\nAt Plaid, our mission is to unlock financial freedom for everyone.  There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Remote\n\n\nAt Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Remote\n\n\nThe Risk Team at Plaid is a cross-functional team whose responsibility is to enable the business by mitigating risks and maintaining controls that ensure trust in the platform. Plaid sits in the middle of the fintech ecosystem, and we’re the gateway used by our customers to build, launch, and scale FinTech applications. In this role, you’ll be responsible for supporting Plaid’s Customer Oversight risk management activities from security, regulatory, and reputational perspectives. You’ll primarily be responsible for customer onboarding and ongoing monitoring, and you’ll work closely with our GTM, Security Engineering, Legal, and Financial Access teams to ensure trust in the platform and protect the ecosystem.\n\n\n\nResponsibilities\n*  Being part of a highly evolving cross functional team in a rapidly growing organization.\n* Having a significant impact on the future of financial services.\n* Conducting and managing compliance reviews and risk analyses of prospective customers as they come through the Sales pipeline.\n* Building, automating, scaling, and improving operational workflows and processesPerforming periodic reviews of client accounts as required by the onboarding policies.\n* Being a key resource in developing and implementing the internal policies and procedures required of a rapidly-evolving risk management function.\n* Learning about and operationalizing relevant regulatory requirements in new jurisdictions to support Plaid’s international expansion.\n* Articulate complex and nuanced compliance requirements into understandable concepts both internally and externally.\n* Support the broader team to operationalize relevant regulatory and legal requirements.\n* Support inbound assessments and audit engagements.\n\n\n\nQualifications:\n*  2+ years of relevant compliance, risk, or operational experience with a specific focus on financial services.  Fintech experience strongly preferred.\n* Desire to learn relevant laws and regulatory requirements; experience with KYC/BSA/AML FCRA, GLBA, UDAAP, PSD2 or GDPR requirements is preferredIdeal candidate is positive, collaborative, organized, focused, and a self-starter.\n* Strong familiarity with financial services and high technology verticals.\n* Being understanding and empathetic to the challenges of early stage companies.\n* Strategic decision-maker that can help shape a global Risk function.\n* Willingness to roll up your sleeves; you’ll wear many hats and will have to balance cross-functional projects with different stakeholders in a wide variety of roles.\n* Intellectual honesty and humility; you should be willing to admit when you don’t know something and should have the discernibility to escalate urgent issues when necessary\n\n\n\n\n$99,360 - $125,280 a yearTarget base salary for this role is between $99,360 and $125,280 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.\n\n\n\nOur mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!\n\n\nPlaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].\n\n\nPlease review our Candidate Privacy Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Legal, Sales and Non Tech jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York

\n\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.\n\nThe T2 Resolution Analyst role will be closely partnered with our Compliance team to stay on top of complaints from internal and external sources. Proactively monitor app stores and social media platforms for user feedback, particularly negative reviews and posts, to identify trends and areas for improvement. Creating and maintaining efficient processes is a top priority for this role.   The T2 Resolution Analyst will help to identify trends and root causes for complaints, working closely with other members of the CX op team to identify long-term solutions to common reasons for complaints.\n\nResponsibilities include, but are not limited to:\n\n\n* Triage and review incoming complaints identified by our Support teams for validity, submitting official complaints if necessary\n\n* Investigate and respond to complaints sent by partners and regulatory agencies \n\n* Aggregate data from negative app reviews and social media posts, responding/resolving as necessary\n\n* Partner with the Compliance team to identify trends and implement corrective actions\n\n* Openly contact customers by phone for expedient resolution\n\n* Work with Support leadership to identify root causes of complaints\n\n* Build, maintain, and innovate processes related to the role\n\n\n\n\nQualifications:\n\n\n* 2-4 years of experience in a support role, preferably fintech\n\n* Understanding of Reg E Dispute guidelines\n\n* Strong organizational abilities\n\n* Empathetic and resourceful when working directly with customers\n\n* Ability to work cross-functionally across several teams\n\n\n\n\n\n\nBenefits: \n\n\n* Remote-first work culture (domestic USA)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Paid time off\n\n* Paid company holidays\n\n\n\n\nWorking at Branch\n\nHeadquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work and EY Entrepreneur of the Year, Heartland, among others.  \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales and Non Tech jobs that are similar:\n\n $42,500 — $83,750/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMinneapolis, Minnesota, United States

\n\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together. \n\nBranch is seeking an experienced Security Governance, Risk, and Compliance (GRC) professional to join our team.  This position will work in all aspects of GRC, so broad knowledge is preferred across multiple frameworks and related policy and procedure lifecycle management.  The ideal candidate will have a background in managing relationships with internal stakeholders (C Suite, Risk, and Legal), external partners (3rd party vendors, auditors, sub-processors), and working closely with members of the Security team.\n\nResponsibilities include, but are not limited to:\n\n\n* Manage risk and vulnerability assessments, validation testing, compliance reviews, and audits in accordance with the frameworks (SOC 2, ISO 27001, PCI, NIST, CCPA) implemented by Branch\n\n* Experience implementing new frameworks and integrating into existing audit cycles\n\n* Manage Branch’s Drata GRC platform\n\n\n\n* Ensure information is up to date and automated collections are working appropriately\n\n* Ensure that Audit evidence is collected and validated\n\n* Manage access to and keep information up to date for Branch’s Security Trust Center\n\n\n\n* Inform the proper stakeholders of important concerns, hazards, and Risk to the organization\n\n* Work together with other stakeholders to link our corporate IT, procurement, and privacy departments with GRC objectives\n\n* Maintain up-to-date knowledge of procedures and methods that serve to broaden team knowledge and industry expertise\n\n* Manage security standards, policies, and practices on an annual basis to make sure they meet corporate demands\n\n* Assist the department in responding to inquiries from the business units about ongoing operational compliance\n\n* Be proactive in seeking out areas for improvement and offer insightful advice and value-added guidance on process and control enhancements\n\n* Manage the 3rd Party Vendor Management process\n\n* Partner with the Risk and Legal teams to share information and seek out areas for improvement to reduce Risk throughout the company \n\n\n\n\nQualifications: \n\n\n* 5-7 years of experience in a similar role\n\n* 3+ years of expertise conducting ISO 27001 and SOC 2 audits, as well as handling audit responses\n\n* Excellent communication skills\n\n\n\n* Oral and written communication to an audience of employees as well as to the leadership team is necessary\n\n\n\n* Knowledge of GRC tool techniques and best practices (Drata, HyperProof, AuditBoard)\n\n* Solid ethics and core values - Situations sometimes require discretion and may be of a confidential or sensitive nature\n\n* Familiarity with security and compliance requirements for SOC 2, PCI, NIST CSF, ISO 27001, CCPA \n\n* CISA, CISM or are working toward certification\n\n\n\n\nBenefits: \n\n\n\n* Remote-first work culture (domestic USA)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Flexible time off\n\n* Paid company holidays\n\n* Paid parental leave\n\n\n\n\nWorking at Branch\n\nHeadquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, the Star Tribune’s Top Workplaces, and EY Entrepreneur of the Year, Heartland, among others.  \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nMust be currently authorized to work in the USA without sponsorship or transfer. No 3rd-parties, please.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Legal, Sales and Non Tech jobs that are similar:\n\n $55,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMinneapolis, Minnesota, United States

About MapleMaple transforms institutional lending, leveraging innovative technology to empower lending markets.\nOur goal is to be the most reliable lender in the global financial system, distinguished by our commitment to superior user experience and transparency. At Maple, we embody a culture of ownership, relentless execution, and unwavering commitment to our customers, partners and team.\nFounded in 2019, Maple has grown to become the leading institutional lender across crypto markets having originated >$3bn in loans to date. The team has built a dynamic and innovative product that leverages the benefits of blockchain and smart contract technology with an intuitive and feature rich application.\nThe TeamToday the Maple team is 20+ strong, with exceptional backgrounds across tech, finance and defi. Team profiles are shared on our site here!\n\nThe RoleThe Operations Analyst role calls for a finance and/or fintech professional who is highly motivated, possesses strong analytical skills, has keen attention to details, and thrives in a fast-paced, dynamic environment.\nIdeally, the successful candidate should have 1-3 years experience in sales/loans operations and/or user onboarding, with a preference for experience in a digital asset or traditional finance institution. In previous roles, the top candidates will have likely contributed to the origination and lifecycle management of loans, onboarding of users and customer success.\nThe OpportunityYou’ll join an existing team of three other operations colleagues who all have experience in traditional finance, consulting and fintech financial services. As a part of the broader operations team, you will play an integral role in managing the loan book, user onboarding and customer success on both the borrower and lender side. In this role you will be required to communicate confidently in client-facing interactions as well as collaborate cross-functionally within the Maple team to coordinate processes and actively grow the Maple platform. You will also be comfortable with working autonomously, preparing loan operations, assisting the capital markets team in pipeline management, improving operations and managing the customer life cycle from onboarding to deposited and beyond.\nResponsibilities\n\n\n\n* Manage the lifecycle of a loan including issuance, (re-)payments, collateral and documentation.\n\n* Monitor loan book performance, including payment schedules, risk parameters, collateral health, and potential defaults.\n\n* Conduct a comprehensive KYC/AML review for new and existing users and prepare and maintain accurate KYC records.\n\n* Be the point of contact for lenders, borrowers and pool delegates to ensure their success as Maple users during onboarding and beyond.\n\n* Support the capital markets team in sales operations by conducting activities that include pipeline management, running meetings, doing data analysis and other ad-hoc sales related activities.\n\n\n\nRequirements\n\n\n\n* 1-3 years experience in sales/loan operations and/or user onboarding in the financial services industry.\n\n* Understanding of loan operations, KYC/AML onboarding, data analysis and customer success.\n\n* Passion for the digital asset and fintech industries with conviction in what Maple is building.\n\n* Strong business instincts, results oriented, and a track record hitting and exceeding goals.\n\n* Strong verbal and written communication skills, communicate with a high degree of clarity and effectiveness\n\n* Proficient in excel, powerpoint and other financial tools.\n\n\n\nWhat's in it for you\n\n\n\n* Base salary paid in your choice of crypto (USDC) or local fiat currency, plus performance-based component;\n\n* MPL token allocation, giving you a stake in Maple’s long term success\n\n* Unlimited paid time off (PTO)\n\n* Fully remote and flexible working giving you the autonomy to live and work your way\n\n* Optional access to shared working space at your local WeWork or equivalent\n\n* Contract or full time employment opportunities including all local statutory benefits\n\n* Fully transparent and collaborative team culture\n\n* Funding for personal skills development\n\n* Help define the future of Maple and be part of the vision to expand the digital economy\n\n\nIf you subscribe to the values of Maple - Personal Ownership, Focused Execution, User Prioritisation, Innovative Mindset - and want to be part of a collaborative culture focused on bringing Global Finance into the future, then we want to hear from you!\nWe look forward to receiving your application and will be in touch after having a chance to review. \nIn the meantime, here are some links to more information about Maple:WebsiteGitbookGithubTwitterLinkedInDiscord \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Crypto, Consulting, Finance, Sales and Non Tech jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\nCoinList, one of the fastest growing crypto financial platforms, is where the world’s best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets.\n\nOur mission is to accelerate the advancement of blockchain technology, by finding the best emerging blockchain projects and helping them succeed. CoinList has become the global leader in new token issuance, helping blue chip projects like Filecoin, Solana, Celo, Algorand, Dapper, and others raise over $800 million and connect with hundreds of thousands of new token holders. And we now support the full lifecycle of crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through our full-service exchange, CoinList Pro, mobile apps and CoinList.co, while also getting exclusive access to the best new tokens before they list on other exchanges. Our customers include validators, miners, founders, CEOs, crypto funds, bitcoin OGs, as well as a broad array of crypto enthusiasts. Unlike other centralized crypto finance platforms, we're not here to just build a bank or a brokerage. We're building the platform for people who are passionate about moving crypto forward, and we’re just getting started. \n\nThe client support team at CoinList is the primary interface between CoinList and the investors using our suite of products. Developing and maintaining trust with users is a core part of our business. As a Customer Support Analyst, you’ll answer inbound questions, identify and diagnose user issues and answer questions to communicate sometimes complex issues in concise and informative language.\n\nWe’re especially interested in candidates who have held support or operational roles at crypto-currency or fintech companies. \n\nApplicants must be able to work during business hours in the APAC region.\n\n \n\nWho you are:\n\n\n\nYou’re excited about cryptocurrency. CoinList’s mission is to help the best crypto companies succeed by serving as a trusted advisor in the space. We’re incredibly excited by the power of distributed ledger technology, and you should be too.\n\n\n\nYou’re entrepreneurial. This role is autonomous - you’re really excited about proposing and testing ideas based on issues and opportunities you see.\n\n\n\nYou’re an excellent communicator. You’ll be the primary interface between CoinList and our users and be responsible for diagnosing user issues and helping users navigate our products.\n\n\n\n\n\nWhat you will do:\n\n\n* \nDelight our users by educating investors on how to use our products and answer inbound questions.\n\n\n* \nManage urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers\n\n\n* \nDiagnose bugs and facilitate product feedback to our engineering teams to continuously improve our platform. \n\n\n* \nA little bit of everything. Ad-hoc projects to help scale our customer support capacity (e.g. keeping our FAQ section up-to-date, etc.) \n\n\n\n\n\n\nAs an early employee at CoinList you will be a critical part of our core team and have a huge influence over the direction of the company. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is the single best work experience of your life. At CoinList, we are proud to be an Equal Opportunity Employer; we celebrate diversity, value our differences, and are committed to creating an inclusive environment for all employees. \n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Crypto, Testing, Finance, Mobile, Sales and Non Tech jobs that are similar:\n\n $52,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\nCoinList, one of the fastest growing crypto financial platforms, is where the world’s best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets.\n\nOur mission is to accelerate the advancement of blockchain technology, by finding the best emerging blockchain projects and helping them succeed. CoinList has become the global leader in new token issuance, helping blue chip projects like Filecoin, Solana, Celo, Algorand, Dapper, and others raise over $800 million and connect with hundreds of thousands of new token holders. And we now support the full lifecycle of crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through our full-service exchange, CoinList Pro, mobile apps and CoinList.co, while also getting exclusive access to the best new tokens before they list on other exchanges. Our customers include validators, miners, founders, CEOs, crypto funds, bitcoin OGs, as well as a broad array of crypto enthusiasts. Unlike other centralized crypto finance platforms, we're not here to just build a bank or a brokerage. We're building the platform for people who are passionate about moving crypto forward, and we’re just getting started. \n\nThe client support team at CoinList is the primary interface between CoinList and the investors using our suite of products. Developing and maintaining trust with users is a core part of our business. As a Customer Support Analyst, you’ll answer inbound questions, identify and diagnose user issues and answer questions to communicate sometimes complex issues in concise and informative language.\n\nWe’re especially interested in candidates who have held support or operational roles at crypto-currency or fintech companies. \n\nThis is a fully remote role requiring English fluency. You must be willing to work some evenings and weekends.\n\n \n\nWho you are:\n\n\n\nYou’re excited about cryptocurrency. CoinList’s mission is to help the best crypto companies succeed by serving as a trusted advisor in the space. We’re incredibly excited by the power of distributed ledger technology, and you should be too.\n\n\n\nYou’re entrepreneurial. This role is autonomous - you’re really excited about proposing and testing ideas based on issues and opportunities you see.\n\n\n\nYou’re an excellent communicator. You’ll be the primary interface between CoinList and our users and be responsible for diagnosing user issues and helping users navigate our products.\n\n\n\nYou’re a social media native. You’re well versed in social media communication and have experience using various platforms (Twitter, Facebook, Telegram etc.) to assist and educate users on digital products. \n\n\n\n\n\nWhat you will do:\n\n\n* \nDelight our users by educating investors on how to use our products and answer inbound questions.\n\n\n* \nManage urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers\n\n\n* \nDiagnose bugs and facilitate product feedback to our engineering teams to continuously improve our platform. \n\n\n* \nA little bit of everything. Ad-hoc projects to help scale our customer support capacity (e.g. keeping our FAQ section up-to-date, etc.) \n\n\n\n\n\n\nAs an early employee at CoinList you will be a critical part of our core team and have a huge influence over the direction of the company. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is the single best work experience of your life. At CoinList, we are proud to be an Equal Opportunity Employer; we celebrate diversity, value our differences, and are committed to creating an inclusive environment for all employees. \n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Crypto, Testing, Finance, Mobile, Sales and Non Tech jobs that are similar:\n\n $52,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide