\nOverview\nSmartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.\nSmartling is seeking a Customer Success Manager for a remote, work from home position, located anywhere in Ireland or the UK. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle.  You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. \n\n \n\nYou Will\n\nOn-boarding: \n\n\nTake a leading role in ensuring that customers are successfully onboarded to Smartling in accordance with their success goals\n\nProvide training and education throughout the onboarding process, and work closely with team members to ensure project timelines are met\n\n\n\n\nCustomer Communication and Education:\n\n\nDevelop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives\n\nAssess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling\n\nOversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment\n\n\n\n\nCustomer Retention and Growth:\n\n\nDevelop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members\n\nEstablish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized\n\n* Manage the renewal process for a portion of your book of business, and have a clear focus helping your customer's expand their customer's use cases with Smartling \n\n\n\n\nDemonstrating Value:\n\n\nLead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization\n\nFacilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities\n\n\n\n\nYou Have\n\n\nMinimum 3 years of experience in a B2B customer success/client services/account management role \n\nDetail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized\n\n* Experience managing contract renewals and up-sells\n\nExperience working in a role that required you to stay calm in the face of technical and/or customer challenges\n\nProven ability to network and manage relationships across many different functions within a global customer organization\n\nAn aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability\n\nBusiness acumen and experience leading and preparing customer presentations/meetings including working with and manipulating data for value driven presentations\n\nBachelor’s degree\n\n* A home office setup conducive for working remotely, and ability to work effectively as a remote team member*\n\n\n\nPreferred but not required\n\n\nExperience with translation, localization, and internationalization processes\n\nKnowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise business customers\n\nAn understanding of modern software development processes like continuous delivery\n\n\n\n\nYou Are\n\n\nResults-focused. Center on professional and personal growth\n\nEnthusiastic. A fun and energetic co-worker\n\nA Leader. Proactive and will use excellent judgment when dealing with issues\n\nCustomer-focused. Passionate for client success at all times\n\nDetail-oriented. Supremely well organized with attention to detail\n\nA Team Player.  Ability to work effectively and cross-functionally within all levels of management, both internally and externally\n\n\n\n\nYou Will Enjoy\n\n\n* Freedom 🏡  - we are remote-first \n\n* Growth - an opportunity to learn and advance your career\n\n* Wealth 💰 - we offer a competitive salary\n\n* Wellness - company-sponsored Health insurance plan & pension plan with company matching\n\n* Balance - flexible PTO + bank holidays; generous parental leave\n\n* Culture 🤝  - an energetic, value-driven, and fun culture and team spirit\n\n* Bonus - employee referral programs and apple equipment\n\n\n\n\nSmartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.\n\n*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education and Marketing jobs that are similar:\n\n $75,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDublin, Dublin, Ireland

The Fincrime Operations team\n\nThe Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.\n\nWe place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.\n\nAs one of the first members of the fincrime operations team, you’ll be shaping and delivering exceptional fincrime systems and controls. You'll be helping us build and run a truly resilient bank that centres around bringing value to our customers.\nWho are you\n\nThe ideal candidate for this job will have most of the following:\n\n\n* Strong knowledge of AML, CTF and fraud regulations, as well as industry best practice in the design and operation of systems and controls for financial crime prevention.\n\n* Experience working within financial services in the UK, ideally within an EMI/PI, a fintech and/or a challenger bank.\n\n* Great stakeholder management to work closely with all other parts of the business, from both a coaching and product development perspective. You should have worked closely with engineering and product teams before.\n\n* A first principles and growth mindset: you're comfortable being problem rather than solution led, and diving deep into source regulation, analysing it, and applying it.\n\n* Comfort with solo execution - we’re a small team so you'll need to be happy rolling up your sleeves.\n\n\n\n\nWe’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:\n\n\n* A high degree of comfort adopting new software tools for document drafting, collaboration and communication.\n\n* A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write ).\n\n\n\nNice to haves\n\nWe’d be thrilled if you also have experience in:\n\n\n* Developing and ongoing enhancement of financial crime systems and controls.\n\n* Experience with user acceptance testing to ensure financial crime requirements are embedded in financial crime systems and controls before go-live.\n\n* Taking operational insights from business as usual activity and translating them into financial crime improvements to systems and controls.\n\n* BaaS or SaaS experience would be a bonus!\n\n\n\nWhat will you be doing here?\n\nAs a Fincrime Associate at Griffin, you will...\n\n\n* Work closely with Product and Engineering teams as a subject-matter-expert to help design and build systems and controls to support our capabilities for our customers and ensure that financial crime prevention considerations are appropriately incorporated from the outset.\n\n* Keep up to date with emerging regulatory changes in so far as they relate to financial crime prevention, and ensure that our technology systems and products stay in compliance with these.\n\n* Ensuring that the financial crime operations team is always audit ready\n\n* Implementing and testing (UAT) of financial crime requirements in new releases of Griffin’s fincrime products\n\n* Work closely with the Product team to add descoped work to the product road map and assist in defining and prioritising new controls\n\n* Supporting third party vendor management along side our product managers for the purpose of service delivery, change management and service improvements.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS and Testing jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

Hi 👋 we’re Glean. We make study software that improves your confidence and ability to learn. \n\n\n* We’re a SaaS scale up and one of the fastest growing tech companies in the North. \n\n* There’s 100+ of us around the UK with our HQ in Leeds. \n\n* Our software is award-winning and used by 100,000s of students at over 800 universities & colleges worldwide. \n\n* We’ve been rated an outstanding company to work for by Best Companies. \n\n* We’re growing so we can achieve our mission to support 1 million students to become better learners by 2026. \n\n\n\n\n \nThe role of Senior Data Analyst: \n\nGlean is seeking a proactive and experienced Data Analyst to join our Data & Analytics team. The successful candidate will play a key role in advancing our data maturity journey, driving our understanding of the product and user base through insightful analysis and visualisation.\n\n \nMeet the team: \n\nThe data team currently consists of a Data and Analytics Lead, 2 Data Engineers, 1 Data Analyst and 1 Data Scientist. This role will mostly work closely with the Data Analyst and Data Scientist, though as a small team there will still be a lot of crossover with Data Engineering. Data has recently moved into Technology at Glean, meaning there will be cross-functional collaboration with Engineering, UX and Product.\n\nYour Manager will be Phil, the Data and Analytics Lead, who has been at Glean for a year and has 10 years of experience in Data. \n\n \nWhat you’ll be doing: \n\nData Analysis and Visualization: \n\n\n* Develop both ad-hoc and recurring reports using Tableau to provide actionable insights into product performance and user behaviour.\n\n* Drive the data team's presence across the organisation by sharing interesting and impactful insights.\n\n* Champion the adoption of Tableau as a primary data visualisation tool across the organisation.\n\n* Identify and leverage valuable data sources to enrich our understanding of user interactions and product usage.\n\n* Utilise dbt to model data and maintain reporting schemas in Databricks, ensuring data accuracy and consistency.\n\n\n\n\nCollaboration:\n\n\n* Collaborate cross-functionally with teams across the organisation to extract maximum value from available data.\n\n* Work closely with data engineers to integrate data from diverse sources and ensure data quality and integrity.\n\n* Contribute to the implementation and refinement of the organisation's overall data strategy, aligning data initiatives with business objectives.\n\n\n\n\nInfluencing and Consultation:\n\n\n* Advocate for best practices in data management and visualisation, influencing data processes to uphold standards of quality and reliability.\n\n* Provide consultation and guidance on data visualisation techniques to ensure consistency and effectiveness in reporting.\n\n\n\n\n \nAbout you: \n\n\n* Proven experience in data analysis and visualisation, with proficiency in Tableau or a similar visualisation tool\n\n* Strong SQL skills and experience with data modelling and schema design\n\n* Python knowledge\n\n* Experienced in storytelling through data visualisation tools\n\n* Curious minded \n\n* Able to take the initiative and willing to drive projects independently\n\n* Excellent attention to detail\n\n* An eye for accessible design\n\n* Ability to give and receive feedback\n\n\n\n\n \n💰Salary and benefits:\n\n£55,000 - £70,000 dependent upon experience \n\n🏖️ 33 days annual leave (Inclusive of bank holidays)\n\n🎄 3 gifted days off at Christmas\n\n🎓 Generous individual learning and training allowance \n\n⌚ Truly flexible hours to suit when you work best \n\n💻 Full home working set up and beautiful collaborative office space \n\n🌴 Nomad working policy with family travel insurance \n\n🍼 Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)\n\n🤍 Health cash plan (from glasses to massages) \n\n💸 6% employer pension contribution\n\n \nLocation: \n\nWe have a beautiful office space in Leeds and we love it when we get together to collaborate in person. We typically operate a hybrid way of working, however some of our roles support remote working within the UK, if you live more than 50 miles from the office. \n\nWe will discuss ways of working with you at interview however if you have any questions before you apply please reach out to [email protected] \n\n \n💡 What to expect next: \n\nWe’ll review your application and provide a response within 1 week. Even if it’s not the news you’d hoped for, we appreciate it’s good to know either way. \n\nIf we invite you to meet with us for interview, here’s an overview of what the process will look like: \n\n* Screening interview with someone in our Recruitment team (30 minutes). \n\n* First stage interview including a 30 minute task and a competency based CV review with the hiring manager and another Glean colleague (90 mins).\n\n* Final stage interview which is a 1 hour culture and values interview. You will be meeting with the hiring manager and one of the Executive Team.\n\n\n\nAhead of your interview you will receive a confirmation email outlining who you’ll be meeting and when, anything you’ll need to prepare in advance and any resources we think you might find helpful.  \n\n \n👀 Interested in learning more about a career at Glean? \n\nHere are a few further resources:\n\nAbout Glean\n\nWorking at Glean Blog\n\nThe Glean Study Tool \n\n \n💌 Not quite the right role for you however you’d love to be a part of Glean’s journey? \n\nLet’s connect! Reach out to [email protected] and we’ll add you to our network, to keep you updated with any future opportunities we think you might be interested in.\n\n \n📄 Applicant Privacy Notice \n\nWe think it’s important that you understand how we use and handle your personal information, so here’s a link to our privacy notice. By submitting your application, you’re confirming that you’ve read and understood this notice. \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $60,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLeeds, England, United Kingdom

\nThe role: \n\nWe are looking for a Financial Controller to lead our Accounting team. As Financial Controller, you will oversee our entire accounting and tax functions, including corporate accounting, regulatory and financial reporting, management of the external audit, tax compliance, as well as the development and operational effectiveness of internal control policies and procedures. This position reports to the Chief Financial Officer.\n\nResponsibilities:\n\nFinancial reporting\n\n\nOversee all accounting activities to include accurate and timely reporting of the Company’s financials in accordance with US GAAP. Oversee and manage accounting team and the month-end and year-end close process\n\nPrepare and present accurate and timely financial statements, including income statements, balance sheets, and cash flow statements\n\nDesign, document, implement and manage policies and procedures with respect to revenue recognition, accounts payable, accounts receivables, payroll, month end close and other accounting operations to ensure timely and accurate financial reporting\n\nPrepare and present accurate and timely financial statements, including income statements, balance sheets, and cash flow statements\n\nManage and analyze monthly financial statements and reports to ensure the integrity of the financial statements\n\nManage the annual external audit process and ensure an efficient audit process and the timely issuance of the Company’s financial statements\n\nEnsure quality control over financial transactions and financial reporting\n\n\n\n\nAccounting operations\n\n\nLead research on technical accounting issues for compliance, and oversee writing of accounting memos to support the company’s position\n\nImprove, monitor and enforce internal controls, policies and procedures\n\nReview contracts with third parties to ensure that expenses are properly accounted for\n\nOversee the treasury process and bank management\n\n\n\n\nTax and regulatory compliance\n\n\nOversee the preparation and filing of all tax returns, including federal, state, and local taxes. Manage and comply with local, state, and federal government reporting requirements and tax filings\n\nCoordinate the preparation of regulatory reporting, such as registration with Secretary of States\n\n\n\n\nLeadership\n\n\nProvide strategic financial leadership through close collaboration with the executive team\n\nSupervise and mentor a team of finance and accounting professionals\n\nFoster a culture of excellence, collaboration, and continuous improvement within the department\n\nMonitor and assess staff performance and development needs\n\n\n\n\nWhy you’ll love this role:\n\n\nThis Financial Controller position offers a unique opportunity to be a key driver of success in a small company backed by private investors and experiencing rapid growth. \n\nYou will have a direct impact on shaping the financial future of our organization. \n\n\n\n\nWhy you’re a great fit:\n\n\nBachelor’s degree in Accounting or Finance, advanced degree in Accounting preferred\n\nPassed the CPA exam in the United States\n\nMinimum of 8-10 years of progressive finance and accounting experience, including a mix of public accounting and private industry experience, and management experience. Big 4, SaaS, venture capital, and/or private equity-backed company experience are preferred\n\nHands-on experience managing the monthly close process\n\nDemonstrated experience in a fast paced, fast growing technology company, ideally SaaS company\n\nDemonstrated experience in recruiting, developing, training, and mentoring a high performing accounting team\n\nDemonstrated experience in effectively implementing financial systems\n\nDemonstrated experience managing annual audits and all tax-related matters\n\nProficiency in financial software and systems. Knowledge of Netsuite is a plus\n\nExceptional Excel skills\n\nExcellent verbal and written communication and presentation skills\n\nA self-starter with meticulous attention to detail\n\n\n\n\nBase compensation: $180,000 - $200,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting and Finance jobs that are similar:\n\n $90,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States

\nSmartsheet is looking for an administrative professional to support the operational infrastructure of our Professional Services business.\n\nAs a Services Operations Specialist, you will work as part of the Services Operations team and work with departmental leaders and stakeholders to support the operational efficiency and effectiveness of the professional services business. You will support the internal systems and logistical operations, as well as the internal business processes required to build and operate a scalable services business. You will also help coordinate and communicate with other departments to ensure successful delivery of customer projects.\n\nThe role can be based in our London office or UK, remote and report to our Sr. Manager of Service Operations.\n\nYou Will:\n\n\n* Drive tactical daily operations by providing excellent customer services to internal and external customers\n\n* Coordinate with Finance to process monthly services billings, and respond to inquiries related to project invoicing and customer disputes\n\n* Work with other departments including sales, services, finance ,legal, resourcing and support teams to provide feedback and help finalize sales transactions\n\n* Improve the operational systems and track infrastructure by identifying areas for improvement of internal processes, including the Professional Services Automation (PSA) System\n\n* Maintain prioritization of operational projects, billings, and SOW review\n\n* Initial manual project setup for services engagements in order to allow delivery teams to kick-off the project and begin delivering hours to ensure project delivery is compliant with contractual terms\n\n* Support delivery teams, operations excellence, and management with troubleshooting PSA project issues and questions\n\n\n\n\nYou have:\n\n\n* 3+ years experience in an operations or administrative role\n\n* Working knowledge of the sales cycle and experience reviewing contracts\n\n* Extensive experience working in Salesforce\n\n* Knowledge of professional services organization a plus\n\n* Experience driving projects from concept through completion\n\n* Proactive mindset with a demonstrated ability to take initiative\n\n* Hands-on working experience with SaaS applications\n\n* Open to learning new technology, applications, and solutions\n\n\n\n\n \n\nPerks & Benefits:\n\n\n* Employer-paid Private Medical and Dental, additional cost for family members\n\n* Lucrative Employee Stock Purchase Program (15% discount)\n\n* Monthly contributions toward your pension\n\n* Monthly stipend to support your work and productivity\n\n* 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program\n\n* 20 weeks fully paid Maternity Leave\n\n* 12 weeks fully paid Paternity/Adoption Leave\n\n* Personal paid Volunteer Day to support our community\n\n* Opportunities for professional growth and development including access to LinkedIn Learning online courses\n\n* Company Funded Perks including a counseling membership, salary sacrifice options, commuter discounts, and your own personal Smartsheet account.\n\n* Teleworking options from any registered location in the UK (role specific)\n\n\n\n\n Equal Opportunity Employer:\n\nSmartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Germany, Japan, Costa Rica and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.\n\nAt Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us! \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Finance and Sales jobs that are similar:\n\n $40,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom