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PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY FURTHER APPLICATIONS. THANKS FOR YOUR INTEREST!\n\n**The position**\nWeโre looking for someone to join our support team from the Asia Pacific side of the world. Youโll beโproviding additional coverage for our global customer base. Amazing customer service is one of the most crucial aspects of our business, so you will be absolutely key in helping us keep new and existing customers happy.\n**Your work week will be Sunday to Thursday in your home time zone.** If you have questions about this, just let us know. (We have a pretty generous vacation policy, so you will have time off as well.)\n**What your day-to-day work will look like**\n* Replying to help requests and inquiries via email (we use a customer support system) and occasionally from social media platforms.\n* Helping to keep our Support Centre (internal and external documentation) up to date.\n* Improving our system and interfaces by reporting issues and sharing feedback with the design and development teams.\n* Working with the team on improving our overall customer experience by giving and passing along feedback, sharing your ideas, troubleshooting, etc.\n**Profile of our ideal applicant**\nYou absolutely have to have plus plus English language writing skills. Youโll be writing a lot, and English is our business communication language. (If you happen to speak/write another language, it would certainly be a bonus.) Quite a few of our customers donโt speak English as a first language, so clear communication is really important.\nYou must like people (like, actually like them). No matter how frustrated the customer, you need to be able to understand their perspective and keep working with them to get the problem solved without losing your cool. (Itโs the internet, folks arenโt always politeโฆ)\nCuriosity. You donโt have to be the worldโs foremost domains expert to work here, but a little curiosity will go a long way in learning the systems and processes and solving problems.\nYou need to be able to work without supervision. This is key. We are a remote team, and while you will have someone on hand for training, questions, etc. initially, there will be times when youโre on your own. We have tonnes of very thorough documentation and escalation channels for bigger issues, but you need to exercise your agency and not always wait for someone to tell you what to do. (In general you will overlap with others in your own and other timezones, so no one gets too lonely.)\n**If you really want to razzle dazzle us, tell us about your:**\n* Knowledge of domains, DNS, and internet plumbing-related topics\n* Previous experience in customer service/support\n* Previous experience in the startup space\n* Experience with Desk.com or similar customer support software\n* Appreciation of pop culture-centric gifs. \n\nPlease mention the words **REAL CHIMNEY JUNGLE** when applying to show you read the job post completely (#RMy4xNS4yMjkuMTY0). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech and English jobs that are similar:\n\n
$50,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.