\nAbout the role:\n\n\n\nZero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage. \n\nThis role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hash’s diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. \n\nThis is a remote position for a candidate is based in East Coast, USA\n#LI-remote \n\nResponsibilities\n\n\n* Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts \n\n* Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live. \n\n* Serve as first point of contact for billing, account receivable, third party audit requests etc\n\n* Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.\n\n* Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market\n\n* Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products \n\n* Design and implement data driven reporting to track client satisfaction \n\n* Own retention and contract renewals\n\n* Excel at operating in a dynamic and quickly changing environment\n\n* Act as internal buffer between client and leadership team\n\n\n\n\nRequirements\n\n\n* Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients\n\n* Bachelor's degree or equivalent practical experience\n\n* 5-7 years of experience in B2B Relationship Management\n\n* Exceptional written and verbal communication\n\n* The ability to work independently in a fast-paced environment\n\n* Receptive to feedback and implements changes immediately with a positive attitude\n\n* An interest in being a relationship builder, collaborative partner, and dynamic project manager\n\n* Experience working in a complex ecosystem of SaaS or payments products \n\n* An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems\n\n* Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)\n\n* Experience with contract negotiation and dispute resolution\n\n* Experience in fintech, brokerage, and/or the crypto industry\n\n\n\n\nPreferred\n\n\n* Highly self-motivated, with an entrepreneurial mindset\n\n* Self-confident, resilient and goal focused\n\n* Motivated by a startup environment\n\n* Experience working with product and engineering teams\n\n\n\nBenefits\n\nWe believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:\n\n\n\n* Chance to earn equity\n\n* Maternity & Paternity leave\n\n* WeWork Membership\n\n* WFH Yearly Stipend\n\n* L&D Stipend (after 6 months)\n\n\n\nAbout Zero Hash \n\nZero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-up programs.\n\nOur thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of crypto-as-a-service. \n\nClients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade. \n\n\nThe Zero Hash Culture\n\nAll Zero Hash employees are guided by the following characteristics and core principles:\n\n\n* Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.\n\n* Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.\n\n* Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.\n\n* Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.\n\n* Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.\n\n* Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.\n\n* Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.\n\n* Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.\n\n\n\n\nFollow us\n\nTwitter\n\nLinkedIn\n\nYoutube\n\nBlog\n\n\nFor candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crypto, Embedded, Finance, API, Senior, Marketing and Non Tech jobs that are similar:\n\n $60,000 — $130,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMultiple Locations (2) - Remote OK

\n\nFigment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nIn the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant clients in Japan. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth\n\nResponsibilities\n\n\n* Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle\n\n* Manage all all inbound customer requests from your book of customers\n\n* Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these\n\n* Drive customer satisfaction practices to increase retention and drive upsell opportunities\n\n* Advocate for customer needs within the organization, working closely with product development sales and support teams\n\n* Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs\n\n* Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives\n\n* Keep customers informed about product updates, new features, and industry best practices\n\n* Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities\n\n\n\n\nQualifications\n\n\n* Minimum of 3-5 years of relevant experience in a customer success management role, or a customer success position within the blockchain industry\n\n* Experience in working with senior stakeholders at organizations\n\n* Excellent cross functional communication and interpersonal skills\n\n* Strong problem solving and analytical skills\n\n* Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking\n\n* Fluency in English and Japanese required\n\n* Experience in managing customer information and communication in Salesforce, JIRA and Intercom\n\n\n\n\n\nSee here for Figment's Privacy Policy.\n\n\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API, Senior, Marketing and Sales jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\n\nFigment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nWe are looking for an experienced Senior Tax Manager to join our team. Ideal candidates will have their CPA, a solid technical background and can thrive in a collaborative remote first environment. This is an exciting opportunity to navigate complexities in different areas of tax and learn more about evolving taxation matters around crypto.\n\nResponsibilities\n\n\n* Conduct a variety of tax and accounting-related functions to meet global income tax accounting and compliance requirements.\n\n* Analyze working papers for transfer pricing charges to related parties and transfer pricing policies. \n\n* Prepare monthly Canadian and international tax provisions to be included in financial reporting.\n\n* Prepare Canadian federal and provincial corporate tax returns, including cross-border and foreign compliance filing for financial reporting.\n\n* Review monthly US Federal and State corporate tax returns. \n\n* Manage other various tax matters such as indirect sales tax, withholding taxes, information reporting returns/issues.\n\n* As a trusted liaison and advisor, build relationships with external tax consultants and internal finance teams for international tax filings and SRED.\n\n* Liaise with external auditors, CRA, IRS, provincial and state tax authorities to address audit or other inquiries.\n\n* Manage ad hoc audit and tax research projects to support business decisions.\n\n* Work closely with the internal legal department and outside tax advisors and counsel on complex tax strategy planning and implementation.\n\n\n\n\nQualifications\n\n\n* CPA with 3+ years of relevant experience, ideally including both Big 4 and industry.\n\n* Strong communication, analytical and organization skills.\n\n* Ability to work independently.\n\n* Expertise in cross-border tax compliance.\n\n* Ability to prioritize and manage multiple deadlines in a fast-paced environment.\n\n* Familiarity with and interest in the blockchain space.\n\n\n\n\n\nOne of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.\n\nBase Salary: The US base salary range for this position is USD $130,000 - $160,000. The CAD base salary range for this position is CAD $130,000 - $160,000. This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate’s specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.\n\nBenefits: All employees of Figment receive the following competitive benefits. For candidates beyond Canada and the US, benefits will be outlined during your first interview with Figment.\n\n\n* 100% remote-first environment, with co-working spaces in our employee “hubs” across the globe for those who enjoy a hybrid model\n\n* 4 weeks of PTO that kick in day one, with an additional 1 week of flex days\n\n* Extended company-paid health benefits that kick in day one\n\n* Best in class parental leave and flexible arrangements \n\n* A home office stipend to create a space that you enjoy working in\n\n* Monthly Wifi reimbursement\n\n* A yearly Learning & Development budget\n\n* 401K (US) or RRSP match (Canada)\n\n* Stock Options in the company\n\n* Competitive bonus (based on company performance) that is distributed bi-annually - we believe that the company’s success should be shared with our employees often\n\n\n* For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment\n\n\n\n\n\n* Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!\n\n* A culture of honesty, professionalism and risk taking in a high-growth environment\n\n\n\n\n\nSee here for Figment's Privacy Policy and California Employee Privacy Policy.\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, Accounting, Finance, API, Senior, Legal and Sales jobs that are similar:\n\n $62,500 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\n\nFigment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nWe are looking for an experienced Senior Tax Manager with Canadian and US experience. Ideal candidates will have their CPA, a solid technical background and can thrive in a collaborative remote first environment. This is an exciting opportunity to navigate complexities in different areas of tax and learn more about evolving taxation matters around crypto.\n\nResponsibilities\n\n\n* Conduct a variety of tax and accounting-related functions to meet global income tax accounting and compliance requirements.\n\n* Analyze working papers for transfer pricing charges to related parties and transfer pricing policies. \n\n* Prepare monthly Canadian and international tax provisions to be included in financial reporting.\n\n* Prepare Canadian federal and provincial corporate tax returns, including cross-border and foreign compliance filing for financial reporting.\n\n* Review monthly US Federal and State corporate tax returns. \n\n* Manage other various tax matters such as indirect sales tax, withholding taxes, information reporting returns/issues.\n\n* As a trusted liaison and advisor, build relationships with external tax consultants and internal finance teams for international tax filings and SRED.\n\n* Liaise with external auditors, CRA, IRS, provincial and state tax authorities to address audit or other inquiries.\n\n* Manage ad hoc audit and tax research projects to support business decisions.\n\n* Work closely with the internal legal department and outside tax advisors and counsel on complex tax strategy planning and implementation.\n\n\n\n\nQualifications\n\n\n* CPA with 5+ years of relevant experience, ideally including both Big 4 and industry.\n\n* Strong communication, analytical and organization skills.\n\n* Ability to work independently.\n\n* Expertise in cross-border tax compliance.\n\n* Ability to prioritize and manage multiple deadlines in a fast-paced environment.\n\n* Familiarity with and interest in the blockchain space.\n\n\n\n\n\nOne of Figment’s core principles is “Making the Invisible Visible” - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.\n\nBase Salary: The US base salary range for this position is USD $100,000 - $130,000. The CAD base salary range for this position is CAD $100,000 - $130,000. This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all Canada or the US. A candidate’s specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.\n\nBenefits: All employees of Figment receive the following competitive benefits. For candidates beyond Canada and the US, benefits will be outlined during your first interview with Figment.\n\n\n* 100% remote-first environment, with co-working spaces in our employee “hubs” across the globe for those who enjoy a hybrid model\n\n* 4 weeks of PTO that kick in day one, with an additional 1 week of flex days\n\n* Extended company-paid health benefits that kick in day one\n\n* Best in class parental leave and flexible arrangements \n\n* A home office stipend to create a space that you enjoy working in\n\n* Monthly Wifi reimbursement\n\n* A yearly Learning & Development budget\n\n* 401K (US) or RRSP match (Canada)\n\n* Stock Options in the company\n\n* Competitive bonus (based on company performance) that is distributed bi-annually - we believe that the company’s success should be shared with our employees often\n\n\n* For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment\n\n\n\n\n\n* Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!\n\n* A culture of honesty, professionalism and risk taking in a high-growth environment\n\n\n\n\n\nSee here for Figment's Privacy Policy and California Employee Privacy Policy.\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, Accounting, Finance, API, Senior, Legal and Sales jobs that are similar:\n\n $60,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\n\nFigment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nIn the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant APAC clients. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth\n\nResponsibilities\n\n\n* Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle\n\n* Manage all all inbound customer requests from your book of customers\n\n* Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these\n\n* Drive customer satisfaction practices to increase retention and drive upsell opportunities\n\n* Advocate for customer needs within the organization, working closely with product development sales and support teams\n\n* Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs\n\n* Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives\n\n* Keep customers informed about product updates, new features, and industry best practices\n\n* Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities\n\n\n\n\nQualifications\n\n\n* Minimum of 3-5 years of relevant experience in a senior account management role, or a customer success position within the blockchain industry\n\n* Experience in working with senior stakeholders at organizations\n\n* Excellent cross functional communication and interpersonal skills\n\n* Strong problem solving and analytical skills\n\n* Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking\n\n* Additional languages preferred (Japanese, Korean and/or Indonesian)\n\n* Experience in managing customer information and communication in Salesforce, JIRA and Intercom\n\n\n\n\n\nSee here for Figment's Privacy Policy.\n\n\n \n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide