Thoropass is hiring a Remote Customer Success Manager
\nWorking at Thoropass\n\nAt Thoropass, we are on a mission to transform an industry thatโs never been known for innovation, but we arenโt letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best in each other.\n\nOur team is full of entrepreneurial people with a bias toward action, an insatiable intellectual curiosity, and a desire to learn and grow personally and professionally. By bringing remarkably talented people together, we have the opportunity to create something truly amazing for our customers and our team.\n\nWhat We Do\n\nThoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. Thoropass helps companies adopt stage-appropriate compliance practices that enterprises can trust and reduce the time and costs of security audits by 50% or more.\n\nWe are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically, and weโre poised for continued break-out growth in 2024 and beyond.\n\nAbout the Job\n\nWeโre looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions. As a member of our Customer Success Team, youโll be working with other awesome tech startups by engaging with their founders and leadership teams. Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. Youโll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests.\n\nOur Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base.\n\nKey Responsibilities\n\n\n* Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)\n\n* Help improve customer experience through data analysis\n\n* Contribute to tutorials and communications\n\n* Maximize customer retention\n\n* Aid in innovative product design and development\n\n\n\n\nKey Skillsets / Knowledge Requirements\n\n\n* Detail oriented with strong organizational skills\n\n* Ability to handle multiple priorities\n\n* Demonstrated leadership qualities\n\n* High computer literacy and ability to learn new software\n\n* Passion for service\n\n\n\n\nEducational Requirements and Career Experience\n\n\n* Bachelors degree\n\n* 2-6 years of experience in a customer-facing role and startup SaaS experience\n\n\n\n\nCompensation & Benefits\n\n\n* The salary range for this position is $90,000 - $110,000 plus a performance based bonus\n\n* Exceptional health, dental, and vision care\n\n* Early equity in a fast-growing company\n\n* Hybrid work-from-home model (or remote)\n\n* Unlimited PTO\n\n* Home office equipment stipend\n\n* Quarterly wellness stipend\n\n\n\n\n#remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and SaaS jobs that are similar:\n\n
$80,000 — $132,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Fleetio is hiring a Remote Senior Front End Engineer
Description\n\nThe Engineering Team at Fleetio is expanding and has an opportunity for a Senior Front End Engineer to join our team. In this role, you will focus on delivering a delightful user experience using React and other modern front-end tooling. You will produce high-quality features, help scale our front-end architecture, and manage our component system for our web product. You will collaborate with Product Managers, Designers, and other Engineers to plan, design, and drive the implementation of cohesive solutions in core areas of our platform.\n\nYou will influence the following areas: front-end architecture decisions, build tooling, UI and UX design, component library design and implementation, API design, Quality Assurance, and automated testing.\n\nIf you are an engineer with a mind for front-end architecture, UX design intuition, and a strong understanding of TypeScript and newer browser APIs, we would love to connect with you.\n\nA little about usโฆFleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and weโre leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company.\n\nMore about our team and company:\n\n\n* Watch our culture videos: https://fleet.io/culture\n\n* Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU\n\n* Our careers page: https://www.fleetio.com/careers\n\n\n\n\nThis is a remote opportunity and is open to candidates in the United States, Canada, or Mexico.\nWho you are\n\nThe ideal candidate for this role is a user-focused, expert-level React engineer with experience owning and building complex SPAs. You have a deep understanding of the browser (and some experience with full-stack web frameworks like Ruby-on-Rails or similar is preferred). You possess strong, but loosely held opinions about front-end architecture. You are passionate about solving business problems with clean, consistent design, delightful UX, and scalable architecture. You have the skills to implement high-quality user experiences while maintaining consistency in the UI. You are product-minded and team-oriented, willing to hear others' opinions and educate on best practices. You have excellent communication skills (particularly written).\nYour impact\n\n\n* Your primary focus is on UI and front-end architecture, but you feel comfortable navigating the whole web stack for context and occasional backend updates\n\n* Design, develop, and maintain scalable front-end architecture solutions to help enable feature development for our web teams\n\n* Utilize profiling and APM tools to assess and solve poor front-end experiences and performance issues\n\n* Deliver delightful user experiences through evolving our component library and building new features\n\n* Engage in collaborative design and implementation of features\n\n* Produce well-tested, maintainable, and performant code\n\n* Research and implement prototypes and spikes as necessary to validate assumptions and technical feasibility\n\n* Express your opinions to help drive development and planning processes\n\n* Thoroughly review your peers' code to ensure quality, maintain consistency, and share knowledge\n\n* Advocate for and mentor the broader web engineering teams on React and Typescript best practices and development patterns\n\n* Champion for the overall quality of the front-end codebase\n\n\n\n\n\nYour experience\n\n\n* Experience owning and architecting complex React applications\n\n* Comprehensive knowledge and command of TypeScript\n\n* Expert level Javascript (ES6+) experience, primarily focused on React, and/or other related front end frameworks\n\n* High comfort level with HTML & CSS and ability to create dynamic UX workflows and custom-designed UI components\n\n* Experience with modern JS ecosystem tooling, such as esbuild, Webpack, Babel\n\n* Experience with testing frameworks such as Jest, Playwright\n\n* Experience identifying, profiling and fixing frontend performance bottlenecks\n\n* Exposure to backend development in a modern web framework\n\n\n\nBenefits\n\n\n* Multiple health/dental coverage options\n\n* Vision insurance\n\n* Incentive stock options\n\n* 401(k) match of 4%\n\n* PTO - 4 weeks\n\n* 12 company holidays + 2 floating holidays\n\n* Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)\n\n* FSA & HSA options\n\n* Short and long term disability (short term 100% paid)\n\n* Community service funds\n\n* Professional development funds\n\n* Wellbeing fund - $150 quarterly\n\n* Business expense stipend- $125 quarterly\n\n* Mac laptop + new hire equipment stipend\n\n* Monthly catered lunches\n\n* Fully stocked kitchen with tons of drinks & snacks\n\n* Remote working friendly since 2012 #LI-REMOTE\n\n\n\n\nFleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.\n\nThis application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.\n\nIf you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, React, Testing, JavaScript, CSS, HTML, Typescript, API, Senior, Engineer and Backend jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.ย We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.ย Join us for a whale of a ride!The Billing team ensures painless purchasing, reliable billing, proper user entitling, and robust payment reporting within Docker's products. As a Backend Engineer, you will propose, prototype, and eventually publish tools and features to solve problems, such as:* How can we rapidly roll out billing and subscriptions for new products and services?\n* How can we build a robust billing backend that will enhance the payment process?\n* What can we do to streamline internal and external business operations?\n\nYou will collaborate with product managers, designers, and engineers to design user journeys and API specifications, using tools like Slack, Zoom, Miro, and Notion. You will also work across departments on this team, interfacing with Business Operations, Data, Finance, Marketing, and Support more than our average team. You will be constantly seeking ways to improve development practices to ensure we maintain a high level of quality with a fast pace of delivery. You will help foster an optimistic and uplifting environment with collaboration and innovation. Finally, you should be passionate about how developers' lives could be made easier, and about Docker's role in that.Responsibilities:* Build and improve on a billing system managing tens of thousands of subscriptions, and processing thousands of daily transactions\n* Lead and contribute to new features that enhance our usersโ billing and payments experience in Docker Hub and other new Docker products\n* Write project proposals, document standard operating procedures, and evaluate 3rd party tools\n* Write, review, maintain, and document Golang code, including unit, integration, and e2e tests\n* Mentor, coach, and pair with team members on software engineering best practices\n* Work within a cross-functional delivery team of 5+ software engineers, with an embedded product manager and designer\n* Deploy code to production, and own the product throughout the lifecycle\n* Demonstrate cross-team collaboration and own the teamโs engineering needs\n* Respond to daytime internal billing support requests, on rotation (avg. 12/week), from throughout the company\n* Participate in paid 12-hour daytime on-call shifts for one week every 2-6 months\n\nQualifications:* Experience in senior and leadership roles, capable of taking initiative, supporting more junior engineers, and leading by example with an optimistic outlook\n* Experience and interest in user checkout experiences, payment processing, invoicing, recurring subscriptions, and/or business operations\n* Experience with payment and billing platforms (Stripe preferred)\n* Experience with debugging and related tools, test automation, troubleshooting, and understanding code of myriad authors\n* 5+ years experience building SaaS applications\n* 3+ years with a C-based backend language, preferably Golang\n* Experience with* SQL (Postgres preferred)\n* Cloud platforms (AWS preferred, or GCP, Azure)\n* IaC (Terraform preferred)\n* Containers (Docker, Kubernetes)\n* CI/CD systems (Jenkins, GitHub Actions)\n* Snowflake (nice-to-have)\n* Python, data ingestion (ETL), and data pipelines (nice-to-have)\n* Salesforce and APEX (nice-to-have)\n\n\n* Knowledge of security and compliance best practices (PCI, SOC2, SOX)\n* Strong verbal and written English skills with a record of documenting SOPs and project proposals\n* Ability and interest in working at a fully remote company crossing international time zones\n* Past demonstrations of proactively working outside of this job description\n\nWhat to expect in your first 30 days:Being a fully remote workplace, Docker has a focus on keeping teams connected. To that end, your first two weeks will include a calendar with many 1:1 sessions intended to introduce you to your team and others with whom you will interact frequently. Expect to spend time on other onboarding activities like IT setup, navigating productivity tools, and getting familiar with your regular calendar cadence.As part of your hands-on onboarding, youโll have completed your first tasks contributing to the code base, getting familiar with the teamโs Agile/Scrum processes and software development life cycle.By the end of the month, you should be familiar with Dockerโs values and goals, our leadership, your team, your tools, and where to go for information - everything you need to build an understanding of Docker Hub, Billing systems and infrastructure, and making your own impact to our systems.What to expect in your first 90 days:In your first three months youโll have developed a good relationship with your team and have become familiar with its routines. You will be comfortable sharing ideas and opinions formed from your depth of experience in daily standups, weekly planning, and ad-hoc engineering discussions.Expect to be familiar with the teamโs roadmap and working directly with our project manager, planning ahead (e.g. through written proposals) and breaking down work on which the team will execute. Throughout bi-weekly sprints youโll be making regular contributions to our Golang codebase and REST APIs, interacting with a PostgreSQL database and third party APIs like Stripe.Youโll have become familiar with Docker Hub systems and infrastructure with a focus on backend services, frontend components, and external integrations owned by the Billing team. You will be gaining comfort completing Jira tickets and pull requests (as both committer and reviewer) on Github and deploying to production using GitHub Actions as our CI/CD system.What to expect in your first year:Within your first year youโll have made significant contributions to team velocity through your work as an individual contributor, but also by creating impact through the skill and wisdom you impart on the team through mentorship, insight, and off-the-Jira-board contributions (architecture & design, process improvements, etc.)Youโll have played a substantial role in the planning and execution of new tooling and internal system updates to facilitate pricing and packaging agility, usage-based billing, and billing support for new products contributing directly to Dockerโs bottom line and long term ARR goals.Working through Slack, Zoom, Notion, and Jira, youโll have established strong relationships with our stakeholders in Business Operations, Accounting, Finance, and Support, comfortable handling and prioritizing ad-hoc requests and discussing your teamโs involvement.In collaboration with your manager, you will have a Career Development Plan that will outline your trajectory beyond your first year.Perks:* Freedom & flexibility; fit your work around your life\n* Home office setup; we want you comfortable while you work\n* 16 weeks of paid Parental leave\n* Technology stipend equivalent to $100 net/month\n* PTO plan that encourages you to take time to do the things you enjoy\n* Quarterly, company-wide hackathons\n* Training stipend for conferences, courses and classes\n* Equity; we are a growing start-up and want all employees to have a share in the success of the company\n* Docker Swag\n* Medical benefits, retirement and holidays vary by country\n\nDocker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.Due to the remote nature of this role, we are unable to provide visa sponsorship.#LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Docker, Design, SaaS, API, Senior, Golang, Engineer and Backend jobs that are similar:\n\n
$52,500 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.