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Browse Remote in July 2020 at Hopper while working as a Travel Experience Agent. Last post

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Browse Remote in July 2020 at Hopper while working as a Travel Experience Agent. Last post

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Hopper


Travel Experience Agent

verified
California, Massachusetts, Oregon, and Canada-wide

Travel Experience Agent


Hopper

California, Massachusetts, Oregon, and Canada-wide

gds

sabre

apollo

amadeus

gds

sabre

apollo

amadeus


👁 8,443 viewed | ✍️ 455 applied (5%)
Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with Hopper should earn our travellers' trust and loyalty.\n\nAs a Travel Experience Agent, you love helping people. You have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We're looking for Hopper humans who love solving problems, are persistent, empathetic, kind and curious.\n\n# Responsibilities\n * Help customers via chat or email to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day). No scripts, human conversation only.\n* Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange and refund airline tickets\n* Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features\n* Constantly prioritize and re-prioritize a high volume of incoming travel requests for air and hotel bookings \n* Provide an exceptional level of customer support to all users who reach out\n* Experiment: we are an adventuresome bunch so expect that anything and everything can change! \n\n# Requirements\n* Live and have legal authorization to work in **California**, **Massachusetts**, **Oregon**, or anywhere in **Canada**\n* A minimum of 2 years in a user-facing or back of house airline industry role with material experience using global distribution systems -- either Sabre, Apollo or Amadeus\n* Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset\n* Excellent computer skills, a willingness and an eagerness to excel at technical systems\n* Possess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalism \n* Have previous remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up location\n* Be prepared to work full-time hours on a schedule that includes evenings, weekends and holidays\n* Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things \n\n#Salary\n35000 USD per year with 401k, full benefits and stock options\n\n\n#Location\n- California, Massachusetts, Oregon, and Canada-wide

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