey by acting as a mentor and coach. \n\n* Develop a world-class team alongside a world-class growth organization. You’ll participate in recruiting events and the hiring process while also working to level up your internal team while implementing new processes, all to develop a world-class Growth department.\n\n* Remove roadblocks and build guardrails. You’ll work with the other leaders to create and maintain an environment where people can rapidly produce top-quality work that ultimately helps our customers be successful.\n\n* Collaborate with other stakeholders across the business. Whether it’s our Design and Management teams within Product, or our Business Technology and Marketing teams, you’re working closely with other Jobberinos to find the best solutions in Jobber for small businesses.\n\n\n\n\nTo be successful, you should have:\n\n\n* A track record of success in being an established software engineer, as well as time spent in a leadership position, guiding a team in the delivery of quality software.\n\n* Previous experience leading change, and delivering on company vision.\n\n* The ability to be agile in an agile environment. You’ll need to be able to lead and teach your team to adapt to change, while also thinking critically and creatively to find answers to problems.\n\n* Effective communication. Being transparent with your team and establishing an open dialogue will be a key to success in supporting your coaching conversations and discussions.\n\n* Collaboration down to an art. You’ll work with your direct reports or other teams to understand what they want to accomplish and develop a plan to achieve it.\n\n* To be a leader and mentor. You’ll bring your shared experience into conversations to influence and provide constructive feedback to direct reports throughout the journey to ensure goals are being met and exceeded\n\n\n\n\nAll interviews are currently being conducted virtually - via phone or video. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Marketing jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada

\nWe are looking for a Customer Support Supervisor to join our team! \n\nAs a Customer Support Supervisor at Truework, you will lead a dynamic team of onshore and offshore Customer Support Agents, fostering a culture of diamond-level service rooted in our core values: Value Diverse Perspectives, Be Resilient, Consumers First, and Design the Future.\n\n\n\nAt Truework, you would be responsible for:\n\n\n* Mentoring and inspiring a team of Customer Support Agents to ensure exceptional service delivery.\n\n* Conducting continuous training and coaching, nurturing a culture of ongoing learning and improvement.\n\n* Resolving escalated customer inquiries, managing billing disputes and collaborating with relevant teams for resolution.\n\n* Effective workforce management, ensuring capacity and service level goals are met with a focus on process automation.\n\n* Participating in periodic business reviews, presenting performance data, learnings, and strategic improvement plans.\n\n* Experimenting boldly when solving problems, avoiding prolonged deliberation over easily reversible decisions.\n\n* Collaborating with cross-functional teams to optimize workflows and implement customer-centric solutions.\n\n* Advocating for the best outcomes and experiences for customers in all interactions.\n\n* Reviewing and analyzing customer interactions and implementing scalable solutions.\n\n* Providing guidance and support to customers for the implementation of Truework's platform.\n\n* Maintaining expertise in Truework's systems and technology for efficient operations.\n\n* Upholding the highest quality standards for individual and team output.\n\n* Performance monitoring and reporting, evaluating inbound and outbound interaction quality, tracking issues and analyzing results.\n\n* Creating detailed reports reflecting support performance metrics (CSAT, AHT, FRT, QA) and communicating performance to senior management.\n\n\n\n\n \n\nWhat we’re looking for: \n\n\n* 3-5 years of recent experience as a Customer Support Team Lead, Supervisor or Manager, preferably in financial services\n\n* Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics software\n\n* Prior experience working in a remote work environment \n\n* Prior experience working cross-functionally with operations and engineering teams\n\n* Prior experience being directly responsible for using data to prioritize goals with competing interests or objectives, from design to implementation. \n\n* Bonus: Prior experience working in a fintech startup.\n\n\n\n\n \n\nAbout your team at Truework and who you will work with: \n\n\n* Manager: \n\n\n\n* Tonya Strickland, our Senior Customer Support Manager who heads up the Customer Support team at Truework\n\n\n\n\n\n\n\n* Team: \n\n\n\n* Brielle Clearfield, Senior Operations Manager - Working together to ensure high collaboration between Truework’s support and operations teams.\n\n* Kendall Feezor, Customer Success Leader - Working together to ensure Truework’s enterprise customers consistently receive diamond-level support.\n\n* Sambhav Jain, Product Leader - Working together to ensure Customer Support specialists become subject matter experts on Truework’s key product offerings.\n\n\n\n\n\nCash Compensation:\n\nCash compensation for this role is $57,400 - $82,000 (depending on location/experience). Geo-based factoring will be applied to the compensation for remote candidates not located in a metropolitan city. Final offer amounts are determined by multiple factors, including candidate expertise and may vary from the amounts listed above.\n\n \n\nBenefits\n\n\n\n\n\n\n* Flexible PTO policy\n\n* Learning & Development stipend\n\n* Health, Dental, Vision\n\n* Life Insurance, STD, LTD\n\n\n\n\n\n\n\n* Equity\n\n* TruePerks\n\n* Commuter, FSA, HSA\n\n* 401K plan\n\n\n\n\n\n\n\n\n \nBring Your TRUE Self to Work.\n\nOne of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.\n\nIf you have any questions before applying, please do not hesitate to reach out to the recruiter in charge of this role, Tamara Stanic, at [email protected] \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nWOO Network operates a centralised exchange WOO X and a decentralised platform WOOFi, democratising access to top-tier liquidity and exceptional trading execution while keeping costs competitive. Our native token, $WOO offers token holders a unique position to participate, engage, and maximise the benefits of both the DeFi and CeFi ecosystem. Our team of highly-selected 170 employees is located in 12 cities worldwide 🚀\n\nOur vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities. \n\nAbout the opportunity:\n\nWe are looking for a Product Manager who can join us along this mission and vision. You’ll become an integral part of the Product team, which defines the overall product strategy and vision of WOO X and works with different functions to align and deliver products and features that provide maximum value to our users. Interested? Keep on reading!\n\nWhat you’ll be working on:\n\n\n* Reporting to and working alongside the founding team and CEO, helping to develop a deeper understanding of potential products/features and users.\n\n* While many tech company products are engineering-driven, we value a PM-engineering partnership where there is a strong yin-yang between engineering and PM. Engineers join PMs in customer interviews while PMs join in on technical meetings to aid alignment. Engineers develop more empathy for what the customer’s needs are, while the PM drives this process and is the ultimate owner of the product.\n\n* Working closely with cross-functional teams and leading the entire process from user and data research through design and development to marketing, sales and support.\n\n* Shipping new features and products that have strong user adoption and perhaps even disrupt this young industry.\n\n* Leading multiple projects across the entire product lifecycle. Setting the vision for the user experience and designing the process in a way that makes it easy for the team to collaborate and expand upon.\n\n* Elevating how we think about problems and products by acting as an inspiring leader in pushing the evolution through decentralized, centralized or hybrid applications.\n\n* Delivering unique features and products that will create amazing user experiences and validating them (with data whenever possible) with users and other stakeholders through interviews and testing.\n\n* Utilising data to develop insights, robust product strategy and informed decision-making.\n\n* Forming strong cross-functional stakeholder (internal & external) relationships to keep them informed, receive input, and influence their thinking.\n\n* Checking and approving all the latest designs across multiple products in your department.\n\n* Managing issue prioritization, risk analysis and trade-off.\n\n* Developing strategies and tactics to study blockchain technologies and creating public awareness of the value of our products.\n\n* Driving design function forward by developing new ideas and improving the design system.\n\n* Thriving in a scrappy environment and feeling comfortable with ambiguity and frequent changes to direction as the company works towards product-market fit and learns to operate at scale.\n\n* Proactively identifying issues and assigning the right owner to resolve the problem.\n\n\n\n\nWhy work with us: \n\nJoin us in realising our vision in advancing decentralisation, and leading innovation in CeFi and DeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪\n\nAbout you:\n\n\n* 5+ years of product management experience with fintech products, ideally with a focus on trading.\n\n* Technical background is a must-have.\n\n* Proven experience in core trading platform development.\n\n* Adept at managing competing priorities simultaneously.\n\n* Comfortable embracing ambiguity and working independently; excellent at communicating early and directly.\n\n* Out-of-the-box and startup mindset.\n\n* Fluent in verbal and written English (C1+).\n\n\n\nGetting the job\n\nWe're actively seeking talented individuals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available.\n\nOn average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.\n\nSubmitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience.\nGet started on your application here! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Video, Senior and Sales jobs that are similar:\n\n $40,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTaipei, Taipei, Taiwan

\nSolaris is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.\n\nWe love what we do and we love our team. We are 700+ people from over 70 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.\nYour Future Team\n\nOur product team ensures a consistent and state of the art development of our financial products. In order to master this challenge, the product team always wears different glasses, challenges itself and changes perspectives. We deal with many internal stakeholders on a daily basis since they are essential for the products we build.\n\nThe CORE product is one of the key offerings of Solaris, enabling our Partners to build Banking Services in their respective context. To enhance our processes and vitalize our Partner's growth and user experience, we are scaling our product and development teams. Hence, we are looking for a Product Owner who is keen to work with us on catapulting Solaris into the next orbit.\nYour Role \n\n\n* You will own and drive the vision, strategy and priorities of your product domain scope (core payments APIs, billing, loyalty transactions)\n\n* You will bring together the interests of our partners, end-customers and Solaris' functional stakeholders to align priorities, scope and schedule of our product roadmap\n\n* You will drive product discovery together with our partners, coupled with industry and market research to identify new opportunities for our product strategy and portfolio\n\n* You will coordinate and distill technical and functional requirements, regulatory requirements and key market trends to drive product enhancements\n\n* You will work directly with an engineering team, ensuring that the product vision and priorities are clear. You will work together on achieving key results and you'll get to lead without authority to empower the team to do their best work.\n\n* You will be part of Solaris' growing product team and have the opportunity to contribute the continuous development of the product organisation through regular exchanges and cooperation\n\n\n\nWhat you should bring along\n\n\n* 3+ years of experience working in product management with a track record of delivering significant customer and business results\n\n* 2+ years of experience in embedded finance / BaaS or payments, having worked in FinTech is a plus\n\n* You are experienced in leading product initiatives through their lifecycle (end-to-end) together with cross-functional teams\n\n* You have strong problem solving skills with the ability to tackle complex topics with uncomplicated solutions\n\n* You feel comfortable challenging the status quo with the goal of enabling teams to grow and innovate\n\n* You can manage a large group of stakeholders and their different views and requirements, with the ability to steer the focus to what matters most\n\n* You have a good technical knowledge of APIs and their best practices (e.g. design and documentation), ability to test them and to put yourself in the shoes of the customer to improve their experience\n\n* You feel comfortable with SQL and using data platforms (e.g. Snowflake or similar) to conduct quantitative investigations that aid your work and of others\n\n* You are fluent in English with strong communication skills (written and verbal), able to turn ambiguity into clarity for different audiences\n\n\n\nBenefits \n\n\n* We have a "remote-friendly" working arrangement\n\n* Home office budget\n\n* Health and development budget\n\n* Transparent framework to support your career goals\n\n* Competitive salary\n\n\n\n\nWhile job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.\n\nAt Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.\n\nInformation on data processing:\n\n\nDE: https://www.solarisgroup.com/gdpr_notice_de\nEN: https://www.solarisgroup.com/gdpr_notice_en\n\nTo all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Finance and Senior jobs that are similar:\n\n $30,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBerlin, Berlin, Germany