\nAbout the Role:\n\nYou will be responsible for hands-on work with our Gusto Embedded Payroll Partners as they prepare to launch their payroll customer support function. This includes leading partner-facing project management, creating new programs and policies, planning and executing payroll training, and other special projects for CX performance or team operational improvements. \n\nAbout the Team:\n\nGusto Embedded Payroll is our newest business unit, driving the next arc of innovation and growth for Gusto. Our mission is to enable any third party SMB platform to build, sell, and serve payroll, however, they wish. Our API offering allows other companies to offer payroll services to their customers inside their app or service. By creating a more seamless payroll experience for SMBs, we will bring Gusto’s platform to hundreds of thousands more businesses than those we serve directly.\n\nHere’s what you’ll do day-to-day:\n\n\n* Operate: Drive Partner CX operational meetings during key implementation and onboarding phases, and continuing to liaise with them after go-live\n\n* Develop: Build Partner toolkits and playbooks to ensure their continued success with embedded payroll\n\n* Facilitate: Ensure successful Partner adoption of both basic payroll concepts and the CX systems in use to serve their end-users via facilitating in a live training environment\n\n* Iterate: Continuously look for opportunities for improvements to our CX support structure & design\n\n\n\n\nHere’s what we're looking for:\n\n\n* Four plus years of leading teams in a customer or partner-facing support function in a SaaS environment\n\n* Strong core payroll expertise – tax agency and filing knowledge is a plus but not a requirement\n\n* Demonstrable experience with project and/or program management\n\n* Fluency in CRM and task management systems (e.g. Salesforce Lightning, NICEone, JIRA)\n\n* Comfortable navigating complex customer needs, serving as an active stakeholder in identifying the root cause of an issue and seeking out a path to resolution; previous experience working directly with Gusto Accounting Partners is a plus but not required \n\n* Excellent communication skills both verbally and written \n\n* Sense of ownership and comfort with ambiguity—we are building something new which is an opportunity to contribute but also may mean we don’t have all the answers yet!\n\n* Eager to learn from our early adopters, excited by the combination of going deep with our individual partners, while looking for opportunities to build for scale\n\n* Previous experience supporting SMB or enterprise-level customers with SaaS\n\n* Recreational interest in integrations/APIs or technical engineering, at minimum an eagerness to learn API basics and how Partners integrate with Gusto \n\n\n\n\nOur cash compensation range for this role is targeted at $117,000 - $145,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting, Payroll and API jobs that are similar:\n\n $70,000 — $175,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States

\n\nFigment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nFigment is hiring for a People Operations Generalist who thrives in a fast-paced, remote-first global organization. We are looking for someone who is passionate about fostering a positive work culture, ensuring compliance, and driving excellence in People Operations. You will play a key role in the employee lifecycle, payroll and policy regulation on a global scale, and overall administrative support of our HR team.\n\nResponsibilities\n\n\n* Support in the delivery of HR programs and processes related to workforce planning, employee engagement, performance reviews, promotion process and talent development in a remote environment\n\n* Serve as a point of contact to team members, answer questions, and help employees navigate inquiries\n\n* Proactively identify areas for process improvement and contribute to the overall efficiency of People Operations\n\n* Stay informed about industry trends and best practices in HR\n\n* Generate HR metrics and reports to assist in data-driven decision making\n\n* Lead integrations, maintenance and new features within our HRIS system HIBob and Google Drive\n\n* Ensure compliance with labor laws and regulations, staying up-to-date on relevant changes\n\n* Administer employee benefits programs, including health insurance, retirement plans, and other perks\n\n* Work with external vendors to ensure seamless benefits administration\n\n* Conduct surveys and gather feedback to continuously improve employee satisfaction\n\n* Plan and execute employee engagement initiatives to foster a positive work environment\n\n* Support the performance review process and provide guidance on goal setting and feedback\n\n* Support the onboarding and offboarding process for employees and contractors\n\n* Assist in our bi-annual promotion process\n\n* Manage PEO relationships (TriNet and Deel) and be comfortable managing HR practices in multiple different countries\n\n* Collaborate with HR, talent team and other cross-functional team members on developing processes and reporting/iterating on existing ones to create greater efficiency\n\n* Maintain and update internal HR documentation, including promotion letters, immigration, the company handbook and policies\n\n\n\n\nQualifications\n\n\n* 3-5 years progressive HR experience\n\n* Bachelor's degree in Human Resources, Business Administration, or a related field\n\n* Strong analytical and problem-solving skills, with a successful track record of implementing processes that scale\n\n* Prior experience working on an international stage primarily with Canada, the United States, and the United Kingdom with a focus on compliance\n\n* Experience working with EOR providers supporting EMEA, APAC and LATAM regions\n\n* Experience implementing an HRIS system and setting up best practices; specifically working with HiBob, Trinet, and Deel\n\n* Benefits administration experience\n\n* An ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills\n\n* Exceptional ethics around confidentiality and highly sensitive information\n\n* An innovative problem solver who is proactive and loves to get things done\n\n* Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization\n\n* Experience in a remote first distributed start-up or growth stage environment\n\n* Most importantly, you are a good human who enjoys working with a positive and collaborative team\n\n\n\n\n\nOne of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.\n\nBase Salary: The CAD base salary range for this position is CAD $80,000 - $100,000. The US base salary range for this position is USD $80,000 - $100,000. This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate’s specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.\n\nBenefits: All employees of Figment receive the following competitive benefits. For candidates beyond Canada and the US, benefits will be outlined during your first interview with Figment.\n\n\n* 100% remote-first environment, with co-working spaces in our employee “hubs” across the globe for those who enjoy a hybrid model\n\n* 4 weeks of PTO that kick in day one, with an additional 1 week of flex days\n\n* Extended company-paid health benefits that kick in day one\n\n* Best in class parental leave and flexible arrangements \n\n* A home office stipend to create a space that you enjoy working in\n\n* Monthly Wifi reimbursement\n\n* A yearly Learning & Development budget\n\n* 401K (US) or RRSP match (Canada)\n\n* Stock Options in the company\n\n* Competitive bonus (based on company performance) that is distributed bi-annually - we believe that the company’s success should be shared with our employees often\n\n\n* For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment\n\n\n\n\n\n* Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!\n\n* A culture of honesty, professionalism and risk taking in a high-growth environment\n\n\n\n\n\nSee here for Figment's Privacy Policy and California Employee Privacy Policy.\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API and Sales jobs that are similar:\n\n $90,000 — $135,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\n\nFigment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nFigment is hiring for a People Operations Generalist who thrives in a fast-paced, remote-first global organization. We are looking for someone who is passionate about fostering a positive work culture, ensuring compliance, and driving excellence in People Operations. You will play a key role in the employee lifecycle, payroll and policy regulation on a global scale, and overall administrative support of our HR team.\n\nResponsibilities\n\n\n* Support in the delivery of HR programs and processes related to workforce planning, employee engagement, performance reviews, promotion process and talent development in a remote environment\n\n* Serve as a point of contact to team members, answer questions, and help employees navigate inquiries\n\n* Proactively identify areas for process improvement and contribute to the overall efficiency of People Operations\n\n* Stay informed about industry trends and best practices in HR\n\n* Generate HR metrics and reports to assist in data-driven decision making\n\n* Lead integrations, maintenance and new features within our HRIS system HIBob and Google Drive\n\n* Ensure compliance with labor laws and regulations, staying up-to-date on relevant changes\n\n* Administer employee benefits programs, including health insurance, retirement plans, and other perks\n\n* Work with external vendors to ensure seamless benefits administration\n\n* Conduct surveys and gather feedback to continuously improve employee satisfaction\n\n* Plan and execute employee engagement initiatives to foster a positive work environment\n\n* Support the performance review process and provide guidance on goal setting and feedback\n\n* Support the onboarding and offboarding process for employees and contractors\n\n* Assist in our bi-annual promotion process\n\n* Manage PEO relationships (TriNet and Deel) and be comfortable managing HR practices in multiple different countries\n\n* Collaborate with HR, talent team and other cross-functional team members on developing processes and reporting/iterating on existing ones to create greater efficiency\n\n* Maintain and update internal HR documentation, including promotion letters, immigration, the company handbook and policies\n\n\n\n\nQualifications\n\n\n* 3-5 years progressive HR experience\n\n* Bachelor's degree in Human Resources, Business Administration, or a related field\n\n* Strong analytical and problem-solving skills, with a successful track record of implementing processes that scale\n\n* Prior experience working on an international stage primarily with Canada, the United States, and the United Kingdom with a focus on compliance\n\n* Experience working with EOR providers supporting EMEA, APAC and LATAM regions\n\n* Experience implementing an HRIS system and setting up best practices; specifically working with HiBob, Trinet, and Deel\n\n* Benefits administration experience\n\n* An ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills\n\n* Exceptional ethics around confidentiality and highly sensitive information\n\n* An innovative problem solver who is proactive and loves to get things done\n\n* Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization\n\n* Experience in a remote first distributed start-up or growth stage environment\n\n* Most importantly, you are a good human who enjoys working with a positive and collaborative team\n\n\n\n\n\nOne of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.\n\nBase Salary: The CAD base salary range for this position is CAD $80,000 - $100,000. The US base salary range for this position is USD $80,000 - $100,000. This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate’s specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.\n\nBenefits: All employees of Figment receive the following competitive benefits. For candidates beyond Canada and the US, benefits will be outlined during your first interview with Figment.\n\n\n* 100% remote-first environment, with co-working spaces in our employee “hubs” across the globe for those who enjoy a hybrid model\n\n* 4 weeks of PTO that kick in day one, with an additional 1 week of flex days\n\n* Extended company-paid health benefits that kick in day one\n\n* Best in class parental leave and flexible arrangements \n\n* A home office stipend to create a space that you enjoy working in\n\n* Monthly Wifi reimbursement\n\n* A yearly Learning & Development budget\n\n* 401K (US) or RRSP match (Canada)\n\n* Stock Options in the company\n\n* Competitive bonus (based on company performance) that is distributed bi-annually - we believe that the company’s success should be shared with our employees often\n\n\n* For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment\n\n\n\n\n\n* Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!\n\n* A culture of honesty, professionalism and risk taking in a high-growth environment\n\n\n\n\n\nSee here for Figment's Privacy Policy and California Employee Privacy Policy.\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API and Sales jobs that are similar:\n\n $62,500 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide