\nCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. \n \nFor over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. \n \nThe company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.\n\n\nPOSITION SUMMARY:\nThis position is the initial point of contact for Cority’s customers pertaining to any technical or functional issue with our product suite/environment.  They liaise with multiple Tier 2 groups to resolve customer cases.   They must gain product knowledge through training and exposure to the application. Note, this role has a Native French speaking requirement.\n\n\n\n PRIMARY RESPONSIBILITIES:\n* Assist clients to resolve technical problems with the use, installation and configuration of the Cority Product Suite.\n* Document/Update all support cases within the Customer Support software application(s). Assign case ID’s to all customer support calls or emails, and communicate these to clients. Monitor all open cases, and ensure that each client is updated on the progress of their case.\n* Assign technical problems that cannot be resolved by help desk staff to Tier 2 Support Teams (Programming, Development, etc…). Follow up as needed with internal staff to ensure issues are resolved.\n* Assign functional cases that cannot be resolved by help desk staff to the Tier 2 - Consulting Team (Success Team). Follow up as needed with internal staff to ensure issues are resolved.\n* Escalate any customer concerns to Management (Manager, Customer Support and - Director of Client Service Consulting)\n* Communicate issues to the Programming / R&D Teams to ensure that known bugs are identified and fixed in future releases of the core product\n* Assist R&D staff with testing of technical features (administrator, security, installation etc.) for the core application\n* Be aware of the company's information security requirements, including Immediately reporting all breaches in information security to the CSO (Chief Security Officer) and take whatever other actions may be required of him or her under the terms of ISO 27001 information security policies, Information Security Management System (ISMS) and other company security policies and procedures.\n* Be aware of and abide by all company policies and procedures (e.g. Employee Handbook).\n\n\n\n QUALIFICATIONS:\n* A graduate of a university program in computer science or a related program with equivalent work experience.\n* Must be a highly customer focused individual with excellent customer service skills.\n* Must have strong organizational skills.\n* Must have a comprehensive knowledge of system development life cycles and project management methodologies.\n* Must have the ability to work both independently as well as within a team environment.\n* Must possess strong time management skills.\n* Must have excellent interpersonal and communications skills.\n* Must have excellent technical skills with knowledge of Windows IIS, SQL Server, Salesforce CRM, ActiveX Controls and Web Services.\n* Previous experience in the field of occupational health and safety is an asset\n* The successful candidate will have a passion for excellence and will promote the same from their peers.\n* An ability to quickly pick up a technical understanding of solutions for customers.\n\n\n\n\n\nCority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Testing jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFrance

\nWe’re looking for an experienced Product Marketing leader with a proven track record of driving accelerated growth in a fast growing B2B, SaaS company.  You will be a key member of the marketing leadership team reporting to the CMO, helping to define what product marketing means to the organization. In this role you will help position and promote our complex product portfolio, driving topline revenue, market share, adoption, and retention of Appfire products - directly and in close partnership with our ecosystem partners.\n\nThe VP of Product Marketing will lead a team of Product Marketing professionals in building the ‘connective tissue’ between Product, Marketing, and Channel Strategy, to translate both product and business objectives into compelling go-to-market strategies.  You’ll have extensive experience leveraging data insights and research to understand customer and product trends.  You will guide a team to develop clear value propositions, positioning, and messaging that serve as the underpinning to all demand generation campaigns, launch programs, awareness and enablement initiatives.  You have experience collecting competitive intelligence to articulate product differentiators, and you’re an expert at establishing strategic relationships with key industry analysts to execute impactful influencer initiatives.   You have a demonstrated ability to operationalize your strategy, and to coach and mentor your team to achieve success.  You thrive in a fast-paced environment where you are encouraged to think outside of the box and to take chances in the spirit of growth and learning. \n\nWhat You Will Do: \n\n\n* Lead and scale a high caliber, results-driven product marketing team\n\n* Understand market trends, customer requirements, usage and buying behavior, and the partner ecosystem to better identify market opportunities and customer demand\n\n* Drive the team to develop a deep understanding of the Appfire product portfolio, our Market, and our Customers through data analysis, market research, and customer research\n\n* Be the Appfire portfolio expert and work with the broader GTM teams to develop sales plays and programs through the lens of x-product solutions and ecosystem partners that help drive net new revenue and expand into existing accounts\n\n* Oversee and provide direction for market segmentation and targeting, product positioning, value propositions and messaging for use by downstream marketing functions such as campaign, demand and content teams\n\n* Guide the development of engaging audience-specific content, including case studies, solution briefs, web content, presentations, data sheets, white papers and sales playbooks that can be utilized globally\n\n* Be responsible for ensuring that our partners are enabled with the appropriate messaging and content they need to effectively establish preference, urgency, and value for Appfire\n\n* Ensure we are effectively engaging our global partner ecosystem to drive adoption, increase app attach rates, and to accelerate Appfire customer acquisition, expansion, and category leadership\n\n* Oversee the product portfolio launch plan and collaborate with product management and demand generation to ensure launches are integrated with campaigns\n\n* Collaborate with leadership across Product and Channel Strategy to drive the evolution of our PLG GTM motion, Channel Partner GTM motion and Ecosystem expansion efforts\n\n* Collaborate with Corporate Communications to establish and leverage industry analyst relationships including scheduling and holding analyst briefings; participating in influencer programs; collecting ongoing market analysis\n\n\n\n\nWhat We Would Like to See\n\n\n* Minimum of 15 years Enterprise Software / SaaS marketing experience with 10+ years of senior leadership experience; Large product portfolio management experience preferred.\n\n* Excellent leadership and team management skills, with a track record of building, managing, and scaling high-performing teams\n\n* Demonstrated excellence in strategic planning and creative thinking skills\n\n* Analytical mindset with the ability to balance customer needs, market opportunities, competitive dynamics, and business to deliver results\n\n* Strong business acumen and understanding of product revenue goals\n\n* Ability to analyze information collected from customer interviews and marketing performance metrics (conversion rates and content consumption) to identify opportunities for GTM optimization\n\n* Ability to build compelling x-product solution narratives and content that aligns with GTM execution strategies\n\n* Ability to navigate culture and politics across multiple functions, interfacing with marketing, product, customer success, and channel management\n\n* Ability to focus and execute in a fast-changing environment; ability to prioritize effectively and make things happen\n\n* Critical thinker with exceptional writing and presentation skills\n\n* Willingness to travel globally for internal and external engagement, as required.\n\n\n\n\nWhat We Offer\n\n\n* Every Appfire employee is eligible for company equity\n\n* 10 paid holidays + Flexible PTO – no set number of days that you must take in a year\n\n* 100% company-paid health insurance\n\n* 50/50 split dental and vision insurance\n\n* Flexible Spending Accounts\n\n* Mobile phone and Internet stipend \n\n* 401(k) Matching Component\n\n\n\n\n \n\n \n\n \n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing and Sales jobs that are similar:\n\n $55,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States