\nAs a Technical Support Analyst, you're part of a Technical Support team that is focused on making our clients and users successful and happy when using our platform. Our clients are the largest banks and broker-dealers in the world, and their users are our bread and butter. As a Technical Support Analyst, you will take on a breadth of customer-facing responsibilities and serve as a key liaison between Street Context and its customers in the institutional finance industry. Your importance to our mission and direct contribution to our continued success cannot be under-spoken.\n\n\nYou're the first point of contact for our users when they need help or have questions. You’ll communicate with institutional finance professionals consisting of traders, salespeople, research analysts, portfolio managers, hedge fund managers, and everyone in between. You will be in contact with users from around the world – ensuring their product experience is phenomenal. You’ll also be working alongside our top-notch sales, customer success, and engineering teams to socialize our customers' feedback internally, and conquering anything that comes our way.\n\n\nYou'll drive the continuous improvement process by relaying clients' suggestions and concerns across the organization. You’ll work collaboratively to build exceptional customer support for our customers by monitoring short-term and long-term metrics. You will find yourself surrounded by exceptional people, from all walks of life, in pursuit of a common goal. The growth you will experience in this role is second to none, as you are stepping into an environment with a firm commitment to professional and personal development.\n\n\nAdditionally, you will support and work closely with our EMEA Sales team, you will play a key role in providing guidance to optimize their experience. There may be instances where you will need to visit existing and prospective clients during which you will represent Street Context with the utmost professionalism during customer meetings.  These include phone calls, video conferences, or face-to-face meetings which may be conducted at the client’s offices.\n\n\nWhile Street Context head office is currently a hybrid model, this position will operate as a primarily remote opportunity. \n\n\nThis is a remote opportunity for residents in London, England only.\n\n\n\nYour know-how\n* You're fanatic about customer support, satisfaction, and product adoption\n* You are friendly and have a professional demeanour, enjoy communicating with people, and can easily develop a positive rapport\n* You can think quickly on your feet and are tenacious and leave no stone unturned when problem solving independently\n* You have a sense of humour and your patience is in no short supply\n* You have exceptional communication skills, both verbal and written\n* You have the ability to multi-task and juggle multiple priorities at onceYou excel at Excel\n\n\n\nIt's a bonus if\n* You have direct support experience in banking/finance or a SaaS startup\n* You have prior experience in business and customer-facing roles related to Implementation, Customer Success Management or previous Customer Support\n* You’re familiar with a variety of web-based support desk platforms such as Zendesk, Confluence, Jira, etc\n* You have an understanding of the institutional finance space and maybe even a little bit of software and product development\n* You have knowledge of technical terms like SMTP, SPF, DNS, CNAME, DMARC, etc\n\n\n\n\n\nStreet Context is on a mission to build more efficient Capital Markets. We're developing technology that provides highly scalable sources of customer insights for investment banks, brokerages, and independent research providers. We provide our customers with insights that enable them to pinpoint revenue opportunities, build client intel, and anticipate the needs of the market. \n\n\nWe take ownership of our projects and work together to foster a fun and transparent environment. Our days are spent thinking through complex scenarios and tackling major challenges using innovative technology. We’re agile in our process and responsive to the market, seeking to fundamentally improve an institutional industry. We are a team of experts, joined by outstanding advisors and world-class investors, on a quest to build a superior product and a top-notch company. We work, play, and win as a team. We enjoy spending time with one another and celebrate our accomplishments together.\n\n\nIf you see an opportunity for yourself with us, apply now to continue the conversation and learn more about how you can become part of Street Context.\n\n\nStreet Context is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity and gender expression, receipt of public assistance, record of offences, sex or sexual orientation.\n\n\nTo that end, Street Context is committed to making our recruitment processes as accessible as possible including providing accommodations during the recruitment and hiring process as required. Upon request, Street Context will consult with applicants to provide or arrange for suitable accommodation. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Finance and Sales jobs that are similar:\n\n $52,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon

\nWHY DEPT®?\n\nWe are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.\n\nOur culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. \n\n \n\nLOCATIONS: AZ, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, KY, ME, MA, MN, MI, MO, MS, NE, NC, NJ, NM, NY, OR, OH, PA, SC, TN, TX, VT, VA, WA, WI, \n\nYOU’LL BE RESPONSIBLE FOR:\n\n\n* Provide day-to-day financial support to client partners and activation leads and assist with business management at the client and project level. \n\n* In coordination with the legal team, maintain and track client contracts for month end close and ensure compliance with revenue recognition policies. \n\n* Partner with the senior client teams and sales in pricing client proposals, assisting in responding to RFP/Is and the development of budgets to maintain margins as needed. \n\n* Reviewing all new and renewal client contracts as assigned and monitoring contractual relationships with clients to ensure compliance with all commercial and compensation terms.\n\n* Maintaining and managing accurate data for clients in financial systems and reporting templates regularly. \n\n* Actively present any issues forward with additional data reporting or presentations if needed to the Director and propose solutions to resolve concerns. \n\n* Prepare month-end revenue recognition schedules and journal entries along with preparing client variance analysis. \n\n* Lead client profitability meetings with C-level executives, with the ability to explain low and high margin accounts. \n\n* Collaborate with business partners to build robust financial models to support strategic planning, facilitate decision-making, and provide recommendations and analysis to management\n\n* Support the forecasting, month end close and annual budgeting process with focus areas on client profitability, revenue and gross margin with the client teams. \n\n* Proactively monitor projects, estimates and rate cards to ensure accuracy as well as project activity\n\n* Liaise with DEPT entities on intercompany transactions inclusive of reviewing and helping to set up intercompany contracts, pricing for cross sells and negotiation of rates. \n\n* Improve and automate existing processes and systems to enhance efficiency and accuracy\n\n* Assist in audits, including client, internal DEPT and external financial\n\n* Partner with the Director, Resource Management and Operations on special projects and initiatives. \n\n* Proactively report on client and business lines trends such as attrition analysis, gross margin issues, etc. \n\n* Additional support as needed from the Director related to operationalizing the finance department and client finance. \n\n\n\n\n \n\nYOU’LL NEED TO HAVE:\n\n\n* Bachelor's degree in finance, accounting, or business preferred\n\n* 3+ years experience, with at least 2 years experience in Client/Commercial Finance within an Agency or Professional Services Firm. \n\n* Knowledge of GAAP and IFRS accounting principles and their practical application related to revenue accruals preferred (ASC 606, IFRS 15). \n\n* Experience in with Financial Systems such as Anaplan and Netsuite\n\n* Advanced proficiency in Microsoft Office with emphasis on Excel skills; Experience with Google Product Suite software applications is a plus. \n\n* Forward thinking - challenges the status quo and proactively and creatively identifies opportunities for improvement\n\n* Ability to effectively work and communicate with finance and non-finance stakeholders\n\n* Able to effectively manage workload, prioritize and streamline tasks to ensure accuracy and take “ownership-mentality” in work/clients/practices\n\n\n\n\n \n\nWHAT DO WE OFFER?\n\nWe are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:\n\n\nHealthcare, Dental, and Vision coverage\n\n401k plan, plus matching\n\nPTO\n\nPaid Company Holidays\n\nParental Leave\n\n\n\n\nThe anticipated salary range for this position is $70,000 - $90,000. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. \n\n\n \n\nWE SUPPORT YOU BEING YOU: \n\nDEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. \n\nDEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. \n\nWe are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. \n\nDEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. \n\nLearn more about DEPT®\n\n \n\nDIVERSITY, EQUITY, & INCLUSION\n\nAt DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.\n\nNot sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. \n\nWe also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.\n\nWant to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.\n\n#LI-Remote #LI-Hybrid #LI-Onsite \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Finance, Microsoft, Senior, Marketing, Legal and Sales jobs that are similar:\n\n $60,000 — $150,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Who We Are\n\nFounded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.\n\nOur team of engineers, marketers, artists, writers, data scientists, producers, problem solvers and doers, are the professional publishing stewards of our growing library of critically acclaimed franchises such as Borderlands, Wonderlands, NBA 2K, BioShock, Mafia, PGA 2K, Sid Meier’s Civilization, WWE 2K, and XCOM.\n\nAt 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions.\n\n2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).\nWhat We Need\n\nWe are seeking a highly skilled Senior Manager for Business Analysis who excels at developing effective analytical models and frameworks to optimize business decision making, collecting data directly from company data sources (i.e., SQL, Tableau) and effectively collaborating and communicating across functions to improve business performance. \n\nYou are a structured problem-solver and data-driven decision maker.  You take a detailed approach to implementing recommendations and building cross-functional influence.  You work very well with colleagues across functions, geographies, and skills to orchestrate and communicate a coherent strategy and execution. You enjoy looking at the big picture and then translating that to specific execution that you analyze and iterate on to improve.  You are great at telling a thoughtful story to describe and evangelize your view while welcoming and incorporating feedback from partners. You enjoy structuring an ambiguous and complex problem and testing-and-learning from hypotheses.  You have an analytical background and operational experience achieving results and implementing growth plans in dynamic, complex situations with a range of partners.\nWhat You Will Do\n\n\n* Use Microsoft Excel to build product or sales forecasts, user growth models, user engagement models and additional analytical projects.\n\n* Create, modify and maintain SQL queries within Snowflake (and other tools) to analyze sales data and player behaviors.\n\n* Use sales and player data to build presentations that thoughtfully convey the story of what is happening, why, and what to do next.\n\n* Support commercial team projects, meetings and reviews by collecting, analyzing, summarizing and presenting as needed on a variety of topics.\n\n* Develop and report critical metrics, models, and analyses for game insights and to rally teams to recommended actions. This includes building impactful, clear and compelling charts, graphs and reports.\n\n* Evaluate and find opportunities and challenges with game performance (user, gameplay, systems, monetization, telemetry) and create compelling summaries on how various teams can use these insights to improve performance.\n\n* Partner with data science colleagues to prioritize, develop and use sophisticated machine learning models with the goal of optimizing business results, improving decision making and enhancing the customer experience.\n\n* Establish working rhythms, analytical frameworks, and operating processes to guide cross-functional teams in partnership.\n\n\n\nWho We Think Will Be a Great Fit\n\n\n* You are highly experienced and hands-on with Excel, SQL, PowerPoint/Google Slides, and Tableau and are capable of using advanced analytical tools and techniques to effectively and efficiently support data-driven decision making.\n\n* You have foundational work experience with analytics for physical and digital products and services, a learning mentality, and drive for quality results and execution.\n\n* You are equally comfortable in discovery and production phases of a project and thrive in the start-up stage and scaling stage of business operations to drive growth.\n\n* You have excellent communication skills, with a proven track record of working across all levels of the organization and personality types – having the information is one thing, you enjoy and excel at evangelizing insights, organizing teamwork, and persuading colleagues, peers, and leaders to action.\n\n* You create great chemistry with others, are purposeful and dedicated with your energy, and raise everyone’s game around you.  You prize team success over individual achievement.\n\n\n\n\n\nWhat Skills Are Needed\n\n\n* 5+ years of professional experience in a business analyst role, with demonstrable skills in Excel, SQL, PowerPoint/Google Slides, Tableau and data analysis.\n\n* Strong analytical, quantitative skills and business judgment to model sophisticated scenarios and apply insights to strategy and planning.\n\n* Experience packaging and presenting your analysis, conclusions and recommendations to executives and senior leaders within your company.\n\n* Video games industry experience and/or a strong passion and knowledge of console and PC games.\n\n* Knowledge and/or application of Statistics and Machine Learning is a plus.\n\n* Management Consulting or Investment Banking experience is a plus.\n\n\n\n\nPlease note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.\n#LI-Remote \n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Video, Cloud, Microsoft, Senior and Sales jobs that are similar:\n\n $47,500 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAgiloft was named a Leader in the 2023 Gartner Magic Quadrant for Contract Life Cycle Management for the fourth year in a row. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years.  \n \nThe Agiloft Contract Lifecycle Management platform has won dozens of awards, including the Editor's Choice award from PC Mag, for the past five years in a row.  \n \nAgiloft has a highly differentiated value proposition which is uniquely appealing to enterprises: pre-built applications with a deeply configurable, no-code platform for integrated Business Process Management throughout an organization. \n  \nAgiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies.  \n \nAdditionally, 99% of employees who commented on Glassdoor would recommend Agiloft to a friend.\n\n\nPosition Overview\n\n\nThe GTM Field Operations Analyst is a high-impact role at Agiloft who: \n\n\nInnovates constantly our analyses, processes, and systems so we can always be one step ahead of our fast-paced GTM team needs. \nUncovers data-driven insights that have immediate impact in our Field execution and sustain our top-line growth and retention.\nWorks cross-functionally with a “one-team” mind-set with other departments, including our Finance, IT and HR teams.  \n\n\n\nJob Responsibilities\n* Work with the Field to uncover areas of revenue opportunity in our customer and prospect base \n* Supports GTM Operations Functional leads with Planning/Budgeting \n* Optimize the Field experience in Salesforce and other relevant systems, partnering with Sales Enablement and IT \n* Act as Business Analyst in the implementation and optimization of various GTM tools, translating Field needs into business requirements for the IT team   \n* Support in developing and maintaining formal reporting packages for Management and Board use \n* Know the forecasting process and work to make our forecasting more accurate \n* Document processes and methodologies \n* Interpret, evaluate, and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making \n* Create operational efficiencies through process automation and optimization to help drive growth and scalability  \n* Contribute in operational efforts to provide data and reporting that will provide sales managers with insights to run their teams effectively \n* Maintain clean system data to provide the most accurate reporting (data normalization / standardization) \n* Build and maintain cross functional relationships with supporting sales functions \n* Other duties as assigned \n\n\n\nRequired Qualifications\n* Bachelor’s Degree in Finance, Economics, Mathematics, or a related field \n* 1 to 3 years’ operating in high growth environments, particularly in the technology industry, management consulting and/or investment banking. Experience in SaaS is a plus. \n* Fluent Salesforce user: complex dashboards & reports, custom report types, calculated fields, workflows (admin certification a plus) \n* Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, pivots) \n* A solid understanding of data visualization techniques  \n* Intermediate or higher Tableau, Domo or Power BI skills is a plus \n* Python or R programming language for data analysis and statistics is a plus \n* Excellent written and verbal communication skills. \n* Strong attention to detail \n\n\n\n\n\nEnsuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].\n \nApplicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Consulting, Excel and Sales jobs that are similar:\n\n $50,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States